Neurosurgeon Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Areas of Responsibility:<br>Build, enhance and maintain the engagement with CVRM scientific leaders (KEEs)<br>•<br>70% of time for field activities where 60% will be actually in the field engaging HCPs and external stakeholders across territory and brands (10% for preparation of visits and calls with KEEs for appointments)<br>•<br>2 times per week in the office to follow field activities with the medical head and establish the plan for KEEs visits .<br>•<br>Proactively identify HCPs with high levels of scientific expertise in local treatment practice to collaborate on specific medico marketing activities<br>•<br>Development and implementation of KEE engagement plan in collaboration with MSL/Medical/Line Manager and TA lead. Review with MSL/Medical/Line Manager this plan every quarter, develop KEE visits plan - this includes pre-call visit/engagement plan with clear objectives of visit, key points discussion for the visit, data to be shared and discussed with the KEE for each KEE in the list.<br>•<br>Develop own scientific knowledge for discussion on all aspects of the data to be shared with KEE in a scientific, objective and balanced way through 1:1 discussion. Prepare for such interactions with peer group discussions. Respond to unsolicited requests for information about unapproved AZ products or unapproved uses of approved products, presenting such information in an objective, scientifically balanced, substantiated manner. Develop database of Key opinion leaders and also provide recommendations for advisory board participation<br>•<br>To proactively provide scientific updates and information to KEEs and identify the relevance of the data to the scientific community.<br>•<br>Jointly develop the market/local EE engagement plan with other MSLs, identify and segment KEEs according to their scientific interest and related affiliations and build the EE network pre- and post-launch<br>•<br>Participate on a cross functional way to the brand team of the TA<br>Build and maintain trust-based relationships with CVRM external stakeholders Develop or initiate scientific programs to explore unmet medical needs in priority disease area(s)</p><br><p>Build AZ relationship with key external stakeholders (e.g. patient advocacy groups, key medical organisations, hospital pharmacy). Find opportunities to collaborate with such external stakeholders. Provide scientific support in CME events and through appropriate medical sponsorships/partnership.<br>•<br>Act as scientific expert in the disease area(s) by presenting therapeutic updates to external stakeholders<br>•<br>Assisting with the facilitation of local research projects<br>•<br>Work with HCPs in scientific activities that help advance disease understanding<br>•<br>Identify and recommend KEEs for Advisory Boards.<br>•<br>Identify potential speakers and train speakers as appropriate.<br>•<br>Interact in the field with the medical community in the context of various medical projects, such as clinical trials, , ESRs, scientific exchange meetings<br>•<br>Discuss potential involvement in Local Medical Research such as ESR and RWEs<br>•<br>Respond to unsolicited off label questions from KEEs.<br>Act as scientific expert in priority CVRM area(s) for internal stakeholders</p><br><p>Continuously acquire and update necessary scientific knowledge on therapeutic area and relevant compounds.<br>•<br>Provide the AZ internal stakeholders with an understanding of the local medical community, clinical practice, trends and real or perceived gaps in current scientific knowledge and medical treatment, competitor information<br>•<br>Provide regular update on partnerships with HCPs, as speakers, or in the context of medical projects<br>•<br>Initiate and conduct appropriate AZ staff training &amp; development on information regarding current and emerging clinical data and emerging trends in clinical medicine and practice within TA<br>•<br>Sharing KEEs’ insights to the brand team meetings and provide input for the development of company’s<br>Medical and Brand plans<br>•<br>To work with internal cross functional team on formulary listing.<br>•<br>Provide scientific support at AZ sponsored educational events<br>•<br>Gather, monitor and share competitor knowledge that may affect company strategies<br>•<br>Planning and executing regional medical activities during the product launch processes.<br>Continuously demonstrate development of scientific expertise in CVRM disease area(s) of company focus<br>•<br>Attend relevant scientific congresses and HCP meetings to gather new knowledge on AZ compounds, competitor information and therapeutic area<br>•<br>Positive engagement and response to coaching and feedback received from MSL manager and TA lead.<br>•<br>In daily work takes time to reflect on customer interactions and works on areas agreed with MSL manager as priorities for development. Develop functional capability in the role<br>•<br>Proactively demonstrate the AZ Values<br>•<br>Identify areas for self-development and discuss developmental needs with line manager using the<br>70-20- 10 principle (experiential learning, coaching/networking/relationship-based learning and class room training)Active participation in AZ training, projects, and meetings depending on development needs<br>Compliance with relevant company and industry code of Conduct and also to comply with local country codes<br>•<br>Keep regular update and operate within the relevant Codes of Conduct, Ethical Interactions (EI), including GPEI and SOPs, AZ Global MSL Guide<br>•<br>Be sure to understand AZ policies when engage to KEEs and external stakeholders<br>•<br>Assignment of MSL required job role over SABA Cloud<br>Minimum Criteria and Competencies<br>•<br>In Case of External: •minimum 2 to 3 years of experience in a similar role in Medical Affairs<br>•<br>Rare Disease experience is a huge asset.