وظائف كول سنتر في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b >Job Summary:</b><span > Join our team as a Key Account Manager, you will be responsible for commercial activities in Western Africa in all its aspects (business partners, compliance, legal aspects, orders, revenues and margins) and coordinating with all other business lin.</span></p><p><b>Your Tasks and Responsibilities:</b> You will have a variety of different roles and responsibilities ranging from:</p><ul><li>New account development and/or expanding existing accounts within an established geographic territory.</li><li>Building and managing relationships with current customers/Partners, identifies new customers/Partners and develops relationships for the purpose of selling assigned Varian products.</li><li>Under minimal supervision, performing all sales functions in assigned territory, including analyzes territory for sales potential; develops and implements effective sales strategies; maintains appropriate level of territory coverage; plans and executes effective sales calls; schedules and performs product demonstrations; manages the sales order/quotation process; serves as a consultative resource to customers.</li><li>Achieving superior level of overall customer satisfaction.</li><li>Providing regular customer and market feedback to company.</li><li>Representing Varian ethics, values, and business practices with all internal and external constituents.</li><li>Traveling as needed across Africa and working with clients/stakeholders in both the private and public sector.</li><li>Identify and drive together with Management and other stakeholders the Go to market strategies in different countries</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Successfully completed a bachelor s degree and 5 years of related experience in med tech equipment sales or similar, in and across Africa.</li><li>Demonstrable experience with account management of key customers and partners including time and territory management.</li><li>Experience in the Healthcare business field, clinical application of cancer treatment and radiation therapy or other.</li><li>Expert knowledge of large medical equipment and services sales (investment products) with a solid track record of success, customers and their requirements and awareness of processes and methods used in medical device industry.</li><li>Knowledge of Moroccan and wider regional market in medical equipment.</li><li>Knowledge and experiences with public tender procedures.</li><li>Excellent fluency written and oral communication skills in French, English, Arabic and any other languages a plus.</li><li>Excellent business communication skills written and verbal in English. Any other languages while not mandatory would-be a plus.</li><li>Effective interpersonal and presentation skills.</li><li>Be a role model in thought, word and action for inclusion, diversity, equity and belonging.</li><li>Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards, must understand team collaboration, and have effective networking skills.</li><li>Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.</li><li>Capable of managing their own workload.</li><li>Agile with being pro-active, analytical, results-oriented, and able to make decisions within the scope of the role.</li><li>Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience.</li></ul><p>GDPR</p><p>We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.</p><p>Diversity and Inclusion</p><p>Diversity, Equity, and Inclusion are strong values that represent our company. We commit to studying all applications in accordance with these values and in full transparency.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're looking for a dynamic and results-driven Technical Sales Representative to join our team in Agadir-Ida-Outanane, Morocco. In this role, you'll be the bridge between our innovative technical solutions and our valued customers, combining your sales expertise with deep product knowledge to drive business growth and customer satisfaction. This position offers an exciting opportunity to make a meaningful impact in a fast-paced, collaborative environment where your technical acumen and sales skills will be equally valued.</p><p>Initiate and maintain strategic relationships with existing and prospective customers through regular field visits, sales calls, and virtual consultations to understand their needs and position tailored solutions</p><p>Deliver comprehensive product information and technical expertise to customers, demonstrating a thorough understanding of our offerings and their applications in real-world scenarios</p><p>Develop and execute annual trial and demonstration plans to showcase new products and solutions that align with customer requirements and market opportunities</p><p>Provide innovative technical solutions to complex customer challenges while maintaining transparent communication with internal product and technical teams</p><p>Develop and implement strategic sales action plans to achieve annual sales targets, revenue goals, and margin objectives while maintaining detailed records and forecasts</p><p>Conduct approximately 70% of your time in field-based activities within your assigned territory, building relationships and identifying growth opportunities</p><p>Analyze market trends, customer feedback, and competitive landscape to inform strategic recommendations and support business development initiatives</p><p>Collaborate with cross-functional teams including product specialists, engineers, and customer success to ensure seamless customer experiences and successful project outcomes</p><p>Prepare and deliver compelling presentations and product demonstrations that effectively communicate value propositions to diverse customer audiences</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Required Qualifications:</b></li><li>Bachelor's degree in a relevant discipline (such as Agriculture, Horticulture, Engineering, or related field) or equivalent professional experience demonstrating technical competency</li><li>Proven sales experience with a demonstrated track record of implementing market development plans and achieving profitable growth</li><li>Strong written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences</li><li>Technical product knowledge and crop/solution management expertise relevant to your industry sector</li><li>Proficiency in sales forecasting, budget management, and financial analysis</li><li>Ability and willingness to work outdoors and in various environmental conditions as required by the role</li><li>Valid driver's license and willingness to travel regularly within the assigned territory</li><li>Proficiency with CRM software, Microsoft Office Suite, and sales management tools</li><li><b>Preferred Qualifications:</b></li><li>Established experience within the agricultural, horticultural, or technical sales industry with demonstrated customer relationships</li><li>Knowledge of the Moroccan market, regional agricultural practices, or local business customs</li><li>Experience with territory management and business development in emerging or developing markets</li><li>Certification or advanced training in sales methodologies, technical product training, or industry-specific credentials</li><li>Multilingual capabilities, particularly fluency in French and/or Arabic alongside English</li><li>Experience using data analytics tools to inform sales strategies and customer insights</li><li>Proven ability to identify and cultivate new business opportunities while managing existing accounts</li><li><b>Essential Competencies:</b></li><li>Strong analytical and problem-solving abilities with a detail-oriented approach to customer challenges</li><li>Exceptional organizational and time management skills with the ability to manage multiple priorities effectively</li><li>Resilience and adaptability in a dynamic, goal-oriented sales environment</li><li>Collaborative mindset with the ability to work effectively with internal teams and external stakeholders</li><li>Customer-focused approach with genuine empathy and commitment to long-term relationship building</li><li>Assertiveness and decisiveness in negotiations while maintaining professional integrity and transparency</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Poste :</strong></span><p><span>Votre mission principale est d<strong>'assurer le pilotage et le management d'une partie de la filière, garantissant la performance, la qualité de service et le déploiement des stratégies.