UI developer Jobs
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<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b><span><span>Guest Experience Agent </span></span><span>–</span><span>Four</span><span>Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr, Morocco</span></b></p><br><br><br><p><b><span>About Four Seasons Hotels and Resorts:</span></b></p><br><br><p><span><span>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and</span><span>growing</span><span>. At Four Seasons, we are powered by</span><span>people</span><span>and our culture enables everything we do. </span></span></p><br><br><br><p><span><span>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.</span><span>Whether you work with us, stay with us, live with</span><span>us</span><span>or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. </span></span></p><br><br><br><p><b><span>About Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr, Morocco:</span></b></p><br><br><p><span><span>This incredible hotel</span><span>located</span><span>in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby,</span><span>located</span><span>within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </span></span></p><br><br><br><p><b><span>The Role of</span><span>the Guest Experience Agent</span><span>:</span></b></p><br><br><p><span><span>We currently have an opportunity for a talented and<span> Guest Exeprience Agent</span></span><span> to join our Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr team in Morocco!</span></span></p><br><br><br><p><span><span>As a Guest Experience Agent, your responsibilities</span><span><span> are :</span></span></span></p><br><br><ul><li><p><span><span>Deliver</span><span>a warm,</span><span>personalized</span><span>welcome</span><span>and</span><span>departure</span><span>,</span><span>ensuring</span><span>smoot</span><span>and efficient check-in and check-out</span><span>experiences</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Anticipate</span><span>guest</span><span>needs</span><span>,</span><span>manage</span><span>requests</span><span>, and</span><span>resolve</span><span>concerns</span><span>promptly</span><span>with</span><span>proactive follow-up</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain</span><span>accurate</span><span>guest</span><span>profiles,</span><span>preferences</span><span>, and interaction records,</span><span>ensuring</span><span>strong</span><span>attention to the administrative</span><span>side</span><span>of the</span><span>guest</span><span>experience</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Prepare</span><span>personalized</span><span>welcome</span><span>cards</span><span>and</span><span>special</span><span>communications to</span><span>enhance</span><span>guest</span><span>recognition</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Coordinate</span><span>with</span><span>all</span><span>departments</span><span>to</span><span>ensure</span><span>seamless</span><span>, consistent, and high-</span><span>quality</span><span>service</span><span>delivery</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Monitor</span><span>arrivals</span><span>,</span><span>departures</span><span>, and in-house</span><span>guests</span><span>to</span><span>prioritize</span><span>and</span><span>personalize</span><span>service</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Organize</span><span>special</span><span>arrangements,</span><span>amenities</span><span>, and</span><span>tailored</span><span>experiences</span><span>to</span><span>elevate</span><span>guest</span><span>satisfaction</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Recognize</span><span>returning</span><span>guests</span><span>and</span><span>create</span><span>memorable</span><span>“wow moments”</span><span>aligned</span><span>with</span><span>Four Seasons standards</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Conduct</span><span>routine inspections of</span><span>guest</span><span>rooms</span><span>to</span><span>ensure</span><span>quality</span><span>and</span><span>maintenance standards</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handle administrative</span><span>tasks</span><span>,</span><span>reporting</span><span>, and</span><span>communicate</span><span>guest</span><span>feedback or incidents</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support</span><span>team</span><span>operations</span><span>,</span><span>participate</span><span>in briefings, and assist</span><span>colleagues</span><span>during</span><span>peak</span><span>periods</span></span></p><br><br></li></ul><br><br><p><b><span>Our Ideal Guest Exeperience Agent candidate will have:</span></b></p><br><br><p><span><span>We are seeking a talented<span> Guest Experience Agent</span></span><span> to join our team at Four Seasons Hotel Rabat</span><span>KasrAl Bahr!</span></span></p><br><br><ul><li><p><span><span>Strong communication and</span><span>interpersonal</span><span>skills</span></span></p><br><br></li></ul><br><ul><li><p><span><span>High attention to</span><span>detail</span><span>and</span><span>organizational</span><span>ability</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Problem-solving</span><span>mindset</span><span>with</span><span>a</span><span>guest-focused</span><span>approach</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability</span><span>to</span><span>multitask</span><span>in a fast-</span><span>paced</span><span>environment</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Knowledge of</span><span>hospitality</span><span>systems</span><span>(Opera)</span><span>is</span><span>an</span><span>advantage</span></span></p><br><br></li></ul><br><ul><li><p><b><span>Fluency in French, Arabic and English is</span><span>a must</span><span>for this location, along with eligibility to work in Morocco.</span></b></p><br><br></li></ul><br><br><p><span><span>Four Seasons Hotels and Resorts can offer what many</span><span>hospitality</span><span>professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”</span></span></p><br><br><br><br><br><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><strong><font dir="auto" ><font dir="auto" >Who are we?</font></font></strong><font dir="auto" ><font dir="auto" >
Concentrix is an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. </font></font><br><br> <strong><font dir="auto" ><font dir="auto" >Your mission as a Technical Customer Advisor</font></font></strong><font dir="auto" ><font dir="auto" >
As a Technical Customer Advisor, you will play a key role in:</font></font><br><ul>
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<strong><font dir="auto" ><font dir="auto" >Responding to customer requests accurately</font></font></strong><font dir="auto" ><font dir="auto" > : Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.</font></font><br></li>
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<strong><font dir="auto" ><font dir="auto" >Resolving technical problems effectively</font></font></strong><font dir="auto" ><font dir="auto" > : Analyzing customer needs, identifying suitable solutions and guiding users in resolving their problems.</font></font><br></li>
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<strong><font dir="auto" ><font dir="auto" >D demonstrating advanced technical aptitude</font></font></strong><font dir="auto" ><font dir="auto" > : Use your skills to understand and solve complex situations, while adopting the tools and technologies available.</font></font><br></li>
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<strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong><font dir="auto" ><font dir="auto" >
At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font><br><ul>
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<strong><font dir="auto" ><font dir="auto" >An attractive salary with additional bonuses</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><br></li>
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Language bonus dedicated to our multilingual Game-Changers.</font></font><br></li>
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Regularity bonus from the 12th month and motivating performance bonuses.</font></font><br></li>
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First special A d El Adha.</font></font><br></li>
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<strong><font dir="auto" ><font dir="auto" >Exceptional employee benefits</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><br></li>
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Advantageous health insurance and supplementary retirement benefits after one year.</font></font><br></li>
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Flexible hours with the possibility of teleworking after an integration period.</font></font><br></li>
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Free access to our gym.</font></font><br></li>
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Transport assur allowing you to travel to your workplace safely and without logistical constraints.</font></font><br></li>
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Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font><br></li>
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<strong><font dir="auto" ><font dir="auto" >A dynamic work environment:</font></font></strong>
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Themed activities and gifts throughout the year to strengthen team spirit.</font></font><br></li>
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<strong><font dir="auto" ><font dir="auto" >The profile of our Game-Changers:</font></font></strong><font dir="auto" ><font dir="auto" >
We are looking for talented individuals who:</font></font><br><br></div></section>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Hit Radio</strong> operates within a predominantly <strong>innovation-driven culture</strong>, where creativity, boldness, and experimentation are key drivers of success. The company encourages initiative, agility, and open-mindedness, creating a stimulating environment for individuals seeking autonomy and continuous renewal. This creative mindset is reinforced by a strong <strong>collaborative dimension</strong>, promoting close management, teamwork, and high-quality human relationships. <strong>Performance orientation</strong> and <strong>structured processes</strong> are also present, serving as supportive frameworks that enhance efficiency and collective achievement.
