وظائف فني كمبيوتر في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>Key responsibilities<br>• Analyze functional and technical requirements and translate them into integration and data solutions.<br>• Integrate, configure, and validate software components, including DataMiner modules, drivers, APIs, and database connections.<br>• Develop, test, and maintain APIs and interfaces connecting internal and external applications.<br>• Design and maintain data flows, data transformations, and integrations between systems.<br>• Develop and optimize database schemas, queries, and stored procedures, as appropriate.<br>• Support data quality, consistency, and reliability through validation, monitoring, and troubleshooting.<br>• Support development, pre-production, and production environments, including platform administration and incident resolution.<br>• Automate installation, configuration, testing, and deployment processes using scripts and CI/CD tools.<br>• Collaborate with system and network teams to ensure compatibility, security, and performance.<br>• Maintain existing software components and implement enhancements in response to business needs.<br>• Document technical solutions, data structures, deployment procedures, and integration guidelines.<br>• Contribute to improving integration, data management, testing, and deployment practices.<br>Required skills and experience<br>• Degree in Computer Science, Software Engineering, Data Engineering, or a related field, or equivalent experience.<br>• Experience in software development, software integration, and working with databases.<br>• Knowledge of API design, development, testing, and integration patterns.<br>• Experience with relational databases, particularly MySQL; knowledge of database design, SQL, query optimization, and data integrity.<br>• Programming and scripting experience with Python and Bash/Shell; familiarity with PHP and JavaScript is an advantage.<br>• Experience designing or supporting data pipelines, ETL/ELT processes, and data transformations.<br>• Knowledge of data quality, data validation, and troubleshooting across connected systems.<br>• Experience with Linux administration, preferably Debian or Red Hat/CentOS, and familiarity with Windows Server.<br>• Knowledge of Git and CI/CD practices; experience with Jenkins, Ansible, or similar tools.<br>• Familiarity with virtualization and deployment on VMware, including OVA packages, and container hosting.<br>• Working knowledge of networking fundamentals, including TCP/IP, routing, access controls, and permissions.<br>• Ability to work across the software development lifecycle, from requirements and implementation through testing and deployment.<br>Preferred qualifications<br>• Experience with DataMiner, including its components, drivers, APIs, and element structures.<br>• Familiarity with data integration or orchestration tools and database monitoring.<br>• Experience supporting production services and troubleshooting application, API, database, or data-flow issues.<br>• Familiarity with FTP, SSH, scheduled jobs, and Linux permissions.<br>Personal qualities<br>• Autonomy, curiosity and proactivity is key<br>• Analytical, and organized, with attention to service quality and data reliability.<br>• Able to collaborate effectively with technical and business teams.<br>• Clear technical writing and communication skills.<br>• Comfortable working in a dynamic, international environment.<br>Languages<br>Good written and spoken French and English.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Who are we?</strong></p><br><p><strong>SupportYourApp</strong> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?</p><br><p>Join our community as an<strong> Order Processing Specialist</strong> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.</p><br><p><strong>What you will do:</strong></p><br><ul><li>Read and review incoming emails in the order mailbox to ensure all requests are logged efficiently;</li><li>Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;</li><li>Review and validate order details to ensure data integrity and accurate record-keeping;</li><li>Flag any missing, unclear, or problematic information across processed orders to maintain operational quality;</li><li>Compile and submit a comprehensive weekly issues report.</li></ul><p><strong>What you need to succeed in this role: </strong></p><br><ul><li><strong>Excellent English and French communication skills (C1 for both spoken and written)</strong>;</li><li><strong>Experience handling end-to-end order processing, reports, order entry, and fulfillment tracking; </strong></li><li><strong>Strong ability to maintain accurate data with high attention to detail;</strong> </li><li><strong>Strong sense of accountability and time management to compile and deliver weekly reports strictly on deadline;</strong></li><li>Strong written and verbal communication skills;</li><li>Ability to work independently;</li><li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).</li></ul><p><strong>Will be a great plus:</strong></p><br><ul><li><strong>Familiarity or past experience with Odoo.</strong></li></ul><p><strong>Benefits: </strong></p><br><ul><li>Fixed schedule: <strong>Sunday, from 6PM to 9PM at GMT+2;</strong></li><li>Opportunity to cooperate fully remotely;</li><li>Inclusive international environment;</li><li>Compensation in USD;</li><li>Rewards for referring friends;</li><li>Responsive leadership interested in your development and long-lasting cooperation;</li><li>Greenhouse conditions for self-development;</li><li>A culture built on trust, with no time-tracking requirements.</li></ul><p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p><br><p>You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><br><p>So if you're a proactive<strong> Specialist</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><br><p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><br><p>Know someone perfect for the role? Refer them and get rewarded!