Front End Designer Jobs in Morocco
28 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <ul> <li><font dir="auto" ><font dir="auto" >Mastering the </font></font><strong><font dir="auto" ><font dir="auto" >PHP</font></font></strong><font dir="auto" ><font dir="auto" > programming language and the </font></font><strong><font dir="auto" ><font dir="auto" >Symfony</font></font></strong><font dir="auto" ><font dir="auto" > framework , particularly for back-end development of web applications.</font></font></li> <li><font dir="auto" ><font dir="auto" >Possess in-depth expertise in the </font></font><strong><font dir="auto" ><font dir="auto" >Vue.js </font></font></strong><font dir="auto" ></font><strong><font dir="auto" ><font dir="auto" >framework</font></font></strong><font dir="auto" ><font dir="auto" > for front-end web interface development, including component management, data, and user interaction </font><font dir="auto" >.</font></font></li> <li><font dir="auto" ><font dir="auto" >Possess solid experience in CI/CD (continuous integration and continuous delivery), with mastery of associated tools and practices, such as Jenkins or GitLab CI.</font></font></li> <li><font dir="auto" ><font dir="auto" >Be familiar with Docker and Kubernetes technologies for containerization and application orchestration.</font></font></li> <li><font dir="auto" ><font dir="auto" >Have significant experience in monitoring, particularly for performance tracking and anomaly detection.</font></font></li> <li><font dir="auto" ><font dir="auto" >To engage in a craftsmanship approach to development, giving particular importance to code quality, good development practices and the principles of Domain-Driven Design (DDD).</font></font></li> <li><font dir="auto" ><font dir="auto" >Possess excellent written and oral </font></font><strong><font dir="auto" ><font dir="auto" >communication</font></font></strong><font dir="auto" ><font dir="auto" > skills for the production of deliverables, reports and collaboration with the team.</font></font></li> <li><font dir="auto" ><font dir="auto" >To demonstrate a </font></font><strong><font dir="auto" ><font dir="auto" >spirit of analysis</font></font></strong><font dir="auto" ><font dir="auto" > and continuous improvement in order to evaluate the code, its impacts and propose solutions for improvement.</font></font></li> <li><font dir="auto" ><font dir="auto" >Having the ability to step back to objectively assess problems and propose solutions for improvement.</font></font></li> <li><font dir="auto" ><font dir="auto" >to be able to collaborate effectively in a team and to adapt to a remote work environment.</font></font></li> <li>Ma triser les concepts d Agilit (Scrum, Sprint Planning, Backlog ).</li> <li><font dir="auto" ><font dir="auto" >Have a minimum of 10 years' experience in web application development.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li><font dir="auto" ><font dir="auto" >A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience.</font></font></li> <li><font dir="auto" ></font><strong><font dir="auto" ><font dir="auto" >Over 7 years</font></font></strong><font dir="auto" ><font dir="auto" > of experience </font><font dir="auto" >in </font></font><strong><font dir="auto" ><font dir="auto" >PHP / Vuejs</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Experience in the retail or mass distribution sector would be an asset.</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Job Description <div> <p><font dir="auto" ><font dir="auto" >Join an ambitious team to lead the redesign and scaling of critical applications in React. You will be responsible for quality, front-end architecture and the implementation of modern development practices, in close collaboration with the product, QA and DevOps teams.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >You are responsible.</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Design and develop high-performance, scalable and maintainable interfaces in React (>=18)</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >To provide technical guidance to a front-end team, to lead code reviews, and to develop the skills of developers.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Ensuring quality through </font></font><strong><font dir="auto" ><font dir="auto" >TDD</font></font></strong><font dir="auto" ><font dir="auto" > , </font></font><strong><font dir="auto" ><font dir="auto" >automated testing (unit, integration, e2e) and </font></font></strong><font dir="auto" ><strong><font dir="auto" >CI/CD</font></strong><font dir="auto" > processes</font></font><strong><font dir="auto" ></font></strong> </p> </li> <li> <p><font dir="auto" ><font dir="auto" >Participating in </font></font><strong><font dir="auto" ><font dir="auto" >complex migrations</font></font></strong><font dir="auto" ><font dir="auto" > , front-end redesigns, and architectural evolutions (monolith micro frontends, etc.)</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Apply the principles of </font></font><strong><font dir="auto" ><font dir="auto" >DDD</font></font></strong><font dir="auto" ><font dir="auto" > , </font></font><strong><font dir="auto" ><font dir="auto" >Clean Code</font></font></strong><font dir="auto" ><font dir="auto" > , </font></font><strong><font dir="auto" ><font dir="auto" >SOLID</font></font></strong><font dir="auto" ><font dir="auto" > , </font></font><strong><font dir="auto" ><font dir="auto" >KISS/DRY</font></font></strong><font dir="auto" ><font dir="auto" > , etc.