Academic Staff in Morocco
146 Jobs Found
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Job : <p>Join a recognized educational institution in the <strong>Education / Training</strong> sector as our next <strong>Middle School High School Educational Manager</strong>. Based in <strong>Oujda</strong>, you will play a central role in the educational dynamic and the development of our students.</p><br><br><p>Your main mission will be to ensure educational excellence and the smooth running of the middle and high school cycles. You will be a key player in defining and implementing the educational strategy, aiming for the development and success of each learner, while ensuring the cohesion of the teaching teams.</p><br><br><p>Your responsibilities will include:</p><br><br><ul><li>Supervising and leading the educational teams for the middle and high school cycles.</li><li>Individualized student monitoring, in collaboration with teachers, to support their learning journey.</li><li>Designing, implementing, and evaluating educational programs in line with the institution's guidelines.</li><li>Organizing assessments and monitoring academic results.</li><li>Actively participating in the life of the institution and its outreach.</li><li>Managing routine administrative tasks related to the cycles under your responsibility.</li></ul> <br> <br> Required profile : <p>Ideally, you hold a degree at <strong>Bac +3 level</strong>, with a specialization in <strong>Educational Sciences</strong>.</p><br><br><p>Professional experience of between <strong>3 and 10 years</strong> in similar roles or in teaching is highly desired. You have previously held positions of responsibility in an educational environment.</p><br><br><ul><li>Solid knowledge of middle and high school curricula.</li><li>Excellent leadership and team management skills.</li><li>A strong sense of organization, planning, and project management.</li><li>Listening, communication, and mediation skills.</li><li>Aptitude for educational innovation and problem-solving.</li><li>Strong commitment to the educational success of students.</li></ul><p>If you see yourself in this description and aspire to a stimulating position where you can use your expertise within a dynamic structure, apply now!</p><br><br> <br><br> </div>
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Job : <ol><li>Join our renowned educational institution, based in <strong>Oujda</strong>, as a <strong>French-speaking Preschool Educator</strong>. This opportunity will allow you to use your passion for education and your mastery of the French language within a dynamic team committed to the development of young minds.</li></ol><p>Actively contribute to the linguistic and cultural awakening of children through fun and educational extracurricular activities in French. Foster a stimulating and caring learning environment where each child feels encouraged to explore and express themselves in French.</p><br><br><p>Lead workshops and educational games focused on French for children. Prepare and implement various activities (nursery rhymes, stories, role-playing games, manual activities) related to the French language. Ensure individualized follow-up of each child's participation and progress. Communicate regularly with parents about the progress of activities and their children's development.</p><br><br> <br> Required profile : <p>Your academic background includes a degree at the <strong>Bac +3</strong> level, ideally in <strong>Education</strong> or a related field.</p><br><br><p>Your professional experience in teaching, after-school activities, or a similar role has allowed you to develop expertise in group management and creating engaging activities.</p><br><br><ul><li>Excellent command of the French language, both spoken and written.</li><li>Proven skills in animation and pedagogy for children.</li><li>Ability to design and lead fun and educational activities suitable for the children's age.</li><li>Organizational skills, creativity, and dynamism.</li><li>Interpersonal skills and the ability to build trust with children and their families.</li><li>Patience, kindness, and contagious enthusiasm.</li></ul><p>If you share our commitment to educational excellence and are motivated by this challenge, do not hesitate to apply.</p><br><br> <br><br> </div>
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Job : <p><strong>You are involved in the</strong> <strong>development</strong>, <strong>implementation,</strong> <b>management,</b> and <b>evaluation</b> <strong>of the</strong> <strong>establishment's</strong> <strong>pedagogical</strong> <strong>project</strong>.</p><br><br><p>Through your actions and your example, you actively contribute to the concrete improvement of the establishment's educational quality. You ensure the quality of teaching, support the educational teams, and contribute to the smooth pedagogical functioning of the establishment, in coordination with the General Director. You play a central role in coordinating teachers, communicating with families, and representing the establishment pedagogically to institutional partners. You ensure the creation and maintenance of a right balance between respect for discipline and the personal development of students.</p><br><br><p><strong>Main responsibilities.</strong></p><br><br><p><strong>Pedagogical Management.