CSS developer Jobs in Morocco 2026

0 to 0 years Bayt

Customer Relations and Sales Agent

On-site - Morocco 30 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency. Job : Training start date: Monday, June 8 Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone). Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales. Your tasks: Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism. Technical support: diagnose and resolve issues related to cable, internet, and TV services. Customer follow-up: update information in our CRM tools. Additional sales: propose premium options and achieve sales targets. Customer retention: promote existing offers to strengthen satisfaction and loyalty. Required profile : Job Offer Description Training start date: Monday, June 8 Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone). Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales. Your tasks: Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism. Technical support: diagnose and resolve issues related to cable, internet, and TV services. Customer follow-up: update information in our CRM tools. Additional sales: propose premium options and achieve sales targets. Customer retention: promote existing offers to strengthen satisfaction and loyalty. Required Skills and Experience Perfect command of French and English (spoken and written). Experience in a call center, customer service, or sales (beginners accepted if they have a proven sales aptitude). Excellent active listening and persuasion skills. Computer literacy and speed of execution. Team spirit, enjoyment of challenges, and results-oriented. Benefits Permanent contract upon integration. Paid initial training starting June 8 + sales coaching. CNSS (Moroccan Social Security) + free private health coverage. Round-trip transportation provided. Attractive performance bonuses. Career advancement opportunities in a modern and dynamic international environment. </div>

0 to 0 years Naukri Gulf

Water & Sanitation Expert

On-site - Morocco - Boulemane 6 July 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Contract Type: Regular / Permanent WHO WE ARE Present in 40 countries with 40,000 employees, SUEZ provides essential services to protect and improve quality of life in the face of growing environmental challenges. SUEZ enables its clients to provide access to water and waste services through resilient and innovative solutions. SUEZ Consulting, a SUEZ Group entity, supports the cities and regions of tomorrow, as well as industrial sites, in their energy and ecological transition. With fine expertise and an approach focused on the expectations and ecosystem of our clients: - Support in all stages of their projects: from strategy (strategic advice, technical assistance, audit) to all the stages bringing the project to life (assistance with project management, project management, studies, project management, assistance for operation, maintenance, training and planning) - Our teams work on hydraulic infrastructure, waste management & recovery, urban development, mobility, energy transition and digital territories YOUR MISSION To support our growth in Africa and the Middle East, we are looking for a: Sanitation & Drinking Water Expert - M/F Location: As part of this position, you will join the Moroccan subsidiary of Suez Consulting, C3E, based in Casablanca. Scope of intervention: You will be required to conduct studies in Morocco and internationally, particularly in Africa and the Middle East. Internationally, most projects are carried out in conjunction with international donors (AFD, WB, ADB, AfDB, EU, EIB), for whom our teams provide engineering services for essential services: drinking water, sanitation (stormwater and wastewater), and waste management in developing and emerging countries. YOUR MISSIONS: • Manage, conduct, and validate hydraulic studies (master plans, feasibility studies, diagnostics, preliminary and detailed studies, preparation of tender documents, analysis and evaluation of bids, etc.). • Design and size structural infrastructure (drinking water supply and distribution networks, combined sewer/stormwater/wastewater networks, pumping and lift stations, reservoirs, etc.). • Carry out and/or supervise advanced hydraulic modeling of drinking water and wastewater networks. • Define optimal technical choices, integrating resilient, sustainable, and economically viable solutions. • Ensure adherence to project budgets and deadlines. • Participate in the coordination and contractual management of partners (co-contractors, subcontractors, project owners, funders, or beneficiaries) to ensure successful project execution and client satisfaction. • Undertake short-term assignments in Africa and the Middle East.• Ensure critical review and technical validation of deliverables produced by the teams. • Guarantee compliance with national and international norms, regulations, and standards. • Provide technical support to project managers and engineers. • Assist project owners in technical decision-making. • Participate in strategic meetings and technical project monitoring committees. • Contribute to the continuous improvement of internal methods and tools. • Ensure knowledge transfer and the development of technical skills within the teams. • Conduct technological and regulatory monitoring in the water sector. YOUR PROFILE • Hold a Master's degree (BAC+5) in Engineering (engineering school specializing in hydraulic engineering, rural engineering, civil engineering, or equivalent). • Minimum 15 years of experience in drinking water and/or wastewater studies. Expertise in both areas is an asset. • Strong skills in network hydraulics, pumping stations, storage facilities, etc. • Proficiency in hydraulic calculation and modeling software for drinking water and wastewater, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong analytical skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Jobstorage facilities, etc.). • Proficiency in hydraulic calculation and modeling software in the field of drinking water and sanitation, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong action-oriented skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Jobstorage facilities, etc.). • Proficiency in hydraulic calculation and modeling software in the field of drinking water and sanitation, including transient regimes. • You have excellent interpersonal and listening skills. • You are autonomous, organized, and a strong team player. • You are rigorous, responsive, and possess strong action-oriented skills. • You have excellent written and verbal communication skills in English and French. At SUEZ Consulting, we believe that diversity is a driver of innovation and performance, shaping a sustainable environment. Recruitment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. Suez values work-life balance; this position is open to remote work. BU: International - Europe CATEGORY: Management Apply now Share Save Job</div></section><section>Desired Candidate Profile<ul><li>Possess an engineering degree (BAC+5) in Hydraulic Engineering, Rural Engineering, Civil Engineering, or equivalent.</li><li>Minimum of 15 years of experience in drinking water and/or sanitation studies. Proficiency in both areas is a plus.</li><li>Strong skills in network hydraulics, pumping stations, storage structures, etc.</li><li>Proficiency in hydraulic calculation and modeling software for drinking water and sanitation, including transient regimes.</li><li>Possess good interpersonal skills and a good sense of listening.</li><li>Be autonomous, organized, and have a strong team spirit.</li><li>Be rigorous and responsive with good writing skills.</li><li>Excellent written and verbal communication skills in English and French.</li></ul></section>

