internist Jobs in Morocco
287 Jobs Found
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <ul><li>Import data and collect necessary information for ideal software configuration.</li><li>Perform functional analysis of client needs (payroll, recruitment, career management, training, etc.).</li><li>Write functional specifications.</li><li>Manage projects until go-live, prioritizing the implementation of different modules.</li><li>Ensure communication with project stakeholders (HR departments and IT teams), reporting on their progress.</li><li>Prepare activity-related reports.</li><li>Train new users on the application.</li><li>Create customer support documentation to handle usage issues.</li><li>Provide support to teams during audit and development phases of the tool.</li><li>Follow up on and respond to client feedback.</li><li>Configure the application and business intelligence tools for data extraction for mandatory declarations and populating the BDES (Economic and Social Database).</li><li>Ensure operational maintenance.</li><li>Ensure the creation and delivery of interfaces.</li><li>Define potential automatic update patches following regulatory and/or tax changes related to payroll.</li><li>Centralize incidents, monitor their processing, and perform necessary follow-ups.</li><li>Provide optimization solutions for the tool (automation, reliability, etc.).</li><li>Customize the software to client needs and/or company specificities.</li><li>Set up interfaces between solutions, detailing mapping tables.</li><li>Perform compliance tests.</li></ul> <br> Required profile : <ul><li>Master's degree (Bac+5) or higher in Human Resources / IT Methods.</li><li>Minimum of 3 years of experience in managing an HRIS tool.</li><li>Proficiency in HRIS tools and software (ERP such as HR Access, PeopleNet, SAP, Workday, Talentsoft, etc.).</li><li>Knowledge and understanding of HR processes.</li><li>Knowledge of the payroll environment.</li><li>Proficiency in office software.</li><li>Proficiency in organizing and conducting meetings.</li><li>Good knowledge of functional testing methodology and tools.</li><li>Proficiency in French and English, both written and spoken.</li><li>Good listening and communication skills, analytical and synthesis skills, and writing abilities.</li></ul> <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>Within the AI Center of Excellence in Morocco, you will design, develop, and industrialize AI applications (RAG, agents, conversational copilots, OCR pipelines) for client projects and reusable internal accelerators. You will work autonomously on technical architecture as well as implementation, in direct communication with business teams.</p><br><br><p><strong><u>Your missions:</u></strong></p><br><br><br><ul><li>Design and develop RAG and agentic systems (retrieval architecture, multi-tool orchestration, context management)</li><li>Develop conversational interfaces and copilots</li><li>Build robust backends in Python/FastAPI (API design, asynchronous management, LLM integration)</li><li>Integrate and arbitrate between LLM providers (OpenAI, Azure OpenAI, Anthropic, Mistral, self-hosted solutions) based on cost/performance/sovereignty</li><li>Design OCR and document processing pipelines for business use cases</li></ul> <br> Required profile : <ul><li>Master's degree in engineering / computer science</li><li>5 to 8 years of experience in full-stack development on production AI projects</li></ul><p><strong><u>Technical skills:</u></strong></p><br><br><ul><li>Frontend: AngularJS, React/Next.js, JavaScript, TypeScript</li><li>Backend: Python/FastAPI, API design, asynchronous processing</li><li>LLM & RAG: OpenAI, Azure OpenAI, Anthropic, LangChain/LlamaIndex, Vector databases, …</li><li>Tools: Git, Docker, CI/CD, automated testing</li><li>Solid mastery of at least one specialized AI domain: advanced RAG (multi-layer architectures, hybrid retrieval), OCR/document processing, Computer Vision, or applied NLP</li></ul><br><p><strong><u>Personal qualities:</u></strong></p><br><br><ul><li>Ability to think architecturally, not just in terms of implementation - we are looking for someone who challenges technical choices</li><li>Autonomy and rigor in technical execution and maintainability</li><li>Product curiosity, sense of UX</li><li>Written/oral communication skills in French/English</li><li>Ethical awareness regarding the impact of generative AI</li></ul> <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>At the heart of our technological transformation, you will be responsible for the design, development, and industrialization of intelligent applications leveraging the capabilities of LLMs (Large Language Models), RAG orchestration, and conversational interfaces. You will work directly with business and Product teams to make generative AI a concrete, responsible, and sustainable operational lever.</p><br><br><p><strong><u>Your missions</u></strong></p><br><br><p>- Develop conversational interfaces and AI components (RAG, copilots, etc.)</p><br><br><p>- Integrate AI APIs (Ollama, OpenAI, Azure, Anthropic...) into business use cases</p><br><br><p>- Create MVPs or functional demonstrators in an agile framework</p><br><br><p>- Collaborate with business teams for prompt and model implementation</p><br><br><p>- Document processes and support internal adoption of solutions</p><br><br><p>- Ensure the robustness, maintainability, and ethics of the developed systems</p><br><br> <br> Required profile : <p><u><strong>Profile sought</strong></u></p><br><br><p>- Master's degree (Bac+5) in engineering or computer science</p><br><br><p>- Minimum 5 to 8 years of experience in full-stack development on AI projects</p><br><br><p><u>Technical skills</u></p><br><br><p>- Front-end development e.g: Streamlit, React, Next.js, Vue, or Svelte</p><br><br><p>- Backend: Python (FastAPI), Node.js, API design</p><br><br><p>- LLM integration: Ollama, OpenAI, Azure OpenAI, prompt and cost management</p><br><br><p>- Knowledge in Vector databases (Pinecone, Chroma ...) and LangChain</p><br><br><p>- Tools: Git, Docker, Jupyter, CI/CD, testing tools</p><br><br><p><u>Personal qualities</u></p><br><br><p>- Curiosity and technical rigor</p><br><br><p>- Strong product culture and sense of user experience</p><br><br><p>- Team spirit, proactivity, adaptability</p><br><br><p>- Good written and oral communication (FR/EN)</p><br><br><p>- Ethical awareness and understanding of AI impacts</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <br> <p>What You'll Do</p> <p>You will support the BCG X teams by enhancing the employee experience for all CT talent, with a key responsibility being the support of CT career development. This includes working closely with the regional CD team to ensure all aspects of the talent review process such as tenure reviews, case reviews, and dossier preparation are submitted and completed accurately. Additionally, you will ensure that all relevant data (e.g., Workday, case information, staffing details, case reviews) is up-to-date and accurate.