Airline Ticketing Agent Jobs

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the RM Director in her missions and projects. Ensuring reservations are taken by phone, fax, or internet, as well as all related operations. Managing client requests (Strategic Accounts, VIP clients, and Top VIPs) and fostering customer loyalty after complaints: contacting clients for their reservations and overseeing their customer experience, personalizing and anticipating their needs. Actively participating in sales presentations, site visits, and client meetings. Developing pricing, distribution contracts, and direct sales. Increasing the visibility of the two hotels and points of sale in key markets with online distributors. Measuring performance across different sites in terms of new exposure, double exposure, updates, and promotion. Studying, examining, and analyzing the competitive environment, market trends, and customer needs and feedback to demonstrate initiative and adapt strategically. Prepare, process, and compile data for daily, weekly, and monthly reports, annual objectives, the sales and marketing budget, forecasts, and other reports, in accordance with instructions and requirements. Develop marketing actions and evaluate the effectiveness of existing programs and strategies. Ensure compliance with the Sofitel brand's pricing policy and strategy. Manage and direct advertising, public relations, and promotional activities with the RM Director. Ensure customer satisfaction while remaining competitive in the market and financially efficient. Evaluate evolving customer needs, customer composition, and portfolio developments to propose necessary operational changes as needed. Communicate effectively with other departments and interact with team members to guarantee the expected quality of service for the customer. Manage the PMS, Tars, and extranet for distributors and central purchasing offices. Reservations: Track and control reservations: Rate checks, upgrades, cancellations, no-shows. Analyze occupancy rates, average room rates, and RevPAR. Optimize occupancy rates and average room rates. Establish a pricing and sales strategy in collaboration with the General Manager and the Sales Director.Develop budget forecasts in collaboration with the Sales Director and with approval from the General Manager. Analyze and monitor the hotel's KPIs to identify opportunities to increase revenue from rooms and other operational departments. Be responsible for the proper functioning of all systems and tools for managing room and other service revenue. Coordinate with the sales team to determine attractive and engaging pricing offers. Prospect virtual distributor sites. Provide strategic and tactical support to the F&amp;B department, which includes restaurants, bars, and banquets. Participate in the recruitment of ALL clients and directly monitor the recruitment of their team. Contribute to the customer preference database. Participate in the strategy adopted by the Accor Group and the owner. Contribute to improving the hotel's RPS score. Respond to and manage customer complaints. Respect Accor Group's internal standards and procedures. From the owner: Ensuring customer satisfaction directly. Additional information: Accor Heartist Card. Specific benefits. And much more...</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Provides a full range of administrative, clerical office support to Guest Experience and Concierge team to ensure a smooth arrival and memorable stay for VIP,, Long Stay and Celebrity guests while complying with all Four Seasons policies and procedures. Directs staff that performs the following duties and will also perform these duties on own. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.</p><p>Provides a full range of administrative, clerical office support to Guest Experience and concierge Team</p><p>Handle and process purchase orders for all ordering required for Guest Experience / Concierge team ensuring quotes/bidding process is carried out.</p><p>Communicate and coordinate guest needs with Reservations, Front Desk, Housekeeping, Guest Services, Room Service, Pool and Beach, Florist and Sales to satisfy VIP, Long Stay and Celebrity guest needs.</p><p>Contact guest prior to arrival to inquire about any specific needs or accommodations.</p><p>Coordinate amenities with room service and place special occasion, kids, and pet amenities in guest rooms</p><p>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions etc.</p><p><strong>Desired Candidate Profile</strong></p><p>One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job. It requires knowledge for the ability to operate computer equipment and the reservations system. The Ability to read and speak English, french, arabic.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Area Manager - Ground Operations:</strong></p><br><br><p>Reporting to the respective Head of Ground Operations, the Area Manager leads and oversees airport operations across assigned regions to ensure safe, efficient, and compliant ground handling activities. The role supports the implementation of regional strategies and business plans in alignment with Air Arabia's operational, financial, and customer service objectives. Through effective stakeholder management, data-driven performance monitoring, and cross-functional coordination, the Area Manager ensures operational consistency, revenue protection, and service excellence across all stations.