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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">L Institut fran ais du Maroc, site de Casablanca recrute Un(e) Responsable culturel <br> <p>Sous la responsabilit de la Directrice d l gu e de l Institut Fran ais du Maroc, Site de Casablanca, le/la responsable culturel aura en charge la coordination du service culture compos de 4 agents et l laboration <br>de la feuille de route du service. Il/elle assurera, en collaboration avec l quipe culture, la conception et la mise en uvre d un programme d actions culturelles en lien avec les diff rents services l Institut fran ais Casablanca et de l ensemble du r seau de l Institut fran ais du Maroc. </p>
Exigences du poste <br> <div>
<p> <strong>Profil et exp rience</strong> <br>
Formation Bac+4/5 minimum dans le domaine de la culture ou de la m diation culturelle ou en gestion de projets culturels ou quivalent.<br>
Exp rience confirm e dans la gestion de projets culturels.<br>
Connaissance approfondie du secteur artistique et des ICC.<br>
Capacit nouer des partenariats avec des institutions culturelles, des festivals.<br>
Titulaire du permis B.<br>
Toutes les r f rences sont susceptibles d tre v rifi es.<br>
<strong>Savoir-faire</strong> <br>
Concevoir et assurer la concr tisation d une programmation.<br>
Travailler avec des partenaires locaux et internationaux.<br>
Travail en quipe et en r seau (coordination avec le r seau culturel fran ais du Maroc).<br>
<strong>Connaissances</strong> <br>
Maitrise de la m thodologie de projet.<br>
Maitrise de la production d v nements (technique, s curit , autorisations administratives).<br>
Connaissance des outils de gestion et de management.<br>
Connaissance du secteur culturel en France et au Maroc et du secteur cin matographique.<br>
Tr s bonne culture g n rale notamment artistique.<br>
Tr s bonne ma trise des logiciels de bureautique courants et des nouveaux supports.<br>
Parfaite ma trise du fran ais l crit comme l oral. La connaissance de l arabe serait un atout.<br>
Comp tences r dactionnelles av r es.<br>
<strong>Qualit s personnelles</strong> <br>
Tr s bonnes qualit s relationnelles vis- -vis de tous les publics.<br>
Capacit de n gociation.<br>
R sistance au stress.<br>
Rigueur et sens de l organisation/planification<br>
Disponibilit , mobilit , go t et aptitude au travail en quipe<br>
Dynamisme, cr ativit , capacit d adaptation, d innovation et de prise d initiatives<br>
<strong>Exigences du poste</strong> <br>
Emploi du temps modulable en fonction des contraintes sp cifiques l emploi (horaires possibles en soir es et week-end).</p>
</div>
Missions <br> <div>
<p> <strong>Programmation culturelle et audiovisuelle :</strong> <br>
o Concevoir et mettre en uvre une programmation culturelle annuelle vari e, au sein de l Institut fran ais et hors les murs en lien avec le projet d tablissement.<br>
o Assurer le d veloppement de l activit li aux espaces Fab Lab (compos d un espace d atelier et de deux studios son et image) et du mus e num rique.<br>
o Coconstruire des projets de coop ration franco-marocains dans le domaine artistique et des ICC.<br>
o D finir une strat gie pour d velopper et diversifier les publics.<br>
o D velopper des collaborations avec des coles priv es et publiques et les tablissements d enseignement sup rieurs.<br>
o Favoriser la passerelle langue-culture.<br>
o Identifier et r pondre aux appels projets auxquels le service culture peut pr tendre.<br>
<strong>Gestion de projets culturels :</strong> <br>
o Assurer le pilotage des projets internationaux.<br>
o Planifier et coordonner des projets culturels en partenariat avec des acteurs locaux.<br>
o Suivre les projets de leur conception leur r alisation, en respectant les d lais et les budgets.<br>
o Superviser les tourn es mutualis es de l Institut fran ais du Maroc en tant qu tablissement pilote la logistique et animer les quipes en charge.<br>
o Chercher des financements et m c nats pour soutenir les initiatives culturelles.<br>
<strong>Suivi administratif et budg taire :</strong> <br>
o G rer le budget du secteur culturel en concertation avec la secr taire g n rale pour optimiser les ressources.<br>
o Assurer le suivi administratif des projets ainsi que la collecte des statistiques.<br>
o Continuer le d veloppement des outils de mise en uvre et d valuation de la programmation culturelle.<br>
<strong>Relations avec les artistes et les partenaires :</strong> <br>
o Entretenir des relations avec les artistes et les acteurs de la culture pour favoriser les collaborations locales et internationales.<br>
o D velopper un r seau de partenaires institutionnels et professionnels.<br>
o Assurer une veille artistique.<br>
<strong>Communication et promotion :</strong> <br>
o Travailler avec l quipe de communication pour accro tre la visibilit des v nements.</p>
</div>
Proc dure de candidature <br> <div>
<p>Date pr visionnelle de recrutement : 01 septembre 2026<br>
Recrutement en CDI, soumis une p riode d essai de 3 mois ventuellement renouvelable une fois.<br>
R mun ration mensuelle : niveau 7 chelon 1, soit un salaire mensuel brut de 25 384,35 MAD conform ment la grille des salaires de l IFM.<br>
Le dossier de candidature doit obligatoirement comprendre : CV + photo, lettre de candidature, copies dipl mes, copie du permis, copie de la carte nationale d identit ou copie de la carte de r sidence obligatoire.<br>
A adresser uniquement par voie lectronique sous r f rence <strong> RESPONSABLE CULTUREL- IFM CASA </strong> pour le 05 juillet 2026 d lai de rigueur l adresse suivante :<br>
recrutementcasa@ifmaroc.com<br>
<strong>Note : Seuls les candidats s lectionn s seront contact s.</strong></p><strong>
</strong><p><strong> </strong> <em> L Institut fran ais du Maroc est un espace de dialogue unique entre la France et le Maroc dans les domaines de la culture et du savoir. Il uvre la diffusion culturelle sur l ensemble du territoire marocain et accompagne la production de projets innovants dans les domaines artistique, num rique ou universitaire. Avec son budget et ses ressources humaines comme immobili res, il est le plus grand tablissement culturel fran ais dans le monde. </em> <br>
<em>L Institut fran ais du Maroc accorde une grande importance la qualit de l environnement de travail et l quilibre entre la vie professionnelle et la vie personnelle. Il est particuli rement attach l galit et la diversit des profils et des comp tences. </em> <br>
<em>Enfin, l Institut fran ais du Maroc propose une offre salariale attractive (politique de r mun ration, dur e de travail, jours de cong s et ch m s, mutuelle, acc s la formation dont aux certifications fran aises), de m me qu une politique sociale en direction des agents (acc s gratuit aux cours de langue, m diath que ). </em> </p>
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Company culture : <p><strong>Jameel Motors</strong> is characterized by a <strong>performance-driven and competitive culture</strong>, where ambition, customer focus and the achievement of concrete results play a central role. This dynamic is complemented by a <strong>collaborative dimension</strong>, fostering trust, teamwork and employee support. The company also maintains openness to <strong>innovation</strong>, supporting adaptability and evolving practices. This balance creates a demanding, collaborative and success-oriented work environment.
