وظائف أخصائي عيون في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Lear For You</b> <br> </span><p>We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because <strong>we want to be more for you.</strong></p><br> <p>A path to a better career. A better future.</p><br> <p>Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.</p><br> <p>They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.</p><br> <p>Are you ready for a better career? A better future?</p><br><br><br><b>Responsibilities</b> <br><ul> <li><strong>Invoice Processing:</strong>&nbsp;Ensure timely and appropriate recording of all transactions in the ERP system.</li> <li><strong>Vendor Management:</strong>&nbsp; maintain relationships, resolve discrepancies, and address inquiries.</li> <li><strong>Reporting &amp; Reconciliation:</strong>&nbsp;Manage monthly close activities, prepare reports, reconcile accounts. Generate reports for management, budget forecasting, and financial statements.</li> <li><strong>Financial Controls &amp; Compliance:</strong>&nbsp;Ensure adherence to company policies (SOX), financial regulations, and internal controls, mitigating fraud risks.</li> <li><strong>Process Improvement:</strong>&nbsp;Identify and implement solutions to enhance efficiency and effectiveness within the AP functions.&nbsp;</li> </ul><br><br><b>Experience Requirements</b> <br><ul> <li>Bachelor’s degree in accounting, Finance, or Business</li> <li>Strong Communication &amp; Interpersonal Skills</li> <li>Strong knowledge of accounting principles, analytical and problem-solving skills, attention to detail</li> <li>Able to work and adapt in a changing environment</li> <li>Constructive thinker focused on improving day-to-day work.</li> <li>Demonstrated capability to quickly learn to work with systems and processes, being open and flexible to changes.</li> <li>Good english communcation level</li> </ul><br><br><b>Equal Opportunity Employer</b> <br> <p><span><em>Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.</em></span></p><br> <p><span><em>We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.</em></span></p><br> <p><em><span>Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.</span></em></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>As part of the development of its Group Finance activities, our client is looking for an International Senior R2R Accountant to support the accounting and financial management of several international subsidiaries.</p><br><br><p>Reporting to the Group Accounting Manager, you will be responsible for the quality, compliance, and reliability of the financial information produced for your area. You will be involved in the entire Record-to-Report cycle, including closing, reporting, tax obligations, and IFRS conversion work.</p><br><br><p>The scope will initially cover the Swiss subsidiary before a gradual extension to other European entities.</p><br><br><p><u><strong>Main tasks:</strong></u></p><br><br><p><strong>General Accounting &amp; Closings:</strong></p><br><br><ul><li>Ensure complete accounting for the subsidiaries assigned.</li><li>Record and control accounting operations in the Unit4 ERP.</li><li>Prepare and book closing entries.</li><li>Perform bank reconciliations and treasury account monitoring.</li><li>Control balance sheet and income statement accounts.</li><li>Ensure the quality and consistency of accounting data</li></ul><p><strong>Reporting &amp; Consolidation:</strong></p><br><br><ul><li>Participate in monthly and annual closings.</li><li>Produce trial balances, supporting documents, and closing files.</li><li>Analyze significant variances and fluctuations.</li><li>Prepare financial reports for the Group.</li><li>Participate in internal and external audits.</li></ul><p><strong>Taxation &amp; Compliance:</strong></p><br><br><ul><li>Prepare local tax returns.</li><li>Coordinate work with accounting and tax firms.</li><li>Monitor legal and regulatory obligations.</li><li>Assist with tax audits and administrative requests.</li></ul><p><strong>IFRS &amp; Accounting Bridge:</strong></p><br><br><ul><li>Prepare bridges between local standards and the Group's IFRS framework.</li><li>Perform IFRS adjustments necessary for consolidation.</li><li>Ensure the quality and traceability of data sent to Group teams.</li><li>Participate in intercompany reconciliation work.</li></ul><p><strong>Continuous Improvement:</strong></p><br><br><ul><li>Contribute to Unit4 ERP optimization projects.</li><li>Participate in harmonizing international accounting processes.</li><li>Strengthen internal control systems.</li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><ul><li>Bachelor's degree to Master's degree in Accounting, Finance, or Management.</li><li>5 to 8 years of experience in general accounting or R2R environment.</li><li>Experience in an international or multi-subsidiary environment.</li><li>Good command of IFRS standards (IFRS 15, IFRS 16, IAS 37).</li><li>Excellent command of Excel.</li><li>Knowledge of Unit4 ERP appreciated.</li><li>Fluent French and professional English are essential.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute un Business Analyst Senior – Stratégie, Go-to-Market &amp; Operating Model</span></b><br></p><br><p><span>Dans le cadre d'un programme stratégique de déploiement au sein de plusieurs filiales en Afrique, nous recherchons un </span><b><span>Business Analyst Senior</span></b><span> disposant d'une solide expérience en </span><b><span>stratégie, transformation bancaire, marketing stratégique et Go-to-Market</span></b><span>.</span><br></p><br><b><span>Vos principales missions :</span></b><br><br><span>Réaliser des analyses de marché, benchmarks concurrentiels et veilles réglementaires.</span><br><br><span>Identifier les segments clients prioritaires, leurs besoins, comportements et cas d'usage.</span><br><br><span>Contribuer Ã&nbsp; la définition de la proposition de valeur, de l'offre, du pricing et de la stratégie Go-to-Market.</span><br><br><span>Formaliser les parcours clients, les processus opérationnels et le Target Operating Model.</span><br><br><span>Documenter les prérequis métiers, réglementaires et opérationnels nécessaires au lancement.</span><br><br><span>Participer Ã&nbsp; l'élaboration du Business Plan et aux analyses d'aide Ã&nbsp; la décision.