وظائف مطورى واجهة مستخدم

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Au Movenpick Hotel Mansour Eddahbi Marrakech, nous croyons que chaque talent mérite un environnement dans lequel il peut s’exprimer, évoluer et contribuer pleinement.</p><br><br>Description du poste<br><br><p>Véritable ambassadeur de l’expérience client, vous accueillez, accompagnez et orientez nos hôtes avec élégance, attention et professionnalisme, tout en assurant une présence chaleureuse et proactive dans le lobby.</p><br><p><strong>Missions principales</strong></p><br><ul><li>Accueillir les clients à leur arrivée et les accompagner selon les standards de l’hôtel.</li><li>Assurer une présence visible, élégante et proactive dans le lobby.</li><li>Orienter, renseigner et assister les clients tout au long de leur séjour.</li><li>Faciliter la communication avec les clients sinophones.</li><li>Identifier les besoins des clients et coordonner avec les départements concernés.</li><li>Contribuer à créer une expérience client personnalisée, fluide et mémorable.</li><li>Promouvoir les services de l’hôtel avec naturel et professionnalisme.</li></ul><br>Qualifications<br><br><ul><li>Maîtrise du chinois obligatoire.</li><li>Bonne communication en français et/ou en anglais.</li><li>Excellente présentation et sens de l’accueil.</li><li>Attitude positive, sens du service et aisance relationnelle.</li><li>Capacité à anticiper les besoins clients.</li><li>Une première expérience en hôtellerie, Front Office ou Guest Relations est souhaitée.</li></ul><br>Informations supplémentaires<br><br><p>Rejoindre le Mövenpick Hotel Mansour Eddahbi Marrakech, c’est intégrer une équipe engagée, dynamique et passionnée par l’hospitalité.</p><br><p><strong>Aspire For Better.</strong></p><br> </div>

<p>Reporting to the Shared Services Centre Manager, your role is to participate in decision-making through reports and data analysis.</p><p>&nbsp;</p><p><br></p><p>As a Junior BI Analyst, you will be responsible for the design and development of BI or digital solutions using appropriate tools and technologies for end users. You will assume responsibility for the various phases, from requirements gathering and writing functional and technical specifications to delivery, monitoring, and support.</p><p>&nbsp;</p><p><br></p><p><b>Your main responsibilities will be as follows:</b></p><p>&nbsp;</p><p><br></p><p><b>Data analysis:</b></p><p><br></p><p>Data collection and management: Identify, collect, and consolidate data from various sources. Ensure data quality and integrity to guarantee accurate and reliable analyses.</p><p>Identify anomalies in the data to enable optimal data sources for analysis.</p><p><b><br></b></p><p><b>Report creation and reporting:</b></p><p><br></p><p>Design and develop business intelligence (BI) solutions using appropriate tools and technologies to make them usable by end users.</p><p>Ensure the updating and maintenance of reports and reporting.</p><p>Continuous improvement: Monitor technological and methodological developments in the field of business intelligence. Propose and implement continuous improvements to processes, tools, and practices to optimize the effectiveness and relevance of BI solutions.</p><p>Strategic monitoring: Track market trends and best practices in business intelligence. Identify opportunities for innovation and development to improve company performance through data analysis.</p><p><b><br></b></p><p><b>Project management:</b></p><p><br></p><p>Take full responsibility for the management of digital transformation and BI projects, from planning to execution, including monitoring and closure, ensuring adherence to deadlines, budgets and objectives.</p><p>Collaborate with internal and external stakeholders to understand needs. Identify project requirements, objectives, and constraints</p><p><b><br></b></p><p><b>Training and support:</b></p><p><br></p><p>Creation of various content (user guides, processes, etc.) using PowerPoint, SharePoint or other media.</p><p>Providing support and training to users on the new reports and applications created.</p><p>Provide technical support to teams regarding the use of BI tools and digital applications.</p><p>Maintenance within the given scope.</p><p><b><br></b></p><p><b>Qualifications</b></p><p>Whether you are a recent graduate or have up to 2 years of experience, you have a higher education background and have already held a comparable position.</p><p><br></p><p>Rigour, dynamism and interpersonal skills are qualities that describe you perfectly.</p><p>&nbsp;</p><p><br></p><p><b>You are proficient in the following tools:</b></p><p><br></p><p>Power BI, its languages, its external tools</p><p>SQL</p><p>Databases</p><p>Proficiency in the following tools is a plus:</p><p><br></p><p>Power Apps</p><p>Power Automate</p><p>Excel</p><p>SharePoint</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>Join a dynamic company in the <strong>IT</strong> sector and contribute to our success as a <strong>Bilingual French &amp; English Speaking Advanced Helpdesk Technician</strong>. The adventure will take place in the heart of <strong>Casablanca</strong>. Your role will be essential in resolving technical incidents and maintaining user satisfaction.</p><br><br><p>The main goal is to provide reactive and effective first-level technical support, ensuring the resolution of problems encountered by users within deadlines and according to company quality standards. You will be a key contact point for technical assistance, actively participating in the continuous improvement of IT services.