وظائف مضيفة طيران

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Flight Operations Agent L2 is responsible for handling complex post-booking flight servicing requests that require technical expertise, operational judgment, and manual intervention. Acting as the escalation point for L1 Support, the L2 agent evaluates and executes booking modifications while ensuring compliance with airline policies, GDS procedures, and Nuit e s operational guidelines. This role requires a strong understanding of airline servicing, GDS workflows, and post-ticket processes. The successful candidate will be trusted to make informed decisions, assess operational risk, and determine when a case should be handled internally versus redirected to the airline.</p><p>Key Responsibilities</p><ul><li>Flight Servicing &amp; Case Resolution<ul><li>Manage escalated flight servicing requests received from L1 Support.</li><li>Execute manual booking modifications, including:<ul><li>Involuntary schedule changes</li><li>Name corrections</li><li>Booking adjustments and re-accommodations</li></ul></li></ul></li><li>GDS &amp; Airline Systems Management<ul><li>Work daily within GDS and airline platforms to manage and update bookings.</li><li>Navigate complex booking scenarios across multiple suppliers and airline systems.</li><li>Maintain a strong understanding of airline servicing procedures and industry best practices.</li><li>Other post-booking servicing actions permitted by airline policies</li><li>Review booking history, airline rules, and system information to determine the appropriate resolution path.</li><li>Ensure all actions are executed accurately and documented correctly.</li></ul></li><li>Operational Decision Making<ul><li>Assess servicing requests and determine whether Nuit e should intervene or whether the traveler should be redirected to the airline.</li><li>Evaluate operational and commercial risk before executing booking changes.</li><li>Apply sound judgment when handling cases where multiple resolution paths may be available.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Communicate case outcomes clearly to Customer Support and other internal stakeholders.</li><li>Collaborate with Product, Engineering, and Operations teams to identify recurring issues and process improvements.</li><li>Provide feedback on operational challenges, tooling limitations, and opportunities for increased efficiency.</li></ul></li><li>Operational Excellence<ul><li>Maintain high levels of accuracy, quality, and consistency across all servicing activities.</li><li>Follow established workflows, policies, and service standards.</li><li>Contribute to the development of internal documentation, knowledge bases, and operational procedures.</li><li>Support the onboarding and development of future team members as the function scales.</li><li>Escalate exceptional situations when required while maintaining ownership of the case.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in flight operations, airline servicing, ticketing, or post-booking support.</li><li>Hands-on experience working with at least one major GDS platform such as Sabre, Travelport, Amadeus, Galileo, or Worldspan.</li><li>Strong understanding of airline booking and servicing processes.</li><li>Experience managing booking modifications, schedule changes, and other complex flight-related cases.</li><li>Strong decision-making and problem-solving abilities.</li><li>Excellent written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Comfortable operating in a fast-paced startup environment with evolving processes and priorities.</li><li>Willingness to work shifts as operational requirements evolve.</li></ul><p>Nice to have</p><ul><li>Experience in online travel agencies (OTAs), travel management companies (TMCs), airlines, consolidators, or travel technology companies.</li><li>Experience working with customer support platforms such as Zendesk or similar case-management tools.</li><li>Familiarity with API-driven travel environments and modern travel technology platforms.</li><li>Experience supporting high-volume B2B or B2B2C travel operations.</li></ul><p>Key Competencies</p><ul><li>Technical expertise in flight servicing and airline operations</li><li>Strong operational judgment</li><li>Attention to detail and accuracy</li><li>Ownership and accountability</li><li>Self-sufficiency</li><li>Clear and professional communication</li><li>Adaptability and resilience</li><li>Ability to perform effectively under pressure</li></ul><p></p></section>

<p>A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. </p><br><br><b>What will I be doing?</b><br><br><p>As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>Greet and escort arriving and departing guests to and from their accommodations</li><li>Retrieve and transport guest luggage</li><li>Inspect guest rooms and acquaint guests with these rooms and their features</li><li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li><li>Organize and store luggage, as needed, according to guidelines</li><li>Assist in the maintenance, appearance and functionality of equipment</li></ul><b>What are we looking for?</b><br><br><p>Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>Positive attitude and communication skills</li><li>Ability to work flexible hours</li><li>Ability to work under pressure</li><li>Ability to work on own and as part of a team</li><li>Commitment to respond to Guest requests and deliver high levels of service</li><li>Excellent grooming standards</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Previous experience as a Bell person</li><li>Previous experience working within a hotel</li></ul><br><br><b>What will it be like to work for Hilton?</b><br><br><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href=\"http://jobs.hiltonworldwide.com/our-brands/index.php\" target=\"_blank\">global brands</a>.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! </p><br><br><br><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p><u><strong>Mission principale</strong></u></p><br><p>Le Pool Attendant assure la surveillance, la propreté et le bon fonctionnement de la piscine, tout en garantissant la sécurité et le confort des clients dans un environnement haut de gamme.</p><br><p><u><strong>Responsabilités principales</strong></u></p><br><p><strong>Accueil &amp; service client</strong></p><br><ul><li>Accueillir les clients au niveau de la piscine.