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Working closely with the QA, backend and DevOps teams (Docker, CI, monitoring)</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Stack & Tools</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >React 18+, TypeScript, Redux / State, Vite / Webpack</font></font></p> </li> <li> <p>Testing : Jest, React Testing Library, Cypress, Playwright</p> </li> <li> <p>CI/CD : GitHub Actions, GitLab CI, Docker, Sonar</p> </li> <li> <p>Suivi qualit : ESLint, Prettier, Husky, Storybook</p> </li> <li> <p><font dir="auto" ><font dir="auto" >DevOps Friendly: good understanding of cloud/containerized environments</font></font></p></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile</font></font></strong> </p> <ul> <li> <p> <strong><font dir="auto" ><font dir="auto" >Minimum 7 years of front-end experience with a focus on advanced React</font></font></strong> </p> </li> <li> <p><font dir="auto" ><font dir="auto" >Proven experience in </font><strong><font dir="auto" >front-end architecture </font></strong></font><strong><font dir="auto" ><font dir="auto" >redesign</font></font></strong><font dir="auto" ><font dir="auto" > , </font></font><strong><font dir="auto" ><font dir="auto" >migration</font></font></strong><font dir="auto" ><font dir="auto" > , and design</font></font><strong><font dir="auto" ></font></strong> </p> </li> <li> <p><font dir="auto" ><font dir="auto" >Rigorous application of </font></font><strong><font dir="auto" ><font dir="auto" >TDD</font></font></strong><font dir="auto" ><font dir="auto" > , automated testing, and continuous integration</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >A culture of </font></font><strong><font dir="auto" ><font dir="auto" >clean code</font></font></strong><font dir="auto" ><font dir="auto" > , quality standards, and reliable delivery</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Natural technical leadership, ability to challenge and develop a team</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >DevOps culture, comfortable with production environments</font></font></p></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >For the growth of our Front-End teams, </font></font><strong><font dir="auto" ><font dir="auto" >SQLI ISC Morocco</font></font></strong><font dir="auto" ><font dir="auto" > is looking for people passionate about development.</font></font></p> <p><font dir="auto" ><font dir="auto" >Interpersonal skills are one of our priorities, and we are looking for talented individuals who will thrive within the team. </font></font><br>
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As a </font></font><strong><font dir="auto" ><font dir="auto" >Vue.js Developer</font></font></strong><font dir="auto" ><font dir="auto" > , you will work on projects for clients of all sizes and across all sectors, offering a rich and varied professional experience. The high standards of our teams require us to constantly challenge our skills and expertise, ensuring that technology serves to enhance our clients' satisfaction.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" >You have at least </font></font><strong><font dir="auto" ><font dir="auto" >4 years of experience </font></font></strong> <strong><font dir="auto" ><font dir="auto" >in Vuejs development</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >You are proficient in Javascript/HTML5/CSS3 technologies.</font></font></li> <li><font dir="auto" ><font dir="auto" >You have a perfect command of English (spoken/written)</font></font></li> <li><font dir="auto" ><font dir="auto" >You are dynamic, curious and rigorous.</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p>As a <strong>Front-End Angular / Reactjs Senior Developer</strong>, you will contribute to the design and development of modern, high-performance web interfaces for major international clients. You will join an agile, dynamic, and expert digital team.</p> <p> <strong>Your responsibilities:</strong> </p> <ul> <li>Participate in technical design workshops with architects and business teams.</li> <li>Develop scalable, high-performance web applications using Angular/ Reactjs.</li> <li>Ensure code quality through unit testing, code reviews, etc.</li> <li>Collaborate closely with UX/UI Designers to deliver an optimal user experience.</li> <li>Provide corrective and evolving maintenance for existing applications.</li> <li>Actively participate in agile team rituals (daily stand-ups, sprint planning, retrospectives..).</li> </ul> <p> </p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p>Degree from an engineering school or university equivalent in computer science.</p> <ul> <li>Minimum of 5 years of experience in front-end development with strong Angular / Reactjs expertise.</li> <li>Good understanding of UI/UX principles.</li> <li>Familiar with development best practices (modularity, performance, accessibility, etc.).</li> <li>Team spirit, autonomy, and attention to detail.</li> <li>Strong communication skills in French. English is mandatory.</li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >Proficient in NodeJS 16 for developing high-performance and scalable back-end applications. </font></font><br><font dir="auto" ><font dir="auto" >
Strong experience with ExpressJS for creating RESTful APIs and </font></font><br><font dir="auto" ><font dir="auto" >
route management. </font></font><br><font dir="auto" ><font dir="auto" >
Familiar with VueJS 3 for creating client-side user interfaces. </font></font><br><font dir="auto" ><font dir="auto" >
A good understanding of relational databases, particularly </font></font><br><font dir="auto" ><font dir="auto" >
