وظائف موظف حجز تذاكر طيران

<p><b>&nbsp;YOUR RESPONSIBILITIES</b>: Act as the first-level point of contact for update-related issues identified during modernization activities. Ensure that established processes and procedures are correctly followed. Verify that update teams are using the appropriate tools, software, and methodologies. Analyze reported issues and determine whether escalation to the FL Referent is required for further investigation. Manage and monitor modernization tickets within the assigned perimeter, including software updates, issue analysis, and task assignment. Prepare and distribute daily operational reports and summaries, including status updates, tags, and key performance indicators. Maintain a comprehensive overview of modernization team performance, highlighting efficiency, challenges, and operational risks both within and outside the team. Issue flash communications and operational alerts when required. Coordinate and facilitate communication between the modernization team and the GV team. Provide operational support to ensure timely resolution of update-related issues. YOUR PROFILE: Engineering degree in Electronics or Embedded Systems . Minimum 2 year of experience in a similar role, ideally within the automotive industry. Strong analytical and troubleshooting skills.Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong communication and stakeholder management skills. Experience working with ticket management systems and reporting tools is an advantage. Team-oriented mindset with a proactive approach to problem-solving.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><h3>YOUR PROFILE:</h3> <p>Engineering degree in Electronics or Embedded Systems . Minimum 2 year of experience in a similar role, ideally within the automotive industry. Strong analytical and troubleshooting skills.Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong communication and stakeholder management skills. Experience working with ticket management systems and reporting tools is an advantage. Team-oriented mindset with a proactive approach to problem-solving. Willingness to travel frequently across multiple sites. Strong organizational skills, autonomy, and a rigorous, analytical mindset. Position based in Kenitra . Valid Category B driving license required.</p>

<p>Reservation Officer is responsible for accurately and efficiently confirming bookings of all suppliers. S/he is also responsible for following the booking procedures and ensuring all information is recorded into the company internal system. Responsibilities: To determine the suppliers required for the operations of each trip, including the allocation of rooms.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Business Unit Manager, the Project Manager is responsible for the planning, coordination, and management of client projects in the aerospace sector. They lead technical teams, engineers, and technicians, while also liaising with clients and support functions. Possessing strong leadership skills, they ensure the successful execution of projects while adhering to quality, cost, and time requirements.</font></font></p><p><font dir="auto" ><font dir="auto" >Main tasks:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Manage all project phases, from launch to final delivery.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage the technical and quality teams on site.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor schedules, budgets and performance indicators.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate communication between internal teams and clients.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide reporting to the Business Unit Manager.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify risks and manage corrective actions.</font></font></li><li><font dir="auto" ><font dir="auto" >Promote good practices and continuous improvement.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Industrial Engineering, Mechanical Engineering, or Aeronautics. Proven experience (minimum 3-5 years) in aeronautical project management required. Knowledge of aeronautical standards (EN9100, ISO 9001). Excellent team management and technical coordination skills. Leadership, rigor, and analytical skills. Fluency in French and professional English.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Provision of emergency aircraft crash, rescue, and firefighting (ARFF) services at MINURSO airfields and landing sites to ensure adequate emergency response coverage, support safe flight operations throughout the Mission's area of responsibility, and address the existing capability gap in the provision of these essential services.<br> Work Location<br>Laayoune<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Under the overall supervision of the Chief Technical Compliance and Quality Assurance and within the Airfields and Air Terminal Cell, the Air Operations Assistant Aviation Fire Marshal is responsible for planning, coordinating, supervising, and monitoring aviation firefighting and rescue services to ensure the safe conduct of all aviation operations throughout the Mission area. The incumbent will ensure that aviation firefighting resources, equipment, and emergency response arrangements remain operationally ready and compliant with United Nations Aviation Standards and ICAO Standards and Recommended Practices (SARPs). Within the delegated authority, the Air operation Assistant (Aviation Fire Marshal) will carry out the following duties but not limited to the following: • Manage and supervise Aircraft Rescue and Firefighting (ARFF) operations at MINURSO operational airfields, helipads, and temporary landing sites. • Assists with the coordination of the provision of reliable, cost effective and efficient emergency crash and rescue (ECR) support (including ground handling support) to the air operations activities of MINURSO. • Maintain an effective and fully operational aviation firefighting capability throughout the Mission. • Verifies that airfields/air terminals and landing sites are equipped for UN air operations in accordance with the requirements of the DFS Aviation Manual and UN AVSTADS with specific emphasis on ECR equipment • Conduct regular inspections of firefighting facilities and equipment to ensure serviceability and compliance with applicable standards. • Ensure continuous operational readiness of firefighting vehicles, rescue equipment, firefighting agents, communication systems, and personal protective equipment. • Assist in the Development, revision, and implementation of aviation firefighting Standard Operating Procedures (SOPs), and contingency procedures. • Plan, coordinate, and conduct emergency response exercises, aircraft accident simulations, and live firefighting drills involving aviation personnel, and other Mission stakeholders. • Provide technical guidance on aircraft rescue, firefighting techniques, aviation fuel fire hazards, hazardous materials (HAZMAT), and aircraft incident management. • Conduct fire safety inspections and fire risk assessments of aviation facilities, fuel storage installations, and operational sites. • Assists with the development of technical specifications for ECR goods and services, provides inputs to the responses to bids and technical evaluations to ensure that vendor's proposals meet technical requirements. • Monitors that appropriate ECR reference documents are current, readily available and accessible to all aircrew members and aviation personnel. • Provides inputs in the development of the standard operating procedures for the related aviation processes. • Provides inputs in the development of budget proposals for the mission's ECR requirements. • Provides inputs for the preparation of operational plans, performance reports, and responses to internal and external audit observations. • Assist with the Coordination routine (regular passenger/cargo, logistics resupply) flights, special(casualty and medical evacuation, VIP) flights and military operational flights in accordance with Standard Operating Procedures (SOPs), UN directives, Department of Field Support (DFS) Aviation Manual, UN Aviation Standards (UN AVSTADS), UN Aviation Safety Manual, ICAO standards and recommended practices and the host country's Aeronautical Information Publications (AIPs). • Assists with the coordination of the integrated search and rescue operations for UN air assets and other aircraft upon request. • Assists with the coordination of diplomatic over flight/landing clearances, ground handling support and hotel accommodation/meal/transportation arrangements for aircrews. • Assists in conducting internal audits in accordance with the approved unit's/section's Internal Audit Program and Internal Audit Plan. • Assists in conducting random checks and inspections of civilian air operators. • Maintain records of inspections, equipment maintenance, emergency drills, and operational readiness. • Advise the Chief Aviation Officer/or Chief Technical Compliance on improvements to aviation emergency response capability and fire safety programmes. • Perform any other operational or administrative delegated duties as per the requirement.<br> Qualifications/special skills<br>High school diploma is required. A minimum of six (6) years of progressively responsible experience in air transport ECR operations, including active participation in aviation rescue operations or related aviation safety experience, and Fighting Authority is required. Experience in firefighting techniques, firefighting vehicles, conducting aviation emergency exercises and managing firefighting equipment and resources is required. Experience in Aviation firefighting (rotary-wing and fixed-wing) aircraft operations is required. Experience in at least two of the following fields directly related to: air transport operations or/ airfields management or/ Quality Assurance or/Resources management or /contract management for air transport services is highly desirable. Experience in the use of ICAO standards and recommended practices is desirable Previous experience in United Nations peacekeeping operations or other international organizations and working in remote, austere, desert, or conflict affected environments is desirable. A vocational training certificate in Aircraft Rescue and Fire Fighting, or crash Fire rescue, or Aviation Emergency Crash and Rescue from a Fire Brigade or Training Centre or National Fire is required. Training in the Aviation safety and quality management is desirable. Training as an aviation internal auditor is desirable. Training as a Fire Fighter vehicle operator in fire and rescue, dangerous goods and basic first aid is desirable. Training and certification as a Commercial Pilot, or a Flight Operations Officer/Flight Dispatcher, or an Aircraft Maintenance Technician, or a Ground Operations Officer, or an equivalent military qualification is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French language is desirable.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong></p><br><p>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.</p><br><p>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitées du Groupe Accor.