وظائف اختبار البرمجيات في المغرب في المغرب 2026

من ٠ إلى ٠ سنة Naukri Gulf

Cloud Engineer

On-site - المغرب - بولمان ١٣ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Choosing Capgemini means choosing a company where you can shape your career according to your aspirations. With the support and inspiration of a global community of experts, you can rewrite your future. Join us to redefine the boundaries of what's possible, help unlock the value of technology for the world's leading organizations, and contribute to building a more sustainable and inclusive world.Your mission: Within our project teams, you will contribute to the implementation of data integration solutions for key accounts in the banking, insurance, energy, and industrial sectors. You will join a multidisciplinary team, organized using Agile methodologies, and working on high-impact business projects.As a Senior DevOps / SecOps Engineer, you will be involved in various tasks such as:<ul><li>Define and implement secure cloud architectures (AWS, Azure, GCP) in collaboration with architects and project teams.</li><li>Design, implement and maintain robust and secure CI/CD pipelines (GitLab CI, Jenkins, Azure DevOps).</li><li>Automate infrastructure provisioning via Infrastructure as Code tools (Terraform, Ansible, CloudFormation).</li><li>Deploy and manage containerized environments (Docker, Kubernetes) while ensuring performance, scalability and security.</li><li>Implementing DevSecOps best practices: Integrating security controls into the CI/CD pipeline (SAST, DAST), Identity and Access Management (IAM), and Securing secrets (Key Vault, Secrets Manager).</li><li>Ensure the monitoring and observability of systems (Grafana, ELK, Dynatrace, Splunk) and intervene in case of an incident.</li><li>Participate in Build & RUN activities: deployment, operation, performance optimization and troubleshooting.</li><li>Collaborating closely with the Dev, Data, Infra and Security teams to ensure the reliability and security of the platforms.</li><li>Contribute to the continuous improvement of DevOps/SecOps tools, processes and best practices.</li><li>To monitor technological developments in cloud, automation and cybersecurity solutions.</li></ul></div></section><section>Desired Candidate ProfileYour profile: Master's degree (Bac+5) in Computer Science or equivalent. Proven experience (4-5 years) in DevOps/SecOps in cloud environments. Proficiency with Cloud platforms: AWS, Azure, and/or GCP. Solid expertise in setting up and managing CI/CD pipelines (GitLab CI, Jenkins, Azure DevOps, Git). Good command of Infrastructure as Code and automation tools (Terraform, Ansible, CloudFormation, Azure CLI). Experience in containerization and orchestration (Docker, Kubernetes). Security skills (SecOps). Experience in monitoring and observability (Grafana, ELK, Dynatrace, Splunk). Ability to work on Build and Run activities (deployment, operation, troubleshooting). Good understanding of SRE concepts (SLO, SLA, performance, reliability). Analytical mindset, autonomy, a focus on delivery, and the ability to work in an Agile environment. One or more Cloud or DevOps/Security certifications are highly valued.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Lead Support N1/N2 SQLI Maroc

On-site - المغرب - بولمان ٢٥ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description Context As part of the development of its IT outsourcing and user support activities, our IT services company is looking for a Level 1/Level 2 Support Lead. A true operational expert, you will manage the on-site and remote support activities, guarantee the quality of service delivered to clients, and support the professional development of the technicians. Main Responsibilities Management of Support Activities Supervise the daily activities of the Level 1 and Level 2 support teams. Ensure compliance with SLAs and contractual commitments. Prioritize incidents and coordinate resolution actions. Monitor key performance indicators (KPIs) and produce associated reports. Organize and lead team meetings and operational briefings. Incident and Request Management Respond to complex or critical incidents requiring advanced expertise. Escalate issues to Level 3 teams, publishers, or suppliers when necessary. Guarantee the quality of ticket processing and adherence to procedures. Participate in crisis management and escalation teams. Functional Management and Support: Provide functional supervision to Level 1 and Level 2 technicians. Distribute workloads and optimize available resources. Train and support employees in their skills development. Ensure the application of ITIL best practices and internal processes. Continuous Improvement: Identify areas for improvement in support processes. Participate in the creation and updating of the knowledge base. Propose actions to reduce the volume of recurring incidents. Contribute to transformation and improvement projects for support tools. Customer Relations: Be the primary point of contact for clients on operational matters. Participate in monitoring committees and service reviews. Ensure proactive communication on major incidents and action plans.</div></section><section>Desired Candidate Profile<h2>Qualifications</h2>Comp tences techniques<ul><li>Systems and Environments</li><li>Windows 10/11</li><li>Windows Server</li><li>Microsoft 365</li><li>Active Directory / Azure AD (Entra ID)</li><li>Exchange Online</li><li>Teams</li><li>Intune (appr ci )</li><li>R buckets TCP/IP LAN / WAN</li><li>VPN</li><li>Wi-Fi</li><li>DNS / DHCP</li><li>Tools</li><li>ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</li><li>Remote access tools</li><li>Supervision et monitoring</li><li>Suite Microsoft Office</li><li>M thodologies ITIL Foundation ou quivalent</li><li>Incident, problem and change management</li></ul>Profile<ul><li>Education Bac +3 Bac +5 in Computer Science, Networks or Information Systems.</li><li>Exp rience</li><li>Significant experience in N1/N2 user support.</li><li>Successful first experience in coordinating or managing a support team.</li><li>Experience in a multi-site environment and/or IT services company is highly valued.</li><li>Behavioral skills</li><li>Leadership and ability to unite a team.</li><li>Excellent customer service skills.</li><li>Analytical and problem-solving skills.</li><li>Priority management and stress resistance.</li><li>Team spirit and communication skills.</li><li>Rigour, autonomy and proactivity.</li></ul>Key Performance Indicators (KPIs)<ul><li>Compliance with SLAs.</li><li>First-level solution rate.</li><li>Average incident handling time.</li><li>Satisfaction client (CSAT).</li><li>Number of incidents r currents.</li><li>Quality and completeness of the documentation.</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Resident Coordinator

