Security Guard Jobs in Morocco
167 Jobs Found
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of technical issues reported by customers and triage them as needed; Analyze and resolve customer inquiries containing technical issues or feedback; Follow procedures for proper escalation to relevant internal teams and key stakeholders; Maintain accurate records of failures, maintenance activities, and bugs; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure compliance with the company’s Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; Hands-on experience with Windows and Linux operating systems; Tech-savvy with hands-on experience in hardware troubleshooting; Solid understanding of hardware and software interactions; Experience working with logs and performing data analysis; Strong troubleshooting and problem-solving abilities; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with UAV/UAS systems; Hands-on experience with network-related architecture and cloud-based systems; Experience with and understanding of firewalls and port configuration.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases & other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>
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<span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><br>POSITION SUMMARY<br>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Perform safe and efficient preventive and corrective maintenance on Vestas V90 3MW wind turbines and Balance of Plant (BoP) assets in accordance with OEM requirements, ACWA OPERATIONS policies, and site safety rules, ensuring high availability and reliability of the wind farm.</p><p>Key Accountabilities</p><p>Health, Safety, Security & Environment</p><p>Strictly comply with ACWA OPERATIONS policies and procedures, OEM safety instructions, and customer/site rules.</p><p>Apply and maintain safe systems of work, including:</p><p>Permit to Work (PTW),</p><p>Lock Out / Tag Out (LOTO),</p><p>Isolation & re-energization safety checks, and</p><p>Working-at-height, confined space, lifting operations controls (as applicable).</p><p>Report all incidents, near-misses, unsafe conditions, and environmental spills/risks in line with ACWA OPERATIONS HSE policy.</p><p>Maintain high standards of housekeeping in turbines, workshops, warehouses, and work areas.</p><p>Maintain 5S in own work areas (turbine, workshop, warehouse staging) and ensure as-left condition after each task.</p><p>Ensure correct handling/disposal of waste (oily rags, filters, packaging) and report any spill/leak immediately.</p><p>Maintain assigned vehicle cleanliness and readiness; perform basic daily checks (tires, lights, fluids if applicable) and report defects.</p><p>Operate company vehicles in full compliance with traffic rules and site speed limits; maintain safe driving behavior at all times (including outside the plant).</p><p>Use fuel cards responsibly and report any suspected misuse/loss immediately.</p><p>Operations and Maintenance</p><p>Wind Turbine Maintenance (WTG</p><p>Execute preventive and corrective maintenance on Vestas V90 3MW turbines in line with O&M procedures, ACWA OPERATIONS standards, and HSE requirements.</p><p>Perform troubleshooting and diagnosis of turbine faults across mechanical, electrical, hydraulic, and basic control systems.</p><p>Repair/replace defective components (as per competence level), including but not limited to: sensors, actuators, hydraulic components, yaw/pitch systems, brakes, cooling</p><p>systems, auxiliary power supply, and other turbine assemblies.</p><p>Conduct tests and measurements to identify root causes and restore equipment to service (electrical tests, functional tests, basic calibrations, etc.).</p><p>Use of check sheets + photo evidence for critical jobs (before/after, torque marking, damaged parts, oil leaks, corrosion, water ingress).</p><p>Condition monitoring sampling support when assigned (oil samples, wear debris, grease sampling) with correct labeling/traceability.</p><p>Standard as-found / as-left reporting in WO (measurements, alarms, cause hypothesis, parts used, next actions).</p><p>Environmental controls: spill prevention basics, waste segregation, and immediate reporting of leaks (hydraulic oil, transformer area, etc.).</p><p>Recognize turbine alarms/error codes and ensure accurate reporting and appropriate escalation when needed.</p><p>Support wind turbine controller/automation basic maintenance and repair (within authorization and tool access).</p><p>BoP Maintenance (Substation / MV Collection / Auxiliaries)</p><p>Perform preventive and corrective maintenance for BoP equipment as assigned (MV/LV auxiliaries, earthing, lighting, small power, HVAC in control rooms, auxiliary transformers, etc.).</p><p>Assist/participate in high-voltage maintenance activities as authorized (switching support, inspections, basic checks) and always under applicable rules and permits.</p><p>Documentation & Reporting</p><p>Complete all required paperwork and system entries accurately and on time: Work orders, checklists, reports, test results, PTWs, and maintenance logs.