Cyber Security Engineer Jobs in Morocco

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Support sales growth by qualifying leads and re-profiling Multichannel customers through outbound calls. The role focuses on identifying revenue opportunities, assessing customer potential and generating qualified sales opportunities while maintaining accurate customer information and delivering excellent customer service.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Contact leads assigned through the sales management system and execute the calling plan provided by management.</li><li>Qualify prospects and identify business opportunities through outbound telephone activities.</li><li>Re-profile Multichannel customers and identify potential customers eligible for rank-up opportunities.</li><li>Assess customer shipping needs and identify revenue growth potential.</li><li>Use effective communication techniques to identify decision-makers and gain access to business opportunities.</li><li>Generate qualified leads and notify the appropriate Sales Executive when development opportunities are identified.</li><li>Promote DHL products and services by demonstrating a strong understanding of customer requirements.</li><li>Maintain and update accurate customer information within DHL systems and databases.</li><li>Clean and enrich lead and customer databases with relevant information gathered during customer interactions.</li><li>Develop and maintain knowledge of DHL products, services and commercial offerings.</li><li>Collaborate closely with Sales teams to support customer acquisition and revenue growth initiatives.</li><li>Ensure compliance with DHL policies, procedures and workplace standards.</li><li>Participate in projects and additional activities assigned by management.</li><li>Achieve productivity and quality targets, including daily calling activity objectives.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">BAC +2 minimum or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">1 to 2 years of experience in Customer Service, Sales Support, Telemarketing, Business Development or a related field.</p><p Segoe UI"; font-size: 14px;">Strong telephone communication and customer engagement skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Passion for customer service and customer relationship management.</p><p Segoe UI"; font-size: 14px;">Ability to identify customer needs and uncover business opportunities.</p><p Segoe UI"; font-size: 14px;">Good knowledge of Microsoft Office tools and CRM systems is an advantage.</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL products and services is considered an asset.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Customer Orientation: Demonstrates a strong commitment to understanding and meeting customer needs.</p><p Segoe UI"; font-size: 14px;">Communication: Communicates clearly, professionally and effectively over the phone and through written correspondence.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving call activity, lead qualification and sales support objectives.</p><p Segoe UI"; font-size: 14px;">Relationship Building: Establishes positive relationships with customers and internal stakeholders.</p><p Segoe UI"; font-size: 14px;">Attention to Detail: Maintains accurate customer records and ensures high-quality data management.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales and cross-functional teams to achieve business goals.</p><p Segoe UI"; font-size: 14px;">Initiative: Proactively identifies opportunities and takes action to support business growth</p></div>

<p>To drive Customer Complaints and Excursion Quality Eradication Program. To ensure the interface with division/ FQS and customer with requested cycle time. Main Quality interface with Kangaroo customer in Bouskoura plant. To ensure the follow-up of customers feedback and requests related to the managed Customer Incidents. To achieve and sustain the Best-in-class 8D reports for Customers through dissemination of robust methodology for problem solving. To monitor 8D actions effectiveness and propose actions in case of highlighted gaps. To take the lead on managed packages Quality improvement Program and actions X fertilization. To participate on KPI deviation RCA and action plan elaboration. To manage Internal and External X-fertilization. To manage customer RMA stock disposition.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineer Bac+5</li><li>5 years of experience in quality.</li><li>Customer oriented abilities.</li><li>Good communication and negotiation skills</li><li>Good knowledge of quality tools (8D, 5Why's, Fishbone .) and quality management system (automotive standards).</li><li>Perfect level of spoken and written French and English</li></ul>

<p>We are looking for a Durability &amp; Fatigue Engineer (Abaqus), with a Bac+5 and proven experience in durability and fatigue calculation in the automotive sector, to contribute to numerical simulation and mechanical structure validation activities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+5 training / Engineering degree or Master's in Mechanics, Structural Calculation, Mechanical Engineering or equivalent.</li><li>Minimum of 2 years of experience in durability and fatigue calculation of mechanical structures.</li><li>Performance of fatigue analyses on mechanical components and systems.</li><li>Development and exploitation of finite element models under Abaqus.</li><li>Analysis of static, dynamic, and fatigue calculation results.</li><li>Mandatory experience in the automotive sector.</li><li>Excellent command of Abaqus (pre-processing, calculation, and post-processing).</li><li>Good command of durability and fatigue calculation methods.</li><li>Knowledge of fatigue methodologies (SN, EN, etc.).</li><li>Mastery of finite element modeling and analysis.</li><li>Ability to interpret and exploit numerical simulation results.</li><li>Good understanding of the mechanical behavior of structures.</li><li>Very good level of communication in French and English.</li><li>Rigor, analytical mind, and ability to work in a team.</li></ul>