</p> <p> </p> <p>You will create and/or updates regular reports as required including headcount activity, reduced capacity, LOA, mobility, attrition or other program reporting needs and ensure accuracy and timelines of delivery . You will support the regional Point of Contact (POC) for functional pillars such as L&D, D&I, Compensation, and Insights & Reporting, also contribute to people-related projects as needed.</p> <p> </p> <p>In this role, you are expected to work closely with the Regional P&D team to support a wide range of people-focused initiatives, driving culture, engagement, and people development.</p> <p> </p> <p>YOU RE GOOD AT</p> <ul> <li>Strong organizational skills with the ability to support others to stay on track</li> <li>Excellent verbal and written communication skills</li> <li>High level of self-motivation, resourcefulness, ability to take initiative and find creative and effective ways to accomplish tasks</li> <li>Proven ability to multitask, prioritize, and work in a fast-paced, collaborative, and service-oriented environment</li> <li>Service orientation with a flexible, team-player attitude</li> <li>High accuracy and attention to detail</li> <li>A passion for building culture and creating a positive employee experience through every interaction with the teams you serve</li> <li>A OneBCG mindset, enabling you to build strong relationships within the BCG network to consistently deliver the best employee experience for your team</li> </ul> <br></div></section>
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<span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br>
<span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br>
<span>As a Frontline Support Specialist, you are crucial to delivering exceptional customer experiences and ensuring seamless service operations. You will be the primary point of contact for most customers, efficiently resolving technical issues and addressing needs with precision. Your work directly enhances customer satisfaction, prevents churn, and contributes to continued subscription and potential expansion, impacting customer retention and lifetime value. By ensuring businesses maximize product potential and maintain seamless experiences, you will drive higher customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and faster resolution times. You will also streamline internal processes through timely inter-team communication and effective initial troubleshooting, leading to improved efficiency across the organization.</span><br> <strong>Work Arrangement:</strong><br>
<span>This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. Hours of work: Working between 7:00 am - 10:00 pm on a regular basis Monday - Friday, and weekends on a rotating schedule, holidays depending on business needs.</span><br> <strong>**This position requires full-time in-office attendance for the first 3 months of employment to support onboarding and team integration. Following this initial period, the role transitions to a hybrid schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.**</strong><br><br><p><b>What you will do:</b></p><br><ul>
<li>Prioritize, organize, and manage your workload to ensure timely resolution of customer support tickets, using advanced CX management tools (approx. 40%).</li>
<li>Act as the primary point of contact for customers, efficiently resolving technical and administrative issues and addressing customer needs with precision and care (approx. 25%).</li>
<li>Independently troubleshoot and resolve common technical glitches and administrative issues for SMB Deliverect accounts (approx. 15%).</li>
<li>Conduct initial investigations and gather information for commercial and retention-focused requests for SMB accounts, and assist with commercial gesture requests (approx. 10%).</li>
<li>Coordinate with internal teams and external partners, managing escalations to subject matter experts or the Investigation Team when issues require deeper technical analysis or fall outside direct ownership (approx. 10%).</li>
</ul><br><p><b>What you will Bring: </b></p><br><ul>
<li>Fluency in Arabic and English is essential, with strong written and verbal communication skills; fluency in French would be a significant advantage.</li>
<li>At least 2 years of relevant experience in a customer support, IT Helpdesk or solutions consulting role, preferably within the SaaS industry, or equivalent work experience.</li>
<li>Strong ownership skills to ensure high-quality and timely ticket follow-up and resolution.</li>
<li>Excellent structure and organization abilities to efficiently handle your workload using advanced CX management tools, ensuring a smooth workflow and timely resolution of customer support tickets.</li>
<li>Solid communication skills to handle complicated customer issues and emotions, dealing with any criticism professionally.</li>
<li>Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time.</li>
<li>Strong collaboration skills to work effectively across teams, fostering positive team dynamics and contributing to goals.</li>
<li>Critical thinking and creative problem-solving when faced with challenging issues which require out-of-the-box troubleshooting.</li>
<li>Autonomy and confidence to be self-driven and have the ability to handle pushback.</li>
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<p><strong>AFR ops Customer specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><strong>DHL Global Forwarding </strong>– Morocco has an opening for a <strong>AFR ops Customer specialist</strong> where you will provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.</p> <p><strong>In this AFR ops Customer specialist position </strong></p> <ul> <li>Under direct/close supervision, you will support the delivery of air freight forwarding processes and activities for internal and external customers.</li> <li>You will perform assigned tasks of generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.</li> <li>You will undertake routine tasks such as research, data processing and validation, and documentation.</li> <li>Under guidance, you will gather input for the freight control center, and details, information, and instructions for the operations team.</li> <li>You will perform tasks to support the determination of freight rates on incoming and outgoing materials and products.</li> <li>You will gather and provide information for customer visits to maintain close business relationships with existing clients and enhance customer retention.</li> <li>You will record information and data for shipping tenders.</li> <li>You will enter data and share information, and support shipment documentation for freight forwarding.