وظائف أخصائي توظيف في المغرب
٨٦٣ وظائف شاغرة
<p><br></p><p>About the Team : Join a dynamic HR organization, structured around specialized centers of excellence to support the business at scale. Our People Development team plays a central role in driving talent growth, learning, and performance strategies across the organization, working closely with HR Business Partners and management teams.</p><p>Role Overview : We are looking for a People Development Partner to support recruitment activities and manage the training, career development, and performance management pillars within the organization. This role plays a key part in shaping talent growth strategies and fostering a culture of continuous development.</p><p>Key Responsibilities : • Manage end-to-end recruitment processes to attract and select top talent. • Design, coordinate, and monitor training and development programs. • Support career management initiatives, including mobility and succession planning. • Drive performance management processes, ensuring alignment with organizational objectives. • Partner with managers to identify development needs and build tailored action plans. • Lead and coordinate internal communication initiatives related to People Development programs, ensuring clear, timely, and engaging messaging across the organization. • Develop creative employee engagement and internal communication initiatives to strengthen company culture and employee experience. • Contribute to the continuous improvement of HR development tools and practices, with a focus on innovative and AI-driven solutions.</p><p><strong>Desired Candidate Profile</strong></p>• Minimum of 3 years of experience in a similar role. • Proven experience within a multinational organization, ideally in the IT sector. • Strong command of English (written and spoken). • Creative mindset with a genuine interest in artificial intelligence and its applications in HR. • Strong interpersonal and communication skills, with the ability to build trusted relationships across all levels of the organization. • Experience in internal communication, with the ability to craft and deliver clear, engaging messages to diverse audiences.
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : <p>Assigned to the store's management, your role is to ensure the implementation of the HR strategy.</p><br><br><p>To do this, your <strong>areas of responsibility</strong> are:</p><br><br><ul><li>Administration & social affairs</li><li>Training</li><li>Recruitment</li><li>Reporting and activity KPIs<br> </li></ul> <br> Required profile : <p>With a Bac+4/5 degree in HR, you have <strong>proven experience of more than 2 years</strong> in which you have developed the following skills:</p><br><br><ul><li>Ability to monitor legal developments concerning the labor code related to social affairs</li><li>Ability to manage social relations</li><li>Ability to write professional documents</li><li>Ability to facilitate the expression of needs in terms of training and/or recruitment (plan, description, advertisements) and to analyze needs (training actions, required profiles)</li><li>Ability to manage activity performance (reporting) within its scope and track indicators</li></ul><p>Customer service orientation, Self-control/Stress and conflict management, Analytical & synthesis skills, Initiative & Responsiveness, and Developing others/Team management are the <strong>assets and key success factors</strong> for this position.</p><br><br><p>"Label'vie is committed to preventing all forms of discrimination, particularly those based on sex or family situation and responsibilities. Label'vie is committed to promoting equal opportunities between men and women, in terms of access to employment and training, working conditions, remuneration, career progression, and access to positions of responsibility".<br> </p><br><br> <br><br> </div>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p> As a Telesales Customer Advisor, you will play a key role by:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and proposing suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French orally and in writing<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are focused on customer satisfaction</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone exchange<br>An initial discussion with a member of the recruitment team to discover Concentrix and confirm suitability for the role.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus from 12 months onwards<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary retirement plan after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and animations throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission as a Telemarketing Customer Advisor:</strong></u></p><br><br><p> As a Telemarketing Customer Advisor, you will play a key role in:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and proposing suitable solutions.<br>• Negotiating and building customer loyalty<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master spoken and written French<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Are proficient with digital tools<br>• Enjoy taking on challenges and are customer-satisfaction oriented</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone call<br>An initial call with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to learn more about your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Aid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Management of L2 teams</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Direct management of Level 2 teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing workload, capacity, and resource allocation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Incident dispatch and prioritization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Definition and monitoring of individual and collective objectives</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting employees in their career development</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development and monitoring of skills development plans</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Training and skills development</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Construction and monitoring of the teams' training plan</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development of versatility and functional coverage</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the transformation towards a comprehensive and cross-functional support model</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promoting the use of AI and automation tools in daily activities</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3. Knowledge Management</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enrichment, structuring and maintenance of the IT HUB knowledge base</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Definition of documentation and capitalization standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implementation of a Knowledge-Centered Support approach</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4. Operational Excellence</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitating continuous improvement of Level 2 support</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management of corrective and preventive actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordination of activities between L2 and L3 teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring of requests for expertise and development escalated to higher-level teams</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5. Incident Management and Governance</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Active participation in processes: Incident Management Problem Management Major