<br>•<br>In case of Internal: minimum 18 months of experience within AstraZeneca<br>•<br>Successful achievement records for last years<br>•Advanced scientific degree or in a life science, with clinical knowledge of assigned therapeutic area.<br>•<br>Ability to interact and manage a range of stakeholders both internally and externally<br>•<br>Driving License<br>•<br>Medical aspiration in the IDP is suitable<br>•<br>knowledge of presentation, negotiation and leadership techniques;<br>•<br>Skill in interpersonal network relationship with internal and external customers;<br>•<br>Demonstrate excellent oral and written communication skills;<br>•<br>Availability for business trips.<br>•<br>English fluency.<br>•<br>No disciplinary actions or misconduct report during last 1 year.<br>•</p><br><p><b>Date Posted</b></p><br>14-Jul-2026<p><b>Closing Date</b></p><br>21-Jul-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>Establishes the project economic situation and leads the associated action plans</p><br><br><ul><li>Guarantees the source, the quality, and the consistency of data used by the cost book team for the calculation of the Forecasted TPC</li><li>Builds and updates the TPC Risks and Opportunities portfolio and calculates the Potential TPC</li><li>Monitors expenses under his/her responsibility (make/buy investments, launching costs, supplier ED&amp;D…)</li><li>Synthesizes the global expenses of the project by adding human resources/headcounts and validation means (led by the Planning Manager)</li><li>Builds and updates the Risks and Opportunities portfolio linked to investment costs (development &amp; industrial)</li></ul><p>Leads the project economic optimization to reach economic targets</p><br><br><ul><li>Contributes, during the project's convergence step, to the definition of robust and global economic objectives (with Product Planning)</li><li>Builds and updates the economic optimization plan of the project with the different stakeholders</li><li>Quotes the product and industrial scenarios (investment costs, TPC)</li><li>Participates in the project economic profitability studies conducted by Product Planning, and analyzes the data and results to generate action plans</li><li>Provides financial targets to the different stakeholders and actors involved in the project (Engineering, etc.), and part-by-part targets for sourcing*</li><li>Provides economic studies (profitability) to the project for orientation/decisions</li><li>Validates the economic impact during project decision meetings</li></ul><p>Manages the project annual budget</p><br><br><ul><li>Prepares the financial framing of expenses directly allocated to the project on an annual basis and per stakeholder</li><li>Monitors project expenses (including comparison between actual expenditure and budget) and establishes annual &amp; monthly forecasts</li><li>Manages action plans with all stakeholders (Purchasing buyers, Engineering) to meet annual/monthly forecasts</li><li>Controls and validates the expense workflows</li></ul><p>Prepares the project entry into mass production</p><br><br><ul><li>Ensures with Finance and Purchasing a correct first serial price calculation (TPC)</li><li>Compiles the list of both actual costs and remaining expenses in terms of investments and prepares the transfer of his/her activities to series life teams</li><li>Transfers to serial life projects the remaining expenses to be done and establishes a TPC Risks and Opportunities portfolio applicable in serial life</li></ul><br> <br> Required profile : <ul><li>Master's degree in Economics</li><li><p>Good soft skills</p><br><br></li><li><p>Knowledge of PLM</p><br><br></li><li><p>Proficiency in Excel</p><br><br></li><li><p>Knowledge of Lean Manufacturing</p><br><br></li></ul><p><strong>Knowledge</strong></p><br><br><ul><li><p>Leads achievement of Top Hat TPC (DMC, Logistics, Transformational), investment (Make/Buy), launching costs &amp; ED&amp;D</p><br><br></li><li><p>Defines targets to stakeholders and down to parts for supplier selection</p><br><br></li><li><p>Inputs and verifies forecasted TPC provided by VEMO for the project</p><br><br></li><li><p>Identifies Risks &amp; Opportunities to forecast project status and manages monthly/annual budget and forecasts</p><br><br></li><li><p>Leads synthesis of overall project TPC / investment and escalates in case of issues impacting target achievement (e.g., Architecture, Modules, Propulsion Systems)</p><br><br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em>&nbsp;</p><br><p><strong>This geography covers the areas surrounding:</strong>&nbsp;Worcester, Cambridge, &amp; Waltham, MA as well as Manchester and Concord, NH.</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others &amp; is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders&nbsp;</p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, &amp; Brand Plan stakeholders</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>ORDER TAKER JOB DESCRIPTIONS</span></span></p><br><br><br><ul><li><p><span><span>Take guest orders, communicate special requests to the kitchen, and coordinate </span><span>delivery</span><span> of orders and complementary in-room amenities according to Four Seasons Standards.</span></span></p><br><br></li><li><p><span><span>Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food &amp; beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.</span></span></p><br><br></li><li><p><span><span>Upsell </span><span>additional</span><span> services and products </span><span>to</span><span> maximize revenues.</span></span></p><br><br></li><li><p><span><span>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers </span><span>in a timely manner</span><span> to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities.</span></span></p><br><br></li><li><p><span><span>Anticipate guest needs, </span><span>ascertain</span><span> satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</span></span></p><br><br></li><li><p><span><span>Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from </span><span>kitchen</span><span> and delivered in a prompt and </span><span>accurate</span><span> fashion.