Ophthalmology Jobs - Rabat Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC recrute | Chef de Projet Senior Banque Internationale / Trade Finance | Casablanca</span></b><br></p><br><p><span>Dans le cadre d’une mission stratégique pour l’un de nos clients du secteur bancaire, Global Experts Consulting recherche un </span><b><span>Chef de Projet Senior</span></b><span> disposant d’une solide expertise des métiers de la Banque Internationale et du pilotage de projets SI complexes.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Piloter les projets et évolutions SI du domaine Banque Internationale, du cadrage jusqu’Ã&nbsp; la mise en production.</span><br></p><br><p><span>Recueillir et analyser les besoins métiers, réaliser les études d’impact et formaliser les expressions de besoins.</span><br></p><br><p><span>Assurer le suivi des plannings, budgets, risques, livrables et indicateurs de pilotage.</span><br></p><br><p><span>Coordonner les équipes Métiers, MOA, MOE, IT et les éditeurs, et animer les comités projet.</span><br></p><br><p><span>Superviser les phases de conception, de développement, de recettes SIT/UAT et de déploiement.</span><br></p><br><p><span>Contribuer Ã&nbsp; l’optimisation des processus et Ã&nbsp; la conduite du changement.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Minimum </span><b><span>10 ans d’expérience</span></b><span> en gestion de projets SI bancaires.</span><br></p><br><p><span>Expertise confirmée en </span><b><span>Banque Internationale / Trade Finance</span></b><span>.</span><br></p><br><p><span>Bonne maîtrise des paiements internationaux, des flux SWIFT et des environnements bancaires.</span><br></p><br><p><span>Expérience solide en AMOA, cadrage fonctionnel et coordination transverse.</span><br></p><br><p><span>La connaissance de </span><b><span>SWIFT MT/MX, ISO 20022, Temenos T24 ou Finastra</span></b><span> constitue un atout.</span><br></p><br><p><span>Excellentes capacités d’analyse, de communication et de pilotage.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute | SCRUM MASTER SENIOR – BANQUE | Casablanca</span></b><br></p><br><p><span>Dans le cadre du renforcement d’une </span><b><span>Digital Factory bancaire</span></b><span>, nous recherchons plusieurs </span><b><span>Scrum Masters Seniors</span></b><span> pour accompagner des squads Agiles sur des projets stratégiques Ã&nbsp; fort enjeu de delivery.</span><br></p><br><b><span>Vos principales missions :</span></b><br><br><span>Garantir l’application des valeurs, principes et pratiques </span><b><span>Agile / Scrum</span></b><br><br><span>Animer et faciliter les cérémonies Agiles : Daily, Sprint Planning, Review, Rétrospective…</span><br><br><span>Identifier et faciliter la levée des obstacles rencontrés par les squads</span><br><br><span>Coacher les équipes ainsi que les </span><b><span>Product Owners</span></b><br><br><span>Piloter et suivre le </span><b><span>delivery produit</span></b><br><br><span>Accompagner le PO dans la construction et le suivi de la </span><b><span>Roadmap</span></b><br><br><span>Gérer les dépendances et assurer la coordination entre plusieurs squads</span><br><br><span>Suivre les backlogs, vélocités, burndowns et indicateurs de delivery</span><br><br><span>Faciliter la collaboration entre les équipes métiers, IT et les différentes parties prenantes</span><br><br><b><span>Profil recherché :</span></b><br><br><span>Bac+5 en informatique / école d’ingénieur</span><br><br><b><span>Scrum Master confirmé :</span></b><br><br><b><span>8 ans d’expérience minimum dans le secteur bancaire</span></b><br><br><span>Excellente maîtrise de </span><b><span>Scrum et des cérémonies Agiles</span></b><br><br><span>Certification </span><b><span>PSM I</span></b><br><br><span>Très bonne maîtrise de </span><b><span>JIRA</span></b><span> : backlog, chiffrage, projections, vélocité…</span><br><br><span>Solide expérience en </span><b><span>pilotage du delivery et coordination de squads</span></b><br><br><span>Un </span><b><span>background technique / IT</span></b><span> constitue un réel atout</span><br><br><span>Leadership, autonomie, capacité de coordination et excellent relationnel</span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <br><ul><li>Assign to validation engineers Test norm, Catnet, PLM, and JIRA task: Interface with TPM/ITPL for vehicle/part orders, especially during project start-up.<br>- Collaborate/Support on test list creation and revision with the team (test engineer and service design)</li><li>Ensure the program performance engineers meet all milestone deliverables: PIV creation: based on vehicle ordered , vehicles phases and scopesheet of functionalities<br>PIV sharing with key stakholders outside ICAS org.<br>Ensure PIV respects milestone and KPI, monitoring execution and progress</li><li>Review all slides and presentations of program /project: -Update validation results in ICAS decks and KPI dashboards.<br>-Review and approve slides and for program/project updates</li><li>Collect &amp; study all requirements for project: Collect and analyze all project requirements to ensure comprehensive test coverage</li><li>Define detailed validation project/program plan:Estimate FTE and means required for validation activities and critical path</li><li>Support PE into Issue triage meetings and Issue escalation meetings: Lead progress meetings with SSTM, PM CCVP, CX, and vehicle teams<br>- Facilitate technical discussions and problem resolution across teams.