UI developer Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage a portfolio of renewal opportunities following the 120-day renewal cadence. Collaborate with partners to ensure they have full visibility of renewal timelines and requirements. Identify risks early (churn signals, budget issues, dissatisfaction) and escalate appropriately. Deliver excellent customer service by providing timely, accurate, and professional communication to end users. Assist partners with quotes, pricing details, product clarification, and renewal documentation. Support partners in presenting the renewal value and overcoming objections. Achieve quarterly and annual renewal rate targets. Proactively drive conversations around upsells, multi-year deals, or product expansion when applicable. Maintain accurate renewal forecasting and pipeline hygiene. Update CRM tools (e.g., Salesforce) daily to reflect opportunity status, interactions, risks, and next steps. Resolve issues related to pricing, product clarification, SLA concerns, or billing questions. Execute renewal, win-back, and retention campaigns as instructed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in Inside Sales, Customer Success, or Customer Service in the tech/SaaS/IT industry.</li><li>Strong communication skills and the ability to articulate value clearly to both partners and end users.</li><li>Ability to work in a fast-paced, partner-led sales environment.</li><li>Fluency in English and Spanish</li><li>Organized, proactive, and able to manage a large renewal pipeline.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure first-level technical support for English-speaking users, guaranteeing the rapid resolution of common incidents and contributing to the satisfaction of internal and external clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>User support: Reception and processing of requests via phone, email, or ticketing tool, in English.</li><li>Incident diagnosis: Identify and qualify technical problems (hardware, software, network).</li><li>N1 Resolution: Apply standard procedures to resolve simple incidents.</li><li>N2/N3 Escalation: Transfer complex incidents to higher levels.</li><li>Ticket tracking: Ensure the tracking and closure of requests within the allotted deadlines.</li><li>Documentation: Update the knowledge base and write simplified procedures in English.</li><li>User training: Raise awareness of IT best practices (security, tool usage).</li></ul><p></p></section>

<p><strong>Job Summary</strong> Assistant Manager Revenue &amp; Sales is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.</p><p><strong>Key Responsibilities</strong></p><p><strong>Revenue &amp; Inventory Management</strong></p><ul><li>Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability.</li><li>Maintain accurate and up-to-date reservation system information at all times.</li><li>Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels.</li><li>Execute sales and revenue strategies within reservation and sales systems.</li><li>Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner.</li></ul><p><strong>Reporting &amp; Forecasting</strong></p><ul><li>Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue.</li><li>Assist the Director of Revenue with weekly and monthly forecasting activities.</li><li>Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings.</li></ul><p><strong>Reservations &amp; Customer Service</strong></p><ul><li>Process all reservation requests, modifications, and cancellations accurately and efficiently.</li><li>Drive customer loyalty by delivering service excellence throughout every guest interaction.</li><li>Accommodate, document, and follow up on special guest requests.</li><li>Answer guest inquiries regarding room types, rates, hotel facilities, and services.</li><li>Apply effective upselling and sales techniques to maximize revenue opportunities.</li><li>Input, access, and manage data accurately within the reservation system.</li><li>Ensure correct reservation coding, rate application, and room type designation.</li></ul><p><strong>Sales</strong></p><ul><li>Process all reservation requests, modifications, and cancellations accurately and efficiently.</li><li>Drive customer loyalty by delivering service excellence throughout every guest interaction.</li><li>Accommodate, document, and follow up on special guest requests.</li><li>Answer guest inquiries regarding room types, rates, hotel facilities, and services.</li><li>Apply effective upselling and sales techniques to maximize revenue opportunities.</li><li>Input, access, and manage data accurately within the reservation system.</li><li>Ensure correct reservation coding, rate application, and room type designation.</li></ul><p><strong>Training &amp; Collaboration</strong></p><ul><li>Provide regular reservations system and process training for Front Office associates.</li><li>Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives.</li><li>Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications &amp; Skills Required</strong></p><ul><li>Proven experience in Front Office and/or Reservations within a hotel environment.</li><li>Strong sales and revenue optimization skills.</li><li>High level of attention to detail and accuracy.</li><li>Advanced knowledge of Opera PMS.