CS Cart Jobs in Morocco
3209 Jobs Found
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Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
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<br> Job : <p>Join a dynamic company in the <strong>IT</strong> sector and contribute to our success as a <strong>Bilingual French & English Speaking Advanced Helpdesk Technician</strong>. The adventure will take place in the heart of <strong>Casablanca</strong>. Your role will be essential in resolving technical incidents and maintaining user satisfaction.</p><br><br><p>The main goal is to provide reactive and effective first-level technical support, ensuring the resolution of problems encountered by users within deadlines and according to company quality standards. You will be a key contact point for technical assistance, actively participating in the continuous improvement of IT services.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Manage calls and technical support requests from users in French and English.</li><li>Diagnose and resolve hardware and software incidents.</li><li>Install, configure, and maintain computer equipment and software.</li><li>Document interventions and solutions provided in a knowledge base.</li><li>Escalate complex problems to specialized teams when necessary.</li><li>Participate in user training on tools and best practices.</li><li>Stay updated on technology to propose improvements.<br></li></ul> <br> <br> Required profile : <p>A <strong>Bac +2</strong> level of education (equivalent to a 2-year associate's degree) is required for this position.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> in a similar role is sought. Experience in call centers or IT professions will be a major asset.</p><br><br><p>The ideal candidate has strong technical expertise, particularly in:</p><br><br><ul><li>Mastery of <strong>diagnosing and resolving</strong> IT incidents.</li><li>Excellent <strong>oral and written communication</strong> skills in French and English.</li><li>Knowledge of operating systems (Windows, macOS) and office environments.</li><li>Skills in ticket management and use of support tools.</li><li>Ability to work under pressure and manage priorities.</li><li>Team spirit and developed customer service skills.</li></ul><p>If you recognize yourself in this description and are ready to take on this stimulating challenge, don't hesitate!</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <ul><li><strong>Overall responsibility for L2 technical support</strong>: Management of critical incidents, problems, and changes.</li><li><strong>Change management</strong>: Steering change processes, validation, and monitoring their execution.</li><li><strong>Audits and recommendations</strong>: Conducting client audits and proposing best practices.</li><li><strong>Technical documentation</strong>: Writing and reviewing operational procedures (SOPs), update reports, and change summaries.</li><li><strong>Major incident management</strong>: Handling high-severity tickets, including service requests and service restoration.</li><li><strong>Client relations</strong>: Understanding client needs and conducting proof-of-concepts (POCs) or demonstrations for new solutions.</li><li><strong>Business support</strong>: Assisting internal teams based on organizational needs.</li></ul> <br> Required profile : <ul><li><p><strong><em>L2 Technical Support Engineer</em></strong><em> to strengthen its team dedicated to managing Microsoft 365 and Azure infrastructures.</em></p><br><br></li><li><p>1 to 3 years of practical experience in L2 technical support: an asset (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert).</p><br><br></li><li><strong><em>Active Directory</em></strong><em>: Management of objects and groups, GPOs.</em></li><li><strong><em>Azure</em></strong><em>: AD FS, Azure AD Connect, Azure MFA.</em></li><li><strong><em>Microsoft 365</em></strong><em>: Exchange Server, SharePoint, MS Teams.</em></li><li><strong><em>Hybrid environments</em></strong><em>: Exchange and Office 365.</em></li><li><strong><em>PowerShell</em></strong><em>: Scripting and automation.</em></li><li><strong><em>Network</em></strong><em>: Basic to intermediate knowledge.</em></li><li><strong><em>Security</em></strong><em>: Intermediate security best practices.</em></li></ul> <br><br> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases & other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>
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<p><span><b><b>Job Description:</b></b></span></p><br><br><p><b><b>Context:</b></b></p><br><br><br><p><span>The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department. </span></p><br><br><p><span>He/she is responsible to </span>follow and manage the resolution of customer incidents<span> and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers.</span></p><br><br><br><p><span>He/she reports to the Project / Care Manager .