وظائف مدير الخدمات اللوجستية في المغرب

<p>In line with Safran Purchasing's strategy, the Purchasing Manager Operational Support and IT leads the Operational Support Department. They define the strategy, ensure the performance and transformation of Purchasing support activities, develop the service portfolio by integrating new activities, and improve economic performance through process optimization and digitalization. They are also responsible for the process of providing Safran Maroc's IT resources in coordination with the IT department.</p><p><strong>Main Missions</strong></p><p>1. Department Strategy and Governance:</p><ul><li>Defines the orientations, priorities, and objectives of the department in line with Safran Purchasing's strategy.</li><li>Leads governance, ensures the achievement of quality, cost, deadline, and compliance objectives, and reports on performance and risks.</li></ul><p>2. Development and Integration of New Activities:</p><ul><li>Defines the development strategy for the activity portfolio and identifies services to be pooled or transferred.</li><li>Evaluates integration conditions and supervises transition, startup, and stabilization phases.</li></ul><p>3. Economic Performance and Process Optimization:</p><ul><li>Drives economic performance improvement through process simplification, standardization, and optimization.</li><li>Monitors costs, productivity gains, and improvement plans.</li></ul><p>4. Management of Purchasing Operational Support Activities:</p><ul><li>Supervises transactional, administrative, and purchasing application support activities.</li><li>Ensures compliance with procedures, service commitments, and regulatory requirements, and validates non-production purchase orders within delegation limits.</li></ul><p>5. Digital Transformation:</p><ul><li>Defines and manages the department's digital roadmap.</li><li>Oversees the deployment of automation, RPA, data, and reporting solutions.</li></ul><p>6. Relations with Safran Purchasing and Client Companies:</p><ul><li>Acts as the interface with Safran Purchasing, international hubs, client companies, and internal clients.</li><li>Facilitates performance reviews, manages service commitments, and improvement plans.</li></ul><p>7. Safran Maroc Information System:</p><ul><li>Manages the IT resource provision process in coordination with the IT department.</li><li>Oversees IT support and ensures the availability, service continuity, and security of IT resources.</li></ul><p>8. Management, Skills, and Capitalization:</p><ul><li>Manages activity managers, develops skills, and participates in recruitment.</li><li>Ensures knowledge capitalization and business continuity.</li></ul><p>9. Budget, Risks, and Internal Control:</p><ul><li>Participates in budget preparation and manages expenses within their perimeter.</li><li>Manages operational and compliance risks, and ensures the application of internal control and audit follow-up.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Higher education BAC+5 in purchasing, supply chain, management, engineering, information systems, or equivalent field, with at least 10 years of experience in management and transformation functions.</p><p>Proven experience in directing a department, a shared services center, or an international perimeter, with management of activity managers and leadership of complex organizations.</p><p>Mastery of Purchasing and P2P processes, shared services models, operational governance, internal control, and risk management.</p><p>Ability to define a strategy, build and defend business cases, arbitrate resources, and drive economic performance, productivity, and cost reduction.</p><p>Good understanding of IT issues, particularly regarding user support, infrastructure, authorizations, service continuity, and IT security.</p><p>Demonstrated experience in digital transformation, process optimization, automation, data, and the management of cross-functional or international programs.</p><p>Assertive leadership, strong negotiation, influence, and change management skills, with professional proficiency in French and English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p><br>As part of the development of its activities, our client, operating in the industrial and mobility sector, is recruiting <strong>a Logistics Engineer</strong> specialized in Supply Chain and Market Development.</p><br><br><p>The position consists of contributing to the development of the logistics and transport ecosystem in Morocco, particularly around electric mobility solutions for industrial vehicles.</p><br><br><p><strong><u>Main Missions:</u></strong></p><br><br><p><strong>Commercial Development and Market Watch</strong></p><br><br><ul><li>Develop and maintain a network of local partners: logistics companies, transport operators, and fleet managers.</li><li>Identify new potential clients and development opportunities related to the electrification of vehicle fleets.</li><li>Monitor the Moroccan logistics and transport market and provide market analyses.</li><li>Identify the needs of local stakeholders and contribute to the development of adapted solutions.</li></ul><p><strong>Technical and Operational Support</strong></p><br><br><ul><li>Participate in the design and evaluation of electrification solutions, including charging infrastructure and battery swapping systems.</li><li>Conduct Total Cost of Ownership (TCO) analyses and operating cost comparisons.