وظائف البيع بالتجزئة في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>AXA&nbsp;ASSURANCE&nbsp;MAROC</strong>&nbsp;recrute&nbsp;pour&nbsp;le&nbsp;compte&nbsp;de&nbsp;sa&nbsp;<strong>Direction Développement, Réseaux &amp; Marché Particuliers&nbsp;</strong>un/une <strong>Chargé de Marketing Digital</strong>:</span></p><br><p><span><strong><u>Mission&nbsp;du&nbsp;poste&nbsp;:&nbsp;</u></strong></span></p><br><p><span>Le Chargé de Marketing Digital à pour mission de développer la visibilité digitale, générer du trafic qualifié et optimiser la conversion en leads et ventes sur les écosystèmes AXA (site, MyAXA, réseaux sociaux), tout en contribuant à l’amélioration continue des parcours et des performances marketing.</span></p><br><p><span><strong><u>Interactions :</u></strong></span></p><br><p><span>Produit (MyAXA- AXA.MA), CRM, Data, IT, Paid Media, agences créa &amp; media.</span></p><br><p><span><strong><u>Activités du poste :</u></strong></span></p><br><p><span>1. Contenu &amp; Always-on :</span></p><br><p><br><span>• Définir et piloter le calendrier éditorial digital ;</span><br><span>• Produire et coordonner les contenus (social media, web, emailing, landing pages) ;</span><br><span>• Adapter les contenus aux temps forts business ;</span><br><span>• Garantir la cohérence des messages sur tous les canaux.</span></p><br><p><br><span>2. Acquisition &amp; Performance :</span></p><br><p><br><span>• Piloter les campagnes Paid Media (Meta, Google, LinkedIn…) ;</span><br><span>• Optimiser les tunnels de conversion (landing pages, CTA, parcours) ;</span><br><span>• Mettre en place des A/B tests (messages, créa, parcours) ;</span><br><span>• Suivre les coûts (CPL, CPA) et optimiser en continu.</span></p><br><p><br><span>3. Engagement &amp; Community Management :</span></p><br><p><br><span>• Animer les réseaux sociaux et développer l’engagement ;&nbsp;</span><br><span>• Gérer la e-réputation et modérer les interactions ;</span><br><span>• Suivre les messages entrants et coordonner les réponses ;</span><br><span>• Activer des partenariats/influence locale si nécessaire.</span></p><br><p><span>4. Marketing Automation &amp; Conversion :</span></p><br><p><br><span>• Mettre en place des scénarios (email, SMS, push) ;</span><br><span>• Segmenter et scorer les leads ;</span><br><span>• Déployer des stratégies de lead nurturing ;</span><br><span>• Activer le cross-sell / up-sell via la data comportementale.</span></p><br><p><br><span>5. Coordination digitale &amp; backlog marketing :</span><br><span>• Identifier les optimisations à forte valeur business (quick wins) ;</span><br><span>• Rédiger des briefs fonctionnels simples ;</span><br><span>• Contribuer à la priorisation des évolutions marketing avec Produit/IT ;</span><br><span>• Participer aux tests (recette) et valider les parcours ;</span><br><span>• Suivre les performances post-lancement.</span></p><br><p><br><span>6. Data &amp; Pilotage :</span></p><br><p><br><span>• Suivre les KPIs (trafic, engagement, conversion, ventes) ;</span><br><span>• Analyser la performance des campagnes et du funnel ;</span><br><span>• Produire des reportings mensuels ;</span><br><span>• Formuler des recommandations d’optimisation.</span></p><br><p><br><span>7. Innovation &amp; IA :</span></p><br><p><br><span>• Utiliser des outils d’IA pour la création de contenus (textes, visuels, vidéos) ;</span><br><span>• Générer des visuels marketing via IA (ex : campagnes, social, ads) ;</span><br><span>• Optimiser la production créative (gain de temps, tests rapides) ;</span><br><span>• Tester de nouveaux outils IA pour améliorer la performance marketing ;</span><br><span>• Contribuer à la structuration de bonnes pratiques IA (prompting, guidelines, cohérence de marque).</span></p><br><p><br><span>KPIs :</span><br><span>• Trafic web &amp; MyAXA ;</span><br><span>• Taux d’engagement ;</span><br><span>• Leads générés ;</span><br><span>• Taux de conversion ;</span><br><span>• Coût par lead / acquisition ;</span><br><span>• Ventes online ;</span><br><span>• ROI marketing ;</span><br><span>• Croissance base CRM.</span></p><br><p><span>&nbsp;<strong><u>Compétences&nbsp;requises:</u></strong></span></p><br><p><span><u>Compétences&nbsp;techniques&nbsp;:</u></span></p><br><ul><li><span>Maîtrise d’outils IA (ex : génération d’images, copywriting assisté, automatisation) ;</span></li><li><span>Capacité à utiliser l’IA pour améliorer la performance marketing ;</span></li><li><span>Bonne maîtrise des plateformes Ads (Meta, Google, LinkedIn) ;</span></li><li><span>Connaissance des outils de tracking (GA4, Tag Manager) ;</span></li><li><span>Compétences en rédaction &amp; culture digitale ;</span></li><li><span>Sensibilité data &amp; orientation résultats ;</span></li><li><span>Capacité à gérer plusieurs projets en parallèle.</span></li></ul><p><span>&nbsp;<u>Compétences&nbsp;transversales :</u></span></p><br><ul><li><span>Esprit analytique &amp; business ;</span></li><li><span>Autonomie et proactivité ;</span></li><li><span>Capacité à travailler en transverse ;</span></li><li><span>Créativité &amp; sens de l’innovation.</span></li></ul><p><span>&nbsp;<strong><u>Profil&nbsp;recherché&nbsp;:</u></strong></span></p><br><ul><li><span>De&nbsp;formation Bac+4/5 en Marketing / Communication / Digital ;</span></li><li><span>2&nbsp;à 4 ans d’expérience en marketing digital (profil hybride contenu + performance).</span></li></ul><p><span>Si&nbsp;le&nbsp;descriptif&nbsp;correspond&nbsp;à&nbsp;votre&nbsp;profil&nbsp;et&nbsp;motivations&nbsp;professionnelles,&nbsp;merci&nbsp;de&nbsp;nous&nbsp;faire&nbsp;parvenir&nbsp;vos&nbsp;CV.</span></p><br><p><span><strong>Pourquoi&nbsp;rejoindre&nbsp;AXA&nbsp;Assurance&nbsp;Maroc&nbsp;?</strong></span></p><br><ul><li><span>AXA&nbsp;est&nbsp;un&nbsp;des&nbsp;leaders&nbsp;de&nbsp;l’assurance&nbsp;et&nbsp;de&nbsp;la&nbsp;gestion&nbsp;d’actifs&nbsp;à&nbsp;travers&nbsp;le&nbsp;monde.</span></li><li><span>Nous&nbsp;aidons&nbsp;nos&nbsp;108&nbsp;millions&nbsp;de&nbsp;clients&nbsp;à&nbsp;traverser&nbsp;les&nbsp;petites&nbsp;et&nbsp;grandes&nbsp;difficultés&nbsp;de&nbsp;la&nbsp;vie.</span></li><li><span>Accéder&nbsp;à&nbsp;des&nbsp;opportunités&nbsp;de&nbsp;développement&nbsp;professionnel&nbsp;et&nbsp;de&nbsp;formation&nbsp;continue&nbsp;pour&nbsp;favoriser&nbsp;votre&nbsp;croissance&nbsp;au&nbsp;sein&nbsp;de&nbsp;notre&nbsp;entreprise&nbsp;et&nbsp;enrichir&nbsp;votre&nbsp;panel&nbsp;de&nbsp;compétences.</span></li><li><span>Evoluer&nbsp;dans&nbsp;une&nbsp;culture&nbsp;d'entreprise&nbsp;basée&nbsp;sur&nbsp;l’agilité,&nbsp;la&nbsp;performance&nbsp;individuelle&nbsp;et&nbsp;collective,&nbsp;la&nbsp;collaboration&nbsp;et&nbsp;l'éthique.</span></li><li><span>Être&nbsp;collaborateur&nbsp;AXA&nbsp;Assurance&nbsp;Maroc,&nbsp;c’est&nbsp;rejoindre&nbsp;un&nbsp;environnement&nbsp;de&nbsp;travail&nbsp;inclusif&nbsp;et&nbsp;diversifié,&nbsp;où&nbsp;chaque&nbsp;individu&nbsp;est&nbsp;valorisé&nbsp;et&nbsp;a&nbsp;la&nbsp;possibilité&nbsp;de&nbsp;s'épanouir.</span></li><li><span>Tous&nbsp;nos&nbsp;emplois&nbsp;sont&nbsp;ouverts&nbsp;aux&nbsp;personnes&nbsp;en&nbsp;situation&nbsp;d’handicap.</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Additional Information: <br>This hotel is owned and operated by an independent franchisee, <br>STE Le Palais Paysan SARL<br>.<br>The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.<br>Job Summary<br>Assistant Manager – Revenue &amp; Sales<br>is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.