Software Tester Jobs in Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Novancy (Staffing and recruitment firm for tech profiles) is looking for a Finance and Support Coordinator to strengthen its Finance and Support hub teams. Permanent position, based in Casablanca. Start ASAP.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Higher education (Bac+4 minimum), business school or equivalent university degree - Confirmed profile.</li><li>You have 4 years of professional experience in a similar role, including at least 2 years mandatorily in an accounting firm/fiduciary (eliminatory criterion)</li><li>You master the basic operations in: billing cycle, bank reconciliation, treasury, ...</li><li>You have perfect mastery of IT tools: Excel and Outlook in particular, and ideally Odoo or a similar accounting software suite.</li><li>You have an advanced level of French (read, written, spoken)</li><li>Autonomous and rigorous, you have strong organizational skills</li><li>Finally, you have great empathy and are recognized for your excellent interpersonal skills</li><li>You live in Casablanca.</li><li>Do you want to learn in an innovative startup environment? We look forward to meeting you!</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00101858 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> Morocco <br> <br> State: <br> Casablanca <br> <br> City: <br> Casablanca <br> <br> Date: <br> Friday, July 17, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * Morocco - Casablanca <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> Lenovo's presence across META is experiencing significant growth, and we're looking for a driven, entrepreneurial sales professional to help accelerate our expansion across Morocco.<p>As a Client Account Manager, you will develop and expand relationships with enterprise customers across Morocco, helping them address complex business challenges end-to-end through Lenovo's solutions portfolio. Working as a trusted advisor, you'll identify new opportunities, drive revenue growth, and deliver solutions that enable customers to modernize, scale, and innovate.</p><br><br><p><strong>What You Bring</strong></p><br><ul><li>Proven experience in enterprise technology sales, account management, or business development in Morocco. (Algeria and Tunisia markets are an advantage)</li><li>Strong understanding of data center, hybrid cloud, storage, server, networking, and holistic infrastructure solutions.</li><li>Demonstrated ability to develop strategic customer relationships and influence decision-makers at multiple levels.</li><li>Track record of achieving or exceeding revenue and growth targets.</li><li>Experience navigating complex sales cycles and managing multiple stakeholders.</li><li>Strong commercial, negotiation, and presentation skills.</li><li>Ability to identify market opportunities and translate customer needs into business outcomes.</li><li>Fluency in English, French, and Arabic is highly desirable.</li></ul><br><p><strong>What Makes You Successful</strong></p><br><ul><li>8-10+ years of experience driving enterprise technology sales, account growth, or business development within the IT industry.</li><li>A proven track record of meeting or exceeding quarterly and annual revenue targets.</li><li>Experience managing strategic enterprise customers and influencing senior stakeholders across both business and technical functions ideally within banking, telcos. (Public sector is an advantage)</li><li>Strong knowledge of infrastructure solutions, including servers, storage, hybrid cloud, virtualization, or data center technologies.</li><li>Success navigating complex, multi-stakeholder sales cycles from opportunity identification through deal closure.</li><li>Ability to develop account strategies that drive customer growth, deepen partnerships, and create long-term business value.</li><li>Strong commercial acumen, negotiation skills, and a consultative approach to solving customer challenges.</li><li>Professional fluency in Arabic, English, and French with the ability to communicate confidently at all levels of an organization.</li></ul><p>Ready to shape the future of enterprise technology? Join Lenovo's Infrastructure Solutions Group and help customers unlock the full potential of their digital transformation through innovative, world-class infrastructure solutions.</p><br><br><br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * Morocco - Casablanca <br> <br> <br> * Morocco <br> <br> * Morocco - Casablanca <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Design and produce 2D and 3D technical plans from sketches, specifications, or design instructions.</li><li>Create 3D models and architectural renderings, respecting the aesthetic and technical requirements of the projects.</li><li>Develop execution plans, manufacturing details, and As-Built drawings.</li><li>Perform dimension calculations and ensure plans comply with graphic and technical standards.</li><li>Update drawings and integrate requested changes following design reviews or requests from project teams.</li><li>Interpret architectural sketches, field surveys, and technical data to produce reliable and accurate documentation.</li><li>Prepare and update technical files, material lists, and all graphic documents associated with projects.</li><li>Collaborate closely with project teams to ensure requests are properly executed and projects run smoothly.