</p><br><br><p><strong>Key Result Responsibilities:</strong></p><br><br><p><strong>Strategic &amp; Operational Execution</strong></p><br><br><p>Support the Head of Ground Operations in developing, implementing, and monitoring regional strategies and business plans, ensuring operational efficiency, cost control, and optimal ROI.<br>Liaise with stakeholders to establish and implement airport services procedures aligned with Air Arabia's quality, safety, and regulatory standards.<br>Conduct feasibility studies and prepare operating budgets for assigned stations; monitor expenditures and recommend cost-saving initiatives.<br>Partner with the Head of Ground Operations to lead the start-up and operational readiness of new hubs/stations, including contracting, manpower, facilities, systems, and training readiness.</p><br><br><p><br><strong>Stakeholder &amp; Contract Management</strong></p><br><br><p>Build and maintain productive relationships with airports, Civil Aviation Authorities, GHAs, and industry bodies to ensure smooth operations and favourable commercial terms.<br>Support the negotiation and management of ground handling and customer service contracts, ensuring company interests are protected and service levels are consistently met.<br>Collaborate with the Commercial team to align operational performance with revenue targets, cost optimization, and customer experience goals.</p><br><br><p><br><strong>Performance Monitoring &amp; Compliance</strong></p><br><br><p>Conduct field visits, audits, and performance reviews for assigned stations and GHAs; analyse data and reports to identify trends, gaps, and improvement opportunities.<br>Work closely with Quality, Safety, and Security teams to ensure adherence to company and regulatory standards, including participation in audits and investigations.<br>Coordinate with IT and government bodies to ensure all systems setup, upgrades, and maintenance comply with operational and regulatory requirements.</p><br><br><p><br><strong>People Leadership &amp; Development</strong></p><br><br><p>Partner with HR to define objectives and KPIs for station teams; provide coaching, feedback, and support to ensure consistent achievement of objectives.<br>Ensure optimal utilization of available resources (manpower, systems, tools, and processes) to maximize operational efficiency.<br>Continuously evaluate systems, tools, and procedures, recommending enhancements to improve reliability and productivity.</p><br><br> <br> Required profile : <p><strong>Qualification &amp; Work Experience</strong></p><br><br><ul><li>Bachelor's degree in aviation management, Business Administration, or related field; a Master's degree is an advantage.</li><li>5+ years of progressive experience in Ground Operations, with at least 2 years in years in a managerial role or multi-station leadership role.</li><li>Proven experience managing airport operations, GHAs, and compliance with international standards (IATA, ICAO, GCAA).</li><li>Commercial and cost-awareness mindset with ability to link operations to ROI.</li><li>Strong leadership, analytical, and negotiation skills.</li><li>Excellent stakeholder management and vendor coordination capabilities</li><li>Proficiency in MS Office and operational management systems. Exposure on data-driven decision-making is a strong advantage.</li><li>High sense of accountability, customer focus, and operational discipline.</li><li>Willingness to travel extensively across assigned regions.</li><li>Moroccan nationality/ residency is a must&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.<br>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><span>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</span></p><br><br><br><p><span><span><span><span>Main Duties and Responsibilities</span><br><span>1. To check in guests and perform subsequent administrative procedures, ensuring speedy</span><br><span>allocation of rooms by liaising with Housekeeping and Room Service, through monitoring</span><br><span>departures and room status.</span><br><span>2. To escort guests and familiarise them with facilities and services.</span><br><span>3. To produce and distribute relevant information lists to other departments.</span><br><span>4. To be responsible for cash floats, reporting shortages/overages to the Front Office</span><br><span>Manager, General Cashier and Director of Finance.</span><br><span>5. To take reservations, amendments and handle general enquiries regarding bookings.</span><br><span>6. To prepare all pre-registration for the following day's arrivals.</span><br><span>7. To update guest history records, matching with reservations to ensure continuity of</span><br><span>standards to regular guests and process new guest histories after departure.</span><br><span>8. To handle all facsimiles, e-mails and typing as requested.</span><br><span>9. To be able to multitask and work in a demanding environment</span></span></span></span></p><br><br><p><span><span><span><span>10. To give a detailed hand over to the oncoming shift.</span><br><span>11. To ensure a high standard of grooming, deportment and personal hygiene.