</li><li>Study Moroccan regulations, vehicle homologation requirements, technical standards, and compliance obligations applicable to industrial vehicles.</li><li>Support sales teams in preparing technical presentations and solutions tailored to clients.</li><li>Participate in the implementation of pilot projects related to new transport solutions.</li></ul><p><strong>Partnerships and Coordination</strong></p><br><br><ul><li>Develop and manage relationships with local suppliers, distributors, and after-sales service partners.</li><li>Coordinate with internal teams and external partners to ensure the smooth progress of projects.</li><li>Undertake professional travel within Morocco as needed.</li></ul> <br> <br> Required profile : <p><strong><u>Profile Sought:</u></strong></p><br><br><ul><li>Degree from Bac+3 to Bac+5 in Logistics Engineering, Transport, Mechanical Engineering, Supply Chain, or equivalent qualification.</li><li>Minimum 5 years of experience in logistics, transport, industrial vehicles, or Supply Chain.</li><li>Good knowledge of the Moroccan logistics and road transport market.</li><li>Knowledge of industrial vehicle regulations, import procedures, homologation, and compliance in Morocco.</li><li>Understanding of electric vehicles or new mobility technologies.</li><li>Strong analytical skills and experience in conducting TCO studies and operational cost analyses.</li><li>Fluent English required.</li><li>French and/or Arabic desired.</li><li>Availability for professional travel in Morocco</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><br><br><br><br><br><br><br><br>Are you ready to take your skills to the next level and become our next Sales Support? <br>IFF is a global leader in flavors, fragrances, food ingredients and health &amp; biosciences, we deliver sustainable innovations that elevate everyday products.<br>Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.<br>We are seeking a talented Sales Support to play a key role in supporting our commercial activities and ensuring an outstanding customer experience. You will work closely with customers, Account Managers, Supply Chain, and cross-functional teams to deliver efficient, accurate, and timely support. This is exciting opportunity is based in Had Souhalem, Morocco!<p><b>Where You’ll Make a Difference</b></p><br><ul><li>Excellent organizational and project coordination skills</li><li>Strong ability to manage multiple priorities and work effectively under pressure</li><li>A proactive, customer-centric mindset with exceptional attention to detail</li><li>Experience working with cross-functional and multicultural teams</li><li>Strong relationship-building and stakeholder management skills</li><li>Customer-facing experience, preferably in a B2B environment</li><li>Positive attitude with a solution-oriented approach</li><li>Ability to resolve issues constructively and collaboratively</li><li>High energy level and a "can-do" mindset</li><li>Knowledge of West African markets</li><li>Experience supporting commercial teams serving international customers</li><li>Exposure to the ingredients, flavors, fragrances, FMCG, or related industries is an advantage</li></ul><p><b>What Makes You the Right Fit </b></p><br><ul><li>3–5 years of experience in commercial support, customer service, sales support, logistics, or supply chain in an international environment</li><li>Bachelor's degree from a reputable university</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)</li><li>Experience with SAP and/or Salesforce (SFDC) preferred</li><li>Strong systems aptitude and ability to learn new tools quickly</li><li>Fluent in Arabic and English</li><li>French proficiency (minimum B-level writing and reading)</li></ul><p><b>How Would You Stand Out? </b></p><br><ul><li>Excellent written and verbal communication skills</li><li>High level of accuracy and organizational agility</li><li>Ability to work independently and take ownership</li><li>Team-oriented mindset</li><li>Integrity, accountability, and professionalism</li><li>Personal &amp; Interpersonal Skills</li><li>Strong adaptability in a fast-paced environment</li></ul><p><b>Why Choose Us?</b></p><br><ul><li>Professional onboarding process</li><li>Flexibility, agility in approach to project execution</li><li>Ability to work with multiple disciplines in a dynamic, global environment</li><li>Training opportunities</li><li>Learning and development programs from day one</li></ul><p>We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</p><br><p>Visit <span><span><span><span><span><span><span><span><span>IFF.com/careers/workplace-diversity-and-inclusion</span></span></span></span></span></span></span></span></span> to learn more</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Customer Service Representative - English Speaker<br><br><b>Job Description:</b><p><b>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. </b>We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers.</p><br><br><br><p>We are currently looking for a <b>Customer Service Representative (English Speaker)</b> to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.</p><br><br><p>This position follows a hybrid work model from our office based in <b>Casablanca</b>.</p><br><br><br><p><b>Your main responsibilities will include:</b></p><br><br><ul><li><p>Managing the <b>Order-to-Invoice</b> process,</p><br><br></li><li><p>Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),</p><br><br></li><li><p>Order management and backlog monitoring,</p><br><br></li><li><p>Handling and responding to customer requests and backlog changes,</p><br><br></li><li><p>Coordinating with internal departments such as Sales and Logistics,</p><br><br></li><li><p>Ensuring <b>On-Time Delivery</b> in line with customer and company targets,</p><br><br></li><li><p>Driving customer satisfaction and process efficiency.