Property consultant Jobs - Rabat Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute un Chef de Projet Marketing Stratégique Senior</span></b><br></p><br><p><span>Dans le cadre d'un programme stratégique de transformation et de déploiement international pour le compte d'un acteur majeur du secteur bancaire, nous recherchons un </span><b><span>Chef de Projet Marketing Stratégique Senior</span></b><span> pour piloter le lancement d'une offre innovante dans plusieurs filiales en Afrique.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Piloter la feuille de route métier en cohérence avec la roadmap Produit et IT.</span><br></p><br><p><span>Coordonner les chantiers métiers, opérationnels, réglementaires, commerciaux et organisationnels afin de sécuriser le Go-to-Market.</span><br></p><br><p><span>Mettre en place le dispositif de pilotage, préparer les instances de gouvernance et assurer le suivi des décisions.</span><br></p><br><p><span>Identifier les risques, blocages et contraintes réglementaires, puis définir les plans de mitigation adaptés.</span><br></p><br><p><span>Suivre les prérequis de lancement de la première filiale et piloter les critères de Go/No-Go.</span><br></p><br><p><span>Concevoir et structurer le kit de déploiement multi-filiales (standards, référentiels, parcours, processus et bonnes pratiques) afin d'accompagner la réplication du modèle dans les autres pays.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Bac+5 en Ãcole de Commerce, d'Ingénieur ou Université.</span><br></p><br><p><span>Plus de </span><b><span>8 ans d'expérience</span></b><span> en stratégie, transformation bancaire, conseil ou gestion de programmes.</span><br></p><br><p><span>Solide expérience en pilotage de projets stratégiques, Go-to-Market et transformation.</span><br></p><br><p><span>Bonne connaissance de l'environnement bancaire, des paiements digitaux, des fintechs et du Digital Banking.</span><br></p><br><p><span>Expérience ou connaissance du contexte africain (UEMOA, CEMAC et Afrique du Nord).</span><br></p><br><p><span>Excellentes capacités d'analyse, de communication, de coordination transverse et de production de livrables Ã&nbsp; forte valeur ajoutée.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The FTTH project manager oversees the implementation of fiber optic network deployment. They provide expertise in network design, organize, plan, and coordinate all work in line with set objectives and while respecting safety rules and current standards.</p><br><br><p><strong>Main missions:</strong></p><br><br><ul><li>Analyze the structure of an existing network to validate the deployment project</li><li>Develop the plan that defines the activities of the entire project team and the precise framework in which they are carried out (budget, deadlines, content, quality...)</li><li>Coordinate operations carried out by various stakeholders and assess project progress by making adjustments if necessary</li><li>Ensure the quality of the final product</li></ul> <br> <br> Required profile : <p>Bachelor's or Master's degree from an Engineering school, specializing in networks and Telecom.</p><br><br><p>1 to 4 years of experience in the FTTH field.</p><br><br><p><strong>Technical skills:</strong></p><br><br><ul><li>Very good knowledge of FTTH technology</li><li>Excellent command of project management concepts and tools</li><li>Very good knowledge of FTTH, ADSL, Radio, Mobile technologies</li><li>Experience with Huawei and Ericsson equipment.</li></ul><p><strong>Behavioral skills</strong></p><br><br><ul><li>Good interpersonal skills to lead and manage a team</li><li>Ability to argue convincingly</li><li>Ability to anticipate and be reactive to make choices and decisions</li><li>Creative, inventive, and rigorous</li><li>Excellent written and oral communication skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>Your mission will be to manage fiber orders across the entire metropolitan area and overseas territories!</p><br><br><p>By acting on the production chain, by taking charge of:<br>IT issues within your scope of activity<br>Multichannel requests within your responsibility<br>• You ensure proactive handling of customer orders through real-time management of customer and IT blocking issues.<br>• You contribute to a positive customer experience by respecting production deadlines.<br>• You inform customers of any changes in delivery conditions.<br>• You actively participate in improving internal and cross-functional processes to offer our customers a quality experience and a different relationship.<br>&nbsp;</p><br><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute un Business Analyst Senior – Stratégie, Go-to-Market &amp; Operating Model</span></b><br></p><br><p><span>Dans le cadre d'un programme stratégique de déploiement au sein de plusieurs filiales en Afrique, nous recherchons un </span><b><span>Business Analyst Senior</span></b><span> disposant d'une solide expérience en </span><b><span>stratégie, transformation bancaire, marketing stratégique et Go-to-Market</span></b><span>.