Operation Manager Jobs in Morocco

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Service Delivery Lead to be the boots-on-the-ground owner of one of Glovo's BPO hub locations in Africa. You will be the primary point of contact between Glovo and the outsourced operation at your site, ensuring the teams you work with consistently deliver a 5-star experience to our customers, riders, and vendors. You are someone who thrives in fast-paced operational environments, is obsessed with metrics, and knows how to translate data into action. You work closely with the Head of Service Delivery to execute the regional strategy, acting as the eyes and ears on the ground at your hub.</p><p>BE A PART OF A TEAM WHERE YOU WILL:</p><ul><li>Act as the main operational point of contact for our BPO partner, ensuring alignment with Glovo's standards, processes, and performance targets.</li><li>Obsess over day-to-day performance of the operation, tracking KPIs such as Satisfaction Scores (SAT), first contact resolution (FCR), average handling times (AHT), productivity, and quality scores and acting on deviations swiftly.</li><li>Collaborate closely with BPO Management and team leads on-site to maintain high service quality, supporting proper onboarding, training adherence, and workforce management.</li><li>Conduct regular operational reviews with your BPO counterparts, identifying root causes of performance gaps and driving corrective action plans to resolution.</li><li>Partner cross-functionally with WFM, Quality, Training, and other Glovo HQ teams to roll out initiatives, tooling updates, and process changes at your hub.</li><li>Escalate and manage critical incidents or service disruptions, coordinating a rapid response across internal and external stakeholders.</li><li>Serve as the knowledge owner for your market's operational nuances, translating BPO data and contact context into actionable insights for Glovo to improve its service to customers, riders, and vendors.</li><li>Champion a culture of continuous improvement at your hub by identifying process inefficiencies and proposing data-backed solutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business, Operations or related fields.</li><li>3-5 years of experience in customer service operations, BPO management, or a similar operational role.</li><li>Experience in tech, marketplace, or high-growth / scale-up environments is a plus.</li><li>Hands-on experience working within or alongside BPO/outsourced environments, ideally in a vendor-facing or on-site capacity.</li><li>Strong analytical skills. You are comfortable working with operational dashboards and data to identify trends and drive improvements.</li><li>Excellent communication and stakeholder management skills; able to work effectively with both external BPO partners and internal Glovo teams.</li><li>Proven ability to operate autonomously, manage competing priorities, and execute with speed in a high-volume, fast-changing environment.</li><li>Fluency in English and French is required.</li><li>Based on-site at the assigned hub location, with frequent travel to HQ (Barcelona) and the other Africa hubs.</li></ul><p></p></section>

<p>The customer service representative in technical support has the main mission to collect and then process remotely the requests of users in difficulty regarding the use of computer equipment. Reporting to the team leader, his mission consists of: Solving technical problems of operation and maintenance by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking up the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Sense of listening and orientation. Good diagnostic and analytical skills. Successful training related to the requested technical competence.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 15, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p><span>The main mission of the Mobile Core Network Engineer is to ensure the design and implementation of innovative core network solutions that enhance the overall telecommunications infrastructure, driving the organization forward towards its vision of seamless connectivity and advanced network reliability.</span></p><br><br><p><span>Main activities</span></p><br><br><ul><li><span>Design and develop technical solutions tailored to client projects, including High-Level Design (HLD) and Low-Level Design (LLD).</span></li><li><span>Define the implementation roadmap for 4G and 5G core network solutions aligned with client needs.</span></li><li><span>Contribute to the successful deployment of mobile core network solutions in lab, pre-production, and production environments, ensuring horizontal and vertical integration.</span></li><li><span>Work within a Continuous Integration/Continuous Deployment (CI-CD) environment.</span></li><li><span>Define test scenarios, execute tests, and analyze collected traces in end-to-end (E2E) environments, including 5G, VoLTE, and IoT applications.</span></li><li><span>Provide ongoing support for deployed solutions in production and address any related responsibilities.</span></li></ul><p><span><strong>Required Skills:</strong></span></p><br><br><ul><li><span>In-depth knowledge of mobile networks, encompassing protocols, architectures, and interworking capabilities.</span></li><li><span>Mastery of LTE/5G architectures and engineering concepts. Knowledge of 3GPP standards related to mobile core networks.</span></li><li><span>Practical experience with key mobile core network elements, including AMF/MME, SMF/SPGW-C, UPF/SPGW-U, and others.</span></li><li><span>Proven experience in deploying mobile core network solutions in operational environment.</span></li><li><span>Experience in support activities for operational networks.