</li><li>Excellent communication and customer service skills.</li><li>Strong analytical and reporting skills</li></ul><p><strong>Preferred</strong></p><ul><li>Experience working with Marsha and Empower Reservations systems.</li><li>Experience with the One Yield RMS (or similar, if no Marriott experience)</li><li>Basic knowledge of MarRFP or similar platforms (e.g., Lanyon).</li><li>Familiarity with One Source and CVENT.</li><li>Previous exposure to revenue management or distribution environments.</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Results-driven with a strong commercial mindset.</li><li>Organized, proactive, and able to manage multiple priorities.</li><li>Team player with the ability to collaborate across departments.</li><li>Guest-focused with a passion for service excellence.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMARY </b>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p> <strong>Expected Deliverables:</strong></p><br><br><p> - Analyze and document the integration needs of Mobile 4G/5G services expressed by business units and BUs within a client's IT ecosystem.<br> - Create a backlog of business functionalities to be integrated with a client, breaking them down into associated Services and Resources.<br> - Work with OINIS, network, mobile, and security engineering teams and IT teams to define the data models for future digital Mobile Core services.<br> - Define the specifications for service exposure APIs.<br> - Design the IT processes for automation and complete lifecycle management of services.<br> - Create UML diagrams describing the interactions between the different IT actors and components in the service chain.<br> - Model orchestration processes and work on their description in BPMN with development teams for integration into BPM engines.<br> - Participate in the planning, definition, and design of end-to-end orchestration solutions, including PI Planning days planned for this purpose.<br> - Document the defined architectures in a constant flow and keep the department's documentation repository up-to-date.<br> - Ensure that the proposed solutions allow for feeding a continuous delivery pipeline and that they are operational.<br> - Ensure the conformity of the defined architecture with the recommendations of the Urbanism department and make proposals for evolving these recommendations if necessary.</p><br><br> <br> <br> Required profile : <p> <strong>Profile:</strong></p><br><br><p> Engineering degree or equivalent in computer science, telecommunications, or a related field.</p><br><br><p> <strong>Experience:</strong></p><br><br><p> - 6 years of experience in IT as a Functional Architect or Business Analyst.<br> - Proven experience in the field of 4G/5G mobile core networks for operators.</p><br><br><p> <strong>Technical Skills:</strong></p><br><br><p> - Mastery of the fundamentals of operator, enterprise, and mobile networks.<br> - Good understanding of the components that make up an operator's mobile core.<br> - Good understanding of services offered by a mobile core: voice, data, messaging, IoT, etc.<br> - Good understanding of SDN/NFV technologies.<br> - Good understanding of the operation of private and public Cloud infrastructures.<br> - Understanding of 3GPP mobile concepts and standards.<br> - Proficiency in IT Telco frameworks is appreciated: TMForum ODA, TAM, eTOM, MEF, etc.<br> - Experience with Observability and Monitoring is highly appreciated.<br> - Solid experience in defining data models and designing Rest APIs.<br> - Proficiency in tools and standards used for IT architecture modeling: UML Diagrams, UML Sequence Diagrams, BPMN, DMN, etc.<br> - Experience working in an Agile environment and with tools like Jira, Confluence, etc.<br> - Ability to read, write, and conduct exchanges in English.<br> - Teamwork and collaboration skills.<br> - Open-mindedness and creativity.<br> - Proactivity and autonomy.<br> - Ability to work in an international context with different cultures.<br> - Good communication skills.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>As part of this role, your main responsibilities will be:</p><br><br><p><strong>A. Design &amp; Technical Definition</strong></p><br><br><ul><li>Define the <strong>3D interfaces, volumes, and architectures</strong> of mechanical systems.</li><li>Write <strong>technical specifications</strong> for supplier requests.</li><li>Validate the <strong>2D/3D data and interface drawings</strong> provided by subcontractors.</li></ul><p><strong>B. Validation &amp; Finalization</strong></p><br><br><ul><li><strong>Finalize the 3D model</strong> (integrating supplier contributions).</li><li>Check for <strong>lack of interference</strong> and correct geometric conflicts.</li><li>Validate <strong>points raised in technical reviews</strong> and close corrective actions.</li><li><strong>Finalize the definition file</strong> (2D drawings, DMA, PLM) for transmission to manufacturing.</li><li><p><strong>C. Manufacturing Preparation</strong></p><br><br></li><li>Validate the <strong>installation and detail drawings</strong> for production.</li><li>Ensure all <strong>designs are compatible</strong> with manufacturing processes.</li><li><p><strong>D. Support &amp; Problem Solving</strong></p><br><br></li><li><strong>Support the Methods teams</strong> during assembly/prototyping phases.