On-site - المغرب ٣٠ يونيو ٢٠٢٦

الإدارة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting In its resolution 72/279 of 31 May 2018, the General Assembly created a dedicated, impartial empowered and sustainable development-focused coordination function for the United Nations development system, drawing on the expertise and assets of all United Nations development system entities, including specialized and non-resident agencies. The Resident Coordinator system ensures the coordination of all organizations of the United Nations dealing with operational activities for development at the country level, regardless of the nature of their presence in the country. It encompasses the UN Resident Coordinator, the UN Country Team and Resident Coordinator’s Office and is served by the UN Development Coordination Office. In line with this General Assembly mandate, the Resident Coordinator (RC) is the highest-ranking representative of the United Nations development system (UNDS) at the country level, with the responsibility to lead United Nations country teams, and ensure system-wide accountability on the ground – including through a matrixed dual reporting model - for the United Nations Sustainable Development Cooperation Framework and coordinating UN support to countries in their implementation of the 2030 Agenda. She/he brings to the role an appreciation of the breadth of assets of the United Nations in the service of sustaining peace. The Resident Coordinator is the designated representative of – and reports to – the Secretary-General. The Resident Coordinator also reports annually to the host Government on the systemwide implementation of the UN Cooperation Framework. The Resident Coordinator system is focused on the advancement of sustainable development, leaving no one behind, and with the eradication of poverty in all its forms and dimensions as an overarching objective, consistent with the integrated nature of the 2030 Agenda for Sustainable Development. In performing her/his functions, the Resident Coordinator is guided by the respective UN Cooperation Framework and international frameworks, norms and standards agreed amongst the Member States of the United Nations. Responsibilities • Represents the United Nations at the highest-levels of state and together with the relevant agency representative(s) fosters engagement with Government, civil society, bilateral and multilateral partners, academia and private sector to enable the UN development system to address national needs, priorities and sustainable development challenges to advance the 2030 Agenda and to advocate for action and acceleration on the Sustainable Development Goals (SDGs); • Leads the UN country team in the development, monitoring and reporting on the UN Cooperation Framework, and enables the UN Country Team’s implementation of the UN Cooperation Framework, in full consultation with Government, and through engagement with diverse partners; • Coordinates UN system-wide support to Government, taking a preventive approach and identifying and mitigating risks to the achievement of the SDGs and their benefit to all; • Supports, catalyzes and advocates for the work of UNCT member agencies, funds and programmes and supports Country Representatives in reaching their agency-specific goals; • Coordinates UN entities’ contributions to context and trend analysis, including a high-quality Common Country Analysis, sharing key findings with the Government and keeping the Secretary-General informed, as appropriate; • Promotes and advocates for the fundamental values, standards and principles of the UN Charter, including respect for and protection of human rights and gender equality and advocacy on the SDG commitment to leave no one behind in achieving the sustainable development goals, and reaching the furthest behind first; • Together with the UN development system entities, engages, convenes and forges strategic partnerships at the national and sub-national level with diverse entities including with civil society, trade unions and employers’ organizations, networks of young people, the private sector, parliamentarians, academia, media and think tanks, and the broader development community, around UN’s collective support to the 2030 Agenda; • Advances, with Government and the UN Country Team and relevant regional entities, regional knowledge-sharing and collaboration, south-south and triangular exchanges, multi-country and transboundary initiatives in pursuit of greater system-wide results and impact on the implementation of Agenda 2030 in country; • Identifies, and leverages expertise and assets from across the UN development system, resident or non-resident, to improve shared results, addressing gaps in SDG coverage, effectively utilizing the mandates, capacities, comparative and collaborative advantages within the UN system to do so and ensures alignment of UN development efforts with national development needs and priorities, to foster coherence and impact, and to reduce overlaps, duplication and fragmentation; • Provides governance and oversight of system-wide country financing instruments. Pursues funding on behalf of the UN development system for joint UN efforts, system-wide plans and initiatives in support of the UN Cooperation Framework and public and private financing for the implementation of Agenda 2030; • Leads continued engagement on and pursuance of the UN’s normative agenda, as per international and regional treaties, conventions and recommendations in support of national capacity development in normative and operational areas, in accordance with respective mandates and based on the UN’s comparative advantage, roles and responsibilities; • Fosters an enabling environment inside and outside the UN, aimed at facilitating collaboration, knowledge and data gathering, analysis and sharing practices to underpin a dynamic and forward-thinking UN contribution to the country, drawing on the global knowledge and expertise of the entire UN system to benefit the country’s access to sustainable development solutions; • Facilitates access to national, regional and global resources to advance new avenues and pathways to innovation around but not limited to financing and new technologies for sustainable development; • Leads and enhances, together with the UN Country Team, strategic communication that advances UN system efforts and collective results to promote the 2030 Agenda, including for national goals and priorities for sustainable development to generate positive public support and ownership; • When appointed as Designated Official, ensures effective coordination of country-level security and is accountable to the Secretary-General, through the Under-Secretary-General for Safety and Security, for the security of United Nations personnel and their eligible family members, UN premises and assets throughout the country, designated area or mission, and leads the inter-agency Security Management Team; • Promotes and nurtures staff learning and the implementation of staff rules and policies, including on prevention of sexual exploitation, abuse and sexual harassment, and gender parity; • Where the RC is the highest UN official, the RC has system-wide responsibility for developing collective protection from sexual exploitation and abuse (PSEA) strategies and ensuring that action plans are implemented, thereby capacitating the UNCT to lead on overseeing such initiatives. • Manages a matrixed dual reporting system with UN country team heads with respect to their contributions to the UN Cooperation Framework objectives and the collective results of the 3 UN development system towards the achievement of the 2030 Agenda at the country level, in accordance with the Management and Accountability Framework; • Advances, with the UN Country Team, country-specific measures to promote UN common business operations, including common premises and back-offices, to enable joint work and generate greater efficiencies, synergies and coherence, in accordance with General Assembly resolution 71/243; • In contexts where international humanitarian assistance is required, and a separate Humanitarian Coordinator is not designated and when there is no lead agency designated by the Emergency Relief Coordinator, leads and coordinates the response efforts of United Nations and relevant humanitarian actors, in accordance with General Assembly resolution 46/182 and related resolutions, and facilitates linkages between humanitarian and development programming for enhanced and sustainable impact; • In conflict and post-conflict settings facilitates the integration of the UN Country Team’s work with UN peacekeeping or political missions to fully contribute to building resilience, prevention, sustaining peace and transition planning and management; and • Manages and provides strategic guidance and oversight to the Resident Coordinators Office. Competencies The Resident Coordinator competencies are embedded in the RC Leadership Profile. (https://unsdg.un.org/resources/resident-coordinator-leadership-profile) Education Master's degree – or equivalent post graduate qualification – in development studies, international relations, political science, economics, social sciences, human rights, law or closely related fields (for otherwise suitably qualified candidates, a first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of an advanced post graduate university degree). Job - Specific Qualification Not available. Work Experience Minimum 15 years of substantive experience and results in leadership roles at the international level is required (including five years of cumulative experience in development, human rights, rule of law, peace-building or humanitarian work at country level outside of one's own country). Previous RC experience is desirable. Previous experience as a senior official with accountability for security (for example UN Designated Official (DO) for Security or equivalent) or previous experience in security decision-making in a complex environment is desirable. Experience in the management and/or coordination of humanitarian programmes, operations and advocacy, preferably at the country level, is desirable. Excellent judgement and strong diplomatic skills are desirable. Demonstrated ability to engage with all relevant stakeholders, including with government representatives, donors and civil society, is desirable. Proven ability to analyse developments and dynamics with a view to facilitating preventive action or identifying entry points for UN engagement is desirable. Experience engaging with or facilitating the participation of vulnerable groups including women’s groups and youth, is desirable. Excellent communication and advocacy skills and experience managing engagement with traditional media and on social media is desirable. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English and French are required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking EnglishUN Level IIIUN Level IIIUN Level IIIUN Level III FrenchUN Level IIIUN Level IIIUN Level IIIUN Level III Desirable LanguagesLanguageReadingWritingListeningSpeaking ArabicUN Level IIIUN Level IIIUN Level IIIUN Level III Assessment Evaluation of qualified candidates may include a desk review of the applications and/or an interview. Special Notice The start date of this position is as soon as possible. According to the ICSC classification, Rabat is currently classified as an A duty station, rated on a scale that assesses the difficulty of working and living conditions from A to E, with A being the least and E, the most difficult. The duration of assignment for A duty stations is of 5 years. The tour of duty length may change if the hardship classification of the duty station changes. Eligibility for this position is limited to candidates who are members of the Resident Coordinator Pool. Resident Coordinators can apply for this post if by the post's indicated start date they have one year or less of service remaining in their current duty station. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply. The appointment against this position is limited to the Resident Coordinator System in this specific duty station. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Event Operations Manager

