وظائف موظف حجز في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : As part of our continuous development, we are hiring sales advisors. Your mission will be to market tourist stays and assist clients in their holiday choices.- Market stays in holiday clubs located in different countries around the world- Guide and advise clients to choose the best travel offer- Manage reservations and ensure they meet the needs of prospects <br> Required profile : Rigorous and passionate about tourismSales-oriented at heartPerfect command of FrenchEager to develop a first experience in tourism/travel <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Title: </strong>Travel Consultant </p><br><br><p><strong><u>Job Purpose</u></strong><strong><u>:</u></strong></p><br><br><p>To support the growth of Cozmo Travel’s retail sales and market presence by effectively promoting and executing daily sales activities and delivering exceptional customer service. </p><br><br><p><strong><u>Key Responsibilities:</u></strong></p><br><br><p>Sales Execution</p><br><br><ul><li>Proactively promote Cozmo Travel’s products and services to walk-in and potential customers.</li><li>Achieve or exceed individual and branch sales targets through effective selling techniques.</li><li>Identify customer needs and recommend suitable travel solutions to maximize sales opportunities.</li></ul><p>Customer Service</p><br><br><ul><li>Deliver exceptional customer service by handling inquiries, bookings, and complaints professionally and efficiently.</li><li>Ensure seamless customer experience by providing accurate information and timely follow-ups.</li><li>Build and maintain strong relationships with customers to encourage repeat business and referrals.</li></ul><p>Operational Efficiency</p><br><br><ul><li>Execute daily sales and service operations in line with company policies and procedures.</li><li>Maintain accurate records of transactions, bookings, and customer interactions.</li><li>Coordinate with internal departments to ensure smooth processing of travel arrangements.</li></ul><p>Market Awareness</p><br><br><ul><li>Stay updated on travel trends, competitor offerings, and promotional campaigns.</li><li>Provide feedback to management on customer preferences and market demands.</li></ul><p>Team Collaboration</p><br><br><ul><li>Work closely with team members to achieve branch goals and ensure consistent service delivery.</li><li>Participate in training sessions and team meetings to enhance product knowledge and skills.</li></ul><p>Compliance and Reporting</p><br><br><ul><li>Adhere to company standards, legal regulations, and industry best practices.</li><li>Prepare and submit regular sales reports and performance updates to management.</li></ul><p>Operational excellence</p><br><br><ul><li>Follow established processes and procedures to streamline workflow and optimize efficiency in day-to-day operations. Maintain accurate records of client interactions, bookings and payments.</li><li>Collaborate with team members to coordinate travel arrangements and resolve operational issues promptly.</li><li>Move to any branch/department and perform any other duties as instructed by the Management based on business requirements.</li></ul><p><strong><u>Dimensions:</u></strong></p><br><br><p><strong>Personal Qualities:</strong></p><br><br><ul><li>Demonstrate excellent communication and interpersonal skills.</li><li>Understand sales and negotiation skills, with a passion for building relationships and delivering exceptional customer experiences.</li><li>Display a genuine passion for travel.</li><li>Fluent in Arabic, English and French</li></ul><p><strong>Education:</strong></p><br><br><ul><li>Associate degree/Bac+2.</li><li>Specialization in Travel and Tourism is an advantage.</li><li>IATA certification.</li></ul><p><strong>Experience:</strong></p><br><br><ul><li>3+ years of work experience in a Travel Industry.</li><li>Previous experience working as a Retail Travel Consultant or in a similar role with a travel company/agency.</li><li>Proficiency in travel booking systems GDS (Galileo/Sabre/Amadeus) is a must.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Title: </strong>Sales Manager - B2B</p><br><br><p><strong><u>Job Purpose</u></strong><strong><u>:</u></strong></p><br><br><p>Responsible for identifying new business opportunities, developing and maintaining strong business relationships with sub agents. This role focuses on promoting and selling various travel products and services through Cozmo B2B platform – Trav Trolley and ensuring high levels of client satisfaction.</p><br><br><p><strong><u>Key Responsibilities:</u></strong></p><br><br><p><strong>B2B Account Management:</strong> </p><br><br><ul><li>Building and maintaining strong relationships with sub-agents to ensure long-term partnerships</li><li>Driving sales of travel services through Cozmo B2B platform to sub agents and achieving targeted revenue goals. </li><li>Identifying new business opportunities and developing strategies to capture these markets. </li><li>Staying updated on travel products, services, and industry trends to provide clients with the best options. </li><li>Ensuring high levels of client satisfaction by addressing their needs and resolving any issues promptly.