</span></p><br><br><br><p><b>Functions:</b></p><br><br><p><span>The Field Support Engineer handles the following tasks:</span></p><br><br><ul><li><p><span>Managing customer requests</span></p><br><br></li><li><p><span>Providing technical support</span></p><br><br></li><li><p><span>Providing telephone or remote assistance</span></p><br><br></li><li><p><span>Investigating incidents and problems reported by customers</span></p><br><br></li><li><p><span>Troubleshooting of complex telecommunication systems</span></p><br><br></li><li><p><span>Verifying corrections provided by R& D</span></p><br><br></li><li><p><span>Participating in the technical preparation of roll out or upgrade operations</span></p><br><br></li><li><p><span>Supporting the resolutions proposed</span></p><br><br></li></ul><br><p><b><b>Our expectations for you:</b></b></p><br><br><ul><li><p><span>Degree in Engineering with experience in Telecommunications Systems and/or Information</span></p><br><br></li><li><p><span>Technology or equivalent background</span></p><br><br></li><li><p><span>Knowledge of telecom systems and equipment</span></p><br><br></li><li><p><span>Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware,</span></p><br><br></li><li><p><span>Active Directory, and Information Security is advantageous</span></p><br><br></li><li><p><span>Readiness to travel on a need basis</span></p><br><br></li><li><p><span>Good problem-solving capability, ability to handle changing and often tense contexts</span></p><br><br></li><li><p><span>Communication skills, interpersonal as well as in writing and reporting</span></p><br><br></li><li><p><span>Good English and French languages skills are mandatory</span></p><br><br></li><li><p><span>Team spirit</span></p><br><br></li></ul><br><p><b>Competencies and experience in following areas are seen as a plus:</b></p><br><br><ul><li><p><span>Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution</span></p><br><br></li><li><p><span>RedHat linux including Virtualization and Containerization</span></p><br><br></li><li><p><span>MS Windows</span></p><br><br></li><li><p><span>IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF)</span></p><br><br></li><li><p><span>Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability)</span></p><br><br></li><li><p><span>System integration and on-site interventions</span></p><br><br></li><li><p><span>Familiarity with agile methodology and test automation (Robot Framework, Python)</span></p><br><br></li><li><p><span>Radio and terminal platform competence</span></p><br><br></li><li><p><span>Applications and databases</span></p><br><br></li><li><p><span>Open source management</span></p><br><br></li><li><p><span>Airbus Tetra knowledge</span></p><br><br></li><li><p><span>Experience in Help Desk work</span></p><br><br></li></ul><br><p><b><b>Profile:</b></b></p><br><br><ul><li><p><span>Strong internal and external interpersonal skills</span></p><br><br></li><li><p><span>Mobility (travel frequently, world-wide)</span></p><br><br></li><li><p><span>Able to handle changing and often tense contexts</span></p><br><br></li><li><p><span>Availability</span></p><br><br></li><li><p><span>Methodical</span></p><br><br></li><li><p><span>Autonomous</span></p><br><br></li><li><p><span>Close attention to detail</span></p><br><br></li></ul><br><p><b><b>Languages:</b></b></p><br><br><ul><li><p><span>English and French required</span></p><br><br></li></ul><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Defence and Space Maroc<br><p><b>Employment Type:</b></p><br><br>Permanent<p>-------</p><br><br><br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Job Family:</b></p><br><br>Customer Eng.&Technical Support&Services <JF-CS-PS><br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br><p><span>At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</span></p><br><br><br> </div>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <p>• Assemble/configure a PC, install peripherals and software.<br>• Assemble components of a standard and/or specific configuration<br>• Ensure maintenance of the infrastructure (hardware/software/networks) and the user environment.<br>• Perform necessary updates (hardware and software).<br>• Clean equipment and replace consumables.<br>• Provide remote support (hardware/software/networks) to the user.<br>• Determine the cause of the problem and recommend the appropriate action.<br>• Configure basic network device functionalities (switch, router, WIFI access points, proxy...), and peer-to-peer and centralized network services.<br>• Assist users with technical problems (hardware, software, network).<br>• Install, configure, and update workstations, software, and peripherals.<br>• Diagnose and resolve IT incidents.<br> </p><br><br> <br> Required profile : <p>• Bachelor's degree in IT / Information Systems or equivalent training.<br>• Computer proficiency: Word, Excel, Access.<br>• Windows Server administration (all versions), MCSE certification.<br>• Very good knowledge of the IT environment, hardware/software, and networks.<br>• Listening and communication skills, analytical and proactive mindset.</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Foundever</strong> is defined by a culture strongly driven by <strong>innovation</strong>, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a <strong>collaborative</strong> culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A <strong>competitive</strong> dimension reinforces performance expectations and results orientation, while a more moderate <strong>organizational</strong> component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