</span><br><span>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</span><br><span>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager</span><br><span>and to be willing and able to cross train and assist as needed in Reservation and Telephone</span><br><span>duties.</span><br><span>14. To assist all other Front Office departments whenever needed as long as previously trained</span><br><span>for.</span><br><span>15. To be a welcoming and attentive presence in the Lobby.</span><br><span>16. To perform all task to Four Seasons standards.</span><br><span>17. To develop all task regarding the night shift.</span><br><span>18. To be able to easily interact with guest and deal with basic complains.</span><br><span>19. See attached the Four Seasons Core Standards</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Al Akhawayn University </strong>is driven by a strong <strong>innovation-oriented</strong> culture, encouraging creativity, experimentation, and bold ideas to advance education and research.<br> This spirit is supported by a deep sense of <strong>collaboration</strong>, with supportive teams and hands-on leadership that nurtures academic and operational talent.<br> <strong>Performance</strong> and intellectual ambition also play a key role, fostering excellence in a globally minded environment.<br> While organization is less dominant, it provides the essential structure needed to operate a high-quality academic institution. </p><br><br> <br> Job : <p>Manage the front desk on a daily basis and perform a variety of administrative and clerical tasks. As a Front Desk, the Receptionist will be the first point of contact for the entity. Front Desk Receptionist's duties include offering administrative support across the organization, welcoming guests, and coordinating front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a customer service role, and deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Front Desk Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards</p><br><br><ul><li>Manage the reservation process.</li><li>Consult the reservation demands at the conference center.</li><li>Check the availability: taking into consideration the period of reservation, and the type of requested rooms (single/large standard/luxury/suite).</li><li>In case of availability, a response is automatically sent to the requester.</li><li>In case of unavailability, suggest an alternative to satisfy the requester.</li><li>Send an e-mail to the requester asking for the names of the participants and their assignments.</li><li>Prepare the magnetic cards of the assigned rooms; make sure that they are functional.</li><li>Coordinate with the cleaning superintendent about the rooms to prepare.</li><li>Coordinate with the technician concerning the rooms that need heating.</li><li>Send the list of the participants, their assignments, and the period of their stay to the security department.</li><li>Make sure that all names are inserted according to the request of the customer: single/large / luxury or suite before the arrival of the participants of each event.</li><li>Make sure that all the procedures and preparations are under control.</li><li>Prepare vouchers that include</li><li>Housing invoices, including participants' periods of stay and the type of assigned rooms.</li><li>Participants' meal invoices.</li><li>Study rooms.</li><li>Prepare invoices.</li><li>Be welcoming and courteous at the reception upon guests' arrival.</li><li>Come up with an immediate solution to the frequent changes that may occur to satisfy all the demands.</li><li>Find immediate resolution of any problems that may arise during the arrival or stay of guests.</li><li>Ability to plan work activities.</li><li>Consistently reliable.</li></ul> <br> Required profile : <ul><li><strong>Bac+2 or equivalent qualification</strong></li><li>Telephone answering skills</li><li>Verbal communication</li><li>Active listening skills</li><li>Professionalism</li><li>Customer service</li><li>Organization</li><li>Handles pressure</li><li>Supply management</li><li>Computer skills</li></ul><ul><li>Communication</li><li>Multitasking</li><li>Social skills</li><li>Organization</li><li>Technical skills</li><li>Stress management skills</li><li>Problem-solving</li><li>Empathy</li><li>Reliability</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Moyens generaux - Management moyens generaux</p><br><br><p>Ingénieur Maintenance des Moyens Généraux F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au cœur du département MI-MG-SSE de Safran Aircraft Engine Services Casablanca (SAESC), vous occupez une fonction stratégique de pilote opérationnel. Vous êtes le garant ultime de la performance, de la fiabilité et de la pérennité des infrastructures de l'usine.<br>Votre mission consiste à maximiser la disponibilité opérationnelle des installations (Facilities). Véritable pivot de la continuité de service, vous assurez une gestion rigoureuse des interfaces techniques et contractuelles avec l'ensemble des sous-traitants. Vous placez impérativement la sécurité des intervenants et la protection de l'environnement comme socles de chaque action entreprise.<br>• Techniciens Moyens Généraux.