وظائف مدير مطعم في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>ORDER TAKER JOB DESCRIPTIONS</span></span></p><br><br><br><ul><li><p><span><span>Take guest orders, communicate special requests to the kitchen, and coordinate </span><span>delivery</span><span> of orders and complementary in-room amenities according to Four Seasons Standards.</span></span></p><br><br></li><li><p><span><span>Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food &amp; beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.</span></span></p><br><br></li><li><p><span><span>Upsell </span><span>additional</span><span> services and products </span><span>to</span><span> maximize revenues.</span></span></p><br><br></li><li><p><span><span>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; Private Bar and beverage food quality; guestroom by Room Service Servers </span><span>in a timely manner</span><span> to ensure proper food and beverage quality; properly and accurately close guest checks; record guest charges and gratuities.</span></span></p><br><br></li><li><p><span><span>Anticipate guest needs, </span><span>ascertain</span><span> satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</span></span></p><br><br></li><li><p><span><span>Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from </span><span>kitchen</span><span> and delivered in a prompt and </span><span>accurate</span><span> fashion.</span></span></p><br><br></li><li><p><span><span>Maintain and file logs of amenity deliveries, table retrievals and private bar service requests.</span></span></p><br><br></li><li><p><span><span>Update Opera with guest preferences collected and </span><span>maintain</span><span> regular reports to review in-house and arriving VIPs with special requests/set-ups.</span></span></p><br><br></li><li><p><span><span>Comply with</span><span> Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as </span><span>set forth in</span><span> Empact.</span></span></p><br><br></li><li><p><span><span>Work harmoniously and professionally with co-workers and supervisors.</span></span></p><br><br></li><li><p><span><span>Stock and order paper (cups, tags, straws </span><span>etc</span><span>) and office (</span><span>Micros</span><span> paper, printing paper, amenity cards, breakfast </span><span>doorknob</span><span> menus </span><span>etc</span><span>) supply items.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in setting tray tables for delivery.</span></span></p><br><br></li><li><p><span><span>Work closely with </span><span>the housekeeping</span><span> coordinator to handle in-room guest requests simultaneously and seamlessly.</span></span></p><br><br></li><li><p><span><span>Use</span><span>HotSOS</span><span> to dispatch staff </span><span>to</span><span> guestroom (and residential) floors to complete the </span><span>needed</span><span> request.</span></span></p><br><br></li><li><p><span><span>Use Opera reports to prepare for hotel guests; share communication with team and beyond </span><span>regarding</span><span> preferences; update records/profiles etc.</span></span></p><br><br></li><li><p><span><span>Coordinate with banquets when special deliveries are requested from an event to the guest room (</span><span>i.e.</span><span> midnight snack for bride and groom </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>Complete cashiering duties as per guideline daily.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in preparing regular </span><span>Avero</span><span> reports to analyze performance and adjust strategy according to guest preferences.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span> with payroll reporting.</span></span></p><br><br></li><li><p><span><span>Have excellent Food &amp; Beverage product knowledge and be able to be assertive and provide alternatives and solutions to guests’ inquiries / problems / suggestions.</span></span></p><br><br></li><li><p><span><span>Liaise with the Kitchen shift leader whenever in doubt about any </span><span>guests'</span><span> requests which </span><span>are</span><span> out of the menu / extraordinary, prior to confirming with the guests.</span></span></p><br><br></li><li><p><span><span>Be able to use Open table and appropriately take a guest’s reservation for any of our food and beverage outlets</span></span></p><br><br></li></ul><br><p><b><span>Standard Duties:</span></b></p><br><br><ul><li><p><span><span>To provide a friendly and professional service that always exceeds </span><span>guests’</span><span>expectations</span><span>.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> in phone coverage with other departments.</span></span></p><br><br></li><li><p><span><span>Assist</span><span> the department to upkeep relevant </span><span>noticeboards</span><span>.</span></span></p><br><br></li><li><p><span><span>Prepare related paperwork for new hires.</span></span></p><br><br></li><li><p><span><span>Requires knowledge and the ability to </span><span>operate</span><span> computer equipment including word processing and spreadsheet software plus other systems (</span><span>i.e.</span><span> Opera, Windows, Bayan payroll and analysis reports </span><span>etc</span><span>).</span></span></p><br><br></li><li><p><span><span>To accept responsibility for the </span><span>health,</span><span>safety</span><span> and welfare of all areas of the department, </span><span>guests</span><span> and employees and to respond properly </span><span>to</span><span> any hotel </span><span>emergency</span><span>.</span></span></p><br><br></li><li><p><span><span>To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.</span></span></p><br><br></li><li><p><span><span>To ensure you read the hotel's employee handbook and understand and adhere to its rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, </span><span>Health</span><span> and Safety.</span></span></p><br><br></li><li><p><span><span>To undertake other duties and responsibilities which, while outside the normal routine, will be within the position's overall scope.</span></span></p><br><br></li><li><p><span><span>To report for duty punctually wearing the correct uniform/attire and name badge. To </span><span>maintain</span><span> a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</span></span></p><br><br></li><li><p><span><span>Wear hair restraint/hat, gloves, apron, </span><span>jacket</span><span> and closed-toed shoes while on duty.