</span></li><li><span>Familiarity with functional, performance, and E2E testing tools.</span></li><li><span>Proficient with CI-CD integration and testing automation tools, such as GitLab.</span></li><li><span>Experience with containerized mobile core network deployments in Telco cloud environments, such as Redhat OpenShift.</span></li><li><span>Knowledge of OSS and BSS solutions</span></li><li><span>Understanding of 4G/5G RAN radio networks.</span></li><li><span>Practical knowledge of IPv4 and IPv6 architectures, including IP routing, QoS, MPLS, and VPN technologies.</span></li><li><span>Awareness of security measures and technologies pertinent to mobile core networks.</span></li><li><span>Ability to coordinate and manage technical activities.</span></li><li><span>Ability to manage supplier relationships.</span></li><li><span>Ability to prioritize tasks and meet tight deadlines.</span></li><li><span>Demonstrated rigor, curiosity, and attention to detail in technical tasks.</span></li><li><span>Effective communication skills to translate client needs into technical requirements.</span></li><li><span>Active participation in collaborative solution design.</span></li><li><span>Strong interpersonal skills and a collaborative spirit.</span></li><li><span>A solid understanding of the importance of delivering high-quality products within established costs and timelines.</span></li><li><span>A commitment to continuous learning and staying up-to-date with technological advancements.</span></li><li><span>Proficient in English, both spoken and written.</span></li></ul><p><span><strong>Education:</strong></span><br><span>Graduate degree in Software Engineering, Telecommunications Engineering, or a related field.</span></p><br><br><p><span>A minimum of 5 to 8 years of proven experience in telecommunications focused on mobile core networks.</span></p><br><br><span>The role requires work in shifts (24/7 operation)</span><br>About you<p></p><p><span>Within OINIS/ Services, the “Mobile Services” department is responsible for the architecture, engineering, the construction, deployment and operation of all international mobile services (roaming, messaging, 5G CNaaS), which are one of the growth drivers for international wholesale. The department's ambition is to drive the software transformation of mobile services as part of the move to 5G.</span></p><br><br><p><span>The Mobile Core NetworkTeam is in charge of the architecture, engineering, deployment and operation of the mobile core network. The team is providing support to multiple projects delivered to OB (IoT, …) and OW/OWI (M(V)NO CNaaS, OLB, …). It contributes also to answer to different RFPs.</span></p><br><br><br><br><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence.<br> We’ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise.<br> We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling.<br> This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).<br> Our proprietary AI orchestrator.<br> Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.<br> Ready to kick start your career with us?<br> About this role This role will give you the opportunity to work on high added value data governance and data quality projects, building robust data management frameworks for our clients within a growing service company.<br> As our Data Governance Specialist, you will help clients take control of their data assets — defining policies, enforcing quality standards, managing metadata, and deploying governance tooling.<br> You will collaborate closely with data engineers, analysts, and client stakeholders to embed governance practices across the full data lifecycle.<br> What will you do?<br> Design, implement, and operationalize data governance frameworks across client engagements, covering the following areas: DATA GOVERNANCE &amp; POLICY Define and implement data governance frameworks, policies, and standards tailored to client environments.<br> Establish data ownership, stewardship models, and accountability structures across business and technical teams.<br> Develop and maintain data dictionaries, business glossaries, and classification taxonomies.<br> Ensure compliance with data regulations and internal data management policies (GDPR, BCBS 239, etc.<br>). DATA QUALITY &amp; LINEAGE Design and implement data quality rules, profiling routines, and monitoring dashboards.<br> Investigate and remediate data quality issues across structured and unstructured data sources.<br> Map and document end-to-end data lineage to support auditability and impact analysis.<br> Define and track data quality KPIs and SLAs in collaboration with data owners.<br> METADATA &amp; CATALOGUING Deploy and administer data catalog and metadata management tools (e.<br>g. Informatica, Collibra, Alation, Microsoft Purview).<br> Enrich metadata assets with business context, ownership, sensitivity classification, and usage information.<br> Drive adoption of the data catalog across business and technical teams.<br> TOOLING &amp; INTEGRATION Configure and operate data governance platforms, primarily Informatica (IDMC, Axon, EDC, DQ) and equivalent tools.<br> Integrate governance tooling with existing data pipelines, warehouses, and BI environments.<br> Automate data quality checks and governance workflows within ETL/ELT pipelines.<br> OTHER Provide internal training and knowledge-sharing sessions on data governance best practices.<br> Support the Team Lead/Manager on client relationships, business development, and internal projects.<br> Who are you?<br> EDUCATION &amp; PROFESSIONAL EXPERIENCE Master’s degree in a relevant field such as Computer Science, Information Systems, Data Management, Statistics, or Applied Mathematics.