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<br> Job : <p>In this role, you will be responsible for:<br>• Answering customer calls;<br>• Listening to and diagnosing their needs to provide the appropriate solution;<br>• Applying defined processes and mastering the use of tools;<br>• Reporting any information that helps identify a malfunction or improve a procedure;<br>• Contributing to the smooth running of the service;<br>• Ensuring that qualitative and quantitative objectives set by management are met.</p><br><br> <br> Required profile : <p>• Educated with a Baccalaureate or higher;<br>• A good level of French (both spoken and written);<br>• A sense of listening and service;<br>• Good knowledge of computer tools;<br>• Punctual, committed, and regular.</p><br><br><p>Social benefits and more:</p><br><br><p>• CDI contract from the first day of training;<br>• Training paid at 100%;<br>• Attractive social benefits (Health Insurance, Social Club... );<br>• Transport provided for both arrival and departure.<br>Like all positions in our company, this position is open to people with reduced mobility.</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensure first-level technical support for English-speaking users, guaranteeing the rapid resolution of common incidents and contributing to the satisfaction of internal and external clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>User support: Reception and processing of requests via phone, email, or ticketing tool, in English.</li><li>Incident diagnosis: Identify and qualify technical problems (hardware, software, network).</li><li>N1 Resolution: Apply standard procedures to resolve simple incidents.</li><li>N2/N3 Escalation: Transfer complex incidents to higher levels.</li><li>Ticket tracking: Ensure the tracking and closure of requests within the allotted deadlines.</li><li>Documentation: Update the knowledge base and write simplified procedures in English.</li><li>User training: Raise awareness of IT best practices (security, tool usage).</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Local + Permanent Contract Your Role: The IT Technician is responsible for installing and connecting the company's IT and telephone equipment. In addition to installation (cabling, connecting devices to each other and to external networks, configuring network equipment), the network and telecom technician maintains the system, ensures its proper functioning, advises users, performs regular tests, anticipates potential incidents, and intervenes in case of breakdowns. Training users on basic IT tools such as GLPI is also required. As an IT Technician, your responsibilities will include the following*: Managing work tools: Office 365, GLPI, user account management, and antivirus software; Replacing and managing consumables; Network maintenance and troubleshooting as needed; Maintenance and deployment of workstations; Monitoring external service providers as needed (preventive/corrective maintenance); Managing the IT infrastructure (PCs, printers, video surveillance) and software; Providing technical support for workstations at different sites and/or remotely; Performing all tasks within the scope of your duties or as requested by your supervisor. *This list is not exhaustive. Required Skills and Knowledge: A Bachelor's degree (or equivalent) specializing in Administration/IT is required. 1 to 3 years of experience in a similar role is required; experience in industry is preferred. Proficiency in various IT tools and software is essential. Having knowledge of networking (TCP/IP, OSI) Having good knowledge of Microsoft technologies (Windows server, workstation, Active Directory) Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions well and to thrive in this position.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Be a graduate with a Bac+3 specialisation in administration / IT.</font></font></li><li><font dir="auto" ><font dir="auto" >1-3 years of experience in a similar position; industry experience will be required.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastering computer tools and various software.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of networking (TCP/IP, OSI)</font></font></li><li><font dir="auto" ><font dir="auto" >Have a good knowledge of Microsoft technologies (Windows server, workstation, Active Directory)</font></font></li><li><font dir="auto" ><font dir="auto" >Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions successfully and to thrive in this position.</font></font></li></ul><p></p></section>
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<br> Company culture : <p><strong>Foundever</strong> is defined by a culture strongly driven by <strong>innovation</strong>, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a <strong>collaborative</strong> culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A <strong>competitive</strong> dimension reinforces performance expectations and results orientation, while a more moderate <strong>organizational</strong> component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
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<br> Job : <p>Foundever Group is hiring for its Casanearshore site customer advisors who will be responsible for providing technical assistance to customers experiencing difficulties, with the goal of customer loyalty and satisfaction by offering a complete and reliable answer to their needs.</p><br><br><p>In this context, you will be responsible for:<br>• Answering customer calls;<br>• Listening to and diagnosing their needs in order to provide them with the appropriate solution;<br>• Applying defined processes and mastering the use of tools;<br>• Reporting any information that helps identify a malfunction or improve a procedure;<br>• Contributing to the smooth running of the service;<br>• Ensuring that qualitative and quantitative objectives set by management are met.</p><br><br> <br> <br> Required profile : <p>* Profile Sought:</p><br><br><p>• Educated to Baccalaureate level or higher;<br>• A good level of French (spoken and written);<br>• Listening and service-oriented;<br>• Good computer skills;<br>• Diligent, involved, punctual.