</span><br><br><span>Produire les livrables métier et contribuer au kit de déploiement multi-filiales.</span><br><br><span>Accompagner les arbitrages stratégiques et la préparation des filiales au lancement.</span><br><br><b><span>Profil recherché :</span></b><br><br><span>Bac+5 (Ãcole d'Ingénieur, Ãcole de Commerce ou Université).</span><br><br><span>Plus de 8 ans d'expérience en stratégie, conseil, transformation bancaire ou paiements.</span><br><br><span>Excellente connaissance de l'environnement bancaire, du marketing stratégique et des logiques Go-to-Market.</span><br><br><span>Bonne maîtrise de l'écosystème Fintech, Paiements Digitaux et Banque Digitale.</span><br><br><span>Expérience des analyses de marché, Business Plans, modèles opérationnels et plans de lancement.</span><br><br><span>Bonne connaissance du contexte africain (UEMOA, CEMAC et Afrique du Nord).</span><br><br><span>Excellentes capacités d'analyse, de synthèse, de communication et de rédaction.</span><br><br><span>Expérience en gestion de projet Agile.</span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC recrute un Architecte Cyber Sécurité Senior</span></b><br></p><br><p><span>Dans le cadre d'une mission stratégique pour le compte de l'un de nos clients du secteur bancaire, </span><b><span>GEC – Global Experts Consulting</span></b><span> recherche un </span><b><span>Architecte Cyber Sécurité Senior</span></b><span> pour accompagner la sécurisation des architectures du Système d'Information et contribuer aux grands projets de transformation digitale.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Concevoir et faire évoluer les architectures de sécurité des applications, infrastructures et environnements Cloud.</span><br></p><br><p><span>Accompagner les projets stratégiques (Cloud, APIs, DevSecOps, Infrastructure as Code, refonte SI…) en intégrant les principes de </span><b><span>Security by Design</span></b><span>.</span><br></p><br><p><span>Réaliser des analyses de risques (EBIOS RM, ISO 27005) et définir les mesures de sécurité adaptées.</span><br></p><br><p><span>Décliner les politiques et standards de cybersécurité en procédures opérationnelles.</span><br></p><br><p><span>Collaborer avec les équipes Architecture, Cloud, Data, Infrastructure et Métiers afin de garantir des solutions sécurisées dès leur conception.</span><br></p><br><p><span>Valider les choix technologiques, assurer la conformité des architectures et produire la documentation de sécurité.</span><br></p><br><p><span>Effectuer une veille permanente sur les normes, réglementations et menaces en cybersécurité.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Bac+5 en informatique ou école d'ingénieur.</span><br></p><br><p><span>Minimum </span><b><span>10 ans d'expérience</span></b><span> en cybersécurité, idéalement dans le secteur bancaire ou au sein de grandes organisations.</span><br></p><br><p><span>Solide maîtrise des architectures applicatives, Cloud, API, microservices et infrastructures.</span><br></p><br><p><span>Expertise sur IAM, PKI, chiffrement, SIEM, DevSecOps, Docker, Kubernetes et CI/CD.</span><br></p><br><p><span>Excellente connaissance des référentiels </span><b><span>ISO 27001, NIST, OWASP, DNSSI</span></b><span>, ainsi que des méthodes d'analyse de risques.</span><br></p><br><p><span>Des certifications telles que </span><b><span>CISSP, CISM, CEH, CCSP, ISO 27001 Lead Implementer/Auditor ou TOGAF</span></b><span> constituent un véritable atout.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Orange Business</strong> stands out for its <strong>strongly collaborative culture</strong>, placing people, trust and collective engagement at the heart of its operations. The company promotes close and supportive management, fostering autonomy, accountability and continuous skills development within a caring work environment. This collaborative foundation is reinforced by a <strong>significant innovation component</strong>, encouraging creativity, initiative and agility across teams. Structured processes support operational efficiency, while performance objectives are integrated in a balanced and sustainable way. </p><br><br> <br> Job : <p>You will join the Consulting &amp; Audit team of Orange Cyberdefense in Morocco as an Experienced Consultant to support our clients in securing their IT systems, particularly with large accounts (private, public) in the Maghreb and West Africa.</p><br><br><p>As such, your main missions consist of:</p><br><br><ul><li>Conducting risk analyses (EBIOS, MEHARI, etc.)</li><li>Implementing and reviewing ISMS ISO 27001,</li><li>Developing Security Policies, operational security procedures, standards, etc.</li><li>Assisting with compliance (law 09.08, DNSSI, ISO27001-2, GDPR, etc.),</li><li>Implementing &amp; raising awareness of the DevSecOps approach</li><li>Reviewing Cloud security measures</li><li>Defining cyber defense strategies / IT Security Master Plan</li><li>Reviewing architecture security</li><li>Designing and auditing IT continuity and backup (ISO 22301)</li><li>Raising security awareness</li><li>Presenting results at various hierarchical levels</li><li>Providing advice and recommendations tailored to the security problems encountered by clients.</li><li>Maintaining and testing audit methodologies</li></ul> <br> Required profile : <p>You have a Master's degree (Bac+5) from an Engineering school and have 2 to 5 years of experience in cybersecurity.</p><br><br><p>You have strong knowledge in our areas of activity. You are a team player, you show initiative and autonomy, you have good interpersonal skills and a sense of responsibility. You express yourself both orally and in writing in French and English.</p><br><br><p>Obtaining an information security certification is a plus.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Consultant / SAP CRM Developer (Sales &amp; Service Cloud), ideally with good knowledge of CPQ &amp;/or BTP &amp;/or CPI, motivated and experienced to join our team. The ideal candidate will be responsible for designing and implementing CRM solutions (Sales and Service Cloud) integrated with SAP CPQ (Configure, Price, Quote) and SAP Commerce Cloud. If you have this experience, you could also work on innovative integrations based on SAP Business Technology Platform (BTP) and SAP Cloud Platform Integration (CPI). You will work in close collaboration with cross-functional teams to meet client needs while ensuring high-quality standards.