UI developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>AXA ASSURANCE MAROC</strong> recrute pour le compte de sa Direction <strong>Business Développement Commercial Lines Afrique Atlantique</strong> un/une <strong>Gestionnaire Administratif</strong> en Contrat à Durée Déterminée.&nbsp;</span></p><br><p><span><strong>Mission du poste :</strong></span></p><br><p>Le Gestionnaire Administratif a pour rôle d’assurer l’organisation et le traitement d’activités administratives ou techniques au sein du réseau, pour contribuer à son bon fonctionnement ou à celui d’autres entités. Positionné en support aux membres de son service sur des opérations administratives ou techniques, il peut être également amené à faciliter la coordination entre différents intervenants et/ou différents services.</p><br><p><strong><span>Activités du poste :</span></strong></p><br><p>Le Gestionnaire Administratif exerce tout ou une partie des activités principales suivantes :</p><br><p>Pour assurer le suivi administratif de son domaine d’activités :</p><br><ul><li>Traiter des dossiers spécialisés sur le domaine, et s’assurer qu’ils sont complets et exacts ;</li><li>Gérer administrativement les demandes et courriers reçus de la Direction : réceptionner, vérifier, enregistrer, numériser et affecter aux entités concernées ;</li><li>Collecter et exploiter les informations nécessaires, pouvant provenir de sources différentes ;</li><li>Assurer le traitement, l’argumentation et le suivi des échanges sortants (courriers, emails, documents, etc.)</li><li>Traiter avec des intervenants extérieurs (prestataires, fournisseurs, intermédiaires...) pour régler des problèmes de nature administrative selon des procédures définies ;</li><li>Faire l’inventaire, classer et archiver les documents ;</li><li>Coordonner et gérer les tâches administratives transverses ;</li><li>Effectuer le reporting périodique de l’activité ;</li><li>Proposer à sa hiérarchie des améliorations et des adaptations de l’ensemble normatif procédural ;</li><li>Veiller à l’intérêt de AXA Assurance Maroc dans le respect des standards, de la conformité, de la réglementation, etc.</li></ul><p>Par ailleurs et selon le type d’organisation de son service :</p><br><ul><li>Participer à la réalisation de cahiers de procédures ou de livrets d’instructions pour les utilisateurs ;</li><li>Organiser la logistique de réunions (plannings, retenues de salles, ...) ;</li><li>Rédiger et envoyer des convocations, (réunions extérieures, sessions de formation, ...).</li><li>Procéder à certaines commandes (fournitures, prestataires, billets de voyage, ...) dans le cadre des procédures établies.</li></ul><p><span><strong>Compétences requises :</strong></span></p><br><ul><li>Connaître l’organisation et le rôle de son service et des services annexes, ainsi que les circuits administratifs qui y sont associés</li><li>Connaître les normes, procédures et règles applicables à son domaine d’activités ;</li><li>Savoir effectuer des tris et des classements sans contrôle immédiat mais dans le cadre d’une nomenclature prédéterminée ;</li><li>Savoir utiliser un ordinateur, les logiciels concernant son domaine d’activités, les différents canaux de communication clients ;</li><li>Sens de l'organisation et du détail ;</li><li>Aisance relationnelle, facilité de contact ;</li><li>Ecoute active, empathie, travail en équipe ;</li><li>Respect des règles et procédures ; </li></ul><p><span>Profil recherché :</span></p><br><ul><li>De formation supérieure Bac+2 ou 3 d’une école de gestion ou Université en gestion ou équivalen.</li><li>Une première expérience dans une fonction similaire est souhaitée.</li></ul><p><span><strong>Informations sur le contrat :</strong></span></p><br><p><span>Type de contrat : CDD</span></p><br><p><span>Durée : 6 mois</span></p><br><p><span>Si le descriptif correspond à votre profil et motivations professionnelles, merci de nous faire parvenir votre CV via notre plateforme de recrutement.</span></p><br><p><span>Pourquoi rejoindre AXA Assurance Maroc ?</span></p><br><p><span>AXA est un des leaders de l’assurance et de la gestion d’actifs à travers le monde.</span></p><br><p><span>Nous aidons nos 108 millions de clients à traverser les petites et grandes difficultés de la vie.</span></p><br><p><span>Rejoindre AXA Assurance Maroc, c’est aussi :</span></p><br><p><span>Accéder à des opportunités de développement professionnel et de formation continue ;</span></p><br><p><span>Évoluer dans une culture d’entreprise basée sur l’agilité, la performance individuelle et collective, la collaboration et l’éthique ;</span></p><br><p><span>Intégrer un environnement inclusif et diversifié où chacun peut s’épanouir.</span></p><br><p><span>Tous nos emplois sont ouverts aux personnes en situation de handicap.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Trade Compliance Specialist II<br><b>Job Description:</b><p>Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.</p><br><br><br><p>A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.</p><br><br><br><p><b>What You Will Be Doing:</b></p><br><br><ul><li><p><span>This position ensures compliance with applicable regional, local, and U.S. Import laws and regulations concerning the movement of goods and services across borders</span></p><br><br></li><li><p><span>The role provides import and export clearance support for inbound and outbound shipments and may direct external freight forwarders, brokers, and couriers and internal shipping/transportation staff on clearance instructions.