0 to 0 years Bayt

Electromechanical Technician

On-site - Morocco 10 July 2026

Technical & Labor

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Lesieur Cristal stands out for a predominantly cooperative and people-focused culture, where trust, teamwork and employee well-being are core drivers of daily operations. The company promotes a close management style that emphasizes support, empowerment and collective commitment. This collaborative foundation is strengthened by a strong innovation dimension, encouraging creativity, initiative and adaptability. Competitive and organizational cultures are also present, providing a structured, performance-oriented framework that ensures efficiency and operational reliability. Job : Reporting to the Team Leader, your responsibilities are: <ul><li>Ensure the smooth operation of the factory equipment. ?</li><li>Participate in repair and renovation work.?</li><li>Ensure the proper condition of maintenance tools.</li></ul>Job activities: 1- Maintenance and upkeep:? <ul><li>Follow the instructions of the maintenance team leader.?</li><li>Ensure the repair of malfunctioning equipment.?</li><li>Participate in renovation work.?</li><li>Monitor the condition of factory equipment and track its performance.?</li><li>Apply preventive and curative maintenance and report findings to the team leader.?</li><li>Complete daily task sheets.?</li><li>Comply with work and safety procedures.?</li></ul>2- Quality:? <ul><li>Apply and enforce quality procedures and information feedback.?</li><li>Ensure that proposed solutions and communicated information comply with current procedures.?</li><li>Initiate corrective actions to address deficiencies found during quality audits.?</li><li>Propose any action that will help achieve the company's quality objectives.?</li><li>Be involved in all studies aimed at achieving the objective of total quality.?</li></ul> Required profile : <ul><li>With a technical background, you hold a specialized technician diploma in automation and instrumentation maintenance, or electrical maintenance.</li><li>You have at least 2 years of experience in an industrial environment (Maintenance), in a similar role.</li></ul> </div>

0 to 0 years Bayt

Spa Supervisor

On-site - Morocco 20 July 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs. Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

Quality Control Analyst

On-site - Morocco 3 July 2026

Manufacturing & Production

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Use Your Power for Purpose Everything we do is driven by an unwavering commitment to delivering safe and effective products to patients. Our quality culture, which is both science and risk-based, is flexible, innovative, and customer-oriented. You will play a crucial role in improving patients' lives by ensuring the highest standards of Good Manufacturing Practices (GMP) are met. Your work will directly contribute to the safety and efficacy of our products, making a tangible difference in the lives of patients worldwide. What You Will Achieve In this role, you will: <ul><li>Perform analytical and/or microbial testing accurately and efficiently following Good Manufacturing Practices (GMP) and Good Laboratory Practices (GLP) requirements.</li></ul><ul><li>Interpret and evaluate data in terms of accuracy, precision and potential good manufacturing Practices impact and recommend appropriate corrective actions.</li><li>Support the troubleshooting and resolution of equipment and testing issues, ensuring operational readiness.</li><li>Manage and maintain reagents, references standards and laboratory consumables inventories, ensuring they are valid and stored correctly.</li><li>Support routine data review following written procedures.</li><li>Maintain training to current standards and procedures on all assigned curriculums</li><li>Participate in Laboratory investigations and propose CAPA for the identified root cause.</li><li>Contribute to the completion of improvement projects, manage own time to meet agreed targets and develop plans for work activities on own projects within a team.</li></ul><ul><li>Manage personal time and professional development, being accountable for results.</li></ul><ul><li>Maintain data integrity and ensure compliance with company SOPs, GLP and cGMP regulations.</li></ul><ul><li>Participate in 5S team initiatives and practice good housekeeping, ensuring all safety procedures for site and QC laboratories are followed.</li></ul> Here Is What You Need (Minimum Requirements): <ul><li>Bachelor's degree (Chemistry, Biology, Biotechnology or similar)</li></ul><ul><li>First experience in the pharmaceutical industry is highly appreciated</li></ul><ul><li>Knowledge of laboratory equipment, testing, and techniques</li><li>Knowledge of Good Manufacturing Practices and its application standards, processes, and policies.</li><li>Excellent organizational skills and strong ability to multi-task across various projects and activities</li><li>Strong written and verbal communication skills (French and English)</li><li>High level of attention to detail</li><li>Self-motivated and able to work in minimal direction</li><li>Broad experience with Microsoft Office products</li></ul> Bonus Points If You Have (Preferred Requirements): <ul><li>Ability to manage multiple priorities and meet deadlines.</li><li>Ability to work independently and as part of a team</li><li>Excellent interpersonal skills and the ability to communicate effectively with colleagues at all levels</li><li>Adaptability and willingness to learn new techniques and procedures</li></ul><ul><li>Experience using common AI tools, including generative technologies such as Microsoft Copilot, to support problem solving and enhance productivity.</li></ul> Work Location Assignment: On Site Worker Type: CDD 6 months Work Location Assignment: On Premise Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. &#xa;Quality Assurance and Control </div>