</span></span></p><br><br></li><li><p><span><span>Maintain and file logs of amenity deliveries, table retrievals and private bar service requests.</span></span></p><br><br></li><li><p><span><span>Update Opera with guest preferences collected and </span><span>maintain</span><span> regular reports to review in-house and arriving VIPs with special requests/set-ups.</span></span></p><br><br></li><li><p><span><span>Comply with</span><span> Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as </span><span>set forth in</span><span> Empact.</span></span></p><br><br></li><li><p><span><span>Work harmoniously and professionally with co-workers and supervisors.</span></span></p><br><br></li><li><p><span><span>Stock and order paper (cups, tags, straws </span><span>etc</span><span>) and office (</span><span>Micros</span><span> paper, printing paper, amenity cards, breakfast </span><span>doorknob</span><span> menus </span><span>etc</span><span>) supply items.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in setting tray tables for delivery.</span></span></p><br><br></li><li><p><span><span>Work closely with </span><span>the housekeeping</span><span> coordinator to handle in-room guest requests simultaneously and seamlessly.</span></span></p><br><br></li><li><p><span><span>Use</span><span>HotSOS</span><span> to dispatch staff </span><span>to</span><span> guestroom (and residential) floors to complete the </span><span>needed</span><span> request.</span></span></p><br><br></li><li><p><span><span>Use Opera reports to prepare for hotel guests; share communication with team and beyond </span><span>regarding</span><span> preferences; update records/profiles etc.</span></span></p><br><br></li><li><p><span><span>Coordinate with banquets when special deliveries are requested from an event to the guest room (</span><span>i.e.</span><span> midnight snack for bride and groom </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>Complete cashiering duties as per guideline daily.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in preparing regular </span><span>Avero</span><span> reports to analyze performance and adjust strategy according to guest preferences.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> with payroll reporting.</span></span></p><br><br></li><li><p><span><span>Have excellent Food &amp; Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions.</span></span></p><br><br></li><li><p><span><span>Liaise with the Kitchen shift leader whenever in doubt about any </span><span>guests'</span><span> requests which </span><span>are</span><span> out of the menu / extraordinary, prior to confirming with the guests.</span></span></p><br><br></li><li><p><span><span>Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets</span></span></p><br><br></li></ul><br><p><b><span>Standard Duties:</span></b></p><br><br><ul><li><p><span><span>To provide a friendly and professional service that always exceeds </span><span>guests’</span><span>expectations</span><span>.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in phone coverage with other departments.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> the department to upkeep relevant </span><span>noticeboards</span><span>.</span></span></p><br><br></li><li><p><span><span>Prepare related paperwork for new hires.</span></span></p><br><br></li><li><p><span><span>Requires knowledge and the ability to </span><span>operate</span><span> computer equipment including word processing and spreadsheet software plus other systems (</span><span>i.e.</span><span> Opera, Windows, Bayan payroll and analysis reports </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>To accept responsibility for the </span><span>health,</span><span>safety</span><span> and welfare of all areas of the department, </span><span>guests</span><span> and employees and to respond properly </span><span>to</span><span> any hotel </span><span>emergency</span><span>.</span></span></p><br><br></li><li><p><span><span>To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.</span></span></p><br><br></li><li><p><span><span>To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, </span><span>Health</span><span> and Safety.</span></span></p><br><br></li><li><p><span><span>To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope.</span></span></p><br><br></li><li><p><span><span>To report for duty punctually wearing the correct uniform/attire and name badge. To </span><span>maintain</span><span> a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</span></span></p><br><br></li><li><p><span><span>Wear hair restraint/hat, gloves, apron, </span><span>jacket</span><span> and closed-toed shoes while on duty.</span></span></p><br><br></li><li><p><span><span>To </span><span>comply with</span><span> local legislation as </span><span>required</span><span>.</span></span></p><br><br></li><li><p><span><span>To </span><span>maintain</span><span> good working relationships with your colleagues and all other departments through working by The Golden Rule.</span></span></p><br><br></li><li><p><span><span>To respond to any changes in the department as dictated by the needs of </span><span>industry</span><span>, </span><span>company</span><span> or hotel.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</span></span></p><br><br></li><li><p><span><span>To conduct and attend training sessions as outlined.</span></span></p><br><br></li><li><p><span><span>Perform other tasks or projects as assigned by the Director of Food &amp; Beverage or In-Room Dining Manager.</span></span></p><br><br></li><li><p><span><span>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Through the deliverables, the Consultant’s work will contribute to: • Strengthened regional collaboration in digital trade and financing policies affecting W-SMEs • Improved alignment of national policies with AfCFTA digital trade objectives The consultancy will produce actionable policy measures to support women-owned SMEs’ participation in digital markets and regional value chains.