وظائف مندوب توصيل طرود - أغادير المغرب

<h3>The Role</h3>As a Professional Services Engineer , you will design, build and implement Cloudflare environments for BRIXIO's French-speaking enterprise and public-sector clients and help take them successfully into production. This is a hands-on implementation role covering onboarding, migration from existing CDN and WAF platforms, WAF and DDoS deployment, Zero Trust rollout, DNS cutovers, SASE and production hardening. You will work within properly planned and governed client projects. The Delivery Manager owns the project plan and delivery governance, while the Principal Architect provides technical authority and owns the overall design. Your responsibility is the build, validation and client-facing technical implementation . The client portfolio includes French banks, industrial groups, public bodies and media organisations. You will regularly work directly with their technical teams in French, explaining what you are implementing, why particular decisions have been made and how production changes will be managed. This is not a back-office engineering role . We are hiring at two levels: Senior Engineer: capable of owning a Cloudflare migration end to end and independently leading technical conversations with clients. Mid-Level Engineer: strong network/security fundamentals and implementation experience, with the opportunity to deepen Cloudflare expertise through structured training and certification.<p></p><h3>What You Will Do</h3>Cloudflare Implementation &amp; Migration<p></p><p>Configure and deploy Cloudflare environments across DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, Bot Management, Zero Trust and Access, tunnels and SASE components . Deliver migrations from incumbent platforms, particularly Akamai and other CDN/WAF providers . Handle rule translation, traffic cutover planning, staged deployment and rollback design. Plan and execute production DNS cutovers , ensuring a validated rollback is available at every stage. Build and deliver pilots and proofs of concept, from individual applications through to full production rollouts. Test, validate and tune deployed environments, including cache-hit ratio, latency, WAF false positives and other client-relevant performance characteristics.</p><p>Client-Facing Technical Delivery</p><p>Lead technical working sessions with client teams in French, including workshops, configuration reviews, cutover rehearsals and go-live calls. Explain technical decisions, risks and implementation considerations clearly to both engineers and management stakeholders. Produce client-facing technical documentation in French and English , including configuration records, runbooks, cutover plans and project-closure documentation. Identify and raise technical or delivery risks as soon as they become visible rather than allowing them to surface late in the project.</p><p>Working Within the Delivery Model</p><p>Work according to the project plan established by the Delivery Manager. Provide clear and accurate progress updates and flag potential delays or blockers early. Escalate architecture and design questions to the Principal Architect rather than making unapproved architectural changes during delivery. Maintain accurate project timesheets and record effort against the appropriate projects. Identify and communicate potential out-of-scope client requests to the Delivery Manager. Deliver a structured handover into managed services at project closure, including complete documentation, runbooks and known risks, allowing the support team to operate the environment effectively from day one.</p><p>Collaboration &amp; Knowledge Sharing</p><p>Work with implementation engineers in Dubai and Poland, managed services teams in Morocco and the Philippines, and pre-sales and architecture teams in France. Use Zoho Projects and BrixioOne as the source of truth for project tasks, documentation and reporting. Contribute to BRIXIO's internal knowledge base and reusable implementation patterns and playbooks. Support managed services teams with escalations requiring deeper implementation expertise. Share technical knowledge across the wider delivery organisation.</p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p><br></p><p></p><p><strong>Desired Candidate Profile</strong></p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p>Mid-Level Engineer 3+ years of relevant experience in network, security or cloud environments. Alternatively, strong technical support or NOC experience combined with genuine implementation exposure. Strong technical fundamentals and the ability to develop deeper Cloudflare expertise.</p><p>For Both Levels</p><p>Experience working within a professional services, consultancy, MSP or systems integrator environment with committed project timelines. Experience with production cutovers or migrations under formal change control is a significant advantage. Confidence working directly with external clients.</p><p>Languages</p><p>Full professional fluency in both French and English is a hard requirement. French is the primary working language for this portfolio. You will conduct technical workshops, participate in cutover and go-live calls, and prepare client-facing technical documentation in French. English is required for collaboration with BRIXIO's international teams and work involving Gulf and Asian accounts. Both French and English will be assessed during the interview process.</p><p></p><h3>How You Work</h3>We are looking for someone who is: Rigorous and methodical when working with production environments. Disciplined about documenting configurations and changes as work progresses. Comfortable working directly with clients, including when communicating technical risks or problems. Honest about the limits of their knowledge and willing to involve the Principal Architect when appropriate. Able to distinguish between genuine technical blockers and issues that simply require additional implementation time. Comfortable working remotely within an international team spanning Morocco, France, the Gulf, Poland and the Philippines.<p></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leads the implementation of training services in accordance with the department's or team's scope of activity and annual operational plans. Manages and monitors onboarding training, including planning, logistics, training delivery, data collection, evaluations, and report writing. Contributes to the regular analysis of training needs, the identification of specific needs, and the development of tailored training programs. Develops, implements, and delivers training in defined areas, including the creation of educational programs, content, and training materials, as well as their delivery and follow-up. Provides advice and expertise in the field of training to the HR community and various operational functions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Academic background: Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Human Resources, Management, Training Engineering, Industrial/Organizational Psychology, or a related field. Professional experience: 2-3 years of experience in training management, skills development, or human resources, ideally in an industrial setting. Training management: Proficiency in training processes, from needs analysis to evaluating the effectiveness of training initiatives.</font></font></p>