</p><p><strong>Responsibilities:</strong></p><p><strong>Development and Customization:</strong></p><ul><li>Design and develop custom solutions in SAP Cloud Application Studio.</li><li>Write scripts and extensions using ABSL.</li><li>Configure and design user interfaces with the UI Designer.</li></ul><p><strong>Integration Management:</strong></p><ul><li>Implement and manage integrations between SAP C4C and other systems via OData and SOAP APIs.</li><li>Develop and test web services to ensure reliable and secure data exchange.</li><li>Identify and resolve issues related to integration flows.</li></ul><p><strong>Documentation and Support:</strong></p><ul><li>Write detailed technical documentation for all developed solutions.</li><li>Provide training or technical support to users and internal teams.<p></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Skills:</strong></p><ul><li>Expertise in SAP Cloud Application Studio and development with ABSL.</li><li>Proficiency in UI Designer for screen customization.</li><li>Strong API integration skills, particularly with OData and SOAP.</li><li>Good understanding of data management concepts and XML/JSON structures.</li><li>Good communication skills for collaboration with technical and functional stakeholders.</li></ul><p><strong>Qualifications and Experience:</strong></p><ul><li>Master's degree (Bac+5) in Computer Science, Engineering, or a related field.</li><li>Minimum 3-5 years of experience in SAP C4C technical development.</li><li>An SAP C4C certification is an asset.</li></ul><p><strong>Additional Assets:</strong></p><ul><li>Knowledge of other SAP solutions (S/4HANA, BTP).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Petra Brands: Petra Brands is a dynamic and innovative consumer products company that manages a diverse portfolio of brands, including House of Party, Fomin Soap, Roofus, Everymood, and Luna Naturals.<br> We specialize in creating unique and memorable consumer packaged goods (CPG) in the party, craft, beauty, personal care, and lifestyle sectors.<br> Our mission is to deliver products that spark creativity, celebration, and connection — crafting experiences that evoke emotion, memories, and a sense of place through captivating brand identities and thoughtful packaging.<br> The Role: We're looking for someone who lives and breathes AI.<br> You'll help us use AI tools to automate workflows, speed up operations, and make our businesses run smarter.<br> This isn't a research role, it's about getting things done.<br> You'll work across our group of agency and retail businesses to find opportunities where AI can save time, reduce manual work, and improve results.<br> If you're the person who's already using Claude, Manus AI, ChatGPT, and automation tools daily, and you're excited to help a business do the same, this role is for you.<br> What You'll Do: Look at how we currently do things and find ways AI can make it faster or better Build and set up AI-powered workflows for operations, sales, data processing, and content creation Connect AI tools to our existing systems (CRMs, spreadsheets, databases, etc.<br>) Write and refine prompts that get consistent, high-quality results from AI models Work with different teams to understand their pain points and build solutions Stay on top of new AI tools and bring fresh ideas to the table What We're Looking For: Hands-on experience with AI tools like Claude, Manus AI, or ChatGPT Comfortable with automation platforms like Zapier, Make, or n8n Basic scripting skills (Python or JavaScript) Strong problem-solver who can break down messy processes Good communicator — can explain tech stuff to non-tech people Nice To Have: Experience with RPA tools (UiPath, Automation Anywhere) Familiarity with APIs and databases Background in agency or retail environments Experience measuring ROI on automation projects What We Offer: A chance to work with the exciting and rapidly growing global company.<br> Career growth and professional development support.<br> Competitive compensation with performance-based bonuses.<br> A collaborative and supportive workplace culture that celebrates creativity.<br></span> </div>

<p><font dir="auto" ><font dir="auto" >Job Description: As part of our team expansion, we are seeking a Senior DevOps Consultant to support our clients in modernizing their infrastructures and industrializing their development and deployment processes. You will primarily work on Private Cloud, On-Premise, and Hybrid environments, with the goal of improving the reliability, security, automation, and performance of the platforms.</font></font></p><p><font dir="auto" ><font dir="auto" ><b><br></b></font></font></p><p><font dir="auto" ><font dir="auto" ><b>Your responsibilities:</b></font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supporting teams in adopting and improving DevOps and GitOps practices.</font></font></li><li><font dir="auto" ><font dir="auto" >Design, deploy and maintain robust and secure CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps).</font></font></li><li><font dir="auto" ><font dir="auto" >Automate deployment, configuration and operation processes using Ansible, Terraform, ArgoCD or Flux.</font></font></li><li><font dir="auto" ><font dir="auto" >Design and administer infrastructures via the Infrastructure as Code (IaC) approach.</font></font></li><li><font dir="auto" ><font dir="auto" >Deploy, administer and optimize containerization and orchestration platforms (Docker, Kubernetes, Helm).</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in the design, deployment and operation of Private Cloud, On-Premise and Hybrid environments.</font></font></li><li><font dir="auto" ><font dir="auto" >Implement supervision, monitoring and observability solutions (Prometheus, Grafana).</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in securing infrastructures (secrets management, IAM, HashiCorp Vault, Azure Key Vault, OPA).</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze and resolve complex incidents, monitor corrective actions and contribute to continuous improvement.</font></font></li><li><font dir="auto" ><font dir="auto" >Supporting technical teams in disseminating DevOps best practices and automation approaches.