<br>Key Responsibilities<br>Revenue &amp; Inventory Management<br>Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability. <br>Maintain accurate and up-to-date reservation system information at all times. <br>Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels. <br>Execute sales and revenue strategies within reservation and sales systems. <br>Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner. <br>Reporting &amp; Forecasting Support <br>Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue. <br>Assist the Director of Revenue with weekly and monthly forecasting activities. <br>Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings. <br>Reservations &amp; Customer Service<br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Sales <br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Training &amp; Collaboration<br>Provide regular reservations system and process training for Front Office associates. <br>Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives. <br>Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets. <br>Qualifications &amp; Skills<br>Required<br>Proven experience in Front Office and/or Reservations within a hotel environment. <br>Strong sales and revenue optimization skills. <br>High level of attention to detail and accuracy. <br>Advanced knowledge of Opera PMS. <br>Excellent communication and customer service skills. <br>Strong analytical and reporting skills <br>Preferred<br>Experience working with Marsha and Empower Reservations systems. <br>Experience with the One Yield RMS (or similar, if no Marriott experience) <br>Basic knowledge of MarRFP or similar platforms (e.g., Lanyon). <br>Familiarity with One Source and CVENT. <br>Previous exposure to revenue management or distribution environments. <br>Personal Attributes<br>Results-driven with a strong commercial mindset. <br>Organized, proactive, and able to manage multiple priorities. <br>Team player with the ability to collaborate across departments. <br>Guest-focused with a passion for service excellence. <br>This company is an equal opportunity employer.<br>frnch1<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p><span>You drive revenue growth beyond the core and current customers. You are responsible of identifying potential customers/channels, initiating relationship and working the whole process of integrating them into Mondelez business.</span></p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Research and identify potential customers using various prospecting tools, databases, and market intelligence to build targeted prospect lists</li><li>Generate new business opportunities for the company (Away from home channels, new customers…)</li><li>Integrate these customers in the current RTM</li><li>Develop the right RTM for the new channels/customers</li><li>Manage winning customer business relationships that facilitate “best in industry” execution of our categories.</li><li>Work closely with key stakeholders including category, activation team, sales capability and customer finance</li><li>Fully understand category and insights knowledge, to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.</li><li>Create and manage the annual business plan to deliver agreed KPI’s and targets and provide reporting as required, in line with the joint business plan.</li><li>Optimize resources to deliver the best profitability in your operations.</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Customer management roles</li><li>Growing revenue and market share</li><li>Delivering results and problem solving</li><li>Negotiating and influencing decisions</li><li>Multiple customers strategies, structure and business practices</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><ul><li>Project management is critical for this role, working in multifunctional teams is critical to conclude new deals and penetrate new channels</li><li>Manage day to day operations to drive executional excellence, deliver operational KPIs, share gain and financial targets</li><li>Develop monthly scorecards to review with customers and track KPIs</li><li>Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.</li></ul><p><b><span>What you need to know about this position:</span></b></p><br><ul><li>Leadership skills are critical to succeed in this role, resilience is essential</li><li>Discipline and ownership are key components to build sustainable partnership internally and externally</li><li>Accountability is highly needed to deliver on agreed KPIs</li></ul><p><b><span>What extra ingredients you will bring:</span></b></p><br><ul><li>Ability to define a clear vision and strategy and transformational leadership to drive change</li><li>Customer facing experience in FMCG</li><li>Strong communication skills, influencing, negotiation and executive presence</li></ul><p><b><span>Education / Certifications:</span></b></p><br><ul><li>Master/Bachelor’s degree in business administration or a related field.</li><li>MBA or advanced degree is a plus</li></ul><p><b><span>Job specific requirements:</span></b></p><br><ul><li>Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.</li><li>Experience in confectionery or food industry is highly desirable.</li></ul><p><b><span>Travel requirements:</span></b></p><br><ul><li>Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level. Mobility is required.</li></ul>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularAccount ManagementSales </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><strong>Pourquoi travailler chez Fairmont Tazi Palace Tangier ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Description du poste<br><br><ul><li>Assiste le Spa Manager dans la gestion quotidienne des opérations du Spa afin de garantir un fonctionnement fluide et conforme aux standards de l'établissement.</li><li>Supervise les opérations quotidiennes du Spa et veille au bon fonctionnement du département.</li><li>Participe à l'élaboration et au suivi des plannings afin d'assurer une organisation optimale des équipes.</li><li>Accompagne, motive et développe les collaborateurs dans une démarche d'excellence opérationnelle et de qualité de service.</li><li>Veille au respect des standards LQA (Leading Quality Assurance), des procédures internes et des normes d'hygiène et de sécurité.</li><li>Supervise les réservations, les soins, les abonnements et les prestations afin d'optimiser le taux d'occupation et la satisfaction des clients.</li><li>Contrôle la qualité des prestations, la présentation des cabines, des espaces communs (Spa, piscine, fitness) ainsi que le respect des normes d'hygiène, de sécurité et de propreté.</li><li>Veille à la bonne circulation de l'information et assure une communication efficace au sein de l'équipe ainsi qu'avec les autres départements de l'hôtel.</li><li>Contribue au développement du chiffre d'affaires à travers la promotion des soins, des abonnements et des produits de vente (cross-selling et up-selling).</li><li>Assure le suivi des stocks, des inventaires et des commandes des produits de cabine et de vente.</li><li>Contrôle le suivi administratif des factures des prestataires et participe au suivi budgétaire du département.</li><li>Assure le suivi des indicateurs de performance et contribue à l'atteinte des objectifs de qualité, de satisfaction client et de rentabilité.</li></ul><br>Qualifications<br><br><p><strong>Expérience et formation :&nbsp;</strong></p><br><ul><li>Diplôme Bac+2 à Bac+5 en Management Hôtelier, Gestion, Bien-être ou domaine équivalent.</li><li>5 années d'expérience professionnelle, dont au moins 2 années dans un poste similaire, idéalement au sein d'un hôtel haut de gamme ou d'un établissement de même standing.</li></ul><p><strong>Compétences techniques :</strong></p><br><ul><li>Bonne connaissance des opérations quotidiennes d'un spa et des standards de qualité propres à un établissement de luxe.</li><li>Capacité à assister le Spa Manager dans l'organisation, la coordination et le suivi des activités du spa.</li><li>Bonne maîtrise de la planification des équipes, de la gestion des plannings et de l'organisation opérationnelle.</li><li>Bonne connaissance des soins, des produits de bien-être et des protocoles de soins proposés par le spa.</li><li>Capacité à assurer le suivi de la qualité des prestations et à veiller au respect des procédures et des standards de l'établissement.