Incident Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordination of inter-team problem-solving actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitating operational governance bodies with stakeholders</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identification and reporting of friction points, risks and improvement needs</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">6. Performance Management</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Definition and monitoring of operational KPIs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Production of dashboards and management reporting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis of trends, volumes, service quality and user satisfaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proposal for continuous improvement plans</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">7. Recruitment and onboarding</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identification of resource needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participation in the recruitment processes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Selection of profiles aligned with Level 2 needs and the Group's strategic directions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organizing and managing the onboarding of new employees</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree: Master's degree in Computer Science</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">8 years of experience</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: French and English required (fluent level)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Significant experience in managing technical teams and providing IT support</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Soft Skills: Leadership, analytical skills, prioritization, communication</font></font></p>
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<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Like to take on challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment Process:</strong></u></p><br><br><p>1 Online Tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone Call<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person Interview<br>A meeting to deepen your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special bonus for Eid El Adha</p><br><br><p><u><strong>Social Benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><strong><u>Dynamic Work Environment:</u></strong></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP's Country Programme in Morocco (2023–2027) is fully aligned with the New Development Model, the Government Programme, the United Nations Sustainable Development Cooperation Framework (UNSDCF), the UNDP Strategic Plan, and the 2030 Agenda for Sustainable Development. It emphasizes a human rights-based approach, gender equity, and the principle of leaving no one behind. The Country Programme builds on previous development results and leverages UNDP country, regional and global institutional capacities, including South-South and triangular cooperation.</p><br> <p>UNDP Country Office in Morocco works in close partnership with the Government and the international community to advance the New Development Model's objectives of structural transformation toward a more inclusive, empowered, sustainable and resilient economy and society, contributing to broader African prosperity. The UNDP Resident Representative (RR) leads and oversees the work of the Country Office, seconded by the Deputy Resident Representative (DRR Programme & Operations). The Country Office comprises approximately 50 staff and personnel and delivers around USD 25 million in programmatic support to Morocco annually.</p><br> <p>To ensure the quality, coherence, and performance of its programme portfolio, the UNDP Morocco Country Office relies on a Programme Management Support Unit (PMSU). The PMSU plays a cross-cutting role supporting programme units in the areas of planning, monitoring and evaluation, quality assurance, risk management, corporate reporting, and knowledge management.</p><br> <p>In this context, UNDP Morocco is recruiting an M&E Associate (NPSA-6) to be attached to the PMSU and placed under the direct supervision of the Head of PMSU. The incumbent will provide operational and technical support to the implementation of the office's monitoring and evaluation system, contribute to the collection, analysis, and use of performance data, and support the production of corporate and programmatic reports.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>Under the direct supervision of the Head of PMSU and in close collaboration with the Programme Analysts, Project Managers, and programme units of the office, the M&E Associate will contribute to the operationalization and strengthening of the monitoring and evaluation (M&E) system of UNDP Morocco. The incumbent will provide high-quality technical support to the collection, analysis, and use of portfolio performance data, as well as to the production of programmatic and corporate reports.</p><br> <p>The M&E Associate will perform the following key functions:</p><br> <p><strong>1. Support to the implementation of the Country Office M&E system</strong></p><br> <ol> <li>Support the operationalization of the M&E framework of the CPD and the Integrated Work Plans (IWP) of the office;</li> <li>Contribute to the design, update, and monitoring of results frameworks, theories of change, and M&E plans of projects;</li> <li>Ensure the regular update of performance data in UNDP corporate platforms (Quantum, Corporate Planning System, etc.);</li> <li>Ensure consistency of project indicators with those of the CPD, UNSDCF, etc;</li> <li>Support the definition and tracking of SMART indicators, baselines, and targets.</li> </ol> <p><strong>2. Data collection, analysis, and use</strong></p><br> <ol> <li>Contribute to the design and implementation of data collection tools (questionnaires, monitoring sheets, dashboards, etc.);</li> <li>Compile, clean, process, and analyze quantitative and qualitative data from projects and implementing partners;</li> <li>Produce regular dashboards, visualizations, and analyses on portfolio progress for Country Office Management and programme units;</li> <li>Contribute to integrating gender, human rights, and inclusion (LNOB – "Leaving No One Behind") dimensions into monitoring tools and data;</li> <li>Support the use of data for evidence-based decision-making and strategic guidance of the office.</li> </ol> <p><strong>3. Support to monitoring missions and evaluations</strong></p><br> <ol> <li>Participate in field monitoring missions with implementing partners and prepare the corresponding mission reports;</li> <li>Support the planning, implementation, and follow-up of decentralized evaluations (mid-term, final, thematic) in line with UNEG norms and standards and the UNDP Evaluation Policy;</li> <li>Contribute to the preparation of evaluation ToRs, the selection of evaluators, the follow-up of the evaluation process, and the quality of deliverables;</li> <li>Ensure the follow-up of the implementation of evaluation recommendations through the Evaluation Resource Centre (ERC) and the Management Response System.</li> </ol> <p><strong>4. Support to the production of corporate and programmatic reports</strong></p><br> <ol> <li>Contribute to the drafting and consolidation of the office's corporate reports (ROAR, IWP Annual Review, CPD reports, donor reports);</li> <li>Support Project Managers in the preparation of quarterly and annual project progress reports;</li> <li>Ensure the quality, consistency, and compliance of reports with UNDP standards and partner requirements;</li> <li>Contribute to the preparation of briefing notes, presentations, and briefings for the Country Office Management.