Customer Service Jobs in Morocco in Morocco 2026

Naukri Gulf

Customer Service Advisor

On-site - Morocco - Boulemane 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Your role as a Customer Service Advisor.  As a Customer Service Advisor, you ll play a key part in: Meeting customer needs: Delivering high-quality service by responding to inquiries through phone, email, or chat. Solving problems: Addressing customer issues or complaints to ensure satisfaction. Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty. Contributing to continuous improvement: Sharing customer feedback to enhance our services and processes. What we offer: At Concentrix, we place high value on our talent. Here s what we offer to recognize your contributions: Competitive salary with additional bonuses: <ul> <li> Language bonus for our multilingual Game-Changers. </li> <li> Regularity bonus starting from the 12th month and performance-based incentives. </li> <li> Special Eid El Adha bonus. </li> </ul> Outstanding benefits: <ul> <li> Comprehensive health insurance and pension plan after one year. </li> <li> Flexible working hours with the option for remote work after the initial training period. </li> <li> Free access to our gym facilities. </li> <li> Transport provided for a smooth and safe commute to work. </li> <li> Ongoing professional development to enhance your skills and knowledge for the role. </li> </ul> A dynamic workplace: <ul> <li> Fun, themed events and gifts throughout the year to build team spirit. </li> </ul> The profile of our Game Changers We re seeking talents who: Are fluent in English, both written and spoken. Have excellent communication skills, are organized, independent, and have a positive attitude. Are comfortable using digital tools and naturally curious about new technologies. Are excited by challenges and passionate about customer satisfaction. Our recruitment process: Online assessments (1h): After we receive your application, we ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality. Helping us better understand your potential! Phone interview: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you re a good fit for the role. In-person interview: A deeper discussion to confirm your skills and align your goals with our company culture. Ready to take the challenge? Join the Concentrix journey, where innovation and excellence come together! ",</div></section>

Naukri Gulf

Customer Service Advisor

On-site - Morocco - Boulemane 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Your role as Customer Service Advisor  (F/H) - Service client - Marrakech - Allemand As a customer service advisor, you play a vital role by: <ul> <li> Meeting customer needs : Ensuring high-quality service by answering questions via phone, email, or chat. </li> <li> Problem solving : Identifying and handling inquiries or complaints to ensure customer satisfaction. </li> <li> Customer service : Providing tailored solutions to strengthen customer trust and loyalty. </li> <li> Contribute to continuous improvement : Share customer feedback to optimize our services and processes. </li> </ul> What we offer you At Concentrix, we place great value on appreciating our talent. Here are the unique benefits we offer to recognize your contribution: <ul> <li> Attractive compensation with additional bonuses : </li> <ul> <li> Language bonus for our multilingual game-changers. </li> <li> Regularity bonus from the 12th month and performance-based bonuses. </li> <li> Extra bonus to A d El Adha. </li> </ul> <li> Excellent social benefits : </li> <ul> <li> Option to work on-site or remotely (for people outside of Rabat, Sal, Knitra, Agadir, Marrakesh, Fs and Mekns). </li> <li> Advantageous health insurance and supplementary pension after one year. </li> <li> Flexible working hours with the possibility of working from home after a training period. </li> <li> Free access to our gym. </li> <li> Safe transport to your workplace without logistical hurdles. </li> <li> Continuous professional development to enhance your skills and acquire new, job-relevant knowledge. </li> </ul> <li> Dynamic work environment : </li> <ul> <li> Themed events and gifts throughout the year to promote team spirit. </li> </ul> </ul> The profile of our game-changers We are looking for talented individuals who: <ul> <li> Fluency in German (speaking and writing required) , English skills are an advantage. </li> <li> possess excellent communication skills, are well-organized, independent, and have a positive attitude. </li> <li> Master digital tools and demonstrate a natural curiosity to adapt to new technologies. </li> <li> Embrace challenges with enthusiasm and have a passion for customer satisfaction.</li></ul></div></section>