</p><br><p><em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em></p><br><p><em>Your personal data will be processed as described in the SupportYourApp </em><em>Candidate Privacy Notice</em><em>.</em>;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HUIR – International University Hospital of Rabat</strong> operates within a predominantly <strong>collaborative culture</strong>, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong <strong>innovation dimension</strong>, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role. </p><br><br> <br> Job : <p>The Rabat International University Hospital (HUIR) is looking for a qualified and motivated <strong>Senior Network Engineer (M/F)</strong> to join our team. They will be responsible for the design, deployment, operation, and evolution of the institution's network infrastructures. They will ensure the availability, performance, security, and resilience of network architectures in line with business needs and the organization's strategic directions.</p><br><br><p><strong>Network Design and Architecture</strong></p><br><br><ul><li>Design and evolve LAN, WAN, WLAN, and Datacenter network architectures.</li><li>Define technical standards and best practices for operation.</li><li>Participate in digital transformation and infrastructure modernization projects.</li><li>Carry out technical studies and network architecture diagrams.</li></ul><p><strong>Administration and Operation</strong></p><br><br><ul><li>Manage network equipment (switches, routers, Wi-Fi controllers, firewalls, load balancers).</li><li>Ensure network availability and performance.</li><li>Supervise and optimize communication infrastructures.</li><li>Handle complex Level 2 and 3 incident management.</li></ul><p><strong>Cisco Networks and SD-Fabric</strong></p><br><br><ul><li>Design, deploy, and administer Cisco Enterprise environments.</li><li>Implement and operate infrastructures based on Cisco SD-Access (SD-Fabric).</li><li>Administer Cisco DNA Center solutions and network segmentation architectures.</li><li>Ensure automation and orchestration of network services.</li></ul><p><strong>Network Security</strong></p><br><br><ul><li>Implement network security policies.</li><li>Administer access control and segmentation solutions.</li><li>Participate in security audits and vulnerability management.</li><li>Design highly available and secure architectures.</li></ul><p><strong>Documentation and Governance</strong></p><br><br><ul><li>Write and maintain technical documentation.</li><li>Develop operational and service continuity procedures.</li><li>Participate in defining specifications and evaluating technical solutions.</li><li>Ensure knowledge transfer to technical teams.</li></ul> <br> Required profile : <ul><li>Proficiency in TCP/IP, OSPF, BGP, VRRP, HSRP, STP, and QoS protocols.</li><li>Excellent knowledge of LAN, WAN, WLAN, and Datacenter architectures.</li><li>Proficiency in high availability and network redundancy technologies.</li><li>Excellent command of Cisco Catalyst and Nexus equipment.</li><li>Proven expertise in Cisco SD-Access (SD-Fabric).</li><li>Good command of Cisco DNA Center.</li><li>Management of Cisco Wireless Controllers (WLC) and wireless infrastructures.</li><li>Proficiency in Firewall solutions (Palo Alto, Fortinet, Cisco, or equivalent).</li><li>NAC, network segmentation, SSL/IPSec VPN.</li><li>Good knowledge of cybersecurity applied to network infrastructures.</li><li>Knowledge of Linux and Windows Server environments.</li><li>Monitoring tools: PRTG, Centreon, Zabbix, SolarWinds, or equivalents.</li><li>Network automation (Python, Ansible, REST API) is a plus.</li><li>State Engineering degree in Networks and Telecommunications, Computer Science, or equivalent (Master's degree - Bac+5).</li><li>Minimum 7 years of experience in enterprise network administration and architecture.</li><li>Significant experience in designing and operating complex Cisco infrastructures.</li><li>Participation in Cisco SD-Access / SD-Fabric deployment projects.</li><li>Cisco CCNP Enterprise certification (mandatory or highly desirable).</li><li>Network security certifications are a plus.</li><li>Strong analytical and problem-solving skills.</li><li>Initiative and autonomy.</li><li>Rigor and organizational skills.</li><li>Excellent writing and communication skills.</li><li>Ability to work in a team and manage cross-functional projects.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards in order to meet network transit times, safety, quality and customer service requirements.<br>The role also includes Pickup &amp; Delivery activities, contributing to a high level of service excellence across warehouse, gateway and last-mile operations.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Perform inbound and outbound warehouse operations including sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.</li><li>Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.</li><li>Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.</li><li>Support flight, ramp, shuttle and warehouse activities as required by operational needs.</li><li>Deliver inbound shipments and collect outbound shipments within agreed service timelines.</li><li>Ensure the safety, security and integrity of shipments during handling, transportation and delivery.</li><li>Operate company vehicles responsibly, ensuring compliance with road safety regulations and DHL driving standards.</li><li>Manage undelivered shipments (UNDL) and report issues promptly to the supervisor.</li><li>Maintain cleanliness, organization and safety of the warehouse and operational areas (5S).</li><li>Test operational equipment before use and report any malfunction or safety hazard immediately.</li><li>Work closely with supervisors, team leaders and other departments to ensure smooth operational flow.</li><li>Cooperate with customs authorities and other external stakeholders when required.