<p>The Role As BRIXIO continues to grow, we are looking for a Customer Success &amp; Renewals Manager to take ownership of the commercial health and long-term development of our managed service and support portfolio. This is not a technical support or project management position. Your focus begins where implementation projects transition into long-term client relationships. You will own renewals, retention, account health and the conversion of completed projects into ongoing support and managed services . You will develop a clear understanding of every account in your portfolio: the value being delivered, the health of the relationship, upcoming renewals, potential risks and opportunities for further development. This is a newly created role with genuine ownership. You will have the opportunity to build the processes, governance and structure behind BRIXIO's customer success and renewal function. What You Will Own Renewals &amp; Retention Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts. Lead renewal planning and client conversations early enough to enable proactive decision-making. Use subscription renewals as an opportunity to review usage, entitlement, service requirements and potential managed-service needs. Maintain accurate renewal forecasts across the portfolio. Build and maintain an account-health view using service performance, ticket trends, incidents, consumption and stakeholder engagement. Identify accounts at risk and coordinate recovery plans with the relevant operational teams. Review lost renewals and ensure relevant insights are captured and acted upon. Project-to-Service Conversion Own the conversion of completed Cloudflare implementation projects into ongoing support and managed-service relationships. Work with Delivery Managers at project closure and hypercare exit to identify and progress conversion opportunities. Maintain a structured pipeline of conversion opportunities, with clear status and next actions. Develop commercial proposals in collaboration with the Sales Director and operations teams. Actively manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal. Client Governance &amp; Account Health Prepare and lead Quarterly Business Reviews for major accounts, covering value delivered, service performance, roadmap, risks and next steps. Establish an appropriate governance rhythm for mid-sized and smaller accounts. Maintain a portfolio dashboard providing clear visibility of account health, renewal status, risks and conversion performance. Maintain appropriate account segmentation and adjust it as client relationships grow or evolve. Account Growth Identify expansion opportunities based on genuine client needs and signals such as traffic growth, new applications, evolving security requirements, additional business units or service consumption. Qualify opportunities and work with the sales team to progress them, while directly managing smaller opportunities where appropriate. Keep clients informed of relevant Cloudflare capabilities in a consultative and credible way. Commercial Operations &amp; Collaboration Work across BRIXIO's international organisation, collaborating with operations and support, sales, architecture, pre-sales and finance teams. Maintain accurate account, renewal and pipeline information within Zoho CRM and BrixioOne . Establish scalable processes and ways of working for a newly created function. Bring structure and visibility to the portfolio as BRIXIO continues to grow. Your First 90 Days Your initial priorities will be clearly defined: Portfolio baseline: establish the position of every managed service and support contract, including value, renewal date, account health, stakeholders and risk. Renewal calendar: create a consolidated 12-month view of Cloudflare subscription and BRIXIO service renewals. Conversion pipeline: review recently completed and closing implementation projects and build a qualified project-to-service conversion pipeline. Service consumption: take ownership of prepaid and on-demand service contracts and improve utilisation. Governance: establish the Quarterly Business Review cycle and reporting structure for major accounts. What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services. Demonstrable experience owning renewals and retention , ideally with measurable commercial outcomes. Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue. Confidence working with contracts, pricing, service entitlements and SLAs. Experience with vendor subscriptions or licence renewals within a reseller or indirect model would be a strong advantage. Experience creating or developing a customer-success, renewal or account-management function would also be highly valued. Technical Understanding You do not need to be an engineer, but you should be comfortable having credible conversations with security and infrastructure stakeholders. Ideally, you will have: A working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust , or the ability to develop this knowledge quickly. The ability to interpret service reports and analytics and translate them into meaningful client conversations. Confidence working alongside technical delivery, operations and architecture teams. Cloudflare product training, access to Cloudflare University and funded certification will be provided. Languages Full professional fluency in French and English is essential , both written and spoken. You will work with French-speaking European accounts as well as enterprise and public-sector clients across the Gulf, including leading governance conversations and preparing client-facing material in both languages. Arabic is a significant advantage for the Gulf portfolio. What Will Help You Succeed You are likely to thrive in this role if you are: Highly organised and systematic, with the ability to maintain visibility across a significant portfolio of accounts. Commercially confident and comfortable discussing renewals, pricing and scope with clients. Credible with both client-side technical stakeholders and internal operations teams. Able to identify account risk proactively rather than waiting for a client to escalate. Self-directed and comfortable building structure where no established playbook currently exists.</p>