</span></p><br><br></li><li><p><span>Provide analysis &amp; regulatory guidance to stakeholders on current tariff protocols including Sec 232, metals and semiconductors.&nbsp; Advise on preferential warehousing and trade agreement programs, and country specific regulations</span></p><br><br></li><li><p><span>Manage metrics reporting process, including analysis of data and recommendations to management.&nbsp;&nbsp;&nbsp; Participate in broker QBRs. </span></p><br><br></li><li><p>The position acts as a liaison among several internal groups across Arrow businesses such as IT, legal, sales, logistics, asset management, operations and others in an effort to ensure proper adherence to trade management and trade control laws and regulations.</p><br><br></li><li><p><span>Support and implement solutions, including CBP rulings, audit and post summary corrections.</span></p><br><br></li><li><p><span>Update and maintain written procedures and policies (SOP) for service providers to comply with internal and external customer requirements and expectations. </span></p><br><br></li><li><p>Maintain operational processes to ensure an efficient and productive workflow.</p><br><br></li><li><p>Cross-functional support among teams within the organization.</p><br><br></li><li><p>Performs support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in operational compliance processes and procedures.</p><br><br></li></ul><br><p><b>What We Are Looking For:</b></p><br><br><ul><li><p><span>Proven experience in international trade with emphasis on US Customs import&nbsp;compliance.&nbsp; </span></p><br><br></li><li><p><span>Working knowledge of US Import Regulations, CFR 19</span></p></li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Moyens generaux - Management moyens generaux</p><br><br><p>Ingénieur Maintenance des Moyens Généraux F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au cœur du département MI-MG-SSE de Safran Aircraft Engine Services Casablanca (SAESC), vous occupez une fonction stratégique de pilote opérationnel. Vous êtes le garant ultime de la performance, de la fiabilité et de la pérennité des infrastructures de l'usine.<br>Votre mission consiste à maximiser la disponibilité opérationnelle des installations (Facilities). Véritable pivot de la continuité de service, vous assurez une gestion rigoureuse des interfaces techniques et contractuelles avec l'ensemble des sous-traitants. Vous placez impérativement la sécurité des intervenants et la protection de l'environnement comme socles de chaque action entreprise.<br>• Techniciens Moyens Généraux.<br>• Personnel prestataire et des sous-traitants <br>Missions :<br>• Définir et déployer la politique de maintenance (préventive, corrective et prédictive) pour maximiser la performance des infrastructures de l'usine.<br>• Superviser l'exécution terrain des pestations : Garantir la qualité des interventions et le respect des délais.<br>• Gestion des investissements : Contribuer activement au choix et à l'intégration des nouvelles infrastructures<br>• Monitoring de l'activité : Suivre les indicateurs de performance et assurer les reporting <br>• Analyser les défaillances, proposer des plans d'amélioration et piloter les rituels QRQC Maintenance Moyens Généraux<br>• Piloter l'outil de gestion de maintenance assistée par ordinateur pour structurer le planning et l'historique des interventions.<br>• Animer, former et évaluer votre équipe pour accompagner la montée en puissance technique de l'entité.<br>• Piloter le budget, gérer le stock de pièces de rechange et coordonner les relations avec les constructeurs et sous-traitants.<br>• Veiller au respect strict des normes de Santé, Sécurité et Environnement au sein de votre périmètre.</p><br><br><p>• Minimum 3 ans en management opérationnel d'équipes de maintenance, idéalement dans un environnement industriel exigeant (Aéronautique, Automobile, Énergie).<br>• Solides connaissances en <br> Génie Électrique : Maîtrise approfondie des réseaux de Distribution Haute Tension (HTA/HTB) et Basse Tension (BT). Supervision des architectures TGBT, des onduleurs et de la continuité de service via les groupes électrogènes.<br> Génie Climatique (CVC / HVAC) : Pilotage des systèmes de traitement d'air, groupes froids et régulation thermique pour garantir les conditions environnementales strictes des ateliers de production.<br> Fluides &amp; Air Comprimé : Gestion de la production et de la distribution d'air comprimé industriel, des réseaux d'eau (potable, industrielle) et des systèmes de pompage.<br> Systèmes de Sécurité Incendie (SSI) : Expertise opérationnelle sur les réseaux Sprinkler (postes de contrôle), les systèmes d'extinction automatique (gaz/mousse) et le maintien en conformité des centrales incendie.<br>• Capacité à fédérer, à décider dans l'urgence et à porter une vision orientée "Client Interne".<br>• Excellente capacité d'analyse, réactivité face aux aléas et aisance relationnelle à tous les niveaux hiérarchiques.<br>• Maîtrise impérative du Français et de l'Anglais </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.</span></span></span></p><br><br><br><p><span><span><span>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></p><br><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</span></span></span></span></span></li></ol><br>. <br><ol><li><span><span><span><span><span>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools; proficient in Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Fluent in English, Frensh &amp; Arabic Languages .</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation.</span></span></span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills.</span></span></span></span></span></li><li><span><span><span><span><span>Cost-oriented, possesses effective persuasive and problem-solving skills.</span></span></span></span></span></li><li><span><span><span><span><span>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ needs and directing them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> About the Role Our client is a leading industrial technology and engineering organization specializing in warehouse automation, logistics optimization, and digital supply chain solutions.<br> Their teams design, deploy, and support software platforms that control and optimize complex warehouse operations for customers across multiple industries.<br> We are looking for an Application Support Engineer to help maintain and support Warehouse Control Systems (WCS) deployed in production environments.<br> This role combines technical support, troubleshooting, incident management, software maintenance, and customer interaction.<br> The ideal candidate enjoys solving technical issues, working directly with users, and ensuring mission-critical logistics systems operate reliably.<br> CONTRACT: Permanent (CDI) LOCATION: Oullins/Lyon area, France (Hybrid) PROCESS: 3 client interviews NOTE: The client is open to sponsoring the visa and relocation Key Responsibilities Serve as the primary contact for customers requiring application support Manage support tickets and ensure compliance with SLA commitments Investigate, diagnose, and resolve software and system incidents Perform remote troubleshooting and technical interventions Implement corrective actions and temporary workarounds when needed Collaborate with development and technical teams on complex issues Maintain accurate documentation of incidents and resolutions Coordinate on-site interventions when remote support is insufficient Perform preventive maintenance and system audits at customer locations Contribute to improving technical documentation and knowledge bases 3+ years of experience in application support , software maintenance, or technical support roles Strong knowledge of SQL and relational databases Experience with C# , C++ , or object-oriented programming environments Experience troubleshooting software applications in production environments Understanding of Windows-based application ecosystems Ability to analyze incidents and identify root causes Fluent French (written and spoken) Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Clinical Education Manager - Healthcare , and you will actively participate in the satisfaction of our customers and users , based in Casablanca, Morocco. Your role: You will act as main customers contact regarding Application and Education topics, and you will take all necessary actions to ensure high customer satisfaction results including acting as first point of escalation You will establish and maintain contact with customers and internal stakeholders to provide technical and business support You will use your in-depth knowledge and your analytical thinking to execute superior strategy, by addressing processes, setting new parameters, and being source of ideas You will manage direct reports, ensuring the team members have the right competences mix and mindset to provide world-class service to our customers. You will also ensure the staffing and performance development of the team You will be directly responsible on Application/Education P&amp;L and Education Revenue driving You will manage and ensure a high level of performance by application department by monitoring all relevant KPIs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your qualifications: - Bachelor s degree in engineering or equivalent - Minimum of 8 years' total experience, including at least 3 years' significant experience in field team management of direct reports with customers facing responsibilities. Management of field teams in at least two different sectors. - Advanced leadership and interpersonal skills, with the capacity to motivate, develop, and manage team performance. - Customer-oriented and have a strong understanding of customer services requirements and best practices. - Excellent interpersonal skills with strong ability to manage customer relationships, ensuring high satisfaction. - In-depth knowledge of P&amp;L management, with the ability to drive Education-related revenue and ensure financial performance. - Ability to swiftly adapt to new situations. - Proven analytical skills with ability to identify and resolve problems. -Capacity to handle conflicts effectively. - Strong oral and written communication skills. - Fluent in Arabic, French and English.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Cosumar</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where human relationships, teamwork and employee support play an important role. This collaborative approach is reinforced by a strong <strong>organizational</strong> dimension, ensuring rigor, efficiency and process reliability. The company also values <strong>performance</strong> and goal achievement, while maintaining openness to <strong>innovation</strong> and continuous improvement. This balance fosters a structured, people-oriented and progress-driven work environment. </p><br><br> <br> Job : <p>Join a dynamic company in the <strong>agri-food</strong> sector and bring your expertise as a <strong>Laboratory Technician</strong> to our establishment located in <strong>Ksar El Kébir</strong>. This is a unique opportunity to grow in a stimulating environment.