Solar Power Engineer Jobs in Morocco
391 Jobs Found
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<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the safe and efficient loading and off-loading of aircrafts and trucks at the Gateway (CAS-GTW) in compliance with DHL operational procedures, safety regulations and quality standards, following the instructions of the Team Leader or Supervisor.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Ensure that all ramp and ground handling equipment is functionally tested before operations start.</li><li>Operate ramp machinery and equipment safely and responsibly.</li><li>Ensure correct handling, storage and post-operation checks of ramp equipment.</li><li>Perform loading and unloading of aircrafts, ULDs and trucks according to operational instructions.</li><li>Support operational activities where labor is required, including cleaning and housekeeping (5S).</li><li>Maintain the work area clean, tidy and safe at all times.</li><li>Report immediately any damage, defect, incident or operational error to the Team Leader or Supervisor.</li><li>Ensure full compliance with operational processes and DHL-specific safety and security regulations.</li><li>Be familiar with the work area, including the location of first aid kits and fire-fighting equipment.</li><li>Actively contribute to a safe working environment by identifying hazards and reporting near-miss events.</li></ul><strong>YOUR PROFILE :</strong><p>*Team-oriented, dedicated, responsible and able to work independently.<br>Quality-conscious with a strong safety mindset.<br>Basic knowledge of computers and relevant operational systems is an advantage.<br>Knowledge of the logistics or aviation industry is an asset.<br>Ability to speak, understand and read <strong>French</strong>.<br>Ability to speak, understand and read <strong>English</strong> is an advantage.<br>Valid driving license category <strong>B</strong>.</p><br><br><p>Training required or to be completed:<br>Introductory legal mandatory training including DG Category 8 and Security.<br>Code of Practice, Code of Conduct and Information Security Awareness.<br>CIS Welcome to My Country, My Company and My Function.<br>CIS Cross-Functional Curriculum.<br>CIS ULD Build-Up Awareness and Coy Reload/Unload.<br>Apron Safety and ISO Awareness.</p><br><br> <br> <br> <br> <br> <br><br> </div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the safe and efficient loading and off-loading of aircrafts and trucks at the Gateway (CAS-GTW) in compliance with DHL operational procedures, safety regulations and quality standards, following the instructions of the Team Leader or Supervisor.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Ensure that all ramp and ground handling equipment is functionally tested before operations start.</li><li>Operate ramp machinery and equipment safely and responsibly.</li><li>Ensure correct handling, storage and post-operation checks of ramp equipment.</li><li>Perform loading and unloading of aircrafts, ULDs and trucks according to operational instructions.</li><li>Support operational activities where labor is required, including cleaning and housekeeping (5S).</li><li>Maintain the work area clean, tidy and safe at all times.</li><li>Report immediately any damage, defect, incident or operational error to the Team Leader or Supervisor.</li><li>Ensure full compliance with operational processes and DHL-specific safety and security regulations.</li><li>Be familiar with the work area, including the location of first aid kits and fire-fighting equipment.</li><li>Actively contribute to a safe working environment by identifying hazards and reporting near-miss events.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Team-oriented, dedicated, responsible and able to work independently.<br>Quality-conscious with a strong safety mindset.<br>Basic knowledge of computers and relevant operational systems is an advantage.<br>Knowledge of the logistics or aviation industry is an asset.<br>Ability to speak, understand and read <strong>French</strong>.<br>Ability to speak, understand and read <strong>English</strong> is an advantage.<br>Valid driving license category <strong>B</strong>.</p><p Segoe UI"; font-size: 14px;">Training required or to be completed:<br>Introductory legal mandatory training including DG Category 8 and Security.<br>Code of Practice, Code of Conduct and Information Security Awareness.<br>CIS Welcome to My Country, My Company and My Function.<br>CIS Cross-Functional Curriculum.<br>CIS ULD Build-Up Awareness and Coy Reload/Unload.<br>Apron Safety and ISO Awareness.</p></div><div> </div><div> </div><div> </div><div> </div><div> </div><div></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>OUR STORY At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today. When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world. Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.</p><p>YOUR ROLE * Process Scope: Die Attach Process Glue/ Soft Solder/ Solder Paste * Responsible for providing technical support and guidance on process implementation and analysis to ensure conformance of the manufacturing process to set specifications. * Support in development of new products and ensure proper implementation of established manufacturing processes. Perform new material and machine qualification and improvement. * Identify, modify, and upgrade processes and controls to meet set quality standards, yield and meet the target milestone at optimum cost. * Supports manufacturing and Quality Programs * To lead Technical Team or group for improvements and Projects * Ensure that EHSE aspect will be considered during new product/new process introduction and Ensure New process or product conformity vs EHSE requirements</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Engineer / Master diploma</li><li>Technical Background: Strong technical knowledge of assembly processes, strategic thinking, leadership, and analytical problem solving.</li><li>The Central Process Engineer is responsible in over-all result of new product/process. (Definition, Design, detailed preparation, validation and qualification, release, industrialization). Handling multiple jobs and responsibilities, projects at the same time.</li><li>Deep fundamental knowhow on process field of competence, technical ability to perform optimization and analytical capability to perform research and problem solving (simple/complex) is vital to this job.</li><li>Degree of autonomy: High level of autonomy in the technical decision-making process is needed. Interaction with N+1, N+2, N+3 are mainly for strategic alignment or project review.</li><li>Need high scientific & technical background in Die attach</li><li>High level of communication behavior</li><li>Leadership skills to a multi-cultural teams; highly technical members that need to be all engaged and working together to improve company operations (quality, cost,yield</li><li>Knowledge with MS office/ PowerBI</li><li>Strong Knowledge in Statistical Tools and Software</li><li>English business proficiency</li><li>PMP certified, Six Sigma certified are advantage</li></ul><p></p></section>
