School agent Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Profile sought:<br>Bac+2 or Bac+3 in Business Management, Administration, Accounting, Economics, or any equivalent specialty.<br>Good command of office tools, especially Microsoft Office (Word, Excel, PowerPoint).<br>Good communication level in French, both written and spoken.<br>Sense of organization, rigor, and discretion.<br>Team spirit, autonomy, and willingness to learn.</p><br><br> <br> <br> Required profile : <p>Your main tasks:<br>Ensure the follow-up and filing of administrative files.<br>Participate in the management and archiving of documents.<br>Assist teams in various administrative tasks.<br>Contribute to the preparation of dashboards and reports.<br>Participate in the management of mail, calls, and internal requests.<br>Provide administrative support to different departments as needed.<br>What we offer:<br>A paid internship.<br>Support from professionals.<br>An enriching experience within a reference group in the health sector.<br>The opportunity to develop your skills and participate in high value-added projects.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives. </p><br><br> <br> Job : <p>We are recruiting dynamic and motivated Senior Sales Agents to strengthen our team at our store located in Marrakech.</p><br><br><p>Main missions:</p><br><br><ul><li>Manage and develop a portfolio of key accounts by maintaining strong relationships and ensuring their long-term satisfaction.</li><li>Identify new strategic clients in specific sectors and negotiate major contracts with these companies.</li><li>Analyze the needs of key accounts and design customized commercial solutions adapted to their requirements.</li><li>Lead the commercial strategy to achieve turnover and profitability objectives for key accounts.</li><li>Monitor the performance of key accounts, conduct results analysis, and propose corrective actions if necessary.</li><li>Ensure quality after-sales follow-up, guarantee that commitments are met, and quickly resolve any potential problems or complaints.</li><li>Collaborate closely with internal teams (marketing, product, customer service, technical) to ensure key account satisfaction.</li><li>Ensure smooth information flow between internal teams to guarantee the successful execution of projects or contracts.</li><li>Conduct competitive intelligence to adapt commercial offers and remain competitive against market changes.</li><li>Continuously train on new products, services, and industry trends to optimize key account management.<br>&nbsp;</li></ul> <br> Required profile : <p>To succeed in this role, you need to demonstrate the following skills and qualities:&nbsp;</p><br><br><ul><li>Training in commerce, management, or the medical field (BTS, Bachelor's degree, or equivalent).</li><li>A minimum of 2 years of experience in sales, commercial management, or in a medical/paramedical environment.</li><li>Good knowledge of medical products and their regulations.</li><li>Proficiency in commercial management tools (invoicing, inventory, orders).</li><li>Comfort with IT tools (ERP, Excel, cash register software).</li><li>Ability to work in a team.</li><li>Excellent customer service and listening skills.</li><li>Rigor, organization, and responsiveness in daily management.<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ol><li><strong><u>Missions: </u></strong></li></ol><ul><li>Ensure the complete management of temporary workers to guarantee the availability of necessary resources for the activity, while controlling costs, respecting regulations, and ensuring a good level of service to operational staff.</li></ul><ol><li><u><strong>Job Responsibilities:</strong></u></li></ol><ul><li>• Collect temporary staffing needs<br>• Analyze manager requests.<br>• Verify necessary justifications and approvals.<br>• Optimize staffing based on workload.<br>• Manage relationships with temporary employment agencies<br>• Transmit recruitment needs.<br>• Monitor delivery deadlines.<br>• Evaluate the quality of services and agency performance.<br>• Ensure administrative follow-up<br>• Control contracts and amendments.<br>• Monitor renewals and end of assignments.<br>• Verify the compliance of administrative files.<br>• Manage timekeeping and payroll<br>• Control hours worked.<br>• Approve timesheets.<br>• Check agency invoices before payment.</li><li>• Ensure compliance with regulations<br>• Respect the Labor Code.<br>• Respect maximum assignment durations.<br>• Check the reasons for using temporary workers.<br>• Monitor authorizations and medical visits if necessary.<br>• Support temporary workers<br>• Organize their welcome and integration.<br>• Answer their administrative questions.<br>• Manage incidents and complaints.<br>• Optimize costs<br>• Analyze temporary staffing expenses.<br>• Propose cost reduction actions.<br>• Participate in negotiations with agencies.