<br>- Participate in issue triage and escalation meetings<br>-Collaborate/Support on test list creation and revision with the team (test engineer and service design)<br>- Join into technical and management meeting where ICAS deliverables are discussed</li></ul><p>Report to top management progreams /projects results and KPI</p><br><br><p>: -Build KPI deck with all info and ICAS standards<br>- Provide weekly/daily progress reports on validation activities</p><br><br> <br> Required profile : <p><strong>Profile: </strong>Master's degree (Bac+5)</p><br><br><p><strong>Experience</strong>: 1 to 2 years</p><br><br><p><strong>Skills: </strong></p><br><br><p>Good knowledge of validation processes and tools (Test Norm, Catnet, PLM, JIRA).<br>Ability to analyze requirements and define test plans.<br>Leadership and team coordination skills.<br>Experience in planning and monitoring KPIs.<br>Excellent communication and negotiation skills.<br>Problem-solving and critical thinking.<br>English<br>Experience in project cost forecasting<br>JIRA<br>PLM</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <br><ul><li>Assign to validation engineers Test norm, Catnet, PLM, and JIRA task: Interface with TPM/ITPL for vehicle/part orders, especially during project start-up.<br>- Collaborate/Support on test list creation and revision with the team (test engineer and service design)</li><li>Ensure the program performance engineers meet all milestone deliverables: PIV creation: based on vehicle ordered , vehicles phases and scopesheet of functionalities<br>PIV sharing with key stakeholders outside ICAS org.<br>Ensure PIV respects milestone and KPI, monitoring execution and progress</li><li>Review all slides and presentations of program /project: -Update validation results in ICAS decks and KPI dashboards.<br>-Review and approve slides and for program/project updates</li><li>Collect &amp; study all requirements for project: Collect and analyze all project requirements to ensure comprehensive test coverage</li><li>Define detailed validation project/program plan: Estimate FTE and means required for validation activities and critical path</li><li>Support PE into Issue triage meetings and Issue escalation meetings: Lead progress meetings with SSTM, PM CCVP, CX, and vehicle teams<br>- Facilitate technical discussions and problem resolution across teams.<br>- Participate in issue triage and escalation meetings<br>- Collaborate/Support on test list creation and revision with the team (test engineer and service design)<br>- Join into technical and management meeting where ICAS deliverables are discussed</li></ul><p>Report to top management programs /projects results and KPI</p><br><br><p>: -Build KPI deck with all info and ICAS standards<br>- Provide weekly/daily progress reports on validation activities</p><br><br> <br> Required profile : <p><strong>Profile:</strong> Master's degree (Bac+5)</p><br><br><p><strong>Experience</strong>: 1 to 2 years</p><br><br><p><strong>Skills:</strong></p><br><br><p>Good knowledge of validation processes and tools (Test Norm, Catnet, PLM, JIRA).<br>Ability to analyze requirements and define test plans.<br>Leadership and team coordination skills.<br>Experience in planning and KPI monitoring.<br>Excellent communication and negotiation skills.<br>Problem-solving and critical thinking.<br>English<br>Experience in project cost forecasting<br>JIRA<br>PLM</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>TELUS Digital</strong> stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of <strong>collaboration</strong>, fostering teamwork, active listening, and talent development. The company also values <strong>performance</strong>, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment. </p><br><br> <br> Job : <p>Are you a dynamic and goal-oriented professional looking to advance your career in sales? TELUS International is seeking motivated Outbound Sales Representatives to join our high-performing team. In this role, you will engage with potential customers to promote and sell our industry-leading products and services. Your ability to communicate fluently in both French and English will be crucial in serving our diverse client base.</p><br><br><p>Outbound Calling: Initiate and manage outbound sales calls to existing customers across various markets, effectively promoting TELUS International's products and services.<br>Customer Engagement: Build strong relationships with customers by understanding their needs, answering questions, and addressing concerns.<br>Sales Targets: Achieve and exceed individual and team sales targets by identifying opportunities, closing sales, and upselling where appropriate.<br>CRM Management: Accurately record and manage customer interactions and sales activities using our CRM system.<br>Bilingual Communication: Communicate fluently in both French and English, ensuring clear and effective communication with customers in their preferred language.<br>Product Knowledge: Maintain up-to-date knowledge of TELUS International's offerings, market trends, and competitive landscape to effectively position our solutions.<br>Collaboration: Work closely with team members, including Sales Managers and other departments, to optimize the sales process and customer experience.</p><br><br> <br> <br> Required profile : <p>Bilingual Proficiency: Fluency in French and English (both verbal and written) is mandatory.<br>Sales Experience: Previous experience in outbound sales, telemarketing, or a similar role is required.<br>Communication Skills: Excellent interpersonal and communication skills with the ability to persuade and influence.<br>Goal-Oriented: Self-motivated and driven to achieve sales targets and contribute to team success.<br>Problem-Solving: Ability to handle objections and challenges with a positive, solutions-oriented approach.<br>Adaptability: Ability to thrive in a fast-paced, target-driven environment.