</p><br><br><p><br>* Social benefits and others:</p><br><br><p>• Permanent contract (CDI) from the first day of training;<br>• Training paid at 100%;<br>• Attractive social benefits (Health Insurance, Social Club, etc.);<br>• Transport provided for both arrival and departure.</p><br><br><p>Like all positions in our company, this position is open to people with reduced mobility.</p><br><br><p>* Working hours:</p><br><br><p>08:00 - 22:00</p><br><br> <br><br> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of technical issues reported by customers and triage them as needed; Analyze and resolve customer inquiries containing technical issues or feedback; Follow procedures for proper escalation to relevant internal teams and key stakeholders; Maintain accurate records of failures, maintenance activities, and bugs; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure compliance with the company’s Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; Hands-on experience with Windows and Linux operating systems; Tech-savvy with hands-on experience in hardware troubleshooting; Solid understanding of hardware and software interactions; Experience working with logs and performing data analysis; Strong troubleshooting and problem-solving abilities; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with UAV/UAS systems; Hands-on experience with network-related architecture and cloud-based systems; Experience with and understanding of firewalls and port configuration.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Contract type: Local + Permanent Your role: The IT Technician is responsible for installing and connecting the company's IT and telephone equipment. In addition to installation (cabling, connecting devices to each other and to external networks, configuring network equipment), the network and telecom technician maintains the system, ensures its proper functioning, advises users, performs regular tests, anticipates potential incidents, and intervenes in case of breakdowns. Training users on basic IT tools such as GLPI is also required. As an IT Technician, your responsibilities will include*: Managing work tools: Office 365, GLPI, user account management, and antivirus software; Replacing and managing consumables; Network maintenance and troubleshooting as needed; Maintaining and deploying workstations; Monitoring external service providers as needed for preventative/corrective maintenance; Managing the IT infrastructure (PCs, printers, video surveillance) and software; Providing technical support for workstations at various sites and/or remotely; Performing all tasks within the scope of your duties or as requested by your supervisor. *This list is not exhaustive. Required Skills and Knowledge: A Bachelor's degree (or equivalent) in Administration/IT is required. 1-3 years of experience in a similar role is required; experience in the industrial sector is preferred. Proficiency in various IT tools and software is essential. Having knowledge of networking (TCP/IP, OSI) and good knowledge of Microsoft technologies (Windows server, workstation, Active Directory) is essential. Your interpersonal skills, curiosity, ability to be proactive and innovative will allow you to successfully carry out your duties and thrive in this role.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Candidates should hold a Bachelor's degree (or equivalent) specializing in Administration/IT. They should have 1 to 3 years of experience in a similar role; industry experience is preferred. Proficiency in various IT tools and software is essential. Knowledge of networking (TCP/IP, OSI) and a good understanding of Microsoft technologies (Windows Server, workstations, Active Directory) are required. Your interpersonal skills, curiosity, proactive approach, and innovative mindset will enable you to successfully fulfill your responsibilities and thrive in this position.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manage and maintain the IT infrastructure, including servers, networks, and storage systems. Monitor system performance and troubleshoot issues to minimize downtime. Implement and maintain IT security measures to protect company data and assets. Develop and implement IT operational procedures and documentation. Collaborate with cross-functional teams to optimize IT service delivery. Manage cloud computing environments and ensure proper resource allocation. Implement automation solutions to improve efficiency and reduce manual tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>1 year of experience in IT operations, preferably in an enterprise environment.</li><li>Solid knowledge of IT infrastructure management and network administration.</li><li>Proficiency in system monitoring, troubleshooting, and performance optimization.</li><li>Experience with cloud computing platforms such as AWS or Azure.</li><li>Strong understanding of IT security best practices and their implementation.</li></ul><p></p></section>
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Company culture : <p><strong>Econocom Morocco</strong> operates within a culture primarily focused on <strong>collaboration</strong>, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a <strong>competitive dimension</strong>, supporting ambition, performance and results orientation. It is also grounded in a structured <strong>organizational culture</strong> ensuring process rigor and reliability, while integrating an <strong>innovation component</strong> that promotes adaptability and initiative.