</li><li><strong>Report technical problems</strong> and propose <strong>corrective solutions</strong>.</li><li>Participate in <strong>follow-up meetings</strong> with project teams and suppliers.</li></ul> <br> Required profile : <p><strong>Education:</strong> Engineering degree or equivalent in mechanical engineering, industrial design, or aeronautics.</p><br><br><p><strong>Experience:</strong> 3 to 5 years in mechanical design (rail/industrial sector is a plus).</p><br><br><p><strong>Skills:</strong></p><br><br><p><strong>Technical Skills</strong></p><br><br><p>Proficiency in CATIA V5/V6 (or EHI), creating complex models.</p><br><br><p>Use of DMA, PLM, and DOORS for traceability and requirements.</p><br><br><p>Knowledge of rail/aeronautic standards (e.g., EN 45545, NF F00-100).</p><br><br><p>Understanding of manufacturing processes and assembly constraints.</p><br><br><p>Experience working with Methods, Quality, and Suppliers.</p><br><br><p><strong>Soft Skills</strong></p><br><br><ul><li>Technical leadership</li><li>Rigor and analytical thinking</li><li>Cross-functional communication</li><li>Autonomy and solution-oriented</li></ul><p><strong>Languages</strong></p><br><br><ul><li>Fluent French</li><li>Technical English</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Shared Services Center Manager, your role is to contribute to decision-making through data reports and analyses. As a Junior BI Analyst, you will be responsible for the design and development of BI or digital solutions using appropriate tools and technologies for end users. You will be responsible for the various phases, from requirements gathering and writing functional and technical specifications to delivery, monitoring, and support. Your main responsibilities will include: Data Analysis: Data Collection and Management: Identifying, collecting, and consolidating data from various sources. Ensuring data quality and integrity to guarantee accurate and reliable analyses. Identifying data anomalies to ensure optimal data sources for analysis. Report Creation and Reporting: Design and develop business intelligence (BI) solutions using appropriate tools and technologies to make them usable by end users. Ensure the updating and maintenance of reports and reporting. Continuous Improvement: Monitor technological and methodological developments in the field of business intelligence. Propose and implement continuous improvements to processes, tools, and practices to optimize the effectiveness and relevance of BI solutions. Strategic Monitoring: Track market trends and best practices in business intelligence. Identify opportunities for innovation and development to improve business performance through data analysis. Project Management: Take full responsibility for digital transformation and BI projects, from planning and execution to monitoring and closure, ensuring adherence to deadlines, budgets, and objectives. Collaborating with internal and external stakeholders to understand needs. Identifying project requirements, objectives, and constraints. Training and support: Creating various content materials (user guides, processes, etc.) using PowerPoint, SharePoint, or other formats. Providing user support and training on new reports and applications. Providing technical support to teams regarding the use of BI tools and digital applications. Maintenance within the defined scope.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Freshly graduated or with up to 2 years of experience, you have a higher education degree and have already held a similar position. Rigor, dynamism, and strong interpersonal skills are qualities that perfectly describe you. You are proficient in the following tools: Power BI, its languages, and external tools; SQL databases. Proficiency in the following tools is a plus: Power Apps, Power Automate, Excel, SharePoint</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the General Management, your main mission is to manage, lead, and coordinate civil engineering subcontractors while respecting costs, deadlines, and quality processes in line with expected requirements.<br><strong><u>Your missions are as follows:</u></strong></p><br><br><ul><li>Develop the specifications for the works;</li><li>Develop contracts with the works companies;</li><li>Ensure interface management with engaged works companies;</li><li>Develop operational and organizational procedures for carrying out the works;</li><li>Monitor the realization and execution of the works;</li><li>Coordinate and develop the annual works program;</li><li>Manage budgets.</li></ul> <br> Required profile : <p>With an <strong>engineering degree in civil engineering - a graduate of a major school like EHTP, EMI</strong>, you have <strong>successful experience in an engineering firm or a construction company.</strong><br><strong><u>You also have the following skills:</u></strong></p><br><br><ul><li>Knowledge of budget assessment for works;</li><li>Mastery of budget, deadline, and quality management for works;</li><li>Good interpersonal skills;</li><li>Proficiency in computer tools.