</li></ul> <br> Required profile : <p><strong>Education and Experience:&nbsp;</strong></p><br><br><p>Bachelor's degree (Bac+3) with 3 to 5 years of experience in Human Resources, Management, Labor Law, or equivalent.</p><br><br><p><strong>Useful Information:</strong></p><br><br><p><strong>• Location: Casablanca</strong></p><br><br><p><strong>• Contract:</strong> Permanent contract (CDI)</p><br><br><p><strong>• Work arrangements:</strong> Full time</p><br><br><p><strong> Only applications submitted via ReKrute.com will be processed.</strong></p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Receptionist is in charge of receiving hotel calls, whether internal or external. He/She manages wake-up calls and ensures the follow-up of guest faxes within the hotel. He/She must perfectly know the opening and closing hours of the different points of sale as well as the type of service offered by each respective service. He/She is under the responsibility of the supervision of his/her service: Supervisor and Manager.</p><p>The receptionist must demonstrate a very good team spirit, have an excellent presentation, have good diction and good interpersonal skills to meet the expectations of a high-end clientele.</p><p>The Receptionist must also have good computer skills, as he/she will be required to use different software such as Word, Excel, Internet and Opera.</p><p>ESSENTIAL FUNCTIONS:</p><p>1. Provide guests with a pleasant, efficient, and professional service in accordance with Four Seasons standards.</p><p>2. Respond to all calls in a pleasant manner using the name of the internal or external client, and connect them to the desired extension according to their request.</p><p>3. Make and follow up on wake-up calls for hotel guests.</p><p>4. Manage Do Not Disturb requests, busy extensions, call transfers, holds, calls on hold, Diverts (transferring calls from one room to another), COS, NCOS7 and connections to voicemail.</p><p>5. Know how to organize a conference call.</p><p>6. Coordinate special telephone requests for guests, whether in their room or in a meeting room.</p><p>7. Assist guests with their local, national, or international calls.</p><p>8. Bill guests in meeting rooms for telephone lines, fax, and internet access openings.</p><p>9. Act in case of an emergency or security situation in the hotel.</p><p>10. Inform a supervisor or manager of guest complaints and comments and make appropriate efforts.</p><p>11. Provide support for the integration and training of new employees and assist them in their tasks.</p><p>SECONDARY FUNCTIONS:</p><p>1. Provide general information to all callers and familiarize yourself with hotel services, operating hours, daily activities, special functions, etc.</p><p>2. Report and file all telephone problems and maintenance issues.</p><p>3. Assist the department head in reconciling monthly invoices.</p><p>4. Maintain telephone equipment in good working order.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Le/la Standardiste doit faire preuve d un tr s bon esprit d quipe, avoir une excellente pr sentation, avoir une bonne locution et de bonnes comp tences relationnelles pour correspondre aux attentes d une client le haut de gamme. Le/la Standardiste doit galement poss der de bonnes comp tences informatiques, puisqu il/elle est amen (e) utiliser diff rents logiciels tels que Word, Excel, Internet et Opera.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.&nbsp;</span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.&nbsp;</span></li><li><span>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</span></li><li><span>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</span></li><li><span>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.</span></li><li><span>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</span></li><li><span>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</span></li></ul><br>. <br><ul><li><span>Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</span></li><li><span>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</span></li><li><span>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required. &nbsp;</span></li><li><span>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</span></li><li><span>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.&nbsp;</span></li><li><span>Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span>Bachelor degree in Tourism/Management or equivalent.</span></li><li><span>Additional qualification in Aviation/IATA/Tourism is a plus.</span></li><li><span>Proficient in Microsoft Office: Word, Excel, Power Point.</span></li><li><span>Good in English &nbsp;and French Languages (Arabic where necessary).</span></li><li><span>Acceptable knowledge in Airline/Travel products and services.</span></li><li><span>Capable of understanding customers’ problems and directing them in the right channel.</span></li><li><span>Effective communication skills to utilize in building sales and marketing techniques.