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<br> Job : <p><strong>Your main tasks as a Service Desk Technician:</strong></p><br><br><ul><li>Resolve the client's technical incidents;</li><li>Handle user requests (Calls + E-mails);</li><li>Maintain communication between different support levels;</li><li>Contribute to the continuous improvement of the service and respect contractual commitments and the group's security rules.</li></ul> <br> <br> Required profile : <p><b>Training and Experience: </b></p><br><br><ul><li>Education level: Bac+2/3 in IT / Networks;</li><li>Professional experience level: experience in a similar role is highly desirable.</li></ul><p><strong>Behavioral Skills:</strong></p><br><br><ul><li>Customer & Service Orientation, Autonomy & ability to manage stress.</li></ul><p><strong>Technical Skills:</strong></p><br><br><ul><li>General skills in customer relationship management;</li><li>Ability to detect, process, and resolve Level 1 technical incidents;</li><li>Good command of Windows 8 & 10, MS Office Suite, and Outlook;</li></ul><p><strong>Location: Technopolis (SalaAlJadida) </strong></p><br><br> <br><br> </div>
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<span></span><p><b>Join Yazaki. Connect to the future. </b></p><br> <p><b>Country</b>: Morocco (MA) <br>
<b>City</b>: Tangier<br>
<b>Worksite / Location</b>: Tanger Plant </p><br> <p><b>Job Function</b>: CFO_IT <br>
<b>Job Discipline</b>: <br>
<b>Job Family</b>: Infrastructure</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a IT Technician L2 in our plant in [[location]].</p><br>
<p><strong><span>Qualifications:</span></strong></p><br>
<ul>
<li>Bac +2 / Bac +3 diploma in IT, Computer Networks, Systems Administration, or equivalent.</li>
<li>Minimum 2 years of experience in IT support, network support, or industrial IT environment.</li>
<li>Good knowledge of networking basics: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching.</li>
<li>Experience with network equipment such as switches, routers, access points, and firewalls.</li>
<li>Good troubleshooting skills for network, connectivity, hardware, and software incidents.</li>
<li>Experience with Windows operating systems, Microsoft Office, and basic endpoint support.</li>
<li>Basic knowledge of Active Directory, user accounts, permissions, and group policies.</li>
<li>Experience supporting printers, scanners, thin clients, laptops, desktops, and shop floor devices.</li>
<li>Ability to perform preventive maintenance and monitor IT infrastructure.</li>
<li>Basic understanding of cybersecurity rules, access control, and IT security best practices.</li>
<li>Ability to document technical actions, update network diagrams, and follow IT procedures.</li>
<li>Experience using ticketing tools such as ServiceNow or similar ITSM platforms is a plus.</li>
<li>Good communication skills in French and English.</li>
<li>Ability to work under pressure and respond quickly to production-impacting issues.</li>
<li>Team spirit, autonomy, discipline, and strong sense of responsibility.</li>
<li>Previous experience in an automotive or manufacturing environment is a strong plus.</li>
<li>
<p><strong><span>Key Responsibilities:</span></strong></p><br>
<ul>
<li>Provide first and second-level IT support to users across all departments.</li>
<li>Install, configure, maintain, and troubleshoot IT equipment such as desktops, laptops, printers, scanners, and peripherals.</li>
<li>Support hardware, software, network, and application-related incidents.</li>
<li>Manage and resolve IT support tickets within SLA deadlines, escalating issues when required.</li>
<li>Ensure quick first-response support for production-impacting incidents.</li>
<li>Monitor the status of IT systems, computers, printers, and network equipment.</li>
<li>Support network connectivity troubleshooting: LAN, Wi-Fi, IP configuration, DNS, DHCP, and VLAN-related issues.</li>
<li>Ensure compliance with Yazaki IT standards, security rules, and plant procedures.</li>
<li>Coordinate with internal IT teams, vendors, and other departments for issue resolution.</li>
<li>Support shop floor IT devices and ensure minimum downtime for production areas.</li>
<li>Participate in preventive maintenance and continuous improvement of IT services.</li>
</ul>
</li>
</ul><p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job. </p><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for an assistant to support our Chief Information Security Officer (CISO) in his various tasks.</font></font></p> <p><font dir="auto" ><font dir="auto" >The ideal candidate will be organized, rigorous, and have a good understanding of IT security issues.</font></font></p> <p> <strong>Missions :</strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Note-taking:</font></font></strong><font dir="auto" ><font dir="auto" > Assist the CISO during meetings, conferences and interviews by taking accurate and complete notes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Support:</font></font></strong><font dir="auto" ><font dir="auto" > Assist the CISO in their daily tasks, by providing logistical and administrative support.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Monitoring of actions:</font></font></strong><font dir="auto" ><font dir="auto" > Ensure the proper execution of actions decided by the CISO, making sure that deadlines and quality standards are respected.