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<p><span><strong>Inside Sales Account Executive </strong></span></p><br><p><span>Not even digitally ground-breaking products sell themselves. At Dell Technologies, we’re determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email.</span></p><br><p><span>Join us as a <strong>Sales Executive </strong>on our <strong>Inside Sales</strong> team in <strong>Casablanca</strong> to do the best work of your career and make a profound social impact.</span></p><br><p><span><strong>What you’ll achieve</strong></span></p><br><p><span>As a Sales Representative, you will be responsible for delivering a positive experience to customers who are considering the purchase of Dell Technologies products while maximizing revenue and margin generation. You will put in place sales actions to acquire new customers and retain them to improve the company’s results.</span></p><br><p><br><span><strong>You will:</strong></span></p><br><ul><li><span>Manage high volume OUTBOUND sales CALLS by telephone based on Leads and portfolio</span></li><li><span>Manage a high volume of LEADS and accounts to reach the maximum number of customers and orders </span></li><li><span>Maintain good business relationships with customers to conduct needs analysis, relay product information, and provide technical specifications and quotations</span></li><li><span>Achieve set targets by selling Dell solutions</span></li><li><span>Receive regular coaching and mentoring to ensure your success</span></li></ul><p><span><strong>Take the first step towards your dream career</strong></span><br><span>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:</span><br><span><strong>Essential Requirements</strong></span></p><br><ul><li><span>Minimum 1 year of sales experience with a master’s degree in commerce or business administration/management</span></li><li><span>Ability to articulate the value proposition of our product/service offerings</span></li><li><span>Potential to use multiple sales tools simultaneously to complete sales transactions</span></li><li><span>Ability to establish relationships with customers and partners</span></li><li><span>Ability to work under pressure to achieve quarterly targets</span></li></ul><p><span><strong>Desirable Requirements</strong></span></p><br><ul><li><span>English communication is a plus</span></li></ul><p><span><strong>Who we are</strong></span></p><br><p><span>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.</span><br><span>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</span></p><br><p><br><span>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy </span><span>here</span><span>.</span></p><br><br> </div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.</li><li>Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.</li><li>Update all shipments rejected by Customs immediately with the appropriate system status.</li><li>Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.</li><li>Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.</li><li>Perform customs inspection visits when required by customs authorities.</li><li>Ensure all required work streams are completed on time and within defined quality standards.</li><li>Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.</li><li>Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.</li><li>Hand over customs release documents and duty details to the billing team promptly.</li><li>Manage urgent and priority clearance cases and ensure timely escalation when needed.</li><li>Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.</li><li>Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.</li><li>Comply strictly with customs regulations, DHL compliance rules and security standards.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of <strong>French</strong>, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions.<br>Planning & Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines.<br>Decision Making: Makes timely, compliant and well-judged decisions, even under pressure.<br>Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards.<br>Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives.<br>Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments.<br>Self‑Management: Remains calm, focused and effective in urgent or demanding situations.</p></div>
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Company:MarshDescription:<p>Oversees and has accountability for day to day accounting processes and systems, ensuring accurate processing, recording, and reporting of financial information.Responsible for the accuracy and maintenance of financial records, including but not limited to the insured level financial records, ledger accounts, and the resultant financial statements, Reviews, approves, and may prepare supporting schedules, account reconciliations, journal entries and balance sheet analyses.</p><br><p>Delegates, reviews, approves, and on occasion, may prepare requests for ad hoc analysis of various types of financial information utilizing operational and financial analytics as appropriate for the situation.</p><br><p>Assists with the maintenance and improvement of the internal control environment including general adherence and knowledge of SOX controls, SSAE16, and external audit procedures, as applicable.Ensures daily management activities are conducted in compliance with internal and external control requirements. May ensure that Statutory Accounts are properly maintained and reconciled in accordance with Generally Accepted Accounting “Policy” procedures (GAAP).Adheres to the accounting principles and practices and regulatory environment and ensures these principles and practices are applied in the daily work.</p><br><p>Provides direct supervision, leadership, and mentoring to accounting staff.May manage managers, supervisors, and / or individual contributors.Responsible for driving the engagement and culture of the team.</p><br><p>Understands the financial strategies and plans of the business and serves as consultant to management on processes with financial implications, financial plans and business performance.</p><br><p>Leads team and possibly cross functional teams in identifying opportunities to improve operating efficiency, controls, implement new technologies, develop solutions, achieve consensus for change and drive projects through implementation.</p><br>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>
