Jobs For Faculty Of Commerce Graduates English in Morocco

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Support sales growth by qualifying leads and re-profiling Multichannel customers through outbound calls. The role focuses on identifying revenue opportunities, assessing customer potential and generating qualified sales opportunities while maintaining accurate customer information and delivering excellent customer service.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Contact leads assigned through the sales management system and execute the calling plan provided by management.</li><li>Qualify prospects and identify business opportunities through outbound telephone activities.</li><li>Re-profile Multichannel customers and identify potential customers eligible for rank-up opportunities.</li><li>Assess customer shipping needs and identify revenue growth potential.</li><li>Use effective communication techniques to identify decision-makers and gain access to business opportunities.</li><li>Generate qualified leads and notify the appropriate Sales Executive when development opportunities are identified.</li><li>Promote DHL products and services by demonstrating a strong understanding of customer requirements.</li><li>Maintain and update accurate customer information within DHL systems and databases.</li><li>Clean and enrich lead and customer databases with relevant information gathered during customer interactions.</li><li>Develop and maintain knowledge of DHL products, services and commercial offerings.</li><li>Collaborate closely with Sales teams to support customer acquisition and revenue growth initiatives.</li><li>Ensure compliance with DHL policies, procedures and workplace standards.</li><li>Participate in projects and additional activities assigned by management.</li><li>Achieve productivity and quality targets, including daily calling activity objectives.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">BAC +2 minimum or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">1 to 2 years of experience in Customer Service, Sales Support, Telemarketing, Business Development or a related field.</p><p Segoe UI"; font-size: 14px;">Strong telephone communication and customer engagement skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Passion for customer service and customer relationship management.</p><p Segoe UI"; font-size: 14px;">Ability to identify customer needs and uncover business opportunities.</p><p Segoe UI"; font-size: 14px;">Good knowledge of Microsoft Office tools and CRM systems is an advantage.</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL products and services is considered an asset.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Customer Orientation: Demonstrates a strong commitment to understanding and meeting customer needs.</p><p Segoe UI"; font-size: 14px;">Communication: Communicates clearly, professionally and effectively over the phone and through written correspondence.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving call activity, lead qualification and sales support objectives.</p><p Segoe UI"; font-size: 14px;">Relationship Building: Establishes positive relationships with customers and internal stakeholders.</p><p Segoe UI"; font-size: 14px;">Attention to Detail: Maintains accurate customer records and ensures high-quality data management.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales and cross-functional teams to achieve business goals.</p><p Segoe UI"; font-size: 14px;">Initiative: Proactively identifies opportunities and takes action to support business growth</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>About Unilever</b><br><p>With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.&nbsp;</p><br><br><p>At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.</p><br><br><br><p><b>Job Purpose</b></p><br><br><span>This role exists to support the CSP Manager in driving efficiency and enhancing ways of working across the team. Its overall purpose is to improve operational effectiveness by streamlining processes, increasing clarity, and ensuring better coordination between stakeholders.</span><span>The role also plays a key part in supporting the sales team by providing clear visibility on plans and priorities, enabling more informed decision-making and stronger execution. In addition, it contributes to cost-saving initiatives that support business growth and profitability, ensuring resources are optimized while maintaining performance and results.</span><br><p><b>What Will Your Main Responsibilities Be</b></p><br><br><ul><li><b>Provide clear visibility on sales plans</b> by consolidating and sharing accurate, structured information</li><li><b>Build a Dybamic Tool </b>that will support sales team on driving their monthly sales with better clarity</li><li><b>support cost-saving initiativ</b>es aimed at improving profitability</li><li><b>Design, build, and pilot a sales tool for in-store promoters in Modern Trade (MT)</b> to enhance visibility, improve execution in stores, and drive sales performance growth.</li></ul><br><p><b>What You Will Need to Succeed</b></p><br><br><p><b>Experiences &amp; Qualifications</b></p><br><br><ul><li><span>Business School or engineering school </span></li><li>Good Exel knowledge</li><li>Good AI Tool Knwoledge</li><li>Attention to details</li><li>Problem solving</li><li>Analytical thinking</li></ul><br><p>Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</p><br><br><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Support sales growth by qualifying leads and re-profiling Multichannel customers through outbound calls. The role focuses on identifying revenue opportunities, assessing customer potential and generating qualified sales opportunities while maintaining accurate customer information and delivering excellent customer service.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Contact leads assigned through the sales management system and execute the calling plan provided by management.</li><li>Qualify prospects and identify business opportunities through outbound telephone activities.</li><li>Re-profile Multichannel customers and identify potential customers eligible for rank-up opportunities.</li><li>Assess customer shipping needs and identify revenue growth potential.</li><li>Use effective communication techniques to identify decision-makers and gain access to business opportunities.</li><li>Generate qualified leads and notify the appropriate Sales Executive when development opportunities are identified.</li><li>Promote DHL products and services by demonstrating a strong understanding of customer requirements.</li><li>Maintain and update accurate customer information within DHL systems and databases.</li><li>Clean and enrich lead and customer databases with relevant information gathered during customer interactions.</li><li>Develop and maintain knowledge of DHL products, services and commercial offerings.</li><li>Collaborate closely with Sales teams to support customer acquisition and revenue growth initiatives.</li><li>Ensure compliance with DHL policies, procedures and workplace standards.</li><li>Participate in projects and additional activities assigned by management.</li><li>Achieve productivity and quality targets, including daily calling activity objectives.</li></ul><strong>YOUR PROFILE :</strong><p>BAC +2 minimum or equivalent qualification.</p><br><br><p>1 to 2 years of experience in Customer Service, Sales Support, Telemarketing, Business Development or a related field.</p><br><br><p>Strong telephone communication and customer engagement skills.</p><br><br><p>Good command of <strong>French</strong>, spoken and written.</p><br><br><p>Passion for customer service and customer relationship management.</p><br><br><p>Ability to identify customer needs and uncover business opportunities.</p><br><br><p>Good knowledge of Microsoft Office tools and CRM systems is an advantage.</p><br><br><p>Knowledge of DHL products and services is considered an asset.</p><br><br><p><strong>Competencies:</strong></p><br><br><p>Customer Orientation: Demonstrates a strong commitment to understanding and meeting customer needs.