</li><li>Installer les transats, serviettes et équipements de confort.</li><li>Répondre aux demandes des clients avec courtoisie et professionnalisme.</li><li>Assurer une expérience client conforme aux standards de l’hôtel.</li></ul><p><strong>Sécurité &amp; surveillance</strong></p><br><ul><li>Surveiller en permanence la zone de piscine.</li><li>Faire respecter les règles de sécurité et d’hygiène.</li><li>Intervenir en cas de comportement à risque ou d’urgence.</li><li>Signaler toute anomalie ou incident.</li></ul><p><strong>Entretien &amp; propreté</strong></p><br><ul><li>Maintenir la propreté des abords de la piscine.</li><li>Nettoyer les transats, serviettes et espaces communs.</li><li>Vérifier l’état général de la piscine et de ses équipements.</li><li>Collaborer avec l’équipe technique si nécessaire.</li></ul><p><strong>Organisation &amp; logistique</strong></p><br><ul><li>Gérer la mise en place quotidienne de la zone piscine.</li><li>Réapprovisionner les serviettes et consommables.</li><li>Assurer le rangement en fin de journée.</li></ul><br>Qualifications<br><br><p><strong>Profil recherché</strong></p><br><ul><li>Première expérience en hôtellerie ou loisirs appréciée.</li><li>Bonne condition physique.</li><li>Sens du service client et de l’accueil.</li><li>Capacité à travailler en extérieur et en équipe.</li><li>Vigilance et sens des responsabilités.</li><li>Présentation soignée.</li></ul><p><strong>Qualités personnelles</strong></p><br><ul><li>Sens de l’observation.</li><li>Discipline et rigueur.</li><li>Courtoisie et patience.</li><li>Dynamisme.</li><li>Esprit « Heartist » et orientation client.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Rattachée aux Superviseures d’étage, la&nbsp;Housekeeping Attendant&nbsp;aura pour mission principale&nbsp;d’assurer l’entretien et la propreté impeccable des chambres et des parties communes, conformément aux standards de qualité de&nbsp;Fairmont La Marina Rabat-Salé, tout en garantissant le confort et la satisfaction des clientes et des clients.</p><br><p>Responsabilités principales :</p><br><ul><li>Nettoyer, ranger et préparer les chambres, les salles de bains.. selon les procédures établies.</li><li>Remplacer le linge de lit et les serviettes, réapprovisionner les chambres en produits d’accueil et en fournitures.</li><li>Contrôler l’état général des équipements dans les chambres et signaler tout dysfonctionnement ou toute anomalie.</li><li>Respecter les règles d’hygiène, de sécurité et de confidentialité des clientes et des clients.</li><li>Optimiser l’utilisation des produits d’entretien et veiller à la propreté du matériel de travail.</li><li>Assurer un service discret et courtois, anticiper les besoins des clientes et des clients.</li><li>Participer à l’inventaire du linge, du minibar et du matériel de chambre, si nécessaire.</li><li>Travailler en coordination avec les autres services (maintenance, réception et room service).</li></ul><br>Qualifications<br><br><ul><li>Excellente connaissance des techniques de nettoyage et d’entretien</li><li><p>Sens de l’organisation et rapidité d’exécution</p><br></li><li><p>Rigueur, discrétion et souci du détail</p><br></li><li><p>Esprit d'équipe et sens du service client</p><br></li><li><p>Expérience souhaitée dans un poste similaire, idéalement en hôtellerie haut de gamme</p><br></li><li><p>Présentation soignée</p><br></li><li><p>Bonne condition physique</p><br></li><li><p>Motivation et attitude positive</p><br></li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Business Unit Manager, the Project Manager is responsible for the planning, coordination, and management of client projects in the aerospace sector. They lead technical teams, engineers, and technicians, while also liaising with clients and support functions. Possessing strong leadership skills, they ensure the successful execution of projects while adhering to quality, cost, and time requirements.</font></font></p><p><font dir="auto" ><font dir="auto" >Main tasks:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Manage all project phases, from launch to final delivery.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage the technical and quality teams on site.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor schedules, budgets and performance indicators.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate communication between internal teams and clients.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide reporting to the Business Unit Manager.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify risks and manage corrective actions.</font></font></li><li><font dir="auto" ><font dir="auto" >Promote good practices and continuous improvement.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Industrial Engineering, Mechanical Engineering, or Aeronautics. Proven experience (minimum 3-5 years) in aeronautical project management required. Knowledge of aeronautical standards (EN9100, ISO 9001). Excellent team management and technical coordination skills. Leadership, rigor, and analytical skills. Fluency in French and professional English.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description de l'entreprise TRIGO is a global leader in quality solutions, specializing in the automotive, aerospace, and transportation sectors. With over 10,000 professionals in 28 countries, TRIGO provides comprehensive quality management services, ensuring the highest standards of manufacturing and supply chain performance. For more information, visit www.trigo-group.com.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Exp rience en Assemblage Bac +2 (BTS, DUT, DEUG, DEUST, TS, ) Junior : 2 4 ans d'exp rience.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>You will hold one of the following positions: <strong>Crew Scheduler, Station Agent, or Assistant On Duty Manager.</strong><br>Depending on the role, you will be responsible for:</p><br><br><ul><li>Ensuring the coordination of air operations and real-time flight monitoring.</li><li>Planning and managing crew schedules in compliance with regulations.</li><li>Preparing and validating flight plans, taking into account weather, fuel, and performance constraints.</li><li>Supervising operations and making quick decisions in case of unforeseen events.</li><li>Ensuring communication between different stakeholders (crews, maintenance, operations control).</li><li>Ensuring compliance with safety standards and operational procedures.</li></ul> <br> Required profile : <p>You hold a validated <strong>Bac+3 diploma</strong> (equivalent to a Bachelor's degree) in one of the following fields: industrial engineering, IT, logistics, international trade, business management, economics, mathematics, or physics.<br>You have:</p><br><br><ul><li>A sense of service and responsibility.</li><li>Excellent organizational and priority management skills.</li><li>Good command of French (English is a plus).</li><li>Comfort with IT tools and planning systems.</li><li>The ability to work under pressure and make quick decisions.</li></ul><p><strong><span>Age: maximum 27 years old, as of 30/06/2026</span></strong><br>(Date of birth after 01/07/1998)<br>&nbsp;</p><br><br> <br><br> </div>