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation:</font></font></strong><font dir="auto" ><font dir="auto" > Prepare, manage and archive documents related to information systems security.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Coordination:</font></font></strong><font dir="auto" ><font dir="auto" > Collaborate with internal and external teams for the implementation of security policies.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Reports:</font></font></strong><font dir="auto" ><font dir="auto" > Write regular reports on the progress of security projects, security incidents and corrective actions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Awareness:</font></font></strong><font dir="auto" ><font dir="auto" > Participate in raising awareness and training employees on best practices in IT security.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Monitoring:</font></font></strong><font dir="auto" ><font dir="auto" > Ensuring technological and regulatory monitoring in matters of information systems security.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education:</font></font></strong><font dir="auto" ><font dir="auto" > Bac+2/3 in computer science, information systems security, or equivalent.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience:</font></font></strong><font dir="auto" ><font dir="auto" > Previous experience in a similar role is an asset.</font></font></li> <li> <strong>Comp tences :</strong> <ul> <li><font dir="auto" ><font dir="auto" >Proficiency in office software (Word, Excel, PowerPoint).</font></font></li> <li><font dir="auto" ><font dir="auto" >Basic knowledge of computer security principles.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent written and oral communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization and rigor.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work independently and as part of a team.</font></font></li></ul></li></ul></div><p></p></section>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Support the successful delivery of IT programs and digital initiatives by providing project coordination, technical support, reporting and stakeholder management. The role contributes to the development, deployment and monitoring of IT solutions while ensuring effective communication, governance and compliance across Morocco & Tunisia operations.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Support the coordination and deployment of IT programs and projects across the business. </li><li>Assist in the design and development of applications that support business requirements.</li><li>Support client systems integration with the DHL ecosystem through APIs and digital solutions. </li><li>Consolidate and maintain project plans, timelines, budgets and resource requirements. </li><li>Monitor project KPIs, risks, dependencies and action plans to ensure successful delivery. </li><li>Prepare materials, reports and presentations for steering committees and project governance meetings.</li><li>Act as a liaison between IT teams, business stakeholders and external partners. </li><li>Ensure clear, consistent and effective communication throughout project lifecycles. </li><li>Maintain and update project management tools such as Jira, MS Project and Planner. </li><li>Track project deliverables and escalate risks, delays or issues when necessary. </li><li>Maintain project documentation, roadmaps, reports, repositories and archives.</li><li>Ensure compliance with internal standards, governance requirements and IT processes. </li><li>Organize workshops, meetings and program governance sessions. </li><li>Monitor project budgets, expenses and vendor-related activities. </li><li>Collaborate closely with Customer Service, Operations, Sales and Marketing teams to support business transformation and service improvement initiatives. </li><li>Support adherence to Global IT policies and contribute to continuous improvement of digital services and applications. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">Master’s degree in Information Technology, Business Administration or related field. </p><p Segoe UI"; font-size: 14px;">2 to 3 years of experience in Enterprise IT, including at least 1 year within a Digital Factory or similar environment. </p><p Segoe UI"; font-size: 14px;">Good understanding of project management methodologies such as Agile and Waterfall. </p><p Segoe UI"; font-size: 14px;">Experience with project management tools including Jira, MS Project, Planner or equivalent solutions.</p><p Segoe UI"; font-size: 14px;">Strong knowledge of Microsoft Power Platform and Power Apps products. </p><p Segoe UI"; font-size: 14px;">Good understanding of IT environments including applications, infrastructure and digital systems. </p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written. </p><p Segoe UI"; font-size: 14px;">Strong organizational, communication and multitasking skills. </p><p Segoe UI"; font-size: 14px;">Ability to manage priorities effectively in a dynamic and fast-paced environment. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Making Customers More Successful: Builds strong customer relationships and delivers high-quality solutions that meet business needs.<br>Developing Self: Demonstrates continuous learning, adaptability and commitment to professional growth.<br>Project Coordination: Effectively manages multiple activities, stakeholders and deadlines.<br>Communication: Provides clear, concise and impactful communication to technical and non-technical audiences.<br>Results Orientation: Focuses on successful delivery of projects, quality outcomes and business value.<br>Teamwork: Works collaboratively across functions and contributes positively to team success</p></div>
