وظائف طبيب قلب و صدر و أوعية دموية في المغرب

<p><strong>Description</strong></p><p>Promotion of Aspen products to healthcare professionals in a certain territory of the Moroccan Kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participating in local/international events.</p><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Represent Aspen by achieving daily targeted calls to physicians and pharmacists.</li><li>Conducting AVAs &amp; promotional activities</li><li>Achieve sales budget in the designated territory.</li><li>Build sustainable positive relationships with target HCPs and different stakeholders.</li><li>Maintain an updated customer database</li><li>Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals.</li><li>Monitoring competitors, staying informed about competitors activities in a defined area.</li><li>Organising appointments and meetings with community- and hospital-based healthcare staff</li><li>Introduce ASPEN products in the hospital tender nomenclature</li><li>Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists</li><li>Undertaking relevant field research</li><li>Meeting both the business and scientific needs of healthcare professionals</li><li>Maintaining detailed records</li><li>Attending and organising trade exhibitions, conferences and meetings</li><li>Managing budgets and reviewing sales performance</li><li>Writing reports and other documents</li></ul><p>What we look for in candidates</p><p>At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p><p><strong>Requirements</strong></p><p><strong>EDUCATION QUALIFICATIONS AND EXPERIENCE:</strong></p><ul><li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li><li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li><li>One (1) year - preferably in Pharmaceuticals</li></ul><p><strong>TECHNICAL SKILLS:</strong></p><ul><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li></ul><p><strong>KEY ATTRIBUTES:</strong></p><ul><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li></ul><p><strong>ASPEN COMPETENCIES:</strong></p><ul><li>BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision</li><li>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow &amp; Develop Contribute Special Expertise</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li><li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li><li>One (1) year - preferably in Pharmaceuticals</li><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li><li>BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision</li><li>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow &amp; Develop Contribute Special Expertise</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description</p><p>ROLE PURPOSE: Promotion of Aspen products to healthcare professionals in a certain territory of the Moroccan Kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participating in local/international events. RESPONSIBILITIES: Represent Aspen by achieving daily targeted calls to physicians and pharmacists. Conducting AVAs &amp; promotional activities Achieve sales budget in the designated territory. Build sustainable positive relationships with target HCPs and different stakeholders. Maintain an updated customer database Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals. Monitoring competitors, staying informed about competitors activities in a defined area. Organising appointments and meetings with community- and hospital-based healthcare staff Introduce ASPEN products in the hospital tender nomenclature Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists Undertaking relevant field research Meeting both the business and scientific needs of healthcare professionals Maintaining detailed records Attending and organising trade exhibitions, conferences and meetings Managing budgets and reviewing sales performance Writing reports and other documents</p><p>What we look for in candidates</p><p>At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p><p>Requirements</p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE: Master's in Pharmacy or/and Scientific Background (Not Mandatory) Three (0-3) years as Medical Representative, Key Account Manager or Similar One (1) year - preferably in Pharmaceuticals TECHNICAL SKILLS: MS Office - Working knowledge CRM / Call Report - Working knowledge KEY ATTRIBUTES: Market Knowledge Flexibility and tolerance for ambiguity Technical /Professional skills Consumer relevancy Capacity for and resistance to stress Industry knowledge Problem solving Active listening Curiosity/learning agility Information seeking Informal communication skills ASPEN COMPETENCIES: BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change SELF Continuously Grow &amp; Develop Contribute Special Expertise</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li><li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li><li>One (1) year - preferably in Pharmaceuticals</li><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li><li>BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision</li><li>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow &amp; Develop Contribute Special Expertise</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description</p><p></p><p></p><p></p><p>ROLE PURPOSE: Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events. RESPONSIBILITIES: Represent Aspen through achieving daily targeted calls to physicians and pharmacists. Conducting AVAs &amp; promotional activities Achieve sales budget in the designated territory. Build sustainable positive relationships with target HCPs and different stakeholders. Maintain an updated customer database Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals. Monitoring competitors, staying informed about competitors activities in a defined area. Organising appointments and meetings with community- and hospital-based healthcare staff Introduce ASPEN products in the hospital tender