<div><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Lead and oversee all airside and ramp operations to ensure safe, compliant and efficient aircraft handling, cargo processing and turnaround activities. The role is responsible for maintaining full compliance with aviation regulations, DHL operational standards and airport authority requirements while driving operational performance, safety and service quality across Gateway operations.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Supervise aircraft loading, unloading and turnaround activities to ensure safe and on-time operations. </li><li>Ensure compliance with aviation regulations, airport requirements and DHL standards including AGOM, SMS and DGR. </li><li>Coordinate daily airside operations with flight crews, airport authorities, Customs and operational stakeholders. </li><li>Monitor and manage Ground Support Equipment (GSE) availability, utilization and safety. </li><li>Oversee ULD inventory, serviceability, build-up and load security processes. </li><li>Ensure accurate shipment scanning, operational reporting and compliance with DHL network requirements. </li><li>Identify, assess and mitigate operational and safety risks while ensuring a strong safety culture. </li><li>Report hazards, incidents, dangerous goods occurrences and aircraft handling issues in a timely manner. </li><li>Supervise and manage airside staff during operational shifts, ensuring productivity and compliance with procedures.</li><li>Conduct operational briefings, debriefings, safety meetings and performance discussions.</li><li>Coach, develop and support team members through training, competency assessments and certification compliance.</li><li>Coordinate inbound and outbound shipment processing to achieve clearance targets and transit time objectives. </li><li>Ensure work areas, facilities and equipment remain operational, secure, clean and ready for the next shift. </li><li>Support investigations, audits and inspections conducted by aviation, Customs and regulatory authorities. </li><li>Manage staffing plans, operational resources and manpower allocation according to workload and business seasonality. </li><li>Drive continuous improvement initiatives to enhance operational efficiency, safety and service performance. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">BAC +3 minimum, preferably in Transportation, Safety Management, Aviation or a related field. </p><p Segoe UI"; font-size: 14px;">Minimum 5 years of experience in Operations or Service environments.</p><p Segoe UI"; font-size: 14px;">Minimum 5 years of experience managing and developing teams. </p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written. </p><p Segoe UI"; font-size: 14px;">Strong knowledge of transport, gateway and airside operations processes. </p><p Segoe UI"; font-size: 14px;">Good understanding of operational reporting, performance management and information systems. </p><p Segoe UI"; font-size: 14px;">Strong leadership, coaching and people management capabilities. </p><p Segoe UI"; font-size: 14px;">Excellent analytical, planning and problem-solving skills. </p><p Segoe UI"; font-size: 14px;">Ability to perform effectively under pressure and in a fast-paced operational environment. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Customer Orientation: Understands customer needs and ensures high-quality service delivery.<br>Business Acumen: Uses business knowledge and operational understanding to drive performance and efficiency.<br>Cross-Border Thinking: Maintains a global mindset and supports DHL's international network objectives.<br>Shaping Direction: Communicates objectives clearly and drives operational excellence.<br>Building and Leading Teams: Develops talent, promotes collaboration and inspires high performance.<br>Building Partnerships: Creates strong relationships with internal and external stakeholders.<br>Commitment to Excellence: Strives for continuous improvement and best-in-class operational performance.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To act as the main contact for customers/Agents/GSAs regarding questions about products and services, complaints, flight alerts, and disruptions across the entire network.</p><br><br><p>Helps monitor systems, finds and solves problems, and supports action plans to increase sales and improve customer experience, making sure productivity meets set goals and follows company policies and procedures.</p><br><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Acts as the first contact for customers/travel agents/GSAs for questions, information, different types of requests, complaints, etc., ensuring all communication and information shared follow Company standards.</li><li>Supports the Contact Center teams by answering questions from different channels like: calls, website, email, social media, online chat, and messaging apps.</li><li>Understands customers'/travel agents' needs and guides them correctly, ensuring their issues are resolved quickly and satisfactorily. Follows up with customers/travel agents and internal departments as needed.</li><li>Provides correct information about products and services, including policies, tickets, reservations, extra services, and onboard products and services.</li><li>Helps handle special class bookings for FAM trips, barter tickets, incentives, and complimentary tickets according to agreed policies and procedures. Works with all involved parties to get necessary approvals.