Airline Ticketing Agent Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Provision of emergency aircraft crash, rescue, and firefighting (ARFF) services at MINURSO airfields and landing sites to ensure adequate emergency response coverage, support safe flight operations throughout the Mission's area of responsibility, and address the existing capability gap in the provision of these essential services.<br> Work Location<br>Laayoune<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Under the overall supervision of the Chief Technical Compliance and Quality Assurance and within the Airfields and Air Terminal Cell, the Air Operations Assistant Aviation Fire Marshal is responsible for planning, coordinating, supervising, and monitoring aviation firefighting and rescue services to ensure the safe conduct of all aviation operations throughout the Mission area. The incumbent will ensure that aviation firefighting resources, equipment, and emergency response arrangements remain operationally ready and compliant with United Nations Aviation Standards and ICAO Standards and Recommended Practices (SARPs). Within the delegated authority, the Air operation Assistant (Aviation Fire Marshal) will carry out the following duties but not limited to the following: • Manage and supervise Aircraft Rescue and Firefighting (ARFF) operations at MINURSO operational airfields, helipads, and temporary landing sites. • Assists with the coordination of the provision of reliable, cost effective and efficient emergency crash and rescue (ECR) support (including ground handling support) to the air operations activities of MINURSO. • Maintain an effective and fully operational aviation firefighting capability throughout the Mission. • Verifies that airfields/air terminals and landing sites are equipped for UN air operations in accordance with the requirements of the DFS Aviation Manual and UN AVSTADS with specific emphasis on ECR equipment • Conduct regular inspections of firefighting facilities and equipment to ensure serviceability and compliance with applicable standards. • Ensure continuous operational readiness of firefighting vehicles, rescue equipment, firefighting agents, communication systems, and personal protective equipment. • Assist in the Development, revision, and implementation of aviation firefighting Standard Operating Procedures (SOPs), and contingency procedures. • Plan, coordinate, and conduct emergency response exercises, aircraft accident simulations, and live firefighting drills involving aviation personnel, and other Mission stakeholders. • Provide technical guidance on aircraft rescue, firefighting techniques, aviation fuel fire hazards, hazardous materials (HAZMAT), and aircraft incident management. • Conduct fire safety inspections and fire risk assessments of aviation facilities, fuel storage installations, and operational sites. • Assists with the development of technical specifications for ECR goods and services, provides inputs to the responses to bids and technical evaluations to ensure that vendor's proposals meet technical requirements. • Monitors that appropriate ECR reference documents are current, readily available and accessible to all aircrew members and aviation personnel. • Provides inputs in the development of the standard operating procedures for the related aviation processes. • Provides inputs in the development of budget proposals for the mission's ECR requirements. • Provides inputs for the preparation of operational plans, performance reports, and responses to internal and external audit observations. • Assist with the Coordination routine (regular passenger/cargo, logistics resupply) flights, special(casualty and medical evacuation, VIP) flights and military operational flights in accordance with Standard Operating Procedures (SOPs), UN directives, Department of Field Support (DFS) Aviation Manual, UN Aviation Standards (UN AVSTADS), UN Aviation Safety Manual, ICAO standards and recommended practices and the host country's Aeronautical Information Publications (AIPs). • Assists with the coordination of the integrated search and rescue operations for UN air assets and other aircraft upon request. • Assists with the coordination of diplomatic over flight/landing clearances, ground handling support and hotel accommodation/meal/transportation arrangements for aircrews. • Assists in conducting internal audits in accordance with the approved unit's/section's Internal Audit Program and Internal Audit Plan. • Assists in conducting random checks and inspections of civilian air operators. • Maintain records of inspections, equipment maintenance, emergency drills, and operational readiness. • Advise the Chief Aviation Officer/or Chief Technical Compliance on improvements to aviation emergency response capability and fire safety programmes. • Perform any other operational or administrative delegated duties as per the requirement.