</p><br><br><p>Your role will be to ensure laboratory analyses are carried out and results are communicated on time.</p><br><br><p>Your main tasks will include:</p><br><br><p>• Between campaigns:<br>• Perform inventory of laboratory chemicals and equipment<br>• Define the need for equipment and chemicals necessary for the campaign and prepare special purchase orders (CPS)<br>• Prepare solutions of chemicals needed for analyses<br>• Assist with the annual calibration of measuring instruments by external companies<br>During campaign:<br>Perform sampling of operating products according to the laboratory control plan<br>• Perform necessary analyses, display results for users, and report anomalies<br>• Document the daily analysis reports<br>• Verify and monitor corrective actions taken by operators<br>• Monitor the proper functioning of laboratory measuring instruments by checking and taking action accordingly•<br>Participate in the preparation of the daily summary<br>Packaging:<br>• Check maturation (for molded products)<br>• Check the quality of finished products before release<br>• Establish the daily status of the packaging sector<br>Reception control:<br>• Check the conformity of chemicals, energy products, and packaging materials upon reception<br>Prevent QHSE risks in carrying out your activities:<br>• Ensure compliance with the requirements of the ISO 17025 standard Contract farmers<br>• Participate in risk identification in your area<br>• Observe prescribed precautions and protections<br>• Apply QSE standards in every action<br>Participate in continuous improvement projects:<br>• Propose improvement actions to the hierarchical manager for validation and implement validated actions<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>You have a Bac+2/3 level education in process engineering, chemistry, biology, agri-food technology.</p><br><br><p>Experience as an intern in a similar role is required, ideally in the agri-food sector or heavy industry.</p><br><br><p>If you see yourself in this profile and are ready to take on this challenge, do not hesitate to apply quickly using the button "Send my CV to the recruiter" below.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.</p><br><br><br><p><b>About the role</b></p><br><br><p>Four Seasons Casablanca is looking for an <b>Assistant Housekeeping Manager </b>who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.</li><li>Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.</li><li>Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.&nbsp;</li><li>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.&nbsp;</li><li>Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.&nbsp;</li><li>Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. </li><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li><span><span>school education or equivalent experience.</span></span></li></ul><br><ul><li><span><span>Experience in a </span><span>luxury brands</span><span> is a plus</span></span></li></ul><br><ul><li>French, English and Arabic are mandatory</li></ul><br><p><b>What we offer:&nbsp;</b><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></p><br><br><br><p><b><u><span>Due to the local work permit policy in the country, we are looking only for candidates</span><span> with a</span><span> valid </span><span>Moroccan Work Permit</span><span>.</span></u></b></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit </span><span>us:</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/Fourseasonsjobs</span></u></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To act as the main contact for customers/Agents/GSAs regarding questions about products and services, complaints, flight alerts, and disruptions across the entire network.</p><br><br><p>Helps monitor systems, finds and solves problems, and supports action plans to increase sales and improve customer experience, making sure productivity meets set goals and follows company policies and procedures.</p><br><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Acts as the first contact for customers/travel agents/GSAs for questions, information, different types of requests, complaints, etc., ensuring all communication and information shared follow Company standards.</li><li>Supports the Contact Center teams by answering questions from different channels like: calls, website, email, social media, online chat, and messaging apps.</li><li>Understands customers'/travel agents' needs and guides them correctly, ensuring their issues are resolved quickly and satisfactorily. Follows up with customers/travel agents and internal departments as needed.</li><li>Provides correct information about products and services, including policies, tickets, reservations, extra services, and onboard products and services.</li><li>Helps handle special class bookings for FAM trips, barter tickets, incentives, and complimentary tickets according to agreed policies and procedures. Works with all involved parties to get necessary approvals.</li><li>Supports travel agents with system-related matters, including activating/deactivating accounts, creating users, resetting passwords, etc. Works with relevant parties and reports any issues when needed.</li><li>Helps handle cases of delayed, cancelled, or disrupted flights in a timely and professional manner regarding connection inquiries, availability of alternative flights, and hotel accommodation for long layovers. Coordinates with Operations/Dispatch for necessary changes and approvals.</li><li>Helps send flight disruption alerts and notifications to customers and all involved parties using SMS and email alerts. Fixes misconnections in case of cancellations, delays, and early departures by coordinating with Operations/Transfer Desk.