</li><li>Preparing sales reports, analyzing performance metrics, and forecasting future sales. </li><li>Upholding and promoting the company’s brand values and service excellence. </li><li>Conduct market research and stay updated on competitor activities.</li></ul><p><strong>Business Development</strong> </p><br><br><ul><li>Focus on both existing and new sub-agents in the market to expand network and client base. </li><li>Use networking and market research to identify potential sub-agents' clients. </li><li>Meet or exceed monthly and quarterly sales targets for acquiring new clients. </li></ul><p><strong>Revenue Management &amp; Reporting</strong></p><br><br><ul><li>Ensure that revenue targets for assigned accounts are met or exceeded. </li><li>Keep an eye on booking trends from sub agents to identify opportunities for optimization and growth. </li><li>Use the CRM system to keep detailed and up-to-date records of client interactions and transactions. </li></ul><p><strong>Operational Excellence</strong></p><br><br><ul><li>Ensure operational excellence by implementing best practices in sales processes, reporting, and sales. </li><li>Monitor performance metrics, streamline operational procedures, and enhance service delivery to support growth and efficiency. </li></ul><p><strong><u>Dimensions:<br></u></strong><strong>Personal Qualities:</strong></p><br><br><ul><li>Strong understanding of travel technology and GDS systems. </li><li>Excellent communication skills and fluency in English language and basic understanding of regional language (Arabic &amp; French).</li><li>Willingness to travel extensively. </li><li>Strong network within the B2B travel. </li><li>Passion for Travel.</li></ul><p><strong>Education:</strong></p><br><br><ul><li>Associate degree/Bac+2.</li></ul><p><strong>Experience:<br></strong></p><br><br><ul><li>Minimum 4-5 years of experience in B2B travel sales in Dubai Market.</li><li>Proven track record in B2B sales within the travel industry and demonstrated success in achieving sales targets. </li><li>Skills in MS Office (Word, Excel). </li><li>Knowledge of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, and familiarity with various airline booking portals. <br></li></ul><br> </div>

<p>The reservation agent is responsible for managing reservation requests (phone, email, online platforms), ensuring a warm and professional welcome, in compliance with Sofitel and Accor group quality standards.</p><p>Respond to individual or group reservation requests by phone, email, or reservation system.</p><p>Provide accurate information on rates, room types, hotel services, and current offers.</p><p>Enter and update reservations in the computer system.</p><p>Manage reservation modifications, cancellations, guarantees, and payment conditions.</p><p>Apply sales and yield management procedures.</p><p>Participate in maximizing occupancy rate and revenue per room.</p><p>Ensure customer service in accordance with Sofitel standards (luxury, elegance, quality).</p><p>Collaborate closely with the Reception, Sales, Revenue Management, and Concierge departments.</p><p>Respect customer data confidentiality and security rules.</p><p>Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in reservation software tools</li><li>Excellent oral and written communication skills (French, English required, other languages a plus)</li><li>Knowledge of the high-end / luxury hotel sector</li><li>Very developed customer service orientation</li><li>Excellent presentation and diction</li><li>Rigor, organization, discretion</li><li>Team spirit, proactivity, and adaptability</li><li>Stress and priority management</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are currently seeking a Reservations Coordinator to join our dynamic team. At Radisson Hotel Group, we go beyond the CV: we value unique personalities, skills, talent, and a genuine passion for creating memorable experiences. We are committed to nurturing and developing talent by offering opportunities for advancement and cultivating a culture of continuous learning. As a Reservations Coordinator, you embody precision, efficiency, and a strong customer service focus, contributing to the excellence of our Reservations team. Your role is essential in ensuring seamless and excellent service, combining meticulous attention to detail with a commitment to the guest experience. Our Reservations team is composed of passionate organizers, driven by sales performance, with a keen eye for detail and a deep understanding of customer needs, all dedicated to delivering a remarkable experience and creating memorable moments for our guests. Our Reservations Coordinator thrives on the daily buzz and is fully committed to ensuring maximum occupancy of our establishment. You will be responsible for converting reservation inquiries into sales, ensuring that every step of the customer journey is anticipated and executed flawlessly. You will optimize sales and profitability by following up on customer requests and managing upsells to achieve set targets. As a key member of the team, you will work proactively to guarantee customer satisfaction and ensure the smooth operation of the Reservations department. Join our team as a Reservations Coordinator and contribute to an exceptional service, combining professionalism with a dynamic and positive atmosphere!</font></font></p><p><strong>Desired Candidate Profile</strong></p><p>Flexibilit et attitude positive, "Yes, I Can!"</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of detail</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Creative in problem-solving</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passionate about creating exceptional service</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work in a team to ensure customer satisfaction</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral communication skills</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enjoy working in a friendly work environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in a similar role is an asset, but not essential</font></font></p>