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<br> Job : <p>Desired start date: as soon as possible<br>Status: Non-managerial</p><br><br><p>Tasks:</p><br><br><p>Reporting to the technical department, you will ensure the smooth broadcasting of Hit Radio programs and guarantee the proper functioning of IT tools and equipment. Your main tasks will include:<br>• Ensure the administration, maintenance, and updating of servers and IT infrastructures (Windows, Linux, MacOS)<br>• Administer systems used for the production, storage, and broadcasting of multimedia content<br>• Ensure network monitoring and optimization, especially during live broadcasts<br>• Provide Level 1 and 2 technical support to internal users<br>• Diagnose and resolve hardware and software incidents on production equipment (editing stations, cameras, etc.).<br>• Ensure preventive and corrective maintenance of broadcast equipment: mixing consoles, audio processors, codecs, FM transmitters, etc.<br>• Diagnose failures in broadcast infrastructure, analyze root causes of malfunctions, and propose improvement plans<br>• Manage Audio over IP (AoIP) infrastructure to optimize audio signal transmission between different studios and remote sites<br>• Administer broadcasting solutions (air traffic control software, playout, radio automation, etc.)<br>• Manage audio streams for broadcasting on various platforms (FM, DAB+, web radio, online streaming)<br>• Configure and maintain telephone and on-air interaction systems<br> <br> </p><br><br> <br> <br> Required profile : <p>Min. education level required:<br>• Master's degree (Bac+4) or equivalent in IT, Systems & Networks, Audiovisual, or equivalent.</p><br><br><p><br>Experience level:</p><br><br><p>• 3 to 5 years of experience in a similar role</p><br><br><p>Profile: </p><br><br><p>• Proficiency in operating systems (Windows Server, Linux, MacOS), virtualization (VMware, Hyper-V), network protocols (TCP/IP, DNS, DHCP, VPN)<br>• Solid knowledge in cybersecurity, access management, data protection, and backups<br>• Audio & Broadcast Technologies: Knowledge of Audio over IP broadcasting systems (AES67, Dante), broadcast equipment (mixing consoles, FM transmitters, audio processors).<br>• Experience with Cloud solutions (AWS, Microsoft 365) and multimedia content management tools<br>• Monitoring and Performance Management: Mastery of monitoring tools to ensure the availability of IT and broadcast infrastructures<br>• Strong analytical and problem-solving skills for complex technical issues<br>• Responsiveness and priority management<br>• Good communication skills<br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><span><span>RIBATIS</span></span><span><span><span> , Opérateur de la transformation digitale dans le
domaine du </span></span></span><span><span>#eGOV</span></span><span><span><span>, cherche à </span></span></span><span><span>#Recruter</span></span><span><span><span> un </span></span></span><span><span>#CHEF</span></span><span><span><span> de </span></span></span><span><span>#PRODUITS</span></span><span><span>#IT</span></span><span><span><span>:</span></span></span><br></p><br><p><b><span><span><span>- Missions :</span></span></span></b><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Agréger <b>l'ensemble des
informations</b> issues des services commerciaux, marketing et technique afin
d'optimiser la connaissance du marché ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organiser et animer <b>des focus
groups avec les utilisateurs clés et les sponsors</b>, afin d’identifier et
planifier l’implémentation des points à améliorer et l’intégration des
nouvelles fonctionnalités ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Anticiper <b>les besoins clients
existants et potentiels</b> en termes de technologies et de fonctionnalités des
produits ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Définir <b>une offre de produits ou
de services</b> adaptée à la demande du marché ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Définir <b>des fiches d’expressions
de besoins précises</b> et assurer <b>la bonne traduction en spécifications
fonctionnelles</b> avec les équipes de conception ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Actualiser et assurer <b>le suivi du
plan de développement produit</b> (" roadmap produit ") avec les
équipes fonctionnelles et techniques</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Valider <b>l'adéquation des
fonctionnalités développées avec les expressions de besoin</b> énoncées en
amont ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Suivre <b>l'avancée du développement</b> en lien avec les impératifs de lancements commerciaux, le " time to market
" ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Concevoir <b>le contenu des supports
d'aide à la vente</b>, soit à destination des équipes commerciales, soit à
destination des équipes de communication en charge des actions de lancement des
produits ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer <b>des actions de
communication en interne</b> afin de présenter les produits : formation des
équipes commerciales, présentation aux départements stratégiques de
l'entreprise, …etc ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Analyser et optimiser <b>le produit
ou service</b> en fonction des contraintes propres à l'entreprise (ressources
humaines, coûts, rentabilité, image de l'entreprise) et de la demande du marché ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Adapter en permanence <b>l'offre à
l'évolution et aux opportunités</b> du marché ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place <b>un business plan</b> étudiant l'ensemble du positionnement du produit et sa rentabilité ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Établir et actualiser périodiquement <b>la roadmap produit</b> ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Établir <b>le plan de charge des
actions et le planning de mobilisation des ressources </b>fonctionnelles,
techniques et transverses pour la réalisation des sprints ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Participer <b>aux différentes
cérémonies</b> liées aux sprints ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Participer et coordonner <b>les
actions de définition de l’UX</b> liées aux fonctionnalités à produire ; </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Faire <b>la revue des livrables
fonctionnels</b> de l’équipe conception.</span></span></span><br></p><br><span><span><span>------------------</span></span></span><br><span><span><span>Pour toute
personne intéressée, prière de nous adresser vos candidatures sur </span></span></span><span><span>rh@ribatis.com</span></span><span><span><span> en précisant au
niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><span><span><span></span></span></span><br><br><p><span><span>#Hiring</span></span><span><span>#Chef_Produits_IT</span></span><span><span>#chefproduitsIT</span></span><span><span><span>#Product_Owner</span></span></span><span><span><span>#productowner</span></span></span><span><span><span>#Product</span></span></span><span><span><span>#Owner</span></span></span><br></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5 en IT ou en Marketing</span></span></span><br></p><br><p><b><i><u><span><span><span>NB :</span></span></span></u></i></b><span><span><span> Les doubles formations sont très
appréciées. Idéalement, une formation d'ingénieur en IT couplée avec une
formation en marketing</span></span></span><br></p><br><b><span><span><span>- Expérience :</span></span></span></b><span><span><span> Au moins une année probante dans un poste équivalent</span></span></span><br><br><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br><br><p><span><span><span>·</span></span></span><span><span><span>Résiste au stress ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Orientée résultats ;</span></span></span><br></p><br><p></p> </div>