</strong></span></p><br><p><span><strong>Il a pour mission clé de développer le middle management (RUM et managers) et de mener l'amélioration continue et la modernisation des opérations.</strong></span></p><br><p><span><strong><u>Les missions:</u></strong></span></p><br><p><br><span>• <strong><u>Management de plusieurs UM ou activités spécifiques :</u></strong></span><br><span>- Décliner les orientations du ROP en priorités opérationnelles pour son périmètre ;</span><br><span>- Coordonner le fonctionnement quotidien pour garantir la continuité de service et le respect des engagements ;</span><br><span>- Définir, avec les RUM, les modalités de mise en œuvre des objectifs opérationnels ;</span><br><span>- Hiérarchiser les priorités en fonction des enjeux de production, de qualité et de service et allouer les ressources ;</span><br><span>- Proposer au ROP les arbitrages opérationnels nécessaires ;</span><br><span>- Veiller à l’application des processus, standards, dispositifs de contrôle et règles de fonctionnement définis par ASM et la maisonmère ;</span><br><span>- Mettre à jour les plans d’action à partir des recommandations issues du suivi de performance ;</span><br><span>- Assurer, si besoin, l’intérim du ROP sur les sujets de pilotage courant.</span></p><br><p><span><strong><u>• Management :</u></strong></span><br><span>- Animer, accompagne et coordonne les RUM de son périmètre ;</span><br><span>- Fixer les objectifs des RUM (entretiens formalisés) en cohérence avec les orientations du ROP ;</span><br><span>- Évaluer la performance des RUM ;</span><br><span>- Analyser avec les RUM les performances individuelles et collectives des équipes et piloter les plans d’action associés ;</span><br><span>- Traiter en premier niveau les situations managériales ou organisationnelles complexes avant escalade au ROP.</span></p><br><p><span>• <strong><u>Développement des équipes :</u></strong></span><br><span>- Développer les compétences de ses équipes : identifier les besoins et suivre la montée en compétence des RUM, managers et collaborateurs avec les tuteurs et supports métier ;</span><br><span>- Participer aux comités RH (augmentations individuelles, sélections, validation de parcours, besoins en renforts…) ;</span><br><span>- Développer et suivre des compétences et du leadership des équipes de middle-management, RUM et managers, et accentuer le développement des talents.</span></p><br><p><span>• <strong><u>Suivi et reporting d’activités :</u></strong></span><br><span>- Suivre et analyser les indicateurs de pilotage de son périmètre ;</span><br><span>- Piloter les KPI et s’assurer de leur appropriation à tous les niveaux des UM concernées ;</span><br><span>- Suivre la capacité de production et identifier les risques de rupture de charge, de souscapacité ou de dérive de performance ;</span><br><span>- Suivre l’avancement des plans d’action opérationnels et s’assurer de leur bonne exécution ;</span><br><span>- Identifier les dérives de performance, les irritants opérationnels, les risques de nonatteinte des objectifs et recommander les actions correctives ;</span><br><span>- Alerter le ROP sur les dysfonctionnements, écarts ou points de vigilance nécessitant arbitrage ;</span><br><span>- Produire un reporting régulier à destination du ROP et de sa hiérarchie ; veiller à la qualité et à la fiabilité des données remontées ;</span><br><span>- Mesurer l’efficacité des actions entreprises et formuler des recommandations d’ajustement.</span></p><br><p><span>•<strong><u> Interaction avec les maisons-mères et les fonctions support :</u></strong></span><br><span>- Assurer le relais d’information ascendant et descendant entre le terrain, le ROP et les fonctions support ASM ;</span><br><span>- Participer pour son périmètre, selon le besoin, aux comités et points de coordination avec les maisons mères ;</span><br><span>- Coordonner les acteurs internes liés à l’activité (supports, Ex-Op, Hyp, etc.) ;</span><br><span>- Coordonner la mise en œuvre des demandes, évolutions, contrôles ou plans d’action émanant des directions métier ou des maisons mères ;</span><br><span>- Animer des points de coordination avec les équipes métier, qualité, Hyp et support aux opérations ;</span><br><span>- Préparer les éléments d’aide à la décision et les supports utiles au ROP pour ses échanges avec les parties prenantes internes et externes ;</span><br><span>- Remonter les alertes, anomalies, risques ou pistes d’optimisation et s’assurer de la diffusion et de l’appropriation des décisions auprès des RUM.</span></p><br><p><span>• <strong><u>Gestion de projet :</u></strong></span><br><span>- Mettre en œuvre les projets transverses confiés par le ROP sur son périmètre ;</span><br><span>- Participer aux missions transversales ASM et maisonmère en lien avec son domaine d’activité ;</span><br><span>- Contribuer à l’identification et à la diffusion des bonnes pratiques au sein de l’entité ;</span><br><span>- Être force de proposition sur les évolutions d’organisation permettant de fluidifier le fonctionnement, réduire les irritants et améliorer la performance durable ;</span><br><span>- Représenter son périmètre dans les comités, groupes de travail ou événements internes</span></p><br><span><strong>Profil recherché :</strong></span><p><span>Expérience <strong>min 4 ans avérée en Direction d’un Centre de contact</strong></span><br><span>• Excellente maitrise de la langue française</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HUIR – International University Hospital of Rabat</strong> operates within a predominantly <strong>collaborative culture</strong>, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong <strong>innovation dimension</strong>, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role. </p><br><br> <br> Job : <p>Reporting to the Directorate of Medical Affairs, the <strong>Head of Pole Development and Organization</strong> will support the structuring and operational deployment of the medical, surgical, medico-technical, and outpatient poles of the Rabat International University Hospital.</p><br><br><p>They will contribute to the design of medical-nursing organizations, the formalization of patient pathways, and the coordination of cross-functional projects related to the opening and ramp-up of the institution. They will act as an interface with medical, nursing, administrative teams, and support directorates to ensure coherent, smooth, and appropriate organizations aligned with HUIR's ambitions.</p><br><br><p><strong>Responsibilities:</strong></p><br><br><p><strong>Participate in the structuring and development of medical poles:</strong></p><br><br><ul><li>Contribute to defining the target organization of medical, surgical, medico-technical, and outpatient poles.</li><li>Formalize activity scopes, responsibilities, operating procedures, and interfaces between poles.</li><li>Support the structuring of medical specialties in line with the institution's medical project.</li><li>Participate in identifying priority activities for development according to HUIR's medical strategy.