<br> Full proficiency in French and English 3 to 6 years of experience in data governance, data management, or data engineering with a strong governance focus.<br> Experience working in a consulting, financial services, or multi-client environment is a plus.<br> TECHNICAL SKILLS DATA GOVERNANCE TOOLS Proven hands-on experience with Informatica (IDMC / Intelligent Data Management Cloud, Axon Data Governance, Enterprise Data Catalog, Data Quality).<br> Experience with other governance and cataloguing platforms such as Collibra, Alation, Ataccama, or Microsoft Purview.<br> Familiarity with data quality tools: Great Expectations, Monte Carlo, Soda, or equivalent.<br> DATA ENGINEERING &amp; QUERYING Solid experience with SQL for data profiling, querying, and quality rule implementation across relational databases and data warehouses (Snowflake, BigQuery, Synapse, Redshift).<br> Experience in Python for automating data quality checks, metadata extraction, and governance workflows.<br> Understanding of ETL/ELT pipelines and ability to embed governance controls within them (dbt, Airflow, Informatica PowerCenter/IDMC).<br> DATA ARCHITECTURE &amp; PLATFORMS Good understanding of data platform architectures: data lake, lakehouse, and data warehouse environments.<br> Familiarity with cloud platforms and their native governance services: Azure Purview, AWS Glue Data Catalog, Google Dataplex.<br> Understanding of data modelling concepts and their impact on governance (dimensional modelling, data vault, etc.<br>). STANDARDS &amp; COMPLIANCE Knowledge of data governance frameworks and standards: DAMA-DMBOK, BCBS 239, GDPR, ISO 8000.<br> Experience defining and applying data classification schemes (sensitivity labels, PII tagging, retention policies).<br> Exposure to master data management (MDM) concepts and tools is a plus.<br> INTERPERSONAL SKILLS Ability to engage and influence both technical teams and business stakeholders on data governance topics.<br> Strong analytical mindset with the ability to diagnose data quality issues and translate them into actionable remediation plans.<br> Good communication skills with the ability to document governance frameworks clearly and present findings to senior audiences.<br> Detail-oriented, rigorous, and comfortable working across multiple client contexts simultaneously.<br> What we offer A competitive salary.<br> A great working environment.<br> A steep learning curve with interesting and diverse topics to work on.<br> A healthy work-life balance.<br> Health insurance benefits.<br> Equal opportunity employer Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, training and job termination).<br> If you believe you match our requirements and values, we would be happy to hear from you.<br> Visit our website to know more about us, our services and company culture.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Always ready to lend a hand with a smile. By becoming a Bellhop, your passion for the hotel and your respect for our guests' belongings will ensure our customer promise from the moment they arrive: "Feel Welcome".</font></font></p> <p><font dir="auto" ><font dir="auto" >To be fully informed of arrivals and departures each day</font></font></p> <p><font dir="auto" ><font dir="auto" >To warmly welcome the customer with a smile upon their arrival at the hotel and contribute, through a warm and personalized relationship, to customer loyalty</font></font></p> <p><font dir="auto" ><font dir="auto" >Carry the client's luggage courteously from their arrival at the main entrance to their room, and ensure proper luggage management in case of large client arrivals.</font></font></p> <p><font dir="auto" ><font dir="auto" >Unload customers' luggage upon their departure and ensure that it is either looked after or loaded into the vehicle providing their transport</font></font></p> <p><font dir="auto" ><font dir="auto" >Knowing how to recognize regular customers and respond to all their requests</font></font></p> <p><font dir="auto" ><font dir="auto" >Check the rooms upon delivery of luggage</font></font></p> <p><font dir="auto" ><font dir="auto" >Inform customers about the operation of the facilities offered (television, air conditioning, telephone, etc.) and ensure that any problems observed are reported to the relevant departments.</font></font></p> <p><font dir="auto" ><font dir="auto" >Inform the Security Department of any suspicious presence (object or person) or abnormal situation in the lobby or on the floors</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Minimum one year of experience in a similar role within a Guest Services department in a 4 or 5-star hotel preferred</font></font></p> <p><font dir="auto" ><font dir="auto" >Fluency in French and English is essential.</font></font></p> <p><font dir="auto" ><font dir="auto" >Passion for customer service, team spirit, problem-solving</font></font></p> <p><font dir="auto" ><font dir="auto" >Excellent communication skills, attentiveness, and respect for the client's request.</font></font></p><p></p></section>