<p><b>Job Description</b></p><p>As a Support Engineer,&nbsp; your responsibilities will include the following:</p><p><br></p><p>Planning of support tasks.</p><p>Performing support tasks.</p><p>Customer support</p><p>Profile</p><p><br></p><p>Having completed a Bac+5 degree with 2 years of experience in a similar position.</p><p><br></p><p>You are proficient in/familiar with the&nbsp; technologies&nbsp; and tools listed below:</p><p><br></p><p>Knowledge of WebSphere deployment environments.</p><p>Knowledge of JAVA/J2EE.</p><p>Proficiency in&nbsp; English&nbsp; , both written and spoken.</p><p>Qualifications</p><p>Your&nbsp; qualities&nbsp; are the key to your success; you are:</p><p><br></p><p>Rigorous (oneself),</p><p>Possessing a team spirit,</p><p>Possessing strong adaptability and organizational skills,</p><p>Possessing excellent customer relationship skills,</p><p>Possesses a good sense of listening.</p><p>You are comfortable speaking and writing in both French and English.</p><p><br></p><p>Join Us And Let's Play The Digital Game!</p><p><strong>Desired Candidate Profile</strong></p><p>Graduated from Bac+5 with 2 years of experience in a similar position. You master/know the following technologies and tools: Knowledge of WebSphere deployment environments. Knowledge of JAVA/J2EE. Mastery of English, written and spoken.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a Hydraulic Engineer, reporting to the Potable Water Division, you will be responsible for:<br>- Leading and carrying out potable water supply project studies in all their phases;<br>- Ensuring the design and sizing of structures (intakes, gravity and pumped supply lines, reservoirs, pumping stations, distribution networks, etc.) and preparing hydraulic calculation notes as well as cost estimates for the construction of the various structures;<br>- Developing feasibility studies, Preliminary Design Studies, Detailed Design Studies, and Tender Documents;<br>- Supervising, checking, and validating plans and technical documents prepared by technicians and draftsmen.<br>- Ensuring compliance with contractual deadlines and managing the budget allocated to each project;<br>- Ensuring coordination with clients, partners, and subcontractors;<br>- Developing and implementing the documents that constitute CID's quality management system.<br> </p><br><br> <br> <br> Required profile : <p>Graduated from an engineering school, specializing in Civil Engineering - Hydraulics, Rural Engineering, or Water and Environment.<br>Significant experience of 5 years in a similar position.<br>Proficiency in French, English, and Arabic.<br>Proficiency in technical software such as EPANET and surge analysis software.<br> </p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Meski Invest - Riva Industries</strong> demonstrates a highly balanced corporate culture, with <strong>collaboration</strong> as its leading dimension, fostering strong human relationships, teamwork and close leadership. This people-oriented culture is supported by a strong focus on <strong>structure and operational excellence</strong>, where processes, rigor and quality are key priorities. The company also values <strong>performance</strong> and achievement, while maintaining openness to <strong>innovation</strong> and new ideas. This balance creates a work environment that is both people-centered, demanding and growth-oriented. </p><br><br> <br> Job : <p>Reporting to the SCRAP PREPARATION DIRECTOR, you will be in charge of all activities related to the reliability and sustainability of all scrap preparation facilities (4000 HP shredder, shear, cleaners, oxy-cutting unit, mobile and stationary grapple machines, truck fleet),</p><br><br><p>In this capacity, your missions will be to:</p><br><br><p> Ensure the availability, reliability, and sustainability of all scrap preparation facilities (4000 HP shredder, shear, cleaners, oxy-cutting unit, mobile and stationary grapple machines, truck fleet) at the best cost and in compliance with safety and environmental requirements.<br> Define, plan, and implement the department's maintenance policy (preventive, conditional, corrective, and improvement), in order to reduce unplanned downtime and maximize the availability rate of production resources.<br> Deploy and manage the department's CMMS (equipment structuring, maintenance plans, procedures, history, and spare parts management) and drive maintenance using data.<br> Supervise, organize, and develop mechanical and electrical/instrumentation maintenance teams, ensuring the competence, discipline, and safety of interventions.</p><br><br> <br> <br> Required profile : <p> Higher technician (Bac+2/3) in industrial maintenance, electromechanics, or equivalent; or engineer (Bac+5) in maintenance / mechanical / electromechanics:</p><br><br><p> Solid expertise in industrial maintenance: mechanical, hydraulic, pneumatic, electrical, automation, and instrumentation;<br> Good knowledge of scrap processing facilities (shredder, shear, cleaners, oxy-cutting) and handling equipment (grapples, trucks);<br> Mastery of preventive and conditional maintenance methods and diagnostic techniques (vibration analysis, thermography, inspections);<br> Mastery of a CMMS and management tools (structuring, work orders, indicators);<br> Skills in failure analysis (FMEA, RCA, fault tree analysis) and reliability engineering;<br> Knowledge of safety rules for interventions and the integrated management system (ISO 9001 / 45001 / 14001 / 50001)</p><br><br><p> Ability to organize, plan, and manage technical teams and interventions;<br> Ability to supervise, empower, and develop the skills of team leaders and technicians;<br> Ability to manage priorities, emergencies, and crisis situations (major breakdowns); Ability to anticipate and resolve conflicts and to unite teams.</p><br><br><p> Rigor, method, and organizational skills;<br> Responsiveness, availability, and resilience under pressure;<br> Analytical and synthetic thinking skills, results-oriented;<br> Communication, active listening, and teamwork.</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Lear For You</b> <br> </span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br> <p>A path to a better career. A better future.</p><br> <p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br> <p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br> <p>Are you ready for a better career? A better future?</p><br><br><br><b>Job Description</b> <br><p><span><strong>Location : Rabat Technopolis Tech Center</strong></span></p><br> <p>To develop the trim cover to the customers Design Intent, STO, aligned to the program cost, timing and given Plant feasibility. Work closely with the Trim Engineer and JIT team, support internal customer reviews, verify trim content aligns to Master Pattern drawing and BOM’s. guarantee that the product is complaint, innovative (where required), robust and feasible for production assembly and methods.