</span></span></p><br><br></li><li><p><span><span>To </span><span>comply with</span><span> local legislation as </span><span>required</span><span>.</span></span></p><br><br></li><li><p><span><span>To </span><span>maintain</span><span> good working relationships with your colleagues and all other departments through working by The Golden Rule.</span></span></p><br><br></li><li><p><span><span>To respond to any changes in the department as dictated by the needs of </span><span>industry</span><span>, </span><span>company</span><span> or hotel.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</span></span></p><br><br></li><li><p><span><span>To conduct and attend training sessions as outlined.</span></span></p><br><br></li><li><p><span><span>Perform other tasks or projects as assigned by the Director of Food &amp; Beverage or In-Room Dining Manager.</span></span></p><br><br></li><li><p><span><span>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Relevant du Manager des résidences, les responsabilités et les fonctions essentielles du poste comprennent :</p><br><ul><li>Répondre aux besoins et aux demandes des propriétaires/résidents selon les instructions.</li><li>Offrir un accueil chaleureux, sincère et personnalisé à tous les résidents.</li><li>Entamer des conversations personnalisées avec les résidents pour identifier leurs préférences personnelles à enregistrer dans leurs profils (via software).</li><li>Être proactif et anticiper toutes les exigences des résidents pour garantir une expérience à la hauteur de leurs espérances.</li><li>Récolter les retours sur expériences, et sur les suggestions d’activités afin de mieux satisfaire leurs attentes.</li><li>Tenir un registre quotidien (via software) de toutes les demandes, réservations et confirmations pour les résidents.</li><li>Avoir une connaissance de tous les résidents actuels, en arrivée et en départ.</li><li>Enregistrer et renseigner les procédures de suivi pour les demandes d’intervention au niveau des résidences.</li><li>Sous la supervision de la direction, assister à la coordination de tous les services visant à promouvoir l'entretien et la préservation des propriétaires et de leurs biens.</li><li>Gestion de tous les services liés à l'entretien des appartements, aux installations, aux services publics, à l'organisation scolaire, y compris d’autres demandes.</li><li>Développer des relations et des communications avec les points de vente de l'hôtel afin de fournir aux résidents les services rattachés à l’hôtel.</li><li>Maintenir une connaissance à jour de tous les détails des points de vente de l'hôtel tels qu'ils concernent les résidents (par exemple, les heures d'ouverture du spa, les prix des menus fixes, etc.) pour fournir rapidement des réponses aux questions pertinentes des résidents.</li><li>Avoir une connaissance approfondie des itinéraires, des temps de trajet, des coûts et des différents modes de transport.</li><li>Communiquer les nouveaux restaurants, points de vente, événements...</li><li>Conserver des archives détaillées de toutes les livraisons entrantes et sortantes.</li><li>Faciliter le traitement des documents de fax résidentiels et d'autres demandes administratives.</li></ul><br>Qualifications<br><br><ul><li>Bac+2 en Gestion Hôtelière ou équivalent.</li><li>Minimum 2 ans d'expérience en Réception, Guest Relations ou hôtellerie de luxe.</li><li>Excellente présentation et sens du service client.</li><li>Maîtrise du français, de l'anglais et de l'arabe est obligatoire.</li><li>Bonnes capacités de communication, d'organisation et de gestion des priorités.</li><li>Maîtrise de Microsoft Office 365.</li><li>Disponibilité pour des horaires flexibles (week-ends, jours fériés et night shifts).</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b><span>&nbsp;CHEF ECONOME </span><span>–</span><span>Four</span><span>Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr, Morocco</span></b></p><br><br><br><p><b><span>About Four Seasons Hotels and Resorts:</span></b></p><br><br><p><span><span>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and</span><span>growing</span><span>. At Four Seasons, we are powered by</span><span>people</span><span>and our culture enables everything we do. </span></span></p><br><br><br><p><span><span>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.</span><span>Whether you work with us, stay with us, live with</span><span>us</span><span>or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. </span></span></p><br><br><br><p><b><span>About Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr, Morocco:</span></b></p><br><br><p><span><span>This incredible hotel</span><span>located</span><span>in the capital of Morocco sits on</span><span>15 acres</span><span>and consists of 13 buildings for accommodation, restaurants, lobby,</span><span>located</span><span>within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </span></span></p><br><br><br><p><b><span>The Role of</span><span>the CHEF ECONOME</span><span>:</span></b></p><br><br><p><span><span>We currently have an opportunity for</span>&nbsp;a meticulous and organized Chef Econome to ensure optimal management of the commissary stock (receipts, issues, and inventories) at the Four Seasons At Rabat Kasr Al Bahr.</span><br>&nbsp;</p><br><br><br><p><span><span>As a Chef Econome, your responsibilities</span><span>include overseeing and managing the daily storeroom operations</span></span></p><br><br><br><p><span><span>Key Responsibilities:<br>•Receive, inspect, and store goods in accordance with internal procedures.<br>•Prepare and process stock withdrawals for production (food, alcoholic and non-alcoholic beverages, consumables, etc.).<br>•Ensure the storeroom is tidy, organized, and clean.<br>•Update stock movements in the system (issuance slips, receipt slips, etc.);<br>•Participate in periodic inventories and alert management to potential stockouts;<br>•Collaborate closely with the kitchen, F&amp;B, and other hotel departments;<br>•Ensure the storage, organization, and rotation of products according to FIFO standards and pre-established stock allocations;<br>•Conduct regular inventories (weekly, monthly, annual) to verify quantities and expiration dates for each product;<br>•Monitor stock levels and anticipate needs to prevent stockouts;<br>•Verify the compliance of deliveries (quantity, quality, expiration dates, temperature);<br>•Report any anomalies or discrepancies observed (stockouts, overstock, non-compliant products, etc.);<br>•Identify and manage perishable products with short shelf lives;</span></span></p><br><br><br><p><b><span>Our Ideal Chef Econome candidate will have:</span></b></p><br><br><p><span><span>We are seeking a talented Chef Econome </span><span>to join our team at Four Seasons Hotel Rabat</span><span>Kasr</span><span>Al Bahr! In this role, you will bring your special talent and passion for delivering g</span></span><span><span>ood knowledge of food products (fresh, dry, frozen) and</span></span><span><span> alcoholic beverages;<br>• Strong organizational skills, attention to detail, and responsiveness;<br>• Proficiency with computer tools (Excel, inventory management software). Proficiency with BirchStreet is a plus.