وظائف مساعد مدير مطعم في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The position of Sales Manager (MICE, Leisure &amp; Golf) vis accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br>CORE WORK ACTIVITIES<br>Building Successful Relationships that Generate Sales Opportunities<br>• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<br>• Develops relationships within community to strengthen and expand customer base for sales opportunities.<br>• Manages and develops relationships with key internal and external stakeholders.<br>• Provides accurate, complete and effective turnover to Event Management.<br>Managing Sales Activities<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Identifies new business to achieve personal and location revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for the location based on market conditions and location needs.<br>• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br>Providing Exceptional Customer Service&nbsp;<br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Provides excellent customer service consistent with the daily service basics of the company.<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Your role: </b>Reporting to the Point of Sale Manager, you are responsible for ensuring optimal customer satisfaction at the various points of sale by coordinating the following tasks: Ensuring customer satisfaction within your section. Serving a warm and personalized welcome to the customer. Offering attentive service adapted to the customer's constraints. Being attentive to customer feedback and following up on it. Establishing good relationships with the customer, advising and retaining them. Promoting the catering offer. Participating in and coordinating service. Organizing and supervising the work of your commis de rang, apprentices, and interns. Performing and supervising: The setup of the point of sale and back areas. Cleaning and tidying the dining room and back areas after service. Inquiring before each service start about the composition of dishes and any stock shortages. Adapting your organization, work pace, and interpersonal skills according to customer traffic and type. Ensuring the durability of the equipment provided. Working in close collaboration with hotel services. Being proactive and advising the customer on various services. Being attentive and respecting the customer's request. Developing the turnover of your point of sale through upselling techniques. Contributing to customer loyalty through quality of service. Knowing the services offered by the hotel, informing the customer upon request and encouraging them to use them. Being involved in achieving your service objectives: By respecting the procedures and internal controls applied in the hotel. By developing sales. Respecting billing and cash collection procedures. Contributing to the good management of crockery and small equipment by avoiding breakage. May be involved in inventory. Ensuring the cleanliness of your workspace and food safety by respecting HACCP hygiene rules daily. Respecting the instructions for use and safety of the equipment provided.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your experience and skills include: Previous experience in a hotel/restaurant role. Bac+2 in hotel management. Fluent English allowing you to satisfy an international clientele. Sense of welcome, service, and quality. Sales skills. Ability to work effectively in a team and initiative. Team leader. Dynamism. Good presentation. Rigor and organization.</p><p></p></section>

<p><br></p><p><b>Responsibilities </b>Within limits of delegated authority, the Staff Assistant will be responsible for the following duties:</p><ul><li>Assists in the overall administration of the Office of the Director, i.e. provides substantive and administrative support in managing priorities and workflow of the manager and of the work unit; coordinates and monitors multiple and diverse activities and work processes to ensure that management directives and decisions are properly carried out and products delivered in a timely manner.</li><li>Compiles and analyzes basic data from a variety of sources (including Umoja), summarizing and presenting conclusions for review by manager.</li><li>Serves as a communications link between supervisor and senior staff; on behalf of supervisor, keeps others informed by conveying directives, reports, status updates and other relevant information; brings sensitive and urgent matters to the attention of the manager.</li><li>Takes full responsibility for time management and scheduling on behalf of manager with appropriate consultation as required; effectively prioritizes and resolves related conflicts and competing demands.</li><li>Undertakes representational duties on behalf of the manager, to include serving as first point of contact and liaison with senior officials internally and externally.</li><li>Screens and prioritizes all incoming correspondence; compiles relevant background documents and references; identifies issues requiring the manager s attention and refers others to relevant officer for appropriate disposition; monitors and follows-up on actions to be taken.</li><li>Researches, compiles and summarizes background materials for use in preparation of reports, briefs, speeches, etc; scan reports from specialized agencies, as well as newspapers, magazine, periodicals and other information sources to identify articles of interest to the manager.