Naukri Gulf

Customer Service Advisor

On-site - Morocco - Boulemane 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Who are we?  Concentrix is an international company present in more than 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Your mission as a Customer Service Advisor As a Customer Service Advisor, you will play a key role in: <ul> <li> Responding to customer needs: Ensuring quality service by answering questions via phone, email or chat. </li> <li> Problem-solving: Identify and address requests or complaints to ensure customer satisfaction. </li> <li> Building customer loyalty: Providing personalized solutions to strengthen customer trust and loyalty. </li> <li> Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes. </li> </ul> What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution: <ul> <li> An attractive salary with additional bonuses: </li> <ul> <li> Language bonus dedicated to our multilingual Game-Changers. </li> <li> Regularity bonus from the 12th month and motivating performance bonuses. </li> <li> First special A d El Adha. </li> </ul> <li> Exceptional employee benefits: </li> <ul> <li> Advantageous health insurance and supplementary retirement benefits after one year. </li> <li> Flexible hours with the possibility of teleworking after an integration period. </li> <li> Free access to our gym. </li> </ul> <li> A dynamic work environment: </li> <ul> <li> Themed activities and gifts throughout the year to strengthen team spirit. </li> </ul> </ul> The profile of our Game-Changers: We are looking for talented individuals who: <ul> <li> They are perfectly fluent in French, both written and spoken. </li> <li> They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </li> <li> They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </li> <li> Rel vent les d défis avec enthusiasm et sont passionate s à la satisfaction de client. </li> </ul> Our recruitment process : 1- Online tests (1 hour): Once we receive your application, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your language and technical skills, as well as your personality. A key step to better understand your potential and help you stand out! 2- Telephone interview: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile. 3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture. Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet! ",</div></section>

Naukri Gulf

Customer Service Supervisor

On-site - Morocco - Marrakech 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Who are we?  Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Mission: Reporting to the project manager, your responsibilities will include: <ul> <li>Ensure the achievement of qualitative and quantitative objectives</li> <li>Ensuring compliance with the client's and Concentrix's quality processes and standards</li> <li>Provide regular activity reports to the client and top management</li> <li>Managing and leading a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...</li> <li>Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions.</li> <li>Ensure the availability of the resources and means of production necessary to maintain the flows</li> <li>Managing turnover and absenteeism, and implementing the necessary action plans</li> <li>Provide administrative support for your team (leave, absences, lateness)</li> <li>Alerting to problems that could impact production</li> <li>managing production incidents</li> </ul> What we offer you At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution: <ul> <li>Opportunities for growth, in an ethical and equitable manner</li> <li>Opportunities for professional development</li> <li>An attractive compensation package including a periodic performance bonus</li> <li>Exceptional employee benefits:<ul> <li>Health insurance</li> <li>Supplementary pension after one year of seniority in the company and subscription</li> <li>Reduced-price catering service</li> <li>Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</li> <li>Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</li> </ul> </li> </ul> Profile : <ul> <li>You have 1 year of experience as a call center manager</li> <li> <div>You have a perfect command of French and English, both written and spoken.</div> </li> <li>You possess the analytical skills to understand and guide the achievement of objectives</li> <li>You have a sense of anticipation and are focused on customer satisfaction and solutions.</li> <li>You are organized and meticulous.</li> <li>You are known for your interpersonal skills.</li> <li>You have a good sense of listening</li></ul></div></section>

Naukri Gulf

Customer Service Advisor

On-site - Morocco - Fes 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Who are we?  Concentrix is an international company present in more than 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Your mission as a Customer Service Advisor As a Customer Service Advisor, you will play a key role in: <ul> <li> Responding to customer needs: Ensuring quality service by answering questions via phone, email or chat. </li> <li> Problem-solving: Identify and address requests or complaints to ensure customer satisfaction. </li> <li> Building customer loyalty: Providing personalized solutions to strengthen customer trust and loyalty. </li> <li> Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes. </li> </ul> What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution: <ul> <li> An attractive salary with additional bonuses: </li> <ul> <li> Language bonus dedicated to our multilingual Game-Changers. </li> <li> Regularity bonus from the 12th month and motivating performance bonuses. </li> <li> First special A d El Adha. </li> </ul> <li> Exceptional employee benefits: </li> <ul> <li> Advantageous health insurance and supplementary retirement benefits after one year. </li> <li> Flexible hours with the possibility of teleworking after an integration period. </li> <li> Free access to our gym. </li> </ul> <li> A dynamic work environment: </li> <ul> <li> Themed activities and gifts throughout the year to strengthen team spirit. </li> </ul> </ul> The profile of our Game-Changers: We are looking for talented individuals who: <ul> <li> They are perfectly fluent in French, both written and spoken. </li> <li> They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </li> <li> They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </li> <li> Rel vent les d défis avec enthusiasm et sont passionate s à la satisfaction de client. </li> </ul> Our recruitment process : 1- Online tests (1 hour): Once we receive your application, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your language and technical skills, as well as your personality. A key step to better understand your potential and help you stand out! 2- Telephone interview: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile. 3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture. Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet! ",</div></section>