</li><li>Contribute to defining the governance models for the poles: meetings, decision-making processes, reporting, and monitoring indicators.</li><li>Oversee action plans related to the launch, development, and ramp-up of the poles.</li><li>Prepare meetings with medical directors, practitioners, nursing teams, and support directorates.</li></ul><p><strong>Participate in the design and optimization of medical-nursing organizations:</strong></p><br><br><ul><li>Contribute to designing the organizational models of the poles in conjunction with the Directorate of Medical Affairs, the Nursing Directorate, and relevant directorates.</li><li>Analyze the alignment between activity needs, medical resources, and paramedical resources.</li><li>Identify the organizational needs necessary for the smooth operation and ramp-up of the poles.</li><li>Optimize care pathways, patient flows, and operational interfaces.</li><li>Contribute to formalizing procedures, operating methods, and support materials necessary for pole organization.</li><li>Propose improvement actions to enhance the fluidity, quality, and efficiency of medical-nursing organizations.</li><li>Alert the Directorate of Medical Affairs about organizational risks, bottlenecks, and necessary decisions.</li></ul><p><strong>Contribute to the organization of patient pathways:</strong></p><br><br><ul><li>Participate in defining and formalizing patient pathways by specialty, service line, or pole, in close collaboration with the Nursing Directorate.</li><li>Identify critical interfaces between consultations, admissions, hospitalization, outpatient care, operating rooms, medico-technical platforms, billing, and patient discharge.</li><li>Improve pathways in coordination with medical, nursing, administrative, and support teams.</li><li>Identify risks that could impact the quality, safety of care, or continuity of treatment.</li><li>Contribute to implementing a patient-centered organization that meets the institution's quality standards.</li></ul><p><br><strong>Ensure cross-functional coordination of projects related to the poles:</strong></p><br><br><br><ul><li>Monitor the progress of projects related to the opening, structuring, and ramp-up of the poles.</li><li>Prepare, organize, and participate in cross-functional working meetings.</li><li>Formalize minutes, decisions, action plans, assigned responsible parties, and deadlines.</li><li>Ensure follow-up on commitments made with various stakeholders and facilitate the resolution of bottlenecks.</li></ul> <br> Required profile : <ul><li>Master's degree (Bac +5) in healthcare management, hospital administration, public health, care organization, project management, or equivalent.</li><li>Proven experience of at least 3 years in a healthcare facility, medical department, hospital project management, or care organization.</li><li>Good knowledge of the functioning of healthcare and hospital structures in Morocco.</li><li>Good understanding of issues related to HIS (Hospital Information System), quality, admissions, billing, and medico-economic interfaces.</li><li>Proficiency in project management principles, cross-functional coordination, and change management.</li><li>Analytical, synthesis, and formalization skills.</li><li>Proficiency in basic office software, especially Word, Excel, and PowerPoint.</li><li>Rigor, methodology, sense of priorities, and autonomy.</li><li>Strong interpersonal skills with medical, paramedical, administrative, and institutional stakeholders.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025.</p><br><p>Sika Maroc SA has been present in the Moroccan market since 1979, operating across various regions of the Kingdom. With five production sites and two research and development centers, the company stays close to its customers’ needs and ensures the success of all its partners.</p><br><br>Job Description<br><p>Dans le cadre du développement de nos activités commerciales, nous recrutons un(e) <strong>Responsable Développement Commercial – Zone Orientale</strong>, dont la mission principale sera de développer le business sur la zone assignée, renforcer la relation client et identifier de nouvelles opportunités de croissance.</p><br><p><strong>Missions principales</strong></p><br><ul><li>Développer et mettre en œuvre la stratégie commerciale de la zone assignée ;</li><li>Prospecter et développer de nouveaux marchés et clients ;</li><li>Identifier les opportunités de croissance et assurer l’acquisition de nouveaux clients ;</li><li>Négocier les contrats et assurer le suivi des grands comptes ;</li><li>Maintenir et renforcer les relations avec les clients clés ;</li><li>Identifier les besoins des clients et proposer des solutions adaptées en coordination avec les différentes parties prenantes ;</li><li>Assurer un service après-vente de qualité afin de garantir la satisfaction client ;</li><li>Suivre les indicateurs de performance commerciale de la zone ;</li><li>Réaliser une veille marché et concurrentielle et proposer des actions correctives&nbsp;;</li><li>Assurer la mise à jour des informations et comptes rendus sur Salesforce.</li></ul><br>Qualifications<br><ul><li>Diplôme d’une école d’ingénieurs, de commerce ou formation technique en lien avec le BTP ou un domaine connexe.</li><li>Expérience d’au moins 5 ans en développement commercial, idéalement acquise dans le secteur du BTP.</li><li>Bonne connaissance des acteurs clés de la zone orientale et de son écosystème.</li><li>Capacité à coordonner et piloter des projets commerciaux de bout en bout.</li><li>Maîtrise des techniques de négociation permettant de conclure des affaires rentables.</li><li>Forte capacité d’adaptation face aux évolutions du marché et aux nouvelles situations.</li><li>Persévérance et résilience face aux défis commerciaux.</li><li>Bonne maîtrise des outils informatiques (Word, Excel, PowerPoint) ainsi que des CRM (Salesforce est un atout).</li><li>Excellente maîtrise du français et de l’anglais, à l’oral comme à l’écrit.</li></ul><br>Additional Information<br><p><strong>Success is on our side — and yours!</strong></p><br><p>Do you enjoy challenges and taking on responsibilities? Are you motivated to work towards tangible results, share in a team’s success, and achieve personal growth? Sika supports your ambitions.</p><br><p><strong>An Inclusive and Equitable Environment</strong><br> Sika is committed to providing a workplace that supports, inspires, and respects all applicants. As an equal opportunity employer, we consider all qualified candidates without distinction based on race, color, religion, gender, age, disability, national or ethnic origin, or any other protected characteristic.</p><br><p><strong>Our Values and Principles</strong><br> Customer focus, courage to innovate, sustainability, integrity, accountability, respect, and results-oriented management form the foundation of our corporate culture and future success.<br> Sika’s success relies not only on a solid strategy but also on the trust and dedication of our employees. Our journey toward global leadership is built on our entrepreneurial philosophy and the <strong>Sika Spirit</strong>, reflecting strong values that are at the core of our Group’s DNA.</p><br><p>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.&nbsp; We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</p><br><br><br> </div>