</strong></p><br><br><ul><li>Be a key player in the establishment's pedagogical project,</li><li>Ensure the quality and consistency of pedagogical practices,</li><li>Support teachers in applying national and international pedagogical standards where applicable,</li><li>Supervise the pedagogical organization of cycles and levels,</li><li>Contribute to pedagogical innovation and continuous improvement,</li><li>Actively participate in the animation of the Establishment Council,</li><li>Lead the pedagogical community of the establishment,</li><li>Ensure strict compliance with the establishment's internal regulations,</li><li>Design, write, and maintain all materials, documents, and procedures necessary for the proper pedagogical management of the establishment.</li></ul><p><strong>Team Management and Support.</strong></p><br><br><ul><li>Supervise, support, and assist teachers in their pedagogical practices,</li><li>Organize and lead all pedagogical meetings,</li><li>Contribute to the integration and support of new teachers,</li><li>Lead trainer training, conduct training in your areas of expertise,</li><li>Lead and participate in the pedagogical evaluation of teachers.</li></ul><p><strong>Student Monitoring.</strong></p><br><br><ul><li>Ensure the pedagogical monitoring of students,</li><li>Participate in managing specific educational situations,</li><li>Contribute to the implementation of actions promoting academic success and student well-being,</li><li>Supervise and develop occasional and regular extracurricular activities.</li></ul><p><strong>Family Relations.</strong></p><br><br><ul><li>Participate in communication with families and the parent-teacher association.</li><li>Contribute to resolving pedagogical or educational situations,</li><li>Represent the establishment at pedagogical meetings or events.</li></ul><p><strong>Institutional Coordination.</strong></p><br><br><ul><li>Ensure pedagogical relations with educational authorities, institutional partners, and external stakeholders,</li><li>Ensure compliance with the specifications of the Moroccan Ministry of National Education.</li></ul><p><strong>Health, Safety, and School Environment.</strong></p><br><br><ul><li>Ensure the application of hygiene and safety rules within the establishment,</li><li>Participate in improving the school environment,</li><li>Pay particular attention to the safety and well-being of students.</li></ul><p><strong>Representation of the Establishment.</strong></p><br><br><ul><li>Participate in institutional and pedagogical meetings.</li><li>Occasionally undertake professional travel in the region.</li></ul> <br> <br> Required profile : <p><strong>Education.</strong></p><br><br><ul><li>Degree in education, pedagogy, educational sciences, or educational management,</li><li>Meet the criteria of the Moroccan Ministry of National Education's specifications for pedagogical management positions.</li></ul><p><strong>Experience.</strong></p><br><br><ul><li>3 to 5 years of proven experience in a pedagogical coordination role (Director or Head of Pedagogy),</li><li>8 to 10 years of teaching experience,</li></ul><p><strong>Language Skills.</strong></p><br><br><ul><li>Arabic: perfect mastery.</li><li>French: perfect mastery.</li><li>English: B1 level minimum.</li></ul><p><strong>Management Skills.</strong></p><br><br><ul><li>Strong team management skills,</li><li>Analytical and decision-making abilities,</li><li>Organizational skills and rigor,</li><li>Excellent communication skills,</li><li>Conflict resolution skills,</li></ul><p><strong>Job Skills.</strong></p><br><br><ul><li>Perfect understanding of how schools operate,</li><li>Mastery of the daily pedagogical management of a school,</li><li>Mastery of pedagogical frameworks,</li><li>Management of pedagogical projects,</li><li>Ability to manage complex pedagogical situations,</li><li>Teaching methods and techniques for preschool, primary, middle, and high school.</li><li>Design of training sequences,</li><li>Perfect writing skills in Arabic and French.</li></ul><p><strong>Personal Qualities.</strong></p><br><br><ul><li>Leadership and sense of responsibility,</li><li>Rigor and attention to detail,</li><li>Excellent interpersonal skills,</li><li>Teamwork spirit,</li><li>Good listening skills and diplomacy,</li><li>Genuine interest in the well-being and education of children.</li></ul><p><strong>IT and Digital Skills.</strong></p><br><br><ul><li>Mastery of Massar,</li><li>Proficiency in office software,</li><li>Experience with Madariss is a plus,</li><li>Experienced user of social networks.</li></ul><p><strong>Plus points.</strong></p><br><br><ul><li>Experience in a bilingual institution,</li><li>Participation in pedagogical reforms.</li></ul><p><strong>Specific Conditions.</strong></p><br><br><ul><li>Category B driving license required,</li><li>Personal vehicle for occasional professional travel in the region.</li></ul> <br><br> </div>