</p><p>Document all maintenance and repair actions, including parts used, measurements taken, findings, and recommendations.</p><p>Tools, Spares & Assets Care</p><p>Use and maintain specialized tools and equipment properly (torque tools, test instruments, lifting accessories, hydraulic tools, etc.).</p><p>Ensure proper care and correct usage of company tools, vehicles, and PPE.</p><p>Support spare parts handling: identification, consumption recording, and feedback for replenishment (as per site process).</p><p>Identifies required spare parts during execution, ensures correct parts consumption / reservation through the WO, and informs Technical Supervisor of any shortage or quality</p><p>issue observed.</p><p>Supports traceability by documenting parts used, measurements taken, and findings in the WO/report and returning unused/defective parts as per site process.</p><p>Lifting / Crane Support (When Applicable)</p><p>Assist with heavy lift activities, including basic rigging support, exclusion zone setup, and acting as banksman/spotter when trained and authorized.</p><p>Ensure lifting tools and accessories are inspected/certified before use.</p><p>Continuous Improvement & Skills Development</p><p>Demonstrate willingness to continuously build skills and progress toward advanced troubleshooting and repair capabilities.</p><p>Participate in trainings, toolbox talks, and technical feedback loops to improve reliability and safety performance.</p><p>Complete assigned TQP/online trainings, review relevant meeting records, and maintain readiness for operational and safety responsibilities</p><p>Integrated Management System Adherence</p><p>Ensure adherence to IMS procedures and contribute to achieving IMS objectives and targets at site level.</p><p>Support IMS audits (internal/external) and ensure timely implementation and closure of assigned corrective actions.</p><p>Support implementation of policies, procedures, and controls covering plant activities to meet procedural and legislative requirements.</p><p>Develop, update, and maintain work instructions and maintenance procedures relevant to wind farm operations and maintenance.</p><p>Relationship Management</p><p>Maintain effective working relationships with internal and external stakeholders (Project Company, ONEE, OEM, contractors, service providers, local authorities, etc.) with high standards of business ethics.</p><p>Ensure timely coordination and communication during critical site issues to support seamless plant operations.</p><p>Comply with assigned work schedule, on-call duty, and approved leave plan; notify supervisor in advance in case of constraints and ensure proper handover and job</p><p>continuity</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: DUT, BTS diploma/degree in electrical / Electromechanical Engineering or equivalent</p><p>Minimum Experience:</p><p>4-7 years experience in wind sector overseeing operation and maintenance.</p><p>Or 2-3 years experience as a Wind Turbine Technician in Vestas V90 WTGs, including extensive experience in troubleshooting, up tower repairs, replacement of major components and operation (start/ stop/ reset) of WTGs.</p><p>Technical Skills:</p><p>Wind turbine troubleshooting + planned maintenance execution</p><p>MV/HV substation & BoP coordination (switchgear, protection, transformers, MV cables)</p><p>Basic ability to read technical documentation, electrical diagrams, and maintenance procedures.</p><p>Strong reporting, RCA support, and action closure mindset</p><p>Planning, prioritization, and performance-oriented deliver</p><p>Behavioural competencies:</p><p>Safety leadership & compliance mindset</p><p>Accountability and execution ownership</p><p>Communication and collaboration</p><p>Problem-solving and structured thinking</p><p>Integrity, discipline, and resilience under pressure</p><p></p></section>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>Your goal will be to ensure the validation of the performance, effectiveness, and robustness of AI models, by developing test strategies adapted to AI use cases (RAG, autonomous agents, LLMs), with particular attention to responsible and ethical aspects.</p><br><br><p>Your missions will be: </p><br><br><ul><li>Collaborate with product and data teams to ensure alignment of test results with business needs.</li><li>Develop the test approach, scenarios, and validation plans covering functional, non-functional (performance, security) aspects, and vulnerabilities.</li><li>Implement test processes and tools adapted to AI use cases (RAG validation, autonomous agents).</li><li>Track and share quality indicators (KPIs) to measure model effectiveness.</li><li>Industrialize AI testing practices within the teams.</li><li>Ensure technological watch on the evolution of AI testing frameworks and methodologies.</li><li>Be proactive in transforming concepts into operational testing solutions.</li></ul> <br> <br> Required profile : <p>Graduated with a Master's degree (Bac+5) in computer science.</p><br><br><p>Experience: Minimum 3 years.