</li> <li>You will collate data and draft reports and updates for account performances to support other team members.</li> <li>You will follow defined processes, systems, and methods for the delivery of assigned tasks.</li> <li>You will check recurring routine issues faced during delivery; otherwise, you will escalate to your supervisor for inputs and guidance.</li> </ul> <p>In the area of AFR product:</p> <ul> <li>You will create or confirm transport orders, perform bookings, and optimize bookings.</li> <li>You will prepare, control, and distribute all required Import/Export documents.</li> <li>You will identify performance issues of suppliers and propose solutions to improve performance.</li> <li>You will update Customs shipment information and physical status, and resolve customer issues and incidents.</li> <li>You will support and interact primarily with colleagues of your own team.</li> <li>You will communicate information that requires little explanation or interpretation.</li> <li>You will address task-related issues appropriately to maintain work relationships.</li> </ul> <p><strong>Now, here’s what we need from you</strong></p> <ul> <li>Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.</li> <li>Education Level: Vocational/Specialized/Technical/Certification.</li> <li>Experience Level: less than 2 years.</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p><font color="#ffffff">#LI-MEA</font></p>
<p>Develop and coordinate inspiring, relevant and consistent communication content across all customer touchpoints, working closely with creative agencies and internal stakeholders to deliver communication that drives business results, strengthens the IKEA brand, and creates a seamless omnichannel customer experience in the local market. The role is responsible for supporting the creation, adaptation, implementation and follow-up of campaign content across all paid, owned and earned channels, excluding day-to-day social media management, while ensuring alignment with brand guidelines, tone of voice, commercial priorities and customer insights.</p><p><strong>Desired Candidate Profile</strong></p><p>Support the development and execution of communication campaigns that drive awareness and consideration in the different customer meeting points . Generating and converting demand Develop clear and inspiring communication briefs for creative agencies and follow up the creative process from briefing to implementation. Coordinate the development of campaign assets for offline and online channels, including TV, radio, outdoor, print, IKEA Family, website, app, in-store and PR activations. Secure that all communication content is aligned with IKEA Brand values, visual identity, tone of voice and communication guidelines. Adapt global and regional communication materials to the local market, ensuring relevance for customers. Collaborate with social media specialists to ensure campaign consistency and a unified customer experience across all channels Work closely with , ecom, sales, com in , sales , Family , and Customer Experience teams to secure integrated omnichannel communication. Coordinate content production with agencies, photographers, designers, copywriters and other external partners. Ensure consistency and quality of communication across all channels and customer touchpoints. Follow up campaign implementation and collect learnings to improve future communication performance. Monitor communication trends, media developments, customer behaviors and competitor activities to identify opportunities for innovation and improvement. Support the development of IKEA Family communication initiatives (basic level) Build strong working relationships with agencies and internal stakeholders to secure effective collaboration and high-quality execution. Contribute actively to creating an open, collaborative and learning-oriented environment, acting as a role model for IKEA values.</p>
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Description de l'entreprise<p>LEONI est un fournisseur mondial de produits, de solutions et de services pour la gestion de l'énergie et des données dans l'industrie automobile. Notre Groupe emploie environ 87 000 personnes dans 21 pays et a généré un chiffre d'affaires consolidé de 5 milliards d'euros en 2024, nous sommes l'un des principaux fournisseurs de câbles complexes et de systèmes de câblages spéciaux adaptés à nos clients. </p><br><p>Nous sommes convaincus que des connexions significatives entre collaborateurs sont le moteur de l’innovation et du succès. Chez LEONI, vous rejoindrez une équipe diversifiée, internationale et collaborative qui façonne l’avenir de la mobilité, de la conduite autonome aux motorisations alternatives en passant par les solutions de recharge intelligente.</p><br><p>Depuis mi-2025, nous faisons partie du Groupe Luxshare, l’un des principaux fournisseurs de solutions au monde pour les secteurs de l’électronique grand public, des communications, des centres de données, de l’automobile et de la santé, basé en Chine. Rejoignez-nous et contribuons ensemble à façonner l’avenir de la connectivité.</p><br><p><strong>Et nous vous recherchons.</strong></p><br><br><br>Description du poste<ul><li>Gérer et entretenir l'infrastructure informatique, y compris les serveurs, les réseaux et les systèmes de stockage.</li><li>Contrôler les performances des systèmes et résoudre les problèmes afin de minimiser les temps d'arrêt.</li><li>Mettre en œuvre et maintenir des mesures de sécurité informatique pour protéger les données et les actifs de l'entreprise.</li><li>Élaborer et mettre en œuvre des procédures et des documents opérationnels en matière de technologies de l'information</li><li>Collaborer avec des équipes interfonctionnelles afin d'optimiser la prestation de services informatiques.</li><li>Gérer les environnements d'informatique en nuage et veiller à l'affectation correcte des ressources</li><li>Mettre en œuvre des solutions d'automatisation pour améliorer l'efficacité et réduire les tâches manuelles</li></ul><br><br>Qualifications et Expérience<ul><li>Licence en informatique, en technologie de l'information ou dans un domaine connexe.</li><li>1 an d'expérience dans les opérations informatiques, de préférence dans un environnement d'entreprise</li><li>Solide connaissance de la gestion de l'infrastructure informatique et de l'administration du réseau</li><li>Maîtrise de la surveillance des systèmes, du dépannage et de l'optimisation des performances</li><li>Expérience des plateformes d'informatique en nuage telles que AWS ou Azure</li><li>Solide compréhension des meilleures pratiques en matière de sécurité informatique et de leur mise en œuvre</li></ul><br> </div>