</p><br> <ul> <li>Provide new and updated technical package: Accumark files / DXFs/report / drawings</li> <li>Report to the Section Leader, ensuring Safe Working Practices.</li> <li>Support the team with all Accumark - PDS, CATIA/NX duties.</li> <li>Provide the Team all the needed digitalizing and plotting of the patterns</li> <li>Ensure that the package created and shared are made within corporate standards.</li> <li>Feedback any feasibility concerns with patterns, data.</li> <li>Respect the timelines</li> <li>Carry out 5s audits</li> </ul><br><br><b>Experience Requirements</b> <br><ul> <li>Bac + 2 technical degree</li> <li>Good knowledge of the sewing &amp; Trimming process</li> <li>Expert in using different sewing machines, joining, twining, decking and piping</li> <li>Good knowledge of TRIM assembly process.</li> <li>Have outstanding Craftsmanship with no feasibility issues.</li> <li>Knowledge in PDS or any CAD software</li> <li>Good knowledge of Material compositions and utilization.</li> <li>Good analysis mindset &amp;&nbsp;time management.</li> <li>Can work in a challenging TDC environment.</li> </ul><br><br><b>Languages</b> <br><ul> <li>Good presentation and communication skills.</li> <li>Intermediate / Good English &amp; French.</li> </ul><br><br><b>Equal Opportunity Employer</b> <br> <p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br> <p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br> <p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>ABOUT THE ROLE :</strong><p><em>Lead and oversee all airside and ramp operations to ensure safe, compliant and efficient aircraft handling, cargo processing and turnaround activities. The role is responsible for maintaining full compliance with aviation regulations, DHL operational standards and airport authority requirements while driving operational performance, safety and service quality across Gateway operations.</em> </p><br><br><strong>YOUR TASKS :</strong><ul><li>Supervise aircraft loading, unloading and turnaround activities to ensure safe and on-time operations. </li><li>Ensure compliance with aviation regulations, airport requirements and DHL standards including AGOM, SMS and DGR. </li><li>Coordinate daily airside operations with flight crews, airport authorities, Customs and operational stakeholders. </li><li>Monitor and manage Ground Support Equipment (GSE) availability, utilization and safety. </li><li>Oversee ULD inventory, serviceability, build-up and load security processes. </li><li>Ensure accurate shipment scanning, operational reporting and compliance with DHL network requirements. </li><li>Identify, assess and mitigate operational and safety risks while ensuring a strong safety culture. </li><li>Report hazards, incidents, dangerous goods occurrences and aircraft handling issues in a timely manner. </li><li>Supervise and manage airside staff during operational shifts, ensuring productivity and compliance with procedures.</li><li>Conduct operational briefings, debriefings, safety meetings and performance discussions.</li><li>Coach, develop and support team members through training, competency assessments and certification compliance.</li><li>Coordinate inbound and outbound shipment processing to achieve clearance targets and transit time objectives. </li><li>Ensure work areas, facilities and equipment remain operational, secure, clean and ready for the next shift. </li><li>Support investigations, audits and inspections conducted by aviation, Customs and regulatory authorities. </li><li>Manage staffing plans, operational resources and manpower allocation according to workload and business seasonality. </li><li>Drive continuous improvement initiatives to enhance operational efficiency, safety and service performance. </li></ul><strong>YOUR PROFILE :</strong><p>BAC +3 minimum, preferably in Transportation, Safety Management, Aviation or a related field. </p><br><br><p>Minimum 5 years of experience in Operations or Service environments.</p><br><br><p>Minimum 5 years of experience managing and developing teams. </p><br><br><p>Good command of <strong>French</strong>, spoken and written. </p><br><br><p>Strong knowledge of transport, gateway and airside operations processes. </p><br><br><p>Good understanding of operational reporting, performance management and information systems. </p><br><br><p>Strong leadership, coaching and people management capabilities. </p><br><br><p>Excellent analytical, planning and problem-solving skills. </p><br><br><p>Ability to perform effectively under pressure and in a fast-paced operational environment. </p><br><br><p><strong>Competencies:</strong><br>Customer Orientation: Understands customer needs and ensures high-quality service delivery.<br>Business Acumen: Uses business knowledge and operational understanding to drive performance and efficiency.<br>Cross-Border Thinking: Maintains a global mindset and supports DHL's international network objectives.<br>Shaping Direction: Communicates objectives clearly and drives operational excellence.<br>Building and Leading Teams: Develops talent, promotes collaboration and inspires high performance.<br>Building Partnerships: Creates strong relationships with internal and external stakeholders.<br>Commitment to Excellence: Strives for continuous improvement and best-in-class operational performance.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HUIR – International University Hospital of Rabat</strong> operates within a predominantly <strong>collaborative culture</strong>, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong <strong>innovation dimension</strong>, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role. </p><br><br> <br> Job : <p><strong>The Oncology BAF Manager (M/F)</strong> is responsible for managing, coordinating, and controlling the activities of admission, care, billing, collection, and administrative follow-up of oncology patients, while ensuring the compliance of files, quality of service, and optimization of revenue. The position holder ensures the smooth administrative journey of patients and maintains close collaboration with medical, paramedical teams, and payers.</p><br><br><p><br>Responsibilities:</p><br><br><p>Management of admissions and care</p><br><br><ul><li>Supervise the administrative reception and admission of oncology patients (consultations, day hospital, hospitalization, and outpatient treatments).</li><li>Ensure the creation, updating, and compliance of patient administrative files.