</li><li>Supports travel agents with system-related matters, including activating/deactivating accounts, creating users, resetting passwords, etc. Works with relevant parties and reports any issues when needed.</li><li>Helps handle cases of delayed, cancelled, or disrupted flights in a timely and professional manner regarding connection inquiries, availability of alternative flights, and hotel accommodation for long layovers. Coordinates with Operations/Dispatch for necessary changes and approvals.</li><li>Helps send flight disruption alerts and notifications to customers and all involved parties using SMS and email alerts. Fixes misconnections in case of cancellations, delays, and early departures by coordinating with Operations/Transfer Desk.</li><li>Builds/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.</li><li>Stays updated with market trends in sales and customer service. Conducts customer surveys as needed and suggests improvements to boost performance and enhance customer experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.&nbsp;</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent; Bachelor's degree in a related field is preferred.</li><li>Can use technology systems and tools; skilled in Microsoft Office.</li><li>Fluent in English, French &amp; Arabic Languages.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>2+ years of related work experience in a similar customer service or support role in any service industry, preferably in aviation.</li><li>Has effective communication skills.</li><li>Is cost-aware, has effective persuasion and problem-solving skills.</li><li>Uses technical expertise and interpersonal skills to carry out new initiatives and achieve goals.</li><li>Can understand customer needs and guide them to the right channel.</li><li>Can identify problems and react quickly to different situations like angry customers, complaints, and special requests.</li><li>Able to work long hours and under pressure.</li><li>Shows the ability to contribute and successfully achieve business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>ABOUT THE ROLE :</strong><p><em>Lead and oversee all airside and ramp operations to ensure safe, compliant and efficient aircraft handling, cargo processing and turnaround activities. The role is responsible for maintaining full compliance with aviation regulations, DHL operational standards and airport authority requirements while driving operational performance, safety and service quality across Gateway operations.</em> </p><br><br><strong>YOUR TASKS :</strong><ul><li>Supervise aircraft loading, unloading and turnaround activities to ensure safe and on-time operations. </li><li>Ensure compliance with aviation regulations, airport requirements and DHL standards including AGOM, SMS and DGR. </li><li>Coordinate daily airside operations with flight crews, airport authorities, Customs and operational stakeholders. </li><li>Monitor and manage Ground Support Equipment (GSE) availability, utilization and safety. </li><li>Oversee ULD inventory, serviceability, build-up and load security processes. </li><li>Ensure accurate shipment scanning, operational reporting and compliance with DHL network requirements. </li><li>Identify, assess and mitigate operational and safety risks while ensuring a strong safety culture. </li><li>Report hazards, incidents, dangerous goods occurrences and aircraft handling issues in a timely manner. </li><li>Supervise and manage airside staff during operational shifts, ensuring productivity and compliance with procedures.</li><li>Conduct operational briefings, debriefings, safety meetings and performance discussions.</li><li>Coach, develop and support team members through training, competency assessments and certification compliance.</li><li>Coordinate inbound and outbound shipment processing to achieve clearance targets and transit time objectives. </li><li>Ensure work areas, facilities and equipment remain operational, secure, clean and ready for the next shift. </li><li>Support investigations, audits and inspections conducted by aviation, Customs and regulatory authorities. </li><li>Manage staffing plans, operational resources and manpower allocation according to workload and business seasonality. </li><li>Drive continuous improvement initiatives to enhance operational efficiency, safety and service performance. </li></ul><strong>YOUR PROFILE :</strong><p>BAC +3 minimum, preferably in Transportation, Safety Management, Aviation or a related field. </p><br><br><p>Minimum 5 years of experience in Operations or Service environments.</p><br><br><p>Minimum 5 years of experience managing and developing teams. </p><br><br><p>Good command of <strong>French</strong>, spoken and written. </p><br><br><p>Strong knowledge of transport, gateway and airside operations processes. </p><br><br><p>Good understanding of operational reporting, performance management and information systems. </p><br><br><p>Strong leadership, coaching and people management capabilities. </p><br><br><p>Excellent analytical, planning and problem-solving skills. </p><br><br><p>Ability to perform effectively under pressure and in a fast-paced operational environment. </p><br><br><p><strong>Competencies:</strong><br>Customer Orientation: Understands customer needs and ensures high-quality service delivery.<br>Business Acumen: Uses business knowledge and operational understanding to drive performance and efficiency.<br>Cross-Border Thinking: Maintains a global mindset and supports DHL's international network objectives.<br>Shaping Direction: Communicates objectives clearly and drives operational excellence.<br>Building and Leading Teams: Develops talent, promotes collaboration and inspires high performance.<br>Building Partnerships: Creates strong relationships with internal and external stakeholders.<br>Commitment to Excellence: Strives for continuous improvement and best-in-class operational performance.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result Responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.<br>&nbsp;</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.<br>&nbsp;</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.<br>&nbsp;</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.<br>&nbsp;</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.