<br>• Personnel prestataire et des sous-traitants <br>Missions :<br>• Définir et déployer la politique de maintenance (préventive, corrective et prédictive) pour maximiser la performance des infrastructures de l'usine.<br>• Superviser l'exécution terrain des pestations : Garantir la qualité des interventions et le respect des délais.<br>• Gestion des investissements : Contribuer activement au choix et à l'intégration des nouvelles infrastructures<br>• Monitoring de l'activité : Suivre les indicateurs de performance et assurer les reporting <br>• Analyser les défaillances, proposer des plans d'amélioration et piloter les rituels QRQC Maintenance Moyens Généraux<br>• Piloter l'outil de gestion de maintenance assistée par ordinateur pour structurer le planning et l'historique des interventions.<br>• Animer, former et évaluer votre équipe pour accompagner la montée en puissance technique de l'entité.<br>• Piloter le budget, gérer le stock de pièces de rechange et coordonner les relations avec les constructeurs et sous-traitants.<br>• Veiller au respect strict des normes de Santé, Sécurité et Environnement au sein de votre périmètre.</p><br><br><p>• Minimum 3 ans en management opérationnel d'équipes de maintenance, idéalement dans un environnement industriel exigeant (Aéronautique, Automobile, Énergie).<br>• Solides connaissances en <br> Génie Électrique : Maîtrise approfondie des réseaux de Distribution Haute Tension (HTA/HTB) et Basse Tension (BT). Supervision des architectures TGBT, des onduleurs et de la continuité de service via les groupes électrogènes.<br> Génie Climatique (CVC / HVAC) : Pilotage des systèmes de traitement d'air, groupes froids et régulation thermique pour garantir les conditions environnementales strictes des ateliers de production.<br> Fluides &amp; Air Comprimé : Gestion de la production et de la distribution d'air comprimé industriel, des réseaux d'eau (potable, industrielle) et des systèmes de pompage.<br> Systèmes de Sécurité Incendie (SSI) : Expertise opérationnelle sur les réseaux Sprinkler (postes de contrôle), les systèmes d'extinction automatique (gaz/mousse) et le maintien en conformité des centrales incendie.<br>• Capacité à fédérer, à décider dans l'urgence et à porter une vision orientée "Client Interne".<br>• Excellente capacité d'analyse, réactivité face aux aléas et aisance relationnelle à tous les niveaux hiérarchiques.<br>• Maîtrise impérative du Français et de l'Anglais </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the safe and efficient loading and off-loading of aircrafts and trucks at the Gateway (CAS-GTW) in compliance with DHL operational procedures, safety regulations and quality standards, following the instructions of the Team Leader or Supervisor.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Ensure that all ramp and ground handling equipment is functionally tested before operations start.</li><li>Operate ramp machinery and equipment safely and responsibly.</li><li>Ensure correct handling, storage and post-operation checks of ramp equipment.</li><li>Perform loading and unloading of aircrafts, ULDs and trucks according to operational instructions.</li><li>Support operational activities where labor is required, including cleaning and housekeeping (5S).</li><li>Maintain the work area clean, tidy and safe at all times.</li><li>Report immediately any damage, defect, incident or operational error to the Team Leader or Supervisor.</li><li>Ensure full compliance with operational processes and DHL-specific safety and security regulations.</li><li>Be familiar with the work area, including the location of first aid kits and fire-fighting equipment.</li><li>Actively contribute to a safe working environment by identifying hazards and reporting near-miss events.</li></ul><strong>YOUR PROFILE :</strong><p>*Team-oriented, dedicated, responsible and able to work independently.<br>Quality-conscious with a strong safety mindset.<br>Basic knowledge of computers and relevant operational systems is an advantage.<br>Knowledge of the logistics or aviation industry is an asset.<br>Ability to speak, understand and read <strong>French</strong>.<br>Ability to speak, understand and read <strong>English</strong> is an advantage.<br>Valid driving license category <strong>B</strong>.</p><br><br><p>Training required or to be completed:<br>Introductory legal mandatory training including DG Category 8 and Security.<br>Code of Practice, Code of Conduct and Information Security Awareness.<br>CIS Welcome to My Country, My Company and My Function.<br>CIS Cross-Functional Curriculum.<br>CIS ULD Build-Up Awareness and Coy Reload/Unload.<br>Apron Safety and ISO Awareness.</p><br><br> <br> <br> <br> <br> <br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the safe and efficient loading and off-loading of aircrafts and trucks at the Gateway (CAS-GTW) in compliance with DHL operational procedures, safety regulations and quality standards, following the instructions of the Team Leader or Supervisor.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Ensure that all ramp and ground handling equipment is functionally tested before operations start.</li><li>Operate ramp machinery and equipment safely and responsibly.</li><li>Ensure correct handling, storage and post-operation checks of ramp equipment.</li><li>Perform loading and unloading of aircrafts, ULDs and trucks according to operational instructions.