</li><li>Independently handles a wide range of complex information requests and inquiries (e.g. answer requests requiring file or other research); responds, or drafts responses, to a diverse range of correspondence and other communications.</li><li>Supports the manager in presentations to intergovernmental bodies and other meetings, researching issues, preparing briefing notes, slides and subject files, gathering relevant documentation, etc.</li><li>Establishes/improves administrative procedures and systems to ensure smooth functioning of the Office of Director, including filing (paper and electronic) systems.</li><li>Organizes official receptions, meetings, etc., handling all necessary arrangements (e.g. room reservations, guest/participant lists, invitations, catering, seating arrangements, background documentation, special equipment, etc.).</li><li>Prepares, processes and classifies confidential information.</li><li>Exercises quality control function for all outgoing documents; proofreads and edits texts for adherence for format, grammar, punctuation and style.</li><li>Uses standard word processing package to produce a wide variety of large, complex documents and reports.</li><li>Manages, updates and further develops internal databases; updates website; generates a variety of standard and non-standard statistical and other reports from various databases.</li><li>Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.</li><li>Assists with visualizations and updating information material such as web pages or brochures.</li><li>Performs other duties as assigned.</li></ul><p>Competencies</p><p>Professionalism: Knowledge of general office and administrative support including administrative policies, processes and procedures. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.</p><p>Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.</p><p>Planning &amp; Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is required</li><li>A minimum of Seven years of experience in Administration, general office support or related area is required</li><li>1 year or more of experience in data analytics or related area is desirable</li><li>Experience in office management and support to organization of conferences and workshops is desirable</li><li>Knowledge of International Organizations human, financial and physical management solutions such as ERP systems is desirable</li><li>Equivalent combination of education and relevant administrative experience is desirable</li><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English and French are required. Arabic is desirable. Knowledge of another UN official language is an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>We are looking for a talented and ambitious Account Manager SMB to join our Commercial Team, where we focus on helping local businesses strengthen their presence and expand their reach, leveraging data-driven insights and tailored commercial solutions. You will be responsible for building and growing relationships with SMB restaurant partners , acting as a trusted consultant to drive their success through strategic advertising. By leveraging data-driven insights and industry expertise, you will focus on driving B2B Ads sales, optimizing campaign performance and maximizing business impact for your partners. THE JOURNEY Develop and execute commercial strategies to maximize partner growth, increase sales, and strengthen Glovo s market presence. Build and manage a high-performing portfolio of partners, identifying opportunities to boost their sales and visibility through tailored promotions and initiatives. Optimize sales performance by analyzing key metrics such as order volume, product sales, ROI on campaigns, and operational efficiency. Drive data-backed decision-making investigate underperforming campaigns, identify sales trends, and recommend strategic improvements. Run commercial projects to strengthen Glovo s position in key areas, ensuring partner success and market share growth. Lead internal strategic initiatives to enhance sales effectiveness, pitching success rates, and overall team productivity. Engage with partners proactively call restaurants, pitch opportunities, and negotiate deals to unlock new growth.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in sales or account management you re comfortable reaching out to partners, making calls, and pitching solutions.</li><li>Strong analytical skills you re comfortable with numbers, can spot trends, and make data-driven recommendations.</li><li>Strategic thinking you don t just manage partners; you help them grow.</li><li>Excellent communication and negotiation skills you know how to influence and build long-term relationships.</li><li>Adaptability and problem-solving you thrive in a fast-paced, ever-changing environment.</li><li>Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</li></ul>