</p><br><br><p>Communication: Communicates clearly, professionally and effectively over the phone and through written correspondence.</p><br><br><p>Results Orientation: Focuses on achieving call activity, lead qualification and sales support objectives.</p><br><br><p>Relationship Building: Establishes positive relationships with customers and internal stakeholders.</p><br><br><p>Attention to Detail: Maintains accurate customer records and ensures high-quality data management.</p><br><br><p>Teamwork: Collaborates effectively with Sales and cross-functional teams to achieve business goals.</p><br><br><p>Initiative: Proactively identifies opportunities and takes action to support business growth</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Logistics Coordinator/Logistics Site Manager</p><br><p>- - - - - - - - - - - -</p><br><br><p><b>KEY EXPECTED ACHIEVEMENTS:</b></p><br><br><ul><li><span>Ensure application of Health and safety rules with full compliance to local regulations as well as Michelin group directives</span></li><li><span>Managing in the ERP inventory consistency with WMS by allocating the right inventory in the right sub-inventory (old dot, damaged, returns, etc.) and correcting stock discrepancies in the ERP.</span></li><li><span>Guarantee the execution of deliveries to ensure compliance with the delivery timescales and the costs.</span></li><li><span>Optimize load plans in accordance with delivery dates, filling rates &amp; customer requirements, with 3PL</span></li><li><span>Ensure smooth operations and adjust inbound/outbound capacities with 3PL and 3rd parties.</span></li><li><span>Adjust van runs in accordance with customer lead time, delivery calendar.</span></li><li><span>Ensure compliance with the Original Commitment Rate (OCR) to customers.</span></li><li><span>Propose adjustments to the Region (inland lead time / capacity storage) for optimum efficiency.</span></li><li><span>Manage requests by providing timely answers to queries, closing the loop with customers and implementing corrective actions to eliminate recurrences.</span></li><li><span>Be the contact person for any initiative or action with local authorities (customs, etc.)</span></li><li><span>Ensure compliance to internal control and audit procedures</span></li></ul><br><br><p><b>Safety:</b></p><br><br><ul><li>Collaborate with different stakeholders to make sure safety policies are up to date.</li><li><span>Training to the team members (internal and external) and to visitors on safety policies and procedures.</span><br>&nbsp;</li></ul><p><b><u>Logistics:</u></b></p><br><br><ul><li><span>Steer the business with regards to Customs, Logistics operations, Financial &nbsp;etc.&nbsp; by planning and leading weekly meetings with internal and external stakeholders 3PL, BSC Support teams, agency teams.</span></li><li><span>Steer Operations planning on a weekly basis and a daily basis to make sure the customer is provided with accurate visibility and informed of any changes proactively.</span></li><li><span>Follow up on stocks and accurate reporting for internal control</span></li><li><span>Responsible for the Logistics performance of their perimeter (log cost / ton , Cost /Turnover rate&nbsp;&nbsp; , Inventory quality and integrity … )</span></li><li><span>Lead progress plan for his / her perimeter (cost optimisation , continuous improvement … ) following lean methodology and tools , and aligned to region PESC ambitions ( SC Economic Performance )</span></li><li><span>Lead tendering process and related network studies and ensure end to end logistics budgets are under control when contract renewals or new business set up launch.</span></li><li><span>Ensure all processes deployed within the internal control work frame and compliant to the group directives</span><br>&nbsp;</li></ul><p><b><u>CSR (Customer Service Representative):</u></b></p><br><br><ul><li><span>Order Processing: Create Sales orders ensuring the correct pricing is being used and that the items setup is well done.</span></li><li><span>Work closely with the customer to assess PIPO (Phase-in Phase-out) and ensure a smooth portfolio.</span></li><li><span>Balance the volumes and planned orders with multiple customers.</span></li><li><span>Invoice processing and POD (Proof of Delivery): prepare invoices, BL, credit notes for each delivery.</span></li><li><span>Ensure the cumulative orders are aligned between customers systems and our internal systems.</span><br>&nbsp;</li></ul><p><b>BI (Data Visualization &amp; Reporting):</b></p><br><br><ul><li><span>Deploy dashboards for up-to-date data and reporting.</span></li><li><span>Ensure data accuracy through regular updates, maintenance and review with the team.</span><br>&nbsp;</li></ul><p><b><u>Customs Activities:</u></b></p><br><br><ul><li><span>Communicate the HS codes from Trade automation tool.</span></li><li><span>Control the HS codes in Trade automation and highlight any mismatch to the team.</span></li><li><span>Verify and validate all customs documentation accuracy with the Import team and make sure no errors are detected.</span></li><li><span>Collaborate with Customs authorities to make sure all their queries are answered especially related to authorized economic operator, norms and regulations, etc.</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Posted on 03/07/2026 </p><br><br> Mission <p>Dans le cadre du renforcement de sa présence à travers le Maroc, Newrest Restauration recrute un <b>Chef de secteur</b>.</p><br><br> <p>Rattaché(e) au <b>Directeur Régional</b>, votre mission principale consiste à&nbsp;<b>gérer en autonomie le portefeuille clients de votre secteur.</b></p><br><br> <p>Dans le cadre des objectifs à court et moyen terme de la direction, assurer l'optimisation des résultats des établissements et valoriser les équipes qui vous sont confiées, tout en garantissant la pérennité des contrats.</p><br><br> <p>Assurer aux clients une qualité de service constant dans le respect des termes du contrat, sécuriser le chiffre d'affaires en faisant signer à temps les bons de livraisons et garantir le recouvrement des créances.</p><br><br> <p><b>MISSIONS&nbsp;:</b></p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Premier interlocuteur du client final avec pour mission de maintenir et d'assurer la pérennité des contrats en maintenant la qualité de la prestation conformément aux exigences des clients</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vérifier la qualité de service, de la prestation et de la bonne application des procédures internes notamment celles relatives à la sécurité des aliments, sécurité au travail et environnement</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consolider l'élaboration des budgets au niveau du secteur, gérer et optimiser les résultats, en contrôlant également la trésorerie et la gestion comptable en collaboration avec chaque responsable site</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Garantir la mise en œuvre et le contrôle des politiques de l'entreprise marqué dans l'ensemble des domaines : QHSE, commercial, prestation, achats, ressources humaines, finances...</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Être l’interlocuteur entre les responsables sites et les services support au siège</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mise en place et suivi des plans d'actions</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyser l'évolution des résultats des sites en rapport avec les budgets</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Faire signer les bons de livraison clients et contrôler la facturation à temps et le dépôt des factures auprès des clients</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assurer le recouvrement à temps des créances clients</p><br><br> Profile <p>De formation initiale avec un diplôme supérieur en hôtellerie/restauration, ou gestion, vous justifiez impérativement d'une première expérience réussie en gestion multisites ainsi qu’en multisegment.