</p><br><br><p><u><strong>Required Skills: </strong></u></p><br><br><ul><li>Methodologies: Agile Testing, ISTQB guide, Data/AI acculturation (GenAI and non-GenAI)</li><li>Programming: Python, Pandas, NumPy</li><li>Generative AI: RAG, Prompt Engineering, Agentic, LLMs</li><li>AI Frameworks: LangChain, LangGraph or equivalents</li><li>AI Testing Tools: Giskard, RAGAS, Deep-Eval or similar model evaluation solutions</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From self-driving cars to life-saving robots, our digital and software technology experts think outside the box by providing unique R&D and engineering services across all business sectors. Join us for a career full of opportunities, where you can make a difference and no day is the same.</p><p>Capgemini Engineering is recruiting 2 interns: Mobile Developer Intern and Back-End / Full Stack Developer Intern, Bac+5 in Casablanca for a duration of 2-3 months.</p><p>As part of our CSR initiative, the Smart Carpool Network, an internal carpooling mobile application designed to reduce our employees' Scope 3 emissions, we are looking for two profiles to move from design to development.</p><p>The interns will build a real application from A to Z: geolocalized matching, real-time CO2 calculation, gamification, Azure deployment. A technical project with a concrete and measurable environmental impact.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Stagiaire Développeur Mobile (Flutter)</h2><p>Mastery of Flutter/Dart, REST API integration, Firebase/Supabase, Google Maps API, mobile interface management, and user experience.</p><p>He/She will be responsible for the development of the mobile application and all user-side functionalities.</p><h2>Stagiaire Développeur Back-End / Full Stack</h2><p>Mastery of Java Spring Boot or Node.js, REST API, databases (PostgreSQL/MySQL/Firebase), Git, and notions of security/GDPR.</p><p>He/She will be responsible for the design of back-end services, the database, the matching engine, authentication, notifications, and the calculation of impact indicators (CO2, shared kilometers, etc.).</p><h2>Profile Sought:</h2><ul><li>Level: Bac+5 / Master / Engineering School</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Scope The Pre-Sales Engineer is responsible for providing technical expertise and solution design in support of the Sales team, partners, and customers. This role focuses on enabling Apple Enterprise adoption, driving digital transformation across industries, and ensuring seamless integration of Apple solutions in mixed IT environments. Main Duties and Responsibilities <br>• Act as a subject matter expert for Apple solutions, supporting sales and partners throughout the pre-sales cycle. <br>• Design and deliver solution proposals, demos, proofs-of-concept, and RFP responses. <br>• Conduct partner enablement sessions, technical workshops, and product trainings to build Apple competency across the channel. <br>• Showcase Apple Business Manager (ABM), Automated Device Enrollment (ADE), and enterprise app integration. <br>• Support enterprise IT teams with security, compliance, and integration of Apple devices into a Windows/Active Directory environment. <br>• Develop and maintain strong relationships with Apple regional teams, ecosystem partners, and key enterprise accounts. <br>• Provide after-sales technical support when required, ensuring customer adoption and value realization. <br>• Stay current with Apple s enterprise solutions, MDM platforms (Jamf, Intune, MobileIron), and security framework.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Position Requirements <br>Education Bachelor's degree in Computer Engineering, Computer Science or any other related field. <br>Experience <br>• 5 7 years of experience in pre-sales engineering, technical consulting, or enterprise IT. <br>• Strong knowledge of the Apple enterprise ecosystem. <br>• Apple Business Manager, Automated Device Enrollment <br>• MDM platforms (Jamf, Intune, MobileIron. <br>• Mac/iOS integration in a mixed IT environm <br>• ent.Excellent communication, presentation, and consultative selling skills. <br>• Languages: Fluent in English; proficiency in Arabic and French is a plus. <br>• Apple certifications (ACSP, Jamf 200/300, or equivalent) preferred.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >As part of strengthening our Data teams, we are looking for profiles capable of designing, industrializing and optimizing data platforms (batch & real-time) within distributed environments based on Cloudera.</font></font></p><p><font dir="auto" ><font dir="auto" >Your responsibilities:</font></font></p><p><font dir="auto" ><font dir="auto" >Development & Industrialization</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Develop massive data processing pipelines in PySpark (Batch and Real-Time / Streaming modes).</font></font></li><li><font dir="auto" ><font dir="auto" >Set up real-time streams via Kafka (topics, partitions, schemes, offsets) and ensure ingestion with NiFi.</font></font></li><li><font dir="auto" ><font dir="auto" >Model and optimize NoSQL schemas, especially on Cassandra (tables, keys, clustering, replication) and Hive.</font></font></li><li><font dir="auto" ><font dir="auto" >Integrate and transform data from multiple sources (APIs, databases, streams, files).