</li><li>Prepare daily operational reports and support network tracing requests.</li><li>Adhere strictly to Health, Safety &amp; Environment (H&amp;S) policies and report incidents or near-miss events on the same day.*</li></ul><strong>YOUR PROFILE :</strong><p>*BAC +2 minimum.<br>Valid driving license B &amp; C.<br>Minimum 1 year of driving experience; experience in logistics, transport or operations is an asset.<br>Good command of French, spoken and written.<br>Basic computer skills (Word, Excel, operational scanning systems).</p><br><br><p><strong>Competencies:</strong><br>Analysis: Ability to identify operational issues and contribute to effective solutions.<br>Planning &amp; Organizing: Manages tasks efficiently to meet deadlines in a fast-paced operational environment.<br>Decision Making: Takes appropriate actions while complying with DHL procedures and safety standards.<br>Results Orientation: Focuses on meeting operational targets and service quality KPIs.<br>Teamwork: Collaborates effectively with colleagues and supervisors.<br>Reliability &amp; Responsibility: Demonstrates accountability, discipline and commitment to safety and service excellence.*</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p>As part of our development, we are recruiting a Lead DevOps Technician.</p><br><br><br><p><span><u><strong>Roles and responsibilities:</strong></u></span></p><br><br><p>• Ensure the availability and evolution of the client's Azure infrastructure, as well as the CI/CD chain enabling application deployment.<br>• Provide Level 3 technical expertise for the entire scope and make architectural decisions.<br>• Handle complex incidents escalated from N1 and N2.<br>• Technical leadership of high-risk changes (sensitive production deployments, migrations, production operations).<br>• Diagnose and resolve cross-functional issues: network, performance, security, CI/CD. <br> </p><br><br> Required profile : <p>•&nbsp;Proven experience in Azure cloud architecture.<br>• Significant experience in outsourcing or operations.<br>• Demonstrated experience in the role of N3 expert and supporting N1 and N2 teams.</p><br><br><p><span><u><strong>Essential technical skills:</strong></u></span></p><br><br><p>• Azure: network (VNet, NSG, Load Balancer), compute (Linux VMs), storage.<br>• Advanced Terraform level.<br>• Ansible.<br>• Linux (strong administration skills).<br>• Docker and docker-compose.<br>• CI/CD chains: Jenkins, GitLab, Nexus.<br>• Enterprise network: VPN, firewalling, routing, segmentation.</p><br><br><p><span><u><strong>Appreciated technical skills:</strong></u></span></p><br><br><p>• Fortigate (configuration, HA operation).<br>• HashiCorp Vault.<br>• Dynatrace.<br>• Defender for Cloud.<br>• Scripting (Bash, Python).</p><br><br><p><span><u><strong>Certifications:</strong></u></span></p><br><br><p>• AZ-104 appreciated, but not essential.<br>Expected qualities:• Autonomy and sense of responsibility.<br>• Ability to lead technical vision and make decisions.<br>• Pedagogical skills and desire to share knowledge.<br>• Rigor, especially in production operations.<br>• Good client communication skills.</p><br><br><p>CGI is an inclusive employer and attentive to applications from people with disabilities and to the career development of men and women.</p><br><br> <br><br> </div>

<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">*The position is open in Casablanca &amp; Sal</font></font></strong> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the development of our ServiceNow expertise and to support the growth of our activities, we are looking for a ServiceNow Technical Lead who also has a Tribe Leader role.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">This position combines strong technical expertise on the ServiceNow platform, the management of teams and projects, as well as the development of the Tribe, both on a human, technical and business level.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The position holder will be the technical lead for the ServiceNow practice and will actively contribute to the structuring, animation and promotion of the Tribe.</font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A. Technical leadership and ServiceNow expertise</font></font></strong> </p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To define and deliver the technical vision of ServiceNow expertise.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and validate the technical architectures of ServiceNow solutions, ensuring their robustness, scalability and performance.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting teams in technical choices and complex issues.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with good development practices, quality standards and ServiceNow architectural principles.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct code reviews and oversee technical developments.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To intervene on complex subjects and provide expertise during the design, integration and production phases.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure continuous technological monitoring of platform developments and new ServiceNow modules.</font></font></p> </li> </ul> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">B. Tribe Leadership and Management (Tribe Leader)</font></font></strong> </p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To energize and unite the community of ServiceNow consultants and experts.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the Tribe's development directions and objectives in line with the company's strategy.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting employees in their professional and technical development.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify training, certification and skills development needs.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in recruitment, technical evaluation of candidates and integration of new employees.