وظائف مشرف مدنى في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Assisting in Management of Accounting Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Oversees internal, external and regulatory audit processes.<br>• Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance.<br>• Celebrates successes by publicly recognizing the contributions of team members.<br>• Establishes and maintains open, collaborative relationships with employees.<br>• Provides excellent leadership (e.g., differentiates top performers, fosters teamwork and encourages work/life balance).<br>• Ensures employees establish and maintain open, collaborative relationships within their team.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Ensures property policies are administered fairly and consistently.<br>• Utilizes an "open door" policy.<br>• Solicits employee feedback.<br>Managing Projects and Policies&nbsp;<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Ensures that the P&amp;L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner.<br>• Reconciles balance sheet.<br>• Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued.<br>• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).<br>• Ensures account balances are supported by appropriate documentation in accordance with SOPs.<br>• Reviews audit issues and makes corrections as necessary.<br>• Ensures property permits, licenses and if applicable vendor contracts are current.<br>• Leverages centralized accounting processes and shared services.<br>Demonstrating and Applying Accounting Knowledge&nbsp;<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Keeps up-to-date technically and applying new knowledge to your job.<br>• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.<br>• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.<br>• Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making.<br>Proving Financial Information and Guidance to Others<br>• Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner.<br>• Attends critique meetings to review information with management team.<br>• Advises the Director of Finance on existing and evolving operating/financial issues.<br>• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.<br>• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>Maintaining Finance and Accounting Goals<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures profits and losses are documented accurately.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>• Supports a strong accounting &amp; operational control environment to safeguard assets, improve operations and profitability and manage business risks.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>Purpose</p><br><p>This position is responsible for inter- and intra-facility material distribution, shipping, receiving, and special handling of hazardous materials (compressed gasses, biohazards, reactives, etc.).<br>The Warehouse Specialist is responsible for executing activities communicated by the Facility Services Supervisor in a timely manner while maintaining the highest levels of safety, compliance, and quality.</p><br><p>Responsibilities</p><br><ul><li>Shipping, Receiving, and Distribution of all goods including hazardous materials</li><li>Monitoring supply for all LN2 freezers and other compressed gasses</li><li>Assist and monitor all areas within Facility Services domain</li><li>Assist with site equipment moves and or disposal</li><li>Assist with site special events</li><li>Serve as back-up for Environmental Technician</li><li>Provide monthly metrics to Supervisor</li></ul><br>Qualifications<br><br><ul><li>High school diploma with a minimum of 0-2 years relevant experience, or Associate’s Degree with a minimum of 0-1 years relevant experience.</li><li>Driver’s License</li><li>High level of data interpretation and problem resolution</li><li>Basic computer skills including the use of Microsoft Word, Excel and Outlook</li><li>Strong decision making, interpersonal skills and ability to work with all levels of the organization</li><li>Ability to work with minimal supervision</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>The Strategy and Ideation Project Manager will be responsible for carrying out, under the supervision of their hierarchical superior, all tasks and work related to strategy and ideation:</p><br><br><p><strong>Strategy and strategic studies</strong>:</p><br><br><ul><li>Contribute to defining the strategic vision</li><li>Contribute to the development of Ithmar's strategic plan and its translation into an operational roadmap (Analyze public policies and identify promising sectors/types of projects, Analyze internal and external evolution factors to identify probable impacts on Ithmar's strategic model...)</li><li>Monitor the implementation of Ithmar's strategic plan and update the business plan, if necessary</li><li>Conduct strategic studies (internal or external)</li><li>Conduct market research / thematic in-depth studies for the development teams, in particular (upon request)</li><li>Provide active support to their management in handling issues for the Strategy and Ideation unit and be proactive</li></ul><p><strong>Pre-qualification - Ideation:</strong></p><br><br><ul><li>Participate in managing the entire ideation process, in collaboration with their hierarchical superior</li><li>Conduct pre-qualification studies for ideas submitted by internal stakeholders of the fund (particularly market studies, strategy, implementation scope...)</li></ul><p><br><strong>Management</strong></p><br><br><ul><li>Lead the project team</li><li>Develop the skills of their teams and maximize their performance</li><li>Plan the activities of their collaborators by defining clear objectives and approving the action plans proposed by them</li><li>Monitor and approve the work of their collaborators</li></ul> <br> Required profile : <ul><li>EDUCATION: Master's degree (Bac+5) in Economics, Finance, Strategy, Management</li></ul><br><ul><li>EXPERIENCE: 5 to 8 years of experience, including at least 4 years in a strategy consulting firm or corporate strategy department.</li></ul><br><ul><li>PREREQUISITES</li></ul><br><ul><li>Solid expertise in project management</li><li>Mastery of the technical aspects of projects/opportunities</li><li>Ability to manage multiple complex files simultaneously with rigor and autonomy</li><li>Strong negotiation skills and a keen sense of written and oral communication</li><li>Very good writing skills in French and English</li><li>Excellent interpersonal skills and a sense of collaboration</li><li>Leadership</li><li>Results-oriented</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The expert shall, within the relevant timeframe, provide to the ECA SRO-NA with a) The preparation of an initial report (R1) stating a good understanding of the task by the expert and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work report and the chronogram of the activities. b) The country situation analysis report (R2) on the results of the assessment of the existing framework, available data and information on institutional, legal, financial aspects related to remittances and its contribution to sustainable development in Egypt. The report will include (i) identified gaps and challenges of building an effective regulatory, investment, and institutional framework in addition to a relevant information system to better optimize the contribution of diasporas into development and (ii) a review of Egypt`s investment environment to attract remittances. This will help to identify challenges and opportunities for investment by Diaspora. c) A proposed effective regulatory and institutional framework based on the country’s context and international experiences including suggested strategic tools/instruments and policy reforms that are tailored to the needs of Diaspora to channel remittances to investments in Egypt. A report with all detailed information (R3) will be submitted by the expert. d) A detailed roadmap (actions/ reforms/policies with timeframe...) to establish the identified framework and a clear action plan to better leverage diasporas’ investments and contribution to the development of Egypt. A document with all detailed information will be submitted by the expert (R4). The expert will design a final workshop (R4) to present the adequate framework with the detailed action plan.