</p><br><br></li></ul><br><p><b>What we are looking for:</b></p><br><br><ul><li><p>Proficiency in English</p><br><br></li><li><p>Solid knowledge of <b>Microsoft Office</b>, especially <b>Excel</b> (intermediate to advanced),</p><br><br></li><li><p>Previous experience in <b>Customer Service</b>,</p><br><br></li><li><p>Excellent communication and coordination skills,</p><br><br></li><li><p>A customer-focused mindset,</p><br><br></li><li><p>Strong team player.</p><br><br></li></ul><br><p><b>What we offer:</b></p><br><br><p>We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.</p><br><br><p><b>Please submit your CV in English.</b></p><br><br><br><p><span>#LI-YB1</span></p><br><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Customer Service Representative<br><br><b>Job Description:</b><p><b>As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. </b>We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers.</p><br><br><p><br>We are currently looking for a <b>Customer Service Representative (English Speaker)</b> to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.</p><br><br><p>This position follows a hybrid work model from our office based in <b>Casablanca</b>.</p><br><br><br><p><b>Your main responsibilities will include:</b></p><br><br><ul><li><p>Managing the <b>Order-to-Invoice</b> process,</p><br><br></li><li><p>Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),</p><br><br></li><li><p>Order management and backlog monitoring,</p><br><br></li><li><p>Handling and responding to customer requests and backlog changes,</p><br><br></li><li><p>Coordinating with internal departments such as Sales and Logistics,</p><br><br></li><li><p>Ensuring <b>On-Time Delivery</b> in line with customer and company targets,</p><br><br></li><li><p>Driving customer satisfaction and process efficiency.</p><br><br></li></ul><br><p><b>What we are looking for:</b></p><br><br><ul><li><p>Proficiency in English</p><br><br></li><li><p>Solid knowledge of <b>Microsoft Office</b>, especially <b>Excel</b> (intermediate to advanced),</p><br><br></li><li><p>Previous experience in <b>Customer Service</b>,</p><br><br></li><li><p>Excellent communication and coordination skills,</p><br><br></li><li><p>A customer-focused mindset,</p><br><br></li><li><p>Strong team player.</p><br><br></li></ul><br><p><b>What we offer:</b></p><br><br><p>We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.</p><br><br><p><b>Please submit your CV in English.</b></p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br> <p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br> <p>At CEVA Logistics, we&nbsp;Rise in&nbsp;Motion. &nbsp;Your career is always on the move,&nbsp;growing&nbsp;as fast and as far as your ambition takes you. Join a global team of&nbsp;nearly 200&nbsp;nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.&nbsp;It’s&nbsp;a journey on which you rise.&nbsp;</p><br><p>Commis en douane</p><br><p>Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).</p><br> <p>Please note: &nbsp;Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>Your missions</p><br><br><p>As a technical and operational leader, you will be responsible for:<br>o&nbsp;Management of 3 technical rooms (Rabat, Casablanca, Paris)<br>o&nbsp;Supervise and support a team of system administrators across multiple sites (Rabat, Casablanca, Paris), ensuring their skill development and task distribution.<br>o&nbsp;Lead the operation and administration of virtualised infrastructure: VM lifecycle management, security patch application, maintenance in operational condition, project support for middleware deployment.<br>o&nbsp;Manage and optimize storage solutions (DELL Compellent, EMC VNX): resource allocation, incident tracking, continuous performance improvement.<br>o&nbsp;Be the backup reference: ensure the availability and security of data on all equipment.<br>o&nbsp;Ensure the management and security of infrastructure services: Active Directory, DHCP, DNS, NPS, WAB Bastion, supervision, SMTP relay, Proxy, Reverse Proxy, PKI, etc.<br>o&nbsp;Lead patch management (servers and workstations) via WSUS and SCCM, ensuring the compliance and security of the fleet.<br>o&nbsp;Manage incidents and technical problems: indicator tracking, reporting, root cause analysis, and implementation of corrective actions.<br>o&nbsp;Be a key player in change management and technical documentation (inventories, repositories, decommissioning procedures).<br>o&nbsp;Collaborate closely with the CISO and security experts for vulnerability management, conducting control plans (reviews, penetration tests), and applying security policies.<br>o&nbsp;Actively participate in the support of business and internal projects as a technical project manager.<br>o&nbsp;Ensure the operational management of network infrastructures:<br>o Manage network equipment (switching, routing, LB, etc.)<br>o Analyze and process network &amp; security incident requests reported or identified via tools<br>o Process run requests (opening flows, routing, VLAN propagation, VPN deployment, etc.)<br>o Manage evolutions (related to client/project requests or internal needs).