<p><b>Sales Support &amp; Coordination</b></p> <ul> <li>Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans.</li> <li>Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation.</li> <li>Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions.</li> <li>Support Account Executives with deal preparation, client coordination and sales follow-up.</li> <li>Schedule and coordinate client demos, onboarding sessions and internal handovers.</li> <li>Support the preparation and distribution of Cloudflare marketing materials and commercial documentation.</li> <li>Track indirect opportunities involving partners and distributors.</li> </ul> <p>Sales &amp; Account Operations</p> <ul> <li>Maintain accurate and up-to-date opportunity and account information within Zoho CRM .</li> <li>Track renewals and coordinate timely preparation and follow-up.</li> <li>Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress.</li> <li>Act as an operational point of contact for client requirements when Account Executives are unavailable.</li> <li>Gather and organise relevant client information ahead of Account Executive or Sales Engineer involvement.</li> <li>Escalate commercial or operational issues to the appropriate sales, technical or partner teams.</li> <li>Ensure quoting and sales activities follow internal processes and approval workflows.</li> </ul> <p>Key Stakeholders</p> <p>You will work closely with: Account Executives on opportunities, client interactions and deal execution. Sales Engineers on technical scoping and professional services requirements. Cloudflare partners and distributors on pricing, approvals and commercial coordination. Sales leadership and delivery operations on pipeline visibility, handovers and execution. The role reports to the Sales Director .</p> <p>Preferred Experience</p> <p>Experience in any of the following would be an advantage: Cloudflare, cybersecurity, cloud or network infrastructure solutions. A technology vendor, reseller, system integrator or distributor environment. Working with Cloudflare partners or distributors such as Mindware. Professional Services quoting and support-plan packaging. Supporting Account Executives and Sales Engineers within a B2B technology sales cycle. Managing renewal calendars, partner coordination and indirect sales opportunities.</p> <p>Working Hours: Alignment with Gulf Standard Time (UAE) required</p> <p>What BRIXIO Offers</p> <p>A fully remote role with exposure across the MENAT region. The opportunity to work within a growing Cloudflare-focused business. Direct collaboration with commercial, technical and delivery teams. Exposure to regional clients, partners and distributors. Career development opportunities across Sales Operations, Partner Enablement and Regional Coordination . A competitive local compensation package.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>2 4 years of experience in Sales Support, Sales Operations, Commercial Coordination or a similar role, ideally within a B2B technology, SaaS, cybersecurity or IT environment .</li> <li>Experience preparing and coordinating quotes, renewals and commercial documentation .</li> <li>Hands-on experience maintaining CRM data and sales pipelines .</li> <li>Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.</li> <li>Experience coordinating across sales, technical, partner and/or client-facing teams.</li> <li>Fluent Arabic, French and English , both written and spoken.</li> <li>Comfortable working with CRM platforms such as Zoho, Salesforce or HubSpot .</li> <li>Good working knowledge of Microsoft 365 , particularly Excel, Outlook and Word.</li> <li>Strong written communication and attention to detail.</li> <li>A structured, proactive and ownership-driven approach to work.</li> <li>Ability to work full-time in alignment with Gulf Standard Time .</li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and maintain IT infrastructure, including servers, networks, and storage systems. Monitor system performance and troubleshoot issues to minimize downtime. Implement and maintain IT security measures to protect company data and assets. Develop and implement IT operational procedures and documentation. Collaborate with cross-functional teams to optimize IT service delivery. Manage cloud computing environments and ensure proper resource allocation. Implement automation solutions to improve efficiency and reduce manual tasks.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree in Computer Science, Information Technology, or a related field. 1 year of experience in IT operations, preferably in a corporate environment. Strong knowledge of IT infrastructure management and network administration. Proficiency in system monitoring, troubleshooting, and performance optimization. Experience with cloud computing platforms such as AWS or Azure. Solid understanding of IT security best practices and their implementation.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Within the Procurement team, you will be responsible for managing customer portfolios. Your main mission will be to ensure the availability of materials and parts linked to your portfolios to internal customers in the planned quantities and dates. Your activities will include: - Defining supply parameters in the product sheet and Supply Chain contracts in line with stock objectives - Analyzing, processing, confirming, and forwarding requirements to suppliers using company tools - Negotiating and validating requirements with suppliers, as well as working with internal clients - (Where applicable) Managing the delivery of components to suppliers, when supplied by Snecma - Monitoring the progress of supplier manufacturing, in coordination with support functions (Quality, Engineering/Building Management, etc.) - Managing the flow until receipt, in coordination with the logistics teams - Monitoring return flows to suppliers, in coordination with other departments, particularly Quality, Purchasing, and Logistics - Analyzing and sharing the Service Rate with suppliers - Providing our clients with information on deliveries - Anticipating future risks: identifying, analyzing, and implementing risk mitigation plans</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a knack for communication and teamwork. Naturally curious, you are outgoing, dynamic, and a natural leader. Your rigor, tenacity, and responsiveness, combined with your negotiation skills, will allow you to fully embrace this role. A good understanding of MRP2 principles, BaaN, and/or SAP is a plus.