Real Estate Sales Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Define and implement the company's commercial strategy</li><li>Manage, support, and motivate the sales team</li><li>Identify new growth opportunities (new markets, clients, partnerships)</li><li>Track performance indicators (KPIs) and ensure goals are met</li><li>Negotiate major contracts with key clients</li><li>Collaborate closely with finance and risk management departments.</li></ul> <br> <br> Required profile : <ul><li>Higher education in sales, marketing, or equivalent</li><li>Successful experience (minimum 10 years) in a similar role, ideally in the construction industry</li><li>Excellent leadership skills and strong negotiation abilities</li><li>Results-oriented with a performance-driven mindset</li><li>Proficiency in CRM tools and good understanding of sales techniques.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.</span></span></span></p><br><br><br><p><span><span><span>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></p><br><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</span></span></span></span></span></li></ol><br>. <br><ol><li><span><span><span><span><span>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools; proficient in Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Fluent in English, Frensh &amp; Arabic Languages .</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation.</span></span></span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills.</span></span></span></span></span></li><li><span><span><span><span><span>Cost-oriented, possesses effective persuasive and problem-solving skills.</span></span></span></span></span></li><li><span><span><span><span><span>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ needs and directing them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Participate in the implementation of the company's marketing plan.<br>Coordinate communication campaigns and promotional actions.<br>Organize commercial and marketing events.<br>Ensure the follow-up of communication materials (print and digital).<br>Manage social networks and contribute to content creation.<br>Coordinate service providers (agencies, printers, suppliers, etc.).<br>Monitor the marketing budget and prepare reports.<br>Collaborate with sales teams to develop brand visibility and generate leads.</p><br><br> <br> Required profile : <p>Bachelor's to Master's degree in Marketing, Communication, or equivalent.<br>2 to 3 years of experience in a similar role.<br>Excellent organizational and coordination skills.<br>Proficiency in Microsoft Office tools, Canva, and social media.<br>Creativity, autonomy, rigor, and excellent interpersonal skills.<br>Experience in the automotive sector is a plus.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Morgan Philips Executive Search is mandated by an international group of business services, present in many countries across several continents, at a pivotal moment in its strategic transformation and repositioning on the global market. In this context, management is recruiting its Marketing Director (F/H). The role The Marketing Director shapes the group's marketing strategy and carries its voice on the international stage. He translates a strong brand positioning into structured B2B programs and concrete demand generation levers. He manages a lean and demanding team, and orchestrates its actions in close proximity with the sales and marketing departments of the different regions. Scope of responsibility Strategy and positioning. Consolidate and converge the group's marketing priorities across multiple geographies, establish a recognizable brand standard across all markets. Influence and thought leadership. Build the group's voice and authority with B2B audiences, produce high value-added content, establish a presence that makes a mark in the industry. Performance and execution. Define the visibility and influence indicators that truly matter, build processes where they do not yet exist, and engage the sales teams in developing markets in a common dynamic. Profile sought You have at least fifteen years of experience in B2B marketing, with proven seniority in marketing management in an international environment. You have already led a marketing function at the scale of several countries or regions, not just managed a local communication plan. You master the B2B funnel in its entirety, from strategic positioning to pipeline generation. Your leadership is naturally exercised in a matrix environment, without the need for hierarchical authority to engage teams. You are one of those who create relationships and processes where they are lacking. Fluent French and English required. Location, Casablanca, Morocco.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You have at least fifteen years of experience in B2B marketing, with proven seniority in marketing management in an international environment. You have already led a marketing function at the scale of several countries or regions, not just managed a local communication plan. You master the B2B funnel in its entirety, from strategic positioning to pipeline generation. Your leadership is naturally exercised in a matrix environment, without the need for hierarchical authority to engage teams. You are one of those who create relationships and processes where they are lacking. _x000D_ Fluent French and English required.