وظائف خياط - الرباط المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Do you speak perfect Portuguese? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador of our tourism offers to Lusophone customers! As part of our business expansion, we are recruiting our future B2C Salespeople (M/F) to advise and sell unforgettable travel experiences.<br>- Analyze customer needs to offer them tailor-made tourism packages.<br>- Argue and negotiate with conviction to close sales and achieve your commercial objectives.<br>- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.<br>- Ensure the administrative follow-up of booking files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).<br>A good understanding of French (for training and internal communication).<br>Previous successful experience in telesales, ideally in the tourism or ticketing sector.<br>You have a strong ability to persuade, a taste for challenges, and great resilience.<br>A smile, dynamism, and excellent speaking skills are your best assets. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Our call center is recruiting future talents to strengthen its excellence center in Loyalty &amp; Retention! Come use your persuasive skills for a high-end and exciting French-speaking project, where you will be the guarantor of a second chance for our clients.- Handle requests from French-speaking clients who wish to cancel their contract, practice active listening to identify the real reasons for their departure and ease tensions.- Design and promote tailor-made offers or backup solutions to re-engage clients and secure their loyalty.- Accurately record commercial agreements in the system and follow up on client files until final validation.- Achieve retention goals while ensuring an impeccable level of communication in line with the project's quality standards. <br> Required profile : You have a perfect command of spoken French (level C1/C2 required) with fluent speech, impeccable grammar, and natural verbal leadership.With a keen sense of negotiation and commercial psychology, you know how to handle complex objections and the word "No" motivates you.You demonstrate excellent active listening, great empathy, and unwavering resilience in difficult customer situations.You are results-oriented, independent, dynamic, and possess excellent stress and priority management skills.A successful first experience in retention, loyalty, or telesales is a major asset for this position. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Company overview Orbiss is an advisory and tax firm specialized in business growth in the United States.<br> Founded in 2019, Orbiss helps international small and medium-sized private companies successfully scale up in the United States.<br> The firm offers a 360° and tailor-made support to its clients' cross-border accounting, tax, and M&amp;A transaction needs.<br> The Orbiss team’s vision is modernity.<br> This vision is implemented through an innovative approach focusing on processes automation and aiming to place people at the heart of every decision, every day, in line with our values: kindness, honesty, respect, and integrity.<br> Orbiss is an innovative, modern, and young firm enhancing the old habits of the industry.<br> As an Associate Accountant, you will be responsible for: Daily accounting missions Entering AP and AR invoices.<br> AP / AR reconciliation.<br> Maintaining accounting software integrations.<br> Posting vendors payments.<br> Bank reconciliation.<br> Credit card reconciliation.<br> Assisting with month-end closing preparation.<br> Maintaining client’s database.<br> Maintaining vendor’s files up to date.<br> Posting entries to accounting software utilizing import from other software.<br> Analyze differences and being able to provide recommendations.<br> Posting and reconciling entries from reimbursement tools.<br> Report analyses Competitive compensation package Strong opportunities for continuous learning and professional growth A collaborative and inspiring team culture that encourages innovation Orbiss is an equal opportunity employer.<br> Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.<br> If you have: Completion of at least a bachelor's degree in accounting or finance At least 1 year of experience in an accounting firm Expertise in Excel, demonstrating proficiency in advanced functions and data analysis Ability to respect deadlines and proactively communicate in advance if unable to meet them.<br> Demonstrated ability to work autonomously while maintaining a strong sense of teamwork.<br> A commitment to maintaining a high level of integrity and confidentiality in handling sensitive information.<br> Strong attention to detail and the ability to identify and solve problems effectively Strong ability to use technology tools and quickly adapt to new systems Proficiency in French and English along with eligibility to work in Morocco.<br> Occasional business travel within Morocco may be required during onboarding</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Es Saadi Marrakech Resort</strong> stands out for a culture strongly driven by <strong>collaboration</strong>, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by <strong>innovation</strong> and <strong>organizational</strong> dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. <strong>Competition</strong> plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience. </p><br><br> <br> Job : <p>Imagine yourself in the heart of the hustle and bustle of <strong>Marrakech</strong>, in an exceptional establishment, a true Palace that redefines luxury. Our reputation in the <strong>Hotel / Restaurant</strong> sector is well-established, and we are looking for someone to embody excellence at our <strong>Palace &amp; Villas Reception</strong>.</p><br><br><p>This is a unique opportunity to join a passionate team and contribute to offering an unforgettable experience to a demanding clientele, in a setting where every detail matters.</p><br><br><p>The main goal is to ensure an exceptional customer experience from their arrival throughout their stay, by ensuring smooth and personalized reception management. You will be the first point of contact, the guarantor of an impeccable brand image, and the conductor of first impressions.</p><br><br><ul><li>Welcome and assist international clientele with professionalism and courtesy.</li><li>Manage reservations, check-ins, and check-outs efficiently.</li><li>Respond to guest requests and anticipate their needs to offer them a tailor-made stay.</li><li>Coordinate services with the various departments of the establishment (concierge, housekeeping, restaurant) to ensure a smooth experience.</li><li>Handle any complaints with diplomacy and professionalism.</li><li>Participate in the animation of the reception and customer loyalty.</li><li>Ensure administrative follow-up and maintain customer records.