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Job : <p>Reporting to the Head of the Credit Risk Department, your main responsibilities will be:</p><br><br><p><strong>Processing and risk analysis of credit files</strong>:</p><br><br><ul><li>Analyze credit files by performing technical, financial, and economic analyses;</li><li>Ensure the analysis of guarantees and consultation of negative files: blacklist of principals, Credit bureau to prevent any major risk;</li><li>Verify the consistency between the financial data entered by the business manager and the physical documents;</li><li>Ensure the entry of counter-analysis elements of the files into the business IT system;</li><li>Establish customer ratings using dedicated system tools;</li><li>Ensure the preparation of credit decisions by issuing a justified and factual opinion;</li><li>Issue minutes and credit decisions of the various committees;</li><li>Circulate decisions for signature, ensure their distribution to the network, and their filing;</li><li>Ensure the distribution of credit decisions to the relevant departments;</li><li>Review and challenge the financing plan (analysis of repayment capacity and development of business plan stress tests).</li></ul><p><strong>Monitoring and risk prevention</strong>:</p><br><br><br><ul><li>Analyze the credit risks of clients in the portfolio and monitor the evolution of the risk related to the outstanding credits granted;</li><li>Ensure the analysis of commitments (breakdown of commitments and payments received by market, guarantees by seniority, communication of market status to the commitment monitoring manager...);</li><li>Serve as the interface with various administrations to obtain information on the nature and/or progress of a contract;</li><li>Maintain the balance of authorizations granted;</li><li>Develop and update risk-related indicators to prevent potential risks;</li><li>Participate in the preparation of watch committees;</li><li>Process derogation forms and establish monthly follow-up;</li><li>Monitor standards and procedures and ensure compliance.<br> </li></ul> <br> Required profile : <p><strong>Required technical skills:</strong></p><br><br><p>• Master's degree (Bac+5) in Finance;<br>• Minimum of 3 years of experience in the banking sector (Risk Department/ Commitments/ Investment Financing);<br>• Knowledge of public procurement legislation is desirable;<br>• Knowledge of products and banking operational techniques for businesses (financial analysis, customer risk rating techniques; ...)<br>• Development and analysis of reporting;<br>• Filing, referencing, and archiving of documents;</p><br><br><p><strong>Required behavioral skills:</strong></p><br><br><p>• Rigor and organization;<br>• Initiative and synthesis skills.<br> </p><br><br> <br><br> </div>
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<span><b>Lear For You</b> <br>
</span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br>
<p>A path to a better career. A better future.</p><br>
<p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br>
<p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br>
<p>Are you ready for a better career? A better future?</p><br><br><br><b>Responsibilities</b> <br><ul>
<li><strong>Invoice Processing:</strong> Ensure timely and appropriate recording of all transactions in the ERP system.</li>
<li><strong>Vendor Management:</strong> maintain relationships, resolve discrepancies, and address inquiries.</li>
<li><strong>Reporting & Reconciliation:</strong> Manage monthly close activities, prepare reports, reconcile accounts. Generate reports for management, budget forecasting, and financial statements.</li>
<li><strong>Financial Controls & Compliance:</strong> Ensure adherence to company policies (SOX), financial regulations, and internal controls, mitigating fraud risks.</li>
<li><strong>Process Improvement:</strong> Identify and implement solutions to enhance efficiency and effectiveness within the AP functions. </li>
</ul><br><br><b>Experience Requirements</b> <br><ul>
<li>Bachelor’s degree in accounting, Finance, or Business</li>
<li>Strong Communication & Interpersonal Skills</li>
<li>Strong knowledge of accounting principles, analytical and problem-solving skills, attention to detail</li>
<li>Able to work and adapt in a changing environment</li>
<li>Constructive thinker focused on improving day-to-day work.</li>
<li>Demonstrated capability to quickly learn to work with systems and processes, being open and flexible to changes.</li>
<li>Good english communcation level</li>
</ul><br><br><b>Equal Opportunity Employer</b> <br>
<p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br>
<p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br>
<p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br>
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>As part of the development of its Group Finance activities, our client is looking for an International Senior R2R Accountant to support the accounting and financial management of several international subsidiaries.</p><br><br><p>Reporting to the Group Accounting Manager, you will be responsible for the quality, compliance, and reliability of the financial information produced for your area. You will be involved in the entire Record-to-Report cycle, including closing, reporting, tax obligations, and IFRS conversion work.</p><br><br><p>The scope will initially cover the Swiss subsidiary before a gradual extension to other European entities.</p><br><br><p><u><strong>Main tasks:</strong></u></p><br><br><p><strong>General Accounting & Closings:</strong></p><br><br><ul><li>Ensure complete accounting for the subsidiaries assigned.</li><li>Record and control accounting operations in the Unit4 ERP.</li><li>Prepare and book closing entries.</li><li>Perform bank reconciliations and treasury account monitoring.</li><li>Control balance sheet and income statement accounts.</li><li>Ensure the quality and consistency of accounting data</li></ul><p><strong>Reporting & Consolidation:</strong></p><br><br><ul><li>Participate in monthly and annual closings.</li><li>Produce trial balances, supporting documents, and closing files.</li><li>Analyze significant variances and fluctuations.</li><li>Prepare financial reports for the Group.</li><li>Participate in internal and external audits.</li></ul><p><strong>Taxation & Compliance:</strong></p><br><br><ul><li>Prepare local tax returns.</li><li>Coordinate work with accounting and tax firms.</li><li>Monitor legal and regulatory obligations.</li><li>Assist with tax audits and administrative requests.</li></ul><p><strong>IFRS & Accounting Bridge:</strong></p><br><br><ul><li>Prepare bridges between local standards and the Group's IFRS framework.</li><li>Perform IFRS adjustments necessary for consolidation.</li><li>Ensure the quality and traceability of data sent to Group teams.</li><li>Participate in intercompany reconciliation work.</li></ul><p><strong>Continuous Improvement:</strong></p><br><br><ul><li>Contribute to Unit4 ERP optimization projects.</li><li>Participate in harmonizing international accounting processes.</li><li>Strengthen internal control systems.</li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><ul><li>Bachelor's degree to Master's degree in Accounting, Finance, or Management.</li><li>5 to 8 years of experience in general accounting or R2R environment.</li><li>Experience in an international or multi-subsidiary environment.</li><li>Good command of IFRS standards (IFRS 15, IFRS 16, IAS 37).</li><li>Excellent command of Excel.</li><li>Knowledge of Unit4 ERP appreciated.</li><li>Fluent French and professional English are essential.</li></ul> <br><br> </div>