0 to 0 years Bayt

Project Manager

On-site - Morocco 26 May 2026

Logistics, Supply Chain & Procurement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> By 2050, 70% of the world's population, approximately 7 billion people, will live in cities! The efficiency and safety of rail traffic, the backbone of land transport, as well as the comfort provided to travelers, are major challenges. Together, let's design intelligent transportation systems for future generations now. #SIEMENSMOBILITY Your Roadmap As a Commercial Project Manager (CPM), you are responsible for ensuring that all commercial and legal aspects of complex projects are delivered on schedule, cost-optimized, and in compliance with quality standards. In this role, you apply the official Mobility and Siemens circulars and regulations, ensuring consistent adherence alongside project-specific processes and requirements throughout the project lifecycle. As a CPM, you are authorized to request all necessary project information from both offshore and onshore organizational units and are accountable for the completeness, quality, and reliability of project information. Your main responsibilities are: Organizational project set-up Active customer relationship management Set-up of cross-company controlling and reporting systems, including determination of the cross-company exchange of balance-sheet information Checking that the overall project's contractual structure has been correctly created in the respective commercial tools Cross-company coordination Ensuring the correctness, consistency, and transparency of the overall project's financial status, including consolidation and analysis of project figures across all company boundaries and accounting units Coordination of legal, fiscal, and insurance matters between the Siemens companies involved Management of internal and external claims across all stakeholders Reporting Responsible for consolidated global reporting to the relevant management levels Ensuring documentation is aligned with all mandatory internal and external requirements Project-internal Managing commercial and legal project topics, in close collaboration with the Project Manager on project's strategic orientation and internal and external communication Ensuring adherence to fiscal, commercial law and company commercial regulations while coordinating commercial project activities (e.g. application for and follow-up of bank guarantees, insurances, etc.) and related legal, fiscal and insurance matters Overseeing order entry calculation, concurrent costing and final costing, as well as asset and cash flow management Ensuring accurate cost allocation and monitoring, including invoice preparation and claims follow-up Leading project controlling (deadlines, costs, quality) and conducting regular reporting, status meetings, and milestone reviews Supporting the creation of final project reports and capturing lessons learned for organizational feedback Managing fiscal, currency-related, and insurance matters in coordination with relevant departments and taking into consideration internal business models Steering the project’s supply chain, including procurement, delivery, and ECC Contract management Drafting commercial and legal contractual conditions with customers, consortium partners and subcontractors, as well as supporting negotiations, interpretation, and implementation of contracts Analysis and assessment of complex, where applicable international contract constellations Active contract management together with the Project Manager for risks and opportunities Claim and change order management Assertion of own claims and prevention of unjustified claims Agreement on contractual amendments with regard to the scope of supplies and services, prices, deadlines or other contractually stipulated conditions Chance and risk management Identification and financial assessment of opportunities and risks, definition and implementation of suitable measures to reduce risks or realize opportunities, and creation of contingencies for remaining risks, active risk and opportunity management Keys to Success You hold a University Degree in Finance/Accounting/Business. You have a Commercial Experience ideally in international Project Execution, minimum of 5 years Project Management Certification is a plus You have advanced knowledge in Microsoft Office Programs. Knowledge in SAP Ideally, you are proficient in several languages: English and French (essential), Arabic. You possess strong organizational rigor. You know how to communicate effectively: active listening and assertiveness. You demonstrate Responsibility – Integrity – Efficiency – Commitment – Collaborative spirit – Teamwork – Empathy in your work. Why board with us? Join a global leader in technological innovation. Thrive in a dynamic and multicultural environment. Develop your skills within passionate teams. Participate in international projects. Benefit from training opportunities and career development. Siemens recruits and recognizes all talents Join us! </div>