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for a Dynamics 365 Expert to join our team and contribute to the deployment, customization, and optimization of the Dynamics 365 solution within our company. As an expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong>Missions :</strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance &amp; Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages ​​such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages ​​(C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance &amp; Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >As a Microsoft Dynamics 365 technical expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Your main responsibilities will include:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance &amp; Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages ​​such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages ​​(C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance &amp; Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <ul><li>Level 1 and 2 user support on NX / Teamcenter</li><li>Change management and adoption of new tools</li><li>Conducting training sessions and user coaching</li><li>Functional and technical assistance for field issues</li><li>Writing documentation and user guides</li><li>Reporting and tracking incidents and improvement requests</li><li>Participation in the deployment and stabilization phases of the tools</li></ul> <br> Required profile : <p><strong>MUST qualifications:</strong></p><br><br><ul><li>Proficiency in Teamcenter and Siemens NX tools</li><li>Experience in user support and change management</li><li>Ability to train and coach users</li><li>Knowledge of the PLM / CAD environment</li></ul><p><strong>Nice-to-have qualifications:</strong></p><br><br><ul><li>Experience with Siemens solutions</li><li>Experience in deploying digital tools</li><li>Knowledge of engineering / product processes</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French: B2</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Who We Are</p><br><br><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p>What You'll Do</p><br><br><p>As an Associate Legal Counsel – Commercial Contracting, you will be an integral member of BCG's Global Legal Team, supporting commercial contracting activities across Morocco and the Africa System. You will work closely with experienced legal colleagues and business stakeholders to provide practical legal advice, manage contractual risk, and help enable commercial outcomes while protecting BCG's interests.<br>In this role, you will progressively build expertise across a broad range of commercial legal matters while contributing to continuous improvement of contracting processes and Legal Team initiatives.</p><br><br><br><p>You will:</p><br><br><ul><li>Support the review, drafting and negotiation of a broad range of commercial agreements, including client agreements, vendor contracts, master services agreements, licensing agreements, non-disclosure agreements and partnership agreements.</li><li>Identify legal and commercial risks in contracts and recommend practical solutions with guidance on more complex matters.</li><li>Collaborate with Finance and business teams to support the contract management process and facilitate timely execution of agreements.</li><li>Apply BCG contracting standards, policies and risk management practices throughout the contracting lifecycle.</li><li>Support Legal Team initiatives to improve contracting processes, templates and operational efficiency.</li><li>Provide legal support across a range of commercial matters, including technology transactions, intellectual property, data protection, competition law and other business legal issues, escalating complex matters where appropriate.</li><li>Build strong working relationships with colleagues across Legal, Finance and the business to support commercial objectives.</li><li>Contribute to Legal Team knowledge sharing, documentation and continuous improvement initiatives. <br>Perform other duties as assigned. </li></ul><br><p><strong>YOU'RE GOOD AT</strong></p><br><br><ul><li>Applying sound legal judgment while balancing business and legal objectives.</li><li>Learning new areas of law and business quickly in a dynamic international environment.</li><li>Reviewing commercial agreements with strong attention to detail.</li><li>Communicating clearly and effectively with legal and non-legal stakeholders.</li><li>Building collaborative relationships across diverse teams and functions.</li><li>Managing multiple priorities while delivering high-quality work within deadlines.</li><li>Working comfortably with legal technology, contract lifecycle management systems and collaboration tools.</li><li>Identifying legal risks and knowing when to seek guidance on more complex matters.</li><li>Demonstrating professionalism, integrity and sound judgment when handling confidential information.</li><li>Remaining adaptable and solutions-oriented in a fast-paced environment. </li></ul><br><p>What You'll Bring</p><br><br><ul><li>Qualified lawyer.</li><li>2–4 years of commercial contracting experience, preferably with international exposure.</li><li>Experience at a reputable law firm preferred; prior in-house experience is an advantage.</li><li>Experience reviewing, drafting and negotiating commercial agreements.</li><li>Excellent written and verbal communication skills.</li><li>Fluency in French and English; Arabic would be an advantage. </li></ul><br><p>Who You'll Work With</p><br><br><p>A variety of cohorts and functions across the company, including senior leadership. Members of the BCG Global Legal team, Finance and the Partnership. You will report into the Commercial group within the Legal Team. </p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.</p><br><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Us RemotePass is a leading global platform transforming the way businesses access and manage top talent.