<p>ARROW Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for a sales operation associate (English speaker) , What you will be doing at ARROW: Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately, Providing administrative support to the sales team, Handling Vendor requests and issues related to orders</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent level in (English C1) Excellent written and oral communication skills, Ability to work in teams and collaborate with other departments</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The role of the Manufacturing Supervisor III has specialized field of knowledge and/or is considered a technical subject matter expert (SME) who has advanced expertise in the operations. Lead and facilitate safe operations in line with all safety, regulatory and operational requirements. Assure the long-term effectiveness of the team: deliver high levels of customer service, ensure quality of product and services, comply with all regulatory requirements, achieve desired financial performance including cost reductions, and build a culture of high performance for the team.</p><br><p>Responsibilities</p><br><ul><li>Safety : Manages production safety program while creating an environment where safety is the number one priority in every activity that you do, driving safety improvements and conducting safety gembas routinely. Be present on the floor promoting a culture of zero safety incidents in compliance with all EHS requirements.</li><li>People: Responsible for daily effective deployment of team members and ensure tasks are appropriately delegated to meet production schedule. Ensure that team members are trained to the required standards of their job. Drives engagement with team by having regular 1:1’s, conducting performance reviews, development planning and has survey actions plans in place. Ensure time and attendance is approved on time each week so that employees are paid correctly.</li><li>People: Communicating effectively with your team to ensure important communications are cascaded. Acts as advisor/coach to unit /sub-unit and acts as a trainer/ mentor to junior peers. Can supervise production support personnel.</li><li>Operational: Responsible for the effective coordination of the activities within the shift to meet the production schedule. Ensure a smooth shift handover with the next manager to ensure departmental activities are planned and executed safely.</li><li>Compliance: Ensure compliance with applicable regulatory agencies. Implement a proactive compliance management process where material checks, line clearance checks and spot checks are conducted routinely. Effectively manage any compliance issue that arises during shift that could potentially impact on lot completion.</li><li>Performance: Responsible for complete cycle time management and continuously seeks to identify improvements. Responsible for change-over time management and continuously seeks to identify improvements. Leads or manages the implementation of process improvement projects. Knows all metrics of the site and actively supports initiatives to ensure their area meets expectations and targets.</li><li>Development: Develop direct reports by securing appropriate training and assigning progressively challenging tasks. Ensures all personnel, with specific focus on Key Talent, has development actions/ plans in place and arranging opportunities for growth. Be proactive in self-development by having a growth mindset towards personal development.</li><li>Operational Excellence (OpEx): Leads process improvement initiatives.<br>Obtains improvement ideas from their team and submitting to pertinent group to improve culture, quality, productivity, and safety of their areas.</li><li>Generates and manages non-hazardous and hazardous waste, according with the internal operating procedures and in compliance with local and federal regulations.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree is required. A degree in sciences or engineering is preferred. Minimum 4 yr. experience supervising or leading a functional team. Experience in regulated pharmaceutical industry is strongly preferred.</li><li>Experience: Systems - Proficient in Microsoft Office and other manufacturing systems, such as SAP. Familiarity with industrial automation (distributed control and PLC based systems).</li><li>Experience: Regulatory- Working knowledge of safety, quality systems, and cGMPs is required.</li><li>Experience: Aseptic (If applicable) -Experience working in an aseptic production environment preferred.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this roleat the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on manyfactors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount isearned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that areallocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolutediscretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>&nbsp;About this role</b> This role will give you the opportunity to work on high added value data governance and data quality projects, building robust data management frameworks for our clients within a growing service company. As our Data Governance Specialist, you will help clients take control of their data assets defining policies, enforcing quality standards, managing metadata, and deploying governance tooling. You will collaborate closely with data engineers, analysts, and client stakeholders to embed governance practices across the full data lifecycle. What will you do? Design, implement, and operationalize data governance frameworks across client engagements, covering the following areas: DATA GOVERNANCE &amp; POLICY Define and implement data governance frameworks, policies, and standards tailored to client environments. Establish data ownership, stewardship models, and accountability structures across business and technical teams. Develop and maintain data dictionaries, business glossaries, and classification taxonomies. Ensure compliance with data regulations and internal data management policies (GDPR, BCBS 239, etc.). DATA QUALITY &amp; LINEAGE Design and implement data quality rules, profiling routines, and monitoring dashboards. Investigate and remediate data quality issues across structured and unstructured data sources. Map and document end-to-end data lineage to support auditability and impact analysis. Define and track data quality KPIs and SLAs in collaboration with data owners. METADATA &amp; CATALOGUING Deploy