<br> Work Location<br>North Africa<br> Expected duration<br>9 months<br> Duties and Responsibilities<br>Duties and Responsibilities: ECA’s mission is to deliver ideas and actions for an empowered and transformed Africa, informed by the 2030 Agenda for Sustainable Development and the African Union's Agenda 2063. The Commission supports member States in advancing economic diversification, regional integration, digital transformation, and inclusive development, with particular attention to gender equality and youth empowerment. The Subregional Office for North Africa (SRO-NA), based in Rabat, serves seven member States in North Africa and supports them in strengthening macroeconomic management, promoting employment creation, enhancing regional integration under the African Continental Free Trade Area (AfCFTA), and advancing digital transformation policies. Within this mandate, SRO-NA is implementing the Development Account Tranche 18 (DA-18) project entitled “Enhancing the digital capacity of women-owned micro-, small and medium-sized enterprises in Africa.” The project aims to strengthen the digital and financial capabilities of women-owned SMEs (W-SMEs) and enhance policymakers’ capacity to design inclusive digital trade policies aligned with AfCFTA objectives. In this context, the Regional Consultant will provide national, cross-country, and regional technical support for the project's implementation, ensuring coherence, quality, and alignment across Egypt, Libya, Mauritania, and Tunisia. Background and rationale for support The African Continental Free Trade Area (AfCFTA) provides a significant opportunity to enhance intra-African trade, strengthen regional value chains, and promote economic diversification. The effective participation of small and medium-sized enterprises (SMEs), particularly women-owned SMEs (W-SMEs), is essential to ensuring that the benefits of the AfCFTA are inclusive and sustainable. In North Africa, W-SMEs continue to face structural barriers that limit their productivity and competitiveness. These include limited access to finance, low digital adoption, regulatory constraints affecting e-commerce and digital payments, and insufficient integration into regional markets. Persistent gender gaps in financial inclusion and digital access further restrict women entrepreneurs’ ability to leverage digital trade opportunities. While Egypt, Libya, Mauritania, and Tunisia have undertaken reforms to strengthen digital transformation and SME development, gaps remain in aligning national policy frameworks with the AfCFTA's inclusive digital trade objectives. Context-specific analysis and policy support are required to translate commitments into actionable reforms that address the needs of women entrepreneurs. In this context, the United Nations Economic Commission for Africa (ECA), through its Subregional Office for North Africa, is implementing the Development Account Tranche 18 (DA-18) project on enhancing the digital capacity of women-owned SMEs. Engaging a Regional Consultant is critical to ensuring consistency in technical approaches, facilitating cross-country learning, supporting the development of regional knowledge tools, and strengthening alignment with AfCFTA digital trade objectives. Scope and tasks of work Under the direct supervision of the Project Manager and the overall supervision of the Director of SRO-NA, the Regional Consultant will conduct a comprehensive assessment of the digital and financial inclusion gaps affecting women-owned SMEs in one of the project’s focus countries. The consultant will support the organization and delivery of the National Stakeholders Workshop in the selected focus country, which will serve as the official national-level launch of the project. For the same country, the consultant will develop a Country Module on the Institutional and Regulatory Ecosystem for Digital Trade and Digital Finance, accessible to W-SMEs with disabilities. The module will equip women-owned SMEs with the knowledge needed to understand and navigate the country’s institutional, regulatory, financial, and business support ecosystem related to digital trade, fintech solutions, and digital finance. Based on the assessment findings, the consultant will prepare a country-specific policy paper that includes actionable recommendations and an implementation plan to support policymakers in designing and implementing inclusive, gender-responsive digital trade policies. The regional consultant shall develop training materials on digital trade, fintech solutions, and digital financing instruments for women-owned SMEs for Egypt, Libya, Mauritania, and Tunisia. This includes adapting the materials for W-SMEs with disabilities. The consultant will deliver the capacity-building workshops and undertake a survey to assess the knowledge acquired. The consultant will also prepare a draft country-specific policy paper to support policymakers in designing and implementing inclusive, gender-responsive digital trade policies enabling women-owned SMEs to enhance their digital and financial capabilities and productivity. The regional consultant will carry on the work in collaboration with 3 national consultants. Anticipated deliverables and implementation schedule 1. National Diagnostic Report on digital and financial inclusion gaps and the digital trade policy environment in one of the countries of focus 2. Country Module on the Institutional and Regulatory Ecosystem for Digital Trade and Digital Finance (relative to the country of focus) 3. Training materials on digital trade, fintech, and digital finance for women-owned SMEs for the four countries 4. Four capacity-building workshops delivered, results of the pre-and post-training surveys and workshop reports submitted 5. Country-specific policy papers with gender-responsive digital trade recommendations and an implementation action plan. 6. National validation workshops conducted and validated policy