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<span>At Mindera, we believe that software is built by people, for people with high performance systems that impact users worldwide.<br> We are looking for a Cloud Engineer to join an agile, collaborative team where your voice matters as much as your code.<br> You won’t just be managing infrastructure, you’ll be a technical partner helping us build resilient systems that scale.<br> We value empathy, self-organization, and the courage to take risks.<br> If you love solving complex problems and believe that teaching others is the best way to learn, you’ll feel right at home here.<br> We’re looking for someone who loves to build, learn, and guide others.<br> You’ll be working closely with our leadership (CEO/COO) and our clients, so clear communication and a collaborative spirit are key.<br> National and international expected traveling time varies according to project/client and organizational needs: 0%-15% estimated.<br> How You’ll Contribute Build & Maintain: Own the lifecycle of our AWS cloud infrastructure, ensuring it’s secure, cost-effective, and high-performing.<br> Enable Teams: Work closely with developers and leadership (including our CEO and COO) to integrate DevOps best practices into the daily workflow.<br> Automate Everything: Use Infrastructure as Code (IaC) and CI/CD pipelines to create smooth, reliable deployment experiences.<br> Continuous Improvement: Participate in root cause analysis and observability efforts to help the whole team learn from every challenge.<br> The Things We Really Care About: Health Insurance , because health comes first Flexible working hours Open holidays , take the time you need for yourself Profit distribution for everyone Mindera Annual Trip , Sports, and sharing groups to connect and have fun!<br> Training & conferences , create your own training plan Other Good Things : Choose Laptop & Peripherals that best suit your needs Hotspot with unlimited usage , for work or Netflix ;) Remote culture: We have an office in Casablanca, but Minders work remotely from all over Morocco.<br> At the offices, we have a wide range of snacks to keep you fed and healthy and Partnerships with local businesses Culture Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment.<br> Our culture reflects our lean and self-organization attitude.<br> We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.<br> Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.<br> About Mindera At Mindera we use technology to build products we are proud of, with people we love.<br> Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera.<br> We partner with our clients, to understand their products and deliver high-performance, resilient and scalable software systems that create an impact in their users and businesses across the world.<br> You get to work with a bunch of great people, where the whole team owns the project together.<br> Our culture reflects our lean and self management attitude.<br> We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.<br> We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.<br> Check out our Blog and our Handbook!<br> Our offices are located: Casablanca, Morocco | Porto, Portugal | Aveiro, Portugal | Coimbra, Portugal | Leicester, UK | San Diego, USA | San Francisco, USA | Chennai, India | Bengaluru, India | Cluj-Napoca, Romania We’re Looking for Someone Who… Has a Growth Mindset: You are comfortable navigating Unix systems and enjoy the "detective work" of troubleshooting.<br> Values Collaboration: You believe in the power of a "politics free" environment and thrive when working toward a common goal with minimal supervision.<br> Communicates with Clarity: You are comfortable explaining technical concepts to various stakeholders in English.<br> Your Technical Toolkit: Cloud: Solid experience with AWS (Networking, Accounts, and Infrastructure).<br> Automation/IaC: Proficiency with Terraform/ Terragrunt and Ansible.<br> Containers: Hands-on with Kubernetes, Docker, and Helm Charts.<br> CI/CD: Experience setting up pipelines via GitHub Actions, G itlab, or Jenkins.<br> Observability: Familiarity with Grafana, Kibana, DataDog, or CloudWatch.<br> Scripting: Comfortable writing in Bash, Python, or Javascript/Typescript.<br> Recruitment Stages Screening - Reviewing CVs and eligibility verification.<br> 1st Call - 30 minute call to access Technical & Culture Fit with IT Recruiter.<br> Tech Interview - 2 hour call with two of our Cloud Engineers to assess your technical knowledge in depth.<br> The interview includes a theoretical section based on test-case scenarios as well as live practical exercises Cultural Interview - 1 -hour call with a Minder to assess cultural fit with Mindera and align expectations for both parties.<br> Project/Client Call - A 30 minute to 1 hour call with the client or project team to assess your technical fit for a specific project and align expectations.<br></span> </div>
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<p><span><strong>Technical Support Analyst – Oracle Hospitality OPERA Applications Support</strong></span></p><br><p><span><strong>Location: Agadir </strong></span></p><br><p><span>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces.</span></p><br><p><span><strong>Join Oracle in Agadir Bay</strong></span></p><br><p><span> Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</span></p><br><ul> <li><span>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</span></li> <li><span>Work with global teams supporting leading hotels and F&B businesses across EMEA. </span></li> <li><span>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</span></li> <li><span>Grow your career within Oracle – one of the world’s most respected technology companies.</span></li> <li><span>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</span></li></ul><p><span>At Oracle, we don’t just support our customers – we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</span></p><br><p><span><strong>Duties & Responsibilities</strong></span></p><br><ul> <li><span>Provide voice and remote support for hotel customers worldwide.</span></li> <li><span>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</span></li> <li><span>Document solutions and ensure accurate case records in ICCP tool.</span></li> <li><span>Collaborate with Oracle teams to escalate and resolve issues.</span></li> <li><span>Act as customer advocate for hotel users and escalate gaps.</span></li> <li><span>Provide technical assistance via phone, email, and remote tools.</span></li> <li><span>Assist in OPERA configuration, installation, and training when required.</span></li> <li><span>Stay updated on OPERA new releases.</span></li></ul><p><span><strong>Knowledge, Skills & Abilities – Essential</strong></span></p><br><ul> <li><span>Minimum 2 years’ IT or hospitality systems support experience.</span></li> <li><span>Experience with hotel PMS applications, ideally Oracle OPERA.</span></li> <li><span>Graduate degree in technical, hospitality, or business field.</span></li> <li><span>Understanding of hotel operations (front office, reservations, housekeeping).</span></li> <li><span>Customer service experience with direct client interaction.</span></li> <li><span>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</span></li> <li><span>Knowledge of OS (Windows, Oracle, VMware) desirable.</span></li> <li><span>SQL experience preferred.</span></li></ul><p><span><strong>Other Requirements</strong></span></p><br><ul> <li><span>Commitment to high-quality customer service.</span></li> <li><span>Excellent English & German communication</span></li> <li><span>Strong troubleshooting and problem-solving ability.</span></li> <li><span>Organizational and multitasking skills.</span></li> <li><span>Flexibility for global 24x7 shifts including weekends and holidays.</span></li> <li><span>Cross-cultural awareness.</span></li></ul><p><span><strong>Abilities</strong></span></p><br><ul> <li><span>Ability to build trust with hotel customers and Oracle colleagues.</span></li> <li><span>Independent worker and team player.</span></li> <li><span>Adaptable and able to prioritize in dynamic environments.</span></li> <li><span>Creative thinker to resolve problems and improve processes.</span></li> <li><span>Resilient under pressure with focus on service quality.</span></li></ul><p><span>**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment.</span></p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.<br>Qualifications:<br><p>Career Level - IC1</p><br> </div>