<br>• Team player with strong interpersonal skills;</span></span></p><br><br><p><span><span>• Team management (one food steward and one storekeeper).<br>• Proven experience in a similar role, ideally in the restaurant or food service industry;</span></span></p><br><br><p><b><span>Fluency in French, Arabic and English is</span><span>a must</span><span>for this location, along with eligibility to work in Morocco.</span></b></p><br><br><br><p><span><span>Four Seasons Hotels and Resorts can offer what many</span><span>hospitality</span><span>professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”</span></span></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>We partner with many business actors and stakeholders, which opens career opportunities in many areas, directly or indirectly linked to the properties' activity.</p><br><br>Description du poste<br><br><p><strong>Missions Principales :&nbsp;</strong></p><br><ul><li>Assister le Chef de Partie dans l’organisation et la gestion quotidienne du poste.</li><li>Participer à la mise en place, à la préparation, à la cuisson, au dressage et à l’envoi des plats.</li><li>Réaliser les préparations conformément aux recettes, fiches techniques et standards de qualité de l’établissement.</li><li>Veiller à la qualité, à la présentation, au goût et à la régularité des préparations avant leur envoi.</li><li>Être capable d’assurer le bon fonctionnement du poste en l’absence du Chef de Partie.</li><li>Répartir et superviser certaines tâches confiées aux Commis de Cuisine et les accompagner dans leur progression.</li><li>Contrôler la qualité et la fraîcheur des matières premières utilisées.</li><li>Veiller au respect des procédures de stockage, de conservation et de rotation des produits .</li><li>Participer à la bonne gestion des stocks et signaler les besoins en approvisionnement à sa hiérarchie.</li><li>Contribuer à la maîtrise des coûts en limitant les pertes, les déchets et le gaspillage alimentaire.</li><li>Maintenir son poste de travail, les équipements et les ustensiles propres, organisés et en bon état.</li><li>Veiller au strict respect des normes HACCP, des règles d’hygiène, de sécurité alimentaire et de sécurité au travail.</li><li>Participer au nettoyage et à la remise en état de la cuisine avant, pendant et après le service.</li><li>Assurer une bonne coordination avec les autres membres de la brigade afin de garantir un service fluide et efficace.</li><li>Faire preuve de flexibilité et pouvoir intervenir sur différentes sections de la cuisine selon les besoins opérationnels.</li><li>Signaler à sa hiérarchie toute anomalie concernant les produits, les équipements ou l’organisation du service.</li><li>Effectuer toute autre tâche raisonnable confiée par le Chef de Partie, le Sous-Chef ou le Chef de Cuisine dans le cadre de ses fonctions.</li></ul><br>Qualifications<br><br><ul><li>Formation en cuisine, restauration ou hôtellerie.</li><li>Bonne maîtrise des techniques culinaires et des méthodes de préparation et de cuisson.</li><li>Bonne connaissance des normes d’hygiène et de sécurité alimentaire.</li><li>Capacité à organiser son poste et à travailler efficacement pendant les périodes de forte activité.</li><li>Capacité à accompagner et orienter les commis.</li><li>Sens de l’organisation, rigueur et souci du détail.</li><li>Esprit d’équipe, réactivité et bonne communication.</li><li>Passion pour la cuisine et volonté de développer ses compétences.</li></ul><br>Informations supplémentaires<br><br><p>Sofitel Royal Bay Resort Agadir</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><span><b>Position:</b> Demi Chef de Rang – Breakfast<br><b>Department:</b> Food &amp; Beverage<br><b>Contract:</b> Full-time<br>We are currently seeking a motivated and service-oriented <b>Demi Chef de Rang – Breakfast</b> to join our Food &amp; Beverage team. This role is essential in supporting breakfast service operations and ensuring guests receive a high-quality and welcoming dining experience.<br>The ideal candidate is passionate about hospitality, organized, and able to work efficiently in a fast-paced environment while maintaining service standards.<br><b>Key Responsibilities:</b><br>• Support the Chef de Rang in managing a service section during breakfast service<br>• Ensure correct sequence of service and service timing are followed<br>• Provide professional and attentive guest service<br>• Assist with buffet setup, replenishment, and cleanliness<br>• Ensure tables are set, cleared, and reset according to standards<br>• Guide and support Commis de Rang during service<br>• Maintain cleanliness and organization of service areas<br>• Communicate effectively with colleagues and supervisors<br><b>Candidate Profile:</b><br>• Previous experience in Food &amp; Beverage service (Commis de Rang or similar role preferred)<br>• Knowledge of breakfast service standards and sequence of service<br>• Strong guest service and communication skills<br>• Punctual, reliable, and well-organized<br>• Ability to work early mornings and under pressure<br>• Team player with a positive attitude and willingness to learn</span></span></span></p><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><u><span>OBJECTIF PRIMAIRE:</span></u></p><br><br><p><span><span>La Réceptionniste Spa assurer un excellent&nbsp;</span><span> accueil aux clients, organise</span><span> le lien des réservations des soins entre les clients et les </span><span>spa thérapeute</span><span>.</span></span></p><br><br><br><p><u><span>FONCTIONS PRIMAIRES :</span></u></p><br><br><br><ul><li><p><span><span>Elle</span><span> sera </span><span>soucieuse</span><span> en permanence de la qualité de son travail, de la satisfaction du client.