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Palo Alto Technical Pre-Sales Engineer<br><br><b>Job Description:</b><p><b>Enterprise Computing Solutions (ECS) is a global scale IT distributor guiding innovation across the channel. </b></p><br><br><br><p>We help vendors and IT providers grow by providing deep technical expertise, innovative, real-world solutions and digital platforms. For more information, please visit our website: https://www.arrow.com/globalecs/ma/services/</p><br><br><br><p>We are looking for the next <b>Palo Alto Technical Pre-Sales Engineer</b> to join our team in Morocco. This position will have to:</p><br><br><ul><li><span>Palo Alto products promotion.</span></li><li><span>Support the sales organization in technical aspects.</span></li><li><span>Responsible for working with</span><span>Vendor, &nbsp;B</span><span>usiness partners and</span><span>E</span><span>nd users.</span></li><li><span>Identify opportunities based on</span><span>B</span><span>usiness partner and</span><span>En</span><span>d user requirements.</span></li><li><b><span>Technical:</span></b><ul><li><span>Support Business Partners and End Users with product knowledge and technical expertise, solution selection, Proof of Concept, configuration, sizing and service recommendations based on End User requirements.</span></li><li><span>Design, create and optimize security solution architectures and system configurations.</span></li><li><span>Conduct technical workshops, enablement sessions, product demonstrations and hands-on training for Business Partners, End Users.</span></li><li><span>Support Business Partners throughout Proof of Concept and Proof of Value activities, from solution design and deployment to testing and final technical validation.</span></li><li><span>Assist the sales organization in preparing technical proposals, responding to RFPs/RFIs and presenting recommended solutions to customers.</span></li><li><span>Keep up to date with new products, cybersecurity technologies and industry trends, while maintaining the required vendor certifications.</span></li><li><span>Educate internal sales teams and Business Partners on products, solutions, competitive positioning and security best practices.</span></li></ul></li><li><b><span>Sales:</span></b><ul><li><span>Quote to order process: provide quotes, technical support, data sheets, placing purchase orders.</span></li><li><span>Active collaboration in the business unit achievements and KPIs.</span></li><li><span>Coordinate with internal and external teams to ensure customer and vendor satisfaction.</span></li></ul></li><li><b><span>Education:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></b><ul><li><span>Engineer/5-year degree and 3-5 years of related experience.</span></li></ul></li><li><b><span>Experience:&nbsp; &nbsp;&nbsp;&nbsp;</span></b><ul><li><span>Strong knowledge of cybersecurity technologies, including Endpoint Security, EDR, XDR, NDR, Email Security, Data Loss Prevention (DLP), Identity Security, IAM, Zero Trust and Cloud Security.</span></li><li><span>Experience with Routing, Switching, VPN, Network Security, SD-WAN, Wireless Networking, Public and Private Cloud, IPS/IDS, SIEM, SOAR, ZTNA, WAF, CASB, SASE, Secure Web Gateway (SWG) and Next-Generation Firewalls (NGFW).</span></li><li><span>Knowledge of cloud-native security technologies, including CNAPP, CSPM, CWPP and cloud workload protection.</span></li><li><span>Experience in solution sizing, security architecture design, Proof of Concept execution, troubleshooting, technical demonstrations and customer presentations.</span></li><li><span>Familiarity with virtualization technologies, Windows and Linux environments, as well as public cloud platforms such as Microsoft Azure, AWS and Google Cloud Platform, is a plus.</span></li><li><span>Fluent in English and French.</span></li></ul></li></ul><p><b>ABOUT US</b></p><br><br><p>Arrow’s enterprise computing solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.</p><br><br><p>Find out more about us in this video: https://www.youtube.com/watch?v=n5Za_pHRbzI</p><br><br><br><p>#LI-HL1</p><br><br><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Damman)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</p><p>Title and Summary</p><p>Manager, Implementation</p><p>Overview</p><p>In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. Are you motivated to be a part of driving a world beyond cash? Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? Are you able to cope with a fast changing and ambiguous environment?</p><p>Role</p><p>Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution. Assess and document customer needs and according implementation impacts on customers and MasterCard s core and non-core processing systems and platforms. Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. Handle multiple customer processing implementation projects in parallel</p><p>Corporate Security Responsibility</p><p>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li>Abide by Mastercard s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>All About You</p><p>Experience in Information Technology system knowledge, with good understanding of network technology, applications, and project management Strong knowledge of payment transaction processing and industry business knowledge Good understanding of MasterCard s payment processing systems, formats and associated customer host interface testing services and principles Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands Ability to interact well with the customer Good verbal and written communication skills Self starter with a desire to learn independently Ability to work in a matrixed organizations and cross functional teams Ability to manage change in a technical work environment Ability to understand theory /principles with business impact and apply this understanding to the work environment Ability to provide training and overview of the functions within CIS and to customers Fluent in English is required Fluent in French and Arabic is an asset</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>Join a dynamic company in the <strong>IT</strong> sector and contribute to our success as a <strong>Bilingual French &amp; English Speaking Advanced Helpdesk Technician</strong>. The adventure will take place in the heart of <strong>Casablanca</strong>. Your role will be essential in resolving technical incidents and maintaining user satisfaction.</p><br><br><p>The main goal is to provide reactive and effective first-level technical support, ensuring the resolution of problems encountered by users within deadlines and according to company quality standards. You will be a key contact point for technical assistance, actively participating in the continuous improvement of IT services.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Manage calls and technical support requests from users in French and English.</li><li>Diagnose and resolve hardware and software incidents.</li><li>Install, configure, and maintain computer equipment and software.</li><li>Document interventions and solutions provided in a knowledge base.</li><li>Escalate complex problems to specialized teams when necessary.</li><li>Participate in user training on tools and best practices.</li><li>Stay updated on technology to propose improvements.<br></li></ul> <br> <br> Required profile : <p>A <strong>Bac +2</strong> level of education (equivalent to a 2-year associate's degree) is required for this position.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> in a similar role is sought. Experience in call centers or IT professions will be a major asset.</p><br><br><p>The ideal candidate has strong technical expertise, particularly in:</p><br><br><ul><li>Mastery of <strong>diagnosing and resolving</strong> IT incidents.</li><li>Excellent <strong>oral and written communication</strong> skills in French and English.</li><li>Knowledge of operating systems (Windows, macOS) and office environments.</li><li>Skills in ticket management and use of support tools.</li><li>Ability to work under pressure and manage priorities.</li><li>Team spirit and developed customer service skills.</li></ul><p>If you recognize yourself in this description and are ready to take on this stimulating challenge, don't hesitate!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the IT Department, the main tasks of a Change Management Officer are:<br>- Collect all user feedback (by email or via the GLPI tool) into tracking files for each interface or module ;<br>- Ensure the regular updating, reliability, and traceability of these tracking files ;<br>- Identify users facing difficulties and offer targeted support adapted to their needs ;<br>- Detect recurring misunderstandings and functional blocks to analyze their causes ;<br>- Suggest corrective actions and ways to improve interfaces in line with business needs ;<br>- Write regular summary reports on user feedback, identified malfunctions, and suggested improvements during change periods ;<br>- Collaborate closely with development teams and IT stakeholders to monitor, qualify, and prioritize feedback ;<br>- Ensure that user documentation (user guides, educational materials, and tutorial videos) is available, updated, and distributed after each IT system evolution or change.<br>&nbsp;</p><br><br> <br> Required profile : <p>- Hold a minimum Bac+3 degree in IT ;<br>- Have at least one year of professional experience in a similar role.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute un Proxy Product Owner Senior !</span></b><br></p><br><p><span>Dans le cadre d'un projet stratégique, nous recherchons un </span><b><span>Proxy Product Owner Senior</span></b><span> pour accompagner le développement et l'évolution d'applications métier Ã&nbsp; fort impact dans les domaines du </span><b><span>Retail, de l'E-commerce et de la Logistique</span></b><span>.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Piloter le Product Backlog : rédaction des User Stories, définition des critères d'acceptation, priorisation et animation des cérémonies Agile (Refinement, Sprint Planning, Reviews).</span><br></p><br><p><span>Recueillir, challenger et formaliser les besoins métiers en garantissant la cohérence fonctionnelle et la maîtrise du périmètre.</span><br></p><br><p><span>Suivre les développements, coordonner les recettes fonctionnelles et les mises en production, tout en assurant une communication fluide avec les parties prenantes.</span><br></p><br><p><span>Ãtre la voix des utilisateurs en organisant des tests terrain, en analysant les retours et en contribuant Ã&nbsp; l'amélioration continue des applications.