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<p><span><strong>Technical Support Analyst – Oracle Hospitality OPERA Applications Support</strong></span></p><br><p><span><strong>Location: Agadir </strong></span></p><br><p><span>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces.</span></p><br><p><span><strong>Join Oracle in Agadir Bay</strong></span></p><br><p><span> Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</span></p><br><ul> <li> <p><span>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</span></p><br></li> <li> <p><span>Work with global teams supporting leading hotels and F&B businesses across EMEA. </span></p><br></li> <li> <p><span>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</span></p><br></li> <li> <p><span>Grow your career within Oracle – one of the world’s most respected technology companies.</span></p><br></li> <li> <p><span>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</span></p><br></li></ul><p><span>At Oracle, we don’t just support our customers – we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</span></p><br><p><span><strong>Duties & Responsibilities</strong></span></p><br><ul> <li> <p><span>Provide voice and remote support for hotel customers worldwide.</span></p><br></li> <li> <p><span>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</span></p><br></li> <li> <p><span>Document solutions and ensure accurate case records in ICCP tool.</span></p><br></li> <li> <p><span>Collaborate with Oracle teams to escalate and resolve issues.</span></p><br></li> <li> <p><span>Act as customer advocate for hotel users and escalate gaps.</span></p><br></li> <li> <p><span>Provide technical assistance via phone, email, and remote tools.</span></p><br></li> <li> <p><span>Assist in OPERA configuration, installation, and training when required.</span></p><br></li> <li> <p><span>Stay updated on OPERA new releases.</span></p><br></li></ul><p><span><strong>Knowledge, Skills & Abilities – Essential</strong></span></p><br><ul> <li> <p><span>Minimum 2 years’ IT or hospitality systems support experience.</span></p><br></li> <li> <p><span>Experience with hotel PMS applications, ideally Oracle OPERA.</span></p><br></li> <li> <p><span>Graduate degree in technical, hospitality, or business field.</span></p><br></li> <li> <p><span>Understanding of hotel operations (front office, reservations, housekeeping).</span></p><br></li> <li> <p><span>Customer service experience with direct client interaction.</span></p><br></li> <li> <p><span>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</span></p><br></li> <li> <p><span>Knowledge of OS (Windows, Oracle, VMware) desirable.</span></p><br></li> <li> <p><span>SQL experience preferred.</span></p><br></li></ul><p><span><strong>Other Requirements</strong></span></p><br><ul> <li> <p><span>Commitment to high-quality customer service.</span></p><br></li> <li> <p><span>Excellent English communication; other languages desirable.</span></p><br></li> <li> <p><span>Strong troubleshooting and problem-solving ability.</span></p><br></li> <li> <p><span>Organizational and multitasking skills.</span></p><br></li> <li> <p><span>Flexibility for global 24x7 shifts including weekends and holidays.</span></p><br></li> <li> <p><span>Cross-cultural awareness.</span></p><br></li></ul><p><span><strong>Abilities</strong></span></p><br><ul> <li> <p><span>Ability to build trust with hotel customers and Oracle colleagues.</span></p><br></li> <li> <p><span>Independent worker and team player.</span></p><br></li> <li> <p><span>Adaptable and able to prioritize in dynamic environments.</span></p><br></li> <li> <p><span>Creative thinker to resolve problems and improve processes.</span></p><br></li> <li> <p><span>Resilient under pressure with focus on service quality.</span></p><br></li></ul><p><span>**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment.</span></p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.<br>Qualifications:<br><p>Career Level - IC2</p><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>BUSINESS UNIT STATEMENT </strong></p><br><p>To support our business strategy and digital transformation, AXA is setting up a new information security practice to ensure a coordinated response to the increasing threat of cybersecurity, enabling consistent decision-making across the organization.</p><br><p>Our vision of information security is to protect our stakeholders by securing our information resources, managing our cyber risks and enabling effective and efficient business strategies that are fully sponsored by executives and supported by all AXA employees.</p><br><p><strong>MISSION </strong></p><br><p>The main mission of the Security Engineer Vulnerability and threat Management is to perform scans and reports using the Qualys Guard tool.</p><br><p>You’ll be responsible of performing and scheduling compliance and vulnerability scans on AXA network activity and infrastructure and generating reports to different teams (such as server admins, network administrators in order to mitigate scanned vulnerabilities).</p><br><p> The role consists also of integrating and managing different assets in the Qualys Guard modules.</p><br><p><strong>Security Management:</strong></p><br><ul><li>Conduct vulnerability scanning and assessment functions related to various clients, environments, technologies, systems and appliances</li><li>Coordinate effectively with representatives of different Business Units and technology specialists</li><li>Integrate and manage assets in Qualys</li><li>Effectively communicate security vulnerabilities and risks to issue owners and assist in remediation efforts</li><li>Govern and enforce cybersecurity policies and vulnerability remediation deadlines</li><li>Develop and maintain executive dashboards and/or regular reports to communicate department-specific cybersecurity risks and threats</li></ul><p><strong><u>Reporting Service: </u></strong></p><br><p>• <strong>Provide a monthly/Weekly analysis of common vulnerabilities and compliance issues </strong></p><br><p><strong> • </strong><strong>Produce a periodic dashboard demonstrating remediation progress and cases’ status</strong></p><br><p><strong>QUALIFICATIONS </strong></p><br><p><strong>Education </strong></p><br><ul><li>Minimum Bac+5 in Networks and Security.</li></ul><p><strong>Certification</strong></p><br><ul><li>An information Security Certification is <strong>highly</strong> desired (CCNA R&S, CCNA Security, NSE4, PCCSA, MCSA, CEHv9/v10…or/and equivalent)</li></ul><p><strong>Work Ethics</strong></p><br><ul><li>Due to the sensitive nature of the task, the role holder must have a demonstrated high level of <strong>work ethics</strong>, <strong>secrecy and discretion</strong>. A background check will be performed.