وظائف موظف حجز تذاكر طيران

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.</p><p>Overview We are looking for a Sales Manager Advertising &amp; Partnerships to drive webook.com s advertising revenue growth in Morocco. This is a market-facing role focused on building relationships with advertisers, agencies, and partners to unlock local advertising budgets and establish WBK as a leading advertising platform in the market.</p><p>Key Responsibilities</p><ul><li>Identify, approach, and secure partnerships with: Advertisers Media agencies Brand partners</li><li>Develop and manage a strong local sales pipeline</li><li>Pitch WBK s advertising and partnership solutions to clients</li><li>Close deals and achieve revenue targets</li><li>Provide market insights on: Pricing Demand trends Competitive landscape</li><li>Work closely with regional teams to align on strategy and execution</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5+ years of experience in media sales, advertising, or partnerships</p><p>Strong network within the Moroccan advertising ecosystem</p><p>Proven track record of closing deals and generating revenue</p><p>Excellent communication and negotiation skills</p><p>Strong understanding of digital advertising and brand partnerships</p><p>Fluency in Arabic, French, and English is required (written and spoken)</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>As part of the growth of the service center dedicated to supporting the connected vehicle platform.</p><br><br><p>As an N2 Multimedia support, your role is to coordinate incident resolution while respecting SLAs, manage the incident documentation database, and ensure the overall improvement of service quality and availability.</p><br><br><p><strong>Missions:</strong></p><br><br><ul><li>Manage the Client incident Backlog received from Level 1, from reception to resolution (Information gathering, Analysis, testing, monitoring, and capitalization).</li><li>Perform preliminary analyses using the provided tools</li><li>Manage escalations, inform Level 1 about the progress of the resolution.</li><li>Prevent and implement adequate corrective processes</li><li>Investigate incidents in depth</li><li>Monitor incidents escalated to the N3 team.</li><li>Write documentation for handling internal team tickets.</li><li>Maintain N2/N3 synergy and share blocking issues.</li><li>Contribute to the quality meeting.</li><li>Contribute to the autonomy of the levels of the N1 escalation chain closest to the customers.</li></ul> <br> <br> Required profile : <p>Associate's degree to Bachelor's degree in Computer Science/Networks and Telecommunications/Industrial fields.</p><br><br><ul><li>Methodologies: frameworks and standards: ITIL V3, ISO 20000,</li><li>Sales Force, Confluence.</li><li>Good communication skills in French (written/spoken)</li><li>Good English skills (written/spoken)</li><li>Good analytical skills</li><li>Solution-oriented</li><li>Rigor</li><li>Good teamwork and service-oriented attitude</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Sales Development Representative (SDR) to join our team immediately and handle B2B cold calling campaigns targeting companies across the UAE and Saudi Arabia .<br> The SDR will be responsible for identifying relevant businesses, speaking with decision-makers, qualifying their needs, and booking qualified meetings for the sales team.<br> This role is highly focused on outbound calling , so we are looking for someone confident, persistent, and comfortable speaking with senior decision-makers.<br> Fully remote position.<br> Opportunity to work on a B2B campaign targeting the UAE and Saudi Arabian markets .<br> Performance-driven environment with clear KPIs and targets.<br> Opportunity to develop experience in B2B SaaS and consultative outbound sales.<br> Direct exposure to senior business decision-makers.<br> Immediate start opportunity for the right candidate.<br> Minimum 1 year of experience in B2B cold calling, SDR, telesales, or outbound sales.<br> Proven experience making a high volume of outbound calls.<br> Experience targeting the UAE and/or Saudi Arabian market is highly preferred.<br> Strong spoken English and professional communication skills.<br> Comfortable speaking with senior decision-makers.<br> Strong objection-handling and qualification skills.<br> Experience with CRM systems and maintaining accurate call records.<br> Comfortable working with daily and monthly sales KPIs.<br> Ability to work independently in a remote environment.<br> Immediate availability is required.<br> Key Responsibilities Make high-volume B2B cold calls to prospects across the UAE and Saudi Arabia.<br> Identify and connect with relevant decision-makers, including HR, Administration, Facilities, and Operations leaders.<br> Qualify prospects based on company profile, workforce size, current processes, pain points, and business needs.<br> Identify companies managing large contractual, temporary, or distributed workforces.<br> Conduct professional discovery conversations and identify potential business opportunities.