<br> Qualifications/special skills<br>High school diploma is required. A minimum of six (6) years of progressively responsible experience in air transport ECR operations, including active participation in aviation rescue operations or related aviation safety experience, and Fighting Authority is required. Experience in firefighting techniques, firefighting vehicles, conducting aviation emergency exercises and managing firefighting equipment and resources is required. Experience in Aviation firefighting (rotary-wing and fixed-wing) aircraft operations is required. Experience in at least two of the following fields directly related to: air transport operations or/ airfields management or/ Quality Assurance or/Resources management or /contract management for air transport services is highly desirable. Experience in the use of ICAO standards and recommended practices is desirable Previous experience in United Nations peacekeeping operations or other international organizations and working in remote, austere, desert, or conflict affected environments is desirable. A vocational training certificate in Aircraft Rescue and Fire Fighting, or crash Fire rescue, or Aviation Emergency Crash and Rescue from a Fire Brigade or Training Centre or National Fire is required. Training in the Aviation safety and quality management is desirable. Training as an aviation internal auditor is desirable. Training as a Fire Fighter vehicle operator in fire and rescue, dangerous goods and basic first aid is desirable. Training and certification as a Commercial Pilot, or a Flight Operations Officer/Flight Dispatcher, or an Aircraft Maintenance Technician, or a Ground Operations Officer, or an equivalent military qualification is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French language is desirable.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Reservation Officer is responsible for accurately and efficiently confirming bookings of all suppliers. S/he is also responsible for following the booking procedures and ensuring all information is recorded into the company internal system. Responsibilities: To determine the suppliers required for the operations of each trip, including the allocation of rooms.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : As part of our continuous development, we are hiring sales advisors. Your mission will be to market tourist stays and assist clients in their holiday choices.- Market stays in holiday clubs located in different countries around the world- Guide and advise clients to choose the best travel offer- Manage reservations and ensure they meet the needs of prospects <br> Required profile : Rigorous and passionate about tourismSales-oriented at heartPerfect command of FrenchEager to develop a first experience in tourism/travel <br><br> </div>

<p><b>&nbsp;YOUR RESPONSIBILITIES</b>: Act as the first-level point of contact for update-related issues identified during modernization activities. Ensure that established processes and procedures are correctly followed. Verify that update teams are using the appropriate tools, software, and methodologies. Analyze reported issues and determine whether escalation to the FL Referent is required for further investigation. Manage and monitor modernization tickets within the assigned perimeter, including software updates, issue analysis, and task assignment. Prepare and distribute daily operational reports and summaries, including status updates, tags, and key performance indicators. Maintain a comprehensive overview of modernization team performance, highlighting efficiency, challenges, and operational risks both within and outside the team. Issue flash communications and operational alerts when required. Coordinate and facilitate communication between the modernization team and the GV team. Provide operational support to ensure timely resolution of update-related issues. YOUR PROFILE: Engineering degree in Electronics or Embedded Systems . Minimum 2 year of experience in a similar role, ideally within the automotive industry. Strong analytical and troubleshooting skills.Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong communication and stakeholder management skills. Experience working with ticket management systems and reporting tools is an advantage. Team-oriented mindset with a proactive approach to problem-solving.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><h3>YOUR PROFILE:</h3> <p>Engineering degree in Electronics or Embedded Systems . Minimum 2 year of experience in a similar role, ideally within the automotive industry. Strong analytical and troubleshooting skills.Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong communication and stakeholder management skills. Experience working with ticket management systems and reporting tools is an advantage. Team-oriented mindset with a proactive approach to problem-solving. Willingness to travel frequently across multiple sites. Strong organizational skills, autonomy, and a rigorous, analytical mindset. Position based in Kenitra . Valid Category B driving license required.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Business Unit Manager, the Project Manager is responsible for the planning, coordination, and management of client projects in the aerospace sector. They lead technical teams, engineers, and technicians, while also liaising with clients and support functions. Possessing strong leadership skills, they ensure the successful execution of projects while adhering to quality, cost, and time requirements.</font></font></p><p><font dir="auto" ><font dir="auto" >Main tasks:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Manage all project phases, from launch to final delivery.