</li></ul> <br> <br> Required profile : <p><strong>Education and experience</strong></p><br><br><ul><li>Associate's degree to Master's degree in Architecture, Architectural Design, Civil Engineering, Interior Design, or equivalent.</li><li>Proven experience in a similar role.</li></ul><p><strong>Technical skills</strong></p><br><br><p>Proficiency in architectural design and modeling software: AutoCAD, Revit, SketchUp, ArchiLine.XP, and Vectorworks Architect.<br>Good command of 3D modeling and rendering software (SketchUp, Lumion, 3ds Max, or equivalent).<br>Good knowledge of technical drawing standards, dimensioning, and execution details.</p><br><br><p><strong>Personal qualities</strong></p><br><br><p>Accuracy and attention to detail.<br>Analytical and problem-solving skills.<br>Excellent concentration and organizational skills.<br>Responsiveness and ability to manage priorities.<br>Team spirit and customer service orientation.<br>Good level of English, both written and spoken, allowing you to work in an English-speaking professional environment.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>General Services Manager (M/F)<br>We are recruiting for a highly renowned group a General Services Manager (M/F) to manage and optimize the company's general services and infrastructure.<br>Main tasks:<br>• Supervise all general services: maintenance, security, concierge, vehicle fleet, supplies, and equipment.<br>• Ensure the management and maintenance of buildings and facilities.<br>• Manage external service providers and monitor maintenance contracts.<br>• Ensure the proper functioning of equipment and the compliance of facilities.<br>• Optimize costs related to general services and propose improvement actions.<br>• Guarantee compliance with hygiene, safety, and environmental standards.<br>• Monitor purchases and supplies related to general services.<br>• Participate in the arrangement of workspaces and internal logistics management.<br>&nbsp;</p><br><br> <br> Required profile : <p>Profile sought:<br>• Bachelor's degree to Master's degree (Bac+3 to Bac+5) in management, logistics, maintenance, or equivalent.<br>• Proven experience in a similar role.<br>• Good command of managing service providers and general services.<br>• Organized, rigorous, and responsive.<br>• Excellent coordination and priority management skills.<br>• Proficient in office software.<br>&nbsp;</p><br><br> <br><br> </div>

<p>In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.</p><p><b><br></b></p><p><b>ROLE ET RESPONSABILITES:</b></p><p><font dir="auto" ><font dir="auto" >Manage the day-to-day operations of HR administration and ensure compliance with personnel processes and files. Prepare and verify payroll, and file social security and administrative declarations in accordance with legal and regulatory requirements. Implement and guarantee the application of the company's HR policies, procedures, and processes. Monitor HR performance indicators and extract reports from internal tools. Support and advise employees on HR policies, internal procedures, and labor law issues. Contribute to the continuous improvement of HR processes and propose solutions or tools to optimize practices. Respond to employee inquiries regarding personnel administration, compensation, and HR matters. Manage and monitor employee administrative files throughout their employment. Serve as the HR liaison with administrative authorities, particularly the Labor Inspectorate, and ensure compliance with legal and regulatory obligations.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" ><b>REQUIRED EXPERIENCE AND SKILLS</b></font></font></p><p><font dir="auto" ><font dir="auto" >Proven experience of 3-5 years in a similar role in personnel administration or HR operations. Sound knowledge of labor law and social regulations. Experience using a Human Resources Information System (HRIS). Proficient in office software, particularly Microsoft Excel and Word. Proficient in payroll software.</font></font></p><p><font dir="auto" ><font dir="auto" >Rigour, organisational skills, discretion and the ability to manage multiple priorities. Good interpersonal skills and the ability to work collaboratively with different stakeholders.</font></font></p><p><font dir="auto" ><font dir="auto" >Qualifications, certifications and training required</font></font></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree in human resource management or another relevant field</font></font></p><p><font dir="auto" ><font dir="auto" >A Master's degree in HR would be an asset</font></font></p><p><font dir="auto" ><font dir="auto" >Languages: French: fluent (spoken and written). English: advanced professional level (spoken and written). Arabic: fluent (spoken and written).</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.</p><br><br>Job Description <br><ul> <li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li> <li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li> <li>Build and maintain strong customer relationships by providing a positive experience.</li> <li>Identify and resolve customer issues efficiently while adhering to company policies.</li> <li>Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.</li> <li>Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.