nomenclature Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists Undertaking relevant field research Meeting both the business and scientific needs of healthcare professionals Maintaining detailed records Attending and organising trade exhibitions, conferences and meetings Managing budgets and reviewing sales performance Writing reports and other documents What we look for in candidates At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p><p></p><p></p><p></p><p>Requirements</p><p></p><p></p><p></p><p></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE: Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory) Three (0-3) in Medical Representative, Key Account Manager or Similar One (1) preferably in Pharmaceuticals TECHNICAL SKILLS: MS Office - Working knowledge CRM / Call Report - Working knowledge KEY ATTRIBUTES: Market Knowledge Flexibility and tolerance for ambiguity Technical /Professional skills Consumer relevancy Capacity for and resistance to stress Industry knowledge Problem solving Active listening Curiosity/learning agility Information seeking Informal communication skills ASPEN COMPETENCIES: BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change SELF Continuously Grow &amp; Develop Contribute Special Expertise</p><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE: Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory) Three (0-3) in Medical Representative, Key Account Manager or Similar One (1) preferably in Pharmaceuticals TECHNICAL SKILLS: MS Office - Working knowledge CRM / Call Report - Working knowledge KEY ATTRIBUTES: Market Knowledge Flexibility and tolerance for ambiguity Technical /Professional skills Consumer relevancy Capacity for and resistance to stress Industry knowledge Problem solving Active listening Curiosity/learning agility Information seeking Informal communication skills ASPEN COMPETENCIES: BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change SELF Continuously Grow &amp; Develop Contribute Special Expertise</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Orange Business</strong> stands out for its <strong>strongly collaborative culture</strong>, placing people, trust and collective engagement at the heart of its operations. The company promotes close and supportive management, fostering autonomy, accountability and continuous skills development within a caring work environment. This collaborative foundation is reinforced by a <strong>significant innovation component</strong>, encouraging creativity, initiative and agility across teams. Structured processes support operational efficiency, while performance objectives are integrated in a balanced and sustainable way. </p><br><br> <br> Job : <p>You will join the Consulting &amp; Audit team of Orange Cyberdefense in Morocco as an Experienced Consultant to support our clients in securing their IT systems, particularly with large accounts (private, public) in the Maghreb and West Africa.</p><br><br><p>As such, your main missions consist of:</p><br><br><ul><li>Conducting risk analyses (EBIOS, MEHARI, etc.)</li><li>Implementing and reviewing ISMS ISO 27001,</li><li>Developing Security Policies, operational security procedures, standards, etc.</li><li>Assisting with compliance (law 09.08, DNSSI, ISO27001-2, GDPR, etc.),</li><li>Implementing &amp; raising awareness of the DevSecOps approach</li><li>Reviewing Cloud security measures</li><li>Defining cyber defense strategies / IT Security Master Plan</li><li>Reviewing architecture security</li><li>Designing and auditing IT continuity and backup (ISO 22301)</li><li>Raising security awareness</li><li>Presenting results at various hierarchical levels</li><li>Providing advice and recommendations tailored to the security problems encountered by clients.</li><li>Maintaining and testing audit methodologies</li></ul> <br> Required profile : <p>You have a Master's degree (Bac+5) from an Engineering school and have 2 to 5 years of experience in cybersecurity.</p><br><br><p>You have strong knowledge in our areas of activity. You are a team player, you show initiative and autonomy, you have good interpersonal skills and a sense of responsibility. You express yourself both orally and in writing in French and English.</p><br><br><p>Obtaining an information security certification is a plus.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At the heart of our technological transformation, you will be responsible for the design, development, and industrialization of intelligent applications leveraging the capabilities of LLMs (Large Language Models), RAG orchestration, and conversational interfaces. You will work directly with the business and product teams to make generative AI a concrete, responsible, and sustainable operational lever.</p><p>Your missions</p><ul><li>Develop conversational interfaces and AI components (RAG, copilots, etc.)</li><li>Integrate AI APIs (Ollama, OpenAI, Azure, Anthropic) into business use cases</li><li>Realize MVPs or functional demonstrators in an agile framework</li><li>Collaborate with business teams for prompt and model implementation</li><li>Document processes and support internal adoption of solutions</li><li>Ensure the robustness, maintainability, and ethics of developed systems</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Profile required</h3><ul><li>Bac+5 degree in engineering or IT</li><li>5-8 years minimum experience in full-stack development on AI projects</li></ul><h3>Technical skills</h3><ul><li>Front-end development e.g: Streamlit, React, Next.js, Vue or Svelte</li><li>Backend: Python (FastAPI), Node.js, API design</li><li>LLM integration: Ollama, OpenAI, Azure OpenAI, prompt and cost management</li><li>Knowledge in Vector database (Pinecone, Chroma ...) and LangChain</li><li>Tools: Git, Docker, Jupyter, CI/CD, testing tools</li></ul><h3>Personal qualities</h3><ul><li>Curiosity and technical rigor</li><li>Strong product culture and sense of user experience</li><li>Team spirit, proactivity, adaptability</li><li>Good written and oral communication (FR/EN)</li><li>Ethical sensitivity and awareness of AI impacts</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Reporting to the Reproduction and Breeding Manager, your main mission will be to contribute to the execution of the roadmap regarding genetic improvement and performance by supervising all processes related to equine health and reproduction.