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<p><span><strong>Inside Sales Account Executive </strong></span></p><br><p><span>Not even digitally ground-breaking products sell themselves. At Dell Technologies, we’re determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email.</span></p><br><p><span>Join us as a <strong>Sales Executive </strong>on our <strong>Inside Sales</strong> team in <strong>Casablanca</strong> to do the best work of your career and make a profound social impact.</span></p><br><p><span><strong>What you’ll achieve</strong></span></p><br><p><span>As a Sales Representative, you will be responsible for delivering a positive experience to customers who are considering the purchase of Dell Technologies products while maximizing revenue and margin generation. You will put in place sales actions to acquire new customers and retain them to improve the company’s results.</span></p><br><p><br><span><strong>You will:</strong></span></p><br><ul><li><span>Manage high volume OUTBOUND sales CALLS by telephone based on Leads and portfolio</span></li><li><span>Manage a high volume of LEADS and accounts to reach the maximum number of customers and orders </span></li><li><span>Maintain good business relationships with customers to conduct needs analysis, relay product information, and provide technical specifications and quotations</span></li><li><span>Achieve set targets by selling Dell solutions</span></li><li><span>Receive regular coaching and mentoring to ensure your success</span></li></ul><p><span><strong>Take the first step towards your dream career</strong></span><br><span>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:</span><br><span><strong>Essential Requirements</strong></span></p><br><ul><li><span>Minimum 1 year of sales experience with a master’s degree in commerce or business administration/management</span></li><li><span>Ability to articulate the value proposition of our product/service offerings</span></li><li><span>Potential to use multiple sales tools simultaneously to complete sales transactions</span></li><li><span>Ability to establish relationships with customers and partners</span></li><li><span>Ability to work under pressure to achieve quarterly targets</span></li></ul><p><span><strong>Desirable Requirements</strong></span></p><br><ul><li><span>English communication is a plus</span></li></ul><p><span><strong>Who we are</strong></span></p><br><p><span>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.</span><br><span>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</span></p><br><p><br><span>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy </span><span>here</span><span>.</span></p><br><br> </div>
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<p><strong>Technical Support Senior Technician - English & French Speaker </strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for the Middle East, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions. </p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in English & French </li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>
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Job : <p>Under the authority of the Executive Director, <strong>the Administrative, Financial, and Operations Director</strong> is responsible for the <strong>administrative, financial, accounting, and legal management of the Permanent Secretariat of the African Capitals of Culture.</strong></p><br><br><p>They ensure the proper management of the organization's resources, the reliability of administrative and financial procedures, and the compliance of operations with the requirements of institutional and financial partners.</p><br><br><p>In a context of developing a pan-African cultural cooperation organization, they support the structuring of the Secretariat and ensure the financial management of all the institution's activities, whether it be the functioning of the Secretariat, cooperation programs, the editions of the African Capitals of Culture, or events organized by the Secretariat.</p><br><br><ul><li>the accounting and financial management of the Secretariat;</li><li>the preparation and monitoring of the annual operating budget;</li><li>the preparation, monitoring, and control of budgets for programs, projects, and editions;</li><li>the administrative and financial management of grants, funding agreements, sponsorships, partnerships, and institutional funding;</li><li>the financial monitoring of projects funded by national and international donors;</li><li>the preparation of budgets for responses to calls for proposals;</li><li>the financial management of events organized by the Secretariat;</li><li>the production of financial reports for partners and donors;</li><li>the implementation of management control, budget monitoring, and steering tools;</li><li>the structuring of administrative and financial procedures for a rapidly growing institution.</li></ul><p><strong>Financial, Accounting, and Administrative Management of the Secretariat</strong></p><br><br><p>The Administrative, Financial, and Operations Director is responsible for the overall financial management of the Permanent Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>the preparation and monitoring of the annual operating budget;</li><li>the supervision of general and analytical accounting;</li><li>treasury management;</li><li>the preparation of accounting closings;</li><li>the production of financial statements;</li><li>the implementation of management control tools;</li><li>the monitoring of financial indicators;</li><li>the preparation of decision-making dashboards;</li><li>the preparation of financial audits.</li></ul><p><strong>Management of Funding, Grants, and Relations with Donors</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the proper administrative and financial management of the funding obtained by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>ensuring the financial management of grant agreements;</li><li>monitoring financing agreements;</li><li>ensuring the administrative monitoring of sponsorships, partnerships, and institutional funding;</li><li>controlling the eligibility of expenses according to the specific rules of each donor;</li><li>preparing financial reports for partners;</li><li>ensuring the monitoring of contractual deadlines and reporting obligations;</li><li>preparing audits of funded projects;</li><li>managing administrative and financial relations with funders.