CS Cart Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>AXA&nbsp;ASSURANCE&nbsp;MAROC</strong>&nbsp;recrute&nbsp;pour&nbsp;le&nbsp;compte&nbsp;de&nbsp;sa&nbsp;<strong>Direction Stratégie, Opérations et Technologie Afrique Atlantique </strong>un/une <strong>Développeur IT</strong>&nbsp;:</p><br><p><strong><u>Mission&nbsp;du&nbsp;poste&nbsp;:&nbsp;</u></strong></p><br><p>&nbsp;Le rôle du <strong>Développeur IT</strong> est de réaliser le développement informatique et la maintenance des outils informatiques. Expert dans un ou plusieurs langages de programmation, il participe et/ou assure l’analyse d’une application informatique à partir d’un cahier des charges.</p><br><p><strong><u>Activités&nbsp;du&nbsp;poste&nbsp;:</u></strong></p><br><p>Le <strong>Développeur IT</strong> exerce tout ou une partie des activités principales suivantes :</p><br><p><strong>L’analyse :</strong></p><br><p>• Etudier la faisabilité de la demande et la dimensionner (coût, délai, besoin, ...)<br>• Analyser le cahier des charges et participer à l’analyse fonctionnelle et technique<br>• Effectuer l’analyse organique de l’application et élaborer les dossiers de programmation<br>• Participer à la structure des fichiers et des tables</p><br><p><strong>La mise en œuvre :</strong></p><br><p>• Ecrire tout ou partie des programmes en respectant les normes et les standards en vigueur<br>• Elaborer des jeux de tests (unitaires ou d’intégration) et les exploiter<br>• Définir les procédures de reprise sur incidents<br>• Elaborer la documentation fonctionnelle et technique de l’application<br>• Contrôler la qualité du produit livré (fiabilité, ergonomie, ...)<br>• S’assurer de la faisabilité des solutions retenues auprès de la production/technique<br>• Assurer la mise en production de l’application<br>• Contrôler la bonne exécution des travaux batch</p><br><p><strong>Le suivi et l’amélioration :</strong></p><br><p>• Assister les opérateurs en cas de problèmes ponctuels<br>• Diagnostiquer ou aider au diagnostic des pannes et proposer des solutions<br>• Modifier et faire évoluer l’application en fonction des demandes des utilisateurs ou des évolutions techniques légales<br>• Participer à des réflexions concernant les améliorations des techniques de développement ou de mise en œuvre des solutions</p><br><p>En outre, et de façon non limitative, il peut être amené à effectuer toute mission à la demande de sa hiérarchie, compatible avec sa fonction.</p><br><p>&nbsp;<strong><u>Compétences&nbsp;requises:</u></strong></p><br><p><u>Compétences&nbsp;techniques&nbsp;:</u></p><br><ul><li>Maîtrise des méthodes de programmation</li><li>Maîtrise des applications informatiques dont il a la charge</li><li>Connaissance du métier et ses enjeux dans la branche dans laquelle il intervient</li></ul><p>&nbsp;<u>Compétences&nbsp;transversales :</u></p><br><ul><li>Sens de l'organisation et du détail</li><li>Capacités d'analyse</li><li>Respect des règles et procédures</li><li>Capacité à innover et proposer</li><li>Capacité à travailler méthodiquement dans la répétitivité</li></ul><p>&nbsp;<strong><u>Profil&nbsp;recherché&nbsp;:</u></strong></p><br><ul><li>De formation Bac+5 d’une université ou école d’ingénieur informatique;</li><li>Expérience d’au moins 3 ans sur un poste similaire dans le développement informatique sur le langage ciblé.</li></ul><p>Si&nbsp;le&nbsp;descriptif&nbsp;correspond&nbsp;à&nbsp;votre&nbsp;profil&nbsp;et&nbsp;motivations&nbsp;professionnelles,&nbsp;merci&nbsp;de&nbsp;nous&nbsp;faire&nbsp;parvenir&nbsp;vos&nbsp;CV.</p><br><p><strong>Pourquoi&nbsp;rejoindre&nbsp;AXA&nbsp;Assurance&nbsp;Maroc&nbsp;?</strong></p><br><ul><li>AXA&nbsp;est&nbsp;un&nbsp;des&nbsp;leaders&nbsp;de&nbsp;l’assurance&nbsp;et&nbsp;de&nbsp;la&nbsp;gestion&nbsp;d’actifs&nbsp;à&nbsp;travers&nbsp;le&nbsp;monde.</li><li>Nous&nbsp;aidons&nbsp;nos&nbsp;108&nbsp;millions&nbsp;de&nbsp;clients&nbsp;à&nbsp;traverser&nbsp;les&nbsp;petites&nbsp;et&nbsp;grandes&nbsp;difficultés&nbsp;de&nbsp;la&nbsp;vie.</li><li>Accéder&nbsp;à&nbsp;des&nbsp;opportunités&nbsp;de&nbsp;développement&nbsp;professionnel&nbsp;et&nbsp;de&nbsp;formation&nbsp;continue&nbsp;pour&nbsp;favoriser&nbsp;votre&nbsp;croissance&nbsp;au&nbsp;sein&nbsp;de&nbsp;notre&nbsp;entreprise&nbsp;et&nbsp;enrichir&nbsp;votre&nbsp;panel&nbsp;de&nbsp;compétences.</li><li>Evoluer&nbsp;dans&nbsp;une&nbsp;culture&nbsp;d'entreprise&nbsp;basée&nbsp;sur&nbsp;l’agilité,&nbsp;la&nbsp;performance&nbsp;individuelle&nbsp;et&nbsp;collective,&nbsp;la&nbsp;collaboration&nbsp;et&nbsp;l'éthique.</li><li>Être&nbsp;collaborateur&nbsp;AXA&nbsp;Assurance&nbsp;Maroc,&nbsp;c’est&nbsp;rejoindre&nbsp;un&nbsp;environnement&nbsp;de&nbsp;travail&nbsp;inclusif&nbsp;et&nbsp;diversifié,&nbsp;où&nbsp;chaque&nbsp;individu&nbsp;est&nbsp;valorisé&nbsp;et&nbsp;a&nbsp;la&nbsp;possibilité&nbsp;de&nbsp;s'épanouir.