</li><li>Builds/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.</li><li>Stays updated with market trends in sales and customer service. Conducts customer surveys as needed and suggests improvements to boost performance and enhance customer experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.&nbsp;</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent; Bachelor's degree in a related field is preferred.</li><li>Can use technology systems and tools; skilled in Microsoft Office.</li><li>Fluent in English, French &amp; Arabic Languages.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>2+ years of related work experience in a similar customer service or support role in any service industry, preferably in aviation.</li><li>Has effective communication skills.</li><li>Is cost-aware, has effective persuasion and problem-solving skills.</li><li>Uses technical expertise and interpersonal skills to carry out new initiatives and achieve goals.</li><li>Can understand customer needs and guide them to the right channel.</li><li>Can identify problems and react quickly to different situations like angry customers, complaints, and special requests.</li><li>Able to work long hours and under pressure.</li><li>Shows the ability to contribute and successfully achieve business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Overview:&nbsp;</strong></p><br><p>Are you an experienced histology professional with a passion for leadership, operational excellence, and scientific innovation? We are seeking a dynamic and highly motivated Histology scientist to lead our histopathology team and manage the overall laboratory operations within the Functional Immunology and Innovative Technology Group. In this senior role, you will oversee the day-to-day management of a skilled histotechnology team, ensuring the highest standards of quality, efficiency, and regulatory compliance in support of immunology drug discovery programs. Your responsibilities will span from histotechnology laboratory work, team leadership, workflow optimization, resource planning, quality management systems, and cross-functional collaboration with pathologists, scientists, and study directors. You will serve as the primary technical and operational authority for the lab, championing a culture of continuous improvement, scientific rigor, and professional development. If you thrive in a fast-paced, multidisciplinary research environment and are ready to lead a high-performing team at the forefront of translational science, we encourage you to apply.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Histotechnology: </strong>Participate in the accessioning, grossing, embedding, processing of traditional histological tissue samples as well as novel complex in vitro model samples.</p><br><p><strong>Team Leadership &amp; Personnel Management</strong>: Directly supervise, mentor, and develop a team of histotechnologists and laboratory technicians. Conduct performance evaluations, establish individual development plans, oversee scheduling and workload allocation, and foster a collaborative, inclusive, and psychologically safe team culture.</p><br><p><strong>Workflow Oversight &amp; Operational Management</strong>: Plan, coordinate, and prioritize laboratory workflows to ensure timely delivery of histological services in support of drug discovery and translational research programs. Monitor laboratory capacity and adjust resource allocation as needed to meet project milestones and organizational objectives. Be the point of contact for troubleshooting the newly implemented laboratory management information system employed in the laboratory (SampleManger).</p><br><p><strong>Quality Assurance &amp; Regulatory Compliance</strong>: Establish, maintain, and continuously improve quality management systems, including SOPs, quality control protocols, and laboratory metrics.</p><br><p><strong>Resource &amp; Budget Management</strong>: Oversee procurement, maintenance, and qualification of laboratory equipment, reagents, and consumables.</p><br><p><strong>Training &amp; Mentorship</strong>: Provide technical training in histological techniques including tissue trimming, processing, embedding, FFPE and cryosectioning, routine and special staining, and advanced molecular tissue-based assays.</p><br><p><strong>Laboratory Safety</strong>: Enforce safe handling of hazardous chemicals, biological specimens, and sharp instruments. Lead incident investigations, and corrective action implementation in compliance with EHS policies.</p><br><p><strong>Cross-Functional Collaboration &amp; Scientific Support</strong>: Partner with pathologists, research scientists, and program managers to understand project needs and deliver tailored histological solutions.</p><br><p><strong>Continuous Improvement &amp; Innovation</strong>: Identify and implement improvements to existing workflows, technologies, and methodologies. Evaluate and qualify new platforms and reagents, and champion the adoption of emerging histological and digital pathology technologies aligned with the group's scientific strategy.