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<br> Job : <p><strong>Your missions:</strong></p><br><br><p>Reporting to the Sales Manager, you will be responsible for customer reception and follow-up throughout all phases of the sales process. To do this, you will focus on four areas:</p><br><br><p><strong><u>1. Sales operations & prospecting:</u></strong><br>• Initiate contact with visitors in the showroom, at external exhibitions, and commercial events, systematically entering data into the database<br>• Follow up on current and potential leads at all stages of the sales cycle<br>• Propose trade-in offers for used vehicles in coordination with the sales supervisor, branch manager, or used vehicle manager<br>• Achieve the objectives set by the sales division in terms of sales, discounts granted, and customer satisfaction</p><br><br><p><strong><u>2. Delivery & customer loyalty:</u></strong><br>• Supervise vehicle deliveries in compliance with internal procedures<br>• Coordinate with sales administration for vehicle registration and delivery to customers<br>• Maintain contact with existing customers and develop new prospects<br>• Follow up on customer complaints until they are fully resolved</p><br><br><p><u><strong>3. Commercial process & administration:</strong></u><br>• Apply the work procedures defined by the sales supervisor and management<br>• Actively participate in daily branch meetings</p><br><br><p><u><strong>4. Market watch:</strong></u><br>• Collect field information and report it to management<br>• Propose models or ranges adapted to market demand<br> </p><br><br> <br> <br> Required profile : <p><strong>Your profile</strong></p><br><br><p><strong>Education:</strong><br>• University degree, ideally in economics, business, or equivalent</p><br><br><p><strong>Experience:</strong><br>• 2 years of sales experience, ideally in a similar role in the automotive sector</p><br><br><p><strong>Key skills:</strong><br>• Strong commercial sense and results-oriented<br>• Good interpersonal skills and ability to build loyalty with demanding customers<br>• Rigor in administrative follow-up and customer file management<br>• Proficiency in CRM tools and customer database management</p><br><br><p><strong>Languages:</strong><br>• Arabic and French: fluent - required<br> </p><br><br> <br><br> </div>
Rabat - Energy Customer Advisor | Inbound Calls & Sales Upselling - Permanent Contract + Bonuses | Rabat (Morocco)
Customer Service
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Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
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<br> Job : <p>Do you enjoy solving problems as much as seizing sales opportunities?<br>At ADM Value, we are hiring Customer Advisors for one of our clients, for a customer service and technical support project in the energy sector.<br>You will handle inbound calls from individuals: assisting them with information requests, billing questions, and technical problems, and suggesting suitable options based on their needs.</p><br><br><ul><li>Respond to information requests and complaints from individual customers (explaining bills, managing customer accounts, etc.).</li><li>Handle requests related to technical issues.</li><li>Perform commercial upselling: offer adapted options and additional sales based on the customer's profile.</li><li>Ensure customer satisfaction in every interaction through quality follow-up.</li></ul><p><strong>Social benefits and others</strong><br>You will join ADM Value on a permanent contract (CDI), in a structured team with a salary that includes a variable part linked to your results.</p><br><br><ul><li>Permanent contract (CDI) from hiring.</li><li>Paid initial training from the first day.</li><li>Social coverage: CNSS + AMO.</li><li>Meal allowance + transport allowance.</li><li>Monthly activity bonus from the first full month of production.</li><li>Sales performance bonuses.</li><li>Employee partnerships: preferential rates (services, leisure, shopping...).</li><li>Stimulating environment, fostering progress and personal growth.</li></ul><p><strong>Working hours</strong><br>Monday to Saturday: 9 AM - 7 PM (French time, depending on time zone). On-site position at our Rabat office.<br><strong>Net Salary + bonuses</strong><br>Salary package of over 6600 Dhs (Uncapped bonus)</p><br><br> <br> <br> Required profile : <ul><li>Mixed customer service and sales profile: you know how to listen and persuade.</li><li>Excellent French level (spoken and written), essential.</li><li>Experience desired in the energy sector and/or technical support.</li><li>Very good interpersonal skills and ability to manage different types of requests.</li><li>Comfortable with computer tools.</li></ul> <br><br> </div>
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<span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><b>Lear For You</b> <br>
</span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br>
<p>A path to a better career. A better future.</p><br>
<p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br>
<p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br>
<p>Are you ready for a better career? A better future?</p><br><br><br><b>Job Description</b> <br><p><strong><span>Location : Rabat Technopolis R&D Center </span></strong></p><br> <p>This position is responsible to develop and deliver Low Level Software for embedded systems.</p><br>
<p>The primary responsibilities include designing, implementing, and testing embedded Low Level Software for automotive applications on time, on budget, on quality target and meeting the customer requirements. </p><br>