<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>

<p><br></p> <br> <p> <b>The Opportunity</b> <br>We are seeking an experienced and service driven Reservations Agent to join our reservations team supporting Four Seasons Resort Marrakech and Four Seasons Hotel Casablanca.<br>This role is based in Marrakech and plays a significant part in shaping the guest journey from the first inquiry to a flawless arrival.</p> <p>As the first point of contact, the Reservations Agent represents the voice of the hotels and ensures every interaction reflects the warmth, professionalism, and excellence of Four Seasons.</p> <br> <p> <b>Key Responsibilities</b> </p> <ul> <li>Guest Engagement &amp; Sales Effectiveness</li> <li>Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner.</li> <li>Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities.</li> <li>Maintain full knowledge of both properties including room categories, services, amenities, dining venues, spa offerings, and experiences.</li> <li>Deliver personalized service while adhering to Four Seasons standards and communication guidelines.</li> <li>Enter, modify, and confirm reservations in the Property Management System with accuracy.</li> <li>Manage guest preferences, special requests, traces, and comments to ensure seamless coordination.</li> <li>Process cancellations, no-shows, amendments, and ensure timely follow-up with guests.</li> <li>Liaise closely with Front Office, Housekeeping, Finance and Sales &amp; Marketing to ensure alignment and efficient operations.</li> <li>Communicate clearly with colleagues to provide continuity and visibility across shifts.</li> <li>Uphold a professional image appearance, conduct, and communication at all times.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.</li> <li>Fluent in English and French (written and spoken); additional languages are an asset.</li> <li>Strong sales skills with the ability to identify guest needs and recommend suitable options.</li> <li>Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.</li> <li>Positive attitude, strong teamwork spirit, and genuine passion for guest service.</li> </ul>

<p>The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. The Coordinator also provides administrative support, contributes to training initiatives, and plays a key role in maintaining supplier compliance and resolving booking-related issues. Note, this is a 12 month Fixed Term Contract that will be working on a hybrid basis with 3 days in the Marrakech office.</p><h3>Key Duties &amp; Responsibilities</h3><ul><li>Complete all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness.</li><li>Validate reservation data and ensure internal systems and tools (e.g., Block Sheets, Validations) are up-to-date and accurate; report discrepancies to the relevant manager.</li><li>Maintain accurate and up-to-date records of all reservations activities in internal systems to support audits, reporting, and operational tracking.</li><li>Coordinate with the Product or Operations team to ensure that tour changes and updates are accurately reflected in reservations.</li><li>Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.</li><li>Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Manager.</li><li>Support managers in negotiating reduced cancellation fees with suppliers when necessary.</li><li>Communicate effectively with the Global Sales and Base Camp Operations teams, offering timely administrative and operational support.</li><li>Respond to enquiries via phone and email in a professional, prompt, and courteous manner.</li><li>Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.</li><li>Support Global Sales by efficiently processing last-minute booking requests and change notifications, ensuring all relevant stakeholders are informed.</li><li>Participate in team meetings and training sessions to stay current with departmental protocols, tools, and updates.</li><li>Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.</li><li>Assist on special projects as assigned by the manager or leadership team.</li><li>Support internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.</li><li>Help ensure that the G Adventures and partner brands are properly represented in all reservation communications and touchpoints.</li><li>Contribute to travel style training and operational readiness initiatives within the region.</li></ul><h3>Skills &amp; Experience</h3><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul><h3>What Do We Offer You?</h3><ul><li>Competitive Total Rewards Package, including exclusive travel perks!</li><li>Additional days off, including on your birthday!</li><li>Vacation time for you to recharge</li><li>Enhanced Parental Leave</li><li>Meaningful Employee Recognition Program</li><li>Learning and Growth Opportunities</li><li>Employee Resource Groups *Applicable based on location*</li></ul><p>Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul>