</p><br><p>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, visitez https://careers.accor.com/</p><br><p><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p><strong>Votre rôle&nbsp;:</strong></p><br><p>Relevant du superviseur des réservations, les responsabilités comprennent, sans s’y limiter&nbsp;:</p><br><ul><li>Offrir un service exceptionnel, amical et engageant</li><li>Assister le client dans la réservation de son séjour en recueillant les informations nécessaires</li><li>Maximise les occupations de chambres et les revenus, en lien avec les stratégies de vente, tout en effectuant un contrôle régulier des disponibilités</li><li>Gérer les réservations de groupe en liaison avec l’équipe commerciale</li><li>Gérer la commission en collaboration avec le superviseur</li><li>Doté d’un fort relationnel, vous fidélisez notre clientèle et suivez les historiques clients.</li><li>Autres tâches, telles qu’assignées.</li></ul><br>Qualifications<br><br><p><strong>Votre expérience et vos compétences incluent :</strong></p><br><ul><li>Qualité de service client essentielle ; une expérience similaire est un plus</li><li>Maîtrise du logiciel Opera ou équivalent</li><li>Bonne communication et capacité à gérer les conflits</li><li>Maîtrise de l'Anglais, le français et l’arabe</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong></p><br><p>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description de l'entreprise TRIGO is a global leader in quality solutions, specializing in the automotive, aerospace, and transportation sectors. With over 10,000 professionals in 28 countries, TRIGO provides comprehensive quality management services, ensuring the highest standards of manufacturing and supply chain performance. For more information, visit www.trigo-group.com.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Exp rience en Assemblage Bac +2 (BTS, DUT, DEUG, DEUST, TS, ) Junior : 2 4 ans d'exp rience.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Your role: Reporting to the Reservations Supervisor, responsibilities include, but are not limited to: Providing exceptional, friendly, and engaging service; Assisting clients with their bookings by gathering necessary information; Maximizing room occupancy and revenue, in line with sales strategies, while regularly monitoring availability; Managing group bookings in conjunction with the sales team; Managing commissions in collaboration with the supervisor; Possessing strong interpersonal skills, you will build customer loyalty and maintain client histories. Other duties as assigned.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >Your experience and skills include:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Excellent customer service is essential; similar experience is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >My mastery of Opera software or equivalent</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication and conflict management skills</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of English, French and Arabic</font></font></li></ul><p></p></section>

<p><strong>Employees needed for a travel agency in Casablanca</strong></p><p>A travel agency specializing in Umrah services and flight bookings is looking for serious employees to join the team.</p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><ul><li>Reception of clients and responding to inquiries</li><li>Assistance in preparing booking files (flight tickets, Umrah)</li><li>Communication with clients by phone and WhatsApp</li><li>Basic administrative tasks</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>No prior experience required</li><li> seriousness and punctuality</li><li>Willingness and desire to learn</li><li>Good treatment of clients</li><li>Proficiency in Arabic (French is an added advantage)</li><li>Basic computer skills (Word, Excel, Internet)</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Flight Operations Agent L2 is responsible for handling complex post-booking flight servicing requests that require technical expertise, operational judgment, and manual intervention. Acting as the escalation point for L1 Support, the L2 agent evaluates and executes booking modifications while ensuring compliance with airline policies, GDS procedures, and Nuit e s operational guidelines. This role requires a strong understanding of airline servicing, GDS workflows, and post-ticket processes. The successful candidate will be trusted to make informed decisions, assess operational risk, and determine when a case should be handled internally versus redirected to the airline.</p><p>Key Responsibilities</p><ul><li>Flight Servicing &amp; Case Resolution<ul><li>Manage escalated flight servicing requests received from L1 Support.</li><li>Execute manual booking modifications, including:<ul><li>Involuntary schedule changes</li><li>Name corrections</li><li>Booking adjustments and re-accommodations</li></ul></li></ul></li><li>GDS &amp; Airline Systems Management<ul><li>Work daily within GDS and airline platforms to manage and update bookings.</li><li>Navigate complex booking scenarios across multiple suppliers and airline systems.</li><li>Maintain a strong understanding of airline servicing procedures and industry best practices.</li><li>Other post-booking servicing actions permitted by airline policies</li><li>Review booking history, airline rules, and system information to determine the appropriate resolution path.</li><li>Ensure all actions are executed accurately and documented correctly.</li></ul></li><li>Operational Decision Making<ul><li>Assess servicing requests and determine whether Nuit e should intervene or whether the traveler should be redirected to the airline.