Renforcer le lien migration-développement en Afrique (Consultant pour les Comores)
Research & Development
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Result of Service<br>Le consultant contribuera à la production des documents suivants (en format électronique) : • Le rapport d’analyse du contexte national relatif aux cadres existants (juridiques, réglementaires, d’investissement, etc.) en matière d’envois de fonds et de contribution de la diaspora au développement aux Comores, • Note de politiques publiques (policy brief) sur la contribution de la diaspora comorienne au développement • Le cadre réglementaire et institutionnel efficace, incluant les des réformes politiques et des outils/instruments stratégiques adaptés aux besoins de la diaspora pour orienter les transferts de fonds vers l’investissement ; • La feuille de route détaillée pour la mise en place du cadre identifié et des outils stratégiques associés, ainsi qu’un plan d’action clair visant à optimiser les investissements de la diaspora et leur contribution au développement des Comores. • Un rapport et d’une boîte à outils sur l’intégration des contributions de la diaspora dans les politiques de développement aux Comores ; • Tous les documents, notes conceptuelles et présentations nécessaires aux réunions de validation et atelier de dissémination, ainsi qu’aux ateliers de renforcement des capacités. La performance du consultant sera évaluée sur la base des éléments suivants : • Le respect des délais de soumission des livrables ; • La mise en œuvre des activités nationales et des ateliers ; • L’alignement avec les objectifs et la méthodologie définis dans les termes de référence ; • La qualité des rapports produits, telle qu’appréciée à travers les commentaires reçus. Tous les travaux doivent être originaux et inclure les références appropriées aux auteurs et aux sources de données ; • La connaissance du contexte économique national. Le consultant mettra à la disposition de la CEA et du Ministère des Finances, du Budget et du Secteur bancaire l’ensemble des documents, bases de données (le cas échéant, de préférence en format Excel), figures et présentations. L’ensemble des livrables devra être rédigé en langue française.<br> Work Location<br>COMOROS<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Contexte et justification de l’appui Les diasporas contribuent de manière significative au développement durable tant des pays d’accueil que des pays d’origine, en apportant des contributions économiques, sociales et culturelles diversifiées. Elles transfèrent des volumes importants de fonds ainsi que des compétences acquises dans les pays de destination, générant des avantages positives pour les pays d’origine, notamment en matière de transfert de technologies et d’innovation au service du développement national. Les diasporas mobilisent également des ressources financières pour des investissements individuels ou collectifs, visant à améliorer les conditions de vie et/ou à générer des rendements économiques. Malgré cette importance croissante, les politiques relatives aux diasporas demeurent moins développées et insuffisamment prise en compte. Les envois de fonds constituent un levier essentiel du développement et ont des effets significatifs sur la croissance économique, en soutenant la consommation, l’investissement et les dépenses sociales (éducation, santé, protection sociale). Au cours des dernières années, les flux de transferts de fonds ont connu une augmentation notable et représentent désormais la principale source de financement externe dans de nombreux pays africains, dépassant l’aide publique au développement (APD) et les investissements directs étrangers (IDE). Toutefois, la contribution positive des diasporas internationaux, en particulier des envois de fonds, demeure insuffisamment valorisée. Malgré certains progrès, les efforts visant à tirer pleinement parti de ces contributions restent en deçà de leur potentiel, en particulier dans le contexte africain. Une meilleure compréhension de la contribution des diasporas et l’élaboration de politiques publiques adaptées, visant à les protéger et à les autonomiser, sont essentielles pour maximiser les bénéfices de la migration. Dans ce contexte, la CEA met en œuvre un programme intitulé « Renforcer le lien migration-développement en Afrique » (2024-2028) afin de renforcer les capacités de 6 pays à intégrer la contribution de la diaspora dans leurs stratégies nationales de développement. L’objectif est d’optimiser l’impact des transferts de fonds effectués par les travailleurs du secteur formel de la diaspora vers leur pays d’origine, contribuant ainsi à un développement durable. Aux Comores, ces transferts de fonds représentent une source essentielle de financement du développement (plus de 20 % du PIB) et leur utilisation pourrait être encore plus efficace si le cadre, politiques, réformes et les outils adéquats étaient mis en place pour les orienter vers l’investissement. Fonctions et responsabilités Sous la supervision directe du Chef de la Section des initiatives sous-régionales et du responsable de programme chargée des affaires économiques, et sous la supervision générale du Directeur du Bureau sous-régional pour l’Afrique du Nord, le consultant fournira un appui technique et opérationnel afin de faciliter l’intégration des contributions de la diaspora dans l’agenda de développement des Comores et l’élaboration d’un cadre adéquat permettant de mieux valoriser ces contributions. Il travaillera en étroite collaboration avec le ministère des Finances du Budget et du Secteur bancaire pour : • Collecter et fournir les informations et données nécessaires ; • Appuyer la préparation du rapport d’analyse de la situation nationale en fournissant des contributions contextuelles, facilitant les consultations avec les parties prenantes et garantissant la validation des résultats afin d’assurer leur adéquation avec le contexte national ; il contribuera également à la collecte et l’analyse des données et informations nationales relatives aux aspects institutionnels, juridiques et financiers des envois de fonds et à leur contribution au développement durable ; • Contribuer à l’appui technique au budget citoyen 2027 qui va accompagner la loi de Finances • Apporter l’appui nécessaire à l’élaboration et à