</li><li>Support operational activities where labor is required, including cleaning and housekeeping (5S).</li><li>Maintain the work area clean, tidy and safe at all times.</li><li>Report immediately any damage, defect, incident or operational error to the Team Leader or Supervisor.</li><li>Ensure full compliance with operational processes and DHL-specific safety and security regulations.</li><li>Be familiar with the work area, including the location of first aid kits and fire-fighting equipment.</li><li>Actively contribute to a safe working environment by identifying hazards and reporting near-miss events.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Team-oriented, dedicated, responsible and able to work independently.<br>Quality-conscious with a strong safety mindset.<br>Basic knowledge of computers and relevant operational systems is an advantage.<br>Knowledge of the logistics or aviation industry is an asset.<br>Ability to speak, understand and read <strong>French</strong>.<br>Ability to speak, understand and read <strong>English</strong> is an advantage.<br>Valid driving license category <strong>B</strong>.</p><p Segoe UI"; font-size: 14px;">Training required or to be completed:<br>Introductory legal mandatory training including DG Category 8 and Security.<br>Code of Practice, Code of Conduct and Information Security Awareness.<br>CIS Welcome to My Country, My Company and My Function.<br>CIS Cross-Functional Curriculum.<br>CIS ULD Build-Up Awareness and Coy Reload/Unload.<br>Apron Safety and ISO Awareness.</p></div><div> </div><div> </div><div> </div><div> </div><div> </div><div></div>

<p><br></p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<p> </p> <p> </p> <p>Main Duties and Responsibilities</p> <p> </p> <p>1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p> <p> </p> <p>2. To escort guests and familiarize them with facilities and services.</p> <p> </p> <p>3. To produce and distribute relevant information lists to other departments.</p> <p> </p> <p>4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p> <p> </p> <p>5. To take reservations, amendments and handle general enquiries regarding bookings.</p> <p> </p> <p>6. To prepare all pre-registration for the following day's arrivals.</p> <p> </p> <p>7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p> <p> </p> <p>8. To handle all facsimiles, e-mails and typing as requested.</p> <p> </p> <p>9. To be able to multitask and work in a demanding environment</p> <p> </p> <p>10. To give a detailed hand over to the oncoming shift.</p> <p> </p> <p>11. To ensure a high standard of grooming, deportment and personal hygiene.</p> <p> </p> <p>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p> <p> </p> <p>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p> <p> </p> <p>14. To assist all other Front Office departments whenever needed as long as previously trained for.</p> <p> </p> <p>15. To be a welcoming and attentive presence in the Lobby.</p> <p> </p> <p>16. To perform all task to Four Seasons standards.</p> <p> </p> <p>17. To develop all task regarding the night shift.</p> <p> </p> <p>18. To be able to easily interact with guest and deal with basic complains.</p> <p> </p> <p> </p> <p> </p> <p> </p>

<p>We are seeking a warm, professional, and service-oriented Restaurant Hostess to join our Food &amp; Beverage team. As the first point of contact for our guests, you will play a key role in creating memorable dining experiences by delivering exceptional hospitality from arrival to departure.</p><p>Key Responsibilities</p><ul><li>Welcome guests with a genuine and friendly demeanor.</li><li>Manage reservations and seating arrangements efficiently.</li><li>Escort guests to their tables and provide restaurant information.</li><li>Coordinate closely with the restaurant team to ensure smooth operations.</li><li>Handle guest inquiries, requests, and feedback professionally.</li><li>Maintain accurate reservation records and guest preferences.</li><li>Ensure the reception area is organized and presentable at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a hostess, guest relations, or front-of-house role within hospitality is preferred. Excellent communication and interpersonal skills. Fluent in English and French; additional languages are an advantage. Strong organizational skills and attention to detail. Positive attitude, professional appearance, and passion for guest service. Ability to work flexible schedules, including weekends and holidays.</p>