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor available skills and anticipate resource needs.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote knowledge sharing, feedback and the capitalization of best practices.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to talent retention and the development of a collective dynamic within the Tribe.</font></font></p> </li> </ul> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">C. Rational operational management and delivery</font></font></strong> </p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversee the smooth running of ServiceNow projects and ensure the quality of deliverables.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting project managers and technical teams in managing customer commitments.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate technical and operational risks and propose appropriate action plans.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing support during technical escalations and sensitive situations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure effective coordination between technical teams, project teams and third-party stakeholders.</font></font></p> </li> </ul> <p><br></p><ul><li> </li> </ul> <p></p><p><strong>Desired Candidate Profile</strong></p><ul><li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in computer science, information systems or equivalent.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 7-10 years of experience in IT environments, with significant experience on the ServiceNow platform.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in the design and architecture of ServiceNow solutions.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in technical team leadership and project management.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prior experience in leading a technical community, practice group, or Tribe is highly desirable.</font></font></p> </li> </ul> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills</font></font></strong> </p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My in-depth mastery of the ServiceNow platform and its architecture.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Expertise in several ServiceNow modules: ITSM, ITOM, ITAM, HRSD, CSM, SecOps, SPM or others.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, APIs and integrations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of integration mechanisms and IT architectures.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of best practices in development, security and performance.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the deployment, industrialization and management processes of ServiceNow environments.</font></font></p> </li> </ul> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills and leadership</font></font></strong> </p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural leadership and ability to unite teams.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and coordination skills.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strategic mindset and cross-functional vision.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to make decisions and manage complex situations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service orientation and results-driven.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to support change and develop skills.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactivity, autonomy and entrepreneurial spirit.</font></font></p> </li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Who are we?</strong></p><br><p><strong>SupportYourApp</strong> is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?</p><br><p>Join our community as a <strong>Customer Support Consultant</strong> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.</p><br><p><strong>What you will do:</strong></p><br><ul><li>Provide L1 customer support through chat, email, and calls;</li><li>Assist customers with product-related questions and “how-to” requests;</li><li>Handle payout and transaction status inquiries;</li><li>Provide guidance on subscription-related questions;</li><li>Identify and escalate recurring or more complex technical issues to the appropriate team;</li><li>Use the knowledge base to troubleshoot and resolve common customer issues.</li></ul><p><strong>What you need to succeed in this role: </strong></p><br><ul><li>Excellent French &amp; English skills (at least C1 for both spoken and written);</li><li><strong>At least 6 months of experience in customer and technical support role is a must;</strong></li><li>Experience with CRM systems;</li><li>Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.</li><li>Ability to learn and follow precise procedures;</li><li>Strong analytical thinking and research skills;</li><li>Positive, proactive and responsible attitude;</li><li>Personal computer (<strong>at least 16Gb of RAM</strong>) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).</li></ul><p><strong>Will be a great plus: </strong></p><br><ul><li>Prior technical support experience with time and attendance software or workforce management (WFM) systems (beyond end-user experience);</li><li>Salesforce experience,</li></ul><p><strong>Benefits: </strong></p><br><ul><li><strong>Fixed schedule: Monday–Friday, 5 PM–1AM; 1PM - 9 PM UTC;</strong></li><li>Opportunity to cooperate fully remotely;</li><li>Inclusive international environment;</li><li>Compensation in USD;</li><li>Rewards for referring friends;</li><li>Balance between project workload and personal time, but also –&nbsp;internal health policy;</li><li>Responsive leadership interested in your development and long-lasting cooperation;</li><li>Greenhouse conditions for self-development;</li><li>A culture built on trust, with no time-tracking requirements.</li></ul><p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p><br><p>You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><br><p>So if you're a proactive <strong>Support Specialist</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><br><p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><br><p>Know someone perfect for the role? Refer them and get rewarded!</p><br><p><em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em></p><br><p><em>Your personal data will be processed as described in the SupportYourApp </em><em>Candidate Privacy Notice</em><em>.</em></p><br> </div>

