Ticket Agent Jobs in Morocco
2822 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Your role: Reporting to the Reservations Supervisor, responsibilities include, but are not limited to: Providing exceptional, friendly, and engaging service; Assisting clients with their bookings by gathering necessary information; Maximizing room occupancy and revenue, in line with sales strategies, while regularly monitoring availability; Managing group bookings in conjunction with the sales team; Managing commissions in collaboration with the supervisor; Possessing strong interpersonal skills, you will build customer loyalty and maintain client histories. Other duties as assigned.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >Your experience and skills include:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Excellent customer service is essential; similar experience is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >My mastery of Opera software or equivalent</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication and conflict management skills</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of English, French and Arabic</font></font></li></ul><p></p></section>
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Job : <p>We are looking for a "<strong>Technician in Hydraulics or Electricity"</strong> profile for our Entity in <strong>Agadir</strong></p><br><br><p><strong>Main responsibilities of the position:</strong></p><br><br><p>• Control and monitor the various technical aspects related to investments and technical performances in the water and sanitation or electricity sectors.<br>• Collect and/or extract data necessary for studies related to networks<br>• Analyze and interpret physical quantities and performance indicators<br>• Prepare activity reports and/or dashboards<br>• Maintain the investment file in terms of contractual and budgetary forecasts and in terms of achievements<br>• Conduct important site visits by sampling<br>• Properly maintain project valuation files for investments by category<br>• Ensure a filing system for technical water and sanitation files in line with the internal IS<br> </p><br><br> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><p>• You have a state diploma "Bac+2" or equivalent in civil engineering/hydraulics/public works/Electrical Engineering.<br>• You have at least 2 years of experience in the field.<br>• You have good command of computer tools (Microsoft Office)<br>• Proficiency in technical software related to the activity is an asset.</p><br><br><p><strong>Desired personality traits:</strong></p><br><br><p>• Good oral and written communication skills.<br>• Interpersonal skills, team spirit<br>• Punctuality, regularity, and availability<br>• Compliance with procedures and safety rules<br>• Rigor, organization, planning, and autonomy<br> <br> </p><br><br> <br><br> </div>
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Job : <p>We are looking for a profile of "<strong>Technician in Hydraulics or Electricity" </strong>for our Entity in<strong> Errachidia</strong></p><br><br><p><strong>Main missions of the position:</strong></p><br><br><p>• Control and monitor the various technical aspects related to investments and technical performance of the water and sanitation or electricity sectors.<br>• Collect and/or extract data necessary for studies relating to distribution networks<br>• Analyze and interpret physical quantities and performance indicators<br>• Prepare activity reports and/or dashboards<br>• Maintain the investment file in terms of contractual and budgetary forecasts and achievements<br>• Carry out important site visits by sampling<br>• Properly maintain project valuation files for investments by category<br>• Ensure a system for archiving technical files in line with the internal IS<br> </p><br><br> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><p>• You have a state diploma "Bac+2" or equivalent in civil engineering/hydraulics/public works/Electrical Engineering.<br>• You have at least 2 years of experience in a similar position.<br>• You have a good command of computer tools (Microsoft Office)<br>• Proficiency in technical software related to the activity is an asset.</p><br><br><p><strong>Desired personality traits:</strong></p><br><br><p>• Good oral and written communication skills.<br>• Interpersonal skills, team spirit<br>• Punctuality, diligence, and availability<br>• Respect for procedures and safety rules<br>• Rigor, organization, planning, and autonomy<br> <br> </p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >As a Fullstack .NET Developer, your responsibilities will include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Developing and maintaining web applications using .NET</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the design and implementation of high-quality software solutions</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaboration with development teams to identify and resolve technical problems</font></font></li> <li><font dir="auto" ><font dir="auto" >develop unit and validation tests to guarantee code quality</font></font></li> <li><font dir="auto" ><font dir="auto" >Working closely with third-party teams to understand end-user needs</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining compliance with development standards and best practices</font></font></li> <li><font dir="auto" ><font dir="auto" >Documenting development processes and software solutions</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <ul> <li> <font dir="auto" ><font dir="auto" >You have at least 3 years of experience in web development with .NET and (Angular or React)</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Experience with relational database technologies (SQL)</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Knowledge of object-oriented design and programming principles</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Knowledge of web application security concepts</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Experience in distributed application development and teamwork</font></font> </li> <li> <font dir="auto" ><font dir="auto" >Strong ability to communicate and collaborate with business and development teams</font></font> </li> <li> <font dir="auto" ><font dir="auto" >A constant desire to learn and improve professional skills</font></font> </li> <li> <font dir="auto" ><font dir="auto" >A good command of French and English.</font></font></li></ul></div><p></p></section>