<p>The position reports solid line to the corresponding Regional Leader from the Software Discipline.</p><br><br><br><b>Responsibilities</b> <br><ul>
<li>Define and document new Software requirements.</li>
<li>Analyze assigned Software requirements for their design and implementation in the Software.</li>
<li>Perform the Software design of the assigned Software components.</li>
<li>Perform and participate in Software design reviews.</li>
<li>Implement assigned Software components according to their design, the Software Requirements Specifications and coding standards.</li>
<li>Perform and participate in Software Implementation reviews.</li>
<li>Perform Static analysis of the assigned Software components.</li>
<li>Design and execute test cases to verify the assigned Software Components.</li>
<li>Perform and participate in the verification specifications (SW Unit Test, Software Integration Test and Software Test).</li>
<li>Participate in Software architecture and product definition.</li>
<li>Support in the design, implementation, and verification of the assigned Software Components of another team members.</li>
<li>Implementation of Software Safety Analysis and Dependent Failure Analysis if applicable.</li>
<li>Maintain the integrity of the Software baselines by using configuration management tools (i.e., Subversion and Azure DevOps).</li>
<li>Support in assessing third-party and open-source Software.</li>
<li>Participate in the RFQ/RFI process to achieve new business.</li>
<li>Mentoring other Software Firmware engineers</li>
</ul><br><br><b>Experience Requirements</b> <br><ul>
<li>Engineering degree in Electronics, Computer Science, Telecommunications, or any related field.</li>
<li>Knowledge of embedded C programming and coding rules.</li>
<li>Proficient in performing Software and Hardware debugging </li>
<li>Structured problem-solving skills</li>
<li>Effective communication skills with the ability to work effectively with Global Engineering Teams</li>
<li>Fluency in English is mandatory</li>
</ul><br><br><b>Equal Opportunity Employer</b> <br>
<p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br>
<p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br>
<p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br>
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<h2 class="h5">Job description</h2>
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<span><b>Lear For You</b> <br>
</span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br>
<p>A path to a better career. A better future.</p><br>
<p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br>
<p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br>
<p>Are you ready for a better career? A better future?</p><br><br><br><b>Job Description</b> <br><p><strong><span>Location : Rabat Technopolis R&D Center </span></strong></p><br> <p>This position is responsible to develop and deliver Low Level Software for embedded systems.</p><br>
<p>The primary responsibilities include designing, implementing, and testing embedded Low Level Software for automotive applications on time, on budget, on quality target and meeting the customer requirements. </p><br>
<p>The position reports solid line to the corresponding Regional Leader from the Software Discipline.</p><br><br><br><b>Responsibilities</b> <br><ul>
<li>Define and document new Software requirements.</li>
<li>Analyze assigned Software requirements for their design and implementation in the Software.</li>
<li>Perform the Software design of the assigned Software components.</li>
<li>Perform and participate in Software design reviews.</li>
<li>Implement assigned Software components according to their design, the Software Requirements Specifications and coding standards.</li>
<li>Perform and participate in Software Implementation reviews.</li>
<li>Perform Static analysis of the assigned Software components.</li>
<li>Design and execute test cases to verify the assigned Software Components.</li>
<li>Perform and participate in the verification specifications (SW Unit Test, Software Integration Test and Software Test).</li>
<li>Participate in Software architecture and product definition.</li>
<li>Support in the design, implementation, and verification of the assigned Software Components of another team members.</li>
<li>Implementation of Software Safety Analysis and Dependent Failure Analysis if applicable.</li>
<li>Maintain the integrity of the Software baselines by using configuration management tools (i.e., Subversion and Azure DevOps).</li>
<li>Support in assessing third-party and open-source Software.</li>
<li>Participate in the RFQ/RFI process to achieve new business.</li>
<li>Mentoring other Software Firmware engineers</li>
</ul><br><br><b>Experience Requirements</b> <br><ul>
<li>Engineering degree in Electronics, Computer Science, Telecommunications, or any related field.</li>
<li>Knowledge of embedded C programming and coding rules.</li>
<li>Proficient in performing Software and Hardware debugging </li>
<li>Structured problem-solving skills</li>
<li>Effective communication skills with the ability to work effectively with Global Engineering Teams</li>
<li>Fluency in English is mandatory</li>
</ul><br><br><b>Equal Opportunity Employer</b> <br>
<p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br>
<p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br>
<p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br>
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<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Kitea</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an <strong>openness to innovation</strong>, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results.