</p><br><br>Qualifications<br><br><p><strong>Basic Qualifications</strong>:</p><br><p>BS or equivalent education with typically 7 or more years of experience</p><br><p>MS or equivalent education with typically 5 or more years of experience</p><br><p>Demonstrated experience in histotechnology science, managing laboratory personnel, including performance management, scheduling, and staff development</p><br><p><strong>Preferred Qualifications</strong>:</p><br><p>Histotechnologist (HTL) or Histotechnician (HT) certification (ASCP) required; HT/HTL (ASCP) in good standing preferred</p><br><p>Comprehensive technical proficiency in tissue grossing, FFPE and OCT processing, embedding, sectioning, routine H&amp;E, and special histochemical staining</p><br><p>Experience developing, validating, and implementing standard operating procedures (SOPs), quality control programs, and regulatory/compliance frameworks (e.g., GLP, ISO)</p><br><p>Familiarity with advanced molecular histology platforms (e.g., spatial transcriptomics) and laboratory information management systems (LIMS) such as Sample Manager or equivalent</p><br><p><strong>Other Desirable Attributes:</strong></p><br><p>Proven leadership and people management skills with an ability to motivate, mentor, and develop a high-performing technical team</p><br><p>Strong organizational skills with exceptional attention to detail and the ability to manage competing priorities in a deadline-driven environment</p><br><p>Demonstrated commitment to laboratory safety, regulatory compliance, and adherence to institutional policies and documentation standards</p><br><p>Effective communicator with the ability to collaborate cross-functionally with pathologists, scientists, operations, and senior leadership</p><br><p>Strategic thinker with a continuous improvement mindset and the ability to drive process optimization and innovation initiatives</p><br><p>Consistent track record of delivering high-quality, reproducible results within resource and timeline constraints</p><br><p>Excellent oral and written communication skills, including experience preparing technical reports, and presentations</p><br><p>Independent, analytical, and solutions-oriented with a demonstrated ability to navigate ambiguity and drive decisions in a complex research environment</p><br><p>Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, OneNote) and laboratory data management tools</p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br> <span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br> <span>As the Customer Experience Team Lead in Morocco, you will champion our customer-first culture by leading and developing a high-performing support team through a period of exciting regional growth. You will play a pivotal role in optimizing local support workflows and collaborating with global stakeholders to ensure our SMB and enterprise clients receive unparalleled technical assistance. </span><br> <span>This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.</span><br><br><p><b>What you will do:</b></p><br><ul> <li>Global Team Leadership: Manage and develop a global team of 6-12 frontline and premium support agents, providing guidance, coaching, and performance feedback to ensure top-tier support across all customer segments (SMB, MM, Enterprise).</li> <li>Operational Excellence: Oversee daily operations to ensure efficient ticket resolution, customer satisfaction, and adherence to SLAs. Continuously evaluate and improve support processes and workflows.</li> <li>Stakeholder Collaboration: Work closely with internal teams, including Product, Engineering, and Sales, to resolve escalated issues, align on processes, and ensure smooth communication between CX and other departments.</li> <li>Talent Management: Lead recruitment, promotions, and development of team members. Foster a culture of continuous learning and professional growth within the team.</li> <li>Process Optimization &amp; KPI Management: Analyze team performance metrics, implement strategies to improve efficiency, and ensure alignment across global hubs. Track and report on KPIs, including response time, resolution time, and customer satisfaction.</li> <li>Project Management: Lead and participate in key CX initiatives aimed at improving customer experience, such as launching new tools, updating internal documentation, and streamlining workflows.</li> </ul><br><p><b>What you will bring </b></p><br><ul> <li>2+ years of experience as a technical support team lead or in a similar leadership capacity, ideally within a fast-paced SaaS environment.</li> <li>Native or professional fluency in English, French, and Arabic is essential for supporting our diverse customer base and internal stakeholders.</li> <li>Proven ability to analyse performance data (KPIs) and translate insights into actionable workflow optimizations.</li> <li>Strong technical troubleshooting skills and experience managing complex customer escalations with a high degree of empathy.</li> <li>Excellent communication and negotiation skills, with the ability to influence cross-functional teams and advocate for the customer’s needs and performance improvement.</li> </ul><br><p><b>A typical day:</b></p><br><ul> <li>Set daily priorities, such as team check-in to review open tickets and ensure alignment on SLAs. Provide feedback on team performance and address any escalated issues from the previous day.</li> <li>Use data analysis tools to monitor team KPIs such as ticket response time, resolution rates, and CSAT. Based on these insights, adjust workflows or implement strategies to optimize performance across regions.</li> <li>Spend time coaching individual team members, providing actionable feedback on technical troubleshooting, customer communication, and performance metrics. You’ll work closely with your team to develop their skills and improve overall service quality.