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As Marketing Director, you will lead the global commercial marketing function of the Corporate Brand &amp; Engagement team and serve as the strategic bridge between Intelcia's brand positioning and its business growth ambition. This is a senior leadership role with direct impact on Intelcia's industry authority, international visibility and pipeline contribution. You will translate a strong, established brand platform into structured B2B marketing programs and demand generation initiatives, while building and developing a lean, high-ownership team. You will report to the Chief Brand &amp; Engagement Officer and work in close collaboration with regional brand and marketing teams and Sales and Business Development leads. This position offers direct and regular exposure to the Executive Committee</p><p>What You Will Own</p><p>Marketing Strategy &amp; Commercial Activation</p><ul><li>Define and deploy the Group's B2B marketing strategy, translating Intelcia's positioning into programs that drive visibility, client engagement and qualified pipeline contribution.</li><li>Own the external narratives for Intelcia, ensuring messaging is commercially sharp, audience-relevant and consistent across regions.</li><li>Align marketing priorities with Sales and Business Development to identify high-potential markets, support international expansion and coordinate targeted demand generation programs.</li><li>Establish and govern a unified approach to client interactions especially with global accounts, clients HQ visits and international events, ensuring consistency and commercial quality.</li><li>Keep up with market trends and emerging technologies to stay ahead of the curve and introduce innovative marketing tactics.</li><li>Manage budget and resource allocation for the various marketing activities, ensuring that the marketing function is run efficiently and within financial constraints.</li></ul><p>Thought Leadership &amp; Industry Authority</p><ul><li>Build and develop Intelcia's voice and thought leadership programs across key B2B channels, targeting industry analysts, sector influencers and senior client audiences.</li><li>Own the content strategy and messaging framework for LinkedIn and other B2B platforms, working in close collaboration with the digital marketing team for deployment and performance.</li><li>Drive competitive intelligence and market signal tracking to keep Intelcia's positioning ahead of the curve and commercially relevant.</li></ul><p>Demand Generation &amp; Pipeline Contribution</p><ul><li>Design and oversee ad-hoc B2B demand generation programs in support of Intelcia's international growth ambition, with clear funnel management from awareness to qualified pipeline.</li><li>Work with the digital marketing team on campaign performance, funnel optimisation and analytics, translating insights into continuous improvement.</li><li>Share frameworks and best practices with regional marketing teams to ensure local execution is coherent with Group-level strategy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We Are Looking For:</p><p>Experience</p><ul><li>Bachelor's or Master's degree in Marketing, Business or Communications (Bac+4/5)</li><li>Minimum of 15 years of experience in B2B marketing, with proven seniority in a Marketing Director or equivalent role within a multinational or global environment</li><li>Strong track record in strategic and operational marketing including portfolio management, market positioning, sales alignment and demand generation</li><li>Experience in international or multi-regional marketing environments, with the ability to adapt strategies across markets and cultures</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong command of the full B2B marketing funnel, from positioning and messaging to lead generation and pipeline conversion</li><li>Proven ability to build structured marketing programs and translate brand strategy into commercial activation, not just campaigns</li><li>Excellent content and copywriting skills in English and French; ability to write with clarity, authority and commercial intent</li><li>Strong analytical mindset: comfortable setting KPIs, reading funnel and performance data, and translating insights into decisions</li><li>Solid understanding of market research, competitive intelligence and B2B client decision-making dynamics</li><li>Strong leadership and relationship management skills, with the ability to influence senior stakeholders and work across functions and geographies</li></ul><p>Preferred qualifications</p><ul><li>Background in technology, consulting, outsourcing services strongly preferred</li><li>Proficient in marketing and collaboration tools including LinkedIn Campaign Manager, HubSpot, Salesforce and SEO/SEM logic</li></ul><p>The role is based in Casablanca, Morocco</p><p>#LI-SL1</p><p></p></section>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>The position of Sales Manager (MICE, Leisure &amp; Golf) vis accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> </p> <p> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Building Successful Relationships that Generate Sales Opportunities</strong> </p> <p> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</p> <p> Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</p> <p> Develops relationships within community to strengthen and expand customer base for sales opportunities.</p> <p> Manages and develops relationships with key internal and external stakeholders.</p> <p> Provides accurate, complete and effective turnover to Event Management.</p> <p> </p> <p> <strong>Managing Sales Activities</strong> </p> <p> Participates in sales calls with members of sales team to acquire new business and/or close on business.</p> <p> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p> <p> </p> <p> <strong>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue</strong> </p> <p> Identifies new business to achieve personal and location revenue goals.