</li></ul><p><strong>Overall work experience in the field:</strong></p><br><ul><li>Global technical vision of the main security tools / environments:</li></ul><p>PKI, SIEM, SOC, authentication, IPSEC, AD security, operating system security, Windows account security</p><br><ul><li>Experience managing data security programs like Password Vaulting, Privileged Access Management (Cyber Ark)</li><li>Experience with Identity Management concepts and processes including authorization, authentication, segregation of duties</li><li>Knowledge of best practices around data security</li><li>Experience using an ITSM tool such as <strong>ServiceNow</strong></li><li>Strong fundamentals in networking protocols and troubleshooting</li><li>Knowledge of hacking techniques, cyber threats and security trends</li><li>At least 2 years’ experience in the cybersecurity industry </li></ul><p><strong>SKILLS & ABILITIES </strong></p><br><ul><li>Experience with vulnerability management tools (e.g. Kenna, Nexpose, Tenable, Qualys, etc.)</li><li>Hands-on experience with <strong>Qualys</strong>, a certification is a plus</li><li>Work on maturing vulnerability management & Compliance program services and processes</li><li>Develop and improve KPIs, metrics, and trend analysis for vulnerability management functions</li><li>Take part of the implementation and operational best practices while taking ownership of tasks and/or project workstreams</li><li><strong>PowerShell </strong>and<strong> Python </strong>scripting skills</li><li>Coding skills, such as HTML, CSS, Power Query and other languages</li><li>Analytical thinking, time management and coordination skills</li><li>Fluent English (<strong>Very important</strong>)</li></ul> </div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Support sales growth by qualifying leads and re-profiling Multichannel customers through outbound calls. The role focuses on identifying revenue opportunities, assessing customer potential and generating qualified sales opportunities while maintaining accurate customer information and delivering excellent customer service.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Contact leads assigned through the sales management system and execute the calling plan provided by management.</li><li>Qualify prospects and identify business opportunities through outbound telephone activities.</li><li>Re-profile Multichannel customers and identify potential customers eligible for rank-up opportunities.</li><li>Assess customer shipping needs and identify revenue growth potential.</li><li>Use effective communication techniques to identify decision-makers and gain access to business opportunities.</li><li>Generate qualified leads and notify the appropriate Sales Executive when development opportunities are identified.</li><li>Promote DHL products and services by demonstrating a strong understanding of customer requirements.</li><li>Maintain and update accurate customer information within DHL systems and databases.</li><li>Clean and enrich lead and customer databases with relevant information gathered during customer interactions.</li><li>Develop and maintain knowledge of DHL products, services and commercial offerings.</li><li>Collaborate closely with Sales teams to support customer acquisition and revenue growth initiatives.</li><li>Ensure compliance with DHL policies, procedures and workplace standards.</li><li>Participate in projects and additional activities assigned by management.</li><li>Achieve productivity and quality targets, including daily calling activity objectives.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">BAC +2 minimum or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">1 to 2 years of experience in Customer Service, Sales Support, Telemarketing, Business Development or a related field.</p><p Segoe UI"; font-size: 14px;">Strong telephone communication and customer engagement skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Passion for customer service and customer relationship management.</p><p Segoe UI"; font-size: 14px;">Ability to identify customer needs and uncover business opportunities.</p><p Segoe UI"; font-size: 14px;">Good knowledge of Microsoft Office tools and CRM systems is an advantage.</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL products and services is considered an asset.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Customer Orientation: Demonstrates a strong commitment to understanding and meeting customer needs.</p><p Segoe UI"; font-size: 14px;">Communication: Communicates clearly, professionally and effectively over the phone and through written correspondence.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving call activity, lead qualification and sales support objectives.</p><p Segoe UI"; font-size: 14px;">Relationship Building: Establishes positive relationships with customers and internal stakeholders.</p><p Segoe UI"; font-size: 14px;">Attention to Detail: Maintains accurate customer records and ensures high-quality data management.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales and cross-functional teams to achieve business goals.</p><p Segoe UI"; font-size: 14px;">Initiative: Proactively identifies opportunities and takes action to support business growth</p></div>
<h2 class="h5">Job description</h2>
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What you will enjoy doing
<span></span><ul>
<li>Lead and facilitate continuous improvement projects using methodologies such as Lean, Six Sigma, or other relevant frameworks.</li>
<li>Identify opportunities for improvement by analyzing existing processes, data, and feedback from stakeholders.</li>
<li>Develop and implement improvement plans, including timelines, resources, and metrics for success.</li>
<li>Train and coach team members on continuous improvement principles, tools, and techniques.</li>
<li>Facilitate cross-functional teams to drive collaborative problem-solving and process optimization.</li>
<li>Monitor and track the progress of improvement initiatives, ensuring they meet objectives and deliver measurable results.</li>
<li>Collect and analyze data to identify trends, measure performance, and demonstrate the impact of improvement efforts.</li>
<li>Develop and maintain documentation, including process maps, standard work instructions, and project reports.</li>
<li>Communicate effectively with stakeholders at all levels to provide updates on progress, challenges, and successes.</li>
<li>Foster a culture of continuous improvement by encouraging employee involvement, recognizing achievements, and promoting best practices.</li>
<li>Stay up-to-date on industry trends and best practices in continuous improvement methodologies.</li>
<li>Provide the necessary training to all employees for full implementation of Alpla ERP operations controlling tools and systems</li>
<li>Ensure data quality and ERP data base is up to date.</li>
<li>Represent the plant CI performance and achievements to the corporate</li>
</ul>
What makes you great
<span></span><ul>
<li>Bachelor's degree in industrial engineering or equivalent experience.</li>
<li>Proven experience in leading and implementing continuous improvement projects.</li>
<li>Strong knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen, VSM, FMEA, TPM, MUDA,Standard work and Visual management).</li>