</span><br></p><br><b><span>Vos principales missions :</span></b><br><br><span>Réaliser des analyses de marché, benchmarks concurrentiels et veilles réglementaires.</span><br><br><span>Identifier les segments clients prioritaires, leurs besoins, comportements et cas d'usage.</span><br><br><span>Contribuer Ã&nbsp; la définition de la proposition de valeur, de l'offre, du pricing et de la stratégie Go-to-Market.</span><br><br><span>Formaliser les parcours clients, les processus opérationnels et le Target Operating Model.</span><br><br><span>Documenter les prérequis métiers, réglementaires et opérationnels nécessaires au lancement.</span><br><br><span>Participer Ã&nbsp; l'élaboration du Business Plan et aux analyses d'aide Ã&nbsp; la décision.</span><br><br><span>Produire les livrables métier et contribuer au kit de déploiement multi-filiales.</span><br><br><span>Accompagner les arbitrages stratégiques et la préparation des filiales au lancement.</span><br><br><b><span>Profil recherché :</span></b><br><br><span>Bac+5 (Ãcole d'Ingénieur, Ãcole de Commerce ou Université).</span><br><br><span>Plus de 8 ans d'expérience en stratégie, conseil, transformation bancaire ou paiements.</span><br><br><span>Excellente connaissance de l'environnement bancaire, du marketing stratégique et des logiques Go-to-Market.</span><br><br><span>Bonne maîtrise de l'écosystème Fintech, Paiements Digitaux et Banque Digitale.</span><br><br><span>Expérience des analyses de marché, Business Plans, modèles opérationnels et plans de lancement.</span><br><br><span>Bonne connaissance du contexte africain (UEMOA, CEMAC et Afrique du Nord).</span><br><br><span>Excellentes capacités d'analyse, de synthèse, de communication et de rédaction.</span><br><br><span>Expérience en gestion de projet Agile.</span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC recrute un Architecte Cyber Sécurité Senior</span></b><br></p><br><p><span>Dans le cadre d'une mission stratégique pour le compte de l'un de nos clients du secteur bancaire, </span><b><span>GEC – Global Experts Consulting</span></b><span> recherche un </span><b><span>Architecte Cyber Sécurité Senior</span></b><span> pour accompagner la sécurisation des architectures du Système d'Information et contribuer aux grands projets de transformation digitale.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Concevoir et faire évoluer les architectures de sécurité des applications, infrastructures et environnements Cloud.</span><br></p><br><p><span>Accompagner les projets stratégiques (Cloud, APIs, DevSecOps, Infrastructure as Code, refonte SI…) en intégrant les principes de </span><b><span>Security by Design</span></b><span>.</span><br></p><br><p><span>Réaliser des analyses de risques (EBIOS RM, ISO 27005) et définir les mesures de sécurité adaptées.</span><br></p><br><p><span>Décliner les politiques et standards de cybersécurité en procédures opérationnelles.</span><br></p><br><p><span>Collaborer avec les équipes Architecture, Cloud, Data, Infrastructure et Métiers afin de garantir des solutions sécurisées dès leur conception.</span><br></p><br><p><span>Valider les choix technologiques, assurer la conformité des architectures et produire la documentation de sécurité.</span><br></p><br><p><span>Effectuer une veille permanente sur les normes, réglementations et menaces en cybersécurité.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Bac+5 en informatique ou école d'ingénieur.</span><br></p><br><p><span>Minimum </span><b><span>10 ans d'expérience</span></b><span> en cybersécurité, idéalement dans le secteur bancaire ou au sein de grandes organisations.</span><br></p><br><p><span>Solide maîtrise des architectures applicatives, Cloud, API, microservices et infrastructures.</span><br></p><br><p><span>Expertise sur IAM, PKI, chiffrement, SIEM, DevSecOps, Docker, Kubernetes et CI/CD.</span><br></p><br><p><span>Excellente connaissance des référentiels </span><b><span>ISO 27001, NIST, OWASP, DNSSI</span></b><span>, ainsi que des méthodes d'analyse de risques.</span><br></p><br><p><span>Des certifications telles que </span><b><span>CISSP, CISM, CEH, CCSP, ISO 27001 Lead Implementer/Auditor ou TOGAF</span></b><span> constituent un véritable atout.