<p>Participate in the construction and renovation of infrastructure serving the territories. Join a Group in full development in France and internationally (4 billion euros in turnover). Integrate a company composed of nearly 23,000 men and women united around 3 strong values: unity, transparency, and ambition. Accept to live a rich experience by joining teams of passionate people.</p><p>We are looking for a passionate Works Engineer (H/F) to supervise and coordinate our construction projects. As a Works Engineer, your main mission would be to guarantee the results of your sites through planning, organization, procurement, and monitoring of sites in terms of cost, quality, deadlines, and safety.</p><p>Your responsibilities will be to ensure monitoring on the detailed aspects below:</p><p><strong>1 Quality, Health, Safety, Environment</strong></p><ul><li>Leads site meetings concerning safety, quality, and environmental points in accordance with his hierarchy's instructions;</li><li>Writes or participates in the drafting of QHSE instructions and ensures the application of rules (PPSPS, PAQ, PAE...) through execution procedures;</li><li>Informs the QSE Manager of dysfunctions encountered;</li><li>Handles non-conformities and implements adequate corrective actions;</li><li>May be responsible for QHSE onboarding of new employees on site;</li><li>Participates in accident and dangerous situation analyses;</li><li>Conducts QHSE site visits.</li></ul><p><strong>2 Study of the file / Preparation / Site Monitoring / Acceptance and End of Site:</strong></p><ul><li>Ensures the management of one or more sites;</li><li>Assists the Works Director in responding to calls for tenders;</li><li>Receives, studies, and analyzes market elements (plans, profiles);</li><li>Coordinates execution studies (plan, calculation notes, profile);</li><li>Develops the detailed site budget (material volume, necessary human and material resources);</li><li>Makes authorization requests and obtains the necessary documents for site setup;</li><li>Drafts execution methods and procedures with his site manager;</li><li>Organizes document control for sites;</li><li>Consults service providers (suppliers, subcontractors), places orders, and gives instructions to subcontractors;</li><li>Sets objectives with site managers: team constitution, development of team scheduling to ensure business continuity;</li><li>Monitors site activity;</li><li>Evaluates the quality of services provided by different stakeholders (subcontractors and suppliers);</li><li>Controls the production and quality of as-built plans;</li><li>Ensures the administrative and financial management of sites (accounting, monitoring of customer and supplier invoicing);</li><li>Manages the interventions of surveyors and laboratory technicians;</li><li>Participates in the acceptance of the work in the presence of the client and the works director.</li></ul><p><strong>TECHNICAL SKILLS</strong></p><p>You demonstrate:</p><ul><li>Mastery of office tools and specific software (autocad, Project);</li><li>Budgetary control;</li><li>Knowledge of the Group's common procedures in terms of HQSE;</li><li>Ability to analyze a technical file.</li></ul><p><strong>Required profile</strong></p><p>Qualifications required:</p><ul><li>You have:</li><li>Bac +5 or significant professional experience in the role;</li><li>Mobility;</li><li>Driving license.</li></ul><p><strong>TECHNICAL SKILLS</strong></p><p>You demonstrate:</p><ul><li>Mastery of office tools and specific software (autocad, Project);</li><li>Budgetary control;</li><li>Knowledge of the Group's common procedures in terms of HQSE;</li><li>Ability to analyze a technical file and propose technical and financial modifications;</li><li>Knowledge of the different trades involved on site;</li><li>Development of operating methods.</li></ul><p><strong>BEHAVIORAL SKILLS</strong></p><p>You are endowed with:</p><ul><li>The ability to analyze and strong proactivity to quickly find technical or financial solutions;</li><li>Relational and managerial skills;</li><li>Adaptability to interface with very diverse stakeholders (client, site personnel);</li><li>Negotiation skills;</li><li>Anticipation skills.</li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications required:<ul><li>You have:</li><li>Bac +5 or significant professional experience in the role;</li><li>Mobility;</li><li>Driving license.</li></ul><strong>TECHNICAL SKILLS</strong><p>You demonstrate:</p><ul><li>Mastery of office tools and specific software (autocad, Project);</li><li>Budgetary control;</li><li>Knowledge of the Group's common procedures in terms of HQSE;</li><li>Ability to analyze a technical file and propose technical and financial modifications;</li><li>Knowledge of the different trades involved on site;</li><li>Development of operating methods.</li></ul><strong>BEHAVIORAL SKILLS</strong><p>You are endowed with:</p><ul><li>The ability to analyze and strong proactivity to quickly find technical or financial solutions;</li><li>Relational and managerial skills;</li><li>Adaptability to interface with very diverse stakeholders (client, site personnel);</li><li>Negotiation skills;</li><li>Anticipation skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of technical issues reported by customers and triage them as needed; Analyze and resolve customer inquiries containing technical issues or feedback; Follow procedures for proper escalation to relevant internal teams and key stakeholders; Maintain accurate records of failures, maintenance activities, and bugs; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure compliance with the company’s Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; Hands-on experience with Windows and Linux operating systems; Tech-savvy with hands-on experience in hardware troubleshooting; Solid understanding of hardware and software interactions; Experience working with logs and performing data analysis; Strong troubleshooting and problem-solving abilities; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with UAV/UAS systems; Hands-on experience with network-related architecture and cloud-based systems; Experience with and understanding of firewalls and port configuration.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction.</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><ul><li>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.</li><li>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</li><li>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</li><li>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company's services and products.</li><li>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</li><li>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers' level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</li><li>Responds to all customers' inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</li><li>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</li><li>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.</li><li>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</li><li>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.</li><li>Maintains the company's property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.&nbsp;</li></ul> <br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><ul><li>Bachelor degree in Tourism/Management or equivalent.</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point.</li><li>Good in English and French Languages (Arabic where necessary).</li><li>Acceptable knowledge in Airline/Travel products and services.</li><li>Capable of understanding customers' problems and directing them in the right channel.</li><li>Effective communication skills to utilize in building sales and marketing techniques.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Capable of recommending alternate solutions to customers' problems.</li><li>Effective persuasive, negotiation, and problem solving skills.</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company's objectives.</li></ul><p><strong>Work Experience</strong></p><br><br><ul><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</li><li>Fresh graduates may be considered for this role given they demonstrate the required competencies.