</li><li>Control the collection and validity of documents necessary for care.</li><li>Manage and follow up on requests for prior authorizations and coverage from insurance companies, mutual funds, and payers.</li><li>Ensure the administrative continuity of the patient's journey throughout oncological treatment.</li><li>Follow up on coverage renewals based on therapeutic protocols.</li><li>Billing, collection, and recovery management</li><li>Supervise the billing of consultations, chemotherapy sessions, radiotherapy, medical procedures, hospitalizations, and associated services.</li><li>Ensure billing compliance with current agreements, codes, and rates.</li><li>Control the preparation of quotes, financial estimates, and final invoices.</li><li>Supervise collection operations and ensure revenue security.</li><li>Follow up on payments from patients and payers.</li><li>Participate in the management of debt collection and the processing of outstanding files.</li><li>Ensure the reduction of rejections and non-payments related to incomplete or non-compliant administrative files.</li></ul><p>Insurance and payer file management</p><br><br><ul><li>Follow up on agreements with health insurance organizations and mutual funds.</li><li>Control the compliance of files submitted to payers.</li><li>Manage administrative claims and billing rejections.</li><li>Follow up on coverage approvals and renewals necessary for long-term treatments.</li><li>Participate in exchanges with external partners to optimize processing and reimbursement times.</li></ul><p>Administrative follow-up and compliance&nbsp;</p><br><br><ul><li>Ensure compliance with administrative and financial procedures applicable to the Oncology Center.</li><li>Ensure the physical and electronic archiving of files in accordance with regulatory requirements.</li><li>Ensure the confidentiality and security of patient administrative and medical data.</li><li>Control the quality and completeness of information entered into the hospital information system.</li></ul><p>Team management and leadership&nbsp;</p><br><br><ul><li>Supervise, lead, and coordinate the BAF team dedicated to oncology activities.</li><li>Organize task distribution and ensure optimal resource management.</li><li>Define individual and collective team objectives.</li><li>Provide support, training, and skill development for employees.</li><li>Regularly evaluate performance and implement necessary corrective actions.</li><li>Manage conflicts and disputes with patients, their companions, or partner organizations, providing appropriate solutions in line with the institution's procedures.</li></ul><p>Coordination with medical and support departments</p><br><br><ul><li>Collaborate closely with oncology physicians, nursing staff, pharmacy, finance departments, and management control.</li><li>Ensure administrative coordination of complex care pathways.</li><li>Participate in coordination meetings and improvement projects for the Oncology Center's organization.</li><li>Provide departments with the administrative and financial information necessary for the smooth operation of activities.</li></ul><p>Process Optimization :</p><br><br><ul><li>Participate in the development, updating, and improvement of BAF procedures specific to oncology.</li><li>Identify shortcomings and propose continuous improvement actions.</li></ul><p>Reporting and Analysis :</p><br><br><ul><li>Monitor performance indicators related to admissions, care, billing, collections, and recovery.</li><li>Conduct financial and statistical analyses to optimize revenue and the quality of administrative services.</li><li>Propose corrective and preventive action plans based on observed results.</li><li>Produce dashboards and periodic reports related to BAF Oncology activities.</li></ul> <br> <br> Required profile : <p>Master's degree (Bac +5) in management, accounting, or a similar field.<br>At least ten (10) years of significant experience as a hospital BAF manager.<br>Additional training in hospital management, insurance management, or medical billing is a plus.<br>In-depth knowledge of Moroccan legislation regarding health and social coverage is essential.<br>Proficiency in hospital management software and billing systems.<br>Good knowledge of administrative and accounting procedures related to admission and billing of care.<br>Knowledge of standards and regulations concerning social security, health insurance, and mutual funds.<br>Proficiency in using office tools (Word, Excel, etc.).<br>Rigor, precision, and ability to manage and work in a team.<br>Excellent communication and interpersonal skills.<br>Organizational skills, autonomy, and stress management.<br>Good listening skills and responsiveness to the needs of patients and external partners.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the responsibility of the Secretary General of the IFM and the Deputy Secretary General, head of the HR Department, and directly reporting to the Head of Human Resources of the French Institute of Morocco, the HR Mission Officer is responsible for various technical and administrative procedures related to personnel management, particularly the preparation and processing of payroll, payslips, social declarations, etc. Furthermore, they contribute to the implementation of the HR policy and the management of individual and collective data of local staff (ADL). The HR Mission Officer is also responsible for planning and executing their missions, especially concerning the improvement of HR processes. They play a role in communication and coordination between Management and employees, facilitating problem resolution.</p><p><b>Job Requirements</b></p><p><b>Education:</b> Bac +4/5 highly recommended with a specialization in HR or management is required. Experience in the field of human resources is highly desirable, particularly in payroll management. All references are likely to be verified. Mandatory experience in administrative tasks and payroll management.</p><p><b>Personal Qualities:</b> Professional rigor and versatility, Reactivity and dynamism, Interpersonal skills, Organizational skills, Autonomy, Professional ethics, Availability, Relational qualities, Initiative and team spirit, Respect confidentiality obligations, Reserve, neutrality and professional discretion.</p><p><b>Skills:</b> Mastery of payroll techniques, Use of HR tools, Redactional skills, Mastery of written and spoken French.</p><p><b>Knowledge:</b> In-depth knowledge of Moroccan labor law and social security organizations, Mastery of HR and office tools, particularly payroll software, Good accounting knowledge, Basic payroll rules.