</li> <li>Process and track customer orders, ensuring accurate and timely delivery.</li> <li>Keep customers informed about the status of their orders and address any delivery concerns.</li> <li>Gather and record customer feedback to improve services and customer satisfaction.</li> <li>Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.</li> <li>Maintain up-to-date knowledge of the company’s products and services to provide accurate information to customers.</li> <li>Educate customers about new products, services, and promotions to enhance the customer experience.</li> <li>Collaborate with the customer service team to develop best practices and improve workflows.</li> <li>Participate in training programs to enhance customer service skills and knowledge.</li> </ul><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in business, communications, or related field preferred.</li> <li>2+ years of experience in customer service or a related field.</li> <li>Proficient in CRM software (e.g. Salesforce) and MS Office.</li> <li>Ability to work in a fast-paced environment and manage multiple tasks.</li> <li>Ability to maintain a positive attitude under pressure.</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Your role</b></p><p><b>The Methods &amp; I</b>ndustrialization Technician acts as the intermediary between the design office/Customer/Internal Input Data and the workshop. They are responsible for optimizing various tasks, including all parameters: regulatory standards, quality, costs, and deadlines. They establish the instructions, technical documents, and programs necessary for the serial production of parts within the given deadlines and monitor them in the workshop. They may also participate in work organization and production optimization within a workshop.</p><p>As a Methods &amp; Industrialization Technician H/F, your responsibilities will be as follows*:</p><ul><li>Analyze and understand industrial files;</li><li>Master the design technique for parts or tooling;</li><li>Carry out feasibility studies;</li><li>Carry out product studies for notified orders;</li><li>Research and develop products and processes;</li><li>Optimize products and processes;</li><li>Analyze problems related to manufacturing and find solutions while respecting customer requirements;</li><li>Follow up on prototype production;</li><li>Manage the reception of tooling, its registration, identification, periodic control, validation, and maintenance management according to procedures;</li><li>Ensure part configuration;</li><li>Manage project techniques;</li><li>Participate in costing new business (quotes);</li><li>Participate in preparations for customer audits;</li><li>Provide technical and methodological assistance to production services and others as needed;</li><li>Provide technical assistance to operators according to technical rules, resolving various technical issues requiring the implementation of additional means (tooling, equipment), and establish the definition of plans and sketches;</li><li>Detect and alert the Heads of Methods &amp; Industrialization, Methods &amp; Industrialization Engineers, Quality, and Production of any change in the definition/configuration of manufactured parts;</li><li>Provide technical training to production personnel.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Skills and knowledge required:</b></p><ul><li>Hold a Bac +2 (2-year higher education) qualification in Industrial Equipment Maintenance or Industrial Engineering and Maintenance;</li><li>Have a minimum of 2 years of experience in a similar role;</li><li>Master essential office tools for their activity (spreadsheet, database, accounting software, etc.);</li><li>Master CAD/CAM software, knowledge of materials and machining techniques;</li><li>Master the French language.</li></ul><p>Your interpersonal skills, curiosity, as well as your ability to be proactive and innovation-oriented, will enable you to successfully carry out your missions and thrive in this role.</p><p>You will evolve in a dynamic and growing environment. You will benefit from the agility and flexibility of an SME combined with the solidity and resources of an international group that has existed for 170 years. You will benefit from a personalized integration program for your onboarding, regular training within a group where career development prospects are rich and diverse. We are committed to an environmental and societal policy (CSR) in terms of Biodiversity, Diversity &amp; Inclusion, Parenthood, Ethics, and Skills Development. We aim for carbon neutrality by 2050 for all our activities. We invest 5% of our turnover annually for the past 20 years in innovation for sustainable development.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for an assistant to support our Chief Information Security Officer (CISO) in his various tasks.</font></font></p> <p><font dir="auto" ><font dir="auto" >The ideal candidate will be organized, rigorous, and have a good understanding of IT security issues.</font></font></p> <p> <strong>Missions :</strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Note-taking:</font></font></strong><font dir="auto" ><font dir="auto" > Assist the CISO during meetings, conferences and interviews by taking accurate and complete notes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Support:</font></font></strong><font dir="auto" ><font dir="auto" > Assist the CISO in their daily tasks, by providing logistical and administrative support.