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>What makes us Qlik?</strong><br><span>A </span><span>Gartner® Magic Quadrant™ Leader for 15 years in a row</span><span>, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. </span><br><span>We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.</span><br><strong>The AI Systems Engineer Role</strong><br><br><span>As an AI Systems Engineer on Qlik’s AI Practice team, you will own the infrastructure, deployment, and reliability of production-grade agentic AI systems that power the next generation of intelligent automation at Qlik. Reporting to the Global Head of AI Strategy, Policy, and Governance, you will operate at the intersection of cloud infrastructure engineering and AI systems, provisioning, securing, and scaling the AWS environments that make our AI pipelines run reliably and cost-efficiently.</span><br><br><strong>What makes this role interesting?</strong><br><br><ul><li><strong>Ownership: </strong><span>You’ll own real infrastructure. This is not a role where you configure demos, you will provision, harden, and operate the AWS environments that run Qlik’s AI agents at scale.</span></li><li><strong>Frontier Stack: </strong><span>Work directly with AWS Bedrock AgentCore, a capability that most cloud engineers are only beginning to encounter. You’ll be among the first teams operationalizing it in production.</span></li><li><strong>High Impact: </strong><span>Small team, direct line to executive leadership, real decisions. You’ll shape how Qlik’s AI infrastructure evolves from the ground up.</span></li></ul><br><strong>Here’s how you’ll be making an impact:</strong><br><br><ul><li><strong>IaC and Cloud Provisioning: </strong><span>Design and maintain infrastructure-as-code (Terraform) for all AI workloads: Bedrock agents, AgentCore runtimes, Lambda functions, API Gateway endpoints, and supporting data services.</span></li><li><strong>AWS Bedrock AgentCore: </strong><span>Own deployment, configuration, and scaling of AWS Bedrock AgentCore environments, including model invocation routing, session management, and memory backends.</span></li><li><strong>Security and IAM: </strong><span>Architect secure, least-privilege IAM policies for agent runtimes, MCP integrations, cross-account access patterns, and service-to-service authentication.</span></li><li><strong>CI/CD Pipelines: </strong><span>Build and maintain CI/CD pipelines (GitHub Actions, AWS CodePipeline) for agentic workloads, covering infrastructure changes, Lambda deployments, and agent configuration updates.</span></li><li><strong>Observability and Cost Management: </strong><span>Instrument AI systems with OpenTelemetry, CloudWatch, and X-Ray. Own observability strategy: traces, metrics, cost dashboards, and alerting across agent pipelines.</span></li><li><strong>Networking: </strong><span>Manage networking topology for AI workloads: VPC design, PrivateLink, security groups, and egress controls to ensure data never leaves governed boundaries unexpectedly.</span></li><li><strong>Data Infrastructure: </strong><span>Build and operate the data infrastructure supporting agents: OpenSearch for semantic search and vector retrieval, and S3 lifecycle policies for knowledge artifact storage.</span></li><li><strong>Collaboration: </strong><span>Collaborate with AI engineers on MCP server deployments, containerized agent runtimes (ECS/Fargate), and performance tuning to hit latency and cost targets.</span></li></ul><br><strong>We’re looking for a teammate with:</strong><br><br><span>The ideal candidate will have hands-on experience owning production infrastructure, with deep proficiency across AWS and the modern cloud engineering stack:</span><br><ul><li><strong>Infrastructure as Code: </strong><span>You have strong hands-on Terraform experience. You version-control infrastructure the same way you version-control code.</span></li><li><strong>AWS Platform Depth: </strong><span>Deep AWS experience across Bedrock (model invocation, agents), Lambda, API Gateway, ECS/Fargate, App Runner, IAM, VPC, S3, CloudWatch, and X-Ray. Bedrock AgentCore exposure is a strong plus.</span></li><li><strong>Security Mindset: </strong><span>You understand the AWS IAM model deeply: roles, policies, SCPs, permission boundaries, and cross-account trust. You instinctively scope to least privilege.</span></li><li><strong>CI/CD: </strong><span>You build pipelines that deploy infrastructure and application code reliably. GitHub Actions, CodePipeline, or equivalent. You know how to roll back safely.</span></li><li><strong>Observability: </strong><span>Experience with OpenTelemetry, CloudWatch Logs Insights, and distributed tracing. You care about visibility into what AI systems are actually doing and what they cost.</span></li><li><strong>Python: </strong><span>Comfortable with Python for scripting, Lambda functions, and lightweight automation. You don’t need to be an ML engineer, but you can read and modify agent code.</span></li><li><strong>Containers: </strong><span>Comfortable with containerized workloads (Docker, ECS, Fargate, App Runner). Experience running long-running agent processes or streaming inference endpoints is a plus.</span></li><li><strong>Data Infrastructure: </strong><span>You understand vector search infrastructure and are comfortable operating OpenSearch clusters for semantic retrieval. Experience with RAG pipeline data stores preferred.</span></li></ul><br><span>Beyond technical skills, we’re looking for someone who brings:</span><br><ul><li><strong>Ownership: </strong><span>You close the loop. You don’t just provision infrastructure, you monitor it, cost-optimize it, and improve it without being asked.</span></li><li><strong>Comfort with Ambiguity: </strong><span>AI infrastructure is still being invented. You are energized by ambiguity and comfortable writing the runbook that didn’t exist before you joined.</span></li><li><strong>Communication: </strong><span>Able to explain an IAM boundary decision or a rate-limiting architecture to an AI engineer or a business stakeholder equally well.</span></li><li><strong>Security and Governance Mindset: </strong><span>You think about what happens when things fail, when costs spike, when an agent calls an endpoint it shouldn’t. You build guardrails proactively.</span></li></ul><br><strong>The location for this role is:</strong><br><span>King of Prussia, PA</span><br><span>Boston, MA</span><br><span>Hybrid: #LI-Hybrid</span><br><strong>Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!</strong><br><strong>More about Qlik and who we are:</strong><br><span>Find out more about ‘Life at Qlik’ on social: </span>Instagram, LinkedIn, YouTube<span>, and </span>X/Twitter<span>, and to see all other opportunities to join us and our values, check out our </span>Careers Page.<br><strong>What else do we offer?</strong><br><ul><li><span>Named in Newsweek’s ‘Americas Greatest Workplaces 2025’: </span>https://rankings.newsweek.com/americas-greatest-workplaces-2025.</li><li><span>Genuine career progression pathways and mentoring programs.</span></li><li><span>Culture of innovation, technology, collaboration, and openness.</span></li><li><span>Flexible, diverse, and international work environment.</span></li></ul><br><span>Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our </span>Corporate Responsibility Employee Programs.<br><strong>Salary and Benefits:</strong><span> The anticipated base salary range for this role is&nbsp;$100,000 to $125,000 USD. Final&nbsp;compensation&nbsp;offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.</span><br><span>This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&amp;D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.</span><br><strong>Application Window:</strong><span> The application window is 60 days, but applicants are encouraged to apply as soon as possible.