Naukri Gulf

Customer Service Advisor

On-site - Morocco - Meknes 4 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Who are we? Concentrix is an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Your mission as a Back Office Customer Advisor: As a Back Office Customer Advisor, you will play a key role in: <ul> <li> Accurately Handling Customer Requests : Process customer requests and inquiries through written channels such as emails, online forms, and chats, while ensuring precise and structured follow-up.   </li> <li> R solves problems effectively : Analyze requests, identify suitable solutions and handle complaints to guarantee customer satisfaction. </li> <li> Ensuring quality and compliance : Respecting internal procedures and quality standards in every interaction to maintain impeccable service. </li> <li> Contributing to customer loyalty : Offering personalized responses that strengthen trust and customer relationships. </li> </ul> What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution: <ul> <li> An attractive salary with additional bonuses : </li> <ul> <li> Language bonus dedicated to our multilingual Game-Changers. </li> <li> Regularity bonus from the 12th month and motivating performance bonuses. </li> <li> First special A d El Adha. </li> </ul> <li> Exceptional employee benefits : </li> <ul> <li> Advantageous health insurance and supplementary retirement benefits after one year. </li> <li> Flexible hours with the possibility of teleworking after an integration period. </li> <li> Free access to our gym. </li> <li> Transport assur allowing you to travel to your workplace safely and without logistical constraints. </li> <li> Ongoing training to develop your skills and acquire new knowledge tailored to the position. </li> </ul> <li> </li></ul></div></section>

Bayt

Web Customer Retention Specialist

Remote - Morocco 2 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security. What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc. ) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 345 </div>

Bayt

Service Manager

On-site - Morocco 28 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement. Job : Your tasks: <ul><li>Monitor and ensure the implementation of various action plans defined by After-Sales Management.</li><li>Ensure the application of various after-sales standards as defined by the represented brand(s).</li><li>Deploy programs or actions aimed at increasing revenue from service and spare parts.</li><li>Implement and set up customer satisfaction and loyalty programs.</li><li>Establish processes aimed at ensuring service quality and reducing workshop returns in accordance with the directives of the represented brand(s).</li><li>Implement the annual training plan for after-sales staff as defined by the Training Department.</li><li>Recruit, onboard, and integrate new employees.</li><li>Strengthen team spirit and employee motivation.</li><li>Regularly inform employees about company directions and qualitative and quantitative performance indicators.</li><li>Train and transfer knowledge during weekly quality briefings.</li><li>Plan staffing while respecting budgets and after consulting Management.</li><li>Ensure optimal use of available resources (human and material).</li><li>Adhere to directives regarding warranties and commercial gestures.</li><li>Comply with environmental constraints and legal directives (workplace accidents, labor regulations, environmental protection).</li><li>Monitor and analyze the after-sales performance indicators of the service center.</li><li>Hold monthly meetings with After-Sales Management, presenting the past month's results and objectives for the next month.</li><li>Daily supervision of customer reception operations.</li><li>Daily supervision of vehicle maintenance and repair operations.</li><li>Handle and follow up on customer complaints.</li><li>Monitor the quality of advice, workshop services, vehicle return process, work quality, and SAV communication and information.</li></ul> Required profile : As an engineer (preferably in mechanics or electromechanics), you have a minimum of 5 years of experience in the automotive sector, including 3 years as an After-Sales Manager. </div>

Bayt

F&B Service Expert

On-site - Morocco 22 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

Bayt

Customer Manager

On-site - Morocco 2 July 2026

Accounting, Finance & Banking

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Bank of Africa is characterized by a strong culture of innovation, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced collaborative culture, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid organizational foundation, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate competitive dimension supports a results-driven mindset and a continuous pursuit of excellence. Job : Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a customer portfolio. You will continuously propose and sell the full range of products and services to clients. Your commercial actions will be carefully planned and managed according to global and individual objectives. Risk prevention will be a constant challenge. Required profile : With a commercial or financial background (Master's degree from Business School or University), you have at least 2 years of previous experience in a similar role. Your developed commercial sense, writing skills, listening ability, and capacity to argue will be your main assets for success in this role. Rigor, organization, and teamwork skills will also be required. </div>

Naukri Gulf

F&B Service Expert

On-site - Morocco - Boulemane 3 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</div></section><section>Desired Candidate Profile<ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: Less than 1 year related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul></section>

Bayt

After-Sales Service Manager

On-site - Morocco 1 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. Job : Our client, a recognized player in the automotive sector, is recruiting an After-Sales Service Manager (SAV) based in Agadir. Responsibilities:  <ul><li>Lead and supervise all after-sales service activities.</li><li>Manage, support, and develop technical and administrative teams.</li><li>Ensure a high level of customer satisfaction and handle complaints.</li><li>Monitor performance indicators and implement continuous improvement actions.</li><li>Optimize workshop organization and intervention planning.</li><li>Ensure compliance with procedures, quality standards, and safety regulations.</li><li>Monitor productivity, quality, and profitability objectives for the department.</li></ul> Required profile : <ul><li>Higher education (Bachelor's to Master's degree) in automotive mechanics, management, or equivalent.</li><li>Minimum of 5 years of experience in a similar role, ideally in the automotive sector.</li><li>Strong skills in team management and operational management.</li><li>Excellent customer focus and service orientation.</li><li>Leadership, rigor, autonomy, and decision-making ability.</li><li>Good command of computer tools and management dashboards.</li></ul> </div>