<br> Handle objections confidently and maintain control of cold calls.<br> Book qualified meetings with interested prospects.<br> Maintain accurate prospect information, call feedback, and follow-ups in the CRM.<br> Consistently achieve daily calling, qualification, and meeting-booking KPIs.<br> Ideal Candidate The ideal candidate is: Confident and comfortable making cold calls throughout the day.<br> Highly persistent and able to handle rejection without losing motivation.<br> Naturally curious and able to ask the right qualification questions.<br> Strong at building rapport quickly with prospects.<br> Commercially minded and focused on generating qualified opportunities rather than simply making calls.<br> Experienced in speaking with HR, Operations, Facilities, or senior business decision-makers.<br> Organized, disciplined, and reliable with CRM updates and follow-ups.<br> Experienced in selling or prospecting for B2B SaaS, HR technology, workforce management, payroll, or similar business solutions is a strong advantage.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Écrin emblématique de la capitale marocaine, le Sofitel Rabat Jardin des Roses incarne l'élégance française sublimée par l'art de vivre marocain. Niché au cœur de 8 hectares de jardins luxuriants, l'hôtel offre un environnement inspirant où se rencontrent hospitalité, culture et excellence.<br>Doté de chambres et de suite récemment rénovées, de plusieurs restaurants aux univers variés, d'un spa d'exception avec piscine couverte chauffée, d'installations sportives et d'espaces événementiels prestigieux, le Sofitel Rabat Jardin des Roses accueille une clientèle internationale exigeante, aussi bien loisirs que corporate.<br>Rejoindre le Sofitel Rabat Jardin des Roses, c'est intégrer une Maison où la passion du service, l'élégance relationnelle et l'esprit d'équipe façonnent chaque expérience. Porté par les valeurs du groupe Accor, notre établissement valorise les talents, encourage l'évolution professionnelle et cultive un environnement de travail inspirant, multiculturel et profondément humain.</p><br><br>Description du poste<br><br><p>Notre établissement, reconnu pour son élégance intemporelle, son service personnalisé et son expérience client d’un raffinement absolu, recherche un Directeur Commercial capable d’incarner l’excellence et de porter notre vision à un niveau supérieur.<br>Nous recherchons un leader inspirant, doté d’une forte culture du luxe, capable de développer des stratégies ambitieuses et de créer des partenariats exclusifs dans un environnement où chaque détail compte.<br>Vos responsabilités</p><br><ul><li>Concevoir et piloter la stratégie commerciale globale afin de renforcer le positionnement premium de l’hôtel.</li><li>Développer les segments stratégiques : Corporate haut de gamme, MICE, Loisirs luxe, marchés internationaux.</li><li>Identifier de nouvelles opportunités de croissance et créer des offres exclusives adaptées à une clientèle exigeante.</li><li>Nouer et entretenir des relations privilégiées avec les acteurs clés du secteur : agences de voyages de luxe, multinationales, ambassades, organisateurs d’événements haut de gamme..</li><li>Représenter l’hôtel lors de salons internationaux, événements VIP et actions de promotion à forte visibilité.</li><li>Superviser et inspirer l’équipe commerciale (Sales, Events, Réservations) en instaurant une culture d’excellence, d’innovation et de performance.</li><li>Piloter les indicateurs clés et proposer des stratégies tarifaires en collaboration avec le Revenue Manager.</li><li>Travailler en synergie avec le département Marketing pour renforcer l’image de marque et assurer une présence digitale élégante et cohérente.</li><li>Garantir une expérience client irréprochable, en accord avec les standards les plus élevés de l’hôtellerie de luxe.</li></ul><br>Qualifications<br><br><p>Sens du service - Elegance relationnelle - Esprit d'équipe - Passion client - Rigueur - Adaptabilité - Sens du détail - Dynamisme - Professionnalisme - Communication - Esprit Heartist® - Excellence opérationnelle Votre profil • Formation supérieure Bac+5 en commerce, management hôtelier ou équivalent. • Expérience confirmée dans un poste similaire au sein d’un hôtel de luxe ou d’un groupe hôtelier international. • Maîtrise parfaite des techniques de vente et de négociation dans l’univers du luxe. • Leadership naturel, vision stratégique et sens aigu de la performance. • Excellentes compétences relationnelles, sens du protocole et élégance professionnelle. • Maîtrise du français et de l’anglais ; une troisième langue est un atout distinctif. • Connaissance approfondie des marchés internationaux et des attentes d’une clientèle premium.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations for real-world applications.<br> In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations for real-world applications.<br> In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.<br> Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.