وظائف مدير فرع في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our dynamic team in the <strong>electronics</strong> sector! We are looking for a passionate <strong>Customer Service Representative</strong> to join our branch in <strong>Casablanca</strong>. Your role will be essential in supporting our customers and strengthening our market presence.</p><br><br><p>Your main goal will be to ensure an exceptional customer experience, build loyalty with our existing customers, and actively contribute to developing our client base. You will embody our company's values by offering quality, personalized service.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Manage incoming customer requests via phone, email, and chat.</li><li>Provide accurate information about our products and services.</li><li>Process orders, complaints, and returns in accordance with procedures.</li><li>Identify customer needs and propose suitable solutions.</li><li>Monitor customer satisfaction and implement corrective actions if necessary.</li><li>Contribute to achieving set sales targets.</li></ul> <br> <br> Required profile : <p>A <strong>3-year university degree</strong> (Bac +3) is required, ideally in <strong>Sales / Trade / Export</strong> or a specialization in <strong>call centers</strong>.</p><br><br><p>1 to 3 years of experience in a similar role is desired. Previous experience in the electronics sector would be a appreciated plus.</p><br><br><p>We are looking for someone with excellent interpersonal skills, strong listening abilities, and a high capacity for adaptation. You have excellent spoken and written French skills. You are organized, proactive, and have a customer service mindset. Proficiency in basic computer tools is essential.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p><strong>Lead performance. Develop your team. Make a difference.</strong></p><br><br><p>What if your next challenge was as big as your ambition?</p><br><br><p>Do you have a passion for management, a drive for results, and a desire to take on a new challenge?</p><br><br><p><strong>Your main responsibilities: </strong></p><br><br><ul><li>Lead the performance of your branch and ensure objectives are met.</li><li>Manage, support, and develop your team.</li><li>Grow the business while ensuring quality of service, risk control, and adherence to procedures.</li><li>Contribute to the development of an institution committed to financial inclusion.</li></ul> <br> <br> Required profile : <p><strong>Your profile: </strong></p><br><br><ul><li>Master's degree (Bac+5) in management, commerce, finance, or equivalent.</li><li>Successful experience of 1 to 3 years in a management role, ideally in banking, microfinance, or financial services.</li><li>Leadership, rigor, sense of responsibility, and results-oriented.</li><li>Ability to unite a team and drive performance while respecting operational requirements.</li></ul><p><strong><em>Your leadership deserves a new challenge. Join the Arrawaj Foundation and help grow a network that places people, performance, and commitment at the heart of its success.</em></strong></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p><strong>Drive performance. Develop your team. Make a difference.</strong></p><br><br><p>What if your next challenge was as big as your ambition?</p><br><br><p>Do you have a talent for management, a results-oriented mindset, and a desire to take on a new challenge?</p><br><br><p><strong>Your main responsibilities: </strong></p><br><br><ul><li>Drive the performance of your branch and ensure objectives are met.</li><li>Manage, support, and develop your team.</li><li>Grow the business while ensuring quality of service, risk control, and adherence to procedures.</li><li>Contribute to the development of an institution committed to financial inclusion.</li></ul> <br> <br> Required profile : <p><strong>Your profile: </strong></p><br><br><ul><li>Master's degree (Bac+5) in management, commerce, finance, or equivalent.</li><li>Successful experience of 1 to 3 years in a management role, ideally in banking, micro-finance, or financial services.</li><li>Leadership, rigor, a sense of responsibility, and results orientation.</li><li>Ability to unite a team and drive performance while respecting operational requirements.</li></ul><p><strong><em>Your leadership deserves a new challenge. Join the Arrawaj Foundation and help grow a network that places people, performance, and commitment at the heart of its success.</em></strong></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our dynamic company in the <strong>distribution</strong> sector as a <strong>Customer Service Representative</strong>, based in <strong>Agadir</strong>. Your role will be central to our customers' satisfaction, actively contributing to our brand's image and success.</p><br><br><p>Your main goal will be to ensure an exceptional customer experience by developing and maintaining strong, long-lasting relationships. You will be an ambassador for our brand, providing personalized follow-up and professionally meeting each customer's expectations.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Welcoming and advising customers with courtesy and professionalism.</li><li>Managing customer requests, whether commercial, technical, or administrative.</li><li>Processing orders, returns, and complaints as quickly as possible.