On-site - المغرب - بولمان ١٧ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.Role Overview: This is a full-time on-site role for an Event Operations Manager based in the Casablanca Metropolitan Area. The Event Operations Manager will be responsible for planning, coordinating, and supervising all operational aspects of events from logistics and on-site setup to vendor management and customer experience. The role requires working closely with internal teams (sales, marketing, and support) as well as external stakeholders (venues, suppliers, and organizers) to ensure flawless execution.Key Responsibilities<ul><li>Plan, organize, and execute events from concept to completion, ensuring all operational aspects are delivered flawlessly.</li><li>Oversee logistics planning, venue setup, supplier coordination, and on-site operations to ensure smooth event delivery.</li><li>Develop and manage event budgets, timelines, and resource allocations, ensuring projects are delivered within scope and on time.</li><li>Coordinate with internal departments including Sales, Marketing, Product, and Support to align on event objectives and deliverables.</li><li>Manage relationships with vendors, contractors, and venue partners, ensuring high-quality service and compliance with event standards.</li><li>Supervise event staff and third-party crews during setup, execution, and teardown, maintaining operational excellence throughout.</li><li>Ensure all health, safety, and risk management measures are in place for every event.</li><li>Oversee ticketing operations, crowd management plans, and on-site customer experience in coordination with the Hala Yalla platform.</li><li>Monitor event performance, collect feedback, and provide detailed post-event reports to identify areas of improvement.</li><li>Stay up to date with industry trends, technologies, and operational best practices to enhance efficiency and event quality.</li></ul></div></section><section>Desired Candidate ProfileBachelor s degree in Event Management, Business Administration, Hospitality, or related field . Certification in Event Operations or Project Management is a plus.Minimum 3 years of experience in event operations management , preferably in the entertainment, ticketing, or tourism sectors.Proven track record in managing large-scale events, festivals, or sports tournaments .Ability to coordinate cross-functional teams and ensure smooth day-of-event execution.Experience with logistics planning, crowd management, and supplier coordination .Strong understanding of operational risk management and safety protocols .Familiarity with digital ticketing systems or event tech platforms is a plus.Excellent command of English and French (Arabic is an advantage).Ability to travel regionally for event supervision and partner coordination.High energy, attention to detail, and a passion for creating seamless event experiences.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Lead Support SQLI