</li><li>Bonne maîtrise de la gestion des réservations, de l'accueil des clients et du suivi de leur satisfaction.</li><li>Bonne connaissance des normes d'hygiène, de sécurité et de santé applicables aux espaces de bien-être.</li><li>Maîtrise des outils informatiques et des logiciels de gestion hôtelière et de réservation de spa.</li><li>Bonne connaissance des standards LQA (Leading Quality Assurance) et capacité à veiller à leur application quotidienne afin de garantir une expérience client d'excellence.</li></ul><p><strong>Qualités personnelles</strong></p><br><ul><li>Excellentes compétences en leadership, avec une aptitude à encadrer, motiver et développer les équipes dans une démarche d'excellence opérationnelle.</li><li>Excellent sens de l'organisation, rigueur et souci du détail afin de garantir des prestations conformes aux standards d'un établissement de luxe.</li><li>Forte orientation client et sens aigu du service, avec la capacité d'offrir une expérience personnalisée et mémorable.</li><li>Excellentes capacités de communication, de coordination et de gestion des relations avec les clients, les équipes et les différents départements de l'hôtel.</li><li>Capacité à analyser les situations, à prendre des décisions et à résoudre les problèmes avec efficacité et professionnalisme.</li></ul><p><strong>Langues :&nbsp;</strong></p><br><ul><li>Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit.</li><li>La maîtrise d'une troisième langue constitue un atout.</li></ul><br>Informations supplémentaires<br><br><p><strong>Employee Benefits:</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont &amp; Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong><br>Respect:<br>We value the needs, ideas and individuality of others.&nbsp;We treat everyone with fairness and dignity.&nbsp;</p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.​</p><br><p>Belonging:<br>We celebrate our differences.&nbsp;We support each other and&nbsp;we always stand together.​</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that&nbsp;create unforgettable experiences.&nbsp;​</p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.​</p><br><p><strong>Diversity &amp; Inclusion</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>

<p>Take guest orders, communicate special requests to the kitchen, and coordinate delivery of orders and complementary in-room amenities according to Four Seasons Standards. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food &amp; beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods. Upsell additional services and products to maximize revenues. Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers in a timely manner to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Maintain and file logs of amenity deliveries, table retrievals and private bar service requests. Update Opera with guest preferences collected and maintain regular reports to review in-house and arriving VIPs with special requests/set-ups. Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact. Work harmoniously and professionally with co-workers and supervisors. Stock and order paper (cups, tags, straws etc) and office (Micros paper, printing paper, amenity cards, breakfast doorknob menus etc) supply items. Assist in setting tray tables for delivery. Work closely with the housekeeping coordinator to handle in-room guest requests simultaneously and seamlessly. Use HotSOS to dispatch staff to guestroom (and residential) floors to complete the needed request. Use Opera reports to prepare for hotel guests; share communication with team and beyond regarding preferences; update records/profiles etc. Coordinate with banquets when special deliveries are requested from an event to the guest room (i.e. midnight snack for bride and groom etc). Complete cashiering duties as per guideline daily. Assist in preparing regular Avero reports to analyze performance and adjust strategy according to guest preferences. Assist with payroll reporting. Have excellent Food &amp; Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests inquiries / problems / suggestions. Liaise with the Kitchen shift leader whenever in doubt about any guests' requests which are out of the menu / extraordinary, prior to confirming with the guests. Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets Standard Duties: To provide a friendly and professional service that always exceeds guests expectations. Assist in phone coverage with other departments. Assist the department to upkeep relevant noticeboards. Prepare related paperwork for new hires. Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc). To accept responsibility for the health, safety and welfare of all areas of the department, guests and employees and to respond properly to any hotel emergency. To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid. To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while not part of the normal routine, will be within the position's overall scope. To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Wear hair restraint/hat, gloves, apron, jacket and closed-toed shoes while on duty. To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. To respond to any changes in the department as dictated by the needs of industry, company or hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To conduct and attend training sessions as outlined. Perform other tasks or projects as assigned by the Director of Food &amp; Beverage or In-Room Dining Manager. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</p><p><strong>Desired Candidate Profile</strong></p><p>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Shiftmove is a profitable B2B SaaS company and the fastest-growing fleet management platform in Europe, born from the merger of Avrios and Vimcar, and now serving tens of thousands of corporate customers across Germany, France, Spain, Switzerland, Poland, and beyond.<br> Most recently, we acquired Optimum and Ocean in France, expanding our footprint and doubling down on one of Europe's largest fleet markets.<br> Our AI-powered platform connects real-time vehicle data with intelligent software so that businesses can procure smarter, control costs, stay compliant, and lead the transition to cleaner mobility, all from one place.<br> We have a clear goal: one million vehicles managed on our platform by 2027 .<br> We are already at 730,000.<br> The next chapter is about execution, and that is where you come in.<br> The Role You are walking into a high-impact leadership role as our local Site Manager on the ground in Casablanca.<br> Shiftmove is scaling its footprint across Europe, and we are establishing our Casablanca office as a premier, high-performing strategic hub dedicated to driving excellence across the French market.<br> You will run the day-to-day office environment autonomously, spearheading a cultural transformation focused on ownership and accountability, while partnering closely with functional managers based in France to ensure seamless after-sales execution.<br> In this role, you will drive the performance, structure, culture, and scalability of our Customer Experience (CX), Production, and local Site Operations .<br> What You'll Do Drive Accountability: Establish a high-performance culture backed by clear KPIs.<br> Govern Site Operations: Own day-to-day office management, on-site presence, and local HR/disciplinary actions to maintain high standards of professional conduct.<br> Scale Local Talent: Partner with global recruitment to drive localized hiring ramp-ups, improve employee engagement, and implement retention strategies to protect our talent base.<br> Industrialize Customer Support: Centralize and optimize Level 1 Technical Support, managing critical operational metrics including Customer Satisfaction (CSAT), Service Level Agreements (SLAs), and Time-to-Resolution (TTR).<br> Standardize Onboarding Processes: Build and embed performance measurement structures for the onboarding team from scratch, turning a manual workflow into a predictable, data-driven engine.