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage procurement activities and ensure the availability of materials and components necessary for production. Define and optimize procurement parameters in line with inventory objectives and production needs. Analyze requirements generated by MRP and ensure their timely processing. Manage supplier orders, monitor their confirmation, and ensure adherence to delivery deadlines. Negotiate deadlines, quantities, and priorities with suppliers based on operational needs. Monitor manufacturing progress at suppliers in collaboration with the Quality, Purchasing, Methods, and Industrialization teams. Manage the flow of materials until component receipt, in coordination with the Logistics teams. Anticipate and identify risks that could impact production and implement necessary action plans. Monitor and analyze supplier performance through supply indicators and service levels. Ensure activity and performance reporting to management. Coordinate the processing of supplier returns with the Quality, Purchasing, and Logistics teams. Maintain regular communication with internal clients regarding lead times and component availability. Contribute to the continuous improvement of processes and the optimization of inventory levels. Participate in resolving stockouts or delays and monitor recovery plans.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holding a Master's degree (Bac+5) in Supply Chain, Logistics, Purchasing Management, Industrial Engineering, or a related field, you have significant experience in procurement, ideally within an industrial or aerospace environment. You are proficient in inventory management principles, MRP, and supplier flow management. Knowledge of an ERP system, particularly SAP, is a plus.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage procurement activities and ensure the availability of materials and components necessary for production. Define and optimize procurement parameters in line with inventory objectives and production needs. Analyze requirements generated by MRP and ensure their timely processing. Manage supplier orders, monitor their confirmation, and ensure adherence to delivery deadlines. Negotiate deadlines, quantities, and priorities with suppliers based on operational needs. Monitor manufacturing progress at suppliers in collaboration with the Quality, Purchasing, Methods, and Industrialization teams. Manage the flow of materials until component receipt, in coordination with the Logistics teams. Anticipate and identify risks that could impact production and implement necessary action plans. Monitor and analyze supplier performance through supply indicators and service levels. Ensure activity and performance reporting to management. Coordinate the processing of supplier returns with the Quality, Purchasing, and Logistics teams. Maintain regular communication with internal clients regarding lead times and component availability. Contribute to the continuous improvement of processes and the optimization of stock levels. Participate in resolving stockouts or delays and ensure the follow-up of recovery plans.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holding a Master's degree (Bac+5) in Supply Chain, Logistics, Purchasing Management, Industrial Engineering, or a related field, you have significant experience in procurement, ideally within an industrial or aerospace environment. You are proficient in inventory management principles, MRP, and supplier flow management. Knowledge of an ERP system, particularly SAP, is a plus.</font></font></p>

<p>Drives delivery of HR Controlling services as defined in department ot team scope and yearly operational department or team plans</p><ul><li>Tracks and controls the headcount availability by dedicated KPI s</li><li>Contributes to the decision-making process on the respective plants footprint by submitting HR relevant data as labour market analysis, costs development, etc.</li><li>Analyzes and reports HR data based on global HR standards and local requirements</li><li>Prepares and provides HR data for RFQs and new business or business transfer plans considering payroll and time data</li><li>Provides advice and subject matter expertise in the area of HR Controlling, within HR community and towards the business</li><li>Ensures adherence to globally defined policies, processes, tools and frameworks</li><li>Ensures accurate &amp; compliant data quality for all HR Controlling related data, regular maintenance and required cleansing of data according to global and local rules defined</li><li>Prepares regular ad-hoc analysis, reports and presentations</li><li>Supports and leads upon request global and local initiatives and roll-ins of HR Controlling and related HR programs, policies, processes, projects</li><li>Continuous improvement of HR Controlling processes and tools in the area of responsibility, implementing innovative best practices within HR and towards the business; focus on support of business</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Master degree in Human Resources, Business Administration, or related field</li><li>Internships experiences</li><li>Proficiency in Excel (advanced level required pivot tables, macros, etc.)</li><li>Strong analytical and quantitative skills; ability to turn data into insights</li><li>Understanding of HR processes and cost structures</li><li>High attention to detail and data accuracy</li><li>Strong communication and presentation skills</li><li>Proactive, solution-oriented mindset</li><li>Fluency in French and English.</li></ul>

<p>Main Responsibilities Coordinate and maintain the Project E-BOM based on the Generic BOM. Collect, verify and validate all BOM Change Requests from BCI teams. Ensure BOM compliance, data completeness and structural consistency in PLM. Represent the BCI team in weekly BOM Commission meetings with PFDI. Prepare and secure Sync 3 (Prototype) and Sync 5 (Serial) releases. Create and manage ECOs and release-related data. Monitor BOM quality KPIs and drive corrective actions. Ensure alignment between Project BOM, Module BOM and Generic BOM. Track BOM implementation and data consistency across PLM and BOM ecosystems. Deliver weekly BOM status reporting to PMO and Generic BOM Pilot.</p><p><strong>Desired Candidate Profile</strong></p><p>Background in automotive engineering, industrial engineering or product lifecycle management . Proven experience in BOM management, PLM environments and project coordination Good understanding of: vehicle architecture and module structure, product configuration and variant management, part lifecycle and release processes.</p><ul><li><strong>Hard Skills (Technical &amp; Functional)</strong> Strong knowledge of: E-BOM structures and logic, product configuration and variant management, part lifecycle and release management. Proven experience with PLM systems, especially ENOVIA from Dassault Syst mes. Ability to manage: initial BOM loading, BOM structuring, BOM evolution and change control. ECO creation and lifecycle follow-up. Strong understanding of: vehicle program organization, module and system decomposition, project BOM vs module BOM consistency. Advanced use of Excel for: BOM analysis, reporting, data consolidation. Experience using business intelligence tools such as SAP BI 4 from SAP. Ability to work with: BOM Change Request files, PTA files, PowerTools, DocInfo, CODEP / EBOM viewers. Knowledge of release workflows for prototype and serial phases .</li><li><strong>Soft Skills</strong> Strong communication and stakeholder coordination skills. Ability to lead and animate cross-functional meetings autonomously. Structured and detail-oriented approach. Strong reporting and synthesis capability. Ability to work independently within a PMO governance framework. Good understanding of project planning and delivery constraints.</li></ul>