<p> <strong>The world needs more Intrepid people:</strong> </p> <p> </p> <p>We are looking for a Reservations Coordinator Morocco. In this role, you ll be at the heart of supporting the successful and efficient management of Intrepid s reservations function in Morocco, working closely with the Reservations, Operations, Product and Sales teams to ensure bookings, cancellations and trip arrangements are managed accurately and smoothly. </p> <p> </p> <p>You ll take ownership of supplier communications, reservation administration and helping deliver seamless travel experiences for our customers. </p> <p> </p> <p>You ll enjoy working in a collaborative and fast-paced environment where no two days are quite the same. This is an opportunity to play an important role in connecting customers with unforgettable travel experiences while supporting the commercial and operational success of our Morocco trips </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Some of the experience you ll bring with you may include: </strong> </p> <p> </p> <ul> <li> <p>Experience in reservations, travel operations, administration or a similar coordination role </p> </li> </ul> <ul> <li> <p>Knowledge of Morocco and/or experience working within the travel industry </p> </li> </ul> <ul> <li> <p>Experience managing bookings, supplier communications or customer enquiries </p> </li> </ul> <ul> <li> <p>Strong working knowledge of Microsoft Excel and Word </p> </li> </ul> <ul> <li> <p>Professional written and verbal communication skills in both English and French </p> </li> </ul> <ul> <li> <p>Experience working with multiple priorities and maintaining accuracy in a fast-paced environment </p> </li> </ul> <p> </p> <p>We know people bring different experiences and perspectives, so even if you don t tick every box, we still encourage you to apply. </p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<p>POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>About Us</span></b></p><br><p><span>Let’s go on an adventure together!&nbsp;&nbsp;</span></p><br><p><span>Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.</span></p><br><p><span>For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.&nbsp;</span></p><br><p><span>At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers —&nbsp; you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.&nbsp;</span></p><br><p><span>Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.&nbsp;</span></p><br><p><br><span>Feel like this could be the right fit? We think so too, and we’re already </span><i><span>way too excited </span></i><span>to meet you.</span></p><br><p><b>About The Role</b></p><br><p>The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. The Coordinator also provides administrative support, contributes to training initiatives, and plays a key role in maintaining supplier compliance and resolving booking-related issues.</p><br><br><p>Note, this is a 12 month Fixed Term Contract that will be working on a hybrid basis with 3 days in the Marrakech office.</p><br><br><p><b>Key Duties &amp; Responsibilities</b></p><br><ul><li>Complete all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness.</li><li>Validate reservation data and ensure internal systems and tools (e.g., Block Sheets, Validations) are up-to-date and accurate; report discrepancies to the relevant manager.</li><li>Maintain accurate and up-to-date records of all reservations activities in internal systems to support audits, reporting, and operational tracking.</li><li>Coordinate with the Product or Operations team to ensure that tour changes and updates are accurately reflected in reservations.</li><li>Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.</li><li>Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Manager.</li><li>Support managers in negotiating reduced cancellation fees with suppliers when necessary.</li><li>Communicate effectively with the Global Sales and Base Camp Operations teams, offering timely administrative and operational support.</li><li>Respond to enquiries via phone and email in a professional, prompt, and courteous manner.</li><li>Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.</li><li>Support Global Sales by efficiently processing last-minute booking requests and change notifications, ensuring all relevant stakeholders are informed.</li><li>Participate in team meetings and training sessions to stay current with departmental protocols, tools, and updates.</li><li>Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.</li><li>Assist on special projects as assigned by the manager or leadership team.</li><li>Support internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.</li><li>Help ensure that the G Adventures and partner brands are properly represented in all reservation communications and touchpoints.</li><li>Contribute to travel style training and operational readiness initiatives within the region.