<br> Manage Cross-Border Alignment: Act as the primary local anchor connecting Casablanca's site execution directly to French operational leadership.<br> Who Thrives in This Role Significant leadership experience: You bring significant years of experience leading operations, customer experience, or site/hub management within complex international environments SaaS ecosystem background: You possess a clear background within international, fast-paced SaaS, software, or B2B digital product scale-ups rather than traditional, high-volume commodity BPOs Scale-up DNA: You have a proven track record of building or restructuring teams from the ground up and moving unpolished processes into highly automated, standardized operational models Trilingual fluency: Native-level fluency in French for market alignment, corporate-level proficiency in English for global reporting, and fluency in Moroccan Arabic Data-driven operational mindset: A strategic leader who natively thinks in terms of product adoption, customer lifetime value, and structural efficiency How You Work You bridge diverse cultures: You possess the professional maturity required to seamlessly bridge European corporate expectations with local Moroccan workplace dynamics.<br> You embrace change and automation: You actively lead change management and comfortably support the rollout of new automated workflows and AI-driven efficiency tools.<br> What Success Looks Like In the First 3-6 Months: A comprehensive operational audit of the Casablanca hub is completed.<br> Missing KPI frameworks across onboarding and support are fully implemented with reliable daily and weekly routines established.<br> Casablanca’s operational speed and performance metrics are fully aligned with French corporate expectations.<br> In the First 6-12 Months: A standardized target operating model optimized for the French market is successfully rolled out.<br> Local team retention rates are stabilized, securing a strong and engaged local talent base.<br> Why Join Shiftmove Redefine Moroccan operations: You are given the unique mandate and direct autonomy to completely redefine how Shiftmove operates in Morocco, turning a local team into a premium center of excellence.<br> High-impact strategic leadership: Your work directly influences our highest-priority European market (France) within a fast-growing tech group.<br> PE-backed context: Our PE-backed context means your work directly influences how the business is valued and how decisions get made at the top.<br> A measurable mission: We are a company on a mission that is actually measurable: one million vehicles, cleaner fleets, and a category being built in real time.<br> With over 40 nationalities, we are united by our dedication and a shared belief in our purpose: to simplify mobility operations for businesses.<br> Different backgrounds, career paths, and perspectives are what make the work better.<br> What we care about is simple: people who take responsibility, make it happen, and care deeply about the work.<br> If you're unsure whether you fit, apply anyway.<br> And if you need anything adjusted during the process, just tell us, and we'll make it work.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence.<br> We’ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise.<br> We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling.<br> This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).<br> Our proprietary AI orchestrator.<br> Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.<br> Ready to kick start your career with us?<br> About this role This role will give you the opportunity to design and shape the technical foundation of our Analytics &amp; AI practice, working on high-impact client engagements across industries.<br> As our Analytics &amp; AI Architect, you will sit at the intersection of data engineering, analytics, data science, and AI — defining the standards, frameworks, and architectures that our teams build upon.<br> What will you do?<br> Lead the technical architecture of Data, Analytics and AI solutions for our clients, covering the full lifecycle from design to deployment: ARCHITECTURE &amp; DESIGN Design end-to-end data architectures: data lakes, lakehouses, warehouses, and streaming pipelines.<br> Define standards for data modeling, storage, ingestion, and transformation across client engagements.<br> Architect MLOps and AI deployment infrastructure (model registries, CI/CD for ML, monitoring).<br> Lead technical decisions on cloud platforms (Azure, AWS, GCP) and open-source tooling.<br> TEAM ENABLEMENT Define best practices and reusable frameworks for data engineers, analysts, and data scientists.<br> Act as a technical mentor and reviewer for cross-functional project teams.<br> Bridge the gap between data analysts, data engineers, and AI/ML engineers on complex projects.<br> Contribute to internal knowledge base, toolkits, and delivery accelerators.<br> CLIENT ENGAGEMENT Lead architecture workshops and discovery sessions with client stakeholders.<br> Translate business requirements into scalable, robust technical blueprints.<br> Present architecture decisions to both technical teams and executive audiences.<br> Support pre-sales and proposal efforts with technical scoping and solution design.<br> OTHER Provide internal training and knowledge-sharing sessions with the team.<br> Support the Head of Practice on business development and internal capability initiatives.<br> Who are you?<br> EDUCATION &amp; PROFESSIONAL EXPERIENCE Master’s degree in Computer Science, Data Engineering, Software Engineering, Applied Mathematics, or a related field.<br> Full proficiency in English + 1 additional language (French, Arabic, Spanish, German.<br>..). 6+ years of technical experience in data architecture or a closely related field.<br> Proven track record in a consulting or multi-client services environment.<br> TECHNICAL SKILLS DATA ARCHITECTURE &amp; PLATFORMS Proven hands-on experience designing large-scale data platforms: data lake, lakehouse, or warehouse architectures (Databricks, Snowflake, BigQuery, Azure Synapse, Redshift).<br> Strong command of SQL and at least one of Python, Scala, or Spark for data processing and transformation.<br> Experience with Big Data ecosystems: Hadoop, Spark, PySpark, Hive, or equivalent.<br> Familiarity with streaming and real-time architectures (Kafka, Flink, Spark Streaming).<br> AI &amp; ML INFRASTRUCTURE Proven hands-on experience with ML lifecycle tooling: MLflow, Kubeflow, SageMaker, Azure ML, or equivalent.<br> Experience architecting MLOps pipelines: model versioning, CI/CD for ML, monitoring and drift detection.<br> Exposure to GenAI and LLM integration patterns (RAG architectures, vector databases, prompt pipelines).<br> DATA ENGINEERING &amp; DEPLOYMENT Proven hands-on experience with orchestration and transformation tools: Airflow, dbt, or equivalent.<br> Proven hands-on experience with container technologies: Docker, Kubernetes.<br> Proven hands-on experience with versioning software: Git, GitHub, GitLab.<br> Proven hands-on experience deploying solutions in cloud ecosystems: AWS, Azure, or Google Cloud.<br> GOVERNANCE &amp; STANDARDS Knowledge of data governance frameworks: data catalogs, lineage tracking, access control, and data quality management.<br> Exposure to BI and data visualization platforms (Power BI, Tableau, Looker) and semantic layer design.<br> INTERPERSONAL SKILLS Ability to step back, analyze complex problems, define architectural options, and drive decisions.<br> Strong ability to work and collaborate with a variety of stakeholders across technical and business functions.<br> Excellent communication skills with the ability to translate complex technical architectures into clear business implications.<br> High autonomy, attention to detail, and ability to manage multiple client engagements simultaneously.