<br> Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.<br> By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams.<br> Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.<br> We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug &amp; Play.<br> About the Role: This role is ideal for someone with 2-3+ years of experience in HR Operations, Employee Experience, or employee lifecycle management, who thrives in fast-paced, high-growth environments and enjoys solving operational and people-related challenges across multiple jurisdictions.<br> We’re looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate employment operations with confidence.<br> You should be comfortable supporting existing employees, managing employee requests and documentation, coordinating contract-related changes, and communicating with employees and internal stakeholders across different countries and time zones.<br> Experience working with at least one GCC country is highly preferred.<br> The ability to read Arabic is required, while strong Arabic communication skills would be an advantage.<br> At RemotePass, no two days are the same.<br> We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally.<br> If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we’d love to hear from you.<br> Responsibilities: Employee Support &amp; Lifecycle Management Act as a primary point of contact for existing employees, responding to day-to-day HR and employment-related queries through the ticketing system.<br> Support employees with requests related to their employment throughout the employee lifecycle.<br> Manage and coordinate expense-related requests, ensuring they are reviewed and processed accurately and in line with applicable policies.<br> Handle document requests, ensuring employees receive the required employment and HR documentation in a timely manner.<br> Coordinate and process contract amendments, working closely with relevant internal teams where required.<br> Support contract renewals, ensuring all required actions and documentation are completed within the appropriate timelines.<br> Escalate medium- and high-complexity issues to the appropriate internal teams (EX, Payroll, Legal, etc.<br>) when needed.<br> Maintain strong, professional communication with employees and ensure a smooth and positive employee experience.<br> Administration &amp; Organization Manage open tickets, ensuring timely responses, accurate prioritization, and appropriate follow-up.<br> Keep employee records and documentation up to date across relevant HRIS and internal systems.<br> Ensure employee documentation is accurate, complete, and compliant with applicable local requirements.<br> Support the organization and maintenance of internal documentation and knowledge resources under the guidance of the EX Manager.<br> Process Support &amp; Continuous Improvement Assist with day-to-day operational tasks and process execution to ensure smooth Employee Experience team workflows.<br> Identify recurring employee queries and operational trends and provide input on improving processes, policies, and documentation.<br> Support EX team projects and initiatives as needed.<br> Contribute to improving the overall employee experience by identifying opportunities to simplify and streamline processes.<br> Team Alignment &amp; Growth Collaborate closely with the Employee Experience team on daily operations, employee requests, and team projects.<br> Maintain strong working relationships with cross-functional teams and external stakeholders.<br> Take ownership of assigned tasks and cases, ensuring timely resolution and effective follow-up.<br> Receive ongoing mentorship and training to grow in scope and responsibility.<br> 2-3+ years of experience in HR, HR Operations, Employee Experience, or employee lifecycle management.<br> Experience working with at least one GCC country is highly preferred.<br> Familiarity with employment operations, HR processes, and employee documentation in international contexts.<br> Ability to read Arabic is required; Arabic communication skills are a strong advantage.<br> Good understanding of employee lifecycle processes and HR administration.<br> Strong organizational and multitasking skills, with excellent attention to detail.<br> Excellent written and verbal communication skills in English.<br> Strong problem-solving skills and the ability to manage multiple employee requests simultaneously.<br> Proficiency in using HRIS, ticketing systems, and other HR/collaboration tools.<br> Comfortable working in a fast-paced, fully remote environment and across different time zones.<br> A proactive, service-oriented mindset with a genuine interest in people operations and employee experience.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><b>HEOMI&nbsp;</b>is characterized by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. The company also integrates a more moderate <strong>innovation component</strong>, encouraging initiative and adaptability. Finally, a less dominant <strong>organizational dimension</strong> provides a structuring framework to support efficiency. </p><br><br> <br> Job : <p>As part of our continued development, we are recruiting Sales Advisors:</p><br><br><p>Joining HEOMI means saying yes to a meaningful experience, where encounters and tasks push you to grow every day within a committed and dynamic team.</p><br><br><p>Reporting to the sales manager, your main tasks will be as follows:</p><br><br><ul><li>Sell insurance products to individuals;</li><li>Follow the internal procedure and the established call charter;</li><li>Respond precisely to the needs, requests, and objections of prospects and/or clients.