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ELOAN</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and the achievement of measurable objectives are key drivers. This dynamic is almost equally complemented by a <strong>collaborative culture</strong>, emphasizing people, trust and empowerment, supported by close and supportive management. A solid <strong>organizational dimension</strong> structures the overall environment, ensuring process rigor, reliability and operational efficiency. <strong>Innovation</strong>, however, plays a very limited role and remains marginal within the company’s overall culture. </p><br><br> <br> Job : <p><strong>Your missions</strong></p><br><br><p>As an intermediary between clients and our banking partners, you will be responsible for:</p><br><br><ol><li>Prospecting and assisting clients with their credit consolidation requests</li><li>Identifying needs and analyzing clients' financial situations</li><li>Carrying out personalized financing simulations</li><li>Preparing applications and ensuring their follow-up until the funds are released</li><li>Negotiating the best terms with our partner banks</li><li>Providing quality commercial follow-up to build customer loyalty</li><li>Following up with clients to optimize returns and conversions</li><li>Achieving and exceeding set commercial objectives</li></ol> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><br><ol><li>Bachelor's to Master's degree in commerce, finance, economics, or equivalent</li><li>Excellent command of French, both spoken and written</li><li>Good interpersonal skills and enjoyment of customer contact, especially by phone</li><li>Challenging spirit and strong motivation to achieve commercial objectives</li><li>Dynamic, rigorous, responsive, and attentive</li><li>A first experience in customer relations, telesales, banking, insurance, or call center is highly appreciated</li></ol><p><br><strong>What we offer</strong></p><br><br><br><ol><li>Net fixed salary: 5,000 DH</li><li>Unlimited bonuses potentially reaching 30,000 DH and more</li><li>Complete certified training (IOBSP) to quickly develop your skills</li><li>Fixed hours and sedentary position for a better work-life balance</li><li>Aid Sghir and Aid Kbir bonuses (for non-working days)</li><li>Health insurance covered 100% by the employer</li><li>CIMR (Moroccan Interprofessional Retirement Fund)</li><li>Possibility of salary advance</li><li>Agreements and benefits with banks, hotels, gyms, opticians, doctors, and hospitals</li><li>Real opportunities for career advancement within the company</li></ol> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p><u><strong>Roles and responsibilities:</strong></u></p><br><br><p><br>- Analyze business needs related to purchasing and inventory management;<br>- Write functional specifications;<br>- Configure the SD/MM module in SAP;<br>- Provide user support and training;<br>- Participate in testing and acceptance phases.</p><br><br> <br> <br> Required profile : <p><u><strong>Qualities required to succeed in this role:</strong></u></p><br><br><p><br><strong>Skills:</strong><br>- Good command of the SAP SD/ MM module<br>- Knowledge of procurement and inventory management processes<br>- Ability to write functional specifications<br>- Experience in SAP SD/MM configuration<br>- Good communication skills</p><br><br><p><strong>Profile:</strong><br>Graduated from higher education in computer science (Bac+3 to Bac+5), with at least 5 years of experience in the SAP SD module in an SAP ECC or S/4HANA environment. Rigorous, with good analytical skills, good communication, and a customer service mindset.</p><br><br><p>CGI is an inclusive employer and mindful of applications from people with disabilities and career development for men and women.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC recrute | Chef de Projet Senior Banque Internationale / Trade Finance | Casablanca</span></b><br></p><br><p><span>Dans le cadre d’une mission stratégique pour l’un de nos clients du secteur bancaire, Global Experts Consulting recherche un </span><b><span>Chef de Projet Senior</span></b><span> disposant d’une solide expertise des métiers de la Banque Internationale et du pilotage de projets SI complexes.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Piloter les projets et évolutions SI du domaine Banque Internationale, du cadrage jusqu’Ã&nbsp; la mise en production.</span><br></p><br><p><span>Recueillir et analyser les besoins métiers, réaliser les études d’impact et formaliser les expressions de besoins.</span><br></p><br><p><span>Assurer le suivi des plannings, budgets, risques, livrables et indicateurs de pilotage.</span><br></p><br><p><span>Coordonner les équipes Métiers, MOA, MOE, IT et les éditeurs, et animer les comités projet.</span><br></p><br><p><span>Superviser les phases de conception, de développement, de recettes SIT/UAT et de déploiement.</span><br></p><br><p><span>Contribuer Ã&nbsp; l’optimisation des processus et Ã&nbsp; la conduite du changement.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Minimum </span><b><span>10 ans d’expérience</span></b><span> en gestion de projets SI bancaires.</span><br></p><br><p><span>Expertise confirmée en </span><b><span>Banque Internationale / Trade Finance</span></b><span>.