</p><p><b>Context of the French Institute of Morocco:</b> Approximately 350 ADL on permanent contracts and 15 on fixed-term contracts.</p><p><b>Missions</b></p><p>1. The HR Mission Officer ensures the payroll duality in collaboration with the payroll mission officer:</p><ul><li>Creation and monitoring of payslips on dedicated software</li><li>Calculation of variable remuneration elements</li><li>Commitment and disbursement of expenses on the ELAP tool as well as the development of specific tables</li><li>Monitoring, vigilance, and management of social charges</li><li>Control of the application of social rules</li><li>Monthly declaration to the various contribution funds: ensuring the processing, control, and monitoring of contributions, including DSN.</li><li>Issuance of various payroll monitoring reports, carrying out controls</li><li>Post-payroll analysis of processing</li><li>Preparation of various payroll-related documents (annual certificates, etc.)</li><li>Monitoring of income tax declaration</li></ul><p>2. Process individual and collective administrative management procedures for ADL HR management acts, including:</p><ul><li>Monitor employees' professional paths in conjunction with other PRH agents</li><li>Process and monitor ADL procedures in conjunction with the Ministry of Employment</li><li>Advise stakeholders on all HR-related issues, particularly regarding payroll, social charges, and mutual insurance choices.</li><li>Create, exploit, and control data relating to ADLs (Access database and dedicated server, etc.)</li><li>Establish relationships with French and Moroccan social organizations</li><li>Ensure the filing and archiving of all administrative acts and files</li></ul><p>3. Process specific files (non-exhaustive list):</p><ul><li>Monitoring and vigilance of HR tools in collaboration with IFM service providers</li><li>Assist departing employees with social security funds</li><li>Monitoring, updating, and posting of HR procedure documentation (HR toolkit) and the welcome booklet on the intranet</li><li>Participation in the development of a specific Human Resources newsletter and support for internal HR communication</li><li>Participation in the development of the HRIS tool</li><li>Monitoring of HR indicators and proposal of improvement areas</li><li>Processing and monitoring of files for the establishment or renewal of foreign employment contracts in conjunction with the competent authorities.</li></ul><p>The missions of the HR Mission Officer are carried out in a partnership with other agents of the human resources department to ensure the perfect versatility of their missions. The HR Mission Officer supports the Head of Human Resources, particularly for any administrative and organizational tasks related to the smooth functioning of the department.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bac +4/5 highly recommended with a specialization in HR or management is required.</li><li>Experience in the field of human resources is highly desirable, particularly in payroll management.</li><li>All references are likely to be verified.</li><li>Mandatory experience in administrative tasks and payroll management.</li><li>Professional rigor and versatility, Reactivity and dynamism, Interpersonal skills, Organizational skills, Autonomy, Professional ethics, Availability, Relational qualities, Initiative and team spirit, Respect confidentiality obligations, Reserve, neutrality and professional discretion.</li><li>Mastery of payroll techniques, Use of HR tools, Redactional skills, Mastery of written and spoken French.</li><li>In-depth knowledge of Moroccan labor law and social security organizations, Mastery of HR and office tools, particularly payroll software, Good accounting knowledge, Basic payroll rules.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join a dynamic company in the <strong>Energy</strong> sector as a <strong>Senior Business Developer</strong>, based in <strong>Casablanca</strong>, Morocco. This is a unique opportunity to actively contribute to the development of our market presence while working in a stimulating and innovative environment.</p><br><br><p>Your role will be to identify and secure new business opportunities, grow our client portfolio, and strengthen our strategic positioning. You will be a key player in achieving our growth objectives and expanding our commercial activities.</p><br><br><p>Your main responsibilities will include:</p><br><br><p><strong> •</strong> Define and implement an aggressive prospecting strategy across the entire Moroccan market.<br><strong> •</strong> Identify and qualify new clients in both public and private sectors.<br><strong> •</strong> Develop a network of decision-makers and open new strategic accounts.<br><strong> •</strong> Identify projects early, before tenders are released.<br><strong> •</strong> Organize and conduct sales meetings with decision-makers.<br><strong> •&nbsp;</strong> Understand client needs and build suitable solutions with technical teams.<br><strong> •&nbsp;</strong> Manage the entire sales cycle, from prospecting to contract signing.<br><strong> •</strong> Participate in the development of technical and commercial proposals.<br><strong> •</strong> Negotiate commercial and contractual terms.<br><strong> •</strong> Provide regular reporting to Management.<br><strong> •</strong> Represent BUTEC at professional events and maintain ongoing market intelligence.<br>&nbsp;</p><br><br> <br> Required profile : <p>You hold a degree in Electrical Engineering, Electromechanical Engineering, Industrial Engineering, Energy Engineering, Civil Engineering, or equivalent.</p><br><br><p>With a minimum of 5 to 8 years of experience in B2B business development, including essential experience in the multi-technical maintenance, Facility Management, or technical services sector.<br>&nbsp;To excel in this role, it is essential to have:</p><br><br><p>• Excellent knowledge of multi-technical maintenance professions.<br>• Good understanding of Facility Management contracts.<br>• Mastery of public and private tenders.<br>• Strong negotiation skills.<br>• Strategic vision for business development.<br>• Strong ability to open new accounts.<br>• Excellent ability to convince decision-makers.<br>• Results-oriented mindset.<br>• Enjoyment of challenges.<br>• Drive for developing new business.