</span></li><li><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></li><li><span>Capable of recommending alternate solutions to customers’ problems.</span></li><li><span>Effective persuasive, negotiation, and problem solving skills.</span></li><li><span>Ability to work for long hours and under pressure.</span></li><li><span>Employs interpersonal relations to support company’s objectives.</span></li></ul><br><b>Work Experience</b> <br><ul><li><span>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</span></li><li><span>Fresh graduates may be considered for this role given they demonstrate the required competencies.</span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde.<br>Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis.</p><br><p><strong>Fairmont Royal Palm Marrakech</strong></p><br><p>C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique.</p><br><br>Description du poste<br><br><p>Relevant du Superviseur Stewarding, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :&nbsp;</p><br><ul><li>Nettoyer le matériel de la cuisine, la porcelaine, les couverts et accessoires de service ;</li><li>Transporter et ranger le matériel de la cuisine et de la salle ;</li><li>Utiliser les machines, matériel et les produits d’entretien adaptés à chaque opération et veiller à leur bon fonctionnement&nbsp;;</li><li>Nettoyer les locaux des cuisines et les sols ;</li><li>Veiller au bon conditionnement des ordures à leur évacuation ;</li><li>Respecter les normes en matière d’hygiène et de sécurité à tout moment ;</li><li>Respecter les procédures de travail ;</li><li>Utiliser les gestes et postures appropriées pour la manutention des charges&nbsp;;</li><li>Et d’autres taches telles qu’assignés par les superviseurs&nbsp;;</li></ul><br>Qualifications<br><br><ul><li>Connaissance de l’appellation et usage spécifiques des matériels de cuisine et de restaurant (machines, outils, batterie, vaisselle, couverts, verrerie…) est un atout.</li><li>Particulièrement responsable et fiable</li><li>Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu</li><li>Capacité à travailler en équipe</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment</li></ul><br>Informations supplémentaires<br><br><p><em><strong>Avantages collaborateurs</strong></em></p><br><p>Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements <strong>Fairmont &amp; Raffles</strong>, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience.</p><br><p>Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement.</p><br><p><em><strong>Nos valeurs</strong></em></p><br><p><strong>Respect</strong><br>Nous valorisons les besoins, les idées et l’individualité de chacun.<br>Nous traitons toutes les personnes avec équité et dignité.</p><br><p><strong>Excellence</strong><br>Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique.</p><br><p><strong>Appartenance</strong><br>Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble.</p><br><p><strong>Autonomisation</strong><br>Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables.</p><br><p><strong>Intégrité</strong><br>Nous bâtissons la confiance à travers le respect mutuel et l’authenticité.</p><br><p><strong><em>Diversité &amp; Inclusion</em></strong></p><br><p>Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir.<br>Nous accueillons avec enthousiasme des candidats issus de tous horizons.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.</li><li>Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.</li><li>Update all shipments rejected by Customs immediately with the appropriate system status.</li><li>Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.</li><li>Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.</li><li>Perform customs inspection visits when required by customs authorities.</li><li>Ensure all required work streams are completed on time and within defined quality standards.</li><li>Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.</li><li>Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.</li><li>Hand over customs release documents and duty details to the billing team promptly.</li><li>Manage urgent and priority clearance cases and ensure timely escalation when needed.</li><li>Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.</li><li>Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.</li><li>Comply strictly with customs regulations, DHL compliance rules and security standards.</li></ul><strong>YOUR PROFILE :</strong><p>*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of <strong>French</strong>, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills.</p><br><br><p><strong>Competencies:</strong><br>Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions.<br>Planning &amp; Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines.<br>Decision Making: Makes timely, compliant and well-judged decisions, even under pressure.<br>Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards.<br>Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives.<br>Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments.<br>Self‑Management: Remains calm, focused and effective in urgent or demanding situations.</p><br><br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards in order to meet network transit times, safety, quality and customer service requirements.<br>The role also includes Pickup & Delivery activities, contributing to a high level of service excellence across warehouse, gateway and last-mile operations.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Perform inbound and outbound warehouse operations including sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.</li><li>Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.</li><li>Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.</li><li>Support flight, ramp, shuttle and warehouse activities as required by operational needs.</li><li>Deliver inbound shipments and collect outbound shipments within agreed service timelines.</li><li>Ensure the safety, security and integrity of shipments during handling, transportation and delivery.</li><li>Operate company vehicles responsibly, ensuring compliance with road safety regulations and DHL driving standards.</li><li>Manage undelivered shipments (UNDL) and report issues promptly to the supervisor.</li><li>Maintain cleanliness, organization and safety of the warehouse and operational areas (5S).</li><li>Test operational equipment before use and report any malfunction or safety hazard immediately.</li><li>Work closely with supervisors, team leaders and other departments to ensure smooth operational flow.</li><li>Cooperate with customs authorities and other external stakeholders when required.</li><li>Prepare daily operational reports and support network tracing requests.</li><li>Adhere strictly to Health, Safety & Environment (H&S) policies and report incidents or near-miss events on the same day.*</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*BAC +2 minimum.<br>Valid driving license B & C.<br>Minimum 1 year of driving experience; experience in logistics, transport or operations is an asset.<br>Good command of French, spoken and written.<br>Basic computer skills (Word, Excel, operational scanning systems).</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Analysis: Ability to identify operational issues and contribute to effective solutions.<br>Planning & Organizing: Manages tasks efficiently to meet deadlines in a fast-paced operational environment.<br>Decision Making: Takes appropriate actions while complying with DHL procedures and safety standards.<br>Results Orientation: Focuses on meeting operational targets and service quality KPIs.<br>Teamwork: Collaborates effectively with colleagues and supervisors.<br>Reliability & Responsibility: Demonstrates accountability, discipline and commitment to safety and service excellence.*</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><span><span><span>FONCTIONS ESSENTIELLES :</span></span></span><br><span><span><span>Assurer un rôle de prévention, d’assistance et d’action.</span></span></span><br><span><span><span>1.</span></span></span><span><span><span>Assurer une permanence au poste de sécurité (de jour comme de nuit).</span></span></span><br><span><span><span>2.</span></span></span><span><span><span>Suivre et faire suivre les règles de sécurité conc</span></span></span><span><span><span>ernant les personnes et les biens de</span></span></span><br><span><span><span>l’établissement.</span></span></span><br><span><span><span>3.</span></span></span><span><span><span>Connaître l’ensemble des procédures du service et agir selon les consignes reçues.</span></span></span><br><span><span><span>4.</span></span></span><span><span><span>Veiller au bon fonctionnement du matériel de protection contre l’incendie en</span></span></span><br><span><span><span>effectuant des rondes de vérification.</span></span></span><br><span><span><span>5.</span></span></span><span><span><span>Organiser des rondes pour prévenir et détecter les risques d’incendie, y compris dans</span></span></span><br><span><span><span>les locaux non occupés (de jour comme de nuit).</span></span></span><br><span><span><span>6.</span></span></span><span><span><span>Faire appliquer les consignes en cas d’incendie et diriger les secours en attendant</span></span></span><br><span><span><span>l’arrivée des sapeurs</span></span></span><span><span><span>-</span></span></span><span><span><span>pompiers.</span></span></span><br><span><span><span>7.</span></span></span><span><span><span>Porter as</span></span></span><span><span><span>sistance aux employés et aux clients victimes d’un accident ou tout autre</span></span></span><br><span><span><span>problème médical jusqu’à l’arrivée des secours.</span></span></span><br><span><span><span>8.</span></span></span><span><span><span>Veiller à la vacuité des issues de secours et des accès de l’hôtel de jour comme de</span></span></span><br><span><span><span>nuit.</span></span></span><br><span><span><span>9.