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<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Support the successful delivery of IT programs and digital initiatives by providing project coordination, technical support, reporting and stakeholder management. The role contributes to the development, deployment and monitoring of IT solutions while ensuring effective communication, governance and compliance across Morocco & Tunisia operations.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Support the coordination and deployment of IT programs and projects across the business. </li><li>Assist in the design and development of applications that support business requirements.</li><li>Support client systems integration with the DHL ecosystem through APIs and digital solutions. </li><li>Consolidate and maintain project plans, timelines, budgets and resource requirements. </li><li>Monitor project KPIs, risks, dependencies and action plans to ensure successful delivery. </li><li>Prepare materials, reports and presentations for steering committees and project governance meetings.</li><li>Act as a liaison between IT teams, business stakeholders and external partners. </li><li>Ensure clear, consistent and effective communication throughout project lifecycles. </li><li>Maintain and update project management tools such as Jira, MS Project and Planner. </li><li>Track project deliverables and escalate risks, delays or issues when necessary. </li><li>Maintain project documentation, roadmaps, reports, repositories and archives.</li><li>Ensure compliance with internal standards, governance requirements and IT processes. </li><li>Organize workshops, meetings and program governance sessions. </li><li>Monitor project budgets, expenses and vendor-related activities. </li><li>Collaborate closely with Customer Service, Operations, Sales and Marketing teams to support business transformation and service improvement initiatives. </li><li>Support adherence to Global IT policies and contribute to continuous improvement of digital services and applications. </li></ul><strong>YOUR PROFILE :</strong><p>Master’s degree in Information Technology, Business Administration or related field. </p><br><br><p>2 to 3 years of experience in Enterprise IT, including at least 1 year within a Digital Factory or similar environment. </p><br><br><p>Good understanding of project management methodologies such as Agile and Waterfall. </p><br><br><p>Experience with project management tools including Jira, MS Project, Planner or equivalent solutions.</p><br><br><p>Strong knowledge of Microsoft Power Platform and Power Apps products. </p><br><br><p>Good understanding of IT environments including applications, infrastructure and digital systems. </p><br><br><p>Good command of <strong>French</strong>, spoken and written. </p><br><br><p>Strong organizational, communication and multitasking skills. </p><br><br><p>Ability to manage priorities effectively in a dynamic and fast-paced environment. </p><br><br><p><strong>Competencies:</strong><br>Making Customers More Successful: Builds strong customer relationships and delivers high-quality solutions that meet business needs.<br>Developing Self: Demonstrates continuous learning, adaptability and commitment to professional growth.<br>Project Coordination: Effectively manages multiple activities, stakeholders and deadlines.<br>Communication: Provides clear, concise and impactful communication to technical and non-technical audiences.<br>Results Orientation: Focuses on successful delivery of projects, quality outcomes and business value.<br>Teamwork: Works collaboratively across functions and contributes positively to team success</p><br><br><br> </div>
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<p><b>Technical Support Engineer – Dutch Speaker</b></p><br><p>At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.</p><br><p>Join us to do the best work of your career and make a profound social impact as a <b>Technical Support Engineer </b>on our<b> Technical Support </b>Team in <b>Casablanca, Morocco</b>.</p><br><p><br><b>What you’ll achieve</b><br> As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.<br><b>You will:</b></p><br><ul> <li> <p>Resolve customer-reported issues while working closely with other multi-functional teams</p><br></li> <li> <p>Provide feedback to Engineering for improving product quality and reliability</p><br></li> <li> <p>Determine priority levels while negotiating and setting expectations with customers</p><br></li> <li> <p>Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect</p><br></li> <li> <p>Drive operational excellence through quality closures and proper escalation of issues</p><br></li></ul><p><br><b>Take the first step towards your dream career</b><br> Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:</p><br><p><b>Essential Requirements</b></p><br><ul> <li> <p>2 to 5 years of related experience</p><br></li> <li> <p>Great communication skills in <b>Dutch and English</b></p><br></li> <li> <p>First-rate customer focus, phone etiquette, and work ethic</p><br></li> <li> <p>Ability to work under pressure with calmness and composure</p><br></li> <li> <p>Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures</p><br></li> <li> <p>Ability to take on shift work, holidays, weekends and on-call responsibilities</p><br></li></ul><p><br><b>Who we are</b></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br> Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.