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>&nbsp;Assister les clients dans leurs besoins et attentes</span></span></p><br><br></li><li><p><span><span>Elle </span><span>doit avoir le sourire, être aimable</span></span></p><br><br></li><li><p><span><span>Tenue vestimentaire et maquillage irréprochable</span></span></p><br><br></li><li><p><span><span>Elle </span><span>aura un sens aigu de l’hygiène, de la </span><span>sécurité.</span></span></p><br><br></li><li><p><span><span>Veiller sur la bonne tenue et ambiance de l’accueil de l’institut :</span></span></p><br><br></li></ul><br><ul><li><p><span><span>La propreté</span></span></p><br><br></li><li><p><span><span>Les senteurs</span></span></p><br><br></li><li><p><span><span>La musique d’ambiance</span><span>…</span></span></p><br><br></li><li><p><span><span>Commercialiser les prestations dispensées </span><span>au Spa</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maîtriser les différentes prestations</span></span></p><br><br></li><li><p><span><span>Veiller à la bonne mise en place des plannings cabines</span></span></p><br><br></li><li><p><span><span>Veiller au respect des règles d’hygiène</span></span></p><br><br></li><li><p><span><span>Rapporter à la responsable et/ou assistante toute anomalie, dysfonctionnement ou remarque sur le log book (registre de passation)</span></span></p><br><br></li><li><p><span><span>gérer le planning des réservations des différentes prestations&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>s’assurer et veiller que toute prestation fasse objet d’une facture (aucune dérogation n’est admise)</span></span></p><br><br></li><li><p><span><span>veiller que la clôture du soir soit </span><span>correct</span><span> et bien enregistrer sur </span><span>le système.</span></span></p><br><br></li><li><p><span><span>Assurer les prélèvements des produits en cas d’absence de l’assistant responsable.</span></span></p><br><br></li><li><p><span><span>veiller à la bonne gestion des produits des soins :</span></span></p><br><br></li><li><p><span><span>utiliser des bons de prélèvement et de transfert pour tout produit provenant de l’économat.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les horaires de prélèvement lundi et vendredi </span></span></p><br><br></li></ul><br><br><p><u><span>MISSIONS SECONDAIRES :</span></u></p><br><br><ul><li><p><span><span>Respecter les Standards Four </span><span>Seasons</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les normes d’hygiène et de sécurité</span></span></p><br><br></li><li><p><span><span>Participer aux réunions de service</span></span></p><br><br></li><li><p><span><span>Démontrer un haut niveau d’éthique, d’intégrité et de professionnalisme en toutes situations</span></span></p><br><br></li><li><p><span><span>Travailler en harmonie avec ses collègues et ses supérieurs hiérarchiques</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe AZURA</strong> is driven by a predominantly <strong>collaborative</strong> culture, where people, trust and teamwork are central to daily operations. A close and supportive management style promotes guidance, accountability and long-term employee engagement. This approach is strengthened by a strong <strong>innovation</strong> dimension, fostering initiative, agility and openness to change. More moderate <strong>organizational</strong> and <strong>competitive</strong> elements provide structure and performance focus, while maintaining a people-centered and collective-oriented environment. </p><br><br> <br> Job : <p> Join us as an <strong>Assistant / Receptionist</strong>. Your main role will be to provide professional, warm, and efficient reception for visitors, clients, and partners. As the first point of contact, you will embody the company's image and contribute to creating a positive first impression.</p><br><br> <p> Your responsibilities will include:</p><br><br> <ul> <li> Managing telephone calls,</li> <li> welcoming, directing, and assisting visitors (guests, candidates, service providers, etc.),</li> <li> preparing site visits: providing necessary equipment and communicating food hygiene and safety instructions,</li> <li> managing the mailroom: receiving, registering, sorting, and distributing mail and packages, as well as preparing and sending outgoing mail,</li> <li> receiving and registering supplier invoices,</li> <li> coordinating and managing meeting rooms and common areas (cafeteria),</li> <li> Organizing travel arrangements for employees.</li> <li> Assisting the Office Manager with certain delegated tasks.</li> </ul> <br> Required profile : <p> A <strong>2-3 year degree</strong> is required, ideally in <strong>Executive Assistant</strong>, <strong>General Services</strong>, or <strong>Hotel/Restaurant management</strong>, as well as <strong>economics and management</strong>.</p><br><br> <p> Previous professional experience in a similar role is sought.</p><br><br> <p> To succeed in this role, excellent interpersonal skills, strong organizational abilities, and a neat appearance are essential. Good command of basic computer tools is required. Versatility, discretion, and a proactive attitude will be real assets.</p><br><br> <ul> <li> Welcoming and courteous demeanor.</li> <li> Organizational skills and rigor.</li> <li> Proficiency in office software (Office Suite).</li> <li> Good written and oral communication skills.</li> <li> Discretion and professionalism.</li> </ul> <br><br> </div>

<p>JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<p>Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.</p><p>About the role We currently have an opportunity for a Restaurant Server/ Commis De Rang to join our new opening restaurant at the Four Seasons Hotel Casablanca, Morocco. The Busser position assists the Food Server in providing an expertly served dining experience conforming by clearing and resetting tables according to standards.</p><p>What you will do You will be responsible for ensuring exceptional service and attention to our guests. Responsibilities will include describing the selection of food and beverage menu items to our guests by offering interesting and vivid descriptions of each item s origin, taste and preparation methods. communicating guest orders including any special needs to requests to the kitchen. Coordinating food timings, anticipating guest needs, ascertaining satisfaction and offering suggestions. closing guest checks, being highly visible in the operation, and taking care of special requests with dedication to providing an attentive and distinctive experience for our guests.