<p>Supervises the daily operations of the Spa and ensures the smooth running of the department. Ensures the quality of services and compliance with the establishment's service standards. Welcomes clients and ensures their satisfaction throughout their Spa experience. Coordinates the daily activities of the team and ensures efficient organization of operations. Monitors compliance with care protocols, internal procedures, and LQA (Leading Quality Assurance) standards. Manages reservations and ensures optimal occupancy of treatment rooms and Spa facilities. Monitors cleanliness, hygiene, and presentation of treatment rooms, common areas, and Spa equipment. Manages customer complaints professionally and implements appropriate corrective actions. Ensures good information flow within the team and effective communication with the hotel's various departments. Participates in the training and integration of new employees.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma Bac+2 in Hotel Management, Management, Wellness or equivalent field.</p><p>3 to 5 years of professional experience, including at least 2 years in a similar role, ideally within a high-end hotel or an establishment of the same standing.</p><p>Technical Skills</p><ul><li>Good knowledge of Spa operations and luxury establishment quality standards.</li><li>Good command of reception, reservation, and customer relations techniques.</li><li>Ability to supervise daily operations and coordinate team activities.</li><li>Good knowledge of care protocols and wellness products.</li><li>Mastery of LQA (Leading Quality Assurance) standards with the ability to ensure their daily application.</li><li>Good knowledge of hygiene and safety standards and procedures applicable to wellness areas.</li></ul><p>Personal Qualities</p><ul><li>Excellent sense of service and strong customer orientation.</li><li>Excellent communication and coordination skills.</li><li>Organizational skills, rigor, and attention to detail.</li><li>Ability to supervise and support teams on a daily basis.</li><li>Responsiveness, autonomy, and ability to manage priorities.</li><li>Team spirit, sense of responsibility, and ability to solve problems professionally.</li></ul><p>Languages</p><ul><li>Excellent command of French and English, both spoken and written.</li><li>Proficiency in a third language is an asset.</li></ul>

<p>We currently have an opportunity for a concierge to join our Four Seasons Hotel Rabat, Kasr Al Bahr team in Morocco!</p><p>Reporting into the Front Office Manager you will be responsible for p roviding exceptional concierge services by warmly welcoming guests, delivering personalized recommendations, arranging reservations and special requests, and ensuring seamless coordination with hotel departments.</p><p>Maintain in-depth knowledge of local attractions, dining, entertainment, and hotel services to assist guests effectively.</p><p>Anticipate guest needs, resolve concerns professionally, build strong guest relationships, and manage administrative tasks such as reservations, guest preferences, deliveries, and concierge records while upholding the highest standards of luxury hospitality.</p><p><strong>Desired Candidate Profile</strong></p>Candidates must have excellent communication and interpersonal skills, strong knowledge of the local area and luxury experiences, and a passion for delivering exceptional guest service. Demonstrates professionalism, discretion, emotional intelligence, and the ability to multitask effectively in a fast-paced environment. Possesses strong problem-solving skills, a proactive service mindset, and proficiency in hotel systems such as Opera and concierge platforms. Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description: </b>The Royal Service Agent is a true ambassador for the Fairmont La Marina Rabat-Salé. He/She provides personalized, warm and proactive service, responding effectively to customer requests and ensuring they have an exceptional experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional, courteous and personalized service, in accordance with Fairmont standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond effectively to customer calls and requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Record and follow up on customer requests in the hotel management system (PMS).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage wake-up calls, messages, and concierge requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Make reservations for restaurants, activities and various hotel services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform customers about the facilities, services and experiences offered by the establishment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure coordination with the different departments in order to guarantee optimal follow-up of requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to Fairmont's operational, safety and quality standards.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac+2 in Hotel Management, Tourism or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years of experience in Reception, Royal Service, Reservations or Customer Service, ideally in luxury hotels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and customer service skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple requests simultaneously with calm and efficiency.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, organizational skills and attention to detail.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Opera PMS and Microsoft Office tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mandatory mastery of French and English.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability to work flexible hours, including weekends and holidays.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Supply chain - Logisticien</p><br><br><p>Agent Marshaling F/H</p><br><br><p>CDI</p><br><br><p>Ouvrier</p><br><br><p>Temps complet</p><br><br><p>Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense.<br>Safran Aircraft Engines (SAE) est une société du Groupe Safran. Porté par près de 15 000 collaborateurs répartis sur 31 sites dans 9 pays.<br>Nous concevons, développons, produisons et commercialisons, seul ou en coopération, des moteurs pour avions civils ou militaires, ainsi que pour les satellites. <br>SAE dispose d'un réseau d'ateliers de maintenance des moteurs civils à travers le monde et propose à ses clients une gamme complète d'interventions : restauration de performances, remplacement de pièces à durée de vie limitée, inspection et maintenance de l'ensemble du moteur et de ses équipements. <br>Pour faire face à la montée en cadence des maintenances moteur LEAP dans les années à venir, Safran Aircraft Engines Services Casablanca (SAESC) a lancé la construction d'un nouveau shop au Maroc.<br>Notre nouvel atelier situé dans la région de Casablanca-Settat assurera la maintenance de nouveaux types de moteurs d'avions civils (LEAP) qui équipent notamment l'Airbus A320neo et le Boeing 737Max.<br>En tant qu'Agent Marshaling , votre objectif consistera Accomplir les opérations de vérification documentaires et de contrôle afin d'assurer le regroupement des équipements dans le magasin accumulation conformément aux consignes assignées. Cette mission doit être réalisée tout en respectant la réglementation, les objectifs de sécurité, de performance économique et de valeurs humaines.<br>Dans ce cadre, vous serez amené à :<br>• Assurer la vérification de la conformité des marchandises reçues en termes qualitatifs et quantitatifs ;<br>• Suivre l'avancement des opérations de regroupement affectées .<br>• Participe aux réunions de pilotage interne.<br>• Affecter les pièces reçus aux différents emplacements de regroupement ;<br>• Effectuer les transactions informatiques nécessaires couvrant l'ensemble des opérations assignées .<br>• Participer activement à la mise en place des projets d'amélioration continue en coordination avec le service progrès.<br>• Respecter le port des EPI, les exigences du MOE, du RSM/QCM, ainsi que celles évoquées dans les procédures et instructions internes<br>Compétence :<br>• Travail d'équipe<br>• Analyse des données<br>• Communication<br>• Innovation<br>• Esprit d'initiative<br>• Gestion des priorités<br>• Bonne maitrise d'utilisation des logiciels de gestion de la Supply Chain<br>• Connaissance des processus Supply chain <br>• Connaissance des procédures qualité</p><br><br><p>BAC+2 en Gestion de la Chaine Logistique ayant une expérience de 3 ans au minimum en tant que agent regroupement ou agent logistique dans une société industrielle de préférence dans le domaine aéronautique.</p><br><br><br> </div>

<p>Lead the implementation of sales plans and programs across a widespread area of responsibility or cluster of countries, to ensure consistent growth and achievement of overall Etihad's sales and cluster revenue targets. Manages a team of country managers and sales managers.</p><p>What you'll be doing:</p><ul><li>Participate in defining sales strategy and objectives to ensure alignment with overall Etihad's objectives and external trends.</li><li>Develop and monitor sales plans to ensure sales strategy is properly implemented across the markets and expected results are reached.</li><li>Define area sales targets and possible channels to be used to ensure consistent contribution to overall Etihad results</li><li>Manage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditions.</li><li>Manage the overall direction and coordination of the team to achieve agreed sales targets.</li><li>Develop and implement sales and marketing initiatives to ensure key revenue targets are met</li><li>Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients</li><li>Develop, manage and stipulate a portfolio of contracts by counselling district sales representatives to ensure that Etihad market positioning is improved and compliant with overall commercial strategy</li><li>Liaise with local governmental authorities to ensure compliance with all local regulations and policies</li><li>Engage with Etihad's partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities</li><li>Develop, implement and manage the local sales channel strategy according to Etihad guidelines in order to ensure the maximization of company reach and revenues possibilities</li><li>Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions</li><li>Lead the top-to-top meeting with key customers to ensure building of strong relationships in alignment with Company's long term direction</li><li>Develop, implement and manage sales channels selection guidelines to ensure best channels are selected to ensure optimization of commercial investments</li><li>Guide, coach and provide internal / external feedback to the managerial team to develop leadership and professional skills and to ensure increase of revenues</li><li>Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree with 7 plus years experience in relevant field.</p><p>Experience with major or regional airlines, GDS providers, or large travel corporations</p><p>Airline or aviation-specific training (IATA, commercial aviation strategy, etc.)</p><p>Proven success in driving revenue and market growth</p>