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Manage calls and technical support requests from users in French and English.</li><li>Diagnose and resolve hardware and software incidents.</li><li>Install, configure, and maintain computer equipment and software.</li><li>Document interventions and solutions provided in a knowledge base.</li><li>Escalate complex problems to specialized teams when necessary.</li><li>Participate in user training on tools and best practices.</li><li>Stay updated on technology to propose improvements.<br></li></ul> <br> <br> Required profile : <p>A <strong>Bac +2</strong> level of education (equivalent to a 2-year associate's degree) is required for this position.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> in a similar role is sought. Experience in call centers or IT professions will be a major asset.</p><br><br><p>The ideal candidate has strong technical expertise, particularly in:</p><br><br><ul><li>Mastery of <strong>diagnosing and resolving</strong> IT incidents.</li><li>Excellent <strong>oral and written communication</strong> skills in French and English.</li><li>Knowledge of operating systems (Windows, macOS) and office environments.</li><li>Skills in ticket management and use of support tools.</li><li>Ability to work under pressure and manage priorities.</li><li>Team spirit and developed customer service skills.</li></ul><p>If you recognize yourself in this description and are ready to take on this stimulating challenge, don't hesitate!</p><br><br> <br><br> </div>

<p><br></p><p>Key Responsibilities</p><p>-End-User Support</p><p>Provide hardware and software support to all employees. Manage user accounts, including creation, modification, deletion, and access rights. Maintain IT equipment, including PCs, printers, telephones, and logistics scanners. Administer and maintain the warehouse Wi-Fi infrastructure.</p><p>-Production IT Support</p><p>Maintain label printers and delivery note printers. Provide first-level support for production-floor IT equipment. Integrate new devices into the factory network. Perform scheduled backups of production systems.</p><p>-Server Administration</p><p>Administer and maintain: Terminal Servers Antivirus solutions Business applications (access control, time attendance, loading planning) Backup systems Local Domain Controller Document Management System (DMS) File shares Email services Print services Virtualization infrastructure Video surveillance systems Windows updates Maintain the server room infrastructure, including: Network equipment (switches, core switches, Call Manager, firewall, Wi-Fi controller) Storage systems (NAS, HP Primera)</p><p>-Network Administration</p><p>Perform preventive maintenance of network switches across the facility. Configure new IT devices, including Wi-Fi access points, PCs, PLCs, rack PCs, and IP cameras. Optimize network performance and resources. Manage secure remote access for external contractors. Ensure proper network cabling and documentation of all connection ports.</p><p>-Internal IT Administration</p><p>Maintain the IT hardware inventory. Contribute to continuous improvement of the existing IT infrastructure. Participate in the implementation of new IT projects.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor's or Master's Degree (Bac+3 or equivalent) in Information Technology, Computer Systems, Computer Engineering, or a related technical field. Experience Minimum 2 years of experience in a similar role involving IT support and systems/network administration. English proficiency (C1 level) is a must, Spanish is an advantage Ability to prioritize and manage critical incidents Methodical approach to technical documentation Self-motivated and proactive Excellent communication skills Team player with strong cross-functional collaboration skills</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute un Proxy Product Owner Senior !</span></b><br></p><br><p><span>Dans le cadre d'un projet stratégique, nous recherchons un </span><b><span>Proxy Product Owner Senior</span></b><span> pour accompagner le développement et l'évolution d'applications métier Ã&nbsp; fort impact dans les domaines du </span><b><span>Retail, de l'E-commerce et de la Logistique</span></b><span>.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Piloter le Product Backlog : rédaction des User Stories, définition des critères d'acceptation, priorisation et animation des cérémonies Agile (Refinement, Sprint Planning, Reviews).</span><br></p><br><p><span>Recueillir, challenger et formaliser les besoins métiers en garantissant la cohérence fonctionnelle et la maîtrise du périmètre.</span><br></p><br><p><span>Suivre les développements, coordonner les recettes fonctionnelles et les mises en production, tout en assurant une communication fluide avec les parties prenantes.</span><br></p><br><p><span>Ãtre la voix des utilisateurs en organisant des tests terrain, en analysant les retours et en contribuant Ã&nbsp; l'amélioration continue des applications.</span><br></p><br><p><span>Définir et suivre les KPIs produit, analyser les usages et les indicateurs de performance afin d'orienter la roadmap produit.</span><br></p><br><p><span>Participer aux comités produit et préparer les supports de présentation destinés aux instances de décision.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Expérience confirmée en tant que </span><b><span>Product Owner</span></b><span>, </span><b><span>Proxy Product Owner</span></b><span> ou </span><b><span>Business Analyst Agile</span></b><span>.