Telesales Jobs in Morocco

<p>The inbound call handler is responsible for answering incoming customer calls by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main responsibilities include: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Guaranteeing the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good ease of oral and written expression. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<p>The call center agent is responsible for responding by phone to incoming customer calls. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of: Receiving incoming customer calls. Actively listening to the interlocutors. Identifying their needs, analyzing their requests and directing them. Maintaining the highest quality of customer service. Ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<p>The inbound call handler is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main responsibilities include: Receiving inbound customer calls, Actively listening to callers, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>

<p>The call center agent is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls Actively listening to the speakers Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Guaranteeing the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>

<p>The call reception agent is responsible for answering incoming customer calls by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main tasks include: Receiving incoming customer calls, Actively listening to callers, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<p>The incoming call handler is responsible for answering incoming customer calls by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they may also need to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls, Actively listening to the callers, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Conducts monthly audit to ensure compliance with company and brand standards<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Assists with regional and/or company-wide implementation of company best practices.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Models service behaviors that meet or exceed guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Do you want to join a dynamic and innovative team? Discover the opportunity to showcase your talent in an environment where every idea counts and where you can truly impact the future. Apply today and transform your career!</p><br><br><p>Reporting to the Marketing Department, your main mission is to develop the Brand Management activity to strengthen brand awareness and stimulate sales growth. As such, your main activities will be:</p><br><br><p><strong>Brand Strategy</strong></p><br><br><ul><li>Lead the brand strategy (SOREC game) in consultation with the communication teams.</li><li>Manage the brand identity and image of products by developing graphic guidelines and building brand culture for different targets and formats.</li><li>Deploy the new brand identity within the sales network and design its environment.</li></ul><p><strong>Communication and CRM</strong></p><br><br><ul><li>Collaborate in the implementation of the multi-target CRM strategy for all of the establishment's activities.</li><li>Deploy the multi-channel product and service communication strategy.</li><li>Develop creative briefs in line with the brand strategy to develop innovative communication tools and coordinate communication teams.</li></ul><p><strong>Market Watch and Analysis</strong></p><br><br><ul><li>Conduct ongoing monitoring of the market, products and competitors to stay informed of trends and sector developments.</li><li>Collect and analyze relevant data to identify market opportunities and threats.</li><li>Follow new consumer trends and innovations in the field to adapt marketing strategies.</li></ul><p><strong>Marketing Studies and Planning</strong></p><br><br><ul><li>Manage the company's qualitative studies.</li><li>Study and define multi-channel customer journeys in racecourses and points of sale using an innovative consumer approach.</li><li>Gain a perfect understanding of the market through in-depth analysis, market studies, and qualitative and quantitative research.</li><li>Participate in the development of the marketing plan by providing insights from studies to make informed decisions.</li><li>Plan actions, budget, and ensure follow-up.</li><li>Develop long-term forecasts taking into account market changes.</li></ul><p><strong>Performance Management</strong></p><br><br><ul><li>Analyze the impact of past activities and prepare a future plan to attract new targets.</li><li>Manage the marketing budget and associated plans.</li></ul> <br> <br> Required profile : <p><strong>As a potential candidate:</strong></p><br><br><ul><li>You have a Bac+4/5 degree in Business, Marketing, Economics, or equivalent with 2 to 5 years of experience in a similar role.</li></ul><p><strong>Required Skills:</strong></p><br><br><ul><li>You have solid knowledge of Brand Management.</li><li>You master strategic and operational Marketing.</li><li>You master graphic and IT tools.</li><li>You master brand strategy.</li><li>You master writing techniques.</li><li>You have knowledge of market analysis and competitive intelligence.</li><li>You have a sense for collecting, analyzing, and interpreting data.</li><li>You are oriented towards strategy, brand, and results.</li><li>You have a sense for detail, analysis, and synthesis.</li><li>You have a sense for planning and organization.</li><li>You have the ability to propose ideas and make decisions.</li><li>Be able to solve problems and withstand stress.</li><li>A sense of aesthetics and innovation.</li><li>Team spirit.</li></ul> <br><br> </div>