<br> Work Location<br>EGYPT<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background and rationale for support Diasporas contribute significantly to the sustainable development of both destination and origin countries, making diverse economic, social, and cultural contributions. They bring home significant remittances and skills from destination countries, providing significant benefits to home countries and as useful source of technological transfer, and innovative ideas for national development. Migrants also acquire financial resources for sole and joint investment to improve lives, make financial returns, or both. Despite their increasing importance, diaspora policies still receive less consideration than immigration policies. Remittances are a vital tool for development and have significant implications for economic growth through the increase of consumption, investment, and social spending (education, health, social security…). Remittances inflows have increased significantly in recent years and have become the main financial external inflow in African countries, surpassing other inflows that traditionally play an important role in these countries, such as official development assistance (ODA) and foreign direct investment (FDI). In 2025, formal remittances to Africa reached historic levels surpassing US$100 billion, driven by policy reforms and strong diaspora engagement with Egypt ranking 1st and receiving the most important share of remittances ($41.5 billion). However, the positive contribution of international migrants, remittances in particular, is overlooked. And while countries have made some progress on capitalizing on migrants' contribution to development, in African countries these efforts continue to be a missed opportunity. Understanding migrants' positive contribution to their receiving countries and designing policies and tools that protect and empower them is key for maximizing the socioeconomic benefits of migration. Knowing the importance of remittances to economic development and to facilitate evidence-based policies and their implementation, the governments, the private sector, and the NGOs need clear tools, framework and policies that help to better optimize the contribution of Diasporas in the development of their countries of origin. In this context, ECA is implementing a programme on "Strengthening the migration-development nexus in Africa » from 2024 to 2027. The programme supports six African Member States with important diaspora, significant remittance inflows and proactive efforts from the government to leverage diaspora contribution for development and channel remittances to productive investments. The program’s objective is to strengthen the capacities of selected countries to integrate diaspora’ contribution into national development strategies/plans/programmes as alternative source to finance development and to channel remittances to productive investment by developing the practical/adequate institutional, regulatory and financial framework. Scope and tasks of work Under the direct supervision of the Chief of the Subregional Initiatives Section and the Economic Affairs Officer and the overall supervision of the Director of the North Africa Regional Office, the expert will provide technical support and advisory services to the Ministry of Finance and stakeholders in Egypt to develop the adequate framework to better leverage the diasporas’ contribution to development in Egypt. The expert will: - Prepare an inception report demonstrating a good understanding of the task and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work plan, the annotated plan of the report and the chronogram of the activities. - Assess the existing framework, available data and information on institutional, regulatory, financial aspects related to remittances and its contribution to sustainable development in Egypt. This assessment will help to identify gaps and challenges to build/develop an effective framework to better optimize the contribution of diasporas into development. In addition, a review of Egypt`s investment environment to attract remittances and diaspora savings will be done. This will help to identify challenges and opportunities for investment by Diaspora. Prepare a country situation analysis report based on the results of the assessment. - Develop and propose an effective regulatory and institutional framework based on the country’s context and international experiences with policy reforms and strategic tools/instruments, that are tailored to the needs of Diaspora to channel remittances to investments in Egypt. - Elaborate a detailed roadmap to establish the identified framework, strategic tools/instruments and propose a clear action plan to better leverage diasporas’ investments and contribution to development (actions/ reforms/policies with timeframe, Monitoring &amp; Evaluation matrix and coordination structure). - Take part in national, regional and subregional discussions and workshops related to the programme, and act as a resource person in the work on diasporas’ economic contribution in Egypt. - Develop and implement two (2) workshops: (1) at mid-term to discuss the preliminary results and (2) the final workshop to present the suggested effective framework including policy reforms and the roadmap. The expert is expected to ensure the involvement of relevant stakeholders (Government Ministries, Departments and Agencies, Development Partners; private sector, civil society...), in collaboration with the established National Technical working group in Egypt. Anticipated Deliverables and Implementation schedule 2 days after signing the contract - The ECA and the Ministry of Finance in Egypt organize a meeting with the expert. 2 weeks after signing the contract - The expert submits to ECA and Ministry of Finance an inception report (R1) detailing the conceptualization of the assignment that strongly demonstrates a clear understanding and interpretation of the objectives and tasks; and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work plan, the annotated plan of the report and the chronogram of the activities. 1.5 months after signing the contract - The expert presents to the ECA, The Ministry of Finance and the National Technical Working Group the assessment of the existing framework, available data and information on institutional, legal, financial aspects related to remittances and its contribution to sustainable development in Egypt. This exercise will include identified gaps and analyze the challenges of building an effective regulatory, investment, and institutional framework in addition to a relevant information system to better optimize the contribution of Egyptian diasporas and channel remittances to investments. After including comments, the expert submits the draft (R2) of the country situation analysis report on the results of the assessment on the existing framework, available data and information on institutional, legal, financial aspects related to remittances in Egypt. 3 months after signing the contract - The expert submits the first draft (R3) of the proposed effective/adequate regulatory and institutional framework based on the country’s context and international experiences. The report includes also suggested policy reforms and strategic tools/instruments, that are tailored to the needs of Egyptian Diaspora to channel remittances to productive investments The expert will contribute to the mid-term progress workshop and presents the first draft for comments. 