&nbsp;The posting will be removed before the application window closes if the position is filled.</span><br><strong>For positions in Massachusetts:</strong><span> It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.</span><br><span>Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.</span><br><span>Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.</span><br><span>If you need assistance applying for a role due to a disability, please submit your request via email to </span>accessibilityta@qlik.com. <span>Any information you provide will be treated according to Qlik’s</span> Recruitment Privacy Notice<span>. Qlik may only respond to emails related to accommodation requests.</span><br>Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact accessibilityta@qlik.com.<br><span>Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.</span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe AZURA</strong> is driven by a predominantly <strong>collaborative</strong> culture, where people, trust and teamwork are central to daily operations. A close and supportive management style promotes guidance, accountability and long-term employee engagement. This approach is strengthened by a strong <strong>innovation</strong> dimension, fostering initiative, agility and openness to change. More moderate <strong>organizational</strong> and <strong>competitive</strong> elements provide structure and performance focus, while maintaining a people-centered and collective-oriented environment. </p><br><br> <br> Job : <p> En tant que Contrôleur de Gestion RH, votre rôle principal est d'Assurer le pilotage de la masse salariale et des indicateurs RH, garantir la fiabilité des données sociales et contribuer à la prise de décision stratégique RH et financière.</p><br><br> <p> Vos missions sont :</p><br><br> <p> <strong>1. Pilotage de la masse salariale</strong></p><br><br> <ul> <li> Élaborer le budget annuel de la masse salariale en intégrant les augmentations salariales, les primes, les recrutements, les charges sociales et les avantages sociaux.</li> <li> Construire le plan de recrutement annuel en définissant les effectifs prévisionnels, les coûts associés et les hypothèses de recrutement.</li> <li> Assurer le suivi mensuel de la masse salariale et analyser les écarts entre le budget et le réalisé.</li> <li> Identifier et expliquer les écarts liés :</li> <li> Aux effets de structure ;</li> <li> Aux variations d'effectifs ;</li> <li> Aux évolutions salariales.</li> <li> Produire les reportings mensuels destinés à la Direction des Ressources Humaines et à la Direction Administrative et Financière.</li> <li> Réaliser des simulations financières relatives aux recrutements, promotions, augmentations individuelles et révisions salariales.</li> <li> Mesurer l'impact des décisions RH sur la masse salariale et les principaux indicateurs financiers (notamment le ratio masse salariale / chiffre d'affaires).</li> </ul> <p> <strong>2. Production et pilotage des indicateurs RH</strong></p><br><br> <ul> <li> Produire, suivre et analyser les principaux indicateurs RH :</li> <li> Effectifs (entrées, sorties, mobilité) ;</li> <li> Absentéisme et présentéisme ;</li> <li> Parité femmes/hommes (globale et par catégorie socioprofessionnelle);</li> <li> Productivité RH (coût salarial / chiffre d'affaires).</li> <li> Concevoir, actualiser et fiabiliser les tableaux de bord RH.</li> <li> Garantir la qualité, la cohérence et la fiabilité des données sociales utilisées pour le pilotage RH.</li> </ul> <p> <strong>3. Support à la décision RH et financière</strong></p><br><br> <ul> <li> Accompagner les managers et les équipes RH dans l'élaboration du budget RH de l'exercice N+1.</li> <li> Réaliser, en collaboration avec le service Développement RH et la DRH, les simulations de rémunération nécessaires aux prises de décision.</li> <li> Participer à la validation financière des recrutements.</li> <li> Contribuer aux campagnes de révision salariale en réalisant :</li> <li> les simulations d'augmentations individuelles et collectives ;</li> <li> les analyses d'impact sur la masse salariale.</li> <li> Élaborer différents scénarios d'aide à la décision, notamment dans le cadre des révisions de grilles salariales, des promotions ou des projets d'évolution de l'organisation.</li> </ul> <p> <strong>4. Administration du référentiel organisationnel (SIRH)</strong></p><br><br> <ul> <li> Administrer et maintenir à jour le référentiel organisationnel au sein du SIRH (ex. : X3 People).</li> <li> Garantir la cohérence entre l'organisation opérationnelle et son intégration dans le système d'information RH.</li> <li> Gérer la répartition des collaborateurs par direction, département, service, unité organisationnelle et section analytique.</li> <li> Assurer l'interface entre les équipes RH, les directions métiers et la DSI pour le paramétrage fonctionnel, les évolutions et l'amélioration continue du SIRH.</li> </ul> <p> <strong>5. Veille réglementaire et sociale</strong></p><br><br> <ul> <li> Assurer une veille permanente sur les évolutions légales, réglementaires et conventionnelles relatives aux ressources humaines.</li> <li> Suivre les évolutions concernant le droit du travail, les charges sociales, la couverture santé, la retraite (CIMR) et les avantages sociaux.</li> <li> Évaluer les impacts des évolutions réglementaires sur les politiques RH, la masse salariale et les processus internes.</li> </ul> <br> Required profile : <p> <strong>Formation supérieure:</strong> Bac + 5 en Contrôle de gestion, Finance ou Ressources Humaines (avec forte dimension analytique).</p><br><br> <p> <strong>Expérience professionnelle:</strong>· Minimum 5ans en contrôle de gestion sociale/RH.</p><br><br> <p> <strong>Prérequis techniques : </strong>Maîtrise des outils de pilotage (Excel avancé, VBA souhaité), expérience des outils SIRH et de consolidation de données (Power BI, Tableau ou équivalents), bonnes connaissances en paie et en droit social.</p><br><br> <p> <strong>Aptitudes professionnelles : </strong>Rigueur, sens de l’analyse, Maîtrise des règles de confidentialité des données RH, capacité à synthétiser et présenter des informations complexes, aisance relationnelle pour travailler avec des interlocuteurs variés et capacité à conduire des projets transverses.</p><br><br> <p> Si ce challenge vous motive et que vous vous reconnaissez dans ce profil, n'hésitez pas à postuler dès maintenant. Nous sommes attentifs à la diversité et encourageons toutes les personnes qualifiées à candidater.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of customer-reported technical issues, investigating and resolving them from start to finish; Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions; Escalate complex issues to the appropriate internal teams while ensuring timely follow-up; Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions; Coordinate and support on-site activities involving technicians, customers, and subcontractors; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support ; Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI); Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues; Excellent analytical and problem-solving skills, with the ability to investigate complex issues independently; Solid understanding of hardware, operating systems, networking, and how they work together; Ability to adapt quickly to new technologies and work effectively in dynamic technical environments; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus: Hands-on experience with UAV/UAS systems, flight controllers, or embedded hardware; Experience with Linux system administration and terminal-based system maintenance; Strong knowledge of networking concepts, including cloud environments, firewalls, routing and port configuration; Experience performing remote hardware debugging and using low-level system diagnostic tools; Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p>Join our team in Rabat! As a member of the Order to Cash team at our IT Information Technology company, you will play a crucial role in ensuring the smooth processing of orders and cash transactions. Your attention to detail and commitment to accuracy will directly impact our operations and customer satisfaction.