</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Quality, Performance & Reliability</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Deploy Data Quality mechanisms (controls, monitoring, alerting).</font></font></li><li><font dir="auto" ><font dir="auto" >Optimize Spark processing (partitioning, tuning, data formats) specifically for distributed architectures.</font></font></li><li><font dir="auto" ><font dir="auto" >To ensure the supervision and resolution of incidents in a production environment.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >CI/CD & Governance</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Industrialize developments via CI/CD chains (automated testing, deployments).</font></font></li><li><font dir="auto" ><font dir="auto" >Documenting flows, models and best practices.</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborating occasionally with third-party teams on Dataviz topics and collaborating with Data Scientists (particularly on customer segmentation algorithms).</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to data governance (catalogue, traceability, security).</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Experience: ~4 years of experience in distributed environments and Big Data architectures.</font></font></li><li><font dir="auto" ><font dir="auto" >Architecture: Strong interest and significant experience in On-Premise infrastructures.</font></font></li><li><font dir="auto" ><font dir="auto" >Spark / PySpark: Essential mastery in Batch and Streaming processing.</font></font></li><li><font dir="auto" ><font dir="auto" >NoSQL: Confirmed experience on Cassandra and/or Hive</font></font></li><li><font dir="auto" ><font dir="auto" >Streaming & Ingestion: Very good mastery of Kafka and NiFi</font></font></li><li><font dir="auto" ><font dir="auto" >Nice-to-have / Bonus: Good understanding of the Hadoop/HDFS ecosystem. Cloudera proficiency is a plus but remains optional.</font></font></li><li><font dir="auto" ><font dir="auto" >Concepts in Data Science (models of customer clustering/segmentation) and Dataviz tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Tools & DevOps: Skills in Git, CI/CD (GitLab CI) and an orchestration tool (Airflow, Luigi, Prefect).</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Design, develop, and maintain embedded software unit testing for automotive ECUs Integrate software components into ECU platforms and ensure compatibility with hardware and vehicle network constraints. Perform root cause analysis on software defects, communication issues, and ECU malfunctions. Use diagnostic tools such as CANoe, CANalyzer, UDS (ISO 14229), DoIP, OBD II , and vehicle logs to identify issues. Use flashing tool to Flash the SW in the ECUs Develop and validate UDS diagnostic services , DTCs (Diagnostic Trouble Codes), and fault memory strategies. Analyze communication traces (CAN, LIN, FlexRay, Ethernet) to detect anomalies or performance issues. Support integration tests on benches, HIL systems, and in-vehicle testing. Ensure compliance with automotive standards such as AUTOSAR , ISO 26262 (functional safety) , ASPICE , and cybersecurity principles. Create and maintain documentation (SRS, SDD, design reviews, traceability matrices). Collaborate with testing teams to define validation strategies and ensure robust test coverage.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Master s degree in Embedded Systems, Electronics Engineering, or a related field. Minimum 2 years of experience in Model-Based Development (MBD) . Strong expertise in technical coordination, project planning, and risk management . Excellent interpersonal and communication skills, with a collaborative and team-oriented mindset. Professional proficiency in English, both written and spoken. Solid experience in embedded software development using C/C++ , including real-time systems. Strong knowledge of automotive communication protocols , including CAN, LIN, FlexRay, and Automotive Ethernet. Hands-on experience with vehicle diagnostics standards and tools , including:</p><ul><li>UDS (ISO 14229)</li><li>ISO 15765</li><li>OBD-II</li><li>Vector tool suite (CANalyzer, CANoe, CANape)</li></ul><p>Proven ability to analyze and interpret logs, communication traces, and memory dumps for advanced diagnostic and troubleshooting activities. Good understanding of AUTOSAR architectures (Classic and/or Adaptive Platform). Experience working within ASPICE-compliant development environments and/or according to the V-Model development lifecycle.