</li><li>Tous&nbsp;nos&nbsp;emplois&nbsp;sont&nbsp;ouverts&nbsp;aux&nbsp;personnes&nbsp;en&nbsp;situation&nbsp;d’handicap.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <ul><li>Manage locally a team of High-tech resources working in teams and pods to deliver high value programs</li><li>Coordinate with hiring managers, supervise, organize your scope to ensure performance and consistency targets are met</li><li>Contribute in the selection and identification of your team members</li><li>Provide guidance and day to day insight to different team members</li><li>Conduct performance monthly and bi-annual reviews</li><li>Create and nurture a culture of performance and over achievement within your team</li><li>Onboard, develop skills, upskill, train and ensure that your teams skills are always in concordance with the HM requirements</li><li>Manage discipline, absenteism, work ways and ensure that Cnexias business rules and policies and respected and applied by all tech team</li><li>Hold regular touch point with your team, the service delivery manager and the Hiring manager to guarantee a day-to-day monitoring of the delivery and team progress in correspondence to the different projects your team is involved in </li></ul> <br> Required profile : <strong>Job Offer Description</strong><br><ul><li>Manage locally a team of High-tech resources working in teams and pods to deliver high value programs</li><li>Coordinate with hiring managers, supervise, organize your scope to ensure performance and consistency targets are met</li><li>Contribute in the selection and identification of your team members</li><li>Provide guidance and day to day insight to different team members</li><li>Conduct performance monthly and bi-annual reviews</li><li>Create and nurture a culture of performance and over achievement within your team</li><li>Onboard, develop skills, upskill, train and ensure that your teams skills are always in concordance with the HM requirements</li><li>Manage discipline, absenteism, work ways and ensure that Cnexias business rules and policies and respected and applied by all tech team</li><li>Hold regular touch point with your team, the service delivery manager and the Hiring manager to guarantee a day-to-day monitoring of the delivery and team progress in correspondence to the different projects your team is involved in </li></ul><br><strong>Required Skills and Experience</strong><br><ul><li>3 years working experience Team management in a highly demanding Tech environment.</li><li>Bachelor Education Level in an advanced it field (preferably development, project management, Dataetc.)</li><li>A previous experience as an Team lead in a multi-national bilingual (Eng+Fr) environment</li><li>Experience with agile Management approach</li><li>Experience with project management</li><li>Experience with service delivery management</li><li>Service oriented, and autonomous</li><li>Proactive, innovative, and critical thinker</li><li>Good communication skills in English and French</li></ul><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><br><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><br><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><br><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health &amp; Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><br><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><br><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><br><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><br><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health &amp; Safety issues and acting and following up on all concerns appropriately.</p><br><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Implement the ANM strategy for its scope.</li><li>Participate in the development of the purchasing strategy for projects related to technical and project teams.</li><li>Launch calls for tenders, analyze supplier offers, write comparative tables.</li><li>Prepare award documents for decision-making committees.</li><li>Establish and maintain strong, long-term relationships with suppliers.</li><li>Contribute to the negotiation of commercial, contractual, and logistical conditions.</li><li>Participate in the drafting and monitoring of supplier contracts.</li><li>Monitor the execution of markets (orders, deliveries, penalties, disputes).</li><li>Contribute to the evaluation and qualification of suppliers.</li><li>Update purchasing databases.</li><li>Prepare and analyze the various indicators for its scope.</li><li>Ensure regular reporting.</li></ul> <br> <br> Required profile : <ul><li>Hold a Master's degree (Bac+5) in Purchasing and Logistics or similar training.</li><li>Minimum 5 years of experience in purchasing, ideally in the mass retail sector.</li><li>Excellent negotiation and supplier relationship management skills.