وظائف مطورى واجهة مستخدم

<p>Description du poste Contexte du poste : L quipe SRE intervient sur les sujets techniques transverses : gestion de backlog technique, fiabilit des syst mes, observabilit , performance, gestion des incidents et automatisation. Le Chef de Projet Technique pilote la feuille de route de cette quipe, en bin me avec l architecte, et assure l interface entre les enjeux techniques et les priorit s business/produit. Vos missions principales seront : Piloter la roadmap technique transverse. Coordonner les priorit s entre les demandes des quipes projet et la charge de l quipe SRE. tre le point de contact technique entre l quipe SRE et les autres parties prenantes (architecte, quipes produit, direction technique). Traduire les d cisions et principes d architecture en plan d ex cution op rationnel pour l quipe SRE. Faire remonter l architecte les contraintes et retours terrain (limites d infrastructure, dette technique, risques de fiabilit ) susceptibles d impacter les choix d architecture. Suivre l avancement des chantiers techniques, lever les blocages, arbitrer les priorit s en coordination avec l architecte. Contribuer la d finition et au suivi d indicateurs de fiabilit et de performance. Favoriser la mont e en comp tence et la capitalisation des bonnes pratiques au sein de l quipe.</p><p><strong>Desired Candidate Profile</strong></p><p>Profil recherch : Bac+5 en informatique ou quivalent. Ayant minimum 7 ans d'exp rience dans un poste similaire. Solide culture technique (front/back, infrastructure, cloud/GCP, CI/CD, monitoring NewRelic) permettant de dialoguer avec cr dibilit avec l quipe SRE. Exp rience en gestion de projet et en coordination d quipes techniques transverses. Capacit interagir efficacement avec l architecte et challenger les sujets techniques. Capacit arbitrer entre urgence op rationnelle et vision long terme Bon relationnel, capacit f d rer des quipes techniques et vulgariser vers des interlocuteurs non techniques. Bonne culture digitale.</p>

<p>We are looking for a talented Test Automation Developer to join our team specializing in the development of automated test solutions within the embedded systems domain for the automotive sector. You will play a key role in ensuring the quality and reliability of software and hardware by designing, implementing, and executing automated tests using Python-based frameworks.</p><p>Design and develop automated test cases for embedded systems using Python within a dedicated test automation framework.</p><p>Integrate test cases into the test environment to validate software, hardware, and system performance.</p><p>Enhance and maintain the test automation framework to ensure efficiency and maintainability.</p><p>Implement custom tools, libraries, and scripts to improve automation workflows and reporting.</p><p>Execute automated test scripts on embedded systems to validate functionality, performance, and compliance with requirements.</p><p>Analyze test results, identify issues, and report defects in the bug tracking system.</p><p>Generate detailed test reports, highlighting test coverage, defects, and system reliability metrics.</p><p>Ensure all tests align with automotive standards such as ISO 26262, ASPICE, or relevant OEM-specific guidelines.</p><p><strong>Desired Candidate Profile</strong></p><p>With a Master s degree (BAC+5) from an engineering school or university specializing in embedded systems, you have successful experience in test automation with python. Knowledge of automotive functionalities is required.</p><p>Strong proficiency in Python programming for test automation.</p><p>Experience with Matlab/Simulink</p><p>Knowledge of embedded systems testing, including integration and functional testing.</p><p>Familiarity with automotive communication protocols (e.g., CAN, LIN, UDS) and tools (e.g., CANoe, CANalyzer).</p><p>Hands-on experience in developing and maintaining automated test scripts.</p><p>Proficiency in using defect tracking tools (e.g., Jira).</p><p>Strong problem-solving and analytical thinking.</p><p>Good english communication skills</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>KEY DIMENSIONS: SCOPE &amp; SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment &amp; Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a&nbsp; comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions &amp; content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame &amp; in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS&nbsp;</b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients &amp; the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b>&nbsp;</li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries &nbsp;of operation, with strong communication skills</li><li><b>Role model</b> of PTW&nbsp;behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven&nbsp; track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&amp;D centers around the globe. Become a part of the “strength within.”</span></p><br><p><span>Hexcel is currently seeking an </span><b>IT Senior Engineer</b><span> for our <b>Casablanca, Morocco</b> location.