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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are hiring Call Center Agents specialized in outbound calls for lead qualification in the energy sector.</p><br><br><p>Your tasks:<br>------------------------<br>Contact potential customers by phone.<br>Verify and complete the information on their files.<br>Ask the necessary questions to check qualification criteria.<br>Identify leads that meet the defined criteria.<br>Update information in internal tools.<br>Follow procedures and quality standards.<br>Help achieve production targets.</p><br><br> <br> Required profile : <p>Previous experience in outbound calls, call center work, or file qualification.<br>Experience in the energy or solar sector would be a plus.<br>Excellent spoken French.<br>Good listening and communication skills.<br>Serious, thorough, and able to follow a precise process.<br>Dynamic and enjoys working towards goals.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Maroc Climate and Security (MCS) – Carrier</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a <strong>strong performance orientation</strong>, reflected in clear objectives and results-driven practices. It is further complemented by an <strong>innovative dimension</strong> that values initiative, alongside <strong>structured organizational processes</strong> ensuring efficiency, consistency and reliability. </p><br><br> <br> Job : <p>MCS is currently recruiting Commercial Assistants for Call Reception.</p><br><br><p>Your main mission will be:<br>• Receiving telephone calls from clients and employees of the company (French market) B2B and B2C<br>• In-depth and targeted analysis of customer needs<br>• Routing calls to the correct contact person using internal tools<br>• Sending emails to take messages<br>• Sending requested documents<br>• Projecting a positive image of the represented company.</p><br><br> <br> <br> Required profile : <p>Required skills and experience:</p><br><br><ul><li>Associate's or Bachelor's degree</li><li>2 years of experience in a call center, specifically in call reception, is mandatory.</li><li>Very good command of French, both written and spoken, good speaking ability</li><li>Good listening and service skills, comfortable on the phone</li><li>Excellent ability to absorb information</li><li>Proficiency in office software (Word, Excel, PowerPoint...) would be a plus</li></ul><p><br>Personal qualities:</p><br><br><ul><li>Team spirit and willingness to share best practices</li><li>Commitment to continuous improvement</li></ul><p>Your personal commitment and proactivity will be assets for success in this role</p><br><br><p>Office hours + Weekend OFF</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Embark on a Sales Journey with Us as an Outbound Call Sales Agent!<br> Are you passionate about sales and fluent in French?<br> Join Best Service Team (BST) as an Outbound Call Sales Agent and connect with clients in the French market from the comfort of your home!<br> The Mission At BST, we believe in not just making sales, but building meaningful relationships.<br> We provide high-impact, B2B service solutions that help world-class brands expand their reach and enhance customer engagement.<br> What is BST?<br> BST is a specialized provider operating globally, dedicated to bridging the gap between technology and human interaction.<br> We bring together diverse cultures to tackle challenges within the sales industry, and we thrive in fast-paced environments where innovation and teamwork meet.<br> The Role: Outbound Call Sales Agent for the French Market As an Outbound Call Sales Agent targeting the French market, you will initiate conversations with potential clients, showcasing our products and services and driving our sales initiatives.<br> Your Daily Responsibilities The Connector: Make outbound calls to prospects, introducing our offerings with enthusiasm and professionalism.<br> The Closer: Understand customer needs and present appropriate solutions that resonate with them.<br> The Record Keeper: Maintain accurate records of all sales activities and customer interactions in our CRM system.<br> The Team Player: Collaborate with colleagues to share insights and improve sales strategies.<br> The Learner: Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.<br> Remote Work – Enjoy the flexibility of working remotely from anywhere.<br> Competitive Compensation – Receive a competitive base salary with additional performance-based bonuses.<br> KPI-Based Incentives – Earn additional rewards based on your individual performance and results.<br> Ongoing Training &amp; Development – Get continuous sales and product training to strengthen your skills and knowledge.<br> Career Growth Opportunities – Develop your career and explore opportunities for professional growth within the company.<br> International Team – Work alongside a supportive and diverse international team.<br> Fluent in French and English , both written and spoken.<br> Prior experience in sales or customer service roles is preferred.<br> Outstanding communication and interpersonal skills.<br> Strong negotiation and persuasive abilities.<br> Results-oriented with a passion for meeting targets.<br> Able to thrive in fast-paced and dynamic environments.<br> Excellent problem-solving skills with the ability to address customer objections effectively.<br></span> </div>