</p> <p> Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</p> <p> Closes the best opportunities for the location based on market conditions and location needs.</p> <p> Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</p> <p> </p> <p> <strong>Providing Exceptional Customer Service </strong> </p> <p> Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</p> <p> Services our customers in order to grow share of the account.</p> <p> Executes and supports the company s customer service standards.</p> <p> Provides excellent customer service consistent with the daily service basics of the company.</p> <p> Sets a positive example for guest relations.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> </p> </div> <div> </div> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are recruiting for one of our clients, a major and recognized player in the logistics sector, a Sales Representative to strengthen its team and develop its business.</p><br><br><p>Main tasks:</p><br><br><br><ul><li>Prospect, develop, and retain an existing and potential client portfolio in your area.</li><li>Negotiate contracts, sales offers, and orders with clients, ensuring revenue targets are met.</li><li>Provide regular sales follow-up and develop customer satisfaction.</li><li>Analyze the market and identify new development opportunities.</li><li>Participate in the development and implementation of the sales strategy.</li><li>Write visit reports, prospecting summaries, and sales reports for management.</li><li>Collaborate with internal teams (logistics, marketing, operations) to ensure service quality and customer satisfaction.</li><li>Potentially supervise a small sales team or mentor junior staff in developing their skills.</li></ul> <br> Required profile : <br><ul><li>Bachelor's degree (Bac+4/5) in sales, management, or a related field.</li><li>Successful experience of at least 2 years in the courier, transport, or logistics sector.</li><li>Excellent interpersonal skills, team spirit, and listening skills.</li><li>Organization, rigor, and autonomy in managing your client portfolio.</li><li>Enthusiasm for challenges and ability to work in a dynamic environment.</li><li>Proficiency in CRM tools and the Office suite.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.<br>&nbsp;</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.<br>&nbsp;</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.<br>&nbsp;</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.<br>&nbsp;</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.<br>&nbsp;</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.<br>&nbsp;</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.<br>&nbsp;</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.<br>&nbsp;</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.<br>&nbsp;</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh &amp; Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p><span>Training start date: Monday, June 8</span></p><br><br><p><span>Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).</span></p><br><br><p><span>Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.</span></p><br><br><p><span>Your tasks:</span></p><br><br><p><span>Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.</span></p><br><br><p><span>Technical support: diagnose and resolve issues related to cable, internet, and TV services.</span></p><br><br><p><span>Customer follow-up: update information in our CRM tools.</span></p><br><br><p><span>Additional sales: propose premium options and achieve sales targets.</span></p><br><br><p><span>Customer retention: promote existing offers to strengthen satisfaction and loyalty.</span></p><br><br> <br> Required profile : <strong>Job Offer Description</strong><br><p><span>Training start date: Monday, June 8</span></p><br><br><p><span>Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).</span></p><br><br><p><span>Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.</span></p><br><br><p><span>Your tasks:</span></p><br><br><p><span>Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.</span></p><br><br><p><span>Technical support: diagnose and resolve issues related to cable, internet, and TV services.</span></p><br><br><p><span>Customer follow-up: update information in our CRM tools.</span></p><br><br><p><span>Additional sales: propose premium options and achieve sales targets.</span></p><br><br><p><span>Customer retention: promote existing offers to strengthen satisfaction and loyalty.</span></p><br><br><strong>Required Skills and Experience</strong><br><p><span>Perfect command of French and English (spoken and written).</span></p><br><br><p><span>Experience in a call center, customer service, or sales (beginners accepted if they have a proven sales aptitude).</span></p><br><br><p><span>Excellent active listening and persuasion skills.</span></p><br><br><p><span>Computer literacy and speed of execution.</span></p><br><br><p><span>Team spirit, enjoyment of challenges, and results-oriented.</span></p><br><br><strong>Benefits</strong><br><p><span>Permanent contract upon integration.</span></p><br><br><p><span>Paid initial training starting June 8 + sales coaching.</span></p><br><br><p><span>CNSS (Moroccan Social Security) + free private health coverage.</span></p><br><br><p><span>Round-trip transportation provided.</span></p><br><br><p><span>Attractive performance bonuses.</span></p><br><br><p><span>Career advancement opportunities in a modern and dynamic international environment.