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Cnexia Tech</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and measurable results are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation in a fast-evolving technological environment. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>This role is a key resource supporting our BMO/CIBC accounts, with a primary focus on inventory management for SDWAN/SDA Utility and BTCV 1.1 and 2.0 solutions.&nbsp;</p><br><br><ul><li>Lead the development of business cases to support inventory and solution requirements</li><li>Initiate and manage purchase order (PO) requests for additional equipment</li><li>Collaborate with DSA teams and Engineering to develop accurate inventory projections</li><li>Partner with Progistix to oversee the receipt, tracking, and lifecycle management of equipment, including new, reusable, refurbished, and decommissioned assets</li><li>Utilize provided job aids to ensure consistency and efficiency across processes</li></ul> <br> <br> Required profile : <ul><li>University or college degree in engineering, computer sciences, Business, mathematics or relevant experience in an equivalent domain</li><li>Excellent communication skills in English</li><li>4+ years of experience in Inventory Management, Supply Chain, Procurement, or Operations.</li><li>Experience managing inventory planning, forecasting, and stock control.</li><li>Experience supporting IT/Telecom projects (preferred, especially network equipment).</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Inventory management and lifecycle management.</li><li>Demand forecasting and inventory planning.</li><li>Purchase Order (PO) management.</li><li>Procurement and supplier/vendor management.</li><li>Budgeting and business case preparation.</li><li>Inventory reporting and data analysis.</li><li>Advanced Excel (mandatory).</li><li>Experience with inventory management tools/ERP systems (SAP or similar is an asset).</li><li>Dashboard and reporting skills.</li></ul><p><strong>Business Skills</strong></p><br><br><ul><li>Ability to develop business cases.</li><li>Strong analytical and problem-solving skills.</li><li>Experience identifying process gaps and implementing improvements.</li><li>Ability to optimize inventory levels and reduce costs.</li><li>Experience reconciling inventory discrepancies.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives. </p><br><br> <br> Job : <p>Join a dynamic company in the <b>Medical Equipment</b> sector as a <b>Medical Representative</b> and contribute to our success in <b>Marrakech</b>. Your role will be essential in promoting our products and developing our market presence.</p><br><br><p>The main goal is to increase awareness of our solutions among healthcare professionals and achieve set sales objectives. It involves building and maintaining lasting relationships of trust with our partners.</p><br><br><p>Your main missions will include:</p><br><br><ul><li>Presenting and promoting our ranges of medical equipment to a clientele of healthcare professionals (doctors, pharmacists, heads of establishments).</li><li>Developing and retaining a customer portfolio in your geographical area.</li><li>Organizing and following up on sales visits.</li><li>Participating in professional congresses and trade shows.</li><li>Conducting competitive intelligence and reporting relevant market information.</li><li>Meeting and exceeding sales revenue targets.</li></ul> <br> Required profile : <p>A <b>Bac +3</b> level of education is required, ideally in a <b>medical</b> or <b>paramedical</b> field, enabling you to understand and communicate effectively about our products.</p><br><br><p>Professional experience ranging from <b>1 to 3 years</b> in a similar role or in the sale of technical products is desired. Initial experience in the medical equipment sector would be a major asset.</p><br><br><p>We are looking for a person with excellent interpersonal skills, strong negotiation abilities, and great autonomy. Your communication skills, dynamism, and organizational skills will be key to succeeding in this role. Good knowledge of the local medical network is a plus.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <br> <p>What You'll Do</p> <p>You will support the BCG X teams by enhancing the employee experience for all CT talent, with a key responsibility being the support of CT career development. This includes working closely with the regional CD team to ensure all aspects of the talent review process such as tenure reviews, case reviews, and dossier preparation are submitted and completed accurately. Additionally, you will ensure that all relevant data (e.g., Workday, case information, staffing details, case reviews) is up-to-date and accurate.</p> <p> </p> <p>You will create and/or updates regular reports as required including headcount activity, reduced capacity, LOA, mobility, attrition or other program reporting needs and ensure accuracy and timelines of delivery . You will support the regional Point of Contact (POC) for functional pillars such as L&amp;D, D&amp;I, Compensation, and Insights &amp; Reporting, also contribute to people-related projects as needed.</p> <p> </p> <p>In this role, you are expected to work closely with the Regional P&amp;D team to support a wide range of people-focused initiatives, driving culture, engagement, and people development.</p> <p> </p> <p>YOU RE GOOD AT</p> <ul> <li>Strong organizational skills with the ability to support others to stay on track</li> <li>Excellent verbal and written communication skills</li> <li>High level of self-motivation, resourcefulness, ability to take initiative and find creative and effective ways to accomplish tasks</li> <li>Proven ability to multitask, prioritize, and work in a fast-paced, collaborative, and service-oriented environment</li> <li>Service orientation with a flexible, team-player attitude</li> <li>High accuracy and attention to detail</li> <li>A passion for building culture and creating a positive employee experience through every interaction with the teams you serve</li> <li>A OneBCG mindset, enabling you to build strong relationships within the BCG network to consistently deliver the best employee experience for your team</li> </ul> <br></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Eaton, a global energy management leader With revenues of $27.4 billion in 2025, is dedicated to making energy safer, more efficient, and sustainable. With 92,000 employees serving customers in over 180 countries, we are committed to improving quality of life and protecting the environment. <span>EMEAOMLDP2026</span></span></p><br><br><p><br><span>Eaton’s Operations Early Talent Leadership Development Program offers a unique opportunity to kick-start your international career. You'll receive leadership training, personal coaching, and network with senior leaders. Through rotational assignments across various locations and business areas, you will develop a broad skill set and prepare for future leadership roles.