</li> </ol> <p><strong>5. Quality assurance, risk management, and compliance</strong></p><br> <ol> <li>Support the implementation of programmatic quality assurance procedures (Quality Assurance Assessments);</li> <li>Contribute to the identification, monitoring, and update of programmatic risks in the office's risk register;</li> <li>Support the follow-up of recommendations issued from audits, spot-checks, HACT, and other oversight exercises;</li> <li>Contribute to the portfolio's compliance with UNDP's Social and Environmental Standards (SES).</li> </ol> <p><strong>6. Knowledge management and capacity building</strong></p><br> <ol> <li>Contribute to the capitalization of good practices, lessons learned, and innovations from the projects;</li> <li>Support the organization of learning, induction, and capacity-building sessions for staff and implementing partners on M&E;</li> <li>Contribute to the production of knowledge products (capitalization notes, results sheets, success stories, infographics, etc.);</li> <li>Ensure the documentation and archiving of the office's M&E tools, data, and reports.</li> </ol> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p>The Monitoring and Evaluation (M&E) Associate will work in the PMSU, under the overall guidance of the DRR and under the direct supervision of the Head of PMSU. The incumbent will work in close collaboration with the Programme Analysts and Project Managers of the various programme units, other PMSU staff, the Operations, Finance, and Procurement units of the office, the Regional colleagues/technical advisors (Regional Bureau for Arab States – RBAS), the National implementing partners, UN agencies, and technical and financial partners.</p><br> <p>The incumbent will be based in Rabat at the premises of the UNDP Morocco Country Office, with occasional field travel as required by the portfolio. </p><br> <p><strong>Competencies</strong></p><br> <p>Core:</p><br> <p><strong>Achieve Results:</strong></p><br> <p>LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline</p><br> <p><strong>Think Innovatively:</strong></p><br> <p>LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements </p><br> <p><strong>Learn Continuously:</strong></p><br> <p>LEVEL 2: Go outside comfort zone, learn from others and support their learning</p><br> <p><strong>Adapt with Agility:</strong></p><br> <p>LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible </p><br> <p><strong>Act with Determination: </strong></p><br> <p>LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident</p><br> <p><strong>Engage and Partner:</strong></p><br> <p>LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships</p><br> <p><strong>Enable Diversity and Inclusion:</strong></p><br> <p>LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination </p><br> <p>Cross-Function and Technical Competencies:</p><br> <ul> <li> <p><strong>Business Management - Monitoring</strong></p><br> <p>Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.</p><br></li> <li> <p><strong>Business Management - Evaluation</strong></p><br> <p>Ability to make an independent judgement based on set criteria and benchmarks - Ability to anticipate client's upcoming needs and concerns.</p><br></li> <li> <p><strong>2030 Agenda: Engagement & Effectiveness - Effectiveness</strong></p><br> <p>RBM standards and practices for programming.</p><br></li> <li> <p><strong>Business Direction & Strategy - Systems Thinking</strong></p><br> <p>Ability to use objective problem analysis and judgement to understand how interrelated variables affect each other and overall outcomes.</p><br></li> <li> <p><strong>2030 Agenda: People - Gender</strong></p><br> <p>Gender Mainstreaming</p><br></li> <li> <p><strong>Digital & Innovation - Data Analysis</strong></p><br> <p>Ability to extract, analyse and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision-making.</p><br></li> <li> <p><strong>Partnership Management - Relationship Management</strong></p><br> <p>Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding. </p><br> </li> </ul> <p><span>Minimum Qualifications of the Successful NPSA</span></p><br> <p><span><strong>Min. Education requirements</strong></span></p><br> <ol> <li>Secondary education is required.</li> <li>A university degree (Bachelor’s degree) in Monitoring & Evaluation, Statistics, Social Sciences, Economics, Political Science, Public Administration, Project Management, Development Studies, Planning, or any other relevant field will be given due consideration but is not a requirement </li> </ol> <p><span><strong>Min. years of relevant work experience </strong></span></p><br> <p>A minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of progressively responsible professional experience in monitoring and evaluation, programme/project management, results-based management, or related fields, with a secondary education. </p><br> <p><span><strong>Required skills </strong></span></p><br> <ul> <li>Demonstrated experience in the design and implementation of M&E systems/frameworks is required.</li> <li>Good understanding of all aspects of project management is required. </li> <li>Experience in the collection, processing, and analysis of quantitative and qualitative data is required.</li> <li>Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint) is required.</li> <li>Experience in drafting programmatic reports in English and/or French is required.</li> <li>Experience in promoting LNOB approaches (gender, youth, etc.) is required. </li> </ul> <p><span><strong>Desired skills in addition to the competencies covered in the Competencies section</strong></span></p><br> <ul> <li>Previous experience within the United Nations System, UNDP, or another international organization is desirable.</li> <li>Proven knowledge of UNDP procedures, policies, and platforms (POPP, Quantum, ERBM, ERC, Quality Assurance, SES) is desirable.</li> <li>Experience with statistical analysis and data visualization tools (SPSS, Stata, R, Power BI, Tableau, etc.) is desirable.</li> <li>Experience with decentralized evaluations in line with UNEG norms and standards is an advantage.</li> <li>Proven knowledge of gender-sensitive, human-rights-based, and Leaving No One Behind approaches in M&E is desirable.</li> <li>Experience in the Moroccan national context and knowledge of national public policies is an asset.</li> <li>Strong interpersonal skills/experience, team spirit, and service orientation is desirable.</li> <li>Proven ability to work under pressure and manage multiple priorities simultaneously is an advantage.</li> </ul> <p><span><strong>RequiredLanguage(s)</strong></span></p><br> <ul> <li>Fluency in Arabic and French is required. </li> <li>Good working knowledge of English is desired. </li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>
<p>We are looking for a talented Product Specialist to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>As a Product Specialist, you will be responsible for achieving both quantitative and qualitative objectives, ensuring the effective deployment of available resources.</p><p>Acting as a true owner of your territory, you will lead initiatives in prospecting, information sharing, communication, and public relations with healthcare professionals, leveraging various tools and channels (training, marketing materials, congresses, etc.)</p><p>You will also manage, develop, and animate a strong network of specialist doctors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in Science and/or Business</li><li>Minimum of 5 years of proven experience in the pharmaceutical industry</li><li>High standards of integrity and transparency</li><li>Strong customer orientation</li><li>Entrepreneurial mindset, responsible, autonomous, and self-driven</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Animal Care Technician - Clinvet Morocco</span></p><br>