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<br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>L'Agent Royal Service est un véritable ambassadeur du Fairmont La Marina Rabat-Salé. Il/Elle assure un service personnalisé, chaleureux et anticipatif, en répondant efficacement aux demandes des clients et en veillant à leur offrir une expérience d'exception.</p><br><p><strong>Principales missions :</strong></p><br><ul><li>Offrir un service professionnel, courtois et personnalisé, conforme aux standards Fairmont.</li><li>Répondre avec efficacité aux appels et aux demandes des clients.</li><li>Enregistrer et assurer le suivi des demandes des clients dans le système de gestion hôtelière (PMS).</li><li>Gérer les wake-up call, les messages et les demandes de conciergerie.</li><li>Effectuer les réservations de restaurants, d'activités et des différents services de l'hôtel.</li><li>Renseigner les clients sur les installations, les services et les expériences proposés par l'établissement.</li><li>Assurer la coordination avec les différents départements afin de garantir un suivi optimal des demandes.</li><li>Respecter les procédures opérationnelles, de sécurité et les standards de qualité Fairmont.</li></ul><br>Qualifications<br><br><ul><li>Bac+2 en Gestion Hôtelière, Tourisme ou équivalent.</li><li>Minimum 2 ans d'expérience en Réception, Royal Service, Réservations ou Service Client, idéalement en hôtellerie de luxe.</li><li>Excellente communication et sens du service client.</li><li>Capacité à gérer plusieurs demandes simultanément avec calme et efficacité.</li><li>Esprit d'équipe, sens de l'organisation et souci du détail.</li><li>Maîtrise du PMS Opera et des outils Microsoft Office.</li><li>Maîtrise obligatoire du français et l'anglais.</li><li>Disponibilité pour travailler en horaires flexibles, y compris les week-ends et jours fériés.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité & Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>
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Job : <p>Join a major player in the <strong>Distribution</strong> sector as an <strong>IT Network Maintenance Technician</strong>. Based in <strong>Casablanca</strong>, this position is a great opportunity to start your career in a dynamic and growing environment.</p><br><br><p>The main goal of this role is to ensure the proper functioning and maintenance of the company's network infrastructure, thus contributing to the smooth running of daily operations.</p><br><br><p>Your tasks will include installing, configuring, and maintaining network equipment. You will be responsible for diagnosing and resolving hardware and software issues, and providing technical support to users. On-site intervention and technological watch will also be an integral part of your responsibilities.</p><br><br><p>Mission<br>As a Maintenance Technician, you will be responsible for troubleshooting, maintaining, and installing<br>equipment or IT/office equipment parks (hardware, software, networks,<br>...), according to company management rules.<br>May advise, train, and assist users (on-site or via remote support).<br>May assemble or integrate equipment (standard or specific configurations).<br>Roles and responsibilities<br>• Perform preventive maintenance of machines and systems based on a maintenance schedule.<br>• Ensure the repair of damaged machines and equipment.<br>• Ensure the elimination of technical anomalies on broken-down equipment.<br>• Perform maintenance of electrical systems: Post-delivery/processing, distribution boards,<br>control panels, variable speed drives, and electronic starters.<br>• Report anomalies of equipment visited for Preventive Maintenance.<br>• Update equipment </p><br><br> <br> Required profile : <p>To be considered for this position, a <strong>Bac +2</strong> level of education is required, ideally in the field of <strong>IT</strong> or <strong>Electronics</strong>.</p><br><br><p>Although we are looking for an entry-level candidate, previous experience, even short (<strong>1 to 1 year</strong>), in network maintenance or IT support would be a considerable asset.</p><br><br><ul><li>Solid knowledge of network architectures (TCP/IP, routing, switching).</li><li>Proficiency in common operating systems (Windows, Linux).</li><li>Ability to diagnose and resolve technical problems.</li><li>Excellent interpersonal skills and customer service orientation.</li><li>Autonomy, rigor, and proactivity.</li></ul> <br><br> </div>
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<p>Production</p><br><br><p>Ingenierie industrielle - Ingenierie procedes assemblage</p><br><br><p>Responsable Méthodes et Moyens F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>• Superviser et coordonner les activités Méthodes, moyens industriels et bancs de test.<br>• Définir, standardiser et optimiser les processus de fabrication et de contrôle afin d'améliorer la performance industrielle.<br>• Garantir la disponibilité, la conformité et la performance des moyens industriels, bancs de test et outillages.<br>• Identifier les axes d'amélioration en matière de sécurité, qualité, coûts, délais et productivité.<br>• Assurer la gestion des évolutions produit et garantir leur applicabilité dans les dossiers de fabrication et les moyens industriels (gammes, nomenclatures, ERP, PLM, outillages, bancs de test).<br>• Piloter les besoins en investissements industriels : nouveaux équipements, upgrades, traitement d'obsolescence et modernisation des moyens.<br>• Définir les cahiers des charges techniques et piloter les consultations fournisseurs pour les nouveaux moyens industriels et bancs de test.<br>• Assurer le support technique aux équipes opérationnelles, maintenance, qualité et clients externes.<br>• Participer au traitement des problématiques techniques et des dérives process/équipements (8D, QRQC, analyses de causes).<br>• Définir et piloter les plans d'actions liés à la fiabilisation et à la sécurisation des moyens critiques.<br>• Superviser les activités de validation, qualification, calibration et maintenance des équipements industriels et bancs de test.<br>• Garantir la maîtrise documentaire des processus, standards, dossiers industriels et documentations techniques.<br>• Assurer la gestion de configuration industrielle et la cohérence documentaire des données techniques.<br>• Mettre en place et suivre les indicateurs de performance industrielle et équipements (SQCDPI, TRS, disponibilité, MTBF, taux de panne).<br>• Piloter les routines QRQC, les revues de performance et les réunions de pilotage technique.<br>• Participer à la définition du budget industriel et assurer le pilotage des investissements (CAPEX).<br>• Conduire les projets Lean Manufacturing et les actions d'amélioration continue des flux et procédés industriels.<br>• Piloter les projets de transformation digitale industrielle (ERP, PLM, MES, automatisation, supervision).<br>• Encadrer, accompagner et développer les équipes Méthodes et Moyens (organisation, compétences, polyvalence).<br>• Garantir le respect des exigences qualité, réglementaires et SSE sur l'ensemble du périmètre.<br>• Participer aux audits internes, clients et réglementaires.</p><br><br><p>• Leadership et capacité de pilotage. <br>• Forte capacité d'organisation et de priorisation. <br>• Esprit d'analyse et de synthèse. <br>• Excellente communication et aptitude à travailler en transversal. <br>• Réactivité et prise d'initiative. <br>• Orientation résultats et amélioration continue. <br>• Capacité à évoluer dans un environnement terrain et multi-interlocuteurs. <br>• Autonomie, rigueur et sens des responsabilités.