</span><br></p><br><p><span>Excellente maîtrise des méthodes </span><b><span>Agile (Scrum / Kanban)</span></b><span> et de la gestion de backlog.</span><br></p><br><p><span>Solide expérience dans la rédaction de </span><b><span>User Stories</span></b><span>, critères d'acceptation et spécifications fonctionnelles.</span><br></p><br><p><span>Forte culture </span><b><span>Data</span></b><span> : suivi des KPIs, analyse de dashboards, funnels de conversion et pilotage par les indicateurs.</span><br></p><br><p><span>Bonne connaissance des environnements </span><b><span>Retail, E-commerce, Supply Chain ou Logistique</span></b><span>.</span><br></p><br><p><span>Excellentes capacités de communication, de synthèse et d'animation d'ateliers.</span><br></p><br><p><b><span>Un plus :</span></b><span> connaissances des APIs REST, React / React Native, SQL, Jira, Notion et Figma.</span><br></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure first-level technical support for English-speaking users, guaranteeing the rapid resolution of common incidents and contributing to the satisfaction of internal and external clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>User support: Reception and processing of requests via phone, email, or ticketing tool, in English.</li><li>Incident diagnosis: Identify and qualify technical problems (hardware, software, network).</li><li>N1 Resolution: Apply standard procedures to resolve simple incidents.</li><li>N2/N3 Escalation: Transfer complex incidents to higher levels.</li><li>Ticket tracking: Ensure the tracking and closure of requests within the allotted deadlines.</li><li>Documentation: Update the knowledge base and write simplified procedures in English.</li><li>User training: Raise awareness of IT best practices (security, tool usage).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>DXC – CDG</strong> stands out for a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a <strong>collaborative culture</strong>, fostering trust, empowerment and close managerial support. It also integrates an <strong>innovation dimension</strong>, encouraging initiative, adaptability and experimentation. Finally, a well-established <strong>organizational culture</strong> provides structure, ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>Join a dynamic company in the <strong>IT</strong> sector and contribute to our success as a <strong>Senior Observability &amp; Automation Engineer</strong>. Based in <strong>Rabat</strong>, this strategic position invites you to push the boundaries of our systems' performance and reliability. Your main mission will be to ensure unparalleled visibility into our operations and design innovative automation solutions to optimize our infrastructure.</p><br><br><p>Your role will be essential in guaranteeing the <strong>stability</strong>, <strong>efficiency</strong>, and <strong>scalability</strong> of our platforms. You will drive the continuous improvement of our observability capabilities, enabling proactive problem detection and accelerated resolution. The automation of repetitive and complex tasks will be at the heart of your contributions, freeing up time for higher value-added initiatives and strengthening our operational agility.</p><br><br><p>On a daily basis, you will be responsible for:</p><br><br><ul><li>Conceiving, implementing, and maintaining end-to-end <strong>observability</strong> solutions (monitoring, logging, tracing).</li><li>Developing and deploying automation scripts and tools for infrastructure management and operations.</li><li>Collaborating closely with development and operations teams to identify observability and automation needs.</li><li>Analyzing performance data and alerts to identify trends, bottlenecks, and improvement opportunities.</li><li>Participating in the definition of the target architecture and the selection of appropriate technologies.</li><li>Training and supporting teams on best practices for observability and automation.</li></ul><p>You will work on complex environments, using the most advanced technologies to ensure the performance and availability of our services.</p><br><br> <br> Required profile : <p>You hold a degree level of <strong>Master's degree and above</strong>, ideally in <strong>Computer Science</strong> or <strong>Electronics</strong>. Your academic background has provided you with solid theoretical foundations and a deep understanding of complex systems.</p><br><br><p>With significant experience of <strong>5 to 10 years</strong> in similar roles, you have already proven your ability to implement observability strategies and deploy large-scale automation solutions. Your background demonstrates a proven ability to manage major projects and have a tangible impact on system performance.</p><br><br><ul><li>Mastery of <strong>observability</strong> concepts and tools (Prometheus, Grafana, ELK Stack, Datadog, etc.).</li><li>Excellent knowledge of scripting languages (Python, Bash, PowerShell) and <strong>automation</strong> tools (Ansible, Terraform, Chef, Puppet).</li><li>Solid skills in <strong>cloud computing</strong> (AWS, Azure, GCP) and containerization (Docker, Kubernetes).</li><li>Understanding of distributed architectures and microservices.</li><li>Ability to diagnose and solve complex problems in production environments.</li><li>Autonomy, rigor, and excellent communication skills.