papers submitted incorporating stakeholder feedback<br> Qualifications/special skills<br>An advanced university degree (master’s degree or equivalent) in economics, trade, digital economy, business administration or a related field is required. A first-level university degree in a combination of additional two years of qualifying experience may be accepted in lieu of the master's degree. A PhD in a relevant discipline would be an advantage A minimum of seven (7) years of progressively responsible experience in SME development, trade policy, or related fields is required Proven experience in facilitating stakeholder consultations and delivering capacity-building workshops is required Demonstrated expertise in policy analysis, digital trade, and fintech with knowledge of AfCFTA-related processes is desirable Experience working with government institutions, ministries, regulatory bodies, and/or international organizations is desirable. Demonstrated ability to integrate considerations of gender equality and women's economic empowerment into economic, trade, or policy analysis will be an advantage<br> Languages<br>English and French are the working languages of the UN Secretariat. For this consultancy, Fluency in French and Arabic are required. Working knowledge of English is an advantage<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Le consultant contribuera à la production des documents suivants (en format électronique) : • Le rapport d’analyse du contexte national relatif aux cadres existants (juridiques, réglementaires, d’investissement, etc.) en matière d’envois de fonds et de contribution de la diaspora au développement aux Comores, • Note de politiques publiques (policy brief) sur la contribution de la diaspora comorienne au développement • Le cadre réglementaire et institutionnel efficace, incluant les des réformes politiques et des outils/instruments stratégiques adaptés aux besoins de la diaspora pour orienter les transferts de fonds vers l’investissement ; • La feuille de route détaillée pour la mise en place du cadre identifié et des outils stratégiques associés, ainsi qu’un plan d’action clair visant à optimiser les investissements de la diaspora et leur contribution au développement des Comores. • Un rapport et d’une boîte à outils sur l’intégration des contributions de la diaspora dans les politiques de développement aux Comores ; • Tous les documents, notes conceptuelles et présentations nécessaires aux réunions de validation et atelier de dissémination, ainsi qu’aux ateliers de renforcement des capacités. La performance du consultant sera évaluée sur la base des éléments suivants : • Le respect des délais de soumission des livrables ; • La mise en œuvre des activités nationales et des ateliers ; • L’alignement avec les objectifs et la méthodologie définis dans les termes de référence ; • La qualité des rapports produits, telle qu’appréciée à travers les commentaires reçus. Tous les travaux doivent être originaux et inclure les références appropriées aux auteurs et aux sources de données ; • La connaissance du contexte économique national. Le consultant mettra à la disposition de la CEA et du Ministère des Finances, du Budget et du Secteur bancaire l’ensemble des documents, bases de données (le cas échéant, de préférence en format Excel), figures et présentations. L’ensemble des livrables devra être rédigé en langue française.<br> Work Location<br>COMOROS<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Contexte et justification de l’appui Les diasporas contribuent de manière significative au développement durable tant des pays d’accueil que des pays d’origine, en apportant des contributions économiques, sociales et culturelles diversifiées. Elles transfèrent des volumes importants de fonds ainsi que des compétences acquises dans les pays de destination, générant des avantages positives pour les pays d’origine, notamment en matière de transfert de technologies et d’innovation au service du développement national. Les diasporas mobilisent également des ressources financières pour des investissements individuels ou collectifs, visant à améliorer les conditions de vie et/ou à générer des rendements économiques. Malgré cette importance croissante, les politiques relatives aux diasporas demeurent moins développées et insuffisamment prise en compte. Les envois de fonds constituent un levier essentiel du développement et ont des effets significatifs sur la croissance économique, en soutenant la consommation, l’investissement et les dépenses sociales (éducation, santé, protection sociale). Au cours des dernières années, les flux de transferts de fonds ont connu une augmentation notable et représentent désormais la principale source de financement externe dans de nombreux pays africains, dépassant l’aide publique au développement (APD) et les investissements directs étrangers (IDE). Toutefois, la contribution positive des diasporas internationaux, en particulier des envois de fonds, demeure insuffisamment valorisée. Malgré certains progrès, les efforts visant à tirer pleinement parti de ces contributions restent en deçà de leur potentiel, en particulier dans le contexte africain. Une meilleure compréhension de la contribution des diasporas et l’élaboration de politiques publiques adaptées, visant à les protéger et à les autonomiser, sont essentielles pour maximiser les bénéfices de la migration. Dans ce contexte, la CEA met en œuvre un programme intitulé « Renforcer le lien migration-développement en Afrique » (2024-2028) afin de renforcer les capacités de 6 pays à intégrer la contribution de la diaspora dans leurs stratégies nationales de développement. L’objectif est d’optimiser l’impact des transferts de fonds effectués par les travailleurs du secteur formel de la diaspora vers leur pays d’origine, contribuant ainsi à un développement durable. Aux Comores, ces transferts de fonds représentent une source essentielle de financement du développement (plus de 20 % du PIB) et leur utilisation pourrait être