<div><p><strong>Airfreight ACC Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>Airfreight ACC Specialist </strong>in Morocco.</p><p><strong><em>Join us in connecting people and improving lives!             </em></strong></p>   <p><strong>In this Airfreight ACC Specialist position</strong></p><ul><li>You will support the execution of plans and processes to implement the AFR pricing strategy.</li><li>You will assist in responding to pricing enquiries in an efficient and competitive manner.</li><li>You will execute tasks and activities while ensuring effective resource management and optimizing productivity for day-to-day operations.</li><li>You will support the timely monitoring and accurate updating of local tariffs.</li><li>You will prepare and submit all relevant tender documentation.</li><li>You will develop and maintain databases containing specific information to enable quick responses to network queries.</li><li>You will build and maintain strong business relationships with customers and airline partners.</li><li>You will prepare carrier performance reports and conduct performance reviews.</li><li>You will identify opportunities to enhance services and processes, secure cost-effective and competitive pricing, and negotiate competitive rates with airline suppliers while meeting service specifications and transit time targets.</li><li>You will stay informed about recent developments in new solutions, services, trade lanes, and traffic developments.</li><li>You will provide functional guidance, advice, or training to less experienced team members when required.</li><li>You will identify and resolve recurring issues and recommend improvements to AFR pricing methods to increase effectiveness and efficiency.</li><li>You will contribute individually to achieving team objectives without direct responsibility for leading others.</li><li>You will influence stakeholders within the job area through clear explanations of facts, policies, and practices.</li><li>You will support and collaborate primarily with colleagues within your function.</li><li>You will build relationships with customers and key stakeholders and understand their interests and concerns.</li><li>You will address task-related issues professionally and appropriately to maintain positive working relationships.</li></ul> <p><strong>Qualifications & Experience</strong></p> <ul><li>More than 2 Years’ experience</li><li>Bachelor’s Degree or equivalent experience/qualification</li><li>Good communication</li><li>Good English and Arabic Both Written and Spoken</li><li>Ability to communicate effectively on all levels</li></ul><p>Ability to use initiative and be a self-starter</p> <p><strong>We offer:</strong></p><ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>Possible further career development.</li><li>Competitive salary.</li></ul>   <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul><li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li><li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li><li>The <strong>best solutions</strong> and <strong>best customer service</strong></li></ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><strong>Our Values: </strong>Respect & Results<br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <font color="#ffffff"> #LI-MEA</font></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>CGI Technologies and Solutions Morocco</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by an <strong>innovation dimension</strong> that encourages adaptability and initiative, while a more moderate <strong>competitive component</strong> supports a balanced results-driven mindset. </p><br><br> <br> Job : <p>As part of optimizing the performance of its information system on an IBM Mainframe z/OS environment, we are looking for a DB2 expert with strong expertise in SQL performance.<br>The mission primarily consists of analyzing, diagnosing, and optimizing DB2 access and SQL statements of existing programs, in order to reduce their resource consumption and improve the overall performance of critical applications.</p><br><br><p><span><u><strong>Functions and responsibilities</strong></u></span><br>• Perform performance analysis of SQL processes executed on DB2 for z/OS.<br>• Identify SQL queries that consume the most CPU, I/O, and execution time.<br>• Analyze and optimize SQL statements of existing programs.<br>• Analyze DB2 Access Paths and execution plans.<br>• Propose improvements to data access and indexing strategies.<br>• Analyze DB2 statistics and recommend necessary actions: RUNSTATS, REORG, BIND/REBIND, etc.<br>• Identify causes of performance degradation and propose sustainable solutions.<br>• Support development teams in improving their SQL queries.<br>• Participate in technical reviews and impact analyses.<br>• Monitor performance gains after implementing optimizations.<br>• Document optimizations carried out and contribute to the dissemination of good SQL practices.</p><br><br> <br> <br> Required profile : <p><br>Qualities required to succeed in this role<br>• Ideally 8 to 10 years of experience or more on DB2 for z/OS.