</span><br></p><br><p><span>Bonne maîtrise des paiements internationaux, des flux SWIFT et des environnements bancaires.</span><br></p><br><p><span>Expérience solide en AMOA, cadrage fonctionnel et coordination transverse.</span><br></p><br><p><span>La connaissance de </span><b><span>SWIFT MT/MX, ISO 20022, Temenos T24 ou Finastra</span></b><span> constitue un atout.</span><br></p><br><p><span>Excellentes capacités d’analyse, de communication et de pilotage.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute | SCRUM MASTER SENIOR – BANQUE | Casablanca</span></b><br></p><br><p><span>Dans le cadre du renforcement d’une </span><b><span>Digital Factory bancaire</span></b><span>, nous recherchons plusieurs </span><b><span>Scrum Masters Seniors</span></b><span> pour accompagner des squads Agiles sur des projets stratégiques Ã&nbsp; fort enjeu de delivery.</span><br></p><br><b><span>Vos principales missions :</span></b><br><br><span>Garantir l’application des valeurs, principes et pratiques </span><b><span>Agile / Scrum</span></b><br><br><span>Animer et faciliter les cérémonies Agiles : Daily, Sprint Planning, Review, Rétrospective…</span><br><br><span>Identifier et faciliter la levée des obstacles rencontrés par les squads</span><br><br><span>Coacher les équipes ainsi que les </span><b><span>Product Owners</span></b><br><br><span>Piloter et suivre le </span><b><span>delivery produit</span></b><br><br><span>Accompagner le PO dans la construction et le suivi de la </span><b><span>Roadmap</span></b><br><br><span>Gérer les dépendances et assurer la coordination entre plusieurs squads</span><br><br><span>Suivre les backlogs, vélocités, burndowns et indicateurs de delivery</span><br><br><span>Faciliter la collaboration entre les équipes métiers, IT et les différentes parties prenantes</span><br><br><b><span>Profil recherché :</span></b><br><br><span>Bac+5 en informatique / école d’ingénieur</span><br><br><b><span>Scrum Master confirmé :</span></b><br><br><b><span>8 ans d’expérience minimum dans le secteur bancaire</span></b><br><br><span>Excellente maîtrise de </span><b><span>Scrum et des cérémonies Agiles</span></b><br><br><span>Certification </span><b><span>PSM I</span></b><br><br><span>Très bonne maîtrise de </span><b><span>JIRA</span></b><span> : backlog, chiffrage, projections, vélocité…</span><br><br><span>Solide expérience en </span><b><span>pilotage du delivery et coordination de squads</span></b><br><br><span>Un </span><b><span>background technique / IT</span></b><span> constitue un réel atout</span><br><br><span>Leadership, autonomie, capacité de coordination et excellent relationnel</span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ELOAN</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and the achievement of measurable objectives are key drivers. This dynamic is almost equally complemented by a <strong>collaborative culture</strong>, emphasizing people, trust and empowerment, supported by close and supportive management. A solid <strong>organizational dimension</strong> structures the overall environment, ensuring process rigor, reliability and operational efficiency. <strong>Innovation</strong>, however, plays a very limited role and remains marginal within the company’s overall culture. </p><br><br> <br> Job : <p>We are looking for Credit Consolidation Advisors.</p><br><br><p>As an intermediary between the client and our banking partners, you will be at the heart of supporting our clients' financing projects.</p><br><br><p>Missions:</p><br><br><p><br>- Prospect and advise clients in the context of credit consolidation.</p><br><br><p>- Identify needs and propose suitable solutions.- Ensure quality commercial follow-up to retain customers.</p><br><br><p>- Achieve performance objectives set by management.</p><br><br><p>- Conduct interviews to understand client needs and propose tailored banking credit solutions.</p><br><br><p>- Perform simulations and analyze financial situations.</p><br><br><p>- Prepare files and ensure follow-up until funds are released.</p><br><br><p>- Follow up with clients to optimize responses.</p><br><br><p>- Negotiate the best conditions with our partner banks.</p><br><br> <br> <br> Required profile : <p>- Educated to Master's degree level (Bac+5) in Banking, Finance, or Commerce<br>- You have significant experience in sales and advising individual clients<br>- You particularly enjoy customer relations over the phone<br>- You demonstrate versatility, responsiveness, and rigor on a daily basis<br>- Dynamic, with strong listening and interpersonal skills, you enjoy exceeding expectations and being rewarded for your performance</p><br><br><p>- Perfect command of the French language, both spoken and written.<br>- Significant experience in a sales or customer service role.<br>- A genuine drive for sales targets.