and administer data catalog and metadata management tools (e.g. Informatica, Collibra, Alation, Microsoft Purview). Enrich metadata assets with business context, ownership, sensitivity classification, and usage information. Drive adoption of the data catalog across business and technical teams. TOOLING &amp; INTEGRATION Configure and operate data governance platforms, primarily Informatica (IDMC, Axon, EDC, DQ) and equivalent tools. Integrate governance tooling with existing data pipelines, warehouses, and BI environments. Automate data quality checks and governance workflows within ETL/ELT pipelines. OTHER Provide internal training and knowledge-sharing sessions on data governance best practices. Support the Team Lead/Manager on client relationships, business development, and internal projects. Who are you? EDUCATION &amp; PROFESSIONAL EXPERIENCE Master s degree in a relevant field such as Computer Science, Information Systems, Data Management, Statistics, or Applied Mathematics. Full proficiency in French and English 3 to 6 years of experience in data governance, data management, or data engineering with a strong governance focus. Experience working in a consulting, financial services, or multi-client environment is a plus. TECHNICAL SKILLS DATA GOVERNANCE TOOLS Proven hands-on experience with Informatica (IDMC / Intelligent Data Management Cloud, Axon Data Governance, Enterprise Data Catalog, Data Quality). Experience with other governance and cataloguing platforms such as Collibra, Alation, Ataccama, or Microsoft Purview. Familiarity with data quality tools: Great Expectations, Monte Carlo, Soda, or equivalent. DATA ENGINEERING &amp; QUERYING Solid experience with SQL for data profiling, querying, and quality rule implementation across relational databases and data warehouses (Snowflake, BigQuery, Synapse, Redshift). Experience in Python for automating data quality checks, metadata extraction, and governance workflows. Understanding of ETL/ELT pipelines and ability to embed governance controls within them (dbt, Airflow, Informatica PowerCenter/IDMC). DATA ARCHITECTURE &amp; PLATFORMS Good understanding of data platform architectures: data lake, lakehouse, and data warehouse environments. Familiarity with cloud platforms and their native governance services: Azure Purview, AWS Glue Data Catalog, Google Dataplex. Understanding of data modelling concepts and their impact on governance (dimensional modelling, data vault, etc.). STANDARDS &amp; COMPLIANCE Knowledge of data governance frameworks and standards: DAMA-DMBOK, BCBS 239, GDPR, ISO 8000. Experience defining and applying data classification schemes (sensitivity labels, PII tagging, retention policies). Exposure to master data management (MDM) concepts and tools is a plus. INTERPERSONAL SKILLS Ability to engage and influence both technical teams and business stakeholders on data governance topics. Strong analytical mindset with the ability to diagnose data quality issues and translate them into actionable remediation plans.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Who are you?</h2><p>EDUCATION &amp; PROFESSIONAL EXPERIENCE</p><ul><li>Master s degree in a relevant field such as Computer Science, Information Systems, Data Management, Statistics, or Applied Mathematics.</li><li>Full proficiency in French and English</li><li>3 to 6 years of experience in data governance, data management, or data engineering with a strong governance focus.</li><li>Experience working in a consulting, financial services, or multi-client environment is a plus.</li></ul><p>TECHNICAL SKILLS</p><p>DATA GOVERNANCE TOOLS</p><ul><li>Proven hands-on experience with Informatica (IDMC / Intelligent Data Management Cloud, Axon Data Governance, Enterprise Data Catalog, Data Quality).</li><li>Experience with other governance and cataloguing platforms such as Collibra, Alation, Ataccama, or Microsoft Purview.</li><li>Familiarity with data quality tools: Great Expectations, Monte Carlo, Soda, or equivalent.</li></ul><p>DATA ENGINEERING &amp; QUERYING</p><ul><li>Solid experience with SQL for data profiling, querying, and quality rule implementation across relational databases and data warehouses (Snowflake, BigQuery, Synapse, Redshift).</li><li>Experience in Python for automating data quality checks, metadata extraction, and governance workflows.</li><li>Understanding of ETL/ELT pipelines and ability to embed governance controls within them (dbt, Airflow, Informatica PowerCenter/IDMC).</li></ul><p>DATA ARCHITECTURE &amp; PLATFORMS</p><ul><li>Good understanding of data platform architectures: data lake, lakehouse, and data warehouse environments.</li><li>Familiarity with cloud platforms and their native governance services: Azure Purview, AWS Glue Data Catalog, Google Dataplex.</li><li>Understanding of data modelling concepts and their impact on governance (dimensional modelling, data vault, etc.).</li></ul><p>STANDARDS &amp; COMPLIANCE</p><ul><li>Knowledge of data governance frameworks and standards: DAMA-DMBOK, BCBS 239, GDPR, ISO 8000.</li><li>Experience defining and applying data classification schemes (sensitivity labels, PII tagging, retention policies).</li><li>Exposure to master data management (MDM) concepts and tools is a plus.</li></ul><p>INTERPERSONAL SKILLS</p><ul><li>Ability to engage and influence both technical teams and business stakeholders on data governance topics.</li><li>Strong analytical mindset with the ability to diagnose data quality issues and translate them into actionable remediation plans.</li><li>Good communication skills with the ability to document governance frameworks clearly and present findings to senior audiences.</li><li>Detail-oriented, rigorous, and comfortable working across multiple client contexts simultaneously.