<br> What we offer A competitive salary.<br> A great working environment.<br> A steep learning curve with interesting and diverse topics to work on.<br> A healthy work-life balance.<br> Health insurance benefits.<br> Equal opportunity employer Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, training and job termination).<br> If you believe you match our requirements and values, we would be happy to hear from you.<br> Visit our website to know more about us, our services and company culture.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jun 29, 2026, 12:00AM</p><br><br><p><strong>Contract duration : </strong></p><br><br>Vidéo EVP<br>Déclaration de mission de l'entreprise<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>À propos du rôle<p><span>Vous évoluerez dans un environnement d'expertises à forte valeur ajoutée avec la possibilité de travailler pour de grands comptes et ce, sur tous secteurs d'activités, depuis nos locaux et ou chez le client Au sein de notre agence à Casablanca, vous intégrez une équipe projet et contribuez à toutes les phases de mise en œuvre d'une application Salesforce.</span></p><br><br><br><p><span>En tant que Lead Tech Salesforce combine expertise CRM, vision architecturale et encadrement d'équipe :</span></p><br><br><ul><li><span>Participer à la conception de l’architecture technique</span></li><li><span>Piloter l’équipe technique</span></li><li><span>Garantir la qualité et la maintenabilité des solutions conformément aux orientations d’architecture</span></li><li><span>Être le référent technique auprès de l’équipe de développeurs</span></li></ul><br><p><span><span><strong>Activités</strong></span></span></p><br><br><p><span><strong><u>Élaboration et Conception</u></strong></span></p><br><br><ul><li><span>Participer à la définition de l’architecture technique avec l’Architecte</span></li><li><span>Participer à la rédaction des dossiers d’architecture technique (DAT), les spécifications techniques détaillées et les patterns de développement.</span></li><li><span>Garantir le respect des standards de développement, de sécurité et de performance.</span></li></ul><p><span><strong><u>Design Technique</u></strong></span></p><br><br><ul><li><span>Réaliser les conceptions détaillées (schémas d’architecture, flux d’intégration) en renfort de l’architecte</span></li><li><span>Définir les stratégies ALM (Azure DevOps, pipelines CI/CD, gestion des environnements).</span></li><li><span>Évaluer la faisabilité technique des demandes métiers et challenger les choix fonctionnels.</span></li><li><span>Anticiper les impacts techniques et les risques d’architecture.</span></li></ul><p><span><strong><u>Collaboration et animation transverse</u></strong></span></p><br><br><ul><li><span>Animer et coordonner une équipe de développeurs</span></li><li><span>Assurer la montée en compétence technique de l’équipe (revues de code, mentoring, bonnes pratiques).</span></li><li><span>Être l’interlocuteur technique privilégié du chef de projet, de l’architecte et du client.</span></li><li><span>Participer aux phases d’avant-vente (chiffrage, soutenance technique, POC).</span></li><li><span>Contribuer à la capitalisation technique transverse (frameworks internes, composants réutilisables).</span></li><li><span>Participer à la roadmap technique</span></li></ul><p><span><strong><u>Tests et Validation</u></strong></span></p><br><br><ul><li><span>Définir la stratégie de tests techniques (unitaires, intégration, performance).</span></li><li><span>Superviser les campagnes de tests et la correction des anomalies.</span></li><li><span>Garantir la qualité du code via des revues systématiques et outils d’analyse</span></li><li><span>Assurer la gestion des releases</span></li><li><span>Assurer une veille technologique sur l’écosystème</span></li><li><span>Être un acteur actif de la réduction de la dette technique</span></li></ul><p><span><strong><u>Documentation et Reporting</u></strong></span></p><br><br><ul><li><span>Documenter les architectures, spécifications techniques et procédures d’exploitation.</span></li><li><span>Assurer un reporting régulier sur l’avancement technique et les risques associés.</span></li><li><span>Contribuer aux dossiers d’exploitation et aux transferts vers les équipes RUN.</span></li></ul><p><span><strong><u>Estimation et Gestion des Charges</u></strong></span></p><br><br><ul><li><span>Participer aux estimations techniques (macro-chiffrage, planning, capacité).</span></li><li><span>Valider la cohérence technique des estimations produites par l’équipe.</span></li><li><span>Identifier les risques de dérive technique et proposer des plans de mitigation.</span></li></ul><p><span><strong><u>Sécurité et Environnement</u></strong></span></p><br><br><ul><li><span>Garantir le respect des standards de sécurité (RBAC, sécurité Dataverse, RGPD).</span></li><li><span>Veiller à la conformité des développements aux normes Groupe et de l’éditeur</span></li><li><span>Assurer la prise en compte des exigences de performance et de scalabilité.</span></li></ul><br>À propos de vous<p><span><span>Profil titulaire d’un bac +5 (Ecole d’Ingénieur ou Universitaire)</span></span></p><br><br><p><br><span><span>Expérience professionnelle avérée en développement Salesforce (&gt; 5 ans)</span></span></p><br><br><p><br><span><span>Expérience dans un environnement complexe</span></span></p><br><br><p><br><span><span>Connaissance des méthodes agiles</span></span></p><br><br><p><br><span><span>Maîtrise parfaite du français et de l'anglais (B2)</span></span></p><br><br><br><p><span><span><strong><u>Compétences techniques requises :</u></strong></span><span><strong><u>spécificité Salesforce</u></strong></span></span></p><br><br><ul><li><span><span>Apex avancé (triggers, batch, queueable)</span></span></li><li><span><span>Lightning Web Components</span></span></li><li><span><span>Flow Builder (record-triggered, scheduled)</span></span></li><li><span><span>SOQL / SOSL</span></span></li><li><span><span>Modèle de sécurité Salesforce</span></span></li><li><span><span>Intégrations API REST/SOAP</span></span></li><li><span><span>SFDX &amp; gestion des métadonnées</span></span></li><li><span><span>Data modeling Salesforce</span></span></li><li><span><span>Event-driven architecture (Platform Events)</span></span></li></ul><p><span><span><strong><u>Compétences techniques requises : Spécificité DYN</u></strong></span></span></p><br><br><ul><li><span><span>Architecture applicative</span></span></li><li><span><span>Dynamics 365 &amp; Power Platform</span></span></li><li><span><span>Intégration SI (API, Azure, ESB)</span></span></li><li><span><span>DevOps &amp; ALM</span></span></li><li><span><span>Sécurité applicative</span></span></li></ul><p><span><span><strong><u>Soft Skills</u></strong></span></span></p><br><br><ul><li><span><span>Communication</span></span></li><li><span><span>Leadership</span></span></li><li><span><span>Rigueur et constance</span></span></li><li><span><span>Proactivité</span></span></li><li><span><span>Ecoute &amp; bienveillance</span></span></li><li><span><span>Anglais (B2)</span></span></li><li><span><span>Amélioration continue</span></span></li></ul><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>Informations supplémentaires<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Égalité des chances en matière d'emploi<p>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p><br><br>Récompenses..<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<p>Drive IKEA Morocco's local relevance, business growth and corporate reputation through impactful events, strategic partnerships and public relations activities, while collaborating closely with the Service Office to adapt and execute regional initiatives in the Moroccan market.