</li></ul> <br> <br> Required profile : <p><u><strong>You are recognized for the following qualities/skills:</strong></u></p><br><br><ul><li>You have a good command of <strong>sales techniques</strong>, with a <strong>successful first experience in a call center</strong>;</li><li>You have good analytical and negotiation skills with a real commercial spirit;</li><li>You are responsive and dynamic;</li><li>You have a good command of French and can hold a conversation;</li></ul><p>We are recruiting team players who are autonomous, curious, and dynamic. People with strong human values, necessary for learning a job that may be new, but is so exciting and rewarding.</p><br><br><p><strong>Training is provided upon your integration.</strong></p><br><br><p><strong><u>Social benefits and others:&nbsp;</u></strong></p><br><br><ul><li>A training program to help you integrate your role well.</li><li>100% paid training from the 1st day.</li><li>A motivating, friendly, and very pleasantly maintained work environment</li><li>Permanent contract + CNSS + AMO + private health insurance SANLAM + transport provided</li><li>A base salary with <em><strong>commissions on turnover + status and contract bonuses</strong></em></li></ul><p><strong>The recruitment process:</strong><br>A first phone call with our Recruitment Officer. If this first step is validated, you will have an HR interview followed by an operational interview with the managers.<br>The diversity of profiles and experiences of the talents that make up our teams reflects our CSR policy and our commitments.<br><em>Want to know more about the company?</em> Visit our website: https://heomi.fr/</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Missions principales&nbsp;:</span></strong></p><br><ul><li><span>Prendre en charge la gestion des contrats d’épargne (assurance-vie, placements, produits d’investissement).</span></li><li><span>Traiter les demandes clients (souscriptions, rachats, arbitrages, modifications contractuelles) via différents canaux (appels, emails, courriers).</span></li><li><span>Analyser les demandes et vérifier leur conformité avec les conditions contractuelles et la réglementation belge en vigueur.</span></li><li><span>Assurer le traitement administratif et opérationnel des dossiers dans les outils de gestion.</span></li><li><span>Contrôler et valider les opérations financières (versements, rachats, transferts) dans le respect des procédures.</span></li><li><span>Accompagner les clients dans la compréhension de leurs produits d’épargne et les orienter selon leurs besoins.</span></li><li><span>Garantir une communication claire, pédagogique et professionnelle avec les clients et les partenaires.</span></li><li><span>Veiller au respect des délais de traitement et des engagements de qualité de service.</span></li><li><span>Appliquer les exigences réglementaires (KYC, LAB/FT, conformité) propres au marché belge.</span></li><li><span>Gérer les situations sensibles ou réclamations clients avec rigueur et diplomatie.</span></li><li><span>Mettre à jour les données clients et assurer la traçabilité des opérations.</span></li><li><span>Contribuer à l’amélioration continue des processus et à la qualité de service.</span></li></ul><p><strong><span>Profil recherché</span></strong></p><br><ul><li><span>Ancienneté <strong>≥ 24 mois</strong></span></li><li><span>Présence <strong>≥ 90% sur les 12 derniers mois</strong> </span></li><li><span>Population cible : <strong>ALL ASM. </strong></span></li><li><span>Tenue de poste aux <strong>attendus OU objectifs performance en Q1/Q2</strong></span></li><li><span>Expérience en gestion de contrats d’épargne, assurance-vie ou produits financiers. </span></li><li><span>Connaissance du marché et de la réglementation belge (atout important). </span></li><li><span>Maîtrise des opérations liées à l’épargne (rachat, arbitrage, versement, transfert). </span></li><li><span>Bonne compréhension des enjeux de conformité (KYC, lutte anti-blanchiment, FATCA…). </span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>AbbVie is searching for an in-house Associate General Counsel for our Patent Prosecution group, part of AbbVie’s Intellectual Property, Transactions, and Innovation legal team. This position will support AbbVie’s pharmaceutical products and be based in our offices in North Chicago, IL, Waltham, MA, South San Francisco, CA, or Irvine, CA with a hybrid work model (on site 3+ days/week).</p><br><p>Acting individually and in cross-functional teams, the Associate General Counsel will develop and implement intellectual property strategies for AbbVie’s products and product candidates, with a focus on neuroscience.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Maximize AbbVie’s competitive position through creation and implementation of intellectual property strategies</li><li>Provide legal advice and counsel to cross-functional R&amp;D and business teams on a variety of IP-related matters</li><li>Draft, file, and prosecute strategically useful patent applications worldwide both directly and through management of outside counsel</li><li>Challenge and defend patents in IPR, opposition, interference, and other post-grant proceedings</li><li>Conduct prior art searches, analyze third-party patent positions, and conduct due diligence to support business development activities</li></ul><br>Qualifications<br><br><ul><li>JD degree from an accredited law school, state bar admission enabling in-house practice (specific state not required), and registration to practice before the USPTO</li><li><strong>8+ years of experience practicing patent law as an attorney or patent agent at a law firm and/or life sciences company, including substantial U.S. and foreign patent prosecution</strong><ul><li><strong>Experience with India, China, and emerging markets a plus</strong></li></ul></li><li>Technical background relevant for pharmaceutical patent prosecution, such as:<ul><li>Experience with small molecule and/or biological pharmaceutical discovery &amp; development, and/or</li><li>Technical degree in relevant field, such as molecular biology, biotechnology, biochemistry, biology, chemistry, chemical engineering, or biomedical engineering</li></ul></li><li>Strong legal, analytical, communication, collaboration, and people skills</li><li>Demonstrated ability to manage complex projects to meet deadlines</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Rattaché(e) à la DSI, vous serez l'interlocuteur/trice permanent(e) capable de transformer les besoins métiers en solutions SI utiles, maîtrisées, documentées et effectivement adoptées par les utilisateurs.