Senior? Fullstack .NET / (Angular or React) Design Engineer/Developer SQLI Maroc
Information Technology
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><font dir="auto" ><font dir="auto" >Fullstack .NET / (Angular or React) Design Engineer/Developer</font></font></font></font></p><p><font dir="auto" ><font dir="auto" ><br></font></font></p><p><font dir="auto" ><font dir="auto" >Job Description As a Fullstack .NET Developer, your responsibilities will include: Developing and maintaining web applications using .NET; Participating in the design and implementation of high-quality software solutions; Collaborating with development teams to identify and resolve technical issues; Developing unit and validation tests to ensure code quality; Working closely with business teams to understand end-user needs; Maintaining compliance with development standards and best practices; Documenting development processes and software solutions.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have at least 3 years of web development experience with .NET and (Angular or React). Experience with relational database technologies (SQL). Knowledge of design principles and object-oriented programming. Knowledge of web application security concepts. Experience in distributed application development and teamwork. Strong communication and collaboration skills with business and development teams. Constant desire to learn and improve professional skills. Good command of French and English.</font></font></p><p></p></section>
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<br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong></p><br><p>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.</p><br><p>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitées du Groupe Accor.</p><br><p>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, visitez https://careers.accor.com/</p><br><p><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p><strong>Votre rôle :</strong></p><br><p>Relevant du superviseur des réservations, les responsabilités comprennent, sans s’y limiter :</p><br><ul><li>Offrir un service exceptionnel, amical et engageant</li><li>Assister le client dans la réservation de son séjour en recueillant les informations nécessaires</li><li>Maximise les occupations de chambres et les revenus, en lien avec les stratégies de vente, tout en effectuant un contrôle régulier des disponibilités</li><li>Gérer les réservations de groupe en liaison avec l’équipe commerciale</li><li>Gérer la commission en collaboration avec le superviseur</li><li>Doté d’un fort relationnel, vous fidélisez notre clientèle et suivez les historiques clients.</li><li>Autres tâches, telles qu’assignées.</li></ul><br>Qualifications<br><br><p><strong>Votre expérience et vos compétences incluent :</strong></p><br><ul><li>Qualité de service client essentielle ; une expérience similaire est un plus</li><li>Maîtrise du logiciel Opera ou équivalent</li><li>Bonne communication et capacité à gérer les conflits</li><li>Maîtrise de l'Anglais, le français et l’arabe</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité & Inclusion :</strong></p><br><p>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Flight Operations Agent L2 is responsible for handling complex post-booking flight servicing requests that require technical expertise, operational judgment, and manual intervention. Acting as the escalation point for L1 Support, the L2 agent evaluates and executes booking modifications while ensuring compliance with airline policies, GDS procedures, and Nuit e s operational guidelines. This role requires a strong understanding of airline servicing, GDS workflows, and post-ticket processes. The successful candidate will be trusted to make informed decisions, assess operational risk, and determine when a case should be handled internally versus redirected to the airline.</p><p>Key Responsibilities</p><ul><li>Flight Servicing & Case Resolution<ul><li>Manage escalated flight servicing requests received from L1 Support.</li><li>Execute manual booking modifications, including:<ul><li>Involuntary schedule changes</li><li>Name corrections</li><li>Booking adjustments and re-accommodations</li></ul></li></ul></li><li>GDS & Airline Systems Management<ul><li>Work daily within GDS and airline platforms to manage and update bookings.</li><li>Navigate complex booking scenarios across multiple suppliers and airline systems.</li><li>Maintain a strong understanding of airline servicing procedures and industry best practices.</li><li>Other post-booking servicing actions permitted by airline policies</li><li>Review booking history, airline rules, and system information to determine the appropriate resolution path.</li><li>Ensure all actions are executed accurately and documented correctly.</li></ul></li><li>Operational Decision Making<ul><li>Assess servicing requests and determine whether Nuit e should intervene or whether the traveler should be redirected to the airline.</li><li>Evaluate operational and commercial risk before executing booking changes.</li><li>Apply sound judgment when handling cases where multiple resolution paths may be available.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Communicate case outcomes clearly to Customer Support and other internal stakeholders.</li><li>Collaborate with Product, Engineering, and Operations teams to identify recurring issues and process improvements.