encore plus efficace si le cadre, politiques, réformes et les outils adéquats étaient mis en place pour les orienter vers l’investissement. Fonctions et responsabilités Sous la supervision directe du Chef de la Section des initiatives sous-régionales et du responsable de programme chargée des affaires économiques, et sous la supervision générale du Directeur du Bureau sous-régional pour l’Afrique du Nord, le consultant fournira un appui technique et opérationnel afin de faciliter l’intégration des contributions de la diaspora dans l’agenda de développement des Comores et l’élaboration d’un cadre adéquat permettant de mieux valoriser ces contributions. Il travaillera en étroite collaboration avec le ministère des Finances du Budget et du Secteur bancaire pour : • Collecter et fournir les informations et données nécessaires ; • Appuyer la préparation du rapport d’analyse de la situation nationale en fournissant des contributions contextuelles, facilitant les consultations avec les parties prenantes et garantissant la validation des résultats afin d’assurer leur adéquation avec le contexte national ; il contribuera également à la collecte et l’analyse des données et informations nationales relatives aux aspects institutionnels, juridiques et financiers des envois de fonds et à leur contribution au développement durable ; • Contribuer à l’appui technique au budget citoyen 2027 qui va accompagner la loi de Finances • Apporter l’appui nécessaire à l’élaboration et à l’adaptation contextuelle de la Boite à outils (Toolkit) pour intégrer la composante transferts de fonds et contribution de la diaspora dans les stratégies et politiques nationales. • Assurer l’organisation des réunions nationales et des ateliers, y compris la gestion des aspects logistiques, la coordination avec les parties prenantes, la préparation des documents de travail et le bon déroulement des activités. Résultats attendus de la mission Dans les délais impartis, le consultant contribuera à la production des livrables suivants : 1. Contribution au rapport d’analyse de la situation nationale, incluant la collecte de données, les contributions des parties prenantes et la validation de l’évaluation des cadres institutionnels, juridiques et financiers relatifs aux envois de fonds et au développement durable ; 2. Contribution à l’élaboration du cadre réglementaire et institutionnel adéquat, incluant des apports sur le contexte national, les options de politiques publiques et les perspectives des parties prenantes afin d’assurer la pertinence et la faisabilité des recommandations et ainsi qu’ à l’élaboration d’une feuille de route détaillée et d’un plan d’action, incluant l’appui à la définition des actions, des échéanciers, des mécanismes de coordination et des dispositifs de suivi-évaluation, en vue de renforcer l’investissement de la diaspora et sa contribution au développement aux Comores. 3. Contribution à l’appui technique au budget citoyen 2027 4. Contribution à l’élaboration d’un rapport et d’une boîte à outils sur l’intégration des contributions de la diaspora dans les politiques nationales de développement aux Comores ; 5. Contribuer et participer au différents ateliers et réunions de validation des livrables ainsi qu’aux ateliers de renforcement des capacités Le calendrier et les échéances des livrables seront définis d’un commun accord entre le consultant, le Ministère des Finances, du Budget et du Secteur bancaire et le SRO-NA.<br> Qualifications/special skills<br>Au minimum, un Diplôme universitaire supérieur (Master ou équivalent) en économie, Finances, statistiques ou domaines connexes est requis. Un minimum de cinq d’expérience en économie et en finance est requis Connaissance du contexte économique, institutionnel et politique des Comores est désirable Une expérience avérée en analyse des politiques économiques au niveau national, ainsi qu’une bonne maîtrise des dynamiques liées à la migration, aux transferts de fonds et à l’engagement de la diaspora, constitue un avantage<br> Languages<br>L'anglais et le français sont les langues de travail du Secrétariat de l'ONU. Pour cette consultation, la maîtrise de la langue française est exigée. La maîtrise de l’anglais ou l’arabe est un avantage<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><br></p><p><b>Responsibilities </b>Within delegated authority, the Partnerships Officer will be responsible of the following duties:</p><p>1. ASSISTS WITH THE PROVISION OF SUBSTANTIVE SUPPORT FOR STRATEGIC PLANNING FOR AND COORDINATIN OF UNCT STRATEGIC PARTNERSHIPS WITH CIVIL SOCIETY, THE PRIVATE SECTOR AND OTHER SDG ACHIEVEMENT:</p><ul><li>Provides advice on the development and implementation of the UN Partnership Strategy in alignment with and support of the UN Sustainable Development Cooperation Framework;</li><li>Supports a UNCT working group or similar platform for the effective implementation, monitoring and assessment of the strategy at regular intervals to harness new emerging opportunities, to anticipate changes to the internal direction and external environment, and to make mid-term adjustments;</li><li>Conducts liaison and coordination with UN entities at country, regional and HQ levels, to help package and define a value proposition for local UN partnerships that can engage a wide range of stakeholders, including the private sector, civil society and other non-traditional partners;</li><li>Serves as one of the key entry points for external stakeholders seeking guidance and support in navigating opportunities to partner with the UNCT;</li><li>Builds strong interface with critical Development partners, Government, private sector, civil society and other non-traditional partners;</li><li>Provides substantive support to the Resident Coordinator (RC) and the UNCT in identifying risks and opportunities related to specific partnerships, and suggests mitigation measures as relevant;</li><li>Provides inputs on due diligence processes of potential investment and partnership opportunities, in accordance with UN regulations and procedures;</li><li>Provides substantive support to RC/UNCT to develop and implement locally tailored partnerships;</li><li>Serves as liaison to Global Compact Local Networks (in countries where such Networks are established), assisting the Resident Coordinator in advising the Local Network Board and strengthening local UN engagement with the private sector; in countries without an established Local Network, working with UN Global Compact regional hubs to promote the UN Global Compact Ten Principles and business support for the SDGs.