</span></span></span><span><span><span>Empêcher, par sa présence, l’entrée d’éléments indésirables susceptibles de troubler</span></span></span><br><span><span><span>l’activité de l’hôtel et limiter les risques de vols ou dégradations par une présence</span></span></span><br><span><span><span>attentive.</span></span></span><br><span><span><span>10.</span></span></span><span><span><span>Offrir aux clients un service agréable, efficace et professionnel conformément aux</span></span></span><br><span><span><span>Standards de Four Seasons.</span></span></span><br><span><span><span>11.</span></span></span><span><span><span>Infor</span></span></span><span><span><span>mer l’encadrement de la Sécurité des plaintes et commentaires client et faire les</span></span></span><br><span><span><span>efforts appropriés pour corriger et faire le suivi de ceux</span></span></span><span><span><span>-</span></span></span><span><span><span>ci.</span></span></span><br><span><span><span>12.</span></span></span><span><span><span>Sur demande de l’encadrement, apporter toute aide au sein du service ou plus</span></span></span><br><span><span><span>globalement de l’hôtel en cas de besoin.</span></span></span><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><span><span><span>FONCTIONS ESSENTIELLES :</span></span></span><br><span><span><span>Assurer un rôle de prévention, d’assistance et d’action.</span></span></span><br><span><span><span>1.</span></span></span><span><span><span>Assurer une permanence au poste de sécurité (de jour comme de nuit).</span></span></span><br><span><span><span>2.</span></span></span><span><span><span>Suivre et faire suivre les règles de sécurité conc</span></span></span><span><span><span>ernant les personnes et les biens de</span></span></span><br><span><span><span>l’établissement.</span></span></span><br><span><span><span>3.</span></span></span><span><span><span>Connaître l’ensemble des procédures du service et agir selon les consignes reçues.</span></span></span><br><span><span><span>4.</span></span></span><span><span><span>Veiller au bon fonctionnement du matériel de protection contre l’incendie en</span></span></span><br><span><span><span>effectuant des rondes de vérification.</span></span></span><br><span><span><span>5.</span></span></span><span><span><span>Organiser des rondes pour prévenir et détecter les risques d’incendie, y compris dans</span></span></span><br><span><span><span>les locaux non occupés (de jour comme de nuit).</span></span></span><br><span><span><span>6.</span></span></span><span><span><span>Faire appliquer les consignes en cas d’incendie et diriger les secours en attendant</span></span></span><br><span><span><span>l’arrivée des sapeurs</span></span></span><span><span><span>-</span></span></span><span><span><span>pompiers.</span></span></span><br><span><span><span>7.</span></span></span><span><span><span>Porter as</span></span></span><span><span><span>sistance aux employés et aux clients victimes d’un accident ou tout autre</span></span></span><br><span><span><span>problème médical jusqu’à l’arrivée des secours.</span></span></span><br><span><span><span>8.</span></span></span><span><span><span>Veiller à la vacuité des issues de secours et des accès de l’hôtel de jour comme de</span></span></span><br><span><span><span>nuit.</span></span></span><br><span><span><span>9.</span></span></span><span><span><span>Empêcher, par sa présence, l’entrée d’éléments indésirables susceptibles de troubler</span></span></span><br><span><span><span>l’activité de l’hôtel et limiter les risques de vols ou dégradations par une présence</span></span></span><br><span><span><span>attentive.</span></span></span><br><span><span><span>10.</span></span></span><span><span><span>Offrir aux clients un service agréable, efficace et professionnel conformément aux</span></span></span><br><span><span><span>Standards de Four Seasons.</span></span></span><br><span><span><span>11.</span></span></span><span><span><span>Infor</span></span></span><span><span><span>mer l’encadrement de la Sécurité des plaintes et commentaires client et faire les</span></span></span><br><span><span><span>efforts appropriés pour corriger et faire le suivi de ceux</span></span></span><span><span><span>-</span></span></span><span><span><span>ci.</span></span></span><br><span><span><span>12.</span></span></span><span><span><span>Sur demande de l’encadrement, apporter toute aide au sein du service ou plus</span></span></span><br><span><span><span>globalement de l’hôtel en cas de besoin.</span></span></span><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction.</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><ul><li>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.</li><li>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</li><li>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</li><li>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company's services and products.