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage the technical and quality teams on site.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor schedules, budgets and performance indicators.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate communication between internal teams and clients.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide reporting to the Business Unit Manager.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify risks and manage corrective actions.</font></font></li><li><font dir="auto" ><font dir="auto" >Promote good practices and continuous improvement.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Industrial Engineering, Mechanical Engineering, or Aeronautics. Proven experience (minimum 3-5 years) in aeronautical project management required. Knowledge of aeronautical standards (EN9100, ISO 9001). Excellent team management and technical coordination skills. Leadership, rigor, and analytical skills. Fluency in French and professional English.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description de l'entreprise TRIGO is a global leader in quality solutions, specializing in the automotive, aerospace, and transportation sectors. With over 10,000 professionals in 28 countries, TRIGO provides comprehensive quality management services, ensuring the highest standards of manufacturing and supply chain performance. For more information, visit www.trigo-group.com.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Exp rience en Assemblage Bac +2 (BTS, DUT, DEUG, DEUST, TS, ) Junior : 2 4 ans d'exp rience.</p><p></p></section>

<p><strong>Employees needed for a travel agency in Casablanca</strong></p><p>A travel agency specializing in Umrah services and flight bookings is looking for serious employees to join the team.</p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><ul><li>Reception of clients and responding to inquiries</li><li>Assistance in preparing booking files (flight tickets, Umrah)</li><li>Communication with clients by phone and WhatsApp</li><li>Basic administrative tasks</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>No prior experience required</li><li> seriousness and punctuality</li><li>Willingness and desire to learn</li><li>Good treatment of clients</li><li>Proficiency in Arabic (French is an added advantage)</li><li>Basic computer skills (Word, Excel, Internet)</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b>Reservations Agent – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</b>&nbsp;</p><br><br><p><b>About Four Seasons Hotels and Resorts:</b>&nbsp;</p><br><br><p>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.&nbsp;</p><br><br><br><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:</b>&nbsp;</p><br><br><p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </p><br><br><br><p><b>The Role of Reservations Agent:</b>&nbsp;</p><br><br><p>We currently have an opportunity for Reservations Agent to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco! </p><br><br><br><p>Reporting into our Reservations Manager, Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.&nbsp;</p><br><br><p>Focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Worldwide Reservations Office, actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability, working with Sales in handling group bookings.&nbsp;</p><br><br><br><p><b>Our Ideal Reservations Agent candidate will have:</b>&nbsp;</p><br><br><p>Reservations agent experience in luxury hospitality operations, exceptional communicator, with excellent interpersonal and relationship-building skills, and an exceptional eye for detail.&nbsp;</p><br><br><br><p>We are looking for a special individual who shares our passion for excellence and whom delights in the magic of curating special experiences and memories for our guests. </p><br><br><br><p><b>Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.</b>&nbsp;</p><br><br><br><p>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><b>About Four Seasons</b></p><br><br><br><p>Four Seasons Hotels &amp; Resorts is guided by the Golden Rule—treating others as we wish to be treated. For more than six decades, we have delivered genuine hospitality, exceptional quality, and a culture built on trust, respect, and integrity. Joining Four Seasons means becoming part of a team that is passionate about creating memorable guest experiences and fostering an environment where employees can thrive and grow.</p><br><br><br><p><b>The Opportunity</b><br>We are seeking an experienced and service‑driven Reservations Agent to join our reservations team supporting Four Seasons Resort Marrakech and Four Seasons Hotel Casablanca.<br>This role is based in Marrakech and plays a significant part in shaping the guest journey—from the first inquiry to a flawless arrival.</p><br><br><p>As the first point of contact, the Reservations Agent represents the voice of the hotels and ensures every interaction reflects the warmth, professionalism, and excellence of Four Seasons.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li>Guest Engagement &amp; Sales Effectiveness</li><li>Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner.</li><li>Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities.</li><li>Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences.</li><li>Deliver personalized service while adhering to Four Seasons standards and communication guidelines.</li><li>Enter, modify, and confirm reservations in the Property Management System with accuracy.</li><li>Manage guest preferences, special requests, traces, and comments to ensure seamless coordination.</li><li>Process cancellations, no-shows, amendments, and ensure timely follow-up with guests.</li><li>Liaise closely with Front Office, Housekeeping, Finance and Sales &amp; Marketing to ensure alignment and efficient operations.</li><li>Communicate clearly with colleagues to provide continuity and visibility across shifts.</li><li>Uphold a professional image—appearance, conduct, and communication—at all times.</li></ul><p><br><b>Preferred Qualifications &amp; Skills</b></p><br><br><ul><li>Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.</li><li>Fluent in English and French (written and spoken); additional languages are an asset.</li><li>Strong sales skills with the ability to identify guest needs and recommend suitable options.</li><li>Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.</li><li>Positive attitude, strong teamwork spirit, and genuine passion for guest service.</li></ul><p><br><b>What You Can Expect from Four Seasons</b></p><br><br><ul><li>A culture grounded in respect, teamwork, and the Golden Rule.</li><li>Career development opportunities with a world‑renowned luxury brand.</li><li>A supportive and engaging work environment that values diversity and inclusion.</li><li>Competitive benefits and recognition for excellence in performance.</li></ul><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.<br>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The consultant will be responsible for:</p><br><br><ul><li>Implementing the Amadeus Outpayce payment solution for our clients.</li><li>Maintaining and developing already deployed solutions. This model requires a high level of autonomy, a results-oriented approach, and the ability to deliver according to precise commitments.</li><li>Collecting client needs and translating them into configuration tasks.</li><li>Carrying out end-to-end implementations (configuration, testing, training, go-live).</li><li>Ensuring maintenance and advanced support for existing solutions.</li><li>Collaborating with internal teams and clients across different time zones (Americas -&gt; Asia).</li><li>Producing the expected deliverables within the DBS model.</li></ul> <br> Required profile : <p>Master's degree (Bac+5) in computer science with less than one year of experience.</p><br><br><p><strong>Required Skills</strong></p><br><br><ul><li>Experience in payments / fintech: cards, authorization, capture, refund, PSPs, tokenization, FX.</li><li>Knowledge of the travel tech sector (airlines, hospitality, travel sellers) - a plus.</li><li>Proficiency in Salesforce (strong plus).</li><li>Knowledge of ServiceNow (strong plus).</li><li>Experience with Amadeus or Amadeus tools (Win@proach) - appreciated</li><li>Very autonomous, results-oriented, able to work under pressure.</li><li>Excellent communication and collaborative spirit.</li><li>Fluent English (written and spoken). French or Japanese are a plus.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job Purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English, French &amp; Arabic Languages;</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p>Efficiently promotes and executes Air Arabia customers’ check-in service in the corresponding station to achieve set targets and objectives. Also, to properly handle/direct customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensures their satisfaction.</p><br><br><b>Key Result Responsibilities</b> <br><ul><li>Establishes and maintains effective working relationships within workplace both internally with sales, travel services agents, Baggage agents, GHAs, Airport Authority, and Customs in order to ensure smooth workflow and proper handling of customers.</li><li>Performs an efficient pre-flight check, passenger/baggage check-in, validates travel formalities for passengers as per adopted procedures and in line with reservation eligibilit</li><li>Ensures all necessary documents are verified and collected from and/or provided to customers</li><li>Handles revenue documents/cash related to ticket fares, baggage fees, special services, etc. efficiently and in line with adopted practice ensuring no shortages.</li><li>Performs efficient and adequate handling of transit passengers, verifies documents, visas, tickets, etc</li><li>Makes sure the passengers entitled for STPC are handled as per related company policies &amp; procedures</li><li>Verifies the meals/refreshments provided to passengers as per company policy.</li><li>Directs passengers to their respective onward flight as necessary</li><li>Ensures attending arrival flights as applicable, escorts passengers requiring special handling</li><li>Provides assistance to passengers at the baggage claim area when needed, liaises with ramp agent for quick delivery of baggage.</li><li>Liaises with baggage service (lost and found section) on all claimed or left items, follows up on cases of mishandled baggage to recommend solutions as applicable.