<br> Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a driven, ambitious, and French-speaking Sales Development Representative to join a globally recognized sales acceleration business.<br> You'll be responsible for generating qualified sales opportunities through high-volume outbound prospecting for B2B SaaS and technology clients.<br> Working within a structured sales environment, you'll leverage proven methodologies, world-class training, and Salesforce CRM to build pipeline and consistently exceed performance targets.<br> This is an excellent opportunity for someone who thrives in outbound sales, enjoys speaking with decision-makers, and wants clear progression into senior sales and leadership positions.<br> Key Responsibilities Conduct approximately 50+ outbound cold calls per day to generate new business opportunities Execute multi-channel outbound prospecting across phone, email, and LinkedIn Research target accounts and engage key decision-makers Qualify prospects through effective discovery conversations Book high-quality meetings for Account Executives, targeting 10 qualified outbound opportunities per month Accurately manage leads, activities, and pipeline within Salesforce CRM Follow established sales playbooks, messaging frameworks, and best practices Consistently achieve or exceed individual activity and pipeline KPIs Fully remote role with flexible working hours Work with high-growth international companies Clear career progression to Account Executive and beyond Performance-based bonuses and incentives Direct hire with global clients (not outsourced) Ongoing training, mentorship, and sales development support Fluent French speaker with native or near-native proficiency Must have proven experience selling into the French market 2-5 years of experience as an SDR, BDR, or Outbound Sales Representative Previous experience selling B2B SaaS, software, technology, or IT solutions Proven success in high-volume outbound prospecting and cold calling Experience meeting or exceeding appointment-setting or pipeline generation targets Strong objection handling, communication, and relationship-building skills Experience using Salesforce CRM.<br> Professional working proficiency in English Comfortable working UK/GMT business hours Nice-to-Haves Experience within an outsourced SDR or sales agency environment Experience selling into the French SaaS or technology market Familiarity with Apollo, Outreach, Salesloft, HubSpot, or similar sales engagement platforms Experience using LinkedIn Sales Navigator Exposure to industries such as FinTech, HealthTech, HR Tech, Cybersecurity, or Manufacturing Consistent track record of exceeding quota or earning performance incentives</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.<br> Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.<br> Role Type: Full-time Engagement: Independent Contractor Job Summary We’re looking for a driven, confident, and highly communicative Arabic-speaking Sales Development Representative to join a fast-paced sales team.<br> This is a high-volume outbound sales role, so you should be comfortable spending a significant portion of your day on the phone, speaking with prospective customers, qualifying opportunities, and booking meetings for the sales team.<br> You must be fluent in Arabic and English , with strong verbal communication skills in both languages.<br> Previous B2B sales, business development, lead generation, cold calling, or appointment-setting experience is highly preferred.<br> If you thrive in a target-driven environment, enjoy speaking with prospects, and aren't afraid to pick up the phone, this remote sales job could be a great fit.<br> Key Responsibilities Conduct a high volume of outbound calls to prospective customers every day.<br> Engage and communicate professionally with prospects in both Arabic and English .<br> Prospect into businesses and identify relevant decision-makers and potential customers.<br> Qualify inbound and outbound leads based on defined criteria.<br> Build rapport quickly and confidently handle objections over the phone.<br> Book qualified meetings and sales appointments for the wider sales team.<br> Follow up consistently with prospects across phone, email, and other outreach channels.<br> Maintain accurate prospect and activity records within the company's CRM.<br> Meet and exceed activity, meeting-booking, and other sales KPIs.<br> Collaborate closely with Account Executives and other members of the sales team to improve conversion rates.<br> Fully remote role with flexible working hours Work with high-growth international companies Clear career progression to Account Executive and beyond Performance-based bonuses and incentives Direct hire with global clients (not outsourced) Ongoing training, mentorship, and sales development support Fluent Arabic speaker – required.<br> Fluent English – required , with excellent spoken and written communication skills.<br> Comfortable making high volumes of outbound calls every day – essential.<br> Previous experience in B2B sales, Sales Development, Business Development, cold calling, lead generation, or appointment setting is strongly preferred.