</li><li>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</li><li>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers' level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</li><li>Responds to all customers' inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</li><li>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</li><li>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.</li><li>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</li><li>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.</li><li>Maintains the company's property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.&nbsp;</li></ul> <br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><ul><li>Bachelor degree in Tourism/Management or equivalent.</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point.</li><li>Good in English and French Languages (Arabic where necessary).</li><li>Acceptable knowledge in Airline/Travel products and services.</li><li>Capable of understanding customers' problems and directing them in the right channel.</li><li>Effective communication skills to utilize in building sales and marketing techniques.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Capable of recommending alternate solutions to customers' problems.</li><li>Effective persuasive, negotiation, and problem solving skills.</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company's objectives.</li></ul><p><strong>Work Experience</strong></p><br><br><ul><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</li><li>Fresh graduates may be considered for this role given they demonstrate the required competencies.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are hiring Call Center Agents specialized in outbound calls for lead qualification in the energy sector.</p><br><br><p>Your tasks:<br>------------------------<br>Contact potential customers by phone.<br>Verify and complete the information on their files.<br>Ask the necessary questions to check qualification criteria.<br>Identify leads that meet the defined criteria.<br>Update information in internal tools.<br>Follow procedures and quality standards.<br>Help achieve production targets.</p><br><br> <br> Required profile : <p>Previous experience in outbound calls, call center work, or file qualification.<br>Experience in the energy or solar sector would be a plus.<br>Excellent spoken French.<br>Good listening and communication skills.<br>Serious, thorough, and able to follow a precise process.<br>Dynamic and enjoys working towards goals.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>L'Agent Royal Service est un véritable ambassadeur du Fairmont La Marina Rabat-Salé. Il/Elle assure un service personnalisé, chaleureux et anticipatif, en répondant efficacement aux demandes des clients et en veillant à leur offrir une expérience d'exception.</p><br><p><strong>Principales missions :</strong></p><br><ul><li>Offrir un service professionnel, courtois et personnalisé, conforme aux standards Fairmont.</li><li>Répondre avec efficacité aux appels et aux demandes des clients.</li><li>Enregistrer et assurer le suivi des demandes des clients dans le système de gestion hôtelière (PMS).</li><li>Gérer les wake-up call, les messages et les demandes de conciergerie.</li><li>Effectuer les réservations de restaurants, d'activités et des différents services de l'hôtel.</li><li>Renseigner les clients sur les installations, les services et les expériences proposés par l'établissement.</li><li>Assurer la coordination avec les différents départements afin de garantir un suivi optimal des demandes.</li><li>Respecter les procédures opérationnelles, de sécurité et les standards de qualité Fairmont.</li></ul><br>Qualifications<br><br><ul><li>Bac+2 en Gestion Hôtelière, Tourisme ou équivalent.</li><li>Minimum 2 ans d'expérience en Réception, Royal Service, Réservations ou Service Client, idéalement en hôtellerie de luxe.</li><li>Excellente communication et sens du service client.</li><li>Capacité à gérer plusieurs demandes simultanément avec calme et efficacité.</li><li>Esprit d'équipe, sens de l'organisation et souci du détail.</li><li>Maîtrise du PMS Opera et des outils Microsoft Office.</li><li>Maîtrise obligatoire du français et&nbsp;l'anglais.</li><li>Disponibilité pour travailler en horaires flexibles, y compris les week-ends et jours fériés.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the General Services Manager, your tasks are as follows:</p><br><br><ul><li>Welcome and direct visitors, clients, and suppliers;</li><li>Control site access by checking visitors' identities;</li><li>Answer the phone, inform, and redirect callers;</li><li>Keep top management informed of any irregularities noted;</li><li>Manage the small equipment needed for the reception desk to function;</li><li>Contribute to monitoring cleaning and security service providers;</li><li>Ensure a positive image of the company is presented.