PostgreSQL, for data management. </font></font><br><font dir="auto" ><font dir="auto" >
Proficient in using Jest to write unit and integration tests. </font></font><br><font dir="auto" ><font dir="auto" >
Proficient in REST, Swagger, and Google API concepts for </font></font><br><font dir="auto" ><font dir="auto" >
API design and documentation. </font></font><br><font dir="auto" ><font dir="auto" >
Experience with version control tools such as Git (Bitbucket). </font></font><br><font dir="auto" ><font dir="auto" >
Familiar with authentication and authorization concepts, including OAuth and OIDC. </font></font><br><font dir="auto" ><font dir="auto" >
Experience with Linux operating systems, particularly Debian (Ubuntu), </font></font><br><font dir="auto" ><font dir="auto" >
for application deployment and maintenance. </font></font><br><font dir="auto" ><font dir="auto" >
Be able to use command-line tools like Bash for managing </font></font><br><font dir="auto" ><font dir="auto" >
scripts and automated tasks. </font></font><br><font dir="auto" ><font dir="auto" >
Possess excellent written and oral communication skills: Ability to produce </font></font><br><font dir="auto" ><font dir="auto" >
high-quality deliverables and reports. </font></font><br><font dir="auto" ><font dir="auto" >
Have an analytical mindset and a commitment to continuous improvement: Ability to evaluate code and its </font></font><br><font dir="auto" ><font dir="auto" >
impact, as well as challenge existing solutions to improve them. </font></font><br><font dir="auto" ><font dir="auto" >
Have the ability to take a step back and see the bigger picture: Ability to objectively assess problems and </font></font><br><font dir="auto" ><font dir="auto" >
propose solutions for improvement. </font></font><br><font dir="auto" ><font dir="auto" >
Be a team player: Ability to collaborate effectively with </font></font><br><font dir="auto" ><font dir="auto" >
team members to achieve common goals.</font></font></p> <p><font dir="auto" ><font dir="auto" > Mastering Agile concepts (Scrum, Sprint Planning, Backlog). Having a good understanding of software development principles, particularly Agile methodologies and best development practices.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" > A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience.</font></font></p> <p><font dir="auto" ><font dir="auto" > Over 7 years of experience in JavaScript</font></font></p> <p><font dir="auto" ><font dir="auto" > Experience in the retail or mass distribution sector would be an asset.</font></font></p></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >For the growth of our Front-End teams, </font></font><strong><font dir="auto" ><font dir="auto" >SQLI ISC Morocco</font></font></strong><font dir="auto" ><font dir="auto" > is looking for people passionate about development.</font></font></p> <p><font dir="auto" ><font dir="auto" >Interpersonal skills are one of our priorities, and we are looking for talented individuals who will thrive within the team. </font></font><br>
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As </font></font><strong><font dir="auto" ><font dir="auto" >an Angular Developer</font></font></strong><font dir="auto" ><font dir="auto" > , you will work on projects for clients of all sizes and across all sectors, offering a rich and varied professional experience. The high standards of our teams require us to constantly challenge our skills and expertise, ensuring that technology serves to enhance our clients' satisfaction.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" >You have at least </font></font><strong><font dir="auto" ><font dir="auto" >5 years of experience </font></font></strong> <strong><font dir="auto" ><font dir="auto" >in Angular development</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >You are proficient in Javascript/HTML5/CSS3 technologies.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are dynamic, curious and rigorous.</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >For the growth of our Front-End teams, </font></font><strong><font dir="auto" ><font dir="auto" >SQLI ISC Morocco</font></font></strong><font dir="auto" ><font dir="auto" > is looking for people passionate about development.</font></font></p> <p><font dir="auto" ><font dir="auto" >Interpersonal skills are one of our priorities, and we are looking for talented individuals who will thrive within the team. </font></font><br>
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As an </font></font><strong><font dir="auto" ><font dir="auto" >Angular Developer</font></font></strong><font dir="auto" ><font dir="auto" > , you will work on projects for clients of all sizes and across all sectors, offering a rich and varied professional experience. The high standards of our teams require us to constantly challenge our skills and expertise, ensuring that technology serves to enhance our clients' satisfaction.</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" >You have at least 4 </font></font><strong><font dir="auto" ><font dir="auto" >years of experience </font></font></strong> <strong><font dir="auto" ><font dir="auto" >in Angular development</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >You are proficient in Javascript/HTML5/CSS3 technologies.</font></font></li> <li><font dir="auto" ><font dir="auto" >Significant knowledge of VueJs and NodeJs is a plus.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are dynamic, curious and rigorous.</font></font></li></ul></div><p></p></section>
<h2 class="h5">Job description</h2>