</span></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Foundever</strong> is defined by a culture strongly driven by <strong>innovation</strong>, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a <strong>collaborative</strong> culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A <strong>competitive</strong> dimension reinforces performance expectations and results orientation, while a more moderate <strong>organizational</strong> component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. </p><br><br> <br> Job : <p><u><strong>Job Description</strong></u></p><br><br><p>Foundever is hiring Telemarketers for its Yaacoub El Mansour site who will be responsible for:</p><br><br><p>• Developing the client portfolio,<br>• Marketing and promoting products,<br>• Identifying client needs, advising them, and offering solutions tailored to their needs, while adhering to guidelines set by management,<br>• Ensuring qualitative and quantitative objectives set by management are met, IOBSP Certification (mandatory)</p><br><br> <br> <br> Required profile : <p><u><strong>Profile Sought</strong></u></p><br><br><p>- You have an excellent command of French,<br>- You have strong argumentation skills,<br>- Your temperament and interpersonal skills make it easy for you to connect with others,<br>- Good knowledge of insurance products,<br>- Sales and interpersonal skills in customer management,<br>- Desirable knowledge of the insurance sector,<br>- Ability to manage difficult situations and clients,<br>- IOBSP certified,</p><br><br><br><p><u><strong>Social Benefits and Other Perks</strong></u></p><br><br><p>• Attractive remuneration (fixed salary + uncapped bonuses)<br>• CDI contract from the first day of training<br>• 100% paid training,<br>• Confirmed salary upon hiring<br>• Senior salary (+5 years of experience)<br>• Welcome bonus subject to conditions (Attendance and Performance)<br>• Attractive social benefits (Health Insurance, Social Club…),</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are recruiting for one of our clients, a key player in banking equipment and cash processing solutions, a B2B Field Sales Representative based in Casablanca.</p><br><br><p>Main tasks:</p><br><br><p><br>- Develop and manage a B2B client portfolio (banks, large companies, retail networks, service companies, etc.)<br>- Actively prospect new clients and identify new sales opportunities<br>- Make regular field visits to strengthen the company's sales presence<br>- Present, promote, and sell cash processing solutions and banking equipment<br>- Conduct product demonstrations and assist clients in choosing solutions tailored to their needs<br>- Prepare sales proposals, conduct negotiations, and finalize sales<br>- Follow up on projects and coordinate with technical and administrative teams<br>- Develop lasting, trustworthy relationships with clients and ensure their satisfaction<br>- Conduct competitive analysis and report market trends<br>- Provide regular sales reporting via CRM and track performance indicators</p><br><br> <br> <br> Required profile : <p><br>- Minimum Bachelor's degree (Bac+3/5) in sales, marketing, or sales management<br>- Minimum 3 years of successful experience in B2B field sales<br>- Experience in banking equipment, cash processing solutions, payment systems, or technological equipment is highly desirable<br>- Good command of prospecting, negotiation, and closing techniques<br>- Excellent interpersonal, communication, and customer service skills<br>- Autonomy, organization, and strong results orientation<br>- Driver's license required</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Are you looking for a challenging role where <strong>your sales skills</strong> will be fully utilized? Join our leading company in the <b>distribution and trading</b> sector, in the heart of a dynamic region. This position offers you the opportunity to contribute directly to our success and to develop your career within a close-knit and high-performing team. Your main mission will be to develop our client portfolio in the construction sector by offering our innovative and high-performance solutions.</p><br><br><p>In this role, your main objectives will be to:</p><br><br><p><strong>Develop and retain clients</strong> in the construction sector, by building lasting and trusting relationships.</p><br><br><p><strong>Meet and exceed sales targets</strong>, thereby contributing to the company's growth.</p><br><br><p><strong>Ensure an active presence in the field</strong>, by participating in trade shows and making regular visits to clients.</p><br><br><p><strong>Contribute to the continuous improvement</strong> of our commercial offers.</p><br><br><p>On a daily basis, your tasks will include:</p><br><br><ul><li><p><strong>Prospect for new clients</strong> and identify the specific needs of the construction market.</p><br><br></li><li><p><strong>Present and promote</strong> our products and services to potential clients.</p><br><br></li><li><p><strong>Prepare clear, concise, and personalized sales proposals</strong>.</p><br><br></li><li><p><strong>Negotiate contracts</strong> and conclude advantageous commercial agreements.</p><br><br></li><li><p><strong>Ensure client follow-up</strong> and guarantee their satisfaction.</p><br><br></li><li><p><strong>Participate in sales meetings</strong> and contribute to the development strategy.</p><br><br></li></ul><p>You will be an essential player in our growth, ensuring a strong link between our products and our clients.</p><br><br> <br> <br> Required profile : <p>An experience of <strong>2 to 5 years</strong> in a similar role is required. Your professional background has built your ability to manage complex client relationships, negotiate effectively, and achieve your goals. This experience will allow you to quickly integrate our team and actively contribute to our projects. Experience in marketing construction products would be considered an additional asset.