<br>- Ease in customer relations, especially by phone.<br>- Versatility, responsiveness, and rigor are your watchwords</p><br><br><br><p>What we offer:</p><br><br><p>- Net salary of 5130 Dhs + Unlimited bonuses potentially reaching 30,000 Dhs and more.</p><br><br><p>- Complete training (IOBSP) to quickly develop skills.</p><br><br><p>- Fixed hours and sedentary position: work-life balance assured.</p><br><br><p>- Ramadan meal allowance &amp; Eid Al Adha bonuses (We do not work)</p><br><br><p>- Agreements with Banks/Opticians/Hospitals/Doctors/Hotels/Gyms</p><br><br><p>- Health insurance 100% covered by the employer</p><br><br><p>- CIMR (Moroccan Interprofessional Retirement Fund)</p><br><br><p>- Salary advance</p><br><br><p>- A welcome bonus (for experienced profiles)</p><br><br><p>- Many other benefits&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <br><ul><li>Assign to validation engineers Test norm, Catnet, PLM, and JIRA task: Interface with TPM/ITPL for vehicle/part orders, especially during project start-up.<br>- Collaborate/Support on test list creation and revision with the team (test engineer and service design)</li><li>Ensure the program performance engineers meet all milestone deliverables: PIV creation: based on vehicle ordered , vehicles phases and scopesheet of functionalities<br>PIV sharing with key stakholders outside ICAS org.<br>Ensure PIV respects milestone and KPI, monitoring execution and progress</li><li>Review all slides and presentations of program /project: -Update validation results in ICAS decks and KPI dashboards.<br>-Review and approve slides and for program/project updates</li><li>Collect &amp; study all requirements for project: Collect and analyze all project requirements to ensure comprehensive test coverage</li><li>Define detailed validation project/program plan:Estimate FTE and means required for validation activities and critical path</li><li>Support PE into Issue triage meetings and Issue escalation meetings: Lead progress meetings with SSTM, PM CCVP, CX, and vehicle teams<br>- Facilitate technical discussions and problem resolution across teams.<br>- Participate in issue triage and escalation meetings<br>-Collaborate/Support on test list creation and revision with the team (test engineer and service design)<br>- Join into technical and management meeting where ICAS deliverables are discussed</li></ul><p>Report to top management progreams /projects results and KPI</p><br><br><p>: -Build KPI deck with all info and ICAS standards<br>- Provide weekly/daily progress reports on validation activities</p><br><br> <br> Required profile : <p><strong>Profile: </strong>Master's degree (Bac+5)</p><br><br><p><strong>Experience</strong>: 1 to 2 years</p><br><br><p><strong>Skills: </strong></p><br><br><p>Good knowledge of validation processes and tools (Test Norm, Catnet, PLM, JIRA).<br>Ability to analyze requirements and define test plans.<br>Leadership and team coordination skills.<br>Experience in planning and monitoring KPIs.<br>Excellent communication and negotiation skills.<br>Problem-solving and critical thinking.<br>English<br>Experience in project cost forecasting<br>JIRA<br>PLM</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <br><ul><li>Assign to validation engineers Test norm, Catnet, PLM, and JIRA task: Interface with TPM/ITPL for vehicle/part orders, especially during project start-up.<br>- Collaborate/Support on test list creation and revision with the team (test engineer and service design)</li><li>Ensure the program performance engineers meet all milestone deliverables: PIV creation: based on vehicle ordered , vehicles phases and scopesheet of functionalities<br>PIV sharing with key stakeholders outside ICAS org.<br>Ensure PIV respects milestone and KPI, monitoring execution and progress</li><li>Review all slides and presentations of program /project: -Update validation results in ICAS decks and KPI dashboards.<br>-Review and approve slides and for program/project updates</li><li>Collect &amp; study all requirements for project: Collect and analyze all project requirements to ensure comprehensive test coverage</li><li>Define detailed validation project/program plan: Estimate FTE and means required for validation activities and critical path</li><li>Support PE into Issue triage meetings and Issue escalation meetings: Lead progress meetings with SSTM, PM CCVP, CX, and vehicle teams<br>- Facilitate technical discussions and problem resolution across teams.<br>- Participate in issue triage and escalation meetings<br>- Collaborate/Support on test list creation and revision with the team (test engineer and service design)<br>- Join into technical and management meeting where ICAS deliverables are discussed</li></ul><p>Report to top management programs /projects results and KPI</p><br><br><p>: -Build KPI deck with all info and ICAS standards<br>- Provide weekly/daily progress reports on validation activities</p><br><br> <br> Required profile : <p><strong>Profile:</strong> Master's degree (Bac+5)</p><br><br><p><strong>Experience</strong>: 1 to 2 years</p><br><br><p><strong>Skills:</strong></p><br><br><p>Good knowledge of validation processes and tools (Test Norm, Catnet, PLM, JIRA).