</span></p><br><br><p><br><span>Ready to make a real impact and advance your career?</span></p><br><br>What you’ll do: <br><p>Eaton, a global energy management leader With revenues of $27.4 billion in 2025, is dedicated to making energy safer, more efficient, and sustainable. With 92,000 employees serving customers in over 180 countries, we are committed to improving quality of life and protecting the environment.&nbsp;EMEAOMLDP2026</p><br><br><p><br>Eaton’s Operations Early Talent Leadership Development Program offers a unique opportunity to kick-start your international career. You'll receive leadership training, personal coaching, and network with senior leaders. Through rotational assignments across various locations and business areas, you will develop a broad skill set and prepare for future leadership roles.</p><br><br><p><br>Ready to make a real impact and advance your career?</p><br><br>&nbsp;<br><p><strong>Program Information</strong></p><br><br><ul><li>Duration: Three years</li><li>Rotations: Three unique twelve-month assignments designed to build broad experience in operations management across manufacturing and supply chain functions.</li><li>Potential Assignments: Lean/continuous improvement, quality, project management, manufacturing engineering, supply chain management, operations project management, logistics, or services operations — depending on country and business unit placement.</li><li>International Exposure: Two rotations will take place in different countries across the EMEA region.</li><li>Program Start: The program begins in September 2026.</li></ul><p>Your program journey begins with a Program Management Analyst role based at our Business Service Center in Budapest, a strategic hub supporting the EMEA region.<br>In this role, you will:</p><br><br><ul><li>Learn about program management and apply your learnings across ES EMEA.</li><li>Support strategic projects and contribute to process improvements with internal and external stakeholders.</li><li>Track and deliver initiatives to enable Eaton’s strategic priorities.<br></li></ul><br><p><strong>What will you do</strong><br>Support Project Managers / Program Managers executing strategic projects in manufacturing and functional initiatives to meet longer-term strategic goals of ES EMEA.</p><br><br><ul><li>Support strategic regional projects and programs to meet their goals.</li><li>Track project-level objectives for project team members.</li><li>Communicate within and outside the project team and support communication with Eaton senior leadership.</li><li>Report project status regularly and support project/program managers in project status meetings.</li><li>Prepare for project milestones and track detailed plan execution by team members.</li><li>Acquire project management methodologies, processes, and standards.</li><li>Maintain project governance frameworks through standard meetings and follow-ups.</li><li>Monitor project performance, analyze variances, and initiate corrective actions.</li><li>Facilitate communication and collaboration between project stakeholders.</li><li>Support tracking and reporting on key performance indicators (KPIs) and metrics.</li><li>Contribute to continuous improvement initiatives within the centralized PMO EMEA organization.</li></ul><br> <br><p>Qualifications:</p><br><br><ul><li>Master or Bachelor level in an appropriate science (e.g., Business, Engineering, Supply Chain, Finance).</li><li>Interest in project management skills and tools.</li><li>Effective communication and interpersonal skills.</li><li>Ability to work collaboratively and influence non-executive stakeholders.</li><li>Analytical, problem-solving, and decision-making skills.</li><li>Independent working style.</li><li>Interest in developing business and financial acumen.</li><li>Proactive, action-oriented, and able to persevere through obstacles.</li></ul><br> <br><p>What we offer:</p><br><br><ul><li>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.</li><li>Work in a company with commitment to Inclusion &amp; Diversity and Sustainability.</li><li>Comprehensive support throughout the relocation process, both during and after the program, tailored to your rotation.</li><li>Exclusive learning curriculum designed to bolster your leadership skills. During the program, you will attend 20 training sessions focused on developing key skills, such as critical thinking, emotional intelligence, career management and self-presentation.</li><li>Annual Early Talent Conference and other events to expand your network within Eaton by connecting with senior leaders and fellow participants on key topics – from sustainability and diversity to team management and business development.</li><li>Strong, agile, and diverse team locally and globally.</li><li>Hybrid worktime model for balancing your work and life.</li></ul><br><p><span><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></span></p><br><br><br> </div>

<p>The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in Morocco.</p><p>Responsibilities</p><ul><li>Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience</li><li>Conducts assessments within the operation and with clients to identify needs and opportunities</li><li>Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract</li><li>Develops the Conversational AI strategy for projects</li><li>Designs conversational scenarios, flows, and dialogues for chatbots and voicebots</li><li>Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations</li><li>Implement the bot on the CAI platform, implementing the flows, KB, etc</li><li>Participates in KPI analysis, generating qualitative insights and reports to inform project decisions</li><li>Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements</li><li>Drives continuous improvement of the conversational experience and overall user satisfaction</li><li>Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer</li><li>Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes</li><li>Integrates client-approved changes and enhancements during project execution</li></ul><p>Skills and