</p><br><br> <p><b>COMPÉTENCES&nbsp;:</b></p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Savoir s’adapter au client et aux différents secteurs d’activités</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Avoir un esprit commercial et négociateur </p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Avoir une capacité managériale et de travail en groupe</p><br><br> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Être organisé et savoir gérer son stress&nbsp;</p><br><br> <p><b>Dans le cadre de sa politique diversité, Newrest étudie, à compétences égales, toute candidatures, dont celles de personnes en situation de handicap.</b></p><br><br> <p><b>A PROPOS DE NEWREST MAROC :</b></p><br><br> <p>Humilité, simplicité, efficience, et sens des responsabilités, telles sont les valeurs de Newrest. Fort de ses 4700 collaborateurs présents dans tout le royaume, acteur majeur du catering aérien, Newrest est le seul opérateur à intervenir sur l’ensemble des secteurs : catering aérien, restauration collective, base-vies, retail et facility management.</p><br><br> <p>https://www.newrest.eu/</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><strong>YOUR PROFILE :</strong><p>Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><br><br><p><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning &amp; Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p><br><br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning & Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p></div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Provide professional tracing and customer care services by managing shipment-related enquiries and service incidents, ensuring timely resolution and outstanding customer experience. The role focuses on service recovery, customer retention and achieving key customer service performance standards.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Manage and resolve shipment tracing requests related to delayed, undelivered, misrouted, returned, lost or damaged shipments. </li><li>Investigate customer enquiries and coordinate with relevant departments and DHL network stations to achieve timely resolution. </li><li>Deliver a high level of customer service by understanding customer needs and providing effective solutions. </li><li>Respond to customer enquiries regarding shipment status, services, pricing and customs requirements. </li><li>Handle customer complaints professionally and take appropriate actions to ensure customer satisfaction. </li><li>Escalate and coordinate service recovery actions with Operations, Sales and other support functions when required. </li><li>Support frontline activities by handling overflow calls when necessary. </li><li>Ensure compliance with customer service procedures, network tracing standards and DHL policies. </li><li>Maintain accurate records of customer interactions and case resolutions. </li><li>Identify opportunities to improve customer experience, processes and service quality, and recommend solutions. </li><li>Share relevant information with internal and external stakeholders to facilitate issue resolution and continuous improvement. </li><li>Support team collaboration and contribute positively to a customer-focused environment. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's degree, Diploma or equivalent qualification</p><p Segoe UI"; font-size: 14px;">Minimum 2 years of experience in a Customer Contact Center, Customer Service, Customer Care or Telesales environment, preferably within a service industry. </p><p Segoe UI"; font-size: 14px;">Excellent telephone and customer communication skills. </p><p Segoe UI"; font-size: 14px;">Strong conflict resolution, negotiation and interpersonal skills. </p><p Segoe UI"; font-size: 14px;">Ability to remain calm and professional under pressure while handling customer concerns. </p><p Segoe UI"; font-size: 14px;">Good organizational skills and ability to manage multiple priorities.</p><p Segoe UI"; font-size: 14px;">Fluent in <strong>French and Arabic</strong>, both spoken and written. </p><p Segoe UI"; font-size: 14px;">Knowledge of customer service systems, shipment tracking tools and operational processes is an advantage. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to investigate issues, evaluate information and identify effective solutions. </p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Manages workload efficiently and ensures customer enquiries are addressed within agreed timelines. </p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound decisions while balancing customer expectations and business requirements. </p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving customer service KPIs and delivering high-quality outcomes.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with colleagues and cross-functional teams to resolve customer issues.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer cases and follows through on commitments. </p><p Segoe UI"; font-size: 14px;">Communication: Provides clear, professional and timely communication to customers and stakeholders. </p><p Segoe UI"; font-size: 14px;">Self-Management: Maintains composure, positivity and effectiveness in demanding situations.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.</li><li>Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.</li><li>Update all shipments rejected by Customs immediately with the appropriate system status.</li><li>Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.</li><li>Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.</li><li>Perform customs inspection visits when required by customs authorities.</li><li>Ensure all required work streams are completed on time and within defined quality standards.</li><li>Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.</li><li>Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.</li><li>Hand over customs release documents and duty details to the billing team promptly.</li><li>Manage urgent and priority clearance cases and ensure timely escalation when needed.</li><li>Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.</li><li>Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.</li><li>Comply strictly with customs regulations, DHL compliance rules and security standards.</li></ul><strong>YOUR PROFILE :</strong><p>*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of <strong>French</strong>, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills.</p><br><br><p><strong>Competencies:</strong><br>Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions.<br>Planning &amp; Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines.<br>Decision Making: Makes timely, compliant and well-judged decisions, even under pressure.<br>Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards.<br>Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives.<br>Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments.<br>Self‑Management: Remains calm, focused and effective in urgent or demanding situations.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Support the successful delivery of IT programs and digital initiatives by providing project coordination, technical support, reporting and stakeholder management. The role contributes to the development, deployment and monitoring of IT solutions while ensuring effective communication, governance and compliance across Morocco &amp; Tunisia operations.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Support the coordination and deployment of IT programs and projects across the business. </li><li>Assist in the design and development of applications that support business requirements.</li><li>Support client systems integration with the DHL ecosystem through APIs and digital solutions. </li><li>Consolidate and maintain project plans, timelines, budgets and resource requirements. </li><li>Monitor project KPIs, risks, dependencies and action plans to ensure successful delivery. </li><li>Prepare materials, reports and presentations for steering committees and project governance meetings.</li><li>Act as a liaison between IT teams, business stakeholders and external partners. </li><li>Ensure clear, consistent and effective communication throughout project lifecycles. </li><li>Maintain and update project management tools such as Jira, MS Project and Planner. </li><li>Track project deliverables and escalate risks, delays or issues when necessary. </li><li>Maintain project documentation, roadmaps, reports, repositories and archives.