</li><li>Anticipates contact with high yield passengers prior to check-in and extends necessary courtesy and support to reflect a positive image of the company as required</li><li>Undertakes passengers’ escort and service duties as directed by station management with emphasis on passengers requiring special service</li><li>Provides maximum attention/care to passengers on delayed flights and to passengers denied from boarding to avoid any inconvenience or customer dissatisfaction.</li><li>Performs any other duties or additional responsibilities as advised by the Line Manager</li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>Bachelor’s degree in Tourism/Management or equivalent</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point</li><li>Very good in English and French Languages</li></ul><br><b>Work Experience</b> <br><ul><li>Fresh graduates may be considered for this role given they demonstrate the required competencies</li><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism</li><li>Acceptable knowledge in Airline/Travel products and services</li><li>Capable of understanding customers’ problems and directing them in the right channel</li><li>Effective communication skills to utilize in building sales and marketing techniques</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests</li><li>Capable of recommending alternate solutions to customers’ problems</li><li>Effective persuasive, negotiation, and problem-solving skills</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company’s objectives</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>In this role, you will:</p><br><br><p>•Carry out routine servicing and maintenance of aircraft, engines, and components and/or approved structural repairs in compliance with manufacturer procedures.<br>•Ensure adherence to all safety procedures during fluid replenishment, aircraft refuelling, and aircraft systems charging or servicing as required.<br>•Complete component replacements and other maintenance activities as directed by the immediate supervisor. This includes obtaining and interpreting the Aircraft Maintenance Manual (AMM), Illustrated Parts Catalogue (IPC), Component Maintenance Manual (CMM), Structural Repair Manual (SRM), or other OEM-approved documentation required to perform the task.<br>•Support Licensed Aircraft Engineers and Approved/Licensed Technicians in troubleshooting, repairs, and modifications in accordance with job cards. Complete tasks promptly to minimise delays, prepare work based on aircraft status, report defects quickly, and ensure accurate shift handovers.<br>•Promote and maintain a strong safety culture by minimising risks, reporting deficiencies, and ensuring clean, organised work areas free of FOD. Regularly audit and maintain toolboxes, vehicles, and equipment while complying with all airport safety regulations, including holding a valid Airport Driving Permit and adhering to manoeuvring area requirements.<br>•Contribute to team objectives and support continuous improvement initiatives through collaboration with colleagues.<br>•When required, apply current knowledge and experience in aircraft maintenance support, aircraft repairs, and modifications to assist with resource allocation (using RMS/RTC applications as needed) and departmental projects.</p><br><br> <br> <br> Required profile : <p>To be considered for this role, you will need:</p><br><br><p>•5+ years in Engineering<br>•Vocational or Diploma (12+2 or equivalent)<br>•Graduate (12+2) in Engineering or a relevant discipline.<br>•Apprenticeship in Aircraft Maintenance or equivalent training with a reputable airline or an approved aircraft maintenance organisation, or an Engineering Aircraft Maintenance License.<br>•Experience in an aircraft engineering environment, including a minimum of two years of on-the-job training in an airline or an approved aircraft maintenance organisation.<br>•Safety sensitive role: Yes<br>•PSMP role: Yes</p><br><br><p><strong>&nbsp;Salary &amp; benefits :</strong></p><br><br><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website</p><br><br><p><strong>Salary :</strong>&nbsp;47841.84-71762.64 USD/YEAR</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span>The Logistics Officer is responsible for coordinating and managing the supply chain and logistical support required to ensure smooth and efficient aviation operations. This includes managing aviation parts and equipment, inventory control, transport coordination, and maintaining compliance with aviation regulations and safety standards. This includes the management and control inventory and daily activities including receipt, storage, and release of all the tools, equipment, and spare parts used for maintenance of aircraft. Ensures all activities are carried out and recorded in accordance with Company’s policies and procedures and as per regulatory bodies’ rules and regulations.</span></p><br><br><br><br><b>Key Result Responsibilities</b> <br><p><strong>Logistics Coordination:</strong></p><br><br><ul><li>Manage the storage and distribution of aviation parts and supplies.</li><li>Coordinate timely delivery of materials to maintenance teams.</li><li>Track the movement of high-value and time-critical parts.</li><li>Provide ad-hoc inventory and stores support in line with approved procedures.