</p><p>Plan, coordinate and execute commercial events and marketing activations supporting IKEA campaigns and commercial priorities. Coordinate store openings, pop-up launches and special customer events. Manage event logistics, suppliers, production, budgets and timelines. Ensure all activations deliver a consistent IKEA brand experience and support customer acquisition, visitation and sales.</p><p><strong>Strategic Partnerships</strong></p><p>Identify, develop and manage strategic B2B and B2C partnerships that support IKEA business objectives. Build relationships with commercial partners, institutions, NGOs, developers and external stakeholders. Identify sponsorship and collaboration opportunities aligned with IKEA's brand and commercial priorities. Negotiate partnership agreements together with relevant internal stakeholders. Evaluate partnership performance and business impact.</p><p><strong>Commercial Public Relations</strong></p><p>Develop and execute PR activities supporting product launches, campaigns and commercial initiatives. Coordinate media coverage around commercial campaigns and seasonal activities. Organize media previews, product launches and press events. Build relationships with lifestyle, home furnishing and consumer media. Identify storytelling opportunities that increase brand awareness and commercial impact. Coordinate interviews, podcasts and editorial opportunities supporting IKEA campaigns.</p><p><strong>Corporate Public Relations</strong></p><p>Support and strengthen IKEA Morocco's corporate reputation. Coordinate local PR activities related to corporate announcements, sustainability initiatives, business milestones, investments and strategic projects. Organize corporate press conferences and media briefings. Develop relationships with business media, journalists and institutional stakeholders. Support crisis communication activities whenever required.</p><p><strong>Community Engagement</strong></p><p>Develop initiatives that strengthen IKEA's relationship with local communities. Coordinate community engagement and CSR-related activities. Build partnerships with local organizations, associations and institutions. Represent IKEA at relevant external events and community initiatives.</p><p><strong>Service Office Collaboration</strong></p><p>Act as the main point of contact between IKEA Morocco and the Service Office for PR, events and partnership initiatives. Collaborate closely with the Service Office PR &amp; Events team to adapt and execute regional initiatives locally. Support the implementation of regional communication plans while identifying additional opportunities relevant to the Moroccan market. Ensure alignment with IKEA global brand guidelines and regional communication priorities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Plan, coordinate and execute commercial events and marketing activations supporting IKEA campaigns and commercial priorities.</li><li>Coordinate store openings, pop-up launches and special customer events.</li><li>Manage event logistics, suppliers, production, budgets and timelines.</li><li>Ensure all activations deliver a consistent IKEA brand experience and support customer acquisition, visitation and sales.</li><li>Identify, develop and manage strategic B2B and B2C partnerships that support IKEA business objectives.</li><li>Build relationships with commercial partners, institutions, NGOs, developers and external stakeholders.</li><li>Identify sponsorship and collaboration opportunities aligned with IKEA's brand and commercial priorities.</li><li>Negotiate partnership agreements together with relevant internal stakeholders.</li><li>Evaluate partnership performance and business impact.</li><li>Develop and execute PR activities supporting product launches, campaigns and commercial initiatives.</li><li>Coordinate media coverage around commercial campaigns and seasonal activities.</li><li>Organize media previews, product launches and press events.</li><li>Build relationships with lifestyle, home furnishing and consumer media.</li><li>Identify storytelling opportunities that increase brand awareness and commercial impact.</li><li>Coordinate interviews, podcasts and editorial opportunities supporting IKEA campaigns.</li><li>Support and strengthen IKEA Morocco's corporate reputation.</li><li>Coordinate local PR activities related to corporate announcements, sustainability initiatives, business milestones, investments and strategic projects.</li><li>Organize corporate press conferences and media briefings.</li><li>Develop relationships with business media, journalists and institutional stakeholders.</li><li>Support crisis communication activities whenever required.</li><li>Develop initiatives that strengthen IKEA's relationship with local communities.</li><li>Coordinate community engagement and CSR-related activities.</li><li>Build partnerships with local organizations, associations and institutions.</li><li>Represent IKEA at relevant external events and community initiatives.</li><li>Act as the main point of contact between IKEA Morocco and the Service Office for PR, events and partnership initiatives.</li><li>Collaborate closely with the Service Office PR &amp; Events team to adapt and execute regional initiatives locally.</li><li>Support the implementation of regional communication plans while identifying additional opportunities relevant to the Moroccan market.</li><li>Ensure alignment with IKEA global brand guidelines and regional communication priorities.</li></ul>

<p>As a Quality Coordinator, you are the operational engine of Suitsupply s quality function, keeping the day-to-day process running smoothly across a network of factories and inspectors. You will schedule inspections, chase submissions, lead in-office fittings, gather store feedback, and ensure nothing falls through the cracks. Reporting to the Senior QC Manager, you work closely with the Buying team to keep inspections on track and orders moving on time. Your work sits at the intersection of quality, operations, and supplier relationships directly influencing the consistency and reliability of every garment Suitsupply delivers to its customers.</p><p>What You Will Do:</p><ul><li>Coordinate and schedule all AQL inspections across assigned factories, aligned with the production calendar.</li><li>Maintain a live inspection calendar and flag conflicts, gaps, or missed windows early.</li><li>Work closely with the Buying team on order management to ensure inspections are completed on time and do not cause production or delivery delays.</li><li>Prepare inspection briefs for factory inspectors with correct tech packs, AQL levels, and workmanship standards.</li><li>Act as the primary contact for all factory-embedded QC Inspectors on day-to-day admin and reporting.</li><li>Chase outstanding Final Inspection Reports and Pending Quality Issues, maintaining a submission tracker and escalating delays.</li><li>Assist with inspections carried out in the office as an extra check on incoming bulk garments.</li><li>Lead in-office QC fittings, organizing bulk comparisons across multiple factories to assess and drive consistency in fit, construction, and finish.</li><li>Compile factory scorecard data from inspection outcomes and Pending Quality Issues; prepare regular supplier performance reports.</li><li>Maintain regular contact with Suitsupply stores to gather quality feedback, translate it into action plans, and follow up with factories to close the loop.</li><li>Support the Senior QC Manager in preparing supplier-facing quality reviews.</li><li>Visit factories regularly to verify AQL is correctly applied and Corrective Action Plans (CAPs) are up to date.</li><li>Report factory visit findings to the Senior QC Manager and track that previously raised issues have been actioned.</li><li>Support new factory onboarding from a quality admin perspective inspection frameworks, contacts, and reporting templates.</li><li>Ensure all activities align with Suitsupply s sustainability and compliance standards.