</li><li>Contributing to customer loyalty through regular follow-up and attentive listening.</li><li>Helping to achieve sales and customer satisfaction goals.</li><li>Collaborating with internal teams to ensure smooth operations.</li></ul> <br> Required profile : <p>A money transfer company is looking for customer service representatives in Agadir.</p><br><br><p>Tasks:</p><br><br><p>-Welcome, listen to, and advise customers in the branch.<br>-Identify needs and propose personalized solutions.<br>-Maintain a trusting relationship and ensure customer portfolio loyalty.<br>-Prospect for new customers.<br>-Contribute to customer satisfaction through the quality of service provided.</p><br><br><p>Required skills:</p><br><br><p>-Knowledge of sales and negotiation techniques.<br>-Good oral and written communication skills.<br>-Listening and communication skills.<br>-Customer focus and service orientation.<br>-Team spirit and thoroughness.<br>-Ability to manage priorities and stress.</p><br><br><p>Training and experience:</p><br><br><p>-Bac+2 / Bac+3 in Commerce, Management, Marketing, or equivalent.<br>-1 to 2 years in a similar role (customer relations, sales, commercial service).</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><strong>LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</strong></p><br><p><strong>We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.</strong></p><br><p><strong>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</strong></p><br><br><br>Job Description<ul><li>Plans the production capacity (equipment, personnel) and schedules (incl. e.g. additional shifts) according to the requirements of the customer</li><li>Coordinates the optimal utilization of production equipment</li><li>Ensures the on time production</li><li>Controls the achievement of the daily, weekly and monthly targets according to schedule,</li><li>Supports the Production control,</li><li>Analysis of the production results from the previous day (e.g. efficiency, quality, waste of products, rejects etc.) and identifies and introduces the necessary counter</li><li>measures (e.g. KOSU, KATA) and/or ensures escalation</li></ul><br><br>Qualifications and Experience<ul><li><strong>Level of Education</strong>: Engineer Or master’s degree.</li><li><strong>Branch Of Study:&nbsp;</strong>Mechanical/Electrical/Industrial or equivalent</li><li><strong>Experience&nbsp;</strong>:&nbsp;5 years’ experience in the <strong>same position</strong> in the automotive industry</li><li><strong>Language :&nbsp;</strong>French and English are mandatory</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>The Quality Assurance Agent will be responsible for supporting colleagues and suppliers in respecting the group's and its brands' quality standards and processes, while ensuring that product safety and quality meet the brands' requirements.</p><br><br><p>Daily activities and key responsibilities:</p><br><br><ul><li>Collaborate with the Quality Assurance (QA) manager, team leader, QA team, and office team to streamline brand-related activities and integrate its values and processes.</li><li>Transfer knowledge of the group's standard quality operating procedures to suppliers, train them, and ensure they fully understand expectations.</li><li>Provide hands-on training on QA/QC procedures and conduct random checks.</li><li>Organize pre-production meetings and carry out inspections according to the daily schedule.</li><li>Identify the causes of production and quality problems to provide appropriate solutions and establish a zero-defect culture within the factory.</li><li>Regularly update the action plan for the manager.</li><li>Share and discuss inspection results with the QA manager and team leader; prepare and enter inspection reports into the dedicated portal.</li><li>Maintain constructive working relationships with all suppliers and teams.</li><li>Effectively represent the company's policy, codes of good practice, and work processes to internal and external stakeholders, while ensuring that product development and sourcing are carried out in a socially responsible environment.</li><li>Perform any other tasks assigned by the supervisor.</li></ul><br> <br> Required profile : <p>To succeed in this role, the candidate must be results-oriented; they must be able to manage complexity and demonstrate a true team spirit.</p><br><br><p>SKILLS:</p><br><br><ul><li>Highly organized person with excellent communication, interpersonal, and planning skills; able to manage multiple tasks simultaneously and solve problems.</li><li>Autonomous, proactive, and able to work under pressure.</li><li>Solid understanding of fabrics, garments, and quality control criteria.</li><li>Willingness to learn and ability to adapt to a new environment.</li></ul><p>EXPERIENCE &amp; QUALIFICATIONS:</p><br><br><ul><li>At least 3 years of experience in the Textile/Apparel sector</li><li>Experience dealing with European clients, preferably in the French market</li><li>Degree in a related field is a plus</li><li>Experience within a multinational buying office is a plus</li><li>Excellent communication skills and good command of French (oral and written) as well as the local language.