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Master's degree (or equivalent) in Computer Science. Minimum 5 years of experience on DevOps projects. Solid experience with Private Cloud, On-Premise, or Hybrid environments. Strong command of Linux (Red Hat, Ubuntu) and Windows Server systems. Excellent command of Docker, Kubernetes, Helm, and Docker Compose. Proficiency with CI/CD tools: Jenkins, GitLab CI, Azure DevOps. Significant experience with Terraform, Ansible, and GitOps practices (ArgoCD, Flux). Good scripting skills (Python, Bash, PowerShell, or Go). Knowledge of SQL and NoSQL databases. Experience with monitoring solutions (Prometheus, Grafana) and platform security. Experience with a public cloud (AWS, Azure, or GCP) is an asset, but expertise in Private Cloud and On-Premise infrastructures is essential. The following certifications will be appreciated: Kubernetes (CKA), Docker, Azure DevOps Engineer, AWS Solutions Architect. Any certification related to DevOps practices or infrastructure automation.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><b>HEOMI&nbsp;</b>is characterized by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. The company also integrates a more moderate <strong>innovation component</strong>, encouraging initiative and adaptability. Finally, a less dominant <strong>organizational dimension</strong> provides a structuring framework to support efficiency. </p><br><br> <br> Job : <p>As part of the development of our Programmatic division, we are recruiting a programmatic media buying expert in Casablanca.</p><br><br><p><u><strong>Your tasks:</strong></u><br>• Design, activate, and optimize programmatic display, native, and video campaigns via DSP (DV360, The Trade Desk, Xandr, or equivalent) in the French market<br>• Manage performance at CPL/CPA: bids, budget pacing, frequency, inventory arbitration, continuous optimization towards profitability KPIs (CPL, CVR, ROAS, margin)<br>• Build and refine audience strategies: 1st/3rd party segments, contextual targeting, lookalikes, retargeting, use of post-cookie signals<br>• Manage deals: open auction, PMP, preferred deals, and direct deals with SSPs and premium publishers<br>• Ensure media quality: brand safety, viewability, anti-fraud measures (IAS, DoubleVerify, MOAT, or equivalent), whitelists/blacklists<br>• Handle tracking and measurement: tagging plans, server conversions, attribution, reporting geared towards acquisition management<br>• Collaborate with creative and data teams (Lyon + Casablanca) on formats, landing pages, and A/B tests<br> </p><br><br> <br> <br> Required profile : <br><ul><li>3 years minimum of operational experience in programmatic trading (trading desk, media agency, publisher, or advertiser)</li><li>Advanced mastery of at least one major DSP: DV360, The Trade Desk, Xandr, Amazon DSP, or StackAdapt</li><li>Solid understanding of the programmatic ecosystem: RTB, header bidding, SSPs, ad exchanges, deal IDs, media quality measurement</li><li>Strong data culture: comfortable with bidding logic, attribution models, GA4, Excel/Sheets</li><li>Experience in lead generation or in the finance/insurance sector is a real plus</li><li>Fluent French required (target market: France); professional English appreciated (platform interfaces and support)</li><li>Autonomy, rigor, results-driven</li></ul><p><u><strong>What we offer:</strong></u></p><br><br><p><br>• Attractive and evolving compensation: competitive fixed salary + performance-based bonus<br>• Real and significant budgets from the start, direct management on DSP - no micro-account management<br>• A well-equipped environment: AI stack, proprietary dashboards, structured optimization processes<br>• A dual culture of Lyon/Casablanca with rapid development prospects (possible lead of the programmatic pole)<br>• Continuous training on market evolutions: cookieless, curation, CTV, retail media<br> </p><br><br><p><u><strong>To apply</strong></u>: send CV + 2-3 examples of programmatic campaigns managed (platforms, budgets, KPIs before/after)</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>Expert in our EDI systems (EDIFrance/WebEDI, EDIConnect), the EDI Project Manager ensures the operational and technical interface between the Supply Chain business needs of the client and the EDI solutions.</p><br><br><p><u>1. EDI Project Management &amp; Partner Management</u></p><br><br><p>● EDI Project Management: End-to-end management (technical migrations, integration of new flows, connection openings).</p><br><br><p>● Generix Partner Management: Facilitating follow-up meetings, defining requirements for evolutions, monitoring service quality and adherence to commitments (SLA).</p><br><br><p>● Multi-stakeholder Coordination: Central interface between the partner, Business Units / Departments, Carrefour IT teams, and the internal IT department.</p><br><br><p><u>2. Design, Implementation &amp; Testing</u></p><br><br><p>● Scoping &amp; Specifications: Analysis of functional needs and writing of technical specifications (flow mapping).</p><br><br><p>● Development &amp; Configuration: Configuration and implementation of new EDI messages.</p><br><br><p>● Validation &amp; Testing: Coordination of unit tests (TU) and non-regression tests, then validation of flow compliance with business teams.</p><br><br><p>● Go-live: Management of deployments and change support.</p><br><br><p><u>3. Operational Maintenance &amp; Support</u></p><br><br><p>● Monitoring &amp; Evolution: Daily monitoring of flow generation and integration; corrective and evolutionary maintenance of the existing EDI catalog.</p><br><br><p>● Level 3 Operational Support: Handling complex incidents and resolving high-impact issues.</p><br><br> <br> Required profile : <p>- Master's degree (engineering school or university) in IT, or equivalent experience.<br>- Over 7 years of experience in EDI flow management.<br>- Experience in the retail / mass distribution sector would be an advantage.