</span><br></p><br><p><span>Définir et suivre les KPIs produit, analyser les usages et les indicateurs de performance afin d'orienter la roadmap produit.</span><br></p><br><p><span>Participer aux comités produit et préparer les supports de présentation destinés aux instances de décision.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Expérience confirmée en tant que </span><b><span>Product Owner</span></b><span>, </span><b><span>Proxy Product Owner</span></b><span> ou </span><b><span>Business Analyst Agile</span></b><span>.</span><br></p><br><p><span>Excellente maîtrise des méthodes </span><b><span>Agile (Scrum / Kanban)</span></b><span> et de la gestion de backlog.</span><br></p><br><p><span>Solide expérience dans la rédaction de </span><b><span>User Stories</span></b><span>, critères d'acceptation et spécifications fonctionnelles.</span><br></p><br><p><span>Forte culture </span><b><span>Data</span></b><span> : suivi des KPIs, analyse de dashboards, funnels de conversion et pilotage par les indicateurs.</span><br></p><br><p><span>Bonne connaissance des environnements </span><b><span>Retail, E-commerce, Supply Chain ou Logistique</span></b><span>.</span><br></p><br><p><span>Excellentes capacités de communication, de synthèse et d'animation d'ateliers.</span><br></p><br><p><b><span>Un plus :</span></b><span> connaissances des APIs REST, React / React Native, SQL, Jira, Notion et Figma.</span><br></p><br><br> </div>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide voice and remote support for hotel customers worldwide.</p> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> <p>Document solutions and ensure accurate case records in ICCP tool.</p> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> <p>Act as customer advocate for hotel users and escalate gaps.</p> <p>Provide technical assistance via phone, email, and remote tools.</p> <p>Assist in OPERA configuration, installation, and training when required.</p> <p>Stay updated on OPERA new releases.</p> <p><strong>Knowledge, Skills &amp; Abilities Essential</strong></p> <ul> <li>Minimum 2 years IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English communication; other languages desirable.</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul> <p><strong>Abilities</strong></p> <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li> </ul> <p><strong>Note:</strong> This role requires weekend support and shift work in a 24x7 global hospitality environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p> <p>Commitment to high-quality customer service.</p> <p>Excellent English communication; other languages desirable.</p> <p>Strong troubleshooting and problem-solving ability.</p> <p>Organizational and multitasking skills.</p> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> <p>Cross-cultural awareness.</p> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> <p>Independent worker and team player.</p> <p>Adaptable and able to prioritize in dynamic environments.</p> <p>Creative thinker to resolve problems and improve processes.</p> <p>Resilient under pressure with focus on service quality.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related Work Experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory Experience:</strong> At least 1 year of supervisory experience.</p> <p><strong>License or Certification:</strong> None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>YOUR ROLE</strong></p> <p>The mission of the Transport Planning Management Supervisor is to lead and coordinate transportation and logistics operations for aerospace sector clients, ensuring operational performance, customer satisfaction, compliance with safety and quality standards, and effective management of the transport planning team and associated resources.</p> <p><strong>WHAT ARE YOU GOING TO DO?</strong></p> <p><strong>1. Operational Management &amp; Customer Interface</strong></p> <ul> <li>Supervise the collection and formalization of customers transportation requirements.</li> <li>Oversee the processing of transportation requests from customers, ensuring feasibility, cost-effectiveness, and compliance with service level agreements.</li> <li>Manage and supervise the execution of customers transportation schedules, guaranteeing on time performance and proactive issue resolution.</li> <li>Lead the implementation and proper use of the client s TMS (Transport Management System), ensuring data quality and adoption by the team.</li> <li>Monitor invoicing processes, coordinate document handover, and follow up on payment collection in collaboration with finance and relevant stakeholders.</li> <li>Ensure regular and transparent communication with internal and external customers on the status and performance of their operations.</li> <li>Oversee the handling of customer complaints, drive root cause analysis (8D, etc.), and ensure implementation and follow up of corrective and preventive actions.</li> <li>Consolidate and validate monthly operational and performance reports (KPIs, dashboards, analysis).</li> <li>Prepare, lead, and animate monthly steering committees and the quarterly COPIL (Logistics &amp; Customs) with the client and internal stakeholders.</li> <li>Develop, validate, and regularly update SOPs and working instructions, ensuring they are communicated and applied by the team.