<p>Clinvet Morocco is looking for a dedicated Animal Care Technician to join our Animal Care team. In this hands-on role, you will help ensure the daily wellbeing, comfort and proper care of our livestock animals, including swine, cattle, poultry and others.</p><br> <p><span>Key Responsibilities:</span></p><br>
<ul>
<li>Observe animals regularly and report any changes in behaviour, appetite, water intake or general appearance.</li>
<li>Provide routine animal husbandry, including feeding and watering according to established schedules and instructions.</li>
<li>Clean, organise, disinfect and maintain animal housing areas and related facilities; carry out facility laundry.</li>
<li>Accurately record and maintain animal care and facility-related information.</li>
<li>Assist with the safe handling and movement of animals, preparation and distribution of feeds and diets, and general support of day-to-day animal care activities.</li>
</ul>
<p>Please note: The points above outline the main focus areas of the role. The complete job description, including all duties and requirements, will be shared and discussed during the interview process.</p><br> <p><span>Minimum Requirements:</span></p><br>
<ul>
<li>A degree in the biological or natural sciences, animal health or a related field, plus at least one year of relevant animal husbandry or animal care experience; or</li>
<li>At least five years of practical experience in animal husbandry or a comparable animal care role.</li>
</ul> <p><span>Physical Requirements:</span></p><br>
<ul>
<li>This position requires regular standing, walking and lifting for extended periods.</li>
</ul> <p>On-site role based in the Mohammedia area, Morocco.</p><br>
<p>If you are passionate about animal care, enjoy practical, hands-on work and take pride in promoting animal health and wellbeing, we would like to hear from you.</p><br> <p><span>Closing Date: 21 August 2026</span></p><br> <p><span>Application Note:</span> Internet Explorer is not supported in BambooHR.</p><br> <p>The Company complies with local and international data protection and privacy legislation. This includes transparency in the processing of personal information processed about job applicants during the recruitment process. By applying for this position, applicants agree to the processing of their personal data in accordance with our recruitment procedure and Privacy Notice available from our website.</p><br>
<p>The Company may perform background, criminal and/or other relevant checks on all applicants applying for positions, as is relevant to the position.<br></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p>
<strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br>
<br> Job : <p><strong>Your mission:</strong></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br> </p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Have a perfect command of French, both spoken and written.<br>• Possess excellent communication skills, are organized, independent, and positive.<br>• Are proficient with digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are customer satisfaction-oriented.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the position.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.What we offer you:</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration</p><br><br><p>• Language bonus for multilingual profiles</p><br><br><p>• Performance bonuses</p><br><br><p>• Regularity bonus starting from 12 months</p><br><br><p>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br> </p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Head of Diversity and Social Inclusion</font></font></b></font></font></div><div><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></strong></div><div><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mission and Responsibilities:</font></font></strong></div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To initiate and lead all social action projects or programs</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To lead and implement initiatives aimed at promoting diversity in all its forms (gender, age, disability, origin, etc.) while fostering the development of social and inclusive projects.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To actively contribute to making the company a fair, ethical and socially responsible environment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the definition and implementation of SCM's social policy.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To conduct all social activities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define and implement a diversity & inclusion strategy consistent with the company's values.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To foster and develop relationships with social partners and external social organizations.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be proactive in integrating inclusion issues into all HR dimensions (recruitment, mobility, training).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promoting diversity, preventing discrimination and professional equality within the company.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement awareness-raising actions, practices and procedures that promote inclusion.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To train and raise awareness among all managers about the challenges of diversity.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure fairness in recruitment, promotion, and compensation processes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the annual budget for events and social activities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establish key performance indicators (KPIs) to measure the impact of diversity and inclusion actions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect and enforce the Sews Cabind Morocco Code of Ethics</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect and enforce the HSE norms and standards in force at Sews Cabind Morocco</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Striving for excellence at all levels, by committing to and leading colleagues and collaborators in a process of continuous improvement</font></font></li> </ul> <div><strong>Skills et Qualifications :</strong></div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Labor law</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development of dashboards and reports</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Work planning and organization</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect for the confidentiality of information processed and communicated</font></font></li> </ul> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are endowed with:</font></font></div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiation, persuasion, and conviction skills</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication Skills</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Problem-solving skills</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are proficient in:</font></font></div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Labor law</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development of dashboards and reports</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Work planning and organization</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect for the confidentiality of information processed and communicated</font></font></li> </ul> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are endowed with:</font></font></div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiation, persuasion, and conviction skills</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication Skills</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Problem-solving skills</font></font></li> </ul> <div><strong> u>Qualification :</strong></div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">BAC +5, Master's degree in HR / Business Management / Social Law or equivalent.