<br> Vos missions Cadrage et qualification des besoins Recueillir, analyser, challenger et prioriser les besoins des directions métiers Formaliser objectifs, périmètre, contraintes, risques et critères de succès Élaborer notes de cadrage, études d'opportunité et dossiers d'aide à la décision Conception fonctionnelle et consultation Cartographier les processus existants et cibles, proposer des scénarios d'amélioration Rédiger expressions de besoins, spécifications fonctionnelles et cahiers des charges Participer à l'analyse des offres, aux soutenances et à la contractualisation Pilotage de projets Construire et tenir à jour planning, budget, RACI, registre des risques et tableaux de bord Animer ateliers, comités projet, COPIL ; formaliser les décisions Contrôler l'avancement des prestataires et la conformité des livrables Recette, déploiement et conduite du changement Définir la stratégie de recette, coordonner les tests métiers et les décisions Go/No Go Préparer déploiement, supports utilisateurs, formations et communication Suivre l'adoption et les bénéfices attendus Gouvernance et capitalisation Maintenir une documentation projet homogène et traçable Contribuer au suivi consolidé du portefeuille projets SI Capitaliser retours d'expérience, standards et bonnes pratiques Le profil que nous recherchons Formation : Bac+5 en systèmes d'information, ingénierie, management de projet ou école de commerce avec spécialisation SI Expérience : Minimum 10 ans d'expérience professionnelle, dont au moins 4 ans en AMOA, Business Analysis ou pilotage fonctionnel de projets SI Expérience souhaitée : Projets transverses multi-directions, gestion de prestataires externes, consultation/contractualisation, recette et conduite du changement Secteurs appréciés : Entreprise structurée, établissement public, finance ou secteur fortement réglementé, environnement multi-prestataires Langues : Excellente maîtrise du français ; anglais professionnel Compétences requises Recueil et analyse des besoins, modélisation des processus, animation d'ateliers Gestion de projet en cycle en V, Agile ou hybride Connaissance de la gouvernance SI, qualité de service, sécurité et protection des données Maîtrise avancée de MS Office (Word, Excel, PowerPoint) et MS Project ; pratique de Jira, Azure DevOps ; connaissance de Visio, BPMN ou UML Un plus : Power BI, SharePoint/Microsoft 365, outils de GED Certifications appréciées : PMP, PRINCE2, Scrum, ITIL, PMI-PBA Qualités personnelles Rigueur, autonomie et sens de l'organisation ; excellentes capacités d'analyse, de synthèse et de présentation face à des interlocuteurs de niveau Direction Générale ; écoute, diplomatie et leadership transversal ; esprit critique et sens du service.<br></span> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Provide professional tracing and customer care services by managing shipment-related enquiries and service incidents, ensuring timely resolution and outstanding customer experience. The role focuses on service recovery, customer retention and achieving key customer service performance standards.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Manage and resolve shipment tracing requests related to delayed, undelivered, misrouted, returned, lost or damaged shipments. </li><li>Investigate customer enquiries and coordinate with relevant departments and DHL network stations to achieve timely resolution. </li><li>Deliver a high level of customer service by understanding customer needs and providing effective solutions. </li><li>Respond to customer enquiries regarding shipment status, services, pricing and customs requirements. </li><li>Handle customer complaints professionally and take appropriate actions to ensure customer satisfaction. </li><li>Escalate and coordinate service recovery actions with Operations, Sales and other support functions when required. </li><li>Support frontline activities by handling overflow calls when necessary. </li><li>Ensure compliance with customer service procedures, network tracing standards and DHL policies. </li><li>Maintain accurate records of customer interactions and case resolutions. </li><li>Identify opportunities to improve customer experience, processes and service quality, and recommend solutions. </li><li>Share relevant information with internal and external stakeholders to facilitate issue resolution and continuous improvement. </li><li>Support team collaboration and contribute positively to a customer-focused environment. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's degree, Diploma or equivalent qualification</p><p Segoe UI"; font-size: 14px;">Minimum 2 years of experience in a Customer Contact Center, Customer Service, Customer Care or Telesales environment, preferably within a service industry. </p><p Segoe UI"; font-size: 14px;">Excellent telephone and customer communication skills. </p><p Segoe UI"; font-size: 14px;">Strong conflict resolution, negotiation and interpersonal skills. </p><p Segoe UI"; font-size: 14px;">Ability to remain calm and professional under pressure while handling customer concerns. </p><p Segoe UI"; font-size: 14px;">Good organizational skills and ability to manage multiple priorities.