</li></ul><p><strong>Financial Management of Programs and Projects</strong></p><br><br><p>In collaboration with the Executive Director, the Project Manager, and the Program Coordination Manager, they ensure the financial management of the various programs supported by the Secretariat.</p><br><br><p>In this capacity, they are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for projects;</li><li>developing financing plans;</li><li>participating in the financial structuring of responses to calls for proposals;</li><li>monitoring the financial execution of projects;</li><li>controlling expenditure commitments;</li><li>ensuring the financial monitoring of the African Capitals of Culture editions;</li><li>producing financial statements for programs;</li><li>proposing tools for budget optimization.</li></ul><p><strong>Financial Management of Events and Missions</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the budgetary management of events, conferences, institutional meetings, missions, and activities organized by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for events;</li><li>ensuring financial monitoring of their preparation and implementation;</li><li>controlling expenses and their compliance with approved budgets;</li><li>monitoring quotes, markets, contracts, and orders;</li><li>supervising supplier payments;</li><li>producing financial statements for events;</li><li>contributing to cost optimization.</li></ul><p><strong>Administration, Human Resources, and Legal Affairs</strong></p><br><br><p>The Administrative, Financial, and Operations Director oversees all administrative functions of the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><p><strong>Administration</strong></p><br><br><ul><li>supervision of general administration;</li><li>implementation and improvement of internal procedures;</li><li>insurance management;</li><li>monitoring of contracts and agreements;</li><li>document management and administrative archiving.</li></ul><p><strong>Human Resources</strong></p><br><br><ul><li>preparation and monitoring of employment contracts;</li><li>administrative management of staff;</li><li>monitoring of consultants and service providers;</li><li>participation in recruitment;</li><li>implementation of HR procedures.</li></ul><p><strong>Legal</strong></p><br><br><ul><li>monitoring of partnership agreements;</li><li>control of regulatory compliance;</li><li>monitoring of administrative and tax obligations;</li><li>relations with legal counsel.</li></ul><p><strong>Office Operations</strong></p><br><br><p>They also oversee the support functions of the Secretariat:</p><br><br><ul><li>petty cash for the office;</li><li>premises maintenance;</li><li>purchases and supplies;</li><li>supplier monitoring;</li><li>premises upkeep;</li><li>general logistics.</li></ul><p><strong>Structuring and Development of the Organization</strong></p><br><br><p>The Administrative, Financial, and Operations Director actively contributes to the structuring of the Permanent Secretariat.</p><br><br><p>In this capacity, they participate in:</p><br><br><ul><li>the implementation of administrative and financial procedures;</li><li>the formalization of validation processes;</li><li>the creation of steering tools;</li><li>the development of internal control;</li><li>risk management;</li><li>the continuous improvement of administrative and financial processes;</li><li>the structuring of an organization intended to develop on a pan-African scale.</li></ul> <br> <br> Required profile : <ul><li><strong>Master's degree (Bac +5) in finance, accounting, management, administration, or equivalent.</strong></li><li>Minimum of 5 years of experience in administrative and financial management positions.</li><li>Experience desired in an international organization, an NGO, a foundation, a public or semi-public institution, or a cultural organization.</li><li>Proven experience in managing projects funded by national and international donors.</li><li>Experience in structuring or developing a growing organization is appreciated.</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Financial and accounting management</li><li>Management control</li><li>Budget preparation and monitoring</li><li>Treasury management</li><li>Grant and funding agreement management</li><li>Project financial monitoring</li><li>Market and contract management</li><li>General administration</li><li>Human resources</li><li>Legal management and compliance</li><li>Advanced proficiency in Excel and financial management tools</li><li>Proficiency in office software</li></ul><p><strong>Expected Skills</strong></p><br><br><ul><li>Excellent organizational skills</li><li>High level of rigor</li><li>Analytical and synthetic thinking skills</li><li>Sense of responsibility</li><li>Ability to manage multiple projects simultaneously</li><li>Ability to work in a multicultural environment</li><li>Interpersonal skills</li><li>Initiative</li><li>Ability to propose solutions</li></ul><p><strong>Languages</strong></p><br><br><ul><li>French: fluent</li><li>English: fluent (spoken and written) essential</li></ul><p>Proficiency in a third working language of the African Union (Arabic, Portuguese, or Spanish) is an asset.</p><br><br> <br><br> </div>