</p><br><br><p>• Bonne maîtrise des méthodes industrielles et des processus de fabrication.<br>• Solide connaissance des moyens industriels, bancs de test, outillages et équipements automatisés.<br>• Maîtrise de la gestion de configuration industrielle : gammes, nomenclatures, traçabilité et cohérence documentaire.<br>• Bonne connaissance des architectures mécaniques, électriques, électroniques et pneumatiques des équipements industriels.<br>• Maîtrise des outils Lean Manufacturing et des démarches d'amélioration continue.<br>• Solides capacités d'analyse technique, de résolution de problèmes et de pilotage de projets industriels.<br>• Bonne connaissance des outils qualité et méthodologies de résolution de problèmes (8D, AMDEC, QRQC, Ishikawa).<br>• Bonne maîtrise des outils ERP, PLM, GMAO et éventuellement MES.<br>• Lecture et compréhension de plans, schémas et documents techniques.<br>• Bonne connaissance des démarches de qualification, validation et fiabilisation des équipements industriels.<br>• Capacité à piloter des projets techniques transverses et à coordonner plusieurs interfaces métiers.<br>• Expérience dans un environnement industriel exigeant, idéalement aéronautique, spatial, défense ou automobile.</p><br><br><br> </div>
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<strong>What makes us Qlik?</strong><br><span>A </span><span>Gartner® Magic Quadrant™ Leader for 15 years in a row</span><span>, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. </span><br><span>We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.</span><br><strong>The AI Systems Engineer Role</strong><br><br><span>As an AI Systems Engineer on Qlik’s AI Practice team, you will own the infrastructure, deployment, and reliability of production-grade agentic AI systems that power the next generation of intelligent automation at Qlik. Reporting to the Global Head of AI Strategy, Policy, and Governance, you will operate at the intersection of cloud infrastructure engineering and AI systems, provisioning, securing, and scaling the AWS environments that make our AI pipelines run reliably and cost-efficiently.</span><br><br><strong>What makes this role interesting?</strong><br><br><ul><li><strong>Ownership: </strong><span>You’ll own real infrastructure. This is not a role where you configure demos, you will provision, harden, and operate the AWS environments that run Qlik’s AI agents at scale.</span></li><li><strong>Frontier Stack: </strong><span>Work directly with AWS Bedrock AgentCore, a capability that most cloud engineers are only beginning to encounter. You’ll be among the first teams operationalizing it in production.</span></li><li><strong>High Impact: </strong><span>Small team, direct line to executive leadership, real decisions. You’ll shape how Qlik’s AI infrastructure evolves from the ground up.</span></li></ul><br><strong>Here’s how you’ll be making an impact:</strong><br><br><ul><li><strong>IaC and Cloud Provisioning: </strong><span>Design and maintain infrastructure-as-code (Terraform) for all AI workloads: Bedrock agents, AgentCore runtimes, Lambda functions, API Gateway endpoints, and supporting data services.</span></li><li><strong>AWS Bedrock AgentCore: </strong><span>Own deployment, configuration, and scaling of AWS Bedrock AgentCore environments, including model invocation routing, session management, and memory backends.</span></li><li><strong>Security and IAM: </strong><span>Architect secure, least-privilege IAM policies for agent runtimes, MCP integrations, cross-account access patterns, and service-to-service authentication.</span></li><li><strong>CI/CD Pipelines: </strong><span>Build and maintain CI/CD pipelines (GitHub Actions, AWS CodePipeline) for agentic workloads, covering infrastructure changes, Lambda deployments, and agent configuration updates.</span></li><li><strong>Observability and Cost Management: </strong><span>Instrument AI systems with OpenTelemetry, CloudWatch, and X-Ray. Own observability strategy: traces, metrics, cost dashboards, and alerting across agent pipelines.</span></li><li><strong>Networking: </strong><span>Manage networking topology for AI workloads: VPC design, PrivateLink, security groups, and egress controls to ensure data never leaves governed boundaries unexpectedly.</span></li><li><strong>Data Infrastructure: </strong><span>Build and operate the data infrastructure supporting agents: OpenSearch for semantic search and vector retrieval, and S3 lifecycle policies for knowledge artifact storage.</span></li><li><strong>Collaboration: </strong><span>Collaborate with AI engineers on MCP server deployments, containerized agent runtimes (ECS/Fargate), and performance tuning to hit latency and cost targets.</span></li></ul><br><strong>We’re looking for a teammate with:</strong><br><br><span>The ideal candidate will have hands-on experience owning production infrastructure, with deep proficiency across AWS and the modern cloud engineering stack:</span><br><ul><li><strong>Infrastructure as Code: </strong><span>You have strong hands-on Terraform experience. You version-control infrastructure the same way you version-control code.</span></li><li><strong>AWS Platform Depth: </strong><span>Deep AWS experience across Bedrock (model invocation, agents), Lambda, API Gateway, ECS/Fargate, App Runner, IAM, VPC, S3, CloudWatch, and X-Ray. Bedrock AgentCore exposure is a strong plus.</span></li><li><strong>Security Mindset: </strong><span>You understand the AWS IAM model deeply: roles, policies, SCPs, permission boundaries, and cross-account trust. You instinctively scope to least privilege.</span></li><li><strong>CI/CD: </strong><span>You build pipelines that deploy infrastructure and application code reliably. GitHub Actions, CodePipeline, or equivalent. You know how to roll back safely.</span></li><li><strong>Observability: </strong><span>Experience with OpenTelemetry, CloudWatch Logs Insights, and distributed tracing. You care about visibility into what AI systems are actually doing and what they cost.</span></li><li><strong>Python: </strong><span>Comfortable with Python for scripting, Lambda functions, and lightweight automation. You don’t need to be an ML engineer, but you can read and modify agent code.</span></li><li><strong>Containers: </strong><span>Comfortable with containerized workloads (Docker, ECS, Fargate, App Runner). Experience running long-running agent processes or streaming inference endpoints is a plus.</span></li><li><strong>Data Infrastructure: </strong><span>You understand vector search infrastructure and are comfortable operating OpenSearch clusters for semantic retrieval. Experience with RAG pipeline data stores preferred.</span></li></ul><br><span>Beyond technical skills, we’re looking for someone who brings:</span><br><ul><li><strong>Ownership: </strong><span>You close the loop. You don’t just provision infrastructure, you monitor it, cost-optimize it, and improve it without being asked.</span></li><li><strong>Comfort with Ambiguity: </strong><span>AI infrastructure is still being invented. You are energized by ambiguity and comfortable writing the runbook that didn’t exist before you joined.</span></li><li><strong>Communication: </strong><span>Able to explain an IAM boundary decision or a rate-limiting architecture to an AI engineer or a business stakeholder equally well.</span></li><li><strong>Security and Governance Mindset: </strong><span>You think about what happens when things fail, when costs spike, when an agent calls an endpoint it shouldn’t. You build guardrails proactively.