<p>We are looking for a talented and ambitious Account Manager SMB to join our Commercial Team, where we focus on helping local businesses strengthen their presence and expand their reach, leveraging data-driven insights and tailored commercial solutions. You will be responsible for building and growing relationships with SMB restaurant partners , acting as a trusted consultant to drive their success through strategic advertising. By leveraging data-driven insights and industry expertise, you will focus on driving B2B Ads sales, optimizing campaign performance and maximizing business impact for your partners.</p><p>THE JOURNEY</p><ul><li>Develop and execute commercial strategies to maximize partner growth, increase sales, and strengthen Glovo s market presence.</li><li>Build and manage a high-performing portfolio of partners, identifying opportunities to boost their sales and visibility through tailored promotions and initiatives.</li><li>Optimize sales performance by analyzing key metrics such as order volume, product sales, ROI on campaigns, and operational efficiency.</li><li>Drive data-backed decision-making investigate underperforming campaigns, identify sales trends, and recommend strategic improvements.</li><li>Run commercial projects to strengthen Glovo s position in key areas, ensuring partner success and market share growth.</li><li>Lead internal strategic initiatives to enhance sales effectiveness, pitching success rates, and overall team productivity.</li><li>Engage with partners proactively call restaurants, pitch opportunities, and negotiate deals to unlock new growth.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in sales or account management you re comfortable reaching out to partners, making calls, and pitching solutions.</li><li>Strong analytical skills you re comfortable with numbers, can spot trends, and make data-driven recommendations.</li><li>Strategic thinking you don t just manage partners; you help them grow.</li><li>Excellent communication and negotiation skills you know how to influence and build long-term relationships.</li><li>Adaptability and problem-solving you thrive in a fast-paced, ever-changing environment.</li><li>Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</li></ul>

<p>We are looking for a talented and ambitious Account Manager SMB to join our Commercial Team, where we focus on helping local businesses strengthen their presence and expand their reach, leveraging data-driven insights and tailored commercial solutions.</p><p>You will be responsible for building and growing relationships with SMB restaurant partners , acting as a trusted consultant to drive their success through strategic advertising. By leveraging data-driven insights and industry expertise, you will focus on driving B2B Ads sales, optimizing campaign performance and maximizing business impact for your partners.</p><p>THE JOURNEY</p><ul><li>Develop and execute commercial strategies to maximize partner growth, increase sales, and strengthen Glovo s market presence.</li><li>Build and manage a high-performing portfolio of partners, identifying opportunities to boost their sales and visibility through tailored promotions and initiatives.</li><li>Optimize sales performance by analyzing key metrics such as order volume, product sales, ROI on campaigns, and operational efficiency.</li><li>Drive data-backed decision-making investigate underperforming campaigns, identify sales trends, and recommend strategic improvements.</li><li>Run commercial projects to strengthen Glovo s position in key areas, ensuring partner success and market share growth.</li><li>Lead internal strategic initiatives to enhance sales effectiveness, pitching success rates, and overall team productivity.</li><li>Engage with partners proactively call restaurants, pitch opportunities, and negotiate deals to unlock new growth.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT YOU WILL BRING TO THE RIDE</p><ul><li>Experience in sales or account management you re comfortable reaching out to partners, making calls, and pitching solutions.</li><li>Strong analytical skills you re comfortable with numbers, can spot trends, and make data-driven recommendations.</li><li>Strategic thinking you don t just manage partners; you help them grow.</li><li>Excellent communication and negotiation skills you know how to influence and build long-term relationships.</li><li>Adaptability and problem-solving you thrive in a fast-paced, ever-changing environment.</li></ul><p>Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Key Responsibilities</p><br><br><p>Executive Support &amp; Scheduling: Manage the GM's complex daily calendar, organize business meetings, coordinate VIP visits, and arrange comprehensive global travel itineraries.</p><br><br><p>Communication &amp; Information Management: Draft meeting agendas, prepare presentations, take accurate meeting minutes, and rigorously handle all incoming/outgoing communications (calls, emails, formal correspondence).</p><br><br><p>Cross-Functional Coordination: Act as the primary liaison between the GM and internal departments, ensuring leadership directives are followed up and information flows efficiently.</p><br><br><p>VIP Hosting &amp; Confidentiality: Welcome international partners, investors, and high-level guests with premium professionalism. Maintain strict confidentiality over all corporate, strategic, and executive matters.</p><br><br><p>Linguistic Support: Provide on-the-spot interpretation or document translation support to facilitate clear communication between international stakeholders.</p><br><br> <br> Required profile : <p>Candidate Profile &amp; Qualifications</p><br><br><p>Education: Bachelor's degree (Bac+3) or equivalent in Business Administration, Management, Languages, or a related field.</p><br><br><p>Experience: Proven track record as an Executive Assistant, Personal Assistant, or Management Assistant, preferably interacting with C-level executives in an international setting.