Call Center Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of the development of our activities, we are recruiting B2B / B2C Teleoperators to strengthen our teams.</p><br><br><p>You will be involved in different campaigns and will interact by phone with individuals or professionals, depending on the needs of the business.</p><br><br><p>Your main mission will be to ensure quality interactions with contacts, understand their needs, and contribute to achieving set goals.</p><br><br><p>Your main tasks</p><br><br><ul><li>Make outbound calls to individuals and/or professionals.</li><li>Clearly present the purpose of the call and establish a professional exchange.</li><li>Identify the needs and expectations of contacts.</li><li>Qualify information according to the defined criteria for the campaign.</li><li>Present offers or services in an appropriate manner when necessary.</li><li>Answer questions and manage any objections.</li><li>Enter and update information in the provided tools.</li><li>Respect the scripts, procedures, and instructions for each campaign.</li><li>Achieve the set qualitative and quantitative objectives.</li><li>Ensure good communication quality and a positive experience for contacts.</li></ul> <br> Required profile : <ul><li>Previous experience in a call center, telesales, tele-prospecting, or customer relations is appreciated.</li><li>Good spoken French.</li><li>Comfortable on the phone and good listening skills.</li><li>Dynamic, serious, and punctual.</li><li>Good interpersonal skills and good communication ability.</li><li>Perseverance and enjoyment of challenges.</li><li>Ability to work with objectives.</li><li>Good command of computer tools.</li><li>Team spirit and professional attitude.</li></ul><p>Motivated beginners are also welcome, depending on campaign needs.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of the development of our activities, we are recruiting B2B / B2C Teleoperators to strengthen our teams.</p><br><br><p>You will be involved in various campaigns and will communicate by phone with individuals or professionals, depending on the needs of the activity.</p><br><br><p>Your main mission will be to ensure quality interactions with callers, understand their needs, and contribute to achieving the set goals.</p><br><br><p>Your main missions</p><br><br><ul><li>Make outbound calls to individuals and/or professionals.</li><li>Clearly present the purpose of the call and establish a professional interaction.</li><li>Identify the needs and expectations of callers.</li><li>Qualify information according to the defined criteria for the campaign.</li><li>Present offers or services in an adapted manner when necessary.</li><li>Answer questions and manage potential objections.</li><li>Enter and update information in the tools provided.</li><li>Follow the scripts, procedures, and instructions for each campaign.</li><li>Achieve the set qualitative and quantitative objectives.</li><li>Ensure good communication quality and a positive experience for callers.</li></ul> <br> <br> Required profile : <ul><li>A first experience in a call center, telesales, telemarketing, or customer relations is appreciated.</li><li>Good verbal expression in French.</li><li>Comfortable on the phone and good listening skills.</li><li>Dynamic, serious, and punctual.</li><li>Good interpersonal skills and good communication ability.</li><li>Perseverance and taste for challenges.</li><li>Ability to work with objectives.</li><li>Good command of computer tools.</li><li>Team spirit and professional attitude.</li></ul><p>Motivated beginners are also welcome, depending on campaign needs.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our business development, we are hiring B2B / B2C Teleoperators to strengthen our teams.</p><br><br><p>You will be involved in various campaigns and will exchange by phone with individuals or professionals, depending on the needs of the activity.</p><br><br><p>Your main mission will be to ensure quality exchanges with contacts, understand their needs, and contribute to achieving the set objectives.</p><br><br><p>Your main missions</p><br><br><ul><li>Make outgoing calls to individuals and/or professionals.</li><li>Clearly present the purpose of the call and establish a professional exchange.</li><li>Identify the needs and expectations of contacts.</li><li>Qualify information according to the defined criteria for the campaign.</li><li>Present offers or services in an adapted way when necessary.</li><li>Answer questions and manage any objections.</li><li>Provide information and update information in the tools provided.</li><li>Follow the scripts, procedures, and instructions for each campaign.</li><li>Achieve the set qualitative and quantitative objectives.</li><li>Ensure good communication quality and a positive experience for contacts.</li></ul> <br> Required profile : <ul><li>A first experience in a call center, telesales, telemarketing, or customer relations is appreciated.</li><li>Good oral expression in French.</li><li>Comfortable on the phone and good listening skills.</li><li>Dynamic, serious, and punctual.</li><li>Good interpersonal skills and good communication ability.</li><li>Perseverance and taste for challenges.</li><li>Ability to work with objectives.</li><li>Good command of computer tools.</li><li>Team spirit and professional attitude.</li></ul><p>Motivated beginners are also welcome, depending on campaign needs.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Manage, lead, and drive a B2B telemarketing team to perform well.<br>Oversee sales objectives and performance.<br>Develop the generation of qualified appointments with decision-makers.<br>Support and develop the skills of the teams.<br>Actively participate in business development and growth.</p><br><br> <br> Required profile : <p>Master's degree (Bac+5) in Commerce, Management, or a commercial field.<br>Minimum of 5 years of experience as a Team Manager in a call center.<br>Proven experience in B2B prospecting / outbound calls.<br>Very advanced French, excellent oral fluency, and strong communication skills.<br>Leadership, a drive to succeed, and a strong results-oriented mindset.<br>Experience in the French market is essential.<br>&nbsp;</p><br><br> <br><br> </div>