<br> Confident speaking with business prospects and decision-makers over the phone.<br> Resilient, persistent, and comfortable handling rejection and objections.<br> Target-driven with a strong desire to achieve and exceed sales KPIs.<br> Strong organizational and follow-up skills.<br> Comfortable using CRM systems and sales prospecting tools.<br> Reliable internet connection and a professional remote-working environment.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Manager – Oracle Hospitality OPERA and Simphony F&amp;B Applications</strong></p><br><p><br><strong>Location: Agadir (onsite &amp; shift applies)</strong></p><br><p><br><strong>Join Oracle in Agadir Bay</strong></p><br><p><br>Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:<br>&nbsp;</p><br><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle – one of the world’s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.<br>&nbsp;</li></ul><p><strong>Job Description</strong></p><br><p><br>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&amp;B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&amp;A etc.) and associated interfaces.</p><br><p><br><strong>Duties &amp; Responsibilities</strong><br>&nbsp;</p><br><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.<br>&nbsp;</li></ul><p><strong>Knowledge, Skills &amp; Abilities – Essential</strong><br>&nbsp;</p><br><ul><li>5–7 years’ technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.<br>&nbsp;</li></ul><p><strong>Other Requirements</strong><br>&nbsp;</p><br><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.<br>&nbsp;</li></ul><p><strong>Abilities</strong><br>&nbsp;</p><br><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Note:** Leadership role in 24x7 environment. Weekend and shift flexibility required.</li></ul><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><u><strong>Mission 1: Consulting, Integration, and Customer Support</strong></u></p><br><br><ul><li>Analyze customer needs and propose the most suitable functional solutions for their business context</li><li>Lead client meetings (scoping workshops, demonstrations, functional workshops, etc.), acting as a consultant to the stakeholders</li><li>Oversee and manage the integration, configuration, and version upgrades of solutions for clients</li><li>Support clients in the daily use and adoption of solutions, ensuring the transfer of corresponding skills</li><li>Contribute to the writing/validation of functional specifications in coordination with internal teams</li></ul><p><u><strong>Mission 2: Functional Validation and Delivery Quality</strong></u></p><br><br><ul><li>Coordinate and participate in the various validation phases (functional, integration, non-regression testing, etc.)</li><li>Lead functional acceptance testing and ensure the quality of deliveries before go-live</li><li>Supervise the maintenance of reference functional documentation</li><li>Be proactive in the continuous improvement of processes, working methods, and delivery quality</li></ul><p><u><strong>Mission 3: Operational Monitoring and Continuous Improvement</strong></u></p><br><br><ul><li>Handle and manage customer requests and incidents via the support tool, ensuring their analysis, prioritization, and follow-up until resolution</li><li>Maintain proactive communication with clients throughout the handling of their requests</li><li>Mentor junior consultants in ticket management, sharing best practices, and skill development</li><li>Identify and report complex or recurring incidents to contribute to their long-term resolution</li><li>Actively participate in enriching the internal knowledge base and continuously improving the services offered</li></ul> <br> <br> Required profile : <p><u><strong>Education and Experience</strong></u></p><br><br><ul><li>Master's degree (Bac+5) from a top engineering school or a Master's in Computer Science / Software Engineering / Applied Mathematics</li><li>Proven experience (3 to 5 years) in a similar role and/or in activities related to capital markets</li></ul><p><u><strong>Skills</strong></u></p><br><br><ul><li>Ability to analyze complex functional and technical issues and propose suitable solutions</li><li>Good understanding of asset management, financial markets, and their operational processes</li><li>Proficiency in database languages (Oracle / PostegreSQL) and ease in data analysis</li><li>Analytical, diagnostic, and problem-solving skills</li><li>Ability to manage multiple subjects in parallel and coordinate different stakeholders</li></ul><p><u><strong>Personal Qualities</strong></u></p><br><br><ul><li>Consulting mindset, interpersonal skills, and customer focus</li><li>High level of autonomy, rigor, and organizational skills</li><li>Initiative and ability to be proactive</li><li>Team spirit, ability to share knowledge and support the skill development of colleagues</li><li>Ability to take a step back, manage priorities, and thrive in a demanding environment</li></ul><p><u><strong>Languages</strong></u></p><br><br><ul><li>French: fluent</li><li>English: professional</li></ul> <br><br> </div>