</li><li>Evaluate operational and commercial risk before executing booking changes.</li><li>Apply sound judgment when handling cases where multiple resolution paths may be available.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Communicate case outcomes clearly to Customer Support and other internal stakeholders.</li><li>Collaborate with Product, Engineering, and Operations teams to identify recurring issues and process improvements.</li><li>Provide feedback on operational challenges, tooling limitations, and opportunities for increased efficiency.</li></ul></li><li>Operational Excellence<ul><li>Maintain high levels of accuracy, quality, and consistency across all servicing activities.</li><li>Follow established workflows, policies, and service standards.</li><li>Contribute to the development of internal documentation, knowledge bases, and operational procedures.</li><li>Support the onboarding and development of future team members as the function scales.</li><li>Escalate exceptional situations when required while maintaining ownership of the case.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in flight operations, airline servicing, ticketing, or post-booking support.</li><li>Hands-on experience working with at least one major GDS platform such as Sabre, Travelport, Amadeus, Galileo, or Worldspan.</li><li>Strong understanding of airline booking and servicing processes.</li><li>Experience managing booking modifications, schedule changes, and other complex flight-related cases.</li><li>Strong decision-making and problem-solving abilities.</li><li>Excellent written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Comfortable operating in a fast-paced startup environment with evolving processes and priorities.</li><li>Willingness to work shifts as operational requirements evolve.</li></ul><p>Nice to have</p><ul><li>Experience in online travel agencies (OTAs), travel management companies (TMCs), airlines, consolidators, or travel technology companies.</li><li>Experience working with customer support platforms such as Zendesk or similar case-management tools.</li><li>Familiarity with API-driven travel environments and modern travel technology platforms.</li><li>Experience supporting high-volume B2B or B2B2C travel operations.</li></ul><p>Key Competencies</p><ul><li>Technical expertise in flight servicing and airline operations</li><li>Strong operational judgment</li><li>Attention to detail and accuracy</li><li>Ownership and accountability</li><li>Self-sufficiency</li><li>Clear and professional communication</li><li>Adaptability and resilience</li><li>Ability to perform effectively under pressure</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The consultant will be responsible for:</p><br><br><ul><li>Implementing the Amadeus Outpayce payment solution for our clients.</li><li>Maintaining and developing already deployed solutions. This model requires a high level of autonomy, a results-oriented approach, and the ability to deliver according to precise commitments.</li><li>Collecting client needs and translating them into configuration tasks.</li><li>Carrying out end-to-end implementations (configuration, testing, training, go-live).</li><li>Ensuring maintenance and advanced support for existing solutions.</li><li>Collaborating with internal teams and clients across different time zones (Americas -&gt; Asia).</li><li>Producing the expected deliverables within the DBS model.</li></ul> <br> Required profile : <p>Master's degree (Bac+5) in computer science with less than one year of experience.</p><br><br><p><strong>Required Skills</strong></p><br><br><ul><li>Experience in payments / fintech: cards, authorization, capture, refund, PSPs, tokenization, FX.</li><li>Knowledge of the travel tech sector (airlines, hospitality, travel sellers) - a plus.</li><li>Proficiency in Salesforce (strong plus).</li><li>Knowledge of ServiceNow (strong plus).</li><li>Experience with Amadeus or Amadeus tools (Win@proach) - appreciated</li><li>Very autonomous, results-oriented, able to work under pressure.</li><li>Excellent communication and collaborative spirit.</li><li>Fluent English (written and spoken). French or Japanese are a plus.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 <b>billion sales.</b></p><p><b>Role Overvie</b>w: This is a full-time on-site role for an Event Operations Manager based in the Casablanca Metropolitan Area. The Event Operations Manager will be responsible for planning, coordinating, and supervising all operational aspects of events from logistics and on-site setup to vendor management and customer experience. The role requires working closely with internal teams (sales, marketing, and support) as well as external stakeholders (venues, suppliers, and organizers) to ensure flawless execution.</p><p>Key Responsibilities</p><ul><li>Plan, organize, and execute events from concept to completion, ensuring all operational aspects are delivered flawlessly.</li><li>Oversee logistics planning, venue setup, supplier coordination, and on-site operations to ensure smooth event delivery.</li><li>Develop and manage event budgets, timelines, and resource allocations, ensuring projects are delivered within scope and on time.</li><li>Coordinate with internal departments including Sales, Marketing, Product, and Support to align on event objectives and deliverables.</li><li>Manage relationships with vendors, contractors, and venue partners, ensuring high-quality service and compliance with event standards.