</li><li>Ability to anticipate market trends, assess risks, and make strategic decisions.</li><li>Interpersonal intelligence and adaptability.</li><li>Ability to work in a team and communicate effectively.</li><li>Analytical mindset and rigor in file monitoring.</li><li>Recognized ability to adapt and innovate.</li><li>Fluent in French.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Develop and maintain business applications.</li><li></li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise<p>LEONI est un fournisseur mondial de produits, de solutions et de services pour la gestion de l'énergie et des données dans l'industrie automobile. Notre Groupe emploie environ 87 000 personnes dans 21 pays et a généré un chiffre d'affaires consolidé de 5 milliards d'euros en 2024, nous sommes l'un des principaux fournisseurs de câbles complexes et de systèmes de câblages spéciaux adaptés à nos clients.&nbsp;</p><br><p>Nous&nbsp;sommes convaincus&nbsp;que&nbsp;des connexions significatives entre collaborateurs sont le moteur de l’innovation et du succès. Chez LEONI, vous rejoindrez une équipe diversifiée, internationale et collaborative qui façonne l’avenir de la mobilité, de la conduite autonome aux motorisations alternatives en passant par les solutions de recharge intelligente.</p><br><p>Depuis mi-2025, nous faisons partie du Groupe Luxshare, l’un des principaux fournisseurs de solutions au monde pour les secteurs de l’électronique grand public, des communications, des centres de données, de l’automobile et de la santé, basé en Chine. Rejoignez-nous et contribuons ensemble à façonner l’avenir de la connectivité.</p><br><p><strong>Et nous vous recherchons.</strong></p><br><br><br>Description du poste<ul><li>Gérer et entretenir l'infrastructure informatique, y compris les serveurs, les réseaux et les systèmes de stockage.</li><li>Contrôler les performances des systèmes et résoudre les problèmes afin de minimiser les temps d'arrêt.</li><li>Mettre en œuvre et maintenir des mesures de sécurité informatique pour protéger les données et les actifs de l'entreprise.</li><li>Élaborer et mettre en œuvre des procédures et des documents opérationnels en matière de technologies de l'information</li><li>Collaborer avec des équipes interfonctionnelles afin d'optimiser la prestation de services informatiques.</li><li>Gérer les environnements d'informatique en nuage et veiller à l'affectation correcte des ressources</li><li>Mettre en œuvre des solutions d'automatisation pour améliorer l'efficacité et réduire les tâches manuelles</li></ul><br><br>Qualifications et Expérience<ul><li>Licence en informatique, en technologie de l'information ou dans un domaine connexe.</li><li>1 an&nbsp;d'expérience dans les opérations informatiques, de préférence dans un environnement d'entreprise</li><li>Solide connaissance de la gestion de l'infrastructure informatique et de l'administration du réseau</li><li>Maîtrise de la surveillance des systèmes, du dépannage et de l'optimisation des performances</li><li>Expérience des plateformes d'informatique en nuage telles que AWS ou Azure</li><li>Solide compréhension des meilleures pratiques en matière de sécurité informatique et de leur mise en œuvre</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >In this role, your main responsibilities will be: Level 2 Support &amp; Assistance: Handling and prioritizing user web requests. Analyzing and resolving complex requests. Proposing workarounds when necessary. Coordinating with tribes, squads, and partners. Documenting and enriching the knowledge base. Incidents &amp; Quality of Service: Actively participating in web incident management. Communicating to business units in under 30 minutes. Contributing to post-mortems and action plans. Continuous Improvement &amp; Strategic Focus: Monitoring Quality of Service KPIs. Participating in QoS and CAB meetings. Addressing the challenge of shifting Google My Business to level 1 (target 01/01/2027).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Degree: Master's (Bac+5) Experience: 3-5 years in e-business/digital/web. Skills: Level 2 or 3 user support. Experience in incident management. Customer-focused, rigorous, and analytical. Good level of English (incident conferences). Key tools: ServiceNow, Jira, Piano Analytics, Dynatrace, ELK, OSIA</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Notre client est un acteur institutionnel de référence, opérant dans un secteur réglementé à fort enjeu de sécurité, de conformité et de maîtrise des risques.<br> Dans le cadre du renforcement de son dispositif de gouvernance, de contrôle permanent et de gestion des risques, nous recrutons un(e) Responsable Sécurité de l’Information &amp; Risk Manager , basé(e) à Casablanca.