</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Under the authority of the Head of the Language Center (RCDL) and the Deputy Director of the branch, the language course coordinator ensures the organization and continuity of courses and certification sessions, leads and develops the teaching team, designs teaching materials and resources, and actively contributes to the projects of the network of French Institutes in Morocco. In this capacity, they play a key role in student satisfaction and the center's attractiveness, combining pedagogical rigor, a service-oriented approach, and the ability to unite a team.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma in French as a Foreign Language (Bac+5) and/or experience in teaching FLE/FOS of at least 5 years.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">DELF/DALF examiner-marker accreditation desired</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My perfect mastery of the French language (spoken, read, written)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">All references are subject to verification.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 3 years of experience teaching French as a Foreign Language/French for Specific Purposes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in pedagogical coordination, facilitation or team management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in training trainers is appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in developing corporate (B2B) courses or in instructional design is a plus.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">FLE/FOS methodologies and educational engineering</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">DELF / DALF / TCF certifications and their organization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Microsoft Office, online collaborative tools, and digital learning platforms</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Go for innovation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use of digital technology in the classroom, the contribution of AI in a teaching context</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, a sense of organisation and responsibility</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership, dynamism and initiative</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal and writing skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to listen to and adapt to diverse audiences</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">comfortable in a multicultural environment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Discretion and a sense of public service</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability in the evening during classroom observations</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Weekend work: the activity takes place from Wednesday to Sunday.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A category B driving licence is essential: Some course locations and partners may be far from the institute, requiring significant mobility.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participation in IFM network meetings and events (occasional travel)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work across departments and with other services: communication, administration, reception, etc.</font></font></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: State or Regional Massage License</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our dynamic team in the <strong>distribution</strong> sector! An exciting opportunity awaits you as a <strong>Counter Agent</strong> at our <strong>CASABLANCA</strong> branch. This role, at the heart of our commercial operations, will allow you to grow professionally within a company recognized for its expertise.</p><br><br><p>Your main goals will be to actively contribute to customer satisfaction, ensure efficient management of orders and information flow, while participating in the development of commercial relationships. You will be an essential link in the smooth running and performance of our daily exchanges.</p><br><br><p>Your days will be structured by various tasks that will allow you to use your skills:</p><br><br><ul><li>Welcoming and directing customers, whether in person or by phone.</li><li>Careful processing of orders, from registration to follow-up.</li><li>Routine administrative management related to commercial activity.</li><li>Close collaboration with logistics and sales teams to ensure perfect coordination.</li><li>Participation in updating customer and product databases.</li><li>Informing customers about our offers and new products.</li></ul><p>Part of your role will also involve responding to technical or commercial information requests, to ensure an optimal customer experience.</p><br><br> <br> Required profile : <p>To excel in this role, a <strong>Bac +2</strong> (equivalent to a 2-year college degree) is the required knowledge base.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> is preferred. This background will allow you to quickly grasp the challenges of the position and make a significant contribution from your start.</p><br><br><p>We are looking for someone with excellent interpersonal skills and a strong customer focus.</p><br><br><p>Proficiency in common computer tools is essential,</p><br><br><p>a specialization in <strong>Sales / Commercial / Export</strong> will be a major asset.