Bayt

Junior Communications Officer

Remote - Morocco 11 August 2026

Design & Creative

0 to 0 years Naukri Gulf

F&B Service Expert

On-site - Morocco - Boulemane 3 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</div></section><section>Desired Candidate Profile<ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: Less than 1 year related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul></section>

0 to 0 years Bayt

Team Leader - Customer Relations Center

On-site - Morocco 10 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility. Job : As part of the development of our activities, we are looking for a Team Leader capable of driving operational performance, supporting their team members, and contributing to the achievement of production and quality objectives. If you have solid experience in management within a customer relations center and wish to grow in a dynamic and multicultural environment, this opportunity is for you. Your main missions As a Team Leader, your mission will be to: Manage, lead, and support a team of advisors to achieve set goals. Monitor and analyze performance indicators (productivity, quality, customer satisfaction, absenteeism, etc.). Implement action plans to improve individual and collective results. Conduct coaching, feedback, and evaluation sessions to develop your team members' skills. Ensure compliance with procedures, quality standards, and contractual commitments. Identify training needs and support the onboarding of new employees. Provide regular reports to management and propose areas for continuous improvement. Foster a positive, motivating, and performance-oriented work environment. Required profile : Associate's degree (Bac+2) minimum, ideally in management, business administration, or equivalent. Significant experience as a Team Leader, Team Lead, or Supervisor within a call center or customer relations center. Excellent management, coaching, and performance management skills. Strong analytical and decision-making abilities. Organizational skills, autonomy, and results-oriented. Interpersonal skills and excellent communication skills. Proficiency in office software and performance management tools. Mandatory language skills The candidate must be at least bilingual and master one of the following language combinations: English / Spanish English / Italian French / Spanish French / Italian English / Dutch French / Dutch Excellent oral and written communication in the mastered languages is essential. Qualities we are looking for: Natural leadership and ability to unite a team. Analytical and problem-solving skills. Sense of responsibility and initiative. Customer focus and results-driven. Ability to work in a dynamic and multicultural environment. </div>

Bayt

Responsable De La Communication Digitale Maroc

On-site - Morocco 6 August 2026

Marketing

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> CompanyRenault MAROCJob DescriptionMission Piloter et décliner la stratégie de communication Renault Group pour renforcer l’image de marque en externe du groupe et de ses marques sur le digital et les réseaux sociaux : 1- La mise en oeuvre du plan de communication digital, du calendrier éditorial et la définition des KPIs correspondants pour les réseaux sociaux et le/les sites du Groupe. 2- Mise en place et animation des sites internet du Groupe. 3- Suivi de la création et de la production de contenu éditorial et audiovisuel pour les différentes plateformes, dont les réseaux sociaux et des sites internet. 4- Gestion de la Communication de Renault Digital Maroc. 5- Coordination avec les métiers de la Communication & de la RSE. Responsabilités ➢Mise en oeuvre du plan de communication digital, du calendrier éditorial et la définition des KPIs correspondants pour les réseaux sociaux et le/les sites du Groupe : - Gestion de l’agence digitale, animation et suivi. - Mise en place du calendrier éditorial périodique et suivi du déploiement. - Accompagnement et suivi du plan d’action sur les plateformes sociales. - Mise en place des KPI et reporting régulier des résultats. - Suivi de la communication de crise sur le digital. ➢Mise en place et animation des sites internet du Groupe : - Site Renault Group Maroc et de la Fondation Renault Maroc : création, contenu, iconographie, etc… - Mise en place et animation du site média Renault Group et des marques. - Suivi et intégration des nouveaux guidelines Groupe. ➢ Production de contenu pour les plateformes des réseaux sociaux et des sites internet : - Identifier les besoins et les opportunités en adéquation avec les leviers digitaux - Elaborer les briefs en relation et la planification des livrables - Coordonner les validations et diffusion avec les parties prenantes, selon le sujet: Communication marque, communication institutionnelle, management, métiers, Corporate… ➢Gestion de la Communication de l’entité Digital Renault Group Maroc : - Proposer la stratégie, le plan d’action associé et le suivi budgétaire. - Etablir la stratégie sur les réseaux sociaux et gestion de l’agence digitale. - Construire et mettre en place un plan d’action marque employeur ➢ Coordination avec les métiers de la Communication & de la RSE : - Coordination et synergies avec les différents pôles de la Direction de la Communication & de la RSE : corporate, Fondation, marques, industrie, et autres métiers… PROFIL RECHERCHE Diplômé Bac + 5, vous avez un parcours d’au moins 3 ans d’expérience sur un poste similaire en entreprise ou en agence digitale. - Vous êtes orientés digital, créativité, innovation et client. - Vous êtes un bon gestionnaire de projet : vous pouvez piloter un projet, parfois dans un contexte assez complexe, ou travailler au sein d'une équipe et avec des partenaires d’horizons divers, tout en respectant les délais sur des projets impliquant de nombreuses parties prenantes. - Vous savez travaillez avec des délais serrés et vous adapter aux aléas de dernière minute. - Vous avez un très bon niveau rédactionnel et parlez couramment le français, l’arabe et l’anglais (écrit et parlé). - Vous maitrisez : o Les outils informatiques : Word, power point, Excel o Les outils de réalisation audiovisuelle : IOS vidéo Maker ou équivalent, kit de production vidéo téléphone. CONTEXTE DU POSTE - Périmètre : COMMUNICATION & RSE - Lieu : Maroc – poste basé à Casablanca (Ain Sebaa) - Rattachement : Directeur de la Communication & de la RSE Renault Group Maroc - Interactions internes : La Direction de la Communication & de la RSE et ses différents pôles : corporate Maroc, marques, industrie, fonctions transverses…, la Fondation Renault Maroc, la fonction communication digitale corporate, les métiers du Groupe… - Interactions externes : les prestataires externes : agence digitale, agences de production audiovisuelles, agences évènementielles et autres prestataires de service, les autres parties prenantes… - Outils utilisés : Logiciels bureautique de création et de gestion, plateformes de communication digitale, outils infographie/téléphone, outils de montage vidéo, outils IA. Job FamilyCommunicationRenault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.   We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future. By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Recruitment Privacy Information Policy. </div>