<p>Participate in the execution of design, geometric definition change, instrumentation, or production support projects. Assume all tasks entrusted or delegated to them, within or outside a project framework, by the project manager. - Participate in the costing of activities to be carried out - Evaluate project risks and propose actions to minimize them, - Participate in project launch, - Anticipate and report any project or non-project inconsistencies or anomalies, - Ensure the quality/deadline compliance of tasks assigned to them, - Ensure the control and verification of deliverable compliance, - Communicate with the project team. - Ensure deadlines are met - Ensure the application of client standards and methodologies - Ensure the availability of material resources enabling them to perform their tasks - Report information (qualitative or quantitative) and alert the project manager in case of project deviation - Respect HSE instructions while adopting the necessary attitudes - Report any potential risk that could affect their own HSE and possibly that of their colleagues</p><p><strong>Desired Candidate Profile</strong></p><p>Engineer in the technical field, preferably mechanical, in mechanical manufacturing. In-depth knowledge of mechanical design and manufacturing. Mastery of industrial drawing standards. Knowledge of design tools: Catia V5, Catia V4, CADDS or other CAD tools. The position requires the ability to: Organize the different work stages with a method. Knowledge of EN9100. Knowledge of the SAFRAN environment and documentation. Knowledge of the corrective and preventive action identification and treatment cycle. Ability to interpret and exploit technical information and/or data. Ability to analyze the risks of a situation. Rigor, Organization, Diagnostic ability, Synthesis ability, Writing skills, Argumentation skills, Interviewing, meeting facilitation, Listening and reformulation skills, Oral and written reporting synthesis.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The Industrialization Flying Analyst (GV2) ensures the operational implementation and continuous improvement of industrial processes for embedded electronic (EE) components, bridging validation requirements with production constraints.</p><br><br><p><strong>Within the project, your main tasks will include:</strong></p><br><br><ul><li>Manage and structure project information, configurations, and diagnostic data.</li><li>Deploy and monitor software configurations and updates through SPARTE.</li><li>Troubleshoot test benches, validation tools, and project equipment.</li><li>Support vehicle and powertrain test preparation activities.</li><li>Reproduce, analyze, and document technical issues and validation defects.</li><li>Participate in root-cause analysis and issue resolution activities (X-Code).</li><li>Perform vehicle modernization activities on ECUs using ZIZA, telecoding, and JDD.</li><li>Identify electrical non-conformities and ensure vehicle operational readiness.</li><li>Create and maintain technical records, reports, and modernization documentation.</li><li>Participate in project meetings, anticipate risks, and propose corrective actions.</li></ul> <br> Required profile : <ul><li>Engineering degree in Electrical Engineering, Electronics, Automotive Engineering, Mechatronics, or a related field.</li><li>Previous experience in automotive testing, validation, embedded systems, industrialization, or vehicle modernization activities.</li><li>Knowledge of powertrain systems (ICE, hybrid, and electric vehicles).</li><li>Understanding of ADAS and automotive EE architectures.</li><li>Experience with vehicle diagnostics and troubleshooting.</li><li>Proficiency with diagnostic tools: <strong>Diagalyser, IDVH, DOTI</strong>.</li><li>Proficiency with validation and calibration tools: <strong>INCA, CANalyzer</strong>.</li><li>Knowledge of EE isolation testing and vehicle validation processes.</li><li>Strong analytical, problem-solving, and communication skills.</li></ul> <br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>

<div><p><strong>Airfreight ACC Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>Airfreight ACC Specialist </strong>in Morocco.</p><p><strong><em>Join us in connecting people and improving lives!             </em></strong></p>   <p><strong>In this Airfreight ACC Specialist position</strong></p><ul><li>You will support the execution of plans and processes to implement the AFR pricing strategy.</li><li>You will assist in responding to pricing enquiries in an efficient and competitive manner.</li><li>You will execute tasks and activities while ensuring effective resource management and optimizing productivity for day-to-day operations.</li><li>You will support the timely monitoring and accurate updating of local tariffs.</li><li>You will prepare and submit all relevant tender documentation.</li><li>You will develop and maintain databases containing specific information to enable quick responses to network queries.