<p>The inbound call handler is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main responsibilities consist of: Receiving incoming customer calls, Actively listening to callers, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy. Experience in telemarketing is desirable (Inbound calls).</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The call reception commercial advisor is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls, Actively listening to the interlocutors, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The customer advisor in call reception is responsible for answering incoming customer calls by telephone. His role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, he also has to finalize sales, reporting to the team leader, his main missions consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare him for the responsibilities entrusted to him.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p><p></p></section>

<p>The call center agent is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests, and directing them Maintaining the highest quality of customer service Ensuring the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unquestionable empathy.</p>

<p>The call center agent is responsible for responding by phone to incoming customer calls. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of: Receiving incoming customer calls. Actively listening to the interlocutors. Identifying their needs, analyzing their requests and directing them. Maintaining the highest quality of customer service. Ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<p>The call center agent is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls Actively listening to the speakers Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Guaranteeing the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <div> <b><font dir="auto" ><font dir="auto" >Position:&nbsp;&nbsp;</font></font></b></div> <div> <p> </p> <p><font dir="auto" ><font dir="auto" >The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they must also close sales.</font></font></p> <p><font dir="auto" ><font dir="auto" >Reporting to the team leader, his main responsibilities include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Receive incoming calls from customers</font></font></li> <li><font dir="auto" ><font dir="auto" >actively listen to the interlocutors</font></font></li> <li><font dir="auto" ><font dir="auto" >Identify their needs, analyze their requests and guide them</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining the highest quality of customer service</font></font></li> <li><font dir="auto" ><font dir="auto" >To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <ul> </ul> </div> </div> <div> <div> <b><font dir="auto" ><font dir="auto" >Search profile</font></font></b> </div> <div> <p> </p> <ul> <li><font dir="auto" ><font dir="auto" >Perfect mastery of the French language and Arabic, with good fluency in both spoken and written communication.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent argumentative skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Business logic.</font></font></li> <li><font dir="auto" ><font dir="auto" >Real sense of listening.</font></font></li> <li><font dir="auto" ><font dir="auto" >Empathy is all evidence.</font></font></li> </ul> </div> </div> <div> <div> <b><font dir="auto" ><font dir="auto" >Experience required</font></font></b> </div> <div> <p> </p> <p><font dir="auto" ><font dir="auto" >Experience in inbound call handling is desirable</font></font></p> </div> </div> </div></div></section>

<p>The inbound call center agent is responsible for responding by phone to incoming customer calls. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of:</p><p>Receiving incoming customer calls</p><p>Actively listening to callers</p><p>Identifying their needs, analyzing their requests and directing them</p><p>Maintaining the highest quality of customer service</p><p>Ensuring the achievement of the quantitative and qualitative objectives of the project.</p><p>Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<p>The call center representative in charge of inbound calls is responsible for answering incoming customer calls by telephone. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of: Receiving incoming customer calls, Actively listening to the interlocutors, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare him for the responsibilities that will be entrusted to him.