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The buyer leader goods and services is primarily responsible for managing the company's purchases. He/she chooses products and suppliers, negotiates the best purchasing conditions (price, quality, delivery, etc.). As a Buyer leader goods and services, your responsibilities will be as follows*:</p><p>Ensure the management of the purchasing process in accordance with the procedure and instructions</p><p>Accompany and support the Goods and Services Purchasing team on a daily basis</p><p>Regularly report to management on the progress of predefined action plans via monthly reporting</p><p>Obtain validation from hierarchy for:</p><ul><li>Contract projects</li><li>Consultation files</li></ul><p>Collect and assign needs expressed by departments for goods and services purchasing families</p><p>Assist other departments in clearly formalizing their needs</p><p>Ensure the receipt of goods and services by the client departments, according to the procedure and internal control</p><p>Propose, after validation by hierarchy, optimization tracks for processes or IT tools identified within the scope of their function</p><p>Manage/consult suppliers</p><p>Participate in the selection of successful bidders</p><p>Manage/contractualize with them</p><p>Ensure compliance with the obligations of each party</p><p>Contribute to resolving delicate or litigious situations</p><p>Perform all duties within the scope of their function or at the request of the hierarchical manager</p><p>Participate in project meetings and QRQC</p><p>Development of KPIs and monitoring of action plans</p><p>*List is not exhaustive</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Be from a Bac+5 education from an engineering or business school</p><p>Have 1-3 years of experience in a similar position; experience in aeronautics will be required.</p><p>Proficiency in ERP systems, SAP, and office tools</p><p>Your interpersonal skills, your curiosity, as well as your ability to be proactive and innovation-oriented will allow you to successfully carry out your missions and thrive in this role.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Reporting to the IT Infrastructure Department</strong>, your <strong>missions</strong> include:</p><br><br><ul><li>Provide level 1 and 2 IT support to users.</li><li>Diagnose and resolve technical incidents.</li><li>Install, configure, and maintain workstations, peripherals, and IT equipment.</li><li>Participate in the operation and maintenance of IT infrastructures.</li><li>Contribute to the management of the IT park and technical documentation.</li><li>Ensure compliance with IT system procedures and security rules.<br>&nbsp;</li></ul> <br> <br> Required profile : <ul><li>2-year or 3-year degree (Bac+2/Bac+3) in IT, systems, networks, telecommunications, or equivalent training.</li><li>Previous experience in a similar role is an asset.</li><li>Knowledge of Microsoft Windows and Microsoft 365 environments.</li><li>Basic knowledge of Active Directory.</li><li>Basic knowledge of IT networks: TCP/IP, LAN, Wi-Fi, VLAN, DNS, and DHCP.</li><li>Ability to diagnose and resolve user incidents.</li><li>Ability to work independently and as part of a team.</li><li>Thoroughness, availability, and dynamism.</li><li>Responsiveness and proactivity.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Who we are Glovo is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><p>Job Description We are looking for a Service Delivery Lead to be the boots-on-the-ground owner of one of Glovo's BPO hub locations in Africa. You will be the primary point of contact between Glovo and the outsourced operation at your site, ensuring the teams you work with consistently deliver a 5-star experience to our customers, riders, and vendors. You are someone who thrives in fast-paced operational environments, is obsessed with metrics, and knows how to translate data into action. You work closely with the Head of Service Delivery to execute the regional strategy, acting as the eyes and ears on the ground at your hub.</p><p>BE A PART OF A TEAM WHERE YOU WILL:</p><ul><li>Act as the main operational point of contact for our BPO partner, ensuring alignment with Glovo's standards, processes, and performance targets.</li><li>Obsess over day-to-day performance of the operation, tracking KPIs such as Satisfaction Scores (SAT), first contact resolution (FCR), average handling times (AHT), productivity, and quality scores and acting on deviations swiftly.</li><li>Collaborate closely with BPO Management and team leads on-site to maintain high service quality, supporting proper onboarding, training adherence, and workforce management.</li><li>Conduct regular operational reviews with your BPO counterparts, identifying root causes of performance gaps and driving corrective action plans to resolution.</li><li>Partner cross-functionally with WFM, Quality, Training, and other Glovo HQ teams to roll out initiatives, tooling updates, and process changes at your hub.</li><li>Escalate and manage critical incidents or service disruptions, coordinating a rapid response across internal and external stakeholders.</li><li>Serve as the knowledge owner for your market's operational nuances, translating BPO data and contact context into actionable insights for Glovo to improve its service to customers, riders, and vendors.</li><li>Champion a culture of continuous improvement at your hub by identifying process inefficiencies and proposing data-backed solutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business, Operations or related fields.</li><li>3-5 years of experience in customer service operations, BPO management, or a similar operational role.