</p><br><br><p><u><strong>Required Skills: </strong></u></p><br><br><p><strong>Must Have</strong></p><br><br><p>● Expertise in EDI and mass distribution supply chain processes: Supply Chain, invoice dematerialization, banking flows)</p><br><br><p>● Proficiency in EDIFACT exchange standards and SAP integration (IDocs)</p><br><br><p>● Experience with tools used by Generix: TradeXpress, GCN, AS2, X400, Infinity</p><br><br><p><strong>Nice to Have</strong></p><br><br><p>● Experience with file exchange/transfer: CFT, Connect Direct, SFTP storage:</p><br><br><p>Message queues: Kafka (Apache), QSeries synchronous: API</p><br><br><p>● Monitoring: Syslog, DOCUMENTTRACKER</p><br><br><p>● Watchfulness: Mastery of the latest industry standards and developments in the EDI field.</p><br><br><p>● Languages: Professional English essential (international context)</p><br><br><p>Coordination: Ability to foster collaboration among multidisciplinary, internal, and external teams</p><br><br><p>● Proactive, good listening and communication skills: Clarity in technical explanations to business teams and strong synthesis abilities</p><br><br><p>● Ability to support the development of the EDI department's business</p><br><br><p>● Responsiveness &amp; Autonomy: High responsiveness to critical incidents (Level 3 Support) and ability to manage tasks independently</p><br><br><p>● Analytical and rigorous mindset</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join Our Team as a Local Support Specialist at RateHawk!<br> Are you passionate about travel and tech?<br> Do you speak English and Italian fluently?<br> If so, we’d love to have you join our fast-growing international travel-tech company!<br> At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.<br> What We Offer: Remote Work: Work from the comfort of your home!<br> Salary: base payment + monthly bonus.<br> Dynamic Team: Be part of a young and energetic group of specialists.<br> Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.<br> Learning &amp; Development: We support your growth through seminars, trainings, and conferences.<br> Perks: Take advantage of corporate discounts on hotels and other services.<br> The Process: Application: we will review your CV once you apply!<br> Meeting with HR: A friendly chat with our HR team.<br> One minute Internet Speed Test: Just to make sure you’re all set for remote work.<br> Meeting with Hiring Manager: Another friendly chat.<br> Interview results and offer!<br> If this sounds like the perfect fit for you, we’d love to hear from you!<br> Apply now and let’s create amazing travel experiences together!<br> Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.<br>notion.site/recruitment-privacy-notice What You'll Do: Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.<br> Be Transparent &amp; Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.<br> Handle Tickets &amp; Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.<br> Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.<br> Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.<br> Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.<br> Record Details: Accurately document all work and partner interactions in our CRM system.<br> What We're Looking For: Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently.<br> Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!<br> Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!<br> Proactive Mindset: You don’t just solve problems – you prevent them.<br> You anticipate partner needs and take initiative.<br> Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.<br> Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.<br> Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<p><strong>IT Security &amp; Access Management</strong></p><ul><li>Implement and improve security protocols related to:laptop access, shared drives and file systems, user accounts and password management.</li><li>Recommend and implement IT security best practices.</li><li>Manage user permissions and access rights based on employee roles and responsibilities.</li><li>Conduct periodic audits of user access and permissions.</li></ul><p><strong>Shared Drive Structure &amp; Organization</strong></p><ul><li>Analyze the current shared drive and folder structure.</li><li>Recommend a logical, secure, and scalable folder architecture.</li><li>Organize drives and permissions according to the approved structure.</li><li>Standardize document organization and access management practices.</li></ul><p><strong>Data Systems Management</strong></p><ul><li>Support and maintain internal data management systems and collaborative platforms.</li><li>Assist in improving internal IT processes and workflows.</li><li>Provide user support related to systems access and usage.</li><li>Investigate technical issues, data breaches, or software failures and outlining actionable solutions.</li><li>Recommend and implement solutions to harmonize systems and processes</li><li>Collaborate with internal teams and external vendors as needed.</li><li>Help staff transition to new systems and teaching best practices for data security and productivity.</li></ul><p><strong>IT Onboarding &amp; Offboarding Support</strong></p><ul><li>IT onboarding for new employees, including: account creation; access provisioning; setup of systems and equipment.</li><li>Manage access removal and account deactivation for departing employees.</li><li>Maintain up-to-date access lists and IT inventory records.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Implement and improve security protocols related to:laptop access, shared drives and file systems, user accounts and password management.</li><li>Recommend and implement IT security best practices.</li><li>Manage user permissions and access rights based on employee roles and responsibilities.</li><li>Conduct periodic audits of user access and permissions.</li><li>Analyze the current shared drive and folder structure.</li><li>Recommend a logical, secure, and scalable folder architecture.</li><li>Organize drives and permissions according to the approved structure.</li><li>Standardize document organization and access management practices.</li><li>Support and maintain internal data management systems and collaborative platforms.</li><li>Assist in improving internal IT processes and workflows.</li><li>Provide user support related to systems access and usage.</li><li>Investigate technical issues, data breaches, or software failures and outlining actionable solutions.</li><li>Recommend and implement solutions to harmonize systems and processes</li><li>Collaborate with internal teams and external vendors as needed.</li><li>Help staff transition to new systems and teaching best practices for data security and productivity.</li><li>IT onboarding for new employees, including: account creation; access provisioning; setup of systems and equipment.</li><li>Manage access removal and account deactivation for departing employees.</li><li>Maintain up-to-date access lists and IT inventory records.</li></ul>