</li><li>Supervise event staff and third-party crews during setup, execution, and teardown, maintaining operational excellence throughout.</li><li>Ensure all health, safety, and risk management measures are in place for every event.</li><li>Oversee ticketing operations, crowd management plans, and on-site customer experience in coordination with the Hala Yalla platform.</li><li>Monitor event performance, collect feedback, and provide detailed post-event reports to identify areas of improvement.</li><li>Stay up to date with industry trends, technologies, and operational best practices to enhance efficiency and event quality.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Event Management, Business Administration, Hospitality, or related field . Certification in Event Operations or Project Management is a plus.</p><p>Minimum 3 years of experience in event operations management , preferably in the entertainment, ticketing, or tourism sectors.</p><p>Proven track record in managing large-scale events, festivals, or sports tournaments .</p><p>Ability to coordinate cross-functional teams and ensure smooth day-of-event execution.</p><p>Experience with logistics planning, crowd management, and supplier coordination .</p><p>Strong understanding of operational risk management and safety protocols .</p><p>Familiarity with digital ticketing systems or event tech platforms is a plus.</p><p>Excellent command of English and French (Arabic is an advantage).</p><p>Ability to travel regionally for event supervision and partner coordination.</p><p>High energy, attention to detail, and a passion for creating seamless event experiences.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Main Responsibilities: </strong></p><br><br><p>• Assist the Director in managing their schedule (planning appointments, travel, meetings).<br>• Organize meetings, draft agendas, minutes, and correspondence.<br>• Filter phone calls and manage correspondence, including letters, emails, and other requests.<br>• Coordinate travel (booking tickets, accommodation, itineraries).<br>• Manage the filing and archiving of general management documents.<br>• Manage relationships with clients, suppliers, and external partners, respond to their requests, and ensure the organization of events or visits.<br>• And any other tasks in line with the requested profile.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><strong>Required Education and Skills: </strong></p><br><br><p>• State diploma equivalent to a Bac+2 or Bac+3 in Management, Economics, Executive Assistance, or similar.<br>• Minimum of 3 years of experience in Executive Assistance or a similar role.<br>• Excellent command of computer tools (Microsoft Office).</p><br><br><p><strong>Desired Personal Traits: </strong></p><br><br><p>• Excellent oral and written communication skills.<br>• Discretion and ability to manage confidential information.<br>• Sense of organization, rigor, and autonomy.<br>• Good ability to work in a team and interact with different departments.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction.</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><ul><li>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.</li><li>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</li><li>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</li><li>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company's services and products.</li><li>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</li><li>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers' level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</li><li>Responds to all customers' inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</li><li>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</li><li>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.</li><li>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</li><li>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.</li><li>Maintains the company's property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.&nbsp;</li></ul> <br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><ul><li>Bachelor degree in Tourism/Management or equivalent.</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point.</li><li>Good in English and French Languages (Arabic where necessary).</li><li>Acceptable knowledge in Airline/Travel products and services.</li><li>Capable of understanding customers' problems and directing them in the right channel.</li><li>Effective communication skills to utilize in building sales and marketing techniques.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Capable of recommending alternate solutions to customers' problems.</li><li>Effective persuasive, negotiation, and problem solving skills.</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company's objectives.</li></ul><p><strong>Work Experience</strong></p><br><br><ul><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</li><li>Fresh graduates may be considered for this role given they demonstrate the required competencies.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>AXA ASSURANCE MAROC</strong> recrute pour le compte de sa Direction <strong>Business Développement Commercial Lines Afrique Atlantique</strong> un/une <strong>Gestionnaire Administratif</strong> en Contrat à Durée Déterminée.&nbsp;</span></p><br><p><span><strong>Mission du poste :</strong></span></p><br><p>Le Gestionnaire Administratif a pour rôle d’assurer l’organisation et le traitement d’activités administratives ou techniques au sein du réseau, pour contribuer à son bon fonctionnement ou à celui d’autres entités. Positionné en support aux membres de son service sur des opérations administratives ou techniques, il peut être également amené à faciliter la coordination entre différents intervenants et/ou différents services.