Operations Supervisor Jobs in Morocco
4 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br>
<p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br>
<p>DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?</p><br>
<p><strong><span>VOTRE ROLE</span></strong></p><br> <p><span>L’Agent d’Exploitation Maritime (Ocean Operations Administrator) est responsable de la gestion des opérations de fret maritime import.</span></p><br> <p><strong><span>CE QUE VOUS ALLEZ FAIRE</span></strong></p><br> <p><strong><span>Operations: Traitement des dossiers Import</span></strong></p><br> <ul>
<li><span>Prise de contact avec Ceva pour l'organisation du transport</span></li>
<li><span>Réception de pré alerte (CFR ou DDP)</span></li>
<li><span>Ouverture du dossier import</span></li>
<li><span>Confrontation des données du BL de chargement et celles des documents</span></li>
<li><span>Suivi de chargement avec la compagnie maritime</span></li>
<li><span>Réception de l’avis d’arrivée et de la facture de la compagnie maritime concernée</span></li>
<li><span>Saisie des données d’expédition sur le logiciel ERP</span></li>
<li><span>Envoi de l’avis d’arrivée au client</span></li>
<li><span>Echange à la compagnie maritime (paiement de la facture et obtention du connaissement / BL)</span></li>
<li><span>Remise du bon à délivrer au client</span></li>
<li><span>Envoi de tous les documents à LINEA pour dédouanement de la marchandise</span></li>
<li><span>Envoi d'ordre de livraison</span></li>
</ul> <p><strong><span>Service clients</span></strong></p><br> <p><strong><span>Support client en amont, en aval et tout au long des opérations</span></strong></p><br>
<ul>
<li><span>Maintien d'une communication efficace avec le client (flux d'information)</span></li>
<li><span>Envoi des informations relatives au dossiers à temps</span></li>
<li><span>Communication des situations/ planning de chargement</span></li>
<li><span>Assurer l’interface avec client (tel, email, réunions, etc.)</span></li>
</ul>
<p><strong><span>Coordination avec les différentes parties prenantes</span></strong></p><br>
<ul>
<li><span>Communication avec les différentes parties prenantes (tierces parties)</span></li>
<li><span>Intervention en cas des incidents et litiges et proposition des solutions adaptées</span></li>
</ul>
<p><strong><span>Gestion des retours clients (réclamations, suggestions, etc.)</span></strong></p><br>
<ul>
<li><span>Réception d'un retour client (réclamation, suggestion, etc.)</span></li>
<li><span>Etude Analyse du retour client en interne</span></li>
<li><span>Suivi et communication des actions engagées au client.</span></li>
</ul> <p><strong><span>Facturation - Vérification documentaire et archivage</span></strong></p><br>
<p><strong><span>Facturation</span></strong></p><br>
<ul>
<li><span>Contrôle et validation des documents du dossier</span></li>
<li><span>Application des tarifs de facturation (Achat-Vente)</span></li>
<li><span>Saisie des factures dans le logiciel ERP</span></li>
<li><span>Edition de la facture et vérification des documents à joindre</span></li>
<li><span>Envoi de la facture au client</span></li>
<li><span>Réception des accusés</span></li>
<li><span>Suivi des encours clients</span></li>
<li><span>Remise de copie de facture au service comptabilité</span></li>
</ul> <p><strong><span>Archivage</span></strong></p><br>
<ul>
<li><span>Vérification des éléments du dossier</span></li>
<li><span>Clôture et archivage du dossier</span></li>
</ul> <p><span>CE QUE NOUS CHERCHONS</span></p><br>
<ul>
<li><span>Diplôme de niveau Bac+3 en commerce international, logistique et transport ou domaine similaire.</span></li>
<li><span>Minimum 2 ans d’expérience dans le fret maritime.</span></li>
</ul> <p><strong><span>Compétences Techniques :</span></strong></p><br>
<ul>
<li><span>Parfaite connaissance des opérations maritimes (import-export)</span></li>
<li><span>Parfaite connaissance de la réglementation de transport maritime.</span></li>
</ul> <p><strong><span>Compétences personnelles et interpersonnelles :</span></strong></p><br>
<ul>
<li><span>Excellente communication écrite et orale.</span></li>
<li><span>Capacité à travailler en équipe et à coordonner des équipes multidisciplinaires.</span></li>
<li><span>Sens de la qualité et du service client</span></li>
<li><span>Négociation et résolution de problèmes</span></li>
<li><span>Maîtrise de l'anglais et du français</span></li>
<li><span>Maîtrise du pack office (en particulier Excel)</span></li> </ul>
<p><strong><span>CE QUE CEVA VOUS OFFRE</span></strong></p><br> <p><span>Avec une véritable culture de récompense et de reconnaissance, nous voulons que nos employés grandissent, se développent et fassent partie de notre parcours.</span></p><br>
<p><span>Il ne fait aucun doute que vous serez rémunéré pour votre travail acharné et votre engagement, donc si vous souhaitez travailler pour l'un des meilleurs fournisseurs de logistique au monde, n'hésitez pas à nous contacter pour trouver votre prochain poste.</span></p><br> <p><strong><span>A PROPOS DE DEMAIN</span></strong></p><br> <p><span>Nous valorisons votre développement professionnel et personnel. C'est pourquoi nous partageons de nombreuses opportunités de carrière pour que vous puissiez vous épanouir au sein de CEVA. Rejoignez CEVA pour une carrière ambitieuse.</span></p><br>
<p>Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).</p><br>