</font></font></div> <div><strong> u>Exp rience :</strong></div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a minimum of 5 years' experience in a similar position, preferably in the automotive industry.</font></font></div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience focused on managing social relationships would be a valuable asset.</font></font></div><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>The main goal of this position is to provide essential support to the HR and administrative teams, ensuring smooth processes and contributing to an optimal work environment. You will participate in the daily management of administrative and human resources aspects, guaranteeing the efficiency and compliance of procedures.</p><br><br><p>Your main tasks will be:</p><br><br><p><strong>• Finance and administrative support:</strong></p><br><br><p>o Invoicing management<br> o Preparation of tax declarations in coordination with external partners (agencies, accounting firms, etc…)<br> o Management of office equipment purchases, maintenance, and replacement.</p><br><br><p>•<strong> Regional administrative coordination:</strong></p><br><br><p> o Drafting and sending various requests and letters to external partners (banks, local authorities, etc.).<br> o Monthly update of organizational charts and welcome guides.<br> o Drafting of certificates, contracts, and internal information notes.<br> o Collection, archiving, and updating of supplier information.</p><br><br><p><strong>• Recruitment and onboarding of new employees:</strong></p><br><br><p> o Assistance to the HR and Administration Manager in the recruitment process, including posting job offers, selecting and screening applications, organizing interviews in the three countries, and communicating feedback to candidates.<br> o Preparation of memos for new hires and preparing their onboarding.</p><br><br><p>• <strong>Logistics and travel management:</strong></p><br><br><p> o Preparation of invitation letters for visitors and teams.<br> o Coordinate travel administration, including hotel transfers and restaurant reservations.<br> o Manage company car logistics, including repairs and technical checks.<br> o Provide support in organizing workshops, team-building activities, events, etc.</p><br><br> <br> <br> Required profile : <p>Your academic background includes a degree of <strong>Master's degree (Bac +5) or higher</strong>. A specialization in <strong>Management, Accounting, Finance</strong> or in <strong>Human Resources, Personnel, Training</strong> would be a major asset.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> is required. This period has allowed you to develop a thorough understanding of administrative issues and HR practices.</p><br><br><p>To excel in this role, you have excellent organizational skills and great attention to detail. Your ability to manage multiple tasks simultaneously and meet deadlines is essential. Good command of office software (Office Suite) is indispensable. Strong adaptability and excellent communication skills in English and French are therefore essential. Finally, good interpersonal skills and a sense of internal customer service are crucial for effective interaction with employees.</p><br><br><ul><li>Sense of organization, reliability, and attention to detail.</li><li>Ability to manage priorities.</li><li>Excellent analytical and problem-solving skills</li><li>Proficiency in Office Suite.</li><li>Excellent interpersonal skills and team spirit.</li></ul><p>If you see yourself in this description and wish to give a new boost to your career, apply now!</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p><b>Your mission as a Customer Service Advisor</b></p><p>As a Customer Service Advisor, you will play an essential role by:</p><ul><li>Responding to customer needs: Ensure quality service by responding to questions via phone, email, or chat.</li><li>Resolving problems: Identify and handle requests or complaints to ensure customer satisfaction.</li><li>Building customer loyalty: Provide personalized solutions to strengthen customer trust and loyalty.</li><li>Contributing to continuous improvement: Share customer feedback to optimize our services and processes.</li></ul><p>What we offer you</p><p>At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:</p><ul><li>Attractive remuneration with additional bonuses: Dedicated language bonus for our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Eid al-Adha bonus.</li><li>Exceptional social benefits: Advantageous health insurance and complementary retirement plan after one year. Flexible hours with the possibility of remote work after an integration period. Free access to our gym.</li><li>Dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.</li></ul><p>The profile of our Game-Changers</p><p>We are looking for talents who:</p><ul><li>Have perfect command of French, both written and spoken.</li><li>Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.</li><li>Are proficient in digital tools and show natural curiosity to adopt new technologies.</li><li>Embrace challenges with enthusiasm and are passionate about customer satisfaction.</li></ul><p>Our recruitment process</p><ul><li>1- Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to evaluate your linguistic, technical, and personality skills. A key step to better understand your potential and stand out!</li><li>2- Phone interview: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.</li><li>3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.</li></ul><p>Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Have perfect command of French, both written and spoken.</li><li>Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.</li><li>Are proficient in digital tools and show natural curiosity to adopt new technologies.</li><li>Embrace challenges with enthusiasm and are passionate about customer satisfaction.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><strong>Who are we?</strong>
<p>Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.</p>
<strong>Your role as a Customer Service Advisor</strong>
<p>As a Customer Service Advisor, you ll play a key part in:</p>
<ul>
<li>
<p> <strong>Meeting customer needs</strong>: Delivering high-quality service by responding to inquiries through phone, email, or chat.</p>
</li>
<li>
<p> <strong>Solving problems</strong>: Addressing customer issues or complaints to ensure satisfaction.</p>
</li>
<li>
<p> <strong>Building customer loyalty</strong>: Offering personalized solutions to strengthen customer trust and loyalty.</p>
</li>
<li>
<p> <strong>Contributing to continuous improvement</strong>: Sharing customer feedback to enhance our services and processes.</p>
</li>
</ul>
<strong>What we offer:</strong>
<p>At Concentrix, we place high value on our talent. Here s what we offer to recognize your contributions:</p>
<ul>
<li>
<p> <strong>Competitive salary with additional bonuses</strong>:<br> Language bonus for our multilingual Game-Changers.<br> Regularity bonus starting from the 12th month and performance-based incentives.<br> Special Eid El Adha bonus.</p>
</li>
<li>
<p> <strong>Outstanding benefits</strong>:<br> Comprehensive health insurance and pension plan after one year.<br> Flexible working hours with the option for remote work after the initial training period.<br> Free access to our gym facilities.<br> Transport provided for a smooth and safe commute to work.<br> Ongoing professional development to enhance your skills and knowledge for the role.</p>
</li>
<li>
<p> <strong>A dynamic workplace</strong>:<br> Fun, themed events and gifts throughout the year to build team spirit.</p>
</li>
</ul>