</span></p><br><p><b><span>The selected individual will be responsible for but not limited to the following obligations:</span></b></p><br><ul><li><p>Provide onsite IT support to Hexcel end users at the Casablanca plant.</p><br></li><li><p>Record, troubleshoot, and resolve service desk requests via phone or remote access within SLA targets.</p><br></li><li><p>Monitor, update, and escalate tickets within the Global Service Desk ITSM system.</p><br></li><li><p>Install, configure, and set up new PC hardware and software following established standards.</p><br></li><li><p>Collaborate with global technology teams to diagnose and resolve network, system, and service-related issues.</p><br></li><li><p>Raise incident notifications and support service restoration activities when disruptions occur.</p><br></li><li><p>Maintain accurate documentation of incidents, changes, production processes, and all site IT assets.</p><br></li><li><p>Work closely with Engineering and Implementation teams, applying advanced analytical and problem solving skills.</p><br></li><li><p>Participate in on call and out of hours support, while independently managing and leading IT projects in Morocco.</p><br></li><li><p>Provide guidance on business processes across Hexcel applications, leveraging strong knowledge of ERP and manufacturing systems.  </p><br></li></ul><p><b><span>Qualifications:</span></b></p><br><ul><li><p>IT related Engineering degree</p><br></li><li><p>Minimum of 3 years of experience in IT support, with strong technical expertise.</p><br></li><li><p>Solid knowledge of PC hardware technologies, including installation, maintenance, and repair.</p><br></li><li><p>Strong understanding of current Windows operating systems for both servers and workstations.</p><br></li><li><p>Effective analytical and problem-solving skills, with the ability to take initiative and resolve recurring issues.</p><br></li><li><p>Demonstrated experience training or coaching users on IT solutions across all levels of the organisation.</p><br></li><li><p>Customer focused attitude with the ability to interact professionally and proactively with users at all levels.</p><br></li><li><p>Ability to manage projects and communicate clearly with diverse stakeholders, supported by excellent written and verbal communication skills.</p><br></li><li><p>Proficiency in English required; French is an asset. Flexibility to work additional hours when needed based on business demands.</p><br></li></ul><p><span>Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >You will serve as a role model for the Finance Community and beyond by living and promoting ownership culture.</span></p><ul><li>Responsible for monitoring, escalating and driving counter measures to identified Control deficiencies that impact the Control certification and/or financial performance of the Legal Entity</li><li>Together with Country Head/ Head of AC responsible for internal and external certification</li><li>Act as developer, promoter and mentor for commercial talents in the country.</li><li>You will act as the Investors Advocate by protecting the assets and driving sustainable value creation.</li><li>Ensures compliance with local laws and regulations in area of responsibility</li><li>Hold ultimate accountability for the integrity of books and records, compliance with local laws and regulations, and the effectiveness of the risk management and internal control framework guiding the implementation and administration of Finance policies, guidelines and standards across the organization.</li><li>Maintain networking with customers financial representatives, authorities and other financial institutions as well as liaising with external auditors and vendors in contractual matters.</li></ul><p>Your Qualifications &amp; Experience</p><ul><li>Bachelor s or Master s degree in Finance, Business Administration, Banking, Accounting, or a related field.</li><li>10+ years of senior Finance leadership experience, including international exposure across different countries and cultures reflected in HQ, country and regional finance functions.</li><li>Certified Public Accountant (CPA) or equivalent professional qualification is a significant advantage.</li><li>Financial acumen with thorough understanding of financial statements, GAAP/IFRS, and planning and controlling processes.</li><li>Effective business management with a proven track record of delivering measurable results.</li><li>Oversight experience including Regulatory framework, Risk and Internal Controls, and Financial support functions (Accounting, Tax, Treasury).</li><li>Tenured and diverse leadership experience across cross-hierarchical, cross-functional and inter-cultural teams.</li><li>Substantial relevant professional experience within a finance function, providing and presenting insightful financial information and commercial analysis to influence leaders across an organization.</li><li>Professional fluency in English and French (written and spoken) is essential for this role. Arabic language skills as an added advantage.</li><li>Experience in the Morocco Healthcare sector is preferable.</li><li>Development, implementation and monitoring of financial processes and internal controls, including process improvement and systems implementation.</li><li>Experience of preparing monthly accounts, forecasts, and management information.