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Job : <p>This position offers direct exposure to business and supply chain challenges in a dynamic, structuring, and fast-growing environment.</p><br><br><p>As such, your main tasks will be to:</p><br><br><ul><li>Ensure cross-functional coordination of operations between different stakeholders;</li><li>Monitor and manage operational activities and flows related to the value chain;</li><li>Participate in performance analysis and the production of operational reports;</li><li>Contribute to process optimization and monitoring of performance indicators;</li><li>Support export-related activities and business development;</li><li>Ensure compliance with deadlines, quality standards, and operational objectives.</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+5) from a business school or equivalent;</li><li>3 to 5 years of experience in operations, supply chain, FMCG, cosmetics, or export environment;</li><li>Excellent command of English;</li><li>Strong analytical, reporting, and coordination skills;</li><li>Good organizational skills and ability to manage priorities;</li><li>Analytical mindset, rigor, and autonomy;</li><li>Experience in an international environment is a real asset.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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Job : <p>This position offers direct exposure to business and supply chain challenges in a dynamic, structuring, and fast-growing environment.</p><br><br><p>As such, your main tasks will be to:</p><br><br><ul><li>Ensure cross-functional coordination of operations between different stakeholders;</li><li>Monitor and manage operational activities and flows related to the value chain;</li><li>Participate in performance analysis and the production of operational reports;</li><li>Contribute to process optimization and monitoring of performance indicators;</li><li>Support export-related activities and business development;</li><li>Ensure compliance with deadlines, quality standards, and operational objectives.</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac+5) from a business school or equivalent;</li><li>3 to 5 years of experience in operations, supply chain, FMCG, cosmetics, or export environment;</li><li>Excellent command of English;</li><li>Strong analytical, reporting, and coordination skills;</li><li>Good organizational skills and ability to manage priorities;</li><li>Analytical mindset, rigor, and autonomy;</li><li>Experience in an international environment is a real asset.</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p>As a Sales Executive at Glovo, you will be on the front lines, driving our growth in Morocco. You will be responsible for identifying, pitching, and signing up the best local specialty partners ( Bakeries, Butcheries, Sweets ect..) , becoming a key representative of our sales team and a vital part of our city's success.</p><br><br><p><strong>THE JOURNEY</strong></p><br><br><ul><li>Drive partner acquisition across Fes by consistently converting high-potential leads into active and healthy partners</li><li>Own the full sales cycle from outreach and pitching to negotiation, closing, onboarding, and activation</li><li>Build strong relationships with restaurant owners and act as a trusted advisor throughout the onboarding journey</li><li>Ensure newly signed partners become active on the platform and generate sustainable order growth</li><li>Maintain a highly organized pipeline in Salesforce, ensuring accurate tracking of activities, opportunities, and deal progression</li><li>Conduct daily prospecting activities including cold calling, field visits, and follow-ups with restaurant partners</li><li>Be proactive and resourceful in identifying new opportunities through social media, local networks, referrals, and on-ground prospecting when needed</li></ul> Qualifications <ul><li>2+ years of experience in Sales, Business Development, or customer-facing roles; experience within food delivery, hospitality, or the restaurant industry is a plus</li><li>Strong communication, negotiation, and relationship-building skills</li><li>A highly energetic and resilient profile with a strong “hunter” mentality</li><li>Comfortable spending significant time in the field meeting prospects and building local market knowledge</li><li>Self-motivated, organized, and able to manage pipelines and priorities effectively</li><li>Familiarity with CRM tools such as Salesforce is a plus</li><li>Fluent in French, Arabic, and English</li><li>Based in Fes or possessing strong knowledge of the Fes market and neighborhoods is highly preferred</li></ul><p>Individuals representing diverse profiles, <strong>and abilities,</strong> encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! <strong>Skills can be learned, and embracing diversity is invaluable.</strong></p><br><br><p><strong>We believe driven talent deserves:</strong></p><br><br><ul><li>? Top-notch private health insurance to keep you at your peak.</li><li>? Monthly Glovo credit to satisfy your cravings!</li><li>?️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</li><li>? Online therapy and wellbeing benefits to ensure your mental well-being.</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b><font dir="auto" ><font dir="auto" >Job Description </font></font></b><div> <ul> <li><font dir="auto" ><font dir="auto" >Mastering back-end development with NodeJS 16 and ExpressJS.</font></font></li> <li><font dir="auto" ><font dir="auto" >Have solid experience with creating and maintaining RESTful APIs.</font></font></li> <li><font dir="auto" ><font dir="auto" >Be able to write unit and integration tests with Jest.