</p><br><br><p>To succeed in this role, you will need the following skills:</p><br><br><ul><li><p><strong>Excellent sales skills</strong> and interpersonal skills.</p><br><br></li><li><p><strong>Mastery of sales and negotiation techniques</strong>.</p><br><br></li><li><p><strong>Ability to manage multiple projects</strong> simultaneously and work independently.</p><br><br></li><li><p><strong>Interpersonal skills</strong>, active listening skills, and persuasion skills.</p><br><br></li><li><p><strong>Organization and rigor</strong> in managing time and priorities.</p><br><br></li><li><p><strong>Proficiency in computer and communication tools</strong>.</p><br><br></li></ul><p>If you see yourself in this profile and wish to take on new challenges within a dynamic and innovative company, do not hesitate!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Are you looking for a stimulating position where <strong>your sales skills</strong> will be fully utilized? Join our leading company in the <b>distribution and trading</b> sector, in the heart of a dynamic region. This position offers you the opportunity to contribute directly to our success and to develop your career within a close-knit and high-performing team. Your main mission will be to develop our client portfolio in the construction sector, by offering our innovative and high-performance solutions.</p><br><br><p>In this role, your main objectives will be to:</p><br><br><p><strong>Develop and retain clients</strong> in the construction sector, by establishing lasting and trusting relationships.</p><br><br><p><strong>Meet and exceed sales targets</strong>, thus contributing to the company's growth.</p><br><br><p><strong>Ensure an active presence in the field</strong>, by participating in trade shows and making regular visits to clients.</p><br><br><p><strong>Contribute to the continuous improvement</strong> of our commercial offers.</p><br><br><p>On a daily basis, your tasks will include:</p><br><br><ul><li><p><strong>Prospect for new clients</strong> and identify the specific needs of the construction market.</p><br><br></li><li><p><strong>Present and promote</strong> our products and services to potential clients.</p><br><br></li><li><p><strong>Prepare clear, concise, and personalized sales proposals</strong>.</p><br><br></li><li><p><strong>Negotiate contracts</strong> and close advantageous commercial agreements.</p><br><br></li><li><p><strong>Ensure client follow-up</strong> and guarantee their satisfaction.</p><br><br></li><li><p><strong>Participate in sales meetings</strong> and contribute to the development strategy.</p><br><br></li></ul><p>You will be an essential player in our growth, ensuring a strong link between our products and our clients.</p><br><br> <br> <br> Required profile : <p>An experience of <strong>2 to 5 years</strong> in a similar position is required. Your professional background has built your ability to manage complex client relationships, negotiate effectively, and achieve your goals. This experience will allow you to quickly integrate our team and actively contribute to our projects. Experience in marketing construction products would be considered an additional asset.</p><br><br><p>To succeed in this role, you will need to possess the following skills:</p><br><br><ul><li><p><strong>Excellent sales and interpersonal skills</strong>.</p><br><br></li><li><p><strong>Mastery of sales and negotiation techniques</strong>.</p><br><br></li><li><p><strong>Ability to manage multiple projects</strong> simultaneously and work independently.</p><br><br></li><li><p><strong>Good interpersonal skills</strong>, active listening ability, and persuasive skills.</p><br><br></li><li><p><strong>Organization and rigor</strong> in managing time and priorities.</p><br><br></li><li><p><strong>Proficiency in computer and communication tools</strong>.</p><br><br></li></ul><p>If you see yourself in this profile, and you want to take on new challenges within a dynamic and innovative company, do not hesitate!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</span></span></span></span></span></li></ol><br><br>. <br><ol><li><span><span><span><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in English ,Frensh &amp; Arabic Languages .</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers behalf, anticipates our customers requirements and communicates efforts in a timely and effective. Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability. Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines. Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax code discrepancies. May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fluent level in English Excellent written and oral communication skills, Great negotiation skills Ability to work in teams and collaborate with other departments. Typically requires a minimum of 1 year of experience.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.&nbsp;</span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.&nbsp;</span></li><li><span>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</span></li><li><span>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</span></li><li><span>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.</span></li><li><span>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</span></li><li><span>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</span></li></ul><br>. <br><ul><li><span>Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</span></li><li><span>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</span></li><li><span>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required. &nbsp;</span></li><li><span>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</span></li><li><span>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.