<br>o Installation, evolution, and configuration of network &amp; security equipment<br>o Collaboration with the network team to ensure the availability, security, and performance of services<br> </p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable&nbsp;prices . We are part of IKEA Al-Homaizi Limited, operating in&nbsp;three countries - Kuwait, Jordan, and MOROCCO.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion &amp;&nbsp;Diversity,&nbsp;All with&nbsp;Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p><strong>Purpose of the Job</strong></p><br><p>At IKEA, we are dedicated to delivering exceptional customer experiences. As a Account Manager, your role is crucial in building and developing relationships with our clients throughout their project journey. Your primary focus will be on ensuring customer satisfaction, fostering loyalty, and facilitating business growth.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>Develop and execute an integrated customer engagement strategy to identify potential customers, understand their needs, and establish initial contact to build rapport and credibility.</p><br></li><li><p>Conduct constructive negotiations with customers to reach mutually beneficial agreements, clearly articulating terms, pricing, and contract details while addressing concerns and objections.</p><br></li><li><p>Serve as the primary liaison between customers and internal teams (designers, supply/services coordinators), ensuring clear communication and seamless coordination throughout project delivery.</p><br></li><li><p>Schedule regular follow-ups and check-ins with existing and potential customers through multiple channels (in-person meetings, phone calls, emails, social media) to provide tailored ongoing support.</p><br></li><li><p>Develop compelling sales presentations that highlight product and service value propositions, tailoring messaging to resonate with target audiences.</p><br></li><li><p>Implement quality control measures to ensure products and services meet customer expectations and maintain high standards throughout the delivery process.</p><br></li></ul><br>Qualifications<br><p><strong>Knowledge</strong></p><br><ul><li>Understanding of local market dynamics, competitor analysis, and business customer goals to develop strategic initiatives that drive sales growth.</li><li>Thorough knowledge of IKEA's product offerings, B2B range, services, and pricing to advise key clients on suitable solutions.</li><li>Strong negotiation abilities to secure favourable terms and agreements with key clients.</li></ul><p><strong>Motivation</strong></p><br><ul><li>Passion for creating exceptional customer experiences and achieving sales targets whilst fostering lasting relationships.</li><li>Resilience and adaptability to embrace changing customer needs and market trends with a positive attitude.</li><li>Alignment with IKEA's values of respect, integrity, and inclusivity.</li></ul><p><strong>Capabilities</strong></p><br><ul><li>Excellent communication, negotiation, and relationship management abilities with a customer-centric approach.</li><li>Strong problem-solving and adaptability skills with attentive listening and empathetic understanding.</li><li>Ability to manage multiple priorities efficiently whilst maintaining high service standards.</li><li>Ability to manage and develop&nbsp;accounts across multiple segments, including Construction &amp; Residential, Hospitality, and Services &amp; Workplace, adapting the commercial approach to different customer needs and business contexts.</li></ul><p><strong>Experience &amp; Education</strong></p><br><ul><li>Bachelor's degree in Business, Marketing, or related field.</li><li>3–5 years of sales experience, preferably in B2B.</li><li>Prior experience in key account management is a plus&nbsp;</li><li>Strong industry knowledge and cross-functional collaboration skills.&nbsp;</li><li>Bilingual proficiency in Arabic and English, promoting inclusivity and accessibility.</li><li>Experience in Key Account Management, B2B sales, business development or a related commercial role, preferably within one or more of the following segments: Construction &amp; Residential, Hospitality, Services &amp; Workplace.</li></ul><br>Additional Information<br><p>A few more details for you:</p><br><p>This is a full-time position based in IKEA Zenata . Some travel may be required.</p><br><p>Please send your CV in English and tell us why you would be a good fit for this role.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><u><strong>Job Purpose:</strong></u></p><br><br><p>To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.</p><br><br><p><u><strong>Key Result responsibilities:</strong></u></p><br><br><ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> <br> Required profile : <p><u><strong>Qualifications:</strong></u></p><br><br><ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English, French &amp; Arabic Languages;</li><li>No hearing or articulatory problems.</li></ul><p><u><strong>Work experience:</strong></u></p><br><br><ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Auto Nejma Maroc S.A.</strong> operates within a corporate culture driven by <strong>innovation</strong>, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of <strong>collaboration</strong>, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid <strong>organizational</strong> culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on <strong>performance</strong> and results. This balance creates a stimulating, structured and collaborative work environment. </p><br><br> <br> Job : <p>Reporting to the Purchasing and Logistics Department, you will manage the logistics operations related to vehicles, from their importation to their availability at the branches.