</p><br><br><p>As such, your main activities will be:</p><br><br><p><strong>Implementation of Equine Reproduction Objectives in Technical and Administrative Aspects and Horse Health for the Company</strong><br>- Ensure compliance with reproduction procedures to guarantee the quality and conformity of practices.<br>- Provide close gynecological monitoring of mares at the Stud Farm's reproduction center, ensuring their well-being and health.<br>- Guarantee the smooth running of the breeding season at the Stud Farm and in the reproduction centers in your region.<br>- Actively participate in organizing the allocation of resources, whether qualified personnel or stallions, within the reproduction centers affiliated with the Stud Farm.<br>- Ensure the completeness and accuracy of documentary databases in information systems, guaranteeing efficient information management.<br>- Maintain vigilant monitoring of supplies and quality of stocks related to reproduction, ensuring that necessary resources are available to support ongoing operations.<br><strong>Monitoring Horse Health and Well-being</strong><br>- Establish and follow a sanitary prophylaxis calendar to ensure preventive health of horses.<br>- Develop and monitor the feeding program, including distribution, to maintain adequate and balanced nutrition.<br>- Establish and monitor a farriery program to maintain the health of horses' hooves and feet.<br>- Provide curative treatments as needed to ensure the recovery of sick or injured horses.<br>- Supervise and follow up on interventions by contracted veterinarians to ensure appropriate medical care.<br>- Ensure the monitoring of supplies and the quality of stocks related to the management of stables and horses to maintain necessary resources.<br>- Establish and monitor a horse training program to ensure their physical condition, training, and well-being.<br><strong>Reporting and Performance Monitoring</strong><br>- Monitor reproduction indicators, collecting data and analyzing the performance of reproduction processes.<br>- Generate periodic reports on reproduction, providing quantitative information and trend analysis.<br><strong>Team Management</strong><br>- Supervise, lead, develop, and manage the performance of the team.</p><br><br> <br> Required profile : <p>As a potential candidate, you:</p><br><br><ul><li>Are a veterinarian by training with proven experience, ideally in the equine world;</li><li>Manage equine reproduction;</li><li>Have knowledge of reproduction and insemination procedures;</li><li>Manage horse feeding and the stables for breeding stallions;</li><li>Manage teams and drive performance;</li><li>Are results-oriented;</li><li>Are rigorous and have organizational skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>At the heart of our technological transformation, you will be responsible for the design, development, and industrialization of intelligent applications leveraging the capabilities of LLMs (Large Language Models), RAG orchestration, and conversational interfaces. You will work directly with business and Product teams to make generative AI a concrete, responsible, and sustainable operational lever.</p><br><br><p><strong><u>Your missions</u></strong></p><br><br><p>- Develop conversational interfaces and AI components (RAG, copilots, etc.)</p><br><br><p>- Integrate AI APIs (Ollama, OpenAI, Azure, Anthropic...) into business use cases</p><br><br><p>- Create MVPs or functional demonstrators in an agile framework</p><br><br><p>- Collaborate with business teams for prompt and model implementation</p><br><br><p>- Document processes and support internal adoption of solutions</p><br><br><p>- Ensure the robustness, maintainability, and ethics of the developed systems</p><br><br> <br> Required profile : <p><u><strong>Profile sought</strong></u></p><br><br><p>- Master's degree (Bac+5) in engineering or computer science</p><br><br><p>- Minimum 5 to 8 years of experience in full-stack development on AI projects</p><br><br><p><u>Technical skills</u></p><br><br><p>- Front-end development e.g: Streamlit, React, Next.js, Vue, or Svelte</p><br><br><p>- Backend: Python (FastAPI), Node.js, API design</p><br><br><p>- LLM integration: Ollama, OpenAI, Azure OpenAI, prompt and cost management</p><br><br><p>- Knowledge in Vector databases (Pinecone, Chroma ...) and LangChain</p><br><br><p>- Tools: Git, Docker, Jupyter, CI/CD, testing tools</p><br><br><p><u>Personal qualities</u></p><br><br><p>- Curiosity and technical rigor</p><br><br><p>- Strong product culture and sense of user experience</p><br><br><p>- Team spirit, proactivity, adaptability</p><br><br><p>- Good written and oral communication (FR/EN)</p><br><br><p>- Ethical awareness and understanding of AI impacts</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of strengthening our Human Resources Department, we are recruiting a Generalist HR to support the daily management of HR activities and actively contribute to the development of the company's human capital.<br>In the heart of Casablanca's industrial hub, you will work in a dynamic, demanding, and performance-oriented environment, where your versatility, initiative, and interpersonal skills will be essential to effectively support operational teams and managers.