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The operations technician is responsible for supervision, ticket processing, and managing calls and emails for basic level technical support. Operations Technician reporting to the Team Leader, whose main responsibilities are: Monitoring of client network, system, and security platforms; Answering calls in French or English for our clients; Managing email; Qualifying received tickets and requesting diagnostics as needed; Managing weekly and monthly network KPIs; Third-party management; Incident processing; Creating incident tickets from the monitoring tool or following the receipt of calls or emails; Performing diagnostics according to internal procedures; Initiating escalation procedures when necessary; Contributing to the knowledge base based on the analysis of processed incidents; Managing requests; Providing support for the use and updating of software; Managing user accounts (account unlocking, troubleshooting, resolving email and office automation issues, managing peripherals, etc.); Coordination; Participating in skills transfers for new recruits or as part of a reversibility process. Provide customer reports.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Minimum of a 2-3 year post-secondary degree in Computer Science, bilingual, you have initial experience in a service desk or technical support role. Knowledge of support tools is required. Experience with Active Directory and MS Exchange is preferred. Technical Environment: Network: Routers, Switches; System: Linux, Windows. Virtualization: VMware, Citrix, Hyper-V, Amazon Workspace Telephony: Avaya, IP Telephony Security: Fortinet, Palo Alto, F5 Knowledge: Customer support expertise Good knowledge of systems (Windows, Linux) Good knowledge of virtualized environments Good knowledge of network technologies Soft Skills: Active listening, customer service orientation, empathy, ability to manage stress, adaptability, rigor and responsiveness (essential), excellent learning ability Hard Skills: Good level of French and English (spoken and written), excellent communication skills, availability and flexibility (3x8 shift work, 24/7), adherence to rules (schedules, breaks, work methods), teamwork skills</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >As part of our growth and the strengthening of our Cloud & Data teams, we are looking for a passionate Senior Azure DevOps Engineer who will play a key role in the automation, deployment, and operation of our data and application platforms in an Azure Cloud environment. You will work directly with the development and data engineering teams to design, implement, and maintain high-performing and secure CI/CD pipelines.</font></font></p> <p> <u> <em> <strong><font dir="auto" ><font dir="auto" >Your Missions</font></font></strong> </em> </u> </p> <p><font dir="auto" ><font dir="auto" > The implementation and optimization of automated CI/CD pipelines (GitLab CI, Azure DevOps, Jenkins) guaranteeing the quality, speed and reliability of deployments.</font></font></p> <p><font dir="auto" ><font dir="auto" > Infrastructure as Code (IaC) management via tools such as Terraform, Ansible or Bicep, to ensure consistent, scalable and reproducible management of environments.</font></font></p> <p><font dir="auto" ><font dir="auto" > The architecture and administration of secure cloud environments, with strong expertise on Microsoft Azure (Azure App Services, AKS, Azure Monitor, Azure Key Vault), while ensuring scalability, high availability and cost control.</font></font></p> <p><font dir="auto" ><font dir="auto" > Automation and performance monitoring via tools such as Grafana, Prometheus, Azure Monitor, and log and alert management (LogM, ELK, ).</font></font></p> <p><font dir="auto" ><font dir="auto" > Active participation in Scrum ceremonies and facilitating collaboration between Dev, Ops, security and business teams.</font></font></p> <p><font dir="auto" ><font dir="auto" > The implementation of DevSecOps practices, integrating automated security testing, compliance audits and continuous monitoring of vulnerabilities.</font></font></p> <p><font dir="auto" ><font dir="auto" > Mentoring and knowledge sharing with teams, as well as contributing to a culture of continuous improvement and technological monitoring.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <em> <u> <strong><font dir="auto" ><font dir="auto" >Your Profile</font></font></strong> </u> </em> </p> <p><font dir="auto" ><font dir="auto" > A Master's degree (Bac+5) in computer science, or equivalent experience</font></font></p> <p><font dir="auto" ><font dir="auto" > More than 5 years of experience in a DevOps role, with a strong culture of automation and agility.</font></font></p> <p><font dir="auto" ><font dir="auto" > Proven experience in managing Scrum projects and leading multidisciplinary teams.</font></font></p> <p><font dir="auto" ><font dir="auto" > Mastery of cloud architectures, particularly Microsoft Azure.</font></font></p> <p><font dir="auto" ><font dir="auto" > Good knowledge of DevOps tools: Terraform, Ansible, Git, Azure DevOps, Docker, Kubernetes, Helm.</font></font></p> <p><font dir="auto" ><font dir="auto" > Mastery of monitoring and collaboration tools: Grafana, LogM, Monday, Nautobot, Tuffin, AI C4, PVX.</font></font></p></div><p></p></section>
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<span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>
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<span></span><p><b><span><span><span><span><span>RIBATIS</span></span><span><span><span> , Opérateur de la transformation digitale dans le