<li>Excellent analytical, problem-solving, and decision-making skills.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Ability to work effectively with cross-functional teams and influence others. </li>
<li>Proficiency in data analysis and reporting tools.</li>
<li>Preferred qualifications (e.g., Lean Six Sigma Green Belt or Black Belt) are a plus.</li>
<li>Demonstrated ability to proactively identify and address challenges, adapting quickly and effectively to changing priorities and circumstances.</li>
<li>Excellent English and French communication skills.</li>
<li>Excellent knowledge of MS tools and Power BI.</li>
</ul>
What you can expect working with us
<ul>
<li><strong>Join a global market leader with a strong local presence</strong> – part of a well‑established international group serving top brands worldwide.</li>
<li><strong>Supportive, family‑oriented work culture</strong> built on respect, trust, and open communication, where every colleague matters.</li>
<li><strong>Real opportunities to learn, grow, and advance</strong> through continuous development, structured onboarding, and challenging projects.</li>
<li><strong>Fair employment practices and competitive benefits</strong> in an inclusive workplace that values diversity, integrity, and equal opportunity.</li>
<li><strong>A dynamic environment that encourages ideas and improvement</strong>, offering flexibility and meaningful work with global exposure.</li>
<li>We know that no one ticks every box from day one, and that's okay. If you're motivated to grow, learn and take on new challenges, you'll find all the support you need with us.</li>
</ul>
<br> </div>
<h2 class="h5">Job description</h2>
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<p><b>Use Your Power for Purpose</b></p><br><br><p>Everything we do is driven by an unwavering commitment to delivering safe and effective products to patients. Our quality culture, which is both science and risk-based, is flexible, innovative, and customer-oriented. You will play a crucial role in improving patients' lives by ensuring the highest standards of Good Manufacturing Practices (GMP) are met. Your work will directly contribute to the safety and efficacy of our products, making a tangible difference in the lives of patients worldwide.</p><br><br><p><b>What You Will Achieve</b></p><br><br><p>In this role, you will:</p><br><br><ul><li>Perform analytical and/or microbial testing accurately and efficiently following Good Manufacturing Practices (GMP) and Good Laboratory Practices (GLP) requirements.</li></ul><ul><li>Interpret and evaluate data in terms of accuracy, precision and potential good manufacturing Practices impact and recommend appropriate corrective actions.</li><li>Support the troubleshooting and resolution of equipment and testing issues, ensuring operational readiness.</li><li>Manage and maintain reagents, references standards and laboratory consumables inventories, ensuring they are valid and stored correctly.</li><li>Support routine data review following written procedures.</li><li>Maintain training to current standards and procedures on all assigned curriculums</li><li>Participate in Laboratory investigations and propose CAPA for the identified root cause.</li><li>Contribute to the completion of improvement projects, manage own time to meet agreed targets and develop plans for work activities on own projects within a team.</li></ul><ul><li>Manage personal time and professional development, being accountable for results.</li></ul><ul><li>Maintain data integrity and ensure compliance with company SOPs, GLP and cGMP regulations.</li></ul><ul><li>Participate in 5S team initiatives and practice good housekeeping, ensuring all safety procedures for site and QC laboratories are followed.</li></ul><br><p><b>Here Is What You Need</b> (Minimum Requirements):</p><br><br><ul><li>Bachelor's degree (Chemistry, Biology, Biotechnology or similar)</li></ul><ul><li>First experience in the pharmaceutical industry is highly appreciated</li></ul><ul><li>Knowledge of laboratory equipment, testing, and techniques</li><li>Knowledge of Good Manufacturing Practices and its application standards, processes, and policies.</li><li>Excellent organizational skills and strong ability to multi-task across various projects and activities</li><li>Strong written and verbal communication skills (French and English)</li><li>High level of attention to detail</li><li>Self-motivated and able to work in minimal direction</li><li>Broad experience with Microsoft Office products</li></ul><br><p><b>Bonus Points If You Have </b>(Preferred Requirements):</p><br><br><ul><li>Ability to manage multiple priorities and meet deadlines.</li><li>Ability to work independently and as part of a team</li><li>Excellent interpersonal skills and the ability to communicate effectively with colleagues at all levels</li><li>Adaptability and willingness to learn new techniques and procedures</li></ul><ul><li>Experience using common AI tools, including generative technologies such as Microsoft Copilot, to support problem solving and enhance productivity.</li></ul><br><p>Work Location Assignment: On Site</p><br><br><p><b>Worker Type: </b>CDD 6 months</p><br><br> <br>Work Location Assignment: On Premise<br><br><p><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><br><br><br><br><p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on <span><u>Pfizer Careers</u></span>.</p><br><br>&#xa;Quality Assurance and Control<br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>Technical Support Senior Technician - English & French Speaker </strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for the Middle East, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions. </p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in English & French </li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Overall objective</strong></p>
<p>The overall objective of this technical assistance is to strengthen the capacities of the High Commission for Planning to conduct in-depth and specific studies aimed at understanding and analyzing the dimensions of equality in Morocco. This includes assessing gender inequalities from various angles such as territorial, demographic, economic, and social perspectives, in order to contribute to better-informed and more effective public policies in favor of gender equality.</p>
<p><strong>Specific objective(s)</strong></p>
<ul>
<li><strong>SO1:</strong> Analyze and map gender inequalities in Morocco using 2014 and 2024 census data</li>
<li><strong>SO2:</strong> Analyze structural transformation through a gender-sensitive approach</li>
<li><strong>SO3:</strong> Assess impact of demographic change and gender inequality on pension systems</li>
<li><strong>SO4:</strong> Analyze women's contribution to agricultural growth using CGE modeling</li>
<li><strong>SO5:</strong> Profile women entrepreneurs in the informal economy</li>
<li><strong>SO6:</strong> Analyze NEET youth (especially women)</li>
<li><strong>SO7:</strong> Improve the automated gender data system</li>
<li><strong>SO8:</strong> Strengthen dissemination and use of gender study results</li>
</ul>
<p><strong>Expertise</strong></p>