</li></ul> <br> <br> Required profile : <p>Ideally, your background has led you to obtain a <strong>Bac +3</strong> (equivalent to a Bachelor's degree), with a specialization in <strong>Hotel / Restaurant</strong> professions.</p><br><br><p>With <strong>3 to 5 years</strong> of experience, you have already proven yourself in prestigious establishments, ideally in similar roles. Knowledge of the palace and luxury villa sector would be a major asset.</p><br><br><ul><li>A strong sense of customer service and a <strong>neat appearance</strong> are essential.</li><li>An <strong>excellent command of languages</strong>, particularly French and English (spoken and written), is required. Knowledge of other languages will be a plus.</li><li>Your <strong>organization</strong>, reactivity, and ability to manage priorities will enable you to succeed in this role.</li><li><strong>High resistance to stress</strong> and the ability to find quick and appropriate solutions are essential.</li><li>Good interpersonal skills and the ability to work in a team are crucial.</li><li>Good knowledge of hotel reception IT tools is desirable.</li></ul><p>If you recognize yourself in this description and are excited by the idea of being part of an exceptional hotel adventure, do not wait to apply.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Director of the Public Lighting Business Unit, the Key Account Manager is the sole manager of the commercial relationship and strategy for a portfolio of Key Accounts. Adopts an "Outside-In" approach to sell integrated solutions (smart lighting, IoT, energy performance) and make Lamalif the partner of choice.</p><br><br><p><strong>Key missions:</strong></p><br><br><ul><li>Portfolio Management: Develop strategic accounts, prospect, monitor tenders and budgets.</li><li>Forecasting &amp; Rigor: Feed the Sales Funnel with reliable forecasts (amounts, dates, phases).</li><li>Personalized Plans: Develop Key Account Plans (SWOT, strategy, action plan) for each major account.</li><li>Customer Relationship: Map the Decision Making Unit, deploy a relationship plan, and aim for Partner / Advisor status.</li><li>Offers &amp; Negotiation: Prepare responses to tenders, negotiate in compliance with procedures, and propose tailor-made Value Propositions (measurable ROI).</li><li>Cross-functional Management: Mobilize internal teams (technical, studies, support) to manage the sales process end-to-end.</li><li>Development: Create additional opportunities and activate prescription (engineering firms, architects, project management consultants).</li><li>Follow-up &amp; Reporting: Participate in reviews (weekly, monthly, quarterly, semi-annually) and capitalize on commercial knowledge (win/loss feedback, competitive intelligence).</li></ul> <br> Required profile : <p><strong>. Skills &amp; Requirements:</strong></p><br><br><ul><li>Education: State Engineer or Master's degree (Bac+5) from a business school / management school with a strong technical background. A dual technical-commercial profile is a major asset.</li><li>Professional Experience: Minimum 7 to 10 years in B2B / B2G solution sales, ideally in public lighting, electrical equipment, urban infrastructure, or Smart City. Confirmed experience in public markets, prescription ecosystems, and key account management.</li><li>Knowledge &amp; Know-how: Key account management and value selling. Public markets and decision-making ecosystems (Clients, Engineering firms, architects, project management consultants, EPC / TCE). Public lighting solutions, Smart Lighting, remote management, urban IoT, energy performance. Strategic analysis (SWOT, PESTEL, Porter's 5 Forces, DMU mapping). Proficiency in KAM tools (Key Account Plan, Sales Funnel), CRM, and Excel. Negotiation and closing techniques.</li></ul><p><strong>• Personal Attributes:</strong></p><br><br><ul><li>Results-oriented</li><li>Organization, rigor, and data reliability</li><li>Autonomy and entrepreneurial spirit</li><li>Customer obsession (Outside-In approach)</li><li>Collaboration and Influence</li><li>Integrity</li></ul><p><strong>. Performance Indicators</strong></p><br><br><ul><li>Key Account Revenue vs. budget objectives (per account and consolidated)</li><li>Conversion Rate - deals won / (won + lost)</li><li>Weighted Pipeline and funnel quality (share of opportunities in Best Case / Commitment)</li><li>Number of new accounts unlocked (orders booked)</li><li>DMU relationship coverage and client visits completed vs. planned</li><li>Customer satisfaction measured on critical Key Account issues</li><li>Smart / Connected Revenue Ratio</li><li>Key Account Plans developed, approved, and up-to-date; Share of Wallet progression per account</li></ul><p><br><strong>. Functional Scope</strong></p><br><br><ul><li>Managerial Scope: Transversal management, without hierarchical link, of internal resources mobilized on their accounts and opportunities (Studies &amp; Costing, technical departments, support functions).</li><li>Financial Scope: Annual revenue budget for Key Accounts within their perimeter; associated pipeline of opportunities (total and weighted).</li><li>Decision-Making Scope: Go / no-go decisions on opportunities within their perimeter (in coordination with management); portfolio prioritization; management of action plans for Key Account Plans.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>KEY DIMENSIONS: SCOPE &amp; SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment &amp; Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a&nbsp; comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions &amp; content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame &amp; in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS&nbsp;</b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients &amp; the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b>&nbsp;</li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries &nbsp;of operation, with strong communication skills</li><li><b>Role model</b> of PTW&nbsp;behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven&nbsp; track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p> <strong>Main missions:</strong></p><br><br><ul><li> Represent and promote the image, values, and excellence of our group to clients and partners</li><li> Ensure the prospecting, development, and retention of a sustainable client portfolio</li><li> Actively contribute to achieving the commercial objectives set by the company</li><li> Guarantee a high level of satisfaction by offering quality service, tailored to the specific expectations and needs of each client</li></ul> <br> <br> Required profile : <ul><li> Holder of a Bac+2/3 degree minimum in Commerce, Marketing, or equivalent</li><li> Profiles with at least a first experience in a similar role, ideally in the automotive sector.</li><li> Enjoys challenges, has a strong sense of customer service, and good communication skills</li></ul> <br><br> </div>