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<br> Job : <p>Join a dynamic player in the <strong>Furniture / Decoration</strong> sector as a <strong>DEMAND & SUPPLY PLANNING</strong>. Based in <strong>Casablanca</strong>, this opportunity places you at the heart of flow management, an essential mission for the smoothness of our operations.</p><br><br><p>The main objective is to <strong>optimize the match between forecast demand and supply capacities</strong>. It is about ensuring optimal product availability while controlling stock levels, thus contributing directly to customer satisfaction and company profitability.</p><br><br><p>Your responsibilities will include:</p><br><br><ul><li>Analyze and interpret sales data to build reliable demand forecasts.</li><li>Develop coherent supply plans in collaboration with the purchasing and logistics teams.</li><li>Monitor key performance indicators (KPIs) related to planning and inventory management.</li><li>Identify and propose continuous improvements to planning processes.</li><li>Manage unforeseen events and adjust plans according to market fluctuations.</li></ul> <br> <br> Required profile : <p>Main mission</p><br><br><p>The Demand & Supply Planner ensures demand forecasting and planning of supply and distribution flows to guarantee the availability of furniture in stores or online, while optimizing logistics costs and stock levels.</p><br><br><p>Main responsibilities</p><br><br><p>Demand Forecasting: Develop sales forecasts taking into account market trends, seasons (e.g., back-to-school, holidays), and commercial campaigns.</p><br><br><p>Import Planning: Organize orders from international suppliers, anticipating production and sea/air transport lead times.</p><br><br><p>Inventory Management: Maintain optimal stock levels in warehouses and points of sale, avoiding overstocking and stockouts.</p><br><br><p>Distribution and Allocation: Define the distribution of products among different stores or sales channels.</p><br><br><p>Cross-functional Coordination: Collaborate with purchasing, marketing, logistics, and finance to align plans.</p><br><br><p>Performance Monitoring: Analyze discrepancies between forecasts and actual sales, propose adjustments.</p><br><br><p>Required Skills</p><br><br><p>Data Analysis: Ability to interpret sales history and trends.</p><br><br><p>ERP and Planning Tools: Proficiency in SAP, Oracle, or specialized retail tools.</p><br><br><p>Import/Export Knowledge: Understanding of incoterms, transit times, customs constraints.</p><br><br><p>Communication: Ability to work with local and international teams.</p><br><br><p>Customer Focus: Ensure product availability to maximize customer satisfaction.</p><br><br><p>Profile Sought</p><br><br><p>Master's degree (Bac+5) in logistics, supply chain, or international business.</p><br><br><p>Experience in retail, ideally in furniture or bulky goods.</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high-tech and customer relations the opportunity to achieve their professional goals.<br> <br> Required profile : <p>As a Bilingual Sales Representative, you will be responsible for:</p><br><br><ul><li>Managing incoming calls from prospective and existing customers</li><li>Promoting telecom products (mobile plans, internet offers, options, upgrades)</li><li>Identifying customer needs and proposing suitable solutions</li><li>Meeting and exceeding sales objectives and KPIs</li><li>Effectively handling objections and closing sales</li><li>Accurately updating customer records via the CRM</li><li>Ensuring a high level of customer satisfaction and professionalism</li><li>Responding to customer requests and maintaining an active sales pipeline</li><li>Staying informed about products and market trends</li></ul> <br><br> </div>
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Job : <p>As part of our business development, we are hiring B2B Sales Representatives / Telemarketers to join our sales team.</p><br><br><p>Your main mission will be to contact companies and professionals, identify their needs, present our offers, and guide them to the point of sale.</p><br><br><p><strong>Your main tasks</strong></p><br><br><ul><li>Prospect companies and professionals by phone.</li><li>Identify the needs and expectations of prospects.</li><li>Present and promote our products and services.</li><li>Argue clearly and professionally.</li><li>Answer questions and manage objections.</li><li>Turn prospects into customers.</li><li>Provide commercial follow-up for prospects.</li><li>Update information and actions taken in the CRM.</li><li>Actively participate in achieving individual and collective goals.</li><li>Adhere to the company's procedures and quality standards.</li></ul> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><ul><li>First successful experience in B2B sales, telesales, prospecting, or customer relations.</li><li>Excellent spoken French.</li><li>Very comfortable on the phone.</li><li>Commercial mindset and love for challenges.</li><li>Ability to listen, argue, and convince.</li><li>Perseverance and ability to handle objections.</li><li>Autonomous, dynamic, and responsible.</li><li>Comfortable with computer tools and CRMs.</li></ul> <br><br> </div>
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>- Prospect and develop a portfolio of new clients.<br>- Contact and qualify prospects.<br>- Conduct consultations and advise clients on Canadian immigration programs.<br>- Ensure follow-up of applications and support clients until their registration.<br>- Achieve set commercial objectives and ensure regular reporting.<br>- Update client information on the CRM and build customer loyalty.</p><br><br> <br> <br> Required profile : <p>Bachelor's degree (Bac+3) in commerce, marketing, or a similar field.<br>1 to 2 years of experience in sales, business development, or customer relations.<br>Excellent command of French (English is an asset).<br>Sales-oriented, good interpersonal skills.</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product's physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Focus on Systems Engineering and Product Design. Entry level graduate with limited commercial and technical work experience. Build skills and expertise in a chosen Engineering Discipline. Works to instructions and directions and delivers reliable results. Keen to understand clients business and needs. Solves routine problems. Organises own time with a short time horizon.</p><p></p></section>