<strong>The profile of our Game Changers</strong>
<p>We re seeking talents who:</p>
<ul>
<li>
<p>Are <strong>fluent in both German and English</strong>, written and spoken. </p>
</li>
<li>
<p>Have excellent communication skills, are organized, independent, and have a positive attitude. </p>
</li>
<li>
<p>Are comfortable using digital tools and naturally curious about new technologies. </p>
</li>
<li>
<p>Are excited by challenges and passionate about customer satisfaction. </p>
</li>
</ul>
<strong>Our recruitment process:</strong>
<ul>
<li>
<p> <strong>Online assessments (1h)</strong>: After we receive your application, we ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality helping us better understand your potential!</p>
</li>
<li>
<p> <strong>Phone interview</strong>: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you re a good fit for the role.</p>
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<p> <strong>In-person interview</strong>: A deeper discussion to confirm your skills and align your goals with our company culture.</p>
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</ul>
<strong>Ready to take the challenge?</strong>
<p>Join the Concentrix journey in <strong>Agadir</strong>, where innovation and excellence come together! </p>",</div></section>
<h2 class="h5">Job description</h2>
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Job : <p>Under the authority of the Executive Director, <strong>the Administrative, Financial, and Operations Director</strong> is responsible for the <strong>administrative, financial, accounting, and legal management of the Permanent Secretariat of the African Capitals of Culture.</strong></p><br><br><p>They ensure the proper management of the organization's resources, the reliability of administrative and financial procedures, and the compliance of operations with the requirements of institutional and financial partners.</p><br><br><p>In a context of developing a pan-African cultural cooperation organization, they support the structuring of the Secretariat and ensure the financial management of all the institution's activities, whether it be the functioning of the Secretariat, cooperation programs, the editions of the African Capitals of Culture, or events organized by the Secretariat.</p><br><br><ul><li>the accounting and financial management of the Secretariat;</li><li>the preparation and monitoring of the annual operating budget;</li><li>the preparation, monitoring, and control of budgets for programs, projects, and editions;</li><li>the administrative and financial management of grants, funding agreements, sponsorships, partnerships, and institutional funding;</li><li>the financial monitoring of projects funded by national and international donors;</li><li>the preparation of budgets for responses to calls for proposals;</li><li>the financial management of events organized by the Secretariat;</li><li>the production of financial reports for partners and donors;</li><li>the implementation of management control, budget monitoring, and steering tools;</li><li>the structuring of administrative and financial procedures for a rapidly growing institution.</li></ul><p><strong>Financial, Accounting, and Administrative Management of the Secretariat</strong></p><br><br><p>The Administrative, Financial, and Operations Director is responsible for the overall financial management of the Permanent Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>the preparation and monitoring of the annual operating budget;</li><li>the supervision of general and analytical accounting;</li><li>treasury management;</li><li>the preparation of accounting closings;</li><li>the production of financial statements;</li><li>the implementation of management control tools;</li><li>the monitoring of financial indicators;</li><li>the preparation of decision-making dashboards;</li><li>the preparation of financial audits.</li></ul><p><strong>Management of Funding, Grants, and Relations with Donors</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the proper administrative and financial management of the funding obtained by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>ensuring the financial management of grant agreements;</li><li>monitoring financing agreements;</li><li>ensuring the administrative monitoring of sponsorships, partnerships, and institutional funding;</li><li>controlling the eligibility of expenses according to the specific rules of each donor;</li><li>preparing financial reports for partners;</li><li>ensuring the monitoring of contractual deadlines and reporting obligations;</li><li>preparing audits of funded projects;</li><li>managing administrative and financial relations with funders.</li></ul><p><strong>Financial Management of Programs and Projects</strong></p><br><br><p>In collaboration with the Executive Director, the Project Manager, and the Program Coordination Manager, they ensure the financial management of the various programs supported by the Secretariat.</p><br><br><p>In this capacity, they are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for projects;</li><li>developing financing plans;</li><li>participating in the financial structuring of responses to calls for proposals;</li><li>monitoring the financial execution of projects;</li><li>controlling expenditure commitments;</li><li>ensuring the financial monitoring of the African Capitals of Culture editions;</li><li>producing financial statements for programs;</li><li>proposing tools for budget optimization.</li></ul><p><strong>Financial Management of Events and Missions</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the budgetary management of events, conferences, institutional meetings, missions, and activities organized by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for events;</li><li>ensuring financial monitoring of their preparation and implementation;</li><li>controlling expenses and their compliance with approved budgets;</li><li>monitoring quotes, markets, contracts, and orders;</li><li>supervising supplier payments;</li><li>producing financial statements for events;</li><li>contributing to cost optimization.</li></ul><p><strong>Administration, Human Resources, and Legal Affairs</strong></p><br><br><p>The Administrative, Financial, and Operations Director oversees all administrative functions of the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><p><strong>Administration</strong></p><br><br><ul><li>supervision of general administration;</li><li>implementation and improvement of internal procedures;</li><li>insurance management;</li><li>monitoring of contracts and agreements;</li><li>document management and administrative archiving.</li></ul><p><strong>Human Resources</strong></p><br><br><ul><li>preparation and monitoring of employment contracts;</li><li>administrative management of staff;</li><li>monitoring of consultants and service providers;</li><li>participation in recruitment;</li><li>implementation of HR procedures.</li></ul><p><strong>Legal</strong></p><br><br><ul><li>monitoring of partnership agreements;</li><li>control of regulatory compliance;</li><li>monitoring of administrative and tax obligations;</li><li>relations with legal counsel.</li></ul><p><strong>Office Operations</strong></p><br><br><p>They also oversee the support functions of the Secretariat:</p><br><br><ul><li>petty cash for the office;</li><li>premises maintenance;</li><li>purchases and supplies;</li><li>supplier monitoring;</li><li>premises upkeep;</li><li>general logistics.</li></ul><p><strong>Structuring and Development of the Organization</strong></p><br><br><p>The Administrative, Financial, and Operations Director actively contributes to the structuring of the Permanent Secretariat.