</p><br><p><strong><span>Activités du poste :</span></strong></p><br><p>Le Gestionnaire Administratif exerce tout ou une partie des activités principales suivantes :</p><br><p>Pour assurer le suivi administratif de son domaine d’activités :</p><br><ul><li>Traiter des dossiers spécialisés sur le domaine, et s’assurer qu’ils sont complets et exacts ;</li><li>Gérer administrativement les demandes et courriers reçus de la Direction : réceptionner, vérifier, enregistrer, numériser et affecter aux entités concernées ;</li><li>Collecter et exploiter les informations nécessaires, pouvant provenir de sources différentes ;</li><li>Assurer le traitement, l’argumentation et le suivi des échanges sortants (courriers, emails, documents, etc.)</li><li>Traiter avec des intervenants extérieurs (prestataires, fournisseurs, intermédiaires...) pour régler des problèmes de nature administrative selon des procédures définies ;</li><li>Faire l’inventaire, classer et archiver les documents ;</li><li>Coordonner et gérer les tâches administratives transverses ;</li><li>Effectuer le reporting périodique de l’activité ;</li><li>Proposer à sa hiérarchie des améliorations et des adaptations de l’ensemble normatif procédural ;</li><li>Veiller à l’intérêt de AXA Assurance Maroc dans le respect des standards, de la conformité, de la réglementation, etc.</li></ul><p>Par ailleurs et selon le type d’organisation de son service :</p><br><ul><li>Participer à la réalisation de cahiers de procédures ou de livrets d’instructions pour les utilisateurs ;</li><li>Organiser la logistique de réunions (plannings, retenues de salles, ...) ;</li><li>Rédiger et envoyer des convocations, (réunions extérieures, sessions de formation, ...).</li><li>Procéder à certaines commandes (fournitures, prestataires, billets de voyage, ...) dans le cadre des procédures établies.</li></ul><p><span><strong>Compétences requises :</strong></span></p><br><ul><li>Connaître l’organisation et le rôle de son service et des services annexes, ainsi que les circuits administratifs qui y sont associés</li><li>Connaître les normes, procédures et règles applicables à son domaine d’activités ;</li><li>Savoir effectuer des tris et des classements sans contrôle immédiat mais dans le cadre d’une nomenclature prédéterminée ;</li><li>Savoir utiliser un ordinateur, les logiciels concernant son domaine d’activités, les différents canaux de communication clients ;</li><li>Sens de l'organisation et du détail ;</li><li>Aisance relationnelle, facilité de contact ;</li><li>Ecoute active, empathie, travail en équipe ;</li><li>Respect des règles et procédures ; </li></ul><p><span>Profil recherché :</span></p><br><ul><li>De formation supérieure Bac+2 ou 3 d’une école de gestion ou Université en gestion ou équivalen.</li><li>Une première expérience dans une fonction similaire est souhaitée.</li></ul><p><span><strong>Informations sur le contrat :</strong></span></p><br><p><span>Type de contrat : CDD</span></p><br><p><span>Durée : 6 mois</span></p><br><p><span>Si le descriptif correspond à votre profil et motivations professionnelles, merci de nous faire parvenir votre CV via notre plateforme de recrutement.</span></p><br><p><span>Pourquoi rejoindre AXA Assurance Maroc ?</span></p><br><p><span>AXA est un des leaders de l’assurance et de la gestion d’actifs à travers le monde.</span></p><br><p><span>Nous aidons nos 108 millions de clients à traverser les petites et grandes difficultés de la vie.</span></p><br><p><span>Rejoindre AXA Assurance Maroc, c’est aussi :</span></p><br><p><span>Accéder à des opportunités de développement professionnel et de formation continue ;</span></p><br><p><span>Évoluer dans une culture d’entreprise basée sur l’agilité, la performance individuelle et collective, la collaboration et l’éthique ;</span></p><br><p><span>Intégrer un environnement inclusif et diversifié où chacun peut s’épanouir.</span></p><br><p><span>Tous nos emplois sont ouverts aux personnes en situation de handicap.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Do you speak perfect Portuguese? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador of our tourism offers to Lusophone customers! As part of our business expansion, we are recruiting our future B2C Salespeople (M/F) to advise and sell unforgettable travel experiences.<br>- Analyze customer needs to offer them tailor-made tourism packages.<br>- Argue and negotiate with conviction to close sales and achieve your commercial objectives.<br>- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.<br>- Ensure the administrative follow-up of booking files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).<br>A good understanding of French (for training and internal communication).<br>Previous successful experience in telesales, ideally in the tourism or ticketing sector.<br>You have a strong ability to persuade, a taste for challenges, and great resilience.<br>A smile, dynamism, and excellent speaking skills are your best assets. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.&nbsp;</span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.&nbsp;</span></li><li><span>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</span></li><li><span>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</span></li><li><span>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.