Bayt

Talent Acquisition French Fluency: Morocco

Remote - Morocco Saturday

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We’re Avomind - and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day. Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia. Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy. What are we looking for? We’re looking to grow our Talent Acquisition team , and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go. What will you be doing on a daily basis? Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities. Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc. Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles. Manage interview logistics with candidates in tandem with our Project Managers and Client Managers. Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients. Take ownership of the candidate experience - build your reputation through an excellent candidate experience. Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard! Requirements Sounds good, right? We would LOVE to get to know you if: You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment. You have experience working with LinkedIn Recruiter and internal ATS platforms. You thrive in goal-oriented environments and want to achieve the best. You have a growth mindset and are always looking for ways to improve. You are team-oriented and committed. You can work with ever-changing priorities in a very agile environment. You’re fluent in English & French — any other languages would be an advantage. Benefits Career Booster: Coaching & Development Program Weekly Global Trainings Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too! ) Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer. Modern Work: Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible). Vacations: 20 vacation days + public holidays. Each year with us = +1 holiday day (capped at 30 days). Type of Contract: Freelance Location: 100% remote </div>

Bayt

Manufacturing Engineering Technician

On-site - Morocco 13 August 2026

Manufacturing & Production

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&D centers around the globe. Become a part of the “strength within.” Hexcel is currently seeking a Manufacturing Engineering Technician for our Casablanca, Morocco location. The selected individual will be responsible for but not limited to the following obligations: <ul><li>Provide technical support to production by troubleshooting and resolving manufacturing and process-related issues. </li><li>Monitor manufacturing process performance and identify opportunities to improve efficiency, quality, and process stability. </li><li>Support the implementation of process changes, engineering improvements, and corrective actions in collaboration with Manufacturing Engineers. </li><li>Maintain and update manufacturing documentation to ensure accuracy, compliance, and alignment with operational requirements. </li><li>Support new product introductions, manufacturing process transfers, and other industrialization activities. </li><li>Assist in equipment qualification, process validation, and process capability studies to ensure robust manufacturing performance. </li><li>Create and maintain Work Instructions, Process Flow Diagrams, Manufacturing Routes, Bills of Materials (BOMs), and other manufacturing documentation. </li><li>Participate in Lean Manufacturing, Kaizen, and 5S initiatives to drive continuous improvement and operational excellence. </li><li>Conduct cycle-time analyses, identify productivity improvement opportunities, and support waste reduction and cost optimization initiatives. </li><li>Collaborate closely with Production, Quality, Maintenance, Supply Chain, EHS, and Program Management teams to achieve Safety, Quality, Delivery, and Cost (SQDC) objectives while ensuring compliance with customer and regulatory requirements. </li></ul>Qualifications: <ul><li>Technician Diploma or bachelor’s degree in industrial engineering, Mechanical Engineering or a related engineering field. </li><li>1 to 3 years of experience in aerospace, composites, or a manufacturing environment. </li><li>Experience in process improvement, industrialization activities, and production support is preferred. </li><li>Knowledge of composite manufacturing processes is considered an asset. </li><li>Good proficiency in both English and French, with strong written and verbal communication skills. </li><li>Strong analytical and problem-solving skills with the ability to identify and implement effective solutions. </li><li>Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively. </li></ul>Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry. </div>