</p><br><br><p>By joining VITAL FER, you will participate in implementing the company's HR policy by playing a close support role with employees. You will be involved in all aspects of human resources, both administrative and operational, with the goal of ensuring smooth, compliant, and efficient HR management. Your main mission will be to ensure the smooth running of daily HR processes, while contributing to the continuous improvement of internal practices and procedures.</p><br><br><p>In this role, your main responsibilities will include:</p><br><br><ul><li>Ensure administrative management of staff: contracts, administrative files, certificates, absence and leave tracking;</li><li>Participate in the recruitment process: posting job ads, pre-screening applications, organizing interviews, and onboarding new employees;</li><li>Support employees and managers on daily HR matters;</li><li>Ensure tracking of variable payroll elements and verify the accuracy of HR data;</li><li>Participate in training management and skills development tracking;</li><li>Contribute to disciplinary follow-up and the application of internal procedures;</li><li>Produce HR reports and monitor social indicators;</li><li>Ensure compliance with labor law, internal policies, and health and safety regulations;</li><li>Participate in cross-functional HR projects and the continuous improvement of processes;</li><li>Contribute to maintaining a positive social climate and promoting company values.</li></ul> <br> <br> Required profile : <p>With a degree from Bac+3 to Bac+5 in Human Resources, Management, Personnel Administration, or equivalent, you have significant experience of 5 to 10 years in a generalist HR role, ideally gained in an industrial, logistics, or distribution environment. You master the fundamentals of human resource management, including personnel administration, recruitment, HR follow-up, and disciplinary procedures. A good knowledge of Moroccan labor law and proficiency in office software and HRIS tools will be highly appreciated.</p><br><br><p>Beyond technical skills, we are looking for a professional recognized for:</p><br><br><ul><li>Their excellent interpersonal skills and listening ability;</li><li>Their rigor and organizational skills;</li><li>Their ability to manage priorities and work in a dynamic environment;</li><li>Their team spirit and proactivity;</li><li>Their discretion and sense of confidentiality;</li><li>Their ability to collaborate effectively with various stakeholders.</li></ul><p>Your commitment, versatility, and service-oriented attitude will make you a key player in the smooth functioning of the HR department within VITAL FER.</p><br><br><p><u><strong>Immediate availability&nbsp;</strong></u></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The Global Production Planning team (GPP) is responsible for order orchestration and the effective management of order planning and order fulfillment processes on behalf of the business, ensuring the best possible customer experience.</span></p><br><p><span>The main focus is on managing internal stakeholder escalations at the regional level by anticipating and mitigating manufacturing issues and collaborating with cross-functional teams to resolve them. The goal is to maximize shipment performance, particularly during End-of-Quarter (EOQ) and </span>Inventory Delivery Commitment (IDC<span>) periods.</span></p><br><p><span>Join us to do the best work of your career and make a profound social impact as an <strong>Order Management Specialist</strong> on our <strong>Order Management</strong> Team in <strong>Casablanca.</strong></span></p><br><br>Responsibilities:<br><ul><li>Act as the primary liaison between factories and cross-functional stakeholders, managing internal customer escalations</li><li>Partner with Sales and Operations to ensure shipment plans are met, especially during IDC &amp; EOQ periods</li><li>Manage regional backlog by resolving manufacturing issues and prioritizing orders to accelerate shipping</li><li>Collaborate with procurement teams to mitigate shortages, expedite production, and optimize order release</li><li>Track regional performance, benchmark across regions, and address recurring supply chain challenges</li><li>Drive process improvements while building strong stakeholder relationships and leading regional business updates</li></ul><br><br>Qualifications:<br><ul><li>Demonstrate excellent verbal and written communication skills in English&nbsp;</li><li>Graduated in the last 12 months with a degree in Business administration or Engineering</li><li>Collaborate effectively within cross-functional teams, building strong interpersonal relationships</li><li>Apply strong analytical and problem-solving skills to identify root causes and drive data-driven decisions</li><li>Manage multiple priorities in a fast-paced environment with strong time management and attention to detail</li><li>Work proactively with a high level of ownership, taking initiative to resolve issues and drive outcomes</li><li>Anticipate trends and mitigate risks through data analysis, influencing decisions with a consultative approach</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>GEC recrute | Consultant Senior Temenos T24 – Conformité / AML / KYC</b><br></p><br><p>Dans le cadre d'un projet stratégique pour le compte de son client bancaire, <b>GEC – Global Experts Consulting</b> recherche un <b>Consultant Senior Temenos T24</b> pour intervenir sur des projets réglementaires autour de la conformité bancaire.