</li><li>Experience in tech, marketplace, or high-growth / scale-up environments is a plus.</li><li>Hands-on experience working within or alongside BPO/outsourced environments, ideally in a vendor-facing or on-site capacity.</li><li>Strong analytical skills. You are comfortable working with operational dashboards and data to identify trends and drive improvements.</li><li>Excellent communication and stakeholder management skills; able to work effectively with both external BPO partners and internal Glovo teams.</li><li>Proven ability to operate autonomously, manage competing priorities, and execute with speed in a high-volume, fast-changing environment.</li><li>Fluency in English and French is required.</li><li>Based on-site at the assigned hub location, with frequent travel to HQ (Barcelona) and the other Africa hubs.</li></ul><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Stewarding Supervisor, the responsibilities and essential functions of the position include, but are not limited to: Cleaning kitchen equipment, china, cutlery, and serving accessories; Transporting and storing kitchen and dining room equipment; Using appropriate cleaning machines, equipment, and products for each operation and ensuring their proper functioning; Cleaning kitchen premises and floors; Ensuring proper waste disposal and disposal; Adhering to hygiene and safety standards at all times; Following work procedures; Using proper lifting techniques and postures; And other tasks as assigned by supervisors;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the specific names and uses of kitchen and restaurant equipment (machines, tools, cookware, dishes, cutlery, glassware) is an asset. Highly responsible and reliable. Ability to work effectively under pressure in a fast-paced environment. Ability to work as part of a team. Ability to focus on customer needs while remaining calm and courteous at all times.</font></font></p>

<p>Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.</p><p>As part of its growth, ARROW ECS Morocco is strengthening its teams and is looking for a sales operation associate ( Spanish / Portugues Speaker ).</p><p>What you will be doing at ARROW:</p><ul><li>Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,</li><li>Providing administrative support to the sales team,</li><li>Handling Vendor requests and issues related to orders</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Currently enrolled and pursuing a bachelor s or master s Degree</li><li>Fluent level in ( Spanish Or/And Portugues ) , English (B1)</li><li>Excellent written and oral communication skills,</li><li>Ability to work in teams and collaborate with other departments,</li></ul>

<p>Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.</p><p>As part of its growth, ARROW ECS Morocco is strengthening its teams and is looking for a sales operation associate ( Spanish / Portugues Speaker ).</p><p>What you will be doing at ARROW:</p><ul><li>Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,</li><li>Providing administrative support to the sales team,</li><li>Handling Vendor requests and issues related to orders</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Currently enrolled and pursuing a bachelor s or master s Degree</li><li>Fluent level in ( Spanish Or/And Portugues ) , English (B1)</li><li>Excellent written and oral communication skills,</li><li>Ability to work in teams and collaborate with other departments,</li></ul>

<p>We are looking for an experienced/senior back-end developer, proficient in Spring Boot, Kafka and MongoDB, devops with significant experience in the design and operation of distributed services in an Agile/DevOps environment.</p><p><b>His missions:</b></p><ul><li>Design, develop and maintain back-end microservices in Java / Spring Boot.</li><li>Implement and operate real-time messaging and streaming solutions via Kafka.</li><li>Develop and optimize MongoDB databases to manage large volumes of data.</li><li>Participate in technical and functional design phases.</li><li>Integrate quality best practices (tests, code reviews, CI/CD).</li><li>Contribute to the security and performance of applications.</li><li>Work in close collaboration with the front, DevOps and product teams.</li><li>Evolve in an Agile environment (Scrum/SAFe).</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><p><strong>Required skills:</strong></p><ul><li>5 years of experience in Java development minimum</li><li>Very good command of Java / Spring Boot.</li><li>Expertise in Kafka (streaming, messaging, high availability).</li><li>Experience in MongoDB (modeling, optimization, management of large volumes).</li><li>Solid knowledge of microservices and REST APIs integration.</li><li>Practice of CI/CD environments and Docker/Kubernetes.</li><li>Agile / Scrum Methodologies.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>• Ensure a presence on the premises and maintain the safety of people and the preservation of property.<br>• Assess appropriate actions or measures to take depending on situations, according to established guidelines.<br>• Monitor the operation of security systems and participate in their maintenance.<br>• Plan for registration formalities, organization of snacks and/or carrying out small maintenance tasks.<br>• Oversee the implementation of QHSSE instructions and rules, the security management system and their improvement.<br>• Strictly apply safety rules<br>&nbsp;</p><br><br> <br> Required profile : <p>• Be vigilant, attentive to the slightest detail, and know how to spot suspicious changes.<br>• Have basic knowledge of different alarm and surveillance equipment.<br>• Master basic first aid skills.<br>• Practice QHSSE rules and measures.