<br> Missions principales Rattaché(e) à la Direction Contrôle Permanent &amp; Risk Management, vous contribuerez au pilotage du dispositif de sécurité de l’information, du Système de Management de la Sécurité de l’Information, ainsi qu’au dispositif global de gestion des risques.<br> À ce titre, vos principales missions seront les suivantes : Sécurité de l’information et SMSI Contribuer à l’animation, au suivi et à l’amélioration continue du SMSI.<br> Veiller à la mise en œuvre et au respect des politiques, procédures et règles de sécurité de l’information.<br> Participer à la préparation, l’animation et le suivi des instances liées à la sécurité de l’information.<br> Assurer le suivi des plans d’actions sécurité et des recommandations issues des audits, contrôles et revues.<br> Contribuer au maintien du niveau de conformité du SMSI avec les exigences de la norme ISO/IEC 27001.<br> Participer à l’identification, l’évaluation et le traitement des risques liés à la sécurité de l’information.<br> Contribuer aux actions de sensibilisation des collaborateurs aux bonnes pratiques de sécurité.<br> Gestion des risques Participer à l’identification, l’évaluation, la hiérarchisation et le suivi des risques liés aux activités, processus métiers, processus supports et systèmes d’information.<br> Contribuer à l’élaboration et à la mise à jour des cartographies des risques.<br> Assurer le suivi des plans d’actions de traitement des risques avec les parties prenantes concernées.<br> Participer à l’animation du dispositif de gestion des risques et à la diffusion d’une culture du risque.<br> Préparer les reportings, tableaux de bord et supports de suivi relatifs aux risques.<br> Gestion des incidents et suivi des actions Participer au suivi des incidents de sécurité de l’information et des incidents opérationnels significatifs.<br> Assurer le suivi des actions correctives et préventives jusqu’à leur clôture.<br> Contribuer à l’analyse des causes et à l’identification des zones de risque.<br> Participer à la consolidation des indicateurs relatifs aux incidents, risques et plans d’actions.<br> Pilotage et reporting Produire les tableaux de bord liés à la sécurité de l’information, aux risques et aux plans d’actions.<br> Assurer le suivi régulier des indicateurs relevant de votre périmètre.<br> Contribuer à la préparation des comités, revues et reportings internes.<br> Participer aux projets transverses impliquant des enjeux de sécurité de l’information, de contrôle interne ou de gestion des risques.<br> De formation supérieure Bac+4/Bac+5 en informatique, cybersécurité, systèmes d’information, audit, gestion des risques ou équivalent, vous justifiez d’une expérience réussie dans l’un ou plusieurs des domaines suivants : Sécurité de l’information Gouvernance SSI Gestion des risques Audit SI Contrôle interne Conformité Continuité d’activité Vous disposez d’une bonne compréhension des architectures SI : réseaux, serveurs, postes de travail, annuaires, messagerie, environnements virtualisés.<br> Vous maîtrisez ou connaissez les sujets suivants : Sécurité réseau : firewall, VPN, segmentation, proxy, accès distants Solutions de sécurité : EDR, SIEM, SOC, IAM, MFA, DLP, chiffrement, sauvegarde, supervision Gestion des vulnérabilités Lecture et exploitation de rapports d’audit technique, tests d’intrusion, scans de vulnérabilités ou analyses de risques Référentiels cybersécurité : ISO 27001, ISO 27002, ISO 27005, ISO 22301, CIS Controls, EBIOS RM Une certification de type ISO 27001 Lead Implementer / Lead Auditor, EBIOS RM, CISM, CISSP, CompTIA Security+ ou équivalent serait fortement appréciée.<br> Qualités attendues Esprit d’analyse et de synthèse Rigueur et sens de l’organisation Capacité à gérer des sujets transverses Aisance relationnelle et rédactionnelle Capacité de communication, de sensibilisation et d’influence Autonomie, discrétion et sens de la confidentialité</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> About the Role Our client is a leading industrial technology and engineering organization specializing in warehouse automation, logistics optimization, and digital supply chain solutions.<br> Their teams design, deploy, and support software platforms that control and optimize complex warehouse operations for customers across multiple industries.<br> We are looking for an Application Support Engineer to help maintain and support Warehouse Control Systems (WCS) deployed in production environments.<br> This role combines technical support, troubleshooting, incident management, software maintenance, and customer interaction.<br> The ideal candidate enjoys solving technical issues, working directly with users, and ensuring mission-critical logistics systems operate reliably.