<br>&nbsp;</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.<br>&nbsp;</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.<br>&nbsp;</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.<br>&nbsp;</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.<br>&nbsp;</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh &amp; Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<p>The Guestroom Attendant is responsible for maintaining clean, safe, and comfortable guest rooms in accordance with company and brand standards. This role demonstrates respect, professionalism, and attention to detail while ensuring the highest levels of cleanliness, responding to guest requests, and contributing to an exceptional guest experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.</span></span></span></p><br><br><br><p><span><span><span>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></p><br><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</span></span></span></span></span></li></ol><br>. <br><ol><li><span><span><span><span><span>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools; proficient in Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Fluent in English, Frensh &amp; Arabic Languages .</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation.</span></span></span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills.</span></span></span></span></span></li><li><span><span><span><span><span>Cost-oriented, possesses effective persuasive and problem-solving skills.</span></span></span></span></span></li><li><span><span><span><span><span>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ needs and directing them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Provision of emergency aircraft crash, rescue, and firefighting (ARFF) services at MINURSO airfields and landing sites to ensure adequate emergency response coverage, support safe flight operations throughout the Mission's area of responsibility, and address the existing capability gap in the provision of these essential services.<br> Work Location<br>Laayoune<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Under the overall supervision of the Chief Technical Compliance and Quality Assurance and within the Airfields and Air Terminal Cell, the Air Operations Assistant Aviation Fire Marshal is responsible for planning, coordinating, supervising, and monitoring aviation firefighting and rescue services to ensure the safe conduct of all aviation operations throughout the Mission area. The incumbent will ensure that aviation firefighting resources, equipment, and emergency response arrangements remain operationally ready and compliant with United Nations Aviation Standards and ICAO Standards and Recommended Practices (SARPs). Within the delegated authority, the Air operation Assistant (Aviation Fire Marshal) will carry out the following duties but not limited to the following: • Manage and supervise Aircraft Rescue and Firefighting (ARFF) operations at MINURSO operational airfields, helipads, and temporary landing sites. • Assists with the coordination of the provision of reliable, cost effective and efficient emergency crash and rescue (ECR) support (including ground handling support) to the air operations activities of MINURSO. • Maintain an effective and fully operational aviation firefighting capability throughout the Mission. • Verifies that airfields/air terminals and landing sites are equipped for UN air operations in accordance with the requirements of the DFS Aviation Manual and UN AVSTADS with specific emphasis on ECR equipment • Conduct regular inspections of firefighting facilities and equipment to ensure serviceability and compliance with applicable standards. • Ensure continuous operational readiness of firefighting vehicles, rescue equipment, firefighting agents, communication systems, and personal protective equipment. • Assist in the Development, revision, and implementation of aviation firefighting Standard Operating Procedures (SOPs), and contingency procedures. • Plan, coordinate, and conduct emergency response exercises, aircraft accident simulations, and live firefighting drills involving aviation personnel, and other Mission stakeholders. • Provide technical guidance on aircraft rescue, firefighting techniques, aviation fuel fire hazards, hazardous materials (HAZMAT), and aircraft incident management. • Conduct fire safety inspections and fire risk assessments of aviation facilities, fuel storage installations, and operational sites. • Assists with the development of technical specifications for ECR goods and services, provides inputs to the responses to bids and technical evaluations to ensure that vendor's proposals meet technical requirements. • Monitors that appropriate ECR reference documents are current, readily available and accessible to all aircrew members and aviation personnel. • Provides inputs in the development of the standard operating procedures for the related aviation processes. • Provides inputs in the development of budget proposals for the mission's ECR requirements. • Provides inputs for the preparation of operational plans, performance reports, and responses to internal and external audit observations. • Assist with the Coordination routine (regular passenger/cargo, logistics resupply) flights, special(casualty and medical evacuation, VIP) flights and military operational flights in accordance with Standard Operating Procedures (SOPs), UN directives, Department of Field Support (DFS) Aviation Manual, UN Aviation Standards (UN AVSTADS), UN Aviation Safety Manual, ICAO standards and recommended practices and the host country's Aeronautical Information Publications (AIPs). • Assists with the coordination of the integrated search and rescue operations for UN air assets and other aircraft upon request. • Assists with the coordination of diplomatic over flight/landing clearances, ground handling support and hotel accommodation/meal/transportation arrangements for aircrews. • Assists in conducting internal audits in accordance with the approved unit's/section's Internal Audit Program and Internal Audit Plan. • Assists in conducting random checks and inspections of civilian air operators. • Maintain records of inspections, equipment maintenance, emergency drills, and operational readiness. • Advise the Chief Aviation Officer/or Chief Technical Compliance on improvements to aviation emergency response capability and fire safety programmes. • Perform any other operational or administrative delegated duties as per the requirement.