0 to 0 years Naukri Gulf

Cloud Solution Architect

On-site - Morocco - Meknes 4 June 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Your mission The ROM will report directly to the GOM (Global Operations Manager) and will assist them in supervising service delivery across their entire scope. The ROM will be responsible for a defined area, which may correspond to part or all of the account's scope (to be confirmed by the GOM and reassessed according to the ROM's skills development). In accordance with the contract, the ROM will support the GOM in overseeing the daily operations of the Client account. This role consists of coordinating and supporting the efforts of the GOM and the Site Manager to drive overall performance and operational results. The profile of our Game-Changers <ul> <li>Advanced degree in management</li> <li>Fluent in French and English (B2 level and above for English)</li> <li>Communicating effectively with the various cross-functional teams within the organization;</li> <li>Ensure consistency between the Supplier and the Client;</li> <li>Ensure regular monitoring and communication with teams, problem solving, and compliance with customer indicators as well as service level agreements (SLAs);</li> <li>To contribute significantly to activities related to customer satisfaction, customer relationship management and program management;</li> <li>Ensure that operational objectives are met, or even exceeded (e.g., indicators of the balanced scorecard);</li> <li>Collaborating with other operations managers to anticipate customer needs and act proactively;</li> <li>Support performance reviews between the supplier and the customer, and implement the resulting action plans;</li> <li>To serve as the main point of contact for escalations .</li> </ul> What we offer you At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution: <ul> <li>Opportunities for growth, in an ethical and equitable manner</li> <li>Opportunities for professional development</li> <li>An attractive salary</li> <li>Exceptional employee benefits:<ul> <li>Health insurance</li> <li>Supplementary pension after one year of seniority in the company and subscription</li> <li>Catering service</li> <li>Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</li> <li>Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</li> </ul> </li> </ul> </div></section>

0 to 0 years Bayt

Senior Key Account Rep

On-site - Morocco 17 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are looking for a highly experienced Senior Customer Service Lead to elevate our customers' experience. We need someone who can not only lead with expertise but also elevate our customer service standards to new heights. This is a strategic and operational leadership position, building, improving, maintaining relationships with internal and external partners are the keys for this role. You will be the champion of internal & external customer care experience, driving service excellence, leading transformation initiatives, and ensuring seamless coordination across Sales, Supply Chain, Logistics, and Operations. This position plays a critical role in shaping the customer journey & delivering exceptional customer care experience Key Responsibilities Customer Service Operations Leadership <ul><li>Daily support to the field associates, technical support, inquiries.</li><li>Build and maintain strong relationships with field associates.</li><li>Ensure efficient coordination with Supply Chain, Logistics, Demand planning and Warehouse teams to guarantee smooth order fulfillment.</li><li>Ensure great coordination with Finance, Credit & Cash Collection team to support the cash flow</li><li>Optimize workflows to reduce response times, ensure accuracy, and enhance customer satisfaction.</li><li>Resolve escalated customer issues and complex service challenges.</li><li>Drive revenue growth within the portfolio managed by the Customer Service team.</li><li>Contribute to team meetings and business partner meetings</li><li>Master Data management</li><li>Account creation & update</li><li>Pricing maintenance</li><li>Handle Admin tasks</li><li>Send Invoicing & POD’s mails to a list of Customers</li><li>Call handlings & support order entry</li></ul> Customer Experience & Continuous Improvement <ul><li>Lead customer business reviews and implement structured feedback loops.</li><li>Partner with Sales and Business Development teams to support account expansion.</li><li>Analyze service data to identify trends and opportunities for improvement.</li><li>Lead continuous improvement initiatives to elevate service reliability and efficiency.</li><li>Stay updated on best practices, technologies, and tools shaping modern customer service.</li><li>Seek opportunities to find efficiencies and recommend process improvements</li><li>Complaint management</li></ul> People Leadership & Development <ul><li>Strengthen cross-functional alignment with Sales, Finance, Product, and Supply Chain teams.</li><li>Promote professional development, retention initiatives, and team well-being.</li><li>Effective cooperation with peers</li><li>Ensure good working relationships with all local members,</li><li>Role model for behaviors and company values (Leadership Model - Leading to Thrive)</li></ul> Competencies <ul><li>Logistic background</li><li>Accountability</li><li>Customer Focus</li><li>Peer Relationships</li><li>Problem Solving</li><li>Drive for Results</li><li>Time Management</li><li>Process Management</li><li>Continuous Improvement</li><li>Functional and Technical Skills</li><li>Business Acumen</li><li>Conflict Handling</li><li>Self-awareness and development</li><li>Emotional Intelligence</li><li>Effective Communication</li><li>Change Management Approach</li><li>Analytical skills</li></ul> Requirements Prerequisite: <ul><li>Min 3 years to 5 years of relevant work experience</li><li>Fluent English</li><li>Fluent French</li><li>Strong ERP knowledge</li><li>Strong Logistics skills</li></ul> Advantage: <ul><li>Previous experience as business sales assistant or Key account specialist</li></ul> Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. </div>