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Work Location<br>This internship is designed to be in person, at the ECA Office for North Africa in Rabat, Morocco, but can be remote or partly remote based on the approval of the supervisor<br> Expected duration<br>3 Months<br> Duties and Responsibilities<br>ECA's mission is to deliver ideas and actions for an empowered and transformed Africa; informed by the 2030 Agenda and Agenda 2063. The mission will be guided by ECA's five new strategic directions which are: advancing ECA's position as a premier knowledge institution that builds on its unique position and privilege to bring global solutions to the continent's problems and take local solution to the continent; developing macroeconomic and structural policy options to accelerate economic diversification and job creation; designing and implementing innovative financing models for infrastructure, and for human, physical and social assets for a transforming Africa; contributing solutions to regional and trans-boundary challenges, with a focus on peace security and social inclusion as an important development nexus; advocating Africa's position at the global level and developing regional responses as a contribution to global governance issues. The ECA Office for North Africa is located in Rabat, Morocco, and serves seven member states: Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, and Tunisia. Its main objective is to contribute to achieving structural transformation and balanced development through sound macroeconomic policies, financing for development and debt management; regional integration, economic diversification, industrialization; and climate change resilience. The office is also paying special attention to challenges specific to middle income countries and policies that can help them spur inclusive economic growth, competitiveness and diversification to escape the middle-income trap. Its core functions are: Strengthening the capacity of member states in the sub-region to design and implement national policies and strategies for sustainable employment creation; Contributing to the implementation of sub-regional development priorities in line with the 2030 Agenda and Agenda 2063 with due consideration for youth and gender perspectives; Improving macroeconomic and fiscal policies, and to ensure sustainable growth; Providing relevant technical assistance to member states and to regional economic communities and intergovernmental organizations in building their capacities to sustain economic, social and political transformation, with a particular focus on employment, skills and balanced development, with the aim of ensuring inclusive growth, taking into consideration access to equal opportunities for women and young people. The internship will be undertaken under the direct supervision of the Communication Officer and the overall guidance of the Director of the Sub-regional Office for North Africa of the United Nations Economic Commission for Africa based in Rabat, Morocco and/or the Head of the Communication division of the United Nations Economic Commission for Africa, based in Addis Ababa (Ethiopia). Responsibilities Under the direct supervision of the Communication Officer, the selected intern will undertake the following assignments and support the accomplishment of the related tasks, including generating related write-ups and story lines. 1. Participate in media & com’s related preparations and research for events organized and covered by the ECA sub-regional office for North Africa, 2. Assist in monitoring media reports (local and international) of ECA events and draft coverage reports, 3. Assist with the coverage of ECA events by contributing to note taking for communication purposes, press releases, social media 4. Assist with the design of visuals (posters, postcards etc.) and video, social media content where applicable 5. Assist with the handling of media inquiries including interview requests 6. Assist with the translation of media content where applicable 7. Assist the Communication Officer with other ad-hoc activities as instructed<br> Qualifications/special skills<br>To qualify for an internship, the following condition must be met: (a) Be enrolled in a graduate school programme (second university degree or equivalent, or higher); (b) Be enrolled in the final academic year of a first university degree programme (minimum bachelor’s level or equivalent); A good knowledge of the North African culture and socio-economic context and culture is an advantage. Internships do not require work experience<br> Languages<br>English and French are the working languages of the United Nations Secretariat. Fluency in French is required for the Internship Programme. Knowledge of English and Arabic is desirable.<br> Additional Information<br>The United Nations is committed to creating a diverse and inclusive environment of mutual respect. Female candidates and persons with disabilities are strongly encouraged to apply. In line with the United Nations Convention on the Rights of Persons with Disabilities, applicants requiring reasonable accommodation at any stage of the recruitment process may contact the internship coordinator for assistance.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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Company culture : <p>
<strong>Bank of Africa</strong> is characterized by a strong culture of <strong>innovation</strong>, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced <strong>collaborative culture</strong>, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid <strong>organizational foundation</strong>, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate <strong>competitive dimension</strong> supports a results-driven mindset and a continuous pursuit of excellence. </p><br><br>
<br> Job : <p>Reporting to the Branch Manager, you will be responsible for:</p><br><br><p>• Processing and ensuring the smooth execution of counter operations,</p><br><br><p>• Proposing and informing clients about product offers, and ensuring the sale and pre-sale of monetary and bancassurance products for retail clients,</p><br><br><p>• Informing and directing clients to the client advisor.</p><br><br> <br> <br> Required profile : <p>You have a Bac+2/3 degree (Commercial, Economics, Business Management...) with or without experience in the field.</p><br><br><p>You have the following main qualities:</p><br><br><p>• Welcoming and listening skills,</p><br><br><p>• Speed and accuracy in processing operations,</p><br><br><p>• Ability to propose and advise on products in the implementation of commercial actions.</p><br><br> <br><br> </div>
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Job : <p>We are recruiting for one of our clients, a major and recognized player in the logistics sector, a Sales Representative to strengthen its team and develop its business.</p><br><br><p>Main tasks:</p><br><br><br><ul><li>Prospect, develop, and retain an existing and potential client portfolio in your area.</li><li>Negotiate contracts, sales offers, and orders with clients, ensuring revenue targets are met.</li><li>Provide regular sales follow-up and develop customer satisfaction.</li><li>Analyze the market and identify new development opportunities.</li><li>Participate in the development and implementation of the sales strategy.</li><li>Write visit reports, prospecting summaries, and sales reports for management.</li><li>Collaborate with internal teams (logistics, marketing, operations) to ensure service quality and customer satisfaction.</li><li>Potentially supervise a small sales team or mentor junior staff in developing their skills.</li></ul> <br> Required profile : <br><ul><li>Bachelor's degree (Bac+4/5) in sales, management, or a related field.</li><li>Successful experience of at least 2 years in the courier, transport, or logistics sector.</li><li>Excellent interpersonal skills, team spirit, and listening skills.</li><li>Organization, rigor, and autonomy in managing your client portfolio.</li><li>Enthusiasm for challenges and ability to work in a dynamic environment.</li><li>Proficiency in CRM tools and the Office suite.</li></ul> <br><br> </div>