l’adaptation contextuelle de la Boite à outils (Toolkit) pour intégrer la composante transferts de fonds et contribution de la diaspora dans les stratégies et politiques nationales. • Assurer l’organisation des réunions nationales et des ateliers, y compris la gestion des aspects logistiques, la coordination avec les parties prenantes, la préparation des documents de travail et le bon déroulement des activités. Résultats attendus de la mission Dans les délais impartis, le consultant contribuera à la production des livrables suivants : 1. Contribution au rapport d’analyse de la situation nationale, incluant la collecte de données, les contributions des parties prenantes et la validation de l’évaluation des cadres institutionnels, juridiques et financiers relatifs aux envois de fonds et au développement durable ; 2. Contribution à l’élaboration du cadre réglementaire et institutionnel adéquat, incluant des apports sur le contexte national, les options de politiques publiques et les perspectives des parties prenantes afin d’assurer la pertinence et la faisabilité des recommandations et ainsi qu’ à l’élaboration d’une feuille de route détaillée et d’un plan d’action, incluant l’appui à la définition des actions, des échéanciers, des mécanismes de coordination et des dispositifs de suivi-évaluation, en vue de renforcer l’investissement de la diaspora et sa contribution au développement aux Comores. 3. Contribution à l’appui technique au budget citoyen 2027 4. Contribution à l’élaboration d’un rapport et d’une boîte à outils sur l’intégration des contributions de la diaspora dans les politiques nationales de développement aux Comores ; 5. Contribuer et participer au différents ateliers et réunions de validation des livrables ainsi qu’aux ateliers de renforcement des capacités Le calendrier et les échéances des livrables seront définis d’un commun accord entre le consultant, le Ministère des Finances, du Budget et du Secteur bancaire et le SRO-NA.<br> Qualifications/special skills<br>Au minimum, un Diplôme universitaire supérieur (Master ou équivalent) en économie, Finances, statistiques ou domaines connexes est requis. Un minimum de cinq d’expérience en économie et en finance est requis Connaissance du contexte économique, institutionnel et politique des Comores est désirable Une expérience avérée en analyse des politiques économiques au niveau national, ainsi qu’une bonne maîtrise des dynamiques liées à la migration, aux transferts de fonds et à l’engagement de la diaspora, constitue un avantage<br> Languages<br>L'anglais et le français sont les langues de travail du Secrétariat de l'ONU. Pour cette consultation, la maîtrise de la langue française est exigée. La maîtrise de l’anglais ou l’arabe est un avantage<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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<span>About us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence.<br> We’ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise.<br> We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling.<br> This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).<br> Our proprietary AI orchestrator.<br> Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.<br> Ready to kick start your career with us?<br> About this role This role will give you the opportunity to work on high added value data governance and data quality projects, building robust data management frameworks for our clients within a growing service company.<br> As our Data Governance Specialist, you will help clients take control of their data assets — defining policies, enforcing quality standards, managing metadata, and deploying governance tooling.<br> You will collaborate closely with data engineers, analysts, and client stakeholders to embed governance practices across the full data lifecycle.<br> What will you do?<br> Design, implement, and operationalize data governance frameworks across client engagements, covering the following areas: DATA GOVERNANCE & POLICY Define and implement data governance frameworks, policies, and standards tailored to client environments.<br> Establish data ownership, stewardship models, and accountability structures across business and technical teams.<br> Develop and maintain data dictionaries, business glossaries, and classification taxonomies.<br> Ensure compliance with data regulations and internal data management policies (GDPR, BCBS 239, etc.<br>). DATA QUALITY & LINEAGE Design and implement data quality rules, profiling routines, and monitoring dashboards.<br> Investigate and remediate data quality issues across structured and unstructured data sources.<br> Map and document end-to-end data lineage to support auditability and impact analysis.<br> Define and track data quality KPIs and SLAs in collaboration with data owners.<br> METADATA & CATALOGUING Deploy and administer data catalog and metadata management tools (e.<br>g. Informatica, Collibra, Alation, Microsoft Purview).<br> Enrich metadata assets with business context, ownership, sensitivity classification, and usage information.<br> Drive adoption of the data catalog across business and technical teams.<br> TOOLING & INTEGRATION Configure and operate data governance platforms, primarily Informatica (IDMC, Axon, EDC, DQ) and equivalent tools.<br> Integrate governance tooling with existing data pipelines, warehouses, and BI environments.<br> Automate data quality checks and governance workflows within ETL/ELT pipelines.<br> OTHER Provide internal training and knowledge-sharing sessions on data governance best practices.<br> Support the Team Lead/Manager on client relationships, business development, and internal projects.<br> Who are you?<br> EDUCATION & PROFESSIONAL EXPERIENCE Master’s degree in a relevant field such as Computer Science, Information Systems, Data Management, Statistics, or Applied Mathematics.<br> Full proficiency in French and English 3 to 6 years of experience in data governance, data management, or data engineering with a strong governance focus.<br> Experience working in a consulting, financial services, or multi-client environment is a plus.<br> TECHNICAL SKILLS DATA GOVERNANCE TOOLS Proven hands-on experience with Informatica (IDMC / Intelligent Data Management Cloud, Axon Data Governance, Enterprise Data Catalog, Data Quality).<br> Experience with other governance and cataloguing platforms such as Collibra, Alation, Ataccama, or Microsoft Purview.<br> Familiarity with data quality tools: Great Expectations, Monte Carlo, Soda, or equivalent.<br> DATA ENGINEERING & QUERYING Solid experience with SQL for data profiling, querying, and quality rule implementation across relational databases and data warehouses (Snowflake, BigQuery, Synapse, Redshift).<br> Experience in Python for automating data quality checks, metadata extraction, and governance workflows.