</li><li>Ensure compliance with internal standards, governance requirements and IT processes. </li><li>Organize workshops, meetings and program governance sessions. </li><li>Monitor project budgets, expenses and vendor-related activities. </li><li>Collaborate closely with Customer Service, Operations, Sales and Marketing teams to support business transformation and service improvement initiatives. </li><li>Support adherence to Global IT policies and contribute to continuous improvement of digital services and applications. </li></ul><strong>YOUR PROFILE :</strong><p>Master’s degree in Information Technology, Business Administration or related field. </p><br><br><p>2 to 3 years of experience in Enterprise IT, including at least 1 year within a Digital Factory or similar environment. </p><br><br><p>Good understanding of project management methodologies such as Agile and Waterfall. </p><br><br><p>Experience with project management tools including Jira, MS Project, Planner or equivalent solutions.</p><br><br><p>Strong knowledge of Microsoft Power Platform and Power Apps products. </p><br><br><p>Good understanding of IT environments including applications, infrastructure and digital systems. </p><br><br><p>Good command of <strong>French</strong>, spoken and written. </p><br><br><p>Strong organizational, communication and multitasking skills. </p><br><br><p>Ability to manage priorities effectively in a dynamic and fast-paced environment. </p><br><br><p><strong>Competencies:</strong><br>Making Customers More Successful: Builds strong customer relationships and delivers high-quality solutions that meet business needs.<br>Developing Self: Demonstrates continuous learning, adaptability and commitment to professional growth.<br>Project Coordination: Effectively manages multiple activities, stakeholders and deadlines.<br>Communication: Provides clear, concise and impactful communication to technical and non-technical audiences.<br>Results Orientation: Focuses on successful delivery of projects, quality outcomes and business value.<br>Teamwork: Works collaboratively across functions and contributes positively to team success</p><br><br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Support the successful delivery of IT programs and digital initiatives by providing project coordination, technical support, reporting and stakeholder management. The role contributes to the development, deployment and monitoring of IT solutions while ensuring effective communication, governance and compliance across Morocco & Tunisia operations.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Support the coordination and deployment of IT programs and projects across the business. </li><li>Assist in the design and development of applications that support business requirements.</li><li>Support client systems integration with the DHL ecosystem through APIs and digital solutions. </li><li>Consolidate and maintain project plans, timelines, budgets and resource requirements. </li><li>Monitor project KPIs, risks, dependencies and action plans to ensure successful delivery. </li><li>Prepare materials, reports and presentations for steering committees and project governance meetings.</li><li>Act as a liaison between IT teams, business stakeholders and external partners. </li><li>Ensure clear, consistent and effective communication throughout project lifecycles. </li><li>Maintain and update project management tools such as Jira, MS Project and Planner. </li><li>Track project deliverables and escalate risks, delays or issues when necessary. </li><li>Maintain project documentation, roadmaps, reports, repositories and archives.</li><li>Ensure compliance with internal standards, governance requirements and IT processes. </li><li>Organize workshops, meetings and program governance sessions. </li><li>Monitor project budgets, expenses and vendor-related activities. </li><li>Collaborate closely with Customer Service, Operations, Sales and Marketing teams to support business transformation and service improvement initiatives. </li><li>Support adherence to Global IT policies and contribute to continuous improvement of digital services and applications. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">Master’s degree in Information Technology, Business Administration or related field. </p><p Segoe UI"; font-size: 14px;">2 to 3 years of experience in Enterprise IT, including at least 1 year within a Digital Factory or similar environment. </p><p Segoe UI"; font-size: 14px;">Good understanding of project management methodologies such as Agile and Waterfall. </p><p Segoe UI"; font-size: 14px;">Experience with project management tools including Jira, MS Project, Planner or equivalent solutions.</p><p Segoe UI"; font-size: 14px;">Strong knowledge of Microsoft Power Platform and Power Apps products. </p><p Segoe UI"; font-size: 14px;">Good understanding of IT environments including applications, infrastructure and digital systems. </p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written. </p><p Segoe UI"; font-size: 14px;">Strong organizational, communication and multitasking skills. </p><p Segoe UI"; font-size: 14px;">Ability to manage priorities effectively in a dynamic and fast-paced environment. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Making Customers More Successful: Builds strong customer relationships and delivers high-quality solutions that meet business needs.<br>Developing Self: Demonstrates continuous learning, adaptability and commitment to professional growth.<br>Project Coordination: Effectively manages multiple activities, stakeholders and deadlines.<br>Communication: Provides clear, concise and impactful communication to technical and non-technical audiences.<br>Results Orientation: Focuses on successful delivery of projects, quality outcomes and business value.<br>Teamwork: Works collaboratively across functions and contributes positively to team success</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p><u><strong>GENERAL MISSION:</strong></u></p><br><br><p>Reporting to the Recovery Department, the <strong>Head of Litigation Department</strong> is responsible for leading and managing all of the foundation's litigation actions, in relation with clients, by ensuring the management of cases transferred to litigation and the handling of disputes with clients / Guarantees. They ensure the implementation of judicial or amicable procedures aimed at recovering debts while guaranteeing compliance with current regulations. They work in close collaboration with internal teams (Amicable, Pre-litigation, Write-off) and external stakeholders (lawyers, bailiffs, courts).</p><br><br><p><br><u><strong>MAIN RESPONSIBILITIES:</strong></u></p><br><br><p><strong><em>Management of litigation cases:</em></strong></p><br><br><ul><li>Participate in the pre-litigation transfer committee with the pre-litigation team to qualify unpaid cases and validate the legal procedure to follow.</li><li>As soon as cases are transferred to litigation, lead litigation cases, whether judicial or negotiation, for amicable settlement of litigation cases, in relation with the parties concerned.</li><li>Supervise the preparation of legal files and the organization of judicial actions in collaboration with law firms or the internal team of litigation officers.</li><li>Coordinate actions with external service providers (bailiffs, lawyers, notaries, etc.).</li></ul><p><em><strong>Debt recovery:</strong></em></p><br><br><ul><li>Develop and implement effective recovery strategies to reduce the rate of unrecoverable debts (framework, exploitation of guarantees and securities, etc.)</li><li>Monitor recovery performance in litigation and identify areas for improvement.</li><li>Ensure the implementation of amicable measures to maximize recovery chances before initiating legal action.</li></ul><p><em><strong>Prevention of legal risks:</strong></em></p><br><br><ul><li>Analyze legal risks related to litigation and propose recommendations to mitigate them.</li><li>Ensure compliance with procedures and regulations in force, particularly regarding client rights and regulatory compliance.