</font></font></li> <li><font dir="auto" ></font><strong><font dir="auto" ><font dir="auto" >Have a thorough knowledge of the PostgreSQL</font></font></strong><font dir="auto" ><font dir="auto" > database </font><font dir="auto" >.</font></font></li> <li><font dir="auto" ><font dir="auto" >be familiar with API documentation tools like Swagger.</font></font></li> <li><font dir="auto" ><font dir="auto" >Have an understanding of the concepts of OAuth and OIDC authentication.</font></font></li> <li><font dir="auto" ><font dir="auto" >be comfortable with Git version control tools (BitBucket).</font></font></li> <li><font dir="auto" ><font dir="auto" >Having experience with Bash scripts to automate tasks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Have a good knowledge of the Linux Debian (Ubuntu) environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >to be able to work with Google APIs.</font></font></li> <li><font dir="auto" ><font dir="auto" >Possess excellent written and oral </font></font><strong><font dir="auto" ><font dir="auto" >communication</font></font></strong><font dir="auto" ><font dir="auto" > skills: Ability to produce high-quality deliverables and reports.</font></font></li> <li><font dir="auto" ><font dir="auto" >Having an </font></font><strong><font dir="auto" ><font dir="auto" >analytical mindset</font></font></strong><font dir="auto" ><font dir="auto" > and a commitment to continuous improvement: Ability to evaluate code and its impacts, as well as to question existing solutions in order to improve them.</font></font></li> <li><font dir="auto" ><font dir="auto" >Having the ability to </font></font><strong><font dir="auto" ><font dir="auto" >step back</font></font></strong><font dir="auto" ><font dir="auto" > : The ability to evaluate problems objectively and propose solutions for improvement.</font></font></li> <li><font dir="auto" ><font dir="auto" >Having a </font></font><strong><font dir="auto" ><font dir="auto" >team spirit</font></font></strong><font dir="auto" ><font dir="auto" > : Ability to collaborate effectively with team members to achieve common goals.</font></font></li> <li>Ma triser les concepts d Agilit (<strong>Scrum</strong>, Sprint Planning, Backlog ).</li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <ul> <li><font dir="auto" ><font dir="auto" >A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience.</font></font></li> <li><font dir="auto" ></font><strong><font dir="auto" ><font dir="auto" >7 years</font></font></strong><font dir="auto" ><font dir="auto" > of </font><strong><font dir="auto" >JavaScript</font></strong><font dir="auto" > experience</font></font><strong><font dir="auto" ></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Experience in the retail or mass distribution sector would be an asset.</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <ul> <li><font dir="auto" ><font dir="auto" >Mastering the </font></font><strong><font dir="auto" ><font dir="auto" >Python</font></font></strong><font dir="auto" ><font dir="auto" > programming language for back-end application development.</font></font></li> <li><font dir="auto" ><font dir="auto" >Have significant experience in the design and implementation of RESTful APIs.</font></font></li> <li><font dir="auto" ><font dir="auto" >be familiar with relational databases, such as PostgreSQL </font></font><strong><font dir="auto" ><font dir="auto" >,</font></font></strong><font dir="auto" ><font dir="auto" > for data management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Have a good knowledge of continuous integration and continuous deployment (CI/CD) tools such as Jenkins, Ansible, Docker, </font></font><strong><font dir="auto" ><font dir="auto" >Terraform</font></font></strong><font dir="auto" ><font dir="auto" > , Kubernetes, Helm and Git.</font></font></li> <li><font dir="auto" ><font dir="auto" >to be able to implement and manage Cloud environments, such as </font></font><strong><font dir="auto" ><font dir="auto" >GCP</font></font></strong><font dir="auto" ><font dir="auto" > , using services such as Cloud Functions, Cloud Run and Cloud Storage.</font></font></li> <li><font dir="auto" ><font dir="auto" >Having experience with monitoring tools such as Grafana, InfluxDB, Telegraf and ELK to monitor application performance.</font></font></li> <li><font dir="auto" ><font dir="auto" >be familiar with Linux systems for application development and deployment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Have a good understanding of Agile concepts ( </font></font><strong><font dir="auto" ><font dir="auto" >Scrum</font></font></strong><font dir="auto" ><font dir="auto" > , Sprint Planning, Backlog).</font></font></li> <li><font dir="auto" ><font dir="auto" >to be able to communicate effectively, both in writing and orally, with team members and project stakeholders.</font></font></li> <li><font dir="auto" ><font dir="auto" >Having an </font></font><strong><font dir="auto" ><font dir="auto" >analytical mindset</font></font></strong><font dir="auto" ><font dir="auto" > and a commitment to continuous improvement in order to identify problems and propose solutions.</font></font></li> <li><font dir="auto" ><font dir="auto" >to be able to step back to analyze problems objectively and propose solutions for improvement.</font></font></li> <li><font dir="auto" ><font dir="auto" >Working collaboratively as a team to achieve common goals.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li><font dir="auto" ><font dir="auto" >A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience.</font></font></li> <li><font dir="auto" ></font><strong><font dir="auto" ><font dir="auto" >Over 7 years</font></font></strong><font dir="auto" ><font dir="auto" > of experience </font><font dir="auto" >in </font></font><strong><font dir="auto" ><font dir="auto" >Python</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Experience in the retail or mass distribution sector would be an asset.</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <ul> <li><font dir="auto" ><font dir="auto" >Participating in the definition of frontend project architectures in support of technical experts.</font></font></li> <li><font dir="auto" ><font dir="auto" >Steering and monitoring actual developments while ensuring best practices and adherence to initial recommendations,</font></font></li> <li><font dir="auto" ><font dir="auto" >Independently managing upstream research and development studies and redesigning the architecture of existing projects,</font></font></li> <li><font dir="auto" ><font dir="auto" >Participation in the technical response to pre-sales files,</font></font></li> <li><font dir="auto" ><font dir="auto" >Technology monitoring, innovation, webinar facilitation, maintaining contact with partners and publishers within its scope</font></font></li> <li><font dir="auto" ><font dir="auto" >Implementation of POCs and development of complex modules.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in evaluations during the recruitment of profiles in your technical field</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li><font dir="auto" ><font dir="auto" >More than 10 years of experience, including more than 5 as a Technical Expert/Architect</font></font></li> <li><font dir="auto" ><font dir="auto" >Technical management of projects</font></font></li> <li><font dir="auto" ><font dir="auto" >Implementation of frontend project architectures</font></font></li> <li><font dir="auto" ><font dir="auto" >Guiding development teams on adherence to best development practices</font></font></li> <li><font dir="auto" ><font dir="auto" >Independently managing upstream research and development studies and redesigning the architecture of existing projects,</font></font></li> <li><font dir="auto" ><font dir="auto" >Object-oriented programming,</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in frameworks and programming languages, including: Angular, React, VueJS, NodeJS...etc.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in front-end technologies: HTML5, CSS3, Bootstrap, JS, TypeScript</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of end-to-end testing tools and the implementation of development pipelines is a plus</font></font></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p><p>Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p><p>OR</p><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p><p></p></section>
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<br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Le Superviseur Front Office assure la supervision opérationnelle quotidienne de la réception afin de garantir un accueil chaleureux, un service client de qualité et le respect des standards de l’établissement.<br>Il coordonne l’équipe Front Office durant son shift, veille au bon déroulement des opérations d’arrivée et de départ des clients, traite les demandes et réclamations, et contribue à l’optimisation de l’expérience client ainsi qu’à l’atteinte des objectifs opérationnels et financiers du département Rooms.</p><br><p>RESPONSABILITÉS PRINCIPALES</p><br><p>1. Supervision des opérations Front Office</p><br><ul><li>Superviser le bon déroulement des opérations quotidiennes de la réception.</li><li>Assurer une qualité de service conforme aux standards LQA, de l’hôtel et de la marque Fairmont.</li><li>Contrôler les procédures de check-in, check-out, facturation et encaissement.</li><li>Veiller à la bonne gestion des réservations, attributions de chambres et rooming.</li><li>Assurer une communication fluide entre les différents départements opérationnels.</li></ul><p>2. Expérience et satisfaction client</p><br><ul><li>Accueillir les clients VIP et assurer un suivi personnalisé.</li><li>Gérer les demandes, incidents et réclamations clients avec professionnalisme.</li><li>Anticiper les besoins des clients afin d’offrir une expérience mémorable.</li><li>Veiller à l’application des standards de qualité et de service.</li><li>Suivre les commentaires clients et contribuer à l’amélioration continue.</li></ul><p>3. Gestion et encadrement de l’équipe</p><br><ul><li>Encadrer, motiver et accompagner les Réceptionnistes, Agents Guest Relation et Night Auditors.</li><li>Organiser la répartition des tâches pendant le shift.</li><li>Participer à l’intégration et à la formation des nouveaux Heartists.</li><li>Veiller au respect des procédures internes, de la discipline et des standards de présentation.</li><li>Assurer les briefings opérationnels de début de shift.</li></ul><p>4. Contrôle administratif et financier</p><br><ul><li>Vérifier les encaissements, fonds de caisse et rapports journaliers.</li><li>Contrôler l’exactitude des données dans le PMS.</li><li>Assurer le suivi des no-shows, late check-outs et procédures de facturation.</li><li>Participer à l’optimisation du revenu en appliquant les techniques d’upselling.</li><li>Préparer les rapports opérationnels demandés par la hiérarchie.</li></ul><p>5. Coordination opérationnelle</p><br><ul><li>Assurer la liaison avec les départements Housekeeping, Réservations, Conciergerie, F&B et Technique.</li><li>Assurer la transmission des consignes entre les shifts.</li><li>Veiller au respect des règles de sécurité et procédures d’urgence.