<br>• Know how to anticipate situations, prevent incidents, and take appropriate measures based on the problem encountered.<br>• Be in good physical condition.<br>• Know all the instructions related to your environment.<br>• Analytical and diagnostic skills.<br>• Good communication &amp; Mastery of the French language.<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.</p><p>In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.</p><p>The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support. This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management</li><li>Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel</li><li>Experience working with DMCs and tourism suppliers</li><li>Strong ability to build and maintain supplier relationships while negotiating competitive rates and services</li><li>Experience using travel-related systems and Microsoft Office applications, including Excel</li><li>Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)</li><li>Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Lesieur Cristal</strong> stands out for a <strong>predominantly cooperative and people-focused culture</strong>, where trust, teamwork and employee well-being are core drivers of daily operations. The company promotes a close management style that emphasizes support, empowerment and collective commitment. This collaborative foundation is strengthened by a <strong>strong innovation dimension</strong>, encouraging creativity, initiative and adaptability. Competitive and organizational cultures are also present, providing a structured, performance-oriented framework that ensures efficiency and operational reliability. </p><br><br> <br> Job : <p>Reporting to the Team Leader, your responsibilities are:</p><br><br><ul><li>Ensure the smooth operation of the factory equipment. ?</li><li>Participate in repair and renovation work.?</li><li>Ensure the proper condition of maintenance tools.</li></ul><p>Job activities:</p><br><br><p><strong>1- Maintenance and upkeep:?</strong></p><br><br><ul><li>Follow the instructions of the maintenance team leader.?</li><li>Ensure the repair of malfunctioning equipment.?</li><li>Participate in renovation work.?</li><li>Monitor the condition of factory equipment and track its performance.?</li><li>Apply preventive and curative maintenance and report findings to the team leader.?</li><li>Complete daily task sheets.?</li><li>Comply with work and safety procedures.?</li></ul><p><strong>2- Quality:?</strong></p><br><br><ul><li>Apply and enforce quality procedures and information feedback.?</li><li>Ensure that proposed solutions and communicated information comply with current procedures.?</li><li>Initiate corrective actions to address deficiencies found during quality audits.?</li><li>Propose any action that will help achieve the company's quality objectives.?</li><li>Be involved in all studies aimed at achieving the objective of total quality.?</li></ul> <br> <br> Required profile : <ul><li>With a technical background, you hold a specialized technician diploma in automation and instrumentation maintenance, or electrical maintenance.</li><li>You have at least 2 years of experience in an industrial environment (Maintenance), in a similar role.</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are looking for an "Electricity Controller" profile for <strong>2 positions</strong>: one <strong>junior</strong> and one <strong>senior</strong>, with experience in the study, construction, or operation of High Voltage (HTB/HTA) networks and facilities, and good experience in team management.</p><br><br><p><strong>Main tasks:</strong></p><br><br><p>- Ensure the coordination, monitoring, and control of electricity investment projects (HTB, HTA &amp; BT). This task includes reviewing and controlling budgets, checking the quality of work, and managing public procurement;<br>- Ensure the monitoring of technical and energy performance, ensuring compliance with regulatory and contractual objectives;<br>- Ensure the monitoring of the electricity supply security in the Region.<br>&nbsp;</p><br><br><p><u>Experience in the distribution sector is a plus</u></p><br><br> <br> <br> Required profile : <p>Required training and skills:</p><br><br><ul><li>State Engineer diploma (Bac+5) in Electrical Engineering or equivalent.</li><li>More than 2 years of experience in electricity distribution or related activities, especially those involving electrical facilities.</li><li>Good knowledge of tools and software related to the field of Electricity.</li><li>Good command of project management techniques.</li></ul><p>Desired personality traits:</p><br><br><ul><li>Rigor and organizational skills,</li><li>Ability to work in a team,</li><li>Autonomy and initiative</li><li>Good communication skills, dynamism</li><li>Interpersonal and writing skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Manages kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.<br>• Assists Executive Chef with all kitchen operations and preparation.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>• Maintains purchasing, receiving and food storage standards.<br>• Ensures compliance with food handling and sanitation standards.<br>• Performs all duties of kitchen managers and employees as necessary.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with all applicable laws and regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Operates and maintains all department equipment and reports malfunctions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>Leading Kitchen Operations<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Recognizes success performance and produces desired results.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Trains employees in safety procedures.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>