<br> Understanding of ETL/ELT pipelines and ability to embed governance controls within them (dbt, Airflow, Informatica PowerCenter/IDMC).<br> DATA ARCHITECTURE & PLATFORMS Good understanding of data platform architectures: data lake, lakehouse, and data warehouse environments.<br> Familiarity with cloud platforms and their native governance services: Azure Purview, AWS Glue Data Catalog, Google Dataplex.<br> Understanding of data modelling concepts and their impact on governance (dimensional modelling, data vault, etc.<br>). STANDARDS & COMPLIANCE Knowledge of data governance frameworks and standards: DAMA-DMBOK, BCBS 239, GDPR, ISO 8000.<br> Experience defining and applying data classification schemes (sensitivity labels, PII tagging, retention policies).<br> Exposure to master data management (MDM) concepts and tools is a plus.<br> INTERPERSONAL SKILLS Ability to engage and influence both technical teams and business stakeholders on data governance topics.<br> Strong analytical mindset with the ability to diagnose data quality issues and translate them into actionable remediation plans.<br> Good communication skills with the ability to document governance frameworks clearly and present findings to senior audiences.<br> Detail-oriented, rigorous, and comfortable working across multiple client contexts simultaneously.<br> What we offer A competitive salary.<br> A great working environment.<br> A steep learning curve with interesting and diverse topics to work on.<br> A healthy work-life balance.<br> Health insurance benefits.<br> Equal opportunity employer Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, training and job termination).<br> If you believe you match our requirements and values, we would be happy to hear from you.<br> Visit our website to know more about us, our services and company culture.<br></span> </div>
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<span>About Petra Brands: Petra Brands is a dynamic and innovative consumer products company that manages a diverse portfolio of brands, including House of Party, Fomin Soap, Roofus, Everymood, and Luna Naturals.<br> We specialize in creating unique and memorable consumer packaged goods (CPG) in the party, craft, beauty, personal care, and lifestyle sectors.<br> Our mission is to deliver products that spark creativity, celebration, and connection — crafting experiences that evoke emotion, memories, and a sense of place through captivating brand identities and thoughtful packaging.<br> The Role: We're looking for someone who lives and breathes AI.<br> You'll help us use AI tools to automate workflows, speed up operations, and make our businesses run smarter.<br> This isn't a research role, it's about getting things done.<br> You'll work across our group of agency and retail businesses to find opportunities where AI can save time, reduce manual work, and improve results.<br> If you're the person who's already using Claude, Manus AI, ChatGPT, and automation tools daily, and you're excited to help a business do the same, this role is for you.<br> What You'll Do: Look at how we currently do things and find ways AI can make it faster or better Build and set up AI-powered workflows for operations, sales, data processing, and content creation Connect AI tools to our existing systems (CRMs, spreadsheets, databases, etc.<br>) Write and refine prompts that get consistent, high-quality results from AI models Work with different teams to understand their pain points and build solutions Stay on top of new AI tools and bring fresh ideas to the table What We're Looking For: Hands-on experience with AI tools like Claude, Manus AI, or ChatGPT Comfortable with automation platforms like Zapier, Make, or n8n Basic scripting skills (Python or JavaScript) Strong problem-solver who can break down messy processes Good communicator — can explain tech stuff to non-tech people Nice To Have: Experience with RPA tools (UiPath, Automation Anywhere) Familiarity with APIs and databases Background in agency or retail environments Experience measuring ROI on automation projects What We Offer: A chance to work with the exciting and rapidly growing global company.<br> Career growth and professional development support.<br> Competitive compensation with performance-based bonuses.<br> A collaborative and supportive workplace culture that celebrates creativity.<br></span> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p>Expert in our EDI systems (EDIFrance/WebEDI, EDIConnect), the EDI Project Manager ensures the operational and technical interface between the Supply Chain business needs of the client and the EDI solutions.</p><br><br><p><u>1. EDI Project Management & Partner Management</u></p><br><br><p>● EDI Project Management: End-to-end management (technical migrations, integration of new flows, connection openings).</p><br><br><p>● Generix Partner Management: Facilitating follow-up meetings, defining requirements for evolutions, monitoring service quality and adherence to commitments (SLA).</p><br><br><p>● Multi-stakeholder Coordination: Central interface between the partner, Business Units / Departments, Carrefour IT teams, and the internal IT department.</p><br><br><p><u>2. Design, Implementation & Testing</u></p><br><br><p>● Scoping & Specifications: Analysis of functional needs and writing of technical specifications (flow mapping).</p><br><br><p>● Development & Configuration: Configuration and implementation of new EDI messages.</p><br><br><p>● Validation & Testing: Coordination of unit tests (TU) and non-regression tests, then validation of flow compliance with business teams.</p><br><br><p>● Go-live: Management of deployments and change support.</p><br><br><p><u>3. Operational Maintenance & Support</u></p><br><br><p>● Monitoring & Evolution: Daily monitoring of flow generation and integration; corrective and evolutionary maintenance of the existing EDI catalog.</p><br><br><p>● Level 3 Operational Support: Handling complex incidents and resolving high-impact issues.</p><br><br> <br> Required profile : <p>- Master's degree (engineering school or university) in IT, or equivalent experience.<br>- Over 7 years of experience in EDI flow management.<br>- Experience in the retail / mass distribution sector would be an advantage.</p><br><br><p><u><strong>Required Skills: </strong></u></p><br><br><p><strong>Must Have</strong></p><br><br><p>● Expertise in EDI and mass distribution supply chain processes: Supply Chain, invoice dematerialization, banking flows)</p><br><br><p>● Proficiency in EDIFACT exchange standards and SAP integration (IDocs)</p><br><br><p>● Experience with tools used by Generix: TradeXpress, GCN, AS2, X400, Infinity</p><br><br><p><strong>Nice to Have</strong></p><br><br><p>● Experience with file exchange/transfer: CFT, Connect Direct, SFTP storage:</p><br><br><p>Message queues: Kafka (Apache), QSeries synchronous: API</p><br><br><p>● Monitoring: Syslog, DOCUMENTTRACKER</p><br><br><p>● Watchfulness: Mastery of the latest industry standards and developments in the EDI field.</p><br><br><p>● Languages: Professional English essential (international context)</p><br><br><p>Coordination: Ability to foster collaboration among multidisciplinary, internal, and external teams</p><br><br><p>● Proactive, good listening and communication skills: Clarity in technical explanations to business teams and strong synthesis abilities</p><br><br><p>● Ability to support the development of the EDI department's business</p><br><br><p>● Responsiveness & Autonomy: High responsiveness to critical incidents (Level 3 Support) and ability to manage tasks independently</p><br><br><p>● Analytical and rigorous mindset</p><br><br> <br><br> </div>