<p>Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><font dir="auto" ><font dir="auto" ><b>YOUR ROLE</b></font></font></p><p><font dir="auto" ><font dir="auto" >The Ocean Operations Administrator is responsible for managing import ocean freight operations.</font></font></p><p><font dir="auto" ><font dir="auto" >WHAT YOU ARE GOING TO DO</font></font></p><p><font dir="auto" ><font dir="auto" >Operations: Import File Processing</font></font></p><p><font dir="auto" ><font dir="auto" >Contact made with Ceva to organize the transport</font></font></p><p><font dir="auto" ><font dir="auto" >Pre-alert receipt (CFR or DDP)</font></font></p><p><font dir="auto" ><font dir="auto" >Opening of the import file</font></font></p><p><font dir="auto" ><font dir="auto" >Comparison of the data from the loading BL and that of the documents</font></font></p><p><font dir="auto" ><font dir="auto" >Load tracking with the shipping company</font></font></p><p><font dir="auto" ><font dir="auto" >Receipt of the arrival notice and invoice from the shipping company concerned</font></font></p><p><font dir="auto" ><font dir="auto" >Entering shipping data into the ERP software</font></font></p><p><font dir="auto" ><font dir="auto" >Sending the arrival notification to the customer</font></font></p><p><font dir="auto" ><font dir="auto" >Exchange with the shipping company (payment of the invoice and obtaining the bill of lading / BL)</font></font></p><p><font dir="auto" ><font dir="auto" >Delivery of the delivery note to the customer</font></font></p><p><font dir="auto" ><font dir="auto" >Sending all LINEA documents for customs clearance of the goods</font></font></p><p><font dir="auto" ><font dir="auto" >Sending delivery order</font></font></p><p>Service clients</p><p><font dir="auto" ><font dir="auto" >Customer support upstream, downstream, and throughout all operations</font></font></p><p><font dir="auto" ><font dir="auto" >Maintaining effective communication with the client (information flow)</font></font></p><p><font dir="auto" ><font dir="auto" >Sending information related to time files</font></font></p><p><font dir="auto" ><font dir="auto" >Communication of situations/loading schedule</font></font></p><p><font dir="auto" ><font dir="auto" >Provide client liaison (telephone, email, meetings, etc.)</font></font></p><p><font dir="auto" ><font dir="auto" >Coordination with the various stakeholders</font></font></p><p><font dir="auto" ><font dir="auto" >Communication with the various stakeholders (third parties)</font></font></p><p><font dir="auto" ><font dir="auto" >Intervention in the event of incidents and disputes and proposal of appropriate solutions</font></font></p><p><font dir="auto" ><font dir="auto" >Managing customer feedback (complaints, suggestions, etc.)</font></font></p><p><font dir="auto" ><font dir="auto" >Receiving customer feedback (complaint, suggestion, etc.)</font></font></p><p><font dir="auto" ><font dir="auto" >Study and Analysis of Internal Customer Feedback</font></font></p><p><font dir="auto" ><font dir="auto" >Monitoring and communication of actions undertaken to the client.</font></font></p><p><font dir="auto" ><font dir="auto" >Billing - Document verification and archiving</font></font></p><p><font dir="auto" ><font dir="auto" >Billing</font></font></p><p><font dir="auto" ><font dir="auto" >Control and validation of the documents in the file</font></font></p><p><font dir="auto" ><font dir="auto" >Application of billing rates (Purchase-Sale)</font></font></p><p><font dir="auto" ><font dir="auto" >Entering invoices into the ERP software</font></font></p><p><font dir="auto" ><font dir="auto" >Issuing the invoice and verifying the attached documents</font></font></p><p><font dir="auto" ><font dir="auto" >Sending the invoice to the customer</font></font></p><p><font dir="auto" ><font dir="auto" >Receipt of acknowledgments</font></font></p><p><font dir="auto" ><font dir="auto" >Monitoring of outstanding customer balances</font></font></p><p><font dir="auto" ><font dir="auto" >Submitting a copy of the invoice to the accounting department</font></font></p><p><font dir="auto" ><font dir="auto" >Archiving</font></font></p><p><font dir="auto" ><font dir="auto" >Verification of the elements of the file</font></font></p><p><font dir="auto" ><font dir="auto" >Closing and archiving the file</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3 level) in international business, logistics and transport or a similar field.</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum 2 years of experience in maritime freight.</font></font></p><p>Comp tences Techniques :</p><p><font dir="auto" ><font dir="auto" >Thorough knowledge of maritime operations (import-export)</font></font></p><p><font dir="auto" ><font dir="auto" >Thorough knowledge of maritime transport regulations.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal and interpersonal skills:</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent written and oral communication skills.</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to work in a team and coordinate multidisciplinary teams.</font></font></p><p><font dir="auto" ><font dir="auto" >A sense of quality and customer service</font></font></p><p><font dir="auto" ><font dir="auto" >Negotiation and problem-solving</font></font></p><p><font dir="auto" ><font dir="auto" >Mastery of English and French</font></font></p><p><font dir="auto" ><font dir="auto" >My proficiency with Microsoft Office (especially Excel)</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong ><font dir="auto" ><font dir="auto" >YOUR ROLE</font></font></strong></p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >The Ocean Operations Administrator is responsible for managing import ocean freight operations.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >WHAT YOU ARE GOING TO DO</font></font></strong> </p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Operations: Import File Processing</font></font></strong> </p>