</p><br><br><p>Technical Skills: Advanced mastery of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</p><br><br><p>Languages: Fluent/Bilingual in both English and French is mandatory. Proficiency in Mandarin Chinese is a major asset and strongly desired.</p><br><br><p>Personal Competencies</p><br><br><p>Polished, highly professional presentation with exceptional interpersonal and cross-cultural communication skills.</p><br><br><p>Proactive, highly organized, and detail-oriented.</p><br><br><p>Strong stress-resistance with the ability to multitask, manage shifting priorities, and anticipate the GM's needs.</p><br><br><p>Courteous, completely reliable, and armed with a strong sense of discretion and responsibility.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>The Sofitel Tamuda Bay Beach &amp; Spa is recruiting a General Management Assistant. You will be responsible for supporting the General Management in the daily management of the establishment and ensuring the follow-up of various strategic and operational issues.</p><p><strong>Desired Candidate Profile</strong></p><p>Higher education in management, administration, hotel management, or a similar field.</p><p>Experience in an administrative or executive assistant role.</p><p>Excellent organization and great rigor.</p><p>Very good writing and interpersonal skills.</p><p>Discretion, autonomy, and a sense of priorities.</p><p>Proficiency in French and English.</p>

<p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p> <p>The Pool &amp; Restaurant Hostess at the Four Seasons Hotel are the first and last point of contact with the guest upon entering/exiting the restaurant. They are the first and last impression the guest will have of the outlet and because of that, are an integral part of guest satisfaction. Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p> <ul> <li>Set up host/hostess stand and/or the working station</li> <li>Review guest reservation book, and make recommendations as to the set-up of the room</li> <li>Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards</li> <li>Seat guests promptly at a table pre-set for the number in the party and according to guest preference</li> <li>Assist the Senior Poo &amp; Restaurant Guest Experience, work harmoniously and professionally with co-workers and supervisors</li> <li>Requires ability to operate computer equipment and other food &amp; beverage computer systems</li> <li>Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.</li> <li>Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest s name when possible</li> <li>Respond to all guest requests (physical or digital) in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li> <li>Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.</li> <li>Ensure the outlets are organized and ready to receive the guest before every shift and/or events</li> <li>Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.</li> <li>The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and/or group</li> <li>Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required</li> <li>Seek out opportunities for guest-centric experiences cross promoting all F&amp;B outlets and the hotel activities</li> <li>Communicate guest preference with team members to ensure the highest level of personalized F&amp;B guest service</li> <li>Communicates and liaise closely with all possible concerned departments in order to follow-up on guests need</li> <li>Review daily reports in order to identify special F&amp;B requirement and/or VIP and Special Attention guests and be able to pass in timely manner the information to the rest of the team at any level</li> <li>Becoming a champion in the use of the hotel guest recognition systems and organizing system (Golden, open table, etc )</li> <li>Help build an outlet database based on frequent hotel/local guest requirements and preference</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>We look for talent candidate who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us.</p> <p>Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is require</p> <p>Education: school education or equivalent experience.</p> <p>Experience: Experience in a luxury brands is a plus</p> <p>Fluent in French, Arabic and English</p>

<p><font dir="auto" ><font dir="auto" >About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city's ancient medina and the cosmopolitan neighborhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values ​​and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >1. Be able to follow dress codes.</font></font></p><p><font dir="auto" ><font dir="auto" >2. Be able to rotate each station in the kitchen every night.</font></font></p><p><font dir="auto" ><font dir="auto" >3. Be able to assist in the creation and preparation of new menus and specialties.</font></font></p><p><font dir="auto" ><font dir="auto" >4. Be able to check and complete the setup of each station.</font></font></p><p><font dir="auto" ><font dir="auto" >5. Be able to communicate with the Sous Chef and the Executive Chef regarding menus, problem situations and shortages.</font></font></p><p><font dir="auto" ><font dir="auto" >6. Be able to work independently in the kitchen.</font></font></p><p><font dir="auto" ><font dir="auto" >7. Be able to work closely with the standard recipe and presentation of dishes, in order to maintain quality standards of production and presentation.</font></font></p><p><font dir="auto" ><font dir="auto" >8. Be able to maintain good working relationships with other hotel departments, responding to needs as necessary.