<p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&amp;B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your role</p><p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&amp;B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p>Your profile</p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent presentation and professional attitude.</li><li>Keen sense of service and hospitality.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and adaptability skills.</li><li>Sense of discretion and absolute respect for confidentiality.</li><li>Organization, rigor, and attention to detail.</li><li>Team spirit and ability to collaborate with different departments.</li><li>Good command of French and English. Knowledge of other languages is an asset.</li><li>Knowledge of luxury hotel standards is highly appreciated.</li></ul><p>Your personality</p><p>We are looking above all for an elegant, attentive, proactive person naturally oriented towards service. You enjoy creating a privileged relationship with clients, you have a sense of detail and know how to turn every interaction into a positive experience. Your discretion, your availability, and your ability to anticipate expectations are your main assets.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Management, the <strong>HV Substation Project Manager is responsible for the technical, administrative, and operational management of High Voltage substation construction projects,</strong> from project preparation to acceptance.</p><br><br><p><u><strong>Their main tasks will be:</strong></u></p><br><br><p>• Analyze tender documents, specifications, drawings, and technical specifications related to HV substations;<br>• Participate in technical studies, cost estimation, and bid preparation;<br>• Prepare and organize project start-up: studies, schedule, human resources, equipment, and supplies;<br>• Manage and monitor the construction of HV substations and their various components;<br>• Coordinate studies, civil engineering work, electromechanical assembly, cabling, control-command, protection systems, and connections;<br>• Monitor suppliers, subcontractors, and site teams;<br>• Ensure compliance with technical, contractual, HSE, quality, cost, and deadline requirements;<br>• Serve as the technical liaison with clients, contracting authorities, design offices, inspection bodies, and various project stakeholders;<br>• Participate in site meetings and follow up on comments and reservations;<br>• Supervise testing, inspections, commissioning, and acceptance operations for the facilities;<br>• Manage the administrative and financial aspects of projects: progress reports, work certificates, final accounts, additional work, and invoicing follow-up;<br>• Prepare and manage provisional and final acceptance documentation and ensure that reservations are cleared.<br>&nbsp;</p><br><br> <br> Required profile : <ul><li>State engineer's degree or a Master's degree (Bac+5) in electrical engineering / electrical technology;</li><li>Minimum of 5 years of professional experience specifically in the field of High Voltage (HV) electrical substations;</li><li>Proven experience in the construction, monitoring, and management of HV substation projects;</li><li>Good technical command of HV electrical equipment and installations;</li><li>Ability to manage the technical and operational aspects of projects, coordinate different stakeholders, and communicate with clients and contracting authorities.</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: The Fairmont La Marina Rabat Sal is recruiting a Receptionist to join its team. You will work within the Fairmont La Marina Rabat-Salé's various outlets. You may be required to work in the breakfast, lunch, or dinner service areas and will be responsible for the guest experience from arrival to departure. The Receptionist is responsible for meeting, welcoming, and seating guests in a friendly, courteous, and professional manner. She is also responsible for answering the telephone, taking, following up on, and organizing reservations, orders, and specific requests. MAIN RESPONSIBILITIES: Warmly welcome all customers. Develop a customer experience consistent with the established customer promise. Contribute to customer loyalty through a warm and personalized relationship. Demonstrate meticulous attention to detail. Ensure customer satisfaction and go the extra mile for each customer. Anticipate the needs of customers and team members whenever possible. Maintain the store layout and number of tables, as instructed by the Manager. Embody the Heartist spirit in all interactions with customers.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in Hospitality Management. Experience in luxury hotels and/or restaurants is a definite asset. Experience in taking reservations is a plus. Proficiency in using computer tools. Excellent communication skills, both oral and written. Ability to work effectively in a team and a sense of initiative. Developmental Leadership: positive orientation, promoting customer passion. Collaborative Leadership: team spirit, communication, facilitating teamwork. Entrepreneurial Leadership: problem-solving, taking operational initiatives. Optimism, passion, innovation, creativity, adaptability, ability to question oneself, customer-oriented, and the ability to achieve ambitious goals and meet challenges.</font></font></p>