</li><li>Contribute to the continuous updating of contractual documents and internal procedures.</li></ul><p><em><strong>Management of relationships with partners:</strong></em></p><br><br><ul><li>Collaborate with internal teams (Amicable, write-off, treasury, etc.) to ensure consistent handling of outstanding cases.</li><li>Monitor relationships with external partners, particularly law firms, to ensure the efficiency and speed of litigation procedures.</li><li>Manage invoicing for external recovery partners.</li></ul><p><em><strong>Reporting and monitoring:</strong></em></p><br><br><ul><li>Establish dashboards for monitoring the evolution of the litigation case portfolio and recovery performance.</li><li>Provide regular reporting to management on the status of cases, identified risks, and results obtained.</li><li>Propose corrective actions and continuous improvements in the handling of litigation cases.</li></ul> <br> Required profile : <p><u><strong>EDUCATION:</strong></u></p><br><br><ul><li>Master's degree in business law, litigation law, banking law, or equivalent.</li><li>A specialization in risk management or financial law would be an additional asset.</li></ul><p><u><strong>EXPERIENCE:</strong></u></p><br><br><ul><li>5 years of experience in a similar role, ideally in the financial, banking, or microfinance sector.</li><li>Proven experience in managing complex litigation, particularly in debt recovery and judicial cases.</li><li>Experience in supervising legal or recovery teams.</li></ul><p><u><strong>SKILLS:</strong></u></p><br><br><p><strong><em>Technical skills:</em></strong></p><br><br><ul><li>Solid knowledge of commercial law, contract law, banking law, and judicial procedures.</li><li>Mastery of amicable and judicial recovery techniques.</li><li>Good understanding of current regulations in the microfinance sector and legal obligations related to litigation.</li><li>Ability to prepare and manage litigation files while ensuring compliance with deadlines and legal procedures.</li><li>Negotiation skills for amicable settlements.</li><li>Good command of computer tools (Word, Excel, etc.)</li></ul><p><strong><em>Behavioral skills:</em></strong></p><br><br><br><ul><li>Leadership and ability to manage and motivate a team of litigation officers</li><li>Rigor, method, and organizational skills to manage multiple cases simultaneously while respecting priorities.</li><li>Analytical and synthesis skills to quickly identify legal risks and propose appropriate solutions.</li><li>Excellent communication and argumentation skills for negotiating with internal and external stakeholders.</li><li>Stress resistance and ability to work under pressure or in conflict situations.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br><p>Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.</p><br><br><p>At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.</p><br><br><p>Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!</p><br><br><br><p>We are seeking an experienced <b>Shift </b><b>IT/OT Engineer</b> with e<span>xperience according to industry-standard ITSM practices. Excellent communication skills with the ability to translate between technical and user language. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Hands-on experience with IT and OT infrastructure hardware devices. Familiarity with terminal operational constraints and local regulatory requirements. In-depth knowledge of end-user software and devices. Ability to work effectively in a fast-paced and dynamic environment.</span></p><br><br><br><p><span><b>Key Responsibilities:</b></span></p><br><br><ul><li><span>Proactively monitor the Terminal Technology Platform to predict and prevent incidents. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local IT infrastructure services and assets, including datacenter racks, cabling, network, and server equipment. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local OT infrastructure services and assets, including Access Control, CCTV/OCR equipment, radio equipment, VMTs, Assets Sub-Systems, and backbone network infrastructure. </span></li><li><span>Support the regional IT service delivery team with onsite IT/OT support for incident and change management when required. </span></li><li><span>Install and replace end-user and IT/OT infrastructure hardware devices. </span></li><li><span>Resolve incidents within agreed service levels and participate in regional Change Advisory Board (CAB) meetings. </span></li><li><span>Provide end-user support services according to agreed service level agreements. </span></li><li><span>Collaborate with local IT/OT Engineers from Level 2 and the regional IT service delivery team to support and maintain local IT/OT infrastructure. </span></li><li><span>Ensure proper Change and Incident processes associated with local IT/OT assets within warranty and vendor support. </span></li><li><span>Contribute to local IT initiatives in the terminals, as well as the implementation of new technology and infrastructure to support terminal operations. </span></li><li><span>Stay informed about terminal operational constraints, local regulatory requirements, and industry-standard ITSM practices. </span></li><li><span>Demonstrate in-depth knowledge of end-user software and devices, as well as local IT and OT infrastructure components.</span></li></ul><br><p><span>What are we looking for: </span></p><br><br><ul><li><span>In depth knowledge of end-user software and devices</span></li><li><span>In depth knowledge of local IT and OT infrastructure components</span></li><li><span>Experienced at working according to industry standard ITSM practices</span></li><li><span>Communicative – able to translate between technical and user language</span></li><li><span>Problem solving skills</span></li></ul><p><span>#LI-SS1&nbsp;</span></p><br><br><p><span>#LI-POST</span></p><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>.&nbsp;</span></span></span></p><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p><span>You drive revenue growth beyond the core and current customers. You are responsible of identifying potential customers/channels, initiating relationship and working the whole process of integrating them into Mondelez business.</span></p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Research and identify potential customers using various prospecting tools, databases, and market intelligence to build targeted prospect lists</li><li>Generate new business opportunities for the company (Away from home channels, new customers…)</li><li>Integrate these customers in the current RTM</li><li>Develop the right RTM for the new channels/customers</li><li>Manage winning customer business relationships that facilitate “best in industry” execution of our categories.</li><li>Work closely with key stakeholders including category, activation team, sales capability and customer finance</li><li>Fully understand category and insights knowledge, to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.</li><li>Create and manage the annual business plan to deliver agreed KPI’s and targets and provide reporting as required, in line with the joint business plan.</li><li>Optimize resources to deliver the best profitability in your operations.</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Customer management roles</li><li>Growing revenue and market share</li><li>Delivering results and problem solving</li><li>Negotiating and influencing decisions</li><li>Multiple customers strategies, structure and business practices</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><ul><li>Project management is critical for this role, working in multifunctional teams is critical to conclude new deals and penetrate new channels</li><li>Manage day to day operations to drive executional excellence, deliver operational KPIs, share gain and financial targets</li><li>Develop monthly scorecards to review with customers and track KPIs</li><li>Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.