<br>Ability to analyze requirements and define test plans.<br>Leadership and team coordination skills.<br>Experience in planning and KPI monitoring.<br>Excellent communication and negotiation skills.<br>Problem-solving and critical thinking.<br>English<br>Experience in project cost forecasting<br>JIRA<br>PLM</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>TELUS Digital</strong> stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of <strong>collaboration</strong>, fostering teamwork, active listening, and talent development. The company also values <strong>performance</strong>, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment. </p><br><br> <br> Job : <p>Are you a dynamic and goal-oriented professional looking to advance your career in sales? TELUS International is seeking motivated Outbound Sales Representatives to join our high-performing team. In this role, you will engage with potential customers to promote and sell our industry-leading products and services. Your ability to communicate fluently in both French and English will be crucial in serving our diverse client base.</p><br><br><p>Outbound Calling: Initiate and manage outbound sales calls to existing customers across various markets, effectively promoting TELUS International's products and services.<br>Customer Engagement: Build strong relationships with customers by understanding their needs, answering questions, and addressing concerns.<br>Sales Targets: Achieve and exceed individual and team sales targets by identifying opportunities, closing sales, and upselling where appropriate.<br>CRM Management: Accurately record and manage customer interactions and sales activities using our CRM system.<br>Bilingual Communication: Communicate fluently in both French and English, ensuring clear and effective communication with customers in their preferred language.<br>Product Knowledge: Maintain up-to-date knowledge of TELUS International's offerings, market trends, and competitive landscape to effectively position our solutions.<br>Collaboration: Work closely with team members, including Sales Managers and other departments, to optimize the sales process and customer experience.</p><br><br> <br> <br> Required profile : <p>Bilingual Proficiency: Fluency in French and English (both verbal and written) is mandatory.<br>Sales Experience: Previous experience in outbound sales, telemarketing, or a similar role is required.<br>Communication Skills: Excellent interpersonal and communication skills with the ability to persuade and influence.<br>Goal-Oriented: Self-motivated and driven to achieve sales targets and contribute to team success.<br>Problem-Solving: Ability to handle objections and challenges with a positive, solutions-oriented approach.<br>Adaptability: Ability to thrive in a fast-paced, target-driven environment.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for a Dynamics 365 Expert to join our team and contribute to the deployment, customization, and optimization of the Dynamics 365 solution within our company. As an expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong>Missions :</strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance &amp; Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages ​​such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages ​​(C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance &amp; Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >As a Microsoft Dynamics 365 technical expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Your main responsibilities will include:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance &amp; Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages ​​such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages ​​(C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance &amp; Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <ul><li>Level 1 and 2 user support on NX / Teamcenter</li><li>Change management and adoption of new tools</li><li>Conducting training sessions and user coaching</li><li>Functional and technical assistance for field issues</li><li>Writing documentation and user guides</li><li>Reporting and tracking incidents and improvement requests</li><li>Participation in the deployment and stabilization phases of the tools</li></ul> <br> Required profile : <p><strong>MUST qualifications:</strong></p><br><br><ul><li>Proficiency in Teamcenter and Siemens NX tools</li><li>Experience in user support and change management</li><li>Ability to train and coach users</li><li>Knowledge of the PLM / CAD environment</li></ul><p><strong>Nice-to-have qualifications:</strong></p><br><br><ul><li>Experience with Siemens solutions</li><li>Experience in deploying digital tools</li><li>Knowledge of engineering / product processes</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French: B2</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>1. Verification of Allocated XF Claims</strong></p><br><br><ul><li>Review XF claims assigned daily in <strong>CONFIRMED</strong> status.