</li><li>Coordinate logistics arrangements for parts delivery, including engines, APUs, and dangerous goods.</li></ul><p><strong>Inventory Management:</strong></p><br><br><ul><li>Ensure parts and components are available on time to support planned and unplanned maintenance tasks and aircraft release.</li><li>Ensure unused issued parts are credited back to stock and returned to the main stores in line with company procedures.</li></ul><p><strong>Procurement &amp; Vendor Management:</strong></p><br><br><ul><li>Liaise with suppliers to ensure timely deliveries and support contract negotiations as required.</li></ul><br>. <br><p><strong>Documentation &amp; Compliance:</strong></p><br><br><ul><li>Ensure logistics activities comply with aviation safety regulations and company policies.</li><li>Maintain accurate documentation for traceability of aircraft parts and tools.</li><li>Coordinate customs clearance and shipping documentation for international shipments.</li></ul><p><strong>Transport &amp; Freight Coordination:</strong></p><br><br><ul><li>Arrange inbound and outbound shipments of aviation goods and materials.</li><li>Liaise with freight forwarders, customs agents, and transport companies.</li><li>Track shipments and resolve delays or discrepancies.</li><li>Coordinate with customs and clearing agents to ensure timely delivery.</li></ul><p><strong>Support Operations:</strong></p><br><br><ul><li>Work closely with Maintenance and Engineering teams to meet operational requirements.</li><li>Provide rapid logistical support during Aircraft on Ground (AOG) situations.</li><li>Support logistics planning for special operations or missions.</li><li>Perform other duties as assigned by the Line Manager.</li><li>The role is not exhaustive, and additional duties related to the job function may be assigned from time to time.</li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>Bachelor’s degree in Logistics, Supply Chain Management, or a relevant field.</li><li>4+ years of experience, including 2 years in aviation.</li><li>Fluent in the local language; English is an advantage.</li><li>IATA Dangerous Goods Regulations training is an advantage.</li><li>Strong organizational and time management skills.</li><li>Good knowledge of customs clearance.</li><li>Ability to manage resources efficiently and deliver against KPIs.</li></ul><br><b>Work Experience</b> <br><ul><li><p><span><span>Working experience </span><span>on</span><span> inventory software </span><span>shall</span><span> be treated as an advantage.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Has</span><span> necessary working experience and exposure to CAA rules and regulations </span><span>pertaining to</span><span> acceptance, storage and issuance of technical spare parts and associated equipment used for </span><span>aircrafts</span><span> maintenance.</span></span></p><br><br></li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Nominated by the airline and accepted by the respective civil aviation authority as "Post Holder", the job holder shall monitor and verify all activities in the areas of Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance ensuring all are being carried under the supervision of the relevant "Nominated Post Holder" in compliance with the airline, respective civil aviation authority, and other Regulatory Bodies' standard requirements and regulations.&nbsp;</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><p>1- Leads the "Quality Assurance" team and operational activities ensuring all are as per standards, rules and regulations required by the respective civil aviation authority, manufacturer's manuals, and the airline's adopted policies and procedures with focus on safety, efficiency, cost-effectiveness, and human factors considerations.<br>2- Verifies and ensures that Company's established operations, policies, procedures and internal rules and regulations are met under the supervision of the relevant "Nominated Post Holder" and are in compliance and accordance with:<br>a. Conditions and Restrictions of the AOC.<br>b. Applicable Regulatory Requirements<br>c. All relevant Authority Regulations and additional standards set by the Airline.<br>3- Acts as the ultimate accountable manager to ensure that "Quality Assurance Program" is adequately and timely established and implemented in compliance and accordance with applicable regulations and approved manuals.<br>4- Plans, implements and monitors the annual audit plan and inspections; identifies non-conformities, problems or deficiencies and proposes corrective measures and alternative solutions. Monitors and assures that corrective actions are timely taken and placed effective by the responsible line manager.<br>5- Advises the "Accountable Manager" on Quality related matters and supports with needed information and independent assessment of audits and inspections results as well on correction loops as a regular standard basis for the formal management's evaluation of the Quality System effectiveness.<br>6- Establishes effective working relationships/liaises with the respective civil aviation authority, regulatory bodies, Airbus, OEMs, Suppliers, Vendors and Airline Customers, etc., to pursue and facilitate function related needs.