<p><br></p> <strong>Position Summary</strong> <p>In this role, you will lead import export, warehouse and distribution activities and act as the Supply Chain point of contact for the country. You will support business results by ensuring safe, compliant and efficient operations, strong service quality and effective cost management. You will manage third-party logistics relationships, drive continuous improvement through NCE tools and methodologies, and ensure operations are aligned with Nestl requirements and business needs.</p> <strong>A Day In The Life </strong> <ul> <li>Own inbound, outbound and other warehouse operational issues, resolving order and delivery exceptions such as orders after cut-off, customer delivery prioritization and month-end rush orders.</li> <li>Drive operational excellence across inventory management, warehousing and distribution, including inventory accuracy, on-time picking, dispatch, stock reconciliation and order-to-cash performance.</li> <li>Monitor 3PL warehouse performance across accurate picking, product freshness, inventory accuracy, loading and proof of delivery.</li> <li>Ensure Nestl Good Warehouse Practices are implemented and consistently followed by 3PL partners and distributors.</li> <li>Monitor and assess transportation and 3PL service levels against agreed service-level agreements and operational performance measures.</li> <li>Manage the daily operational relationship with 3PL providers and ensure their operations comply with Nestl standard operating procedures.</li> <li>Lead safety across warehouse operations and promote a strong SHE mindset throughout Nestl activities.</li> <li>Ensure the destruction and write-off of bad goods are completed in line with Nestl guidelines.</li> <li>Approve and reconcile invoices related to warehouse and distribution activities.</li> <li>Manage operational spend within the assigned scope through effective cost control and support or lead local cost-efficiency initiatives with relevant Supply Chain partners.</li> <li>Apply NCE best practices and maintain a continuous improvement mindset across warehouse and distribution operations.</li> <li>Collaborate with Sales, Transportation Hub, Cluster Logistics, the warehouse team, Customer Solutions CoC and CFSC, as well as external 3PL providers, transport providers and clearing agents.</li> </ul> <strong>Key Performance Focus</strong> <ul> <li>On-time delivery and warehouse-related refusals</li> <li>Inventory accuracy, on-time picking and dispatch, stock reconciliation and order-to-cash performance</li> <li>Warehouse damage rates and quality audit results</li> <li>3PL service-level performance and budget-versus-actual reconciliation</li> <li>Safety indicators and proactive safety observations</li> <li>Invoice reconciliation and operational cost performance</li> </ul> <strong>Working Arrangements</strong> <ul> <li>Full-time, hybrid role based in Casablanca Head Office.</li> <li>No regular travel requirement.</li> <li>Reports to the Cluster Logistics Manager.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>2 4 years of relevant, successful operational experience, preferably in a leading role within Logistics, import export operations, Supply chain roles.</li> <li>Good experience in warehouse management; FMCG experience is preferred.</li> <li>Very good English and French communication skills, both spoken and written.</li> <li>Strong leadership and people-management capability, with the ability to build cooperation and work effectively in a team environment.</li> <li>Strong communication and stakeholder-management skills across different organizational levels.</li> <li>Understanding of key financial principles used to manage and optimize Supply Chain costs.</li> <li>Knowledge of Warehouse Management Systems, Good Warehouse Practices and daily supplier management.</li> <li>Ability to manage operational performance reviews with suppliers and independently execute distribution and delivery activities.</li> <li>Good computer skills, time management, discipline and consistency.</li> <li>Curiosity to challenge the status quo, combined with speed, initiative and proactivity in a volatile operational environment.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Who are we?</strong></p><br><p>SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?</p><br><p>Join our community as a <strong>Technical Support Consultant</strong> on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.</p><br><p>Excited? Let’s see what it takes </p><br><p><strong>What you will do:</strong></p><br><ul><li>Provide technical support via email and chat in a professional and efficient manner;</li><li>Troubleshoot product issues and guide customers through solutions step-by-step;</li><li>Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;</li><li>Ask the right questions to understand and diagnose the problem;</li><li>Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;</li><li>Document customer interactions and troubleshooting steps clearly;</li><li>Escalate complex or unresolved technical issues when necessary;</li><li>Provide a positive, patient, and professional customer experience;</li><li>Manage multiple conversations efficiently while maintaining accuracy and quality.</li></ul><p><strong>What you need to succeed in this role:</strong></p><br><ul><li>Excellent English communication skills (at least C1 for both spoken and written);</li><li>At least 1 year of experience in technical customer support role;</li><li>Previous video support experience would be plus;</li><li>Tech-savvy mindset;</li><li>Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;</li><li>Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;</li><li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).