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Monitoring of actions:</font></font></strong><font dir="auto" ><font dir="auto" > Ensure the proper execution of actions decided by the CISO, making sure that deadlines and quality standards are respected.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation:</font></font></strong><font dir="auto" ><font dir="auto" > Prepare, manage and archive documents related to information systems security.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Coordination:</font></font></strong><font dir="auto" ><font dir="auto" > Collaborate with internal and external teams for the implementation of security policies.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Reports:</font></font></strong><font dir="auto" ><font dir="auto" > Write regular reports on the progress of security projects, security incidents and corrective actions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Awareness:</font></font></strong><font dir="auto" ><font dir="auto" > Participate in raising awareness and training employees on best practices in IT security.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Monitoring:</font></font></strong><font dir="auto" ><font dir="auto" > Ensuring technological and regulatory monitoring in matters of information systems security.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education:</font></font></strong><font dir="auto" ><font dir="auto" > Bac+2/3 in computer science, information systems security, or equivalent.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience:</font></font></strong><font dir="auto" ><font dir="auto" > Previous experience in a similar role is an asset.</font></font></li> <li> <strong>Comp tences :</strong> <ul> <li><font dir="auto" ><font dir="auto" >Proficiency in office software (Word, Excel, PowerPoint).</font></font></li> <li><font dir="auto" ><font dir="auto" >Basic knowledge of computer security principles.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent written and oral communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization and rigor.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work independently and as part of a team.</font></font></li></ul></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of its business development, <strong>AFROBIOMEDIC</strong>, a subsidiary of Dislog Medical Devices, is recruiting a <strong>Debt Collection Officer</strong> to lead, manage, and develop its national sales team.</p><br><br><p><strong>Your main responsibilities:</strong></p><br><br><ul><li>Ensure the follow-up and collection of customer debts.</li><li>Follow up with customers on outstanding debts.</li><li>Negotiate payment terms and set up payment schedules.</li><li>Monitor payments and update customer files.</li><li>Analyze customer accounts and identify non-payment risks.</li><li>Collaborate with sales and finance teams to optimize debt collection.</li><li>Prepare reports and dashboards related to debt collection activities.</li></ul> <br> Required profile : <p><strong>Education and Experience:</strong></p><br><br><ul><li>Degree (Bac+2/3) in Accounting, Management, Finance, or equivalent.</li><li>Minimum of 2 years of experience in a similar role.</li></ul><p><strong>Required technical skills and personal qualities:</strong></p><br><br><ul><li>Good command of debt collection and negotiation techniques.</li><li>Good interpersonal skills and ability to manage difficult situations.</li><li>Proficiency in office software, especially Excel.</li><li>Rigor, organization, and discretion.</li></ul><p><strong>Why join AFROBIOMEDIC?</strong></p><br><br><ul><li>Join a subsidiary of Dislog Medical Devices, a major player in the healthcare sector;</li><li>Participate in ambitious projects in a dynamic and growing environment;</li><li>Develop within an innovative company offering real career prospects;</li><li>Benefit from a stimulating work environment and continuous training.<br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>A Payroll Manager must ensure rigorous, compliant, and efficient payroll management for clients, while offering personalized support and advice to meet their specific needs regarding remuneration and social legislation.<br>As such, your tasks will be as follows:<br>- Control and verify the data provided for each of the firm's clients.<br>- Integrate the information provided by the client into the payroll management systems to generate payroll statements that comply with current regulations.<br>- Apply the various salary calculation rules in accordance with the specifics of each client company and the instructions provided by the client.<br>- Generate payroll statements, ensuring the accuracy of the data and compliance with legal standards and collective agreements.<br>- Prepare and submit mandatory social declarations, respecting legal deadlines and ensuring their accuracy.<br>- Manage administrative requests such as (Work/Salary certificates, salary domiciliation, STC….)<br>&nbsp;</p><br><br> <br> Required profile : <p>With a higher education degree (Bac + 3 minimum) in economics and management, you have at least 1 year of experience as a Payroll Manager in a firm: Accounting Expertise, accounting, consulting, audit.</p><br><br><p>Your qualities and skills:<br>• Very good knowledge of social law/salary taxation;<br>• Proficiency in computer tools (payroll software, Word, Excel, etc.);<br>• Good organizational and commitment skills;<br>• Sense of responsibility;<br>• Proficiency in French;<br>• Ability to work in a team.<br>&nbsp;</p><br><br> <br><br> </div>