</p><br><br><p>In this capacity, they participate in:</p><br><br><ul><li>the implementation of administrative and financial procedures;</li><li>the formalization of validation processes;</li><li>the creation of steering tools;</li><li>the development of internal control;</li><li>risk management;</li><li>the continuous improvement of administrative and financial processes;</li><li>the structuring of an organization intended to develop on a pan-African scale.</li></ul> <br> <br> Required profile : <ul><li><strong>Master's degree (Bac +5) in finance, accounting, management, administration, or equivalent.</strong></li><li>Minimum of 5 years of experience in administrative and financial management positions.</li><li>Experience desired in an international organization, an NGO, a foundation, a public or semi-public institution, or a cultural organization.</li><li>Proven experience in managing projects funded by national and international donors.</li><li>Experience in structuring or developing a growing organization is appreciated.</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Financial and accounting management</li><li>Management control</li><li>Budget preparation and monitoring</li><li>Treasury management</li><li>Grant and funding agreement management</li><li>Project financial monitoring</li><li>Market and contract management</li><li>General administration</li><li>Human resources</li><li>Legal management and compliance</li><li>Advanced proficiency in Excel and financial management tools</li><li>Proficiency in office software</li></ul><p><strong>Expected Skills</strong></p><br><br><ul><li>Excellent organizational skills</li><li>High level of rigor</li><li>Analytical and synthetic thinking skills</li><li>Sense of responsibility</li><li>Ability to manage multiple projects simultaneously</li><li>Ability to work in a multicultural environment</li><li>Interpersonal skills</li><li>Initiative</li><li>Ability to propose solutions</li></ul><p><strong>Languages</strong></p><br><br><ul><li>French: fluent</li><li>English: fluent (spoken and written) essential</li></ul><p>Proficiency in a third working language of the African Union (Arabic, Portuguese, or Spanish) is an asset.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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<br><p><span><b>Job Description</b></span></p><br><br><br><br><p><b>ISP School Primary Head Role Profile </b></p><br><br><p><b>Purpose of Role</b></p><br><br><p>To plan, deliver, and assess high-quality learning experiences for primary school students, fostering their academic, social, emotional, and personal development in a safe, inclusive, and engaging learning environment, while implementing the school curriculum in alignment with the school's mission, vision, and values.</p><br><br><br><p><b>ISP Principles </b></p><br><br><br><p>Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><p>Academic and Pedagogical Leadership ● Design, implement, and oversee the Primary academic program. ● Ensure effective delivery of the curriculum and pedagogical methodologies. ● Promote innovative, student-centered teaching practices. ● Analyze academic results and establish continuous improvement plans. Teaching Staff Management ● Coordinate, mentor, and evaluate the Primary teaching team. ● Identify professional development needs and support ongoing training. ● Lead pedagogical meetings and foster collaborative teamwork. ● Participate in the recruitment and induction of new teaching staff. Student Monitoring ● Oversee students’ academic, social, and emotional progress. ● Implement support strategies for students with specific learning needs. ● Ensure a safe, inclusive, and positive learning environment. ● Coordinate behavior management and wellbeing strategies. Family Engagement ● Maintain effective and timely communication with parents and guardians. ● Participate in parent meetings, conferences, and school events. ● Address and follow up on concerns or significant situations. Administrative Management ● Prepare academic and performance reports for the Primary section. ● Coordinate timetables, assessments, and school activities. ● Ensure compliance with internal policies and educational regulations.</p><br><br><p>Skills, Qualifications and Experience ● Bachelor's degree in Primary Education or a related field. ● Valid teaching certification or license, as required by local regulations. ● Minimum of X years of teaching experience in Primary Education. ● Experience in bilingual or international schools is an advantage. ● Strong classroom management and instructional skills. ● Sound knowledge of child development and age-appropriate teaching methodologies. ● Effective communication and interpersonal skills. ● Strong planning, organizational, and assessment skills. ● Ability to differentiate instruction to meet diverse learning needs. ● Collaborative mindset and ability to work effectively as part of a teaching team. ● Commitment to continuous professional development and student-centered learning.</p><br><br><br><p><b>ISP Commitment to Safeguarding Principles </b></p><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply. ● departments</p><br><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health & Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing the Human Resources Strategy<br>• Executes and follows-up on engagement survey related activities.<br>• Champions and builds the talent management ranks in support of property and region diversity strategy.<br>• Translates business priorities into property Human Resources strategies, plans and actions<br>• Implements and sustains Human Resources initiatives at the property.<br>• Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.<br>• Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.<br>• Creates value through proactive approaches that will affect performance outcome or control cost.<br>• Monitors effective use of myHR by property managers and employees.<br>• Leads and participates in succession management and workforce planning.<br>• Responsible for Human Resources strategy and execution.<br>• Serves as key change manager for initiatives that have high employee impact.<br>• Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.<br>• Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.<br>Managing Staffing and Recruitment Process<br>• Analyzes open positions to balance the development of existing talent and business needs.<br>• Serves as coach and expert facilitator of the selection and interviewing process.<br>• Surfaces opportunities in work processes and staffing optimization.<br>• Makes staffing decisions to manage the talent cadre and pipeline at the property.<br>• Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.<br>• Monitors sourcing process and outcomes of staffing process.<br>• Ensures managers are competent in assessing and evaluating hourly staff.<br>Managing Employee Compensation Strategy<br>• Remains current and knowledgeable in the internal and external compensation and work competitive environments.<br>• Leads the planning of the hourly employee total compensation strategy.<br>• Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.<br>• Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.<br>• Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.<br>Managing Staff Development Activities<br>• Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).<br>• Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.<br>• Serves as resource to property Human Resources staff on employee relations questions and issues.<br>• Continually reinforces positive employee relations concepts.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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Job : <p>As part of strengthening our Human Resources Department, we are recruiting a Generalist HR to support the daily management of HR activities and actively contribute to the development of the company's human capital.