</span></li><li><span>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</span></li><li><span>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</span></li></ul><br>. <br><ul><li><span>Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</span></li><li><span>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</span></li><li><span>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required. &nbsp;</span></li><li><span>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</span></li><li><span>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.&nbsp;</span></li><li><span>Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span>Bachelor degree in Tourism/Management or equivalent.</span></li><li><span>Additional qualification in Aviation/IATA/Tourism is a plus.</span></li><li><span>Proficient in Microsoft Office: Word, Excel, Power Point.</span></li><li><span>Good in English &nbsp;and French Languages (Arabic where necessary).</span></li><li><span>Acceptable knowledge in Airline/Travel products and services.</span></li><li><span>Capable of understanding customers’ problems and directing them in the right channel.</span></li><li><span>Effective communication skills to utilize in building sales and marketing techniques.</span></li><li><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></li><li><span>Capable of recommending alternate solutions to customers’ problems.</span></li><li><span>Effective persuasive, negotiation, and problem solving skills.</span></li><li><span>Ability to work for long hours and under pressure.</span></li><li><span>Employs interpersonal relations to support company’s objectives.</span></li></ul><br><b>Work Experience</b> <br><ul><li><span>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</span></li><li><span>Fresh graduates may be considered for this role given they demonstrate the required competencies.</span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Nominated by the airline and accepted by the respective civil aviation authority as "Post Holder", the job holder shall monitor and verify all activities in the areas of Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance ensuring all are being carried under the supervision of the relevant "Nominated Post Holder" in compliance with the airline, respective civil aviation authority, and other Regulatory Bodies' standard requirements and regulations.&nbsp;</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><p>1- Leads the "Quality Assurance" team and operational activities ensuring all are as per standards, rules and regulations required by the respective civil aviation authority, manufacturer's manuals, and the airline's adopted policies and procedures with focus on safety, efficiency, cost-effectiveness, and human factors considerations.<br>2- Verifies and ensures that Company's established operations, policies, procedures and internal rules and regulations are met under the supervision of the relevant "Nominated Post Holder" and are in compliance and accordance with:<br>a. Conditions and Restrictions of the AOC.<br>b. Applicable Regulatory Requirements<br>c. All relevant Authority Regulations and additional standards set by the Airline.<br>3- Acts as the ultimate accountable manager to ensure that "Quality Assurance Program" is adequately and timely established and implemented in compliance and accordance with applicable regulations and approved manuals.<br>4- Plans, implements and monitors the annual audit plan and inspections; identifies non-conformities, problems or deficiencies and proposes corrective measures and alternative solutions. Monitors and assures that corrective actions are timely taken and placed effective by the responsible line manager.<br>5- Advises the "Accountable Manager" on Quality related matters and supports with needed information and independent assessment of audits and inspections results as well on correction loops as a regular standard basis for the formal management's evaluation of the Quality System effectiveness.<br>6- Establishes effective working relationships/liaises with the respective civil aviation authority, regulatory bodies, Airbus, OEMs, Suppliers, Vendors and Airline Customers, etc., to pursue and facilitate function related needs.</p><br><br><p>7- Sets, implements, and enforces the overall "Quality Assurance" system: policies, procedures, manuals based on regulations, inputs, and recommendations from the Department /Function Heads and Line Managers.</p><br><br><p>8- Establishes, promotes and maintains a corporate culture where "Quality" and "Safety" have top priority in all activities run by all employees (quality and safety awareness) and ensures all aspects of airline operations comply with the Airline's aviation safety Program.</p><br><br><p>9- Partners with departments to ensure all concerns of the "Manager Safety" and "Manager Security" are addressed to concerned, investigated, and resolved in compliance with the Airline's Safety Program.<br>10- Collaborates with Stakeholders such as Legal, Finance, HR and other cross-functional departments and teams to carry out function-related work ensuring timely delivery, efficiency, and cost-effectiveness in utilization of resources, systems and tools.<br>11- Manages the skills and performance of the "Quality Team" with focus on knowledge sharing, process improvement as well as career enhancement. Motivates, coaches, mentors and monitors the overall performance of the team members to achieve high standards in delivering results.<br>12- Partners with HR to set objectives and identify KPIs for the respective team members; ensures his/her subordinates are fully aware and knowledgeable of their targets. Provides on-going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified.<br>13- Provides necessary guidance and support to the Hubs on various matters (policies, procedures, regulations, contracts, communication with vendors, etc.) to assist them in their audit checks.<br>14- Represents the airline officially at the "Authorities", "Regulatory Bodies" and externally in all "Quality" related matters, meetings and events.<br>&nbsp;</p><br><br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><p>Post Holder Maintenance/Post Holder Operations</p><br><br><p>Aircraft Maintenance Engineer Licence (CAR66- AMEL),and/or a Bachelor degree in Aircraft Engineering/Aeronautical/Auditing or equivalent;<br>Alternately, a diploma or certificate in the related field and/or ATPL (Airline Transport Pilot License - more than 3000 FH) from a recognized institution combined with needed experience and exposure.<br>Must have completed formal aeronautical maintenance training if it was not his/her major.<br>Must be eligible for approval by the respective civil aviation authority as Manager Quality Assurance "Post Holder".<br>Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO - Lead Assessor are highly desirable and some may be treated as conditional for this role.<br>Proficient in Microsoft Office (Advanced Excel and PowerPoint)<br>Excellent command over both written and verbal communication skills: reporting, presentations, etc.<br>Fluent in English Language &amp; national language of country of employment is a plus.</p><br><br><p><strong>Work Experience</strong></p><br><br><p>&nbsp;- 8+ years of working experience in different disciplines in the aviation/airline industry, with a minimum of 4 years at least leading the "Quality Assurance" or "Compliance" function; low cost airline experience is a plus.<br>- Extensive knowledge in civil aviation authority and regulatory bodies' rules and regulations and requirements pertaining to Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance: policies, procedures, manuals, certification, and licensing.<br>- General knowledge in ICAO ISARPS.<br>- In-depth knowledge and experience in airline documentation and records control systems.<br>- Aircrafts technical knowledge and relative exposure to aircrafts maintenance is a plus.<br>- Comprehensive knowledge and working exposure to Safety and Security functional requirements and measures in airlines; knowledgeable in internal/external audit practices.<br>- Experienced in managing the continuing airworthiness of aircrafts in line with Authorities, Manufacturers, and OEMs standard requirements.<br>- Experienced in designing and implementing policies, procedures and manuals as per business needs and in line with adopted regulations and approved quality standards.<br>- Influential at all levels including internal and external parties; experienced in managing relationships at work place and managing a diverse team of people (Skills/Experience).<br>- Proven skills in analysing data, identifying pitfalls and recommending corrective measures.<br>- Cost-oriented, possesses effective problem solving and decision making skills.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Additional Information: <br>This hotel is owned and operated by an independent franchisee, <br>STE Le Palais Paysan SARL<br>.<br>The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.<br>Job Summary<br>Assistant Manager – Revenue &amp; Sales<br>is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.<br>Key Responsibilities<br>Revenue &amp; Inventory Management<br>Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability. <br>Maintain accurate and up-to-date reservation system information at all times. <br>Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels. <br>Execute sales and revenue strategies within reservation and sales systems. <br>Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner. <br>Reporting &amp; Forecasting Support <br>Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue. <br>Assist the Director of Revenue with weekly and monthly forecasting activities. <br>Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings. <br>Reservations &amp; Customer Service<br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Sales <br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Training &amp; Collaboration<br>Provide regular reservations system and process training for Front Office associates. <br>Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives. <br>Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets. <br>Qualifications &amp; Skills<br>Required<br>Proven experience in Front Office and/or Reservations within a hotel environment. <br>Strong sales and revenue optimization skills. <br>High level of attention to detail and accuracy. <br>Advanced knowledge of Opera PMS. <br>Excellent communication and customer service skills. <br>Strong analytical and reporting skills <br>Preferred<br>Experience working with Marsha and Empower Reservations systems. <br>Experience with the One Yield RMS (or similar, if no Marriott experience) <br>Basic knowledge of MarRFP or similar platforms (e.g., Lanyon). <br>Familiarity with One Source and CVENT. <br>Previous exposure to revenue management or distribution environments. <br>Personal Attributes<br>Results-driven with a strong commercial mindset. <br>Organized, proactive, and able to manage multiple priorities. <br>Team player with the ability to collaborate across departments. <br>Guest-focused with a passion for service excellence. <br>This company is an equal opportunity employer.<br>frnch1<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>