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Company culture : <p>
<strong>Bank of Africa</strong> is characterized by a strong culture of <strong>innovation</strong>, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced <strong>collaborative culture</strong>, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid <strong>organizational foundation</strong>, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate <strong>competitive dimension</strong> supports a results-driven mindset and a continuous pursuit of excellence. </p><br><br>
<br> Job : <p>Reporting to the Branch Manager, you will be responsible for:</p><br><br><p>• Processing and ensuring the proper execution of counter operations,</p><br><br><p>• Proposing and informing the customer about the product offerings and ensuring the sale and pre-sale of monetary and bancassurance products for retail customers,</p><br><br><p>• Informing and directing the customer to the account manager.</p><br><br> <br> <br> Required profile : <p>You have a Bac+2/3 degree (Commercial, Economics, Business Management...) with or without experience in the field.</p><br><br><p>Your main qualities are:</p><br><br><p>• A welcoming and listening attitude,</p><br><br><p>• Speed and accuracy in processing operations,</p><br><br><p>• Ability to propose and advise on products in the implementation of commercial actions.</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>About the Role:</strong> If you are passionate about creating value through strategic sourcing, building strong supplier partnerships, and driving operational excellence, this role could be an exciting opportunity for you! As a Procurement Manager North Africa, you will play a key role in delivering sustainable value, ensuring supply continuity, and supporting business growth across the region. You will contribute to the development and execution of procurement strategies, lead sourcing initiatives, and collaborate closely with cross-functional teams to achieve business objectives. You will identify opportunities, drive efficiencies, and implement innovative solutions while fostering strong relationships with suppliers and stakeholders.</p><p><strong>Main Responsibilities:</strong></p><p><strong>CONTRACT MANAGEMENT:</strong> Manages contracts, measure and improve their utilization Perform local communication on new contracts</p><p><strong>EXECUTE STRATEGIC SOURCING:</strong> Execute strategic sourcing activities for Local Categories in line with the Group category management strategy Support Group Category Manager in executing strategic sourcing activities, and providing full visibility on local market specificities Manage implementation of strategic procurement projects</p><p><strong>PROCUREMENT:</strong> Lead and execute sourcing activities for all the Procurement categories according to the Group guidelines. Analyze and monitor market trends, suppliers' concentrations and possible Innovation Identify Sourcing opportunities and evaluate potential internal requests synergies Lead negotiations with the Suppliers in order to bring the maximum value to the requesting function, in term of TCO (total cost of ownership), service and quality (SLA/KPI)</p><p><strong>STAKEHOLDER MANAGEMENT:</strong> Ensure proper alignment with internal customers (business functions) requirements and demand Collaborate and support Group Category Leaders in executing strategic sourcing activities for categories Local antenna for the Group, Area & Region Procurement Collaborates with other Functions in the definition and implementations of policies (e.g. Finance, Legal, Insurances, HR)</p><p><strong>PROCUREMENT SUPPLIER RELATIONSHIP:</strong> Define Supplier Segmentation Model and Framework to define relationship type to set-up with key suppliers Build and maintain supplier relationships that generate value for both Ferrero and the suppliers over time</p><p><strong>ADMINISTRATION ACTIVITIES:</strong> Manage overall performance of administration activities, ensuring service level and process and policy compliance Manage emerging issues, identify area of improvements, validate process and IT system enhancements Create & approve Purchase Order Documents according to defined Way-of-Working and PO thresholds Support Local Admin specialist in case of mismatches between orders and invoices and approve PO documents</p><p><strong>PERFORM MASTER DATA MANGEMENT:</strong> Responsible for requiring new suppliers to be added or existing suppliers to be blocked Support in collection of Supplier Data and communicate those data to the team in charge of uploading them in the system Manage and maintain supplier financial analysis and performance for the categories</p><p><strong>MANAGE PROCESS GOVERNANCE AND PERFORMANCE:</strong> Apply and follow relevant policies and procedures to pursue the category strategy consistently complying with the Group framework and guidelines Define and ensure Process Governance involving all relevant stakeholders Achieve targets for all Categories Develop Purchasing Country Budget Planning</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>About You:</strong></p><p><strong>Education & Background:</strong> Bachelor or Master's Degree in Business Administration, Finance, Engineering or Science A least 4-6 years of experience working in procurement Successful track record and development potential Working experience in a cross-cultural environment in a matrix organization preferable</p><p><strong>Competencies & Attitude:</strong> Mastering procurement techniques: negotiating skills, RFI, RFQ, budgeting, market analysis, risk management, price management Knowledge of Indirect categories Analytical mindset and strong reporting skills; Ethical and strong personal values Enthusiasm, passion and commitment to excellence with a result-oriented approach</p><p><strong>IT Language Skills:</strong> Excellent knowledge of MS Office Previous experience with SAP / SAP Ariba is a plus Arabic, French & advanced proficiency in English Any other language spoken is considered as a plus</p><p>The successful candidate will demonstrate flexibility and adaptability, including the ability to travel when required by business needs.</p><p></p></section>