<p>Manages and supervises the Operational Excellence org unit according to defined objectives and KPIs</p><p>Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><p>Takes responsibility for standard &amp; governance adherence and process execution</p><p>Leads the direct reports in the area of responsibility</p><p>Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><p>Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><p>Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><p>Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth&nbsp;</p><p><b><br></b></p><p><b>Qualifications et Expérience</b></p><p>A Bachelor's or Master's degree in Industrial Engineering, Manufacturing Engineering, Operations Management, Business Engineering, or a related discipline is essential for this role.</p><p>A minimum of 5–7 years of experience in Operational Excellence, Continuous Improvement, Lean Manufacturing, or Industrial Engineering within a manufacturing environment is required, including experience in a leadership role.</p><p>Demonstrated expertise in Lean Manufacturing, Six Sigma, Kaizen, Value Stream Mapping (VSM), 5S, problem-solving methodologies, and process optimization is crucial.</p><p>Strong leadership, analytical, and project management skills, with the ability to lead cross-functional teams, drive continuous improvement initiatives, manage change, and ensure sustainable operational performance improvements, are imperative.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>A Bachelor's or Master's degree in Industrial Engineering, Manufacturing Engineering, Operations Management, Business Engineering, or a related discipline is essential for this role. A minimum of 5 7 years of experience in Operational Excellence, Continuous Improvement, Lean Manufacturing, or Industrial Engineering within a manufacturing environment is required, including experience in a leadership role. Demonstrated expertise in Lean Manufacturing, Six Sigma, Kaizen, Value Stream Mapping (VSM), 5S, problem-solving methodologies, and process optimization is crucial. Strong leadership, analytical, and project management skills, with the ability to lead cross-functional teams, drive continuous improvement initiatives, manage change, and ensure sustainable operational performance improvements, are imperative.</p>

<p>Contribute to reliable engine performance by completing maintenance, basic repairs, rebuilds, and upfits according to established standards. <br>Strengthen workshop efficiency by following documented procedures and applying them to complete complex repairs with accuracy. <br>Ensure high quality service delivery through careful disassembly, inspection, cleaning, and reassembly of engines and engine components. <br>Support equipment longevity by performing preventative maintenance based on thorough assessments. <br>Enhance team capability by assisting more experienced technicians with diagnostics and repair plan development. <br>Maintain strong operational records by completing all required documentation including work orders, time sheets, and warranty submissions accurately and on time. <br>Promote a safe and organized work environment by keeping tools and work areas clean, functional, and compliant with Health, Safety &amp; Environmental requirements. <br>Grow technical expertise by completing required training and applying new skills to daily workshop activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Apprentice Trained Engine Technician (Preferred)<br>Vocational diploma from relevant technical institution<br>Locally valid driving permit (Preferred)<br>Intermediate level knowledge of and/or experience with engine products<br>Relevant experience in HHP engine rebuilds.</p> <p>Strong diagnostics capability: Translate customer concerns into a clear troubleshooting plan; use guided workflows, mechanical/electronic tools, and diagnostic software to isolate faults; validate repairs by duplicating the complaint and document findings accurately in business systems.<br>Proficiency with electronic service tools: Select and operate the correct hardware/software toolsets for each service event; interpret electronic outputs and recommendations to determine precise next steps.<br>Systems-thinking for engine interactions: Understand how mechanical and electrical subsystems (exhaust, cooling, fuel, aftertreatment, controls, sensors, driveline, etc.) interact; apply measurements, OEM/service publications, and tools to efficiently diagnose and repair.<br>Quality-focused repair and documentation discipline: Perform repairs and preventative maintenance within standard times and guidelines; execute clean disassembly/reassembly practices, follow re use and progressive damage checks to control total cost of ownership; maintain complete, timely service documentation and escalate complex issues with clear, traceable troubleshooting records.</p>

<h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></h3><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The UX Business Analyst acts as the interface between business challenges, user needs, and the product and technical teams. Their role is to understand business issues and usage patterns, translate them into functional requirements and relevant user experiences, and then support their implementation through to validation. They thus contribute to designing useful, simple, accessible digital products and services that are aligned with business objectives.