On-site - المغرب - الرباط ١٣ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> Context As part of the development of its IT outsourcing and user support activities, our IT services company is looking for a Level 1/Level 2 Support Lead . As a true operational expert, you will manage the local and remote support activities, guarantee the quality of service delivered to clients and support the skills development of technicians. Main missions Management of Support Activities <ul> <li>Supervise the daily activity of the N1 and N2 support teams.</li> <li>Ensure compliance with SLAs and contractual commitments.</li> <li>Prioritize incidents and coordinate resolution actions.</li> <li>Monitor key performance indicators (KPIs) and produce associated reports.</li> <li>Organize and lead team meetings and operational points.</li> </ul> Incident and request management <ul> <li>Responding to complex or critical incidents requiring advanced expertise.</li> <li>Ensure escalation to N3 teams, publishers or suppliers when necessary.</li> <li>Ensure the quality of ticket processing and compliance with procedures.</li> <li>Participate in crisis management and escalation cells.</li> </ul> Functional management and support <ul> <li>To provide functional supervision to N1 and N2 technicians.</li> <li>To distribute the workload and optimize available resources.</li> <li>To train and support employees in their skills development.</li> <li>Ensure the application of ITIL best practices and internal processes.</li> </ul> Am lioration continue <ul> <li>Identify areas for improvement in support processes.</li> <li>Participate in the creation and updating of the knowledge base.</li> <li>Propose actions aimed at reducing the volume of recurring incidents.</li> <li>Contribute to projects for the transformation and improvement of support tools.</li> </ul> Relation client <ul> <li>to be the preferred point of contact for clients on operational matters.</li> <li>Participate in monitoring committees and service reviews.</li> <li>Ensure proactive communication on major incidents and action plans.</li></ul></div></div></section><section>Desired Candidate ProfileQualifications <div> Comp tences techniques Systems and Environments <ul> <li>Windows 10/11</li> <li>Windows Server</li> <li>Microsoft 365</li> <li>Active Directory / Azure AD (Entra ID)</li> <li>Exchange Online</li> <li>Teams</li> <li>Intune (appr ci )</li> </ul> Networks <ul> <li>TCP/IP</li> <li>LAN / WAN</li> <li>VPN</li> <li>Wi-Fi</li> <li>DNS / DHCP</li> </ul> Tools <ul> <li>ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</li> <li>Remote access tools</li> <li>Supervision et monitoring</li> <li>Suite Microsoft Office</li> </ul> M thodologies <ul> <li>ITIL Foundation ou quivalent</li> <li>Incident, problem and change management</li> </ul> Search profile Formation <ul> <li>Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Computer Science, Networks or Information Systems.</li> </ul> Exp rience <ul> <li>Significant experience in N1/N2 user support.</li> <li>Successful first experience in coordinating or managing a support team.</li> <li>Experience in a multi-site environment and/or IT services company is highly valued.</li> </ul> Behavioral skills <ul> <li>Leadership and ability to unite a team.</li> <li>Excellent customer service skills.</li> <li>Analytical and problem-solving skills.</li> <li>Priority management and stress resistance.</li> <li>Team spirit and communication skills.</li> <li>Rigour, autonomy and proactivity.</li> </ul> Key Performance Indicators (KPIs) <ul> <li>Compliance with SLAs.</li> <li>First-level solution rate.</li> <li>Average incident handling time.</li> <li>Satisfaction client (CSAT).</li> <li>Number of incidents r currents.</li> <li>Quality and completeness of the documentation.</li></ul></div></section>

من ٠ إلى ٠ سنة بيت.كوم

Support Client Logiciel (Niveau 1)

On-site - المغرب ٥ يونيو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> À travers l'Europe, les flottes de véhicules sont soumises à une pression énorme. Les coûts du carburant augmentent, les exigences réglementaires se durcissent et le passage aux véhicules à faibles émissions s'accélère. Pourtant, environ 70 % des entreprises européennes gèrent encore leurs flottes manuellement, avec des tableurs et des outils déconnectés. Shiftmove existe pour simplifier tout cela . Nous sommes une entreprise SaaS B2B et la plateforme de gestion de flotte à la croissance la plus rapide en Europe, née de la fusion d'Avrios et de Vimcar. Nous servons des dizaines de milliers d'entreprises à travers l'Allemagne, la France, l'Espagne, la Suisse et la Pologne. Récemment, nous avons acquis Optimum et Ocean en France, renforçant ainsi notre présence sur l'un des plus grands marchés de flottes d'Europe. Notre plateforme connecte les données des véhicules en temps réel à un logiciel intelligent pour permettre aux entreprises de mieux acheter, de contrôler les coûts et de mener la transition vers une mobilité plus propre. Nous avons un objectif clair : un million de véhicules gérés sur notre plateforme d'ici 2027 . Nous en sommes déjà à 730 000. Le prochain chapitre concerne l'exécution, et c'est là que vous intervenez. Votre Rôle Vous souhaitez faire évoluer votre carrière en accompagnant une clientèle professionnelle (B2B) basée en France ? Rejoignez Shiftmove et participez à la transformation d’un support client moderne, innovant et orienté performance. Dans ce rôle, vous irez bien au-delà du traitement des demandes : vous exploiterez des outils de référence ainsi que des solutions basées sur l’intelligence artificielle pour améliorer l’expérience client, optimiser les processus de support et contribuer à l’atteinte d’excellents résultats en matière de qualité de service et de satisfaction client. Vos missions Assurer le support client de premier niveau via e-mail, téléphone et système de tickets, en garantissant une communication réactive et professionnelle. Diagnostiquer et résoudre les incidents fonctionnels ainsi que les problèmes techniques de base liés à la plateforme logicielle. Documenter avec précision les demandes, actions de dépannage et solutions apportées, tout en assurant le suivi régulier des tickets. Escalader les cas complexes aux équipes Support N2 ou Ingénierie, contribuer à l’amélioration continue des processus et veiller au respect des SLA, KPI et objectifs de satisfaction client. Critères de succès & KPIs Gestion du volume de tickets : Accroître significativement la capacité de traitement quotidien afin de répondre efficacement à un environnement à forte activité et en constante évolution. Respect des engagements de service (SLA) : Assurer la prise en charge et la résolution des demandes clients dans les délais impartis, conformément aux niveaux de service définis selon les différents segments de clientèle. Satisfaction client et qualité de service : Garantir un haut niveau de satisfaction client (CSAT) grâce à des résolutions rapides, pertinentes et de qualité. Votre Profil Maîtrise des langues : Excellente maîtrise du français, à l’écrit comme à l’oral, indispensable pour accompagner et conseiller une clientèle basée en France. La connaissance de l’anglais constitue un avantage supplémentaire. Parcours professionnel : Expérience significative dans le support client B2B, l’assistance technique ou le service helpdesk. Une connaissance des secteurs de la gestion de flotte, de la mobilité ou de la télématique sera particulièrement appréciée. Orientation résultats : Forte sensibilité à la qualité de service et à l’atteinte des objectifs, avec une aisance dans le suivi des indicateurs de performance (KPIs) et des délais de traitement. Excellentes compétences relationnelles et goût prononcé pour les échanges téléphoniques avec les clients. Ce que nous offrons Un poste en CDI offrant des opportunités concrètes de développement professionnel et d’évolution de carrière. Un environnement de travail dynamique et collaboratif à Casablanca, au sein d’une équipe engagée et bienveillante. L’accès à des outils et technologies de référence du marché, tels qu’Intercom, Salesforce et des solutions intégrant l’intelligence artificielle. À propos de notre équipe et de notre culture Chez Shiftmove, nous sommes convaincus que les meilleures relations clients naissent d'une véritable collaboration interne. Notre équipe à Casablanca est particulièrement dynamique, passionnée et s'apprête à vivre une phase de croissance majeure ! La majorité de nos collaborateurs occupant des postes en contact direct avec les clients, nous privilégions un environnement de travail soudé et collaboratif. Ce poste est basé à 100 % dans nos bureaux de Casablanca, idéal pour les professionnels qui aiment travailler au coude-à-coude avec leurs pairs, partager leurs réussites et évoluer ensemble au quotidien. Avec plus de 40 nationalités, nous sommes unis par notre dévouement et la conviction partagée en notre mission : simplifier les opérations de mobilité pour les entreprises. Les parcours et perspectives différents sont ce qui rend notre travail meilleur. Ce qui nous importe est simple : des personnes qui prennent leurs responsabilités, concrétisent les projets et se soucient profondément de leur travail. Si vous n'êtes pas sûr de correspondre parfaitement, postulez quand même. Et si vous avez besoin d'ajustements durant le processus, dites-le nous, et nous ferons en sorte que cela fonctionne. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Accountant