<br> Qualifications/special skills<br>High school diploma is required. A minimum of six (6) years of progressively responsible experience in air transport ECR operations, including active participation in aviation rescue operations or related aviation safety experience, and Fighting Authority is required. Experience in firefighting techniques, firefighting vehicles, conducting aviation emergency exercises and managing firefighting equipment and resources is required. Experience in Aviation firefighting (rotary-wing and fixed-wing) aircraft operations is required. Experience in at least two of the following fields directly related to: air transport operations or/ airfields management or/ Quality Assurance or/Resources management or /contract management for air transport services is highly desirable. Experience in the use of ICAO standards and recommended practices is desirable Previous experience in United Nations peacekeeping operations or other international organizations and working in remote, austere, desert, or conflict affected environments is desirable. A vocational training certificate in Aircraft Rescue and Fire Fighting, or crash Fire rescue, or Aviation Emergency Crash and Rescue from a Fire Brigade or Training Centre or National Fire is required. Training in the Aviation safety and quality management is desirable. Training as an aviation internal auditor is desirable. Training as a Fire Fighter vehicle operator in fire and rescue, dangerous goods and basic first aid is desirable. Training and certification as a Commercial Pilot, or a Flight Operations Officer/Flight Dispatcher, or an Aircraft Maintenance Technician, or a Ground Operations Officer, or an equivalent military qualification is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French language is desirable.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Nominated by the airline and accepted by the respective civil aviation authority as "Post Holder", the job holder shall monitor and verify all activities in the areas of Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance ensuring all are being carried under the supervision of the relevant "Nominated Post Holder" in compliance with the airline, respective civil aviation authority, and other Regulatory Bodies' standard requirements and regulations.&nbsp;</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><p>1- Leads the "Quality Assurance" team and operational activities ensuring all are as per standards, rules and regulations required by the respective civil aviation authority, manufacturer's manuals, and the airline's adopted policies and procedures with focus on safety, efficiency, cost-effectiveness, and human factors considerations.<br>2- Verifies and ensures that Company's established operations, policies, procedures and internal rules and regulations are met under the supervision of the relevant "Nominated Post Holder" and are in compliance and accordance with:<br>a. Conditions and Restrictions of the AOC.<br>b. Applicable Regulatory Requirements<br>c. All relevant Authority Regulations and additional standards set by the Airline.<br>3- Acts as the ultimate accountable manager to ensure that "Quality Assurance Program" is adequately and timely established and implemented in compliance and accordance with applicable regulations and approved manuals.<br>4- Plans, implements and monitors the annual audit plan and inspections; identifies non-conformities, problems or deficiencies and proposes corrective measures and alternative solutions. Monitors and assures that corrective actions are timely taken and placed effective by the responsible line manager.<br>5- Advises the "Accountable Manager" on Quality related matters and supports with needed information and independent assessment of audits and inspections results as well on correction loops as a regular standard basis for the formal management's evaluation of the Quality System effectiveness.<br>6- Establishes effective working relationships/liaises with the respective civil aviation authority, regulatory bodies, Airbus, OEMs, Suppliers, Vendors and Airline Customers, etc., to pursue and facilitate function related needs.</p><br><br><p>7- Sets, implements, and enforces the overall "Quality Assurance" system: policies, procedures, manuals based on regulations, inputs, and recommendations from the Department /Function Heads and Line Managers.</p><br><br><p>8- Establishes, promotes and maintains a corporate culture where "Quality" and "Safety" have top priority in all activities run by all employees (quality and safety awareness) and ensures all aspects of airline operations comply with the Airline's aviation safety Program.</p><br><br><p>9- Partners with departments to ensure all concerns of the "Manager Safety" and "Manager Security" are addressed to concerned, investigated, and resolved in compliance with the Airline's Safety Program.<br>10- Collaborates with Stakeholders such as Legal, Finance, HR and other cross-functional departments and teams to carry out function-related work ensuring timely delivery, efficiency, and cost-effectiveness in utilization of resources, systems and tools.<br>11- Manages the skills and performance of the "Quality Team" with focus on knowledge sharing, process improvement as well as career enhancement. Motivates, coaches, mentors and monitors the overall performance of the team members to achieve high standards in delivering results.<br>12- Partners with HR to set objectives and identify KPIs for the respective team members; ensures his/her subordinates are fully aware and knowledgeable of their targets. Provides on-going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified.<br>13- Provides necessary guidance and support to the Hubs on various matters (policies, procedures, regulations, contracts, communication with vendors, etc.) to assist them in their audit checks.<br>14- Represents the airline officially at the "Authorities", "Regulatory Bodies" and externally in all "Quality" related matters, meetings and events.