</li><li>Experience of driving change across complex organizations dealing with multiple stakeholders.</li><li>Experience in leveraging Digital technology to enhance business performance .</li></ul><p>Your Skills, Knowledge, Personality:</p><ul><li>A dynamic, hands-on leader who is equally effective working independently or collaboratively within cross-functional teams.</li><li>An analytical thinker with strong conceptual and problem-solving skills, and a demonstrated track record of delivering solutions under pressure.</li><li>Able to work in a fast-changing environment.</li><li>Strong technical knowledge.</li><li>Ability to build and maintain relationships with third parties.</li><li>Ability to deliver under pressure while maintaining full integrity of actions and high quality of output.</li><li>Analyze and present complex information in a relevant and comprehensible way, including interpreting accounting data for non-accountants.</li><li>Business Partner mindset to act as entrepreneur with strategic thinking</li><li>Integrity and transparency in financial management</li><li>Ability to identify risks &amp; opportunities and manage them adequately</li><li>Able to orchestrate diverse stakeholders through collaboration</li><li>Agility to drive organizational transformation projects</li><li>Excellent organizational skills with good end-to-end project management skills and ability to prioritize multiple tasks.</li><li>Solid proficiency in Microsoft Office and/or other financial planning software.</li><li>Excellent report-writing and communication skills.</li></ul><p>Who we are:</p><p>We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s or Master s degree in Finance, Business Administration, Banking, Accounting, or a related field.</li><li>10+ years of senior Finance leadership experience, including international exposure across different countries and cultures reflected in HQ, country and regional finance functions.</li><li>Certified Public Accountant (CPA) or equivalent professional qualification is a significant advantage.</li><li>Financial acumen with thorough understanding of financial statements, GAAP/IFRS, and planning and controlling processes.</li><li>Effective business management with a proven track record of delivering measurable results.</li><li>Oversight experience including Regulatory framework, Risk and Internal Controls, and Financial support functions (Accounting, Tax, Treasury).</li><li>Tenured and diverse leadership experience across cross-hierarchical, cross-functional and inter-cultural teams.</li><li>Substantial relevant professional experience within a finance function, providing and presenting insightful financial information and commercial analysis to influence leaders across an organization.</li><li>Professional fluency in English and French (written and spoken) is essential for this role. Arabic language skills as an added advantage.</li><li>Experience in the Morocco Healthcare sector is preferable.</li><li>Development, implementation and monitoring of financial processes and internal controls, including process improvement and systems implementation.</li><li>Experience of preparing monthly accounts, forecasts, and management information.</li><li>Experience of driving change across complex organizations dealing with multiple stakeholders.</li><li>Experience in leveraging Digital technology to enhance business performance .</li><li>A dynamic, hands-on leader who is equally effective working independently or collaboratively within cross-functional teams.</li><li>An analytical thinker with strong conceptual and problem-solving skills, and a demonstrated track record of delivering solutions under pressure.</li><li>Able to work in a fast-changing environment.</li><li>Strong technical knowledge.</li><li>Ability to build and maintain relationships with third parties.</li><li>Ability to deliver under pressure while maintaining full integrity of actions and high quality of output.</li><li>Analyze and present complex information in a relevant and comprehensible way, including interpreting accounting data for non-accountants.</li><li>Business Partner mindset to act as entrepreneur with strategic thinking</li><li>Integrity and transparency in financial management</li><li>Ability to identify risks &amp; opportunities and manage them adequately</li><li>Able to orchestrate diverse stakeholders through collaboration</li><li>Agility to drive organizational transformation projects</li><li>Excellent organizational skills with good end-to-end project management skills and ability to prioritize multiple tasks.</li><li>Solid proficiency in Microsoft Office and/or other financial planning software.