</font></font></p><p><font dir="auto" ><font dir="auto" >9. Be able to properly store the items at the end of each shift.</font></font></p><p><font dir="auto" ><font dir="auto" >10. Be able to maintain your workplace clean, neat and organized while respecting the standards.</font></font></p><p><font dir="auto" ><font dir="auto" >11. Be able to deal with and report any incident immediately.</font></font></p><p><font dir="auto" ><font dir="auto" >12. Be able to carry out all Four Seasons chain standards well and professionally by encouraging employees to follow and apply them.</font></font></p><p><font dir="auto" ><font dir="auto" >13. Be able to deal with any emergency situation, in terms of security, within the hotel.</font></font></p><p><font dir="auto" ><font dir="auto" >14. Be able to perform any other task or project assigned by Management, by a manager or by an employee.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><u><strong>1. Operations Supervision:</strong></u><br>• Ensure coordination and supervision of daily plant treatment activities.<br>• Monitor crushing, grinding, cycloning, gravity pre-concentration, leaching, and solid-liquid separation (counter-current decantation) processes to ensure their efficiency and compliance with established standards and indicators.<br><u><strong>2. Team Management </strong></u>:<br>• Coach and motivate a team of operators and assistant operators.<br>• Supervise the work of operators by distributing tasks and responsibilities fairly and effectively, while ensuring close monitoring throughout the shift.<br>• Provide continuous training and support to the team to improve skills and performance.<br><u><strong>3. Communication and Collaboration:</strong></u><br>• Coordinate activities with other departments, including maintenance, metallurgy, warehouse, and purchasing.<br>• Communicate effectively with the Treatment Manager and team members to ensure a clear understanding of goals and expectations.<br>• Collect yield calculation information.<br>• Understand the quality parameters of the solution, finished product, and performance data.</p><br><br><p><u><strong>HSE Roles &amp; Responsibilities</strong></u></p><br><br><p>1. Ensure the safety of operators on duty.<br>2. Responsible for the use of PPE for the entire team.<br>3. Contribute positively to the training of treatment operators in the areas of occupational health and safety.<br>4. Ensure adherence to safety standards and operating procedures.<br>5. Report any safety or environmental anomaly/incident/accident that occurs during the work shift to the manager.<br>6. Participate in ZMSM's HSE approach (HSE committee; procedure updates, etc.).<br>7. Ensure the safety of equipment and the cleanliness of the plant.<br>&nbsp;</p><br><br> <br> Required profile : <p><u><strong>Knowledge:</strong></u><br>1. Understand plant operation and recognize failure modes.<br>2. Know the product specifications and cuts expected by the functions: crushing screening, grinding cycloning, gravity pre-concentration, leaching &amp; counter-current decantation.<br>3. Understand and interpret the performance data of unit operations.<br>4. Understand the PFD and P&amp;ID of the plant and the role of reagents.<br>5. Understand the technologies of the machines installed in their unit.<br>6. Know the operation of equipment and control loops.<br>7. Be aware of the risks and failure modes related to their operations.<br>8. Understand the operation and flow-sheet of a counter-current decantation unit.<br>9. Know the start-up, shutdown, and operating procedures.<br><u><strong>Skills:</strong></u><br>1. Sampling<br>2. Mass and metallurgical balances<br>3. Optimization of operating costs<br><u><strong>Attitude:</strong></u><br>1. Dynamism and responsiveness<br>2. Listening and respect for superiors<br>3. Organizational skills and rigor in carrying out assigned tasks.<br>&nbsp;</p><br><br><p><u><strong>Profile</strong></u></p><br><br><p>Required education level: Bac +2 to Bac +3 in mineral processing, industrial chemistry, or equivalent.<br>Desired diplomas: Higher Technician Diploma<br>Experience: 3 years of experience in mineral processing or similar industry.<br>Mandatory training: Advanced knowledge of hydrometallurgy processes and fragmentation &amp; grinding techniques.</p><br><br><p><strong>Mandatory training to be completed before starting the job:</strong><br>• Team Leadership Training<br>• Specific training on the risks associated with cyanide handling.<br>• Training on intervention and emergency management procedures in case of a cyanide incident.<br>• Basic HSE training including: PPE use, mechanical and electrical risks, and emergency situations.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>We are recruiting for our client, a Japanese restaurant in Casablanca, a <strong>Cost Controller</strong>.</p><br><br><p><u><strong>Main tasks:</strong></u></p><br><br><ul><li>Ensure monitoring and control of the restaurant's operational costs.</li><li>Analyze consumption, inventory, and stock differences.</li><li>Develop performance reports and dashboards.</li><li>Control purchases and optimize material costs.</li><li>Participate in the implementation and monitoring of internal control procedures.</li><li>Collaborate with operational teams to improve profitability.</li></ul> <br> <br> Required profile : <ul><li>Higher education in finance, management, or accounting.