</li> <li>Regularly interact with Product, Engineering, and Sales teams to resolve complex or escalated technical issues. Your input ensures that customer needs are met and product improvements are informed by real-world support insights.</li> <li>Continuously evaluate support processes, identify inefficiencies, and propose workflow improvements that reduce ticket resolution time and enhance the customer experience.</li> <li>Oversee team development by conducting one-on-one meetings to discuss career progression, handle recruitment for new team members, and manage talent retention strategies.</li> <li>Lead or participate in key customer experience initiatives, such as improving onboarding processes, enhancing internal documentation, or launching new tools to help the team work more efficiently.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br> <span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br> <span>As a Frontline Support Specialist, you are crucial to delivering exceptional customer experiences and ensuring seamless service operations. You will be the primary point of contact for most customers, efficiently resolving technical issues and addressing needs with precision. Your work directly enhances customer satisfaction, prevents churn, and contributes to continued subscription and potential expansion, impacting customer retention and lifetime value. By ensuring businesses maximize product potential and maintain seamless experiences, you will drive higher customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and faster resolution times. You will also streamline internal processes through timely inter-team communication and effective initial troubleshooting, leading to improved efficiency across the organization.</span><br> <strong>Work Arrangement:</strong><br> <span>This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. Hours of work: Working between 7:00 am - 10:00 pm on a regular basis Monday - Friday, and weekends on a rotating schedule, holidays depending on business needs.</span><br> <strong>**This position requires full-time in-office attendance for the first 3 months of employment to support onboarding and team integration. Following this initial period, the role transitions to a hybrid schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.**</strong><br><br><p><b>What you will do:</b></p><br><ul> <li>Prioritize, organize, and manage your workload to ensure timely resolution of customer support tickets, using advanced CX management tools (approx. 40%).</li> <li>Act as the primary point of contact for customers, efficiently resolving technical and administrative issues and addressing customer needs with precision and care (approx. 25%).</li> <li>Independently troubleshoot and resolve common technical glitches and administrative issues for SMB Deliverect accounts (approx. 15%).</li> <li>Conduct initial investigations and gather information for commercial and retention-focused requests for SMB accounts, and assist with commercial gesture requests (approx. 10%).</li> <li>Coordinate with internal teams and external partners, managing escalations to subject matter experts or the Investigation Team when issues require deeper technical analysis or fall outside direct ownership (approx. 10%).</li> </ul><br><p><b>What you will Bring: </b></p><br><ul> <li>Fluency in Arabic and English is essential, with strong written and verbal communication skills; fluency in French would be a significant advantage.</li> <li>At least 2 years of relevant experience in a customer support, IT Helpdesk or solutions consulting role, preferably within the SaaS industry, or equivalent work experience.</li> <li>Strong ownership skills to ensure high-quality and timely ticket follow-up and resolution.</li> <li>Excellent structure and organization abilities to efficiently handle your workload using advanced CX management tools, ensuring a smooth workflow and timely resolution of customer support tickets.</li> <li>Solid communication skills to handle complicated customer issues and emotions, dealing with any criticism professionally.</li> <li>Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time.</li> <li>Strong collaboration skills to work effectively across teams, fostering positive team dynamics and contributing to goals.</li> <li>Critical thinking and creative problem-solving when faced with challenging issues which require out-of-the-box troubleshooting.</li> <li>Autonomy and confidence to be self-driven and have the ability to handle pushback.</li> </ul><br> </div>

<p>bout the Platform</p><p>Project: Morocco Steady-State Operations</p><p>Environment: Government-grade, on-premises bare-metal infrastructure. Three security-zone Kubernetes clusters (DMZ, Core, Red Zone) underpinned by a Fortinet security fabric (FortiGate 901G HA pair, FortiSwitch, FortiManager, FortiPAM, FortiWeb WAF, FortiADC, FortiAnalyzer) and Dell PowerEdge R670 compute nodes with Ceph distributed storage. Backup is delivered via Dell PowerProtect.</p><p>Operations model: The platform has been deployed and accepted. These roles cover Day 2 steady-state operations — monitoring, incident response, change management, backup validation, and continuous improvement. No deployment or project delivery responsibilities.</p><p>Role Overview</p><p>The Infrastructure & Platform Operations Engineer is the primary Day 2 owner of the compute, Kubernetes, storage, and backup layer of the platform. You maintain cluster health, respond to node and workload incidents, manage the backup and recovery lifecycle, and ensure the observability pipeline is accurate and actionable.