</span></li></ul><br><strong>The location for this role is:</strong><br><span>King of Prussia, PA</span><br><span>Boston, MA</span><br><span>Hybrid: #LI-Hybrid</span><br><strong>Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!</strong><br><strong>More about Qlik and who we are:</strong><br><span>Find out more about ‘Life at Qlik’ on social: </span>Instagram, LinkedIn, YouTube<span>, and </span>X/Twitter<span>, and to see all other opportunities to join us and our values, check out our </span>Careers Page.<br><strong>What else do we offer?</strong><br><ul><li><span>Named in Newsweek’s ‘Americas Greatest Workplaces 2025’: </span>https://rankings.newsweek.com/americas-greatest-workplaces-2025.</li><li><span>Genuine career progression pathways and mentoring programs.</span></li><li><span>Culture of innovation, technology, collaboration, and openness.</span></li><li><span>Flexible, diverse, and international work environment.</span></li></ul><br><span>Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our </span>Corporate Responsibility Employee Programs.<br><strong>Salary and Benefits:</strong><span> The anticipated base salary range for this role is $100,000 to $125,000 USD. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.</span><br><span>This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.</span><br><strong>Application Window:</strong><span> The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled.</span><br><strong>For positions in Massachusetts:</strong><span> It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.</span><br><span>Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.</span><br><span>Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.</span><br><span>If you need assistance applying for a role due to a disability, please submit your request via email to </span>accessibilityta@qlik.com. <span>Any information you provide will be treated according to Qlik’s</span> Recruitment Privacy Notice<span>. Qlik may only respond to emails related to accommodation requests.</span><br>Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact accessibilityta@qlik.com.<br><span>Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.</span><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Technical Customer Advisor As a Technical Customer Advisor, you will play an essential role by:</p><p>Responding to customer requests with precision: Handle incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.</p><p>Resolving technical problems effectively: Analyze customer needs, identify appropriate solutions, and guide users in resolving their problems.</p><p>Demonstrating advanced technical aptitude: Use your skills to understand and resolve complex situations, while adopting the tools and technologies made available.</p><p>What we offer you At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:</p><p>Attractive remuneration with additional bonuses: Language bonus dedicated to our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Eid al-Adha bonus.</p><p>Exceptional social benefits: Advantageous health insurance and complementary retirement plan after one year. Flexible hours with the possibility of teleworking after an integration period. Free access to our gym. Transport provided to allow you to get to your workplace safely and without logistical constraints. Continuous training to develop your skills and acquire new knowledge adapted to the position.</p><p>A dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.</p><p>The profile of our Game-Changers We are looking for talents who:</p><p>Perfectly master French and English, both written and spoken.</p><p>Possess excellent communication skills: Are clear, pedagogical, and patient, with the ability to explain technical solutions in an accessible way.</p><p>Demonstrate solid technical skills: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.</p><p>Adopt a structured and proactive approach: Are organized, autonomous, and capable of effectively managing priorities, even under pressure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Perfectly master French and English, both written and spoken.</li><li>Possess excellent communication skills: Are clear, pedagogical, and patient, with the ability to explain technical solutions in an accessible way.</li><li>Demonstrate solid technical skills: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.</li><li>Adopt a structured and proactive approach: Are organized, autonomous, and capable of effectively managing priorities, even under pressure.</li></ul><p></p></section>
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<p><span><strong>AXA ASSURANCE MAROC</strong> recrute pour le compte de sa Direction <strong>Business Développement Commercial Lines Afrique Atlantique</strong> un/une <strong>Gestionnaire Administratif</strong> en Contrat à Durée Déterminée. </span></p><br><p><span><strong>Mission du poste :</strong></span></p><br><p>Le Gestionnaire Administratif a pour rôle d’assurer l’organisation et le traitement d’activités administratives ou techniques au sein du réseau, pour contribuer à son bon fonctionnement ou à celui d’autres entités. Positionné en support aux membres de son service sur des opérations administratives ou techniques, il peut être également amené à faciliter la coordination entre différents intervenants et/ou différents services.</p><br><p><strong><span>Activités du poste :</span></strong></p><br><p>Le Gestionnaire Administratif exerce tout ou une partie des activités principales suivantes :</p><br><p>Pour assurer le suivi administratif de son domaine d’activités :</p><br><ul><li>Traiter des dossiers spécialisés sur le domaine, et s’assurer qu’ils sont complets et exacts ;</li><li>Gérer administrativement les demandes et courriers reçus de la Direction : réceptionner, vérifier, enregistrer, numériser et affecter aux entités concernées ;</li><li>Collecter et exploiter les informations nécessaires, pouvant provenir de sources différentes ;</li><li>Assurer le traitement, l’argumentation et le suivi des échanges sortants (courriers, emails, documents, etc.)</li><li>Traiter avec des intervenants extérieurs (prestataires, fournisseurs, intermédiaires...) pour régler des problèmes de nature administrative selon des procédures définies ;</li><li>Faire l’inventaire, classer et archiver les documents ;</li><li>Coordonner et gérer les tâches administratives transverses ;</li><li>Effectuer le reporting périodique de l’activité ;</li><li>Proposer à sa hiérarchie des améliorations et des adaptations de l’ensemble normatif procédural ;</li><li>Veiller à l’intérêt de AXA Assurance Maroc dans le respect des standards, de la conformité, de la réglementation, etc.</li></ul><p>Par ailleurs et selon le type d’organisation de son service :</p><br><ul><li>Participer à la réalisation de cahiers de procédures ou de livrets d’instructions pour les utilisateurs ;</li><li>Organiser la logistique de réunions (plannings, retenues de salles, ...) ;</li><li>Rédiger et envoyer des convocations, (réunions extérieures, sessions de formation, ...).</li><li>Procéder à certaines commandes (fournitures, prestataires, billets de voyage, ...) dans le cadre des procédures établies.</li></ul><p><span><strong>Compétences requises :</strong></span></p><br><ul><li>Connaître l’organisation et le rôle de son service et des services annexes, ainsi que les circuits administratifs qui y sont associés</li><li>Connaître les normes, procédures et règles applicables à son domaine d’activités ;</li><li>Savoir effectuer des tris et des classements sans contrôle immédiat mais dans le cadre d’une nomenclature prédéterminée ;</li><li>Savoir utiliser un ordinateur, les logiciels concernant son domaine d’activités, les différents canaux de communication clients ;</li><li>Sens de l'organisation et du détail ;</li><li>Aisance relationnelle, facilité de contact ;</li><li>Ecoute active, empathie, travail en équipe ;</li><li>Respect des règles et procédures ; </li></ul><p><span>Profil recherché :</span></p><br><ul><li>De formation supérieure Bac+2 ou 3 d’une école de gestion ou Université en gestion ou équivalen.