4 months after signing the contract - The expert submits the final report (R3) of the proposed framework (with policy reforms needed and strategic tools/instruments) after taking into consideration the comments received. 5 months after signing the contract - The expert submits the first draft of a detailed roadmap to establish the identified framework, strategic tool/instruments and propose a clear action plan to better leverage diasporas’ investments and contribution to the development of Egypt (R4) 6 months after signing the contract - The expert submits the final draft of the detailed roadmap with a clear action plan (actions/ reforms/policies with timeframe...) to better leverage diasporas’ investments and contribution to the development of Egypt considering receive comments and recommendations (R4) and develops and implements a national workshop to present the adequate framework and the detailed action plan.<br> Qualifications/special skills<br>Advanced university degree (Masters' degree) in economics, international economics, Finances (Statistics, Development Economics, etc.) or any related field is required. A PhD would be an advantage A minimum of seven years of experience in economic research and analysis is required Experience in analytical policy research in economies, or macroeconomic analysis in Africa/ North Africa is desirable<br> Languages<br>English and French are the working languages of the UN Secretariat. For this consultancy, Fluency in English and Arabic are required<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>The Quality Assurance Agent will be responsible for supporting colleagues and suppliers in respecting the group's and its brands' quality standards and processes, while ensuring that product safety and quality meet the brands' requirements.</p><br><br><p>Daily activities and key responsibilities:</p><br><br><ul><li>Collaborate with the Quality Assurance (QA) manager, team leader, QA team, and office team to streamline brand-related activities and integrate its values and processes.</li><li>Transfer knowledge of the group's standard quality operating procedures to suppliers, train them, and ensure they fully understand expectations.</li><li>Provide hands-on training on QA/QC procedures and conduct random checks.</li><li>Organize pre-production meetings and carry out inspections according to the daily schedule.</li><li>Identify the causes of production and quality problems to provide appropriate solutions and establish a zero-defect culture within the factory.</li><li>Regularly update the action plan for the manager.</li><li>Share and discuss inspection results with the QA manager and team leader; prepare and enter inspection reports into the dedicated portal.</li><li>Maintain constructive working relationships with all suppliers and teams.</li><li>Effectively represent the company's policy, codes of good practice, and work processes to internal and external stakeholders, while ensuring that product development and sourcing are carried out in a socially responsible environment.</li><li>Perform any other tasks assigned by the supervisor.</li></ul><br> <br> Required profile : <p>To succeed in this role, the candidate must be results-oriented; they must be able to manage complexity and demonstrate a true team spirit.</p><br><br><p>SKILLS:</p><br><br><ul><li>Highly organized person with excellent communication, interpersonal, and planning skills; able to manage multiple tasks simultaneously and solve problems.</li><li>Autonomous, proactive, and able to work under pressure.</li><li>Solid understanding of fabrics, garments, and quality control criteria.</li><li>Willingness to learn and ability to adapt to a new environment.</li></ul><p>EXPERIENCE &amp; QUALIFICATIONS:</p><br><br><ul><li>At least 3 years of experience in the Textile/Apparel sector</li><li>Experience dealing with European clients, preferably in the French market</li><li>Degree in a related field is a plus</li><li>Experience within a multinational buying office is a plus</li><li>Excellent communication skills and good command of French (oral and written) as well as the local language.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Local + Permanent Contract Your Role: The IT Technician is responsible for installing and connecting the company's IT and telephone equipment. In addition to installation (cabling, connecting devices to each other and to external networks, configuring network equipment), the network and telecom technician maintains the system, ensures its proper functioning, advises users, performs regular tests, anticipates potential incidents, and intervenes in case of breakdowns. Training users on basic IT tools such as GLPI is also required. As an IT Technician, your responsibilities will include the following*: Managing work tools: Office 365, GLPI, user account management, and antivirus software; Replacing and managing consumables; Network maintenance and troubleshooting as needed; Maintenance and deployment of workstations; Monitoring external service providers as needed (preventive/corrective maintenance); Managing the IT infrastructure (PCs, printers, video surveillance) and software; Providing technical support for workstations at different sites and/or remotely; Performing all tasks within the scope of your duties or as requested by your supervisor. *This list is not exhaustive. Required Skills and Knowledge: A Bachelor's degree (or equivalent) specializing in Administration/IT is required. 1 to 3 years of experience in a similar role is required; experience in industry is preferred. Proficiency in various IT tools and software is essential. Having knowledge of networking (TCP/IP, OSI) Having good knowledge of Microsoft technologies (Windows server, workstation, Active Directory) Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions well and to thrive in this position.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Be a graduate with a Bac+3 specialisation in administration / IT.</font></font></li><li><font dir="auto" ><font dir="auto" >1-3 years of experience in a similar position; industry experience will be required.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastering computer tools and various software.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of networking (TCP/IP, OSI)</font></font></li><li><font dir="auto" ><font dir="auto" >Have a good knowledge of Microsoft technologies (Windows server, workstation, Active Directory)</font></font></li><li><font dir="auto" ><font dir="auto" >Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions successfully and to thrive in this position.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Approche par niveaux (Tiered Approach)</strong>&nbsp;</p><br> <br> <p>Conformément à l’engagement de préserver les capacités et de soutenir le personnel déjà au sein de l’Organisation, la majorité des postes vacants du PNUD/FENU/VNU sont publiés selon un processus de candidature par niveaux, comme suit :&nbsp;</p><br> <br> <ul> <li>Niveau 0 : Personnel international du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA), dont les postes seront supprimés, ou dont les contrats seront résiliés ou non renouvelés en 2026&nbsp;</li> </ul> <br> <ul> <li>Niveau 1 : Autre personnel du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA)&nbsp;</li> </ul> <br> <ul> <li>Niveau 2 : Personnel du PNUD/FENU/VNU titulaire d'un contrat temporaire (TA), personnel sous contrat PSA régulier, et Volontaires des Nations Unies Experts et Spécialistes&nbsp;</li> </ul> <br> <ul> <li>Niveau 3 ou aucun niveau indiqué : Tous les autres types de contrat du PNUD/FENU/VNU et d'autres agences, ainsi que les candidats externes&nbsp;</li> </ul> <br> <p>Veuillez prendre note du ou des niveau(x) indiqué(s) dans le titre du poste vacant, le cas échéant, et vous assurer que vous remplissez les critères d’éligibilité pour postuler.