</li> <li>Manage the client s trailer fleet at an operational level, coordinating with internal and external stakeholders to optimize utilization, availability, and costs.</li> <li>Support the sales and business development teams for the aerospace sector by providing operational expertise, costings, and feasibility assessments.</li> </ul> <p><strong>2. Team Leadership &amp; People Management</strong></p> <ul> <li>Manage, coordinate, and support the transport planning team on a daily basis (workload allocation, priority setting, back up plans).</li> <li>Set clear goals and performance indicators for the team, monitor results, and conduct regular performance reviews.</li> <li>Coach and develop team members through feedback, training, and skills development plans.</li> <li>Ensure proper onboarding and continuous training of new and existing team members on processes, tools (including TMS), and customer requirements.</li> <li>Encourage a culture of collaboration, continuous improvement, and customer focus within the team.</li> <li>Manage scheduling, leave planning, and resource adjustments to ensure operational coverage and continuity.</li> </ul> <p><strong>3. Safety, Quality &amp; Compliance</strong></p> <ul> <li>Ensure the application and enforcement of the company s quality, safety, security, and hygiene standards within your perimeter.</li> <li>Proactively identify and escalate any risk situation to your manager and relevant departments; lead implementation of mitigation actions in your area.</li> <li>Guarantee the health, safety, and working conditions of all stakeholders within your scope of responsibility.</li> <li>Ensure that all group standards and local regulations related to safety, well being at work, and transport activities are understood, applied, and monitored.</li> <li>Promote best practices and continuous improvement in safety and quality, leveraging tools such as 8D, audits, and internal reviews.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Bac +5 (Master s degree) in transportation and logistics, international trade, supply chain, or a related field.</p> <ul> <li>Initial experience in a similar supervisory or team leader position within the transportation and logistics sector, or in the aerospace or automotive industry.</li> <li>Solid knowledge of national and international road freight transport.</li> <li>Proficiency in regulations related to international trade between Morocco and Europe.</li> <li>Knowledge of the specific requirements and constraints for transporting aerospace goods (security, packaging, lead times, documentation, etc.).</li> <li>Familiarity with transport management software (TMS) and tracking systems; experience leading TMS implementation or optimization is a plus.</li> <li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).</li> <li>Fluency in French and English, both written and spoken.</li> <li>Knowledge and practical use of quality tools (8D, root cause analysis, action plans).</li> <li>Excellent planning, organizational, and time management skills, with a strong focus on meeting deadlines and service levels.</li> <li>Strong customer relationship skills, with the ability to build trust, ensure responsiveness, and uphold contractual and operational commitments.</li> <li>Strong analytical and critical thinking skills, capable of drawing conclusions from data and proposing robust solutions.</li> <li>Ability to write clear, structured reports and presentations for internal and external stakeholders.</li> <li>Proven ability to lead meetings, deliver presentations, and speak confidently in front of clients and management.</li> <li>Ability to maintain a positive, solution oriented attitude and remain effective in a complex, fast moving environment.</li> <li>Confirmed experience in team management (coordination, coaching, performance monitoring).</li> </ul><p></p></section>

<p>Choosing Capgemini means choosing a company where you can shape your career according to your aspirations. With the support and inspiration of a community of experts worldwide, you can rewrite your future. Join us to redefine the limits of what is possible, help unlock the value of technology for the largest organizations, and participate in building a more sustainable and inclusive world.</p><p>About the position</p><p>As part of the development of our ServiceNow projects, we are looking for a certified ServiceNow Developer (CSA) to strengthen our teams and work on high-value-added projects within complex and evolving environments.</p><p>Your mission</p><ul><li>Participate in the development and configuration of ServiceNow solutions.</li><li>Gather and analyze users' functional needs.</li><li>Carry out developments, configurations, and tests of functionalities.</li><li>Ensure the corrective and evolutive maintenance of the platform.</li><li>Participate in the integration of ServiceNow with other IS tools.</li><li>Assist users and contribute to incident resolution.</li><li>Write technical and functional documentation.</li><li>Collaborate with project teams in an Agile environment.</li></ul><p>Your profile</p><ul><li>Graduate of a Bac+5 in IT or equivalent.</li><li>Minimum 2 years of experience in development and/or consulting on the ServiceNow platform.</li><li>Solid experience in the design, development, and customization of ServiceNow solutions.