<p><font dir="auto" ><font dir="auto" >We are looking for a skilled and motivated Production Trainer to join our team in Ain Sebaa, Morocco. As a Production Trainer, you will play a crucial role in improving the skills and efficiency of our production staff, ensuring high-quality production and maintaining safety standards. Your responsibilities will include: developing and implementing comprehensive training programs for production staff; organizing regular training sessions on production processes, equipment operation, and safety procedures; evaluating employee performance and identifying areas for improvement; creating and updating training materials, including manuals, presentations, and online learning modules; collaborating with production managers to align training initiatives with organizational objectives; and monitoring and analyzing production metrics to identify training needs and measure program effectiveness. Ensure compliance with quality control standards and occupational health and safety regulations. Mentor new employees and provide ongoing support to existing staff. Stay informed of industry best practices and emerging manufacturing technologies. Contribute to continuous improvement initiatives within the production department.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >You hold a degree in industrial engineering, manufacturing, or a related field. You have proven experience as a production trainer or in a similar role within a production environment. You possess in-depth knowledge of production processes, methodologies, and best practices. You have a solid understanding of quality control standards and occupational health and safety regulations. You have excellent communication and presentation skills, with the ability to engage and motivate diverse groups. Skills in developing and implementing effective training programs; Strong analytical and problem-solving skills; Experience with performance evaluation and improvement techniques; Proficiency in relevant production software and tools; Ability to work collaboratively in a team-oriented environment; Excellent time management and organizational skills; Relevant certifications in production management or training (preferred); Fluency in English; knowledge of French and/or Arabic is an asset.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are recruiting for one of our clients, a leading company in the marketing of livestock equipment and animal health products, a Medical Representative to strengthen its sales team.</p><br><br><p>Responsibilities:</p><br><br><p>-Promote and sell veterinary products to veterinary practices and clinics.<br>-Develop turnover in the assigned geographical area.<br>-Develop, manage, and retain a customer portfolio.<br>-Prospect for new clients and identify new business opportunities.<br>-Identify customer needs and propose suitable solutions.<br>-Present products and promote them to animal health professionals.<br>-Negotiate commercial conditions in line with the company's policy.<br>-Ensure follow-up of orders, deliveries, and customer satisfaction.<br>-Conduct competitive analysis and report market information.<br>-Plan visits, update the CRM, and provide regular activity reports.<br>-Achieve sales targets and set performance indicators.&nbsp;</p><br><br> <br> <br> Required profile : <p>-Training from Bac+2 to Bac+4 in medical representation, health or veterinary medicine, animal production, agronomy, commerce, or equivalent field.<br>-Previous experience in medical representation, B2B sales, or in the veterinary or animal health sector is desired.<br>-Proficiency in sales, negotiation, and prospecting techniques.<br>-Excellent communication and customer relations skills.<br>-Organizational skills, autonomy, and results-oriented.<br>-Proficiency in office software and a CRM system.<br>-Driving license required.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Reporting to the Operations Department, your main mission will be to provide technical support in various tasks of audiovisual production and realization. As such, your main activities will be:</p><br><br><p>- Ensure the installation, uninstallation, and adjustment of audiovisual equipment;</p><br><br><p>- Carry out routine maintenance and first-level maintenance of audiovisual equipment;</p><br><br><p>- Take charge of sound management, including the use of digital consoles;</p><br><br><p>- Ensure live and delayed production, in accordance with a programming schedule or a script;</p><br><br><p>- Ensure the continuity of shots and avoid continuity errors;</p><br><br><p>- Participate in the choice of shots in coordination with the production team.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><strong>As a potential candidate:</strong></p><br><br><p>You have a technician or specialized technician diploma in Multimedia, Audiovisual, or equivalent, with a minimum of 2 years of experience in a similar position.</p><br><br><p><strong>&nbsp;Required skills:</strong></p><br><br><p>- You have good knowledge of digital production and broadcast chains.