</p><p Segoe UI"; font-size: 14px;">Fluent in <strong>French and Arabic</strong>, both spoken and written. </p><p Segoe UI"; font-size: 14px;">Knowledge of customer service systems, shipment tracking tools and operational processes is an advantage. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to investigate issues, evaluate information and identify effective solutions. </p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Manages workload efficiently and ensures customer enquiries are addressed within agreed timelines. </p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound decisions while balancing customer expectations and business requirements. </p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving customer service KPIs and delivering high-quality outcomes.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with colleagues and cross-functional teams to resolve customer issues.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer cases and follows through on commitments. </p><p Segoe UI"; font-size: 14px;">Communication: Provides clear, professional and timely communication to customers and stakeholders. </p><p Segoe UI"; font-size: 14px;">Self-Management: Maintains composure, positivity and effectiveness in demanding situations.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : We are hiring FTTH Telemarketers! Do you enjoy challenges and have a talent for phone sales? Join our team and participate in the development of our FTTH (Fiber Optic) offers!- Contact prospects and customers to offer fiber optic deals- Identify needs and advise on the best solutions- Close sales and achieve your goals- Ensure quality follow-up and customer loyalty <br> <br> Required profile : Excellent communication in FrenchExperience in telemarketing or call centerCommercial flair and persuasive skillsTeam spirit and motivation <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>1. Position Overview</strong></p><br><br><p>The Software Business Unit (SWBU) leads the development, commercialization, and management of Stellantis software products and connected services. The organization focuses on delivering innovative digital experiences, driving customer satisfaction, and generating sustainable recurring revenue across brands and markets.</p><br><br><p>The Business Unit Management Enlarged Europe and Middle East Africa (BMEE) team is responsible for driving the overall commercial performance of Stellantis Connected Services across the Enlarged Europe and Middle East &amp; Africa regions. For each connected service, BMEE defines and executes the commercial strategy, ensures its deployment across the different regions for all targeted brands/markets, and continuously monitors sales performance to identify opportunities and draw corrective action plans when required.</p><br><br><p>Within BMEE, the Brand Account Manager Assistant (Supplier's Project Manager) supports the Brand Account Manager (STELLANTIS Project Manager) regarding:</p><br><br><ul><li>Brand Account and portfolio management</li><li>Pricing Management and commercial strategy execution</li><li>Business performance monitoring</li><li>Cross-functional coordination to ensure successful delivery of connected services objectives</li></ul><br><p><strong>2. Key Interfaces / Stakeholders</strong></p><br><br><ul><li><strong>Internal (SWBU / SWX):</strong><ul><li>Brand Account Manager</li><li>Business Management Enlarged Europe (BMEE) team</li><li>Software Product Business (SWPM) team</li><li>Operations &amp; customer support (OP4C) team</li><li>SWX Finance team</li></ul></li><li><strong>Brands &amp; Regions:</strong><ul><li>Brand representatives in EMEA markets</li><li>Brand marketing, sales, and connected services teams</li></ul></li></ul><br><p><strong>3. Required Qualifications &amp; Experience</strong></p><br><br><ul><li>First professional experience (internship or initial role) in business management,</li><li>pricing, marketing, consulting, or project coordination.</li><li>Strong interest in connected services, digital products, data-driven business models and the automotive industry.</li><li>Fluency in English (written and spoken) is mandatory.</li></ul><br><br><p><strong>4. Key Competencies &amp; Skills</strong></p><br><br><ul><li>Strong analytical skills with the ability to structure and interpret business data and KPIs.</li><li>Good understanding of commercial performance drivers and pricing principles.</li><li>Ability to work in a cross-functional and multicultural environment.</li><li>Structured, detail-oriented, and reliable, with strong follow-up capabilities.</li><li>Clear and professional communication skills, both written and oral.</li><li>Proactive mindset and willingness to learn in a fast-evolving business context.</li></ul><br><p><strong>5. Nice-to-have / Additional Assets</strong></p><br><br><ul><li><p>Exposure to the automotive, digital, or subscription-based services environment.</p><br><br></li><li><p>Initial experience with benchmarking or competitive analysis.</p><br><br></li><li>Knowledge of tools used for reporting, business performance monitoring, or data analysis</li><li>Additional European language(s) would be considered a plus.</li></ul> <br> Required profile : <p><strong>Profile Required:</strong></p><br><br><ul><li>Master's degree (Bac+5) in Marketing / Business.</li><li>Strong interest in connected services, digital products, data-driven business models, and the automotive industry.</li></ul><p><strong>Experience:</strong></p><br><br><ul><li>1 to 3 years of experience. First professional experience (internship or initial role) in business management, pricing, marketing, consulting, or project coordination.