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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission: </font></font></b></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a supervisor, you ensure the smooth running of the project through the following tasks:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the achievement of qualitative and quantitative objectives</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness, etc.)...</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensures the availability of resources and means of production necessary to maintain the flows</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer advisors will be assisted in handling calls if needed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Alert about problems that could impact production</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensures compliance with the client's processes and quality standards</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for professional development</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits:</font></font><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Health insurance</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reduced-price catering service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> </ul> </li> </ul> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The profile of our Game-Changers</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a talented individual who:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ideally, the candidate will hold a higher education qualification in management.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My command of German and English is perfect.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Must have at least 6 months of experience as a call center manager.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">It possesses analytical capabilities to understand and guide the achievement of objectives</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Has a sense of anticipation and is oriented towards customer satisfaction and solutions</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The ability to identify the difficulties faced by customer advisors and to implement the appropriate support plan.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He is organized and rigorous</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He is known for his interpersonal skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A sense of listening</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Is comfortable using office software (Word, Excel, PowerPoint)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Is a source of proposals</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership and strong managerial skills are qualities required to successfully carry out the mission.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a nurse, you will play a key role through the following missions: Nurse (M/F) - Agadir - French - Experienced</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the pre-employment medical examination for new recruits and carry out any additional examinations under the supervision of the occupational physician.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the deployment of periodic medical consultations for employees</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assess the urgency of an accident, administer first aid, and participate in the management of workplace accidents in coordination with the internal insurance department.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating in the preparation of health and safety committee meetings and ensuring follow-up on corrective actions with the relevant managers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in health and safety committee investigations and propose prevention methods and improvement solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement corrective and safety measures and ensure their compliance.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplying the site's pharmacy</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing first aid and rescue training</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></b> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Opportunities for professional development</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits:</font></font><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Health insurance</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reduced-price catering service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> </li> </ul> <p> </p> <p><br></p>",</div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><b><br> </b></div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b></font></font><p> </p> <p>- Manages and supervises the Quality Management org unit according to defined objectives and KPIs<br> </p> <p>- Designs and leads initiatives with regard to Quality Management<br> </p> <p>- Takes responsibility for standards, governance and processes in area of responsibility<br> </p> <p>- Defines and steers budgets for the development of activities within area of responsibility<br> </p> <p>- Manages and supervises multiple org units within Quality Management<br> </p> <p>- Proposes and implements measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p> </div> <div> Qualifications et Exp rience <p>- Master in Industrial Engineering</p> <p>- With at least 8 years of experience</p> </div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Benefits</font></font><p> </p> <p>- French language, fluently spoken and writing.<br> </p> <p>- English language, fluently spoken and writing.</p> </div> <div><br></div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Service Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Customer Service Advisor, you will play a key role in:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to customer needs:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Ensuring quality service by answering questions via phone, email or chat.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Problem-solving:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Identify and address requests or complaints to ensure customer satisfaction.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Building customer loyalty:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Providing personalized solutions to strengthen customer trust and loyalty.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contributing to continuous improvement:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Sharing customer feedback to optimize our services and processes.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive salary with additional bonuses</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha.</font></font></p>
</li>
</ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to our gym.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assur allowing you to travel to your workplace safely and without logistical constraints.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p></li></ul></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Who are we? </font></font></strong></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Technical Customer Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Technical Customer Advisor, you will play a key role in:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to customer requests accurately</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolving technical problems effectively</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Analyzing customer needs, identifying suitable solutions and guiding users in resolving their problems.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D demonstrating advanced technical aptitude</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Use your skills to understand and solve complex situations, while adopting the tools and technologies available.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive salary with additional bonuses</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha.</font></font></p>
</li>
</ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to our gym.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assur allowing you to travel to your workplace safely and without logistical constraints.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p></li></ul></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your mission as a Customer Service Advisor</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a Customer Service Advisor, you will play a key role in:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responding to customer needs:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Ensuring quality service by answering questions via phone, email or chat.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Problem-solving:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Identify and address requests or complaints to ensure customer satisfaction.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Building customer loyalty:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Providing personalized solutions to strengthen customer trust and loyalty.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contributing to continuous improvement:</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Sharing customer feedback to optimize our services and processes.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you</font></font></strong> </p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An attractive salary with additional bonuses</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">First special A d El Adha.</font></font></p>
</li>
</ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Exceptional employee benefits</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free access to our gym.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transport assur allowing you to travel to your workplace safely and without logistical constraints.</font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p>
</li>
</ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A dynamic work environment:</font></font></strong> </p>
</li>
<ul>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Themed activities and gifts throughout the year to strengthen team spirit.</font></font></p>
</li>
</ul>
</ul>
<strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The profile of our Game-Changers</font></font></strong>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for talented individuals who:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They are perfectly fluent in French</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , both written and spoken. </font></font></p>
</li>
<li>
<p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They have a good level of English</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , both spoken and written, enabling them to understand and process requests in a professional context. </font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </font></font></p>
</li>
<li>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rel vent les d défis avec enthusiasm et sont passionate s à la satisfaction de client.</font></font></p></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><strong>Who are we?</strong>
<p>Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.</p>
<strong>Your role as a Customer Service Advisor</strong>
<p>As a Customer Service Advisor, you ll play a key part in:</p>
<ul>
<li>
<p> <strong>Meeting customer needs</strong>: Delivering high-quality service by responding to inquiries through phone, email, or chat.</p>
</li>
<li>
<p> <strong>Solving problems</strong>: Addressing customer issues or complaints to ensure satisfaction.</p>
</li>
<li>
<p> <strong>Building customer loyalty</strong>: Offering personalized solutions to strengthen customer trust and loyalty.</p>
</li>
<li>
<p> <strong>Contributing to continuous improvement</strong>: Sharing customer feedback to enhance our services and processes.</p>
</li>
</ul>
<strong>What we offer:</strong>
<p>At Concentrix, we place high value on our talent. Here s what we offer to recognize your contributions:</p>
<ul>
<li>
<p> <strong>Competitive salary with additional bonuses</strong>:<br> Language bonus for our multilingual Game-Changers.<br> Regularity bonus starting from the 12th month and performance-based incentives.<br> Special Eid El Adha bonus.</p>
</li>
<li>
<p> <strong>Outstanding benefits</strong>:<br> Comprehensive health insurance and pension plan after one year.<br> Flexible working hours with the option for remote work after the initial training period.<br> Free access to our gym facilities.<br> Transport provided for a smooth and safe commute to work.<br> Ongoing professional development to enhance your skills and knowledge for the role.</p>
</li>
<li>
<p> <strong>A dynamic workplace</strong>:<br> Fun, themed events and gifts throughout the year to build team spirit.</p>
</li>
</ul>
<strong>The profile of our Game Changers</strong>
<p>We re seeking talents who:</p>
<ul>
<li>
<p>Are <strong>fluent in both German and English</strong>, written and spoken. </p>
</li>
<li>
<p>Have excellent communication skills, are organized, independent, and have a positive attitude. </p>
</li>
<li>
<p>Are comfortable using digital tools and naturally curious about new technologies. </p>
</li>
<li>
<p>Are excited by challenges and passionate about customer satisfaction. </p>
</li>
</ul>
<strong>Our recruitment process:</strong>
<ul>
<li>
<p> <strong>Online assessments (1h)</strong>: After we receive your application, we ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality helping us better understand your potential!</p>
</li>
<li>
<p> <strong>Phone interview</strong>: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you re a good fit for the role.</p>
</li>
<li>
<p> <strong>In-person interview</strong>: A deeper discussion to confirm your skills and align your goals with our company culture.</p>
</li>
</ul>
<strong>Ready to take the challenge?</strong>