</li></ul><p>If you are passionate about system optimization and want to leave your mark in a leading company, we are very interested in your profile.</p><br><br><p><br>Observability</p><br><br><p><br> Dynatrace (Managed and SaaS)<br> Zabbix (Expert)<br> OpenTelemetry<br> Prometheus<br> Grafana<br> Elastic/OpenSearch<br> Logs, Metrics &amp; Traces<br> SLI / SLO / SLA<br> Synthetic Monitoring<br> Real User Monitoring (RUM)<br> APM<br> Infrastructure Monitoring<br> Network Monitoring</p><br><br><p><br>Automation</p><br><br><p>• Python<br>• PowerShell<br>• Bash<br>• Ansible<br>• Terraform (a plus)<br>• Git<br>• CI/CD (GitLab CI, GitHub Actions or Jenkins)<br>• REST API<br>• JSON / YAML</p><br><br><p><br>Infrastructure</p><br><br><p>• Linux<br>• Windows<br>• VMware<br>• Hyper-V<br>• Kubernetes<br>• Docker<br>• Azure<br>• AWS (a plus)</p><br><br><p>ITSM</p><br><br><p>• ServiceNow<br>• GLPI<br>• SMAX<br>• Jira<br>• Integration Monitoring ↔ ITSM<br>• Auto-ticketing<br>• Auto-remediation</p><br><br><p>Databases<br>• MySQL<br>• PostgreSQL<br>• SQL Server</p><br><br><p>Soft Skills</p><br><br><p>• Technical leadership<br>• Analytical thinking<br>• Problem-solving<br>• Documentation<br>• Communication<br>• Team coaching<br>• Working under pressure<br>• Priority management</p><br><br><p><br>Responsibilities<br>• Design the architecture of observability platforms.<br>• Administer Zabbix and Dynatrace platforms.<br>• Define supervision standards.<br>• Implement observability strategies.<br>• Develop automations and auto-remediations.<br>• Integrate platforms with ITSM tools.<br>• Optimize platform performance and availability.<br>• Participate in Cloud and Kubernetes projects.<br>• Provide L3 support.<br>• Produce KPIs and dashboards.<br>• Participate in architecture reviews.<br>• Technically mentor team members.<br>• Ensure business continuity by acting as a backup for critical platforms.</p><br><br><p>Profile sought<br>• 7 to 10 years of experience in IT supervision, observability, or operations.<br>• Proven expertise in Zabbix and Dynatrace or equivalent.<br>• Strong skills in automation and scripting.<br>• Good knowledge of Cloud architectures and hybrid environments.<br>• Experience in critical 24/7 environments.<br>• Good level of professional English.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>Context:</strong></p><br><br><ul><li>As part of the improvement program at various levels of its logistics information systems initiated in 2007, CRONOS (CommeRcial netwOrk New vehicle Order System) is now being deployed to replace the previous systems related to the distribution of new vehicles for the Client group (including French brands and OV, Opel-Vauxhall subsidiaries).</li><li>The team's work, under the guidance of the Project Leader (from the PPIT entity within PSA's Supply Chain Department), consists of the project management for the development of the CRONOS application and its associated applications. The evolution of these applications is subject to a CEB (Business Requirements Specification) and SFD (Detailed Functional Specifications) and is designed in collaboration with Business Leaders. This is followed by testing phases and then launch. The team is involved in all these phases and supports the user countries throughout the application's life cycle.</li></ul><p><strong>Mission:</strong></p><br><br><p>The various activities entrusted to the VCO CRONOS team are as follows:</p><br><br><ul><li>Analysis of user requests (via dedicated functional mailbox or any other channel within the VCO process)</li><li>Creation of associated JIRA tickets and management of them until resolution</li><li>Direct resolution or re-direction to the designated entity based on the analysis results (depending on the case: 1/ reminder of processes and best practices or 2/ direct correction or 3/ in-depth analysis with IT or functional teams by triggering all necessary meetings for fundamental resolution)</li><li>If a subject requires changes to a feature (Distribution Logistics process), work with multi-competent teams to evolve the relevant tool or Distribution Logistics process</li><li>Writing test scenarios and executing them for the delivery of evolutions</li><li>Keeping indicators and processes up to date (if applicable)</li><li>Rituals with business owners or IT teams (ICT)</li></ul> <br> Required profile : <p>Master's degree (Bac +5) in Supply Chain / Logistics, Information Systems, or equivalent specialization</p><br><br><p>1 to 3 years of experience</p><br><br><p><strong>Soft skills</strong></p><br><br><ul><li>Support and customer relations</li><li>Analytical skills</li><li>Pedagogy</li><li>Facilitation skills, proactive, teamwork</li><li>Synthesis skills</li><li>Responsiveness</li><li>Communication (presentations, training sessions, or workshops, preparation of written materials)</li></ul><p><strong>Hard skills</strong></p><br><br><ul><li>Knowledge of Supply Chain / Key principles of automotive distribution</li><li>Skills in UAT</li><li>UAT (Testing): test cases and execution + anomaly tracking</li><li>Planning management</li><li>Automotive Supply Chain</li><li>IT: functional development principles, SCRUM, data management</li><li>IT environment</li><li>French</li><li>Proficiency in English (independent user)</li></ul><p><strong>Tools</strong></p><br><br><ul><li>Excel (data tables, indicators, charts, VBA...)</li><li>Power BI / Access</li></ul> <br><br> </div>