<br></p><br><p><b>Votre mission :</b><br></p><br><p>Concevoir, développer et maintenir les traitements sous <b>Temenos T24</b><br></p><br><p>Participer aux évolutions correctives et évolutives du Core Banking<br></p><br><p>Réaliser les analyses techniques Ã&nbsp; partir des besoins fonctionnels<br></p><br><p>Participer aux phases d'intégration, de recette et de mise en production<br></p><br><p>Assurer le support post-déploiement et contribuer Ã&nbsp; l'amélioration continue<br></p><br><p>Collaborer avec les équipes MOA, Digital, Exploitation et Conformité<br></p><br><p><b>Profil recherché :</b><br></p><br><p>Expérience confirmée sur <b>Temenos T24</b><br></p><br><p>Maîtrise de <b>jBASE Basic</b>, <b>PL/SQL</b> et <b>Java</b><br></p><br><p>Bonne connaissance de l'administration et du paramétrage T24<br></p><br><p>Expérience des interfaces avec des solutions <b>AML / KYC</b>, notamment <b>IMTF Siron</b><br></p><br><p>Solide compréhension des problématiques de conformité bancaire (<b>KYC, AML, FATCA</b>)<br></p><br><p>Expérience acquise dans un environnement bancaire<br></p><br><p>Mission Ã&nbsp; forte valeur ajoutée au sein d'un programme stratégique de transformation bancaire.<br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC recrute | Consultant Senior AMOA Cash Management / Trésorerie – Migration TMS</span></b><br></p><br><p><span>Dans le cadre d'une mission stratégique pour le compte de son client, GEC – Global Experts Consulting recherche un </span><b><span>Consultant Senior AMOA</span></b><span> disposant d'une expertise confirmée en </span><b><span>Cash Management</span></b><span> et en </span><b><span>transformation de la Trésorerie d'Entreprise</span></b><span>.</span><br></p><br><p><span>Piloter des projets de migration de solutions </span><b><span>Treasury Management System (TMS)</span></b><br></p><br><p><span>Recueillir et formaliser les besoins métiers auprès des équipes Trésorerie</span><br></p><br><p><span>Animer les ateliers fonctionnels et rédiger les spécifications</span><br></p><br><p><span>Accompagner la transformation des processus de Cash Management</span><br></p><br><p><span>Coordonner les équipes métiers, IT et les intégrateurs</span><br></p><br><p><span>Participer aux phases de recette, de déploiement et de conduite du changement</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Plus de 10 ans d'expérience en AMOA ou gestion de projets</span><br></p><br><p><span>Solide expérience en </span><b><span>Cash Management</span></b><span> et </span><b><span>Trésorerie Corporate</span></b><br></p><br><p><span>Participation Ã&nbsp; des projets de migration ou de déploiement de solutions </span><b><span>TMS</span></b><span> (Kyriba, Sage XRT, Diapason, Quantum, GTreasury, SAP Treasury...)</span><br></p><br><p><span>Excellente maîtrise des processus de paiement, rapprochement bancaire, cash pooling, génération comptable et gestion de trésorerie</span><br></p><br><p><span>Capacité Ã&nbsp; piloter des projets de transformation de bout en bout</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>GEC – <b>Global Experts Consulting</b> recrute | Consultant Senior PMO&nbsp;<span>Schéma Directeur des Systèmes d’Information</span> | Casablanca</span><br></p><br><p><span>Dans le cadre de la mise en Åuvre d’un nouveau Schéma Directeur des Systèmes d’Information (SDSI) et du pilotage d’un portefeuille de projets stratégiques, nous recherchons un Consultant Senior PMO SDSI pour accompagner l’un de nos clients du secteur bancaire.</span><br></p><br><p><span>Piloter et assurer le suivi d’un portefeuille de projets stratégiques et tactiques.</span><br></p><br><p><span>Mettre en place et maintenir les tableaux de bord de pilotage et les KPI.</span><br></p><br><p><span>Suivre l’avancement des projets en termes de budget, délais, ressources, risques et points de blocage.</span><br></p><br><p><span>Accompagner les Directeurs de Projet et responsables de livraison dans la planification et le suivi des roadmaps.</span><br></p><br><p><span>Consolider le reporting et garantir une vision transverse de l’avancement du portefeuille.</span><br></p><br><p><span>Préparer les instances de gouvernance : comités de Direction, comités filiales, COPIL et autres instances de pilotage.</span><br></p><br><p><span>Assurer le suivi des décisions, actions et arbitrages issus des différentes instances.</span><br></p><br><p><span>Minimum 6 ans d’expérience en PMO, gestion de programmes ou pilotage de portefeuille de projets.</span><br></p><br><p><span>Expérience confirmée dans le secteur bancaire.</span><br></p><br><p><span>Solide maîtrise du reporting exécutif, des KPI, de la planification et de la gouvernance projet.</span><br></p><br><p><span>Capacité Ã&nbsp; évoluer dans un environnement SI complexe et Ã&nbsp; forte dimension transverse.</span><br></p><br><p><span>Une expérience dans des programmes de transformation SI / SDSI est fortement appréciée.</span><br></p><br><p><span>Une expérience sur des projets internationaux ou multi-filiales constitue un plus.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><b>GEC – Global Experts Consulting recrute | Consultant Expert Technico-Fonctionnel Finastra FTI – Trade Finance | Casablanca</b></span><br></p><br><p><span>Dans le cadre d’une nouvelle mission stratégique dans le secteur bancaire, nous recherchons un Consultant Expert Technico-Fonctionnel disposant d’une expertise confirmée sur la solution Finastra FTI – Trade Finance.</span><br></p><br><span>Expertise obligatoire et démontrée sur Finastra FTI, idéalement sur les versions récentes Ã&nbsp; partir de 2.8</span><br><br><span>Très bonne maîtrise fonctionnelle du Trade Finance : crédits documentaires, remises documentaires, financements Trade, garanties internationales et opérations Import/Export</span><br><br><span>Expérience confirmée en paramétrage produit, customisation, intégration et interfaçage de Finastra FTI avec le SI bancaire</span><br><br><span>Bonne maîtrise des messages SWIFT MT/MX dans un environnement Trade Finance</span><br><br><span>Solide maîtrise technique de Java, J2EE, Spring / Spring Boot et MQ</span><br><br><span>Bonne connaissance d’IBM WebSphere et des bases de données Oracle / DB2</span><br><br><span>Expérience des architectures microservices et des environnements applicatifs complexes et distribués</span><br><br><span>Capacité Ã&nbsp; élaborer le design technique des solutions et Ã&nbsp; traduire les besoins métiers en solutions fonctionnelles et techniques</span><br><br><span>Expérience en support N3, traitement des incidents de production et respect des SLA</span><br><br><span>Expérience sur les problématiques de reporting et de restitution</span><br><br><span>La connaissance du portail client FBCC constitue un atout</span><br><br><p><span>Critère clé : une expérience concrète sur <b>Finastra FTI</b> est indispensable.