<br> CONTRACT: Permanent (CDI) LOCATION: Oullins/Lyon area, France (Hybrid) PROCESS: 3 client interviews NOTE: The client is open to sponsoring the visa and relocation Key Responsibilities Serve as the primary contact for customers requiring application support Manage support tickets and ensure compliance with SLA commitments Investigate, diagnose, and resolve software and system incidents Perform remote troubleshooting and technical interventions Implement corrective actions and temporary workarounds when needed Collaborate with development and technical teams on complex issues Maintain accurate documentation of incidents and resolutions Coordinate on-site interventions when remote support is insufficient Perform preventive maintenance and system audits at customer locations Contribute to improving technical documentation and knowledge bases 3+ years of experience in application support , software maintenance, or technical support roles Strong knowledge of SQL and relational databases Experience with C# , C++ , or object-oriented programming environments Experience troubleshooting software applications in production environments Understanding of Windows-based application ecosystems Ability to analyze incidents and identify root causes Fluent French (written and spoken) Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Senior Technician - English &amp; French Speaker&nbsp;</strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll&nbsp;achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for the Middle East, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions.&nbsp;</p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the&nbsp;life of the&nbsp;incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in English &amp; French&nbsp;</li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The operations technician is responsible for supervision, ticket processing, and managing calls and emails for basic level technical support. Operations Technician reporting to the Team Leader, whose main responsibilities are: Monitoring of client network, system, and security platforms; Answering calls in French or English for our clients; Managing email; Qualifying received tickets and requesting diagnostics as needed; Managing weekly and monthly network KPIs; Third-party management; Incident processing; Creating incident tickets from the monitoring tool or following the receipt of calls or emails; Performing diagnostics according to internal procedures; Initiating escalation procedures when necessary; Contributing to the knowledge base based on the analysis of processed incidents; Managing requests; Providing support for the use and updating of software; Managing user accounts (account unlocking, troubleshooting, resolving email and office automation issues, managing peripherals, etc.); Coordination; Participating in skills transfers for new recruits or as part of a reversibility process. Provide customer reports.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Minimum of a 2-3 year post-secondary degree in Computer Science, bilingual, you have initial experience in a service desk or technical support role. Knowledge of support tools is required. Experience with Active Directory and MS Exchange is preferred. Technical Environment: Network: Routers, Switches; System: Linux, Windows. Virtualization: VMware, Citrix, Hyper-V, Amazon Workspace Telephony: Avaya, IP Telephony Security: Fortinet, Palo Alto, F5 Knowledge: Customer support expertise Good knowledge of systems (Windows, Linux) Good knowledge of virtualized environments Good knowledge of network technologies Soft Skills: Active listening, customer service orientation, empathy, ability to manage stress, adaptability, rigor and responsiveness (essential), excellent learning ability Hard Skills: Good level of French and English (spoken and written), excellent communication skills, availability and flexibility (3x8 shift work, 24/7), adherence to rules (schedules, breaks, work methods), teamwork skills</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for a Dynamics 365 Expert to join our team and contribute to the deployment, customization, and optimization of the Dynamics 365 solution within our company. As an expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong>Missions :</strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance &amp; Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages ​​such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages ​​(C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance &amp; Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >As a Microsoft Dynamics 365 technical expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Your main responsibilities will include:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance &amp; Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages ​​such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages ​​(C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance &amp; Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a Systems and Network Administrator, you will play a central and structuring role in the daily management and evolution of our ERP information system and our IT infrastructure.