<br>In the heart of Casablanca's industrial hub, you will work in a dynamic, demanding, and performance-oriented environment, where your versatility, initiative, and interpersonal skills will be essential to effectively support operational teams and managers.</p><br><br><p>By joining VITAL FER, you will participate in implementing the company's HR policy by playing a close support role with employees. You will be involved in all aspects of human resources, both administrative and operational, with the goal of ensuring smooth, compliant, and efficient HR management. Your main mission will be to ensure the smooth running of daily HR processes, while contributing to the continuous improvement of internal practices and procedures.</p><br><br><p>In this role, your main responsibilities will include:</p><br><br><ul><li>Ensure administrative management of staff: contracts, administrative files, certificates, absence and leave tracking;</li><li>Participate in the recruitment process: posting job ads, pre-screening applications, organizing interviews, and onboarding new employees;</li><li>Support employees and managers on daily HR matters;</li><li>Ensure tracking of variable payroll elements and verify the accuracy of HR data;</li><li>Participate in training management and skills development tracking;</li><li>Contribute to disciplinary follow-up and the application of internal procedures;</li><li>Produce HR reports and monitor social indicators;</li><li>Ensure compliance with labor law, internal policies, and health and safety regulations;</li><li>Participate in cross-functional HR projects and the continuous improvement of processes;</li><li>Contribute to maintaining a positive social climate and promoting company values.</li></ul> <br> <br> Required profile : <p>With a degree from Bac+3 to Bac+5 in Human Resources, Management, Personnel Administration, or equivalent, you have significant experience of 5 to 10 years in a generalist HR role, ideally gained in an industrial, logistics, or distribution environment. You master the fundamentals of human resource management, including personnel administration, recruitment, HR follow-up, and disciplinary procedures. A good knowledge of Moroccan labor law and proficiency in office software and HRIS tools will be highly appreciated.</p><br><br><p>Beyond technical skills, we are looking for a professional recognized for:</p><br><br><ul><li>Their excellent interpersonal skills and listening ability;</li><li>Their rigor and organizational skills;</li><li>Their ability to manage priorities and work in a dynamic environment;</li><li>Their team spirit and proactivity;</li><li>Their discretion and sense of confidentiality;</li><li>Their ability to collaborate effectively with various stakeholders.</li></ul><p>Your commitment, versatility, and service-oriented attitude will make you a key player in the smooth functioning of the HR department within VITAL FER.</p><br><br><p><u><strong>Immediate availability </strong></u></p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are Concentrix, an international company present in over 70 countries. We excel at improving customer experience and optimizing core processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Customer Service Advisor:</p><p>As a Customer Service Advisor, you will play an essential role by:</p><p>Responding to customer needs: Ensuring quality service by responding to inquiries via phone, email, or chat.</p><p>Resolving problems: Identifying and handling requests or complaints to ensure customer satisfaction.</p><p>Building customer loyalty: Providing personalized solutions to strengthen customer trust and loyalty.</p><p>Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.</p><p>What we offer you:</p><p>At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:</p><p>Attractive remuneration with additional bonuses: Dedicated language bonus for our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Eid al-Adha bonus.</p><p>Exceptional social benefits: Advantageous health insurance and complementary retirement plan after one year. Flexible hours with the possibility of remote work after an integration period. Free access to our gym.</p><p>A dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.</p><p>The profile of our Game-Changers:</p><p>We are looking for talents who:</p><p>Perfectly master French, both written and spoken.</p><p>Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.</p><p>Master digital tools and show natural curiosity for adopting new technologies.</p><p>Embrace challenges with enthusiasm and are passionate about customer satisfaction.</p><p>Our recruitment process:</p><p>1- Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic, technical, and personality skills. A key step to better understand your potential and stand out!</p><p>2- Phone conversation: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.</p><p>3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.</p><p>Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Maîtrisent parfaitement le français, aussi bien l’écrit que l’oral. Possèdent un excellent sens de la communication, sont organisés, autonomes et adoptent une attitude positive. Maîtrisent les outils digitaux et font preuve d’une curiosité naturelle pour adopter de nouvelles technologies. Relèvent les défis avec enthousiasme et sont passionnés par la satisfaction client.</p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Your mission as a Customer Service Advisor</p><p>As a Customer Service Advisor, you will play an essential role by:</p><p>Responding to customer needs: Ensure quality service by responding to questions via phone, email, or chat.</p><p>Resolving problems: Identify and handle requests or complaints to ensure customer satisfaction.</p><p>Retaining customers: Provide personalized solutions to build trust and customer loyalty.</p><p>Contributing to continuous improvement: Share customer feedback to optimize our services and processes.</p><p>What we offer you</p><p>At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:</p><p>Attractive remuneration with additional bonuses: Dedicated language bonus for our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Eid al-Adha bonus.</p><p>Exceptional social benefits: Advantageous health insurance and complementary retirement plan after one year.</p><p>Flexible hours with the possibility of remote work after an integration period.</p><p>Free access to our gym.</p><p>Transport provided, allowing you to get to your workplace safely and without logistical constraints.</p><p>Continuous training to develop your skills and acquire new knowledge adapted to the position.</p><p>A dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.</p><p>The profile of our Game-Changers</p><p>We are looking for talents who:</p><p>Perfectly master French and English, both written and spoken.</p><p>Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.</p><p>Are proficient with digital tools and show natural curiosity for adopting new technologies.</p><p>Embrace challenges with enthusiasm and are passionate about customer satisfaction.</p><p>Our recruitment process</p><p>Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic, technical, and personality skills. A key step to better understand your potential and help you stand out!</p><p>Phone interview: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.</p><p>In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.</p><p>Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Perfectly master French and English, both written and spoken.</li><li>Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.</li><li>Are proficient with digital tools and show natural curiosity for adopting new technologies.</li><li>Embrace challenges with enthusiasm and are passionate about customer satisfaction.</li></ul><p></p></section>