<p>As a Domain Consultant at Idira [CyberArk], you will be at the forefront of demonstrating the value of our identity security solutions to both prospective and existing Enterprise customers. In this role, you will showcase how Idira [CyberArk] secures critical assets across hybrid cloud environments, distributed workforces, and emerging AI-driven workloads through product demos, presentations, and Proof of Concepts (POCs). You will leverage your technical expertise and sales acumen to guide clients through the technology evaluation phase. Working closely with the sales team, you will act as the primary technical resource, serving as the key technical advisor and advocate for Idira s solutions, ensuring that clients understand the business, technical, and compliance benefits. Success in this role depends on clearly communicating complex technical concepts to both business and technical stakeholders. We are seeking a proactive, solution-driven security professional passionate about solving modern security challenges across global industries.</p><h4>Key Responsibilities:</h4><ul><li>Act as a subject matter expert on Idira s Identity Security solutions, delivering technical guidance and business-value demonstrations to Enterprise customers and partners.</li><li>Advise customers on securing non-human identities, including AI models, automated LLM agents, and developer pipelines, ensuring strict access control and least-privilege principles.</li><li>Proactively seek out new sales opportunities by developing new and existing technical relationships within prospective accounts, partners, and current active customers.</li><li>Lead Proof of Concept (POC) evaluations to showcase Idira s security solutions to Enterprise customers and prospects.</li><li>Support RFP/RFI responses, ensuring Idira s solutions meet enterprise requirements.</li><li>Foster long-term relationships with technical teams and executives to ensure customer success with Idira solutions.</li><li>Support and enable Idira s partner network, ensuring they can effectively communicate the value of the Idira Identity Security Platform to their Enterprise clients.</li><li>Represent Idira as a thought leader by engaging in public speaking, webinars, or industry forums to educate and influence customers and partners on modern security vectors (e.g., Identity Security for AI).</li><li>Serve as the customer advocate, relaying key requirements to internal teams and conveying customer requirements to Product Management teams.</li><li>Actively engage and contribute to the internal teams, serving as a resource and mentor to others when appropriate.</li></ul><h4>Qualifications</h4><ul><li>3+ years in pre-sales, ideally in identity, PAM/IAM, or cybersecurity pre-sales.</li><li>Hands-on administration of AWS, Azure, or GCP (IaaS/PaaS).</li><li>Familiarity in Windows Server, Active Directory, LDAP, and federation services.</li><li>Deep understanding of authentication, authorization, federation, SSO, MFA, RBAC, and JIT/ZSP models.</li><li>Familiarity with securing AI/ML pipelines, Large Language Model (LLM) ecosystem integrations, and autonomous AI agents.</li><li>Awareness of AI-specific security frameworks and risks (e.g., OWASP Top 10 for LLMs, prompt injection data risks, shadow AI mitigation).</li><li>Familiarity with Terraform, Ansible, CloudFormation, or ARM templates.</li><li>Exposure to endpoint management and least privilege tools.</li><li>Proficiency in UNIX/Linux, database security, network security, scripting, and DevOps practices.</li><li>Proven ability to integrate third-party solutions seamlessly within complex enterprise environments.</li><li>Experience scripting for automation of repetitive tasks, API utilization, or demo workflows, is appreciated.</li><li>Prior experience with CyberArk solutions advantageous</li><li>Strong presentation skills; ability to deliver high-quality demos to technical and executive audiences.</li><li>Excellent communication and interpersonal skills; adept at building relationships across multiple levels.</li><li>Leadership and consensus-building capabilities.</li><li>Ability to travel up to 50% for client meetings and industry events.</li><li>Education: MIS, Computer Science degree, or equivalent preferred.</li><li>Full professional proficiency in English, Arabic and French.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3+ years in pre-sales, ideally in identity, PAM/IAM, or cybersecurity pre-sales.</li><li>Hands-on administration of AWS, Azure, or GCP (IaaS/PaaS).</li><li>Familiarity in Windows Server, Active Directory, LDAP, and federation services.</li><li>Deep understanding of authentication, authorization, federation, SSO, MFA, RBAC, and JIT/ZSP models.</li><li>Familiarity with securing AI/ML pipelines, Large Language Model (LLM) ecosystem integrations, and autonomous AI agents.</li><li>Awareness of AI-specific security frameworks and risks (e.g., OWASP Top 10 for LLMs, prompt injection data risks, shadow AI mitigation).</li><li>Familiarity with Terraform, Ansible, CloudFormation, or ARM templates.</li><li>Exposure to endpoint management and least privilege tools.</li><li>Proficiency in UNIX/Linux, database security, network security, scripting, and DevOps practices.</li><li>Proven ability to integrate third-party solutions seamlessly within complex enterprise environments.</li><li>Experience scripting for automation of repetitive tasks, API utilization, or demo workflows, is appreciated.</li><li>Prior experience with CyberArk solutions advantageous</li><li>Strong presentation skills; ability to deliver high-quality demos to technical and executive audiences.</li><li>Excellent communication and interpersonal skills; adept at building relationships across multiple levels.</li><li>Leadership and consensus-building capabilities.</li><li>Ability to travel up to 50% for client meetings and industry events.</li><li>Education: MIS, Computer Science degree, or equivalent preferred.</li><li>Full professional proficiency in English, Arabic and French.</li></ul>