<br>• Significant experience in analyzing and optimizing SQL performance on critical applications.<br>• Strong mastery of CPU, I/O issues, and data access optimization.<br>• Ability to analyze complex performance issues and propose concrete and sustainable solutions.<br>• Experience in production Mainframe environments with high volumes.</p><br><br><p>Essential technical skills<br>• DB2 for z/OS - expert level.<br>• SQL performance optimization.<br>• Access Path analysis.<br>• EXPLAIN PLAN.<br>• Index optimization.<br>• RUNSTATS / REORG.<br>• BIND / REBIND Packages.<br>• Management and analysis of DB2 statistics.<br>• Analysis of CPU / I/O consumption.</p><br><br><p>CGI is an inclusive employer and welcomes applications from people with disabilities and supports career development for men and women.</p><br><br> <br><br> </div>

<p>The call center agent is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests, and directing them Maintaining the highest quality of customer service Ensuring the achievement of the project's quantitative and qualitative objectives. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unquestionable empathy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>We are looking for passionate and dynamic call center agents to join our team dedicated to humanitarian causes. As a call center agent, your main mission will be to contact potential donors, providing them with clear and precise information about our humanitarian projects. You will be the voice of an organization, effectively communicating the value and impact of its initiatives.</p><br><br><p>The key aspect of your role will be to actively contribute to fundraising for our projects. You will need to develop creative and effective strategies to mobilize necessary resources, identifying new funding opportunities and encouraging donors to increase their support. Your commitment and determination will be essential to achieve our fundraising goals.</p><br><br><p>In summary, we are looking for call center agents who not only have excellent communication and listening skills but are also deeply motivated by humanitarian causes. If you are ready to invest yourself in meaningful projects and be part of a rewarding human adventure, join us at ADM Value. Together, we can make a lasting and positive difference in the lives of those who need it most.</p><br><br> <br> Required profile : <p>We are looking for call center agents with excellent oral communication skills, able to express themselves clearly and effectively, while adapting their message to the needs of each person they speak with. A keen sense of listening, empathy, and the ability to build trust are essential for this role, as they will help establish strong and lasting relationships with our donors. We are looking for people who are deeply motivated and passionate about humanitarian causes, ready to dedicate their energy and commitment to projects that make a real difference.</p><br><br><p>Ideal candidates should also demonstrate exemplary teamwork, unwavering listening skills, and exceptional responsiveness, appreciating collaborative work and sharing our values of mutual support and solidarity. They must actively engage in meaningful projects, contributing not only to our success but, most importantly, to improving the living conditions of those who need it most. If this profile resonates with you and you aspire to live an exceptional humanitarian adventure, join us at ADM Value. Together, we can build a better future for the underprivileged and bring about real positive change in the world.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Daily management and leadership of the team </li><li>Monitoring of performance indicators (KPIs) </li><li>Individual coaching and on-site support </li><li>Quality control of interactions </li><li>Implementation of corrective actions </li><li>Management of schedules and absences </li><li>Handling of customer escalations </li><li>Monitoring of individual and collective objectives </li><li>Daily reporting to the Team Leader</li><li>Participation in the skill development of employees </li><li>Employee evaluation </li></ul> <br> <br> Required profile : <p>Hard Skills (Professional, Technical &amp; Methodological)</p><br><br><p>1/Professional: Team Management/Planning and Organization/Quality Management/Proficiency in Customer Relationship Management Tools</p><br><br><p>2/Technical: Proficiency in various Call Center KPIs/Reporting/Communication /Proficiency in Advanced Call Center Tools</p><br><br><p>3/Methodological: Priority Management/Quality Management/Data Analysis/Problem Solving (analyze Root Cause to propose continuous improvement solutions to the Manager)</p><br><br><p><br>Soft Skills (Behavioral, Managerial and Linguistic)</p><br><br><p>1/Behavioral: Communication/Adaptability/Teamwork/Autonomy/Sense of Responsibility/Stress Management</p><br><br><p>2/Managerial: Leadership/Team Motivation/Coaching</p><br><br><p>3/Linguistic: Open-mindedness/Communication/Listening and Comprehension Skills</p><br><br> <br><br> </div>