</li></ul><p>2. PARTICIPATES IN JOINT PARTNERSHIP AND RESOURCE MOBILIZATION INITIATIVES AND SUPPORTS MANAGEMENT OF POOLED FUND FOR THE UN SUSTAINABLE DEVELOPMENT COOPERATION FRAMEWORK:</p><ul><li>Provides substantive support to RC/UNCT to develop and implement locally tailored resource mobilization strategies and initiatives for Cooperation Framework priorities, and identify appropriate data and benchmarks to measure progress and success;</li><li>Monitors and analyzes existing resource mobilization partnerships and relationships, including traditional and non-traditional partners and development partners, donors (including high net-worth individuals, private sector, innovative funds) to be explored for direct funding to the UN;</li><li>Supports the UNCT with analysis of funding streams from internal and external sources, enabling their timely and coordinated engagement around preparation of proposals;</li><li>Supports the UNCT in preparation of the Funding Framework of the UN Sustainable Development Cooperation Framework;</li><li>Provides support to the design joint programmes for use in joint resource mobilization and coordination during the implementation of joint programmes as needed;</li><li>Advises RC/UNCT and external partners on offers from specialized UN entities for the UN Sustainable Development Cooperation Framework and ensuring the development of a youth partnership strategy to support the SG priorities on youths, disability inclusion, gender and other thematic issues;</li><li>Advises the RC/UNCT on corporate policies relating to effective management of resources, including through the establishment and use of pooled funds;</li><li>Assists in the establishment and management of the country-based SDG Fund, in close collaboration with UN Multi-Partner Trust Fund Office (where relevant).</li></ul><p>3. WORKS CLOSELY WITH THE RESIDENT COORDINATOR OFFICE ECONOMIST AND OTHER UN COUNTRY TEAM FINANCE EXPERTS TO PROMOTE PARTNERSHIPS TO SUPPORT FINANCING FOR ACCELERATING THE ACHIEVEMENT OF THE SUSTAINABLE DEVELOPMENT GOALS (SDGs):</p><ul><li>Provides advice on partnership opportunities to drive financing for development options, instruments, modalities to the RC/UNCT, in alignment with the Common Country Analysis (CCA), Cooperation Framework, Integrated National Financing Framework and similar processes;</li><li>Prepares briefing papers and discussion points on partnership issues related to financing for development for consideration by RC/UNCT;</li><li>Contributes to advocacy, communications and dialogues with partners to improve development assistance policies and practice;</li><li>Working in close collaboration with the RCO Economist, ensures effective engagement of relevant counterparts, especially private sector, civil society and development partners, to develop engagement and partnerships around SDG financing;</li><li>Undertakes the design and execution of innovative proposals to strengthen the UNCT engagement and reputation, and to generate greater financial resources in support of the SDGs.</li></ul><p>4. CONTRIBUTES TO KNOWLEDGE MANAGEMENT AND CAPACITY DEVELOPMENT RELATING TO PARTNERSHIPS AND RESOURCES MOBILIZATION AND MANAGEMENT AT THE COUNTRY LEVEL:</p><ul><li>Promotes collaboration, peer support, innovation, good practices, lessons learned, needs, and opportunities through active participation to the local, regional and global communities of practice and knowledge networks within the Resident Coordinator System and across the UN;</li><li>Researches, analyzes and presents best practices and lessons learned from implementation of UN partnership initiatives, with a view to advising the RC and UNCT on actions to strengthen the partnership orientation of the UN;</li><li>Supports the UNCT with a knowledge repository of potential donors at national and sub-national levels;</li><li>Monitors and analyzes best practices and successful models of SDG partnerships and resource mobilization implemented by the UN in country and elsewhere;</li><li>Provides advice on global/corporate guidelines, tools and other materials related to partnerships, resource mobilization and donor engagement;</li><li>Keeps abreast of emerging innovative approaches in the area of partnerships, resource mobilization and donor engagement, and proposes new ways of working, where relevant;</li><li>Reflects on processes of his/ her work area at key milestones and generates knowledge valuable to others in the RC system/ UN Country Teams;</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Competencies</h3><ul><li><strong>PROFESSIONALISM:</strong> Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</li><li><strong>PLANNING AND ORGANIZING:</strong> Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</li><li><strong>COMMUNICATION:</strong> Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.</li></ul><h3>Education</h3><ul><li>Advanced university degree (Master's degree or equivalent degree) in business or public administration, sustainable development, social sciences, education or related area, is required.</li><li>A first-level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree.</li><li>Successful completion of both degree and nondegree programs in data analytics, business analytics or data science programs is an advantage.</li></ul><h3>Job - Specific Qualification</h3><ul><li>Not available.