</li><li>Provide feedback on operational challenges, tooling limitations, and opportunities for increased efficiency.</li></ul></li><li>Operational Excellence<ul><li>Maintain high levels of accuracy, quality, and consistency across all servicing activities.</li><li>Follow established workflows, policies, and service standards.</li><li>Contribute to the development of internal documentation, knowledge bases, and operational procedures.</li><li>Support the onboarding and development of future team members as the function scales.</li><li>Escalate exceptional situations when required while maintaining ownership of the case.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in flight operations, airline servicing, ticketing, or post-booking support.</li><li>Hands-on experience working with at least one major GDS platform such as Sabre, Travelport, Amadeus, Galileo, or Worldspan.</li><li>Strong understanding of airline booking and servicing processes.</li><li>Experience managing booking modifications, schedule changes, and other complex flight-related cases.</li><li>Strong decision-making and problem-solving abilities.</li><li>Excellent written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Comfortable operating in a fast-paced startup environment with evolving processes and priorities.</li><li>Willingness to work shifts as operational requirements evolve.</li></ul><p>Nice to have</p><ul><li>Experience in online travel agencies (OTAs), travel management companies (TMCs), airlines, consolidators, or travel technology companies.</li><li>Experience working with customer support platforms such as Zendesk or similar case-management tools.</li><li>Familiarity with API-driven travel environments and modern travel technology platforms.</li><li>Experience supporting high-volume B2B or B2B2C travel operations.</li></ul><p>Key Competencies</p><ul><li>Technical expertise in flight servicing and airline operations</li><li>Strong operational judgment</li><li>Attention to detail and accuracy</li><li>Ownership and accountability</li><li>Self-sufficiency</li><li>Clear and professional communication</li><li>Adaptability and resilience</li><li>Ability to perform effectively under pressure</li></ul><p></p></section>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>The consultant will be responsible for:</p><br><br><ul><li>Implementing the Amadeus Outpayce payment solution for our clients.</li><li>Maintaining and developing already deployed solutions. This model requires a high level of autonomy, a results-oriented approach, and the ability to deliver according to precise commitments.</li><li>Collecting client needs and translating them into configuration tasks.</li><li>Carrying out end-to-end implementations (configuration, testing, training, go-live).</li><li>Ensuring maintenance and advanced support for existing solutions.</li><li>Collaborating with internal teams and clients across different time zones (Americas -> Asia).</li><li>Producing the expected deliverables within the DBS model.</li></ul> <br> Required profile : <p>Master's degree (Bac+5) in computer science with less than one year of experience.</p><br><br><p><strong>Required Skills</strong></p><br><br><ul><li>Experience in payments / fintech: cards, authorization, capture, refund, PSPs, tokenization, FX.</li><li>Knowledge of the travel tech sector (airlines, hospitality, travel sellers) - a plus.</li><li>Proficiency in Salesforce (strong plus).</li><li>Knowledge of ServiceNow (strong plus).</li><li>Experience with Amadeus or Amadeus tools (Win@proach) - appreciated</li><li>Very autonomous, results-oriented, able to work under pressure.</li><li>Excellent communication and collaborative spirit.</li><li>Fluent English (written and spoken). French or Japanese are a plus.</li></ul> <br><br> </div>
<p>Toogo is looking for a Mobile Developer to help build and maintain our rider and driver applications. You will work on features used daily by thousands of users, including ride booking, live tracking, driver matching, payments, notifications, and in-app communication. We're looking for a developer with 1 to 2 years of experience who is eager to learn, take ownership, and contribute to a fast-growing mobility platform.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1 to 2 years of experience in mobile application development.</li><li>At least one application published on the App Store and/or Google Play.</li><li>Ability to work independently and deliver features from development to testing.</li><li>Good knowledge of Swift.</li><li>Experience with UIKit and/or SwiftUI.</li><li>Familiarity with Storyboards and XIBs.</li><li>Good knowledge of Java.</li><li>Understanding of Android Activities, Fragments, and lifecycle.</li><li>Experience with Retrofit.</li><li>Experience integrating REST APIs.</li><li>JSON handling and authentication.</li><li>Understanding of networking best practices.</li><li>Experience with Google Maps SDK and/or MapKit.</li><li>User location, markers, routes, and location-based features.</li><li>Firebase Cloud Messaging and/or OneSignal.</li><li>Experience with WebSockets or Socket.IO is a plus.</li><li>Ability to investigate and resolve application issues.</li><li>Understanding of interactions between mobile applications and backend services.</li></ul>