</li><li>Experience in cost control, ideally in the restaurant or hotel industry.</li><li>Proficiency in Excel and reporting tools.</li><li>Excellent analytical and synthesis skills.</li><li>Rigor, autonomy, and organizational skills.</li><li>Good communication and teamwork skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>The main goal of this position is to provide essential support to the HR and administrative teams, ensuring smooth processes and contributing to an optimal work environment. You will participate in the daily management of administrative and human resources aspects, guaranteeing the efficiency and compliance of procedures.</p><br><br><p>Your main tasks will be:</p><br><br><p><strong>• Finance and administrative support:</strong></p><br><br><p>o Invoicing management<br> o Preparation of tax declarations in coordination with external partners (agencies, accounting firms, etc…)<br> o Management of office equipment purchases, maintenance, and replacement.</p><br><br><p>•<strong> Regional administrative coordination:</strong></p><br><br><p> o Drafting and sending various requests and letters to external partners (banks, local authorities, etc.).<br> o Monthly update of organizational charts and welcome guides.<br> o Drafting of certificates, contracts, and internal information notes.<br> o Collection, archiving, and updating of supplier information.</p><br><br><p><strong>• Recruitment and onboarding of new employees:</strong></p><br><br><p> o Assistance to the HR and Administration Manager in the recruitment process, including posting job offers, selecting and screening applications, organizing interviews in the three countries, and communicating feedback to candidates.<br> o Preparation of memos for new hires and preparing their onboarding.</p><br><br><p>• <strong>Logistics and travel management:</strong></p><br><br><p> o Preparation of invitation letters for visitors and teams.<br> o Coordinate travel administration, including hotel transfers and restaurant reservations.<br> o Manage company car logistics, including repairs and technical checks.<br> o Provide support in organizing workshops, team-building activities, events, etc.</p><br><br> <br> <br> Required profile : <p>Your academic background includes a degree of <strong>Master's degree (Bac +5) or higher</strong>. A specialization in <strong>Management, Accounting, Finance</strong> or in <strong>Human Resources, Personnel, Training</strong> would be a major asset.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> is required. This period has allowed you to develop a thorough understanding of administrative issues and HR practices.</p><br><br><p>To excel in this role, you have excellent organizational skills and great attention to detail. Your ability to manage multiple tasks simultaneously and meet deadlines is essential. Good command of office software (Office Suite) is indispensable.&nbsp;Strong adaptability and excellent communication skills in English and French are therefore essential. Finally, good interpersonal skills and a sense of internal customer service are crucial for effective interaction with employees.</p><br><br><ul><li>Sense of organization, reliability, and attention to detail.</li><li>Ability to manage priorities.</li><li>Excellent analytical and problem-solving skills</li><li>Proficiency in Office Suite.</li><li>Excellent interpersonal skills and team spirit.</li></ul><p>If you see yourself in this description and wish to give a new boost to your career, apply now!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms.</span></span></p><br><br><br><p><b>About the role</b></p><br><br><p><span>Four Seasons Hotel Casablanca and Four Seasons Resort Marrakech are looking for a Cluster Reservations Supervisor to join our team! The Reservations Supervisor is an integral part of the first impression for both our repeat and future guests. This position supervises the selling, upselling and providing of information to prospective guests. This position oversees the capture of sales from incoming calls and emails, coordinating the details of each reservation to ensure the guest’s satisfaction. This Supervisor is the leader in delivering exceptional guest experiences through personalized recognition that are meaningful, valued and consistent. </span></p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>To help train and develop reservations staff and cross-training any necessary operations staff members.</li><li>To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue.</li><li>To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc.</li><li>To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests.</li><li>To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.</li><li>The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list.</li><li>Ensure that all reservation confirmations are communicated to stakeholders daily.</li><li>To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.</li><li>To handle guest complaints keeping senior management well-informed of any problems and action taken.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>University degree or equivalent experience required</li><li>Minimum of 2 years' experience working in similar role within the luxury hospitality industry.</li><li>Excellent time management skills</li><li>Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.</li></ul><p> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>&nbsp;</p><br><br><br><br><br><br><br><br> </div>