</li><li>Une première expérience dans une fonction similaire est souhaitée.</li></ul><p><span><strong>Informations sur le contrat :</strong></span></p><br><p><span>Type de contrat : CDD</span></p><br><p><span>Durée : 6 mois</span></p><br><p><span>Si le descriptif correspond à votre profil et motivations professionnelles, merci de nous faire parvenir votre CV via notre plateforme de recrutement.</span></p><br><p><span>Pourquoi rejoindre AXA Assurance Maroc ?</span></p><br><p><span>AXA est un des leaders de l’assurance et de la gestion d’actifs à travers le monde.</span></p><br><p><span>Nous aidons nos 108 millions de clients à traverser les petites et grandes difficultés de la vie.</span></p><br><p><span>Rejoindre AXA Assurance Maroc, c’est aussi :</span></p><br><p><span>Accéder à des opportunités de développement professionnel et de formation continue ;</span></p><br><p><span>Évoluer dans une culture d’entreprise basée sur l’agilité, la performance individuelle et collective, la collaboration et l’éthique ;</span></p><br><p><span>Intégrer un environnement inclusif et diversifié où chacun peut s’épanouir.</span></p><br><p><span>Tous nos emplois sont ouverts aux personnes en situation de handicap.</span></p><br> </div>
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<b>Position:</b>Trade Compliance Specialist II<br><b>Job Description:</b><p>Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.</p><br><br><br><p>A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.</p><br><br><br><p><b>What You Will Be Doing:</b></p><br><br><ul><li><p><span>This position ensures compliance with applicable regional, local, and U.S. Import laws and regulations concerning the movement of goods and services across borders</span></p><br><br></li><li><p><span>The role provides import and export clearance support for inbound and outbound shipments and may direct external freight forwarders, brokers, and couriers and internal shipping/transportation staff on clearance instructions.</span></p><br><br></li><li><p><span>Provide analysis & regulatory guidance to stakeholders on current tariff protocols including Sec 232, metals and semiconductors. Advise on preferential warehousing and trade agreement programs, and country specific regulations</span></p><br><br></li><li><p><span>Manage metrics reporting process, including analysis of data and recommendations to management. Participate in broker QBRs. </span></p><br><br></li><li><p>The position acts as a liaison among several internal groups across Arrow businesses such as IT, legal, sales, logistics, asset management, operations and others in an effort to ensure proper adherence to trade management and trade control laws and regulations.</p><br><br></li><li><p><span>Support and implement solutions, including CBP rulings, audit and post summary corrections.</span></p><br><br></li><li><p><span>Update and maintain written procedures and policies (SOP) for service providers to comply with internal and external customer requirements and expectations. </span></p><br><br></li><li><p>Maintain operational processes to ensure an efficient and productive workflow.</p><br><br></li><li><p>Cross-functional support among teams within the organization.</p><br><br></li><li><p>Performs support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in operational compliance processes and procedures.</p><br><br></li></ul><br><p><b>What We Are Looking For:</b></p><br><br><ul><li><p><span>Proven experience in international trade with emphasis on US Customs import compliance. </span></p><br><br></li><li><p><span>Working knowledge of US Import Regulations, CFR 19</span></p></li></ul></div>
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<p>Performance et support</p><br><br><p>Moyens generaux - Management moyens generaux</p><br><br><p>Ingénieur Maintenance des Moyens Généraux F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Au cœur du département MI-MG-SSE de Safran Aircraft Engine Services Casablanca (SAESC), vous occupez une fonction stratégique de pilote opérationnel. Vous êtes le garant ultime de la performance, de la fiabilité et de la pérennité des infrastructures de l'usine.<br>Votre mission consiste à maximiser la disponibilité opérationnelle des installations (Facilities). Véritable pivot de la continuité de service, vous assurez une gestion rigoureuse des interfaces techniques et contractuelles avec l'ensemble des sous-traitants. Vous placez impérativement la sécurité des intervenants et la protection de l'environnement comme socles de chaque action entreprise.<br>• Techniciens Moyens Généraux.<br>• Personnel prestataire et des sous-traitants <br>Missions :<br>• Définir et déployer la politique de maintenance (préventive, corrective et prédictive) pour maximiser la performance des infrastructures de l'usine.<br>• Superviser l'exécution terrain des pestations : Garantir la qualité des interventions et le respect des délais.<br>• Gestion des investissements : Contribuer activement au choix et à l'intégration des nouvelles infrastructures<br>• Monitoring de l'activité : Suivre les indicateurs de performance et assurer les reporting <br>• Analyser les défaillances, proposer des plans d'amélioration et piloter les rituels QRQC Maintenance Moyens Généraux<br>• Piloter l'outil de gestion de maintenance assistée par ordinateur pour structurer le planning et l'historique des interventions.<br>• Animer, former et évaluer votre équipe pour accompagner la montée en puissance technique de l'entité.<br>• Piloter le budget, gérer le stock de pièces de rechange et coordonner les relations avec les constructeurs et sous-traitants.<br>• Veiller au respect strict des normes de Santé, Sécurité et Environnement au sein de votre périmètre.</p><br><br><p>• Minimum 3 ans en management opérationnel d'équipes de maintenance, idéalement dans un environnement industriel exigeant (Aéronautique, Automobile, Énergie).<br>• Solides connaissances en <br> Génie Électrique : Maîtrise approfondie des réseaux de Distribution Haute Tension (HTA/HTB) et Basse Tension (BT). Supervision des architectures TGBT, des onduleurs et de la continuité de service via les groupes électrogènes.<br> Génie Climatique (CVC / HVAC) : Pilotage des systèmes de traitement d'air, groupes froids et régulation thermique pour garantir les conditions environnementales strictes des ateliers de production.<br> Fluides & Air Comprimé : Gestion de la production et de la distribution d'air comprimé industriel, des réseaux d'eau (potable, industrielle) et des systèmes de pompage.<br> Systèmes de Sécurité Incendie (SSI) : Expertise opérationnelle sur les réseaux Sprinkler (postes de contrôle), les systèmes d'extinction automatique (gaz/mousse) et le maintien en conformité des centrales incendie.<br>• Capacité à fédérer, à décider dans l'urgence et à porter une vision orientée "Client Interne".<br>• Excellente capacité d'analyse, réactivité face aux aléas et aisance relationnelle à tous les niveaux hiérarchiques.<br>• Maîtrise impérative du Français et de l'Anglais </p><br><br><br> </div>
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<b>Job Purpose</b> <br><p><span><span><span>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.</span></span></span></p><br><br><br><p><span><span><span>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></p><br><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</span></span></span></span></span></li></ol><br>.