</li></ul><p><strong>Benefits:</strong></p><br><ul><li><strong>Flexible schedule;</strong></li><li>Opportunity to cooperate fully remotely;</li><li>Inclusive international environment;</li><li>Compensation in USD;</li><li>Balance between project workload and personal time;</li><li>Responsive leadership interested in your development;</li><li>Greenhouse conditions for self-development;</li><li>A culture built on trust, with no time-tracking requirements.</li></ul><p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p><br><p>You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><br><p>So if you're a proactive <strong>Technical Support Consultant </strong>who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><br><p>Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><br><p>Know someone perfect for the role? Refer them and get rewarded!</p><br><p>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</p><br><p>Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</p><br> </div>

<p> <strong>JOB SUMMARY </strong> </p> <p> </p> <p>Supports the execution of general ledger impacted processes during the night, including support to clients as they work with and understand these processes. Performs auditing and accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Work, Projects, and Policies </strong> </p> <p> Coordinates and implements accounting work and projects as assigned.</p> <p> Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.</p> <p> Complies with Federal and State laws applying to fraud and collection procedures.</p> <p> Generates and provides accurate and timely results in the form of reports, presentations, etc.</p> <p> Analyzes information and evaluates results to choose the best solution and solve problems.</p> <p> Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</p> <p> Balances credit card ledgers.</p> <p> Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.</p> <p> Ensures that audits are completed correctly and on time, in line with auditing procedures.</p> <p> Posts all transactions on a regular basis to ensure that bills are kept up-to-date.</p> <p> </p> <p> <strong>Maintaining Finance and Accounting Goals</strong> </p> <p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Submits reports in a timely manner, ensuring delivery deadlines.</p> <p> Ensures profits and losses are documented accurately.</p> <p> Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</p> <p> Maintains a strong accounting and operational control environment to safeguard assets.</p> <p> Completes period end function each period.</p> <p> Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</p> <p> </p> <p> <strong>Demonstrating and Applying Accounting Knowledge </strong> </p> <p> Demonstrates knowledge of job-relevant issues, products, systems, and processes.</p> <p> Demonstrates knowledge of return check procedures.</p> <p> Demonstrates knowledge of the Gross Revenue Report.</p> <p> Demonstrates knowledge and proficiency with write off procedures.</p> <p> Demonstrates knowledge and proficiency with consolidated deposit procedures.</p> <p> Keeps up-to-date technically and applying new knowledge to your job.</p> <p> Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information.</p> <p> Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p> <p> </p> <p> <strong>Additional Responsibilities </strong> </p> <p> Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</p> <p> Demonstrates personal integrity.</p> <p> Uses effective listening skills.</p> <p> Demonstrates self confidence, energy and enthusiasm.</p> <p> Manages group or interpersonal conflict effectively.</p> <p> Informs and/or updates the executives and the peers on relevant information in a timely manner.</p> <p> Manages time well and possesses strong organizational skills.</p> <p> Presents ideas, expectations and information in a concise well organized way.</p> <p> Uses problem solving methodology for decision making and follow up.</p> <p> Makes collections calls if necessary.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.</p> <p> <strong>OR</strong> </p> <p> 2-year degree from an accredited university in Finance and Accounting or related major; 1 year experience in finance and accounting or related professional area.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the annual external communication policy and plan: Propose and implement the external communication policy in line with the company's strategic objectives. Propose the appropriate annual communication plan for implementing the defined communication policy. Implement external communication campaigns and manage press relations: Participate in the development of the budget for external communication activities. Plan, organize, and monitor external communication campaigns. Define the scope, plan, and resources to be used to disseminate information. Prepare briefs for communication agencies. Manage relationships with advertising agencies (media buying, creation of advertising campaigns, etc.). Organize press conferences and public speaking engagements for the CEO. Manage sponsorship and fundraising activities. Conduct event monitoring (trade shows, fairs, etc.) and represent the company at key events in the field. Regularly monitor the evolution of external communication methods and tools. Monitor press (print and electronic) and media coverage. Support subsidiaries in launching their external communication campaigns. Design communication materials: Define the company's graphic charter. Propose and produce communication materials (invitations, brochures, booths, promotional items, signage, etc.). Supervise the production of visuals (photos, reports, etc.). Write articles, press releases, press kits, etc. Supervise