</li></ul><h3>Work Experience</h3><ul><li>A minimum of five (5) years of progressively responsible experience and track record in strategic support to partnerships, project/programme management, resource mobilization in the context of development cooperation or related areas is required.</li><li>Demonstrated experience in the design, implementation, and development of strategic partnerships with government, private sector, and civil society organizations is required.</li><li>Experience of inclusion strategies that promote Gender equality, youth participation and inclusion of persons with disability is desirable.</li><li>Experience in navigating Morocco s institutional environment, national and subnational governance structures, development priorities and development cooperation landscape is required.</li><li>Experience of resources mobilization strategies is required.</li><li>Experience in UN interagency coordination is desirable.</li><li>Experience in promoting knowledge management in the context of development cooperation is desirable.</li><li>Experience in preparing project /programme proposals is required.</li><li>Experience in supporting financing of SDGs is desirable.</li><li>Work experience of two (2) years or more in data analytics or a related area is desirable.</li></ul><h3>Languages</h3><ul><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English and French are required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><u>Technical Support Engineer</u></strong></span></p><br><p><span><strong>Location:</strong> Casablanca, Morocco (with travel across the Middle East &amp; Africa region)</span><br><span><strong>Reporting to:</strong> Technical Support Manager, MEA</span></p><br><p><span><strong>Join Us in Driving Customer Success Across MEA</strong></span></p><br><p><span>We're looking for a customer-focused and technically skilled <strong>Technical Support Engineer</strong> to join our Middle East &amp; Africa Technical Support team. In this role, you'll play a critical part in delivering exceptional post-sales support across our hardware and software solutions portfolio, helping customers and channel partners maximize the value of their investments.</span></p><br><p><span>If you enjoy solving complex technical challenges, building strong relationships, and working in a collaborative international environment, we'd love to hear from you.</span></p><br><p><span><strong>What You'll Do</strong></span></p><br><p><span>As a Technical Support Engineer, you will:</span></p><br><ul><li><span>Provide remote and on-site technical support to channel partners and end customers across the MEA region.</span></li><li><span>Take ownership of technical issues from initial report through to successful resolution.</span></li><li><span>Collaborate closely with commercial, engineering, and operational teams to deliver outstanding customer outcomes.</span></li><li><span>Manage and track support cases through the ticketing system, ensuring timely updates and resolution.</span></li><li><span>Monitor service performance against agreed SLAs and contribute to continuous improvement initiatives.</span></li><li><span>Investigate, troubleshoot, and resolve hardware, software, networking, and integration-related challenges.</span></li><li><span>Escalate unresolved issues appropriately and work with internal teams to drive resolution.</span></li><li><span>Deliver technical training sessions for customers, partners, and internal stakeholders.</span></li><li><span>Support product launches and deployments by working with cross-functional teams.</span></li><li><span>Analyse trends and recurring issues, providing valuable feedback to Engineering and Product teams.</span></li></ul><p><span>We're interested in people who bring a combination of technical expertise, curiosity, and a passion for customer service.</span></p><br><p><span>You may be a great fit if you have:</span></p><br><ul><li><span>3-5 years of experience in a technical support, field service, or similar customer-facing technical role.</span></li><li><span>Knowledge of networking concepts, system integrations, and communication protocols.</span></li><li><span>An understanding of data flows and how systems interact within complex environments.</span></li><li><span>Experience working with electronic and mechanical equipment or technologies.</span></li><li><span>Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.</span></li><li><span>The ability to interpret data, identify trends, and communicate findings effectively.</span></li><li><span>Excellent written and verbal communication skills in <strong>English and French</strong>.</span></li><li><span>A collaborative mindset and the ability to build strong relationships with customers, partners, and colleagues.</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><p><span>You'll be contributing to:</span></p><br><ul><li><span>Consistent achievement of service level targets.</span></li><li><span>Timely resolution of customer and partner support requests.</span></li><li><span>High remote-resolution rates and customer satisfaction.</span></li><li><span>Effective delivery of technical training programmes.</span></li><li><span>Continuous improvement of support processes and customer experience.</span></li></ul><p><span>#LI-CH1&nbsp;</span></p><br><p><span><strong>WHO IS GILBARCO VEEDER-ROOT</strong></span></p><br><p><span><span>Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.</span></span></p><br><p><span><strong>WHO IS VONTIER</strong></span><br><span>Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.</span></p><br><p><span>Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.</span><br><span>With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at </span><span>www.vontier.com</span><br><span><strong>At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.</strong></span><br><span>Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.</span><br><span>Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.</span><br><span><strong>Together, let’s power the way the world moves!</strong></span></p><br> </div>