</p><br><br><p><u><strong>Job purpose</strong></u></p><br><br><p>As member of Order to Cash department, the position holder will actively participate in Account receivables activities aiming to ensure efficient and effective process of:</p><br><br><ul><li>Contract set up reflecting the correct and agreed contract attributes</li><li>Proper customer identification</li><li>Accurate billing activity</li><li>Dispute management and Customer care</li></ul><p>The position holder main tasks &amp; activities will be in the area of Customer care, as Order-to-cash processes are very interdependent, proper and accurate actions and follow ups will have an impact in all the above-mentioned areas.</p><br><br><p><u><strong>General requirements</strong></u></p><br><br><ul><li>Follow closely managers work guidance, assignments &amp; priorities set for the position holder and/or for the entire team</li><li>Attend meetings and discussions organized by team leader and/or OTC management</li><li>Participate in training organized or assigned by Team Leaders and OTC managers - attend the training sessions in person or in a virtual environment, actively participate in it, submit feedback as appropriate and successfully pass all assessments organized after the training sessions.</li><li>Deliver trainings to:</li></ul><ol><li>New team members to explain and demonstrate the daily activities performed by the position holder</li><li>Ongoing training sessions aiming best practice sharing and process gaps filling</li></ol><ul><li>Create and update process documentation on the processes, activities and tasks performed by the position holder, proactively or upon management assignment and in line with the internal process documents creation policy and practices</li><li>Ensure proper backup coverage for other team members in case of absence or holidays. In order to secure business continuance, the Team leader and/or manager should ensure in advance training on activities that are not part of the position holder responsibilities</li><li>Work on own initiative, autonomously and without constant supervision</li><li>Respect working schedules organized and communicated by management team</li><li>Provide audit evidence for quality, control and compliance purposes</li><li>Escalate in a timely manner all operational, administrative, organizational or other issues to Team leader and manager.</li><li>Proficiency in French and good command English. Proper language usage in internal and external communication, in local language, English or the working language(s) required for the position. Independent work to improve language skills where needed and upon justified feedback provided.</li><li>Computer literacy in MS office and customized ERP system. Ability to ensure link and follow up in multi-tools &amp; system environment. Autonomous focus is required in case of gaps in the tools &amp; systems knowledge</li><li>Ensure compliance to all business controls, quality, security and organizational policies properly communicated by the employer.</li><li>Contribute in process optimization/improvement initiatives</li><li>Comply to Company and Client behavior and ethics guidelines as per internal policies, communications and trainings delivered</li><li>Demonstrate resilience under pressure and ability to quickly adapt to unforeseen work demands</li><li>Analytical skills and focus on the details.</li><li>Excellent numerical skills</li><li>Proactive approach towards internal communication - requirement</li><li>Collaborate with colleagues within the team on complex cases, support other team members in case of urgent matters or backlog situations</li></ul><p><u><strong>Role specific requirement :</strong></u></p><br><br><ul><li><strong><u>Query management </u></strong></li><li>Manage the resolution of Partner/ Customer queries received in mailbox, Query Management System, CVG within corporate guidelines and procedures.</li><li>Demonstrate the ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Maintain full coverage of the assigned SRs using various communication methods (mailbox, query management system, outbound/inbound calls)</li><li>Permanent account management, analysis on received requests and strategy application to ensure all requests are handled as per their importance, priority and SLA.</li><li>Ensure track of received requests in the systems where applicable</li><li>Ensure proper follow up of the requests till resolution of the issue</li><li>Ensure all approvals as per the established Approval matrix are gathered before cancellation of a billing item in the ERP systems.</li><li>Ensure all contract changes/ meter readings update are properly documented and executed in the ERP systems as per the established processes.</li><li>Ensure a feedback is provided to Partner/ Customer about all received requests</li><li>If applicable initiate refund requests upon customer's request or after dispute resolution, as per the established process and internal controls</li><li>Perform all ad hoc query activities on accurate and timely manner</li><li>Ensure Partner compliance with Portal functionality where available</li></ul> <br> Required profile : <p><strong><u>Success criteria for the role</u></strong></p><br><br><ul><li>Timely tasks/activity completion</li><li>High Quality ensured in the performed activities and tasks assessed as part of quality checks performed by the management team</li><li>Consistent achievement of Team and/or individual operational targets communicated by management team. Properly documented gap analysis in case of misses.</li><li>Self-motivated and willing to learn new skills</li><li>Ability to work on own initiative</li><li>Ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Strong organisational skills</li><li>Collaborate and communicate effectively with all levels and departments involved in the proces</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Aseptic Product Quality, Associate Director serves as the quality subject matter expert for aseptic manufacturing within the External &amp; Product Quality Assurance Eye Care Global Team. This role provides quality leadership in support of due diligence activities at third-party manufacturers (TPMs/CMOs) and contributes as a key member of cross-functional teams.The Associate Director is responsible for performing aseptic assessments, supporting aseptic-related investigations, and advancing the implementation of best practices across the external manufacturing network. The role also evaluates aseptic standards across internal and external operations, while maintaining awareness of evolving technologies and industry practices .In close partnership with TPMs/CMOs and internal stakeholders, this position drives continuous improvement through the proactive identification, assessment, prioritization, and mitigation of aseptic risk. The role also fosters strong collaboration across AbbVie manufacturing sites, global aseptic teams, and cross-functional partners to strengthen quality oversight and ensure alignment across the network.</p><br><p>Responsibilities</p><br><ul><li>Lead the Aseptic External &amp; Product Quality Assurance Eye Care Global Team by developing and implementing aseptic strategies that ensure robust product quality assurance.</li><li>Conduct due diligence visits to prospective external partners (TPMs/CMOs) as a member of cross-functional teams.