</li><li>You will build and maintain strong business relationships with customers and airline partners.</li><li>You will prepare carrier performance reports and conduct performance reviews.</li><li>You will identify opportunities to enhance services and processes, secure cost-effective and competitive pricing, and negotiate competitive rates with airline suppliers while meeting service specifications and transit time targets.</li><li>You will stay informed about recent developments in new solutions, services, trade lanes, and traffic developments.</li><li>You will provide functional guidance, advice, or training to less experienced team members when required.</li><li>You will identify and resolve recurring issues and recommend improvements to AFR pricing methods to increase effectiveness and efficiency.</li><li>You will contribute individually to achieving team objectives without direct responsibility for leading others.</li><li>You will influence stakeholders within the job area through clear explanations of facts, policies, and practices.</li><li>You will support and collaborate primarily with colleagues within your function.</li><li>You will build relationships with customers and key stakeholders and understand their interests and concerns.</li><li>You will address task-related issues professionally and appropriately to maintain positive working relationships.</li></ul> <p><strong>Qualifications & Experience</strong></p> <ul><li>More than 2 Years’ experience</li><li>Bachelor’s Degree or equivalent experience/qualification</li><li>Good communication</li><li>Good English and Arabic Both Written and Spoken</li><li>Ability to communicate effectively on all levels</li></ul><p>Ability to use initiative and be a self-starter</p> <p><strong>We offer:</strong></p><ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>Possible further career development.</li><li>Competitive salary.</li></ul>   <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul><li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li><li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li><li>The <strong>best solutions</strong> and <strong>best customer service</strong></li></ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><strong>Our Values: </strong>Respect & Results<br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <font color="#ffffff"> #LI-MEA</font></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of customer-reported technical issues, investigating and resolving them from start to finish; Analyze and troubleshoot technical inquiries, identify root causes and provide effective solutions; Escalate complex issues to the appropriate internal teams while ensuring timely follow-up; Maintain accurate documentation of incidents, bugs, maintenance activities and resolutions; Coordinate and support on-site activities involving technicians, customers, and subcontractors; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure all customer requests are handled in accordance with established Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–3 years of proven experience in a Technical Support, Systems Administration, or Advanced Technical Support ; Strong hands-on experience working with both Linux and Windows operating systems using the command line (CLI); Confidence navigating, analyzing and interpreting system logs to identify and troubleshoot technical issues; Excellent analytical and problem-solving skills, with the ability to investigate complex issues independently; Solid understanding of hardware, operating systems, networking, and how they work together; Ability to adapt quickly to new technologies and work effectively in dynamic technical environments; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus: Hands-on experience with UAV/UAS systems, flight controllers, or embedded hardware; Experience with Linux system administration and terminal-based system maintenance; Strong knowledge of networking concepts, including cloud environments, firewalls, routing and port configuration; Experience performing remote hardware debugging and using low-level system diagnostic tools; Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<p><font dir="auto" ><font dir="auto" >Reporting to the Workplace Build and Products team leader responsible for workstation engineering activities, the Microsoft 365 Service Owner will be responsible for:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Actively contribute to the deployment and evolution projects of Microsoft 365 products</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure monitoring and reporting (user storage quotas consumed, incident volume, etc.)