&nbsp;</p><br><br><p><strong>Your main responsibilities will be to:</strong></p><br><br><ul><li>Supervise transit, customs clearance, and transport operations;</li><li>Ensure the management and optimization of vehicle stocks;</li><li>Manage logistics providers and ensure compliance with costs, deadlines, and quality standards;</li><li>Monitor performance indicators and implement necessary improvement actions;</li><li>Ensure the application of procedures and the reliability of operations;</li><li>Manage and support the logistics team;</li><li>Ensure coordination with various internal departments.</li></ul> <br> Required profile : <ul><li>Master's degree (Bac+5) in logistics, transport, supply chain, or equivalent qualification;</li><li>At least 5 years of experience in a similar role;</li><li>Good command of transit, customs clearance, transport, and stock management;</li><li>Proven experience in team management;</li><li>Good professional level of English;</li><li>Experience in the automotive sector is desirable.</li></ul><p>You are known for your leadership, rigor, responsiveness, organizational skills, and ability to manage priorities in a demanding environment.</p><br><br> <br><br> </div>

<p>The Access Strategy Manager for Morocco operates within the country, reporting directly to the Patient Access Head MTA. This position does not have any direct reports. The primary purpose of the role is to support the Market Access department in its operations, focusing on unlocking access both "beyond the pill" and overcoming traditional reimbursement challenges. Additionally, the role ensures the integration of healthcare system strengthening into broader access strategies.</p><p><strong>About the Role</strong></p><p><strong>Market Access Leadership</strong></p><p>The Access Strategy Manager leads all Market Access initiatives within Morocco. Core responsibilities include conducting pricing analyses, overseeing Health Economics &amp; Outcomes Research (HEOR), and managing access contracts. The role requires acting as the primary liaison with health authorities and key decision-makers to secure optimal market access for new product launches and maintain access for the existing portfolio.</p><p><strong>Value Proposition Development</strong></p><p>A crucial component of the role involves designing and delivering robust pharmacoeconomic dossiers that highlight both the clinical and economic value of products. This supports successful market access and reimbursement discussions.</p><p><strong>Launch Excellence</strong></p><p>The Access Strategy Manager ensures timely and successful product launches by collaborating closely with global and cluster teams. This includes strategic planning and execution of market access strategies, aligning these with medical, regulatory, and marketing teams to optimize launch outcomes.</p><p><strong>Market Intelligence</strong></p><p>The role is responsible for monitoring and analyzing market trends, regulatory changes, and competitive dynamics. This intelligence is essential for adapting market access strategies and maintaining a competitive edge.</p><p><strong>Patient Access Programs</strong></p><p>As the owner of Patient Access Programs (POP), the manager is responsible for the design, planning, and execution of these programs, ensuring adequate resources and time are allocated for all activities. Regular interaction with the POP Champion and the Pharmacovigilance Responsible (PVR) is essential to discuss POP and ESP performance, maintain compliance, and follow up on non-compliance cases. The manager collaborates on appropriate actions and risk mitigation, including addressing deviations and corrective and preventive actions (CAPAs). Compliance with all local laws and regulations is mandatory. The manager supports internal and external audits and inspections as needed and ensures proper handover of activities in the event of leaving the role or during planned absences, coordinating closely with the POP Champion. The role also involves implementing Patient Assistance Programs (PAP) and Early Access Programs (EAP), providing patients with necessary access to treatments.</p><p><strong>Pricing &amp; Reimbursement</strong></p><p>The Access Strategy Manager defines and implements pricing and reimbursement strategies with the aim of maximizing product value and competitiveness. The manager leads negotiations for pricing and reimbursement agreements with payers and relevant authorities, prepares comprehensive pricing business cases, and anticipates factors that may impact tariff reviews or reimbursement decisions. Additionally, the manager is responsible for creating pricing forecasts for financial exercises, ensuring accuracy in planning and accounts.</p><p><strong>Tendering &amp; Contracting</strong></p><p>The manager serves as the backup for the tender and Key Account Management (KAM) manager, supporting tendering and contracting activities as required.</p><p><strong>Strategic Projects &amp; Partnerships</strong></p><p>The Access Strategy Manager leads strategic initiatives, manages partnerships with identified institutions, and ensures impactful execution of joint projects. The role drives cross-functional collaboration and guarantees timely delivery of project milestones, while also monitoring key performance indicators (KPIs) and reporting progress to organizational leadership.