<p>Join the Concentrix journey in <strong>Agadir</strong>, where innovation and excellence come together! </p>",</div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your role as a customer service advisor</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >As a customer service advisor, you play a vital role by:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Meeting customer needs</font></font></strong><font dir="auto" ><font dir="auto" > : Ensuring high-quality service by answering questions via phone, email, or chat.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Problem solving</font></font></strong><font dir="auto" ><font dir="auto" > : Identifying and handling inquiries or complaints to ensure customer satisfaction.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Customer service</font></font></strong><font dir="auto" ><font dir="auto" > : Providing tailored solutions to strengthen customer trust and loyalty.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Contribute to continuous improvement</font></font></strong><font dir="auto" ><font dir="auto" > : Share customer feedback to optimize our services and processes.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we place great value on appreciating our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Attractive compensation with additional bonuses</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Language bonus for our multilingual game-changers.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and performance-based bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Extra bonus to A d El Adha.</font></font></p>
</li>
</ul>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Excellent social benefits</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary pension after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free access to our gym.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Safe transport to your workplace without logistical hurdles.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Continuous professional development to enhance your skills and acquire new, job-relevant knowledge.</font></font></p>
</li>
</ul>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Dynamic work environment</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Themed events and gifts throughout the year to promote team spirit.</font></font></p>
</li>
</ul>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >The profile of our game-changers</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Fluency in German (speaking and writing required)</font></font></strong><font dir="auto" ><font dir="auto" > , English skills are an advantage. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >possess excellent communication skills, are well-organized, independent, and have a positive attitude. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Master digital tools and demonstrate a natural curiosity to adapt to new technologies. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Embrace challenges with enthusiasm and have a passion for customer satisfaction.</font></font></p></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Who are we ?</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Service Advisor</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Service Advisor, you will play a key role in:</font></font></p>
<ul>
<li> <strong><font dir="auto" ><font dir="auto" >Responding to customer needs:</font></font></strong><font dir="auto" ><font dir="auto" > Ensuring quality service by answering questions via phone, email or chat.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Problem-solving:</font></font></strong><font dir="auto" ><font dir="auto" > Identify and address requests or complaints to ensure customer satisfaction.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Building customer loyalty:</font></font></strong><font dir="auto" ><font dir="auto" > Providing personalized solutions to strengthen customer trust and loyalty.</font></font></li>
<li> <strong><font dir="auto" ><font dir="auto" >Contributing to continuous improvement:</font></font></strong><font dir="auto" ><font dir="auto" > Sharing customer feedback to optimize our services and processes.</font></font></li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<ul>
<li> <strong><font dir="auto" ><font dir="auto" >An attractive salary with additional bonuses</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><br><ul>
<li><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></li>
<li><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></li>
</ul>
</li>
<li> <strong><font dir="auto" ><font dir="auto" >Exceptional employee benefits</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><br><ul>
<li><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of teleworking after an integration period.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Free access to our gym.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Transport assur allowing you to travel to your workplace safely and without logistical constraints.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></li>
</ul>
</li>
<li> <strong><font dir="auto" ><font dir="auto" >A dynamic work environment:</font></font></strong>
<ul>
<li><font dir="auto" ><font dir="auto" >Themed activities and gifts throughout the year to strengthen team spirit.</font></font></li>
</ul>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who:</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong><b><font dir="auto" ><font dir="auto" >Customer Advisor (M/F) - Technical Support - CANADIAN market - Agadir - French / English</font></font></b></p>
<p><font dir="auto" ><font dir="auto" >Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Technical Customer Advisor</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >As a Technical Customer Advisor, you will play a key role in:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Responding accurately to customer requests in the Canadian market during the time slot of 2pm to 2am (local time).</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >R effectively solves technical problems: analysis of customer needs, identification of suitable solutions, and support in the resolution.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >D demonstrating advanced technical aptitude: use of tools and technologies to understand and solve complex situations.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we value our talent and offer unique benefits:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Attractive remuneration with additional bonuses:</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></p>
</li>
</ul>
<li>
<p><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font></p>
</li>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free access to our gym.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Transport provided for a safe journey to the workplace.</font></font></p>
</li>
</ul>
<li>
<p><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >A dynamic work environment with activities and gifts throughout the year.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who:</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >They are perfectly fluent in French and English, both written and spoken. </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Available to work between 2 PM and 2 AM (local time)</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Possesses excellent communication skills: clarity, pedagogy, patience, with the ability to explain technical solutions simply </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Possesses good technical skills: understanding of digital tools and technical systems, with a curiosity to learn quickly </font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >They are organized, autonomous, proactive, and capable of effectively managing priorities even under pressure.</font></font></p></li></ul></div></section>