Naukri Gulf

Customer Service Advisor (German-English)

On-site - Morocco - Boulemane 12 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Who are we? Concentrix is an international company with a presence in more than 70 countries. We are leaders in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Your role as a Customer Service Advisor: As a Customer Service Advisor, you will play a vital role by:Meeting customer needs: Ensuring high-quality service by answering questions via phone, email, or chat.Problem solving: Identifying and handling inquiries or complaints to ensure customer satisfaction.Customer service: Providing tailored solutions to strengthen customer trust and loyalty.Contribute to continuous improvement: Share customer feedback to optimize our services and processes.What we offer you: At Concentrix, we place great value on appreciating our talent. Here are the unique benefits we offer to recognize your contribution:Attractive compensation with additional bonuses: Language bonus for our multilingual game-changers. Regularity bonus from the 12th month and performance-based bonuses. Special bonus for Ad El Adha.Excellent benefits: Option to work on-site or remotely (for those outside Rabat, Sal, Kintra, Agadir, Marrakech, Fez, and Meknes). Advantageous health insurance and supplementary pension after one year. Flexible working hours with the option of working from home after an initial training period. Free access to our gym. Safe and convenient transportation to your workplace.Continuous professional development to enhance your skills and acquire new, job-relevant knowledge.Dynamic work environment: Themed events and gifts throughout the year to promote team spirit.</div></section><section>Desired Candidate Profile<h2>The profile of our game-changers</h2>We are looking for talented individuals who:<ul><li>Fluency in German (speaking and writing required), English skills are an advantage.</li><li>They possess excellent communication skills, are well-organized, independent, and have a positive attitude.</li><li>Master digital tools and demonstrate a natural curiosity to adapt to new technologies.</li><li>Embrace challenges with enthusiasm and have a passion for customer satisfaction.</li></ul></section>

Bayt

Customer Engagement Manager

On-site - Morocco 28 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> KEY DIMENSIONS: SCOPE & SCALE The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty. <ul><li>Customer Strategic Focus: Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li>Customer Persona Development: Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li>Customer Journey Mapping: Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li>Customer Engagement Plan: Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li>Go-to-Market <ul><li>Channel Assessment & Choices: Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li>Call Plan by Channel: Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li>Glocal Context Elaboration: Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul>ROLE RESPONSIBILITIES Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty. <ul><li>Customer Engagement Strategy: Develop and implement a  comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li>Design customer journeys: Ensure the personalization of customer interactions & content across channels</li><li>Analyze touchpoints across the customer journey: Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li>Content Strategy Plan: Develop the adapted content, on a glocal manner, in respect of the regulatory frame & in coordination with the dedicated partner functions (medical, regulatory...)</li><li>Collaboration with Brand Leads: Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li>Omni-Channel Engagement: Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li>Customer Insight and Analysis:<ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li>Cross-Functional Leadership: Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li>Work in Agile when possible with the transversal team when possible, with an innovation mindset</li></ul></li></ul>MAIN REQUIREMENTS  <ul><li>Education Background: Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li>Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li>Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li>Strong expertise in Omnichannel and Channel mix  </li><li>Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li>Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li>Language Proficiency: Fluent in the primary language(s) of the country or countries  of operation, with strong communication skills</li><li>Role model of PTW behaviours</li></ul>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) <ul><li>Customer Engagement Strategy Execution: Proven  track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li>Experience in Customer Engagement: Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li>Digital Transformation Initiatives: Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li>Agile Project Leadership: Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li>Regulatory compliance: Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE <ul><li>Strategic and Analytical Thinking: Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li>Leadership in a Customer Centric Environment: Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li>Customer-Centric Mindset: A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li>Adapability and Creativity: Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li>Collaborative skills: Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.</li><li>Technical Proficiency: Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! </div>

Bayt

Customer Support Consultant

Remote - Morocco 25 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . ; </div>

Bayt

Customer Support Consultant

Remote - Morocco 25 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent French & English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat. Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user. Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div>

Bayt

Customer Support Agent

Remote - Morocco 23 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . ; </div>

Bayt

Customer Support Consultant

Remote - Morocco 22 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div>

Bayt

Customer Support Consultant

Remote - Morocco 21 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 2VB </div>

Bayt

Customer Support Consultant

Remote - Morocco 11 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! Internal job code : 33J </div>

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