</li><li>Compare the report data with information available in the claim damage card in <strong>OBT Stella</strong> and verify correctness.</li></ul><p><strong>2. Preparation of Pre-Invoices</strong></p><br><br><ul><li>Complete the <strong>PRE-INVOICE</strong> template using information from the Debit/Credit report.</li></ul><p><strong>3. Communication with Dealers and Repairers</strong></p><br><br><ul><li>Send <strong>PRE-INVOICE</strong> documents to dealers/repairers.</li><li>Provide instructions regarding invoice issuance &amp; required actions in <strong>OBT Stella</strong>.</li></ul><p><strong>4. Invoice Validation</strong></p><br><br><ul><li>Monitor automatic notifications when claim status changes to <strong>PRE-INVOICE</strong>.</li><li>Download invoices submitted by dealers/repairers.</li><li>Verify invoice accuracy.</li><li>Save approved invoices in the designated location and update the tracking file with invoice numbers.</li><li>Request from dealers/repairers to make corrections if any discrepancies are found.</li></ul><p><strong>6. Monthly Reporting</strong></p><br><br><ul><li>Prepare monthly closure reports for each market.</li><li>Ensure reports are completed by the 10th day of the following month.</li><li>Verify the completeness and accuracy of reported data.</li></ul><p><strong>7. Settlement Support for Markets</strong></p><br><br><ul><li>Prepare and send monthly closure reports.</li><li>Submit approved invoices to the respective markets for settlement.</li><li>Prepare and send settlement-related communications.</li><li>Support markets on a rotational basis.</li></ul><p><strong>8. Hypercare Support Activities</strong></p><br><br><ul><li>Raise Hypercare tickets for damage ID requiring status updates from <strong>PRE-INVOICE</strong> to <strong>CLOSED</strong>.</li></ul><p><strong>9. Cooperation with Markets and Finance Teams</strong></p><br><br><ul><li>Contact markets to confirm invoice submission for accounting.</li><li>Monitor charge reprocessing activities for responsible Logistics Providers (LPs).</li><li>Follow up on missing documentation and resolve discrepancies.</li></ul> <br> Required profile : <p><u><strong>Master's degree (Bac + 5) in Industrial Engineering and Logistics</strong></u></p><br><br><p><strong><u>0 to 1 year of experience</u></strong></p><br><br><p><strong>Required Skills &amp; Competencies</strong></p><br><br><ul><li>Strong attention to detail and accuracy when reviewing financial data and documentation.</li><li>Analytical skills with the ability to compare and validate data from multiple sources.</li><li>Good working knowledge of Microsoft Excel for reporting and data analysis.</li><li>Ability to work with web-based business systems, preferably <strong>OBT Stella</strong> or similar platforms.</li><li>Experience in preparing and validating financial documents such as pre-invoices and invoices.</li><li>Good command of English, both written and spoken.</li><li>Professional email communication skills.</li><li>Strong organizational and time-management skills.</li><li>Ability to follow established procedures and work instructions.</li><li>Ability to work independently and manage assigned tasks effectively.</li><li>Reliability and ability to meet deadlines, particularly for recurring monthly activities.</li><li>Strong collaboration and stakeholder management skills.</li><li>Problem-solving ability and capability to identify and resolve documentation discrepancies.</li></ul><p><strong>Preferred Qualifications</strong></p><br><br><ul><li>Previous experience in administration, finance, accounting, logistics, or claims management.</li><li>Basic understanding of transport damage claims and compensation processes.</li><li>Familiarity with invoicing and financial documentation workflows is a nice-to-have.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Missions principales&nbsp;:</span></strong></p><br><ul><li><span>Prendre en charge la gestion des contrats d’épargne (assurance-vie, placements, produits d’investissement).</span></li><li><span>Traiter les demandes clients (souscriptions, rachats, arbitrages, modifications contractuelles) via différents canaux (appels, emails, courriers).</span></li><li><span>Analyser les demandes et vérifier leur conformité avec les conditions contractuelles et la réglementation belge en vigueur.