<p><font dir="auto" ><font dir="auto" >Do you want to design high-impact change strategies and support companies in their profound transformations? Join our Business Transformation &amp; Change Management projects within the Human Resources &amp; Transformation Business Unit, specializing in the transformation of HR departments, working with clients in a variety of sectors (banking, energy, transportation, public sector, retail, etc.). As a consultant, you will work with key accounts on high-impact strategic and operational projects, whether digital, organizational, cultural, or business-related, such as: Business Transformation Strategic Plan: defining new operational models, analyzing disruptions, and developing strategic plans. Reorganizations: conducting organizational diagnostics, designing new structures, and addressing social challenges. Operational Performance: deploying optimization and efficiency strategies, and reducing costs. Post-Merger Integration: Prepare and manage merger, carve-out, or dismantling projects, from risk/opportunity identification to deployment (organization, leadership, culture). Governance: Implement governance models that optimize decision-making processes. Change Management Audit: Conduct maturity and impact assessments of change. Strategic Plan: Develop support strategies tailored to the client's context. Communication: Design and lead communication and engagement initiatives. Coaching &amp; Training: Support managers in their transformation approach (coaching, workshops, co-development) and leaders in sponsoring transformation programs. Monitoring: Manage, measure, and sustain results over time. You will also be involved in the firm's internal activities, focusing on various topics: Developing or strengthening our offerings / analyzing innovations and current challenges. Developing new opportunities through responses to calls for tenders and commercial proposals. The team's publication policy (writing articles, presenting sector-specific analyses, studies, white papers, etc.).</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >A graduate of a top engineering or business school, you ideally have 3-5 years of successful experience in consulting or organizational transformation. You have a strong interest in data and AI challenges, the ability to quickly develop expertise in these areas, and are enthusiastic about helping our clients seize opportunities. Are you curious and enjoy teamwork? Are you known for your analytical skills? Do you want to join a dynamic and motivating professional environment? Do you share our values ​​of excellence, entrepreneurship, innovation, sharing, kindness, and work-life balance? Are you fluent in French and English in a professional context? Then join us!</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The expert shall, within the relevant timeframe, provide to the ECA SRO-NA with a) The preparation of an initial report (R1) stating a good understanding of the task by the expert and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work report and the chronogram of the activities. b) The country situation analysis report (R2) on the results of the assessment of the existing framework, available data and information on institutional, legal, financial aspects related to remittances and its contribution to sustainable development in Egypt. The report will include (i) identified gaps and challenges of building an effective regulatory, investment, and institutional framework in addition to a relevant information system to better optimize the contribution of diasporas into development and (ii) a review of Egypt`s investment environment to attract remittances. This will help to identify challenges and opportunities for investment by Diaspora. c) A proposed effective regulatory and institutional framework based on the country’s context and international experiences including suggested strategic tools/instruments and policy reforms that are tailored to the needs of Diaspora to channel remittances to investments in Egypt. A report with all detailed information (R3) will be submitted by the expert. d) A detailed roadmap (actions/ reforms/policies with timeframe...) to establish the identified framework and a clear action plan to better leverage diasporas’ investments and contribution to the development of Egypt. A document with all detailed information will be submitted by the expert (R4). The expert will design a final workshop (R4) to present the adequate framework with the detailed action plan.<br> Work Location<br>EGYPT<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background and rationale for support Diasporas contribute significantly to the sustainable development of both destination and origin countries, making diverse economic, social, and cultural contributions. They bring home significant remittances and skills from destination countries, providing significant benefits to home countries and as useful source of technological transfer, and innovative ideas for national development. Migrants also acquire financial resources for sole and joint investment to improve lives, make financial returns, or both. Despite their increasing importance, diaspora policies still receive less consideration than immigration policies. Remittances are a vital tool for development and have significant implications for economic growth through the increase of consumption, investment, and social spending (education, health, social security…). Remittances inflows have increased significantly in recent years and have become the main financial external inflow in African countries, surpassing other inflows that traditionally play an important role in these countries, such as official development assistance (ODA) and foreign direct investment (FDI). In 2025, formal remittances to Africa reached historic levels