</li><li>Perform hands-on assessments of aseptic manufacturing operations, processes, and controls, while driving the implementation and adoption of aseptic best practices across external partners to strengthen quality systems and operational performance.</li><li>Provide technical quality leadership for aseptic-related investigations, including root cause identification, risk evaluation, and the development of corrective and preventive actions.</li><li>Monitor and evaluate emerging technologies, regulatory expectations, and industry trends related to aseptic manufacturing and contamination control.</li><li>Provide quality oversight of external manufacturing operations to ensure compliance with applicable regulatory requirements and quality standards, while proactively identifying, assessing, prioritizing, and mitigating aseptic risks.</li><li>Deliver strategic input and recommendations to support risk-based decision-making for aseptic manufacturing and external quality operations.</li><li>Build and sustain collaborative relationships with AbbVie internal manufacturing sites, global aseptic teams, and cross-functional stakeholders.</li><li>Support the escalation, communication, and resolution of significant aseptic quality issues that may affect product quality or supply continuity.</li><li>Foster and promote a strong quality culture centered on proactive risk management, continuous improvement, product quality, and operational excellence</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s Degree in relevant Life Science or other technical required. Graduate degree desired. Technical or Analytical background required for problem resolution with technical, quality, product and or engineering related issues.</li><li>Total combined years of experience. Minimum of 10+ in Quality Assurance Operations Management, Regulatory, Operations, or Technical Support in a pharmaceutical setting. Required regulatory inspection experience with direct interaction with regulatory inspectors. Direct Plant experience in a pharmaceutical setting with a minimum of 5 years preferred.</li><li>Knowledge and a comprehensive understanding of some biological and/or pharmaceutical technologies (sterile, biological, liquid, ointments, devices, solid tablets and caplets, suspensions, granulations, soft elastic capsules, gel caps, extended release products, coating solutions, and/or active pharmaceutical ingredients).</li><li>Possesses knowledge and a skill set to operate within an environment that requires a high degree of urgency, strong analytical and problem solving skills, positive interpersonal skills, ability to manage multiple complex tasks simultaneously, and capable of performing as leaders, team members and individuals.</li><li>Strong quality assurance / control, manufacturing, laboratory, technical support, regulatory, and / or validation background is required.</li><li>A wide range of activities are undertaken from long term strategy development to short term crisis management. The incumbent must be capable of understanding and overcoming differing cultural and language obstacles to provide solutions that satisfy Corporate, Divisional, regional, and local objectives to effectively manage the action plans that will resolve the issues.</li><li>Experience working the requirements for third party external manufacturing.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Director I Regulatory Affairs, Chemistry, Manufacturing and Controls (CMC) works with internal and external partners to deliver products to patients. Prepares CMC regulatory strategies that enable first pass approvals. Develops and manages content strategy for regulatory submissions, including INDs/CTAs and amendments, new marketing applications and supplements/variations. Builds and maintains relationships within the Regulatory Affairs functional areas and the Operations and Research &amp; Development (R&amp;D) organizations. Represents RA CMC on product development and life-cycle management teams to negotiate, influence, and provide strategic advice to peers and management in RA, R&amp;D, and Operations. Serves as strategic liaison with regulatory agencies (e.g., FDA) regarding CMC matters. May include formal supervisory responsibilities. Manages assigned projects within assigned resources.</p><br><p>Responsibilities</p><br><p>List up to 10 main responsibilities for the job. Include information about the accountability and scope.</p><br><ul><li>Prepares CMC regulatory product strategies. Prepares and manages regulatory submissions, including new IND/CTA applications and amendments, new marketing authorization submissions, renewals, annual reports, supplements and variations, and/or leads a global RA CMC team who develops strategies for development and marketed products</li><li>Advises internal personnel on regulatory strategies. Provides strategic regulatory advice to peers and management in RA, R&amp;D, and Operations. Seeks internal and external expert advice and technical support when necessary.</li><li>Reviews and revises regulatory submission documentation to effectively present data and strategy to regulatory agencies. Devises regulatory strategies for complicated scenarios (e.g., complex dosage form or multiple operational changes, aggressive timelines).</li><li>Develops strategies for CMC-related agency interactions and manages preparation of agency meeting requests and information packages. Serves as the point of contact for the regulatory agency meetings and leads CMC discussion for projects with health authorities. Drives strategic change planning with Manufacturing Operations using a risk-based approach centered on assessment of potential impact to quality, safety or efficacy.</li><li>Manages products and change control in compliance with an understanding of regulations, guidances and company policies and procedures. Analyzes and approves manufacturing change records.</li><li>Represents RA CMC on teams such as the product development, Global Regulatory Product Teams and Operations Product Teams, for assigned projects; negotiates with and influences team members to maximize chances for first pass approval of regulatory submissions</li><li>Stays abreast of regulatory procedures and changes in external regulatory environment. Analyzes legislation, regulation and guidance and provides analysis to the organization. Leads creation of white papers and policies to illustrate current regulatory thinking.</li><li>Designs initiatives to drive business efficiencies across the organization (within or outside of the regulatory groups). Ensures enterprise culture initiatives are implemented across RA CMC.</li><li>Trains, develops and mentors individuals; may include formal supervisory responsibilities of product leads. Evaluates performance of and assists in career development planning for assigned staff.</li></ul><br>Qualifications<br><br><ul><li>Required Education: Bachelor’s degree in pharmacy, biology, chemistry, pharmacology, engineering or related subject</li><li>Preferred Education: Relevant advanced degree preferred. Certification a plus</li><li>Required Experience: 10 years biopharmaceutical experience with 3-plus years demonstrated enterprise leadership. 5-plus years in RA or relevant exposure to RA activities</li><li>Preferred Experience: 10-plus years biopharmaceutical RA, R&amp;D, or Operations experience, including 7-plus years in regulatory affairs</li><li>Experience developing and implementing successful global regulatory strategies</li><li>Interfacing ability with government regulatory agencies</li><li>Success leading in a complex and matrix environment.</li><li>Strong understanding of the business/enterprise</li><li>Strong oral and written communication skills.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>