<p><strong>Position Overview</strong><br>The Software Business Unit (SWBU) leads the development, commercialization, and management of Stellantis software products and connected services. The organization focuses on delivering innovative digital experiences, driving customer satisfaction, and generating sustainable recurring revenue across brands and markets. The Business Unit Management Enlarged Europe and Middle East Africa (BMEE) team is responsible for driving the overall commercial performance of Stellantis Connected Services across the Enlarged Europe and Middle East &amp; Africa regions. For each connected service, BMEE defines and executes the commercial strategy, ensures its deployment across the different regions for all targeted brands/markets, and continuously monitors sales performance to identify opportunities and draw corrective action plans when required. Within BMEE, the Brand Account Manager Assistant (Supplier s Project Manager) supports the Brand Account Manager (STELLANTIS Project Manager) regarding:<br></p><ul><li>Brand Account and portfolio management</li><li>Pricing Management and commercial strategy execution</li><li>Business performance monitoring</li><li>Cross-functional coordination to ensure successful delivery of connected services objectives</li></ul><strong>Key Interfaces / Stakeholders</strong><br>Internal (SWBU / SWX):<br><ul><li>Brand Account Manager</li><li>Business Management Enlarged Europe (BMEE) team</li><li>Software Product Business (SWPM) team</li><li>Operations &amp; customer support (OP4C) team</li><li>SWX Finance team</li></ul>Brands &amp; Regions:<br><ul><li>Brand representatives in EMEA markets</li><li>Brand marketing, sales, and connected services teams</li></ul><strong>Required Qualifications &amp; Experience</strong><br>First professional experience (internship or initial role) in business management, pricing, marketing, consulting, or project coordination. Strong interest in connected services, digital products, data-driven business models and the automotive industry. Fluency in English (written and spoken) is mandatory.<br><strong>Key Competencies &amp; Skills</strong><br><ul><li>Strong analytical skills with the ability to structure and interpret business data and KPIs.</li><li>Good understanding of commercial performance drivers and pricing principles.</li><li>Ability to work in a cross-functional and multicultural environment.</li><li>Structured, detail-oriented, and reliable, with strong follow-up capabilities.</li><li>Clear and professional communication skills, both written and oral.</li><li>Proactive mindset and willingness to learn in a fast-evolving business context.</li></ul><strong>Nice-to-have / Additional Assets</strong><br><ul><li>Exposure to the automotive, digital, or subscription-based services environment.</li><li>Initial experience with benchmarking or competitive analysis.</li><li>Knowledge of tools used for reporting, business performance monitoring, or data analysis</li><li>Additional European language(s) would be considered a plus.</li></ul><p></p><p><strong>Desired Candidate Profile</strong></p><p>Master s degree (Bac+5) in Marketing / Business. Strong interest in connected services, digital products, data-driven business models, and the automotive industry. Experience: 1 to 3 years of experience. First professional experience (internship or initial role) in business management, pricing, marketing, consulting, or project coordination. Required Skills: Fluency in English (written and spoken) is mandatory. Strong analytical skills with the ability to structure and interpret business data and KPIs. Good understanding of commercial performance drivers and pricing principles. Ability to work in a cross-functional and multicultural environment. Structured, detail-oriented, and reliable, with strong follow-up capabilities. Clear and professional communication skills, both written and oral. Proactive mindset and willingness to learn in a fast-evolving business context. Nice-to-have / Additional Assets: Exposure to the automotive, digital, or subscription-based services environment; initial experience with benchmarking or competitive analysis; knowledge of tools used for reporting, business performance monitoring, or data analysis; additional European language(s) would be considered a plus.</p>