merchandising operations: Define the merchandising policy and oversee the implementation of point-of-sale displays and product presentation (branding, flyers, etc.) across the network. Ensure adherence to visual identity in branches and the application of merchandising principles. Supervise digital communication activities: Manage the creation, implementation, and monitoring of digital assets. Define the engagement plan (editorial content, promotional campaigns, contests, etc.). Oversee its deployment across various digital platforms (social media, etc.). Report on activities: Monitor and report on the external communication budget. Create dashboards and performance indicators related to activities. Analyze the results and propose improvements and corrective actions as needed. Report to management and the committee. CSR: Implement the CSR strategy. Monitor and ensure the implementation of CSR action plans. Ensure CSR reporting. Lead the change and deployment of CSR among employees in Morocco and subsidiaries, and implement awareness, training, and advisory actions for employees and stakeholders.Follow the CSR communication action plan and manage CSR communications. Conduct ongoing CSR monitoring, both through media and non-media channels, and adapt the CSR policy to international regulations and standards. Manage your team: Organize and coordinate team activities. Foster a positive work environment. Set objectives, guide and support your team in achieving them. Evaluate employee performance and develop their skills. Performance indicators: Budget adherence. Deadline adherence. Relevance of proposed actions. Impact of the campaign on transaction volume over the same period.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education: Master's degree (Bac+5) from a leading business and communications school. Professional Experience: 10 years in a similar role or within a communications agency. Skills: Knowledge of the company, its products, and its environment. Solid general understanding of various media and non-media levers. Mastery of the stages involved in preparing communication campaigns. Negotiation skills. Ability to manage a budget and resources. Ability to lead meetings. Strong analytical skills. Mastery of oral and written communication techniques. Fluency in English. Proficiency in computer tools (Microsoft Office suite) and new technologies (social media, etc.). Attitudes and Behaviors: Creativity and open-mindedness. Analytical and synthesis skills. Rigor, organization, and methodical approach. Excellent interpersonal skills. Strong communication and listening skills.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><u><strong>Key Responsibilities:</strong></u></p><br><br><p>• Lead, coordinate and monitor issue management and problem-solving activities.<br>• Analyze incoming issues and collect all relevant background information.<br>• Perform first-level root cause analysis to ensure proper issue characterization and escalation.<br>• Generate reports, dashboards and status updates related to identified issues.<br>• Assess potential impacts, risks and consequences of proposed corrective actions.<br>• Partner with project stakeholders to define and implement appropriate solutions.<br>• Provide recommendations and guidance to management regarding issue resolution strategies.<br>• Review inputs from impacted teams and departments to identify improvement opportunities.<br>• Develop and monitor corrective action plans to ensure effective issue closure.<br>• Coordinate with technical experts and cross-functional teams to resolve complex technical problems.<br>• Drive continuous improvement initiatives and implement preventive actions.<br>• Define and promote new processes and best practices to prevent issue reoccurrence.<br>• Support vehicle-level issue resolution and contribute to project convergence activities.<br>• Ensure timely communication and follow-up of open issues with all stakeholders.<br>• Monitor issue resolution KPIs and contribute to project maturity indicators.</p><br><br><br> <br> <br> Required profile : <p>With a master's degree (BAC+5) in Electrical Engineering, Electronics, Embedded Systems, Computer Engineering or a related field,</p><br><br><p>You have experience in Automotive Electrical &amp; Electronic (E/E) Architecture, vehicle development processes and issue management activities.</p><br><br><p>You possess strong problem-solving and analytical skills, allowing you to investigate technical issues, perform root cause analysis and coordinate corrective action plans. You are familiar with automotive diagnostic and log analysis tools such as DiAnalyzer, CDA, CANalyzer and CANdela. You can collaborate effectively with multidisciplinary stakeholders, support decision-making processes and ensure timely resolution of vehicle-related issues while maintaining project objectives and quality standards.</p><br><br><p><strong>Required Competencies:</strong></p><br><br><p><strong>Issue Management &amp; Problem Solving</strong></p><br><br><p>• Strong problem-solving and root cause analysis skills.<br>• Ability to investigate complex technical issues and define corrective actions.<br>• Experience in issue tracking, reporting and escalation management.<br>• Capability to assess risks and impacts associated with technical decisions.</p><br><br><p><strong>E/E Architecture &amp; Vehicle Development</strong></p><br><br><p>• Good knowledge of automotive E/E architecture design.<br>• Understanding of typical vehicle E/E architectures and system interactions.<br>• Good knowledge of vehicle development processes and project lifecycle.<br>• Experience working within automotive engineering environments.</p><br><br><p><strong>Diagnostic &amp; Analysis Tools</strong></p><br><br><p>• Knowledge of diagnostic and log analysis tools such as DiAnalyzer, CDA, CANalyzer and CANdela.<br>• Ability to analyze vehicle logs and technical data to support investigations.