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<span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p>You create and implement the innovation/renovation strategy that is aligned with the brand vision to drive sustainable growth.</p><br><p><b>How you will contribute</b></p><br><p>You will work with others in Mondelēz International to determine an innovation strategy and priorities to enable consumer-centric brand growth and execute commercial innovation plans on innovation based on identified goals. In partnership with brand teams, you will define and deliver plans to renovate the core brand and to strengthen the entire portfolio through innovation and renovation. You will also manage the portfolio (which includes brand architecture). In this role, you are accountable for revenue and profit, sharing objectives as they relate to innovation, and monitoring performance against key performance indicators. Based on your deep consumer insights, brand strategy and positioning, you will integrate innovation into marketing communication plans and campaigns.</p><br><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Marketing, ideally in a matrix environment in the consumer goods industry</li><li>Developing and marketing product innovations at a cross-country level</li><li>Working effectively with other marketing disciplines and with cross-functional teams</li><li>Working with design, innovation and research agencies</li><li>Analytical and creative skills—a balance of commercial and strategic acumen</li><li>Understanding consumers</li><li>Communicating effectively, verbally and in writing, and executive presentation skills</li></ul><p><b><u>More about this role</u></b></p><br><ul><li><span><b>Biscuits Brands Management:</b></span><ul><li><span>Oversee brand positioning, ensuring consistency with the global/regional brand strategy while adapting to local consumer preferences.</span></li><li><span>Manage the brand portfolio, driving innovation and new product development to meet consumer demand and market trends.</span></li></ul></li><li><span><b>Market Analysis & Insights:</b></span><ul><li><span>Conduct thorough market analysis to identify trends, consumer behaviors, and competitive activities.</span></li><li><span>Translate insights into actionable strategies that enhance brand performance and market share.</span></li></ul></li><li><span><b>Integrated Marketing Campaigns:</b></span><ul><li><span>Lead the development and execution of integrated marketing campaigns across multiple channels (digital, social media, TV, in-store, etc.).</span></li><li><span>Lead BTL activities with collaboration with cross functional team</span></li><li><span>Collaborate with cross-functional teams (sales, finance, supply chain) to ensure alignment and successful implementation of marketing initiatives.</span></li></ul></li><li><span><b>Budget Management:</b></span><ul><li><span>Manage the marketing budget for Biscuit, ensuring efficient allocation of resources to maximize ROI.</span></li><li><span>Monitor and report on campaign performance, adjusting strategies as needed to meet financial targets.</span></li></ul></li><li><span><b>Stakeholder Management:</b></span><ul><li><span>Act as the key point of contact for internal and external stakeholders, including global teams, local partners, and agencies.</span></li><li><span>Ensure effective communication and collaboration to drive category success</span></li></ul></li></ul><p><span><span><b>Education / Certifications:</b></span></span></p><br><ul><li><span><span>Master’s degree in marketing or equivalent</span></span></li></ul><p><span><span><b>Job specific requirements:</b></span></span></p><br><ul><li><span>Minimum 5-7 years of Consumer Marketing, brand-building and/or brand activation experience</span></li><li><span>Ability to manage multi-brand</span></li><li><span>Consumer centric with a digital first mindset.</span></li><li><span>Strong leadership to influence core stakeholders</span></li><li><span>Strong strategic thinking and analytical skills.</span></li><li><span>Proven ability to manage complex projects and lead cross-functional teams.</span></li><li><span>Excellent communication and presentation skills.</span></li><li><span>Creative mindset with a passion for brand building.</span></li><li><span>Proficient in digital marketing, consumer insights, and market analysis.</span></li></ul>No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. <p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularBrand & Portfolio ManagementMarketing </div>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <p><span>Manage initial and ongoing training</span></p><br><br><p><span>Ensure alignment between training capacity, recruitment needs, and ramp-up plans.</span></p><br><br><p><span>Supervise the planning and allocation of trainers and ensure compliance with Bell standards and curricula.</span></p><br><br><p><span>Manage the integration of new employees until they go live.</span></p><br><br><p><span>Analyze post-training performance, anticipate capacity needs, and secure business continuity plans.</span></p><br><br><p><span>Directly manage Trainer Leads, the Talent Development Lead, and instructional design functions.</span></p><br><br><p><span>Set objectives, monitor performance, and clarify expected roles, responsibilities, and standards.</span></p><br><br><p><span>Develop the pedagogical, managerial, and digital skills of the teams.</span></p><br><br><p><span>Develop versatility, backup mechanisms, and internal potential.</span></p><br><br><p><span>Instill a culture of collaboration, accountability, feedback, and continuous improvement.</span></p><br><br><p><span>Oversee the management of internal qualifying programs and ensure the quality of professional paths and other development programs.</span></p><br><br><p><span>Translate the directions of the Talent and Development Department into an operational roadmap.</span></p><br><br><p><span>Manage KPIs and dashboards and present results, risks, and priorities in governance meetings.</span></p><br><br><p><span>Maintain close collaboration with Bell, Operations, Hiring & Onboarding, People, Quality, WFM, and support functions.</span></p><br><br><p><span>Contribute to the management of the training budget, optimization of investments, and measurement of business impact.</span></p><br><br><p><span>Contribute to the definition and evolution of skills frameworks.</span></p><br><br><p><span>Oversee leadership, soft skills, language, and support function development programs.</span></p><br><br><p><span>Manage training plans and initiatives carried out with external partners.</span></p><br><br><p><span>Support internal mobility and promotions with Hiring, People, and Operations, and measure program impact.</span></p><br><br><p><span>Oversee instructional engineering and design, and ensure standardization of paths and materials.</span></p><br><br> <br> <br> Required profile : <strong>Job offer description</strong><br><p><span>Manage initial and ongoing training</span></p><br><br><p><span>Ensure alignment between training capacity, recruitment needs, and ramp-up plans.</span></p><br><br><p><span>Supervise the planning and allocation of trainers and ensure compliance with Bell standards and curricula.</span></p><br><br><p><span>Manage the integration of new employees until they go live.</span></p><br><br><p><span>Analyze post-training performance, anticipate capacity needs, and secure business continuity plans.</span></p><br><br><p><span>Directly manage Trainer Leads, the Talent Development Lead, and instructional design functions.</span></p><br><br><p><span>Set objectives, monitor performance, and clarify expected roles, responsibilities, and standards.</span></p><br><br><p><span>Develop the pedagogical, managerial, and digital skills of the teams.</span></p><br><br><p><span>Develop versatility, backup mechanisms, and internal potential.</span></p><br><br><p><span>Instill a culture of collaboration, accountability, feedback, and continuous improvement.</span></p><br><br><p><span>Oversee the management of internal qualifying programs and ensure the quality of professional paths and other development programs.