</li><li>Excellent report-writing and communication skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Reporting to the Directorate of Information Technologies and Systems, your main mission will be the complete management of IT projects, from defining business needs (Business Analysis) to technical management and solution implementation (IT Development). You will be the interface between business teams, the IT department, and any external providers. As such, your main activities will be:</p><br><br><p><strong>Business Analysis (MOA)</strong></p><br><br><p>- Collect, analyze, and formalize user functional needs;<br>- Write expressions of need and specifications;<br>- Participate in defining processes and propose improvements;<br>- Organize business workshops, monitor testing and acceptance of deliverables;<br>- Support users in change management;<br>&nbsp;</p><br><br><p><strong>IT Development (MOE)</strong></p><br><br><p>- Contribute to the technical design of solutions with internal or external teams;<br>- Ensure the monitoring of development, integration, and deployment into production;<br>- Guarantee compliance with deadlines, budget, and technical quality of deliverables;<br>- Monitor project risks and provide regular reporting.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>As a potential candidate:</p><br><br><p>You have an engineering degree <strong>(Master's degree)</strong> in IT, with <strong>5 to 8 years</strong> of experience in managing IT projects in an IT Development/Business Analysis environment.<br><strong>Required skills:</strong></p><br><br><p>- Management of IT projects in IT Development/Business Analysis environments.<br>- Proficiency in project management methodologies: V-Cycle, Agile, Scrum.<br>- Functional analysis and design of information systems.<br>- Good knowledge of application architectures.<br>- Use of modeling tools such as UML and BPMN.<br>- Practice with project management tools (Jira, MS Project, etc.).<br>- Strong sense of commitment, organization, collaboration, and respect for confidentiality.<br>- Analytical mind, rigor, and attention to detail.<br>&nbsp;</p><br><br> <br><br> </div>

<p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 29, 2026, 12:00AM</p><br><br><p><strong>Contract duration : </strong></p><br><br>Vidéo EVP<br>Déclaration de mission de l'entreprise<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>À propos du rôle<p><span>The Customer Survey Campaign Specialist manages the end-to-end process of designing, executing, and analyzing customer surveys. They collaborate with internal teams to identify survey opportunities, plan and launch campaigns, and ensure data accuracy and insightful reporting. The role also involves supporting platform users, maintaining survey systems, and driving continuous improvement through technological innovation.</span></p><br><br><p><span><strong>Key </strong></span><span><strong>Responsibilities</strong></span><span><strong>:</strong></span></p><br><br><ul><li><span>Collaborate with internal teams (Marketing, Operations, Sales Channels) to identify new surveys, define interaction moments, and select the most suitable data collection mechanisms (email, questionnaires, etc.).</span></li></ul><br><ul><li><span>Plan and prepare survey campaigns by extracting, cleaning, and targeting contact data from CRM (Salesforce), ensuring precise segmentation.</span></li></ul><br><ul><li><span>Script and design customer surveys within the platform to gather relevant feedback.</span></li></ul><br><ul><li><span>Program automated invitations and reminders to maximize participation.</span></li></ul><br><ul><li><span>Execute survey campaigns, monitor progress, and adjust to ensure successful completion.</span></li></ul><br><ul><li><span>Collect and process survey results, managing exports and ensuring seamless data exchange between systems.</span></li></ul><br><ul><li><span>Develop, customize, and update dashboards for end-users to visualize survey insights effectively.</span></li></ul><br><ul><li><span>Manage the "close the loop" process by following up on customer feedback, addressing issues, and closing feedback loops.</span></li></ul><br><ul><li><span>Handle ticketing related to survey responses and customer inquiries to resolve issues promptly.</span></li></ul><br><ul><li><span>Generate reports and refine dashboards to provide clear, actionable insights to stakeholders.</span></li></ul><br><ul><li><span>Support platform users through training, documentation, and ongoing assistance.</span></li></ul><br><ul><li><span>Ensures the relationship with Qualtrics support and Technical Account Manager: submits incident tickets and handles them, share platform issues and opportunities coordinating with Orange France</span></li></ul><br><ul><li><span>Stay informed about technological advancements and propose innovations to improve survey processes and platform efficiency.</span></li></ul><br>À propos de vous<ul><li>You demonstrate rigor and analytical skills</li><li>You are fluent in English (written and spoken)</li><li>You have experience in managing customer survey campaigns and are proficient with the technical solutions to execute them:<ul><li>Customer Survey Platform: Qualtrics or similar</li><li>CRM: ideally Salesforce</li></ul></li><li>You are skilled in Excel, particularly in data presentation and graphical formatting. You have knowledge of advanced Excel functions (VBA, PivotTables, Power Query, etc.)