<br> Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); Experience with Zendesk, including workflow optimization, automations and support operations; Troubleshooting skills, including the ability to distinguish between product bugs, user environment issues and third-party platform limitations; Experience with Linear or similar modern ticketing and prioritization platforms; Ability to translate technical concepts into clear, user-friendly language and communicate with both engineers and non-technical users; Understanding of software releases, migrations and their potential impact on customers and product performance; Organizational skills, including the ability to identify trends, run support retrospectives and turn insights into actionable feedback; An AI-first approach, using AI tools to reduce repetitive work and improve chatbot/FAQ automation; Ability to read and interpret logs (JSON) and troubleshoot issues using tools such as Grafana, browser developer tools and changelogs; Experience managing incidents, identifying patterns during ticket surges and communicating proactively with customers and internal teams; Understanding of cross-platform web applications, native applications and common data migration risks such as data loss, malformed records and parsing errors; Ability to learn and follow precise procedures; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2ZI</span> </div>
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Main Responsibilities / Duties<ul><li>Understand the priorities of Pfizer Medical Affairs in the respective TA in order to contribute to execute aligned Field Medical tactics</li><li>Provide education on the clinical impact of Pfizer medicines to help inform customer decision-making and improve patient outcome through the communication of real-world data analyses, and medical presentations.</li><li>Provide objective and scientifically sound medical information regarding Pfizer’s medicines and the diseases they prevent through educational programs and scientific collaboration.</li><li>Identify and seek medical engagement from the assigned customers</li></ul><ul><li>Share internally the insights from the customers, and identify opportunities for collaboration to improve patient care</li><li>Execute mutually beneficial customer-specific projects, collaborations, strategic medical partnerships, and non- interventional studies with the goal of advancing quality of care and improving patient outcomes</li></ul><ul><li>Maintain significant market and customer knowledge in an increasingly complex and dynamic marketplace</li></ul><ul><li>Manage a significant volume of projects developed in a field-based environment, while exhibiting the ability to prioritize, successfully implement, and demonstrate excellent judgment skills.</li><li>Demonstrate expertise in communication across multiple channels, including, but not limited to, live and virtual presentations in small or large settings, written communication or virtual conversations</li></ul><ul><li>Optimize patient centricity of Medical communications and deliverables, to ensure that patients remain the ultimate focus</li></ul><ul><li>Appropriately provide Medical support throughout the Investigator Sponsored Research (ISR) process</li></ul><ul><li>Cultivate research and therapeutic area expertise, including familiarity with latest congress data and disease state literature</li></ul><ul><li>To develop and maintain ongoing cross-functional working relationships with Pfizer colleagues within the in-country, above-country and global organization</li></ul><br><p><b>REQUIRED SKILLS</b></p><br><br><br><p>University degree in Medicine or Pharmacy</p><br><br><p>1-3 years experience in pharmaceutical Industry (Medical, commercial..)</p><br><br><p>Prior experience in a respective Therapeutic Area is preferred</p><br><br><ul><li>Awareness of pharmaceutical industry codes, policies, local regulations.</li></ul><ul><li>Possess strong analytical, self-awareness, and interpersonal skills</li><li>Demonstrate excellent interpersonal skills: ability to manage and handle conflict constructively</li></ul><ul><li>Strong comprehension and communication skills, including ability to communicate large amounts of scientific information in a manner that is clear and concise</li><li>Demonstrate the ability to Work within a matrixed, multi-disciplinary team</li></ul><ul><li>Well-organized with the ability to be flexible, prioritize multiple demands.</li></ul><ul><li>Rapidly adopt and utilize new digital technology and other resources with medical customers and record medical interactions</li><li>Effectively manage through and be part of the change in an ever-changing and evolving external health care environment</li><li>Demonstrate a strong patient-centric, customer-focused approach with the utmost medical professionalism</li></ul><ul><li>Demonstrate excellent oral and written communication skills</li></ul><p> <br>End date of Posting: 18 June, 2026</p><br><br><br><p><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><br><br><br><br><p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on <span><u>Pfizer Careers</u></span>.</p><br><br>&#xa;Medical<br><br><br> </div>