<br>&nbsp;</p><br><br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><p>Post Holder Maintenance/Post Holder Operations</p><br><br><p>Aircraft Maintenance Engineer Licence (CAR66- AMEL),and/or a Bachelor degree in Aircraft Engineering/Aeronautical/Auditing or equivalent;<br>Alternately, a diploma or certificate in the related field and/or ATPL (Airline Transport Pilot License - more than 3000 FH) from a recognized institution combined with needed experience and exposure.<br>Must have completed formal aeronautical maintenance training if it was not his/her major.<br>Must be eligible for approval by the respective civil aviation authority as Manager Quality Assurance "Post Holder".<br>Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO - Lead Assessor are highly desirable and some may be treated as conditional for this role.<br>Proficient in Microsoft Office (Advanced Excel and PowerPoint)<br>Excellent command over both written and verbal communication skills: reporting, presentations, etc.<br>Fluent in English Language &amp; national language of country of employment is a plus.</p><br><br><p><strong>Work Experience</strong></p><br><br><p>&nbsp;- 8+ years of working experience in different disciplines in the aviation/airline industry, with a minimum of 4 years at least leading the "Quality Assurance" or "Compliance" function; low cost airline experience is a plus.<br>- Extensive knowledge in civil aviation authority and regulatory bodies' rules and regulations and requirements pertaining to Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance: policies, procedures, manuals, certification, and licensing.<br>- General knowledge in ICAO ISARPS.<br>- In-depth knowledge and experience in airline documentation and records control systems.<br>- Aircrafts technical knowledge and relative exposure to aircrafts maintenance is a plus.<br>- Comprehensive knowledge and working exposure to Safety and Security functional requirements and measures in airlines; knowledgeable in internal/external audit practices.<br>- Experienced in managing the continuing airworthiness of aircrafts in line with Authorities, Manufacturers, and OEMs standard requirements.<br>- Experienced in designing and implementing policies, procedures and manuals as per business needs and in line with adopted regulations and approved quality standards.<br>- Influential at all levels including internal and external parties; experienced in managing relationships at work place and managing a diverse team of people (Skills/Experience).<br>- Proven skills in analysing data, identifying pitfalls and recommending corrective measures.<br>- Cost-oriented, possesses effective problem solving and decision making skills.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Maintenance des equipements industriels - Intervention maintenance</p><br><br><p>Technicien Maintenance Moyens Industriels - Électromécanicien F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>Rattaché à l'entité MI (Moyens Industriels) au sein du service MI-MG-SSE, vous êtes le garant de la disponibilité technique et du bon fonctionnement électromécanique des équipements de production de Safran Aircraft Engine Services Casablanca (SAESC). En collaboration étroite avec les Méthodes Maintenance et le Planificateur, vous assurez le maintien en conditions opérationnelles des moyens industriels du site.<br>Missions :<br>• Maintenance Préventive : Exécuter les interventions selon le plan de maintenance établi pour garantir la fiabilité à long terme.<br>• Maintenance Corrective : Intervenir avec réactivité en cas de panne, établir un diagnostic précis (recherche de pannes électriques ou mécaniques) et estimer le temps d'indisponibilité machine.<br>• Continuité de service : Proposer et déployer des solutions palliatives sécurisées pour minimiser les arrêts de production en attendant la réparation définitive.<br>• Réception &amp; Installation : Participer activement au montage, au réglage et à la mise en service des nouveaux moyens industriels.<br>• Optimisation de la performance : Proposer des solutions techniques (modifications mécaniques ou électriques simples) pour améliorer la maintenabilité et la fiabilité des équipements.<br>• Expertise Multi-technique : Assurer les interventions de maintenance sur les systèmes hydrauliques, pneumatiques et électriques.<br>• Support aux prestataires : Piloter et apporter un appui technique aux équipes de maintenance extérieures lors d'interventions spécialisées.<br>• Traçabilité GMAO : Renseigner rigoureusement l'ensemble des interventions dans la GMAO pour capitaliser l'historique et permettre l'analyse de performance.<br>• Reporting : Assurer un compte-rendu périodique de l'activité auprès du Superviseur Maintenance MI.</p><br><br><p>Rythme horaire : 3x8 tournant.</p><br><br><p>• Formation : Bac+2 minimum en Électromécanique, Maintenance Industrielle ou équivalent.<br>• Expérience : 3 ans minimum en maintenance d'équipements industriels dans un environnement exigeant.<br>• Compétences techniques : Maîtrise de la lecture de plans (électriques, mécaniques, hydrauliques) et bonnes connaissances en diagnostic sur machines <br>• Savoir-être : Rigueur, autonomie, réactivité et curiosité technique.<br>• Disponibilité : Capacité à apporter une assistance technique à l'équipe maintenance MI en cas de besoin.<br>• Esprit d'équipe : Fort esprit d'équipe et capacité à communiquer efficacement avec les opérateurs de production.<br>• Sécurité &amp; Environnement : Sensibilité aiguë au respect des règles SSE (Consignation/LOTO, port des EPI, tri des déchets industriels).<br>À savoir :</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Detail <p>Get the latest details.</p><br> <br> <p><b>Our Mission</b></p><br><p>At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.</p><br><p><b>Who We Are</b></p><br><p>In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!</p><br>This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.<p><b>Job Summary</b></p><br><b>Job Summary</b><br><p>The Major Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements.&nbsp;</p><br><p>Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.