</li></ul><p>Who You Are:</p><ul><li>1 3 years of experience in a coordination or quality-related role, ideally in fashion, garment manufacturing, or supply chain.</li><li>Strong organizational skills with the ability to manage multiple deadlines and follow-up threads simultaneously.</li><li>Comfortable with Excel, data trackers, and reporting tools; PLM experience is a plus.</li><li>Eye for automation opportunities able to identify repetitive reporting or follow-up tasks that could be streamlined through templates, tools, or simple workflow improvements.</li><li>Confident communicator in local language and English</li><li>Detail-oriented, proactive, and genuinely interested in garment quality and manufacturing.</li><li>Organized and dependable keeps multiple workstreams on track without losing detail.</li><li>Data-conscious spots gaps, flags inconsistencies, and maintains clean records.</li><li>Collaborative bridges Quality, Buying, stores, and factory inspectors effectively.</li><li>Proactive surfaces issues early and follows through on action plans.</li><li>Willing to relocate to proximity of local factory.</li></ul><p>What You Will Get:</p><ul><li>Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.</li><li>Growth: We see your potential as a key asset. At Suitsupply, you ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.</li><li>Incentivized Bonus: Earn a performance-based bonus tied directly to your productivity and results.</li><li>Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labor Organization.</li><li>Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>1 3 years of experience in a coordination or quality-related role, ideally in fashion, garment manufacturing, or supply chain.</li><li>Strong organizational skills with the ability to manage multiple deadlines and follow-up threads simultaneously.</li><li>Comfortable with Excel, data trackers, and reporting tools; PLM experience is a plus.</li><li>Eye for automation opportunities able to identify repetitive reporting or follow-up tasks that could be streamlined through templates, tools, or simple workflow improvements.</li><li>Confident communicator in local language and English</li><li>Detail-oriented, proactive, and genuinely interested in garment quality and manufacturing.</li><li>Organized and dependable keeps multiple workstreams on track without losing detail.</li><li>Data-conscious spots gaps, flags inconsistencies, and maintains clean records.</li><li>Collaborative bridges Quality, Buying, stores, and factory inspectors effectively.</li><li>Proactive surfaces issues early and follows through on action plans.</li><li>Willing to relocate to proximity of local factory.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>ORDER TAKER JOB DESCRIPTIONS</span></span></p><br><br><br><ul><li><p><span><span>Take guest orders, communicate special requests to the kitchen, and coordinate </span><span>delivery</span><span> of orders and complementary in-room amenities according to Four Seasons Standards.</span></span></p><br><br></li><li><p><span><span>Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food &amp; beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.</span></span></p><br><br></li><li><p><span><span>Upsell </span><span>additional</span><span> services and products </span><span>to</span><span> maximize revenues.</span></span></p><br><br></li><li><p><span><span>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers </span><span>in a timely manner</span><span> to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities.</span></span></p><br><br></li><li><p><span><span>Anticipate guest needs, </span><span>ascertain</span><span> satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</span></span></p><br><br></li><li><p><span><span>Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from </span><span>kitchen</span><span> and delivered in a prompt and </span><span>accurate</span><span> fashion.</span></span></p><br><br></li><li><p><span><span>Maintain and file logs of amenity deliveries, table retrievals and private bar service requests.</span></span></p><br><br></li><li><p><span><span>Update Opera with guest preferences collected and </span><span>maintain</span><span> regular reports to review in-house and arriving VIPs with special requests/set-ups.</span></span></p><br><br></li><li><p><span><span>Comply with</span><span> Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as </span><span>set forth in</span><span> Empact.</span></span></p><br><br></li><li><p><span><span>Work harmoniously and professionally with co-workers and supervisors.</span></span></p><br><br></li><li><p><span><span>Stock and order paper (cups, tags, straws </span><span>etc</span><span>) and office (</span><span>Micros</span><span> paper, printing paper, amenity cards, breakfast </span><span>doorknob</span><span> menus </span><span>etc</span><span>) supply items.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in setting tray tables for delivery.</span></span></p><br><br></li><li><p><span><span>Work closely with </span><span>the housekeeping</span><span> coordinator to handle in-room guest requests simultaneously and seamlessly.</span></span></p><br><br></li><li><p><span><span>Use</span><span>HotSOS</span><span> to dispatch staff </span><span>to</span><span> guestroom (and residential) floors to complete the </span><span>needed</span><span> request.</span></span></p><br><br></li><li><p><span><span>Use Opera reports to prepare for hotel guests; share communication with team and beyond </span><span>regarding</span><span> preferences; update records/profiles etc.</span></span></p><br><br></li><li><p><span><span>Coordinate with banquets when special deliveries are requested from an event to the guest room (</span><span>i.e.</span><span> midnight snack for bride and groom </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>Complete cashiering duties as per guideline daily.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in preparing regular </span><span>Avero</span><span> reports to analyze performance and adjust strategy according to guest preferences.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> with payroll reporting.</span></span></p><br><br></li><li><p><span><span>Have excellent Food &amp; Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions.</span></span></p><br><br></li><li><p><span><span>Liaise with the Kitchen shift leader whenever in doubt about any </span><span>guests'</span><span> requests which </span><span>are</span><span> out of the menu / extraordinary, prior to confirming with the guests.</span></span></p><br><br></li><li><p><span><span>Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets</span></span></p><br><br></li></ul><br><p><b><span>Standard Duties:</span></b></p><br><br><ul><li><p><span><span>To provide a friendly and professional service that always exceeds </span><span>guests’</span><span>expectations</span><span>.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in phone coverage with other departments.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> the department to upkeep relevant </span><span>noticeboards</span><span>.</span></span></p><br><br></li><li><p><span><span>Prepare related paperwork for new hires.</span></span></p><br><br></li><li><p><span><span>Requires knowledge and the ability to </span><span>operate</span><span> computer equipment including word processing and spreadsheet software plus other systems (</span><span>i.e.</span><span> Opera, Windows, Bayan payroll and analysis reports </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>To accept responsibility for the </span><span>health,</span><span>safety</span><span> and welfare of all areas of the department, </span><span>guests</span><span> and employees and to respond properly </span><span>to</span><span> any hotel </span><span>emergency</span><span>.</span></span></p><br><br></li><li><p><span><span>To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.