</li><li>You know how to incorporate the needs of internal clients into your activities</li><li>You are capable of handling a project while respecting objectives related to results, resources, and deadlines</li><li>You demonstrate initiative and autonomy</li></ul><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br>Informations supplémentaires<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Égalité des chances en matière d'emploi<p>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p><br><br>Récompenses..<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: As we strengthen our presence in the business and financial information market, we are seeking a motivated B2B Business Information Sales Manager to contribute to the development of our client portfolio and support our growth in the Moroccan and African markets. A true B2B business developer, you will play a key role in identifying new business opportunities, developing lasting relationships with companies, and promoting our business information, customer risk analysis, and decision support solutions.</font></font></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Deployment of the commercial strategy: Design and implement an action plan aligned with the company's objectives and market trends.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Active prospecting: Identify and develop new business opportunities through calls, professional networks, events and partnerships.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Needs analysis: Understanding the challenges and needs of businesses in order to propose suitable solutions in terms of business information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promoting Business Information solutions: Highlighting URBA360 solutions and the Quality Label financial excellence certification as levers for performance and trust.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring and reporting: Ensure the achievement of commercial objectives, negotiate and finalize contracts, while guaranteeing regular monitoring of customer satisfaction.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Competitive intelligence: Monitoring market developments and analyzing competitors' actions in order to adapt the commercial strategy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Digitalisation: Using and mastering Coface tools (Icon/URBA, Broker Portal, EL Portal, Cofanet, EDM).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Quality of service: Monitor key performance indicators (KPIs), ensure the quality of business data and contribute to the continuous optimization of processes.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: 3-5 years of successful experience in B2B business development or managing a portfolio of corporate clients, ideally in the Moroccan market.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpersonal skills: Excellent ability to develop and maintain trusting relationships with interlocutors at different levels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication: Excellent oral and written communication skills in French, with a strong sense of contact and negotiation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer focus: Ability to understand customer needs and offer solutions tailored to their challenges.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Meaning of results: Dynamic, persevering and proactive, with a strong focus on objectives and commercial performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Financial knowledge: Good understanding of the company's financial fundamentals: cash flow, working capital, credit, solvency and customer risk.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Good command of Excel and office tools for reporting, analysis and monitoring of commercial activity.</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: As we strengthen our presence in the business and financial information market, we are seeking a motivated B2B Business Information Sales Manager to contribute to the development of our client portfolio and support our growth in the Moroccan and African markets. A true B2B business developer, you will play a key role in identifying new business opportunities, developing lasting relationships with companies, and promoting our business information, customer risk analysis, and decision support solutions.</font></font></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Deployment of the commercial strategy: Design and implement an action plan aligned with the company's objectives and market trends.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Active prospecting: Identify and develop new business opportunities through calls, professional networks, events and partnerships.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Needs analysis: Understanding the challenges and needs of businesses in order to propose suitable solutions in terms of business information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promoting Business Information solutions: Highlighting URBA360 solutions and the Quality Label financial excellence certification as levers for performance and trust.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring and reporting: Ensure the achievement of sales targets, negotiate and finalize contracts, while guaranteeing regular monitoring of customer satisfaction.