</font></font></li><li><font dir="auto" ><font dir="auto" >Validate, adapt and implement the group's standards to meet the challenges of our organization</font></font></li><li><font dir="auto" ><font dir="auto" >Qualify requests for projects or enhancements to Microsoft solutions (monitoring, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in maintaining the team's document repository: catalog, audio and video driver management, technical operating documentation</font></font></li><li><font dir="auto" ><font dir="auto" >Participating in the resolution of complex problems and incidents, defining decision trees</font></font></li><li><font dir="auto" ><font dir="auto" >to be responsible for managing the lifecycle of Microsoft products</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in defining technical developments, their documentation, recipes and validations.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate technical actions or tests carried out by our subcontractors or the technical workstation specialists at our sites</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the transfer of skills to the support teams</font></font></li><li><font dir="auto" ><font dir="auto" >Take responsibility for the service, and ensure the performance and quality of the documentation.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in expert group communities</font></font></li><li><font dir="auto" ><font dir="auto" >Propose improvements and technical developments based on user feedback</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Candidates should have a Master's degree (or equivalent) and at least 5 years of experience in project management, and will need to demonstrate the following skills and knowledge:</font></font></p><p><font dir="auto" ><font dir="auto" >Microsoft 365 suite expert, priority:</font></font></p><ol><li>Sharepoint, OneDrive, Exchange Online, Office 365</li><li>Office admin center, Power Automate, Power Apps, PowerShell</li><li>Add-ons MS-Projects et Visio</li></ol><p><font dir="auto" ><font dir="auto" >Proficiency in audio and video drivers related to Teams</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in methods of analysis, incident handling, and problem resolution.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical knowledge base management</font></font></p><p><font dir="auto" ><font dir="auto" >Transferable skills</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of the technologies that make up an information system (infrastructure and application environments)</font></font></p><p><font dir="auto" ><font dir="auto" >ITIL (v4) certification with expertise in Change Management</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills</font></font></p><p><font dir="auto" ><font dir="auto" >French/English required</font></font></p><p><font dir="auto" ><font dir="auto" >Successful experience in an international industrial context would be an asset</font></font></p><p><font dir="auto" ><font dir="auto" >An MS-900 certification in Microsoft 365 Fundamentals would be a plus.</font></font></p><p>Know-how:</p><p><font dir="auto" ><font dir="auto" >Communication skills</font></font></p><p><font dir="auto" ><font dir="auto" >Team spirit and a sense of relationships</font></font></p><p>Forte orientation service client</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><strong>Pourquoi travailler chez Fairmont Tazi Palace Tangier ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Description du poste<br><br><ul><li>Supervise les opérations quotidiennes du Spa et veille au bon fonctionnement du département.</li><li>Veille à la qualité des prestations et au respect des standards de service de l'établissement.</li><li>Accueille les clients et s'assure de leur satisfaction tout au long de leur expérience au Spa.</li><li>Coordonne les activités quotidiennes de l'équipe et veille à une organisation efficace des opérations.</li><li>Contrôle le respect des protocoles de soins, des procédures internes, ainsi que des standards LQA&nbsp;(Leading Quality Assurance).</li><li>Assure le suivi des réservations et veille à l'optimisation de l'occupation des cabines et des installations du Spa.</li><li>Contrôle la propreté, l'hygiène et la présentation des cabines, des espaces communs et des équipements du Spa.</li><li>Gère les réclamations clients avec professionnalisme et met en œuvre les actions correctives appropriées.</li><li>Veille à la bonne circulation de l'information au sein de l'équipe et assure une communication efficace avec les différents départements de l'hôtel.</li><li>Participe à la formation et à l'intégration des nouveaux collaborateurs.</li></ul><br>Qualifications<br><br><p><strong>Expérience et formation :&nbsp;</strong></p><br><ul><li>Diplôme Bac+2 en Management Hôtelier, Gestion, Bien-être ou domaine équivalent.</li><li>3 à 5 années d'expérience professionnelle, dont au moins 2 années dans une fonction similaire, idéalement au sein d'un hôtel haut de gamme ou d'un établissement de même standing.</li></ul><p><strong>Compétences techniques</strong></p><br><ul><li>Bonne connaissance des opérations d'un Spa et des standards de qualité d'un établissement de luxe.</li><li>Bonne maîtrise des techniques d'accueil, de réservation et de relation client.</li><li>Capacité à superviser les opérations quotidiennes et à coordonner les activités de l'équipe.</li><li>Bonne connaissance des protocoles de soins et des produits de bien-être.