</p><br><p><b>Key Responsibilities </b></p><br><ul><li><p>&nbsp;As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer</p><br></li><li><p>Your consultative selling experience will identify business challenges and create solutions for prospects and our customers</p><br></li><li><p>Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions</p><br></li><li><p>Create clear goals and complete accurate forecasting through developing a detailed territory plan</p><br></li><li><p>Leverage prospect stories to create a compelling value proposition with insights into value for that specific account</p><br></li><li><p>Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services</p><br></li><li><p>Travel as necessary within your territory, and to company-wide meetings&nbsp;</p><br></li></ul><br><br><br><br><br><br><br><br><br><p><b>Qualifications </b></p><br><ul><li><p>Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry</p><br></li><li><p>Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques</p><br></li><li><p>Technical aptitude for understanding how technology products and solutions solve business problems</p><br></li><li><p>Identifies problems, reviews data, determines the root causes, and provides scalable solutions</p><br></li><li><p>Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers</p><br></li><li><p>Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process</p><br></li><li><p>Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes</p><br></li><li><p>Excellent time management skills, and work with high levels of autonomy and self-direction</p><br></li></ul><p><b>Our Commitment </b></p><br><p>We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.</p><br><p>We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at <span><u>accommodations@paloaltonetworks.com</u></span>.</p><br><p>Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p><br><p>All your information will be kept confidential according to EEO guidelines.</p><br>Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. <br> <br> Apply <p>Current Employees, apply here</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br>The Guestroom Attendant is responsible for maintaining clean, safe, and comfortable guest rooms in accordance with company and brand standards. This role demonstrates respect, professionalism, and attention to detail while ensuring the highest levels of cleanliness, responding to guest requests, and contributing to an exceptional guest experience.<br><br><br><br><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Quality Department, your main role will be to ensure compliance with customer/authority requirements to guarantee process conformity, as well as to stimulate continuous improvement, guarantee performance, and maintain the quality/safety system and support its adoption by all. In particular, your mission will consist of:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding and responding to the expectations/requirements of the client and the authorities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting staff in understanding and applying customer and authority requirements</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be the quality focal point for one's area during internal and external audits.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Protecting the customer from poor quality</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To lead, participate in and support investigations and causal analyses</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze non-conformities with regard to potential impacts on flight safety</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the implementation of security measures for each cart and non-quality export.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Addressing non-conformities is one of its responsibilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that each DAC/CAR is correctly operated by the cart manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather the elements necessary for closing the DAC/CAR</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stimulate continuous improvement</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guarantee performance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in achieving quality in an effective way</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define the quality indicators for its scope in collaboration with the hierarchy of the sector(s)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and assist in the implementation of the action plan to reduce the costs of non-quality and customer complaints.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prioritize prevention and anticipation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sharing Experience Feedback and Feedback to the Declarant</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define, plan and carry out the surveillance activities associated with its perimeter.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the effectiveness of corrective and preventive actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the action plan resulting from the Safety Management System / Screening Committee</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in updating risks according to the Safety Management System.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To act as a liaison for the deployment of initiatives to improve quality (FH, FOD, )</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To implement a simple and user-friendly quality system for everyone</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the application of the quality policy, respect for fundamental quality principles, and the application of the procedures of the Quality and Safety Management System.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Train and raise awareness among staff regarding quality fundamentals and the Quality and Safety Management System.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the staff qualification process</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Validate the (re)qualification of special process installations</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the industrial validation process</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the process of amending the capacity lists</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a Bac+5 degree in Engineering or equivalent, you have 8 years or more of experience in a similar position ideally in the aeronautics sector. You are rigorous, possess strong leadership, an analytical mind and a sense of innovation, you enjoy teamwork, then this position is for you!</font></font></p>