<br>- You master audiovisual capture techniques and the environment of the equine sector.<br>- You have good knowledge of TV production (image, sound, staging).<br>- You master audiovisual and multimedia equipment.<br>- You know the language and all audiovisual professions.<br>- You have the ability to analyze and continuously monitor technical developments in equipment and graphic design software.<br>- You master office software: Microsoft Office.<br>- You have excellent visual culture.<br>- Sense of creativity and fertile imagination.<br>- Sense of commitment, adaptability, initiative, and collaboration.<br>- Sense of communication and interpersonal skills.<br>- Reactivity and team spirit.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About MyOutDesk Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.<br>S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.<br> Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.<br> About the Role We are looking for a detail-oriented and analytical Accounting Professional to join MyOutDesk as a Virtual Professional supporting U.<br>S.-based clients.<br> In this role, you will help maintain accurate financial records, support day-to-day accounting operations, and contribute to the overall financial health of the business.<br> Depending on the client's needs, you may assist with bookkeeping, accounts payable and receivable, reconciliations, payroll support, financial reporting, and other accounting functions.<br> Success in this role requires strong organizational skills, a high level of accuracy, the ability to manage multiple priorities, and a commitment to maintaining confidentiality and financial integrity.<br> If you are passionate about numbers, process improvement, and delivering exceptional financial support in a remote environment, we'd love to have you on our team.<br> Key Responsibilities Manage day-to-day accounting and bookkeeping activities with accuracy and attention to detail.<br> Process accounts payable, accounts receivable, invoicing, billing, and payment reconciliations as required.<br> Prepare and maintain financial records, reports, reconciliations, and supporting documentation.<br> Assist with month-end and year-end closing activities and ensure timely financial reporting.<br> Support payroll processing, expense tracking, and budget monitoring when applicable.<br> Maintain accurate financial data within accounting software and enterprise resource planning (ERP) systems.<br> Ensure compliance with client policies, accounting standards, and applicable financial regulations.<br> Analyze financial information to identify discrepancies, trends, and opportunities for process improvement.<br> Collaborate with clients and internal stakeholders to resolve accounting inquiries and support financial operations.<br> Assist with audit preparation, tax documentation, and other finance-related projects as needed.<br> Competitive Salary: Above industry-standard, reflective of your experience and contribution.<br> Generous Paid Time Off (PTO): Exceeds industry standards, recharge and prioritize your well-being.<br> Professional Growth Opportunities: Be part of MOD’s African expansion strategy, with opportunities for leadership development and career advancement.<br> Cutting-Edge Tools and Resources: Access to industry-leading platforms to support your success.<br> Collaborative Culture: Our team values innovation Bachelor's degree in Accounting, Finance, or a related field.<br> Minimum of 3 years of experience in accounting, bookkeeping, or a related finance role.<br> Strong understanding of accounting principles, financial reporting, and reconciliation processes.<br> Experience using accounting software such as QuickBooks, Xero, NetSuite, Sage, or similar platforms.<br> Proficiency in Microsoft Excel or Google Sheets, with the ability to analyze and manage financial data.<br> Excellent attention to detail, organizational skills, and a high level of accuracy.<br> Strong written and verbal English communication skills.<br> Ability to manage multiple priorities, meet deadlines, and work independently in a remote environment.<br> Strong analytical and problem-solving skills with a proactive approach to process improvement.<br> Experience supporting U.<br>S.-based clients or working in a remote or outsourced environment is an advantage but not required.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Under the authority of the Executive Director, <strong>the Administrative, Financial, and Operations Director</strong> is responsible for the <strong>administrative, financial, accounting, and legal management of the Permanent Secretariat of the African Capitals of Culture.</strong></p><br><br><p>They ensure the proper management of the organization's resources, the reliability of administrative and financial procedures, and the compliance of operations with the requirements of institutional and financial partners.</p><br><br><p>In a context of developing a pan-African cultural cooperation organization, they support the structuring of the Secretariat and ensure the financial management of all the institution's activities, whether it be the functioning of the Secretariat, cooperation programs, the editions of the African Capitals of Culture, or events organized by the Secretariat.