domaine du </span></span></span><span><span>#eGOV</span></span><span><span><span>, cherche à </span></span></span><span><span>#Recruter</span></span><span>un </span><span>#INGENIEUR</span><span>#CONCEPTION</span><span> & </span><span>#DEVELOPPEMENT</span><span>#JEE</span></span></span></span></b><br></p><br><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br><br><p><span><span><span>·</span></span></span><span>Analyser <b>les
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différents points de suivi</b> des sprints de développement ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Concevoir <b>les
modules logiciels</b> correspondants aux besoins exprimés ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Réaliser <b>les études
d’impact</b> (EI) des développements à effectuer sur l’existant ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger <b>les
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respect des normes de développement</b> en vigueur et documenter <b>le code
développé </b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>S’assurer <b>du
respect des bonnes pratiques</b> en matière de sécurité et des optimisations de
code nécessaires à la garantie d’une bonne montée en charge ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger <b>la
documentation technique</b> des modules développés ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Maintenir <b>les
logiciels en conditions opérationnelles</b> après chaque intervention sur le
code ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Assurer <b>la
maintenance évolutive et corrective</b> des applications existantes ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Assurer <b>le support
niveau 3</b> des solutions logicielles développées.</span><br></p><br><p><span><span><span>---------------------</span></span></span><span><br> <span><span>Pour toute
personne intéressée, prière de nous adresser vos candidatures sur </span></span></span><span><span>rh@ribatis.com</span></span><span><span><span> en précisant au
niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span></p><br><span><span><span><span>#Hiring</span></span></span></span><span><span><span>#Ingenieur_Conception_Developpement</span></span></span><span><span> <u><span>#Ingenieurconceptiondeveloppement </span></u></span></span><span><span><span>#ICD</span></span></span><span><span><span>#JAVA</span></span></span><span><span><span>#Front_End</span></span></span><span><span><span>#Back_End</span></span></span><span><span><span> <u>#IT</u></span></span></span><br><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5 en IT</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins 1 année probante dans un poste équivalent.</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Sait analyser/synthétiser ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Réactive ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Sait travailler en équipe.</span></span></span><br></p><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtriser les méthodes & les techniques
de programmation.</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtriser les outils de développement ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtriser les langages de programmation
(Java/J2EE, Javascript, React, ..).</span></span></span><br></p><br><br> </div>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Director, Specialist Sales - Consumer Solutions, North West Francophone Africa<br>Overview<br>• The Director, Consumer Specialist Lead for NWFA Cluster is responsible for leading the strategy, product development, and implementation of prepaid, debit & credit programs which drive growth within MasterCard’s North West & Francophone Africa region market space<br>• This role is critical to developing winning strategies and tactics that best meet the unique needs of consumer product entities by defining the market opportunity, understanding the business needs of organizations in this segment, and working with Issuers on program development and expansion<br>• Do you have experience working in the debit and credit card industry, with North West and Francophone Africa-based card issuers?<br>• Do you have card payments program management experience, and/or experience in developing card program strategy and product development?<br>Role<br>The essential responsibilities of the Director, NWFA Consumer Lead and Core Product Specialist Sales position are as follows:<br>• Help lead the development of the strategy, tactics, and execution plans in support of the prepaid, debit & credit card for public sector segments, including Issuers, strategic partners, and industry organizations<br>• Responsible for leveraging—and supporting the cross-sell of—the full complement of Mastercard capabilities (Loyalty, Advisors, Emerging Payments, etc.) to drive both innovation and value to MasterCard shareholders in these segments<br>• Provide consultative product expertise, education, best practices, and implementation guidance for product features and functionality to internal partners (e.g. Sales/Account Team, Product Delivery, etc.) and external customers (e.g. Issuers, governmental and industry organizations, etc.)