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<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><p><strong>ABOUT THE ROLE :</strong></p><br><br><p>Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.</p><br><br><p><strong>YOUR TASKS :</strong></p><br><br><ul><li> Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales</li><li>Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements. </li><li>Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.</li><li>Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.</li><li>Provide customer oriented service at all times relating to specific sales issues.</li><li>Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.</li><li>Ensure co-operation with other members of the sales team and throughout the sales force.</li><li>Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls</li><li> Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.</li><li> Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.</li><li><p>Open new accounts and ensure they trade profitably.</p><br><br><br></li><li><p>Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.</p><br><br></li><li><p>Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.</p><br><br><br></li><li><p>Ensure that customer information is maintained accurately on the customer database.</p><br><br></li></ul><br><br><span>Qualifications - External</span><br><p><strong>YOUR PROFILE :</strong></p><br><br><ul><li>BAC+4 (or equivalent)</li><li>3 years experience in sales</li><li>Telephone skills</li><li>Communication skills (English and local language), spoken and written </li><li>Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.</li><li>Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.</li><li>Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.</li><li>Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals</li></ul><br><br> </div>
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Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
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<br> Job : <p>Have you trained teams, shared methods, and helped employees perform better? Do you know how to structure content, explain clearly, and help a group progress?<br>At <strong>ADM Value</strong>, we are hiring a <strong>Tele-sales Trainer</strong> to support teams on a project involving <strong>customer service, management, and sales in auto/motorcycle insurance</strong>, as well as online training activities.<br><strong>You will join a large-scale setup</strong>: a project launch that will grow rapidly. In this context, the trainer's role is central. You will directly participate in building teams, developing their skills, and implementing standards from the start.<br><strong>Your main responsibilities:</strong></p><br><br><p>As a Trainer, you will directly contribute to the operational performance of the teams by ensuring their skill development.</p><br><br><p>You will be responsible for:</p><br><br><ul><li>Designing, updating, and improving training modules for customer relations and tele-sales in insurance.</li><li>Leading training sessions, both in-person and remotely, for new hires and current employees.</li><li>Assessing employee skills and identifying areas for individual and collective improvement.</li><li>Supporting and coaching teams in the field to improve their performance, sales techniques, and customer relationship quality.</li><li>Creating and enhancing educational materials (presentations, guides, videos, practical sheets, etc.), adapting them to evolving activities.</li><li>Working closely with operational managers to adapt training programs to the project's and teams' needs.</li><li>Staying updated on educational and technological trends to propose innovative training methods and ensure content is always current.</li></ul> <br> <br> Required profile : <ul><li>Previous experience of at least 2 years as a trainer or coach in a call center, ideally in the insurance sector.</li><li>Tele-sales experience in insurance products would be an advantage.</li><li>Excellent oral and written communication skills.</li><li>Proficiency in computer tools and training technologies.</li><li>Ability to analyze performance data and suggest improvements.</li><li>In-depth knowledge of insurance products and sales processes.</li><li>Dynamic, good at teaching, and a good listener.</li></ul> <br><br> </div>
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<span></span><p><b><span><span><span><span><span><span>RIBATIS</span></span></span><span><span><span> , Opérateur de la
transformation digitale dans le domaine du </span></span></span><span><span><span>#eGOV</span></span></span><span><span><span>, cherche à </span></span></span><span><span><span>#Recruter</span></span></span><span><span><span> un </span></span></span><span><span>#CHARGE </span></span><span>de la</span><span><span> #FORMATION </span></span><span>&</span><span><span>#eLEARNING</span></span><span><span><span> :</span></span></span></span></span></span></b><br></p><br><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br><br><p><span><span><span>·</span></span></span><span>Établir les <b>roadmaps
de formation internes et externes</b> en collaboration avec les chefs de
produits et les directeurs métiers et techniques ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Élaborer les <b>circuits