&nbsp;</p><br> <br> <br> <p><strong>Contexte</strong></p><br> <p>Le Royaume du Maroc a engagé, sous les Hautes Instructions de Sa Majesté le Roi Mohammed VI, un processus ambitieux et structurant de consolidation de la régionalisation avancée, considérée comme un levier fondamental de modernisation de l’État, de réduction des disparités territoriales et de promotion d’un développement équilibré, inclusif et durable. Cette orientation stratégique a été réaffirmée lors des 2ᵉ Assises nationales de la régionalisation avancée, tenues à Tanger les 20 et 21 décembre 2024 sous le Haut Patronage de Sa Majesté le Roi Mohammed VI. Ces Assises ont mis en évidence plusieurs recommandations prioritaires, notamment l’accélération de la mise en œuvre de la Charte nationale de la déconcentration administrative, l’opérationnalisation effective de l’exercice des compétences régionales dans les secteurs stratégiques, le renforcement de la gouvernance territoriale à travers des outils performants de planification, de suivi et d’évaluation, la promotion de la démocratie participative et de la participation citoyenne à l’échelle territoriale, ainsi que l’intégration de la transformation digitale comme levier transversal de performance de la gouvernance territoriale. Ces orientations s’inscrivent pleinement dans la continuité du Nouveau Modèle de Développement, qui place l’ancrage territorial, la différenciation des politiques publiques et la bonne gouvernance des territoires au cœur de la transformation du pays à moyen et long terme. Dans ce cadre, la transformation digitale des collectivités territoriales est identifiée comme un accélérateur clé permettant l’amélioration de l’efficacité et de la qualité des services publics territoriaux, le renforcement de la transparence, de la redevabilité et de la participation citoyenne, la promotion de l’inclusion sociale et territoriale, ainsi que le soutien à des dynamiques territoriales résilientes, durables et innovantes. Toutefois, les diagnostics réalisés ont mis en évidence plusieurs défis structurels, notamment des disparités significatives de maturité numérique entre territoires, des contraintes persistantes en matière de capacités institutionnelles et humaines, ainsi qu’une fragmentation des initiatives digitales nécessitant la mise en place d’un cadre de gouvernance unifié, cohérent et territorialisé. C’est dans ce contexte que s’inscrit le projet « CONNECTIVITÉ TERRITORIALE », mis en œuvre par la Direction Générale des Collectivités Territoriales (DGCT), avec l’appui du Programme des Nations Unies pour le Développement (PNUD), pour la période 2026 – 2029. C’est une initiative stratégique visant à renforcer l'intégration et le développement harmonieux des territoires au Maroc, en mettant l'accent sur l'amélioration des infrastructures numériques, des services publics, et de la cohésion sociale à travers une approche inclusive. Le projet repose sur trois leviers stratégiques complémentaires, à savoir la gouvernance, les infrastructures et la connectivité, ainsi que le capital humain et le développement des compétences.</p><br> <p>Les résultats attendus de ce projet sont comme suit :</p><br> <ul> <li><strong>Produit 1.</strong> Un cadre de gouvernance pour la territorialisation de la transformation digitale est élaboré et instauré, mettant l'accent sur l'inclusion et reposant sur des organes fonctionnels ;</li> <li><strong>Produit 2</strong>. Les Collectivités Territoriales disposent d'une connectivité et d'une infrastructure dimensionnée et normalisée ;&nbsp;</li> <li><strong>Produits 3.</strong> La transformation digitale territorialisée est renforcée par un capital humain innovant et fortement engagé, contribuant ainsi de manière significative à son succès et à son intégration durable dans les territoires ;</li> <li><strong>Produit 4.</strong> La gestion du projet et l’assurance qualité sont assurées.</li> </ul> <p><strong>Fonctions et responsabilités</strong></p><br> <p>Sous la supervision directe du Directeur National du Projet et du Coordonnateur National du Projet, et sous l'assurance qualité du Conseiller de Programme du PNUD, le/la titulaire assurera la coordination opérationnelle quotidienne du projet, conformément aux procédures de mise en œuvre nationale (NIM) et aux principes de la gestion axée sur les résultats le/la Coordonnateur(trice) national(e) associé(e) assurera les fonctions suivantes:&nbsp;</p><br> <p><i><strong>Gestion stratégique et opérationnelle du projet</strong>&nbsp;</i></p><br> <ul> <li>Assurer la gestion quotidienne du projet conformément au document de projet, au plan de travail annuel et aux procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Veiller à l'atteinte des résultats attendus dans les délais impartis, selon les standards de qualité requis et dans le respect du budget alloué.&nbsp;</li> </ul> <br> <ul> <li>Garantir l'application des principes de gestion axée sur les résultats, de gestion adaptative et de redevabilité.&nbsp;</li> </ul> <br> <p><i><strong>Coordination institutionnelle et partenariale</strong>&nbsp;</i></p><br> <br> <ul> <li>Coordonner la mise en œuvre du projet avec les partenaires institutionnels aux niveaux national, régional et local.&nbsp;</li> </ul> <br> <ul> <li>Renforcer la collaboration avec les ministères, collectivités territoriales, services déconcentrés, secteur privé, universités, médias, organisations de la société civile et partenaires techniques et financiers.&nbsp;</li> </ul> <br> <ul> <li>Faciliter la mise en œuvre des conventions de partenariat et promouvoir l'appropriation des résultats par les parties prenantes.&nbsp;</li> </ul> <br> <br> <p><i><strong>Synergies et coordination avec les partenaires techniques et financiers</strong></i>&nbsp;</p><br> <br> <ul> <li>Assurer la complémentarité et la cohérence avec les initiatives similaires ou complémentaires mises en œuvre par le PNUD et d'autres partenaires de développement.&nbsp;</li> </ul> <br> <ul> <li>Identifier et promouvoir les opportunités de synergies, de mutualisation des ressources et de capitalisation des expériences.&nbsp;</li> </ul> <br> <p><i><strong>Gestion administrative, financière et opérationnelle</strong></i>&nbsp;</p><br> <br> <ul> <li>Superviser la planification budgétaire, l'exécution financière et le suivi administratif du projet, conformément aux règles et procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Assurer la préparation et le suivi des contrats, conventions, termes de référence et autres documents de gestion.&nbsp;</li> </ul> <br> <ul> <li>Veiller à la conformité des processus de passation de marchés, d'audit, de gestion des risques et d'application du cadre HACT.&nbsp;</li> </ul> <br> <p><strong>a. Gestion des ressources humaines et leadership d'équipe</strong></p><br> <br> <ul> <li>Encadrer, superviser et motiver l'équipe du projet.&nbsp;</li> </ul> <br> <ul> <li>Clarifier les rôles et responsabilités des membres de l'équipe et assurer un suivi régulier de leur performance.&nbsp;</li> </ul> <br> <ul> <li>Identifier les besoins en renforcement des capacités et mettre en œuvre un plan de développement des compétences.&nbsp;</li> </ul> <br> <ul> <li>Promouvoir une communication interne fluide et un environnement de travail collaboratif.&nbsp;</li> </ul> <p><strong>b. Planification, suivi et reporting</strong></p><br> <br> <ul> <li>Préparer, en concertation avec les partenaires, les plans de travail annuels, les budgets et les cadres de résultats.&nbsp;</li> </ul> <br> <ul> <li>Produire les rapports narratifs et financiers requis (trimestriels, semestriels, annuels et ad hoc).&nbsp;</li> </ul> <br> <ul> <li>Assurer la mise à jour des registres de risques, des journaux de suivi, des leçons apprises et des recommandations.&nbsp;</li> </ul> <br> <ul> <li>Organiser les revues périodiques du projet et veiller à la mise en œuvre des recommandations.