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree required in Pharmacy, Health Economics, Public Health, or a related field.</li><li>Open to both early career and experienced profiles; prior experience in Market Access, Pricing, or Health Policy is an advantage but not mandatory.</li><li>Strong interest in healthcare systems, market access, and health economics, with willingness to learn and develop expertise in these areas.</li><li>Knowledge or exposure to Morocco s (or regional) healthcare landscape, regulatory environment, and payer dynamics is a plus.</li><li>Dynamic, innovative, and proactive mindset, with the ability to work in complex and evolving environments.</li><li>Strong communication, analytical, and problem solving skills, with the ability to engage stakeholders and contribute to strategic thinking.</li><li>Fluency in both French and English is mandatory.</li></ul>

<p>The Access Strategy Manager for Morocco operates within the country, reporting directly to the Patient Access Head MTA. This position does not have any direct reports. The primary purpose of the role is to support the Market Access department in its operations, focusing on unlocking access both "beyond the pill" and overcoming traditional reimbursement challenges. Additionally, the role ensures the integration of healthcare system strengthening into broader access strategies.</p><p><strong>About the Role</strong></p><p><strong>Market Access Leadership</strong></p><p>The Access Strategy Manager leads all Market Access initiatives within Morocco. Core responsibilities include conducting pricing analyses, overseeing Health Economics &amp; Outcomes Research (HEOR), and managing access contracts. The role requires acting as the primary liaison with health authorities and key decision-makers to secure optimal market access for new product launches and maintain access for the existing portfolio.</p><p><strong>Value Proposition Development</strong></p><p>A crucial component of the role involves designing and delivering robust pharmacoeconomic dossiers that highlight both the clinical and economic value of products. This supports successful market access and reimbursement discussions.</p><p><strong>Launch Excellence</strong></p><p>The Access Strategy Manager ensures timely and successful product launches by collaborating closely with global and cluster teams. This includes strategic planning and execution of market access strategies, aligning these with medical, regulatory, and marketing teams to optimize launch outcomes.</p><p><strong>Market Intelligence</strong></p><p>The role is responsible for monitoring and analyzing market trends, regulatory changes, and competitive dynamics. This intelligence is essential for adapting market access strategies and maintaining a competitive edge.</p><p><strong>Patient Access Programs</strong></p><p>As the owner of Patient Access Programs (POP), the manager is responsible for the design, planning, and execution of these programs, ensuring adequate resources and time are allocated for all activities. Regular interaction with the POP Champion and the Pharmacovigilance Responsible (PVR) is essential to discuss POP and ESP performance, maintain compliance, and follow up on non-compliance cases. The manager collaborates on appropriate actions and risk mitigation, including addressing deviations and corrective and preventive actions (CAPAs). Compliance with all local laws and regulations is mandatory. The manager supports internal and external audits and inspections as needed and ensures proper handover of activities in the event of leaving the role or during planned absences, coordinating closely with the POP Champion. The role also involves implementing Patient Assistance Programs (PAP) and Early Access Programs (EAP), providing patients with necessary access to treatments.</p><p><strong>Pricing &amp; Reimbursement</strong></p><p>The Access Strategy Manager defines and implements pricing and reimbursement strategies with the aim of maximizing product value and competitiveness. The manager leads negotiations for pricing and reimbursement agreements with payers and relevant authorities, prepares comprehensive pricing business cases, and anticipates factors that may impact tariff reviews or reimbursement decisions. Additionally, the manager is responsible for creating pricing forecasts for financial exercises, ensuring accuracy in planning and accounts.</p><p><strong>Tendering &amp; Contracting</strong></p><p>The manager serves as the backup for the tender and Key Account Management (KAM) manager, supporting tendering and contracting activities as required.</p><p><strong>Strategic Projects &amp; Partnerships</strong></p><p>The Access Strategy Manager leads strategic initiatives, manages partnerships with identified institutions, and ensures impactful execution of joint projects. The role drives cross-functional collaboration and guarantees timely delivery of project milestones, while also monitoring key performance indicators (KPIs) and reporting progress to organizational leadership.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree required in Pharmacy, Health Economics, Public Health, or a related field.</li><li>Open to both early career and experienced profiles; prior experience in Market Access, Pricing, or Health Policy is an advantage but not mandatory.</li><li>Strong interest in healthcare systems, market access, and health economics, with willingness to learn and develop expertise in these areas.