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<p>The call center agent is responsible for answering incoming customer calls by telephone. His role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team leader, his main missions consist of: Receiving incoming customer calls, Actively listening to the interlocutors, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our partner, a well-known bank located in Casablanca/Sidi Maarouf, as our new Customer Service Advisor. Your role will be key in supporting our clients, with training provided by a high-performing team.</p><br><br><p>Your main tasks:</p><br><br><ul><li>Handle and process incoming customer calls;</li><li>Support, guide, and inform clients about banking products and services;</li><li>Respond to phone requests for information, complaints, and routine operations;</li><li>Ensure impeccable service quality and optimal customer satisfaction;</li><li>Contribute to customer loyalty by providing suitable solutions.</li></ul> <br> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>High school diploma to Bachelor's/Master's degree, all fields combined;</li><li>Beginners accepted / first experience in a call center is a plus;</li><li>Excellent command of French, spoken and written;</li><li>Good listening skills, interpersonal skills, and service-oriented attitude;</li><li>Dynamic, rigorous, and able to handle stress;</li><li>Basic knowledge of the banking sector is appreciated.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Foundever</strong> is defined by a culture strongly driven by <strong>innovation</strong>, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a <strong>collaborative</strong> culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A <strong>competitive</strong> dimension reinforces performance expectations and results orientation, while a more moderate <strong>organizational</strong> component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. </p><br><br> <br> Job : <p><u><strong>Joining Foundever means benefiting from an environment that values your skills and commitment:</strong></u></p><br><br><p>&nbsp;Attractive compensation consisting of a fixed salary and bonuses related to performance, technicality, and commercial results.<br>&nbsp;A permanent employment contract (CDI) from the first day of training to support you from your integration.<br>&nbsp;100% paid initial training to help you quickly develop your skills and succeed in your role.<br>&nbsp;Comprehensive social benefits, including health coverage and social contributions.<br>&nbsp;A friendly and dynamic work environment, with a relaxation area, a social club, and various activities throughout the year: games, raffles, gift vouchers, table football, etc.<br>&nbsp;Transportation service provided to facilitate your commutes.</p><br><br><br><p><u><strong>Main Mission:</strong></u></p><br><br><p>The Sales Coach's mission is to boost the commercial performance of the teams by leading the sales force, implementing motivation actions, and monitoring results to achieve commercial objectives.</p><br><br><p><u><strong>Activities and Responsibilities:</strong></u></p><br><br><p><u><strong>1-Commercial Team Management:</strong></u></p><br><br><p>Lead the commercial advisor teams daily<br>Implement sales challenges (individual and collective)<br>Motivate and unite teams around sales objectives<br>Create a positive commercial dynamic on the floor</p><br><br><p><u><strong>2-Performance Monitoring:</strong></u></p><br><br><p>Track commercial indicators by activity.<br>Analyze individual and collective results<br>Propose corrective actions to improve performance<br>Participate in commercial briefings and debriefings</p><br><br><p><u><strong>3-Support and Skill Development:</strong></u></p><br><br><p>Support customer advisors in the field (listening, coaching, call monitoring)<br>Identify sales training needs<br>Contribute to the improvement of sales pitches and scripts<br>Share commercial best practices</p><br><br><p><u><strong>3-Implementation of Commercial Actions:</strong></u></p><br><br><p>Deploy commercial operations (offers, promotions, call campaigns)<br>Ensure teams fully understand the offers<br>Ensure adherence to procedures and the sales pitch</p><br><br><p><u><strong>4-Communication and Coordination:</strong></u></p><br><br><p>Act as a link between sales management, supervisors, and teams<br>Report on-site information (obstacles, levers, customer feedback)<br>Participate in the continuous improvement of sales processes</p><br><br> <br> <br> Required profile : <p><u><strong>Required Skills:</strong></u></p><br><br><ul><li>Associate's degree (Bac+2) to Master's degree (Bac+5) in sales, management, communication, human resources, or a similar field.</li><li>Minimum 2 to 3 years of experience in a commercial environment, ideally in a contact center / customer relations / telesales role as a Team Manager.</li><li>Previous experience in coaching, training, support, or team management is highly desired.</li></ul><p><u><strong>Know-how:</strong></u></p><br><br><ul><li>Remote sales techniques</li><li>Management and motivation of sales teams</li><li>Analysis of performance indicators (KPIs)</li><li>Proficiency in tools (CRM, reporting tools)</li><li>Good command of the Office suite.</li></ul><p><u><strong>&nbsp;Soft Skills:</strong></u></p><br><br><ul><li>Leadership and interpersonal skills</li><li>Pedagogy and coaching aptitude</li><li>Dynamism, responsiveness, and teamwork spirit</li><li>Ability to work under pressure and with set targets</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The call reception advisor is responsible for responding by phone to incoming customer calls. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls, actively listening to the callers, identifying their needs, analyzing their requests and directing them, maintaining the highest quality of customer service, ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities entrusted to them.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unfailing empathy.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives. </p><br><br> <br> Job : <p>Join a dynamic player in the <strong>Medical Equipment</strong> sector in <strong>Rabat</strong>! A unique opportunity awaits you to grow as a <strong>Medical Receptionist M/F</strong>. Your role will be central to the smooth flow of communication and the satisfaction of our contacts.</p><br><br><p>Actively contribute to the smooth administrative functioning of the department. Ensure a professional and efficient first point of contact, reflecting our company's values. Manage call flows and information with rigor and organization.</p><br><br><p>Your main tasks will include managing telephone reception, transferring calls to the appropriate departments, and taking messages. Part of your role will involve providing general information about the company and its services. You will participate in occasional administrative tasks to support the team.</p><br><br> <br> Required profile : <p>Experience in a <strong>call center for medical/paramedical professions</strong> would be a real asset.</p><br><br><p>We are looking for someone with <strong>1 to 3 years</strong> of experience in a similar role, ideally in the medical field or an environment with a strong reception component.</p><br><br><p>Your strengths for success include excellent <strong>communication skills</strong>, both oral and written. Great <strong>organization</strong>, <strong>rigor</strong>, and a strong sense of <strong>customer service</strong> are essential. Proficiency in basic computer tools and the ability to work under pressure will be appreciated. Good knowledge of medical jargon is a plus.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Attijariwafa bank</strong> operates within a predominantly <strong>collaborative culture</strong>, placing people, trust, and teamwork at the heart of its organization. The bank <strong>promotes</strong> close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is <strong>balanced</strong> by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also <strong>embraces</strong> innovation, <strong>supported</strong> by structured processes that ensure reliability, efficiency, and operational excellence. </p><br><br> <br> Job : <p>Ensure quality customer relations by phone, handle their requests, and provide suitable answers/solutions to their needs in terms of advice and product offers.<br><strong>Your tasks will be as follows:</strong></p><br><br><ul><li>Handle customer requests,</li><li>Advise and inform clients/prospects on current offers,</li><li>Promote and sell bank products and services by phone,</li><li>Update and enrich customer data,</li><li>Initiate customer complaints,</li><li>Ensure compliance with quality standards and banking procedures.</li></ul> <br> Required profile : <p>A natural salesperson, with a Bac+3 level of education (ideally in Marketing, Sales Techniques, Economics and Management, Commerce, or Commercial Management...)</p><br><br><ul><li>You have previous experience, ideally as a telephone advisor in a Call Center. Beginners are accepted with training provided.</li><li>You master the following languages: French, English</li><li>You are dynamic and enjoy challenges</li></ul><p><strong>Required skills:</strong></p><br><br><p><strong>Know-how:</strong></p><br><br><ul><li>Organizational skills,</li><li>Analytical and synthesis skills,</li><li>Customer focus,</li><li>Results-oriented,</li><li>Learning and assimilation ability,</li><li>Influence and persuasion.</li></ul><p><strong>Interpersonal skills:</strong></p><br><br><ul><li>Active listening,</li><li>Responsiveness,</li><li>Communication,</li><li>Adaptability,</li><li>Emotional intelligence,</li><li>Stress resistance,</li><li>Interpersonal skills.&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p>As part of our business development, we are hiring Customer Advisors proficient in: Arabic (Darija), French<br>Your tasks:</p><br><br><p>• Support prospects and customers in solving problems or providing information.<br>• Actively contribute to promoting our brand image and developing customer satisfaction.<br>• Effectively manage complaints.<br>• Be an ambassador for customer satisfaction!</p><br><br> <br> <br> Required profile : <p>1. Training &amp; experience:</p><br><br><p>• Bac+2 minimum (desired)<br>• CRM training or equivalent<br>• Call center experience highly recommended</p><br><br><p>2. Soft skills:</p><br><br><p>• Fluent speaking + excellent active listening<br>• Stress management<br>• Customer empathy<br>• Analytical thinking &amp; problem-solving skills</p><br><br><p>3. Hard skills:</p><br><br><p>• Familiarity with CRM tools.<br>• Proficiency in Office Suite (Excel)<br>• Fast and accurate typing<br>• Multitasking<br>• Omnichannel management (calls, emails, chat)</p><br><br><p>4. Business knowledge:</p><br><br><p>• Fintech / Banking / Financial Services<br>• Digital customer relations</p><br><br><p>5. Languages:</p><br><br><p>• Arabic (Darija): fluent without accent.<br>• French: very good (spoken &amp; written)<br>• English: Minimum intermediate level.</p><br><br> <br><br> </div>