</p><br><br><ul><li>the accounting and financial management of the Secretariat;</li><li>the preparation and monitoring of the annual operating budget;</li><li>the preparation, monitoring, and control of budgets for programs, projects, and editions;</li><li>the administrative and financial management of grants, funding agreements, sponsorships, partnerships, and institutional funding;</li><li>the financial monitoring of projects funded by national and international donors;</li><li>the preparation of budgets for responses to calls for proposals;</li><li>the financial management of events organized by the Secretariat;</li><li>the production of financial reports for partners and donors;</li><li>the implementation of management control, budget monitoring, and steering tools;</li><li>the structuring of administrative and financial procedures for a rapidly growing institution.</li></ul><p><strong>Financial, Accounting, and Administrative Management of the Secretariat</strong></p><br><br><p>The Administrative, Financial, and Operations Director is responsible for the overall financial management of the Permanent Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>the preparation and monitoring of the annual operating budget;</li><li>the supervision of general and analytical accounting;</li><li>treasury management;</li><li>the preparation of accounting closings;</li><li>the production of financial statements;</li><li>the implementation of management control tools;</li><li>the monitoring of financial indicators;</li><li>the preparation of decision-making dashboards;</li><li>the preparation of financial audits.</li></ul><p><strong>Management of Funding, Grants, and Relations with Donors</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the proper administrative and financial management of the funding obtained by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>ensuring the financial management of grant agreements;</li><li>monitoring financing agreements;</li><li>ensuring the administrative monitoring of sponsorships, partnerships, and institutional funding;</li><li>controlling the eligibility of expenses according to the specific rules of each donor;</li><li>preparing financial reports for partners;</li><li>ensuring the monitoring of contractual deadlines and reporting obligations;</li><li>preparing audits of funded projects;</li><li>managing administrative and financial relations with funders.</li></ul><p><strong>Financial Management of Programs and Projects</strong></p><br><br><p>In collaboration with the Executive Director, the Project Manager, and the Program Coordination Manager, they ensure the financial management of the various programs supported by the Secretariat.</p><br><br><p>In this capacity, they are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for projects;</li><li>developing financing plans;</li><li>participating in the financial structuring of responses to calls for proposals;</li><li>monitoring the financial execution of projects;</li><li>controlling expenditure commitments;</li><li>ensuring the financial monitoring of the African Capitals of Culture editions;</li><li>producing financial statements for programs;</li><li>proposing tools for budget optimization.</li></ul><p><strong>Financial Management of Events and Missions</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the budgetary management of events, conferences, institutional meetings, missions, and activities organized by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for events;</li><li>ensuring financial monitoring of their preparation and implementation;</li><li>controlling expenses and their compliance with approved budgets;</li><li>monitoring quotes, markets, contracts, and orders;</li><li>supervising supplier payments;</li><li>producing financial statements for events;</li><li>contributing to cost optimization.</li></ul><p><strong>Administration, Human Resources, and Legal Affairs</strong></p><br><br><p>The Administrative, Financial, and Operations Director oversees all administrative functions of the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><p><strong>Administration</strong></p><br><br><ul><li>supervision of general administration;</li><li>implementation and improvement of internal procedures;</li><li>insurance management;</li><li>monitoring of contracts and agreements;</li><li>document management and administrative archiving.</li></ul><p><strong>Human Resources</strong></p><br><br><ul><li>preparation and monitoring of employment contracts;</li><li>administrative management of staff;</li><li>monitoring of consultants and service providers;</li><li>participation in recruitment;</li><li>implementation of HR procedures.</li></ul><p><strong>Legal</strong></p><br><br><ul><li>monitoring of partnership agreements;</li><li>control of regulatory compliance;</li><li>monitoring of administrative and tax obligations;</li><li>relations with legal counsel.</li></ul><p><strong>Office Operations</strong></p><br><br><p>They also oversee the support functions of the Secretariat:</p><br><br><ul><li>petty cash for the office;</li><li>premises maintenance;</li><li>purchases and supplies;</li><li>supplier monitoring;</li><li>premises upkeep;</li><li>general logistics.</li></ul><p><strong>Structuring and Development of the Organization</strong></p><br><br><p>The Administrative, Financial, and Operations Director actively contributes to the structuring of the Permanent Secretariat.