</li></ul><br>Qualifications<br><br><p>Compétences techniques</p><br><ul><li>Maîtrise des opérations Front Office.</li><li>Bonne connaissance des standards hôteliers de luxe.</li><li>Maîtrise des logiciels PMS (Opera Cloud, etc.).</li><li>Bonne gestion des situations difficiles et réclamations clients.</li><li>Connaissances en facturation et procédures de caisse.</li></ul><p>Compétences comportementales</p><br><ul><li>Leadership et esprit d’équipe.</li><li>Sens élevé du service client.</li><li>Excellente communication.</li><li>Sens de l’organisation et gestion des priorités.</li><li>Capacité à travailler sous pression.</li><li>Présentation professionnelle et attitude positive.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité & Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>The consultant will be involved in:</p><br><br><ul><li>Designing and developing robust and high-performance <strong>Java / Spring Boot</strong> applications.</li><li>Implementing and evolving <strong>microservices</strong> and <strong>event-driven</strong> architectures.</li><li>Managing relational databases (<strong>PostgreSQL / SQL</strong>) and NoSQL databases (<strong>Couchbase</strong>).</li><li>Applying <strong>TDD</strong> best practices and optimizing test coverage.</li><li>Continuously improving code quality (SOLID, YAGNI, Sonar, performance).</li><li>Analyzing and optimizing application performance (scalability, response time, load).</li><li>Participating in the complete software lifecycle (design, development, production release, run).</li><li>Integrating into a <strong>DevOps</strong> environment (CI/CD, Git, Kubernetes).</li><li>Deploying and operating applications in a containerized environment.</li><li>Contributing to the spread of best practices and craftsmanship.</li><li>Working using the <strong>Scrum</strong> methodology.</li></ul> <br> Required profile : <p>Graduated with a Bac+5 degree from an engineering school or equivalent</p><br><br><p><u><strong>Experience:</strong></u> Minimum 5 years in Java Back-End development, including significant experience in distributed architectures and DevOps environments. + experience in retail / mass distribution is a plus</p><br><br><p><strong><u>Technical skills:</u></strong> </p><br><br><ul><li>Java (expert)</li><li>Spring Boot</li><li>Microservices architecture</li><li>Event-driven architecture</li><li>Kubernetes</li></ul><p><u><strong>Methodological & behavioral skills:</strong></u></p><br><br><ul><li>Excellent written and oral communication (French)</li><li>Analytical and reflective mindset</li><li>Continuous improvement orientation</li><li>Adherence to deadlines and quality standards</li><li>Team spirit</li></ul> <br><br> </div>
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<p>Company description Publicis Global Delivery (PGD) est le réseau mondial de centres d’excellence de Publicis Groupe, leader international des communications, du marketing et de la transformation digitale. PGD accompagne les agences et les clients du groupe à travers le monde en fournissant des expertises spécialisées dans les domaines du Media, Data, Technology, Commerce, Content, Creative, QA et Project Management. Overview En tant que Consultant Confirmé Run Salesforce Service Cloud, vous serez responsable du maintien en conditions opérationnelles de la plateforme Salesforce Service Cloud. Vous interviendrez auprès des équipes métiers et techniques afin d’assurer le bon fonctionnement des processus de service client, le traitement des incidents, l’accompagnement des utilisateurs et l’optimisation continue des solutions existantes. Responsibilities Superviser les processus de service client dans un environnement de production. Assurer le suivi quotidien des automatisations Salesforce (Flows, Escalations, Routing, SLA). Maintenir et optimiser les fonctionnalités Service Cloud existantes, notamment Case Management, Email-to-Case et Omni-Channel. Identifier, analyser et résoudre les incidents fonctionnels et techniques. Gérer les demandes d’évolution mineure et les besoins de support des utilisateurs. Contrôler les intégrations CRM et la qualité des données entre les différents systèmes. Créer et maintenir des rapports, tableaux de bord et vues personnalisées. Accompagner les utilisateurs métiers dans l’utilisation quotidienne de Salesforce. Maintenir la documentation fonctionnelle et technique. Participer à l’amélioration continue des processus CRM et des bonnes pratiques Run. Qualifications Superviser les processus de service client dans un environnement de production. Assurer le suivi quotidien des automatisations Salesforce (Flows, Escalations, Routing, SLA). Maintenir et optimiser les fonctionnalités Service Cloud existantes, notamment Case Management, Email-to-Case et Omni-Channel. Identifier, analyser et résoudre les incidents fonctionnels et techniques. Gérer les demandes d’évolution mineure et les besoins de support des utilisateurs. Contrôler les intégrations CRM et la qualité des données entre les différents systèmes. Créer et maintenir des rapports, tableaux de bord et vues personnalisées. Accompagner les utilisateurs métiers dans l’utilisation quotidienne de Salesforce. Maintenir la documentation fonctionnelle et technique. Participer à l’amélioration continue des processus CRM et des bonnes pratiques Run. Additional information Environnement international et collaboratif. Forte interaction avec les équipes métiers et techniques. Opportunité de travailler sur des projets CRM stratégiques et à fort impact.