</li></ul><p><strong>Required Skills:</strong></p><br><br><ul><li>Fluency in English (written and spoken) is mandatory.</li><li>Strong analytical skills with the ability to structure and interpret business data and KPIs.</li><li>Good understanding of commercial performance drivers and pricing principles.</li><li>Ability to work in a cross-functional and multicultural environment.</li><li>Structured, detail-oriented, and reliable, with strong follow-up capabilities.</li><li>Clear and professional communication skills, both written and oral.</li><li>Proactive mindset and willingness to learn in a fast-evolving business context.</li></ul><p><strong>Nice-to-have / Additional Assets:</strong></p><br><br><ul><li>Exposure to the automotive, digital, or subscription-based services environment; initial experience with benchmarking or competitive analysis; knowledge of tools used for reporting, business performance monitoring, or data analysis; additional European language(s) would be considered a plus.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mission principale Assurer la gestion, le développement et la fidélisation d'un portefeuille de clients en leur proposant des solutions adaptées à leurs besoins.<br> Garantir un haut niveau de satisfaction client tout en contribuant à l'atteinte des objectifs commerciaux de l'entreprise.<br> Principales responsabilitésGestion de la relation client Accueillir, conseiller et accompagner les clients.<br> Identifier les besoins et proposer les produits ou services les plus adaptés.<br> Assurer un suivi personnalisé afin de garantir la satisfaction et la fidélisation des clients.<br> Traiter les réclamations et apporter des solutions dans les meilleurs délais.<br> Développement commercial Développer et gérer un portefeuille clients.<br> Identifier les opportunités de vente additionnelle et de montée en gamme.<br> Réaliser les objectifs commerciaux fixés.<br> Participer aux actions de prospection et de fidélisation.<br> Suivi administratif Constituer et mettre à jour les dossiers clients.<br> Veiller à la conformité des opérations réalisées.<br> Assurer le suivi des contrats, commandes ou dossiers.<br> Alimenter les outils CRM et produire les reportings nécessaires.<br> Qualité de service Garantir une excellente expérience client.<br> Respecter les procédures internes et les exigences réglementaires.<br> Participer à l'amélioration continue des processus de relation client.<br> Profil recherchéFormation Bac+5 en Commerce, Gestion, Marketing, Finance ou équivalent.<br> Expérience Minimum 4 ans d'expérience dans un poste similaire, idéalement dans un environnement structuré (banque, assurance, services ou grande entreprise).<br> Compétences techniques Excellentes techniques de vente et de négociation.<br> Maîtrise des outils CRM et du Pack Office.<br> Bonne capacité d'analyse des besoins clients.<br> Connaissance des techniques de fidélisation et de développement commercial.<br> Maîtrise du français à l'oral et à l'écrit ; l'anglais constitue un atout.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Mission 1: Integration consulting and customer support</strong></p><br><br><ul><li>Identify and analyze customer needs and contribute to defining appropriate solutions</li><li>Participate in client meetings (scoping workshops, demonstrations, functional workshops, etc.)</li><li>Ensure the integration, configuration, and version upgrades of solutions for clients</li><li>Support clients in the daily use of the solutions and train them on its functionalities</li><li>Contribute to writing functional specifications in coordination with internal teams</li></ul><p><strong>Mission 2: Functional validation and delivery quality</strong></p><br><br><ul><li>Prepare acceptance test plans and develop test scenarios</li><li>Participate in various validation phases (functional tests, integration tests, non-regression tests, etc.)</li><li>Perform and validate functional acceptance testing before go-live</li><li>Write and maintain functional documentation and user guides</li></ul><p><strong>Mission 3: Operational monitoring and continuous improvement</strong></p><br><br><ul><li>Handle customer requests and incidents via the support tool, ensuring their analysis and follow-up until resolution</li><li>Ensure regular communication with clients throughout the handling of their requests</li><li>Support the support team in managing tickets and sharing best practices</li><li>Participate in enriching the internal knowledge base and continuously improving the services offered</li></ul><br> <br> Required profile : <p><strong>Education and experience</strong></p><br><br><ul><li>Master's degree from a top engineering school or Master's degree in computer science / software engineering / applied mathematics</li><li>First experience (1 to 3 years) in a similar position and/or in activities related to capital markets</li></ul><p><strong>Skills</strong></p><br><br><ul><li>Ability to navigate and operate in a complex technical environment</li><li>Motivated by a career in the financial markets world and associated systems</li><li>Proficiency in database languages (Oracle / PostegreSQL)</li><li>Analytical, diagnostic, and problem-solving skills</li><li>Knowledge of asset management or financial markets businesses is a real plus.</li></ul><p><strong>Personal qualities</strong></p><br><br><ul><li>Curious and proactive</li><li>Autonomous, structured, rigorous, and sense of priorities</li><li>Good interpersonal skills, communication, and customer service</li><li>Teamwork and project mode</li></ul><p><strong>Languages</strong></p><br><br><ul><li>French: fluent</li><li>English: professional</li></ul> <br><br> </div>