<p>The technical assistance team will be composed of a team of category I and II experts. These various experts will collectively be responsible for responding to the objectives and results to be achieved in these terms of reference.</p>
<p>The contractor is responsible for the recruitment and mobilization of experts.</p>
<p>The minimum requirements covered by the entire expert team are detailed below:</p>
<p>All team members must have the following skills and experience and respect</p>
<p>the following conditions:</p>
<ul>
<li>Minimum level of education: university studies completed of at least 3 years, attested by a diploma. In his absence, an equivalence of professional experience of 5 years is required.</li>
<li>Experience in facilitating and moderating workshops and trainings,</li>
<li>Good communication and representation skills in both technical and non-technical audiences,</li>
<li>Excellent analytical, synthesis and strategic reporting skills.</li>
<li>Mastery of the conceptual framework of the Sustainable Development Goals (SDGs), in particular SDG 5 (gender equality) and SDG 8 (decent work and economic growth).</li>
<li>Very good command of the French language (spoken and written) CEFR - Level C1</li>
<li>Knowledge of the Arabic language and/or Darija (CEFR - Level B2 or higher) will be considered an advantage.</li>
<li>Experience in institutional or collaborative contexts with public administrations or applied research organizations (strong asset).</li>
</ul>
<p><strong><em>Expert or team of experts 1 in connection with deliverable 1: CAT II: Expert in Gender Inequalities and Territorial Analysis Cartography and Public Policies</em></strong></p>
<p>The minimum requirements covered by the entire expert team or expert for the completion of SO1 are detailed below:</p>
<p><em>Required Qualifications and Competencies:</em></p>
<ul>
<li>Higher education degree in statistics, demography, development economics, economic geography or related disciplines, proficiency in statistical processing and analysis tools</li>
<li>Excellent understanding of gender inequality issues and how they relate</li>
<li>with territorial dynamics.</li>
<li>Strong methodological design skills (development of analytical frameworks,</li>
<li>definition of indicators, structuring of comparative analyses).</li>
</ul>
<p><em>Specific professional experience:</em></p>
<ul>
<li>Proven expertise (minimum 6 years) in the analysis of socio-economic inequalities, including gender inequalities.</li>
<li>Proven experience in the development of methodological frameworks and the construction of gender-specific indicators adapted to fine territorial analyses (municipalities, circles, provinces).</li>
<li>Proven experience (minimum 5 years) in the exploitation, processing and analysis of data from large-scale censuses and/or surveys, including harmonization and temporal comparison exercises (e.g. RGPH 2PHONE_NUMBER).</li>
<li>Expertise in spatial analysis and mapping of territorial inequalities (production of thematic maps, territorial typologies, identification of priority areas).</li>
<li>Experience in formulating operational recommendations in support of public policies and territorial planning.</li>
<li>Experience in institutional contexts or with public administrations (strong asset).</li>
<li>Experience in developing dashboards and visualization tools is desired</li>
<li>(ideally interactive).</li>
</ul>
<p><em>Language and technical skills:</em></p>
<ul>
<li>Advanced proficiency in statistical processing and analysis tools (R, STATA or equivalent).</li>
<li>Proficiency in spatial analysis tools and geographic information systems (GIS)</li>
<li>(ArcGIS, QGIS, or equivalent).</li>
<li>Good command of data visualization and dashboard development tools (Power BI, Tableau or equivalent) is desired.</li>
<li>Ability to manage, document and harmonize complex and large databases.</li>
</ul>
<p><strong><em>Expert 2 in connection with deliverable 2: CAT II: MEGC Economist Sectoral Dynamics and Gender Integration</em></strong></p>
<p><em>Required Qualifications and Competencies :</em></p>
<ul>
<li>Higher education diploma in economics, econometrics, statistics, economics of economics</li>
<li>development or related disciplines.</li>
<li>Excellent understanding of the challenges of structural transformation, growth</li>
<li>and sector analysis.</li>
<li>Good knowledge of gender inequality issues and their integration into the</li>
<li>economic analyses.</li>
</ul>
<p><em>Specific professional experience :</em></p>
<ul>
<li>Proven expertise (minimum 6 years) in structural analysis and sectoral dynamics</li>
<li>with the integration of the gender dimension.</li>
<li>Proven experience (minimum 6 years) in the exploitation and analysis of macroeconomic and microeconomic data.</li><li><br></li></ul><ul>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum level of education: university studies completed of at least 3 years, attested by a diploma. In his absence, an equivalence of professional experience of 5 years is required.</p>
<p>Experience in facilitating and moderating workshops and trainings,</p>
<p>Good communication and representation skills in both technical and non-technical audiences,</p>
<p>Excellent analytical, synthesis and strategic reporting skills.</p>
<p>Mastery of the conceptual framework of the Sustainable Development Goals (SDGs), in particular SDG 5 (gender equality) and SDG 8 (decent work and economic growth).</p>
<p>Very good command of the French language (spoken and written) CEFR - Level C1</p>
<p>Knowledge of the Arabic language and/or Darija (CEFR - Level B2 or higher) will be considered an advantage.</p>
<p>Experience in institutional or collaborative contexts with public administrations or applied research organizations (strong asset).</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Position:</b>Inside Sales Representative II<br><b>Job Description:</b><p>Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.</p><br><br><br><p>A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.</p><br><br><br><p>As an Inside Sales Representative, you will be selling Arrow’s line card of passive, electromechanical, and connector products, and be the daily contact for customers and suppliers.</p><br><br><br><p><b>What You’ll Be Doing: </b></p><br><br><p> • Managing the overall account relationship by providing strategic service and support to the assigned customer base. Maximize margins, gain market share, and drive value-added solution selling.</p><br><br><p>• Working with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems. <br>• Functioning as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. <br>• Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. <br>• Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of the competitive landscape in the market and the ability to make sales decisions based on that information. <br>• Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs.<br>• Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions. <br>• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify the customer of all/any price increases.</p><br><br><p>•<i>This position is a 60/40 split. The salary posted is base pay only (on target OTE will be 95k+).