<p>The Safran Aircraft Engines Services Casablanca (SAESC) engine overhaul shop specializes in the maintenance of Leap engines. You will be attached to the Workscopping Service, which integrates technical activities related to shop visits (engine maintenance/overhaul). Your main missions will be:</p><p>- Analyze and critique the technical documentation of equipment to be repaired (Workscopes, SB status) in order to propose optimized maintenance work with respect to cost/TAT/customer expectations.</p><p>- Transcribe work instructions for the workshop.</p><p>- Ensure technical follow-up throughout the shop visit and coordinate work evolutions with Shop Visit Managers (customer interface) and workshops.</p><p>- Ensure the technical compliance of parts offered to the customer for standard exchanges (replacement parts).</p><p>- At the end of the shop visit, draft the Engine Condition Report describing the technical events that occurred during the shop visit and the condition of the parts/modules.</p><p>- Participate in the evolution of manufacturer workscoping references: LEAP / GE and customers.</p><p>- Participate in customer visits to support Shop Visit Managers in presenting technical elements.</p><p>- Conduct analyses and improvement actions to incorporate evolutions of manufacturer workscoping references.</p><p>- Participate in the industrialization commissions of Service Bulletins (SB).</p><p>- In coordination with the billing departments and Shop Visit Managers, analyze deviations in shop visit costs and identify improvement actions.</p><p><strong>Desired Candidate Profile</strong></p>Technician in aeronautical maintenance activities. The position requires:<br>- Significant availability and responsiveness towards our internal customers<br>- Ability for cross-functional coordination<br>- Knowledge of engines / parts / repairs<br>- Interest in part or system configuration management<br>- Dynamism / responsiveness and proactivity<br>- Proficiency in English<br>- Rigor in work

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes service issues and identifies trends.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>Managing Revenue Goals<br>• Monitors hotel operations sales performance against budget.<br>• Reviews reports and financial statements to determine hotel operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Leading Operations and Department Teams<br>• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><strong>Main tasks:</strong> Correctly use telephone etiquette according to Sofitel standards. Assist all guests arriving at the reception with check-in/check-out procedures, inquiries, key handling, and all related questions, adhering to hotel standards and procedures. Offer a warm welcome to all guests and ensure they enjoy their stay by being offered the best personalized service. Personally welcome and escort guests rather than just pointing directions. Respect guests' privacy and confidentiality of information. Handle any guest complaint professionally, resolving it and ensuring the guest is satisfied, and recording it. Call the supervisor or manager for advice in serious cases or if approval is required. Share highlights of daily activities with the supervisor and manager, including opportunities for internal and external guest recognition. Be aware of and report all guest feedback or complaints. Be aware of all VIPs visiting or staying at the hotel. Be a good cashier and ensure a complete transfer between shifts. Be aware of counterfeit bank notes and traveler’s cheques and follow all financial and audit procedures. Check departure lists and ensure departure times are adhered to. Strictly follow room and section key-handing procedures. Follow daily check-lists. Read the logbook daily, update it and sign it. Know the opening hours of all hotel facilities and promote internal activities and events. Market rooms, F&amp;B outlets, and other facilities whenever the opportunity arises. Be updated with the latest administrative, organizational, operational, or other changes and news. Attend a daily briefing with the Front Office team to recap tasks and activity. Promote Accor loyalty programs. Maintain a high morale atmosphere and a happy working relationship within the team. Be totally flexible and adapt to rotation within the different sub-sections of the Front Office department. Perform any other reasonable task that may be assigned by the Reception Supervisor and the Assistant Reception Manager. <strong>Other tasks:</strong> Report to work on time in the appropriate uniform and name tag. Maintain a high level of personal appearance and hygiene and adhere to hotel and department appearance standards. Provide friendly, courteous, and professional service at all times. Maintain good working relations with colleagues and all other departments. Respond to any changes in the department as dictated by the needs of the hotel. Be flexible and extend the duties of the role to carry out all other reasonable duties and responsibilities within the capabilities of the role, as assigned, including redeployment in other departments/sectors as necessary, in order to meet company demands and guest service needs. Attend training and meetings as required.</p><p><strong>Desired Candidate Profile</strong></p><p>The following knowledge, skills and abilities are required:</p><ul><li>Attention to detail, hotel style and aesthetics is essential.</li><li>Good oral and written communication skills.</li><li>Training in hotel or a similar field.</li><li>2 years of experience in a similar role.</li><li>Average command of English, Arabic and French.</li></ul>