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC recrute | Consultant Technique CRM Microsoft Dynamics Senior | Secteur Bancaire</span></b><br></p><br><p><span>Dans le cadre d'une mission stratégique pour l'un de nos clients du secteur bancaire, </span><b><span>GEC – Global Experts Consulting</span></b><span> recherche un </span><b><span>Consultant Technique CRM Microsoft Dynamics Senior</span></b><span> disposant d'une solide expertise sur l'écosystème Microsoft et les développements spécifiques Dynamics CRM.</span><br></p><br><p><b><span>Vos principales missions :</span></b><br></p><br><p><span>Concevoir, développer et faire évoluer les fonctionnalités de Microsoft Dynamics CRM / Dynamics 365.</span><br></p><br><p><span>Développer des composants techniques (Plugins, Web Resources, Workflows) en garantissant performance, qualité et maintenabilité.</span><br></p><br><p><span>Réaliser les développements en </span><b><span>C#</span></b><span> et </span><b><span>.NET</span></b><span> et participer aux intégrations avec le système d'information.</span><br></p><br><p><span>Concevoir et maintenir les flux de données, rapports et traitements décisionnels Ã&nbsp; l'aide de </span><b><span>SSIS</span></b><span>, </span><b><span>SSRS</span></b><span> et </span><b><span>SSAS</span></b><span>.</span><br></p><br><p><span>Participer aux phases de tests, de recette, de mise en production et assurer le support technique des évolutions.</span><br></p><br><p><span>Collaborer avec les équipes métiers et techniques afin de proposer des solutions performantes et adaptées aux besoins.</span><br></p><br><p><b><span>Profil recherché :</span></b><br></p><br><p><span>Minimum </span><b><span>7 ans d'expérience</span></b><span> sur Microsoft Dynamics CRM / Dynamics 365.</span><br></p><br><p><span>Excellente maîtrise de </span><b><span>Microsoft Dynamics CRM</span></b><span>, </span><b><span>C#</span></b><span>, </span><b><span>.NET</span></b><span>, </span><b><span>SQL Server</span></b><span>, </span><b><span>SSIS</span></b><span>, </span><b><span>SSRS</span></b><span> et </span><b><span>SSAS</span></b><span>.</span><br></p><br><p><span>Solide expérience dans le développement de </span><b><span>Plugins</span></b><span>, </span><b><span>Web Resources</span></b><span> et des personnalisations Dynamics CRM.</span><br></p><br><p><span>Bonne maîtrise des APIs REST, des intégrations et des bonnes pratiques de développement Microsoft.</span><br></p><br><p><span>Une expérience dans le </span><b><span>secteur bancaire</span></b><span> constitue un véritable atout.</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Through the deliverables, the Consultant’s work will contribute to: • Strengthened regional collaboration in digital trade and financing policies affecting W-SMEs • Improved alignment of national policies with AfCFTA digital trade objectives The consultancy will produce actionable policy measures to support women-owned SMEs’ participation in digital markets and regional value chains.<br> Work Location<br>North Africa<br> Expected duration<br>9 months<br> Duties and Responsibilities<br>Duties and Responsibilities: ECA’s mission is to deliver ideas and actions for an empowered and transformed Africa, informed by the 2030 Agenda for Sustainable Development and the African Union's Agenda 2063. The Commission supports member States in advancing economic diversification, regional integration, digital transformation, and inclusive development, with particular attention to gender equality and youth empowerment. The Subregional Office for North Africa (SRO-NA), based in Rabat, serves seven member States in North Africa and supports them in strengthening macroeconomic management, promoting employment creation, enhancing regional integration under the African Continental Free Trade Area (AfCFTA), and advancing digital transformation policies. Within this mandate, SRO-NA is implementing the Development Account Tranche 18 (DA-18) project entitled “Enhancing the digital capacity of women-owned micro-, small and medium-sized enterprises in Africa.” The project aims to strengthen the digital and financial capabilities of women-owned SMEs (W-SMEs) and enhance policymakers’ capacity to design inclusive digital trade policies aligned with AfCFTA objectives. In this context, the Regional Consultant will provide national, cross-country, and regional technical support for the project's implementation, ensuring coherence, quality, and alignment across Egypt, Libya, Mauritania, and Tunisia. Background and rationale for support The African Continental Free Trade Area (AfCFTA) provides a significant opportunity to enhance intra-African trade, strengthen regional value chains, and promote economic diversification. The effective participation of small and medium-sized enterprises (SMEs), particularly women-owned SMEs (W-SMEs), is essential to ensuring that the benefits of the AfCFTA are inclusive and sustainable. In North Africa, W-SMEs continue to face structural barriers that limit their productivity and competitiveness. These include limited access to finance, low digital adoption, regulatory constraints affecting e-commerce and digital payments, and insufficient integration into regional markets. Persistent gender gaps in financial inclusion and digital access further restrict women entrepreneurs’ ability to leverage digital trade opportunities. While Egypt, Libya, Mauritania, and Tunisia have undertaken reforms to strengthen