</li><li>Knowledge or exposure to Morocco s (or regional) healthcare landscape, regulatory environment, and payer dynamics is a plus.</li><li>Dynamic, innovative, and proactive mindset, with the ability to work in complex and evolving environments.</li><li>Strong communication, analytical, and problem solving skills, with the ability to engage stakeholders and contribute to strategic thinking.</li><li>Fluency in both French and English is mandatory.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>Experienced Qualitative Research Manager, if you want to focus on serving Orange's business clients' experience, within a human-sized team, come and lend us a hand.</p><br><br><p>•You are the key contact for the project teams of the Digital Direction DEF, the Marketing Business Units, and the business departments. They are our clients. You carry the voice of the customer.<br>•You manage your study from start to finish independently, from the initial brief to the delivery of your work.<br>•You define with the project team and your CTC contact, if necessary, the most suitable methodology based on the issue to be studied (individual or group interviews, UX tests of interface or user journeys…)<br>•You manage the different stages of your study within the planned schedule (6 to 8 weeks depending on the type of study)<br>•You define the target customers to be interviewed and work with the CTC recruitment team, who can help you reach customers.<br>•You conduct customer tests or interviews, analyze the results, and present your findings and recommendations for improvement to your client and their extended team.<br>•Through your analyses and recommendations, you help our clients improve our products and services.<br>&nbsp;</p><br><br> <br><br> </div>

<p>To help train and develop reservations staff and cross-training any necessary operations staff members. To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue. To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc. To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests. To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business. The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list. Ensure that all reservation confirmations are communicated to stakeholders daily. To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests. To handle guest complaints keeping senior management well-informed of any problems and action taken. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals</p><p><strong>Desired Candidate Profile</strong></p><p>University degree or equivalent experience required Minimum of 2 years' experience working in similar role within the luxury hospitality industry. Excellent time management skills Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p> RECRUITMENT - LOGISTICS PROFILES M/F |<strong> CHELLALATE</strong></p><br><br><p>As part of strengthening its logistics team, our client is recruiting several profiles for its warehouse located in Chellalate.</p><br><br><p> Positions available:</p><br><br><p><strong> WAREHOUSE OPERATIVE</strong></p><br><br><p><strong>Main tasks:</strong></p><br><br><ul><li>Receiving, checking, and storing goods</li><li>Organizing and supervising storage</li><li>Supervising and coordinating operators/handlers</li><li>Preparing orders and checking shipments</li><li>Monitoring stock and reporting discrepancies</li></ul><p> Salary: Negotiable depending on profile</p><br><br><p><strong> HANDLER</strong></p><br><br><p><strong>Main tasks:</strong></p><br><br><ul><li>Loading, unloading, and moving goods</li><li>Participating in the receipt and checking of items</li><li>Storing goods</li><li>Preparing orders and packaging pallets</li><li>Following safety and handling instructions</li></ul><p> Salary: Minimum wage</p><br><br><p><strong> FORKLIFT DRIVER</strong></p><br><br><p><strong>Main tasks:</strong></p><br><br><ul><li>Operating forklifts for loading, unloading, and moving goods</li><li>Storing and stacking pallets</li><li>Assisting with order preparation and supply</li><li>Checking the good condition of equipment and reporting issues</li><li>Handling bulky or fragile items</li></ul><p> Salary: Negotiable depending on profile and experience</p><br><br><p><strong> LOGISTICS OPERATOR</strong></p><br><br><p><strong>Main tasks:</strong></p><br><br><ul><li>Participating in receiving, storing, preparing, and shipping operations</li><li>Scanning and checking items: references, serial numbers, and quantities</li><li>Issuing and checking documents related to stock movements</li><li>Maintaining storage areas and following location system</li><li>Reporting issues and stock discrepancies</li></ul><p> Salary: Minimum wage</p><br><br> <br> Required profile : <p> WAREHOUSE OPERATIVE</p><br><br><p>Profile sought:</p><br><br><ul><li>Associate's degree in logistics, stock management, or equivalent</li><li>Proven experience in team management in a warehouse or store</li><li>Proficiency in stock management tools, ideally Sage</li><li>Organized, rigorous, and able to lead a team</li></ul><p> HANDLER</p><br><br><p>Profile sought:</p><br><br><ul><li>High school level</li><li>Experience in a warehouse or handling is appreciated</li><li>Good physical condition</li><li>Rigorous, punctual, and team player</li></ul><p> FORKLIFT DRIVER</p><br><br><p>Profile sought:</p><br><br><ul><li>Forklift operator certification (CACES) required</li><li>Valid forklift operator certification (CACES) required</li><li>Up-to-date medical fitness certificate for driving</li><li>Experience operating forklifts in a warehouse</li><li>Rigorous, vigilant, and strict adherence to safety rules</li></ul><p> LOGISTICS OPERATOR</p><br><br><p>Profile sought:</p><br><br><ul><li>High school level or equivalent</li><li>Experience in a warehouse or logistics platform is appreciated</li><li>Beginners accepted depending on profile</li><li>Comfortable with scanning tools and computer data entry</li><li>Rigorous, detail-oriented, and team player</li></ul><p> Location: Chellalate<br>Type of contract: Temporary employment</p><br><br><p> Please note:</p><br><br><ul><li>Transportation not provided</li><li>Candidates residing in Chellalate are preferred, given the lack of transport.