e-learning (Learning paths) sur les solutions et technologies </b>utilisées par
les collaborateurs internes et les clients externes. Exemples de circuits de
formation : ROKHAS Urbanisme, ROKHAS Économique, Karaz developer, Karaz
fonctionnel, … ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Définir les <b>objectifs
pédagogiques des circuits et contenus e-learning</b> et les décliner en <b>objectifs
opérationnels </b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Sélectionner et
référencer les <b>contenus eLearning</b> à intégrer aux circuits eLearning
conçus par l’entreprise ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Mettre en place et
maintenir la <b>logistique de préparation des formations</b> (Outils digitaux,
équipements d’enregistrement, espaces de tournage, …) ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Organiser la <b>logistique
de formation</b> pour les formations tenues en présentiel aux bénéfices des
collaborateurs ou des clients et partenaires externes ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger <b>les
scénarii et storyboards des formations </b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Tester et recetter les <b>contenus e-learning produits </b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Suivre
le <b>planning</b>, les <b>engagements de qualité</b>, les <b>coûts</b> et les <b>risques
projet </b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Créer des <b>contenus
pédagogiques multimédia transverses</b> (Images, sons, animations, ...) et les
intégrer à la <b>structure des cours e-learning </b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Rédiger les <b>documents
de référence nécessaires à la production d'un cours e-learning</b> (Charte
e-Learning, charte rédactionnelle, charte graphique, document technique...) ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Coordonner les <b>ressources
amenées à intervenir</b> directement ou indirectement <b>dans la production
d'un module e-Learning</b> (Formateur, Ergonome, Développeur Informatique, ...) ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Paramétrer et
administrer <b>la plateforme e-learning de l’entreprise </b>;</span><br></p><br><p><span><span><span>·</span></span></span><span>Déployer les <b>contenus
e-learning produits</b> au niveau de la plateforme eLearning de l’entreprise ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Structurer et publier
les <b>contenu e-learning de l’entreprise</b> au niveau des plateformes
publiques : Udemy, LinkedIn learning, Open classroom, … ;</span><br></p><br><p><span><span><span>·</span></span></span><span>Concevoir
et piloter les <b>plans de communication et de promotion des contenus et
circuits e-learning</b>.</span><br></p><br><span><span><span>---------------------</span></span></span><br><span><span><span>Pour toute
personne intéressée, prière de nous adresser vos candidatures sur </span></span></span><span><span><span>rh@ribatis.com</span></span></span><span><span><span> en
précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><p><span><span><span>#Hiring</span></span></span><span> <span><span>#Charge_formation</span></span><span><span>_</span><span>eLearning</span></span><span><span>#Chargeformationelearning</span></span><span><span>#Formation</span></span><span><span>#Learning</span></span><span><span>#IT #LMS</span></span></span></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5, Spécialité Ingénierie
de formation, e-learning, …</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins 1 année probante dans un poste équivalent</span></span></span><br></p><br><p><b><span><span><span>-
Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Créative/Innovante ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Sait écouter/analyser/concevoir ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organisée.</span></span></span><br></p><br><span><span><span></span></span></span><br><br><p><b><span><span><span>-
Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtrise les techniques pédagogiques
& e-learning ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place une plateforme
e-learning ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Manipuler les équipements
audio-visuels.</span></span></span><br></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br> Job : <p>The Manager (the 2nd Assistant) is responsible for the good management of the restaurant. They constantly ensure quality, service, cleanliness during their shift, and the safety of the restaurant's property and employees.</p><br><br><p><strong>Main Activities</strong></p><br><br><ul><li>Ensure that all staff prioritize customer satisfaction, while respecting McDonald's standards for Safety, Food Safety, Quality, Service, and Cleanliness;</li><li>Manage the opening and/or closing of the restaurant;</li><li>Manage stock and supplies;</li><li>Schedule team members' hours and non-productive tasks;</li><li>Evaluate team members' performance;</li><li>Manage the team members' training system;</li><li>Ensure the execution of preventive maintenance tasks;</li></ul><p><strong>Professional Development</strong></p><br><br><p>If they have the potential in terms of behavioral, managerial, and operational skills, they can progress to the position of 1st Assistant after meeting the criteria for the appointment committee and potentially obtaining the position of Restaurant Director once their skills are confirmed.