</i></p><br><br><p><br><b>What We Are Looking For:</b></p><br><br><p>• 4-5 years’ experience in electronics distribution; experience in passive electronic component sales strongly preferred (Power Supplies, Cable assemblies, Thermal, Connectors, Magnetics, Capacitors/Resistors<br>• Systems savvy, ability to adapt quickly. Proficiency in MS Office Suite, advanced Excel skills (VLookup, Macros, etc.) a plus<br>• Ability to build influential relationships<br>• The ability to work collaboratively with internal and external resources to generate results<br>• Strong communication, negotiating, and organization skills<br>• Strong customer service and sales skills.</p><br><br><br><p><b>Work Arrangement:</b> <i>If located in Denver, this position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home. If located elsewhere, you will be fully remote and must be able to travel to an Arrow office location as requested by Arrow leadership.</i></p><br><br><br><p><b><span>What’s In It For You:</span></b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</p><br><br><ul><li><p>Medical, Dental, Vision Insurance</p><br><br></li><li><p>401k, With Matching Contributions</p><br><br></li><li><p>Short-Term/Long-Term Disability Insurance</p><br><br></li><li><p>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</p><br><br></li><li><p>Paid Time Off (including sick, holiday, vacation, etc.)</p><br><br></li><li><p>Tuition Reimbursement</p><br><br></li><li><p>Growth Opportunities</p><br><br></li><li><p>And more!</p><br><br></li></ul><br><p>#LI-KO1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$23.58 - $28.82<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CO-Denver, Colorado (Panorama Arrow Building)<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. </span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Support sales growth by qualifying leads and re-profiling Multichannel customers through outbound calls. The role focuses on identifying revenue opportunities, assessing customer potential and generating qualified sales opportunities while maintaining accurate customer information and delivering excellent customer service.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Contact leads assigned through the sales management system and execute the calling plan provided by management.</li><li>Qualify prospects and identify business opportunities through outbound telephone activities.</li><li>Re-profile Multichannel customers and identify potential customers eligible for rank-up opportunities.</li><li>Assess customer shipping needs and identify revenue growth potential.</li><li>Use effective communication techniques to identify decision-makers and gain access to business opportunities.</li><li>Generate qualified leads and notify the appropriate Sales Executive when development opportunities are identified.</li><li>Promote DHL products and services by demonstrating a strong understanding of customer requirements.</li><li>Maintain and update accurate customer information within DHL systems and databases.</li><li>Clean and enrich lead and customer databases with relevant information gathered during customer interactions.</li><li>Develop and maintain knowledge of DHL products, services and commercial offerings.</li><li>Collaborate closely with Sales teams to support customer acquisition and revenue growth initiatives.</li><li>Ensure compliance with DHL policies, procedures and workplace standards.</li><li>Participate in projects and additional activities assigned by management.</li><li>Achieve productivity and quality targets, including daily calling activity objectives.</li></ul><strong>YOUR PROFILE :</strong><p>BAC +2 minimum or equivalent qualification.</p><br><br><p>1 to 2 years of experience in Customer Service, Sales Support, Telemarketing, Business Development or a related field.</p><br><br><p>Strong telephone communication and customer engagement skills.</p><br><br><p>Good command of <strong>French</strong>, spoken and written.</p><br><br><p>Passion for customer service and customer relationship management.</p><br><br><p>Ability to identify customer needs and uncover business opportunities.</p><br><br><p>Good knowledge of Microsoft Office tools and CRM systems is an advantage.</p><br><br><p>Knowledge of DHL products and services is considered an asset.</p><br><br><p><strong>Competencies:</strong></p><br><br><p>Customer Orientation: Demonstrates a strong commitment to understanding and meeting customer needs.</p><br><br><p>Communication: Communicates clearly, professionally and effectively over the phone and through written correspondence.</p><br><br><p>Results Orientation: Focuses on achieving call activity, lead qualification and sales support objectives.</p><br><br><p>Relationship Building: Establishes positive relationships with customers and internal stakeholders.</p><br><br><p>Attention to Detail: Maintains accurate customer records and ensures high-quality data management.</p><br><br><p>Teamwork: Collaborates effectively with Sales and cross-functional teams to achieve business goals.</p><br><br><p>Initiative: Proactively identifies opportunities and takes action to support business growth</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><strong>YOUR PROFILE :</strong><p>Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><br><br><p><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning & Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p><br><br><br> </div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning & Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.</li><li>Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.</li><li>Update all shipments rejected by Customs immediately with the appropriate system status.</li><li>Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.</li><li>Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.</li><li>Perform customs inspection visits when required by customs authorities.</li><li>Ensure all required work streams are completed on time and within defined quality standards.</li><li>Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.</li><li>Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.</li><li>Hand over customs release documents and duty details to the billing team promptly.</li><li>Manage urgent and priority clearance cases and ensure timely escalation when needed.</li><li>Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.</li><li>Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.</li><li>Comply strictly with customs regulations, DHL compliance rules and security standards.</li></ul><strong>YOUR PROFILE :</strong><p>*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of <strong>French</strong>, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills.</p><br><br><p><strong>Competencies:</strong><br>Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions.<br>Planning & Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines.<br>Decision Making: Makes timely, compliant and well-judged decisions, even under pressure.<br>Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards.<br>Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives.<br>Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments.<br>Self‑Management: Remains calm, focused and effective in urgent or demanding situations.</p><br><br><br> </div>