<p>1. Position Overview The Software Business Unit (SWBU) leads the development, commercialization, and management of Stellantis software products and connected services. The organization focuses on delivering innovative digital experiences, driving customer satisfaction, and generating sustainable recurring revenue across brands and markets. The Business Unit Management Enlarged Europe and Middle East Africa (BMEE) team is responsible for driving the overall commercial performance of Stellantis Connected Services across the Enlarged Europe and Middle East &amp; Africa regions. For each connected service, BMEE defines and executes the commercial strategy, ensures its deployment across the different regions for all targeted brands/markets, and continuously monitors sales performance to identify opportunities and draw corrective action plans when required. Within BMEE, the Brand Account Manager Assistant (Supplier s Project Manager) supports the Brand Account Manager (STELLANTIS Project Manager) regarding:</p><p>Brand Account and portfolio management</p><p>Pricing Management and commercial strategy execution</p><p>Business performance monitoring</p><p>Cross-functional coordination to ensure successful delivery of connected services objectives</p><p>2. Key Interfaces / Stakeholders</p><p>Internal (SWBU / SWX):</p><ul><li>Brand Account Manager</li><li>Business Management Enlarged Europe (BMEE) team</li><li>Software Product Business (SWPM) team</li><li>Operations &amp; customer support (OP4C) team</li><li>SWX Finance team</li></ul><p>Brands &amp; Regions:</p><ul><li>Brand representatives in EMEA markets</li><li>Brand marketing, sales, and connected services teams</li></ul><p>3. Required Qualifications &amp; Experience</p><ul><li>First professional experience (internship or initial role) in business management, pricing, marketing, consulting, or project coordination.</li><li>Strong interest in connected services, digital products, data-driven business models and the automotive industry.</li><li>Fluency in English (written and spoken) is mandatory.</li></ul><p>4. Key Competencies &amp; Skills</p><ul><li>Strong analytical skills with the ability to structure and interpret business data and KPIs.</li><li>Good understanding of commercial performance drivers and pricing principles.</li><li>Ability to work in a cross-functional and multicultural environment.</li><li>Structured, detail-oriented, and reliable, with strong follow-up capabilities.</li><li>Clear and professional communication skills, both written and oral.</li><li>Proactive mindset and willingness to learn in a fast-evolving business context.</li></ul><p>5. Nice-to-have / Additional Assets</p><ul><li>Exposure to the automotive, digital, or subscription-based services environment.</li><li>Initial experience with benchmarking or competitive analysis.</li><li>Knowledge of tools used for reporting, business performance monitoring, or data analysis</li><li>Additional European language(s) would be considered a plus.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Profile Required: Master s degree (Bac+5) in Marketing / Business. Strong interest in connected services, digital products, data-driven business models, and the automotive industry. Experience: 1 to 3 years of experience. First professional experience (internship or initial role) in business management, pricing, marketing, consulting, or project coordination. Required Skills: Fluency in English (written and spoken) is mandatory. Strong analytical skills with the ability to structure and interpret business data and KPIs. Good understanding of commercial performance drivers and pricing principles. Ability to work in a cross-functional and multicultural environment. Structured, detail-oriented, and reliable, with strong follow-up capabilities. Clear and professional communication skills, both written and oral. Proactive mindset and willingness to learn in a fast-evolving business context. Nice-to-have / Additional Assets: Exposure to the automotive, digital, or subscription-based services environment; initial experience with benchmarking or competitive analysis; knowledge of tools used for reporting, business performance monitoring, or data analysis; additional European language(s) would be considered a plus.</p>

<p>The inbound call handler is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main responsibilities consist of: Receiving incoming customer calls, Actively listening to callers, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy. Experience in telemarketing is desirable (Inbound calls).</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written fluency. Excellent argumentation skills. Commercial logic. Genuine listening skills. Demonstrated empathy. Experience required. Experience in telemarketing is desirable (inbound calls).</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are recruiting for our client, operating in the medical device production and sales sector, based in Bouskoura - Ouled Saleh, an HR Officer - Payroll &amp; Administration.</p><br><br><br><ul><li>Manage complete payroll: collect variables, process, check (on Sage)</li><li>Ensure personnel administration: contracts, certificates, leave, absences, personnel files</li><li>Ensure compliance with social legislation and labor law</li><li>Manage social declarations and relations with the relevant bodies</li><li>Update HR dashboards and participate in social reporting</li><li>Contribute to the improvement of HR procedures</li></ul> <br> Required profile : <ul><li>Education: Bachelor's degree (Bac +3) or Master's degree (Bac +5) in Human Resources, Management, or equivalent</li><li>Proven experience in payroll and HR administration</li><li>Mandatory experience in payroll management on Sage</li><li>Good knowledge of social law and labor legislation</li><li>Proficiency in office tools</li><li>Rigor, autonomy, organizational skills, and confidentiality</li></ul> <br><br> </div>

<p>The inbound call center agent is responsible for responding by phone to incoming customer calls. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of:</p><p>Receiving incoming customer calls</p><p>Actively listening to callers</p><p>Identifying their needs, analyzing their requests and directing them</p><p>Maintaining the highest quality of customer service</p><p>Ensuring the achievement of the quantitative and qualitative objectives of the project.</p><p>Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<p>The call reception commercial advisor is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team manager, their main missions consist of: Receiving incoming customer calls Actively listening to the callers Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Ensuring the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>