</li><li>Maîtrise des standards LQA (Leading Quality Assurance)&nbsp;avec une capacité à veiller à leur application quotidienne.</li><li>Bonne connaissance des normes d'hygiène, de sécurité et des procédures applicables aux espaces de bien-être.</li></ul><p><strong>Qualités personnelles</strong></p><br><ul><li>Excellent sens du service et forte orientation client.</li><li>Excellentes capacités de communication et de coordination.</li><li>Sens de l'organisation, rigueur et souci du détail.</li><li>Capacité à superviser et accompagner les équipes au quotidien.</li><li>Réactivité, autonomie et capacité à gérer les priorités.</li><li>Esprit d'équipe, sens des responsabilités et aptitude à résoudre les problèmes avec professionnalisme.</li></ul><p><strong>Langues</strong></p><br><ul><li>Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit.</li><li>La maîtrise d'une troisième langue constitue un atout.</li></ul><br>Informations supplémentaires<br><br><p><strong>Employee Benefits:</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont &amp; Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong><br>Respect:<br>We value the needs, ideas and individuality of others.&nbsp;We treat everyone with fairness and dignity.&nbsp;</p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.​</p><br><p>Belonging:<br>We celebrate our differences.&nbsp;We support each other and&nbsp;we always stand together.​</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that&nbsp;create unforgettable experiences.&nbsp;​</p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.​</p><br><p><strong>Diversity &amp; Inclusion</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>

<p>For one of our international clients, our ESN is looking for a Lead Support L1/L2. As a true operational reference, you will manage proximity and remote support activities, guarantee the quality of service delivered to customers, and support the skill development of technicians.</p><p>Main missions</p><p>Support Activity Management</p><ul><li>Supervise the daily activity of L1 and L2 support teams.</li><li>Ensure compliance with SLAs and contractual commitments.</li><li>Prioritize incidents and coordinate resolution actions.</li><li>Track performance indicators (KPIs) and produce associated reports.</li><li>Organize and lead team meetings and operational reviews.</li></ul><p>Incident and Request Management</p><ul><li>Intervene on complex or critical incidents requiring advanced expertise.</li><li>Ensure escalation to L3 teams, editors, or suppliers when necessary.</li><li>Guarantee the quality of ticket processing and adherence to procedures.</li><li>Participate in crisis management and escalation cells.</li></ul><p>Functional Management and Support</p><ul><li>Functionally supervise L1 and L2 technicians.</li><li>Allocate workload and optimize available resources.</li><li>Train and support employees in their skill development.</li><li>Ensure the application of ITIL best practices and internal processes.</li></ul><p>Continuous Improvement</p><ul><li>Identify areas for improvement in support processes.</li><li>Participate in the creation and updating of the knowledge base.</li><li>Propose actions to reduce recurring incident volumes.</li><li>Contribute to transformation projects and improvement of support tools.</li></ul><p>Customer Relations</p><ul><li>Be the preferred customer contact for operational matters.</li><li>Participate in follow-up committees and service reviews.</li><li>Ensure proactive communication on major incidents and action plans.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Technical Skills</h2><ul><li>Systems and Environments</li><li>Windows 10/11</li><li>Windows Server</li><li>Microsoft 365</li><li>Active Directory / Azure AD (Entra ID)</li><li>Exchange Online</li><li>Teams</li><li>Intune (appreciated)</li><li>Networks</li><li>TCP/IP</li><li>LAN / WAN</li><li>VPN</li><li>Wi-Fi</li><li>DNS / DHCP</li><li>Tools</li><li>ITSM Tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</li><li>Remote control tools</li><li>Supervision and monitoring</li><li>Microsoft Office Suite</li><li>Methodologies</li><li>ITIL Foundation or equivalent</li><li>Incident, Problem, and Change Management</li></ul><h2>Profile</h2><ul><li>Training: Bachelor's degree (Bac +3) to Master's degree (Bac +5) in IT, Networks, or Information Systems.</li><li>Experience: Significant experience in L1/L2 user support. Initial successful experience in coordinating or managing a support team. Experience in a multi-site environment and/or ESN is highly appreciated.</li><li>Behavioral Skills: Leadership and ability to federate a team. Excellent customer service skills. Analytical and problem-solving skills. Priority management and stress resistance. Team spirit and communication skills. Rigor, autonomy, and proactivity.</li><li>Performance Indicators (KPIs): SLA compliance. First-level resolution rate. Average incident processing time. Customer satisfaction (CSAT). Number of recurring incidents. Quality and completeness of documentation.</li></ul>