<br>&nbsp;</li></ul> <br> <br> Required profile : <ul><li>A Baccalaureate/Bac+2 level of education with 2 years of experience in a similar role;</li><li>Good presentation;</li><li>Availability and dynamism;</li><li>Enjoyment of contact and service;</li><li>Good communication skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Under the responsibility of the sales manager, your mission will be to <strong>develop sales for Atlas Habitat &amp; Énergie</strong>.</p><br><br><p>You will be responsible for:</p><br><br><ul><li><strong>Prospecting new clients door-to-door</strong></li><li><strong>Prospecting around job sites completed by the company</strong></li><li><strong>Developing your client base</strong> through word-of-mouth</li><li>Using your <strong>personal and professional network</strong></li><li>Distributing <strong>sales materials</strong></li><li>Identifying <strong>client needs</strong></li><li><strong>Presenting Atlas Habitat &amp; Énergie photovoltaic solutions</strong></li><li>Carrying out <strong>feasibility studies</strong> based on your training level</li><li>Obtaining <strong>qualified appointments or closing sales directly</strong></li><li>Ensuring <strong>follow-up with prospects until signature</strong></li><li>Participating in <strong>developing the company's reputation</strong></li></ul> <br> <br> Required profile : <p>We are primarily looking for <strong>motivated individuals</strong></p><br><br><p>You are:</p><br><br><ul><li>Dynamic</li><li>Serious</li><li>Organized</li><li>Persistent</li><li>Punctual</li><li>Comfortable interacting with people</li><li>Smiling</li><li>Motivated by challenges</li><li>Ambitious</li><li>Able to work independently</li></ul><p><strong>Previous sales experience is a plus but not required.</strong></p><br><br><p>Motivated beginners are welcome.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>* Respond to telephone calls and written requests from our partners and clients.<br>* Schedule and transmit work orders to field technicians.<br>* Manage reports from technician interventions.<br>* Contact clients, technicians, and suppliers to organize and coordinate interventions.<br>* Evaluate and ensure client satisfaction.</p><br><br> <br> <br> Required profile : <p>* Bac+2 or higher.<br>* Experience in FTTH technical service.<br>* Good level of French, both spoken and written (mandatory).<br>* Required experience in technical service.<br>* Ability to work independently and in a team.<br>* Good attention to detail and analytical skills.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Relevant du Manager des résidences, les responsabilités et les fonctions essentielles du poste comprennent :</p><br><ul><li>Répondre aux besoins et aux demandes des propriétaires/résidents selon les instructions.</li><li>Offrir un accueil chaleureux, sincère et personnalisé à tous les résidents.</li><li>Entamer des conversations personnalisées avec les résidents pour identifier leurs préférences personnelles à enregistrer dans leurs profils (via software).</li><li>Être proactif et anticiper toutes les exigences des résidents pour garantir une expérience à la hauteur de leurs espérances.</li><li>Récolter les retours sur expériences, et sur les suggestions d’activités afin de mieux satisfaire leurs attentes.</li><li>Tenir un registre quotidien (via software) de toutes les demandes, réservations et confirmations pour les résidents.</li><li>Avoir une connaissance de tous les résidents actuels, en arrivée et en départ.</li><li>Enregistrer et renseigner les procédures de suivi pour les demandes d’intervention au niveau des résidences.</li><li>Sous la supervision de la direction, assister à la coordination de tous les services visant à promouvoir l'entretien et la préservation des propriétaires et de leurs biens.</li><li>Gestion de tous les services liés à l'entretien des appartements, aux installations, aux services publics, à l'organisation scolaire, y compris d’autres demandes.</li><li>Développer des relations et des communications avec les points de vente de l'hôtel afin de fournir aux résidents les services rattachés à l’hôtel.</li><li>Maintenir une connaissance à jour de tous les détails des points de vente de l'hôtel tels qu'ils concernent les résidents (par exemple, les heures d'ouverture du spa, les prix des menus fixes, etc.) pour fournir rapidement des réponses aux questions pertinentes des résidents.</li><li>Avoir une connaissance approfondie des itinéraires, des temps de trajet, des coûts et des différents modes de transport.</li><li>Communiquer les nouveaux restaurants, points de vente, événements...</li><li>Conserver des archives détaillées de toutes les livraisons entrantes et sortantes.</li><li>Faciliter le traitement des documents de fax résidentiels et d'autres demandes administratives.</li></ul><br>Qualifications<br><br><ul><li>Bac+2 en Gestion Hôtelière ou équivalent.</li><li>Minimum 2 ans d'expérience en Réception, Guest Relations ou hôtellerie de luxe.</li><li>Excellente présentation et sens du service client.