</p><br><br><p><strong>Your main mission</strong></p><br><br><ul><li>Manage, secure, and optimize the entire IT system (networks, databases, servers), while ensuring optimal connectivity, smooth data transmission, and quality support for our users.</li><li>Reporting directly to the IT Project Manager, you will be involved in both technical fundamentals, compliance with company procedures, and the evolution of the IT architecture, in close collaboration with management and managers.</li></ul><p><strong>Your main responsibilities</strong></p><br><br><ul><li><strong>ERP Project Support and IT System Evolution</strong><ul><li>Participate in the deployment of the future ERP in collaboration with business teams and external providers.</li><li>Prepare and maintain the technical environment necessary for the ERP to function.</li><li>Ensure technical administration of the ERP solution: servers, databases, backups, access rights, and interfaces.</li><li>Support users in adopting new tools.</li><li>Participate in the continuous improvement of IT processes.</li></ul></li><li>Database Administration and Backup Management<ul><li>Ensure technical administration of the databases used by the company.</li><li>Participate in the installation, configuration, and optimization of database environments.</li><li>Guarantee the smooth running of backups and check their effectiveness.</li><li>Define and maintain a reliable organization of backup media.</li><li>Participate in the implementation of solutions ensuring data resilience and restoration.</li><li>Ensure compliance with access rules and information confidentiality.</li></ul></li><li><strong>Network Management, Configuration, and Security</strong><ul><li>Design, administer, and evolve the network architecture adapted to the company's needs.</li><li>Ensure the availability and performance of network infrastructures (LAN, Wi-Fi, Internet access, communication equipment).</li><li>Administer network equipment and ensure its maintenance.</li><li>Participate in defining and applying the IT security policy.</li><li>Implement cybersecurity best practices: access protection, rights management, antivirus protection, data security.</li><li>Ensure control over access to the information system and track it.</li><li>Identify, analyze, and resolve technical incidents related to infrastructures.</li></ul></li><li><strong>Systems and Server Administration</strong><ul><li>Install, configure, and administer the company's servers and IT equipment.</li><li>Ensure the monitoring and operational maintenance of infrastructures.</li><li>Administer Microsoft Windows environments and associated services.</li><li>Manage user accounts, access rights, and security policies.</li><li>Implement and follow IT operating procedures.</li><li>Document architectures, configurations, and technical interventions.</li></ul></li><li><strong>User Support, Monitoring, and Continuous Improvement</strong><ul><li>Provide local technical support to employees.</li><li>Diagnose and resolve hardware, software, and network incidents.</li><li>Advise users and propose solutions tailored to their needs.</li><li>Ensure technological watch on systems, networks, and cybersecurity solutions.</li><li>Identify improvement opportunities and propose evolutions to optimize IT system performance.</li></ul></li><li><strong>Operational Excellence and Brand Image</strong><ul><li>Strictly adhere to internal procedures and regulatory requirements applicable to the quality management system.</li><li>Ensure the proper organization, documentation, and archiving of the information system's technical elements.</li><li>Provide a reliable, responsive IT service focused on user satisfaction.</li><li>Contribute through professionalism to projecting a positive image of the IT function within the company.</li></ul></li></ul> <br> <br> Required profile : <p>Hold a degree of Bachelor's degree +3 or higher in Computer Science, Systems and Networks, or equivalent.</p><br><br><p>Proven experience in the administration of IT servers and networks.</p><br><br><p>Experience in ERP administration is desired.</p><br><br><p>Good command of Microsoft Windows environments.</p><br><br><p>Solid knowledge of network infrastructures and protocols.</p><br><br><p>Solid skills in database administration, operational cybersecurity, and identity and access management.</p><br><br><p>Ability to monitor technology trends and propose innovative solutions adapted to the company's needs.</p><br><br><p>Knowledge of technical administration of an ERP is an asset.</p><br><br><p>Rigor, organization, and a keen sense of discretion and confidentiality.