&nbsp;</li> </ul> <br> <p><strong>c. Gestion des connaissances et capitalisation</strong></p><br> <br> <ul> <li>Développer et mettre en œuvre une stratégie de capitalisation des acquis, de documentation des bonnes pratiques et de gestion des connaissances.&nbsp;</li> </ul> <br> <ul> <li>Assurer la diffusion des résultats, outils, études et produits de connaissance auprès des partenaires.&nbsp;</li> </ul> <br> <br> <p><strong>d. Supervision technique des études et consultations</strong></p><br> <br> <ul> <li>Identifier les besoins en expertise technique et piloter l'élaboration des termes de référence.&nbsp;</li> </ul> <br> <ul> <li>Superviser le recrutement des consultants et prestataires.</li> </ul> <br> <ul> <li>Assurer le suivi de la qualité des livrables et la validation technique des études, analyses et prestations.&nbsp;</li> </ul> <br> <p><strong>e. Coordination des missions de terrain</strong>&nbsp;</p><br> <br> <ul> <li>Planifier, organiser et superviser les missions sur le terrain dans les zones d'intervention du projet.&nbsp;</li> </ul> <br> <ul> <li>Assurer la coordination logistique et technique des visites, réunions et activités de suivi.&nbsp;</li> </ul> <br> <br> <p><strong>Compétences</strong></p><br> <p><strong>Compétences fondamentales</strong>&nbsp;</p><br> <br> <br> <br> <p><strong>Obtenir des résultats:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Planifier et contrôler son propre travail, prêter attention aux détails, fournir un travail de qualité dans les délais impartis. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Penser de manière innovante:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Ouvert aux idées créatives/risques connus, résout les problèmes de façon pragmatique, apporte des ameliorations. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Apprendre en continu:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Sortir de sa zone de confort, apprendre des autres et soutenir leur apprentissage. ​&nbsp;</p><br> <br> <br> <br> <p><strong>S'adapter avec agilité:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: S'adapte au changement, gère de façon constructive l'ambiguïté/l'incertitude, est flexible. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Agir avec determination:&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de dynamisme et de motivation, est capable de faire preuve de calme face à l'adversité, est confidant. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Engager et partenaire:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de compassion et de compréhension envers les autres, établit des relations positives. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Favoriser la diversité et l'inclusion:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Apprécie/respecte les différences, est conscient des préjugés inconscients, affronte la discrimination. ​&nbsp;</p><br> <br> <br> <br> <p><i><strong>Compétences&nbsp;fonctionelles&nbsp;et techniques:&nbsp;</strong></i>&nbsp;</p><br> <br> <p><i><strong>Domaine&nbsp;thématique</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Nom</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Définition</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion de projet&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser, de hiérarchiser et de contrôler les ressources, les procédures et les protocoles afin d’atteindre des objectifs précis&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion axée sur les résultats&nbsp;</p><br> <br> <br> <p>Être en mesure de gérer la mise en œuvre de stratégies, de programmes et de projets en mettant l’accent sur l’amélioration des performances et l’obtention de résultats démontrables. Connaître et comprendre les théories, les concepts, les méthodologies, les instruments et les outils pertinents&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Travailler avec des données et des éléments tangibles&nbsp;</p><br> <br> <br> <p>Savoir inspecter, nettoyer, transformer et modéliser des données dans le but de découvrir des informations utiles, ainsi que d’éclairer les conclusions et la prise de décision.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Business developpement</strong>&nbsp;</p><br> <br> <br> <p>Génération de connaissances&nbsp;&nbsp;</p><br> <br> <br> <p>Savoir chercher des informations et les transformer en connaissances utiles, qui sont adaptées au contexte ou répondent à un besoin exprimé. Savoir appliquer des concepts existants à de nouvelles situations et définir de nouveaux concepts afin de mettre au point des solutions réalisables et de nouvelles approches. Connaître les théories, concepts et modèles conceptuels pertinents qui peuvent être utiles pour faire face à de nouvelles situations.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion des opérations&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser et de superviser les différents aspects des opérations de l’organisation, d’une manière efficace, simultanée et intégrée, afin de convertir du mieux possible les ressources de l’organisation en résultats optimaux. Connaître les concepts et les mécanismes pertinents&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion des partenariats&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Gestion des relations   &nbsp;&nbsp;</p><br> <br> <br> <p>Capacité à nouer des liens avec un large éventail de partenaires publics et privés, à établir, entretenir et/ou renforcer les relations de travail, la confiance et la compréhension mutuelle&nbsp;</p><br> <br> <br> <br> <br> <br> <p><strong>Qualifications minimales</strong></p><br> <p><strong>Education</strong>:</p><br> <p>Un diplôme de fin d’etudes secondaires est requis; ou</p><br> <br> <p>Diplôme d’études Universitaires (Licence) dans le domaine de l’administration publique, gouvernance lo</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b><span>&nbsp;CHEF ECONOME </span><span>–</span><span>Four</span><span>Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr, Morocco</span></b></p><br><br><br><p><b><span>About Four Seasons Hotels and Resorts:</span></b></p><br><br><p><span><span>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and</span><span>growing</span><span>. At Four Seasons, we are powered by</span><span>people</span><span>and our culture enables everything we do. </span></span></p><br><br><br><p><span><span>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.</span><span>Whether you work with us, stay with us, live with</span><span>us</span><span>or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. </span></span></p><br><br><br><p><b><span>About Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr, Morocco:</span></b></p><br><br><p><span><span>This incredible hotel</span><span>located</span><span>in the capital of Morocco sits on</span><span>15 acres</span><span>and consists of 13 buildings for accommodation, restaurants, lobby,</span><span>located</span><span>within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </span></span></p><br><br><br><p><b><span>The Role of</span><span>the CHEF ECONOME</span><span>:</span></b></p><br><br><p><span><span>We currently have an opportunity for</span>&nbsp;a meticulous and organized Chef Econome to ensure optimal management of the commissary stock (receipts, issues, and inventories) at the Four Seasons At Rabat Kasr Al Bahr.</span><br>&nbsp;</p><br><br><br><p><span><span>As a Chef Econome, your responsibilities</span><span>include overseeing and managing the daily storeroom operations</span></span></p><br><br><br><p><span><span>Key Responsibilities:<br>•Receive, inspect, and store goods in accordance with internal procedures.<br>•Prepare and process stock withdrawals for production (food, alcoholic and non-alcoholic beverages, consumables, etc.).<br>•Ensure the storeroom is tidy, organized, and clean.