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<span>Join Our Team as a Local Support Specialist at RateHawk!<br> Are you passionate about travel and tech?<br> Do you speak English and Italian fluently?<br> If so, we’d love to have you join our fast-growing international travel-tech company!<br> At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.<br> What We Offer: Remote Work: Work from the comfort of your home!<br> Salary: base payment + monthly bonus.<br> Dynamic Team: Be part of a young and energetic group of specialists.<br> Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.<br> Learning & Development: We support your growth through seminars, trainings, and conferences.<br> Perks: Take advantage of corporate discounts on hotels and other services.<br> The Process: Application: we will review your CV once you apply!<br> Meeting with HR: A friendly chat with our HR team.<br> One minute Internet Speed Test: Just to make sure you’re all set for remote work.<br> Meeting with Hiring Manager: Another friendly chat.<br> Interview results and offer!<br> If this sounds like the perfect fit for you, we’d love to hear from you!<br> Apply now and let’s create amazing travel experiences together!<br> Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.<br>notion.site/recruitment-privacy-notice What You'll Do: Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.<br> Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.<br> Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.<br> Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.<br> Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.<br> Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.<br> Record Details: Accurately document all work and partner interactions in our CRM system.<br> What We're Looking For: Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently.<br> Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!<br> Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!<br> Proactive Mindset: You don’t just solve problems – you prevent them.<br> You anticipate partner needs and take initiative.<br> Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.<br> Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.<br> Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.<br></span> </div>
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <ul><li>Import data and collect necessary information for ideal software configuration.</li><li>Perform functional analysis of client needs (payroll, recruitment, career management, training).</li><li>Write functional specifications.</li><li>Pilot projects until production launch, prioritizing the implementation of different modules.</li><li>Ensure communication with project stakeholders (HR departments and IT teams), reporting on their progress.</li><li>Establish activity-related reports.</li><li>Train new users on the application.</li><li>Create customer support to handle usage problems.</li><li>Provide support to teams during audit and tool development phases.</li><li>Monitor and respond to customer feedback.</li><li>Configure the application and business intelligence tools for data extraction for mandatory declarations and populating the BDES (economic and social database).</li><li>Ensure operational maintenance.</li><li>Ensure the creation and delivery of interfaces.</li><li>Define potential automatic update patches following regulatory and/or fiscal changes related to payroll.</li><li>Centralize incidents, monitor their processing, and follow up as needed.</li><li>Provide optimization solutions for the tool (automation, reliability).</li><li>Customize the software to client needs and/or company specificities.</li><li>Implement interfaces between solutions with corresponding table mapping.</li><li>Perform compliance testing</li></ul><br> <br> <br> Required profile : <strong>Job Offer Description</strong><br><ul><li>Import data and collect necessary information for ideal software configuration.</li><li>Perform functional analysis of client needs (payroll, recruitment, career management, training).</li><li>Write functional specifications.</li><li>Pilot projects until production launch, prioritizing the implementation of different modules.</li><li>Ensure communication with project stakeholders (HR departments and IT teams), reporting on their progress.</li><li>Establish activity-related reports.</li><li>Train new users on the application.</li><li>Create customer support to handle usage problems.</li><li>Provide support to teams during audit and tool development phases.</li><li>Monitor and respond to customer feedback.</li><li>Configure the application and business intelligence tools for data extraction for mandatory declarations and populating the BDES (economic and social database).</li><li>Ensure operational maintenance.</li><li>Ensure the creation and delivery of interfaces.</li><li>Define potential automatic update patches following regulatory and/or fiscal changes related to payroll.</li><li>Centralize incidents, monitor their processing, and follow up as needed.</li><li>Provide optimization solutions for the tool (automation, reliability).</li><li>Customize the software to client needs and/or company specificities.</li><li>Implement interfaces between solutions with corresponding table mapping.</li><li>Perform compliance testing</li></ul><br><strong>Required Skills and Experience</strong><br><ul><li>Minimum Bachelor's degree (Bac+5) in Human Resources / IT Methods.</li><li>Minimum 3 years of experience in managing an HRIS tool.</li><li>Proficiency in HRIS tools and software (ERP systems such as HR Access, PeopleNet, SAP, Workday, Talentsoft, etc.).</li><li>Knowledge and understanding of HR processes.</li><li>Knowledge of the payroll environment.</li><li>Proficiency in office automation tools.</li><li>Proficiency in organizing and conducting meetings.</li><li>Good knowledge of functional testing methodology and tools.</li><li>Proficiency in written and spoken French and English.</li><li>Good listening and communication skills, analytical mindset, synthesis skills, and writing abilities.</li></ul><br> <br><br> </div>