</li><li>CSA (Certified System Administrator) certification required.</li><li>Functional and technical expertise on at least one ServiceNow module (ITSM, ITOM, HRSD, CSM, SPM, etc.).</li><li>Good command of IT processes, ITIL best practices, and IT service management.</li><li>Experience with Agile methodologies (Scrum) and/or V-Cycle.</li><li>Ability to analyze business needs, propose appropriate solutions, and ensure their implementation.</li><li>Excellent communication, analytical, synthesis, and client relationship skills.</li><li>Proficiency in French and English, both written and oral.</li></ul><p>A few reasons to join us</p><ul><li>Quality of work life: Possibility of teleworking in Morocco as well as internationally and autonomy in organizing your daily life, hybrid missions according to your preferences.</li><li>Continuous learning: access to dedicated training and certifications for your technology, personalized support, and a structured integration path.</li><li>Varied and high-impact projects: work with major clients in diversified sectors with stimulating business and technological challenges.</li><li>Expertise ecosystem: benefit from personalized technical support and active integration into our business communities.</li></ul><p>Our commitments and priorities</p><p>The Capgemini Group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and mobilizes to reduce its environmental impact on all its sites and with its clients.</p><p>Capgemini is a global, responsible, and multicultural leader, bringing together nearly 300,000 people in over 50 countries. With 55 years of experience, we are a strategic partner for companies in transforming their activities by leveraging the full power of technology and innovation in constantly evolving fields such as cloud, data, Artificial Intelligence, connectivity, software, digital engineering, or platforms.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduate of a Bac+5 in IT or equivalent.</li><li>Minimum 2 years of experience in development and/or consulting on the ServiceNow platform.</li><li>Solid experience in the design, development, and customization of ServiceNow solutions.</li><li>CSA (Certified System Administrator) certification required.</li><li>Functional and technical expertise on at least one ServiceNow module (ITSM, ITOM, HRSD, CSM, SPM, etc.).</li><li>Good command of IT processes, ITIL best practices, and IT service management.</li><li>Experience with Agile methodologies (Scrum) and/or V-Cycle.</li><li>Ability to analyze business needs, propose appropriate solutions, and ensure their implementation.</li><li>Excellent communication, analytical, synthesis, and client relationship skills.</li><li>Proficiency in French and English, both written and oral.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Additional Information: <br>This hotel is owned and operated by an independent franchisee, <br>STE Le Palais Paysan SARL<br>.<br>The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.<br>Job Summary<br>Assistant Manager – Revenue &amp; Sales<br>is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.<br>Key Responsibilities<br>Revenue &amp; Inventory Management<br>Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability. <br>Maintain accurate and up-to-date reservation system information at all times. <br>Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels. <br>Execute sales and revenue strategies within reservation and sales systems. <br>Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner. <br>Reporting &amp; Forecasting Support <br>Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue. <br>Assist the Director of Revenue with weekly and monthly forecasting activities. <br>Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings. <br>Reservations &amp; Customer Service<br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Sales <br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Training &amp; Collaboration<br>Provide regular reservations system and process training for Front Office associates. <br>Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives. <br>Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets. <br>Qualifications &amp; Skills<br>Required<br>Proven experience in Front Office and/or Reservations within a hotel environment. <br>Strong sales and revenue optimization skills. <br>High level of attention to detail and accuracy. <br>Advanced knowledge of Opera PMS. <br>Excellent communication and customer service skills. <br>Strong analytical and reporting skills <br>Preferred<br>Experience working with Marsha and Empower Reservations systems. <br>Experience with the One Yield RMS (or similar, if no Marriott experience) <br>Basic knowledge of MarRFP or similar platforms (e.g., Lanyon). <br>Familiarity with One Source and CVENT. <br>Previous exposure to revenue management or distribution environments. <br>Personal Attributes<br>Results-driven with a strong commercial mindset. <br>Organized, proactive, and able to manage multiple priorities. <br>Team player with the ability to collaborate across departments. <br>Guest-focused with a passion for service excellence. <br>This company is an equal opportunity employer.<br>frnch1<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>