<br>•Update stock movements in the system (issuance slips, receipt slips, etc.);<br>•Participate in periodic inventories and alert management to potential stockouts;<br>•Collaborate closely with the kitchen, F&amp;B, and other hotel departments;<br>•Ensure the storage, organization, and rotation of products according to FIFO standards and pre-established stock allocations;<br>•Conduct regular inventories (weekly, monthly, annual) to verify quantities and expiration dates for each product;<br>•Monitor stock levels and anticipate needs to prevent stockouts;<br>•Verify the compliance of deliveries (quantity, quality, expiration dates, temperature);<br>•Report any anomalies or discrepancies observed (stockouts, overstock, non-compliant products, etc.);<br>•Identify and manage perishable products with short shelf lives;</span></span></p><br><br><br><p><b><span>Our Ideal Chef Econome candidate will have:</span></b></p><br><br><p><span><span>We are seeking a talented Chef Econome </span><span>to join our team at Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr! In this role, you will bring your special talent and passion for delivering g</span></span><span><span>ood knowledge of food products (fresh, dry, frozen) and</span></span><span><span> alcoholic beverages;<br>• Strong organizational skills, attention to detail, and responsiveness;<br>• Proficiency with computer tools (Excel, inventory management software). Proficiency with BirchStreet is a plus.<br>• Team player with strong interpersonal skills;</span></span></p><br><br><p><span><span>• Team management (one food steward and one storekeeper).<br>• Proven experience in a similar role, ideally in the restaurant or food service industry;</span></span></p><br><br><p><b><span>Fluency in French, Arabic and English is</span><span>a must</span><span>for this location, along with eligibility to work in Morocco.</span></b></p><br><br><br><p><span><span>Four Seasons Hotels and Resorts can offer what many</span><span>hospitality</span><span>professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”</span></span></p><br><br><br><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: State or Regional Massage License</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Industrial Maintenance &amp; New Works Coordinator helps optimize production equipment maintenance and ensures production continuity. They are responsible for piloting investment projects and new works, while adhering to HSE standards. They also manage and coordinate all phases of construction projects, from assembly and design to realization and final delivery.</font></font></p><p><font dir="auto" ><font dir="auto" >As an Industrial Maintenance &amp; New Works Coordinator, your responsibilities will include:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Coordinating construction and investment projects.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitoring project timelines.</font></font></li><li><font dir="auto" ><font dir="auto" >Defining costs and deadlines for each project.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensuring compliance with current quality standards.</font></font></li><li><font dir="auto" ><font dir="auto" >Guaranteeing the proper execution of works and the integration of projects within the living environment and compliance with construction rules.</font></font></li><li><font dir="auto" ><font dir="auto" >Identifying technical solutions for improving installations and equipment (quality, capability, cycles, safety, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Monitoring the conformity of interventions and the operation of materials, installations, and equipment (receptions, tests, trials, adjustments, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Overseeing industrial works carried out by their personnel or subcontractors.</font></font></li><li><font dir="auto" ><font dir="auto" >Implementing new industrial means such as machines, air-conditioned rooms, etc., including managing subcontractor work (establishing specifications, consulting quotes, negotiation, order placement, pre-installation monitoring, site management, external services, work reception).</font></font></li><li><font dir="auto" ><font dir="auto" >Managing maintenance activity monitoring indicators (dashboards, reporting, energy consumption).</font></font></li><li><font dir="auto" ><font dir="auto" >Assuming all missions within the scope of their functions or upon request from their hierarchical superior.</font></font></li><li><font dir="auto" ><font dir="auto" >Managing maintenance activity monitoring indicators (dashboards, reporting, energy consumption).</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac +3) or Master's degree (Bac +5) in Mechanical/Industrial Maintenance.</font></font></li><li><font dir="auto" ><font dir="auto" >2-3 years of experience in a similar role.</font></font></li><li><font dir="auto" ><font dir="auto" >Proficiency in written and spoken French.</font></font></li><li><font dir="auto" ><font dir="auto" >Proficiency in essential office tools (spreadsheets, databases, accounting software, etc.) and the company's ERP.</font></font></li><li><font dir="auto" ><font dir="auto" >Expertise in mechanical, electrical, automation, and pneumatic fields.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work in a team and communicate effectively.</font></font></li><li><font dir="auto" ><font dir="auto" >Valid driver's license required.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Your interpersonal skills, curiosity, proactivity, and innovative mindset will enable you to successfully carry out your missions and thrive in this role.</font></font></p><p><font dir="auto" ><font dir="auto" >You will work in a dynamic and growing environment. You will benefit from the agility and flexibility of an SME combined with the solidity and resources of an international group with 170 years of history.</font></font></p><p><font dir="auto" ><font dir="auto" >You will benefit from a personalized onboarding program and regular training within a group offering rich and diverse career development opportunities.</font></font></p><p><font dir="auto" ><font dir="auto" >We are committed to an environmental and societal policy (CSR) regarding Biodiversity, Diversity &amp; Inclusion, Parenthood, Ethics, and Skills Development.</font></font></p><p><font dir="auto" ><font dir="auto" >We aim for carbon neutrality by 2050 for all our activities.</font></font></p><p><font dir="auto" ><font dir="auto" >We invest 5% of our annual revenue each year for the past 20 years in innovation for sustainable development.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform safe and efficient preventive and corrective maintenance on Vestas V90 3MW wind turbines and Balance of Plant (BoP) assets in accordance with OEM requirements, ACWA OPERATIONS policies, and site safety rules, ensuring high availability and reliability of the wind farm.</p><p>Key Accountabilities</p><p>Health, Safety, Security &amp; Environment</p><p>Strictly comply with ACWA OPERATIONS policies and procedures, OEM safety instructions, and customer/site rules.</p><p>Apply and maintain safe systems of work, including:</p><p>Permit to Work (PTW),</p><p>Lock Out / Tag Out (LOTO),</p><p>Isolation &amp; re-energization safety checks, and</p><p>Working-at-height, confined space, lifting operations controls (as applicable).</p><p>Report all incidents, near-misses, unsafe conditions, and environmental spills/risks in line with ACWA OPERATIONS HSE policy.</p><p>Maintain high standards of housekeeping in turbines, workshops, warehouses, and work areas.</p><p>Maintain 5S in own work areas (turbine, workshop, warehouse staging) and ensure as-left condition after each task.</p><p>Ensure correct handling/disposal of waste (oily rags, filters, packaging) and report any spill/leak immediately.</p><p>Maintain assigned vehicle cleanliness and readiness; perform basic daily checks (tires, lights, fluids if applicable) and report defects.