On-site - المغرب - بولمان ١٧ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.Role OverviewWe are seeking a detail-oriented and proactive Accountant with strong expertise in Odoo ERP to manage day-to-day accounting operations, ensure accurate financial reporting, and support the Finance Director in maintaining robust financial controls. The ideal candidate will have experience in the digital/technology sector and a solid understanding of both Moroccan and international accounting standards.Key Responsibilities<ul><li>Manage full-cycle accounting operations including accounts payable, accounts receivable, and general ledger entries within Odoo ERP</li><li>Process and reconcile high-volume financial transactions related to ticketing revenue, commissions, and event organizer settlements</li><li>Prepare monthly, quarterly, and annual financial statements and management reports</li><li>Perform bank reconciliations and ensure accuracy of all financial records</li><li>Handle VAT calculations, tax filings, and ensure compliance with Moroccan tax regulations</li><li>Support revenue recognition processes in line with IFRS 15, particularly for commission-based and intermediary revenue models</li><li>Manage fixed assets register, depreciation schedules, and inventory accounting within Odoo</li><li>Assist in budget preparation, variance analysis, and cash flow forecasting</li><li>Ensure proper segregation of company funds and client funds held as intermediary</li><li>Customize and optimize Odoo accounting modules to improve workflows and reporting</li><li>Collaborate with the Finance Director on internal controls, audit preparation, and compliance requirements</li><li>Prepare and submit statutory reports to Moroccan regulatory authorities</li></ul></div></section><section>Desired Candidate Profile<ul><li>Bachelor's degree in Accounting, Finance, or related field</li><li>Minimum 3-5 years of professional accounting experience</li><li>Advanced proficiency in Odoo ERP (Accounting, Invoicing, and Reporting modules) this is essential</li><li>Strong knowledge of IFRS and Moroccan accounting standards (CGNC / PCM)</li><li>Hands-on experience with bank reconciliations, multi-currency transactions, and intercompany accounting</li><li>Proficiency in Excel (pivot tables, VLOOKUP, financial modeling)</li><li>Understanding of VAT, withholding tax, and Moroccan fiscal obligations</li><li>Excellent attention to detail and ability to meet tight deadlines</li></ul>Technical Skills<ul><li>Odoo Specific</li><li>Odoo Accounting module: Chart of accounts setup, journal entries, reconciliation</li><li>Odoo Invoicing: Automated invoicing, payment follow-ups, credit notes</li><li>Odoo Reporting: Financial reports, aged receivables/payables, custom dashboards</li><li>Odoo Integration: Experience connecting Odoo with payment gateways and banking systems</li><li>Odoo Customization: Ability to configure workflows, approval processes, and automated entries</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving abilities</li><li>Excellent communication skills in French , English And Arabic</li><li>Self-motivated with ability to work independently</li><li>Adaptable to fast-paced startup/scale-up culture</li><li>Team player with cross-functional collaboration skills</li></ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Insight Analyst

On-site - المغرب - بولمان ٨ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Opportunity: We are seeking a dynamic and experienced Insight Analyst to support the next phase of growth and innovation for Foundever s markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will use your data analytics skills to analyse customer and colleague data to develop insights. These will enable our clients and operational teams to better understand customer behaviour, campaign performance and make better, data-led decisions. You ll work closely with internal stakeholders and client teams to deliver one-off or ongoing insights and recommendations with the opportunity to work across a variety of industries.Key Responsibilities:Data Analysis<ul><li>Analyse data sources and dashboards, provide insight to client and operational teams</li><li>Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language.</li><li>Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI.</li></ul>Stakeholder Management<ul><li>Project manage our Insight managed services</li><li>Capture requirements for data analysis, develop / manipulate data sets and dashboards to address the problem statement</li><li>Deliver insight to explain our findings and propose next steps or suggestions for follow up analysis</li><li>Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite.</li><li>Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.</li></ul>Continuous Improvement<ul><li>Support our CI team with the development, sizing and business cases for solutions to client CX & operational performance challenges</li><li>Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis.</li></ul></div></section><section>Desired Candidate Profile2+ years experience working with contact centre data is essential, please do not apply if you do not have this as a minimum otherwise your application will be declined.Your profile & experience:<ul><li>2+ years of experience in a similar analytics or Insight role.</li><li>At least 1 year of experience working with contact centre data is essential.</li><li>Hands on expertise in programming languages such as SQL is preferred but not essential</li><li>Comfortable developing MS Powerpoint presentations and manipulating data in MS Excel</li><li>Basic to intermediate knowledge of Power BI data visualisation</li><li>Strong communication skills, both written and verbal, with an ability to influence stakeholders.</li><li>Excellent problem-solving skills and critical thinking ability.</li><li>Ability to work independently and manage multiple projects in a fast-paced environment.</li></ul>Applicants must meet the following requirements:<ul><li>A minimum of 2 years of experience at Foundever in a role involving data analysis, reporting, or similar analytical responsibilities.</li><li>Candidates without relevant experience in data analysis or a similar analytical role will not be considered for this position.</li><li>Good command of English, with excellent verbal and written communication skills.</li><li>No disciplinary sanctions and fewer than 6 absences during the last 6 months.</li></ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Flight Operations Agent L2