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Job : <p><strong>Main Responsibilities: </strong></p><br><br><p>• Assist the Director in managing their schedule (planning appointments, travel, meetings).<br>• Organize meetings, draft agendas, minutes, and correspondence.<br>• Filter phone calls and manage correspondence, including letters, emails, and other requests.<br>• Coordinate travel (booking tickets, accommodation, itineraries).<br>• Manage the filing and archiving of general management documents.<br>• Manage relationships with clients, suppliers, and external partners, respond to their requests, and ensure the organization of events or visits.<br>• And any other tasks in line with the requested profile.<br> </p><br><br> <br> <br> Required profile : <p><strong>Required Education and Skills: </strong></p><br><br><p>• State diploma equivalent to a Bac+2 or Bac+3 in Management, Economics, Executive Assistance, or similar.<br>• Minimum of 3 years of experience in Executive Assistance or a similar role.<br>• Excellent command of computer tools (Microsoft Office).</p><br><br><p><strong>Desired Personal Traits: </strong></p><br><br><p>• Excellent oral and written communication skills.<br>• Discretion and ability to manage confidential information.<br>• Sense of organization, rigor, and autonomy.<br>• Good ability to work in a team and interact with different departments.<br> </p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b><br></b></p><p> </p> <p> </p> <div> <div> <div> <p> <u><font dir="auto" ><font dir="auto" ><b>PRIMARY OBJECTIVE:</b></font></font></u> <span> </span> </p> </div> <div> <p> <span><font dir="auto" ><font dir="auto" >The Spa Receptionist ensures an excellent welcome to clients, organizes the link for treatment bookings between clients and spa therapists.</font></font></span> </p> </div> <p> </p> <p> <u><font dir="auto" ><font dir="auto" >PRIMARY FUNCTIONS:</font></font></u> </p> </div> <div> <p> </p> </div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >She will be constantly concerned with the quality of her work and customer satisfaction.</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Assisting clients with their needs and expectations</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >She must have a smile, be friendly.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Impeccable attire and makeup</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >She will have a keen sense of hygiene and safety.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensuring the proper upkeep and atmosphere of the institute's reception area:</font></font></span> </p> </li> </ul> </div> </div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Cleanliness</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >The scents</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Background music</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Marketing the services provided at the Spa</font></font></span> </p> </li> </ul> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Mastering the different benefits</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure the proper implementation of cabin schedules</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene rules</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Report any anomalies, malfunctions or remarks to the manager and/or assistant in the logbook (handover register).</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >manage the booking schedule for the different services</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure that all services are invoiced (no exceptions are permitted).</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure that the evening closing is correct and properly recorded on the system.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >To ensure product collection in the absence of the responsible assistant.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >ensuring the proper management of skincare products:</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >use collection and transfer vouchers for any product from the conomat.</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Please respect the collection times on Monday and Friday.</font></font></span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <u><font dir="auto" ><font dir="auto" ><b>SECONDARY MISSIONS:</b></font></font></u> </p> </div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Adhere to Four Seasons Standards</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Respect hygiene and safety standards</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Participate in departmental meetings</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >To demonstrate a high level of ethics, integrity and professionalism in all situations</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Working in harmony with colleagues and superiors</font></font></span> </p> </li> </ul> </div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.</p><p>In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.</p><p>The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support. This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management</li><li>Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel</li><li>Experience working with DMCs and tourism suppliers</li><li>Strong ability to build and maintain supplier relationships while negotiating competitive rates and services</li><li>Experience using travel-related systems and Microsoft Office applications, including Excel</li><li>Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)</li><li>Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Spa Manager is responsible for the day-to-day management of the spa, supervising the teams, ensuring an excellent guest experience, and achieving financial targets. They embody Fairmont's service standards and strive to create a serene, luxurious, and wellness-focused environment for guests.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Responsibilities</font></font></p><p><font dir="auto" ><font dir="auto" >1. Operations Management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise all Spa operations (treatments, reception, changing rooms, wellness areas).</font></font></li><li><font dir="auto" ><font dir="auto" >To ensure the proper functioning of the facilities and to guarantee a clean, safe and harmonious environment.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure compliance with protocols, quality standards and hygiene norms.