surpassing US$100 billion, driven by policy reforms and strong diaspora engagement with Egypt ranking 1st and receiving the most important share of remittances ($41.5 billion). However, the positive contribution of international migrants, remittances in particular, is overlooked. And while countries have made some progress on capitalizing on migrants' contribution to development, in African countries these efforts continue to be a missed opportunity. Understanding migrants' positive contribution to their receiving countries and designing policies and tools that protect and empower them is key for maximizing the socioeconomic benefits of migration. Knowing the importance of remittances to economic development and to facilitate evidence-based policies and their implementation, the governments, the private sector, and the NGOs need clear tools, framework and policies that help to better optimize the contribution of Diasporas in the development of their countries of origin. In this context, ECA is implementing a programme on "Strengthening the migration-development nexus in Africa » from 2024 to 2027. The programme supports six African Member States with important diaspora, significant remittance inflows and proactive efforts from the government to leverage diaspora contribution for development and channel remittances to productive investments. The program’s objective is to strengthen the capacities of selected countries to integrate diaspora’ contribution into national development strategies/plans/programmes as alternative source to finance development and to channel remittances to productive investment by developing the practical/adequate institutional, regulatory and financial framework. Scope and tasks of work Under the direct supervision of the Chief of the Subregional Initiatives Section and the Economic Affairs Officer and the overall supervision of the Director of the North Africa Regional Office, the expert will provide technical support and advisory services to the Ministry of Finance and stakeholders in Egypt to develop the adequate framework to better leverage the diasporas’ contribution to development in Egypt. The expert will: - Prepare an inception report demonstrating a good understanding of the task and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work plan, the annotated plan of the report and the chronogram of the activities. - Assess the existing framework, available data and information on institutional, regulatory, financial aspects related to remittances and its contribution to sustainable development in Egypt. This assessment will help to identify gaps and challenges to build/develop an effective framework to better optimize the contribution of diasporas into development. In addition, a review of Egypt`s investment environment to attract remittances and diaspora savings will be done. This will help to identify challenges and opportunities for investment by Diaspora. Prepare a country situation analysis report based on the results of the assessment. - Develop and propose an effective regulatory and institutional framework based on the country’s context and international experiences with policy reforms and strategic tools/instruments, that are tailored to the needs of Diaspora to channel remittances to investments in Egypt. - Elaborate a detailed roadmap to establish the identified framework, strategic tools/instruments and propose a clear action plan to better leverage diasporas’ investments and contribution to development (actions/ reforms/policies with timeframe, Monitoring &amp; Evaluation matrix and coordination structure). - Take part in national, regional and subregional discussions and workshops related to the programme, and act as a resource person in the work on diasporas’ economic contribution in Egypt. - Develop and implement two (2) workshops: (1) at mid-term to discuss the preliminary results and (2) the final workshop to present the suggested effective framework including policy reforms and the roadmap. The expert is expected to ensure the involvement of relevant stakeholders (Government Ministries, Departments and Agencies, Development Partners; private sector, civil society...), in collaboration with the established National Technical working group in Egypt. Anticipated Deliverables and Implementation schedule 2 days after signing the contract - The ECA and the Ministry of Finance in Egypt organize a meeting with the expert. 2 weeks after signing the contract - The expert submits to ECA and Ministry of Finance an inception report (R1) detailing the conceptualization of the assignment that strongly demonstrates a clear understanding and interpretation of the objectives and tasks; and detailing among others the work to be undertaken, the conceptual framework, the methodology, the work plan, the annotated plan of the report and the chronogram of the activities. 1.5 months after signing the contract - The expert presents to the ECA, The Ministry of Finance and the National Technical Working Group the assessment of the existing framework, available data and information on institutional, legal, financial aspects related to remittances and its contribution to sustainable development in Egypt. This exercise will include identified gaps and analyze the challenges of building an effective regulatory, investment, and institutional framework in addition to a relevant information system to better optimize the contribution of Egyptian diasporas and channel remittances to investments. After including comments, the expert submits the draft (R2) of the country situation analysis report on the results of the assessment on the existing framework, available data and information on institutional, legal, financial aspects related to remittances in Egypt. 3 months after signing the contract - The expert submits the first draft (R3) of the proposed effective/adequate regulatory and institutional framework based on the country’s context and international experiences. The report includes also suggested policy reforms and strategic tools/instruments, that are tailored to the needs of Egyptian Diaspora to channel remittances to productive investments The expert will contribute to the mid-term progress workshop and presents the first draft for comments. 