(Cette formulation est une adaptation éditoriale basée sur le contexte de la mission.) Profil recherché : autonome, rigoureux, orienté service client et amélioration continue. Expérience sur des environnements omnicanaux, retail ou relation client appréciée. Type de contrat : CDI.Séniorité : Mid-Senior Level.</p> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Job Description <div> <p><font dir="auto" ><font dir="auto" >Mission: As part of the Finance & Corporate teams, the consultant will be responsible for designing and implementing automated tests to ensure the quality of the Finance Department's web and mobile applications. They will work closely with the development teams to identify relevant test cases, develop automation scripts, and execute tests efficiently.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Technical environment</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Design, develop, and maintain automated test scripts using the </font><u><strong><font dir="auto" >Selenium/Java framework and Playwright/TypeScript.</font></strong></u><strong><font dir="auto" > #Must have</font></strong></font><u> <strong><font dir="auto" ></font></strong> </u> <strong><font dir="auto" ></font></strong> </p> </li> </ul> <ul> <li> <p><font dir="auto" ><font dir="auto" >Design, develop and maintain automated test scripts using the </font></font><strong><font dir="auto" ><font dir="auto" >Karat</font></font></strong><font dir="auto" ><font dir="auto" > DSL framework.</font></font></p> </li> </ul> <ul> <li> <p><font dir="auto" ><font dir="auto" >Understanding and using the </font></font><strong><font dir="auto" ><font dir="auto" >Gherkin</font></font></strong><font dir="auto" ><font dir="auto" > language for defining test scenarios.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Understanding of REST API concepts and API testing tools (postman).</font></font></p> </li> </ul> <ul> <li> <p><font dir="auto" ><font dir="auto" >Analyze the functional specifications (User Stories) to define the automated test cases.</font></font></p> </li> </ul> <ul> <li> <p><font dir="auto" ><font dir="auto" >My mastery of the Jira test management tool XRAY</font></font></p> </li> </ul> <ul> <li> <p><font dir="auto" ><font dir="auto" >Set up and manage CI/CD pipelines for test automation using tools like Jenkins and/or GitLab CI.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Build and maintain relevant datasets for automated testing.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Understanding of the principles of software quality assurance (ISTQB Certification)</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Proficiency in agile methodologies, particularly </font></font><strong><font dir="auto" ><font dir="auto" >SCRUM</font></font></strong></p></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <p><font dir="auto" ><font dir="auto" >A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience.</font></font></p> </li> </ul> <ul> <li> <p>Exp rience de<strong> 3 7 ans</strong> en <u> <strong>Test Automation QA Full Stack</strong> </u> </p> </li> </ul> <ul> <li> <p><font dir="auto" ><font dir="auto" >Experience in the retail or mass distribution sector would be an asset.</font></font></p></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <div> </div> <div> <b>About the role:</b> </div> <div> </div> <div>The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting into the Front Office Manager.</div> <div> </div> <div> <b>What you will do:</b> </div> <ul> <li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible </li> <li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </li> <li> <div>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, by phone or through Chat.</div> </li> <li> <div>Resolve guest complaints, and find opportunities to recognize and personalize the experience for all guests.</div> </li> </ul> <div> </div> <div> <b>What you bring:</b> </div> <ul> <li>One + years experience working within a luxury hotel or similar environment is considered an asset </li> <li>Excellent interpersonal skills and communication skills </li> <li>Cross cultural sensitivity, and customer service orientation </li> <li>Guest centricity and understanding the importance of guest s preferences. <div> </div> </li> </ul> <div> <b>Skills:</b> </div> <div> </div> <div>Education: High school education or equivalent experience.</div> <div>Experience: Experience in a luxury brands</div> <div>Fluent in French, Arabic and English.</div> <div> </div> <div><br></div> <div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Within the Customer Services Department, in the Front Office team, you will provide operational telephone support to our partners and direct clients. Your main responsibilities will include: Receiving and handling customer requests by phone, in writing, and via the ticketing interface; Qualifying, tracking, and following up on tickets; Handling VGA, ADSL, and mobile incidents; Actively participating in the improvement of services offered to clients in close collaboration with all departments within the Customer Services Department.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >With a Bachelor's degree (or equivalent), you have initial successful experience as a front office operator or customer service representative in the telecommunications sector, either in a call center or support role. Required skills: Customer service oriented; comfortable using the telephone and new technologies; excellent written and verbal communication skills; good level of English (a second language is a plus). Desired qualities: Excellent communication skills; meticulousness; team spirit; dynamism.</font></font></p><p></p></section>