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></h4><ol><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business needs analysis: Gather and analyze needs from business units and stakeholders. Identify challenges, constraints, objectives, and success criteria. Facilitate scoping and requirements gathering workshops. Map business processes and identify pain points. Challenge requests to uncover the true need behind the proposed solution. Formalize functional requirements and business rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX Analysis and Research: Understand user needs, behaviors, and pain points. Prepare and conduct user interviews, workshops, and tests. Analyze available quantitative and qualitative data. Perform benchmarking and competitive analysis. Build or refine user personas, user journeys, and customer/user journey maps. Identify pain points and opportunities for improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional and UX Design: Design user journeys and workflows. Define the functional architecture and information organization. Create wireframes, prototypes, and functional mockups. Translate user and business needs into concrete functionalities. Participate in defining and prioritizing the backlog. Collaborate with UX/UI Designers when the role is shared within the team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Specifications and Delivery: Write user stories, functionalities, business rules, and acceptance criteria. Maintain functional documentation. Participate in Agile ceremonies. Support developers during the implementation phase. Answer functional questions and clarify requirements. Participate in functional acceptance testing and user testing. Verify the solution's compliance with the stated requirements.</font></font></li></ol><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (or equivalent) in Computer Science, Engineering, UX, Digital Technology, or a related field. Minimum 5 years of experience in Business Analysis, Product, UX, or functional consulting. Experience with digital products or services. Excellent analytical and synthesis skills. Strong communication and interpersonal skills. Ability to communicate effectively with both business stakeholders and technical teams. Critical thinking and the ability to challenge requirements. User-centric and results-oriented. Autonomous, curious, and able to work in a cross-functional environment.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Research skills:</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX: User research, user journeys, personas, user testing, wireframing and prototyping, design thinking...</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product &amp; Agile: Product Discovery, Backlog Management and Prioritization, Product/Design/Tech Collaboration, Product Culture and Results Orientation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools: Figma, Jira/Confluence. Knowledge of analytics tools is a plus.</font></font></li></ul>

<p>Service Operations Staff the client intake channel during your shift, qualify and triage incoming requests, and own first response within committed service levels. Diagnose and resolve incidents across the Cloudflare stack, including WAF, DDoS mitigation, rate limiting, bot management, CDN and caching, DNS, TLS, load balancing, Zero Trust and Workers . Qualify monitoring alerts, act on them using documented runbooks and create tickets where required. Escalate appropriately and early to senior engineers, the MSP &amp; Support Lead and Cloudflare Support in accordance with the escalation matrix. Maintain accurate ticket records in Jira , including detection source, priority and timestamps, supporting accurate service-level reporting. Change Execution Execute production configuration changes under formal change control, including four-eyes validation and a documented rollback plan before deployment. Provide named technical coverage during declared client go-live windows, including pre-go-live validation and active monitoring following cutover. Maintain Cloudflare configuration as code using Terraform and version control . Investigate and resolve configuration drift identified through automated nightly comparisons. Ensure production changes are properly documented and traceable. Proactive Engineering Deliver scheduled proactive activities including configuration and security-posture audits, false-positive analysis, cache and rate-limit calibration, DNS and certificate hygiene, and unused-rule cleanup. Analyse traffic and security telemetry using Cloudflare Analytics, GraphQL API and log data to identify potential problems before they affect clients. Recommend and implement security and performance improvements and demonstrate their impact. Contribute to root-cause analysis following major incidents. Identify recurring causes and raise them through the problem-management process so they can be eliminated rather than repeatedly resolved. Collaboration &amp; Knowledge Work closely with client NOC and security teams, including participation in operational channels and major incident bridges where BRIXIO is integrated with the client's teams. Write and maintain runbooks, Standard Operating Procedures and configuration documentation in Confluence . Support BRIXIO's professional services and implementation teams during escalations and handovers into managed service. Actively share technical knowledge across the team to reduce dependency on individual engineers. What We're Looking For Technical Experience 3+ years of experience in network, security or cloud operations. Experience within managed services, NOC or SOC environments is a strong advantage. Solid working knowledge of DNS, HTTP/HTTPS, TLS, proxies, caching and CDN mechanics . Practical Cloudflare experience across WAF, DDoS mitigation, rate limiting, bot management, CDN and DNS . Where Cloudflare experience is partial, BRIXIO will fund Cloudflare certification, which you will be expected to complete within the first six months. Confidence using diagnostic tools including curl, dig, traceroute, browser developer tools and HAR analysis . Experience with Terraform for Infrastructure as Code. Experience with Git/version control . Scripting capability using Python or Bash . Understanding of web application architecture and application-security fundamentals. Familiarity with Jira Service Management and ITIL-aligned incident, change and problem-management processes. Exposure to observability and monitoring platforms. Experience with AWS, Azure or GCP is an advantage. Languages Full professional fluency in both French and English is a hard requirement. You will handle incidents both in writing and verbally with French- and English-speaking enterprise clients, including during high-pressure situations. You will also prepare client-facing incident and change records in both languages. Both French and English will be assessed during the interview process. Arabic is a significant advantage when supporting BRIXIO's Gulf accounts. How You Work We are looking for someone who is: Calm and methodical when working under incident pressure. Disciplined about escalation rather than improvising when the situation requires additional expertise. Serious about documentation and maintaining accurate technical records. Able to explain technical situations clearly to non-technical stakeholders in either French or English. Comfortable acknowledging what they do not know and finding the right answer. Reliable within a rotating shift environment and disciplined about providing clean handovers to colleagues. Comfortable