</li></ul><p><b><span>What you need to know about this position:</span></b></p><br><ul><li>Leadership skills are critical to succeed in this role, resilience is essential</li><li>Discipline and ownership are key components to build sustainable partnership internally and externally</li><li>Accountability is highly needed to deliver on agreed KPIs</li></ul><p><b><span>What extra ingredients you will bring:</span></b></p><br><ul><li>Ability to define a clear vision and strategy and transformational leadership to drive change</li><li>Customer facing experience in FMCG</li><li>Strong communication skills, influencing, negotiation and executive presence</li></ul><p><b><span>Education / Certifications:</span></b></p><br><ul><li>Master/Bachelor’s degree in business administration or a related field.</li><li>MBA or advanced degree is a plus</li></ul><p><b><span>Job specific requirements:</span></b></p><br><ul><li>Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.</li><li>Experience in confectionery or food industry is highly desirable.</li></ul><p><b><span>Travel requirements:</span></b></p><br><ul><li>Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level. Mobility is required.</li></ul>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularAccount ManagementSales </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br><p>At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be a part of our journey.</p><br><br><p><br><b>What We Can Offer</b></p><br><br><p><br>At APM Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement means every team member has the opportunity to develop their skills and advance their careers by continuously refining how we work. Experience a diverse, multinational workplace where your operational insights directly influence how we work.</p><br><br><p><br>• Work with operational data that directly supports terminal performance and daily decision-making.<br>• Develop expertise in terminal systems, reporting processes, and data management practices.<br>• Collaborate with colleagues across multiple functions to support operational excellence.<br>• Contribute to a culture focused on accuracy, continuous improvement, and consistent operational performance.</p><br><br><p><br><b>Data Clerk</b></p><br><br><p><br>We are looking for a detail-oriented Data Clerk to support the accuracy, integrity, and reporting of operational data within our Terminal Operating System (TOS). In this role, you will play an important part in ensuring that terminal activity data is maintained accurately and reported consistently to support daily operations.</p><br><br><p><br>You will work closely with managers and operational teams, providing reliable information and reporting that helps support planning, monitoring, and decision-making. This position is well suited to someone who enjoys working with data, has strong attention to detail, and takes pride in delivering accurate and timely information.</p><br><br><p><br>As a Data Clerk, you will be responsible for maintaining high standards of data quality while supporting reporting requirements across the terminal. You will also collaborate with other teams, helping to ensure that data is available, understood, and utilised effectively across the organisation.</p><br><br><p><br><b>Key Responsibilities</b></p><br><br><p><br>•Verify and maintain the accuracy of terminal activity data within the Terminal Operating System (TOS).<br>•Monitor data quality and identify discrepancies to ensure accurate operational records.<br>•Generate daily, weekly, and monthly tracking reports.<br>•Prepare operational move summaries and other routine reporting outputs.<br>•Provide data support and assistance to teams across the terminal.<br>•Deliver timely data updates and reporting information to managers and departments.<br>•Support informed decision-making by maintaining reliable and accurate data records.</p><br><br><p><br><b>What We Are Looking For</b></p><br><br><p><br>•Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset, curious about how work gets done and motivated to make meaningful, sustainable improvements over time.<br>•Bachelor’s or Master’s degree in Statistics, Computer Science, Data Science, or a related field.<br>•Proficiency in Microsoft Office applications, particularly Excel and Power BI.<br>•Basic database knowledge is advantageous.<br>•Familiarity with Terminal Operating Systems (TOS) or similar port management software is an advantage.<br>•Strong attention to detail with a clear commitment to maintaining data accuracy.<br>•Excellent organisational and time management skills, with the ability to prioritise tasks effectively.<br>•Collaborative and team-oriented approach to work.<br>•Strong communication skills and confidence in asking questions, highlighting issues, and sharing information proactively.</p><br><br><p><br>Success in this role will come from your ability to manage data with accuracy, maintain attention to detail in a fast-paced operational environment, and build effective working relationships across different teams. If you are analytical, organised, and motivated by producing high-quality information that supports operational performance, we would like to hear from you.</p><br><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>.&nbsp;</span></span></span></p><br><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA<br>Location: Casablanca<br>Full-time</p><p><strong>POSITION SUMMARY</strong></p><p>Lead the end-to-end Supply Chain operations across the North West Africa Cluster to deliver both top-line growth and bottom-line performance targets by ensuring efficient, seamless, and resilient operations. The role is responsible for driving operational excellence across planning, procurement, manufacturing, logistics, customer service, and distribution while ensuring alignment with cluster business objectives and global Supply Chain priorities. As a key member of the Cluster Management Committee (MANCOM), the Supply Chain Cluster Head collaborates closely with Cluster leadership teams and Head Office functional leaders to translate business strategy into operational execution, identify productivity opportunities, and drive continuous improvement initiatives across the value chain.</p><p>The position also requires strong external stakeholder management, partnering with customers, contract manufacturers, logistics service providers, and other strategic partners to enhance service levels, optimize costs, improve operational efficiency, and support sustainable business growth.</p><p>In partnership with the Head Office Supply Chain leadership team, the role is accountable for building organizational capability across the cluster by coaching, mentoring, and developing Supply Chain talent, strengthening succession pipelines, and fostering a high-performance culture.</p><p><strong>A DAY IN THE LIFE</strong></p><p>He/She will be responsible for driving the cascaded MENA SC strategy and orchestrating the consolidated tactical and operational activities in conjunction with the cluster agenda, along with the Cluster MANCOM, to deliver top- and bottom-line targets.</p><p>As a member of the MENA Supply Chain Leadership Team, he/she will strongly support the establishment of key functional priorities in line with business objectives and customize and cascade these down to the cluster.</p><p>He/She will also have responsibility for building SC capability within the SC community across MENA, coaching and developing talent, and contributing to succession planning along with the Function Head from the SCLT.</p><p>As a senior MANCOM and SCLT member, the role will also drive the Caring Leadership agenda for Safety &amp; Health for people across the cluster geographical scope as well as across MENA.</p><p>Responsible for running a smooth and efficient operation, driving a customer-centric mindset within the cluster across all SC E2E functions (CFSC, VMI, CMI, Logistics, Import-Export (except UAE), Clearance, and Co-Man support), and ensuring best-in-class customer service.</p><p>Drive the reduction of TDC and Cost of Distribution (Logistics Call to Arms) by launching new initiatives across the cluster in warehousing, importation, and secondary network distribution.