</p><p>Operate company vehicles in full compliance with traffic rules and site speed limits; maintain safe driving behavior at all times (including outside the plant).</p><p>Use fuel cards responsibly and report any suspected misuse/loss immediately.</p><p>Operations and Maintenance</p><p>Wind Turbine Maintenance (WTG</p><p>Execute preventive and corrective maintenance on Vestas V90 3MW turbines in line with O&amp;M procedures, ACWA OPERATIONS standards, and HSE requirements.</p><p>Perform troubleshooting and diagnosis of turbine faults across mechanical, electrical, hydraulic, and basic control systems.</p><p>Repair/replace defective components (as per competence level), including but not limited to: sensors, actuators, hydraulic components, yaw/pitch systems, brakes, cooling</p><p>systems, auxiliary power supply, and other turbine assemblies.</p><p>Conduct tests and measurements to identify root causes and restore equipment to service (electrical tests, functional tests, basic calibrations, etc.).</p><p>Use of check sheets + photo evidence for critical jobs (before/after, torque marking, damaged parts, oil leaks, corrosion, water ingress).</p><p>Condition monitoring sampling support when assigned (oil samples, wear debris, grease sampling) with correct labeling/traceability.</p><p>Standard as-found / as-left reporting in WO (measurements, alarms, cause hypothesis, parts used, next actions).</p><p>Environmental controls: spill prevention basics, waste segregation, and immediate reporting of leaks (hydraulic oil, transformer area, etc.).</p><p>Recognize turbine alarms/error codes and ensure accurate reporting and appropriate escalation when needed.</p><p>Support wind turbine controller/automation basic maintenance and repair (within authorization and tool access).</p><p>BoP Maintenance (Substation / MV Collection / Auxiliaries)</p><p>Perform preventive and corrective maintenance for BoP equipment as assigned (MV/LV auxiliaries, earthing, lighting, small power, HVAC in control rooms, auxiliary transformers, etc.).</p><p>Assist/participate in high-voltage maintenance activities as authorized (switching support, inspections, basic checks) and always under applicable rules and permits.</p><p>Documentation &amp; Reporting</p><p>Complete all required paperwork and system entries accurately and on time: Work orders, checklists, reports, test results, PTWs, and maintenance logs.</p><p>Document all maintenance and repair actions, including parts used, measurements taken, findings, and recommendations.</p><p>Tools, Spares &amp; Assets Care</p><p>Use and maintain specialized tools and equipment properly (torque tools, test instruments, lifting accessories, hydraulic tools, etc.).</p><p>Ensure proper care and correct usage of company tools, vehicles, and PPE.</p><p>Support spare parts handling: identification, consumption recording, and feedback for replenishment (as per site process).</p><p>Identifies required spare parts during execution, ensures correct parts consumption / reservation through the WO, and informs Technical Supervisor of any shortage or quality</p><p>issue observed.</p><p>Supports traceability by documenting parts used, measurements taken, and findings in the WO/report and returning unused/defective parts as per site process.</p><p>Lifting / Crane Support (When Applicable)</p><p>Assist with heavy lift activities, including basic rigging support, exclusion zone setup, and acting as banksman/spotter when trained and authorized.</p><p>Ensure lifting tools and accessories are inspected/certified before use.</p><p>Continuous Improvement &amp; Skills Development</p><p>Demonstrate willingness to continuously build skills and progress toward advanced troubleshooting and repair capabilities.</p><p>Participate in trainings, toolbox talks, and technical feedback loops to improve reliability and safety performance.</p><p>Complete assigned TQP/online trainings, review relevant meeting records, and maintain readiness for operational and safety responsibilities</p><p>Integrated Management System Adherence</p><p>Ensure adherence to IMS procedures and contribute to achieving IMS objectives and targets at site level.</p><p>Support IMS audits (internal/external) and ensure timely implementation and closure of assigned corrective actions.</p><p>Support implementation of policies, procedures, and controls covering plant activities to meet procedural and legislative requirements.</p><p>Develop, update, and maintain work instructions and maintenance procedures relevant to wind farm operations and maintenance.</p><p>Relationship Management</p><p>Maintain effective working relationships with internal and external stakeholders (Project Company, ONEE, OEM, contractors, service providers, local authorities, etc.) with high standards of business ethics.</p><p>Ensure timely coordination and communication during critical site issues to support seamless plant operations.</p><p>Comply with assigned work schedule, on-call duty, and approved leave plan; notify supervisor in advance in case of constraints and ensure proper handover and job</p><p>continuity</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: DUT, BTS diploma/degree in electrical / Electromechanical Engineering or equivalent</p><p>Minimum Experience:</p><p>4-7 years experience in wind sector overseeing operation and maintenance.</p><p>Or 2-3 years experience as a Wind Turbine Technician in Vestas V90 WTGs, including extensive experience in troubleshooting, up tower repairs, replacement of major components and operation (start/ stop/ reset) of WTGs.</p><p>Technical Skills:</p><p>Wind turbine troubleshooting + planned maintenance execution</p><p>MV/HV substation &amp; BoP coordination (switchgear, protection, transformers, MV cables)</p><p>Basic ability to read technical documentation, electrical diagrams, and maintenance procedures.</p><p>Strong reporting, RCA support, and action closure mindset</p><p>Planning, prioritization, and performance-oriented deliver</p><p>Behavioural competencies:</p><p>Safety leadership &amp; compliance mindset</p><p>Accountability and execution ownership</p><p>Communication and collaboration</p><p>Problem-solving and structured thinking</p><p>Integrity, discipline, and resilience under pressure</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Finance &amp; Management Control Manager, the Management Controller conducts economic and financial analyses through group reporting, ensuring deadlines are met. The results of this work enable the operational and strategic management of the company. As Management Controller, your responsibilities will be as follows*: establish the master plan for budgets and long-term plans (forecasts in terms of revenue, production costs, fixed costs, and fixed assets); ensure the distribution and analysis of flash reports (monthly closing + 6-month forecasts), explaining variations to Management; prepare and distribute the various reports requested by the group; anticipate deviations from objectives/budgets and recommend corrective and preventive actions; Participate in performance improvement, for example through cost optimization, material consumption, and inventory levels (rotation, obsolescence); develop and implement industrial accounting in close collaboration with Operations and the IT Department (support ERP development); participate in the preparation of monthly activity reports (monitoring and evolution of production costs and performance indicators); participate in preparing responses to group inquiries; conduct ad-hoc missions at the request of management; validate investment requests; carry out all missions within the scope of your duties or at the request of your supervisor; *Non-exhaustive list. Required skills and knowledge: You hold a Master's degree (BAC+5) from a higher education institution specializing in finance or auditing and management control; you have a minimum of 3 years of experience in a similar position; You possess the following skills/knowledge: Proficiency in Microsoft Office, particularly Excel; Comfortable working with databases; Strong analytical, precision, and rigor skills; Excellent synthesis skills; Solid knowledge of accounting and industrial management control; Margin variance analysis; Mastery of operating cycles (purchasing and sales statistics, inventory valuation); Mastery of short- and medium-term performance forecasting. Your interpersonal skills, curiosity, and ability to be proactive and innovative will enable you to successfully carry out your duties and thrive in this role.