</span></li><li><span>Assurer le traitement administratif et opérationnel des dossiers dans les outils de gestion.</span></li><li><span>Contrôler et valider les opérations financières (versements, rachats, transferts) dans le respect des procédures.</span></li><li><span>Accompagner les clients dans la compréhension de leurs produits d’épargne et les orienter selon leurs besoins.</span></li><li><span>Garantir une communication claire, pédagogique et professionnelle avec les clients et les partenaires.</span></li><li><span>Veiller au respect des délais de traitement et des engagements de qualité de service.</span></li><li><span>Appliquer les exigences réglementaires (KYC, LAB/FT, conformité) propres au marché belge.</span></li><li><span>Gérer les situations sensibles ou réclamations clients avec rigueur et diplomatie.</span></li><li><span>Mettre à jour les données clients et assurer la traçabilité des opérations.</span></li><li><span>Contribuer à l’amélioration continue des processus et à la qualité de service.</span></li></ul><p><strong><span>Profil recherché</span></strong></p><br><ul><li><span>Ancienneté <strong>≥ 24 mois</strong></span></li><li><span>Présence <strong>≥ 90% sur les 12 derniers mois</strong> </span></li><li><span>Population cible : <strong>ALL ASM. </strong></span></li><li><span>Tenue de poste aux <strong>attendus OU objectifs performance en Q1/Q2</strong></span></li><li><span>Expérience en gestion de contrats d’épargne, assurance-vie ou produits financiers. </span></li><li><span>Connaissance du marché et de la réglementation belge (atout important). </span></li><li><span>Maîtrise des opérations liées à l’épargne (rachat, arbitrage, versement, transfert). </span></li><li><span>Bonne compréhension des enjeux de conformité (KYC, lutte anti-blanchiment, FATCA…). </span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Rattaché(e) à la DSI, vous serez l'interlocuteur/trice permanent(e) capable de transformer les besoins métiers en solutions SI utiles, maîtrisées, documentées et effectivement adoptées par les utilisateurs.<br> Vos missions Cadrage et qualification des besoins Recueillir, analyser, challenger et prioriser les besoins des directions métiers Formaliser objectifs, périmètre, contraintes, risques et critères de succès Élaborer notes de cadrage, études d'opportunité et dossiers d'aide à la décision Conception fonctionnelle et consultation Cartographier les processus existants et cibles, proposer des scénarios d'amélioration Rédiger expressions de besoins, spécifications fonctionnelles et cahiers des charges Participer à l'analyse des offres, aux soutenances et à la contractualisation Pilotage de projets Construire et tenir à jour planning, budget, RACI, registre des risques et tableaux de bord Animer ateliers, comités projet, COPIL ; formaliser les décisions Contrôler l'avancement des prestataires et la conformité des livrables Recette, déploiement et conduite du changement Définir la stratégie de recette, coordonner les tests métiers et les décisions Go/No Go Préparer déploiement, supports utilisateurs, formations et communication Suivre l'adoption et les bénéfices attendus Gouvernance et capitalisation Maintenir une documentation projet homogène et traçable Contribuer au suivi consolidé du portefeuille projets SI Capitaliser retours d'expérience, standards et bonnes pratiques Le profil que nous recherchons Formation : Bac+5 en systèmes d'information, ingénierie, management de projet ou école de commerce avec spécialisation SI Expérience : Minimum 10 ans d'expérience professionnelle, dont au moins 4 ans en AMOA, Business Analysis ou pilotage fonctionnel de projets SI Expérience souhaitée : Projets transverses multi-directions, gestion de prestataires externes, consultation/contractualisation, recette et conduite du changement Secteurs appréciés : Entreprise structurée, établissement public, finance ou secteur fortement réglementé, environnement multi-prestataires Langues : Excellente maîtrise du français ; anglais professionnel Compétences requises Recueil et analyse des besoins, modélisation des processus, animation d'ateliers Gestion de projet en cycle en V, Agile ou hybride Connaissance de la gouvernance SI, qualité de service, sécurité et protection des données Maîtrise avancée de MS Office (Word, Excel, PowerPoint) et MS Project ; pratique de Jira, Azure DevOps ; connaissance de Visio, BPMN ou UML Un plus : Power BI, SharePoint/Microsoft 365, outils de GED Certifications appréciées : PMP, PRINCE2, Scrum, ITIL, PMI-PBA Qualités personnelles Rigueur, autonomie et sens de l'organisation ; excellentes capacités d'analyse, de synthèse et de présentation face à des interlocuteurs de niveau Direction Générale ; écoute, diplomatie et leadership transversal ; esprit critique et sens du service.<br></span> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>