</p><p>What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</p><p><strong>Desired Candidate Profile</strong></p><p>Four Seasons Casablanca is looking for a Commis de Rang who shares a passion for excellence and who infuses enthusiasm into everything he / she does. Work on a team built on mutual respect, collaboration, excellent service and passion.</p><p>Food service experience in luxury hotels and/or stand-alone restaurants or restaurant groups, You should have attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences. We are looking for a special individual who shares our passion for excellence and who delights in the magic of curating special experiences and memories for our guests. You must have fluency in Arabic , English and French</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.<br><br><p><b>Reservations Agent – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco</b>&nbsp;</p><br><br><p><b>About Four Seasons Hotels and Resorts:</b>&nbsp;</p><br><br><p>Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.&nbsp;</p><br><br><br><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:</b>&nbsp;</p><br><br><p>This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. </p><br><br><br><p><b>The Role of Reservations Agent:</b>&nbsp;</p><br><br><p>We currently have an opportunity for Reservations Agent to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco! </p><br><br><br><p>Reporting into our Reservations Manager, Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.&nbsp;</p><br><br><p>Focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Worldwide Reservations Office, actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability, working with Sales in handling group bookings.&nbsp;</p><br><br><br><p><b>Our Ideal Reservations Agent candidate will have:</b>&nbsp;</p><br><br><p>Reservations agent experience in luxury hospitality operations, exceptional communicator, with excellent interpersonal and relationship-building skills, and an exceptional eye for detail.&nbsp;</p><br><br><br><p>We are looking for a special individual who shares our passion for excellence and whom delights in the magic of curating special experiences and memories for our guests. </p><br><br><br><p><b>Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.</b>&nbsp;</p><br><br><br><p>Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”</p><br><br><br><br><br><br><br> </div>

<p>Within the framework of strengthening our teams, M venpick Mansour Eddahbi Marrakech is recruiting a Concierge.</p><p>Your role:</p><p>As a Concierge, you are a true ambassador for the hotel and the Marrakech destination. Your mission is to accompany our clients throughout their stay by offering them a personalized, attentive, and discreet service. You listen to their desires, anticipate their needs, and help them discover the best of Marrakech thanks to your knowledge of the destination and your network of partners.</p><p>Your main responsibilities:</p><ul><li>Welcome clients with professionalism, elegance, and friendliness.</li><li>Listen to clients' expectations and offer personalized recommendations.</li><li>Organize and coordinate clients' special requests: restaurants, excursions, visits, activities, transport, events, etc.</li><li>Provide accurate and relevant information about Marrakech, its attractions, restaurants, culture, and experiences.</li><li>Anticipate clients' needs and offer experiences tailored to their preferences.</li><li>Develop and maintain an excellent relationship with local partners and service providers.</li><li>Ensure follow-up of reservations and services organized for clients.</li><li>Coordinate requests with the different hotel departments to ensure a seamless experience.</li><li>Ensure personalized follow-up of VIP clients and specific requests.</li><li>Manage any complaints with tact, responsiveness, and professionalism.</li><li>Ensure client satisfaction before, during, and after their stay.</li><li>Ensure effective information transfer between teams.</li><li>Guarantee compliance with M venpick's quality and service standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent knowledge of Marrakech and its main points of interest.</li><li>Excellent presentation and professional attitude.</li><li>Strong sense of hospitality and customer satisfaction.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and advisory skills.</li><li>Excellent organizational skills and ability to manage multiple requests simultaneously.</li><li>Responsiveness, availability, and ability to work under pressure.</li><li>Attention to detail and constant concern for excellence.</li><li>Good command of French and English. Proficiency in other languages is an asset.</li><li>A network of local contacts in the fields of catering, transport, leisure, and tourism is a real advantage.</li></ul><p>Your personality:</p><p>We are looking for an elegant, dynamic, curious person who is naturally service-oriented. You are passionate about Marrakech and enjoy sharing your knowledge of the destination with an international clientele. You know how to transform a simple request into a personalized and memorable experience. Your interpersonal skills, discretion, responsiveness, and ability to find solutions make you a true ambassador for the hotel.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working&nbsp;</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience&nbsp;</span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><b>About the location:</b><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br>A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.<br>Four Seasons Casablanca is looking for Communication Agent who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.<br><p><b>About the role :</b></p><br><br><ul><li><span>Answers phone &amp; chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.&nbsp;</span></li><li><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </span></li><li><span>Ensure wake up requests are accurately recorded and delivered without fail.&nbsp;</span></li><li><span>Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.&nbsp;</span></li><li><span>Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.&nbsp;</span></li><li><span>Accepts and delivers wake-up calls, messages in a timely manner.