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Competitive intelligence: Monitoring market developments and analyzing competitors' actions in order to adapt the commercial strategy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Digitalisation: Using and mastering Coface tools (Icon/URBA, Broker Portal, EL Portal, Cofanet, EDM).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Quality of service: Monitor key performance indicators (KPIs), ensure the quality of business data and contribute to the continuous optimization of processes.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: 3-5 years of successful experience in B2B business development or managing a portfolio of corporate clients, ideally in the Moroccan market.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpersonal skills: Excellent ability to develop and maintain trusting relationships with interlocutors at different levels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication: Excellent oral and written communication skills in French, with a strong sense of contact and negotiation.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer focus: Ability to understand customer needs and offer solutions tailored to their challenges.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Meaning of results: Dynamic, persevering and proactive, with a strong focus on objectives and commercial performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Financial knowledge: Good understanding of the company's financial fundamentals: cash flow, working capital, credit, solvency and customer risk.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Good command of Excel and office tools for reporting, analysis and monitoring of commercial activity.</font></font></li></ul>

<p>Choosing Capgemini means choosing a company where you can shape your career according to your aspirations. With the support and inspiration of a community of experts worldwide, you can rewrite your future. Join us to redefine the limits of what is possible, help unleash the value of technology for the largest organizations, and participate in building a more sustainable and inclusive world.</p><p>About the position</p><p>As part of the development of our ServiceNow projects, we are looking for an experienced and CSA certified ServiceNow Developer to strengthen our teams and work on high-value projects within complex and evolving environments.</p><p>Your mission</p><ul><li>Design, develop, and configure solutions on the ServiceNow platform</li><li>Work on one or more ServiceNow modules (ITSM, CSM, HRSD, ITOM, FSM, SPM, WSD)</li><li>Develop workflows, business rules, scripts (Client / Server side), integrations, and forms</li><li>Apply ServiceNow best practices and ensure code quality</li><li>Collaborate with Business Analysts, architects, and IT teams</li><li>Participate in testing, deployment, and support phases</li></ul><p>Your profile</p><ul><li>Master's degree in Computer Science or equivalent</li><li>Minimum 4 years of experience as a ServiceNow consultant</li><li>Significant experience on the ServiceNow platform</li><li>Expertise in at least one ServiceNow module</li><li>Good command of IT processes and ITIL concepts</li><li>Experience in Agile methodologies and/or V-Cycle</li><li>Excellent communication, analysis, and synthesis skills</li><li>Fluent French and English</li><li>CSA (Certified System Administrator) certification required.</li></ul><p>A few reasons to join us</p><ul><li>Quality of work life: Possibility of teleworking in Morocco and internationally, and autonomy in organizing your daily life, hybrid missions according to your preferences.</li><li>Continuous learning: Access to dedicated training and certifications for your technology, personalized support, and a structured integration process.</li><li>Varied and high-impact projects: Work with major clients in diverse sectors with stimulating business and technological challenges.</li><li>Expert ecosystem: Benefit from personalized technical support and active integration into our professional communities.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Master's degree in Computer Science or equivalent</li><li>Minimum 4 years of experience as a ServiceNow consultant</li><li>Significant experience on the ServiceNow platform</li><li>Expertise in at least one ServiceNow module</li><li>Good command of IT processes and ITIL concepts</li><li>Experience in Agile methodologies and/or V-Cycle</li><li>Excellent communication, analysis, and synthesis skills</li><li>Fluent French and English</li><li>CSA (Certified System Administrator) certification required.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>We are looking for a talented <strong>Test Automation Developer</strong> to join our team specializing in the development of automated test solutions within the embedded systems domain for the automotive sector. You will play a key role in ensuring the quality and reliability of software and hardware by designing, implementing, and executing automated tests using Python-based frameworks.:</p><br><br><ul><li>Design and develop automated test cases for embedded systems using Python within a dedicated test automation framework.</li><li>Integrate test cases into the test environment to validate software, hardware, and system performance.