4 months after signing the contract - The expert submits the final report (R3) of the proposed framework (with policy reforms needed and strategic tools/instruments) after taking into consideration the comments received. 5 months after signing the contract - The expert submits the first draft of a detailed roadmap to establish the identified framework, strategic tool/instruments and propose a clear action plan to better leverage diasporas’ investments and contribution to the development of Egypt (R4) 6 months after signing the contract - The expert submits the final draft of the detailed roadmap with a clear action plan (actions/ reforms/policies with timeframe...) to better leverage diasporas’ investments and contribution to the development of Egypt considering receive comments and recommendations (R4) and develops and implements a national workshop to present the adequate framework and the detailed action plan.<br> Qualifications/special skills<br>Advanced university degree (Masters' degree) in economics, international economics, Finances (Statistics, Development Economics, etc.) or any related field is required. A PhD would be an advantage A minimum of seven years of experience in economic research and analysis is required Experience in analytical policy research in economies, or macroeconomic analysis in Africa/ North Africa is desirable<br> Languages<br>English and French are the working languages of the UN Secretariat. For this consultancy, Fluency in English and Arabic are required<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>1. Verification of Allocated XF Claims</strong></p><br><br><ul><li>Review XF claims assigned daily in <strong>CONFIRMED</strong> status.</li><li>Compare the report data with information available in the claim damage card in <strong>OBT Stella</strong> and verify correctness.</li></ul><p><strong>2. Preparation of Pre-Invoices</strong></p><br><br><ul><li>Complete the <strong>PRE-INVOICE</strong> template using information from the Debit/Credit report.</li></ul><p><strong>3. Communication with Dealers and Repairers</strong></p><br><br><ul><li>Send <strong>PRE-INVOICE</strong> documents to dealers/repairers.</li><li>Provide instructions regarding invoice issuance &amp; required actions in <strong>OBT Stella</strong>.</li></ul><p><strong>4. Invoice Validation</strong></p><br><br><ul><li>Monitor automatic notifications when claim status changes to <strong>PRE-INVOICE</strong>.</li><li>Download invoices submitted by dealers/repairers.</li><li>Verify invoice accuracy.</li><li>Save approved invoices in the designated location and update the tracking file with invoice numbers.</li><li>Request from dealers/repairers to make corrections if any discrepancies are found.</li></ul><p><strong>6. Monthly Reporting</strong></p><br><br><ul><li>Prepare monthly closure reports for each market.</li><li>Ensure reports are completed by the 10th day of the following month.</li><li>Verify the completeness and accuracy of reported data.</li></ul><p><strong>7. Settlement Support for Markets</strong></p><br><br><ul><li>Prepare and send monthly closure reports.</li><li>Submit approved invoices to the respective markets for settlement.</li><li>Prepare and send settlement-related communications.</li><li>Support markets on a rotational basis.</li></ul><p><strong>8. Hypercare Support Activities</strong></p><br><br><ul><li>Raise Hypercare tickets for damage ID requiring status updates from <strong>PRE-INVOICE</strong> to <strong>CLOSED</strong>.</li></ul><p><strong>9. Cooperation with Markets and Finance Teams</strong></p><br><br><ul><li>Contact markets to confirm invoice submission for accounting.</li><li>Monitor charge reprocessing activities for responsible Logistics Providers (LPs).</li><li>Follow up on missing documentation and resolve discrepancies.</li></ul> <br> Required profile : <p><u><strong>Master's degree (Bac + 5) in Industrial Engineering and Logistics</strong></u></p><br><br><p><strong><u>0 to 1 year of experience</u></strong></p><br><br><p><strong>Required Skills &amp; Competencies</strong></p><br><br><ul><li>Strong attention to detail and accuracy when reviewing financial data and documentation.</li><li>Analytical skills with the ability to compare and validate data from multiple sources.</li><li>Good working knowledge of Microsoft Excel for reporting and data analysis.</li><li>Ability to work with web-based business systems, preferably <strong>OBT Stella</strong> or similar platforms.</li><li>Experience in preparing and validating financial documents such as pre-invoices and invoices.</li><li>Good command of English, both written and spoken.</li><li>Professional email communication skills.</li><li>Strong organizational and time-management skills.</li><li>Ability to follow established procedures and work instructions.</li><li>Ability to work independently and manage assigned tasks effectively.</li><li>Reliability and ability to meet deadlines, particularly for recurring monthly activities.</li><li>Strong collaboration and stakeholder management skills.</li><li>Problem-solving ability and capability to identify and resolve documentation discrepancies.</li></ul><p><strong>Preferred Qualifications</strong></p><br><br><ul><li>Previous experience in administration, finance, accounting, logistics, or claims management.</li><li>Basic understanding of transport damage claims and compensation processes.</li><li>Familiarity with invoicing and financial documentation workflows is a nice-to-have.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via emails and calls; Assist customers with product-related inquiries; Support customers throughout the purchase process; Stay up to date with product changes and updates; Troubleshoot technical issues over the phone; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists; What you need to succeed in this role: Excellent English (C1 for both written and spoken is a must ); 1+ year experience in customer support; Strong verbal communication skills; Previous experience with a wide product range; Comfortable using technical terminology and guiding customers through troubleshooting steps; Pre-sales experience; Attention to details ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Flexible schedule; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code:1SC</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>