working remotely within a distributed international team spanning Morocco, the Philippines, France and the Gulf. What Success Looks Like Success in this role means: Increasing numbers of issues are detected and resolved proactively before clients report them. Service-level commitments are consistently met, with any breaches accurately documented and understood. Recurring incidents are progressively eliminated, reducing reactive workload over time. Production changes are executed safely, with rollback plans prepared even when they are not needed. Shift handovers are clean, tickets are accurate and runbooks remain current. Clients develop confidence in the engineers operating their environments. Proactive engineering contributes measurably to improved security, performance and service stability. Why BRIXIO? Join one of a select number of Cloudflare Authorised Service Delivery Partners , working directly with Cloudflare engineering and support teams. Be part of Equans and the Bouygues group , with the stability, scale and career mobility of a major international organisation. Develop genuine Cloudflare depth through access to Cloudflare University, partner-only training and funded certification . Join a managed service designed around defined processes, published rotas, protected proactive engineering time and no expectation of being reachable outside your shift . Develop towards Senior MSP Engineering, Professional Services Implementation, Solution Architecture or Service Delivery Management . Work in an environment where automation is part of the engineering role , with engineers encouraged to contribute to and improve BRIXIO's internal tooling.</p><p><strong>Desired Candidate Profile</strong></p><h3>What We're Looking For</h3><p>Technical Experience</p><ul><li>3+ years of experience in network, security or cloud operations.</li><li>Experience within managed services, NOC or SOC environments is a strong advantage.</li><li>Solid working knowledge of DNS, HTTP/HTTPS, TLS, proxies, caching and CDN mechanics .</li><li>Practical Cloudflare experience across WAF, DDoS mitigation, rate limiting, bot management, CDN and DNS .</li><li>Where Cloudflare experience is partial, BRIXIO will fund Cloudflare certification, which you will be expected to complete within the first six months.</li><li>Confidence using diagnostic tools including curl, dig, traceroute, browser developer tools and HAR analysis .</li><li>Experience with Terraform for Infrastructure as Code.</li><li>Experience with Git/version control .</li><li>Scripting capability using Python or Bash .</li><li>Understanding of web application architecture and application-security fundamentals.</li><li>Familiarity with Jira Service Management and ITIL-aligned incident, change and problem-management processes.</li><li>Exposure to observability and monitoring platforms.</li><li>Experience with AWS, Azure or GCP is an advantage.</li></ul><h3>Languages</h3><ul><li>Full professional fluency in both French and English is a hard requirement. You will handle incidents both in writing and verbally with French- and English-speaking enterprise clients, including during high-pressure situations. You will also prepare client-facing incident and change records in both languages. Both French and English will be assessed during the interview process.</li><li>Arabic is a significant advantage when supporting BRIXIO's Gulf accounts.</li></ul><h3>How You Work</h3><p>We are looking for someone who is:</p><ul><li>Calm and methodical when working under incident pressure.</li><li>Disciplined about escalation rather than improvising when the situation requires additional expertise.</li><li>Serious about documentation and maintaining accurate technical records.</li><li>Able to explain technical situations clearly to non-technical stakeholders in either French or English.</li><li>Comfortable acknowledging what they do not know and finding the right answer.</li><li>Reliable within a rotating shift environment and disciplined about providing clean handovers to colleagues.</li><li>Comfortable working remotely within a distributed international team spanning Morocco, the Philippines, France and the Gulf.</li></ul>

<p>Le/la Business Analyst UX intervient l'interface entre les enjeux m tier, les besoins utilisateurs et les quipes produit et techniques. Son r le est de comprendre les probl matiques m tier et les usages, de les traduire en besoins fonctionnels et en exp riences utilisateurs pertinentes, puis d'accompagner leur r alisation jusqu' la validation. Il/elle contribue ainsi concevoir des produits et services num riques utiles, simples, accessibles et align s avec les objectifs business .</p> <h3>Responsabilit s principales :</h3> <ol> <li>Analyse des besoins m tier : Recueillir et analyser les besoins aupr s des m tiers et parties prenantes. Identifier les enjeux, contraintes, objectifs et crit res de succ s. Animer des ateliers de cadrage et de recueil des besoins. Cartographier les processus m tier et identifier les irritants. Challenger les demandes afin de faire merger le v ritable besoin derri re la solution propos e. Formaliser les exigences fonctionnelles et les r gles m tier.</li> <li>Analyse et recherche UX Comprendre les besoins, comportements et irritants des utilisateurs. Pr parer et conduire des entretiens, ateliers et tests utilisateurs. Analyser les donn es quantitatives et qualitatives disponibles. R aliser des benchmarks et analyses concurrentielles. Construire ou faire voluer personas, parcours utilisateurs et Customer/User Journey Maps. Identifier les points de friction et les opportunit s d'am lioration.</li> <li>Conception fonctionnelle et UX Concevoir les parcours utilisateurs et les workflows. D finir l'architecture fonctionnelle et l'organisation de l'information. R aliser des wireframes, prototypes et maquettes fonctionnelles. Traduire les besoins utilisateurs et m tier en fonctionnalit s concr tes. Participer la d finition et la priorisation du backlog. Collaborer avec les UX/UI Designers lorsque le r le est partag au sein de l' quipe.</li> <li>Sp cifications et delivery R diger les User Stories, fonctionnalit s, r gles m tier et crit res d'acceptation. Maintenir la documentation fonctionnelle. Participer aux c r ceremonies Agile. Accompagner les d veloppeurs pendant la phase de r alisation. R pondre aux questions fonctionnelles et clarifier les besoins. Participer la recette fonctionnelle et aux tests utilisateurs. V rifier la conformit de la solution avec les besoins exprim s.</li> </ol> <h3>Comp tences recherch es :</h3> <ul> <li>UX : User research, User journeys et parcours utilisateurs, Personas, Tests utilisateurs, Wireframing et prototypage, Design Thinking ...</li> <li>Produit &amp; Agile : Product Discovery, Gestion et priorisation du backlog, Collaboration Product / Design / Tech, Culture produit et orientation r sultats</li> <li>Outils : Figma, Jira / Confluence, La connaissance d'outils d'analytics constitue un plus</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Bac+4/5 en informatique, ing nierie, UX, digital ou formation quivalente. 5 ans d'exp rience minimum en Business Analysis , Product , UX ou conseil fonctionnel. Exp rience sur des produits ou services digitaux. Excellentes capacit s d'analyse et de synth se. Tr s bonnes qualit s r dactionnelles et relationnelles. Capacit dialoguer aussi bien avec des interlocuteurs m tier qu'avec des quipes techniques. Esprit critique et capacit challenger les besoins. Orientation utilisateur et sens du r sultat. Autonomie, curiosit et capacit travailler dans un environnement transverse.</p>