<p> <strong> </strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Contact made with Ceva to organize the transport</font></font></li>
<li><font dir="auto" ><font dir="auto" >Pre-alert receipt (CFR or DDP)</font></font></li>
<li><font dir="auto" ><font dir="auto" >Opening of the import file</font></font></li>
<li><font dir="auto" ><font dir="auto" >Comparison of the data from the loading BL and that of the documents</font></font></li>
<li><font dir="auto" ><font dir="auto" >Load tracking with the shipping company</font></font></li>
<li><font dir="auto" ><font dir="auto" >Receipt of the arrival notice and invoice from the shipping company concerned</font></font></li>
<li><font dir="auto" ><font dir="auto" >Entering shipping data into the ERP software</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sending the arrival notification to the customer</font></font></li>
<li><font dir="auto" ><font dir="auto" >Exchange with the shipping company (payment of the invoice and obtaining the bill of lading / BL)</font></font></li>
<li><font dir="auto" ><font dir="auto" >Delivery of the delivery note to the customer</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sending all LINEA documents for customs clearance of the goods</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sending delivery order</font></font></li>
</ul>
<p> </p>
<p> <strong>Service clients</strong> </p>
<p> <strong> </strong> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Customer support upstream, downstream, and throughout all operations</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Maintaining effective communication with the client (information flow)</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sending information related to time files</font></font></li>
<li><font dir="auto" ><font dir="auto" >Communication of situations/loading schedule</font></font></li>
<li><font dir="auto" ><font dir="auto" >Provide client liaison (telephone, email, meetings, etc.)</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >Coordination with the various stakeholders</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Communication with the various stakeholders (third parties)</font></font></li>
<li><font dir="auto" ><font dir="auto" >Intervention in the event of incidents and disputes and proposal of appropriate solutions</font></font></li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >Managing customer feedback (complaints, suggestions, etc.)</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Receiving customer feedback (complaint, suggestion, etc.)</font></font></li>
<li><font dir="auto" ><font dir="auto" >Study and Analysis of Internal Customer Feedback</font></font></li>
<li><font dir="auto" ><font dir="auto" >Monitoring and communication of actions undertaken to the client.</font></font></li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Billing - Document verification and archiving</font></font></strong> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Billing</font></font></strong> </p>
<ul>
<li><font dir="auto" ><font dir="auto" >Control and validation of the documents in the file</font></font></li>
<li><font dir="auto" ><font dir="auto" >Application of billing rates (Purchase-Sale)</font></font></li>
<li><font dir="auto" ><font dir="auto" >Entering invoices into the ERP software</font></font></li>
<li><font dir="auto" ><font dir="auto" >Issuing the invoice and verifying the attached documents</font></font></li>
<li><font dir="auto" ><font dir="auto" >Sending the invoice to the customer</font></font></li>
<li><font dir="auto" ><font dir="auto" >Receipt of acknowledgments</font></font></li>
<li><font dir="auto" ><font dir="auto" >Monitoring of outstanding customer balances</font></font></li>
<li><font dir="auto" ><font dir="auto" >Submitting a copy of the invoice to the accounting department</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manage and maintain the IT infrastructure, including servers, networks, and storage systems. Monitor system performance and troubleshoot issues to minimize downtime. Implement and maintain IT security measures to protect company data and assets. Develop and implement IT operational procedures and documentation. Collaborate with cross-functional teams to optimize IT service delivery. Manage cloud computing environments and ensure proper resource allocation. Implement automation solutions to improve efficiency and reduce manual tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>1 year of experience in IT operations, preferably in an enterprise environment.</li><li>Solid knowledge of IT infrastructure management and network administration.</li><li>Proficiency in system monitoring, troubleshooting, and performance optimization.</li><li>Experience with cloud computing platforms such as AWS or Azure.</li><li>Strong understanding of IT security best practices and their implementation.</li></ul><p></p></section>