</p><p>Lead, develop, and accelerate Supply Chain customer focus, increasing collaboration opportunities and customer perception to become the leader in the industry.</p><p>Support Technical and Procurement in identifying and developing local sourcing opportunities.</p><p>Contribute to Procurement and DSP by providing inputs on stock cover policy and availability risk mitigation.</p><p>He/She is a key decision-maker and approver of exceptions to agreed stock cover levels at trade. He/She has full responsibility for Finished Goods inventory and stock cover versus target at Nestl , as well as full responsibility for ensuring freshness and reducing bad goods risks.</p><p><strong>WHAT WILL MAKE YOU SUCCESSFUL</strong></p><p>Bachelor's degree in Engineering, Supply Chain, Business Administration, Operations Management, or a related field. Master's degree is an advantage.</p><p>12 15+ years of progressive Supply Chain experience, including leadership roles within FMCG, Consumer Goods, Manufacturing, or related industries.</p><p>Proven experience leading multi-functional and multi-country Supply Chain operations.</p><p>Strong customer focus with the ability to build effective internal and external partnerships.</p><p>Strong stakeholder management, influencing, and communication skills, with the ability to operate effectively at executive level.</p><p>Strong business acumen with demonstrated ability to balance service, cost, inventory, and growth objectives</p><p>Strong leadership and problem-solving skills with the ability to interpret data and make informed decisions.</p><p>Must have excellent communication skills (credible influencing &amp; persuasion)</p><p>Detail-oriented with a focus on accuracy and quality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Engineering, Supply Chain, Business Administration, Operations Management, or a related field. Master's degree is an advantage.</p><p>12 15+ years of progressive Supply Chain experience, including leadership roles within FMCG, Consumer Goods, Manufacturing, or related industries.</p><p>Proven experience leading multi-functional and multi-country Supply Chain operations.</p><p>Strong customer focus with the ability to build effective internal and external partnerships.</p><p>Strong stakeholder management, influencing, and communication skills, with the ability to operate effectively at executive level.</p><p>Strong business acumen with demonstrated ability to balance service, cost, inventory, and growth objectives</p><p>Strong leadership and problem-solving skills with the ability to interpret data and make informed decisions.</p><p>Must have excellent communication skills (credible influencing &amp; persuasion)</p><p>Detail-oriented with a focus on accuracy and quality.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Le Responsable des Études Design est garant de la qualité architecturale et technique des projets d'aménagement tertiaire et d'architecture.<br> Il pilote les études de conception depuis l'expression du besoin jusqu'à la remise des dossiers d'exécution.<br> Il encadre les équipes de conception, coordonne les différents intervenants et veille à la production de livrables conformes aux exigences des clients, aux normes techniques et aux objectifs de délais et de rentabilité.<br> Il est le référent Design de l'entreprise et contribue activement au développement de solutions innovantes, fonctionnelles et esthétiques.<br> Principales responsabilitésConception architecturale Concevoir des projets d'aménagement tertiaire (bureaux, espaces collaboratifs, commerces, showrooms, sièges sociaux, etc.<br>). Élaborer les concepts architecturaux et d'aménagement intérieur.<br> Traduire les besoins des clients en solutions fonctionnelles, esthétiques et innovantes.<br> Assurer le respect de l'identité visuelle et des standards de qualité de l'entreprise.<br> Pilotage des études Piloter l'ensemble des phases de conception : Relevés et analyse des sites Programmation Concept Design APS APD Dossier de consultation des entreprises (DCE) Dossiers d'exécution (EXE) DOE (si applicable) Garantir la cohérence technique et architecturale de chaque projet.<br> Production des livrables Superviser et valider la production de l'ensemble des livrables : Plans d'aménagement Space Planning Zoning Plans techniques Plans de plafonds Plans de sols Plans de mobilier Détails d'exécution Carnets de détails Moodboards Material Boards Sélections des matériaux Plans d'éclairage Plans de signalétique Perspectives 3D Rendus photoréalistes Présentations clients Cahiers de prescriptions techniques Estimations budgétaires des aménagements Coordination des études Coordonner les différents intervenants : Architectes Designers d'intérieur Dessinateurs BIM Modelers BET Structure BET Fluides (CVC, Électricité, Plomberie) Économistes Acousticiens Bureaux de contrôle Entreprises partenaires Veiller à la bonne intégration des contraintes techniques dans les projets.<br> Relation client Participer aux réunions de lancement.<br> Comprendre les besoins du client.<br> Présenter les concepts et les propositions d'aménagement.<br> Conseiller les clients dans leurs choix techniques et esthétiques.<br> Intégrer les remarques tout au long du projet.<br> Innovation et développement Assurer une veille sur les nouvelles tendances du Workplace Design.<br> Développer des solutions innovantes en matière d'espaces de travail.<br> Participer à l'amélioration des standards internes de conception.<br> Contribuer aux réponses aux appels d'offres.<br> Profil recherchéFormation Diplôme d'État d'Architecte Une spécialisation en architecture d'intérieur ou design est un atout.<br> Expérience Minimum 10 ans d'expérience.<br> Expérience confirmée dans l'aménagement tertiaire.<br> Expérience en architecture intérieure.<br> Expérience dans le pilotage de projets de conception.<br> Expérience en management d'équipe.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Senior Regulatory Associate, Regulatory Affairs, Strategic Global Labeling- Operations assists with creation and maintenance in prescription drug, over the counter (OTC), cosmetic and/or device product labeling in Regulatory Information Management and global labeling systems to meet regulatory requirements. Actively contributes to the development and implementation of product labeling for marketed products and for monitoring the labeling activity in the RIM system for products and ensuring the completeness and accuracy of RIM data. Works with Strategic Global Labeling and submission teams to provide appropriate guidance for managing the lifecycle of product submissions, applications and authorizations in the RIM system, as described in functional area procedures; and is responsible for managing product drug listings (US SPL and CA SPM) and products in development. Serves as regulatory labeling operations representative on relevant project teams. Independently performs job tasks and interfaces with cross-functional groups as needed.&nbsp;</p><br><p>Responsibilities:&nbsp;</p><br><p>•Assists with creating ores and maintaining product labeling in the RIM global labeling systems including redlined, proposed and cumulative labeling documents.&nbsp;</p><br><p>•Represents Strategic Global Labeling- Operations in cross-functional meetings regarding business processes and implementation of RIMGLS system updates.&nbsp;</p><br><p>•Demonstrates ability to use electronic-based applications and systems, such as MSOffice, DocX Tool, Label/Regulatory Intelligence platforms, eDMS, data analytics tool(s), etc., for completing daily tasks&nbsp;</p><br><p>•Responsible (with manager’s oversight as needed) for educating internal customers on Regulatory information issues including commercial, public affairs, clinical development, legal, quality and others who contribute to RIM.&nbsp;</p><br><p>• Demonstrates ability to apply knowledge in a regulated environment, and functions independently in decision making for routine issues, while completing labeling inquiries from cross-functional areas, often under tight timelines.&nbsp;</p><br><p>•Provides SME support on labeling systems and processes. Troubleshoots errors and system performance issues related to the RIM systemGLS. Coordinates with Program Support and IT to identify and resolve GLS RIMsystem issues.