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >2. Leadership & Management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Recruit, supervise, motivate and train the teams (therapists, spa receptionists, scrubbers, coaches).</font></font></li><li><font dir="auto" ><font dir="auto" >To define schedules, performance objectives and to evaluate skills.</font></font></li><li><font dir="auto" ><font dir="auto" >To foster a positive, collaborative and respectful work environment.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >3. Customer Experience</font></font></p><ul><li><font dir="auto" ><font dir="auto" >To guarantee impeccable, personalized service quality in accordance with Fairmont standards.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage complaints diplomatically and offer customer satisfaction-oriented solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Implement exceptional customer journeys in synergy with other departments (hotels, accommodation, catering).</font></font></li></ul><p><font dir="auto" ><font dir="auto" >4. Strategy & Performance</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Define and monitor the profitability, revenue and cost objectives of the Spa.</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze the key indicators (cabin occupancy rate, revenue per treatment, customer satisfaction).</font></font></li><li><font dir="auto" ><font dir="auto" >To develop attractive commercial offers and strategic partnerships.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >5. Development of the Supply</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Ensure the Spa menu is updated in line with wellness trends.</font></font></li><li><font dir="auto" ><font dir="auto" >Launching new treatments, products or rituals in collaboration with partner brands.</font></font></li><li><font dir="auto" ><font dir="auto" >Working in conjunction with marketing to promote the Spa to internal and external clients</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Education & Experience</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Diploma in hotel management, aesthetics, wellness or similar fields.</font></font></li><li><font dir="auto" ><font dir="auto" >Significant experience (minimum 5 years) in managing a luxury spa.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in a high-end hotel environment is highly valued.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Technical Skills</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of high-end service standards (Forbes, LQA).</font></font></li><li><font dir="auto" ><font dir="auto" >Good skills in financial management, KPI analysis and sales.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of spa booking software (SpaSoft, Book4Time).</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Skills & Qualities</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Natural leadership, a sense of listening and setting a good example.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong customer focus and attention to detail.</font></font></li><li><font dir="auto" ><font dir="auto" >Creativity, innovation and a passion for well-being.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent presentation, interpersonal skills and diplomacy.</font></font></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 <b>billion sales.</b></p><p><b>Role Overvie</b>w: This is a full-time on-site role for an Event Operations Manager based in the Casablanca Metropolitan Area. The Event Operations Manager will be responsible for planning, coordinating, and supervising all operational aspects of events from logistics and on-site setup to vendor management and customer experience. The role requires working closely with internal teams (sales, marketing, and support) as well as external stakeholders (venues, suppliers, and organizers) to ensure flawless execution.</p><p>Key Responsibilities</p><ul><li>Plan, organize, and execute events from concept to completion, ensuring all operational aspects are delivered flawlessly.</li><li>Oversee logistics planning, venue setup, supplier coordination, and on-site operations to ensure smooth event delivery.</li><li>Develop and manage event budgets, timelines, and resource allocations, ensuring projects are delivered within scope and on time.</li><li>Coordinate with internal departments including Sales, Marketing, Product, and Support to align on event objectives and deliverables.</li><li>Manage relationships with vendors, contractors, and venue partners, ensuring high-quality service and compliance with event standards.</li><li>Supervise event staff and third-party crews during setup, execution, and teardown, maintaining operational excellence throughout.</li><li>Ensure all health, safety, and risk management measures are in place for every event.</li><li>Oversee ticketing operations, crowd management plans, and on-site customer experience in coordination with the Hala Yalla platform.</li><li>Monitor event performance, collect feedback, and provide detailed post-event reports to identify areas of improvement.</li><li>Stay up to date with industry trends, technologies, and operational best practices to enhance efficiency and event quality.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Event Management, Business Administration, Hospitality, or related field . Certification in Event Operations or Project Management is a plus.</p><p>Minimum 3 years of experience in event operations management , preferably in the entertainment, ticketing, or tourism sectors.</p><p>Proven track record in managing large-scale events, festivals, or sports tournaments .</p><p>Ability to coordinate cross-functional teams and ensure smooth day-of-event execution.</p><p>Experience with logistics planning, crowd management, and supplier coordination .</p><p>Strong understanding of operational risk management and safety protocols .</p><p>Familiarity with digital ticketing systems or event tech platforms is a plus.</p><p>Excellent command of English and French (Arabic is an advantage).</p><p>Ability to travel regionally for event supervision and partner coordination.</p><p>High energy, attention to detail, and a passion for creating seamless event experiences.</p><p></p></section>