</li><li>Enhance and maintain the test automation framework to ensure efficiency and maintainability.</li><li>Implement custom tools, libraries, and scripts to improve automation workflows and reporting.</li><li>Execute automated test scripts on embedded systems to validate functionality, performance, and compliance with requirements.</li><li>Analyze test results, identify issues, and report defects in the bug tracking system.</li><li>Generate detailed test reports, highlighting test coverage, defects, and system reliability metrics.</li><li>Ensure all tests align with automotive standards such as ISO 26262, ASPICE, or relevant OEM-specific guidelines.</li></ul> <br> Required profile : <p>With a Master's degree (BAC+5) from an engineering school or university specializing in embedded systems, you have successful experience in test automation with python. Knowledge of automotive functionalities is required.</p><br><br><ul><li>Strong proficiency in Python programming for test automation.</li><li>Experience with Matlab/Simulink</li><li>Knowledge of embedded systems testing, including integration and functional testing.</li><li>Familiarity with automotive communication protocols (e.g., CAN, LIN, UDS) and tools (e.g., CANoe, CANalyzer).</li><li>Hands-on experience in developing and maintaining automated test scripts.</li><li>Proficiency in using defect tracking tools (e.g., Jira).</li><li>Strong problem-solving and analytical thinking.</li><li>Good english communication skills</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>THE JOURNEY</p><p>Understand business needs and create insightful analysis helping your team to make the right decisions to boost Glovo presence and orders</p><p>Identify growth opportunities to increase our user base focusing on traffic, conversion and retention rates and leveraging on levers such as pricing, promotions, events, CRM and other marketing levers etc</p><p>Drive projects end-to-end translating business challenges into insights and actions</p><p>Identify growth opportunities to increase our user base, step change retention rates and maximize profitability</p><p>Take ownership of the reporting of KPIs by creating customized tools and using the available ones</p><p>Ensure these tools are scalable and up-to-date</p><p>Assist your colleagues in gaining access to the right data, and communicate and simplify concepts to the audience's needs</p><p>Drive clarity and solve ambiguity using data-driven approaches</p><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute projects to drive growth and engagement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>WHAT YOU WILL BRING TO THE RIDE</h2><ul><li>1-3 years of work experience on analytical roles leading analysis and turning insights into actions</li><li>Bachelor's degree in Math, Engineering, Business, Stats, Quantitative field or Business</li><li>SQL proficiency is mandatory / Python is a plus</li><li>Ninja expertise with Excel / Google Sheets is a must</li><li>Knowledge of visualization tools like Tableau and Looker</li><li>Business acumen and passion for end-to-end project management (from ideation and analysis into implementation)</li><li>A hands-on attitude is a must. You ll have to roll up your sleeves!</li><li>Proficiency in English</li><li>Strong consumer understanding skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>THE JOURNEY</b></p><p>Understand business needs and create insightful analysis helping your team to make the right decisions to boost Glovo presence and orders</p><p>Identify growth opportunities to increase our user base focusing on traffic, conversion and retention rates and leveraging on levers such as pricing, promotions, events, CRM and other marketing levers etc</p><p>Drive projects end-to-end translating business challenges into insights and actions</p><p>Identify growth opportunities to increase our user base, step change retention rates and maximize profitability</p><p>Take ownership of the reporting of KPIs by creating customized tools and using the available ones</p><p>Ensure these tools are scalable and up-to-date</p><p>Assist your colleagues in gaining access to the right data, and communicate and simplify concepts to the audience's needs</p><p>Drive clarity and solve ambiguity using data-driven approaches</p><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute projects to drive growth and engagement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>WHAT YOU WILL BRING TO THE RIDE</h2><ul><li>1-3 years of work experience on analytical roles leading analysis and turning insights into actions</li><li>Bachelor's degree in Math, Engineering, Business, Stats, Quantitative field or Business</li><li>SQL proficiency is mandatory / Python is a plus</li><li>Ninja expertise with Excel / Google Sheets is a must</li><li>Knowledge of visualization tools like Tableau and Looker</li><li>Business acumen and passion for end-to-end project management (from ideation and analysis into implementation)</li><li>A hands-on attitude is a must. You ll have to roll up your sleeves!</li><li>Proficiency in English</li><li>Strong consumer understanding skills</li></ul><p></p></section>