On-site - المغرب - بولمان ٢ يوليو ٢٠٢٦

الطيران والملاحة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Flight Operations Agent L2 is responsible for handling complex post-booking flight servicing requests that require technical expertise, operational judgment, and manual intervention. Acting as the escalation point for L1 Support, the L2 agent evaluates and executes booking modifications while ensuring compliance with airline policies, GDS procedures, and Nuit e s operational guidelines. This role requires a strong understanding of airline servicing, GDS workflows, and post-ticket processes. The successful candidate will be trusted to make informed decisions, assess operational risk, and determine when a case should be handled internally versus redirected to the airline.Key Responsibilities<ul><li>Flight Servicing & Case Resolution<ul><li>Manage escalated flight servicing requests received from L1 Support.</li><li>Execute manual booking modifications, including:<ul><li>Involuntary schedule changes</li><li>Name corrections</li><li>Booking adjustments and re-accommodations</li></ul></li></ul></li><li>GDS & Airline Systems Management<ul><li>Work daily within GDS and airline platforms to manage and update bookings.</li><li>Navigate complex booking scenarios across multiple suppliers and airline systems.</li><li>Maintain a strong understanding of airline servicing procedures and industry best practices.</li><li>Other post-booking servicing actions permitted by airline policies</li><li>Review booking history, airline rules, and system information to determine the appropriate resolution path.</li><li>Ensure all actions are executed accurately and documented correctly.</li></ul></li><li>Operational Decision Making<ul><li>Assess servicing requests and determine whether Nuit e should intervene or whether the traveler should be redirected to the airline.</li><li>Evaluate operational and commercial risk before executing booking changes.</li><li>Apply sound judgment when handling cases where multiple resolution paths may be available.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Communicate case outcomes clearly to Customer Support and other internal stakeholders.</li><li>Collaborate with Product, Engineering, and Operations teams to identify recurring issues and process improvements.</li><li>Provide feedback on operational challenges, tooling limitations, and opportunities for increased efficiency.</li></ul></li><li>Operational Excellence<ul><li>Maintain high levels of accuracy, quality, and consistency across all servicing activities.</li><li>Follow established workflows, policies, and service standards.</li><li>Contribute to the development of internal documentation, knowledge bases, and operational procedures.</li><li>Support the onboarding and development of future team members as the function scales.</li><li>Escalate exceptional situations when required while maintaining ownership of the case.</li></ul></li></ul></div></section><section>Desired Candidate Profile<ul><li>Experience in flight operations, airline servicing, ticketing, or post-booking support.</li><li>Hands-on experience working with at least one major GDS platform such as Sabre, Travelport, Amadeus, Galileo, or Worldspan.</li><li>Strong understanding of airline booking and servicing processes.</li><li>Experience managing booking modifications, schedule changes, and other complex flight-related cases.</li><li>Strong decision-making and problem-solving abilities.</li><li>Excellent written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Comfortable operating in a fast-paced startup environment with evolving processes and priorities.</li><li>Willingness to work shifts as operational requirements evolve.</li></ul>Nice to have<ul><li>Experience in online travel agencies (OTAs), travel management companies (TMCs), airlines, consolidators, or travel technology companies.</li><li>Experience working with customer support platforms such as Zendesk or similar case-management tools.</li><li>Familiarity with API-driven travel environments and modern travel technology platforms.</li><li>Experience supporting high-volume B2B or B2B2C travel operations.</li></ul>Key Competencies<ul><li>Technical expertise in flight servicing and airline operations</li><li>Strong operational judgment</li><li>Attention to detail and accuracy</li><li>Ownership and accountability</li><li>Self-sufficiency</li><li>Clear and professional communication</li><li>Adaptability and resilience</li><li>Ability to perform effectively under pressure</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Senior - Chargé(e) d''Onboarding Client