<p>We currently have an opportunity for an Assistant Director of Rooms, to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco!</p><p>Reporting into our Hotel Manager, the Assistant Director of Rooms is responsible for overseeing and directing the daily operations of the Front Desk, Guest Services, Concierge, Guest Experience, and Housekeeping departments. In the absence of the Division Head, you will act as the senior leader for all Rooms Division operations, ensuring exceptional service delivery and operational excellence. This role requires a passionate and dynamic leader who is committed to developing talent, driving performance, and delivering world-class guest experiences.</p><p><strong>Leadership &amp; Team Development</strong></p><ul><li>Lead, inspire, and develop the Rooms Division team to deliver exceptional guest experiences.</li><li>Foster a positive and engaging workplace culture that encourages collaboration, growth, and continuous learning.</li><li>Coach and mentor team members, supporting their professional development and career progression.</li><li>Champion Four Seasons values, standards, and service culture.</li></ul><p><strong>Operations Excellence</strong></p><ul><li>Ensure the highest levels of service quality across Front Desk, Concierge, Guest Services, Guest Experience, and Housekeeping.</li><li>Drive operational excellence while identifying opportunities to enhance guest satisfaction and operational efficiency.</li><li>Collaborate with cross-functional teams to deliver seamless and personalized guest experiences.</li><li>Lead quality initiatives and strategies to achieve monthly service and performance targets.</li></ul><p><strong>Financial &amp; Business Performance</strong></p><ul><li>Monitor departmental performance and identify opportunities to maximize revenue and operational results.</li><li>Manage departmental financial performance by controlling costs and productivity while maintaining exceptional service standards.</li><li>Support strategic planning and operational decision-making to improve overall business outcomes.</li></ul><p><strong>Compliance, Safety &amp; Standards</strong></p><ul><li>Ensure compliance with Four Seasons policies, procedures, and standards of conduct.</li><li>Comply with all local legislation and regulatory requirements.</li><li>Maintain a safe working environment in accordance with Health &amp; Safety regulations and company guidelines.</li><li>Ensure accidents, incidents, and maintenance issues are reported and addressed according to hotel procedures.</li><li>Provide executive weekend duty coverage in coordination with the Director of Food &amp; Beverage.</li></ul><p><strong>Guest Experience</strong></p><ul><li>Deliver friendly, professional, and personalized service that consistently exceeds guest expectations.</li><li>Promote a culture of excellence where every guest interaction reflects the Four Seasons commitment to luxury hospitality.</li><li>Build strong relationships across departments by living and promoting the Golden Rule.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>The ideal candidate is a passionate hospitality professional who thrives in a fast-paced luxury environment and inspires others to perform at their best.</li><li>Proven leadership experience within Rooms Division operations in a luxury hospitality environment.</li><li>Strong interpersonal and relationship-building skills with the ability to influence, motivate, and engage stakeholders.</li><li>Guest-focused with an unwavering commitment to service excellence.</li><li>Excellent communication and presentation skills.</li><li>Strong business, commercial, and financial acumen.</li><li>Detail-oriented, proactive, and solutions-driven.</li><li>Passionate about talent development and fostering a culture of continuous improvement.</li><li>Ability to lead multiple teams while maintaining high standards of quality and efficiency.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining.<br> As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section.<br> You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure.<br> Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.<br> More than serving food and beverages, you are an ambassador of the Little Krazy experience.<br> Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.<br> Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.<br> No expense for candidates.<br> Key Responsibilities Deliver exceptional, personalised table service in accordance with the restaurant's service standards.<br> Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.<br> Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.<br> Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.<br> Provide expert recommendations based on guest preferences, dietary requirements, and allergies.<br> Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.<br> Accurately take food and beverage orders and enter them into the POS system.