</p><br><br><p>Structuring, pragmatic, solutions-oriented mindset with strong operational efficiency.</p><br><br><p>Good interpersonal skills, listening skills, and ability to interact and work in concert with management, managers, and teams.</p><br><br><p>Ability to work autonomously, take initiative, and effectively manage assigned tasks.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Scope The Pre-Sales Engineer is responsible for providing technical expertise and solution design in support of the Sales team, partners, and customers. This role focuses on enabling Apple Enterprise adoption, driving digital transformation across industries, and ensuring seamless integration of Apple solutions in mixed IT environments. Main Duties and Responsibilities <br>• Act as a subject matter expert for Apple solutions, supporting sales and partners throughout the pre-sales cycle. <br>• Design and deliver solution proposals, demos, proofs-of-concept, and RFP responses. <br>• Conduct partner enablement sessions, technical workshops, and product trainings to build Apple competency across the channel. <br>• Showcase Apple Business Manager (ABM), Automated Device Enrollment (ADE), and enterprise app integration. <br>• Support enterprise IT teams with security, compliance, and integration of Apple devices into a Windows/Active Directory environment. <br>• Develop and maintain strong relationships with Apple regional teams, ecosystem partners, and key enterprise accounts. <br>• Provide after-sales technical support when required, ensuring customer adoption and value realization. <br>• Stay current with Apple s enterprise solutions, MDM platforms (Jamf, Intune, MobileIron), and security framework.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Position Requirements <br>Education Bachelor's degree in Computer Engineering, Computer Science or any other related field. <br>Experience <br>• 5 7 years of experience in pre-sales engineering, technical consulting, or enterprise IT. <br>• Strong knowledge of the Apple enterprise ecosystem. <br>• Apple Business Manager, Automated Device Enrollment <br>• MDM platforms (Jamf, Intune, MobileIron. <br>• Mac/iOS integration in a mixed IT environm <br>• ent.Excellent communication, presentation, and consultative selling skills. <br>• Languages: Fluent in English; proficiency in Arabic and French is a plus. <br>• Apple certifications (ACSP, Jamf 200/300, or equivalent) preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Consultant / SAP CRM Developer (Sales &amp; Service Cloud), ideally with good knowledge of CPQ &amp;/or BTP &amp;/or CPI, motivated and experienced to join our team. The ideal candidate will be responsible for designing and implementing CRM solutions (Sales and Service Cloud) integrated with SAP CPQ (Configure, Price, Quote) and SAP Commerce Cloud. If you have this experience, you could also work on innovative integrations based on SAP Business Technology Platform (BTP) and SAP Cloud Platform Integration (CPI). You will work in close collaboration with cross-functional teams to meet client needs while ensuring high-quality standards.</p><p><strong>Responsibilities:</strong></p><p><strong>Development and Customization:</strong></p><ul><li>Design and develop custom solutions in SAP Cloud Application Studio.</li><li>Write scripts and extensions using ABSL.</li><li>Configure and design user interfaces with the UI Designer.</li></ul><p><strong>Integration Management:</strong></p><ul><li>Implement and manage integrations between SAP C4C and other systems via OData and SOAP APIs.</li><li>Develop and test web services to ensure reliable and secure data exchange.</li><li>Identify and resolve issues related to integration flows.</li></ul><p><strong>Documentation and Support:</strong></p><ul><li>Write detailed technical documentation for all developed solutions.</li><li>Provide training or technical support to users and internal teams.<p></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Skills:</strong></p><ul><li>Expertise in SAP Cloud Application Studio and development with ABSL.</li><li>Proficiency in UI Designer for screen customization.</li><li>Strong API integration skills, particularly with OData and SOAP.</li><li>Good understanding of data management concepts and XML/JSON structures.</li><li>Good communication skills for collaboration with technical and functional stakeholders.</li></ul><p><strong>Qualifications and Experience:</strong></p><ul><li>Master's degree (Bac+5) in Computer Science, Engineering, or a related field.</li><li>Minimum 3-5 years of experience in SAP C4C technical development.</li><li>An SAP C4C certification is an asset.</li></ul><p><strong>Additional Assets:</strong></p><ul><li>Knowledge of other SAP solutions (S/4HANA, BTP).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>