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You hold a Master's degree (BAC+5) from a higher education institution specializing in finance or auditing and management control; You have a minimum of 3 years' experience in a similar position; You possess the following skills/knowledge: Proficiency in Microsoft Office, particularly Excel; Comfortable working with databases; Strong analytical, precision, and rigor skills; Ability to synthesize information; Solid knowledge of accounting and industrial management control; Margin variance analysis; Mastery of operating cycles (purchasing and sales statistics, inventory valuation); Mastery of short- and medium-term performance forecasting. Your interpersonal skills, curiosity, and ability to be proactive and innovative will enable you to successfully carry out your duties and thrive in this role.</font></font></p><p></p></section>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards in order to meet network transit times, safety, quality and customer service requirements.<br>The role also includes Pickup & Delivery activities, contributing to a high level of service excellence across warehouse, gateway and last-mile operations.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Perform inbound and outbound warehouse operations including sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.</li><li>Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.</li><li>Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.</li><li>Support flight, ramp, shuttle and warehouse activities as required by operational needs.</li><li>Deliver inbound shipments and collect outbound shipments within agreed service timelines.</li><li>Ensure the safety, security and integrity of shipments during handling, transportation and delivery.</li><li>Operate company vehicles responsibly, ensuring compliance with road safety regulations and DHL driving standards.</li><li>Manage undelivered shipments (UNDL) and report issues promptly to the supervisor.</li><li>Maintain cleanliness, organization and safety of the warehouse and operational areas (5S).</li><li>Test operational equipment before use and report any malfunction or safety hazard immediately.</li><li>Work closely with supervisors, team leaders and other departments to ensure smooth operational flow.</li><li>Cooperate with customs authorities and other external stakeholders when required.</li><li>Prepare daily operational reports and support network tracing requests.</li><li>Adhere strictly to Health, Safety & Environment (H&S) policies and report incidents or near-miss events on the same day.*</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*BAC +2 minimum.<br>Valid driving license B & C.<br>Minimum 1 year of driving experience; experience in logistics, transport or operations is an asset.<br>Good command of French, spoken and written.<br>Basic computer skills (Word, Excel, operational scanning systems).</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Analysis: Ability to identify operational issues and contribute to effective solutions.<br>Planning & Organizing: Manages tasks efficiently to meet deadlines in a fast-paced operational environment.<br>Decision Making: Takes appropriate actions while complying with DHL procedures and safety standards.<br>Results Orientation: Focuses on meeting operational targets and service quality KPIs.<br>Teamwork: Collaborates effectively with colleagues and supervisors.<br>Reliability & Responsibility: Demonstrates accountability, discipline and commitment to safety and service excellence.*</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.&nbsp;</span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.&nbsp;</span></li><li><span>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</span></li><li><span>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</span></li><li><span>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.</span></li><li><span>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</span></li><li><span>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</span></li></ul><br>. <br><ul><li><span>Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</span></li><li><span>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</span></li><li><span>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required. &nbsp;</span></li><li><span>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</span></li><li><span>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.&nbsp;</span></li><li><span>Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span>Bachelor degree in Tourism/Management or equivalent.</span></li><li><span>Additional qualification in Aviation/IATA/Tourism is a plus.</span></li><li><span>Proficient in Microsoft Office: Word, Excel, Power Point.</span></li><li><span>Good in English &nbsp;and French Languages (Arabic where necessary).</span></li><li><span>Acceptable knowledge in Airline/Travel products and services.</span></li><li><span>Capable of understanding customers’ problems and directing them in the right channel.</span></li><li><span>Effective communication skills to utilize in building sales and marketing techniques.</span></li><li><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></li><li><span>Capable of recommending alternate solutions to customers’ problems.</span></li><li><span>Effective persuasive, negotiation, and problem solving skills.</span></li><li><span>Ability to work for long hours and under pressure.</span></li><li><span>Employs interpersonal relations to support company’s objectives.</span></li></ul><br><b>Work Experience</b> <br><ul><li><span>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</span></li><li><span>Fresh graduates may be considered for this role given they demonstrate the required competencies.</span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.<br>&nbsp;</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.<br>&nbsp;</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.<br>&nbsp;</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.<br>&nbsp;</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.<br>&nbsp;</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.<br>&nbsp;</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.<br>&nbsp;</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.<br>&nbsp;</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.<br>&nbsp;</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh &amp; Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Ensures knowledge and understanding of OSHA regulations are up to date.<br>• Oversees all lost and found procedures.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to ensure adequate supplies.<br>• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Works effectively with the Engineering department on guest room maintenance needs.<br>• Understands and complies with loss prevention policies and procedures.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Assists in supervising an effective inspection program for all guestrooms and public space.<br>• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>Ensuring Exceptional Customer Service<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Sets a positive example for guest relations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>