&nbsp;</p><br><p>•Consistently exercises good judgment in the application of policies and regulations. Works well with other individuals and departments in solving problems.&nbsp;</p><br><p>•Prepares routine communications for functional area and senior leadership as requested, including core labeling information dissemination. </p><br><p>•Executes business processes for product information management within RIM system, labeling document reviews (format and content) and for US drug listings and CA XML-PM tasks.&nbsp;</p><br><p>•May informally manage the work of other department members. Assists in training of new personnel and in the development of department processes/policies.&nbsp;</p><br><br>Qualifications<br><br><p>Required:</p><br><ul><li>Education: Bachelor’s degree in (pharmacy, biology, chemistry, medical technology pharmacology) related life sciences, or Associate’s degree and 8 years related experience&nbsp;</li><li>Required Experience: 3+ years in regulatory affairs, R&amp;D or related area.&nbsp;</li><li>Experience working in a complex global matrix environment with diverse team members.&nbsp;Strong communication skills, both oral and written, and strong attention to detail, with problem-solving skills&nbsp;</li><li>Preferred Experience: Experience working with electronic regulatory submissions, software tools, and data standards, prior experience in a regulatory affairs strategy role preferred.&nbsp;</li><li>Note: Higher education may compensate for years of experience&nbsp;</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br> <p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br> <p>At CEVA Logistics, we&nbsp;Rise in&nbsp;Motion. &nbsp;Your career is always on the move,&nbsp;growing&nbsp;as fast and as far as your ambition takes you. Join a global team of&nbsp;nearly 200&nbsp;nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.&nbsp;It’s&nbsp;a journey on which you rise.&nbsp;</p><br><p><strong><span>VOTRE RÔLE</span></strong></p><br> <p><span>En tant que Responsable Crédit et Recouvrement, vous pilotez la politique de crédit et les activités de recouvrement afin de maîtriser le risque client, sécuriser les encours et optimiser le cash-flow de l’entreprise. Vous supervisez l’évaluation de la solvabilité des clients, le suivi des créances, la gestion des litiges et des contentieux, ainsi que le reporting associé.</span></p><br> <p><span>Vous travaillez en étroite collaboration avec les équipes commerciales, opérationnelles et financières afin de garantir le respect de la politique crédit du Groupe et d’améliorer la performance financière de l’entreprise. Vous assurez également le management, le développement et la montée en compétence de l’équipe Crédit et Recouvrement.</span></p><br> <p><strong><span>CE QUE VOUS ALLEZ FAIRE</span></strong></p><br> <ol> <li><span>Superviser les ouvertures de comptes clients et veiller à la mise à jour des données relatives à ces clients dans le système, en concertation avec les Managers Produits et Fonctions ainsi que le Country Manager.</span></li> <li><span>Piloter le blocage et le déblocage des comptes clients dans le système d'information conformément à la politique crédit du Groupe CEVA.</span></li> <li><span>Superviser et coordonner les actions de relance clients (relevés de comptes, relances téléphoniques, courriers de relance, visites clients, etc.).</span></li> <li><span>Coordonner avec les différentes parties prenantes (Managers Produits et Fonctions, Responsables Administratifs, équipe commerciale, responsable d’exploitation, agent de remise documentaire, etc.) le suivi des comptes en souffrance et les actions de recouvrement associées.</span></li> <li><span>Établir et présenter trimestriellement la liste des créances irrécouvrables aux Managers Produits et Fonctions et au Country Manager afin de statuer sur les actions contentieuses à engager.</span></li> <li><span>Superviser l’ouverture et le suivi des dossiers de litiges.</span></li> <li><span>Veiller à la mise à jour régulière de la balance âgée commentée et coordonner les actions de recouvrement à entreprendre avec les Managers Produits et Fonctions ainsi que l’équipe commerciale.</span></li> <li><span>Élaborer et communiquer les reportings mensuels de recouvrement aux responsables d’agences, au responsable commercial et à la Direction Générale.</span></li> <li><span>Veiller à la transmission complète et dans les délais des dossiers de facturation aux clients.</span></li> <li><span>Participer et contribuer à l’étude de solvabilité des clients avant la mise en place des contrats commerciaux.</span></li> <li><span>S’assurer, en coordination avec l’équipe comptable, que les encaissements sont correctement et rapidement lettrés avec les factures concernées.</span></li> <li><span>Contribuer activement aux travaux de comptabilité clients, notamment la revue du lettrage et le calcul des provisions pour dépréciation des créances.</span></li> <li><span>Veiller au respect des normes de qualité en vigueur et alerter en cas de détection d’une situation à risque.</span></li> <li><span>Garantir l’application des procédures HSE (Hygiène, Sécurité, Environnement) en vigueur au sein de l’entreprise.</span></li> <li><span>Assurer le signalement et le suivi des anomalies, incidents et situations à risque auprès des parties concernées.</span></li> <li><span>Veiller à la mise en œuvre et au respect des règles HSE par l’ensemble des collaborateurs de l’équipe.</span></li> <li><span>Superviser le suivi des incidents et collaborer avec le service HSE à la mise en place des actions correctives et préventives nécessaires.</span></li> <li><span>Manager l’équipe Crédit et Recouvrement, en assurant le recrutement, la formation, le développement des compétences, la motivation et l’évaluation des performances.</span></li> <li><span>Réaliser toute autre mission confiée par la hiérarchie dans le cadre de ses responsabilités.</span></li> </ol> <p><strong><span>CE QUE NOUS CHERCHONS</span></strong></p><br> <ul> <li><span>Master en Finance, Comptabilité, Gestion, Administration des Affaires ou discipline équivalente.</span></li> <li><span>Minimum 8 ans d’expérience en crédit management et recouvrement.</span></li> <li><span>Expérience confirmée dans les secteurs du transport, de la logistique.</span></li> <li><span>Expérience au sein d’un environnement multinational fortement souhaitée.</span></li> <li><span>Expérience réussie en management et développement d’équipes.</span></li> <li><span>Maîtrise des dispositions légales et réglementaires relatives au crédit, au recouvrement amiable et judiciaire ainsi qu'à la gestion des contentieux.</span></li> <li><span>Très bonne maîtrise d’Excel, des outils de reporting et des systèmes ERP, notamment SAP et JD Edwards / Oracle.</span></li> <li><span>Langues : Maîtrise courante du français, de l'anglais et de l'arabe, à l'écrit comme à l'oral.</span></li> <li><span>Leadership et management d’équipe.</span></li> <li><span>Communication et négociation.</span></li> <li><span>Analyse et résolution de problèmes.</span></li> <li><span>Orientation résultats et gestion des priorités.</span></li> <li><span>Rigueur, autonomie et proactivité.</span></li> </ul> <p><strong><span>CE QUE CEVA VOUS OFFRE</span></strong></p><br> <p><span>Un environnement de travail stimulant au sein d'une entreprise internationale de logistique reconnue.</span></p><br> <p><span>Des opportunités d'évolution professionnelle et de développement des compétences dans un secteur en constante évolution.</span></p><br> <p><span>Un cadre de travail inclusif et respectueux de la diversité, favorisant la collaboration entre talents aux profils variés.</span></p><br> <p><strong><span>À PROPOS DE DEMAIN</span></strong></p><br> <p><span>Nous valorisons votre développement professionnel et personnel. C'est pourquoi nous partageons de nombreuses opportunités de carrière pour que vous puissiez vous épanouir au sein de CEVA. Rejoignez CEVA pour une carrière ambitieuse. </span></p><br> <p>Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).</p><br> <p>Please note: &nbsp;Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p><br> </div>