</span></p><br><br><p><span>Translate the directions of the Talent and Development Department into an operational roadmap.</span></p><br><br><p><span>Manage KPIs and dashboards and present results, risks, and priorities in governance meetings.</span></p><br><br><p><span>Maintain close collaboration with Bell, Operations, Hiring & Onboarding, People, Quality, WFM, and support functions.</span></p><br><br><p><span>Contribute to the management of the training budget, optimization of investments, and measurement of business impact.</span></p><br><br><p><span>Contribute to the definition and evolution of skills frameworks.</span></p><br><br><p><span>Oversee leadership, soft skills, language, and support function development programs.</span></p><br><br><p><span>Manage training plans and initiatives carried out with external partners.</span></p><br><br><p><span>Support internal mobility and promotions with Hiring, People, and Operations, and measure program impact.</span></p><br><br><p><span>Oversee instructional engineering and design, and ensure standardization of paths and materials.</span></p><br><br><strong>Required skills and experience</strong><br><p><span>A Bachelor's degree or Master's degree (Bac+4/5) in Human Resources, Management, Training, Instructional Design, Project Management, or equivalent field.</span></p><br><br><p><span>Significant experience in Learning & Development, training, operations, or talent development, with team management and cross-functional project leadership.</span></p><br><br><p><span>Experience in a contact center / BPO / telecom or a highly operations-oriented environment is a significant asset.</span></p><br><br><p><span>Perfect command of French and English combined with very good writing skills.</span></p><br><br><p><span>Proficiency in the Office suite.</span></p><br><br><p><span>Natural leadership and managerial presence.</span></p><br><br><p><span>Excellent interpersonal communication and cross-functional collaboration skills.</span></p><br><br><p><span>Structured thinking, analytical and synthesis skills.</span></p><br><br><p><span>Agility, adaptability, and ability to challenge diplomatically.</span></p><br><br><p><span>Results-oriented, data-driven, and continuous improvement mindset.</span></p><br><br><p><span>Very good time management and a strong sense of priority management.</span></p><br><br><p><span>Ability to bridge strategic vision and operational reality.</span></p><br><br> <br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Our client, a major player in the Moroccan restaurant sector, is seeking a Marketing Manager to support its development and strengthen the visibility and performance of its brand. Reporting to the General Management, you will be responsible for defining and deploying the overall marketing strategy, with the objective of supporting profitable growth, developing brand equity, increasing market share, and accelerating digital transformation.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></p><ul><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Marketing and Brand Development Strategy</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Define and implement the annual marketing strategy in line with business objectives. - Develop integrated marketing plans aimed at increasing sales, traffic, and brand awareness. - Manage the marketing budget and optimize the return on investment of implemented actions. - Ensure brand identity consistency across all customer touchpoints.</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product innovation and commercial offers:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Lead the launch of new products, promotional offers, and commercial platforms. - Adapt international marketing initiatives to the specificities of the local market. - Optimize the product offering, pricing strategy, and promotional calendar. - Collaborate with the Operations and Supply Chain teams to ensure successful launches.</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Digital, CRM, and Customer Experience:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Define and manage the digital marketing strategy across different channels. - Develop customer acquisition, loyalty, and retention initiatives. - Oversee digital platforms (website, mobile application, online ordering, partner platforms). - Design and manage CRM campaigns throughout the customer lifecycle.</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication and Media:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Design and deploy communication campaigns (ATL, BTL, digital, influencer, and social media). - Oversee media strategy and investments in collaboration with partner agencies. - Manage external agencies and marketing providers.</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales performance and market analysis:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Monitor key marketing and sales performance indicators (KPIs). - Analyze consumer behavior and market trends to identify new growth opportunities. - Support strategic decisions through data analysis. - Define and manage the promotional strategy across different sales channels.</font></font></li><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Cross-functional leadership and coordination:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> - Work closely with the Operations, Finance, Purchasing, IT, Supply Chain, and Development teams. - Coordinate initiatives with regional marketing teams to ensure alignment with international standards. - Lead cross-functional projects from conception to deployment.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Graduated with a Bac+5 in Marketing, Management, Business Administration or equivalent, from a recognized business school or university.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Minimum 5 years of experience in a similar Marketing Manager or Senior Marketing Manager position.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Significant experience in a fast-paced environment, ideally in quick-service restaurants (QSR), fast-moving consumer goods (FMCG), retail or consumer goods.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Proven expertise in brand strategy, product innovation, digital marketing, CRM, media and sales activation.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Ability to manage complex projects and unite multidisciplinary teams.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Excellent analytical, financial and project management skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Strong results orientation, business acumen and data-driven approach.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Excellent communication, presentation, leadership and influencing skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Proficiency in French and English; knowledge of Arabic is an asset.</font></font></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</span></span></span></span></span></li></ol><br><br>.
<br><ol><li><span><span><span><span><span>Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in English ,Frensh & Arabic Languages .</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>