<p><strong>Company overview:</strong> <br>Pentabell is seeking a skilled Channel &amp; Innovation Lead, for one of its clients. This role involves orchestrating a consistent customer experience across digital and assisted channels while establishing an innovation pipeline and test-and-learn culture for the new digital bank.<br> <br> <strong>Position:</strong> <br>Channel &amp; Innovation Lead<br> <br> <strong>Summary:</strong> <br>Orchestrate a consistent customer experience across digital and assisted channels while establishing an innovation pipeline and test-and-learn culture for the new digital bank.<br> <br> <strong>Responsibilities:</strong> <br> Define orchestration principles across mobile app, web, notifications, chatbot, call center, branches, ATMs, kiosks, and other relevant channels.<br> Ensure customer journeys are coherent, simple, and aligned with the digital bank value proposition across self-service and assisted touchpoints.<br> Identify journey breaks and coordinate cross-channel improvements with Product, Business, Marketing, Technology, Operations, and Support teams.<br> Contribute to the design and optimization of priority journeys such as onboarding, login, accounts, cards, payments, savings, support, complaints, activation, and usage.<br> Build and manage an innovation pipeline covering new features, personalization, gamification, self-service, marketplace concepts, financial wellness, and other value-added services.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor or Master's degree in a relevant field<br> 8-12 years of experience in digital channels, customer journeys, innovation, product management, or transformation<br> Proven experience orchestrating omnichannel customer experiences across web, mobile, ATM/kiosk, call center, and assisted channels.<br> Strong innovation, experimentation, customer-experience, and cross-functional leadership capability.<br> Experience establishing or leading a center of excellence is advantageous.<br> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : As part of our continuous development, we are hiring sales advisors. Your mission will be to market tourist stays and assist clients in their holiday choices.- Market stays in holiday clubs located in different countries around the world- Guide and advise clients to choose the best travel offer- Manage reservations and ensure they meet the needs of prospects <br> Required profile : Rigorous and passionate about tourismSales-oriented at heartPerfect command of FrenchEager to develop a first experience in tourism/travel <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : MCC is recruiting bilingual Spanish/French Customer Service Agents to handle customer requests and follow up on complaints. You will be the main point of contact for customers and ensure they receive professional and responsive support.<br>- Receive and process customer requests in Spanish and French<br>- Analyze situations encountered and propose suitable solutions<br>- Ensure clear, professional, and personalized communication<br>- Ensure customer satisfaction and loyalty<br>- Respect quality procedures and defined performance objectives <br> <br> Required profile : Fluency in Spanish and French, both spoken and written<br>Excellent communication and listening skills<br>Analytical mind, rigor, and organizational skills<br>Good ability to work in a team and manage priorities<br>Some experience in customer service or call center is desirable<br> <br><br> </div>

<p>We are looking for an experienced Business Analyst to join our Analytics &amp; Insight team. In this role, you will leverage contact center data, business performance metrics, and analytical insights to identify opportunities, support operational excellence, and drive business performance. Key Responsibilities Business &amp; Data Analysis Analyze contact center data, KPIs, and operational performance to identify trends, gaps, and opportunities. Translate business requirements into actionable analytical solutions and recommendations. Develop and maintain reports, dashboards, and performance analyses. Prepare and deliver insightful presentations to internal stakeholders and clients. Collaborate with the BI &amp; Reporting team to enhance dashboards and visualizations using Power BI . Support continuous improvement initiatives by providing data-driven recommendations. Use speech analytics and interaction data to identify customer and operational insights. Stakeholder Management Partner with internal stakeholders to understand business needs and translate them into analytical requirements. Present findings, insights, and actionable recommendations to management and clients. Work closely with Operations, Analytics, Data Science &amp; Engineering teams to support business objectives. Act as a trusted advisor by providing data-driven insights to improve operational performance. Manage multiple analytical projects and priorities in a fast-paced environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Applicants must meet the following requirements: A minimum of 2 years of experience as a Business Analyst or in a similar analytical role , preferably within a call center or customer service environment. Candidates without relevant experience in business analysis, data analysis, or a similar analytical role will not be considered for this position. Good command of French and English , with excellent verbal and written communication skills. Fluency in French and English (written and spoken) is mandatory. Intermediate knowledge of Power BI for data visualization and reporting. Strong analytical, problem-solving, and critical-thinking skills. Good understanding of call center operations, KPIs, and performance metrics . Experience with CallMiner or other speech analytics tools is a plus . Ability to translate complex data into clear, actionable business insights. Ability to manage multiple priorities and work independently in a fast-paced environment.