<br><ol><li><span><span><span><span><span>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools; proficient in Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Fluent in English, Frensh & Arabic Languages .</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation.</span></span></span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills.</span></span></span></span></span></li><li><span><span><span><span><span>Cost-oriented, possesses effective persuasive and problem-solving skills.</span></span></span></span></span></li><li><span><span><span><span><span>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ needs and directing them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>
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<span>Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> About the Role Our client is a leading industrial technology and engineering organization specializing in warehouse automation, logistics optimization, and digital supply chain solutions.<br> Their teams design, deploy, and support software platforms that control and optimize complex warehouse operations for customers across multiple industries.<br> We are looking for an Application Support Engineer to help maintain and support Warehouse Control Systems (WCS) deployed in production environments.<br> This role combines technical support, troubleshooting, incident management, software maintenance, and customer interaction.<br> The ideal candidate enjoys solving technical issues, working directly with users, and ensuring mission-critical logistics systems operate reliably.<br> CONTRACT: Permanent (CDI) LOCATION: Oullins/Lyon area, France (Hybrid) PROCESS: 3 client interviews NOTE: The client is open to sponsoring the visa and relocation Key Responsibilities Serve as the primary contact for customers requiring application support Manage support tickets and ensure compliance with SLA commitments Investigate, diagnose, and resolve software and system incidents Perform remote troubleshooting and technical interventions Implement corrective actions and temporary workarounds when needed Collaborate with development and technical teams on complex issues Maintain accurate documentation of incidents and resolutions Coordinate on-site interventions when remote support is insufficient Perform preventive maintenance and system audits at customer locations Contribute to improving technical documentation and knowledge bases 3+ years of experience in application support , software maintenance, or technical support roles Strong knowledge of SQL and relational databases Experience with C# , C++ , or object-oriented programming environments Experience troubleshooting software applications in production environments Understanding of Windows-based application ecosystems Ability to analyze incidents and identify root causes Fluent French (written and spoken) Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Clinical Education Manager - Healthcare , and you will actively participate in the satisfaction of our customers and users , based in Casablanca, Morocco. Your role: You will act as main customers contact regarding Application and Education topics, and you will take all necessary actions to ensure high customer satisfaction results including acting as first point of escalation You will establish and maintain contact with customers and internal stakeholders to provide technical and business support You will use your in-depth knowledge and your analytical thinking to execute superior strategy, by addressing processes, setting new parameters, and being source of ideas You will manage direct reports, ensuring the team members have the right competences mix and mindset to provide world-class service to our customers. You will also ensure the staffing and performance development of the team You will be directly responsible on Application/Education P&L and Education Revenue driving You will manage and ensure a high level of performance by application department by monitoring all relevant KPIs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your qualifications: - Bachelor s degree in engineering or equivalent - Minimum of 8 years' total experience, including at least 3 years' significant experience in field team management of direct reports with customers facing responsibilities. Management of field teams in at least two different sectors. - Advanced leadership and interpersonal skills, with the capacity to motivate, develop, and manage team performance. - Customer-oriented and have a strong understanding of customer services requirements and best practices. - Excellent interpersonal skills with strong ability to manage customer relationships, ensuring high satisfaction. - In-depth knowledge of P&L management, with the ability to drive Education-related revenue and ensure financial performance. - Ability to swiftly adapt to new situations. - Proven analytical skills with ability to identify and resolve problems. -Capacity to handle conflicts effectively. - Strong oral and written communication skills. - Fluent in Arabic, French and English.</p><p></p></section>
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Company culture : <p><strong>Cosumar</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where human relationships, teamwork and employee support play an important role. This collaborative approach is reinforced by a strong <strong>organizational</strong> dimension, ensuring rigor, efficiency and process reliability. The company also values <strong>performance</strong> and goal achievement, while maintaining openness to <strong>innovation</strong> and continuous improvement. This balance fosters a structured, people-oriented and progress-driven work environment.
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<br> Job : <p>Join a dynamic company in the <strong>agri-food</strong> sector and bring your expertise as a <strong>Laboratory Technician</strong> to our establishment located in <strong>Ksar El Kébir</strong>. This is a unique opportunity to grow in a stimulating environment.</p><br><br><p>Your role will be to ensure laboratory analyses are carried out and results are communicated on time.</p><br><br><p>Your main tasks will include:</p><br><br><p>• Between campaigns:<br>• Perform inventory of laboratory chemicals and equipment<br>• Define the need for equipment and chemicals necessary for the campaign and prepare special purchase orders (CPS)<br>• Prepare solutions of chemicals needed for analyses<br>• Assist with the annual calibration of measuring instruments by external companies<br>During campaign:<br>Perform sampling of operating products according to the laboratory control plan<br>• Perform necessary analyses, display results for users, and report anomalies<br>• Document the daily analysis reports<br>• Verify and monitor corrective actions taken by operators<br>• Monitor the proper functioning of laboratory measuring instruments by checking and taking action accordingly•<br>Participate in the preparation of the daily summary<br>Packaging:<br>• Check maturation (for molded products)<br>• Check the quality of finished products before release<br>• Establish the daily status of the packaging sector<br>Reception control:<br>• Check the conformity of chemicals, energy products, and packaging materials upon reception<br>Prevent QHSE risks in carrying out your activities:<br>• Ensure compliance with the requirements of the ISO 17025 standard Contract farmers<br>• Participate in risk identification in your area<br>• Observe prescribed precautions and protections<br>• Apply QSE standards in every action<br>Participate in continuous improvement projects:<br>• Propose improvement actions to the hierarchical manager for validation and implement validated actions<br> </p><br><br> <br> <br> Required profile : <p>You have a Bac+2/3 level education in process engineering, chemistry, biology, agri-food technology.</p><br><br><p>Experience as an intern in a similar role is required, ideally in the agri-food sector or heavy industry.</p><br><br><p>If you see yourself in this profile and are ready to take on this challenge, do not hesitate to apply quickly using the button "Send my CV to the recruiter" below.</p><br><br> <br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms. </li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. </li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan. </li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer: </b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>
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Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br>
Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br>
This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br>
<strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry.