<br>• Experience in identifying technical anomalies and proposing solutions.</p><br><br><p><strong>Systems Engineering</strong></p><br><br><p>• Strong systems thinking approach.<br>• Ability to understand interactions between vehicle systems and subsystems.<br>• Experience collaborating with multidisciplinary engineering teams.</p><br><br><p><strong>Soft Skills</strong></p><br><br><p>• Strong communication and presentation skills.<br>• Ability to coordinate stakeholders and facilitate decision-making.<br>• Autonomous, rigorous and well-organized.<br>• Team player with excellent analytical and reporting capabilities.<br>• Fluent English required; additional European languages are a plus.</p><br><br><br> <br><br> </div>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<p>Job Description</p><p>*The position is open in Casablanca &amp; Salé</p><p><br></p><p>As part of the development of our ServiceNow expertise and to support the growth of our activities, we are looking for a ServiceNow Technical Lead who also has a Tribe Leader role.</p><p><br></p><p>This position combines strong technical expertise on the ServiceNow platform, the management of teams and projects, as well as the development of the Tribe, both on a human, technical and business level.</p><p><br></p><p>The successful candidate will be the technical lead for the ServiceNow practice and will actively contribute to the structuring, leadership and promotion of the Tribe.</p><p><br></p><p>A. Technical leadership and ServiceNow expertise</p><p><br></p><p>Define and promote the technical vision of ServiceNow expertise.</p><p><br></p><p>Design and validate the technical architectures of ServiceNow solutions, ensuring their robustness, scalability and performance.</p><p><br></p><p>Supporting teams in technical choices and complex issues.</p><p><br></p><p>Ensure compliance with good development practices, quality standards and ServiceNow architectural principles.</p><p><br></p><p>Conduct code reviews and oversee technical developments.</p><p><br></p><p>To intervene on complex subjects and provide expertise during the design, integration and production phases.</p><p><br></p><p>Ensure continuous technological monitoring of platform developments and new ServiceNow modules.</p><p><br></p><p>B. Tribe Leadership and Management (Tribe Leader)</p><p><br></p><p>To energize and unite the community of ServiceNow consultants and experts.</p><p><br></p><p>Define the Tribe's development directions and objectives in line with the company's strategy.</p><p><br></p><p>Supporting employees in their professional and technical development.</p><p><br></p><p>Identify training, certification and skills development needs.</p><p><br></p><p>Participate in recruitment, technical evaluation of candidates and integration of new employees.</p><p><br></p><p>Monitor available skills and anticipate resource needs.</p><p><br></p><p>Promote knowledge sharing, feedback and the capitalization of best practices.</p><p><br></p><p>Contribute to talent retention and the development of a collective dynamic within the Tribe.</p><p><br></p><p>C. Operational management and delivery</p><p><br></p><p>Oversee the smooth execution of ServiceNow projects and ensure the quality of deliverables.</p><p><br></p><p>Supporting project managers and technical teams in managing customer commitments.</p><p><br></p><p>Anticipate technical and operational risks and propose appropriate action plans.</p><p><br></p><p>Providing support during technical escalations and sensitive situations.</p><p><br></p><p>Ensure effective coordination between technical teams, project teams and business stakeholders.</p><p><br></p><p>D. Business Development and Contribution</p><p><br></p><p>Participate in identifying new opportunities around the ServiceNow ecosystem.</p><p><br></p><p>Participate in pre-sales phases, presentations and exchanges with clients.</p><p><br></p><p>To showcase the Tribe's expertise through demonstrations, presentations and feedback.</p><p><br></p><p>Identify new areas of development around ServiceNow modules and solutions.</p><p><br></p><p>Contribute to the visibility and positioning of ServiceNow expertise in the market.</p><p><br></p><p>Qualifications</p><p>Education and experience</p><p><br></p><p>Master's degree (Bac+5) in computer science, information systems or equivalent.</p><p><br></p><p>Minimum 7 to 10 years of experience in IT environments, with significant experience on the ServiceNow platform.</p><p><br></p><p>Proven experience in the design and architecture of ServiceNow solutions.</p><p><br></p><p>Experience in technical team leadership and project management.</p><p><br></p><p>Prior experience in leading a technical community, practice group, or Tribe is highly desirable.</p><p><br></p><p>Technical skills</p><p><br></p><p>In-depth mastery of the ServiceNow platform and its architecture.</p><p><br></p><p>Expertise in several ServiceNow modules: ITSM, ITOM, ITAM, HRSD, CSM, SecOps, SPM or others.</p><p><br></p><p>Proficiency in ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, APIs and integrations.</p><p><br></p><p>Good knowledge of integration mechanisms and IT architectures.</p><p><br></p><p>Mastery of best practices in development, security and performance.</p><p><br></p><p>Knowledge of the processes of deployment, industrialization and management of ServiceNow environments.</p><p><br></p><p>Behavioral skills and leadership</p><p><br></p><p>Natural leadership and ability to unite teams.</p><p><br></p><p>Excellent communication and coordination skills.</p><p><br></p><p>Strategic mindset and cross-functional vision.</p><p><br></p><p>Ability to make decisions and manage complex situations.</p><p><br></p><p>Customer service orientation and results-driven.</p><p><br></p><p>Ability to support change and develop skills.</p><p><br></p><p>Proactivity, autonomy and entrepreneurial spirit.</p><ul><li> </li> </ul> <p></p><p><strong>Desired Candidate Profile</strong></p><br><ul><li> </li> </ul>