On-site - المغرب ٥ يونيو ٢٠٢٦

المبيعات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> À travers l'Europe, les flottes de véhicules sont soumises à une pression énorme. Les coûts du carburant augmentent, les exigences réglementaires se durcissent et le passage aux véhicules à faibles émissions s'accélère. Pourtant, environ 70 % des entreprises européennes gèrent encore leurs flottes manuellement, avec des tableurs et des outils déconnectés. Shiftmove existe pour simplifier tout cela . Nous sommes une entreprise SaaS B2B et la plateforme de gestion de flotte à la croissance la plus rapide en Europe, née de la fusion d'Avrios et de Vimcar. Nous servons des dizaines de milliers d'entreprises à travers l'Allemagne, la France, l'Espagne, la Suisse et la Pologne. Récemment, nous avons acquis Optimum et Ocean en France, renforçant ainsi notre présence sur l'un des plus grands marchés de flottes d'Europe. Notre plateforme connecte les données des véhicules en temps réel à un logiciel intelligent pour permettre aux entreprises de mieux acheter, de contrôler les coûts et de mener la transition vers une mobilité plus propre. Nous avons un objectif clair : un million de véhicules gérés sur notre plateforme d'ici 2027 . Nous en sommes déjà à 730 000. Le prochain chapitre concerne l'exécution, et c'est là que vous intervenez. Votre Rôle Vous êtes un(e) professionnel(le) expérimenté(e) de l’onboarding SaaS, motivé(e) par un environnement où vous pouvez conjuguer autonomie, excellence opérationnelle et impact business. En tant que Spécialiste Senior de l’Onboarding Client , vous serez un véritable point de référence pour nos clients professionnels en France, vous piloterez leurs projets de déploiement de bout en bout afin de garantir une mise en service fluide et une adoption rapide de nos solutions. Votre mission sera de vous assurer que chaque client perçoive rapidement la valeur de nos logiciels dès l’installation de ses équipements informatiques et télématiques. Rattaché(e) à un manager basé à Barcelone, vous bénéficierez d’une grande autonomie dans l’organisation de votre activité et aurez l’opportunité de contribuer activement à la structuration des processus, à la diffusion des meilleures pratiques et au développement de l’expertise de l’équipe locale. Vos missions Formations centrées sur la valeur : Réaliser des démonstrations approfondies de nos solutions en mettant l’accent sur les enjeux métier du client, les bénéfices attendus et les leviers permettant une adoption rapide et durable des produits. Leadership des processus d’onboarding : Travailler en étroite collaboration avec le Team Lead Onboarding afin de standardiser, optimiser et faire évoluer les processus d’onboarding à grande échelle, tout en contribuant à la conception et à l’amélioration continue des supports et parcours de formation. Jouer un rôle de référent auprès des membres plus juniors de l’équipe et partager votre expertise sur les méthodes et outils d’onboarding. Gestion multi-segments : PME & Digital : Animer des formations, des webinaires et concevoir des parcours d'accompagnement digitaux automatisés pour former efficacement nos clients. Comptes Stratégiques : Assurer des sessions d'onboarding sur-mesure et haut de gamme en mode 1:1 pour nos clients Critères de succès & KPIs Au cours des 30 premiers jours : Acquérir une parfaite maîtrise de nos processus internes, obtenir les certifications nécessaires sur nos produits et développer une compréhension approfondie de notre écosystème de solutions (Ocean, Optimum et Avrios), couvrant à la fois la gestion de flotte et la télématique. Entre 60 et 90 jours (autonomie complète) : Prendre en charge l’intégralité du parcours d’onboarding de vos clients de manière autonome, en assurant une exécution fluide, sans escalade interne, et en générant systématiquement des retours clients positifs. Indicateurs de performance clés : Accélérer le Time-to-First-Value (TTFV) , garantir le respect des engagements et délais de déploiement, et maintenir un niveau élevé de satisfaction client (CSAT) tout au long de la phase d’onboarding. Votre Profil Compétences linguistiques : Un excellent niveau de Français (courant à natif) est obligatoire, tant à l'oral qu'à l'écrit, car vous serez l'interlocuteur(rice) privilégié(e) de nos clients stratégiques en France. Expérience professionnelle : 3 à 5 ans d'expérience solide en Onboarding Client, Intégration de Logiciels (Implementation) ou Gestion de Comptes Techniques (TAM). Une expérience confirmée dans l'univers du SaaS B2B est indispensable. Séniorité & Autonomie : Vous êtes une personne autonome, rigoureuse et dotée d'une forte culture du résultat. Vous possédez un leadership naturel qui vous permet de guider, conseiller et faire monter en compétences le reste de l'équipe locale à Casablanca. Ce que nous vous offrons Un contrat à durée indéterminée au sein d’une entreprise technologique en forte croissance, avec un rôle à fort impact et une réelle visibilité sur les enjeux stratégiques de l’organisation. L’opportunité de participer à la construction et au développement d’une nouvelle équipe d’excellence à Casablanca, dans un environnement moderne, collaboratif et stimulant. Une exposition internationale grâce à des interactions régulières avec nos équipes et clients à travers l’Europe. Un environnement propice à l’apprentissage continu, à l’autonomie et au développement de votre carrière au sein d’un groupe européen ambitieux. À propos de notre équipe et de notre culture Chez Shiftmove, nous sommes convaincus que l’excellence de l’expérience client repose avant tout sur une forte collaboration entre les équipes. Notre bureau de Casablanca réunit des collaborateurs engagés, ambitieux et animés par une véritable culture du collectif, au moment même où nous entamons une phase de croissance particulièrement stimulante. Parce que la majorité de nos équipes interagissent quotidiennement avec nos clients, nous favorisons un environnement de travail dynamique, collaboratif et orienté vers le partage des connaissances. Ce poste est basé à 100 % dans nos bureaux de Casablanca et s’adresse à des professionnels qui apprécient le travail en équipe, aiment apprendre de leurs pairs, célébrer les succès collectifs et contribuer activement à la construction d’une organisation en pleine expansion. Avec plus de 40 nationalités, nous sommes unis par notre dévouement et la conviction partagée en notre mission : simplifier les opérations de mobilité pour les entreprises. Les parcours et perspectives différents sont ce qui rend notre travail meilleur. Ce qui nous importe est simple : des personnes qui prennent leurs responsabilités, concrétisent les projets et se soucient profondément de leur travail. Si vous n'êtes pas sûr de correspondre parfaitement, postulez quand même. Et si vous avez besoin d'ajustements durant le processus, dites-le nous, et nous ferons en sorte que cela fonctionne. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Project Manager