</p><br><br><p>7- Sets, implements, and enforces the overall "Quality Assurance" system: policies, procedures, manuals based on regulations, inputs, and recommendations from the Department /Function Heads and Line Managers.</p><br><br><p>8- Establishes, promotes and maintains a corporate culture where "Quality" and "Safety" have top priority in all activities run by all employees (quality and safety awareness) and ensures all aspects of airline operations comply with the Airline's aviation safety Program.</p><br><br><p>9- Partners with departments to ensure all concerns of the "Manager Safety" and "Manager Security" are addressed to concerned, investigated, and resolved in compliance with the Airline's Safety Program.<br>10- Collaborates with Stakeholders such as Legal, Finance, HR and other cross-functional departments and teams to carry out function-related work ensuring timely delivery, efficiency, and cost-effectiveness in utilization of resources, systems and tools.<br>11- Manages the skills and performance of the "Quality Team" with focus on knowledge sharing, process improvement as well as career enhancement. Motivates, coaches, mentors and monitors the overall performance of the team members to achieve high standards in delivering results.<br>12- Partners with HR to set objectives and identify KPIs for the respective team members; ensures his/her subordinates are fully aware and knowledgeable of their targets. Provides on-going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified.<br>13- Provides necessary guidance and support to the Hubs on various matters (policies, procedures, regulations, contracts, communication with vendors, etc.) to assist them in their audit checks.<br>14- Represents the airline officially at the "Authorities", "Regulatory Bodies" and externally in all "Quality" related matters, meetings and events.<br>&nbsp;</p><br><br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><p>Post Holder Maintenance/Post Holder Operations</p><br><br><p>Aircraft Maintenance Engineer Licence (CAR66- AMEL),and/or a Bachelor degree in Aircraft Engineering/Aeronautical/Auditing or equivalent;<br>Alternately, a diploma or certificate in the related field and/or ATPL (Airline Transport Pilot License - more than 3000 FH) from a recognized institution combined with needed experience and exposure.<br>Must have completed formal aeronautical maintenance training if it was not his/her major.<br>Must be eligible for approval by the respective civil aviation authority as Manager Quality Assurance "Post Holder".<br>Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO - Lead Assessor are highly desirable and some may be treated as conditional for this role.<br>Proficient in Microsoft Office (Advanced Excel and PowerPoint)<br>Excellent command over both written and verbal communication skills: reporting, presentations, etc.<br>Fluent in English Language &amp; national language of country of employment is a plus.</p><br><br><p><strong>Work Experience</strong></p><br><br><p>&nbsp;- 8+ years of working experience in different disciplines in the aviation/airline industry, with a minimum of 4 years at least leading the "Quality Assurance" or "Compliance" function; low cost airline experience is a plus.<br>- Extensive knowledge in civil aviation authority and regulatory bodies' rules and regulations and requirements pertaining to Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance: policies, procedures, manuals, certification, and licensing.<br>- General knowledge in ICAO ISARPS.<br>- In-depth knowledge and experience in airline documentation and records control systems.<br>- Aircrafts technical knowledge and relative exposure to aircrafts maintenance is a plus.<br>- Comprehensive knowledge and working exposure to Safety and Security functional requirements and measures in airlines; knowledgeable in internal/external audit practices.<br>- Experienced in managing the continuing airworthiness of aircrafts in line with Authorities, Manufacturers, and OEMs standard requirements.<br>- Experienced in designing and implementing policies, procedures and manuals as per business needs and in line with adopted regulations and approved quality standards.<br>- Influential at all levels including internal and external parties; experienced in managing relationships at work place and managing a diverse team of people (Skills/Experience).<br>- Proven skills in analysing data, identifying pitfalls and recommending corrective measures.<br>- Cost-oriented, possesses effective problem solving and decision making skills.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p>Acts as a point of contact for general security issues, inquiries, systems, and investigations; ensures that the security performance standards adopted and practiced by Air Arabia employees, Contractors, Vendors, and Customer Airlines meet the specifications stipulated in the “Security Manual” and are as per DAC/CAA, IOSA and other related regulatory bodies’ regulations and standards.</p><br><br><b>Key Result Responsibilities</b> <br><ul><li>Facilitates the daily activities of the department; prepares, disseminates and maintains all in and outgoing correspondence including letters, memos, presentations, and function related documents, etc. using word processing, spreadsheet, database, and PowerPoint and/or presentation software.