Qualifications</p><ul><li>Fluent in written and spoken English (C1 level minimum)</li><li>Experience in conversational design for chatbots and voicebots</li><li>Strong knowledge in Conversational AI, LLM, Agentic AI and NLU</li><li>Strong understanding of conversational UX and specificities of each channel: chat or voice</li><li>Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots</li><li>Understanding of LLM functioning and RAG</li><li>Perfect written and verbal communication</li><li>Ability to explain and defend design choices and user experience strategies</li><li>Ability to work in multicultural environment</li><li>Familiarity with conversational AI platforms (e.g. Cognigy)</li><li>Experience with voice interfaces and speech technologies (STT/TTS)</li><li>Understanding of multilingual conversational design</li><li>Knowledge of analytics tools to track user interactions and performance</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent in written and spoken English (C1 level minimum)</li><li>Experience in conversational design for chatbots and voicebots</li><li>Strong knowledge in Conversational AI, LLM, Agentic AI and NLU</li><li>Strong understanding of conversational UX and specificities of each channel: chat or voice</li><li>Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots</li><li>Understanding of LLM functioning and RAG</li><li>Perfect written and verbal communication</li><li>Ability to explain and defend design choices and user experience strategies</li><li>Ability to work in multicultural environment</li><li>Familiarity with conversational AI platforms (e.g. Cognigy)</li><li>Experience with voice interfaces and speech technologies (STT/TTS)</li><li>Understanding of multilingual conversational design</li><li>Knowledge of analytics tools to track user interactions and performance</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>To strengthen our IT teams, we are recruiting an IT Technician for our site in Fez.</p><br><br><p>Your tasks will be:</p><br><br><br><p>- To be involved in the installation and configuration of IT and telecom systems according to the specifications of internal requests, group policy, and legislation</p><br><br><p>- To optimize IT resources to prevent breakdowns and malfunctions</p><br><br><p>- To ensure the application of preventive maintenance procedures</p><br><br><p>- To ensure the implementation of rules for security, anti-piracy, and anti-theft</p><br><br><p>- To provide quick and professional IT technical support to production users and members of the General Management</p><br><br><p>- To configure, monitor, and track IT hardware (desktop and laptop computers, printers, and audio-visual equipment)</p><br><br><p>- Alternating between individual work and collaboration on IT projects with other colleagues in the Department or within the international group</p><br><br><p>- To perform regular "back-office" tasks (action plan updates, dashboard maintenance...) or specific tasks (incident reports)</p><br><br><p>- Possibility of taking on-call duties on Weekends and travel within Morocco.</p><br><br><p>- To report daily in a qualitative and quantitative manner to the IT coordinator</p><br><br> <br> <br> Required profile : <p><u><strong>Qualifications</strong></u></p><br><br><p>Diploma: BAC +2 minimum in IT System and Network</p><br><br><p>Experience: 1 to 2 years</p><br><br><p><u><strong>Required skills:</strong></u></p><br><br><br><p>• Good level in French and English (Spoken &amp; Written)</p><br><br><p>• Proficiency in the Microsoft Windows 10/11 platform and Office tools</p><br><br><p>(Outlook/ Office 365)</p><br><br><p>• Knowledge of Active Directory (OU, GPO, user and PC identity management)</p><br><br><p>• SCCM knowledge (workstation master deployment);</p><br><br><p>• General knowledge of basic concepts (OSI model) and architecture techniques</p><br><br><p>(client/server, datacenter) of systems and networks (VLAN,</p><br><br><p>switch, FW...)</p><br><br><p>• General knowledge of various common operating systems (Windows</p><br><br><p>Server, Linux, IOS), hardware architectures (CPU, GPU, RAM...), software</p><br><br><p>(standalone, client/server), and telecommunications (VOIP, FTTH)</p><br><br><p>• Knowledge of technical environments: Fortigate, VMWare, Office365,</p><br><br><p>Azure Cloud, Active Directory, TCP/IP networks, Wifi</p><br><br><p>• Ability to withstand stress (when facing difficult situations)</p><br><br><p><u><strong>Appreciated skills:</strong></u></p><br><br><br><p>• Rigor, organization, and good analytical skills.</p><br><br><p>• Ability to be reactive and anticipate.</p><br><br><p>• Autonomy and Initiative.</p><br><br><p>• Good communication and interpersonal skills.</p><br><br><p>• Service-oriented.</p><br><br><p>• Good presentation and oral expression skills.</p><br><br><p>• Good interpersonal skills</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</span></span></span></span></span></li></ol><br><br>. <br><ol><li><span><span><span><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in English ,Frensh &amp; Arabic Languages .</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Transport Department, your missions will be:</p><br><br><ul><li>Design, plan, and implement transport-related projects,</li><li>Collect, analyze, and interpret hydrological, meteorological, and geographical data,</li><li>Conduct in-depth studies of hydrology-hydraulics-sanitation and drainage, including risk analysis, hydraulic modeling, and the design of engineering solutions to reduce the impact on developments,</li><li>Design and implement systems for managing rainwater and wastewater,</li><li>Write technical reports, present results and recommendations to clients and stakeholders.<br>&nbsp;</li></ul><p>Novec is committed to promoting mixed-gender recruitment and preventing all forms of discrimination.&nbsp;</p><br><br> <br> Required profile : <ul><li>Holder of a degree as a Hydraulic Engineer from a top engineering school,</li><li>More than 5 years of experience in hydrological and hydraulic studies,</li><li>Solid knowledge in hydrology and hydraulics,</li><li>Advanced use of GIS tools for spatial data analysis,</li><li>In-depth understanding of environmental policies, regulations, and standards related to water,</li><li>Excellent written and verbal communication skills for writing technical reports and presenting results,</li><li>Rigor, autonomy, and dynamism,</li><li>Organization, availability, interface management,</li><li>Team spirit.<br>&nbsp;</li></ul> <br><br> </div>