</p><br><br> <br> <br> Required profile : <p>This position is open to those with a Bac+2 degree or higher, regardless of the field of study. Prior experience in Management, Customer Relations, Sales, etc., is desirable for this role.</p><br><br><p><strong>Skills</strong></p><br><br><ul><li>Mastery of customer relations</li><li>Team leadership</li><li>Professional command of the French language</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br> Job : <p>The Manager (the 2nd assistant) is responsible for the good management of the restaurant. They constantly ensure quality, service, cleanliness during their shift, and the safety of the restaurant's assets and employees.</p><br><br><p><strong>Main Activities</strong></p><br><br><ul><li>Ensure that all staff prioritize customer satisfaction, while respecting McDonald's standards for Safety, Food Safety, Quality, Service, and Cleanliness;</li><li>Oversee the opening and/or closing of the restaurant;</li><li>Manage stock and supplies;</li><li>Schedule team members' hours and non-productive tasks;</li><li>Evaluate team members' performance;</li><li>Manage the team members' training system;</li><li>Ensure the execution of preventive maintenance tasks;</li></ul><p><strong>Professional Development</strong></p><br><br><p>If they have the potential in terms of behavioral, managerial, and operational skills, they can be promoted to the position of 1st Assistant after meeting the criteria for the appointment board and potentially become a Restaurant Director once their skills are confirmed.</p><br><br> <br> <br> Required profile : <p>This position is open to individuals with a Bac+2 degree or higher, regardless of the field of study. Prior experience in Management, Customer Relations, Sales, etc., is desirable for this role.</p><br><br><p><strong>Skills</strong></p><br><br><ul><li>Mastery of customer relations</li><li>Team leadership</li><li>Professional proficiency in the French language</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br> Job : <p>The Manager (the 2nd assistant) is responsible for the good management of the restaurant, always ensuring quality, service, cleanliness during their shift, and the safety of the restaurant's property and employees.</p><br><br><p><strong>Main Activities</strong></p><br><br><ul><li>Ensure that all staff prioritize customer satisfaction, while respecting McDonald's standards for Safety, Food Safety, Quality, Service, and Cleanliness;</li><li>Ensure the opening and/or closing of the restaurant;</li><li>Manage stock and supplies;</li><li>Plan crew members' hours and non-productive tasks;</li><li>Evaluate the performance of crew members;</li><li>Manage the crew members' training system;</li><li>Ensure the execution of preventive maintenance tasks;</li></ul><p><strong>Professional Development</strong></p><br><br><p>If they have the potential in terms of behavioral, managerial, and operational skills, they can advance to the position of 1st assistant after meeting the criteria to pass the appointment board and possibly obtain the position of restaurant director once their skills are confirmed.</p><br><br> <br> <br> Required profile : <p>This position is open to individuals with a Bac+2 degree or higher, regardless of the field of study. Prior experience in Management, Customer Relations, Sales, etc., is desirable for this role.</p><br><br><p><strong>Skills</strong></p><br><br><ul><li>Mastery of customer relations</li><li>Team leadership</li><li>Professional command of the French language</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br> Job : <p>Le Manager (le 2ème assistant) est le garant d'une bonne gestion du restaurant, il veille tout le temps sur la qualité, le service, la propreté pendant son shift et la sécurité des biens et des collaborateurs du restaurant.</p><br><br><p><strong>Main activities</strong></p><br><br><ul><li>Ensure that all staff prioritize customer satisfaction, respecting McDonald's standards for Safety, Food Safety, Quality, Service, and Cleanliness;</li><li>Ensure the opening and/or closing of the restaurant;</li><li>Manage stock and supplies;</li><li>Schedule team members' hours and non-productive tasks;</li><li>Evaluate team members' performance;</li><li>Manage the team members' training system;</li><li>Ensure the execution of preventive maintenance tasks;</li></ul><p><strong>Professional development</strong></p><br><br><p>If they have the potential in terms of behavioral, managerial, and operational skills, they can move up to the position of 1st assistant after meeting the criteria for the nomination board and potentially securing the position of restaurant manager once their skills are confirmed.</p><br><br> <br> <br> Required profile : <p>The position is open to those with a Bac +2 degree or higher, regardless of the field of study. Previous experience in Management, Customer Relations, Sales, etc., is desirable for this role.</p><br><br><p><strong>Skills</strong></p><br><br><ul><li>Customer relations mastery</li><li>Team management</li><li>Professional practice of the French language</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>McDonald’s Morocco</strong> is built on a <strong>cooperative culture</strong> that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a <strong>strong performance-driven mindset</strong>, focused on results and customer satisfaction. It operates within a <strong>well-structured organizational framework</strong> that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.