</li><li>Immediate availability desired.</li></ul><p> Interested?</p><br><br><p> Please send your CV, mentioning the job title, to: [<strong>mohammedia@groupe-crit.com</strong>].</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.</p><br><br>Job Description<br><br><p>The Field Training Manager (FTM) trains Business Development Managers (BDMs), Strategic Account Managers (SAMs), and Practice Development Managers (PDMs) to support qualitative dollar sales, profitability, and market share for Allergan Aesthetics. In coordination with the Director of Field Training Management, Senior National Training Managers, Marketing, and Sales Management, the FTM delivers advanced product messaging and business-development training, monitors skill progression from entry-level to senior sales roles, and supports the Aesthetics Portfolio.</p><br><p>The FTM enhances sales representatives’ ability to communicate advanced scientific information, business-development practices, and portfolio messaging through field co-travels, training courses, manager meetings, and National Sales Meetings. The role executes sales directives and training programs across assigned Area geographies; supports new-hire onboarding and development needs; facilitates Field Sales Training (FST) initiatives; and contributes to the national training plan as part of the marketing planning process.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Onboarding</strong></p><br><ul><li>Assist with the new-hire onboarding experience within the assigned Area.</li><li>Coordinate the training process and development for newly hired Business Development Managers, Strategic Account Managers, and Practice Development Managers. Monitor and enhance BDM progress throughout the training continuum, providing appropriate coaching and development feedback.</li><li>Facilitate pre- and post-training onboarding sales calls throughout the new-hire sales training continuum.</li></ul><p><strong>Sales Training</strong></p><br><ul><li>Attend at least one of each new-hire sales training course annually to remain current on course delivery and support effective execution and coaching during field co-travels.</li></ul><p><strong>Field Co-Travels</strong></p><br><ul><li>Complete the expected number of co-travels per quarter, prioritizing new hires.</li><li>Conduct field co-travels with new hires within the appropriate timeframe after completion of the New Hire Sales Training Continuum.</li><li>Collaborate with Area Sales Leaders, Regional Sales Leaders, and Regional Practice Managers to identify tenured field sales representatives for field co-travels within the Area.</li><li>Identify and address key learning gaps; provide written follow-up after each co-travel and schedule a follow-up call with the manager.</li></ul><br>Qualifications<br><br><p><strong>Education and Experience</strong></p><br><ul><li>Bachelor’s degree</li><li>Knowledge of the health care and/or pharmaceutical industry</li><li>3+ years of field sales experience in the device industry; surgical experience strongly preferred.</li><li>2+ years of sales training experience preferred, but not required.</li><li>2+ of project management experience preferred, with health care experience preferred but not required.</li></ul><p><strong>Essential Skills, Experience, and Competencies</strong></p><br><ul><li>Serve as a positive role model.</li><li>Demonstrate a high degree of technical expertise and business acumen.</li><li>Demonstrate strong interpersonal skills.</li><li>Demonstrate strong written and verbal communication skills.</li><li>Maintain a rigorous work ethic and commitment to the training program.</li><li>Continuously assess field-force training and development needs and coordinate training resources, personnel, and contract services to support the long-term development of the Facial Aesthetics team.</li><li>Ability to travel up to 75%.</li><li>Demonstrated ability to form, lead, and facilitate integrated teams and individuals.</li><li>Demonstrate flexibility in adapting to a rapidly changing environment.</li><li>Demonstrate a strong platform presence and proven ability to deliver group presentations at district, regional, and national meetings and to major customers.</li><li>Demonstrate strong organizational, scheduling, planning, and prioritization abilities.</li><li>Ability to manage multiple tasks and responsibilities.</li><li>Ability to develop and execute key strategies.</li><li>Demonstrate strong problem-resolution skills.</li><li>Proficiency in Microsoft Teams and PowerPoint.</li><li>Ability to drive a car with a valid driver’s license.</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><strong>YOUR PROFILE :</strong><p>Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><br><br><p><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning &amp; Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p><br><br><br> </div>