digital transformation and SME development, gaps remain in aligning national policy frameworks with the AfCFTA's inclusive digital trade objectives. Context-specific analysis and policy support are required to translate commitments into actionable reforms that address the needs of women entrepreneurs. In this context, the United Nations Economic Commission for Africa (ECA), through its Subregional Office for North Africa, is implementing the Development Account Tranche 18 (DA-18) project on enhancing the digital capacity of women-owned SMEs. Engaging a Regional Consultant is critical to ensuring consistency in technical approaches, facilitating cross-country learning, supporting the development of regional knowledge tools, and strengthening alignment with AfCFTA digital trade objectives. Scope and tasks of work Under the direct supervision of the Project Manager and the overall supervision of the Director of SRO-NA, the Regional Consultant will conduct a comprehensive assessment of the digital and financial inclusion gaps affecting women-owned SMEs in one of the project’s focus countries. The consultant will support the organization and delivery of the National Stakeholders Workshop in the selected focus country, which will serve as the official national-level launch of the project. For the same country, the consultant will develop a Country Module on the Institutional and Regulatory Ecosystem for Digital Trade and Digital Finance, accessible to W-SMEs with disabilities. The module will equip women-owned SMEs with the knowledge needed to understand and navigate the country’s institutional, regulatory, financial, and business support ecosystem related to digital trade, fintech solutions, and digital finance. Based on the assessment findings, the consultant will prepare a country-specific policy paper that includes actionable recommendations and an implementation plan to support policymakers in designing and implementing inclusive, gender-responsive digital trade policies. The regional consultant shall develop training materials on digital trade, fintech solutions, and digital financing instruments for women-owned SMEs for Egypt, Libya, Mauritania, and Tunisia. This includes adapting the materials for W-SMEs with disabilities. The consultant will deliver the capacity-building workshops and undertake a survey to assess the knowledge acquired. The consultant will also prepare a draft country-specific policy paper to support policymakers in designing and implementing inclusive, gender-responsive digital trade policies enabling women-owned SMEs to enhance their digital and financial capabilities and productivity. The regional consultant will carry on the work in collaboration with 3 national consultants. Anticipated deliverables and implementation schedule 1. National Diagnostic Report on digital and financial inclusion gaps and the digital trade policy environment in one of the countries of focus 2. Country Module on the Institutional and Regulatory Ecosystem for Digital Trade and Digital Finance (relative to the country of focus) 3. Training materials on digital trade, fintech, and digital finance for women-owned SMEs for the four countries 4. Four capacity-building workshops delivered, results of the pre-and post-training surveys and workshop reports submitted 5. Country-specific policy papers with gender-responsive digital trade recommendations and an implementation action plan. 6. National validation workshops conducted and validated policy papers submitted incorporating stakeholder feedback<br> Qualifications/special skills<br>An advanced university degree (master’s degree or equivalent) in economics, trade, digital economy, business administration or a related field is required. A first-level university degree in a combination of additional two years of qualifying experience may be accepted in lieu of the master's degree. A PhD in a relevant discipline would be an advantage A minimum of seven (7) years of progressively responsible experience in SME development, trade policy, or related fields is required Proven experience in facilitating stakeholder consultations and delivering capacity-building workshops is required Demonstrated expertise in policy analysis, digital trade, and fintech with knowledge of AfCFTA-related processes is desirable Experience working with government institutions, ministries, regulatory bodies, and/or international organizations is desirable. Demonstrated ability to integrate considerations of gender equality and women's economic empowerment into economic, trade, or policy analysis will be an advantage<br> Languages<br>English and French are the working languages of the UN Secretariat. For this consultancy, Fluency in French and Arabic are required. Working knowledge of English is an advantage<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The Project Management Consultant supports project teams in operational activity management, schedule tracking, stakeholder coordination, and reporting. They contribute to managing costs, deadlines, and risks to ensure the successful execution of projects in an industrial environment.</p><br><br><p><strong>Main Responsibilities</strong></p><br><br><ul><li>Ensure tracking of project schedules, deadlines, milestones, and deliverables.</li><li>Consolidate and analyze project progress data.</li><li>Produce regular reports on project status, risks, actions, and performance indicators.</li><li>Participate in the coordination of different stakeholders and the follow-up of action plans.</li><li>Identify deviations from objectives and contribute to the implementation of corrective actions.</li><li>Prepare management support materials and meeting minutes.</li><li>Ensure the reliability and updating of project tracking data.</li><li>Contribute to the continuous improvement of project management tools and processes.