&nbsp;</span></li><li><span>Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span>Bachelor degree in Tourism/Management or equivalent.</span></li><li><span>Additional qualification in Aviation/IATA/Tourism is a plus.</span></li><li><span>Proficient in Microsoft Office: Word, Excel, Power Point.</span></li><li><span>Good in English &nbsp;and French Languages (Arabic where necessary).</span></li><li><span>Acceptable knowledge in Airline/Travel products and services.</span></li><li><span>Capable of understanding customers’ problems and directing them in the right channel.</span></li><li><span>Effective communication skills to utilize in building sales and marketing techniques.</span></li><li><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></li><li><span>Capable of recommending alternate solutions to customers’ problems.</span></li><li><span>Effective persuasive, negotiation, and problem solving skills.</span></li><li><span>Ability to work for long hours and under pressure.</span></li><li><span>Employs interpersonal relations to support company’s objectives.</span></li></ul><br><b>Work Experience</b> <br><ul><li><span>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</span></li><li><span>Fresh graduates may be considered for this role given they demonstrate the required competencies.</span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>On behalf of a renowned car dealership based in Agadir, we are recruiting Car Sales Advisors (H/F).</p><br><br><p><strong>Main tasks:</strong></p><br><br><ul><li>Welcome, advise, and support customers in their purchase project.</li><li>Identify customer needs and offer the most suitable solutions.</li><li>Promote and sell vehicles and related services.</li><li>Develop and retain a customer portfolio.</li><li>Ensure quality commercial follow-up until vehicle delivery.</li></ul> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><ul><li>Associate's or Bachelor's degree (Bac+2/Bac+3) in Sales, Sales Techniques, Marketing, or a related field.</li><li>Previous experience in sales or customer relations, ideally in the automotive sector, a call center, or retail.</li><li>Excellent sales skills and customer service orientation.</li><li>Perfect command of French, both spoken and written.</li><li>Proficiency in English is a plus.</li><li>Dynamic, independent, with excellent interpersonal skills and strong persuasion abilities.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><b>About Four Seasons</b></p><br><br><br><p>Four Seasons Hotels &amp; Resorts is guided by the Golden Rule—treating others as we wish to be treated. For more than six decades, we have delivered genuine hospitality, exceptional quality, and a culture built on trust, respect, and integrity. Joining Four Seasons means becoming part of a team that is passionate about creating memorable guest experiences and fostering an environment where employees can thrive and grow.</p><br><br><br><p><b>The Opportunity</b><br>We are seeking an experienced and service‑driven Reservations Agent to join our reservations team supporting Four Seasons Resort Marrakech and Four Seasons Hotel Casablanca.<br>This role is based in Marrakech and plays a significant part in shaping the guest journey—from the first inquiry to a flawless arrival.</p><br><br><p>As the first point of contact, the Reservations Agent represents the voice of the hotels and ensures every interaction reflects the warmth, professionalism, and excellence of Four Seasons.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li>Guest Engagement &amp; Sales Effectiveness</li><li>Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner.</li><li>Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities.</li><li>Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences.</li><li>Deliver personalized service while adhering to Four Seasons standards and communication guidelines.</li><li>Enter, modify, and confirm reservations in the Property Management System with accuracy.</li><li>Manage guest preferences, special requests, traces, and comments to ensure seamless coordination.</li><li>Process cancellations, no-shows, amendments, and ensure timely follow-up with guests.</li><li>Liaise closely with Front Office, Housekeeping, Finance and Sales &amp; Marketing to ensure alignment and efficient operations.</li><li>Communicate clearly with colleagues to provide continuity and visibility across shifts.</li><li>Uphold a professional image—appearance, conduct, and communication—at all times.</li></ul><p><br><b>Preferred Qualifications &amp; Skills</b></p><br><br><ul><li>Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.</li><li>Fluent in English and French (written and spoken); additional languages are an asset.</li><li>Strong sales skills with the ability to identify guest needs and recommend suitable options.</li><li>Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.</li><li>Positive attitude, strong teamwork spirit, and genuine passion for guest service.</li></ul><p><br><b>What You Can Expect from Four Seasons</b></p><br><br><ul><li>A culture grounded in respect, teamwork, and the Golden Rule.</li><li>Career development opportunities with a world‑renowned luxury brand.</li><li>A supportive and engaging work environment that values diversity and inclusion.</li><li>Competitive benefits and recognition for excellence in performance.</li></ul><br><br><br><br><br> </div>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or GED equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>