</li><li>&nbsp;Assists in arranging and conducting security related internal and external audits and inspections across the network; identifies irregularities and follows up on issues/cases to ensure corrective measures are applied and concluded.</li><li>Conducts regular security tests on board aircraft.</li><li>&nbsp;Conducts regular reviews (as needed) to monitor and assess the security performance within the Company; provides recommendations for improvement and enhancements on the current procedures and assists in implementing them along with the corresponding administering systems.</li><li>Conduct regular risk assessments for all destinations operated by Air Arabia.</li><li>Follow up on all security findings raised during internal audits, CAAs audits and third authorities inspections / audits.</li><li>Keeps up with all national and international Aviation Security legislations and their amendments/enhancements/changes that may affect operations within and outside Morocco.</li><li>Supports in establishing, updating and publishing security policies and corresponding working procedures to counter the threats and risks in accordance with International Government requirements.</li><li>Reviews and assists the in updating the “Air Operator Security Program” to include any new security regulations, standards, directives and Bulletins, arrange for its approval by relevant authorities and disseminates the same as appropriate.</li><li>Arranges, records, and distributes function related minutes of meetings; maintains schedules and calendars on regular basis.</li><li>Generates necessary reports on regular basis and provides management with highlights on results and findings to be utilized in optimizing workflow procedures in the office.</li><li>Monitors “Aircraft Operator Security Program” for Air Arabia ensuring its compliance with the “National Aviation Security Program – Annex 17” and the other aviation authorities (CAA) in the respective areas of operation.</li><li>Provides administrative support and partners with Airport authority to arrange Airport passes for staff as directed.</li><li>&nbsp;Organize training and awareness program for employees on the security measures and adopted security practices.</li><li>Performs as a Go team member during times of increased risk and/or for specific flights and routes as needed whilst maintaining familiarity with applicable aviation security-related legislations and regulations in all the geographic areas operated by Air Arabia.</li><li>Handles routine inquiries on security matters with professionalism to provide adequate responses.</li><li>Authorizes in the name of the QSS the carriage of weapons and ammunitions in line with applicable procedures and regulations.</li></ul><br><br>. <br><b>Qualifications (Academic, training, languages)</b> <br>&nbsp;<br><ul><li>Bachelor degree in Management/Aviation from or equivalent from a recognized university, diploma or certificate in the related field combined with needed experience and exposure is acceptable.<br></li><li>IATA/Aviation security training from accredited institution or organization is an advantage.<br></li><li>Investigations/Interview techniques courses including techniques in detection of forged travel documents and passengers profiling is an advantage for this role.<br></li><li>Compliance, Audit and Quality Assurance certificates and trainings are an added value for this role<br></li><li>Skilled report writing is required to ensure that complex reports are properly and clearly described.<br></li><li>Compliance, Audit and Quality Assurance certificates and trainings are an added value for this role.<br></li><li>Up to date with current Security Technology, proficient in Microsoft Office: Advanced Excel &amp; Power Point.<br></li><li>Very good in English &amp; Arabic Languages (Non-Arabic speakers accepted based on Line Manager’s approval).<br></li><li>Has reasonable knowledge and exposure to the Civil Aviation Authorities, particularly DAC; familiar with regulations of DAC pertaining to the Aviation Security , policies, procedures, manuals, etc.<br></li><li>Capable of implementing and carrying out investigation procedures and inspections / audits when required.<br></li><li>Composed personality, capable of dealing with threats and emergency cases with focus and efficiency.<br></li><li>Relative exposure to Quality Assurance /Safety/External Audit practices affecting security.<br></li><li>Capable of monitoring performance against security policies, procedures and operating manuals in line with adopted regulations and approved standards.<br></li><li>Demonstrates exceptional work habits; high accuracy and attention to details.<br></li><li>Capable for analyzing data, identifying irregularities and recommending corrective measures<br></li></ul>&nbsp;<br>&nbsp;<br>&nbsp;<br><b>Work Experience</b> <br><br><ul><li><span>3+ years’ of experience in the Aviation/Airlines industry, a minimum of 1 year of which at least in a similar capacity in the Aviation Security department is required for this role.</span></li><li>Knowledge in Government Immigration Acts, Police &amp; Criminal Evidence (Aviation authorities) Acts is an advantage.</li><li>Experienced in implementation and maintenance of aviation related documentation.</li></ul><br><br> </div>