0 to 0 years Bayt

Client Relationship Manager

On-site - Morocco 23 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Bank of Africa is characterized by a strong culture of innovation, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced collaborative culture, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid organizational foundation, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate competitive dimension supports a results-driven mindset and a continuous pursuit of excellence. Job : Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a customer portfolio. You will need to continuously propose and sell the full range of products and services to customers. Your commercial actions will be carefully planned and managed according to overall and individual objectives. Risk prevention will be a constant challenge. Required profile : With a commercial or financial background (Master's degree from a Business School or University), you have at least 2 years of previous experience in a similar role. Your strong commercial sense, good writing skills, listening ability, and capacity to argue will be your main assets for success in this role. Rigor, organization, and the ability to work in a team will also be essential. </div>

0 to 0 years Bayt

Customer Service Manager

On-site - Morocco 3 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Bank of Africa is characterized by a strong culture of innovation, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced collaborative culture, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid organizational foundation, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate competitive dimension supports a results-driven mindset and a continuous pursuit of excellence. Job : Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a client portfolio. You will have to constantly propose and sell the full range of products and services to clients. Your commercial actions will be carefully planned and monitored according to global and individual objectives. Risk prevention will be a constant challenge. Required profile : With a commercial or financial background (Master's degree or equivalent from a Business School or University), you have at least 2 years of experience in a similar role. Your developed commercial sense, your writing skills, your listening ability, and your capacity to argue will be your main assets for success in this role. Rigor, organization, and the ability to work in a team will also be required. </div>

0 to 0 years Bayt

Customer Relationship Manager

On-site - Morocco 2 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Bank of Africa is characterized by a strong culture of innovation, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced collaborative culture, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid organizational foundation, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate competitive dimension supports a results-driven mindset and a continuous pursuit of excellence. Job : Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a portfolio of clients. You will need to continuously offer and sell the full range of products and services to clients. Your commercial actions will be carefully planned and managed according to overall and individual objectives. Risk prevention will be a constant challenge. Required profile : With a commercial or financial education (Bac+5 level) from a Business School or University, you have a minimum of 2 years of previous experience in a similar role. Your strong commercial sense, your writing skills, your ability to listen, and your capacity to argue will be your main assets for success in this role. Rigor, organization, and the ability to work in a team will also be necessary. </div>

0 to 0 years Naukri Gulf

Senior Functional Tester SQLI

On-site - Morocco - Rabat 13 July 2026

Research & Development

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description: As part of the growth of our QA activities, we are looking for a Senior Functional Tester to join our teams and contribute to the quality of deliverables on high-visibility strategic projects. You will work on complex environments (web, mobile, API, ERP, etc.) within agile teams.Main missions<ul><li>Participate in defining the test strategy and writing the test plan.</li><li>Design, maintain and execute functional test scenarios (manual and automatic depending on the scope).</li><li>Identify, document and track anomalies until they are resolved.</li><li>Collaborating closely with the MOA, development and product teams to ensure functional compliance.</li><li>Participate in specification reviews and agile ceremonies (daily, sprint review, retro).</li><li>Ensure traceability between requirements and test cases.</li><li>Contribute to the continuous improvement of the QA process (tools, methodology, best practices).</li><li>To support and train the junior testers of the team.</li></ul></div></section><section>Desired Candidate Profile<h2>Qualifications</h2>Required skills<ul><li>Solid experience in functional testing on web/mobile applications.</li><li>My mastery of test management tools: Jira, Xray, TestLink, HP ALM or equivalents.</li><li>Good knowledge of APIs and understanding of REST / JSON / XML exchanges.</li><li>Knowledge of agile methodologies (Scrum, Kanban).</li><li>Knowledge of automation is appreciated (Postman, SoapUI, Selenium, Karate, Katalon).</li><li>Ability to write clear and structured documents (test book, campaign report).</li><li>Good level of communication and sense of teamwork.</li></ul>Search profile<ul><li>Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in computer science or equivalent.</li><li>Minimum 5 years of experience in software testing, including at least 2 years in a senior role.</li><li>Analytical, rigorous, curious and quality-oriented mind.</li><li>Good level of English (reading and writing technical documentation).</li></ul></section>