</p><br><br><p>Your organizational skills, attention to detail, and proactivity will also be key qualities for success and growth within our organization.</p><br><br><p>Good communication skills are also essential.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>Purpose</p><br><p>This position is responsible for inter- and intra-facility material distribution, shipping, receiving, and special handling of hazardous materials (compressed gasses, biohazards, reactives, etc.).<br>The Warehouse Specialist is responsible for executing activities communicated by the Facility Services Supervisor in a timely manner while maintaining the highest levels of safety, compliance, and quality.</p><br><p>Responsibilities</p><br><ul><li>Shipping, Receiving, and Distribution of all goods including hazardous materials</li><li>Monitoring supply for all LN2 freezers and other compressed gasses</li><li>Assist and monitor all areas within Facility Services domain</li><li>Assist with site equipment moves and or disposal</li><li>Assist with site special events</li><li>Serve as back-up for Environmental Technician</li><li>Provide monthly metrics to Supervisor</li></ul><br>Qualifications<br><br><ul><li>High school diploma with a minimum of 0-2 years relevant experience, or Associate’s Degree with a minimum of 0-1 years relevant experience.</li><li>Driver’s License</li><li>High level of data interpretation and problem resolution</li><li>Basic computer skills including the use of Microsoft Word, Excel and Outlook</li><li>Strong decision making, interpersonal skills and ability to work with all levels of the organization</li><li>Ability to work with minimal supervision</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform safe and efficient preventive and corrective maintenance on Vestas V90 3MW wind turbines and Balance of Plant (BoP) assets in accordance with OEM requirements, ACWA OPERATIONS policies, and site safety rules, ensuring high availability and reliability of the wind farm.</p><p>Key Accountabilities</p><p>Health, Safety, Security &amp; Environment</p><p>Strictly comply with ACWA OPERATIONS policies and procedures, OEM safety instructions, and customer/site rules.</p><p>Apply and maintain safe systems of work, including:</p><p>Permit to Work (PTW),</p><p>Lock Out / Tag Out (LOTO),</p><p>Isolation &amp; re-energization safety checks, and</p><p>Working-at-height, confined space, lifting operations controls (as applicable).</p><p>Report all incidents, near-misses, unsafe conditions, and environmental spills/risks in line with ACWA OPERATIONS HSE policy.</p><p>Maintain high standards of housekeeping in turbines, workshops, warehouses, and work areas.</p><p>Maintain 5S in own work areas (turbine, workshop, warehouse staging) and ensure as-left condition after each task.</p><p>Ensure correct handling/disposal of waste (oily rags, filters, packaging) and report any spill/leak immediately.</p><p>Maintain assigned vehicle cleanliness and readiness; perform basic daily checks (tires, lights, fluids if applicable) and report defects.</p><p>Operate company vehicles in full compliance with traffic rules and site speed limits; maintain safe driving behavior at all times (including outside the plant).</p><p>Use fuel cards responsibly and report any suspected misuse/loss immediately.</p><p>Operations and Maintenance</p><p>Wind Turbine Maintenance (WTG</p><p>Execute preventive and corrective maintenance on Vestas V90 3MW turbines in line with O&amp;M procedures, ACWA OPERATIONS standards, and HSE requirements.</p><p>Perform troubleshooting and diagnosis of turbine faults across mechanical, electrical, hydraulic, and basic control systems.</p><p>Repair/replace defective components (as per competence level), including but not limited to: sensors, actuators, hydraulic components, yaw/pitch systems, brakes, cooling</p><p>systems, auxiliary power supply, and other turbine assemblies.</p><p>Conduct tests and measurements to identify root causes and restore equipment to service (electrical tests, functional tests, basic calibrations, etc.).</p><p>Use of check sheets + photo evidence for critical jobs (before/after, torque marking, damaged parts, oil leaks, corrosion, water ingress).</p><p>Condition monitoring sampling support when assigned (oil samples, wear debris, grease sampling) with correct labeling/traceability.</p><p>Standard as-found / as-left reporting in WO (measurements, alarms, cause hypothesis, parts used, next actions).</p><p>Environmental controls: spill prevention basics, waste segregation, and immediate reporting of leaks (hydraulic oil, transformer area, etc.).</p><p>Recognize turbine alarms/error codes and ensure accurate reporting and appropriate escalation when needed.</p><p>Support wind turbine controller/automation basic maintenance and repair (within authorization and tool access).</p><p>BoP Maintenance (Substation / MV Collection / Auxiliaries)</p><p>Perform preventive and corrective maintenance for BoP equipment as assigned (MV/LV auxiliaries, earthing, lighting, small power, HVAC in control rooms, auxiliary transformers, etc.).</p><p>Assist/participate in high-voltage maintenance activities as authorized (switching support, inspections, basic checks) and always under applicable rules and permits.</p><p>Documentation &amp; Reporting</p><p>Complete all required paperwork and system entries accurately and on time: Work orders, checklists, reports, test results, PTWs, and maintenance logs.