</li></ul><br><p><b>Skills &amp; Experience</b></p><br><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul><br><p><b>What Do We Offer You?</b></p><br><ul><li>Competitive Total Rewards Package, including exclusive travel perks!</li><li>Additional days off, including on your birthday!</li><li>Vacation time for you to recharge</li><li>Enhanced Parental Leave</li><li>Meaningful Employee Recognition Program</li><li>Learning and Growth Opportunities</li><li>Employee Resource Groups</li></ul><p>*Applicable based on location*</p><br><p>Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.</p><br><p>G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.</p><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Reservations Supervisor, responsibilities include, but are not limited to: Providing exceptional, warm, and engaging service while adhering to LQA standards. Assisting guests with their reservations by gathering necessary information. Maximizing room occupancy rates and revenue, in line with sales strategies, while ensuring regular monitoring of availability. Managing group reservations in collaboration with the sales team. Managing commissions in collaboration with the supervisor. Possessing excellent interpersonal skills, contributing to customer loyalty and maintaining customer history. Performing any other related or assigned duties.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent customer service skills are essential; similar experience is a plus. Proficiency in Opera software or equivalent. Good communication and conflict resolution skills. Fluency in English, French, and Arabic.</font></font></p>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Company description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Sofitel Marrakech Palais Imperial &amp; Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement with Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, the Sofitel Marrakech Palais Imperial &amp; Spa is renowned for its top-tier service, attention to detail, and commitment to culinary excellence.</font></font></p> <br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font><br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The reservation agent is responsible for managing reservation requests (telephone, email, online platforms), ensuring a warm and professional welcome, in compliance with the quality standards of Sofitel and the Accor group.</font></font></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to individual or group booking requests by phone, email or booking system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide accurate information on rates, room types, hotel services and current offers.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and update reservations in the computer system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the modifications, cancellations, guarantees and payment conditions of reservations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply sales and yield management procedures.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in maximizing occupancy rates and revenue per room.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide customer service in accordance with Sofitel standards (luxury, elegance, quality).</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate closely with the Reception, Sales, Revenue Management and Concierge departments.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect the rules of confidentiality and security of customer data.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</font></font></p> </li> </ul> <br><br><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in computer booking tools</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills (in French, English required, other languages ​​a plus)</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the high-end/luxury hotel sector</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills are highly developed.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent presentation and diction</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation, discretion</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, proactivity and adaptability</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress and priority management</font></font></p> </li> </ul>

<p>To help train and develop reservations staff and cross-training any necessary operations staff members. To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue. To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc. To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests. To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business. The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list. Ensure that all reservation confirmations are communicated to stakeholders daily. To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests. To handle guest complaints keeping senior management well-informed of any problems and action taken. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals</p><p><strong>Desired Candidate Profile</strong></p><p>University degree or equivalent experience required Minimum of 2 years' experience working in similar role within the luxury hospitality industry. Excellent time management skills Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.</p>