&nbsp;</span></li><li><span>Complete the guests' profiles</span></li><li><span>Other duties as assigned&nbsp;</span></li></ul><b>Skills:</b><br>​<br><ul><li><span>Previous luxury hotel experience preferred.&nbsp;</span></li><li><span>Must have excellent customer service and guest contact skills.&nbsp;</span></li><li><span>Candidates must have a degree in hospitality, or similar.&nbsp;</span></li><li><span>Strong communication skills - both written and oral - are required in English, French, and Arabic. Additional language preferred.&nbsp;</span></li><li><span>You must possess the ability to cope with stress and to work in a high volume operation.&nbsp;</span></li><li><span>You must also be able to multi-task and complete tasks by established deadlines.&nbsp;</span></li></ul><br><ul><li><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</li></ul><br><u>Learn more about what is like to work at Four Seasons – Visit us:</u><br>https://jobs.fourseasons.com<br>https://www.linkedin.com/company/four-seasons-hotels-and-resort<br>https://www.facebook.com/Fourseasonsjobs<br>https://twitter.com/FourSeasonsJobs<br><b>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</b><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Sofitel Marrakech Palais Imperial &amp; Spa, joyau de l'hospitalité marocaine, incarne le luxe et l'élégance au cœur de la vibrante ville de Marrakech. Faisant partie du prestigieux groupe Accor, cet hôtel cinq étoiles offre une expérience inoubliable mêlant raffinement français et charme marocain. Niché au milieu de jardins luxuriants, à quelques pas des célèbres sites historiques de la ville, Sofitel Marrakech Palais Imperial &amp; Spa est reconnu pour ses services haut de gamme, son attention aux détails et son engagement envers l'excellence culinaire.</p><br><p>Rejoignez-nous pour sublimer cette expérience unique en en faisant partie d'une équipe dédiée à l'art de vivre à la française.</p><br><br>Description du poste<br><br><ul><li>Epauler la Directrice RM dans ses missions et projets</li><li>Assurer l’intérim en cas d’absence de la Directrice RM</li><li>Assurer la prise de réservation par téléphone, fax ou internet ainsi que toutes les opérations qui s'y rapportent</li><li>Gérer les demandes des clients (Compte stratégiques, client VIP et Top vip) et fidélisation des clients sunshine post réclamations : contact pour leur réservation et supervision de leur expérience client, personnalisation et anticipation de leur demande</li><li>Prendre activement part aux présentations commerciales, aux visites des sites et aux rencontres des clients</li><li>Elaboration de la tarification, contrat de distribution, ventes directes</li><li>Augmenter la visibilité des 2 hôtels et les points de ventes sur les principaux marchés auprès des distributeurs virtuels</li><li>Mesurer la performance sur les différents sites en termes de nouvelle exposition, double exposition, Mise à jour et mise en avant</li><li>Etudier, examiner et analyser l'environnement concurrentiel, tendances du marché ainsi que le besoin et les commentaires des clients afin de faire preuve d'initiative et de s'adapter judicieusement sur le plan stratégique</li><li>Préparer, exploiter et compiler les données destinées aux comptes rendus quotidiens, hebdomadaires et mensuels, aux objectifs annuels, au budget des ventes et marketing, aux prévisions et autres compte-rendu conformément aux instructions et au besoin</li><li>Mettre au point des actions marketing et évaluer l'efficacité des programmes et des stratégies en place</li><li>Veiller au respect de la politique et stratégie tarifaire de la marque Sofitel&nbsp;</li><li>Gérer et diriger avec la Directrice RM les activités de publicité, de relation publique et de promotion</li><li>Veiller à la satisfaction client tout en restant compétitif sur le marché et performant sur le plan financier</li><li>Evaluer l'évolution du besoin des clients, de la composition de la clientèle, l'évolution du portefeuille de l'activité afin de proposer les changements opérationnels qui s'imposent le cas échéant</li><li>Communiquer efficacement avec les autres services et interagir avec les membres de l'équipe afin de garantir au client la qualité de prestation attendue</li><li>Gestion du PMS, Tars et extranet des distributeurs et centrales de réservation</li><li>Suivre et contrôler des réservations : Rate check, sur classement, annulation, no shows</li><li>Analyser le taux d'occupation, le prix moyen et le REVPAR,</li><li>Optimiser le taux de remplissage et le prix moyen par chambre</li><li>Établir une stratégie pricing et de vente en collaboration avec le Directeur général et le directeur commercial,</li><li>Élaborer les budgets prévisionnels en collaboration avec le directeur commercial et en approbation par le directeur général</li><li>Analyser et surveiller KPIS de l'hôtel afin d'identifier les opportunités d’augmenter les revenus des chambres et des autres départements opérationnels</li><li>Être responsable du bon fonctionnement de tous les systèmes et outils de gestion des revenus des chambres et autres prestations</li><li>Coordonner avec l'équipe commerciale pour déterminer des offres tarifaires attractives et engageantes</li><li>Prospecter les sites distributeurs virtuels</li><li>Apporter un soutien stratégique et tactique au département F&amp;B, qui comprend les restaurants, les bars et le banquet</li><li>Participer au recrutement des clients ALL et suivre directement les recrutements de son équipe</li><li>Alimenter la base de données des préférences clients</li><li>Participer à la stratégie adoptée par le groupe ACCOR et le propriétaire&nbsp;</li><li>Contribuer à l’amélioration du score RPS de l’hôtel</li><li>Répondre et gérer les réclamations clients</li><li>Respecter les standards et procédures interne du groupe ACCOR et du propriétaire</li><li>S’assurer directement de la satisfaction client</li></ul><br>Informations supplémentaires<br><br><ul><li>Carte Heartist Accor.</li><li>Avantages Spécifiques.</li><li>Et bien plus encore...</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde.<br>Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis.</p><br><p><strong>Fairmont Royal Palm Marrakech</strong></p><br><p>C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique.</p><br><br>Description du poste<br><br><p>Relevant du Superviseur Stewarding, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :&nbsp;</p><br><ul><li>Nettoyer le matériel de la cuisine, la porcelaine, les couverts et accessoires de service ;</li><li>Transporter et ranger le matériel de la cuisine et de la salle ;</li><li>Utiliser les machines, matériel et les produits d’entretien adaptés à chaque opération et veiller à leur bon fonctionnement&nbsp;;</li><li>Nettoyer les locaux des cuisines et les sols ;</li><li>Veiller au bon conditionnement des ordures à leur évacuation ;</li><li>Respecter les normes en matière d’hygiène et de sécurité à tout moment ;</li><li>Respecter les procédures de travail ;</li><li>Utiliser les gestes et postures appropriées pour la manutention des charges&nbsp;;</li><li>Et d’autres taches telles qu’assignés par les superviseurs&nbsp;;</li></ul><br>Qualifications<br><br><ul><li>Connaissance de l’appellation et usage spécifiques des matériels de cuisine et de restaurant (machines, outils, batterie, vaisselle, couverts, verrerie…) est un atout.</li><li>Particulièrement responsable et fiable</li><li>Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu</li><li>Capacité à travailler en équipe</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment</li></ul><br>Informations supplémentaires<br><br><p><em><strong>Avantages collaborateurs</strong></em></p><br><p>Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements <strong>Fairmont &amp; Raffles</strong>, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience.</p><br><p>Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement.</p><br><p><em><strong>Nos valeurs</strong></em></p><br><p><strong>Respect</strong><br>Nous valorisons les besoins, les idées et l’individualité de chacun.<br>Nous traitons toutes les personnes avec équité et dignité.</p><br><p><strong>Excellence</strong><br>Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique.</p><br><p><strong>Appartenance</strong><br>Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble.</p><br><p><strong>Autonomisation</strong><br>Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables.</p><br><p><strong>Intégrité</strong><br>Nous bâtissons la confiance à travers le respect mutuel et l’authenticité.</p><br><p><strong><em>Diversité &amp; Inclusion</em></strong></p><br><p>Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir.<br>Nous accueillons avec enthousiasme des candidats issus de tous horizons.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><u><span>OBJECTIF PRIMAIRE:</span></u></p><br><br><p><span><span>La Réceptionniste Spa assurer un excellent&nbsp;</span><span> accueil aux clients, organise</span><span> le lien des réservations des soins entre les clients et les </span><span>spa thérapeute</span><span>.</span></span></p><br><br><br><p><u><span>FONCTIONS PRIMAIRES :</span></u></p><br><br><br><ul><li><p><span><span>Elle</span><span> sera </span><span>soucieuse</span><span> en permanence de la qualité de son travail, de la satisfaction du client.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>&nbsp;Assister les clients dans leurs besoins et attentes</span></span></p><br><br></li><li><p><span><span>Elle </span><span>doit avoir le sourire, être aimable</span></span></p><br><br></li><li><p><span><span>Tenue vestimentaire et maquillage irréprochable</span></span></p><br><br></li><li><p><span><span>Elle </span><span>aura un sens aigu de l’hygiène, de la </span><span>sécurité.</span></span></p><br><br></li><li><p><span><span>Veiller sur la bonne tenue et ambiance de l’accueil de l’institut :</span></span></p><br><br></li></ul><br><ul><li><p><span><span>La propreté</span></span></p><br><br></li><li><p><span><span>Les senteurs</span></span></p><br><br></li><li><p><span><span>La musique d’ambiance</span><span>…</span></span></p><br><br></li><li><p><span><span>Commercialiser les prestations dispensées </span><span>au Spa</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maîtriser les différentes prestations</span></span></p><br><br></li><li><p><span><span>Veiller à la bonne mise en place des plannings cabines</span></span></p><br><br></li><li><p><span><span>Veiller au respect des règles d’hygiène</span></span></p><br><br></li><li><p><span><span>Rapporter à la responsable et/ou assistante toute anomalie, dysfonctionnement ou remarque sur le log book (registre de passation)</span></span></p><br><br></li><li><p><span><span>gérer le planning des réservations des différentes prestations&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>s’assurer et veiller que toute prestation fasse objet d’une facture (aucune dérogation n’est admise)</span></span></p><br><br></li><li><p><span><span>veiller que la clôture du soir soit </span><span>correct</span><span> et bien enregistrer sur </span><span>le système.</span></span></p><br><br></li><li><p><span><span>Assurer les prélèvements des produits en cas d’absence de l’assistant responsable.</span></span></p><br><br></li><li><p><span><span>veiller à la bonne gestion des produits des soins :</span></span></p><br><br></li><li><p><span><span>utiliser des bons de prélèvement et de transfert pour tout produit provenant de l’économat.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les horaires de prélèvement lundi et vendredi </span></span></p><br><br></li></ul><br><br><p><u><span>MISSIONS SECONDAIRES :</span></u></p><br><br><ul><li><p><span><span>Respecter les Standards Four </span><span>Seasons</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les normes d’hygiène et de sécurité</span></span></p><br><br></li><li><p><span><span>Participer aux réunions de service</span></span></p><br><br></li><li><p><span><span>Démontrer un haut niveau d’éthique, d’intégrité et de professionnalisme en toutes situations</span></span></p><br><br></li><li><p><span><span>Travailler en harmonie avec ses collègues et ses supérieurs hiérarchiques</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Es Saadi Marrakech Resort</strong> stands out for a culture strongly driven by <strong>collaboration</strong>, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by <strong>innovation</strong> and <strong>organizational</strong> dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. <strong>Competition</strong> plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience. </p><br><br> <br> Job : <p>Imagine yourself in the heart of the hustle and bustle of <strong>Marrakech</strong>, in an exceptional establishment, a true Palace that redefines luxury. Our reputation in the <strong>Hotel / Restaurant</strong> sector is well-established, and we are looking for someone to embody excellence at our <strong>Palace &amp; Villas Reception</strong>.