</p><p>Document all maintenance and repair actions, including parts used, measurements taken, findings, and recommendations.</p><p>Tools, Spares &amp; Assets Care</p><p>Use and maintain specialized tools and equipment properly (torque tools, test instruments, lifting accessories, hydraulic tools, etc.).</p><p>Ensure proper care and correct usage of company tools, vehicles, and PPE.</p><p>Support spare parts handling: identification, consumption recording, and feedback for replenishment (as per site process).</p><p>Identifies required spare parts during execution, ensures correct parts consumption / reservation through the WO, and informs Technical Supervisor of any shortage or quality</p><p>issue observed.</p><p>Supports traceability by documenting parts used, measurements taken, and findings in the WO/report and returning unused/defective parts as per site process.</p><p>Lifting / Crane Support (When Applicable)</p><p>Assist with heavy lift activities, including basic rigging support, exclusion zone setup, and acting as banksman/spotter when trained and authorized.</p><p>Ensure lifting tools and accessories are inspected/certified before use.</p><p>Continuous Improvement &amp; Skills Development</p><p>Demonstrate willingness to continuously build skills and progress toward advanced troubleshooting and repair capabilities.</p><p>Participate in trainings, toolbox talks, and technical feedback loops to improve reliability and safety performance.</p><p>Complete assigned TQP/online trainings, review relevant meeting records, and maintain readiness for operational and safety responsibilities</p><p>Integrated Management System Adherence</p><p>Ensure adherence to IMS procedures and contribute to achieving IMS objectives and targets at site level.</p><p>Support IMS audits (internal/external) and ensure timely implementation and closure of assigned corrective actions.</p><p>Support implementation of policies, procedures, and controls covering plant activities to meet procedural and legislative requirements.</p><p>Develop, update, and maintain work instructions and maintenance procedures relevant to wind farm operations and maintenance.</p><p>Relationship Management</p><p>Maintain effective working relationships with internal and external stakeholders (Project Company, ONEE, OEM, contractors, service providers, local authorities, etc.) with high standards of business ethics.</p><p>Ensure timely coordination and communication during critical site issues to support seamless plant operations.</p><p>Comply with assigned work schedule, on-call duty, and approved leave plan; notify supervisor in advance in case of constraints and ensure proper handover and job</p><p>continuity</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: DUT, BTS diploma/degree in electrical / Electromechanical Engineering or equivalent</p><p>Minimum Experience:</p><p>4-7 years experience in wind sector overseeing operation and maintenance.</p><p>Or 2-3 years experience as a Wind Turbine Technician in Vestas V90 WTGs, including extensive experience in troubleshooting, up tower repairs, replacement of major components and operation (start/ stop/ reset) of WTGs.</p><p>Technical Skills:</p><p>Wind turbine troubleshooting + planned maintenance execution</p><p>MV/HV substation &amp; BoP coordination (switchgear, protection, transformers, MV cables)</p><p>Basic ability to read technical documentation, electrical diagrams, and maintenance procedures.</p><p>Strong reporting, RCA support, and action closure mindset</p><p>Planning, prioritization, and performance-oriented deliver</p><p>Behavioural competencies:</p><p>Safety leadership &amp; compliance mindset</p><p>Accountability and execution ownership</p><p>Communication and collaboration</p><p>Problem-solving and structured thinking</p><p>Integrity, discipline, and resilience under pressure</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span><span><span><span>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </span></span></span></span></li><li><span><span><span><span>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </span></span></span></span></li><li><span><span><span><span>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </span></span></span></span></li><li><span><span><span><span>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</span></span></span></span></li><li><span><span><span><span>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</span></span></span></span></li><li><span><span><span><span>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</span></span></span></span></li><li><span><span><span><span>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively</span></span></span></span></li><li><span><span>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</span></span></li><li><span><span>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </span></span></li><li><span><span>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</span></span></li><li><span><span>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</span></span></li></ul><br>. <br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Good in French ,English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></li><li><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>