</span></span></p><br><br></li><li><p><span><span>To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, </span><span>Health</span><span> and Safety.</span></span></p><br><br></li><li><p><span><span>To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope.</span></span></p><br><br></li><li><p><span><span>To report for duty punctually wearing the correct uniform/attire and name badge. To </span><span>maintain</span><span> a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</span></span></p><br><br></li><li><p><span><span>Wear hair restraint/hat, gloves, apron, </span><span>jacket</span><span> and closed-toed shoes while on duty.</span></span></p><br><br></li><li><p><span><span>To </span><span>comply with</span><span> local legislation as </span><span>required</span><span>.</span></span></p><br><br></li><li><p><span><span>To </span><span>maintain</span><span> good working relationships with your colleagues and all other departments through working by The Golden Rule.</span></span></p><br><br></li><li><p><span><span>To respond to any changes in the department as dictated by the needs of </span><span>industry</span><span>, </span><span>company</span><span> or hotel.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</span></span></p><br><br></li><li><p><span><span>To conduct and attend training sessions as outlined.</span></span></p><br><br></li><li><p><span><span>Perform other tasks or projects as assigned by the Director of Food &amp; Beverage or In-Room Dining Manager.</span></span></p><br><br></li><li><p><span><span>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-30<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS NOUVELLE INSTALLATION (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>Responsable de la gestion et de l’exécution des projets d’installation d’ascenseurs, depuis la revue du contrat jusqu’à la remise finale, en garantissant une livraison dans les délais, dans le respect du budget et des standards de qualité, tout en assurant la satisfaction client et le respect des procédures de l’entreprise.</p><br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Revue et Gestion des Contrats (Pré-exécution)</u></p><br><ul><li><p>Analyser les contrats, appels d’offres et spécifications.</p><br></li><li><p>Comprendre le périmètre, les délais et les conditions commerciales.</p><br></li><li><p>Identifier les risques, opportunités et clarifications nécessaires.</p><br></li></ul><p><u>Prise en Charge et Planification du Projet</u></p><br><ul><li><p>Collaborer avec les représentants commerciaux pour assurer une transition fluide du projet.</p><br></li><li><p>Élaborer et gérer les plans de projet, l’allocation des ressources et les budgets.</p><br></li><li><p>Définir les jalons du projet, les délais et les indicateurs clés de performance (KPI).</p><br></li><li><p>Identifier les risques potentiels du projet et les stratégies d’atténuation.</p><br></li><li><p>Coordonner avec les équipes transversales (ventes, ingénierie, etc.).</p><br></li></ul><p><u>Exécution et Gestion de la Main-d’œuvre/Sous-traitants</u></p><br><ul><li><p>Gérer et coordonner la main-d'œuvre, les sous-traitants et les livraisons de matériel.</p><br></li><li><p>Gérer les ressources du projet (main-d'œuvre, matériaux, équipements).</p><br></li><li><p>Planifier et coordonner le travail des sous-traitants.</p><br></li><li><p>Suivre et contrôler l’avancement, la qualité et les coûts du projet.</p><br></li></ul><p><u>Gestion Budgétaire et Ordres de Modification</u></p><br><ul><li><p>Élaborer et gérer les budgets du projet.</p><br></li><li><p>Suivre les dépenses, identifier les opportunités d’économies et les stratégies de réduction des risques.</p><br></li><li><p>Gérer les conditions de facturation, les certificats de paiement et la trésorerie.</p><br></li><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Communication et Relation Client</u></p><br><ul><li><p>Développer et maintenir de solides relations avec les clients.</p><br></li><li><p>Communiquer l’avancement du projet, les délais et les attentes.</p><br></li><li><p>Traiter les préoccupations et les problèmes des clients et assurer leur satisfaction.</p><br></li></ul><p><u>Supervision d ’Équipe</u></p><br><ul><li><p>Superviser les équipes de projet (installation, tests, mise en service).</p><br></li><li><p>Fournir un soutien et des conseils techniques.</p><br></li></ul><p><u>Suivi, Qualité et Sécurité</u></p><br><ul><li><p>Effectuer des visites régulières sur site pour suivre l’avancement, la qualité et la sécurité.</p><br></li><li><p>Identifier et résoudre les problèmes potentiels, les défauts ou les écarts.</p><br></li><li><p>Garantir le respect des normes de qualité et de sécurité de l’entreprise.</p><br></li><li><p>Réaliser les évaluations de performance (FPA) des employés et des sous-traitants.</p><br></li><li><p>Veiller au respect de toutes les règles de sécurité Otis (Pré-démarrage, Vérification des étapes critiques, etc.).</p><br></li><li><p>Gérer les processus AMT &amp; PUI pour assurer la conformité des produits.</p><br></li><li><p>Communiquer avec le FOD concernant les problèmes de qualité produit.</p><br></li></ul><p><u>Ordres de Modification et Gestion du Changement</u></p><br><ul><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Mise en Service et Remise</u></p><br><ul><li><p>Coordonner les activités de mise en service.</p><br></li><li><p>Garantir la fonctionnalité et la performance du système.</p><br></li><li><p>Assurer la formation du client.</p><br></li><li><p>Gérer la remise au service après-vente et au client, et s’assurer que toutes les remarques soient clôturées.</p><br></li><li><p>Identifier et gérer les opportunités de conversion avec le client.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme d’Ingénieur ou Bac+3/Bac+5 en génie mécanique, électromécanique, électrique, génie industriel ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion de projets d’installation, idéalement dans le secteur des ascenseurs, de la construction ou des équipements techniques.</p><br></li><li><p>Expérience en gestion d’équipes terrain et en coordination de sous-traitants.</p><br></li><li><p>Bonne connaissance des processus d’installation, de mise en service et de suivi de chantier.</p><br></li><li><p>Maîtrise de la gestion budgétaire, du suivi des coûts et des ordres de modification (Variation Orders).</p><br></li><li><p>Capacité à analyser des contrats, des cahiers des charges et des spécifications techniques.</p><br></li><li><p>Solides compétences en planification de projet et en gestion des priorités.</p><br></li><li><p>Connaissance des normes de qualité, de sécurité et des réglementations applicables aux chantiers.</p><br></li><li><p>Excellentes compétences en communication et en gestion de la relation client.</p><br></li><li><p>Maîtrise des outils informatiques et des logiciels de gestion de projet.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Mobilité et disponibilité pour effectuer des déplacements réguliers sur les chantiers.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et management d’équipe.</p><br></li><li><p>Orientation client et sens du service.</p><br></li><li><p>Rigueur et sens de l’organisation.</p><br></li><li><p>Capacité de résolution de problèmes et prise de décision.</p><br></li><li><p>Esprit d’analyse et gestion des risques.</p><br></li><li><p>Gestion du temps et respect des délais.</p><br></li><li><p>Adaptabilité et capacité à évoluer dans un environnement dynamique.</p><br></li><li><p>Sens des responsabilités et de la sécurité.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs et escaliers mécaniques.</p><br></li><li><p>Connaissance des standards EHS (Environment, Health &amp; Safety) et des politiques de sécurité Otis.</p><br></li><li><p>Expérience dans la conduite de projets techniques complexes impliquant plusieurs parties prenantes.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>