</p><br><br><p>This is a unique opportunity to join a passionate team and contribute to offering an unforgettable experience to a demanding clientele, in a setting where every detail matters.</p><br><br><p>The main goal is to ensure an exceptional customer experience from their arrival throughout their stay, by ensuring smooth and personalized reception management. You will be the first point of contact, the guarantor of an impeccable brand image, and the conductor of first impressions.</p><br><br><ul><li>Welcome and assist international clientele with professionalism and courtesy.</li><li>Manage reservations, check-ins, and check-outs efficiently.</li><li>Respond to guest requests and anticipate their needs to offer them a tailor-made stay.</li><li>Coordinate services with the various departments of the establishment (concierge, housekeeping, restaurant) to ensure a smooth experience.</li><li>Handle any complaints with diplomacy and professionalism.</li><li>Participate in the animation of the reception and customer loyalty.</li><li>Ensure administrative follow-up and maintain customer records.</li></ul> <br> <br> Required profile : <p>Ideally, your background has led you to obtain a <strong>Bac +3</strong> (equivalent to a Bachelor's degree), with a specialization in <strong>Hotel / Restaurant</strong> professions.</p><br><br><p>With <strong>3 to 5 years</strong> of experience, you have already proven yourself in prestigious establishments, ideally in similar roles. Knowledge of the palace and luxury villa sector would be a major asset.</p><br><br><ul><li>A strong sense of customer service and a <strong>neat appearance</strong> are essential.</li><li>An <strong>excellent command of languages</strong>, particularly French and English (spoken and written), is required. Knowledge of other languages will be a plus.</li><li>Your <strong>organization</strong>, reactivity, and ability to manage priorities will enable you to succeed in this role.</li><li><strong>High resistance to stress</strong> and the ability to find quick and appropriate solutions are essential.</li><li>Good interpersonal skills and the ability to work in a team are crucial.</li><li>Good knowledge of hotel reception IT tools is desirable.</li></ul><p>If you recognize yourself in this description and are excited by the idea of being part of an exceptional hotel adventure, do not wait to apply.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Your role: </b>Reporting to the Point of Sale Manager, you are responsible for ensuring optimal customer satisfaction at the various points of sale by coordinating the following tasks: Ensuring customer satisfaction within your section. Serving a warm and personalized welcome to the customer. Offering attentive service adapted to the customer's constraints. Being attentive to customer feedback and following up on it. Establishing good relationships with the customer, advising and retaining them. Promoting the catering offer. Participating in and coordinating service. Organizing and supervising the work of your commis de rang, apprentices, and interns. Performing and supervising: The setup of the point of sale and back areas. Cleaning and tidying the dining room and back areas after service. Inquiring before each service start about the composition of dishes and any stock shortages. Adapting your organization, work pace, and interpersonal skills according to customer traffic and type. Ensuring the durability of the equipment provided. Working in close collaboration with hotel services. Being proactive and advising the customer on various services. Being attentive and respecting the customer's request. Developing the turnover of your point of sale through upselling techniques. Contributing to customer loyalty through quality of service. Knowing the services offered by the hotel, informing the customer upon request and encouraging them to use them. Being involved in achieving your service objectives: By respecting the procedures and internal controls applied in the hotel. By developing sales. Respecting billing and cash collection procedures. Contributing to the good management of crockery and small equipment by avoiding breakage. May be involved in inventory. Ensuring the cleanliness of your workspace and food safety by respecting HACCP hygiene rules daily. Respecting the instructions for use and safety of the equipment provided.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your experience and skills include: Previous experience in a hotel/restaurant role. Bac+2 in hotel management. Fluent English allowing you to satisfy an international clientele. Sense of welcome, service, and quality. Sales skills. Ability to work effectively in a team and initiative. Team leader. Dynamism. Good presentation. Rigor and organization.</p><p></p></section>

<p>We are currently seeking a motivated and service-oriented Commis de Rang Breakfast to join our Food &amp; Beverage team. This role plays an important part in supporting daily breakfast operations and ensuring every guest receives a warm, professional, and memorable dining experience. The ideal candidate is enthusiastic about hospitality, eager to learn, and able to perform efficiently in a fast-paced environment while maintaining Four Seasons service standards.</p><p>Key Responsibilities:</p><ul><li>Support the Chef de Rang and Demi Chef de Rang during breakfast service</li><li>Follow the correct sequence of service and maintain service standards</li><li>Prepare, set, clear, and reset tables efficiently</li><li>Assist with buffet setup, replenishment, and cleanliness</li><li>Serve food and beverages accurately and professionally</li><li>Maintain cleanliness and organization of service stations and restaurant areas</li><li>Communicate effectively with colleagues and supervisors</li><li>Deliver friendly, attentive, and personalized service to every guest</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in Food &amp; Beverage or hospitality is an advantage</p><p>Basic knowledge of restaurant service and guest interaction</p><p>Strong communication and guest service skills</p><p>Punctual, reliable, and well-organized</p><p>Ability to work early morning shifts and in a fast-paced environment</p><p>Positive attitude, team spirit, and willingness to learn and grow within the Food &amp; Beverage department.</p>