<p>The role is responsible for driving commercial growth by identifying and prioritizing Value &amp; Access (V&amp;A) opportunities across priority brands and the portfolio. It leads the development and deployment of access, pricing, and reimbursement strategies informed by deep healthcare system and customer insights. The role embeds system, policy, and payer insights into brand and portfolio strategies to support sustainable access outcomes. It works across functions to ensure V&amp;A strategies are fully integrated into brand plans and local account implementation. The role ensures high quality, timely delivery of V&amp;A solutions that maximize payer engagement and impact across the product lifecycle.</p><h3>About the Role Major Accountabilities</h3><h4>Access Strategy, Positioning, and Portfolio Impact</h4><ul><li>Define national access, pricing, and reimbursement strategies per product and portfolio</li><li>Identify, evaluate, and prioritize V&amp;A strategic choices that drive commercial growth</li><li>Translate global access guidance into locally relevant strategies</li><li>Ensure V&amp;A strategies are embedded within integrated brand and portfolio plans</li><li>Align access strategies with product lifecycle stages, including launch and line extensions</li><li>Adapt strategies based on healthcare system, policy, and payer dynamics</li></ul><h4>Insights and Customer Understanding</h4><ul><li>Deliver healthcare system and payer insights relevant to the portfolio to inform decisions</li><li>Generate in depth customer and system insights to shape V&amp;A and Therapeutic Area (TA) strategies</li><li>Embed customer, policy, and system insights consistently across the organization</li><li>Translate insights into actionable V&amp;A strategies and engagement models</li><li>Monitor external environment changes and integrate learnings into strategy updates</li></ul><h4>Support Cross Functional Collaboration and coordination</h4><ul><li>Collaborate closely with cross functional teams including Medical Affairs, Commercial TAs, and Finance, Strategic Account teams and Customer Experience roles</li><li>Influence without formal authority to align stakeholders on V&amp;A priorities</li><li>Foster effective ways of working within matrix and portfolio environments</li></ul><h4>External Stakeholder Engagement and Negotiation</h4><ul><li>Build and maintain strong relationships with external decision makers</li><li>Represent the organization in access related discussions and forums</li><li>Integrate external stakeholder feedback into strategy refinement</li><li>Adjust negotiation approaches based on market and policy context</li></ul><h4>Portfolio Maintenance &amp; Lifecycle Management</h4><ul><li>Support maintenance and evolution of the value proposition for in market brands</li><li>Oversee and support lifecycle access activities (submission renewals, HTA updates, line extensions)</li><li>Support contract renewals, pricing reviews, and access renegotiations</li></ul><h4>Business Insight and Performance Management</h4><ul><li>Provide V&amp;A input into business cases and portfolio decisions</li><li>Monitor access performance using defined Key Performance Indicators (KPIs)</li><li>Track reimbursement, pricing, and listing milestones</li><li>Share best practices and lessons learned across brands and teams</li><li>Support continuous performance review and optimization</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Ideal Background</h3><h4>Education:</h4><ul><li>University degree in life sciences, economics, or related field</li><li>Advanced degree is an advantage but not mandatory</li></ul><h4>Languages:</h4><ul><li>English &amp; French</li><li>Arabic is required</li></ul><h4>Experience/Professional Requirement:</h4><ul><li>5 8 years in market access, pricing, or reimbursement roles</li><li>Experience within pharmaceutical or healthcare environment</li><li>Proven exposure to national access or payer negotiations</li><li>Experience across product launch and lifecycle phases</li></ul><h4>Functional capabilities</h4><ul><li>Strong understanding of pricing and reimbursement systems</li><li>Ability to translate evidence into access value propositions</li><li>Experience working with HEOR (Health Economics and Outcomes Research)</li><li>Solid project and stakeholder management skills</li></ul><h4>Leadership capabilities and mindset</h4><ul><li>Strategic and analytical thinking</li><li>Ability to lead without direct authority</li><li>Comfort managing complexity and ambiguity</li><li>Influencing skills across internal and external stakeholders</li></ul>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Managing Profitability</strong></p> <p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p> Analyzes service issues and identifies trends.</p> <p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p> Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p></p> <p><strong>Managing Revenue Goals</strong></p> <p> Monitors hotel operations sales performance against budget.</p> <p> Reviews reports and financial statements to determine hotel operations performance against budget.</p> <p> Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</p> <p> Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p> <p></p> <p><strong>Leading Operations and Department Teams</strong></p> <p> Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</p> <p> Develops systems to enable employees to understand guest satisfaction results.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p></p> <p><strong>Managing the Guest Experience</strong></p> <p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p> <p></p> <p><strong>Managing and Conducting Human Resources Activities</strong></p> <p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</p> <p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p> <p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p> <p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p> <p></p> <p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Experience</strong></p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>