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<br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To act as the main contact for customers/Agents/GSAs regarding questions about products and services, complaints, flight alerts, and disruptions across the entire network.</p><br><br><p>Helps monitor systems, finds and solves problems, and supports action plans to increase sales and improve customer experience, making sure productivity meets set goals and follows company policies and procedures.</p><br><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Acts as the first contact for customers/travel agents/GSAs for questions, information, different types of requests, complaints, etc., ensuring all communication and information shared follow Company standards.</li><li>Supports the Contact Center teams by answering questions from different channels like: calls, website, email, social media, online chat, and messaging apps.</li><li>Understands customers'/travel agents' needs and guides them correctly, ensuring their issues are resolved quickly and satisfactorily. Follows up with customers/travel agents and internal departments as needed.</li><li>Provides correct information about products and services, including policies, tickets, reservations, extra services, and onboard products and services.</li><li>Helps handle special class bookings for FAM trips, barter tickets, incentives, and complimentary tickets according to agreed policies and procedures. Works with all involved parties to get necessary approvals.</li><li>Supports travel agents with system-related matters, including activating/deactivating accounts, creating users, resetting passwords, etc. Works with relevant parties and reports any issues when needed.</li><li>Helps handle cases of delayed, cancelled, or disrupted flights in a timely and professional manner regarding connection inquiries, availability of alternative flights, and hotel accommodation for long layovers. Coordinates with Operations/Dispatch for necessary changes and approvals.</li><li>Helps send flight disruption alerts and notifications to customers and all involved parties using SMS and email alerts. Fixes misconnections in case of cancellations, delays, and early departures by coordinating with Operations/Transfer Desk.</li><li>Builds/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.</li><li>Stays updated with market trends in sales and customer service. Conducts customer surveys as needed and suggests improvements to boost performance and enhance customer experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager. </li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent; Bachelor's degree in a related field is preferred.</li><li>Can use technology systems and tools; skilled in Microsoft Office.</li><li>Fluent in English, French & Arabic Languages.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>2+ years of related work experience in a similar customer service or support role in any service industry, preferably in aviation.</li><li>Has effective communication skills.</li><li>Is cost-aware, has effective persuasion and problem-solving skills.</li><li>Uses technical expertise and interpersonal skills to carry out new initiatives and achieve goals.</li><li>Can understand customer needs and guide them to the right channel.</li><li>Can identify problems and react quickly to different situations like angry customers, complaints, and special requests.</li><li>Able to work long hours and under pressure.</li><li>Shows the ability to contribute and successfully achieve business strategy and set KPIs.</li></ul> <br><br> </div>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong>Overview: </strong></p><br><p>Are you an experienced histology professional with a passion for leadership, operational excellence, and scientific innovation? We are seeking a dynamic and highly motivated Histology scientist to lead our histopathology team and manage the overall laboratory operations within the Functional Immunology and Innovative Technology Group. In this senior role, you will oversee the day-to-day management of a skilled histotechnology team, ensuring the highest standards of quality, efficiency, and regulatory compliance in support of immunology drug discovery programs. Your responsibilities will span from histotechnology laboratory work, team leadership, workflow optimization, resource planning, quality management systems, and cross-functional collaboration with pathologists, scientists, and study directors. You will serve as the primary technical and operational authority for the lab, championing a culture of continuous improvement, scientific rigor, and professional development. If you thrive in a fast-paced, multidisciplinary research environment and are ready to lead a high-performing team at the forefront of translational science, we encourage you to apply.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Histotechnology: </strong>Participate in the accessioning, grossing, embedding, processing of traditional histological tissue samples as well as novel complex in vitro model samples.</p><br><p><strong>Team Leadership & Personnel Management</strong>: Directly supervise, mentor, and develop a team of histotechnologists and laboratory technicians. Conduct performance evaluations, establish individual development plans, oversee scheduling and workload allocation, and foster a collaborative, inclusive, and psychologically safe team culture.</p><br><p><strong>Workflow Oversight & Operational Management</strong>: Plan, coordinate, and prioritize laboratory workflows to ensure timely delivery of histological services in support of drug discovery and translational research programs. Monitor laboratory capacity and adjust resource allocation as needed to meet project milestones and organizational objectives. Be the point of contact for troubleshooting the newly implemented laboratory management information system employed in the laboratory (SampleManger).</p><br><p><strong>Quality Assurance & Regulatory Compliance</strong>: Establish, maintain, and continuously improve quality management systems, including SOPs, quality control protocols, and laboratory metrics.</p><br><p><strong>Resource & Budget Management</strong>: Oversee procurement, maintenance, and qualification of laboratory equipment, reagents, and consumables.</p><br><p><strong>Training & Mentorship</strong>: Provide technical training in histological techniques including tissue trimming, processing, embedding, FFPE and cryosectioning, routine and special staining, and advanced molecular tissue-based assays.</p><br><p><strong>Laboratory Safety</strong>: Enforce safe handling of hazardous chemicals, biological specimens, and sharp instruments. Lead incident investigations, and corrective action implementation in compliance with EHS policies.</p><br><p><strong>Cross-Functional Collaboration & Scientific Support</strong>: Partner with pathologists, research scientists, and program managers to understand project needs and deliver tailored histological solutions.</p><br><p><strong>Continuous Improvement & Innovation</strong>: Identify and implement improvements to existing workflows, technologies, and methodologies. Evaluate and qualify new platforms and reagents, and champion the adoption of emerging histological and digital pathology technologies aligned with the group's scientific strategy.</p><br><br>Qualifications<br><br><p><strong>Basic Qualifications</strong>:</p><br><p>BS or equivalent education with typically 7 or more years of experience</p><br><p>MS or equivalent education with typically 5 or more years of experience</p><br><p>Demonstrated experience in histotechnology science, managing laboratory personnel, including performance management, scheduling, and staff development</p><br><p><strong>Preferred Qualifications</strong>:</p><br><p>Histotechnologist (HTL) or Histotechnician (HT) certification (ASCP) required; HT/HTL (ASCP) in good standing preferred</p><br><p>Comprehensive technical proficiency in tissue grossing, FFPE and OCT processing, embedding, sectioning, routine H&E, and special histochemical staining</p><br><p>Experience developing, validating, and implementing standard operating procedures (SOPs), quality control programs, and regulatory/compliance frameworks (e.g., GLP, ISO)</p><br><p>Familiarity with advanced molecular histology platforms (e.g., spatial transcriptomics) and laboratory information management systems (LIMS) such as Sample Manager or equivalent</p><br><p><strong>Other Desirable Attributes:</strong></p><br><p>Proven leadership and people management skills with an ability to motivate, mentor, and develop a high-performing technical team</p><br><p>Strong organizational skills with exceptional attention to detail and the ability to manage competing priorities in a deadline-driven environment</p><br><p>Demonstrated commitment to laboratory safety, regulatory compliance, and adherence to institutional policies and documentation standards</p><br><p>Effective communicator with the ability to collaborate cross-functionally with pathologists, scientists, operations, and senior leadership</p><br><p>Strategic thinker with a continuous improvement mindset and the ability to drive process optimization and innovation initiatives</p><br><p>Consistent track record of delivering high-quality, reproducible results within resource and timeline constraints</p><br><p>Excellent oral and written communication skills, including experience preparing technical reports, and presentations</p><br><p>Independent, analytical, and solutions-oriented with a demonstrated ability to navigate ambiguity and drive decisions in a complex research environment</p><br><p>Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, OneNote) and laboratory data management tools</p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our short-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>