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : At the heart of our customer service, you will ensure the satisfaction of our French and Spanish-speaking users through the Chat channel. You will manage real-time interactions effectively while providing personalized solutions.<br>- Communicate directly with our users to answer their questions and guide them<br>- Manage multiple chats at the same time with agility, composure, and precision<br>- Assist, advise, and provide personalized and effective follow-up for each request<br>- Quickly analyze the customer's need and provide a clear and suitable solution <br> <br> Required profile : Perfect written Spanish skills (Level C1 required)<br>Fast typing speed and ability to quickly navigate between multiple tabs and software<br>Empathy, patience, responsiveness, and a solution-oriented mindset<br>Previous successful experience in customer service or call center is highly desired <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : We are looking for a bilingual (French-English) Team Manager to lead our dynamic team within our company. If you are a leader driven by operational excellence and you are fluent in both French and English, this opportunity is for you!- Supervise and manage a high-performing team, ensuring the achievement of set objectives.- Ensure continuous training and professional development of team members.- Collaborate with other departments to ensure effective communication.- Manage schedules and ensure the quality of customer service. <br> <br> Required profile : Full bilingualism (French and English) spoken and written.Proven experience as a Team Manager, ideally in a call center environment.Excellent leadership, problem-solving, and decision-making skills.Ability to motivate and inspire a team towards achieving goals. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Reporting to the CIO, you will provide technical support and resolve first and second-level network incidents (N1/N2) for our two sites.<br>- Your responsibilities:<br>- Ticket Handling: Receive, analyze, and qualify requests for help and network incidents.<br>- Diagnosis &amp; Troubleshooting: Diagnose and fix connectivity problems, and issues with network equipment (routers, switches, firewalls, Wi-Fi access points, servers, etc.).<br>- Network Monitoring: Monitor the status of network infrastructures using our monitoring tools and intervene proactively in case of alerts.<br>- Documentation: Document all interventions and keep the knowledge base up to date. <br> Required profile : Education: Associate's degree to Master's degree in Networks &amp; Telecoms, IT, or a related field.<br>Experience: Proven experience of at least 1 to 2 years in a similar role within a call center / shared services center (NOC / IT Helpdesk).<br>Technical Skills:<br>Solid knowledge of network protocols (TCP/IP, DNS, DHCP, VPN, VLAN, routing).<br>Proficiency with network equipment environments (Cisco, Fortinet, Huawei, Juniper, etc.).<br>Knowledge of ticketing tools (Jira, ServiceNow, Zendesk, etc.) and monitoring tools (Nagios, Zabbix, SolarWinds...).<br>A network certification (CCNA, Network+, etc.) is a strong asset.<br>Languages &amp; Soft Skills:<br>Fluent/Bilingual English (required): Excellent oral and written communication to interact smoothly with our English-speaking clients and partners.<br>Flexible Hours: Full availability to work exclusively on night shifts.<br>Analytical skills, rigor, stress resistance, and a strong sense of customer satisfaction. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : MCC is strengthening its teams and is looking for Customer Advisors fluent in German and French to support its clients daily. You will be responsible for responding to their requests, handling complaints, and ensuring thorough follow-up to guarantee a positive and lasting customer experience.<br>- Handle customer requests in German and French<br>- Provide relevant answers<br>- Ensure follow-up until resolution, in coordination with the relevant departments<br>- Inform clients of the progress of their requests and ensure their satisfaction<br>- Apply internal procedures and respect quality standards <br> Required profile : Very good command of German and French, both spoken and written<br>Strong sense of customer relations and excellent communication skills<br>Ability to handle difficult situations with diplomacy and professionalism<br>Rigor, responsiveness, and problem-solving skills<br>Proficiency in standard computer tools<br>Experience in customer relations, complaint management, or call center is a plus <br><br> </div>