<br> Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.<br> Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.<br> Resolve guest concerns professionally and escalate issues to management where appropriate.<br> Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.<br> Assist in training, coaching, and mentoring junior front-of-house team members.<br> Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.<br> Process guest bills accurately and efficiently, ensuring a seamless payment experience.<br> Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.<br> Ensure compliance with food safety, hygiene, and health and safety standards.<br> Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) &amp; Flights into the country for non-citizens Accommodation Transportation Allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant A warm, engaging, and professional approach with a genuine passion for hospitality.<br> Fluent in Arabic and English with excellent verbal communication skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service, with ability to upsell effectively.<br> Team player who thrives in a fast-paced, dynamic environment.<br> Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.<br> Experience using restaurant POS systems.<br> Proven ability to remain calm, organised, and efficient in a fast-paced environment.<br> Impeccable personal presentation and professional demeanour.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Identify, analyze, and resolve errors or issues encountered by users.</li><li>Answer questions and guide users in using tools and features.</li><li>Ensure the tracking and traceability of incidents and user requests.</li><li>Identify areas for improvement, report recurring issues, and propose suitable solutions.</li><li>Write or update guides, procedures, and help resources for users.</li></ul> <br> Required profile : <ul><li>Hold a Bachelor's degree (Bac+3) in Information Systems, IT Support, or equivalent. Some experience in user support, helpdesk, or application assistance is desirable.</li><li>Good knowledge of information systems and application environments.</li><li>Proficiency in incident management and ticketing tools (Helpdesk, ITSM...).</li><li>Knowledge of IT service management basics (ITIL frameworks, etc.).</li><li>Analytical, synthesis, and problem-solving skills.</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design, develop, and maintain applications based on .NET technologies. Develop high-performance, secure, and scalable REST APIs. Participate in the development of modern user interfaces with Blazor and TypeScript. Contribute to the design and structuring of application architectures. Ensure the integration of best practices in software development and design. Participate in testing, bug fixing, and functional enhancements. Implement and maintain continuous integration/continuous deployment (CI/CD) pipelines. Produce and maintain technical documentation for developed solutions. Collaborate with business, functional, and technical teams in an Agile environment.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical Skills: Backend Development: Proficiency in .NET Core / ASP.NET Core. Development and maintenance of REST APIs. Good knowledge of n-tier architectures and microservices. Frontend Development: Experience with Blazor. Good proficiency in TypeScript. Knowledge of modern user interface development principles. Application Architecture: Ability to design and structure robust and scalable applications. Knowledge of design patterns and best practices in software development. Understanding of distributed and service-oriented architecture principles. DevOps &amp; Delivery: Implementation and management of CI/CD pipelines. Use of continuous integration and continuous deployment tools. Version control and collaboration practices (Git or equivalent).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills: Analytical and synthesis skills. Rigor and a sense of quality. Autonomy and ability to take initiative. Excellent interpersonal skills and teamwork. Results-oriented and problem-solving.</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p><p>ESSENTIAL FUNCTIONS Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests Handling and managing Queue Rooms Coordinating with Housekeeping to track readiness of rooms for check-in Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping Working closely with Reservations department to get the Arrival time Assigning Group arrivals and updating the group resume. Clearing departures and back to back rooms Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment. Raising the manual requisition and Birchstress PO/REQ Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms.</p><p>NON-ESSENTIAL FUNCTIONS All information should be in confidential. Set up good relationship with all the department of the hotel, and keep smooth working Ensures high standards of personal presentation and grooming. Exercises responsible behavior at all times and positively representing the hotel and Four Seasons. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. Carries out any other reasonable duties and responsibilities as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>KNOWLEDGE AND SKILLS. Education College graduate or Certificate in Hotel Management. Experience Minimum one year working experience in similar 5-star hotel OR minimum two year working experience as Front Desk Guest Relations Officer</p><p></p></section>