</p><br><br><p>In this capacity, they participate in:</p><br><br><ul><li>the implementation of administrative and financial procedures;</li><li>the formalization of validation processes;</li><li>the creation of steering tools;</li><li>the development of internal control;</li><li>risk management;</li><li>the continuous improvement of administrative and financial processes;</li><li>the structuring of an organization intended to develop on a pan-African scale.</li></ul> <br> <br> Required profile : <ul><li><strong>Master's degree (Bac +5) in finance, accounting, management, administration, or equivalent.</strong></li><li>Minimum of 5 years of experience in administrative and financial management positions.</li><li>Experience desired in an international organization, an NGO, a foundation, a public or semi-public institution, or a cultural organization.</li><li>Proven experience in managing projects funded by national and international donors.</li><li>Experience in structuring or developing a growing organization is appreciated.</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Financial and accounting management</li><li>Management control</li><li>Budget preparation and monitoring</li><li>Treasury management</li><li>Grant and funding agreement management</li><li>Project financial monitoring</li><li>Market and contract management</li><li>General administration</li><li>Human resources</li><li>Legal management and compliance</li><li>Advanced proficiency in Excel and financial management tools</li><li>Proficiency in office software</li></ul><p><strong>Expected Skills</strong></p><br><br><ul><li>Excellent organizational skills</li><li>High level of rigor</li><li>Analytical and synthetic thinking skills</li><li>Sense of responsibility</li><li>Ability to manage multiple projects simultaneously</li><li>Ability to work in a multicultural environment</li><li>Interpersonal skills</li><li>Initiative</li><li>Ability to propose solutions</li></ul><p><strong>Languages</strong></p><br><br><ul><li>French: fluent</li><li>English: fluent (spoken and written) essential</li></ul><p>Proficiency in a third working language of the African Union (Arabic, Portuguese, or Spanish) is an asset.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Maroc Climate and Security (MCS) – Carrier</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a <strong>strong performance orientation</strong>, reflected in clear objectives and results-driven practices. It is further complemented by an <strong>innovative dimension</strong> that values initiative, alongside <strong>structured organizational processes</strong> ensuring efficiency, consistency and reliability. </p><br><br> <br> Job : <p>MCS is currently recruiting Commercial Assistants for Call Reception.</p><br><br><p>Your main mission will be:<br>• Receiving telephone calls from clients and employees of the company (French market) B2B and B2C<br>• In-depth and targeted analysis of customer needs<br>• Routing calls to the correct contact person using internal tools<br>• Sending emails to take messages<br>• Sending requested documents<br>• Projecting a positive image of the represented company.</p><br><br> <br> <br> Required profile : <p>Required skills and experience:</p><br><br><ul><li>Associate's or Bachelor's degree</li><li>2 years of experience in a call center, specifically in call reception, is mandatory.</li><li>Very good command of French, both written and spoken, good speaking ability</li><li>Good listening and service skills, comfortable on the phone</li><li>Excellent ability to absorb information</li><li>Proficiency in office software (Word, Excel, PowerPoint...) would be a plus</li></ul><p><br>Personal qualities:</p><br><br><ul><li>Team spirit and willingness to share best practices</li><li>Commitment to continuous improvement</li></ul><p>Your personal commitment and proactivity will be assets for success in this role</p><br><br><p>Office hours + Weekend OFF</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for highly skilled Vibecode specialists to join the Tendem project (https://tendem.<br>ai/) and drive specialized data scraping workflows for real-world use cases.<br> Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows for real-world applications.<br> In this role, you'll apply your expertise in web scraping, data extraction, and data processing to deliver accurate, reliable, and high-quality results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing tools such as Apify, OpenRouter, and other technologies, alongside your own technical expertise and approaches.<br> Key Responsibilities Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage available tools and custom workflows to accelerate data collection, validation, and task execution while meeting defined requirement.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Educational qualifications At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong technical foundation and practical experience with scripting, automation, and data extraction workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with modern development tools and technologies, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Technical Skills (Essential) Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Additional requirements Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>