</li><li>Maîtrise du français, de l'anglais et de l'arabe est obligatoire.</li><li>Bonnes capacités de communication, d'organisation et de gestion des priorités.</li><li>Maîtrise de Microsoft Office 365.</li><li>Disponibilité pour des horaires flexibles (week-ends, jours fériés et night shifts).</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Are you an expert in telesales and can you turn a "no" into a "yes"? Are you looking for a stable project where your performance is truly rewarded? Join an elite team where your sales talent will make a difference.- Increase turnover by contacting a portfolio of qualified customers (targeted leads) to offer them suitable Fiber Optic (FTTH) offers.- Create demand and convince your contacts through a compelling and personalized sales approach.- Ensure sales closing while respecting quality criteria and internal processes.- The advantage of our project: You benefit from a highly qualified customer database, close supervision by industry experts, and powerful tools to maximize your sales from day one. <br> <br> Required profile : Experience required: Minimum 6 months of successful and verifiable experience in telesales (experience in outbound calls / Telecom is a strong asset).Language proficiency: Excellent speaking skills in French, verbal fluency, and natural argumentation.Sales temperament: Strong taste for challenge, keen sense of persuasion, and results-driven mindset.Professional attitude: Dynamism, perseverance, team spirit, and rigor. <br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.</li><li>Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.</li><li>Update all shipments rejected by Customs immediately with the appropriate system status.</li><li>Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.</li><li>Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.</li><li>Perform customs inspection visits when required by customs authorities.</li><li>Ensure all required work streams are completed on time and within defined quality standards.</li><li>Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.</li><li>Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.</li><li>Hand over customs release documents and duty details to the billing team promptly.</li><li>Manage urgent and priority clearance cases and ensure timely escalation when needed.</li><li>Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.</li><li>Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.</li><li>Comply strictly with customs regulations, DHL compliance rules and security standards.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of <strong>French</strong>, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions.<br>Planning & Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines.<br>Decision Making: Makes timely, compliant and well-judged decisions, even under pressure.<br>Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards.<br>Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives.<br>Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments.<br>Self‑Management: Remains calm, focused and effective in urgent or demanding situations.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p><strong>GENERAL Mission</strong></p><br><br><p>Reporting to the virtual agency and the Growth Department within the Business Unit, you will work closely with the various entities of the Growth Department, commercial animation, and the Network, to ensure better quality of service at the virtual agency by processing credit applications from various prospecting channels and achieving the highest conversion rate of prospects into customers.&nbsp;</p><br><br><p><strong>Main Missions</strong></p><br><br><p>1.<strong> Making outbound calls</strong></p><br><br><ul><li>Contact identified prospects to initiate the business relationship.</li><li>Present the adapted offer and identify the product that meets the client's needs.</li><li>Communicate the list of documents and guarantees required to complete the application.</li></ul><p>2. <strong>Converting prospects</strong></p><br><br><ul><li>Initiate prospect creation and record credit applications in the system.</li><li>Qualify and verify documents related to credit applications.</li><li>Forward validated files to physical branches for final processing.</li></ul><p>3. <strong>Monitoring virtual agency files assigned to the network</strong></p><br><br><ul><li>Perform rigorous follow-up on files assigned to physical branches.</li><li>Initiate alerts or necessary actions to ensure the closure of these files.</li></ul> <br> <br> Required profile : <ul><li>Education: Minimum Bachelor's degree (Bac+3) in management, commerce, or a related field.</li><li>Experience: At least 1 year in banking management, a micro-credit agency, or a call center in a prospecting role.</li><li>Personal Qualities: Organizational skills, rigor, initiative, leadership, and teamwork.<br>&nbsp;</li></ul> <br><br> </div>