</p><p>You work alongside the Network & Security Operations Engineer, who owns the Fortinet fabric. Together, the two roles provide full-stack operational coverage. When a platform incident has a network/security dimension — for example, a pod failing to reach an external endpoint — you collaborate across the boundary and escalate correctly.</p><p>Day-to-Day Responsibilities</p><p>Kubernetes Cluster Operations</p><ul><li><p>Monitor health of all three Kubernetes clusters (DMZ, Core, Red Zone): node readiness, control plane component status, etcd health, and API server responsiveness.</p></li><li><p>Investigate and resolve pod scheduling failures, CrashLoopBackOff events, OOMKill incidents, and persistent volume claim binding issues.</p></li><li><p>Manage node maintenance: cordon, drain, perform maintenance (firmware, OS patch, hardware swap), and return nodes to service.</p></li><li><p>Monitor and enforce namespace resource quotas, limit ranges, and network policy posture — flag and remediate any drift from the accepted baseline.</p></li><li><p>Manage RBAC: onboard/offboard cluster users and service accounts, review permissions quarterly, maintain least-privilege posture.</p></li><li><p>Renew and rotate Kubernetes cluster certificates, ingress TLS certificates, and any expiring secrets before expiry.</p></li><li><p>Coordinate with the application team on deployment readiness: validate ingress routing, service endpoints, and resource availability before application releases.</p></li></ul><p>Ceph Storage Operations</p><ul><li><p>Monitor Ceph cluster health dashboard daily: OSD status, PG states, replication factor compliance, and capacity utilisation against defined thresholds.</p></li><li><p>Respond to OSD failure alerts: investigate disk health (SMART data), replace failed OSDs, and monitor rebalancing to completion before any second failure.</p></li><li><p>Monitor Ceph pool capacity and raise alerts when utilisation exceeds planned thresholds — coordinate capacity planning reviews with the client.</p></li><li><p>Validate PVC provisioning for new workloads: confirm correct pool assignment, access mode, and reclaim policy.</p></li></ul><p>Dell Compute & Node Operations</p><ul><li><p>Monitor Dell PowerEdge R670 nodes via iDRAC: hardware alerts (PSU, DIMM, NIC, disk, thermal), BIOS event logs, and remote console readiness.</p></li><li><p>Manage firmware lifecycle: track available BIOS, iDRAC, NIC, and PERC firmware updates; schedule and apply via approved maintenance windows.</p></li><li><p>Maintain Linux OS baseline on all Kubernetes nodes: security patches, kernel updates, containerd and kubelet version alignment with the cluster compatibility matrix.</p></li><li><p>Maintain hardware inventory register: track serial numbers, firmware versions, and warranty status per node.</p></li></ul><p>Backup & Recovery Operations</p><ul><li><p>Monitor Dell PowerProtect backup jobs daily: confirm job completion, investigate and remediate failures, and maintain the backup success rate SLA.</p></li><li><p>Execute and document periodic restore tests (minimum quarterly): restore at least one VM and one data scenario, record restore time, verify data integrity.</p></li><li><p>Manage backup policy changes through change control: scope adjustments, retention updates, and schedule changes.</p></li><li><p>Maintain the restore runbook with current, tested procedures — update after every restore test.</p></li></ul><p>Observability & Alerting</p><ul><li><p>Maintain the observability pipeline: ensure log collection, metrics scraping, and alerting are functioning across all nodes and clusters.</p></li><li><p>Triage platform-level alerts: distinguish noise from genuine incidents, tune alerting thresholds, and escalate per the defined severity model.</p></li><li><p>Produce weekly platform health summaries: cluster utilisation, backup status, storage capacity, and outstanding incidents.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Must-Have Requirements</p><ul><li><p>Kubernetes operations experience in a production environment: node management, workload troubleshooting, RBAC, PVC/storage, certificate rotation. CKA required.</p></li><li><p>Linux systems administration: OS patching, kernel management, systemd, journald, process and disk troubleshooting.</p></li><li><p>Ceph or comparable distributed storage operations: OSD monitoring, failure response, capacity management.</p></li><li><p>Backup platform operations (Dell PowerProtect, Veeam, or equivalent): job monitoring, failure remediation, restore testing and evidence production.</p></li><li><p>Bare-metal server operations: iDRAC or iLO monitoring, firmware management, hardware fault response.</p></li><li><p>Observability tooling: experience with Prometheus, Grafana, Loki, or equivalent for cluster-level monitoring.</p></li><li><p>On-site availability in Morocco on a permanent or long-term basis.</p></li></ul><p>Good-to-Have</p><ul><li><p>CKS (Certified Kubernetes Security Specialist) — strongly preferred given the government security classification of the platform.</p></li><li><p>Dell PowerEdge-specific experience (PowerEdge R670 or R-series equivalent, iDRAC 9/10, OMSA).</p></li><li><p>Dell PowerProtect-specific experience vs generic backup platform knowledge.</p></li><li><p>Kubernetes upgrade experience: minor version upgrades of control plane and worker nodes on a live cluster.</p></li><li><p>Familiarity with Fortinet/network layer concepts (enough to collaborate on cross-domain incidents with the Network & Security Ops Engineer).</p></li><li><p>French or Arabic language capability.</p></li></ul>