<br>• Work closely with business and external stakeholders to ensure effective two-way communications regarding collection of business requirements and communication of key product decisions, plans, and releases<br>• Determine and evaluate business cases for proposed product developments that drive recommended prioritization<br>All About You<br>• Prepaid, Debit and credit card payment product management experience<br>• Strong understanding of consumer business processes/needs in the market and the ability to translate those into business and product requirements<br>• Deep knowledge of Consumer/retail payments products and platforms as well as prior retail or Consumer Banking experience in cards especially in North Africa regions.<br>• Excellent written and verbal communication skills with previous experience in a customer-facing role interfacing with mid to senior level executives<br>• Ability to influence external customers and internal business partners, at all levels, and drive towards results, without direct management authority<br>• Analytical, solutions-oriented skillset with the ability to drive thought leadership in the debit & credit card <br>• Number driven & strong P&L/program leadership experience and business acumen with the ability to provide solutions that drive the growth of MasterCard transactions and products<br>• Keen understanding of competitive offerings and industry trends, and the ability to translate that understanding into meaningful action and enhancements<br>• Highly organized and able to deal with multiple and competing priorities<br>• Effectively interface with all areas and levels of management including Customers (Issuers and corporate clients), senior executives (internal and external); Global Commercial Products, Customer Relationship teams, and Business Development teams <br>• Ability to stay calm under pressure and adapt to changing conditions and priorities is critical to success <br>• Knowledge and skills using product management tools, e.g. market and product plans, project timelines, marketing research, product validity and financial models, capital budgeting, etc. <br>• Bachelor’s degree in business or relevant experience<br>• Able to communicate and write English, French and Arabic.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>
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<span><br>POSITION SUMMARY<br>Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs. They should be passionate about the guest service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Bartenders – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span>Job Summary We are looking for a Data Loss Prevention (DLP) Implementation Consultant to deploy, configure, and implement an enterprise Data Loss Prevention solution.<br> The consultant will be responsible for installing and activating the DLP platform, configuring security policies, deploying endpoint agents for Windows and macOS devices, and ensuring the solution is operational and aligned with customer security requirements.<br> Key Responsibilities Activate and configure DLP software licenses.<br> Install and deploy the DLP Management Server.<br> Configure the DLP Server according to best practices.<br> Design, implement, and fine-tune DLP policies.<br> Configure policy rules for data protection and compliance.<br> Deploy DLP endpoint agents on Windows and macOS devices.<br> Validate agent communication with the DLP server.<br> Perform system testing and troubleshooting.<br> Monitor deployment progress and resolve implementation issues.<br> Collaborate with customer IT and security teams during implementation.<br> Prepare deployment documentation and configuration guides.<br> Conduct knowledge transfer sessions for customer administrators.<br> Support UAT and go-live activities.<br> Ensure implementation follows vendor and security best practices.<br> Required Qualifications Bachelor's degree in Computer Science, Information Security, or a related field.<br> 3+ years of experience implementing enterprise DLP solutions.<br> Experience deploying DLP servers and endpoint agents.<br> Knowledge of Windows and macOS administration.<br> Experience creating and managing DLP policies.<br> Understanding of endpoint security and data protection concepts.<br> Familiarity with Active Directory and Group Policy.<br> Strong troubleshooting and analytical skills.<br> Excellent communication and documentation skills.<br> Preferred Qualifications Experience with one or more DLP solutions such as: Forcepoint DLP Symantec DLP (Broadcom) Trellix/McAfee DLP Microsoft Purview DLP Digital Guardian CoSoSys Endpoint Protector Security certifications such as Security+, CISSP, or vendor-specific certifications.<br> Experience with SIEM and endpoint security solutions.<br> Experience with data classification and compliance frameworks (GDPR, ISO 27001, HIPAA, PCI-DSS).<br> Soft Skills Customer-facing communication skills.<br> Strong documentation abilities.<br> Problem-solving mindset.<br> Ability to work independently.<br> Strong organizational skills.<br> Team collaboration.<br></span> </div>