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<span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>
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<span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>
<h2 class="h5">Job description</h2>
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Who We Are<br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.<br>What You'll Do<br><strong>Learning & Capability Building</strong><br><ul><li><strong>Administer the SABA / LMS platform:</strong> keep learning content up to date, manage enrolments, and maintain accurate learner access.</li><li><strong>Track the follow-up of individual training and development action plans defined after career/performance discussions,</strong> ensuring records and next steps are accurately maintained.</li><li><strong>Own the reporting and tracking of mandatory and local trainings,</strong> in close coordination with the Core HR Manager.</li><li><strong>Administer and analyze training feedback,</strong> and help translate insights into concrete improvements to the learning offer.</li><li><strong>Coordinate training communications:</strong> announcements, reminders, and supporting materials for local sessions.</li><li><strong>Contribute to the operational delivery of regional trainings organized locally,</strong> ensuring smooth day-to-day execution.</li><li><strong>Provide logistical support for local trainings:</strong> scheduling, room bookings, trainer coordination, and preparation of materials.</li><li><strong>Coordinate with the Africa L&D team and international colleagues</strong> to align local delivery with regional and global initiatives.</li><li><strong>Support the roll-out of global Learning & Capability Building action plans,</strong> adapting them to fit our local priorities.</li><li><strong>Help build and animate our pool of trainers:</strong> create connections with potential trainers, encourage their engagement, and contribute to initiatives that recognize their contribution.</li><li><strong>Administer and maintain training tracking and monitoring platforms,</strong> ensuring accurate and up-to-date records.</li><li><strong>Track the local Learning & Capability Building budget,</strong> following up on vendor invoices and costs for local trainings.</li><li><strong>Maintain Learning & Capability Building KPIs and dashboards,</strong> such as completion and participation rates, to inform decisions.</li><li><strong>Manage the process for external training requests:</strong> collect requests, coordinate approvals, and track follow-up.</li></ul><br><strong>Collaboration with Onboarding & Integration</strong><br><ul><li>Work in close, day-to-day coordination with the colleague in charge of onboarding and integration, to ensure a coherent Learning & Capability Building journey for new joiners.</li><li>Share relevant updates and materials to support onboarding sessions when needed.</li></ul><br><strong>Core HR Support</strong><br><ul><li>Beyond Learning & Capability Building, you will be a versatile contributor to the Core HR team, lending your support on initiatives such as employee experience and programs, internal communication, affiliation, or office life as priorities evolve.</li><li>Support the Core HR Manager on day-to-day operational tasks across the broader HR scope, as needed.</li><li>Help prepare materials, reports, and dashboards for HR-related meetings.</li></ul><br>What You'll Bring<br><ul><li> <strong>Strong organizational and execution skills:</strong> you handle multiple priorities with ease, plan ahead, and ensure every detail is in place — from training logistics to onboarding setup</li><li> <strong>Operational excellence:</strong> you are hands-on, efficient, and reliable in managing logistics (room bookings, calendar coordination, IT requests, vendor follow-up, catering, etc.)</li><li> <strong>Excellent written and verbal communication skills</strong>, with the ability to engage with diverse stakeholders including senior leaders, trainers, new hires, and vendors</li><li> <strong>Ability to coordinate and run events end-to-end</strong> — whether it is a Welcome Week, an internal training, or a team celebration — always ensuring smooth execution and great experience</li><li> <strong>High attention to detail and accuracy:</strong> you take pride in doing things right the first time, and in maintaining clear documentation and processes</li><li> <strong>Strong sense of ownership:</strong> you follow through, proactively identify what needs to be done, and take initiative to improve how things are run</li><li> <strong>Comfortable with internal tools and platforms</strong>, and eager to learn and optimize them to support smoother operations.</li><li> <strong>Collaborative and service-minded:</strong> you enjoy being a go-to person, supporting others, and creating a positive, inclusive employee experience.</li><li> <strong>Resilient and resourceful:</strong> you stay calm when plans change, ask for help when needed, and always find a way to get things done.</li><li> <strong>Genuine enjoyment of connecting with people:</strong> you are comfortable initiating relationships, building your network, and using your influence to bring others on board (for example, to help grow our pool of trainers).</li></ul><br>Who You'll Work With<br>This opportunity will take place in Casablanca, a fast-growing office with 350+ employees and multiple teams…<br>You will evolve in a fast paced and dynamic environment where you will have plenty of opportunity to learn and interact with talented people from diverse backgrounds.<br>We are looking forward to welcoming a new talented asset to our HR team !<br>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.<br> <br> </div>