8 - 13 Years Naukri Gulf

Process Quality Assurance Manager

On-site - Morocco - Boulemane 30 July 2026

Manufacturing & Production

Reporting to the Quality Department, your main role will be to ensure compliance with customer/authority requirements to guarantee process conformity, as well as to stimulate continuous improvement, guarantee performance, and maintain the quality/safety system and support its adoption by all. In particular, your mission will consist of:<ul><li>Understanding and responding to the expectations/requirements of the client and the authorities.</li><li>Supporting staff in understanding and applying customer and authority requirements</li><li>To be the quality focal point for one's area during internal and external audits.</li><li>Protecting the customer from poor quality</li><li>To lead, participate in and support investigations and causal analyses</li><li>Analyze non-conformities with regard to potential impacts on flight safety</li><li>Manage the implementation of security measures for each cart and non-quality export.</li><li>Addressing non-conformities is one of its responsibilities.</li><li>Ensure that each DAC/CAR is correctly operated by the cart manager.</li><li>Gather the elements necessary for closing the DAC/CAR</li><li>Stimulate continuous improvement</li><li>Guarantee performance</li><li>Participate in achieving quality in an effective way</li><li>Define the quality indicators for its scope in collaboration with the hierarchy of the sector(s)</li><li>Identify and assist in the implementation of the action plan to reduce the costs of non-quality and customer complaints.</li><li>Prioritize prevention and anticipation</li><li>Sharing Experience Feedback and Feedback to the Declarant</li><li>Define, plan and carry out the surveillance activities associated with its perimeter.</li><li>Verify the effectiveness of corrective and preventive actions</li><li>Manage the action plan resulting from the Safety Management System / Screening Committee</li><li>Participate in updating risks according to the Safety Management System.</li><li>To act as a liaison for the deployment of initiatives to improve quality (FH, FOD, )</li><li>To implement a simple and user-friendly quality system for everyone</li><li>To ensure the application of the quality policy, respect for fundamental quality principles, and the application of the procedures of the Quality and Safety Management System.</li><li>Train and raise awareness among staff regarding quality fundamentals and the Quality and Safety Management System.</li><li>Monitor the staff qualification process</li><li>Validate the (re)qualification of special process installations</li><li>Participate in the industrial validation process</li><li>Participate in the process of amending the capacity lists</li></ul>Desired Candidate ProfileYou have a Bac+5 degree in Engineering or equivalent, you have 8 years or more of experience in a similar position ideally in the aeronautics sector. You are rigorous, possess strong leadership, an analytical mind and a sense of innovation, you enjoy teamwork, then this position is for you!

0 to 0 years Bayt

Senior Customer Experience Team Lead

On-site - Morocco 1 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey. Your Impact: As the Customer Experience Team Lead in Morocco, you will champion our customer-first culture by leading and developing a high-performing support team through a period of exciting regional growth. You will play a pivotal role in optimizing local support workflows and collaborating with global stakeholders to ensure our SMB and enterprise clients receive unparalleled technical assistance. This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home. What you will do: <ul> <li>Global Team Leadership: Manage and develop a global team of 6-12 frontline and premium support agents, providing guidance, coaching, and performance feedback to ensure top-tier support across all customer segments (SMB, MM, Enterprise).</li> <li>Operational Excellence: Oversee daily operations to ensure efficient ticket resolution, customer satisfaction, and adherence to SLAs. Continuously evaluate and improve support processes and workflows.</li> <li>Stakeholder Collaboration: Work closely with internal teams, including Product, Engineering, and Sales, to resolve escalated issues, align on processes, and ensure smooth communication between CX and other departments.</li> <li>Talent Management: Lead recruitment, promotions, and development of team members. Foster a culture of continuous learning and professional growth within the team.</li> <li>Process Optimization & KPI Management: Analyze team performance metrics, implement strategies to improve efficiency, and ensure alignment across global hubs. Track and report on KPIs, including response time, resolution time, and customer satisfaction.</li> <li>Project Management: Lead and participate in key CX initiatives aimed at improving customer experience, such as launching new tools, updating internal documentation, and streamlining workflows.</li> </ul> What you will bring <ul> <li>2+ years of experience as a technical support team lead or in a similar leadership capacity, ideally within a fast-paced SaaS environment.</li> <li>Native or professional fluency in English, French, and Arabic is essential for supporting our diverse customer base and internal stakeholders.</li> <li>Proven ability to analyse performance data (KPIs) and translate insights into actionable workflow optimizations.</li> <li>Strong technical troubleshooting skills and experience managing complex customer escalations with a high degree of empathy.</li> <li>Excellent communication and negotiation skills, with the ability to influence cross-functional teams and advocate for the customer’s needs and performance improvement.</li> </ul> A typical day: <ul> <li>Set daily priorities, such as team check-in to review open tickets and ensure alignment on SLAs. Provide feedback on team performance and address any escalated issues from the previous day.</li> <li>Use data analysis tools to monitor team KPIs such as ticket response time, resolution rates, and CSAT. Based on these insights, adjust workflows or implement strategies to optimize performance across regions.</li> <li>Spend time coaching individual team members, providing actionable feedback on technical troubleshooting, customer communication, and performance metrics. You’ll work closely with your team to develop their skills and improve overall service quality.</li> <li>Regularly interact with Product, Engineering, and Sales teams to resolve complex or escalated technical issues. Your input ensures that customer needs are met and product improvements are informed by real-world support insights.</li> <li>Continuously evaluate support processes, identify inefficiencies, and propose workflow improvements that reduce ticket resolution time and enhance the customer experience.</li> <li>Oversee team development by conducting one-on-one meetings to discuss career progression, handle recruitment for new team members, and manage talent retention strategies.</li> <li>Lead or participate in key customer experience initiatives, such as improving onboarding processes, enhancing internal documentation, or launching new tools to help the team work more efficiently.</li> </ul> </div>

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