On-site - المغرب - بولمان ١٧ يوليو ٢٠٢٦

الهندسة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally. Role Overview: The Project Manager is accountable for planning, coordinating, and delivering cross-functional initiatives across product, engineering, operations, and external stakeholders. The role ensures projects are executed with strong governance, predictable timelines, controlled scope, and clear stakeholder visibility. Key Responsibilities: Own end-to-end project planning: scope, milestones, timeline, and deliverables Establish and maintain project governance cadences Coordinate cross-functional teams to deliver milestones on time and to agreed quality standards Track and manage dependencies across internal teams, vendors, and external partners Manage scope changes through structured change control, ensuring alignment on impacts to timeline, cost, and delivery capacity Facilitate delivery execution rhythms (working sessions, weekly check-ins, steering/leadership updates as needed) Maintain high-quality documentation: project plans, schedules, meeting minutes, stakeholder updates, and handover packs Ensure deliverables meet defined acceptance criteria and are operationally ready for go-live Produce concise project dashboards and executive summaries highlighting delivery confidence, risks, dependencies, and key decisions Use project management tools such as Smartsheet and/or Odoo Projects for planning, tracking, and reporting Demonstrate working knowledge of Jira to collaborate with product/engineering teams (read boards, interpret epics/stories, track progress and dependencies) Support intake reviews and ensure projects follow PMO governance standards before major commitments or releases Drive continuous improvement by identifying recurring delivery friction points and proposing pragmatic process enhancements Bachelor s degree in Business, Engineering, Information Systems, Computer Science, or a related field 4 7+ years of experience in project management within a technology, SaaS, platform, or implementation environment Proven track record delivering cross-functional projects involving engineering and product teams Hands-on experience using Smartsheet and/or Odoo Projects for project planning, tracking, and reporting Working knowledge of Jira (required) to interface with engineering teams and interpret delivery artifacts PMP Certification is required; additional related certifications are nice to have Strong communication skills and ability to influence without direct authority Nice to Have Experience in ticketing, events, travel, hospitality, or high-volume consumer platforms Experience delivering integrations (APIs, partners, third-party vendors) Exposure to multi-market launches, localization, or operating in international delivery teams English required; Arabic is a plus</div></section><section>Desired Candidate ProfileBachelor s degree in Business, Engineering, Information Systems, Computer Science, or a related field 4 7+ years of experience in project management within a technology, SaaS, platform, or implementation environment Proven track record delivering cross-functional projects involving engineering and product teams Hands-on experience using Smartsheet and/or Odoo Projects for project planning, tracking, and reporting Working knowledge of Jira (required) to interface with engineering teams and interpret delivery artifacts PMP Certification is required; additional related certifications are nice to have Strong communication skills and ability to influence without direct authority Nice to Have Experience in ticketing, events, travel, hospitality, or high-volume consumer platforms Experience delivering integrations (APIs, partners, third-party vendors) Exposure to multi-market launches, localization, or operating in international delivery teams English required; Arabic is a plus</section>

من ٠ إلى ٠ سنة بيت.كوم

Scrum Master Confirmé

On-site - المغرب ٣ يوليو ٢٠٢٦

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Publication date : Jul 01, 2026, 12:00AM Contract duration : Vidéo EVP Déclaration de mission de l'entrepriseJoin us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. À propos du rôleVos principales activités<ul><li>Faciliter et animer les cérémonies Scrum : Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective et ateliers d'affinage du backlog.</li><li>Accompagner l'équipe de développement dans l'adoption et l'application des principes Agile et du cadre Scrum afin de maximiser la valeur délivrée.</li><li>Identifier, analyser et contribuer à la résolution des obstacles susceptibles d'impacter la performance, la qualité ou les délais de réalisation.</li><li>Favoriser un environnement de travail collaboratif basé sur la confiance, la responsabilisation, la communication et la transparence.</li><li>Accompagner la montée en compétence des équipes sur la méthode Agile et les bonnes pratiques d'amélioration continue.</li><li>Suivre et analyser les indicateurs de performance de l'équipe (vélocité, capacité, qualité, respect des engagements..)et proposer des actions d'amélioration adaptées.</li><li>Veiller à la bonne utilisation des outils de gestion Agile (Jira, Azure DevOps, Confluence ou équivalents) et à la qualité des informations de suivi.</li><li>Collaborer étroitement avec le Product Owner pour assurer une gestion efficace du backlog produit, sa priorisation et sa bonne compréhension par l'équipe.</li><li>Produire et communiquer les reportings d'avancement, les indicateurs de performance et les alertes nécessaires auprès des parties prenantes et du management.</li></ul> À propos de vous Vous possédez une connaissance approfondie de Scrum, Kanban et autres cadres agiles, complétée par une expérience des méthodologies telles que Scrum , SAFe et LeSS. Fort(e) d'au moins 6 ans d'expérience, dont 3 à 4 ans en tant que Scrum Master, vous avez une solide expérience en coaching organisationnel et en transformation digitale ainsi que la gestion d'équipes au sein d'environnements DevOps ou de gestion de produits. Vos compétences professionnelles: <ul><li>Vous maîtrisez parfaitement Scrum, Kanban et divers cadres agiles.</li><li>Vous avez de l'expérience avec d'autres méthodologies agiles telles que Scrum , SAFe.</li><li>Vous maîtrisez les outils de gestion de projet agile comme Jira, Confluence et Azure DevOps.</li><li>Vous avez une expérience en environnement DevOps ou en gestion de produits.</li><li>Vous possédez d'excellentes compétences en coaching organisationnel et une expérience confirmée des initiatives de transformation digitale.</li></ul>Vos qualités relationnelles: <ul><li>Vous excellez dans la gestion des conflits et savez fédérer les équipes.</li><li>Vous êtes capable de former et d'accompagner efficacement les initiatives de changement.</li><li>Vos excellentes capacités d'écoute, votre diplomatie et votre leadership naturel vous distinguent.</li><li>Vous possédez d'excellentes aptitudes en matière d'animation, de communication et de mobilisation d'équipe.</li></ul> You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills. Informations supplémentaires• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Égalité des chances en matière d'emploiRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs. Récompenses.. At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </div>

وظائف اختبار البرمجيات في المغرب

Cloud Engineer

Lead Support N1/N2 SQLI Maroc

Resident Coordinator

Event Operations Manager

Lead Support SQLI

Support Client Logiciel (Niveau 1)

Accountant

Insight Analyst

Flight Operations Agent L2

Senior - Chargé(e) d''Onboarding Client

Project Manager

Scrum Master Confirmé

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف اختبار البرمجيات في المغرب

اشترك لتصلك وظائف وظائف اختبار البرمجيات في المغرب الجديدة دوريا علي بريدك