</p><br><br>
<br> Job : <p>The Manager (the 2nd assistant) is responsible for the good management of the restaurant. They always ensure quality, service, cleanliness during their shift, and the safety of the restaurant's property and employees.</p><br><br><p><strong>Main Activities</strong></p><br><br><ul><li>Ensure that all staff prioritize customer satisfaction, while respecting McDonald's standards for Safety, Food Safety, Quality, Service, and Cleanliness;</li><li>Oversee the opening and/or closing of the restaurant;</li><li>Manage stock and supplies;</li><li>Schedule team members' hours and non-productive tasks;</li><li>Evaluate team members' performance;</li><li>Manage the team members' training system;</li><li>Ensure the execution of preventive maintenance tasks;</li></ul><p><strong>Professional Development</strong></p><br><br><p>If they have the potential in terms of behavioral, managerial, and operational skills, they can move up to the position of 1st assistant after meeting the criteria for the appointment board and potentially become a restaurant director once their skills are confirmed.</p><br><br> <br> Required profile : <p>The position is open to those with a Bac+2 degree or higher, regardless of the field of study. Previous experience in Management, Customer Relations, Sales, etc., is desirable for this role.</p><br><br><p><strong>Skills</strong></p><br><br><ul><li>Mastery of customer relations</li><li>Team leadership</li><li>Professional proficiency in the French language</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Food & Beverage Manager<br>Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.<br>What you will be doing:<br>Lead, mentor and train the Food & Beverage Operations team<br>Ensure Food & Beverage relevant brand standards are maintained<br>Strategize on new products and service offerings<br>Create unforgettable experiences for our guests</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Service focused personality is essential and previous leadership experience required<br>Proven ability to build and maintain good relationships with all stakeholders<br>Communicate thoughts, actions and opportunities clearly with strong networking skills<br>Ability to lead by example, believe in a strong team culture and set the scene for high performance</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><ul><li>Responding to customer requests via phone, email, or chat.</li><li>Identifying and resolving problems or complaints to ensure their satisfaction.</li><li>Proposing personalized solutions to strengthen customer loyalty.</li><li>Contributing to the continuous improvement of services by sharing customer feedback and needs.</li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><ul><li>Are perfectly fluent in French, both spoken and written.</li><li>Have excellent communication skills, are organized, independent, and positive.</li><li>Are proficient with digital tools and show curiosity for new technologies.</li><li>Enjoy taking on challenges and are customer-focused.</li></ul><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will get an email inviting you to take a series of interactive tests to evaluate your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the position.<br>3 In-person interview</p><br><br><p>A meeting to discuss your profile in more detail and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation</p><br><br><ul><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus starting from the 12th month</li><li>Special Eid al-Adha bonus</li></ul><p><u><strong>Social benefits:</strong></u></p><br><br><ul><li>Advantageous health insurance</li><li>Complementary retirement plan after one year</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li><li>Continuous training programs</li></ul><p><u><strong>Dynamic work environment:</strong></u></p><br><br><ul><li>Internal events and activities throughout the year</li><li>Activities aimed at strengthening team spirit and company culture</li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>As a Telesales Customer Advisor, you will play a key role in:</p><br><br><ul><li>Promoting our clients' products and services</li><li>Identifying customer needs and proposing suitable solutions.</li><li>Negotiating and building customer loyalty</li><li>Turning every interaction into a sales opportunity and building lasting relationships.</li><li>Contributing to collective performance</li><li>Sharing your ideas and actively participating in the continuous improvement of our processes.<br> </li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are customer satisfaction-oriented<br><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language skills, technical skills, and personality.<br>2 Phone exchange<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to delve deeper into your profile and align your ambitions with our company culture.<br><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong> Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p> As a Telesales Customer Advisor, you will play a key role in:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and offering suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are focused on customer satisfaction</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will get an email inviting you to take a series of interactive tests to assess your language skills, technical skills, and personality.<br>2 Phone call<br>An initial call with a member of the recruitment team to learn about Concentrix and confirm your fit for the role.<br>3 In-person interview<br>A meeting to discuss your profile in more detail and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment Process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, as well as your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and validate your fit for the position.<br>3 In-person interview<br>A meeting to discuss your profile in more detail and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary retirement plan after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Master French perfectly, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone interview<br>A first discussion with a member of the recruitment team to discover Concentrix and confirm suitability for the position.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus from 12 months onwards<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transportation provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and animations throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>