</li></ul> <br> Required profile : <p><strong>Profile Sought</strong></p><br><br><ul><li>Master's degree (Bac+5) in Industrial Engineering, Project Management, or equivalent.</li><li><strong>Junior</strong> profile with less than one year of experience or a recent graduate.</li><li>Academic experience or an <strong>internship (PFE) in the automotive sector</strong> is a plus.</li><li>Good understanding of industrial environments.</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Advanced proficiency in <strong>Excel</strong>.</li><li>Knowledge of <strong>Business Intelligence (BI)</strong> tools appreciated.</li><li>Good command of office and reporting tools.</li><li>Basic knowledge in project management and performance indicator tracking.</li><li>Data analysis and processing skills.</li></ul><p><strong>Soft Skills</strong></p><br><br><ul><li>Analytical and problem-solving skills.</li><li>Organizational skills and rigor.</li><li>Coordination and teamwork ability.</li><li>Results-oriented.</li><li>Flexibility and adaptability.</li><li>Good professional demeanor.</li></ul><p><strong>Languages</strong></p><br><br><ul><li>Fluent French.</li><li>Professional English.</li></ul> <br><br> </div>

<p><font dir="auto" ><font dir="auto" >Job Description: The Senior QA Automation Consultant is responsible for the design, development, and maintenance of automated tests to ensure the quality and reliability of delivered applications. They are involved throughout the project lifecycle, from defining the test strategy to production deployment, ensuring the implementation of best practices in automation.</font></font></p><p>Responsabilit s</p><ul><li><font dir="auto" ><font dir="auto" >Define the test automation strategy and validation criteria</font></font></li><li><font dir="auto" ><font dir="auto" >Design and maintain automated test scripts with Playwright or Robot Framework</font></font></li><li><font dir="auto" ><font dir="auto" >Set up test environments and ensure their stability</font></font></li><li><font dir="auto" ><font dir="auto" >Integrate automated tests into CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps)</font></font></li><li><font dir="auto" ><font dir="auto" >Identify and document anomalies, and track their resolution with the development teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Actively participate in Agile ceremonies (daily stand-up, sprint planning, retrospective, etc.)</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure optimal test coverage (functional, regression, API, UI)</font></font></li><li><font dir="auto" ><font dir="auto" >Train and support junior QA teams in the use of automation frameworks</font></font></li><li><font dir="auto" ><font dir="auto" >To monitor technological developments in testing, integration, and reporting tools</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Technical skills required</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Tools and frameworks: Playwright, Robot Framework, Cypress (an asset)</font></font></li><li>Java / Python / JavaScript pour le scripting automatis</li><li>TestNG , JUnit , PyTest ou quivalents</li><li><font dir="auto" ><font dir="auto" >Postman, RestAssured for API testing</font></font></li><li>Jenkins , GitLab CI/CD , Azure DevOps pour l int gration continue</li><li>Docker , Kubernetes (notions appr ci es)</li><li><font dir="auto" ><font dir="auto" >Test management: JIRA / XRay, Zephyr, TestRail or equivalents</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of BDD methodologies (Cucumber / Gherkin)</font></font></li><li><font dir="auto" ><font dir="auto" >Environments: Web, API, mobile (Appium is a plus)</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of cloud environments (AWS/Azure) is appreciated.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Cross-functional skills</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Strong rigor and quality orientation</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to analyze and diagnose anomalies</font></font></li><li><font dir="auto" ><font dir="auto" >Autonomy, attention to detail and critical thinking</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent written and oral communication skills</font></font></li><li><font dir="auto" ><font dir="auto" >Technical leadership and ability to work in an Agile team</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li><font dir="auto" ><font dir="auto" >Master's degree (Bac +5) in computer science or software engineering</font></font></li><li><font dir="auto" ><font dir="auto" >Minimum 4 years of experience in software quality, including 2 years in test automation</font></font></li><li><font dir="auto" ><font dir="auto" >Exp rience confirm e with Playwright or Robot Framework</font></font></li><li><font dir="auto" ><font dir="auto" >Practical knowledge of CI/CD pipelines and continuous integration</font></font></li><li><font dir="auto" ><font dir="auto" >ISTQB Certification (Foundation or Advanced) preferred</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join for one of the integrated solutions for one of our Strategic Global Accounts to join our in Casablanca, Morocco for one of our South-west European operations.</p><p><br></p><p><br></p><ul ><li >Strong experience in logistics, freight forwarding, or supply chain operations is required. (Customer experience exposure in previous experiences is not mandatory)</li><li >Customer-centric mindset.</li><li >Good knowledge of MS Excel and experience working with multiple systems.</li><li >Fluency in English, French, and Arabic is required. Knowledge of Spanish would be an advantage.</li><li >Problem-solving and critical thinking skills.</li><li >Teamwork and team mindset.</li><li >Excellent interpersonal and communication skills.</li><li >Energetic, well-organized, self-initiated, and good coordination skills are a must.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>